Application Development, Maintenance for Leading Asian airline

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					 Case Study                         Travel & Transportation




Application Development, Maintenance and Support of Reservation System for
Leading Asian airline
Customer Profile
Leading Asian airline based in Hong Kong, operating scheduled passenger and cargo services to 103 destinations globally. The airline has a "five star"
rating from Skytrax.




 Business Need
                                                                                                             Benefits
The airline wanted to outsource the maintenance and enhancement support of their Reservation
                                                                                                               Cost savings of up to 30% due to the
System to an offshore IT partner in order to reduce the TCO and increase revenue. Additionally
                                                                                                               cost effective onsite-offshore model
they also wanted to implement Interline E-Ticketing functionality for its Reservation System to
                                                                                                               Leverage on the skill and expertise of
comply with codeshare partner airlines.
                                                                                                               pool of qualified consultants who have
                                                                                                               worked on similar engagements in the
The airline outsourced the application development and maintenance support to Hexaware due
                                                                                                               past
to our deep understanding of the domain and technology.                                                        Highly transparent engagement model
                                                                                                               Scalability and availability of resources
 Solution
                                                                                                               to manage any additional resource
The project was executed using Hexaware’s proven and time tested onsite-offshore model. The                    requirements with a quick turnaround
scope of the engagement included:                                                                              time for problem resolution
                                                                                                               Integration of Interline E-ticketing
   Development and enhancement support for Reservation system
                                                                                                               functionality with Reservation System
   Development and implementation of Interline E-ticketing functionality
                                                                                                               Seamless integration with airline alliance
   Production Support - Analysis, design and coding of various RFS in RES/AAF/ASR/TKT
                                                                                                               as well as code share partners
   applications
   Level 2 Support – Problem Diagnosis, Analysis, Quick Fixes
   Technical guidance in design, coding of various projects on reservation system
   Implementation of code-share for leading partner airlines involved upgrading the existing
   code-share package
   Re-designed the USAS*PRF application to support airline alliance members for batch and
   real-time updates
   EDIFACT based seat-map exchange with CRS systems like Amadeus




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Description: Application Development, Maintenance and Support of Reservation System for Leading Asian airline