The Concept The Passport
The Passport will expedite communication
across various partners. The passport
encourages transparency for customers
across provider groups which will enable
effective use of services.
Offering pathways to prosperity to those
The Passport is designed to link customers CAA uses the Passport to in poverty in the Greater New Haven
to a broad range of organizations. The symbolize ease of access and area through Service, Collaboration,
model ensures that customers/families are ensures continuity of services. Advocacy, and Knowledge Generation.
assessed for a full range of services. It By facilitating needed services
complements the Human Services
across multiple organizations
Infrastructure (HSI) concept which is based
on conducting comprehensive needs and programs, we will convey to
assessments at the initial point of service. customers that they, and their
This is followed by intensive efforts to impact families matter, as they embark
the outcome for customers in order to on a new pathway.
increase the likelihood of success.
Implementation of the Passport concept
requires us to understand more clearly who
our partners are in advance of referring Community Action Agency
customers/families. This will require CAANH of New Haven
and our partners to understand the scope,
range, depth, and capacity of each or our
organizations. 781 Whalley Avenue,
New Haven Ct 06515
Fax: 203-397-7475 Community Action Agency
Website: www. caanh.net
CAA is an equal opportunity
provider and employer
How It Works: Passport Partners
1. Utilizing a universal intake form, CAA Annie E. Casey Foundation
collects demographic data, to assess
Bank of Southern CT
Bender, Anderson and Barba, P.C.
2. Once the initial assessment has occurred, Beulah Heights
our Family Services Division either refer, CT Association For Community Action
case manage, or complete the process. Christian Community Action Agency
Cornell Scott Hill Health Center
The Community Action Agency of 3. During comprehensive case management Community Mediation
New Haven, Inc. (CAA) we empower customers to develop and Connecticut Food Bank
personalize a prosperity/action plan. CT Department of Social Services
Early Childhood Council
The Passport to Prosperity concept
is designed to:
Life Haven, Inc.
Male Involvement Network
Improve the continuity and flow of
New Alliance Bank
Greater New Haven Diaper Bank
Achieve efficient and effective results New Haven Family Alliance
with customers by offering a broad based New Haven Healthy Start
community support network. New Opportunities, Inc.
Foster the development of a TD Bank
comprehensive, well coordinated, customer- The National Association of Letter Carriers
focused delivery system. Wachovia Bank
4. The prosperity/action plan allows Webster Bank
The effective use of the passport will customers to embark upon services and Yale-Griffin Prevention Research Center
increase the number of customers who are programs through our collaborations, which
provide a variety of resources.
The Underlying Assumptions are:
5. Implementation of the prosperity/action
plan is integral to the passport because it
Contemporary case management models facilitates movement between customers,
often do not effectively integrate services for
CAA, partners, and funders.
Current social service practice
discourages effective partnerships and
For a complete list of our partners please
visit our website. www.caanh.net