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					      T H E   C A N A D I A N   B A R   A S S O C I AT I O N     /   L’ A S S O C I AT I O N          D U     B A R R E A U    C A N A D I E N




              Law Practice Management for Lawyers
                       Gestion de la pratique du droit
March/Mars 2000
                           CBA National Law Practice Management and Technology Section /
                           Section nationale de la gestion de la pratique du droit et technologie de l’ABC



                                                                                                                      host Website. The presenter can display these
Education and Meetings:                                                                                               “slides” to the participants through their

Doing it at a Distance                                                                                                computer screens in an order and at a pace which
                                                                                                                      suits the presentation. Participants can access the
                                                                                                                      seminar from their office, home, hotel or client
                                                                                                                      location; indeed, from anywhere with access to
By Richard G. Ferguson                                (b) by Internet-based conferencing, which is                    the Internet and a telephone connection.
                                                          accessed by users connecting to a secure                    Similarly, the presenter needn’t travel from his or
The cost, convenience and efficiency of face-to-          Website from their computer using a Web                     her own locale to make the presentation, as it can
face meetings and educational conferences                 browser (Netscape or Internet Explorer are                  also be made from office, home or hotel room.
continues to come under scrutiny of managing              the most commonly used).
partners, clients, lawyers and Continuing Legal                                                                       Is it Better Than a Conference Call?
Education (CLE) providers.                            The presenter creates visual presentation                       The difficulty with conference calls is that the
                                                      materials using Powerpoint or a similar                         presenter cannot provide visual information and
Conventional face-to-face meetings or                 presentation program, and downloads them to the                 participants are unable to ask demonstrative
conferences require individuals to take time away                                                                                                           continued on page 4
from their regular responsibilities (both home and
office) and expend significant amounts of money          PRÉCIS
on transportation and accommodation. As a
result, lawyers and their clients have increasingly
opted for methods of communication which do             La formation à distance                                       la téléphonie et l’informatique. Les participants à ces
                                                                                                                      formations à distance sont réunis de deux manières :
not require such expenditure of time and                Le coût, la commodité et l’efficacité des réunions et
resources. This has lead to a dramatic increase in      conférences éducatives en face-à-face continuent d’être       (a) par appel-conférence téléphonique (les participants
the use of conference calls and video conference        scrutés à la loupe par les gestionnaires, les juristes, la        composent un numéro central de conférence); et
meetings.                                               clientèle et les fournisseurs de programmes de
                                                        Formation juridique permanente.                               (b) par conférence sur Internet, au moyen d’une
                                                                                                                          connexion par un des navigateurs connus
The Canadian Bar Association, in partnership
                                                        Les face-à-face obligent les participants et les                  (Netscape, Internet Explorer) à un site Web réservé.
with the University of Ottawa, has pioneered a
                                                        participantes à se libérer de leurs activités régulières et
new way of delivering CLE using technologies                                                                          Le présentateur crée des présentations visuelles
                                                        à dépenser des sommes relativement importantes pour
which are also adaptable for use as client              les déplacements et l’hébergement. Aussi ne faut-il pas       Powerpoint (ou autres logiciels semblables), les
communication and education tools. The distance         se surprendre que juristes et clients optent de plus en       télécharge au site Web réservé et peut alors afficher des
education initiative launched by the CBA in             plus pour des moyens de communication moins                   « acétates » sur les écrans des participants. Ces
January 1999 was the culmination of years of            coûteux, tels les vidéo-conférences et les appels-            derniers peuvent suivre la formation de leur bureau,
research and investigation by the Law Practice          conférences.                                                  d’un hôtel, de leur domicile ou ailleurs à condition qu’il y
Management and Technology Section, the first                                                                          existe un lien Internet.
CBA Section to offer educational conferences            L’Association du Barreau canadien, en partenariat avec
                                                        l’Université d’Ottawa, est à l’avant-garde de l’adaptation    Le logiciel permet au participant de lever une « main
using this combination of telephone and
                                                        des nouvelles technologies de communications à des            électronique » pour poser des questions à l’animateur,
computer technologies.                                                                                                et d’entretenir une discussion avec les autres
                                                        fins éducatives. Le projet de formation à distance lancé
                                                        par l’ABC en janvier 1999 met notamment à profit des          participants. L’animateur peut dialoguer avec l’auditoire,
How Does It Work?                                       années de recherches et d’enquêtes réalisées par la           collectivement et individuellement. Les applications sont
Participants in a distance education conference         Section nationale de la gestion de la pratique du droit et    presque illimitées et permettront à l’ABC de dispenser
are connected in two ways:                              technologie (GPDT).                                           des programmes éducatifs à ses membres partout et au
                                                                                                                      public, et de collaborer avec l’ABA et d’autres
(a) by telephone conference call (participants dial     La Section GPDT est d’ailleurs la première au sein de         organisations.
    in to a central conference number); and             l’ABC à offrir des conférences éducatives en conjuguant


 This newsletter has been sent out via e-mail, as part of a pilot project, to all members that have registered their e-mail address with the CBA. If you wish to
 receive information electronically, please send your e-mail address to elainem@cba.org and we will update our database.

 Ce bulletin a été envoyé via courrier électronique, dans le cadre du projet pilote, à tous les membres qui ont fait parvenir leur adresse électronique à
 l’ABC. Si vous désirez recevoir des renseignements par voie électronique, veuillez faire parvenir votre courriel à : elainem@cba.org et nous mettrons à
 jour notre base de données.
                                                                                                                              education or training with computers,
                                                                                                                              information technology, computerized
           Message from                                                                                                       legal and multi-disciplinary research, the
                                                                                                                              Internet, and so on. Yet we shall soon require
                                                                                                                              such competence to comply with professional

           the Chair                                                                                                          practice standards.

                                                                                                                              The CBA has a history of providing timely CLE
                                                                                                                              to the profession. The LPM&T Section will
By David W. Hooley, Q.C.                                          opportunities to enhance future liaisons and                therefore take the initiative to design, develop
Patterson Palmer Hunt Murphy                                      cooperation are being pursued.                              and implement a technology course for lawyers
                                                                                                                              at the beginner, intermediate and advanced
Section Activities                                       Practising Lawyer’s Technology Course                                levels. We currently plan to work closely with
Following the 1997 Task Force Report aimed at Emerging technologies are fundamentally                                         the DOJ, the FLS and the CBA to make this
revitalizing the Law Practice Management                 changing the way we practise law. An excellent                       technology course happen. Internet distance
Section (which had been dormant for some                 book on this changing legal paradigm for law                         learning modules will substantially reduce
years), the Law Practice Management &                    practice is The Future of Law: Facing the                            delivery costs and enhance accessibility.
Technology (LPM&T) Section Executive has                 Challenges of Information Technology (1996),
worked diligently the past few years to                  by Richard Susskind. Last year, the Section                          LPM&T Representatives for all Sections?
mobilize a relevant and effective national               added “Technology” to its name in order to                           The LPM&T Section is recommending that in
Section. The Section has sponsored CLE for the reflect this phenomenon.                                                       the future, all Sections designate a “Law Practice
past several years at the CBA                                                                                                 Management & Technology” person(s) on their
Annual Conference, and several       In keeping with emerging              The Federation of Law                              Section Executives. While there is much generic
new CLE proposals have been          technology, members who have an       Societies (FLS) Technology                         material, each practice area has its own unique
submitted for the 2000 Annual        e-mail address registered with the    Work Group recently                                law practice and technology issues and
Conference in Halifax.               CBA received this newsletter          completed an excellent report                      applications. Accordingly, we are requesting
                                     electronically. Sending the           which includes draft                               each Section to consider “institutionalizing” a
We conducted a four-part pilot       newsletters electronically is an      amendments for the CBA and                         person responsible for this area.
project on distance learning over efficient and cost-effective way of      provincial law societies to
the Internet earlier this year.      delivering timely and interesting     adopt as part of their Codes of
This successful project will                                               Professional Conduct. These                           National Section Officers/Dirigeant et
                                     articles. This new delivery method                                                          dirigeantes de la Section nationale
carry on into 2000. We also had      is part of a CBA pilot project, and   proposals will require
a particularly productive            your input is welcome. If you have    practising lawyers to attain                          Chair/Président
meeting in October with our          an e-mail account, send to            technological competence as a                         David W Hooley
counterparts at the federal                                                matter of professional                                Patterson Palmer Hunt Murphy
                                     elainem@cba.org your address                                                                Tel/Tél. : (902) 628-1033
Department of Justice (DOJ),         and an electronic version of the      responsibility. Many practising
                                                                                                                                 Fax/Téléc. : (902) 566-2639
Canada’s largest “law firm.” A       newsletter will be sent to you.       lawyers over the age of 30                            dhooley@pphm.com
number of new initiatives and                                              have little or no legal
                                                                                                                                 Vice-Chair/Vice-présidente
                                                                                                                                 Susan L McCaffrey
                                                                                                                                 Legal Aid Ontario
                                                                                                                                 Tel/Tél. : (416) 204-7132
     PRÉCIS                                                                                                                      Fax/Téléc. : (416) 979-1087
                                                                                                                                 mccaffrs@olap.org
    Un mot du président                                           conduite professionnelle de l’ABC et des ordres
                                                                  provinciaux et territoriaux. En vertu de ces                   Treasurer/Trésorier
    À la suite de la publication du rapport du groupe de          amendements, l’acquisition d’un niveau de compétence           Jack R Williams
    travail visant à raviver la Section de la gestion de la       technologique deviendrait une responsabilité                   Bayly Williams
    pratique et technologie, l’Exécutif a redoublé d’ardeur.      professionnelle pour le juriste.                               Tel/Tél. : (867) 920-4542
    La Section a parrainé des programmes de FJP depuis                                                                           Fax/Téléc. : (867) 873-4790
    quelques années au Congrès annuel de l’ABC, et                Plusieurs avocats, avocates et notaires de plus de 30          williamj@baylywilliams.nt.ca
    d’autres sont en chantier pour le Congrès annuel 2000 à       ans ont peu, voire aucune formation en informatique et
    Halifax.                                                                                                                     Secretary/Secrétaire
                                                                  ont une connaissance fort limitée des technologies de
                                                                                                                                 Patricia M Byrne
                                                                  l’information, de la recherche multidisciplinaire et de        Catalyst Consulting
    Nous avons réalisé en 1999 un projet pilote de formation      l’Internet. Or, ces compétences seront bientôt requises        Tel/Tél. : (604) 689-1776
    à distance qui se poursuivra cette année. Nous avons          pour se conformer aux normes de pratique                       Fax/Téléc. : (604) 689-1792
    aussi participé à une réunion fort productive avec nos        professionnelle.                                               pbyrne@catalystlegal.com
    collègues du ministère fédéral de la Justice au mois
    d’octobre dernier.                                            La Section entreprend donc de concevoir, de développer         Past Chair/Président sortant
                                                                  et d’offrir des cours de technologie pour juristes (pour       Richard G Ferguson
    Technologie et pratique du droit                              débutants, intermédiaires et experts). Ce travail se fera      Lynass Ferguson & Shoctor
                                                                  en étroite collaboration avec le ministère de la Justice,      Tel/Tél. : (780) 483-1165
    Les nouvelles technologies modifient fondamentalement         l’ABC et la FOPJC. L’utilisation de l’Internet comme           Fax/Téléc. : (780) 483-3024
    la manière de pratiquer le droit. Voilà pourquoi la Section   véhicule réduira de beaucoup les coûts tout en                 rferguson@altabusinesslaw.com
    a ajouté le mot « technologie » à son nom l’an dernier.       rehaussant l’accessibilité.                                    Personne ressource/Staff Liaison
                                                                                                                                 Suzanne Quesnel
    Le groupe de travail de la Fédération des ordres              La Section GPDT recommande également qu’à l’avenir,            CBA/ABC
    professionnels de juristes du Canada (FOPJC) a                toutes les sections nomment un représentant « GPDT »           Tel/Tél. : (613) 237-2925
    récemment produit un excellent rapport qui contient           à leur exécutif vu l’importance du secteur.                    Fax/Téléc. : (613) 237-0185
    d’ailleurs des projets de modification aux codes de                                                                          suzanneq@cba.org


2                                                                                                                                                                   March 2000
   PRÉCIS
                                                         How to Turn a Newsletter Into
  Votre bulletin :
  un outil de marketing                                  Your Best Marketing Tool
  Les bulletins constituent un excellent véhicule de
                                                         By Milton W. Zwicker                                  Lively Writing
  communication et de service à la clientèle. Mais
                                                                                                               Your readers are important; chances are they
  rappelez-vous que votre clientèle vous jugera par
                                                         Newsletters are a great way for lawyers to            don’t want to read legalese. Long sentences and
  ce qu’elles lira dans votre bulletin. Vous devez
  donc produire un document intéressant et utile.
                                                         deliver tangible service-benefits to their clients.   long blocks of type with no sub-headlines to
                                                         They can serve as a valuable aid to stay in touch     break them up are obstacles to readability.
  Vos lecteurs vous jugeront notamment par le            with your clients between retainers. But              Writing simply and to the point is difficult. Most
  degré d’utilisation quotidienne des                    remember, these same clients will judge you by        lawyers are poor writers. Recognize and accept
  renseignements contenus dans votre bulletin.           what they see and read in your newsletter.            this fact, but make sure you hire someone,
  Celui-ci ne doit pas seulement chercher à              Therefore, you must strive to make it a               maybe a high-school English teacher, to keep
  communiquer, il doit pousser le lecteur, la lectrice   publication your clients will want to read.           your writing standards high.
  à poser des gestes concrets. Définissez bien
  l’objectif du bulletin, et expliquez-le.               Your readers will take the true measure of your       A Name That Identifies the Subject
                                                         newsletter from how effective it is in the            Choose a name that identifies the newsletter
  Déterminez votre public cible. Un bulletin ne peut     delivery of information that will help them in        subject quickly. Many lawyers choose to name
  tout dire à l’ensemble de la clientèle. Un bulletin    their day-to-day lives. Most law firm newsletters     their newsletters: NEWSLETTER. This is simply
  doit donc contenir une information spécialisée.        don’t meet this test. You run the risk that such a    not good enough. Do you want to take the
  Vous devez par ailleurs vous demander                  newsletter will do more damage to your image          chance that many potential readers will simply
  continuellement quels sont les besoins                 than no communication at all. Run your                discard your newsletter because they have to
  d’information de vos clients cibles. Cela fait, ne     publication past these tips to help you decide if     take the time to find the answer to this question:
  leur livrez pas des textes en jargon juridique.        your newsletter meets the needs of your readers.      A newsletter about what? The title of your
  Évitez les phrases longues, écrivez simplement.
                                                                                                               newsletter must catch and hold the attention of
                                                         A Well-Defined Purpose                                your readers. Try to choose a name that quickly
  Le choix d’un nom a de l’importance. BULLETIN
                                                         If you want your newsletter to work, first define     identifies the subject matter for the reader.
  ne suffit pas. Tâchez de trouver un nom
                                                         its purpose. You may think the purpose is
  accrocheur et opportun, un nom qui identifie bien
  votre publication. La présentation compte aussi.
                                                         obvious: to communicate with clients. This            Good Looks
  Sans devenir artistes du graphisme, vous pouvez        purpose is not specific enough. You not only          Layout and design are art forms, but you can
  maîtriser les techniques de base. Au besoin,           want to inform your clients and potential clients,    learn the basics. The front page is the first thing
  recherchez l’aide d’un journal local ou d’une          you want them to take some action, to do              readers see. It must catch your readers’ attention
  école de journalisme.                                  something as a result of reading your newsletter.     and lure them inside. A good-looking nameplate
                                                         You might want your clients to know what areas        and logo, good margins and adequate white
  Un conseil : publiez régulièrement et non              of law you practise or how the latest changes in      space between paragraphs are a must. Long
  sporadiquement. Publier à intervalles réguliers        the law will affect them. Whatever you want to        paragraphs make for difficult reading. Someone
  fidélise la clientèle et des conseils fréquents        accomplish, spell it out in a short statement of      from a local newspaper or school of journalism
  aident vos clients à former des jugements              your newsletter’s purpose.                            may help you with design advice.
  informés. Souvent, après un enthousiasme initial,
  les publications s’essoufflent. Vous devez             A Niche Group of People                               Also, will you print or duplicate your newsletter
  entretenir cet enthousiasme : sans un                  Determine your audience. A newsletter by              on your own photocopier? Offset printing will
  engagement soutenu, inutile de poursuivre.             definition cannot be all things to all your clients   produce the most professional-looking job. Get
                                                         at all times. Many newsletters contain articles on    professional advice before decide on your
  Enfin, le meilleur bulletin de la planète ne servira   a broad range of legal subjects. They assume all      printing format.
  pas à grand-chose s’il ne se rend pas à son            clients have an interest in a broad range of legal
  public cible. Si le bulletin est posté à une
                                                         matters. Few lawyers have this interest. Why do       Publish Regularly
  entreprise, faut-il l’adresser au président, à une
                                                         you think clients are any different? A newsletter     Set up a schedule. A newsletter published on a
  autre personne? Combien d’exemplaires faudrait-
                                                         should deliver specialized information. You can       regular basis is a better communication tool than
  il inclure? Doit-on distribuer le bulletin chez des
                                                         accomplish this goal with a newsletter written        one produced sporadically. Since one of the main
  courtiers en immobilier? Dans des bureaux de
                                                         with a particular audience in mind and a defined      functions of a law firm newsletter is to help
  médecins? Ailleurs? Développez une liste
  d’envoi... et invitez vos lecteurs à commenter le      area of practice. The needs of clients vary           clients make judgments about their interests,
  contenu.                                               greatly, so your chances of success with a non-       frequent advice they can rely upon is critical.
                                                         specific newsletter are very low.
                                                                                                               Commitment
 Successful Client Newsletters: The Complete             Practical Content                                     The idea of a firm’s first newsletter usually
 Guide to Creating Powerful Newsletters by               You must continuously ask yourself what your          evokes a lot of initial enthusiasm. The trick is to
 Milton W. Zwicker is published by the Law               clients need and want to know. What do they           sustain the enthusiasm. Unless you hire
 Practice Management Section of the American             already know about the subject matter, and what       professional help, you and your firm will have to
 Bar Association. This book may be purchased for         do you need to tell them to persuade them to          report, research and write the newsletter. This
 $77 for members ($87 for non-members)                   seek your advice? Do you need to persuade them        takes time. If you cannot get a commitment from
 through the Canadian Bar Association. Contact           or inform them about some matter that will            people in your firm to carry out a multitude of
 Nickie Cassidy 1-800-267-8860 or                        affect them personally, such as a change in the       tasks, why attempt the job in the first place?
 nickiec@cba.org.                                        tax law?                                                                              continued on page 4

Mars 2000                                                                                                                                                        3
Education and Meetings...                                                                                       Continuing Legal Education
continued from page 1
                                                                           Word of Thanks
                                                        I would like to thank Pierre Laurin, Anne Wallace and   Monday August 21, 1:30 to 3:30
questions. The problem with a passive, pre-                                                                     Technology Primer for the Solo/Home/Mobile Office
                                                        Sandy Duck (CBA Director of CLE) for their ongoing
recorded audio-visual presentation is that it                                                                   Sponsored by CBA Nova Scotia Branch
                                                        interest and support for the distance education
offers participants minimal opportunity for
                                                        initiatives undertaken by the Law Practice Management
interactivity and denies the presenter the                                                                      Are you currently working on your own, or considering
                                                        and Technology Section. Also, special thanks to Alain
opportunity to ask questions or elicit feedback                                                                 setting up an office in your home, or wondering about
                                                        Erdmer and Don McDonnell of the University of Ottawa
from the participants.                                                                                          the possibilities of a virtual office? If so, this program
                                                        for their support and assistance. The University of
                                                        Ottawa is the CBA’s program partner in this distance    will help you to evaluate hardware and software
The distance education software utilized by the                                                                 solutions that may enable you to practice law more
                                                        education initiative.
CBA allows participants to raise electronic                                                                     effectively. Learn how to carry your library in a
“hands” to ask the presenter a question, to                                                                     briefcase, how to link from your home or laptop
                                                        Richard Ferguson
submit confidential questions, and to participate                                                               computer to the computer at your office. A panel of
in an active discussion during the presentation                                                                 solo, home-based and mobile practitioners will review
with other participants. In addition, the presenter     software and other similar Web-based                    the use of laptops, modems, scanners and printers as
can ask questions, conduct polls of participants        technologies will allow the Canadian Bar                well as remote access technologies, Internet access,
and let participants control a variety of drawing       Association to deliver services and education to        case management and accounting software. Learn from
and annotation tools which allow participants to        its members and to the public, and to facilitate        those who are using technology to change the way they
contribute in a demonstrative way. For example,         joint education endeavours with other                   practice law.
showing the presenter and the other participants        associations of other jurisdictions.
exactly what part of the presentation materials he                                                              Tuesday August 22, 9:00 to 12:00
or she is referring to when stating, “I don’t agree     Already, the Law Practice Management and                Empowering Small Fish to Swim in Bigger Ponds
with ‘this.’”                                           Technology Section is embarking on a distance           (Without Getting Eaten Alive!) : Leveling the Playing
                                                        education initiative with the American Bar              Field, Overhauling of Business Law
Thinking Outside the Box                                Association’s Law Practice Management                   Sponsored by Export Development Corporation
Obviously, this educational resource can be used        Section to deliver practice management CLE
to provide CLE to lawyers, but it can also be           across North America. Future offerings may              Three major forces are driving private law firms, inside
used to deliver education to clients, to act as a       allow for participation by lawyers in other             counsel and government lawyers to redefine their
communication tool between branches of a                countries and serve to facilitate the sharing of        traditional roles and the way they practice law and do
single law firm or organization or business, or         legal information with lawyers in developing            business: technology; globalization; and, emergence of
simply to facilitate discussion and liaison             countries.                                              accounting and professional service firms as serious
between individuals.                                                                                            competitors in the legal services market.
                                                        Richard Ferguson practices business and
Future Direction                                        commercial law with Lynass Ferguson &                   No longer can lawyers sell what is readily available to
The utilization of this distance education              Shoctor in Edmonton.                                    their client on the Internet, or realize customary revenue
                                                                                                                for work which, with the aid of software, takes a fraction
                                                                                                                of the time it formerly took to accomplish. Clients
                                                                                                                (public and private alike) are demanding more from their
How to turn...                                                                                                  lawyers. Competition for legal services spans traditional
                                                          Law Practice Management News for
continued from page 3                                                                                           geographic boundaries. How do we rise to the
                                                          Lawyers is published by the CBA’s National
Getting the Newsletter into Readers’ Hands                LPMT Section. We invite your comments.                challenges both as individual practitioners and as a
No matter how good your newsletter, it will serve                                                               private law firm or legal department? How do we level
little purpose if it does not reach your clients with     Gestion de la pratique du droit est publié            the playing field for legal services? How do “small fish”
timely information. If you mail to a corporation,         par la Section nationale de la gestion de la          swim in “bigger ponds”?
will you address the newsletter to the president or       pratique du droit et technologie de l’ABC.
to a specific person? How many people in the              Vos commentaires sont les bienvenus.                  Wednesday August 23, 9:00 to 12:00
corporation should receive a copy? The question                                                                 How to Start/Rejuvenate Your Legal Practice
of distribution is not as simple as it might seem at      Editing/Rédaction : Richard Ferguson
first glance. Should you distribute copies in local       Production/Réalisation : Elaine Muus                  Jay Foonberg is the author of “How to Start and Build a
real estate offices, beauty parlours, barbershops,        Design/Conception : Ken Watson                        Law Practice,” the all-time leading publication of the
                                                          Translation/Traduction : Pierre Allard                American Bar Association. He is also a dynamic speaker
doctors’ offices — anywhere clients or potential
clients are likely to pick up a copy? Develop a                                                                 with insights and experiences from many years of
mailing list for your newsletter.                                                                               practicing as a lawyer and working with lawyers of all
                                                                                                                ages and experiences. His insights into what lawyers
Get Client Feedback                                                                                             should do in setting up their practice, including how to
Want to keep your newsletter from getting stale?                                                                deal with clients, technology, other lawyers and staff, are
If you do, you must know whether your                                                                           instructive for anyone who is involved in operating a
                                                          The Canadian Bar Association
newsletter is doing the job you intend to do. To          L’Association du Barreau canadien                     legal practice, whether as a solo practitioner, or as a
do this, ask your audience.                               902-50 O’Connor,                                      member of a large law firm or corporate or public legal
                                                          Ottawa (Ontario) K1P 6L2                              practice.
Milton Zwicker is the Managing Partner of                 Tel/Tél. : (800) 267-8860
Zwicker, Evans & Lewis in Orillia, Ontario,               Fax/Téléc. : (613) 237-0185                           For more information, please contact Sandy Duck,
where he practises business and commercial law            www.cba.org                                           Director of CLE at 1-800-267-8860 or
and life and estate planning.                                                                                   sandyd@cba.org.

4                                                                                                                                                           March 2000

				
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