Movistar to Vodafone migration - Instructions TUI España is going to migrate from its current mobile phone operator Telefónica - Movistar to Vodafone. For this reason all the mobile phones and SIM cards will be changed. ‘Servicios Generales’ staff at TUI España offices will provide you with the new phones, accessories and SIM cards. A SIM card copier will be also available to transfer your contacts from your old Movistar phone to the new Vodafone phone. The migration dates are: Canary Islands: July 14th between 03:00 AM and 06:00 AM Spanish mainland: July 15th between 03:00 AM and 06:00 AM Balearic Islands: July 16th between 03:00 AM and 06:00 AM It is very important that the new Vodafone phones and Blackberries remain switched OFF during the night of the migration. After the migration the long cell phone number will remain the same (6xx xxx xxx). The short number will be: Palma and Barcelona Offices: 1 + last 4 digits of your landline extension number (1xxxx) All other cases: 1 + current short mobile number (1xxxx) Mobile Phone (Nokia 3120 Classic) Prior to the migration date you must move contact data stored in your current mobile phone to your new Vodafone handset. Ask Servicios Generales staff for a SIM copier. The SIM card memory is limited, so it is recommended you transfer a maximum of 250 contacts. To copy SIM contacts consult the manual of your current Movistar phone. During the migration you will receive 2 SMS on your mobile phone from the number 71692. Additionally, you will receive a call from Vodafone over the 48 hours prior to date of portability to remind you that this change will occur. The new SIM card has a different PIN number, this is printed on the card that you will receive. Remember to enter the new SIM card in the Vodafone mobile. Remember to switch off the Vodafone mobile phone on the night of the migration, however you can charge the phone battery as soon as you receive it. Please return the old Movistar phone to Servicios Generales staff. Blackberry Curve 8900 You will receive a package with your new Blackberry Curve 8900. DO NOT connect it to your computer yet! The day before the migration introduce the SIM card into the Blackberry. Remember to switch off the new Blackberry during the night of the migration date. If you have a TUI España email account Connect your computer to the TUI España network from any office and have your PIN prepared. Contact the TUI España ServiceDesk on 971 76 6850 to set up your Blackberry. Please return the old Movistar Blackberry to Servicios Generales. If you don’t have a TUI España email account (TUI UK and others) Contact your IT helpdesk to set up the new Blackberry. Please return the old Movistar Blackberry to Servicios Generales. Internet UMTS/3G/USB modem You will receive a package with your new UMTS/3G/USB modem. DO NOT connect it to your computer yet! Insert the SIM card into the USB modem and have the PIN prepared. If you have a TUI España computer Connect your computer to the TUI España network from any office Contact the TUI España ServiceDesk on 971 76 6850 to set up your UMTS/3G/USB modem. Please return the old Movistar UMTS/3G/USB modem to Servicios Generales. If you don’t have a TUI España computer Contact your IT helpdesk or connect the Vodafone modem and follow the instructions. Please return the old Movistar Blackberry to Servicios Generales. Support in case of problems All information (manuals, billing, rates, etc) will be published at http://informatica.tuies.net please check this website regularly. If you have a problem with the migration please contact the TUI España ServiceDesk on 971 76 6850 during the following hours: Monday to Friday from 08:30 to 20:30 h (GMT+1) Saturdays from 09:00 to 14:00 h (GMT+1) From the TUI España IT department we would like to thank you for your collaboration and to apologize for any inconvenience that may be caused as a result of this change.
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