NCR/iVENDOR EOS
(E-commerce Operating System)
With the arrival of the NCR/iVendor EOS, the retail landscape will never be the same again. The EOS (E-commerce Operating System) brings the best of Internet technology into the store and allows you to dramatically impact your bottom line by increasing sales per square foot, reducing inventory costs and increasing customer satisfaction. With the EOS you can sell entirely new product lines, avoid lost sales due to out-of-stock items, and sell more products from the lines you already carry. An integrated commerce system built around in-store Web kiosks that complement existing retail applications, the EOS is an e-merchandising network that connects suppliers, retailers and their customers by offering secure payment processing, order fulfillment, shipping and customer support — all from a retailer’s in-store kiosk.
Increase Sales Through “Virtual” Inventory
The EOS enables retailers to access an extensive virtual inventory of products: Sell new categories of products: Sell completely new product lines! iVendor’s supplier network is over 200 manufacturers deep and millions of SKUs strong. The network is completely EDI and Web integrated with inventory updates and world-class content. There are complementary products for every retailer. No out-of-stock items: Eliminate frustrating out-ofstock items and capture lost sales. Whether you have a web site and drop-ship capabilities or not, the iVendor EOS allows you to cut down dramatically on OOS items. By utilizing open access APIs and cutting-edge XML technology, iVendor/NCR can easily and seamlessly integrate with your existing infrastructure and product catalog.
Extend existing product lines: Reduce inventory-carrying costs and increase inventory turns by stocking the most popular SKUs in your store and stocking the full line of a manufacturer in your virtual warehouse. With virtual product line extensions, you can capture sales that you were unable to make before by carrying all of a line’s products in your virtual warehouse. Now shoppers never have to leave without their order.
ADDITIONAL RETAILER BENEFITS
Reduces in-store inventory costs and increases inventory turns Allows multiple sales channels to link into one centralized system with one customer view Enables additional revenue stream through vendor advertising fees Captures valuable customer information and enables retailers to reward loyal shoppers Provides a framework to integrate the retailer’s POS systems, web site and kiosk initiatives into one powerful system
NCR/iVENDOR EOS
Improve Customer Service and Reduce Operational Costs
In an age when products are becoming more complex and consumers are demanding more information about their products, the EOS gives retailers a way to contain labor costs while offering a superior customer service experience. The EOS leverages self-serve technology to provide shoppers with rich and detailed product information, as well as an interactive merchandising opportunity to cross-sell and up-sell merchandise. The EOS lets customers set their own pace for their shopping experience without additional resources being allocated to floor staff. Today’s shoppers increasingly expect in-store technology and are comfortable with self-serve systems.
CUSTOMER BENEFITS Increases overall customer satisfaction by allowing multiple purchasing options Enables customers to view product information and comparisons to make informed purchasing decisions Reduces out-of-stock problems by allowing fulfillment through the kiosk Dramatically increases product selection in a retail location
Implement an Interactive Solution
The NCR/iVENDOR EOS solution includes: NCR 7401 Web Kiosk — Touch-screen multimedia capabilities in a compact, integrated and attractive terminal. NCR Web Kiosk Bundled Application Suite — A robust foundation for the EOS application and for development of additional customer service applications such as store mapping and price finder. NCR/iVendor EOS Application — The e-commerce solution for retailers.
The entire web kiosk solution easily integrates into your existing in-store infrastructure, including third-party systems. We connect to any DBMS that is JDBC or DBMS compliant. Our retail systems-integration experts will work closely with you to ensure that your self-service solution supports your business objectives and delivers the value you — and your customers — expect. For more information about the NCR/iVendor EOS, and other NCR solutions for the retail industry, contact your local NCR representative or visit NCR on the Internet at www.ncr.com