INTRODUCTION TO ASSERTIVENESS

Examples of “Ice-Breakers” What follows are ten sets of two slides each. The first of the series is the title of the workshop; the second is the opening exercise. I use introductions as “ice-breakers.” INTRODUCTION TO ASSERTIVENESS Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS Choose a partner Prepare to tell the group  Your partner’s first name  One incident in which your partner was assertive during the last month Introduce each other to the group E.A.P. – A Career? Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS • NAME • ONE REASON WHY YOU ARE TAKING THIS COURSE COMMUNICATING as a MANAGER or SUPERVISOR: Talking with Individuals about Problems Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS Please find a partner Note partner’s • Name • Title • How many people s/he supervises • Strongest communication skill Prepare to introduce partner to the group FEEDBACK/CRITICISM: What’s the Difference Sally B. Philips, EdD, CEAP, Director University of Miami Employee Assistance Program INTRODUCTIONS • First name • UM job • The best feedback you ever received CONFLICT COMMUNICATION SKILLS Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS • You introduce your partner – first name – title – one conflict with another s/he has had or anticipates OR – one other thing s/he would like us to know LISTENING: the Active Ingredient Sally B. Philips, EdD, CEAP Director UM Employee Assistance Program Introductions • You introduce your partner • Tell us –His/her Name –Position/title –One reason s/he is participating in this workshop MANAGING DIFFERENCES Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS • • • • Name Position at the University One thing that makes you unique One thing you have in common with others SAYING “NO” WITHOUT SLAMMING THE DOOR Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS You introduce your partner – first name – title – one time s/he had to say “no” CALMING (. . and COLLEAGUES ?) IRATE CALLERS Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS • You introduce your partner – first name – title – one difficult phone situation s/he handled well TIME MANAGEMENT Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program INTRODUCTIONS • Find out your partner’s – First name – The easiest task to do each day – The most difficult task each day • Introduce your partner to the group

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