WELCOME to Epworth HealthCare and thank you for choosing
Epworth Freemasons Maternity Unit located at our Victoria Parade
This booklet provides information that it is important for you to read
prior to coming to hospital. It also contains forms which must be
completed and returned to the hospital to confirm your booking.
At Epworth Freemasons, our doctors and staff work in partnership to
provide you with a high level of safe and effective care and we look
forward to making your stay with us as comfortable as possible.
Please feel free to discuss any issues with our staff and do not hesitate
to ask questions about anything you don’t understand.
IF YOU HAVE ANY QUERIES PLEASE TELEPHONE
THE HOSPITAL ON (03) 9418 8300.
Day Procedure Centre:
Freemasons 23 24 42
320 Victoria Parade, East Melbourne, Victoria 3002
Patient Rights & Responsibilities
You have the right to:
Receive courteous and appropriate care
Privacy and confidentiality
A safe and secure environment
Respect for cultural and religious differences
Receive an explanation from your doctor of your condition,
anticipated effects of drugs, intended surgery and results of tests
Full explanation of hospital and treatment costs
Refuse treatment and seek a second opinion
Make a complaint
Discharge yourself from hospital after giving appropriate notice
Appoint another person to be your Medical Power of Attorney
Request the names and roles of the key health care workers
involved in your care
Refuse the presence of health workers not directly involved in
You have the responsibility to:
Provide the hospital with accurate information about your medical
history and health insurance cover
Follow the prescribed treatment or immediately inform your
doctor of your intention not to do so
Respect the rights of other patients
Respect the rights of staff
Pay your account promptly and provide accurate information for
Minimise the risk of loss of personal property
Provide consent to treatment
Pre Admission Information
Your Doctor has notified us of your planned admission to Epworth Freemasons.
Please take time to read through this booklet and return the enclosed forms to
confirm your booking. Enclosed in this booklet you will find the following forms:
Patient Registration Form
Patient Health History Form
Education Programs Booking Form
It is important that you complete and return your Patient Registration Form within
four weeks from the date of your letter to secure your booking. Receipt of this
form will confirm your booking and assist in preparing for your admission. Failure
to meet this requirement will result in your booking being automatically cancelled.
A $7000 deposit is required for those patients who do not have Australian Private
Hospital Insurance or are covered by an Overseas Health Fund. Please see
information under payment of account for further details.
Options for returning forms:
In the self addressed envelope to:
Epworth Freemasons Maternity Bookings
320 Victoria Parade
East Melbourne 3002
By Mail Please use self addressed envelope provided and allow
4 working days for delivery
In Person Maternity Main Reception desk 2nd Floor, 320 Victoria Parade
Fax 03 9418 8388 (Bookings will not be accepted without the original
Registration form. Please do not fax unless overseas)
If you need to cancel this booking, it is important to contact us as soon as possible.
Please phone: (03) 9418 8300.
Before you come to Hospital
It is your responsibility to check the following with your Private Health
- Cost of hospitalisation
- What exactly is covered by your level of cover
- If you have any excess or co-payments applicable to your cover and what
that additional cost will be
We encourage you to have family cover. Should your baby require admission
to Special Care Nursery and you have chosen to remain with single cover,
you will incur significant out of pocket expenses
Please ensure a method of payment for any excess or co-payment is
On arrival report to Epworth Freemasons Hospital Maternity Unit, Main Reception
(2nd Floor) 320 Victoria Parade, East Melbourne.
Please make sure you bring the following items on day of admission:
Private Health Insurance card
Blood Group Card
Your GP’S contact details
Method of payment for any estimated out of pocket expenses
Payment of Account
An estimate of any out of pocket costs (if applicable) will be provided by the
admission staff prior to your admission. On admission further details will be
provided and staff will ask you to sign a financial consent form.
Epworth Freemasons will submit a claim to your health insurance fund on your
behalf for the cost of hospital related expenses for all privately insured patients.
Please be aware that Obstetrician, Paediatrician, Anaesthetic and Medical
Practitioners fees will be billed separately by these individual Practitioners.
Epworth Freemasons accepts Visa, MasterCard, and Bankcard. American
Express and Diners are not accepted. Cash, cheques, eftpos are all accepted
methods of payments.
If you do not have Australian Private Health Insurance cover you will be required
to pay your $7000 deposit by no later than 8 weeks prior to your due date.
If treatment costs exceed the estimated account you will be asked to pay the
difference on discharge. Please note payment plans can be arranged. For further
information please contact our Bookings Office on 9418 8300.
Additional out of pocket expenses
Antenatal Clinical Assessment
Excess and co payments apply as per your health insurance cover, regardless of
length of stay. These may include:
Ante Natal Assessments
Query ruptured membranes / vaginal loss
If the following extra services are requested additional charges will be incurred.
Husband / family meals
Queen size / fold out beds
STD / mobile calls
Special Care Nursery
Admission of a baby to the Special Care Nursery incurs a separate bed fee of
$975 per day for uninsured and single cover patients. If insured, bed fee co-
payments and level of cover excess may apply. You are strongly encouraged to
4 contact your respective health fund to clarify the level of cover you have if your
baby were to require admission to the Special Care Nursery.
At the Epworth Freemasons Maternity Unit, we have no control over the timing
of our admissions. Therefore, you will appreciate that we cannot guarantee your
requested accommodation at the time of admission. If you have requested a
single room and there are none available at the time of admission, you will be
accommodated in a two bed room until a single room is vacant. This may be
Queen Size Beds
The demand for queen size beds is high. As there are only 10 queen size beds
they cannot be guaranteed during your stay. Queen beds cannot be booked in
advance. Please verbally request a queen bed with the midwife on admission
only. The cost of a queen bed is $53.00 per night which is not rebateable from
Partners are welcome to stay. If a queen bed is not available and your partner
wishes to stay, we have a limited number of fold away beds available. Partners
must wear adequate night attire and are requested to be out of bed by 7.30am.
The cost per night for your partner to stay is $21.00 per night.
We have three “queen sized” rooms at Clarendon Street campus which have a
hotel ambience with wonderful views of the Fitzroy Gardens. The nurses’ station
along with the nursery is only a short distance from these rooms should you need
any assistance or advice.
We are delighted to be working in partnership with the boutique Park Hyatt
Melbourne to provide our patients the option of our Hospital in the Hotel Program.
This program is an extension of our commitment to providing you with a positive
Because each birth and situation is different, this program is not available
to everyone. A strict criterion supports the transfer of women to the Park Hyatt
Melbourne. Your obstetrician and maternity staff will discuss your suitability
following the birth of your baby.
Length of stay policy
If you have a vaginal birth you will be discharged on Day 5.
If you give birth by caesarean section you will be discharged on Day 6
At any time you may go home earlier if you and your doctor agree. Discharge
time is 9am and you will need to vacate your room by this time. A lounge area is
available if you need to wait for a late pick up.
Preparing for your Hospital Admission
Please bring all your current medications (including insulin) with you in their
Suggested Items to Bring into Hospital
In your suitcase for Mother:
Night gowns (3-4)
Dressing gown (light) and footwear eg. sandals, thongs
1 box nursing pads
3 packets Maternity (thick) sanitary pads (Kotex)
Pen and paper
2 cold / hot Gel packs (available at pharmacies including Epworth
For Baby: - For twins – increase baby requirements by 1/2
6 Gowns / growth suits
6 cotton singlets
6 bunny rugs
2 pair of mittens, booties, 1 bonnet / hat
1 baby bath solution or baby soap
2 cloth or disposable nappies for taking baby home
Disposable nappies are supplied by the hospital
Please ensure all personal items are clearly marked with your surname to avoid
them getting misplaced.
Do not bring any valuables or large sums of money into hospital. Epworth
Freemasons does not accept liability for personal property that is lost, stolen or
Early Discharge Packages
Packages are available if you would like to return home earlier than your expected
length of stay. The package contains a home visit by a midwife and the choice of
any two discharge services. These include items such as:
Mother / baby massage
Underground parking is available at competitive rates at Freemasons Medical
Centre located at 320 Victoria Parade (Phone: 9418 8155). For the collection
of patients, there is 15 minute free parking on Level 1 of the car park, which is
designated as the ‘patient pick-up’ area. The hospital is well served by metered
parking in Victoria Parade and the surrounding streets. Please not however, that
strict time restrictions apply.
No Lift System for Maternity Patients
Epworth HealthCare has implemented a system of safer work practices for staff
to use when caring for and mobilising patients. Known as the No Lift System
these practices aim to improve your care by ensuring you are moved in bed and
mobilised in the safest manner. These practices will also reduce the risk of injury
The majority of maternity patients remain independent for their entire
hospitalisation. Some will experience a small period of time where they are not
independent eg. 1-3 hours after delivery following an epidural, or 12-24 hours
following Caesarean section. As part of the No Lift policy, staff will encourage
your assistance wherever possible, when it is safe for you to do so. This will
ensure your recovery will be facilitated, and you will return to independence as
soon as possible.
Overhead Monkey Bar
This is a metal triangle suspended from a chain attached to a metal pole at the
head of the bed. This can be grasped to assist you to move up the bed while your
knees are bent, digging your feet into the mattress.
These are thin sheets of slippery material (silicon impregnated) that will help you
move up and down the bed or delivery bed, and turn you onto your side for breast
Labour / Delivery
If you wish to squat whilst in labour, your husband or partner will be required to
support you. Staff are not permitted to assist you as this is considered “high risk”.
Similarly staff are not permitted to support your legs in any way during labour.
Every effort will be made to ensure your breast feeding experience is both effective
for your baby and enjoyable for you. You will be educated using a “hands off
technique”, and every support will be given to you. Any “hands on” assistance
with attachment will only be given in bed immediately post delivery, or the day of
delivery for Caesarean patients.
It is highly recommended that you do not overfill a large suitcase, making it
difficult and hazardous to handle. Two smaller suit cases would be easier to
handle. Assistance from your husband or partner when handling luggage would
be appreciated. Having a separate carry bag with your toiletries and a nightgown
would facilitate transfer from the delivery suite to the ward.
Childbirth Education Programs
Phone: (03) 9418 8314
The education programs that we offer at Epworth Freemasons are extremely
popular. As our classes are limited, we recommend that you return the enclosed
Education Booking Form by 12 weeks of pregnancy to avoid disappointment.
Midwife Conducted Child Birth Education Classes
All classes are conducted in the Maternity Unit on the 2nd floor of 320 Victoria
Parade, East Melbourne. There are two class schedules offered (outlined below)
to suit your schedule and needs. Please note that the same content is covered
for both programs.
3 week program commencing 6.30pm – 9pm – Mon / Wed / Thurs – light
Saturday or Sunday workshop 9am – 3pm – light lunch provided
If you have any queries regarding our childbirth education program, please contact
the childbirth education office on 9418 8314 between 9am and 1pm on Thursdays.
The office is staffed on Thursdays; otherwise please leave all messages on the
This workshop is conducted once per month. It is recommended for couples who
have previous childbirth experience.
Fathers Session and Breastfeeding Video Night
This session is conducted once per month. There is a cost of $10.00 per person
for the father’s session (cash only please payable on the night).
This class is conducted once per month. This is an informative session discussing
current infant and maternal health concepts such as SIDS. The cost is $10 per
couple (cash only please payable on the night).
We offer a video session on the first Monday of each month between 1pm – 2pm.
This is an excellent video explaining many aspects of birthing and parenting twins.
Our role at Epworth Freemasons Hospital is to assist women in having a positive
experience in birthing. If this is your first pregnancy please wait until after the
conclusion of your Childbirth education classes to make an appointment, as often
many questions are answered during the classes. Some women may have issues
from previous birth, postnatal or feeding experience. We offer these women and
other women the opportunity to discuss any concerns that they may have with
one of our midwives in the form of a 20 minute interview. Please call 9418 8314
after 30 weeks to schedule an appointment.
Tours are conducted every Wednesday at 6.00pm and at 12.30pm on allocated
days. This is a short 10 – 15 minute tour of the unit. Please be aware if all post
natal rooms or delivery suites are in use, rooms will not be able to be viewed.
Please call 9418 8300 between 9am and 4pm week days to book tours.