Server Training Manual

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Server Training Manual Powered By Docstoc
					This is a template that can be customized to provide the employees of a restaurant with
instructions on how to properly serve and wait on customers. This template covers all of
the necessary details for proper service. Server priorities, uniforms, responsibilities,
etiquette, guest complaints, food runners, teamwork, service standards and many more
service related issues are addressed in this template. This template can be used by
small businesses that operate as restaurants and want to provide their employees with
a detailed and organized method of serving customers.
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            Server-Training Manual
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           Restaurant


                       Server Staff Training Manual




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                                                    Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Server Priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Expectations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Uniform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Clocking In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Server Pre-Shift Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Guest Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Alcohol Awareness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Bartender Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Expediter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Food Runners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Guest Time Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Take-Out Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Front of House Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .13
Teamwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
10 Steps of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 15
Service Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Server Post-Shift Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cash Handling and Cash out Procedure . . . . . . . . . . . . . . . . . . . .
				
DOCUMENT INFO
Description: This is a template that can be customized to provide the employees of a restaurant with instructions on how to properly serve and wait on customers. This template covers all of the necessary details for proper service. Server priorities, uniforms, responsibilities, etiquette, guest complaints, food runners, teamwork, service standards and many more service related issues are addressed in this template. This template can be used by small businesses that operate as restaurants and want to provide their employees with a detailed and organized method of serving customers.
This document is also part of a package Food and Beverage Business Templates 8 Documents Included