The Provincial Government of Gauteng is committed to the achievement and maintenance of
diversity and equity in employment, especially in respect of race, gender and disability.
Applications must be submitted on form Z83, obtainable from any Public Service Department,
which must be complete in full. A certified copy of your Identity Document and qualifications as
well as a CV must be attached. THE SPECIFIC REFERENCE NUMBER OF THE POST
MUST BE QUOTED; FAILURE TO COMPLY WITH THESE INSTRUCTIONS WILL
DISQUALIFY APPLICATIONS FROM BEING PROCESSED.
GAUTENG SHARED SERVICES CENTRE
POST : ANTI-VIRUS SUPPORT SPECIALIST
DIRECTORATE: Technology Support Services
SALARY : R271 797.00 – 315 573.00 per annum (Total package)
CENTRE : Johannesburg
REQUIREMENTS : A bachelor’s degree or equivalent qualification in the field of Information and Communication
technology (ICT), together with experience in an enterprise IT environment, and also
Symantec certification, and MCSE 2003 Certification, and ITIL Certification.
PERSON PROFILE : Anti-Virus support specialist skills, problem solving skills, statistical and data analysis skills,
ability to communicate (written and verbal) at different levels, external and internal networking
skills, service delivery innovation, presentation skills, strategic planning and leadership skills,
negotiation skills, client orientation and customer focus, innovation and creativity, computer
DUTIES : Adding all Anti-Virus Support related systems to the current monitoring systems.
Apply Change Management principles for all Anti-Virus support related changes.
Capacity Management and tuning.
Complete all required reports for Management Information.
Contribute to motivation for all staff within the unit.
Identify and communicate all service impact issues.
Identify and take part in organisational innovation forums.
Implement best practice for technologies in GPG.
Manage all support calls assigned within set SLA.
Manage own performance in contribution to the ICT Infrastructure and Operations Unit.
Manage support calls to Software and Hardware providers.
Participate in projects relating to Anti-Virus Support.
Planning and expansions of service relating to Anti-Virus Support.
Take part in the GPG IT forum as technical expert.
Troubleshooting performance related issues.
ENQUIRIES : Maxwell Ramutla (011) 689 8669
CLOSING DATE : 16 May 2006
Applications can be delivered to: Gauteng Shared Service Centre, 77 Fox Street, Johannesburg or
posted, Private Bag x 114, Marshalltown 2107 or contact the GSSC Call Centre on (011) 355 2222
PLEASE NOTE: Due to the large number of applications we envisage receiving, applications will not be
acknowledged, You may however contact our Call Centre to check your application. If you do not receive
any response from us within 3 months, please accept that your application was unsuccessful. All
advertisements for vacancies can be viewed at www.gautengonline.gov.za