Having this supplier evaluation guide helps a business create and structure a supplier
base that blends company values and helps with strategic marketing. This report
covers rejection rates, top ten reasons for rejection, on-time delivery, cost of quality, and
corrective action responsiveness. This document in its draft form contains numerous of
the standard clauses commonly used in this type of guide; however, additional language
may be added to allow for customization to ensure the specific language of the
company is addressed. Use this form to help a business create and structure a supplier
base that blends company values and helps with strategic marketing.
ON-GOING SUPPLIER EVALUATION GUIDE
“SETTING SUPPLIER GOALS AND MANAGING EXPECTATIONS”
[Company A] uses information referenced in this document to measure the performance of
suppliers in the areas of quality, delivery, cost, and service. [Company A]’s Quality and Global
Supply Operations departments will provide periodic feedback on how well suppliers are
performing. The rating system is a method for gauging a supplier’s progress toward zero defects
and 100% on-time delivery, and for identifying world class suppliers that [Company A] will
consider for future business and long-term partnerships.
On-going Supplier Evaluation, Analysis, and Feedback
At the end of each month, selected approved suppliers will receive a supplier performance report.
The report will cover rejection rates, top ten reasons for rejection, on-time delivery, cost of
quality, and corrective action responsiveness.
Through this feedback of performance information, the supplier can focus their continuous
improvement efforts on the significant problems identified. As the supplier corrects problems
their processes become more controlled and their operating costs go down because the costs
associated with process variation are eliminated. When processes are in control schedules require
less revision, and delivery dates are met.
Results expected from the Supplier Evaluation Program are:
Reduction in non-value added operations (e.g. inspection, rework, etc.)
Cost reduction through continuous improvements
Mutually good supplier partnerships
Increased customer satisfaction
An on-site quality management system audit of the Supplier’s facilities by [Company A] may be
required as a part of on-going supplier evaluation. The purpose of the on-site audit is to ascertain
whether the supplier has adequate manufacturing capabilities, quality systems, IT systems,
security, safety, etc.
The audit team is comprised of members from various departments within [Company A] based on
the recommendations of the Supplier Evaluation Team. Upon arriving at the supplier the audit
team will conduct an opening conference with the supplier in order to explain why they are there
and the objectives of the visit. After completing a plant tour to acquaint the audit team with the
supplier’s overall operations, team members will proceed to evaluate their respective areas. Upon
completion the audit team will conduct a closing meeting with the supplier. During the closing
meeting the team leader will review the observed strengths and weaknesses of each category. It
may be possible at this time to estimate corrective actions required to correct deficiencies found.
The final report of the audit team will include a:
List of all individuals, and their title, present
List of the areas evaluated
List of any major deficiencies requiring written corrective action
List of any minor deficiencies
Summary of findings and final conclusion
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The [Company A] Supplier Evaluation Team will determine if the findings of the on-site audit
team necessitate a follow-up audit to assure that satisfactory corrective action has been taken to
correct the deficiencies.
Monthly Supplier Performance Report
Zero Defects Measurement
The zero defects measurement is based on the adherence of the product to [Company A]’s
specifications. The zero defects measurement has the highest weight of all the performance
criteria; it comprises 50% of the total rating score. [Company A] has selected a performance
level of <1,000 defective parts per million (PPM) as the acceptable target level for quality.
Cleveland will provide each supplier with rejection rates and the top ten reasons for rejections in
addition to PPM performance information. The PPM calculation is based on the total number of
defective pieces received divided by the total number of received pieces multiplied by one million
The total maximum number of points possible for Zero Defects is 50; the point scale is broken
down in the table below:
Rating Pts PPM Measurement
50 < 1,000 PPM
45 1,001 – 6,200 PPM
40 6,201 – 8,800 PPM
30 8,801 – 12,200 PPM
20 12,201 – 22,700 PPM
15 22,701 – 66,800 PPM
0 > 66,801 PPM
On-time Delivery Measurement
The On-time Delivery Measurement is based on the date of receipt, either at the freight forwarder
for foreign suppliers or at the [Company A] facility for domestic suppliers, compared to the
agreed upon delivery date. This measurement also takes into consideration the quantity received
compared to the purchase order quantity.
The total maximum number of points possible for On-time Delivery is 30; the point scale is
broken down in the table below:
Rating Pts % Rec’d On-time
22.5 99% - 97%
15 96% - 94%
7.5 93% - 91%