Ordering process - Alcatel Lucentbusinessportal by yaofenjin

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									          Ordering Training & Support
                  User Guide




Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 1   Ref. 027026-01
    Contents
Introduction                                                                            p. 5

       I. ACTIS                                                                         p. 7

          1. What is ACTIS?                                                             p. 7
          1.1       Actis: The basics
          1.2       Description of the Quotation tools Section on eBuy                  p.10
          1.3       Quoting/ Configuring                                                p.13

          2. Begin with Actis                                                           p.16
          2.1       Offer Management
          2.2       Define Maintenance and Specification options (SMS, SES)             p.20
          2.3       Customer management                                                 p.21
          2.4       ACTIS Tricks                                                        p.22

          3. Actis/ MAO/ OPS                                                            p.26
          3.1       How MAO Files Work?                                                 p.26
          3.2       Life Cycle of an ACTIS offer                                        p.26
          3.3       How to upload an ACTIS file?                                        p.27

      II. Business Partner Website                                                      p.35

          1. What is the BPWS?                                                          p.35

          2. Ordering rules                                                             p.37
          2.1   OmniPCX Enterprise Communication Server (CS)                            p.37
          2.2   OmniPCX Office/ OCS (Office Communication Solutions)                    p.38
          2.3   Extended Communication Server (ECS)                                     p.39
          2.4   IP Networking / Security (Data products)                                p.39
          2.5   OmniGenesys Contact Center                                              p.39
          2.6   OmniTouch Unified communications/ My Teamwork                           p.40




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 Contents
  III. E-Buy: How to place an Order?                                            p.41

       1. Ordering                                                              p.41
       1.1 What does the Business Partner need to place on order?               p.41
       1.2 eBuy                                                                 p.41
       1.3 Access to the eCommerce                                              p.44

       2. Shopping carts                                                        p.46
       2.1 The Shopping Cart list                                               p.47
       2.2 The Shopping cart creation and validation                            p.52

 IV. How to manage your order?                                                  p.63

       1. iStore                                                                p.63
       2. How to navigate                                                       p.64

   V. eLicensing Management                                                     p.67

       1. How to retrieve software License in eBuy and export MAO file?         p.67

       2. How to retrieve the application software keys?                        p.76
       2.1 My Software Keys                                                     p.76
       2.2 Applications                                                         p.78
       2.2.1  Case #1 OXE Applications                                          p.78
       2.2.1.1    BiCS (Business Integrated Communication Solution)             p.78
       2.2.1.2    OTUC/API                                                      p.80
       2.2.1.3    OTCC Premium Edition                                          p.82
       2.2.1.4    SIP DM licenses                                               p.84
       2.2.2   Case # 2 Blade server with no CPU                                p.85
       2.2.3   Case # 3: My Teamwork keys                                       p.88
       2.2.3.1    My Teamwork license                                           p.88
       2.2.3.2    More about My Teamwork: Ordering process                      p.88

       3. My Registrations                                                      p.93



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 Contents
       4. Re-Hosting                                                        p.94
       4.1 Re-hosting on line                                               p.94
       4.2 The “Re-Hosting Request” forms localization                      p.95

       5. Early Add-on                                                      p.96

       6. System Declaration                                                p.97

       7. E-Licensing account: Buy in Bulk and Buy in Bulk Move             p.98
       7.1 Buy in Bulk contract: How Does it work?                          p.100
       7.1.1       How to order licenses for Bulk                           p.100
       7.1.2       How to transfer Bulk Licenses                            p.103
       7.2 Buy in Bulk Move contract: How does it work?                     p.109
       7.2.1       Principle                                                p.109
       7.2.2       How to Move OmniPCX Enterprise Licenses                  p.110

 VI. My Subscribed Services                                                 p.119

VII. Troubleshooting                                                        p.121

                   1.    Experiencing Temporary Problems                    p.121
                   2.    Main errors                                        p.122
                   3.    Section error message                              p.124
                   4.    SES/SMS Errors                                     p.126

VIII. FAQ – Frequently Asked Questions / Contacts                           p.128

       Glossary                                                             p.129
       Annex                                                                p.131




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INTRODUCTION

This document illustrates the Alcatel-Lucent (AL) ordering process and our policies with regards to
other relevant operational processes.

The objectives of this manual are to:

       explain the way the eCommerce “Product Ordering” section works,
       describe the main functions offered to the user in this section, give examples of how to use
        the eCommerce site.

Flow Overview:




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TOOLS

Tools:

   - Actis access URL: https://www.businesspartner.Alcatel-Lucent.com/, please contact your
Business Partner Contract Manager (BPCM) Tim Ballew, email address: Tim.m.Ballew@Alcatel-
Lucent.com

ACTIS is a stand alone application, should be installed on the user‟s PC (relate to annexe 1: How to
install ACTIS?). No connection is needed with a server to run the program.

For North America download the Actis Standard, the installation is divided in 3 steps:




Each month you will receive an email from our Support Team once you are certified, attached with
this e-mail is the ADMDB file for ACTIS 13.2.1 to install Actis.
If should be any questions or issues regarding the installation of the program, please contact the
Support Hotline: +1-800-995-2696,
email : Esd.Support@Alcatel-Lucent.com

   - eBuy access URL: https://ebuy.businesspartner.Alcatel-Lucent.com , please contact your
Business Partner Contract Manager (BPCM) Tim Ballew , e-mail: Tim.m.Ballew@Alcatel-Lucent.com
and your account manager.

   - Oracle access URL: https://hermes.ind.Alcatel-Lucent.com/ for iStore, please contact
your Account Manager




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ACTIS


        I. ACTIS

             1. What is ACTIS?

ACTIS, Alcatel-Lucent (AL) configuration tool for international sale, is used to provide configuration
and quotation of AL Office, Business & Corporate Communication Solutions, AL Business integrated
Communication Solution (BiCS), AL Office On-Demand Communication (ODC) offers, Security and IP
Networking products (Data).

There are two interfaces of ACTIS:

    ACTIS full interface for large solutions and applications
    ACTIS lite interface for Small and Mid market Solutions (only for ALU OmniPCX Enterprise).

                  1.1 Actis : The basics

Before using ACTIS, it is useful to know how ACTIS works and how to begin with ACTIS.

ACTIS has been designed to user who have to:

             - manage ACTIS
             - complete the orders from ACTIS
             - set configurations and proposal quotations

Version life cycle

There are 3 to 4 Actis major releases per year, corresponding to the releases of Alcatel-Lucent
communication solutions (Omni PCX Enterprise, Omni PCX Office). When a new release comes, the
old one is still available for ordering during 2 months for PBX OXE and 15 days for PBX OXO.
Example of ACTIS availability and version life cycle for one year:




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ACTIS


ACTIS releases are coded like software: 3 digits, plus a build number




             1. Getting Started
   -    Where to find the software quotation tools?
   -    Where to find some documents to start the learning process?
   -    What are the documents to go deeper inside?
   -    at are the ordering rules?


User Profile

ACTIS goes along with different group categories according to the user‟s right category and
profile (see below).




                                                Capability to quote all Alcatel-Lucent Solutions. Full
 Actis full (P)
                                                access to all files and information on the BPWS
 Actis Selection (E2)                           Not relevant anymore
                                                Capability to quote only small systems based on OmniPCX
 Actis for OmniPCX Office (E1)
                                                Office Solution. Access to the required files on BPWS




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ACTIS


BP„s Profile is defined by his Business Partner Contact Manager and define if a contact is
Actis Administrator or not.

Administrator:
   Rights / Role of the
  • BPWS  Download ACTIS, Password,
  • ACTIS management  Full
               • Configuration and quotation of the offers
               • Complete orders

     Management of the Database( admdb.mdb)
    The Catalogues, WPL & NET prices compressed in a file called “admdb.mdb” is sent monthly by
    Esd.Support@Alcatel-Lucent.com along with the Actis password. It will be downloaded
    automatically when the BP will install the Actis program.

                       •     Catalogue
                       •     Price list
                       •     Defining the limit for the different user categories
                       •     Creation or importing the catalog of articles
                       •     Define the options of maintenance and specialization
                       •     Customization of Interface
                       •     Discount profiles
                       •     Introducing the price for the local articles

Example of the e-mail: Esd.Support@Alcatel-Lucent.com

Your ACTIS Password for the month of May is WDH

Note : Alcatel-Lucent is pleased to announce the release of ACTIS Version 13.3.0 for
North America

Attached is also the New Actis 13.3.0 Release Notes (Release_note_Actis13.3.0_admin
Ed01_en_NorAM) also posted on the Alcatel-Lucent Business Partner Website:

www.businesspartner.Alcatel-Lucent.com

Menu "Pricing and Ordering", section "quotation tool"

Attached with this e-mail is the GROUP 1 ADMDB file for ACTIS 13.3.0
Please make a full backup of your ACTIS directory before installing the update.
Please download this file to your ACTIS\Database folder after your installation of the new ACTIS.
All current, unbooked offers will have to be updated once ACTIS 13.3.0 is installed.
The last order date for offers using ACTIS 13.2.1 is set for May 29, 2009.

In addition, a new interface has been added in ACTIS for configuring the IP Networking products. A stand-
alone version of the IP Networking tool is also now available for downloading.

Regards
Alcatel-Lucent Enterprise Product Group




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ACTIS


                  Order Processing                                     Pre-Sales                          Sales
                                                             ACTIS management is            ACTIS management is allowed
            ACTIS Management similar to
                                                             allowed by the Administrator   by the Administrator
            Admin except for user profiles
                                                             regarding the                  regarding the
            and price management
                                                             Catalogue/Price and            Catalogue/Price and discount
                                                             discount profile               profile
Rights




            Configuration and quotation                      Configuration and quotation    Configuration and quotation
            of the offers                                    of the offers                  of the offers
                                                                                            By default NO PASSWORD
            Complete orders                                                                 requested for ACTIS but it can
                                                                                            be managed by the
                                                                                            Administrator

Then depending on the accreditation level, the partner is able to sale a range of solutions:

-   OmniPCX 4400
-   Business Communication Solution
-   Corporate Communication Solution
-   IP Networking

 Accordingly, the Actis administrator level gives the capability to quote and configure those
solutions, and to access to the related information and files on the BPWS.

                       1.2 Description of the Quotation tools Section on eBuy

          To go to the quotation Tools




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ACTIS

   To install actis and get more information on Actis Tools




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ACTIS

     This page provides you with information on your quotation tool's latest improvements:

  - New version availability date
  - Content update: new ACTIS release dates and functions, guide and FAQ




                                          This section is
                                          related to FAQ/
                                          Anomalies




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ACTIS

                  1.3 Quoting/ Configuring
    Prefix Attribution

In case of a new installation, you will need to input the prefix
- UP: Identification of the Market
- DU: Distributor Prefix
- and PC: User Prefix
Those prefix are provided by the support Alcatel-Lucent Esd.Support@Alcatel-Lucent.com by
e-mail




Thus all the offers which you will create will start with the reference of type UPDUPC: (e.g. Ref. =
ABAAIH00101A)
Note: UP is recognized by the system when downloading the actis.
For more information, please refer to the document “Actis Standard Installation Procedure”
reference 027026-02.




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ACTIS

    Configuration number creation rule:


Initial offer ABAAIH00101A start with the reference of type UPDUPC
001= Actis
01 = add-on number
A = variant
ACTIS tool provide to the BP the option to create an offer with a lot of variant (by using
the« copy » icon)




This enables the option to create for his customer several quote, with the same add-on number.
However, only 1 can be ordered.
For instance:
   • FRMMMH00101A
   • FRMMMH00101B
   • FRMMMH00101C
If one of these numbers e.g. FRMMMH00101A has already generated an order, it will not be possible
to place a new order with the same add-on number FRMMMH00101B, _1C or _1D.


    - Run Actis and create an offer in offer management.
    - Click on following buttons “configure” “item list” button to display the list of hardware,
software and services that will be ordered.
    - The configuration calculation result activates the quotation button to estimate the order cost
with discount or margin (optional).
    - Saving the changes will modify the offer‟s status into “Ready for supply chain”; the BP can
export and transfer the offer to eBuy order server (BPWS).



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ACTIS


Note: Any question or problem with installation & quotation? Please contact the New Technical
Sales Support Hotline. He will provide our business partners with 7x24 access to answer basic
questions regarding system configuration, solution sizing, quotation tools and virtually any other
technical sales or solution design issue that may come up. This new support option is available
through our existing business partner support hotline and welcome center at 877-729-7299,
option 4.
These calls will be routed to the global Alcatel-Lucent Business Partner Welcome Center to have a
case opened and tracking number assigned. Basic pre-sales, product or quotation tool questions
will be handled directly by the global team for the fastest resolution.

Advanced pre-sales, product, solution or quotation tool questions or those questions which are very
deal specific will be assigned to the North American team for resolution.
The North American development and mentoring team is made up of a combination of Pre-Sales
engineers and technical trainers who will handle the more advanced product, solution or ACTIS
questions and will use those incoming questions as a chance to mentor the partner sales or pre-
sales person on the topic in question.

     ACTIS Directory after installation




z




                                                            Never Move or Rename the ACTIS
                                                            directory by “Windows” explorer




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ACTIS

           2. Begin with Actis

                2.1 Offer Management

   Definition of the main offers status

       During entry of the offer:
            - Initial:       New offer - Offer created but no needs entered yet
            - Configurable: New offer/Add-on – Needs being entered, confirmed
                             (OK) but not configured
            - Configured: New offer/Add-on – Needs entered, confirmed (OK)
                             and configured (Configure button)
       During the order process:
            - Ready for Supply Chain: Offer configured and saved (Save button). This status
      allows order export.
            - Locks: Offer is being ordered (Order export menu). This status is relevant only for
      OmniPCX Enterprise and 4400. In other cases, the status changes directly to “Finished”.
      Actis locks the offer until the order files software key.
            - Finished: Offer ordered. The key unlocking the order is recognized.

       Offer colour codification:
              - Black: offer in the process of being configured (Status: Initial, Configured,
              Configurable, and Ready for Supply Chain)
              - Grey: offer finished (Status: Finished)
              - Blue: offer locked (Status: Locked)
              - With yellow background: offer with a phase-in/phase-out simulation or add-on
              simulation




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ACTIS


             Creating and/or importing the Profiles

Use the flexfield to minimize or maximize the lines item



                                                                                      2 lines of
                                                                                        icons
                 2.1 The different steps to build an offer




                                                           In the bottom same icons




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ACTIS


                            Profiles management

Go to Management in the toolbar and click on Profile.
    Definition of Profiles “Discount” / “Margin”, in practice:
    the “Discount" profiles must be applied to WPL prices
    the “Margin" profiles must be applied to net prices




                                                                                        Select the type
                                                                                        of product

                                                                                        Choose the profile
                                                                                        type: Discount or
                                                                                        Margin
                                                                  Default Profile
                                                                                        Enter maximum
                                                                                        total percentage
                                                                                        authorized


                                                                                        Allows
                                                                                        automatic
                                                                                        calculation of
                                                                                        the margin in
                                                                                        the quotation




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ACTIS

                 Multiple import

Go to Management in the toolbar and click on Catalogue Management.
    It allows you to import several Catalogues or Prices files at the same time:




             - Multiple imports are useful when you need to import several prices files in ACTIS
             - And also when you need to re-import catalogues in ACTIS.
             - There is no need to cancel them before.

Reminder: .ctl file (catalogue) will cancel the price file associated to the markets.




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ACTIS

                  2.2 Define Maintenance and Specification options (SMS, SES)

 BP‟s Administrator must know if his company has already subscribed to the ABPP (Alcatel-Lucent
Business Partner Program) contract and his certification status.

    Go to Management in the toolbar, click on Business Partner




                                                                 Software Support Services (ABPP contract)
                                                                 Box not checked off By default = No contract
                                                                subscribed
                                                                 Box checked off ABPP contract subscribed =
                                                                Maintenance Licence




                                                         ABPP Contract: box
                                                         checked off you have the
                                                         specialisation
                                                         Modify the options
                                                         following your certification


Note: Maintenance and Specialization options must be defined before starting ACTIS. As eBuy
checks this information when the BP places an order




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ACTIS


                  2.3 Customer management

Due to Export Control regulations, the End user information is mandatory and should be specified
by the BP in our database.
This section enables you to create and save all your End user details for next add-on.

Warning: In ACTIS if your configuration contains SMS fees, export order will be blocked if the end
user form is not filled in (e.g. section 3.3 - End-customer information).

    Go to Management in the toolbar, click on Customers, then Edit and Add




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ACTIS

                 2.4 ACTIS Tricks

                Offer Template (same market)

This allows creating a new offer with the same functional requirement:
- Select the offer you want to use as a model
- Via Calculations menu or right click
- Offer template  Define as template
- Create a new offer
- Via Calculations menu or right click
- Offer template  Apply template




                Import offer by drag and drop




                                                                 Import by drag and drop for .oxo
                                                                 and ACTIS – file .zips only




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ACTIS

               Offer management: Import, Add-on & Migration




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ACTIS


               Search an offer in your ACTIS

           - use the Filter                 for the quick search
           - This button is used to filter the list of offers according to a large number of criteria
           (Offer, Customer, Release, Hardware/ CPU keys, Offer status, and creation and
           modification date).




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ACTIS


                Sort by column




                It is also allowed to change the order of the columns

Just drag, slide and drop the column as needed




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ACTIS: ACTIS/ MAO/ OPS

             3. ACTIS/MAO/OPS

                  3.1 How MAO Files Work?

MAO (OPS) files is originated in ACTIS; the Alcatel-Lucent Configuration tool used for OmniPCX
4400, OmniPCX Enterprise and OmniPCX Office.
Each MAO file has a status, which indicates its relative position in the order processing system,
whether it is configurable, ready for order, booked, etc. Only booked offer files can be loaded on
an OmniPCX system.
When the configuration is created, locked, and uploaded into eBuy, the order is processed on SAP
servers(located at our Headquarters) and 1 to 3 SWK files are created based on applications
ordered for the PCX (System, 4760 and OTUC). The SWK file is loaded then into ACTIS tool by an
Order Processing user (at BP location) and an MAO file can be then exported.

                  3.2 Life Cycle of an ACTIS offer


                           OFFICE                                       ENTERPRISE
       Initial                                                      Initial
       Configured                                                   Configured
       Ready for Supply chain                                       Ready for Supply chain




                       .xpo2                                           .SAP

       Finished                                                     Locked
                                                                     Read order server results
                                                                      (offer.swk)
                                                                     Finished




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ACTIS: How to upload an Actis file?

                 3.3 How to upload an ACTIS file?

      Save the actis zip file on drive C:\\
      Open Actis according to your user profile e.g.
                                                                 Type your password according to your user
                                                                 profile.
                                                                 Reminder: The salesman does not have a
                                                                 password except if defined by his
                                                                 administrator




      Import

  - Click on File then “Import”




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ACTIS: How to upload an Actis file?

  - Go to drive C:\\ and find the Actis zip file and click on Open




  - The actis file will import into your ACTIS screen




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ACTIS: How to upload an Actis file?

      Configure

  - click on Configure, you will see a new window pop up which is only a Warning then click on
  √OK




      Quotation

  -    Click on Quotation it allows you to view the components of the Actis file




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ACTIS: How to upload an Actis file?

  - And √ Validate




  - Click on the          excel symbol to bring up the .xls of the Actis file




  - Once you have determined the Actis file folder to save in, Click √OK




  - To view, save and print this document, click on              Display




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ACTIS: How to upload an Actis file?

   - Once opened, save to C:\\ drive the .xls file you created to print or review the configuration




Note: the price and discount are for the sole training purposes, no contractual obligations

   - Then         Close




   - And         Save




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ACTIS: How to upload an Actis file?

       The .SAP file

   - To create the .sap file to upload into eBuy, click on “File” and “Export”, then “Order”




    - Save this file in the Actis folder with the other files on drive C:\\ and double click on the
folder to save the .sap file




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ACTIS: How to upload an Actis file?

   - And click on √OK




   -    The .SAP file has been generated




       End-customer information

   - If you receive the Error below, it means that the person who created the Actis file did not
complete the mandatory information to go forward with the order.




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ACTIS: How to upload an Actis file?

   - To correct it, click on OK and enter the information in all the mandatory fields*, you cannot
continue with the order until this is completed and accepted. This operation cannot be bypassed.




   - Once the Order file (.sap) has been created and saved, the offer in Actis turns blue as in the
   screen shot.




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BUSINESS PARTNER WEBSITE

       II. Business Partner Website
ALU Business Partner Website (BPWS) is the website to manage all the operational process.
             1. What is the BPWS?

It gives access to a full range of real time information and services including marketing
documentation, technical support, web hotline, communication, e-licensing, logistics and market
activities. In addition to those subjects, the Business Partner site also contains eCommerce
capabilities, allowing the Business Partner to browse Alcatel-Lucent product catalog, to configure a
complete solution, to create a shopping cart, to order online …

The “pricing and ordering” button (in the Business Partner Home Page) refers to the eCommerce
capabilities - eBuy.

The main advantages of using eBuy for the BP are:

   -    Import facility for Actis outputs
   -    Simple and fast order entry
   -    Download and Upload files
   -    Retrieve licenses
   -    Track serial number and service contract

The current release of eCommerce capabilities is dedicated to the Enterprise and Office product
ranges, but is intended to address in the longer term other Alcatel-Lucent systems and products.




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BUSINESS PARTNER WEBSITE: Ordering Rules


This manual is focused on the eCommerce section assisting Alcatel-Lucent Business Partners
become familiar with the tool.




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BUSINESS PARTNER WEBSITE: Ordering Rules

            2. Ordering rules

Alcatel-Lucent‟s eBuy online ordering service (via BPWS) allows Business Partners (BP) to place
orders for products and services.

The products are:

   -   OmniPCX Enterprise (OXE)
   -   OmniPCX Office / ECS(OXO)
   -   IP Networking / Security (DATA)
   -   OminGenesys Contact Center
   -   OmniTouch Unified Communications (OTUC)
   -   Vital Suite/QIP products

                 2.1 OmniPCX Enterprise Communication Server (CS)

The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution
based on a pure software communications server platform that provides multimedia call
processing.

The types of order are:

   -   Initial sale: An order containing one / several configured systems with or without non-
       configured hardware (such as boards).
   -   Add on: An order containing software and / or non-configured hardware.
   -   Stock order: An order containing non-configured hardware only.
   -   Bulk order: An order containing licenses only for virtual stock

Upload the ".sap" and/or “.xpo2” or “.xpo” files generated by Actis to BPWS to create
automatically a new shopping cart for configured hardware and add non-configured items
to the shopping cart.
Using the “Upload” section is more rapid and easy.




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BUSINESS PARTNER WEBSITE: Ordering Rules


Entry rules when the BP export a file generated in ACTIS

                       Definition of types                         Export .sap      Enter items directly
                  of order that can be entered                        file                in eBuy
                    A configured system = a package*                    Yes                  Yes

                    A configured system + non-configured
                    hardware = a package* + non-configured              Yes
                                                                                             Yes
                    hardware (such as boards etc.)

First sale          Several systems configured identically =
                                                                        No                   Yes
                    several identical packages*

                    Several systems configured identically +
                     non-configured hardware = several identical
                                                                        No                   Yes
                    packages* + non-configured hardware (such as
                    boards etc.)

                    An order containing: Software only                  Yes                  Yes

                    An order containing: Software + non-
Add-on                                                                  Yes                  Yes
                    configured hardware

                    An order containing: Non-configured
                                                                        Yes                  Yes
                    hardware only
Stock order         An order containing: Non-configured                             Yes In other services &
                                                                   Not applicable
                    hardware only                                                        items section
* Package = rack + boards + software

                  2.2 OmniPCX Office/ OCS (Office Communication Solutions)

OCS (Office Communication Solutions) – Global Offer is a comprehensive end-to-end solution for
SME with advanced business communication, collaboration and mobility, including network and
Wlan infrastructure for voice and data.

The types of order are:

    -    Initial sale: with or without Alcatel-Lucent integration service or orders on stock mode, with
         or without Actis files
    -    Add-on order
    -    XML web services order
    -    My teamwork office edition order
    -    Order with several identical configurations
    -    Upgrade
    -    ECS

        Initial Sale

For initial sale, BP can order software / hardware pack with Alcatel-Lucent integration service or
without that service.
Note: With Integration Service (CPU provided and integrated by Alcatel-Lucent)


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BUSINESS PARTNER WEBSITE: Ordering Rules

       Stock Mode Order

    - Build-up of the stock by direct entry via e-Buy.
    - Customer order generation via Actis Quotation tool: Create « Initial Sales Order » and
transmit Actis Export (.zip file) to the buyer who will finalize the offer by using the « stock mode »
function in Actis.
    - Process an order on BPWS Alcatel-Lucent by exporting the .ali file via e-Buy

                  2.3 Extended Communication Server (ECS)

To order ECS, BP should add additional configured section with configuration type « First Sale
configuration » and the product line « IT solution » and create a cart out of Actis selecting ECS.
The ECS software key can be downloaded in the e-Licensing services section > My ECS keys.

                  2.4 IP Networking / Security (Data products)

To order IP networking / security products, in the new section, choose “Other services & Items
section”. Then follow the standard process. Same process as an order containing only terminals

                  2.5 OmniGenesys Contact Center

The OmniGenesys Contact Center product line corresponds to the Genesys solution when sold on
the Alcatel-Lucent OmniPCX PABXs.

 GVAR (Genesys Value Added Reseller)
To resell Genesys, Alcatel-Lucent channel must sign a “G-VAR” contract with Alcatel-Lucent
Entreprise and needs to follow Genesys training (Genesys University).

 Quote
OmniGenesys Quote allows BPs to configure and quote the OmniGenesys‟s offer including Genesys
Express and Genesys Suite:
       - Current OmniGenesys Quote tool
       - Includes standard Genesys price list, plus
       - Alcatel-Lucent Lucent software components: RSI Server & RSI per seat license (Inbound,
       Outbound)

 BP send the order directly to the account manager by mail
To obtain the OmniGenesys soft keys, BPs need to send the key request form and submit it by
email.

Note:
- Genesys software maintenance starts with License purchase.
- NEVER request CD delivery – always FTP delivery for software




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BUSINESS PARTNER WEBSITE: Ordering Rules


                  2.6 OmniTouch Unified communications/ My Teamwork

There are two versions of my teamwork existing with different quotation and ordering rules:

 Enterprise Edition

         - Quotation through Actis.
         - Seamless import / export between Actis and eBuy.

 Corporate Edition

        - Quotation through an XL tool (available on BPWS).
        - Ordering in direct keying into “other items” section of a shopping cart.

 Ordering

        -   Make quotation using quote tool.
        -   Get virtual CPU ID from ALE support center.
        -   Place the order through direct keying on eBuy.
        -   Software DVD will be delivered to get the license file.




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E-BUY: Ordering

       III. E-Buy: How to place an Order?

             1. Ordering

                  1.1 What does the Business Partner need to place on order?

   -    Valid Purchase Order (PO) number or Contract Number for Services
   -    Customer Request Date (CRD)
   -    Billing address
   -    Final Ship to Location and Contact information (     No PO BOX)
   -    Valid Part Numbers
   -    Correct Quantity of parts needed
   -    Correct Pricing (USD)
   -    Actis File that matches the PO (Voice Product) for configured items

                  1.2 eBuy

- Open the eCommerce tool at the URL: https://ebuy.businesspartner.Alcatel-Lucent.com
- input your Username and Password given upon request by your BPCM (Business Partner Contract
Manager)




Note: If you forget your password click on



   -    And follow the instructions as mentioned on the screen shots:




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E-BUY: Ordering


  - eMail received in few minutes with the new password from: Ebusiness.End@Alcatel-Lucent.fr




  - Then changed your password




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E-BUY: Ordering


    User Profile: BPWS Commercial Access Level

From the Home page, the user can access his profile to modify his working preferences.
The BPWS Commercial Access Level information gives the level of access to the eCommerce portal
section (eBuy section).

   -   Salesman
   -   Sales supervisor
   -   Sales Manager
   -   Purchaser
   -   Purchaser without finance




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E-BUY: Ordering

The user can browse the Alcatel-Lucent PCX catalog and from here send chosen articles to
a Shopping Cart. Once the Shopping Cart is created, it can be modified and stored. A
Shopping Cart can be created as a template for recurring orders and orders can also be
placed from the Shopping Cart.

                 1.3 Access to the eCommerce

   - Click on “ONLINE SERVICES” menu then on “eBuy”




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E-BUY: Ordering

    - ACTIS update, it enables the BP to download the Nets price list depending on the product line
    - HWK Files to retrieve a PBX 4400, be aware that for the system only a HWK file is generated
(no .swk file available and the HWK file is not part of the e-licensing section).




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E-BUY: Shopping Cart


When a shopping cart has generated an order, its delivery can be traced on the web site.
However before ordering the lead time document provides a first estimation of the delivery date.




                                                                  E.g. Section 2.1:




                  2. Shopping carts

This part deals with the rules for using “Shopping Carts” and placing an Order.
The “Shopping Cart” is a temporary tool used for preparing an order.
Any user can create several “Shopping Carts” but they can be only opened one by one.
The Shopping Cart is mandatory for order preparation. It may be modified or deleted as many times
as required before being validated and/or ordered. When a “Shopping Cart” has been ordered, it
disappears from the Shopping Cart list as it has been transformed into an order (and thus can be
accessed in “Manage Orders after one business day “).
Un-ordered “Shopping Carts” may be stored for a maximum of 20 days after the last modification.




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E-BUY: Shopping Cart


                  2.1 The Shopping Cart list

The Shopping Carts button gives the user access to the shopping carts list, with relevant details:
Shopping Cart reference, description, market, applicant, and the client‟s contact and company…

There are three kinds of Shopping Carts:

       - Ordered US reseller Shopping cart list: List of saved Shopping Carts.
       - Shopping Carts Templates: List of predefined Shopping Carts to be used as templates (for
unconfigured OmniPCX articles only).
       - Rejected Shopping Carts: List of Shopping Carts for which the order validation has failed.

From this page, the user will have access to the three kinds of Shopping Carts.
The user may delete any Shopping Cart from the Shopping Carts List or The Templates list by
clicking on “Remove” in the left column.

In the Templates list, the link “Copy” will create a new Shopping Cart based on the selected
template. The user will be allowed to modify this new Shopping Cart before processing the order.
By clicking on a “Shopping Cart Reference Nb” or a “Template reference Nb”, the user will get the
detail of the selected Shopping Cart.




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E-BUY: Shopping Cart


     The Detailed Shopping Cart Screen is split into three parts:

    - Header




    Fields description

SC Reference         Shopping Cart reference, system automatically generated.
Key Account          Pick list of your company‟s key accounts
                     This field can be completed with any specification or comment,
Description          related to this Shopping Cart and the associated commercial
                     offer – recommended Actis file number and End User Name
End User Information Mandatory field containing all End User/Project information3
Market               Selected market in the user profile as Current Market.
                     To be ticked if the Shopping Cart is to be registered as a
Template
                     Shopping Cart Template1
                     Shopping Cart creation date, including the name of the user
Created
                     (system automatically created).
Check Options        Check report with errors only
                     Shopping Cart last modification date, including the name of the
Modified
                     user (system automatically created).
                     Sold to party number, code to be chosen from listed applicants
Applicant
                     (if applicable)2.
1
  A shopping cart template is a “pre-filled entity” which content is made of most frequently ordered items. A shopping cart template is
   used to create a shopping cart which will be pre-filled by these items without having to enter them again.
2
  The applicant is the company to which the order (or shopping cart resulting order) will be sold. The applicant list depends on the
   user's company.
3
  See hereafter




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E-BUY: Shopping Cart


    The End User Field

This is a mandatory field that needs to be populated with End User information. This information
can be entered manually by the Business Partner or uploaded from the Actis file.

There is a function in Actis which also demands this information from the Business Partner. If the
information is not provided, you cannot progress to purchase the shopping cart.




Fields description

Key Account List                   List of your key accounts or projects
Name/Address/Phone                 Mandatory fields
Activity sector                    Type of Business
Company size                       Mandatory Field
Contact information                Mandatory Field




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 49                  Ref. 027026-01
E-BUY: Shopping Cart

  -   Shopping Cart content




  Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 50   Ref. 027026-01
E-BUY: Shopping Cart

- Functional description
The content of the current Shopping Cart can be modified by entering a new quantity in the field
“Qty”; the modifications are saved by clicking on

- Fields description

Reference                      Item commercial reference
Description                    Commercial designation corresponding to the item
Unit Price                     Catalog unit price
Qty                            Quantity of the reference to be ordered
Row total                      Total price of the row (Catalog unit price*Quantity)
Currency                       Currency used for the catalog unit price (fixed, depending on market)
                               Indicates the delivery service level (High speed, normal ...)
Infos
                               indicates High Speed service available for this item.

   - Footer

- Fields description

The footer shows the total catalog price corresponding to the items included in the Shopping Cart
and the relevant currency.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 51                          Ref. 027026-01
E-BUY: Shopping Cart

                2.2 The Shopping cart creation and validation

                    Quick glance at the process




  Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 52   Ref. 027026-01
E-BUY: Shopping Cart




  Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 53   Ref. 027026-01
E-BUY: Ordering Type Rules


                      Ordering rules

* Package = rack + boards + software

                                                                  Enter a            Enter         Enter
                 Definition of types
                                                                configured        additional   non-configured
            of order that can be entered
                                                                  system        software items     items

         A configured system = a package*                           Yes              Yes         Not applicable
         A configured system + non-configured
         hardware = a package* + non-configured                     Yes              Yes              Yes
         hardware (such as boards etc.)
First    Several systems configured identically =
sale                                                                Yes              Yes         Not applicable
         several identical packages*
         Several systems configured identically +
          non-configured hardware = several identical
                                                                    Yes              Yes              Yes
         packages* + non-configured hardware (such as
         boards etc.)
         An order containing: Software only                    Not applicable        Yes         Not applicable

Add-     An order containing: Software + non-
                                                               Not applicable        Yes              Yes
on       configured hardware

         An order containing: Non-configured
                                                               Not applicable        No               Yes
         hardware only

Stock
      An order containing: Non-configured
order hardware only                                            Not applicable        No               Yes




                            MAO file content by product line



              OFFICE                                    ENTERPRISE                          4400
ACTIS_file.zip                                ACTIS_file.zip                    ACTIS_file.zip

                                                          On site
.oxo                                          Hardware.mao                      Hardware.mao
                                              Ref_offer.hw                      Software.mao
                                              Ref_offer.swk                     Ref_offer.hw
                                              Ref_offer.zip                     Ref_offer.hwk
                                                                                Ref_offer.zip




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1     Page 54                             Ref. 027026-01
E-BUY: Ordering Flowchart


                      Ordering flowchart




  Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 55   Ref. 027026-01
E-BUY: Ordering Direct Keying


                      Direct keying in eBuy

    - First, click on “Create New Shopping Cart” then a pop up “New Section Type Selection” opens
up automatically, and select the appropriate section:

        -   Case   1: “Configure Section”
        -   Case   2:“Other service and Item”
        -   Case   3: Upload section
        -   Case   4: XPO2 Uploaded Section

    Case 1: “Configure Section” is available for all product type available on the Alcatel-Lucent
catalog and enables the BP to place an order depending on the product line.
The First sale in direct keying is available only for OXO, for OXE except “Stock mode” the use of
the Actis file is mandatory. The Add-on is possible for both OXO and OXE products, if it is not an
upgrade.




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E-BUY: Ordering


      Case 2:“Other service and Item”, click on “Create Section”, this section is for ordering IP
       Networking/ Security (Data products) or non configured item




The BP has the possibility to key directly the reference or look for the reference on this shortcut
“Pick reference from Catalogue”

                      Upload an export order Actis file

      Case 3: Upload section, it is use to upload an export order ACTIS file
      Case 4: XPO2 Uploaded Section, the XPO2 file is generated by the program
ACTIS for OXO configuration, ECS file and DATA file.

   - Then validate the Shopping cart:

This capability is intended only for the distributors who use the offline configuration Actis.
The user can upload the Actis files in order to create a Shopping cart from a configuration he
previously achieved in Actis, and then order it.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 57                   Ref. 027026-01
E-BUY: How to upload an Actis file?

                        How to proceed ?

   - Click on “Upload”




   - Once “Upload” is clicked, a screen comes up to browse for the .sap file, use the applicant
number provided by our Customer Relationship Database department.
Note: if an error occur during the upload (market unknown, applicant incorrect, file corrupted…)
the user is redirected to a specific error page and invited to contact the Web support team if
necessary.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 58                Ref. 027026-01
E-BUY: How to upload an Actis file?


  - Click on “Browse” and then double click on the Actis folder on C:\\ drive




  - select and double click on the .sap file




  - Then click on Upload,




   Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 59                  Ref. 027026-01
E-BUY: How to upload an Actis file?

   - The shopping cart is now displayed SC Reference # CPUId and ACTIS Nb




Note: Software and Configured parts are not removable, only Hardware items such as phones can
be removed.

   - To proceed, click on the “Remove” button to the left of the part number to take the part off
the order.




Note: the price and discount are for the sole training purposes, no contractual obligations




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 60                 Ref. 027026-01
E-BUY: How to upload an Actis file?


   - Click OK when the window pops up confirming the deletion of the part.




   - Once order is confirmed to be correct, click on “Order Shopping Cart” at the bottom of the
order.




  - In the next screen, input “Your PO” number
  - Input the “Requested Delivery Date” as per the customer order. Note the date format is
MM/DD/YYYY
  - “Ship to Party”, create and select the address which is the one used for shipping and delivery.
  - Click on “Refresh prices and dates”
  - Input the Customer‟s PO number in the “Ship-to Purchase order number” field.

Note: please enter the information in all the mandatory fields*




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 61                   Ref. 027026-01
E-BUY: How to upload an Actis file?

   - Click on “Buy”




   - And click “OK” in the two confirming windows.




   - Then close the document




    - An email:     email@dit.sxb.bsf.Alcatel-Lucent.fr will be sent with order acceptance and
assigned SAP order number e.g. 2079544
Note: use this reference in correspondence with Alcatel-Lucent account manager.




   Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 62                Ref. 027026-01
iStore: How to manage your order?


      IV. How to manage your order?

             1. iStore

Once an order is uploaded on eBuy, the BP will receive an email confirming the Alcatel-Lucent PO
reference number. He will receive Oracle alert by email that tell him what was booked, the
schedule date and shipping information. He can also track the status of orders on-line via iStore
tool.

Below an example of the email sent by our tool oracle:

From: Oracle Alert <applmgr@ind.Alcatel-Lucent.com
Sent: 05/29/2009 03:00 AM
To: business partner‟s email address
CC: account manager‟s name and BP‟s ordering team
Subject: Product Shipment for P.O.# S0163056

Alcatel-Lucent USA Inc. is pleased to notify you, business partner‟s name, of the following shipment on 28-
MAY-09 to the address listed below.

XXXXXXXXX
XXXXXXXXX
XXXXXXXXX FL 34695
United States
MARYANN KYNE

Should you have any questions regarding this shipment please contact your account manager by e-mail at
firstname.lastname@Alcatel-Lucent.com or by phone at 818-878-XXXX.

Purchase Order Number: S0163XXX
Alcatel-Lucent Sales Order No.: 1509XXX




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 63                            Ref. 027026-01
iStore: How to navigate

             2. How to navigate

Please utilize the Alcatel-Lucent's Web Customer application for online Shipment Tracking of your
order.




To obtain access to iStore, please ask an access to your account manager and provide him/ her for
your email address. You will get a user name and temporary pass word. Them, click on this link and
register: https://hermes.ind.Alcatel-Lucent.com/.

The BP will be able to:

   - View orders




   - Collect serial number information for shipped orders by clicking on this icon




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 64                      Ref. 027026-01
iStore: How to navigate

   - Track order




- Shipment information by clicking on this icon




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 65   Ref. 027026-01
iStore: How to navigate


   - Review schedule ship dates for pending orders

   - View invoices




   - Payment




 Notice: Due to security reasons accounts are inactivated after 30 days of inactivity. Please send e-
mail to web.customers@ind.Alcatel-Lucent.com if you have not used your account in 30 days and
need to have your account re-activated.

Note: For assistance or more information, please contact your account manager.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 66                     Ref. 027026-01
eLicensing Management: How to retrieve software License in eBuy

       V. eLicensing Management

With the development of the software key on the Central Processing Unit of the OmniPCX, Alcatel-
Lucent tracks licensing on the PBX Systems Worldwide through a centrally managed database.
This section will review the operational aspects of the software key, which is the licensing
mechanism for each CPU on an OmniPCX System.

             1. How to retrieve software License in eBuy and export MAO file?

When the order is validate by Alcatel-Lucent, on eBuy portal page on the BPWS:
https://ebuy.businesspartner.Alcatel-Lucent.com, retrieve the new software keys.

  For the 1st sale offer order, the software is available 1 week before the PBX is delivered and for
an add-on, 5 minutes after the order validation.

This is the Software key retrieve process within the framework of an initial or add-on order.

   - Open eBuy
   - Click on “e-Licensing Services”




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eLicensing Management: How to retrieve software License in eBuy

    - If the order is an add-on and was just entered into eBuy, click on the tab labeled “Advanced
search”, input the “Alcatel-Lucent PO*” or in the field “ACTIS Number*” input the actis file number
and exclude the last two characters and replace with “*”. This will bring up all licenses for this
actis string and hit Enter




Note: If the order is a first order or an order that was done previously, the files will not be in the
“Last Keys” tab as it only shows the most recent five orders

   - In the field “ACTIS FILE NUMBER” input the actis file number and exclude the last two
characters and replace with “*”. This will bring up all licenses for this actis string.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 68                     Ref. 027026-01
eLicensing Management: How to retrieve software License in eBuy

   - Click on the license string located in the “System ID” column but be sure the marker in “Last
Keys” column is “Yes”.




   - It will open a new window, click on “Download Key”




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 69                  Ref. 027026-01
eLicensing Management: How to retrieve software License in eBuy

   - The “File Download” window will pop up and click on “Save”




    - Save all available keys in the Actis file folder on the drive C:// , double click and the file and
click on “Save”




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 70                       Ref. 027026-01
eLicensing Management: How to retrieve software License in eBuy

   - And click on “Close”




    - Once all keys are saved, go to the ACTIS program and click on the offer to highlight it, then
click on “Order” and “Read order server results”




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 71                   Ref. 027026-01
eLicensing Management: How to retrieve software License in eBuy

   - Once “Read order server results” is clicked, you will receive a pop up window that will ask
you where to save the file. Be sure to save in the correct Actis File folder and double click on it




   - And click on “OK”




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eLicensing Management: How to retrieve software License in eBuy

   - Once saved to the file, another window will come up showing you which licenses are
available. Click “FINISH”.




    - After clicking on “√ Finish”, you will receive another pop up window telling you that the order
is accepted. Click “OK”.




   - Click on “File”, “Export” and “MAO”




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eLicensing Management: How to retrieve software License in eBuy

    - The window that pops up will allow you to save the MAO portion of the licensing into the Actis
File folder on the drive C://, double click on the folder.




   - And click “OK”.




   -    Then Open the main folder, you will see a new folder created, with the MAO files




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eLicensing Management: How to retrieve software License in eBuy

  - Open it up for WINZIP utility.




                                                          Here the content




  - Select the entire file, then right click, click on WinZip and on Add to USAAQK04A05A.zip




  - A new file .zip will be created, rename it e.g. Mao for PO CCSD USAAQK04A05A.zip




  - Finally, e-mail it to the Sales Engineer for set up.




  Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 75                    Ref. 027026-01
eLicensing Management: My Software Keys

             2. How to retrieve the application software keys?

                  2.1 My Software Keys

From this page, on the section e-licensing Services/ My software Keys, the BP can use this service
to search for and retrieve keys, review his product use rights, view his license purchases, and
browse his installed system history:

       Key inventory for OmniPCX Office, OmniPCX Enterprise, OmniVista, OmniTouch CC
       Licensing management delegation for OmniPCX Office & Enterprise Products
       Key inventory for OmniGenesys
       Key inventory for OmniTouch Unified Communication / My Teamwork

    How to proceed?

   The software key can be downloaded in the elicensing services section:

      My Software keys once the order has been integrated by the Alcatel-Lucent Manufacturer,
   the key can be downloaded in the List of your “latest keys" section.

   Or      it can be found using the “Advanced search” engine:

   -    Input the Purchase Order reference
   -    Or the Alcatel-Lucent Purchase Order number
   -    And click on “Search”




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 76                  Ref. 027026-01
eLicensing Management

- Then, click the CPU reference to download the corresponding software key




- Also click on the "Download key and Actis key" button to retrieve the software key generated
when the order is confirmed

      Orders may contain "4760", OTUC and/or OTCC Premium items. If additional SW4760 and/or
OTUC keys are generated, these must also be downloaded by clicking on the "Download keys"
button. Refer to Case #1 for the special case of orders containing OTUC items and for the special
case of orders containing OTCC Premium items

Note: the 4400 software HWK, is not part of e-licensing service but it can be retrieved in the
“download section”

 Software specificity:

                                              Depending on the product,
                                              Software Key is not
                                              delivered automatically
                                              after the order.

                                              My Teamwork and Fax
                                              server software license key
                                              will be available for
                                              downloading once they
                                              would have been issued by
                                              Support Center.




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eLicensing Management: BiCS

                  2.2 Applications




                          2.2.1 Case # 1 OXE Applications

                                    2.2.1.1         BiCS (Business Integrated Communication Solution)

 BP wants to enter an order for an initial sale or a software add-on only or an add-on containing
software + non-configured hardware

    How to Retrieve the licenses within the framework of an order with BiCS

BiCS keys require post registration and BP will have to wait BiCS hardware delivery (including the
Dongle ID) in order to perform post registration and recover all the keys.

                 Using either “My Software keys" menu

 Click on the System ID
 Click on the BICS link to register the Hosts




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eLicensing Management: BiCS

                 Or "My Registrations" menu directly:




When the user clicks on the “My Registrations” link from the “e-Licensing” menu, the list of
pending registrations is displayed and click on the requested CPU ID a new tab opens up for the
BiCS host registration:

                 Then the window below will pop up:

Please fill out the Host ID (or Flex id) = the serial number mentioned on the flash card and the Host
name (name of the server) and click on Submit to save the record.




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eLicensing Management: OTUC/API

Once the registration is performed, the user is redirected to the search page results “My software
Keys” for the system and the BP will find usual OTUC registration form already updated with BiCS
information.
The key now can be downloaded and installed in the server.




                                    2.2.1.2         OTUC/API

Retrieve the licenses within the framework of an order with OTUC/API items
    How to proceed?

The output of "OTUC/API" keys is conditioned by identification of the HOST_ID .The HOST_ID must,
therefore, be recorded, using either the "My Registrations” menu directly:




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eLicensing Management: OTUC/API

For information: For a Windows system, the Host_ID is the MAC address that can be obtained
using the ipconfig/all command from the server. It is also displayed under the Physical address
label and the Host name which is the name of the server. Then click on “Submit” to register.

Or via the "keys‟ information" heading in the "My Software keys" menu:




Once registered, go back to “My software Keys” to download the key and install it on the server.




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eLicensing Management: OTCC Premium Edition

                                   2.2.1.3         OTCC Premium Edition

The output of « OTCC Premium Edition» software keys is conditioned by the identification of the
HOST_ID. The MAC and IP addresses and the Host name must be recorded on the section “Host Id
Registration” using either the "My Registrations" menu directly or via the "Keys‟ information"
heading in the "My Software keys" menu.




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eLicensing Management

When the on line HOST ID form is filled out 2 software keys files are generated:
- 1 file xxxx .prem (Alcatel-Lucent license)
- 1 file xxxx.dat (Genesys license)

These keys can be downloaded in the "List of your Last keys" section or can be found using the
search engine.

Then, click on the CPU reference to download the corresponding software keys:




- Step 1: The license « Genesys » license key is available 48 hours after the on line HOST ID form is
filled in. This temporary status is displayed like this:




   - Step 2: When the Genesys software key is available, it is displayed like below and both keys
       can be downloaded:




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eLicensing Management: SIP DM licenses

                                    2.2.1.4         SIP DM licenses

SIP DM is a new application which runs on the 4760 server

    How to proceed to retrieve the SIP DM Licenses

   - Step 1: To output the software keys for the SIP DM orders, the BP can either go directly to
   “My Registrations”




Or “My Software keys” in the system details to register the host id:




   - Step 2: Then the BP can download the key from “My software keys” and install it on the
   server

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eLicensing Management: Blade Server

                          2.2.2 Case # 2 Blade server with no CPU

BP wants to enter an order for an initial sales order with Blade server with no CPU.

Example: Appliance Server (IBM) not manufactured by Alcatel-Lucent

Legend:
---> Business Partner quote
     Business Partner flow
---> Professional services flow
     Order Administration flow
* professional.services@Alcatel-Lucent.com




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eLicensing Management: Blade Server

    One BP ACSE Expert is mandatory on site during the installation

For your Information, the Hardware Support is managed directly by IBM like the Appliance Server.

                 Step 1 : Quotation offer by choosing the option “Blade server” in Actis




     Any change in the Actis configuration (number of nodes, number of users, …) may impact the
existing Blade Server quotation. In this case, please contact the Professional Services.

             Step 2:
Send all information: ACTIS, Blade Center customer request quotation form (e.g. Annex 1a-b) to:
professional.services@Alcatel-Lucent.com
On this form, you would have to fill out the following information:
    - The Contacts (Customer, BP, PreSales…)
    - The geographical positioning with the correct valid options.
    - The quantity of each component of the Blade even if the provision of the materials is not by
    Professional Services (allowing quotation of services).
This quote will be checked by a “Central Solution Designer”, the professional services will send a
cost proposal with the material costs as requested.



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eLicensing Management: Blade Server

     Step 3:
If you confirm blade server quotation, sign and return it by:
    - Email: professional.services@Alcatel-Lucent.com

     Step 4:
To retrieve system‟s software keys, go to the e-Licensing services  « My Registrations » section,
 Input the system‟s order number or run the search by using either Alcatel-Lucent- Lucent PO or
your PO or your Actis number
 Click on Search
 Then input the Blade Server‟s CPU_ID provided by the Professional Services Technician along
with the Mac address (Host id) and the host name for other applications (e.g. OTUC/ API, SIP DM).
 And click on Submit to register the information




  At last, go to “My Software keys” to retrieve the keys so the Professional Services technician
can install it in the server.




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 eLicensing Management: My Teamwork

                           2.2.3 Case # 3: My Teamwork keys

                           2.2.3.1 My Teamwork license
 My Teamwork and fax server products are managed by software license keys. Those keys are
 connected to a Hardware ID which can be:

    -    The Serial Number (SSN)
    -    The Network Interface Card (NIC) MAC address ( Fax server is only issued via MAC address )




 For new or add-on orders, to get the associated Software Key(s), the BP should contact the
 Alcatel-Lucent Support Center, email: esd.support@Alcatel-Lucent.com and provide them
 with the Alcatel-Lucent PO & Hardware ID of the system ( System Serial Number or
 Primary NIC MAC address) and it will generate the new Software keys to install it then on
 your system.




 For my teamwork, you need specific licences, the VMWare key and the My teamwork key. Both
 have to be installed.

 The VMWare key, will be sent via e-mail by the support center.

                                     2.2.3.2         More about My Teamwork: Ordering process

My Teamwork/ACS/MACB w/o OXE:
 Quotation
Make quotation using Excel Quote Tool
 Ordering
Place your order through “direct keying” on eBuy
 Licensing
When software DVD received, get your license file




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 eLicensing Management: My Teamwork

 Alcatel-Lucent offers Unified Communications & Collaboration applications:




     Quote your My Teamwork/ACS/MACB “stand alone without OXE” application using the
 appropriate Excel quote tool
 It provides you :
                    The commercial price list
                    The quotation sheet
                    Instructions and related configuration rules




                                                         MyTeamwork
                                                         QuoteTool .xls



Note: This is not necessary anymore to ask the Support Centre for a virtual CPU ID!
The virtual CPU ID is generated automatically during the first sale licensing process.
Its format is SAxxxxxxx. You can retrieve it on BPWS as for any application with OXE.
You do not need it for the application installation, but you need it for the add-on orders.




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 eLicensing Management: My Teamwork

        Ordering

 My Teamwork/ACS/MACB w/o OXE is not available in Actis. It has to be ordered directly in eBuy.
 It is the same ordering process as the OXO and OXE products on eBuy (e.g. section III).

 - For First sale, create a new shopping cart, select Configured Section




- Input the references mentioned on the quote, the quantities one by one and add the item
3BA09233JA « Stand alone application » quantity 1




     - Once the section configuration is completed and valid, process the order as any standard
     shopping cart




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eLicensing Management: My Teamwork

Note: Add-ons order on an existing My Teamwork / ACS / MACB without OXE follow exactly the
same ordering process on eBuy as any add-on on an existing OXE system same process as an
application with OXE:

- First, retrieve the virtual CPU ID of your application on eLicensing Services / My Software keys
- Then, place the add-on order on eBuy
- Finally, get the new license file

       Licensing
When receiving My Teamwork/ACS/MACB software DVD you can get your license file.
The process to get the My Teamwork/ACS/MACB w/o OXE license file is exactly the same as the one
for the standard My Teamwork/ACS/MACB with OXE (get license file from the ALE Support Center).
Please refer to related documents (e.g. section V. /2.2.3.1).

    How does the BP proceed to retrieve My Teamwork software keys?

   - Click on OmniTouch Unified Communication My Teamwork inventory of the section / Pricing &
Ordering / eLicensing Management




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eLicensing Management: My Teamwork

   - Select the System Id referring to your PO to retrieve my Teamwork keys




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eLicensing Management: My Registrations


             3. My Registrations

This section allows the BP to register the hardware that has been purchased separately from the
software.
The BP needs first to register the hardware to generate the associated software key. This service
concerned only the purchase of licences for the systems and applications mentioned below, when
neither CPU ID nor host ID has been registered yet:




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eLicensing Management: Rehosting

             4. Re-Hosting

Alcatel-Lucent's e-Licensing Services enable you to re-host licenses from one machine to another,
and to upgrade the software after each release.

                  4.1 Re-hosting on line

This feature allows the BP to transfer automatically (online) a defective CPU licenses to a new
CPU (no software) picked up from his maintenance stock

There are 3 options available to get the new software license after ordering a migration kit for an
OXO system with a new CPU:




*The “Re-hosting off line” solution allows the BP to replace a CPU on the customer site by a
maintenance CPU or by a CPU already used for a demonstration or in a lab without sending back
the defective CPU to Alcatel-Lucent, for replacement or repair. This solution optimizes
interventions on customers‟ sites in case of breakdown or update.
Entering data online allows the Business Partner to retrieve his new software keys immediately via
the BPWS.




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eLicensing Management: Rehosting

                  4.2 The “Re-Hosting Request” forms localization

The “Re-Hosting Request” forms are available on the BPWS under e-licensing Support:
Once the form filled out, BP will send it via e-mail to: esd.support@Alcatel-Lucent.com or fax +
1 818-871-5953, and the support will proceed to the re-hosting




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eLicensing Management: Early Add-on

             5. Early Add-on

If you need to purchase additional licenses for a system that has not yet been delivered, use this
service. You can add licenses to your original purchase, without having to supply the system's CPU
ID.




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eLicensing Management: System Declaration


            6. System Declaration

This service, designed for the Alcatel-Lucent OmniPCX Office Compact Edition, enables you to
declare your system to ensure that its software keys are listed in your key inventory.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

             7. E-Licensing account: Buy in Bulk and Buy in Bulk Move

Alcatel-Lucent Services offer 2 options:

    - The “Buy in Bulk” service provides a Web-based software license account in which the
Business Partner buy and stock software licenses that are independent of any particular system or
customer. The BP can then sell these licenses, associating them with particular customer systems.

    - The “Buy in Bulk Move” service combines the “buy in bulk” capability with a “move” function
for licenses. The latter enables you to reassign some or all of a customer‟s licenses from one of its
sites to another. This is very useful for call centers, for example, which frequently change or
consolidate sites.

The BP should use My License Accounts to manage his bulk licenses. These are personal accounts
for your business to:

       deposit and manage your stock of software licenses,
       allocate individual licenses to particular customer systems as needed
       move a customer's licenses from one of its sites to another (only for Buy in Bulk Move) .

The main Benefits are:

       Efficient back office, with a single stock of hardware and a single stock of software licenses
       Easy and independent management of hardware and software
       Improved reactivity to customers, with the ability to assign licenses at the very last minute
       Reduced total cost of ownership (TCO)
       Total flexibility for your customers, with the ability to move licenses from one site to
        another (only for Buy in Bulk Move).

These services are only available for BP who has subscribed the Buy in Bulk and Buy in Bulk Move
Contract.

At any time, you can consult our catalogs:

- Online catalog, which lists the standard prices for e-licenses
- Bulk licenses catalog, which shows licenses that may be purchased in bulk and price per
movement for Buy in Bulk Move licenses.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

Once the BP has subscribed to buy those services, he can order bulk licenses through the online
catalog:




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

                  7.1 Buy in Bulk contract: How Does it work?

First, subscribe to the Buy in Bulk service – it's free! The BP just needs to download and submit a
Bulk Contract (Annex 2 contract version 1T-BB-v1.1) or https://www.businesspartner.Alcatel-
Lucent.com  Our Offer  eLicensing Offer  Buy in Bulk

                          7.1.1 How to order licenses for Bulk

- Same ordering process as OXO & OXE products:

            Sent a Purchase Order to Aluebg.Orders@alcatel-lucent.com group
            Go to e-buy
            Create a “New shopping cart” with section “Buy In Bulk configuration”, then select the
Product line, OmniPCX Office or OmniPCX Enterprise and click on “Create Section”




            Like an add-on, indicate the items, quantity and click on “Add”.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

            Click on “Order shopping cart”




            Indicate all information needed for the order and select the Bulk “License Account” (if
several do exist).




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

            Validate the order by clicking on “Buy”




            Then you and the service contract team will receive the confirmation by mail




            The licenses are then available on the Bulk account in “e-Licensing Services \ My
Licenses accounts”.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

                          7.1.2 How to transfer Bulk Licenses


In order to transfer licenses from the Bulk account to a CPU, go in the part “e-Licensing services /
My Licenses Accounts”


For your information,              means Account Information:




   - Click on the product line from which you want to transfer the licenses




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Then, click on the BULK Licenses to view all your licenses by type and customer




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Here under the List displayed as follows:




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Then, select the licenses that you want to transfer and indicate the quantities




  - Fill in the target CPU and the Operation ID, and then click on “Next”




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

    - If the transfer is not correct an error is then displayed. If there is no error message, a warning
will pop-up for information only




   - If you agree with the warning message, click on “Accept” the transfer of the licenses on the
CPU. Then, the details of your operation will be once again displayed.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

   - Then click on “OK” to confirm the transfer




- The new keys are available immediately and the customer can download them (i.e. Section e-
Licensing V – 2.1).




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

                  7.2 Buy in Bulk Move contract: How does it work?

First, subscribe to the Buy in Bulk service. Service price is based on the volume and value of
licenses moved. To subscribe, download and submit a Buy in Bulk & Move Contract (Annex 3
contract version 1T-BM-v2007.1) or https://www.businesspartner.Alcatel-Lucent.com  Our
Offer  eLicensing Offer  Buy in Bulk & Move

The Move service is:

   - A standard framework relying on a published Licensing policy and a predefined process and a
predefined price though a Service Contract

    – A single web based tool: a Licenses Account - offering a real move of licenses from one site
to another or one node to another.


                          7.2.1 Principle
    Check what can be moved and configure the system which will receive the licenses to be
moved. Identify necessary additional hardware and potentially additional software licenses using
standard ACTIS tool.
    Order necessary hardware or software items.
     Move the licenses from the source system (A) to the License Account by the means of the e-
Licensing portal
     Transfer the moved licenses from the license Account to the target system (B) and retrieve in
real time the new software keys file.
    Installed the new hardware & the new software keys files on the target system (B) software
key files.
     De-install licenses from the source system (A) so modify the system configuration and load the
new software key files, retrieve an ACK code and deliver it on the e-licensing portal before 60 days
after having install licenses on destination system (B). The ACK code is a proof that moved licenses
has been de-installed from the source system (A) and credits for free the moved licenses.
    Warning: Before doing any add-on on the A or B system, Take care to load ACTIS or
ExpressQuote with the files of the systems.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

                          7.2.2 How to Move OmniPCX Enterprise Licences

Once the account is created, you can have access to “Transfer from CPU” in the part “My licenses
accounts”.
To move licenses from one system to another:
        First, the transfer is proceed on the move account
        And then the transfer is complete from the move account to the other system.


    Detailed process




       All licenses are not movable and you could only transfer the licenses related to your
companies.
Moreover, the system requests a minimum configuration, so it will not be possible to move all
licenses.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Pick your Alcatel-Lucent customer number (Applicant) and indicate the CPU number that you
  want to move licenses and click on “Transfer from system”.




  - Fill out the mandatory information and select the destination account




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

     Select the licenses and quantities to transfer and click on “Next”
  For example:




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Check all information displayed, and then click on “accept”




   And click on OK to confirm the transaction




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

   - Then, a confirmation message will indicate that you moved the licenses to the account and
   will remind you to not forget to register the validation code (ACK Code); this validation code
   will be provided by the system after the key installation of the new decreased keys.




   - When you close the last message, the screen is automatically refreshed and this operation will
   then appear in your account (Go to: My Licenses accounts / OmniPCX Enterprise / Move
   licenses)




   The operation is in “pending status” until you will register the validation code (ACK code), but
you will be able to transfer the licenses to another system.




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

The validation code (ACK code) is communicated by the original system, through the spadmin
(short for Software protection administration = the start menu of the OXE system to read CPUid,
keys & ACK code), after the installation of the new decreased keys. The ACK code is a proof that
moved licenses has been de-installed from the source system (A) and credits for free the moved
licenses.

   - Then, input the validation code and click on « Acknowledge »




    If the validation code is correct, you will get the following message:




   - You will get an error message if the validation code is incorrect:




    Once the Validation Code Confirmed, the operation is complete, then click on Transfer to
system




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - Input the quantity to transfer, the target CPU, your operation ID and click on “Next”




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

  - If no error message appears, click on “Accept” to validate the operation




   And click on OK to confirm the transfer




   Then, click on the link “updated key” to download them and click on Close




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eLicensing Management: Buy in Bulk and Buy in Bulk Move

   - The screen is then refreshed and you can see the remaining licenses




    Finally, if the licenses are transferred and not validated (ACK code) a list of all pending
operations will be displayed, e.g. list below:




If the operation is fully completed (validation code registered and all licenses transferred), it will
not be displayed anymore in the list of pending operations.

If some validation codes are not acknowledged for a long time, Alcatel-Lucent Enterprise may
request, for next operations, to acknowledge the codes (ACK code) before transferring the licenses
to the new systems (early ACK required).

For your information, the operations are displayed on each system in « My Software keys »:

       For the licenses moved from a system to an account




       For the license transfer from an account to a system




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My Subscribed Services

      VI. My Subscribed Services

The OmniPCX Enterprise and Alcatel-Lucent Enterprise Applications platforms are application-based
solutions that have to be constantly upgraded, in the same way as Enterprise software applications
within the end user environment.
- OmniPCX Enterprise:
            An OXE system is eligible for SES Services if the latest software version is installed.
            Where this is not the case, the system must be upgraded to the latest version
               (upgrade licenses) before the SES contract can be purchased (request for quotation
               via a Service Request).

- Applications:
            SES is the only level of service available for applications (CCPremium, OTUC, CCIVR,
                CCOutbound). The SMS service level is unavailable. The maintenance service is
                mandatory for the first year that these solutions are applied.

    How to proceed?

   - First select the service type
   - Then depending on the displayed field, input the information (e.g. the CPU id, site name etc.)
   - Run Search




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My Subscribed Services

Note: for OmniPcx and IP Networking/ Security, the order is booked by the account manager as
soon as the BP sends the PO (                  mention the end-user information). For more information on our
Services, please:
       Go to BPWS “Our Offer”,
       then “Services” ,
       Support “Support Services”.




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Troubleshooting

           VII. Troubleshooting

                    Message Errors                                                Type
                                                             Website maintenance, the site is available
                                                             for a period of time for upgrade.
1. Experiencing Temporary Problems
                                                               Site error

                                                              E.g.: Problem with reference n°1

                                                              E.g.: End-user information missing and/ or
                                                             invalid characters
2. Main errors
                                                              E.g.: Error on product “Blind slot stiffener”

                                                              Actis configuration Failed

                                                              A reference can not be added

3. Section error message                                      A reference does not exist

                                                              Cannot refresh pricing

                                                              Error: “EMS0124” you must subscribes to
                                                            the SES clause of the Alcatel-Lucent Business
                                                            Partner Program (ABPP)contract before
                                                            ordering the OXE maintenance item
4. SES/SMS Error
                                                             Error: you must add the OXE maintenance
                                                            item with “SES” service level
                                                             Error: you must add the OXE maintenance
                                                            service in your shopping cart

             1. Experiencing Temporary Problems

     Website maintenance, the site is available for a period of time for upgrade.




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Troubleshooting


    Site error




- Error: “We are sorry, but we are experiencing temporary problems with our web site”
- Error Description: This error indicates that the BPWS is unavailable due to a system back up
(usually at 2: PM to 3: PM PST). Sometimes this message is also received when the BPWS system is
down with an outside issue.
- Resolution: Try order again after 30-60 minutes

             2. Main errors

When processing order, some problems may occur and the codes of those errors are:
- Reference n°1: functional error message on our system SAP
- Reference n°2: technical error message on our system SAP, no authorization or system timeout
- Reference n°3: Shopping cart acknowledged in our system SAP and order created on Oracle


    E.g.: Problem with reference n°1




- Error: “Error when processing order creation with problem reference no 1”
- Error Description: This error appears for a few different reasons:
Actis file has been used for another configuration
- Resolution: Search to see if the Actis file number has been used before. If so, either does the
add-on to the last MAO file or create new Actis file.

    E.g.: End-user information missing and/ or invalid characters in some field like the state,
   zip and city:

. dot                        , comma                    # pound sign
- dash                       ; semi colon
/ slash                      : colon
    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1     Page 122              Ref. 027026-01
Troubleshooting




- Resolution: fill out the entire mandatory field and remove the invalid sign.

      E.g.: Error on product “Blind slot stiffener”




- Error: product message ECB0015
- Error Description: you must buy more “Blind slot stiffener”
- Resolution:
To know how many slots you have to added, click on the reference 3EH08435LU. A window will pop
up to see the number of slots available, e.g.:




You should order as many blind slots as available but you have to remove the quantity of board.
Each board is integrated in a slot.

As an example:
* 1 system has 5 available slots - 1 board = 4 available slots
* 1 system has 5 available slots - 2 boards = 3 available slots. Etc…

Then, please add the reference 3EH76034AA and the quantity will be 4 or 3, 2, or 1 following the
case.


    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 123                  Ref. 027026-01
Troubleshooting


    Actis configuration Failed




- Error: “This configuration number has already generated an order”
- Error Description: This error is telling you that the Actis file has been used in another offer and
has already been processed.
- Resolution: Look at the last Actis file created for this customer. If the Actis file has been used in
another offer, the BP needs to take the MAO from that offer, upload onto PBX and create new Actis
file add-on with next Alpha-Numeric sequence. Once new Actis offer is created, the add-on Actis
File can be uploaded into eBuy and the new MAO file generated.

             3. Section error message

    A reference can not be added




- Error: The reference n°X could not be added due to ESP0140: [Error] This item can be ordered
with ACTIS only.
- Error description: this error appears because some references can not be ordered by direct
keying but by uploading an Actis file.
- Resolution: please follow the ordering rules.




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 124                     Ref. 027026-01
Troubleshooting

    A reference does not exist

- Error:




- Error description: Clicking on the “Check all Sections” button will launch a check on the validity
of the references entered and additionally a check of the configuration for an Alcatel-Lucent Office
Solution, if applicable.
The “Check” phase will lead to a pop-up indicating and describing, if the case arises, the errors or
warnings related to the current selection list (e.g. configuration errors for Office Solution,
references error…).
- Resolution: All the entered data can be checked. This can be done either by clicking on the “Save
modified values” button or on “Check all sections” button. The BP need to cancel the reference or
contact the sales manager to confirm the right reference and replace it.




                            Cannot refresh pricing




- Error: “We are sorry but we can‟t compute prices and delivery date (due to internal data
inconsistency problem). Please contact the web support team.
- Error Description: This error happens after clicking on “Refresh prices and dates”. This error
sometimes occurs when a large order with many line items is refreshed. The system wills time out
after several minutes. Also, this may happen in smaller items when the BPWS is experiencing
problems with its internal systems.
- Resolution: Purchase the shopping cart. Within 48 hours, go to « Manage Orders » in eBuy and
search using the SAP number that was provided when the shopping cart was purchased. Once
located, click on the order reference to display the part list and transfer then the pricing. Print
this page and use to audit the pricing on your internal PO.




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Troubleshooting

             4. SES/SMS Error

                  Error: “EMS0124” you must subscribes to the SES clause of the Alcatel-Lucent
                  Business Partner Program (ABPP)contract before ordering the OXE maintenance
                  item




- Error: “EMS0124 – You must have already subscribed to a contract of OmniPCX Enterprise
maintenance service “SES” and valid before ordering this article
- Error Description: This error indicates that the Free of Charge Upgrade part is not orderable as
the SES/SMS contract with SAP has not been established.
- Resolution: Contact Actis Administrator or Account Manager. Contract will need to be verified
and entered in the SAP/Siebel databases. Once Contract is established, remove this shopping cart
and upload again.

                 Error: you must add the OXE maintenance item with SES service level

- Error Description: there is a misalignment generating error at the ordering level.
- Resolution: for add-ons on software that are already under a valid support contract (SMS/ SES),
the BP must indicate the existing level of service at configuration stage (Actis).

                 Error: you must add the OXE maintenance service in your shopping cart

- Error Description: your ABPP contract is valid but your Actis configuration does not contain any
Software services
- Resolution: re-do the Actis configuration and activate the “Software service” option (e.g. section
I – 2.2).




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Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 127   Ref. 027026-01
FAQ – Frequently Asked Questions/ Contacts


            VIII.   FAQ – Frequently Asked Questions / Contacts

Welcome to Alcatel-Lucent‟s Order administration Enterprise Product Group!
Below are some frequently asked questions when starting to conduct business with Alcatel-Lucent.

         Methods of placing an order
    - Fax: 818-880-1546
    - E-mail: Aluebg.orders@Alcatel-Lucent.com
    - Order online: htpps://ebuy.businesspartner.Alcatel-Lucent.com

         Methods of invoicing
    - Paper Copy – standard invoice printed and mail to you bill to location
    - EDI – Electronic invoicing
    - Web interface – I-store, log on to web interface and submit the electronically

         Payment methods and remit to address
    - Standard check
        Attn: Accounts Receivable
        Alcatel-Lucent USA Inc.
        PO BOX 910169
        DALLAS, TX 75391
    - Wire Transfer – Electronic transfer of funds. Account number provided when requested
    - Credit card – Fees will apply

         Return Material Authorization (RMA) Instructions
In case the need arises that material has to be returned for credit. An RMA form should be filled
out and submitted to you account manager for return authorization. Once approved an RMA
number will be issued and the ship to address will be provided.

             Contact points for issues during the ordering process

 Issues type: Actis / Ordering & Backlog/ Credit/ Services/ Return Authorization Material


     Name                 Office #              Cell #                 Email address                Name/Position

Daphne Bolling        (818) 878-4831       (818) 292-2392   Daphne.Bolling@Alcatel-Lucent.com     Account manager
Tammy Capps           (314) 909-5255                        tcapps@Alcatel-Lucent.com             Account manager
Kyle Kim              (818) 878-4934       (818) 292-0041   Kyle.Kim@Alcatel-Lucent.com           Account manager
Vivian King           (818) 878-4704                        Vivian.King@Alcatel-Lucent.com        Account manager
Kathy Lemus           (818) 878-4788                        Kathy.Lemus@Alcatel-Lucent.com        Account manager
Smita Patel           (818) 878-4922                        Smita.Patel@Alcatel-Lucent.com        Account manager
Cindy Picolomini      (818) 878-4711       (818) 585-1778   Cindy.Picolomini@Alcatel-Lucent.com   Account manager
Amy Tobias            (818) 909-5267                        atobias@Alcatel-Lucent.com            Account manager
                                                                                                  Manager of Order
Tim Ballew            (818) 878-4816       (818) 519-9014   Tim.m.Ballew@Alcatel-Lucent.com
                                                                                                  Management




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Glossary

ABPP Alcatel-Lucent Business Partner Program
ACTIS Alcatel-Lucent (AL) configuration tool for international sale
ACSE Alcatel-Lucent Certified Support Experts
ACK Code validation code for the Buy in Bulk and move offer
ADMDB Administration Database (Catalogues, WPL & NET prices compressed in a file)
AL Alcatel-Lucent
ALE Alcatel-Lucent Enterprise
Alcatel-Lucent PO Alcatel-Lucent e-commerce reference
AMDS automated message delivery system
Applicant Alcatel-Lucent customer number
BiCS Business integrated Communication Solution
BP Business Partner
BPCM Business Partner Contract Manager
BPWS Business Partner Website
CD compact disk
CRD Customer Request Date
CPUid Central Processing Unit Identifier
CCIVR Contact Center Interactive Voice Response
DVD Digital Versatile Disc
eBuy Alcatel-Lucent e-commerce
ECS Enterprise Communication Server
eLP e-licensing program
eSR electronic service request
FAQ Frequently Asked Questions
FTP File Transfer Protocol
GVAR Genesys Value Added Reseller
Host Licenses Manager Software
I information
IP Internet Protocol
IT information technology
MAC media access control
MAO OPS files originate in ACTIS, the Alcatel-Lucent Configuration tool used for OmniPCX 4400,
OmniPCXEnterprise and OmniPCX Office

    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 129                 Ref. 027026-01
MTW MyTeamwork application
Nb number
NIC Network Interface Card
RMA return material authorization
SAP Systems, Applications and Products in Data Processing, an Enterprise Resource Planning
SC shopping cart
SES Software Evolution Services
SME Small Medium Enterprise
SMS Software Maintenance Services
SSN system serial number for MyTeamwork
SO sales order
TCO total cost of ownership
OCS (Office Communication Solutions)
ODC Office on-Demand Communication
OTCC OmniTouch Contact Center
OTCC PE OmniTouch Contact Center Premium Edition
OTUC OmniTouch Unified communications
PCX Private Communications Exchange
PST Pacific Standard Time
PO Purchase Order
OXE Omni PCX Enterprise
OXO Omni PCX Office
PABX private automatic branch exchange
RSI Routing Service Intelligence (Genesys)
USD USA Dollar
XML eXtensible markup language
Wlan wireless local-area network
WPL World Price List




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Annex 1a: Project information & details


  DATE (yy/mm/dd):


  PROJECT INFORMATION

                                                                  COUNTRY:
  PROJECT NAME:

  BUSINESS PARTNER:                                               EXPECTED ANSWER
                                                                  DATE:

  END CUSTOMER:                                                     NEW CUSTOMER (Y/N) :

  EXPECTED INSTALLATION DATE:
  (yy/mm/dd)

  IS IT A “STRATEGIC OPPORTUNITY”
  PROJECT (Y/N) :



  CLUSTER INFORMATION

  Sales Project Manager:                                          Office phone number:


  Email address:                                                  Mobile number:


                                                                  Office phone number:
  Pre Sales Engineer:

  Email address:                                                  Mobile number:



  BP INFORMATION

  Pre Sales Project Manager:                                      Office phone number:


  Email address:                                                  Mobile number:

                                                                  Office phone number:
  Post Sales Engineer:

  Email address:                                                  Mobile number:




   Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 131                            Ref. 027026-01
Annex 1b: IBM customer request


                                        CUSTOMER NAME:
Additional Comment about quotation request (per DC, Global, per stage….)




              Do you want IBM hardware provided by Pro Serv Y/N :
        Geographic situation of the Data Center
Data Center 1
                                                          Country name :
                                                            Town name :
Data Center 2
                                                          Country name :
                                                            Town name :
Data Center 3
                                                          Country name :
                                                            Town name :
Data Center 4
                                                          Country name :
                                                            Town name :



                                                                                           Data     Data      Data      Data
                                                                                          Center   Center    Center    Center
                            Blade options                                                   1        2         3         4
                                       Acoustic attenuation module (Y/N)
                                    Management module redundancy (Y/N)
                                  Rack chassis provides by Customer (Y/N)
                                            If Not, please select the rack (25U or 42U)
                                           Rack chassis requested 25U (Y/N)
                                           Rack chassis requested 42U (Y/N)
     Fill the number of the rack chassis (IBM or not) associated to the
                                               Data Center (1,2,3 etc)

                                                       CUSTOMER NAME:            0
                                                                                           Data     Data      Data      Data
                                                                                          Center   Center    Center    Center
                                                                                            1        2         3         4
                                                                                  Qty
                                                                                   =                 0          0            0
BLADECENTER ROHS. 2000W
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS
COMPLIANT


                                                                                  Qty
                                                                                   =        0        0          0            0
BLADECENTER ROHS. 2000W
OPTION 2000W PS W/LINE CORD (ROHS)
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS
COMPLIANT




   Alcatel-Lucent-Lucent NA Ordering Guide Edition 1          Page 132                                      Ref. 027026-01
                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
OPTION 2000W PS W/LINE CORD (ROHS)
BLADECENTER MANAGEMENT OPTION
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
OPTION 2000W PS W/LINE CORD (ROHS)
BLADECENTER MANAGEMENT OPTION
OPTION. CHASSIS ACOUSTIC MUFFLER ROHS COMPLIANT
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
OPTION 2000W PS W/LINE CORD (ROHS)
BLADECENTER MANAGEMENT OPTION
OPTION. CHASSIS ACOUSTIC MUFFLER ROHS COMPLIANT
INTELLIGENT COPPER PASS-THRU MODULE


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
BLADECENTER MANAGEMENT OPTION
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
OPTION 2000W PS W/LINE CORD (ROHS)
OPTION. CHASSIS ACOUSTIC MUFFLER ROHS COMPLIANT
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
OPTION. CHASSIS ACOUSTIC MUFFLER ROHS COMPLIANT
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
                                                                    =    0   0       0            0
BLADECENTER ROHS. 2000W
BLADECENTER MANAGEMENT OPTION
OPTION. CHASSIS ACOUSTIC MUFFLER ROHS COMPLIANT
NORTEL 6 PORT COPPER ETHERNET SWITCH MODULE ROHS COMPLIANT


                                                                   Qty
Blade HS21 2.0Ghz QC Mono-pro 1G Disk73GB                           =    0   0       0            0
HS21 Xeon Quad Core E5405 80W 2.00GHz/1333MHz/12MB L2, O/Bay SAS
1GB KIT (2X512MB DIMM) PC2-5300-555 MEMORY FBD
SFF non Hot Swap 73GB SAS 10K




   Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 133                  Ref. 027026-01
                                                                      Qty
Blade HS21 2.13Ghz SCSI Bi-pro 2G 2xDisk73GB                           =    0   0        0            0
Woodcrest 5138, 2.13GHz/1066MHz LV, 4MB, 1GB, 30mm Blade, RoHS
Dual-Core Intel Xeon LV Processor 5138
1GB KIT (2X512MB DIMM) PC2-5300-555 MEMORY FBD
SFF non Hot Swap 73GB SAS 10K




Blade HS21 2.0Ghz SAS BiProc QaudCore 4G 2xDisk146GB                  Qty
                                                                       =    0   0        0            0
IBM ServerBlade 146GB SAS 10K 2.5 SFF NHS
30mm High Density Dual Core or 8/12MB L2 Cache Quad Core Base
1GB PC2-5300 CL5 ECC DDR2 Chipkill FBDIMM 667MHz
Quad Core Intel Xeon Processor E5405 (2.00GHz 12MB 1333MHz 80W)
Addl Quad Core Intel Xeon Processor E5405(2.00GHz 12MB 1333MHz 80W)
Integrated SAS Mirroring - 2 identical HDDs required




                                                                      Qty
Blade HS21 2.13Ghz SCSI Bi-pro 4G 2xDisk73GB                           =    0   0        0            0
Woodcrest 5138, 2.13GHz/1066MHz LV, 4MB, 1GB, 30mm Blade, RoHS
Dual-Core Intel Xeon LV Processor 5138
2GB KIT (2X1GB DIMM) PC2-5300-555 MEMORY FBD
SFF non Hot Swap 73GB SAS 10K



                                                                      Qty
                                                                       =    0   0        0            0
                                                                      Qty
                                                                       =    0   0        0            0
                                                                      Qty
                                                                       =    0   0        0            0
                                                                      Qty
                                                                       =    0   0        0            0
                                                                      Qty
                                                                       =    0   0        0            0
                                                                      Qty
IBM keyboard with Integrated pointing device - USB                     =    0   0        0            0
                                                                      Qty
IBM 1 X 8 CONSOLE SWITCH                                               =    0   0        0            0
                                                                      Qty
IBM 3 M Console Switch Cable (USB)                                     =    0   0        0            0



NOTA: specific per country (see DPU document in chapter 4.3.1.4 of the user guide)




    Alcatel-Lucent-Lucent NA Ordering Guide Edition 1   Page 134                     Ref. 027026-01
Annex 2a :Buy in Bulk Contract



« Buy in Bulk » 1T-BB-v12

Please attach this contract in an eService Request OR send it by mail to
Supportcenter.EBG@Alcatel-Lucent.com or sent it by fax to number +33 (0)3 69 20 85 85
 __________________________________________________________________________________________________
Service Agreement ("Agreement") between Alcatel-Lucent Enterprise, a Société par actions simplifiée, registered at the R.C.S. PARIS
under the number B 602 033 185, with its registered office at : 12, rue de la Baume, 75008 Paris, herein referred to as "A-LE", and
Reseller's name :

Applicant name:

herein referred to as "Reseller", together referred to as the "Parties".

1. Definitions
«Key»: means a file or an alphanumerical string, associated with the serial number of the Equipment, and allowing the Client to use one or
several software products on such Equipment.
«Client»: means any entity using the Software.
«Software»: means a computer program meeting the criteria defined in section 9 below, and embedded within the Equipment.
«Software License»: means the right of a Client to use the Software embedded within the Equipment, which may be granted by the Reseller
according to the Distribution Agreement.
«Available Software License» : means a Software License entered in the Account, and usable as described in section 6 below.
«Equipment»: means telecommunication equipment used by a Client, meeting the criteria defined in section 9 below.
«Web Site»: means the A-LE Web Site dedicated to A-LE Business Partners.

2. Prerequisite - Purpose - Term
2.1 Prerequisite. This AGREEMENT IS EXCLUSIVELY FOR A-LE BUSINESS PARTNERS HAVING A DISTRIBUTION AGREEMENT IN
FORCE WITH A-LE FOR SALE OF EQUIPMENT AND SOFTWARE, PERFORMED ACCORDING TO ITS TERMS AND CONDTIONS.
OTHERWISE, THIS AGREEMENT CANNOT ENTER INTO FORCE OR APPLY.
RESELLER MAY SUBSCRIBE TO SEVERAL AGREEMENTS VIA DIFFERENT APPLICANTS ; IN THIS CASE, EACH APPLICANT
SUBSCRIBING FOR RESELLER SHALL MAKE ITS OWN MANAGING ITS RELATIONSHIP WITH OTHER RESELLER'S APPLICANTS
AND THE CONSISTENCY OF THE MOVEMENTS MADE ON ALL RESELLER'S ACCOUNTS.

Distribution Agreement ref (the "Distribution Agreement"):
_____________________________



Reseller shall return by fax and/or by mail to the address set forth on top of this page, one original of this Agreement duly signed. Once this
signed Agreement has been received and has been accepted by A-LE, the Service shall be delivered according to the terms and conditions
set forth below.

2.2 Purpose. This Agreement defines the terms and conditions under which Reseller may benefit, via the Web Site access to which has
been provided to Reseller under the Distribution Agreement, from the Software License management Account ("Service"). After validation
by A-LE of Reseller's subscription to the Service, A-LE shall open, on the Web Site, an Account in the name of Reseller accessible with the
password delivered within the Distribution Agreement, on which shall be entered, the movements contemplated by this Agreement, during
the Applicable Term (the "Account"). Reseller shall then be entitled during the Applicable Term to:
- Credit its Account with Software Licenses ordered through the Web Site,
- Generate Keys corresponding to the Available Software Licenses, from the Account,
it being understood that Reseller shall have the possibility to declare additional users for the Service, and grant them different authorization
levels (profiles), as proposed on the Web Site.

2.3 Term. The term (the "Applicable Term") of this Agreement is one (1) calendar year except in case of anticipated termination according to
the provisions below. In case the Service is subscribed during the course of the calendar year, the Agreement shall last until the end of such
calendar year. The Agreement shall be tacitly renewed year by year for one year, unless terminated with effect at the end of the then
current calendar year, by written notice by one Party to the other at least three months before the end of the then current calendar year,
expressly indicating the intent not to renew the Agreement for the following calendar year.
The Applicable Term, as the case maybe as renewed, may terminate by anticipation by written notice from A-LE to Reseller in case of
termination or expiration of this Agreement or the Distribution Agreement.




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Annex 2b: Buy in Bulk Contract
3. Opening of the Account – Web Site use
3.1 Opening of the Account. Within five (5) Business Days from the date the subscription to the Service has been validated by A-LE, or from
the receipt by A-LE of the payment of the Service fee in case of payment in advance, A-LE shall create, on the Web Site, an Account in the
name of the Reseller.

3.2 Conditions of use of the Web Site:
(a) The conditions of use set forth in the Distribution Agreement shall apply to the use of the Web Site by Reseller further to this Agreement,
as modified by this Agreement, it being understood that such modifications shall be deemed to have an effect only within the framework of
the implementation of this Agreement ;
(b) Moreover, certain conditions of use of the Web Site appearing on the Web Site must be complied with by Reseller which hereby accepts
them without reservation;
(c) Reseller shall not use the Web Site or the functionality of the Web Site, in a fraudulent manner or to achieve unfair commercial practices.

3.3 Status of the information provided through the Web Site. Information, details and data provided by Reseller to A-LE via the Web Site are
binding upon the Reseller and are provided under its full and entire responsibility. The fact that A-LE may carry out an entry in the Account,
or perform a delivery or otherwise act within this Agreement does not imply that A-LE acknowledges that the information, details and data
on which A-LE has relied to so enter, deliver or act, are accurate.

4. Orders and delivery of Software Licenses - entries in the Account.
4.1 Order. Within the framework of the Distribution Agreement, Reseller may place Orders for Software Licenses through the Web Site
according to the conditions set forth in such Distribution Agreement, and under the pricing and payment conditions applicable there under.
When placing such an order, Reseller shall indicate, by filling in the appropriate field, if it elects to enter in the Account the Software
Licenses so ordered, provided the Account is then open and that the criteria for such an entry are met.

4.2 Delivery and entry in the Account.

4.2.1 Entry in the Account. When A-LE shall have received and accepted an Order for a Software License and Reseller shall have, when
placing such Order elected to enter the ordered Software License in the Account according to section 4.1 above, and then A-LE shall
proceed to the entry of such Software License in the Reseller's Account. Once entered in the Account, such Software License shall be
deemed an Available Software License.

4.2.2 Time of Delivery. A-LE shall deliver to Reseller the Software Licenses ordered by entry in the Account on the Web Site, according to
section 4.2.1 above. Delivery shall be deemed completed at the time of such entry in the Account and A-LE shall then be entitled to invoice
such Software Licenses. In case an invoice for such Licenses is not paid when due, A-LE shall have the right to immediately cancel such
entries in the Account and/or to refuse the delivery of the corresponding Keys, without prejudice to any other right an remedies which would
be available to A-LE. When Reseller will order Software Licenses meeting the eligibility criteria set forth below, but which are not initially
preloaded in the Equipment, such Software Licenses shall be deemed delivered when the corresponding entry in the Account will have
been made if Reseller has elected for such entry in the Account at the time the order was placed. The corresponding Software shall either
be made available to Reseller by A-LE for download on the Web Site place dedicated to the Reseller, or, shipped on a tangible media
according to the Distribution Agreement.

5. Creation and delivery of Keys
5.1 Requests for Keys. Reseller may request to A-LE, via the Web Site, the creation of Keys for each Available Software License appearing
on the Account. Reseller shall provide A-LE with the serial number of the Equipment of the Client on which such Software shall be installed.

5.2 Delivery of Keys. Keys shall be delivered when made available on the Web Site place dedicated to Reseller. Delivery of a Key by A-LE
to Reseller shall generate a withdrawing entry in the Account, processed by A-LE, corresponding to the Software License for which a Key
shall have been delivered. It shall be Reseller's responsibility to download such Keys and to equip itself with necessary means to that end.
In the case A-LE is unable to put the Keys at the Reseller's disposal on the Web Site; A-LE shall have the possibility to deliver such Keys on
a tangible media (CDROM or other media).

5.3 Rejection of requests for Key. A-LE reserves the right to refuse the delivery of a Key when Reseller shall have breached this
Agreement, or in case of technical problem preventing such delivery, such as but not limited to, when there is no Available Software License
on the Account, or when a Key has already been delivered for the Available Software License for which a Key is requested, or when there is
a technical incompatibility with the Equipment. A-LE reserves the right to make any necessary verification before or after delivery of a Key,
including but not limited to verification of the accuracy of the information provided by Reseller on the Web Site and the technical feasibility of
the request.

6. Available Software Licenses
The Available Software Licenses appearing on the Account, may, subject to the foregoing provisions related to the accuracy of the
information provided by Reseller which have lead to qualify such licenses as "Available", and subject to the payment of such licenses by
Reseller to A-LE, be sub-licensed by Reseller as Software Licenses, within the conditions and limits set forth in the Distribution Agreement
and this Agreement.

7. Price.
Price of the Service provided under this Agreement is indicated on the Web Site. Execution of this Agreement implies that such price is
accepted by Reseller. Price is payable in advance at the beginning of the current term and is non refundable. Even if the calendar year is
commenced, price is due in its entirety. Payment terms of the price of the Service are those set forth in the Distribution Agreement. The
price of the Service, applicable in case of tacit renewal of this Agreement shall be the price appearing on the Web Site at the time of such
renewal. Notwithstanding anything to the contrary, no discount shall be granted to Reseller on the price of the Service; moreover, it is
expressly agreed that the price of the Service is not included in the fees, charges or other payments made by Reseller under the
Distribution Agreement.




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Annex 2c: Buy in Bulk Contract
8. Termination of this Agreement
8.1 In addition to the termination provisions of the Distribution Agreement, which shall apply within this Agreement, A-LE may terminate this
Agreement immediately, by anticipation without any legal proceedings and without prejudice to any other rights and remedies A-LE may
have including the right to recover unpaid software license fees, in the case Reseller does not pay when due the price of the Service, or
breaches any of its obligations under this Agreement, and does not remedy such breach within ten (10) days following written notice of such
breach by A-LE.

8.2 Effect of Termination: In case of termination or expiration of this Agreement or in case of non renewal of the Service, the Account shall
be blocked according to the provisions below. The Available Software Licenses entered in the Account in compliance with the terms and
conditions of this Agreement, and duly paid shall remain available for twelve (12) months for Reseller, which shall have the right to request
the corresponding Keys to A-LE. Nevertheless, A-LE reserves the right to modify the procedure for the request of such Keys including
putting in place another procedure without going through Web Site. At the end of such twelve (12) month period, the Licenses for which no
Key shall have been requested by Reseller, shall be definitively lost and non refundable.

9. Eligibility criteria
The criteria defining the Equipment and Software eligible to the Service provided under this Agreement are those indicated on the Web Site
from time to time, as regularly updated by A-LE based on the evolution of A-LE's products. Reseller shall regularly check the Web Site to
keep itself aware of the updating of such criteria.

10. Information appearing on the Web Site
Reseller hereby accepts and acknowledges that the information related to article 7 and 9 of this Agreement, made or having been made
available on the Web Site by A-LE, and which history and records are kept by A-LE, can be used as conclusive evidence of the Parties
obligations hereunder.

11. Miscellaneous
11.1 In no event shall A-LE or A-LE's suppliers have any liability hereunder for any indirect, intangible, special or consequential damages,
however caused to Reseller or to the Client and on any theory of liability, arising out of this Agreement, including but not limited to loss of
anticipated profits, loss of image or loss of revenue. In any event, the maximum amount of damages A-LE may be liable to pay under this
Agreement shall not exceed the price paid by Reseller for the Service for the past calendar year.

11.2 This Agreement cannot be transferred or assigned in whole or in part by Reseller without A-LE's prior written approval; A-LE may
freely assign or transfer this Agreement.

11.3 This Agreement is submitted to French Law, excluding its conflict of laws principles, and any dispute arising there from related to its
execution or interpretation shall be submitted to the courts of Paris, France.

BY SIGNING THIS AGREEMENT, RESELLER REPRESENTS HAVING READ, UNDERSTOOD AND ACCEPTED THIS AGREEMENT.

Agreement Date:

Signatory Name:

Your A-LE Applicant number:

Your Reference:

Reseller's signature and stamp:




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Annex 3a: Buy in Bulk and Move contract


« Buy in Bulk and Move»
 1T-BM-v2008

Please attach this contract in an eService Request OR send it by mail to
Supportcenter.EBG@Alcatel-Lucent.com or sent it by fax to number +33 (0)3 69 20 85 85
 __________________________________________________________________________________________________

Service Agreement ("Agreement") between Alcatel-Lucent Enterprise, a Société par Actions Simplifiée, registered at the R.C.S.
PARIS under the number B 602 033 185, with its registered office at : 12, rue de la Baume, 75008 Paris, herein referred to as "A-
LE", and



Reseller's name:




Applicant name:



Herein referred to: as "Reseller", together referred to: as the "Parties".

1. Definitions
«Key»: means a file or an alphanumerical string, associated with the serial number of Equipment, and allowing the Client to use one or
several software products on such Equipment.
«Client»: means any entity using the Software.
«Client Contract»: means the contract concluded between Reseller and Client for the move of Client's Equipment and Software.
«Client Sub-License»: means the Software License which a Client has already been granted. In no event a Client Sub-License may be
deemed an Available Software License.
«Software»: means a computer program meeting the criteria defined in section 11 below, and embedded within the Equipment.
«Software License»: means the right of a Client to use the Software embedded within the Equipment, which may be granted by the Reseller
according to the Distribution Agreement.
«Available Software License»: means a Software License entered in the Account, and usable as described in section 7 below.
«Equipment»: means telecommunication equipment used by a Client, meeting the criteria defined in section 11 below.
«Web Site»: means the A-LE Web Site dedicated to A-LE Business Partners.

2. Prerequisite - Purpose - Term
2.1 Prerequisite. This AGREEMENT IS EXCLUSIVELY FOR A-LE BUSINESS PARTNERS HAVING A DISTRIBUTION AGREEMENT IN
FORCE WITH A-LE FOR SALE OF EQUIPMENT AND SOFTWARE, PERFORMED ACCORDING TO ITS TERMS AND CONDTIONS.
OTHERWISE, THIS AGREEMENT CANNOT ENTER INTO FORCE OR APPLY. RESELLER MAY SUBSCRIBE TO SEVERAL
AGREEMENTS VIA DIFFERENT APPLICANTS ; IN THIS CASE, EACH APPLICANT SUBSCRIBING FOR RESELLER SHALL MAKE ITS
OWN MANAGING ITS RELATIONSHIP WITH OTHER RESELLER'S APPLICANTS AND THE CONSISTENCY OF THE MOVEMENTS
MADE ON ALL RESELLER'S ACCOUNTS.

Distribution Agreement ref. (The "Distribution Agreement"):
_____________________________


Reseller shall return by fax and/or by mail to the address set forth on top of this page, one original of this Agreement duly signed. Once this
signed Agreement has been received and has been accepted by A-LE, the Service shall be delivered according to the terms and conditions
set forth below.

2.2 Purpose. This Agreement defines the terms and conditions under which Reseller may benefit, via the Web Site access to which has
been provided to Reseller under the Distribution Agreement, from the Software License management Account and the Mobility Service
(herein together the "Service").

After validation by A-LE of Reseller's subscription to the Service, A-LE shall open, on the Web Site, an Account in the name of Reseller
accessible with the password delivered within the Distribution Agreement, on which shall be entered, the movements contemplated by this
Agreement, during the Applicable Term (the "Account"). Reseller shall then be entitled during the Applicable Term to :
    - Credit its Account with Software Licenses ordered through the Web Site,
    - Generate Keys corresponding to the Available Software Licenses, from the Account,
    - Manage the Client Sub-licenses through the Account,




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Annex 3b: Buy in Bulk and Move contract
The Reseller shall have the possibility to declare additional users for the Service, and grant them different authorization levels (profiles), as
proposed on the Web Site.

2.3 Term. The term (the "Applicable Term") of this Agreement is one (1) calendar year except in case of anticipated termination according to
the provisions below. In case the Service is subscribed during the course of the calendar year, the Agreement shall last until the end of such
calendar year. The Agreement shall be tacitly renewed year by year for one year, unless terminated with effect at the end of the then
current calendar year, by written notice by one Party to the other at least three months before the end of the then current calendar year,
expressly indicating the intent not to renew the Agreement for the following calendar year. The Applicable Term, as the case maybe as
renewed, may terminate by anticipation by written notice from A-LE to Reseller in case of termination or expiration of this Agreement or the
Distribution Agreement.

3. Opening of the Account – Web Site use
3.1 Opening of the Account. Within five (5) working days from the date the subscription to the Service has been validated by A-LE, A-LE
shall create, on the Web Site, an Account in the name of the Reseller.

3.2 Conditions of use of the Web Site:

(a)   The conditions of use set forth in the Distribution Agreement shall apply to the use of the Web Site by Reseller further to this
      Agreement, as modified by this Agreement, it being understood that such modifications shall be deemed to have an effect only within
      the framework of the implementation of this Agreement ;

(b)   moreover, certain conditions of use of the Web Site appearing on the Web site must be complied with by Reseller which hereby
      accepts them without reservation ;

(c)   Reseller shall not use the Web Site or the functionality of the Web Site, in a fraudulent manner or to achieve unfair commercial
      practices.

3.3 Status of the information provided through the Web Site. Information, details and data provided by Reseller to A-LE via the Web Site are
binding upon the Reseller and are provided under its full and entire responsibility. The fact that A-LE may carry out an entry in the Account,
or perform a delivery or otherwise act within this Agreement does not imply that A-LE acknowledges that the information, details and data
on which A-LE has relied to so enter, deliver or act, are accurate.

3.4 It is expressly agreed that the information provided on the Web Site and related to the Clients' Software configuration (i) shall in no
event be interpreted as granting Reseller the ownership of, or whatever title to, a clientele and (ii) are strictly confidential and as such are
subject to the confidentiality obligations undertaken by Reseller in the Distribution Agreement. A-LE expressly reserves the right to modify
such information without Reseller's consent, including but not limited to as necessary to reflect the evolution of the Clients' Software
configuration, irrespective of whether such evolutions were made by Client, Reseller, or another reseller or any third party.

4. Orders and delivery de Software Licenses - entries in the Account.
4.1 Order. Within the framework of the Distribution Agreement, Reseller may place Orders for Software Licenses through the Web Site
according to the conditions set forth in such Distribution Agreement, and under the pricing and payment conditions applicable there under.
When placing such an order, Reseller shall indicate, by filling in the appropriate field, if it elects to enter in the Account the Software
Licenses so ordered, provided the Account is then open and that the criteria for such an entry are met.

4.2 Delivery and entry in the Account.
4.2.1 Entry in the Account. When A-LE shall have received and accepted an Order for a Software License and Reseller shall have, when
placing such Order elected to enter the ordered Software License in the Account according to section 4.1 above, then A-LE shall proceed to
the entry of Software License in the Reseller's Account. Once entered in the Account, such Software License shall be deemed an Available
Software License.
4.2.2 Time of Delivery. A-LE shall deliver to Reseller the Software Licenses ordered by entry in the Account on the Web Site, according to
section 4.2.1 above. Delivery shall be deemed completed at the time of such entry in the Account and A-LE shall then be entitled to invoice
such Licenses. In case an invoice for such Licenses is not paid when due, A-LE shall have the right to immediately cancel such entries in
the Account and/or to refuse the delivery of the corresponding Keys, without prejudice to any other right an remedies which would be
available to A-LE.

When Reseller will order software licenses meeting the eligibility criteria set forth below, but which are not initially preloaded in the
Equipment, such software licenses shall be deemed delivered when the corresponding entry in the Account will have been made if Reseller
has elected for such entry in the Account at the time the order was placed. Such software shall either be made available to Reseller by A-LE
for download on the Web Site place dedicated to the Reseller, or, shipped on a tangible media according to the Distribution Agreement.

5. Mobility - Entry in the Account
5.1 Reseller may use the Account as a tool to manage the Mobility granted to its Clients within the Client Contracts. Reseller may enter in
the Account the Client Sub-Licenses which the Client shall have decided not to use temporarily on a given node of its network, while
reserving the possibility to further use such Sub-Licenses on another node. The Client Sub-Licenses shall be entered in the Account only if
and when Reseller shall have declared their withdrawal from the Client's system (said withdrawal necessitating the calculation of a
downgrading Key AND the actual installation of such Key on the downgraded system, according to article 6 below) and shall have provided
A-LE with the ACK code returned by the downgraded system. The Client will at all time remain the owner of the Client Sub-Licenses
entered in the Account, which licenses shall be identified and flagged as such on the Account. The Client Sub-Licenses, even entered in the
Account, shall in no event (i) be deemed Available Software Licenses, or (ii) be sold, sub-licensed distributed, leased, transferred, used or
otherwise reassigned to other clients by Reseller. When the Client owning such Licenses will be willing to use a Client Sub-License on
another node, Reseller shall (i) declare on the Web Site the withdrawal of such Client Sub-License from the Account and (ii) ask A-LE to
deliver the corresponding Keys according to article 6 below. In case of Client with locations in several countries, it is hereby stressed that
the Software and Sub-Licenses can be moved within this mobility framework only to a territory for which they have been initially granted or
licensed and in any case in strict compliance with the applicable export control regulations.


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Annex 3c: Buy in Bulk and Move contract
5.2 Reseller shall not use the functionality of the Web Site for performing a move of Equipment, Software or Software License of a Client
without having obtained the express written consent of said Client to that end, and undertakes to provide copy of such consent to A-LE
before carrying out such move. Moreover, It is Reseller's responsibility to ensure that the Client has obtained all necessary rights and
authorizations to perform or have performed such move.

6. Creation and delivery of Keys
6.1 Requests for Keys. Reseller may request to A-LE, via the Web Site, the creation of Keys for each Available Software License appearing
on the Account, and for each Client Sub-License appearing on the Account, within the framework of the performance of a move at a Client
site, or for the downgrading of a system according to articles 5.1 and 6.4. Reseller shall provide A-LE with the serial number of the
Equipment of the Client on which such Software is or shall be installed.
6.2 Delivery of Keys. Keys shall be delivered when made available on the Web Site place dedicated to Reseller. Delivery of a Key by A-LE
to Reseller shall generate a withdrawing entry in the Account, processed by A-LE, corresponding to the Software License or to the Client
Sub-License for which a Key shall have been delivered. It shall be Reseller's responsibility to download such Keys and to equip itself with
necessary means to that end. In the case A-LE is unable to put the Keys at the Reseller's disposal on the Web Site; A-LE shall have the
possibility to deliver such Keys on a tangible media (floppy disk or other media).
6.3 Rejection of requests for Key. A-LE reserves the right to refuse the delivery of a Key when Reseller shall have breached this
Agreement, or in case of technical problem preventing such delivery, such as but not limited to, when there is no Available Software License
on the Account, when a Key ha already been delivered for the Available Software License for which a Key is requested, or when there is a
technical incompatibility with the Equipment, as well as and in the case where there is no Client Sub-License on the Account, or when a
request is made for a Client Sub-License to be installed on a system which does not belong to the Client owning such Sub-License. A-LE
reserves the right to make any necessary verification before or after delivery of a Key, including but not limited to verification of the accuracy
of the information provided by Reseller on the Web Site and the technical feasibility of the request.
6.4. System Downgrading. For any Software under a Client Sub-License withdrawn from a given node according to article 5 above, Reseller
shall immediately, according to article 5.1 and 6.1 above, downgrade the Software Licenses of the original system so as to prohibit the use
of the withdrawn Sub-License on such system, and shall bear all related costs. After such operations, Reseller shall test the working
conditions of the downgraded system.

7. Available Software Licenses
The Available Software Licenses appearing on the Account, may, subject to the foregoing provisions related to the accuracy of the
information provided by Reseller which have lead to qualify such licenses as "Available", and subject to the payment of such licenses by
Reseller to A-LE, be sub-licensed by Reseller as Software Licenses, within the conditions and limits, including territory restrictions, set forth
in the Distribution Agreement and this Agreement.

8. Audit
A-LE reserves the right to perform an audit, remotely or on the Reseller's and/or Clients' premises in order to check the matching between
the Software used by the Clients and the Software Licenses paid by Reseller to A-LE, as well as (i) the actual downgrading of the system
according to section 6 above and (ii) the statements made and information provided by Reseller on the Web Site. Reseller shall inform its
Clients and make them accept within the Client Contract, such A-LE's right to audit. In the case where A-LE discovers an underpayment of
Software License fees within such audit, A-LE shall invoice Reseller, which invoice shall be paid within 30 days, the amount of the unpaid
Software License fees on the basis of A-LE WPL, without discount, in addition to the audit cost incurred by A-LE, and Reseller shall make
its own as the case maybe, to recover such fees and costs from the defaulting Client. Such right to receive payment of majored license fees
and audit costs shall be without prejudice to the right of A-LE to terminate this Agreement or the Distribution Agreement for breach within
the conditions set forth in the Distribution Agreement.

9. Price.
If the Service provided under this Agreement is chargeable, the price is indicated on the Web Site. Payment terms of the price of the
Service, if any, are those set forth in the Distribution Agreement.

10. Termination of this Agreement
10.1 In addition to the termination provisions of the Distribution Agreement, which shall apply within this Agreement, A-LE may terminate
this Agreement immediately, by anticipation without any legal proceedings and without prejudice to any other rights and remedies A-LE may
have including the right to recover unpaid software license fees, in the case Reseller does not pay when due the price of the Service, if any,
or breaches any of its obligations under this Agreement, and does not remedy such breach within ten (10) days following written notice of
such breach by A-LE.

10.2 Effect of Termination: In case of termination or expiration of this Agreement or in case of non renewal of the Service, the Account shall
be blocked according to the provisions below. The Available Software Licenses entered in the Account in compliance with the terms and
conditions of this Agreement, and duly paid shall remain available for twelve (12) months for Reseller, which shall have the right to request
the corresponding Keys to A-LE. Nevertheless, A-LE reserves the right to modify the procedure for the request of such Keys including
putting in place another procedure not going through the Web Site. At the end of such twelve (12) month period, the Licenses for which no
Key shall have been requested by Reseller, shall be definitively lost and non refundable. In case of termination, access to the Mobility
Service on the Web Site shall as well be blocked. Reseller shall make its own managing the Client Sub-Licenses which were on the
Account before such termination or expiration

11. Eligibility criteria
The criteria defining the Equipment and Software eligible to the Service provided under this Agreement are those indicated on the Web Site
from time to time, as regularly updated by A-LE based on the evolution of A-LE's products. Reseller shall regularly check the Web Site to
keep itself aware of the updating of such criteria.




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Annex 3d: Buy in Bulk and Move contract
12. Information appearing on the Web Site
Reseller hereby accepts and acknowledges that the information related to article 9 and 11 of this Agreement, made or having been made
available on the Web Site by A-LE, and which history is kept by A-LE, can be used as conclusive evidence of the Parties obligations
hereunder.

13. Miscellaneous
13.1 In no event shall A-LE or A-LE's suppliers have any liability hereunder for any indirect, intangible, special or consequential damages,
however caused to Reseller or to the Client and on any theory of liability, arising out of this Agreement, including but not limited to loss of
anticipated profits, loss of image or loss of revenue. In any event, the maximum amount of damages A-LE may be liable to pay under this
Agreement shall not exceed the price paid by Reseller for the Service for the past calendar year, or 10.000 euros whichever is the lower.

13.2 This Agreement cannot be transferred or assigned in whole or in part by Reseller without A-LE's prior written approval; A-LE may
freely assign or transfer this Agreement.

13.3 This Agreement is submitted to French Law, excluding its conflict of law principles, and any dispute arising there from related to its
execution or interpretation shall be submitted to the courts of Paris, France.

13.4 A-LE reserves the right to stop offering the Mobility Service for certain Software. In such case, this Agreement shall be terminated by
A-LE for the Mobility Service of such Software, without any compensation or indemnity for Reseller.

BY SIGNING THIS AGREEMENT, RESELLER REPRESENTS HAVING READ, UNDERSTOOD AND ACCEPTED THIS AGREEMENT.




Agreement Date:




Your Signatory Name:



Your A-LE Applicant number:



Your Reference:


Reseller's signature and stamp:




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