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					      Communication:
Working Effectively With Others


   “It’s A Twister!”

   Joanna Johnson, Professional Development
              Ponder this:


“I know you believe you understand what
    you think I said, but I am not sure that
    you realize that what you heard is not
                 what I meant.”



                J.Johnson - Professional
                   Development Dept.
    What is Communication?
 …the transfer of information between a
  sender and receiver.
 EFFECTIVE COMMUNICATION =
  when the right people receive the right
  information in a timely manner.
 Fact: Your ability to effectively
  communicate will greatly impact the
  level of success that you
  experience
                 J.Johnson - Professional
                    Development Dept.
Every action…
   …even SILENCE is COMMUNICATION




              J.Johnson - Professional
                 Development Dept.
     Non-Verbal Communication
             Activity
 “Poker Face”
 Raised Eyebrow
 “No”
 “I don’t understand”
 Crossed Arms




               J.Johnson - Professional
                  Development Dept.
Working Effectively with Others

1.   Communication Skills

2.   Factors Influencing
     Communication

3.   Problem-Solving Skills


                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others

1. Communication Skills
  Communication is a process by
  which information is exchanged
  between individuals through a
  common system of symbols, signs or
  behavior.

               J.Johnson - Professional
                  Development Dept.
Working Effectively with Others
Communication Skills continued

Comprehension of spoken messages:

  – 7% from the meaning of words
  – 38% from voice pitch, emphasis, timing
  – 55% from facial expression, body language


            Mehrabian, A. “Nonverbal Betrayal of Feelings” Journal of
            Experimental Research in Personality 5, (1971):64-73
                      J.Johnson - Professional
                         Development Dept.
Working Effectively with Others
Communication Skills continued
   Are social skills that allow us to get along
    with others
   Can be learned, but some are more
    difficult than others
   Involve being aware of the other
    person’s perspective



                     J.Johnson - Professional
                        Development Dept.
Working Effectively with Others
Communication Skills Inventory
 Take the Communication Skills Inventory
  from your handouts.
 Read each item and circle the number that
  best describes how well you use each skill.
 After you are through, choose three skills
  you would like to improve.
 Look through the helpful hints for building
  skills in the next handout.
                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others
Communication Skills continued
Communicating in a Professional Manner
We must be professional and follow legal and
ethical guidelines as we communicate with
others in the educational setting. We can show
this by:
    Maintaining confidentiality
    Respecting diversity and individual rights
    Being positive and open-minded

                  J.Johnson - Professional
                     Development Dept.
Working Effectively with Others

1.   Communication Skills

2.   Factors Influencing
     Communication

3.   Problem-Solving Skills


                J.Johnson - Professional
                   Development Dept.
Working Effectively with Others
2. Factors Influencing Communication

Perception Circles Activity
  – Draw 3 circles
  – You will view a slide
  – Write down what you see in the circles
  – You will have 7 seconds


                  J.Johnson - Professional
                     Development Dept.
Perception Circles Activity




         J.Johnson - Professional
            Development Dept.
   Perception Circles Activity


            HAVE YOU HUGGED
           YOUR KID KID TODAY?




CRIME DOES NOT                      CAT ON A HOT HOT
   NOT PAY                              TIN ROOF

                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others
Factors Influencing Communication
continued
 - Perceptions
  - Values
  - Assumptions
     Stereotypes
     Suspicions
  - Communication Style

                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others
Factors Influencing Communication
 continued
 In sending and receiving messages,
 there are four possibilities:

 Speaker: says what he means
 A student says, “This assignment looks really hard
 and I don’t think I can do it”.

 Speaker: says something other than what
 he means
  A students says, “This is a dumb assignment and
                     do it”.
    I’m not going to J.Johnson - Professional
                     Development Dept.
Working Effectively with Others
Factors Influencing Communication
  continued

  – Listener: may not accurately hear what is
    said
  The teacher may feel that this student is lazy and
    just does not want to make the effort to complete
    the assignment.

  – Listener: hears accurately what is said
  The teacher understands that that the student needs
    extra help with the assignment.
                    J.Johnson - Professional
                       Development Dept.
        Communication Barriers

1.   Information Overload
2.   Filters & Perceptions
3.   Distractions
4.   Culture Differences
5.   Poor Listening Skills



                 J.Johnson - Professional
                    Development Dept.
Overcoming the Barriers
1.   Start with a clear message and with the end
     in mind (Covey’s Habit #2)
2.   Leave baggage and stereotypes behind.
     Wrong perception taints.
3.   Both sender and receiver must remove
     distractions.
4.   Understand target audience and look for
     similarities vs. differences.
5.   Active listening. & to understand (Covey #5)

                  J.Johnson - Professional
                     Development Dept.
Active Listening:




            J.Johnson - Professional
               Development Dept.
Working Effectively with Others


   Communication Skills

   Factors Influencing
    Communication

   Problem-Solving Skills

                 J.Johnson - Professional
                    Development Dept.
The Orange Story

   A mother enters a room where her two
    children are arguing over an orange.
    The kids, Dick and Jane were really
    getting into it and about to come to
    blows over the orange. Mother asks
    what the problem is and Jane says,
    “We both want an orange but there is
    only one left.”
                J.Johnson - Professional
                   Development Dept.
   How do you think the mother should
    solve the problem?

   Win/Lose or Lose/Lose

 What if mother asks more questions?
    Why does Jane want the orange?
    Why does Dick want the orange?
**Why is each reason important to each?

                 J.Johnson - Professional
                    Development Dept.
Options?

   Rind for Jane, Orange for Dick

   Vitamin C for Dick, orange for Jane

   Orange extract for Jane, orange for Dick

                 All win/win!
                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others

Problem Solving Skills
   Communication is a necessary tool for
    understanding and resolving conflict
   Miscommunication is sometimes the
    cause of the conflict



                 J.Johnson - Professional
                    Development Dept.
Working Effectively with Others
 Problem-Solving Skills continued
 Sources of Conflict
    Failure to deliver on a promise
    Lack of quality or competence
    Different perceptions, values, styles
    Standing on principle
    Competing for scarce resources
    Expressing inner conflict outwardly
     – Adapted from Dispute Resolution Skills Training,
       PDE, 2003

                     J.Johnson - Professional
                        Development Dept.
Working Effectively with Others
 Problem-Solving Skills
            Some Helpful Hints
 1. Find a good time to talk




               J.Johnson - Professional
                  Development Dept.
Working Effectively with Others
Problem-Solving Skills
         Some Helpful Hints
 2. Listen carefully, speak carefully




                J.Johnson - Professional
                   Development Dept.
Working Effectively with Others
Problem-Solving Skills
           Some Helpful Hints
3. Take the time to get at the real problem




                J.Johnson - Professional
                   Development Dept.
Working Effectively with Others
Problem-Solving Skills
           Some Helpful Hints
4. Focus on possible solutions to the
  problem.




                J.Johnson - Professional
                   Development Dept.
Working Effectively with Others
Problem-Solving Skills
           Some Helpful Hints
5. Take action and evaluate the situation
  over time




                J.Johnson - Professional
                   Development Dept.
Classroom Scenario Activity
   Turn to handout #6 in your packet.
   Get into groups of 3. Each person has a role: either
    teacher, paraeducator, or observer
   Read the scenario.
   The teacher and paraeducator are to role-play the
    situation, identify the problem, and come up with
    possible strategies to solve the problem.
   The observer watches the role play-- keeping the list
    of helpful hints in mind.
   The observer reviews the list of helpful hints and
    notes when the “teacher” and “paraeducator” used
    each hint. Participants discuss the role play.
                      J.Johnson - Professional
                         Development Dept.
Working Effectively with Others
   Good communication and problem-
 solving skills are critically important for job
 success and satisfaction. They are
 relevant to everyone, regardless of age or
 position on the educational team.




                 J.Johnson - Professional
                    Development Dept.

				
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posted:9/1/2011
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