HONG KONG : THE FACTS Hongkong Post High quality postal services have been an important factor Speedpost Service: Speedpost is the international in facilitating Hong Kong’s development as a leading courier service provided by Hongkong Post, and is the business, financial and industrial centre. Hongkong Post local brand name of the global Express Mail Service (EMS) aims to provide reliable, efficient and universal postal of the Universal Postal Union (UPU). Speedpost has been services at reasonable prices to meet the needs of Hong given due recognition worldwide by achieving Gold Level Kong as well as fulfilling its international postal obligations. Certification in the Express Mail Service Cooperative Audit and Measurement Programme for outstanding EMS Postal Services: The laws of Hong Kong empower performance for the eigth consecutive year. Speedpost Hongkong Post to handle local and overseas mail and mail provides reliable, convenient and value for money express for transit to other places. The Postmaster General is the delivery services to our customers. With a global reach of head of Hongkong Post. over 210 destinations and 1 900 cities in the Mainland, The exchange of mail between Hongkong Post and packages can be delivered to major international cities by other places in the world started as early as 1841. With the the following business day. To provide more convenience growth in population and the development of business to our customers, a pick-up service is available, or they activities in Hong Kong, the range and level of services can go to any post office to send their Speedpost items. provided by Hongkong Post have multiplied. There were Customers can also open an account to enjoy the 127 post offices as at March 2010, 31 located on Hong convenience of monthly billing and promotion offers for Kong Island, 37 in Kowloon, 57 in the New Territories and Speedpost. A track-and-trace service is available via the the outlying islands, and two mobile post offices. In2009- web site of Speedpost www.hongkongpost.com/speedpost. 10, we handled an average of 3.57 million mail items daily. With over 90 per cent of the mail handled coming from the Local CourierPost: Two services are available through industrial and business sectors, it is clear that Hongkong Local CourierPost – Standard Service and Premium Post has played a significant role in facilitating the Service – to cater for both individual and business needs development of commerce and industry in Hong Kong. for local express delivery of documents and packages. Hongkong Post changed to a trading fund operation Local CourierPost Standard Service items can on August 1, 1995. The new status provides Hongkong conveniently be posted at all post offices throughout the Post with a high degree of financial autonomy, enabling it territory. Customers can choose to register as account to respond more effectively to changing market demand holders and enjoy a pick-up service. For major service and customer needs, and to pursue new initiatives and areas, the Standard Service guarantees that items improvements. Despite the changes in its financial and accepted before the cut-off time are delivered by 1:00 pm accounting framework, Hongkong Post remains a on the following working day and the Premium Service government department. provides guaranteed delivery within 2.5 hours from the time of receipt of customer orders. Letter Mail Services: In 2009-10 Hongkong Post handled 1 096 million local letters. Over 99 per cent of letters e-Post: This service provides customers a one-stop posted locally are delivered on the next working day after mailing solution that includes printing, enveloping, mailing posting. Bulk economy items paid at discounted postage and delivery to the recipients. The service is ideal for both rates are delivered within three working days. commercial firms and government departments which Overseas letter mail services include Air Mail, Bulk Air require printing and mailing enormous amount of invoices Mail, Surface Mail, Bulk Bag, Direct Agent Bag and and statements on a regular basis. Surface Airlifted Mail. A total of 166 million air and surface letters were posted to destinations abroad in 2009-10. For Logistics Service: A full range of inventory and supply the airmail service, letters collected in Hong Kong are chain management services are available through the delivered to the airport to board departing aircraft either on Hongkong Post Logistics Service which includes the same day or the following working day, depending on warehousing and stock management, pick and pack, local the time of posting and the availability of flights. and international delivery, online order tracking, import and export declaration, import license application, cross-border Parcel Services: Both local and overseas parcel services transportation and freight forwarding services. are available. Customers may send parcels by air or surface to around 230 international destinations. In 2009- Philatelic Services: Like many postal administrations, 10, Hongkong Post handled 1.31 million parcels. The Hongkong Post issues two kinds of postage stamps – service standard is to deliver local and inward parcels to definitive stamps which are normally issued once every addressees within two working days for Hong Kong, five years and special/commemorative stamps which Kowloon and major commercial and industrial areas in the depict themes of general or historic interest. Usually there New Territories. Outward air parcels are delivered to air are around ten or more sets of special/commemorative carriers within the same day or the following working day. stamps issued each year. Hong Kong postage stamps, which reflect Hong Kong’s history, life and development, These machines automatically segregate mail items into are designed and printed to a consistently high standard. packets and letters, cancel the postage stamps on letters The low postage rates prevailing in Hong Kong make with a date impression and further segregate them into philately an interesting and inexpensive hobby. Apart from local/surface mail and air mail. handling and promoting philatelic services, Hongkong Post The Air Mail Centre at the Hong Kong International Stamps provides a wide variety of philatelic products to Airport at Chek Lap Kok is equipped with machines for meet the needs of local and overseas stamp collectors. It automating the sorting of packets and parcels, and for also offers Heartwarming Stamps Customised Service and handling airline containers. The Track and Trace System, one-stop service in developing special stamp souvenirs for installed at all counter offices, delivery offices and sorting individuals and corporations. In addition to its extensive centres, computerises the tracking and tracing of post office network, Hongkong Post also makes use of its Speedpost and Local CourierPost, as well as registered, well-established advance order system and online Internet recorded delivery and insured mail and parcels. Hongkong shopping platform to enable local and overseas philatelists Post makes mail tracing information available to to purchase Hong Kong stamps and philatelic products in customers through an interactive voice response system a convenient manner. and on its web page. The computerised Collection and Delivery PayThruPost Service: The PayThruPost Service has Management System incorporates the use of mobile provided customers with greater convenience to settle devices through the application of General Packet Radio both government and utility bill payments by cash, cheque System (GPRS) telecommunication technology to and EPS at all post offices (except mobile post offices). automate operations in the courier service. ShopThruPost: The online shopping mall administered International and Regional Involvement: Hongkong by Hongkong Post provides customers a reliable channel Post participates as a member of the delegation of the for purchasing philatelic and postal souvenirs as well as People’s Republic of China in meetings and activities selected local and overseas products. of the Universal Postal Union (UPU). Established in 1874 in Berne, Switzerland, the UPU aims to foster the Certification Authority (CA) Service: To enable the sustainable development of quality and efficient universal development of electronic commerce in Hong Kong, postal services in order to facilitate communication Hongkong Post established a public key infrastructure and among the people of the world, and to guarantee the began acting as the first public CA in Hong Kong in free circulation of postal items through an interconnected January 2000. As empowered by the Electronic single postal territory. The Universal Postal Union Transactions Ordinance, the Postmaster General is a Congress is held once every four years to determine recognised CA in Hong Kong. Hongkong Post Certification strategic policy issues and to review existing postal Authority (HKPCA) issues digital certificates, namely working procedures and regulations to ensure that Hongkong Post e-Certs, to individuals and businesses to they continue to meet the needs of the community. facilitate the identity verification of the subscribers over the Hongkong Post attended the 24th Universal Postal Union Internet. The operation and services of HKPCA have been Congress held in Geneva, Switzerland, in July-August outsourced to E-Mice Solutions (HK) Limited since April 1, 2008 as part of the China delegation. Hongkong Post 2007 for 5 years. By the end of March 2010, HKPCA had remains a separate postal administration and effectively issued about 1.63 million digital certificates to businesses, exchanges international mail and has bilateral postal government departments and individuals. agreements with the postal administrations of other countries. Development of Postal Services: Automation of letter Apart from the UPU, Hongkong Post also participates sorting was introduced in July 1990 with the in the meetings and activities of the Asian-Pacific Postal commissioning of the Mechanised Letter Sorting System Union (APPU) as a member of the China delegation. The (MLSS), which was the first in the world using Optical APPU is a regional postal union which deals with postal Character Recognition (OCR) and Video Coding matters in Asia and Oceania. It aims at improving postal technology to sort letters by reading the addresses of the services through understanding and co-operation among letters, without the need of reading post codes or zip the postal administrations in the region. codes. To further enhance operating efficiency, the In November 2007, Hongkong Post was elected as phased installation of a replacement MLSS started in early the Chairman of the Asia Pacific Post Cooperative (APPC) 2008 and the new MLSS has been put into full operation in which was established in 1998 to improve the quality of June 2009. The new MLSS combines and improves the postal services in the Asia-Pacific region; enable member functioning of Optical Character Reader; Video Coding postal organisations to enhance their market share; and Machine and Letter Sorting Machine to streamline and address operational, commercial, technical and economic optimise mail processing flow. issues of postal services in the region. Currently 25 postal Four Culler-Facer-Canceller machines are installed in organisations are members of APPC with a governing the General Post Office and the International Mail Centre. board of seven members. Published by the Information Services Department, Hongkong Post Home Page address: Hong Kong Special Administrative Region Government http://www.hongkongpost.com/ September 2010 GovHK Website: http://www.gov.hk Information contained in this publication may be freely used. No acknowledgement is necessary.
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