UPMC Cancer Centers / University of Pittsburgh Cancer
A Welcome from Dr. Davidson.....................2
Volunteer Opportunities ................................6
Becoming a Volunteer ...................................6
Volunteer Benefits .........................................7
Volunteer Policies and Procedures ................8
Patient Service Guidelines.............................14
Infection Prevention and Control ..................16
Safety and Security ........................................18
Emergency Procedures ..................................19
Telephone Directory ......................................22
Nearly 10.5 million Americans are alive today who have a history of
cancer. Early detection and treatment, in conjunction with
innovative research, are key factors to prolonged survival of patients
with cancer. Working together, UPMC Cancer Centers/UPCI – the
only National Cancer Institute-designated Comprehensive Cancer
Center in western Pennsylvania – continue to develop novel ways to
study cancer and make important discoveries in research that
ultimately will lead to new and better treatments for those who are
challenged to live with cancer.
The Hillman Cancer Center, located directly across from UPMC
Shadyside, is the hub facility of the UPMC Cancer Centers clinical
care and conduct groundbreaking research.
When you volunteer, you make a direct contribution by supporting
our activities in research, patient care, and administrative support.
Nancy E. Davidson, M.D. Please use this handbook to become familiar with our policies,
procedures, and standards so that you may become a successful
member of our outstanding team. We thank you for the valuable
commitment you have made to support our ongoing efforts.
Nancy E. Davidson, M.D.
Director, University of Pittsburgh Cancer Institute
and UPMC Cancer Centers
Associate Vice Chancellor for Cancer Research
Chief, Division of Hematology/Oncology
Visiting Professor of Medicine
University of Pittsburgh School of Medicine
History In 2002, UPMC Cancer Centers became the
new name for the clinical facilities of UPCI
while UPCI continues to encompass the
UPMC Cancer Centers and the
academic and research activities for cancer.
University of Pittsburgh Cancer
With more than 40 locations throughout
western Pennsylvania, UPMC Cancer
The beginnings of UPMC Cancer Centers/ Centers is one of the largest networks for
UPCI are traced over two decades ago to clinical care in the United States (see page 4
1984 when a consortium of local hospitals for a map of the UPMC Cancer Centers
and universities established UPCI to meet clinical network). At the hub of the UPMC
the challenge of cancer by providing early Cancer Centers clinical network is the
diagnosis and prevention and lifesaving Hillman Cancer Center, which opened in the
treatment and by conducting groundbreaking fall of 2002. The Hillman Cancer Center and
research on cancer’s cause, course, and cure. nearby administrative offices provide nearly
In 1985, Ronald B. Herberman, MD, 450,000 square feet of space to house
assumed leadership of UPCI, which quickly pioneering programs in cancer care,
rose to national prominence. In 1988, UPCI research, detection, diagnosis, education,
was designated a Clinical Cancer Center prevention, and community outreach. Today
by the National Cancer Institute (NCI), UPCI remains a premiere Comprehensive
and in 1990 it achieved NCI status as a Cancer Center — one of only 39 across the
Comprehensive Cancer Center in record country and the only in western
time, placing it among the nation’s elite Pennsylvania — and a leader in translational
cancer centers. research.
During the next decade, UPCI was at the Looking ahead, UPCI has set a goal to
forefront of scientific discovery in cancer increase its grant funding, which currently is
research and made new advancements in ranked 12th nationally, and break into the
patient care. In 1992, UPCI was one of the ranks of the top five cancer centers in the
first two centers in the United States to country. Additionally, UPCI investigators
receive authorization to conduct gene are to begin the world’s first cancer
therapy clinical trials for cancer. A year prevention vaccine trial. Meanwhile,
later, UPCI researchers were the first in the working in tandem together, UPMC Cancer
country to create and test a novel, synthetic Centers — which is consistently ranked as
vaccine against pancreatic, breast, and other one of the top centers in the country for
cancers. cancer care by U.S. News & World Report
— and UPCI will continue to provide the
Throughout its history, UPCI has been nearly six million western Pennsylvania
dedicated to moving the discoveries made in residents unparalleled access to the latest
its laboratories to the clinical setting. UPCI resources in cancer prevention, detection,
has utilized the forces of the marketplace to diagnosis, and treatment services.
help achieve this goal. In 1995, the first
start-up company was launched by a UPCI
researcher and, five years later, UPCI
established the Limbach Entrepreneurial
Center to promote entrepreneurial awareness
and provide assistance for commercial-
ization of UPCI technologies. The Limbach
Entrepreneurial Center reflects UPCI’s
commitment to bring new advances in care
to as many patient beds as possible.
UPMC Shadyside care, specialty, and community hospitals.
The history of UPMC Shadyside begins in The health system also includes primary
1866, before electricity and antibiotics, care and specialist physician practices,
when a small hospital was founded in cancer care, imaging and surgery facilities,
downtown Pittsburgh to seek patient- rehabilitation services, in-home services
centered, more scientific approaches to including hospice care and durable medical
medical care. In 1884, it opened the first devices, retirement living and long-term
nursing school in Pennsylvania, and in 1910, care, pharmacy services, and an array of
the hospital moved to Shadyside where it health insurance products.
continued to expand its facilities and
medical staff over most of the twentieth Through its affiliation with the University of
century and beyond through strong Pittsburgh School of Medicine and other
community support, philanthropy and schools of the health sciences — the schools
volunteerism. In 1997, the hospital became of Dental Medicine, Pharmacy, Nursing,
a member institution of the University of Health and Rehabilitation Sciences, and the
Pittsburgh Medical Center. Graduate School of Public Health — UPMC
shares in the academic mission of the
UPMC Shadyside is a 486-bed tertiary care university by providing a broad range of
hospital which serves the residents of programs in education, biomedical research,
Pittsburgh and the tri-state area. UPMC training, health promotion, diagnosis, and
Shadyside offers primary medical care; treatment of disease and disability.
physician and nursing education; and a
broad range of specialties that include
cardiology, oncology, orthopaedics,
geriatrics, obstetrics and gynecology, Mission Statements
vascular medicine, endocrinology, and
more. UPMC Shadyside’s medical staff UPMC’s Mission
includes more than 600 primary care The mission of the University of Pittsburgh
physicians and specialists, many of whom Medical Center is to provide premier
have offices at the hospital and throughout programs in patient care, biomedical and
the community. health services research, and teaching that
will contribute to the prevention, diagnosis,
Specific services and facilities for cancer at and treatment of human disease and
UPMC Shadyside include three dedicated disability.
inpatient units, surgical suites where many
cancer surgeries are performed, and the Volunteer & Community Services
Mary Hillman Jennings Radiation Oncology Program Mission
Center. The UPMC Shadyside campus is The Volunteer & Community Services
home to the Hillman Cancer Center, which Program helps improve the quality of life for
houses the research and treatment activities patients and their families during their stay
of UPCI and UPMC Cancer Centers. at UPMC Cancer Centers and supplements
and enhances the ongoing efforts of UPMC
University of Pittsburgh Medical Center Cancer Centers/UPCI scientists, medical
(UPMC) staff, and employees. Volunteers are placed
UPMC is the leading health care system in wherever there is a need and are provided
western Pennsylvania and one of the largest the opportunity to learn and experience
nonprofit integrated health care systems in emotional and personal growth.
the United States. UPMC’s consortium of
health care facilities includes 20 tertiary
Healing Power of the Arts
Volunteer Opportunities Healing Power of the Arts offers patients
Please note that volunteers must be 14 years and their families the opportunity to
of age or older. Parental consent is required discover the artist inside each of us.
for volunteers under 18 years of age. Volunteers play music, hold arts and crafts
Volunteers are required to make a three classes, and read poetry, among other things.
month commitment to the program. Weekly These activities offer so much more than a
hour requirements are listed below. much-needed diversion to patients and
families; they also provide the means for
Patient and Family Support self-expression and discovery during a
This program requires a minimum of four challenging time.
hours of service a week. Nurses, physicians,
and social workers at UPMC Cancer Centers Special Events
treat the person — not just the disease. In Volunteer & Community Services is an
this same spirit, volunteers help improve the active partner with organizations such as the
quality of life for patients and their families American Cancer Society and the Susan G.
by helping nurses with their duties and by Komen Breast Cancer Foundation by
visiting with patients and their families. coordinating their annual fund-raising
Volunteers are placed at inpatient units, activities at UPMC and the University of
outpatient clinics, information desks, in the Pittsburgh. Volunteers assist with these
library and host activities such as Bingo. efforts and help with a variety of other
This program requires a minimum of ten
hours of service a week. Each day,
researchers at UPCI are taking important Becoming a Volunteer
steps to increase our understanding of cancer
and are testing the newest, most advanced Application / References
treatments to cure it. Volunteers work Volunteer applicants are required to
closely with researchers to perform a variety complete an application and submit two
of tasks. Depending on the laboratory’s completed reference forms. References
needs, these tasks may be basic or more cannot be related to the applicant.
complex. Duties include analyses
of gene expression and mutations in cancer, Interview
RT-PCR, Northern Blots, and Southern Volunteer applicants are required to
Blots for analyses of gene expression, participate in an interview with a member of
flow cytometry, ELISA, ELISPOT, and the Volunteer & Community Services staff.
LUMINEX assays and much more. During the interview, we will discuss your
interest in volunteering at UPMC Cancer
Administrative Support Centers/UPCI and discuss your placement in
This program requires a minimum of four a volunteer position that best matches your
hours of service a week. Our efforts to build skills, qualifications, and schedule with the
a future without cancer extend beyond our volunteer opportunities currently available.
laboratories and treatment rooms and All volunteers, 18 years of age and older,
include staff members hard at work will be asked to authorize a criminal
providing crucial support in various offices. background check at this time. If applicable,
Volunteers play an important role by volunteers will be asked to provide their
performing clerical duties such as filing, original I-94, visa, passport, and permanent
copying, labeling, and data entry. resident card for copying purposes. All
volunteers will be asked to provide their Health & Safety Office prior to their start
driver’s license/state ID (or other date. Laboratory supervisors will provide
comparable photo ID) for copying purposes. additional training specific to volunteers’
Volunteer applicants are required to Volunteers placed in the Patient and Family
complete the online orientation process. The Support and the Healing Power of the Arts
orientation will help prospective volunteers Programs must view the online Patient and
become familiar with the Volunteer & Family Training prior to their start date.
Community Services Program, including the Volunteers will learn important information
program’s policies, procedures, and benefits. about the role of volunteers in offering
support to patients with cancer. In addition,
Tuberculosis (tb) Skin Test clinical supervisors will provide additional
Tb is an airborne disease and can be training specific to volunteers’ assignments.
transmitted by breathing contaminated air.
Symptoms may include persistent cough, Volunteers placed in the Administrative
chest pain, fever, night sweats, loss of Support and the Special Events programs
appetite, and unplanned weight loss. Prior to will receive job specific training from their
beginning their volunteer assignment, supervisors on the first day of their
volunteers must have a tb test (given free of volunteer service.
charge) to determine if they have been
exposed to tb bacteria. Volunteers may
provide a copy of a prior negative tb test Volunteer Benefits
result given within one year.
To obtain benefits, volunteers must show a
Volunteers who test positive for tb will
current volunteer ID badge. Volunteers who
receive a chest x-ray (given free of charge).
do not have time recorded are not eligible
Volunteers may provide a copy of a prior
for certain benefits until they submit their
negative chest x-ray.
Volunteers who have patient contact must
Accident and Liability Coverage
have a tb test annually. A chest x-ray will
Volunteers are covered by UPMC’s accident
not be given again unless a volunteer
and liability insurance while performing
develops symptoms of the disease.
Tb tests are administered free of charge at
UPMC Employee Health in Shadyside or
Volunteers are entitled to discounts offered
to UPMC employees. Discounts include
savings on entertainment and local services.
Information on discounts is listed in
Volunteers will receive training appropriate
EXTRA!, an employee newsletter available
to their volunteer assignment before
in the Volunteer & Community Services
beginning service, as follows:
Volunteers placed in the Laboratory
Employee & Volunteer Fitness Center
Research Program must attend a two-hour
For $20 per month, volunteers can join the
center which is equipped with treadmills,
Awareness Training session provided by the
bikes, elliptical trainers, rowing machines,
University of Pittsburgh’s Environmental
and more. Call 412.623.1684 for more UPMC Shadyside Visitors Garage
information. South Aiken Avenue
24 hours, seven days
Flu vaccinations are available free of charge Oakland:
for volunteers. Any UPMC garage designated for visitors
and patients (no parking is permitted in
Optical Discounts employee or lease lots)
A discount on optical merchandise such as
eyeglass frames and lenses, is available from Parking vouchers are available during
the Optical Shop located on the Eleventh regular business hours at the Volunteer &
Floor of UPMC Presbyterian Hospital (near Community Services suite.
Pharmacy Discounts Upon request, Volunteer & Community
A discount is available on over-the-counter Services can provide a formal letter for
medications purchased from the UPMC educational or professional purposes
pharmacies, located on the ground floor of documenting the number of volunteer hours
the Hillman Cancer Center’s William M. served. Letters of recommendation should
Cooper Pavilion and the second floor of be obtained from the volunteer’s supervisor.
Shadyside/Oakland Shuttle Service
Meals Volunteers are eligible to use the UPMC
To be eligible for a meal ticket, volunteers shuttle service to travel to and from their
must donate a minimum of four hours in one volunteer work sites. A copy of the shuttle
day. Volunteers are entitled to one meal schedule is available upon request.
ticket for their personal use on the day they
volunteer. In Shadyside, meal tickets are
redeemable at the Hillman Cancer Center
Volunteer & Community Services
Café, the UPMC Shadyside Cafeteria, and
recognizes volunteers in various ways
the West End Café. In Oakland, meal tickets
throughout the year, including a recognition
are redeemable at the UPMC Montefiore
luncheon and observance of National
and UPMC Presbyterian Cafeterias, and the
Falk Cart. Meal tickets are available during
regular business hours at the Volunteer &
Community Services suite.
Volunteer Policies and
Parking vouchers are for the personal use of
volunteers on the day they volunteer.
Parking is available at the following Assignment
locations: Volunteer & Community Services is
committed to providing equal opportunity
Shadyside: for all applicants to the volunteer program at
UPMC Shadyside Medical Center Garage UPMC Cancer Centers/UPCI. This includes
Centre Avenue the acceptance, training, and assignment of
Monday to Friday, 8 a.m. to 12 a.m. volunteers regardless of race, color, religion,
Sundays and Holidays, closed national origin, ancestry, sex, age, marital
status, familial status, sexual orientation,
disability, or veteran status. Acceptance
decisions will be made solely upon the basis Contact Information Changes
of individual qualifications as related to the It is important that you notify Volunteer &
requirements of the volunteer position to be Community Services with changes in your:
• mailing address
At the beginning of their service, volunteers • telephone number
will be given a specific assignment that • e-mail address
meets both their interests and the needs of • emergency contact
UPMC Cancer Centers/UPCI. It is important • volunteer status
that you enjoy the work you do. If for any
reason you would like a change of Signing In and Out
assignment, please contact the Volunteer & Volunteers must sign in before beginning a
Community Service’s staff. volunteer assignment and sign out after
completing it. It is of utmost importance that
Assignment guides are provided for all the sign-in/out procedure be followed.
areas of volunteer service. These guides Volunteer & Community Services needs this
state the responsibilities of volunteers within record to locate you in case of an
their assigned department. emergency, to compute your volunteer
hours, and to document your presence in the
Commitment event of an insurance claim. Sign-in time
Because volunteers make a commitment should reflect actual starting time because
of support to patients and employees it is accident and liability insurance coverage
important that they be reliable. Please starts when you sign in.
commit yourself to punctuality and regular
attendance. Call or e-mail your assignment Dress Code
supervisor if you must be late or absent and Clothing should be appropriate, clean, neat,
clear changes in your schedule with the and in good condition. Volunteers must
Volunteer & Community Services staff. If always wear their volunteer jacket (if
you will NOT be volunteering for applicable) and ID badges (above the waist).
several weeks or months, you must notify Below is a list of appropriate articles of
your supervisor and the volunteer office. clothing for volunteers:
Communication • females: dresses, skirts, dress or casual
Communication is the key to a successful pants, ankle-length pants, blouses, sweaters
and rewarding volunteer experience.
Volunteers are encouraged to talk with their • males: sport, golf or dress shirts with
supervisor if they require clarification shirttails tucked in, dress or sport pants
regarding their tasks or if they have
questions in general. Complaints and • shoes should be in good condition; tennis
suggestions are welcomed and should be shoes may be worn but must be clean and
directed toward the Volunteer & without holes; opened-toe sandals are not
Community Services staff. Information that permitted
employees and volunteers need in order to
perform their duties — as well as updates Not Permitted:
about UPMC Cancer Centers/UPCI — are • denim clothing including jeans and shorts
distributed regularly via Extra! and through (Exception: Volunteers placed in the
email. laboratories may be advised by the
laboratory employees to wear jeans. This is
allowed as long as volunteers are given jacket on their first day of volunteering.
permission by the laboratory staff to do so.) Those volunteering in patient care settings
must launder their volunteer jackets after
• opened-toe shoes every use. All other volunteers must launder
their volunteer jackets once a week. Upon
• sweatpants and sweatshirts completion of their volunteer assignment,
volunteers should return their volunteer
• t−shirts, tank tops, halter tops or other tight- jacket to the Volunteer & Community
fitting tops Services suite.
• shorts Photo Identification (ID) Badge
Volunteer & Community Services will issue
• tight-fitting or revealing clothing you an authorization form to receive
a photo ID badge once all your necessary
• artificial nails paperwork is on file. Photo ID badges are
issued by UPMC Human Resources in
Grooming Shadyside or Oakland. In order for patients,
• Fingernails should be clean, filed, and not visitors, and employees to recognize you as
long enough to injure a patient. Artificial part of the UPMC Cancer Centers/UPCI
nails are not permitted in patient care areas. family, you must wear a photo ID badge
above your waist at all times when on duty.
• Hair must be neat and clean; beards or You must also wear your badge when
mustaches must be neat, trimmed, and clean. obtaining and using meal tickets and parking
vouchers or any other volunteer benefits (see
• Make-up should be worn in a reasonable page 7 for a listing of volunteer benefits).
amount. Photo ID badges must be returned to
Volunteer & Community Services upon
• Jewelry should be worn in a moderate completion of service.
amount and not pose a safety hazard.
Customer Service Guidelines
• Facial piercings (other than ears) or oral The customer is defined as anyone with
piercings should not be worn during whom you interact with on the job,
volunteering. including but not limited to: patients,
families, visitors, employees, all other
• Hats should not be worn volunteers, physicians, vendors, and the
general public. All deserve the same level of
• Perfumes, colognes, or after-shaves should respectful, courteous treatment as you would
not be worn because patients, visitors, and wish for yourself and your loved ones. To a
employees may suffer from allergies to these person who has never been to UPMC
scents. Cancer Centers/UPCI, his or her initial
contact with an employee member or
Volunteer Jacket volunteer will be their first impression of the
Volunteers are required to wear a volunteer facility and may stay with them for a long
jacket during their volunteer service time. Therefore, it is important to be
(exception: laboratory research volunteers proactive and greet customers in a friendly,
will be given a lab coat). A $5 deposit is helpful manner.
required for each volunteer jacket (this
deposit will be refunded upon completion of Our customers are our top priority at UPMC
service). Volunteers will receive a volunteer Cancer Centers/UPCI. Take note of how you
and your coworkers greet customers in your In this world of global communities, we
work area. Make an extra effort to greet interact with multitudes of people different
everyone with a smile and positive attitude, from ourselves. Everyone has his or her own
initiate conversations, maintain eye contact, unique experiences to offer. By valuing the
focus on the customer, and personally experiences of others we can better serve
provide assistance. Efforts like these ensure our customers.
service excellence and turn a customer’s
first impression into a lasting relationship. It Quality Improvement
is everyone’s responsibility to ensure The primary goal of the quality
customer satisfaction. The following are improvement process at UPMC/UPCI is to
some helpful customer service tips: promote and reinforce a culture of
continuous improvement. This is important
• Smile! so that the hospital can improve clinical
services and cost outcomes. Volunteers
• Make eye contact and introduce yourself to should be aware of the quality improvement
patients. efforts made in their department. It is
important for every employee and volunteer
• Help people who look lost. to recognize his or her individual role in this
process of continuous improvement. The
• Listen to complaints. Do not try to reason, success of the overall process of patient care
argue, or be defensive. depends on each employee and volunteer
doing his or her own assignment as
If the customer gets more than he or she accurately, timely, and cost effectively as
expected, the end result is exceptional possible.
Gratuities and Gifts
Cultural Diversity Volunteers and employee members of
Volunteer & Community Services in UPMC Cancer Centers/UPCI are prohibited
conjunction with UPMC Cancer from soliciting or accepting tips or gifts for
Centers/UPCI recognizes diversity in the services rendered. Please discourage the
workforce and in the populations we serve. practice of gift-giving by patients and
We are committed to fostering an inclusive visitors. People who wish to acknowledge
environment that respects everyone special performance with a gift should be
regardless of race, color, religion, national referred to the Development Office. The
origin, ancestry, sex, age, marital status, Development Office telephone number is
familial status, sexual orientation, disability, 412-623-4700.
or veteran status. The following are
important points to remember: Illness
For the safety and good health of both
• Be open about cultural differences. patients and yourself, please don’t report for
volunteer duty if you are ill. Contact the
• Do not tell ethnic jokes. department in which you volunteer to give
notice that you will not be volunteering.
• Be aware that cultural background can If you become ill while volunteering and
influence the way people communicate require medical attention from the
through body language, listen, express Emergency Department, you will be
opinions, work, and speak. responsible for the cost of the care you
receive. Please notify your supervisor when
leaving your assignment. Volunteer &
Community Services will notify your UPCI to provide a drug-free work
emergency contact if you choose or, if environment for the welfare of all
necessary, make arrangements for your employees and patients in accordance with
transportation home. the Drug-Free Workplace Act of 1988. The
unlawful manufacture, distribution,
Injury While on Duty dispensation, possession, or use of a
To prevent injuries while volunteering, it is controlled substance on UPMC Cancer
your responsibility to know and consider Centers/UPCI premises, or while conducting
your physical limitations and to decline UPMC Cancer Centers/UPCI business off
tasks accordingly. premises, are strictly prohibited. Violations
of this policy will result in disciplinary
All UPMC Cancer Centers/UPCI volunteers action, up to and including termination.
are covered by UPMC’s Volunteer Accident
insurance if injured while performing their Smoking
assigned duties. Any health care expenses In keeping with the mission of UPMC
related to the injury will be paid by UPMC’s Cancer Centers/UPCI to prevent cancer —
Volunteer Insurance Carrier, subject to the and because UPMC Cancer Centers/UPCI
policy terms and conditions. If you need are dedicated to the good health of patients,
follow-up care, you may go to the health- employees, and volunteers — smoking is
care provider of your choice. Here are a few not permitted on UPMC premises. There are
important steps to remember: no designated smoking areas on UPMC
properties. Failure to comply may result in
• If injured (minor or major), notify your dismissal from the volunteer program.
assigned supervisor immediately; if this is
not possible, call the Volunteer & Workplace Violence
Community Services director. UPMC defines workplace violence as any
verbal or physical act or threat of violence,
• If evaluation and/or treatment are necessary, including intimidation, harassment, or
go directly to, or be taken to, the Emergency coercion that is made by or against any
Department. employee, volunteer, patient, or visitor that
may take place on or about a UPMC facility
• Be sure to identify yourself as a UPMC or is the result of employment activities at
Cancer Centers/UPCI volunteer to the the facility. UPMC Cancer Centers/UPCI do
Emergency Department staff. It is important not tolerate workplace violence. Corrective
for the Emergency Department staff to know action for workplace violence cannot be
that this is a UPMC liability and not a taken unless the proper people have been
workmen’s compensation claim. informed. Any volunteer who feels
mistreated in this manner is urged to contact
• If you receive a bill for treatment resulting Volunteer & Community Services
from an injury while volunteering, take it to immediately for assistance.
the Volunteer & Community Services
director. Grievance Procedure
Any volunteer who considers himself or
• A written note from your doctor must be herself unfairly treated or who has a
presented authorizing your return to grievance related to volunteer problems,
volunteer duty following illness or injury. departmental policies, disciplinary action, or
termination may appeal to the Volunteer &
Drug-Free Workplace Community Services director, who will
It is the policy of UPMC Cancer Centers/
investigate the grievance and issue a Completion of Service
decision. If you are unable to continue in the
volunteer program, please notify your
Disciplinary Action/Termination supervisor and Volunteer & Community
If you do not satisfactorily perform your Services. The following must be done upon
duties as a volunteer, your supervisor in the the completion of your service:
area you volunteer will counsel you. In the
event performance or behavior doesn’t • Fill out a Completion of Service Form.
improve within a mutually agreed upon time
frame, you will receive further counseling • Return your photo ID badge.
and a written warning from the Volunteer
and Community Services director. Failure to • Return your volunteer jacket (if applicable).
meet these written expectations within the
defined period of time will result in The Health Insurance Portability and
termination from the volunteer program. Accountability Act (HIPAA)
Upon termination, volunteers must return For additional information, refer to UPMC’s
their photo ID badge and volunteer jacket (if HIPAA Information Security Awareness
Established in 1996, HIPAA is federal
legislation that addresses three areas:
Volunteer & Community Services reserves
insurance portability, administrative
the right to terminate the services of a
simplification, and security and privacy.
volunteer if such action is in the best interest
Under the security and privacy provision,
of UPMC Cancer Centers/UPCI or if a
health care providers must use safeguards to
volunteer fails to comply with the rules of
maintain the privacy and security of
UPMC Cancer Centers/UPCI. In such an
protected health information (PHI).
event, volunteers have the right to an
Because HIPAA affects every UPMC
opportunity to respond.
Cancer Centers/UPCI employee and
volunteer, UPMC has developed many
Volunteers may be automatically dismissed
system-wide policies to help employees and
from the volunteer program for the
volunteers comply with HIPAA regulations.
• endangering the life of any patient,
employees, or visitor Patients at UPMC Cancer Centers have the
right to privacy concerning their medical
• divulging confidential patient, employee, or care, nature of illness, financial status, and
volunteer information family affairs. Every employee and
volunteer must uphold the patient’s right to
• stealing or embezzlement privacy.
• possession, sale, or use of alcohol or illegal Patient information is only for health care
drugs on UPMC premises workers and volunteers who have a need,
reason, and permission for access. Without
• unauthorized possession of firearms or other the patient’s permission, patient information
weapons can only be shared if it pertains to:
treatment, payment, or operations (TPO).
• breach of confidentiality Confidentiality should be maintained for all
patient information, whether written or
It is natural for volunteers to talk about their and home telephone numbers of employees
volunteer service, but confidentiality is or volunteers.
necessary even if you see a relative, friend
or acquaintance in a clinical setting The Joint Commission on
undergoing tests or receiving treatment. It is Accreditation of Healthcare
a breach of confidentiality to share this Organizations (The Joint Commission)
information with your family and friends or The Joint Commission evaluates and
the family and friends of the patient without accredits more than 15,000 health care
the patient’s permission. organizations and programs in the United
States. An independent, not-for-profit
The legal implications of violating patients’ organization, The Joint Commission is the
rights can bring damage not only to UPMC nation’s predominant standards-setting and
Cancer Centers/UPCI, but also to the person accrediting body in health care. Since 1951,
who breached confidentiality. Failure to The Joint Commission has maintained state-
protect patient confidentiality can lead to of-the-art standards that focus on improving
termination from the Volunteer & the quality and safety of care provided by
Community Services program, legal action, health care organizations. The Joint
termination, fines, and imprisonment. Commission’s comprehensive process
evaluates an organization’s compliance with
If you notice that someone you know is these standards. Joint Commission
listed in the patient directory, it does not accreditation and certification is recognized
give you permission to visit or contact the nationwide as a symbol of quality that
person. Only when the patient or a family reflects an organization’s commitment to
member informs you that the patient is in the meeting certain performance standards. To
hospital may you visit without violating earn and maintain The Joint Commission’s
confidentiality. Under HIPAA, patients can Gold Seal of Approval™, an organization
choose NOT to be listed in the patient must undergo an on-site survey by a Joint
directory. Commission survey team at least every three
years. These on-site surveys are
When accessing the computer, do not share unannounced.
your password with others. Never leave your
terminal while confidential patient The Joint Commission requires every
information is displayed on the computer volunteer to be evaluated on their start date
screen, and always log off from your and once a year thereafter. Volunteers will
terminal at the end of your task. Also, never be evaluated on competencies and
leave any papers with patient information educational requirements such as fire safety
visible for others to see. This includes and infection control, on their
placing patient information in a wastebasket responsibilities as a volunteer, and on
(all discarded patient information must be behavioral traits such as interpersonal
shredded). relations and reliability.
Due to patient confidentiality policies,
Volunteer & Community Services’ staff
does not have access to the patient census.
Patient Service Guidelines
Therefore, if you are a patient in the hospital
and want the Volunteer & Community
Services staff to know, please have a family Patient rights are posted at all UPMC
member contact the volunteer office. Also, clinical settings. It is important for
we are unable to provide home addresses volunteers to review these rights on a
regular basis. Please ask your supervisor if • Do not give medical advice or recommend
you have questions about any of the rights. physicians to patients.
Age-specific Competencies • Do not discuss the patient’s illness with the
The purpose of age-specific competencies is patient or visitors.
to assure that employees and volunteers are
competent to provide care and assist or • Do not gossip with patients or visitors.
interact in any manner with populations of
varying age groups. Volunteers and • Do not witness any documents for patients.
employees should be aware and sensitive to
differences in patients based on the patient’s If a patient or visitor voices a complaint to
age group. Physical capabilities, emotional you, stay calm and don’t become defensive.
stresses, learning abilities, and life goals will Listen to what the patient has to say and
differ between teens, adults and seniors. offer to include an employee in the
Some examples include: discussion. Even if the patient doesn’t want
to talk to an employee, always report the
• Physical capabilities: If a senior patient incident to your supervisor in the area you
appears to have trouble hearing, you may volunteer.
need to raise your voice and look directly at
him or her when speaking. Patient Safety
A serious incident is defined as an event,
• Emotional stresses: College-aged patients occurrence, or situation involving the
may be worried about their studies where as clinical care of a patient in a medical facility
adult patients may be concerned about their that could have injured the patient but did
family members, especially young children. not cause an unanticipated injury or require
the delivery of additional health care
Communicating with Patients services to the patient.
The following are tips on how to
communicate with patients: A serious event is defined as an event,
occurrence, or situation involving the
• Always knock before entering a patient’s clinical care of a patient in a medical facility
room. that results in death or compromises patient
safety and results in an unanticipated injury
• Introduce yourself. requiring the delivery of additional health
care services to the patient.
• Ask what the patient prefers to be called.
For example, Mr. Green or John. Any volunteer who reasonably believes that
a serious event or incident has occurred
• Do not call patients by nicknames such as: must report the serious event or incident to
honey, grandma, or dear. the appropriate Patient Safety Officer. An
oral or written report must be made
• Look at the patient directly when speaking immediately, but in no event later than 24
to him or her. hours after the occurrence or discovery of
the serious event or incident. The Patient
• Reduce any background noise such as the Safety Officer for Hillman Cancer Center,
TV or radio. UPMC Cancer Pavilion, UPMC Shadyside,
UPMC Montefiore and UPMC Presbyterian
• Always leave the room at once if the is Linda Conroy, 412-623-2480.
physician enters the room to see the patient.
Patient Safety Precautions Always engage both brakes and lift the foot
In the instances listed below, a patient’s rests out of the way when a patient gets into
needs should be met only by a trained or out of a wheelchair. Always back a
professional familiar with their treatment wheelchair into an elevator or over any
plan. At these times, you can help the patient bumps. Whenever possible, back a
most by calling a nurse. wheelchair out of an elevator.
• Ask a nurse before you give a patient
anything to eat or drink (including water).
Infection Prevention and
Many patients follow a strict diet. Control
• Never give medication, including aspirin, to Every volunteer plays an important part in
a patient. preventing the spread of infection. Using
proper infection control practices is essential
• Never help lift or carry a patient. for your safety as well as patient safety. The
spread of infection can be prevented by hand
• Never help a patient into or out of a washing, practicing standard precautions,
wheelchair or into or out of a bed and following isolation instructions.
(volunteers can push a patient in a
wheelchair). Instead, ask a nurse or a Hand Hygiene
nursing assistant to assist the patient. Hand hygiene is the single most important
and effective way of preventing the spread
• Never give a bedpan or urinal to a patient. of infection. Volunteers should clean their
• Do not sit on the patient’s bed.
• upon arrival to their volunteer assignment
• Do not purchase items for a patient without
permission from a nurse. • before and after removing gloves
Patient Restraints • after blowing their nose, coughing or
Occasionally when caring for patients sneezing
restraints are used to secure a patient from
hurting themselves or others. Volunteers are • after using the restroom
not allowed to adjust, remove, or handle
patient restraints in any way. • every time they enter or exit a patient’s
Certain areas of UPMC Cancer Centers/ You should wash your hands using warm
UPCI are posted as restricted areas. Only water and soap. Generate lather by applying
those volunteers whose duties require them friction to all surfaces for at least 15
to enter these areas may do so. seconds. Be sure to wash up to and
including your wrists. Let the water run
Wheelchair Safety while you dry your hands. After drying your
Volunteers are not permitted to lift a patient hands, use a paper towel to turn off the
in or out of a wheelchair (volunteers can water faucet and open the door to leave.
push a patient in a wheelchair). Instead, ask
a nurse or nursing assistant to assist the When using alcohol-based hand sanitizers,
patient. dispense enough sanitizer to moisten the
front and back of your hands and wrists. have questions about the need for PPE in
Rub your hands together until dry. your assignment, ask your supervisor.
Another effective way of preventing the Isolation
spread of infection is the laundering of your In certain circumstances, precautions above
volunteer jacket after every time you and beyond standard precautions are needed
volunteer (for those in patient care areas). and a patient is put under isolation. There
are five types of isolation that may be
Bloodborne Pathogens encountered:
Bloodborne pathogens are germs found in
blood and bodily fluids (hepatitis, HIV, Contact Precaution Sign
etc.). Bloodborne pathogens spread from Prevents the transmission of resistant
person to person via infected bodily fluids organisms through direct contact.
and not through casual contact (shaking
Droplet Precaution Sign
Prevents the transmission of highly
communicable infections spread by droplets
such as bacterial meningitis and influenza.
Standard precautions require that we treat
the blood and bodily fluids of all persons as Droplet/Contact Precaution Sign
if they are infectious. All liquids on floors, Prevents the transmission of highly
counters, chairs, etc. should be treated as communicable infections spread by droplets
contaminated fluid. Do not attempt to clean and through direct contact.
up spills yourself. Notify your supervisor or
the Volunteer & Community Services Airborne/Contact Precaution Sign
director, who will then call Environmental Prevents the transmission of highly
Services to clean the spill. communicable diseases such as chickenpox
and disseminated herpes zoster.
Personal Protective Equipm ent
Airborne Precaution Sign
(PPE) such as gloves are provided to
Prevents the transmission of airborne
protect you from exposure to blood or other
infections such as tuberculosis.
bodily fluids for the purpose of preventing
the spread of infection. If you get blood
Never enter a room with an Airborne
and/or bodily fluids on you: Precaution or Airborne/Contact Precaution
sign on the door. Always check at the
• Immediately wash the part of your body nurse’s station if you are unsure regarding a
with which the blood or bodily fluid has sign posted near the patient’s room. If you
come in contact. realize you have entered an isolation room
in error, immediately notify your supervisor
• Immediately report the incident to your so action can be taken to protect you and the
supervisor, who then will contact UPMC patient. When entering a room with a
Employee Health. If it is after hours, report Contact Precaution or Droplet Precaution
the incident to your supervisor and proceed sign on the door, follow the directions on the
to the Emergency Department. Also, notify sign. For more information, contact your
the Volunteer & Community Services supervisor or the department of Infection
director. Prevention & Control, located in the School
of Nursing Building, 2nd Floor. Their
Very few volunteer positions involve telephone number is 412-623-2270.
contact with blood or bodily fluids. If you
Waste Management All medical equipment brought in by
Biohazardous waste may be contaminated patients and visitors must be inspected by
by disease-producing microorganisms or the Clinical Engineering Department prior to
material and may harm or threaten human use. All electrically operated non-medical
health. UPMC’s Waste Management Plan equipment brought in by patients and
was designed to help dispose of all wastes in visitors must be inspected by the
a way that is safe for volunteers, patients, Maintenance Department prior to use.
employees, the community, and the In case of a power loss, clinical facilities use
environment. an emergency generator to provide limited
Biohazardous waste must be disposed of in power to certain areas. Emergency power is
red biohazardous waste containers. Sharp provided to outlets that are red in color. It is
items — used or unused — are to be important to plug critical equipment into red
disposed of in designated sharps containers outlets.
only. Proper segregation of wastes is vital to
regulatory compliance as well as cost Hazard Communication
containment. Red bag biohazardous waste Hazard communication is a program
costs as much as seven times more than designed to identify hazardous chemicals
regular waste to dispose of. Employees and that employees and volunteers may be
volunteers must be careful not to put non- exposed during their workday. The goal of
infectious materials into red biohazard bags. hazard communication is to provide
Proper Personal Protective Equipment (PPE) methods and training for the safe use of
is to be used every time biohazardous waste hazardous materials as well as follow-up in
is handled. the event of an exposure incident.
Lab Specimens Material Safety Data Sheets (MSDS)
Specimens must be placed in a plastic zip MSDS are found in every department that
bag before transporting. Volunteers should uses hazardous chemicals. MSDS contain all
not transport specimens that are improperly vital data relating to hazardous chemicals
sealed. Rubber gloves should not be worn to and products including: product name,
transport specimens. manufacturer information, emergency phone
numbers, symptoms and dangers relating to
acute (short term) and chronic (long term)
Safety and Security exposure to the material, spill clean-up
procedures, and proper Personal Protective
Equipment (PPE) to be used.
It is everyone’s responsibility to be alert for
Ask your supervisor where MSDS are
any unsafe or potentially unsafe condition or
located in your department.
hazard. Unsafe conditions or hazards should
be reported to your supervisor, Volunteer &
Community Services, or Security.
Security guards are on duty 24 hours a day
and are stationed throughout key locations at
UPMC clinical facilities. Security guards are
Equipment used within clinical and research
available upon request to escort volunteers
facilities is periodically inspected for
to parking garages after dark.
electrical safety and will have a preventative
maintenance tag to indicate that it has met Shadyside Security 412-623-2990
the safety standards. Do not use electrical Oakland Security 412-647-3191
equipment without such a tag.
Remember the following guidelines • UPMC Cancer Pavilion
regarding security: • UPMC Shadyside
623-3131 (Medical and Non-medical)
• If you see anyone on UPMC Cancer Centers
/UPCI property who looks suspicious, • UPMC Presbyterian
contact security immediately. If possible, • UPMC Montefiore (Oakland)
give security a description of the person. 647-3131 (Medical and Non-medical)
• If you witness any incidents of concern • Thomas E. Starzl Biomedical Science Tower
related to patients, visitors, employees or (Towers 1 and 2)
volunteers, please notify both Security and 647-3131 (Non-medical)
Volunteer & Community Services.
• Biomedical Science Tower South (Tower 3)
• To minimize security risks, please do not 9-911 (Medical)
bring valuables with you when you 624-2121 (Non-medical)
volunteer. If you must bring valuables with
you, please keep them in your pocket. Emergency Codes
UPMC Cancer Centers/UPCI are not To alert employees to certain emergencies,
responsible for stolen or lost items. without alarming patients and visitors,
UPMC maintains a coding system used by
• The Lost and Found Department is in the paging operators:
Security Office at each hospital.
STAT — Immediate response
Condition C — Critical
Condition A — Cardiac Arrest
Emergency Procedures Condition F — Fire
Condition H — Help
Emergency Preparedness Condition L — Lost
It is important that volunteers at UPMC Code Blue — External Disaster
Cancer Centers/UPCI know how to respond
in the unlikely event of an emergency such Be alert when you hear these calls so that
as a fire. Volunteers should become familiar you can move away from the situation in
with the plan for emergencies and the order to let authorized personnel respond to
responsibilities of the department to which the emergency.
they are assigned. Drills are held
periodically and volunteers are expected to Disaster Plan
participate if they are on duty. A disaster includes any type of major fire or
explosion, natural disaster, major accident,
To report an emergency, call the appropriate or civil unrest that endangers the lives of
number (listed below) and give your name, people. An internal disaster is a disaster that
location, and details of the problem. occurs within or on the medical center
premises. An external disaster is one that
Emergency Telephone Numbers
causes injury to persons in the community.
Hillman Cancer Center, UPCI Research The UPMC Cancer Centers/UPCI disaster
Pavilion plan enables employees to respond
623-3131 (Non-medical) appropriately in the event of an emergency,
whether a natural disaster, major accident, or
• Hillman Cancer Center, William M. Cooper civil unrest.
In preparation for a disaster, your role as a have been trained in the proper procedures.
volunteer is to become familiar with the To operate a fire extinguisher, follow the
functions assigned to your department and P.A.S.S. principle:
participate in disaster drills when asked to
do so. Should a disaster occur, your role as Pull pin
a volunteer is to stay calm and continue with
your volunteer assignment until your Aim nozzle at base of fire
supervisor instructs you otherwise. Disaster
preparedness books are located in every Squeeze the extinguisher handle
Sweep nozzle from side to side
It is the responsibility of employees and Manual Fire Alarm Pull Stations
volunteers of UPMC Cancer Centers/UPCI To activate a fire alarm, use a manual fire
to prevent fires and to be prepared to act alarm pull station. In the Hillman Cancer
quickly and correctly should a fire occur. Center, these stations are located anywhere
Volunteers should learn the departmental an exit sign is located. In UPMC Shadyside
fire plans for their assigned areas. The and Oakland sites, the manual pull stations
paging operator will announce a code to are marked throughout the buildings. All
volunteers should familiarize themselves
alert the employees to a fire emergency. with the locations of manual pull stations
Never shout “fire.” Instead, remain calm near their assigned areas.
and reassure patients and visitors. For
all UPMC facilities, the fire code is Evacuation Procedures
If evacuation is necessary, an effort should
be made to check all areas during the
If a fire is discovered or the smell of smoke evacuation process. Use common sense.
is present, all building occupants should Do not reenter a fire area to search for
follow the R.A.C.E. principle: unaccounted individuals. When leaving
Rescue — Rescue anyone in immediate
• Remain calm.
Alarm — Sound the fire alarm from the
nearest manual pull station. Do not hesitate. • Do not shut off lights.
In addition, call emergency response (see
page 19 for appropriate telephone numbers) • Shut off equipment that could be a hazard
and give the operator your name, exact if left operating (e.g., copy machines,
location, and details of the fire. Let the computers).
operator repeat the information for clarity
• Close all doors and windows.
Contain — Limit smoke by closing all doors
and windows. When a fire alarm is • Stay low when moving through corridors to
activated, fire doors in the main hallways avoid smoke and fumes.
will automatically close. Keep all doors and
windows closed until the “all clear” code is • Do not run in corridors or stairwells.
• Make efforts to move important records to a
Extinguish — Select and use the proper fire safe area.
extinguisher if it is safe to do so and you
• Feel closed doors for heat before opening
them. If a door feels hot, do not open it. of Rescue. There are communication devices
• In smoke filled areas, do not enter an area in the stairwell that will allow people there
that seems to have more smoke on the other to communicate with the building Fire
side of the door. Command area. Patients moved to the Area
of Rescue should be left with an attendant.
If you are riding an elevator and a fire alarm Follow the posted emergency instructions to
is announced for that building, get off on the communicate the location of the patients.
nearest floor (not the alarm location). Responding City of Pittsburgh Fire
Elevator shafts can become filled with
super-heated gas and smoke during a fire Department personnel will assist in
and become very dangerous for passengers removing patients safely.
in an elevator car. Do not use elevators to
attempt to evacuate a fire area; use the UPMC Cancer Pavilion Evacuation
stairwells instead. Procedures
When the Fire Alarm System is activated,
Hillman Cancer Center, UPCI Research those in the fire zone should begin to
Pavilion Evacuation Procedures evacuate immediately. The fire zone is
Due to the nature of the construction and the defined as:
hazards present in the UPCI Research
Pavilion, it is necessary that the whole • the floor in alarm
building be evacuated every time a fire
alarm is initiated. • the floor above the floor in alarm
Hillman Cancer Center, William M. • the floor below the floor in alarm
Cooper Pavilion (Ambulatory)
Evacuation Procedures UPMC Shadyside Evacuation
There are two types of evacuations that may Procedures
occur: horizontal evacuation and total If a fire alarm is given, volunteers should
evacuation. In horizontal evacuation, if the listen to the overhead announcement and
alarm occurs in the northern end of the respond accordingly.
building (toward Baum Blvd.), everyone
needs to be moved to the southern end of the In the event of an evacuation, take the
building (toward Centre Ave.). The opposite nearest stairwell or marked exit door and
is done for alarms occurring in the southern proceed to the assembly area at the loading
end of the building (toward Centre Ave.), dock driveway, the concourse courtyard, or
everyone needs to move to the northern end the emergency circle.
of the building (toward Baum Blvd.) In total
evacuation, everyone must leave the
building. This will occur in the following
• An alarm is activated in the parking garage.
• An alarm is activated in the atrium.
• The sprinkler system anywhere in the
ambulatory building is activated.
Patients who are non-ambulatory may be
moved to stairwells that will serve as Areas
Volunteer & Community Services
Hillman Cancer Center
William M. Cooper Pavilion
Ground Floor, Suite AG40.3
5115 Centre Avenue
Pittsburgh, PA 15232
Hillman Cancer Center UPMC Shadyside
All numbers are in the 412 area code.* All numbers are in the 412 area code.*
Behavioral Medicine 623-5888 Billing Information Services
Café 623-3328 Call toll-free 1-800-854-1745 647-8393
Cancer Information Referral Cafeteria 623-2057
Service (CIRS) 647-2811 Guest Housing (Family House) 647-7777
Clinical Research 647-8073 623-2121
Gift Shop 623-4654
Human Resources 623-2414
Hair Salon 623-3777
Infection Prevention and Control 623-2270
Infection Prevention and Control 623-2270
Gift Shop 623-2058
Information Desk 623-4000
Library, Hopwood 623-2415
LHAS Prevention and Early
Detection 623-5900 Mail Room 623-2126
Library, Gumberg Family 623-4733 Maintenance and Engineering 623-2384
Maintenance and Engineering 623-2384 Oncology Inpatient Unit, 5 Pavilion 623-1466
Outpatient Services, 2nd Floor 692-4724 Oncology Inpatient Unit, 7 Posner 623-2739
Outpatient Services, 3rd Floor 235-1020 Oncology Inpatient Unit, 7 West 623-3970
Patient Relations 623-2014 Parking 623-6257
Patient Transport Services 623-1663 Pastoral Care Services 623-1691
Pharmacy 623-5999 Patient Information 623-2023
Radiology 623-4801 Patient Relations 623-2014
Social Work Services, 2nd Floor 623-3669 Radiation Oncology 623-6720
Social Work Services, 3rd Floor 235-1025 Security 623-2990
UPCI Research Pavilion 623-7700 Social Work Services 623-2992
UPMC Employee Health 623-1920 Patient Transport Services 623-1663
UPMC Employee Health 623-1920
Volunteer and Community
Hillman Cancer Center, Quick Reference Services 623-2017
Bank Ground Floor,
Machine William M. Cooper Pavilion
UPMC Shadyside, Quick Reference
Café First Floor, Atrium
Bank lst Floor Pavilion and 1st Floor
Machine Medical Building
Gift Shop William M. Cooper Pavilion
Cafeteria 1st Floor Posner
Vending Ground Floor,
Machine William M. Cooper Pavilion Cafe 1st Floor West
* All numbers in the 623 exchange can be Machine 1st Floor Posner
reached from in-house telephones by dialing Gift Shop 1st Floor Posner
the last five digits. Chapel 1st Floor Posner
UPMC Presbyterian UPMC Montefiore
All numbers are in the 412 area code.** All numbers are in the 412 area code.**
Billing Information Services Billing Information Services
Call toll-free 1-800-854-1745 647-8393 Call toll-free 1-800-854-1745 647-8393
Cafeteria 647-4328 Guest Housing (Family House) 647-7777
Gift Shop 647-3181 Hospital Operator 647-2345
Guest Housing (Family House) 647-7777 LHAS Gift and Coffee Shop 648-6107
Hospital Operator 647-2345 Mail Room 647-9088
Mail Room 647-9088 Parking 647-3194
Parking 647-3194 Pastoral Care Services 647-9071
Pastoral Care Services 647-7560 Patient Relations 647-7615
Patient Relations 647-7615 Pharmacy, Falk 648-3123
Pharmacy, Falk 648-3123 Security 647-3191
Presby Flowers and Gifts 647-7872 Social Work Services 647-3255
Security 647-3191 Volunteer and Community
Services in the Kaufmann Bldg. 648-6105
Social Work Services 647-3255
Volunteer and Community
Services in the Kaufmann Bldg 648-6105
UPMC Montefiore, Quick Reference
Bank Machines 7th Floor
UPMC Presbyterian, Quick Reference Bridge to UPMC
1st Floor Presbyterian 8th Floor
Bridge to UPMC Cafeteria 4th Floor
Montefiore 3rd Floor Coffee Cart 7th Floor
Cafeteria 11th Floor LHAS Gift and Coffee Shop 7th Floor
Chapel 1st Floor Meditation Room 7th Floor
Coffee Cart Ground Floor Snack Shop 7th Floor
Gift Shop Lobby
** All numbers can be reached from in-hospital
Snack Shop Ground Floor
telephones by dialing the last five digits.
Stamp Machine Ground Floor
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