Resume in Word - Richard Merchant

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Resume in Word - Richard Merchant Powered By Docstoc
					Richard Merchant                                                                    Director of Operations

5243 Bull Run Drive
Baton Rouge, La 70817
(c) 919-841-2891
(h/f) 225-615-7287

Personal Website and Profiles

         Professional Website                      *             LinkedIn Profile

                My Blog by Richard R Merchant      *             Facebook Profile
 Profile                   *             Twitter Profile

Operations/Distribution/Supply Chain Specialist
Director of Operations * Distribution Manager * Operations Manager
Organized and analytical problem solver with excellent communication skills poised to deliver P&L execution,
teammate development, and good judgment as an Operations Manager, or comparable position.

Core Competencies & Skills
       Excellent People Skills – Motivating, mentoring, training, and team building
       Excellent Communication Skills – internal, external, verbal, written, MS Office
       Time Management & Organizational Skills – energetic, proactive, planning and execution
       Project Management - acquisition planning, recovery planning, cost-analysis
       P&L Execution and Budgetary Planning Process
       Supervised Salary/Hourly Teammates/CDL Drivers with OSHA/DOT experience

Professional Experience
Director of Operations (Operations Manager) | CARQUEST        December 1995 - August 2010
Baton Rouge, LA                 Phoenix, AZ          Seattle, WA

Entrusted with P&L execution, supervising six direct reports, team building & mentoring, providing excellent
customer service, managing CDL drivers and files, P&L budgetary process, inventory control, office functions,
receiving, stocking, production, shipping, and returns.

       Designed and implemented a successful recovery plan in an underachieving operating unit

            o    Cost-Analysis Project saved $750,000 annually

            o    Won 2 President’s Club Awards – highest honor bestowed by CARQUEST

            o    Mentored 5 Supervisors into promotions, 2 as Directors

       Improved customer service level, audit score, gold standards and teammate morale

       Helped design and implement Phoenix Acquisition
Richard Merchant                                                                                             Page | 2

             o    Successfully changed over one distribution center and 40 stores

        Executed successful implementation to Highjump WMS from an existing “Legacy” System

        Secured a prestigious $10,000 Grant for the Renton, WA. Boys & Girls Club

Account Executive | CARQUEST            Richmond, VA                      January 1995 – December 1995
    Provided unparalleled customer service to 14 independents

        Entrusted with inventory adjustments, account management, handling customer issues and prospecting

Manager Trainee | CARQUEST               Raleigh, NC                      May 1993 – December 1994
    Completed training in all supervisory positions

        Entrusted with up to 20 direct reports, office staff, shipping, stocking, and returns department.

    B.S. in Statistics                                North Carolina State University (May 1992)
    FT MBA Student                                    North Carolina State University (Fall 2011)
    6 Sigma Green Belt Certification                  Aveta Business Institute (April-May 2011)

        Microsoft Office (Excel, Word, Outlook, PowerPoint)
        6 Sigma Green Belt Certified
        WMS (Highjump) –Implementation & Processes
        DOT, OSHA, CDL Drivers
        Dale Carnegie 12 week course
        Rosetta Stone Spanish Level 4

Groups & Associations
        Habitat for Humanity of Greater Baton Rouge (2011 - present)
        Board Member Renton, WA. Boys & Girls Club (2005-2007)
        NC State Alumni Association
        Operations/Distribution Managers LinkedIn Discussion Group

        Running * Reading        * Volunteering

“I believe in continuous personal & professional improvement through research & analysis, education,
training, and team building. My consistency in leadership and equal treatment has led to motivated, high
performing teams throughout my career.”

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