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BayCare Health System

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					                                                                                    A Customer Success
                                                                                    from the Experts in
                                                                                    Business-Critical Continuity™




                                         Background
     BayCare                             BayCare Health System operates nine hospitals in the Tampa Bay area.
                                         Like other leading health providers, its doctors and administrators require
   Health System                         access to the latest medical information. An ongoing seven-year project to
                                         convert to electronic medical records, along with industry-wide issues such
                                         as regulatory compliance, patient privacy, digital imaging and growing
                                         clinical reliance on IT, increased BayCare’s demand for computing capacity
                                         and performance.

                                         Case Summary
                                         Location: Tampa, Florida

                                         Products/Services:
                                         •LiebertSeries610500kVAUPSsystems
                                         •LiebertPPCstageonepowerdistributionsystems
                                         •LiebertFDCstagetwopowerdistributionsystems
                                         •LiebertSTS400Ampautomaticstatictransferswitch
BayCare Health System is the largest     •LiebertDSprecisionairconditioningunits
                                         •LiebertSiteScanweb-basedcriticalmonitoringsystem
full-service,community-based
healthcare system in the Tampa Bay       Critical Needs:Designandimplementanewdatacentertoefficiently
area,with17,000teammembers          meet current requirements while scaling to support growth.
and a wide variety of health services.
The organization is a not-for-profit     Results
partnership of three geographically        Increasedavailablespaceandcapacitytohandleexpectedgrowth
defined community health alliances:         of100serversperyear.
MortonPlantMeaseHealthCare,St.       Enhancedsystemavailabilitythroughfullredundancyofpowerand
Joseph’s-Baptist Health Care, and St.        cooling systems and improved monitoring.
Anthony’s Health Care. The alliances
                                           Improvedresourcemanagementandoperatingflexibilitybyenabling
represent a diversified, evolving,          lights-out operation.
integrated delivery system
                                           Reduced energy use through more efficient room arrangement,
incorporating a wide spectrum of
                                           improvedcablemanagementandhot-aisle/cold-aisledesign.
inpatient,ambulatory,practice
management and home care
servicesbasedinthegreater
Tampa Bay Region.
                                                                                                     A Customer Success
                                                                                                     from the Experts in
                                                                                                     Business-Critical Continuity™




The Situation
BayCareHealthSystemwasformedin1997whenits
three hospital groups came together to reduce costs
andsharebestpractices.Itsninehospitalsimproved
efficiencybyconsolidatingandsharingadministrative
departments such as human resources, financial
services, purchasing and information technology.
ThestrategyallowedBayCaretosavemorethan$90
million in its first five years.                             “Our technological advances and overall growth
                                                              were great for all of our people, our patients, our
That same drive for efficiency led to a seven-year plan       hospitals and our business, but it presented some
for transitioning to electronic medical records with          real challenges for our old data center.”
the eventual goal of going completely paperless.
                                                              Doug Lauterbach, director of IS Imaging Services
It also meant changes in patient care and hospital            BayCare Health System

operations, including increased reliance on IT systems
forthingssuchasdigitalimaging,bedtracking,         was shrinking to the point that it was difficult to find
scheduling,pharmacyandlaboratoryoperations,and       roomforthecablesthatcamewitheachnewpiece
food and nutrition management.                             of equipment.
“Our technological advances and overall growth were        “Simplyput,”saysLauterbach,“itwastimeforanew
great for all of our people, our patients, our hospitals   datacenter.”
andourbusiness,”statesDougLauterbach,BayCare’s
directorofISImagingServices,“butitpresentedsome
                                                           The Solution
realchallengesforourolddatacenter.”
                                                           The first step was finding a new location. They quickly
Theexistingdatacenterwas13yearsoldand
                                                           determined existing BayCare facilities were not
wasbeginningtoshowitsage.Locatedina
                                                           well-suited to support the new data center and
21,000-square-foot,single-tenant,two-storyoffice
                                                           ultimately selected a large room with thick, poured
building,the4,700-square-footdatacentersaton
                                                           concrete walls in what originally was designed as a
top of a filled-in swimming pool left over from the
                                                           shopping mall.
building’sdaysasaphysicaltherapycenter.Itwasn’t
usingahot-aisle/cold-aisledesignsocoolingwas        “We wanted a facility with plenty of room to grow,
becominga majorconcern.Thenecessaryadditionof       andwe’resosurewefounditthatwesigneda10-year
more and more servers to accommodate BayCare’s             lease,”Lauterbachsays.“Wealsowantedabuilding
rapid growth further complicated matters, and space        that could withstand a hurricane, and we couldn’t
                                                                                                      A Customer Success
                                                                                                      from the Experts in
                                                                                                      Business-Critical Continuity™




havegottenamorehardenedbuildingifwehadbuilt
itourselves.”

Afteridentifyingthesite,Lauterbachandhisteam
focused their attention on facility design. They
identifiedfourobjectivesforthenewdatacenter:

  S
• calability:InadditiontotheexistingITequipment,
  thenewdatacenterhadtobeabletosupportfuture
  growth,estimatedat100serversannually.
                                                               “We knew early on that we were going to go with
  A
• vailability:Thedatacenterhadtobedesignedto         Liebert precision cooling from Emerson Network
  support24x7availability.                                    Power, and there are advantages to using a single
                                                                vendor for the power and cooling infrastructure.”
  M
• anageability:Improvemanagementbyensuring
  remotevisibilityandcontrolofdatacentersystems.         Doug Lauterbach, director of IS Imaging Services
                                                                BayCare Health System

  E
• fficiency:Implementbestpracticesandnew
  technologies to increase energy efficiency and             visitedtheirfacilitiesandtouredtheirfactories,”
  reduce operating costs.                                    hesays.“WewereveryimpressedwiththeLiebert
Lauterbachsaysthoseobjectivesprovidedthefocus         manufacturing facilities and testing environment.
fortheirconversationswithdifferentvendorsabout        The factory was organized, clean and logical. To us,
equipping the new data center. From the infrastructure       those were indications that Emerson is a disciplined
standpointtheofferingsfromEmersonNetworkPower         organization and their people take pride in what they
were the most comprehensive, which was important             do.Plus,theydemonstratedahighlevelofcustomer
to the BayCare team as they wanted to minimize the           care. They have a strong customer focus and that gave
partners they had to work with on the project.               usconfidencetheycouldmeetallofourneeds.”

“We knew early on that we were going to go with              RepresentativesfromEmersonNetworkPowermet
LiebertprecisioncoolingfromEmersonNetwork              severaltimeswithLauterbachtomapoutanefficient,
Power,andthereareadvantagestousingasingle           flexible,growth-readydatacenterinfrastructure.
vendorforthepowerandcoolinginfrastructure,”           They repeatedly mapped watts per square foot via
Lauterbachsays,addingthatEmersonNetwork                computationalfluiddynamics(CFD),tweakingthe
Power’sappealwentbeyondthecomprehensive                inputseachtimetodeterminethebestpossible
product catalog.                                             placement of precision air conditioners. They settled
                                                             ona24-inchraisedfloorwithmultipleprecisionair
“We quickly narrowed our selection to Emerson and
                                                             conditioningunits,butLauterbachsaystheycontinue
oneothercompany.Weresearchedbothcompanies,
                                                                                                      A Customer Success
                                                                                                      from the Experts in
                                                                                                      Business-Critical Continuity™




torunCFDcalculationseverythreetosixmonths,
incorporating changing data captured from new
thermistors,branchcircuitmonitoringandothertools.

“SeeingEmerson’sCFDdesignaheadoftimewas
important. It made everyone more confident in what
weweredoing,”Lauterbachsays.“ThefirsttimeIsaw
thatCFDmodeling,the‘wow’factorwasthere.It’sa
greattoolfromadesignperspective.”

ThomasGooch,theLiebertRepresentativefrom
ComputerSupportProducts,Inc.,saystheearly
CFDmodelingshowedBayCarearelationshipwith               BayCare used the same discipline to solve its power
Emersongoeswellbeyondproducttechnology.                   needs. It chose multiple 500 kVA Liebert Series 610
                                                               UPS systems because of the reliability, ease of use
“It shifted our role from product provider to really           that comes with the front panel design, and the
workinghand-in-handwiththedesignteam,”Gooch             ability to transfer and manage power as needed.
says. “We all worked together to decide where the
                                                               Doug Lauterbach, director of IS Imaging Services (pictured)
bladeserverswouldgo,wheretheprecisioncooling           BayCare Health System

units would go, where we needed perforated panels,
and other decisions affecting airflow and cooling           Thenewfacilityhasintegratedlights-outcapability,
efficiency. It truly was a team approach, and that          allowing remote control of servers from anywhere
waspossiblebecauseofthemodelingwedidin             in the world. The virtually people-free facility
the beginning.”                                            doesn’t need a command center on the raised
Lauterbachaddsthateverydecisionwasmadewith          floor,conservingvaluablespace.Italsominimizes
growthpotential,bestpracticesandBayCare’sspecific    disruptionscausedbyhumanerror,andallows
objectivesinmind.Theattentiontodetailshowsin       managers to monitor and control the data center
every inch of the new data center.                          environmentremotelyusingtoolssuchastheLiebert
                                                            iCOM environmental control system.
BayCare used the same discipline to solve its power
needs.Itchosemultiple500kVALiebertSeries610        TheLiebertiCOMcontrolsystemprovidesadvanced
UPSsystemsbecauseofthereliability,easeofusethat   diagnostic and maintenance support for data
comeswiththefrontpaneldesign,andtheabilityto      centerequipmentandenablesmultipleunitsto
transfer and manage power as needed.                        communicate and work together as a system to
                                                            precisely control temperature and humidity across
                                                                                                    A Customer Success
                                                                                                    from the Experts in
                                                                                                    Business-Critical Continuity™




a room. The iCOM setup wizard automatically sets
up all the units in a room from a single location so
theefficiencyoftheentirecoolingsystemcanbe
optimized. It can display user menus for active alarms,
eventlog,graphicdata,unitview/statusoverview,
total run hours, various sensors, display setup and
service contacts.

ThedatacenteralsofeaturestheLiebertSiteScan
Webenterprisemonitoring systemintegratedwith
Rackwise—somethingLauterbachinsisteduponin
planning discussions. That made the move to the
new data center and future server additions easier
foreveryoneinvolved.LiebertSiteScanmonitors            “Liebert SiteScan monitoring also provides cost
and controls virtually every piece of critical support        savings through preventive maintenance. We
equipmentinthedatacenter,providingLauterbach           don’t have to wait for it to break before we fix it.”
and his team complete real-time information                   Doug Lauterbach, director of IS Imaging Services
                                                              BayCare Health System
whenever they need it.

“Beingabletomanagethedatacenterremotelyhas
                                                           connectstoafive-footcable,allowingthesensortobe
many advantages for us, not the least of which is
                                                           moved up and down the rack for even more detailed
improvingourabilitytomaintaincontinuityduring
                                                           temperaturereadings.“We’reabletoknowthe
hurricanes,”Lauterbachsays.“Ourpeoplehave
                                                           temperature anywhere on the rack, and that’s where
families,andtheymayneedtobehomewiththem.
                                                           wewantthecooling,”Goochsays.“Withthiskindof
Theymaybetravelinginanotherstate.Theycouldbe
                                                           detailed monitoring, we only use the cooling systems
anywhere. With remote monitoring, as long as they
                                                           when and where they’re needed. That’s a significant
haveanetworkconnection,theystillwillbeableto
                                                           efficiencyimprovementforBayCare.”
monitorthedatacenter.”
                                                           “LiebertSiteScanmonitoringalsoprovidescost
Thatmonitoringrangesfrombranchcircuitsinthe
                                                           savingsthroughpreventivemaintenance,”says
LiebertFDCthatupdateelectricalloaddataevery
                                                           Lauterbach.“Wedon’thavetowaitforittobreak
second to temperature sensors deep in the racks.
                                                           beforewefixit,”hesays.
AccordingtoGooch,allthecabinetshavetemperature
sensorsreportingbacktoLiebertSiteScan.Eachsensor
                                                                                                                                            A Customer Success
                                                                                                                                            from the Experts in
                                                                                                                                            Business-Critical Continuity™




The Result                                                                                   recommendations every step of the way, and they
                                                                                             remain involved and engaged now that we’re up and
BayCare’s new data center went live at the end of
                                                                                             running.Iwouldn’thavewantedtodoitwithoutthem.”
July2007—ontimeandonbudget—andthelast
equipmentmovehappenedinearlyOctober.Thenew                                           FormoreinformationonLieberttechnology,visit
datacentermeetseachofLauterbach’sobjectives                                           www.Liebert.com.
and all of BayCare’s needs as it continues to grow
and service the Tampa Bay region with outstanding
healthcaresupportedbystate-of-the-artITcapabilities.
Lauterbachispleasedwiththenewfacilityandthe
room he suddenly has to expand with his rapidly
growing organization. And he’s not the only one.

“Priortogoinglive,ourCEOtouredthenewfacility,”
Lauterbachsays.“Hehasbeentalkingaboutitever
since, including during senior management meetings.
Heisthrilledwiththenewdatacenterwe’vebuilt.”

LauterbachcreditstheclosepartnershipwithEmerson
formakingwhatcouldhavebeenadauntingmovea
satisfying experience for everyone involved.

“HavingThomas(Gooch)andtheEmersonNetwork
Powerengineersengagedinmakingsurefroma
design perspective that we did what was needed
nowandgoingforwardwasinvaluable,”hesays.
“Theyhavebeenreviewingourplansandmaking




Emerson Network Power.
ThegloballeaderinenablingBusiness-CriticalContinuity™.                                                                   EmersonNetworkPower.com


     ACPower                        EmbeddedComputing                                OutsidePlant                                    Racks&IntegratedCabinets
     Connectivity                     EmbeddedPower                                    PowerSwitching&Control                        Services
     DCPower                        Monitoring                                        PrecisionCooling                                SurgeProtection

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