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                                        PAPER # 1
Question No: 1 ( Marks: 1 ) - Please choose one
 Which of the following statement is misperception about conflict?
    ► Conflict levels are segregated into multiple situations
    ► Delaying the conflicts may leads to destructive behavior
    ► Conflicts are only created to gain benefits
    ► Conflict not always leads to an anger
  Question No: 2 ( Marks: 1 ) - Please choose one
 Which of the following does not restrict innovations?
    ► Proficiency lack
    ► efficient outcomes
    ► Limited resources
    ► ongoing systems
(Page 18) Pressures against Innovation
Here are some pressures against Innovation.
a. We lack proficiency in using new ways and tools.
b. Poor and inefficient outcomes result.
c. Poor and inefficient outcomes likely to be attributed to the innovative ideas or means.

 Question No: 3 ( Marks: 1 ) - Please choose one
 Application of ADR is promoted in which of the following type of culture?
    ► Collectivist
    ► Communist
    ► Monopolistic
    ► Individualistic
(Page 20) ADR
ADR can be thought of as a radically innovative set of ways and means and a radically different
method for the resolution of conflict imposed on a culture featuring an adversarial and
individualistic approach to dispute resolution.
  Question No: 4 ( Marks: 1 ) - Please choose one
Customer remained dissatisfied with the shopkeeper‟s demonstration about the
product, it leads to which of the following?
   ► Dispute
   ► Collision
   ► Distortion
   ► Confusion
                                                                                                      -2-


Question No: 5 ( Marks: 1 ) - Please choose
one
 Which of the following is NOT an important tip for a driver to survive in a Fender-
Bender?
    ► Exchange information
    ► Keep cal
   ► Call the police
   ► Start a row
(Page 03) Here are some important tips that every driver must be familiar with.
1. Keep calm
2. Call the police
3. Exchange information
4. Consider your deductible
5. Contact your insurance company
6. Get an estimate and repairs
  Question No: 6 ( Marks: 1 ) - Please choose one
 All of the following are dimensions of issue perspective of conflict EXCEPT:
     ► Joint Vs Individual
     ► Process Vs Outcome
     ► Tangible Vs Intangible
     ► Narrow Vs Broad focus
(Page 23) c. Issues perspective
. Process versus outcome
. Narrow versus broad focus
. Monetary or economic versus non monetary, tangible or intangible
. Prospective versus retrospective

Question No: 7 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:
   ► Interpersonal conflict
   ► Intrapersonal conflict
   ► Interpretive conflict
   ► Not a conflict
(Page36) Conflict: interpersonal or intrapersonal
Understand the nature of conflict: is it interpersonal or intrapersonal?
Example: Divergent views of a father and son. The son wants to pursue a career based on his
understanding
about his own limitations while the father wants a hi fi career for his son. Both want the good career
for the
boy; there is no inter-personal conflict. It is actually an intrapersonal conflict. The conflict is within
the
person of the boy. He misinterprets the feelings of his father and thought about the existence of
conflict
between him and his father.
Question No: 8 ( Marks: 1 ) - Please choose one
 Which of the following is an internal urge to give good performance and which
forces for creativity & innovation?
    ► Reinforcement
                                                                                                     -3-


     ► Determination
     ► Confidence
     ► Motivation


Question No: 9 ( Marks: 1 ) - Please choose one
While identifying interpersonal conflicts, it is necessary to indicate:
   ► The interests of all involved parties
   ► The disputants of a particular conflict
   ► The divergent goals of all disputants
   ► All of the given options

(Page 33) Identifying Interpersonal Conflict
• Analyze the situation carefully to ensure it really is “interpersonal” and not an “inner conflict.”
• Identify the disputants, and the divergent goals and interests that create the interpersonal conflict.
• Now, start diagramming or mapping the conflict.

Question No: 10 ( Marks: 1 ) - Please choose one
Many conflicting situations may have more than one:
   ► Activity conflict
   ► Interpersonal conflict
   ► Intrapersonal conflict
   ► Agency conflict

(Page 36) When focusing on a dispute, it is useful to identify other conflicts involved in
the dispute. Usually several interpersonal conflicts are involved but they are hidden.

Question No: 11 ( Marks: 1 ) - Please choose one
Why it is important to focus on resources in order to diagnose a conflict?
   ► Helpful in finding other sources of conflict
   ► Identify underlying reasons of conflict
   ► Identify best available option
   ► All of the given options

   Question No: 12 ( Marks: 1 ) - Please choose one
 The conflict which arises over personal beliefs and deeply held morals & ethics is
termed as:
    ► Differences in orientation
    ► Conflict over facts
    ► Conflicts over deeply held values
    ► Threats to self-concept and world view
(Page 41)
   Question No: 13 ( Marks: 1 ) - Please choose one
 Which of the following truly explains the situation in which the disputants are not
focusing the real facts and figures of conflict?
    ► Dislodged conflict
                                                                                      -4-


     ► Misplaced conflict
     ► misaligned conflict
     ► Misattributed conflict

Question No: 14 ( Marks: 1 ) - Please choose one
Conflict can be taken as a challenge and could be transformed into a/an:
   ► Threat
   ► System
   ► Opportunity
   ► Weakness

(Page 50) Conflict can be taken as a challenge and could be transformed into an opportunity
  Question No: 15 ( Marks: 1 ) - Please choose one
 You are a negotiator of party „A‟ and negotiator of party „B‟ is exchanging the
ideas about his party's principles, values and preferences. You are analyzing the:

    ► Constituents & stake holder’s interests
    ► Other disputant’s interests
    ► Disputant‟s interests
    ► Own interests
 Question No: 16 ( Marks: 1 ) - Please choose one
All of the following are advantages of understanding the other disputant's interests,
EXCEPT:

    ► Disputant is restricted with his own ideas
    ► Craft proposals that are acceptable to others
    ► Avoidance of positional bargaining
    ► Limit later sabotage that may arouse
(Page 51)
The other disputant
Enables the negotiator to craft appealing proposals
Avoids errors of judgment about how to resolve the conflict
Sabotage by a disputant whose deep-seated interests are not
addressed by the resolution of the conflict
Avoids the pitfalls of positional bargaining
Enables the negotiator to (if necessary) tailor coercive
measures to the disputants interests

Question No: 17 ( Marks: 1 ) - Please choose one
According to Abraham Maslow, the most basic needs are:
   ► Safety needs
   ► Security needs
   ► Physiological needs
   ► Psychological needs
 Question No: 18 ( Marks: 1 ) - Please choose one
The stances of disputants in an interpersonal conflict are known as:
                                                                                                    -5-


    ► Position
    ► Interests
    ► Bargaining
    ► Negotiation

Question No: 19 ( Marks: 1 ) - Please choose one
 According to the Deutsch's theory which of the following is that cooperation
begets?
    ► Exacerbation
    ► Competition
    ► Cooperation
    ► Escalation
(Page 63) Cooperation begets cooperation and competition begets competition.
  Question No: 20 ( Marks: 1 ) - Please choose one
 Who said, “If thou are a master, be some time blind; if a servant, sometimes deaf”?
    ► Robert Gaits
    ► Robert Frost
    ► Thomas Fuller
    ► Thomas Millar
(Page62) If thou are a master, be some time blind; if a servant, sometimes deaf. Thomas Fuller

Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following negotiation style causes loss of both opportunities and
benefits?
   ► Accommodating style
   ► Compromising style
   ► Dominating style
   ► Avoiding style

(Page 83) 1. The avoiding style, which represents a low level of concern for both self and other;

Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following is relevant to the misperception about conflict management?
   ► Increases the possibility to impair a positive resolution
   ► Reduces the alternative ways to handle conflict
   ► It always leads to become more vicious
   ► All of the given options

Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following is a clear picture of Individualistic culture?
   ► It provides more opportunities to promote an individual
   ► Its preferences and structures tend to be invisible to inhabitants
   ► It provides more opportunities to handle a conflict in a better way
   ► All of the given options

Question No: 24       ( Marks: 1 ) - Please choose one
                                                                                    -6-


A social conflict as compared to the corporate conflicts can be considered as:
   ► Low risky
   ► More risky
   ► Risk free
   ► None of the given options

Question No: 25 ( Marks: 1 ) - Please choose one
 Conflict is largely considered as:
    ► Global phenomenon
    ► Perceived phenomenon
    ► Destructive phenomenon
    ► Constructive phenomenon
(Page 01) Conflict is largely a perceived phenomenon.

Question No: 26 ( Marks: 1 ) - Please choose one
 Theory of Social Ecology includes which of the following important institutions for
operation of all human beings?

     ► Mass media
     ► Court systems
     ► School Organizations
     ► All of the given institutions

Question No: 27 ( Marks: 1 ) - Please choose one
 Which of the following outcomes of a conflict are being observed in the specific
context of Pakistan?

  ► Opportunity for change
  ► Win-win situation
  ► Competition
  ► Positive
 Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is the purpose of adoption of ADR by “Efficiency Wing”?

     ► Divert cases to litigation
     ► Save time & money
     ► Elapse conflict for long time
     ► Create win-win situation

(Page 26) “Efficiency wing” adopts ADR to save time and money, divert cases out of
litigation

Question No: 29 ( Marks: 1 ) - Please choose one
After receiving social stimuli, people assign meaning to what they have experienced,
which is known as:
   ► Interpretation
                                                                                           -7-


    ► Perception
    ► Reception
    ► Stimulus

(Page 29) Disputant interprets what he or she has seen/heard/sensed

Question No: 30      ( Marks: 1 )   - Please choose one

Which of the following type of justice refers to the fairness of the process?

    ► Distributive

    ► Competitive
    ► Procedural

    ► Substantive

(Page 54) Procedural justice refers to the fairness of the process used to reach a given
outcome.



                                      PAPER 2
Question No: 7 ( Marks: 1 ) – Please choose one A conflict which is purely internal
and does not involve any other person, is:
 ► Interpersonal conflict
► Intrapersonal conflict
 ► Interpretive conflict
► Not a conflict
Question No: 8 ( Marks: 1 ) –
Please choose one Which of the following is an internal urge to give good
performance and which forces for creativity & innovation?
 ► Reinforcement
► Determination
► Confidence
► Motivation
Question No: 9 ( Marks: 1 ) - Please choose one
 While identifying interpersonal conflicts, it is necessary to indicate:
 ► The interests of all involved parties
 ► The disputants of a particular conflict
 ► The divergent goals of all disputants
 ► All of the given options
Question No: 10 ( Marks: 1 ) - Please choose one Many conflicting situations may
have more than one:
► Activity conflict
 ► Interpersonal conflict
► Intrapersonal conflict
                                                                                     8


► Agency conflict
Question No: 11 ( Marks: 1 ) - Please choose one Why it is important to focus on
resources in order to diagnose a conflict?
 ► Helpful in finding other sources of conflict
 ► Identify underlying reasons of conflict
► Identify best available option
► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one The conflict which arises over
personal beliefs and deeply held morals & ethics is termed as:
► Differences in orientation
► Conflict over facts
 ► Conflicts over deeply held values
► Threats to self-concept and world view
Question No: 13 ( Marks: 1 ) - Please choose one Which of the following truly
explains the situation in which the disputants are not focusing the real facts and
figures of conflict?
 ► Dislodged conflict
 ► Misplaced conflict
► misaligned conflict
► Misattributed conflict
Question No: 14 ( Marks: 1 ) - Please choose one
Conflict can be taken as a challenge and could be transformed into a/an:
► Threat
► System
 ► Opportunity
► Weakness
Question No: 15 ( Marks: 1 ) - Please choose one You are a negotiator of party „A‟
and negotiator of party „B‟ is exchanging the ideas about his party's principles,
values and preferences. You are analyzing the:
► Constituents & stake holder‟s interests
► Other disputant‟s interests
► Disputant‟s interests
► Own interests
Question No: 16 ( Marks: 1 ) - Please choose one All of the following are advantages
of understanding the other disputant's interests, EXCEPT:
► Disputant is restricted with his own ideas
► Craft proposals that are acceptable to others
► Avoidance of positional bargaining
► Limit later sabotage that may arouse
Question No: 17 ( Marks: 1 ) - Please choose one According to Abraham Maslow,
the most basic needs are:
 ► Safety needs
► Security needs
 ► Physiological needs
► Psychological needs
                                                                                   9


 Question No: 18 ( Marks: 1 ) - Please choose one The stances of disputants in an
interpersonal conflict are known as:
► Position
 ► Interests
► Bargaining
 ► Negotiation
Question No: 19 ( Marks: 1 ) - Please choose one According to the Deutsch's theory
which of the following is that cooperation begets?
► Exacerbation
► Competition
 ► Cooperation
► Escalation
Question No: 20 ( Marks: 1 ) - Please choose one Who said, “If thou are a master, be
some time blind; if a servant, sometimes deaf”?
► Robert Gaits
► Robert Frost
► Thomas Fuller PAGE 62
► Thomas Millar

Question No: 21 ( Marks: 1 ) - Please choose one Which of the following negotiation
style causes loss of both opportunities and benefits?
 ► Accommodating style
► Compromising style
► Dominating style
► Avoiding style PAAGE 83
Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is a clear
picture of Individualistic culture?
► It provides more opportunities to promote an individual
► Its preferences and structures tend to be invisible to inhabitants
► It provides more opportunities to handle a conflict in a better way
 ► All of the given options
Question No: 25 ( Marks: 1 ) - Please choose one Conflict is largely considered as:
► Global phenomenon
► Perceived phenomenon
► Destructive phenomenon
► Constructive phenomenon
Question No: 26 ( Marks: 1 ) - Please choose one Theory of Social Ecology includes
which of the following important institutions for operation of all human beings?
► Mass media
► Court systems PAGE 19
► School Organizations
► All of the given institutions
Question No: 27 ( Marks: 1 ) - Please choose one Which of the following outcomes of
a conflict are being observed in the specific context of Pakistan?
 ► Opportunity for change
► Win-win situation
                                                                                   10


 ► Competition
► Positive
Question No: 28 ( Marks: 1 ) - Please choose one Which of the following is the
purpose of adoption of ADR by “EfficiencyWing”?
► Divert cases to litigation
 ► Save time & money PAGE 26
► Elapse conflict for long time
 ► Create win-win situation
Question No: 29 ( Marks: 1 ) - Please choose one After receiving social stimuli,
people assign meaning to what they have experienced, which is known as:
 ► Interpretation PAGE 29
► Perception
► Reception
► Stimulus
Question No: 30 ( Marks: 1 ) - Please choose one Which of the following type of
justice refers to the fairness of the process?
► Distributive
► Competitive
► Procedural PAGE 54
 ► Substantive

                                        PAPER 3
                        HRM624- Conflict Management
Question No: 1 ( Marks: 1 ) - Please choose one
“We have met the enemy and it is us”, this statement is quoted by:
Ben Okri
Walt Kelly
Mao Zedong
Stuart Hampshire
Page 01)We have met the enemy and it is us. Walt Kelly

Question No: 2 ( Marks: 1 ) - Please choose one
Conflict can be productive just because:
Both parties can understand other’s situational requirement
Both parties can observe each other more closely
Both parties can understand other’s view point
All of the given options

Question No: 3 ( Marks: 1 ) - Please choose one
Virtually ALL conflicts:
Combine promotive and contrient interdependence
Are due to promotive interdependence only
Are due to contrient interdependence only
None of the given options

Page 07) Virtually all conflicts combine promotive and contrient interdependence
                                                                                          11


Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following has always a positive effect on negotiation?
Creative thinking
Inflexible attitude
Intense emotions
Rigidity of thoughts
page 05) Positive affect in Negotiation
Even before the negotiation process starts, people in a positive mood have more
confidence, and higher
tendencies to plan to use a cooperative strategy. During the negotiation, negotiators who
are in a positive
mood tend to enjoy the interaction more, show less contentious behaviour, use less
aggressive tactics and
and more cooperative strategies.

Question No: 5 ( Marks: 1 ) - Please choose one
The MOST important & initial concern to resolve an interpersonal conflict is:
Involvement of a neutral party
The will to resolve conflict
To control negative emotions
Understand other party‟s emotions

Question No: 6 ( Marks: 1 ) - Please choose one
A negotiation method, in which disputants communicate through their agents, is
termed as:
Unassisted negotiation
Negotiation with advocates
Simple Negotiation
Nonbinding evaluation

Page 08) An advocate is a kind of agent. The one who speaks on behalf of another,
especially in a legal context is
called an agent

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following method of negotiation involves only one neutral party to
resolve a conflict among disputants?
Mediation
Simple negotiation
Unassisted negotiation
Negotiation with advocates

Page 13) Mediation- neutral third party assists the disputants in settling the dispute.
Question No: 8 ( Marks: 1 ) - Please choose one
A dramatic struggle between the antagonist and the protagonist is termed as:
Conflict
Chaos
                                                                                  12


Accord
Disorder
Question No: 9 ( Marks: 1 ) - Please choose one
Our cultural perspective leads us to view conflict as all of the following, EXCEPT:
War
Destruction
Emotionally painful
Way to spur reform
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following can be taken into account while generating different options
for conflict resolution?
Broadened vision of disputants
Any alternative that provides mutual benefit
Parameters defined by disputants
All of the given options
Question No: 11 ( Marks: 1 ) - Please choose one The final step in which disputants
put the options into practice which results in
creating a new:
Action
Option
Stimulus
None of the given options

Seven Steps of Conflict Diagnosis
1. Social stimulus
2. Disputant receives
stimulus
3. Stimulus
interpretation
4. Option generation
5. Weighing options
6. Disputant chooses
an option
7. Disputant acts; new
stimulus created

Question No: 12 ( Marks: 1 ) - Please choose one
A conflict which is purely internal and does not involve any other person, is:
Interpersonal conflict
Intrapersonal conflict
Interpretive conflict
Not a conflict

Question No: 13 ( Marks: 1 ) - Please choose one
Sociogram is considered as an important activity in managing conflict, because:
                                                                                                  13


It is difficult to remember a mental picture of conflict
It helps us to better understand the conflict 33
It clearly highlights all the factors of conflict
All of the given options

Page 36) Developing a conflict map or sociogram will help understand the nature of conflict.
Question No: 14 ( Marks: 1 ) - Please choose one
Stating a description of conflict and putting it aside for a while, serves the purpose
of:
Prolong the interpersonal conflict
Clarify the divergent goals more accurately
Eliminate the minute details of the conflict
Minimize the number of undefined goals
Question No: 15 ( Marks: 1 ) - Please choose one
Conflict over the ownership or control of something valuable is known as:
Preferences conflict
Communication conflict
Data-type conflict
Resource conflict 38

Page 38)

Question No: 16 ( Marks: 1 ) - Please choose one The bottom line that disputant is
willing to accept is represented by which of the
following term in a conflict onion?
Position
Aspiration 55
Underlying interest
Principles and values

Page 53)
Question No: 17 ( Marks: 1 ) - Please choose one
Who are engaged in positional bargaining; tends to focus their attention only on the
issue represented by the position?
Agents
Friends
Principals
Disputants 48

Page 48) Positional bargaining
A process of negotiation that involves each disputant taking successively more moderate positions in
hopes
that eventually a compromise will result is described as positional bargaining.

Question No: 18 ( Marks: 1 ) - Please choose one
“There are two educations, one should teach us how to make a living and the other
how to live”, is quoted by:
                                                                                              14


John Adams 59
John Howard
Andrew Simian
Andrew Bernstein

Page 59) "There are two educations, one should teach us how to make a living and the other how to
live" John
Adams
Question No: 19 ( Marks: 1 ) - Please choose one
Who said, “If thou are a master, be some time blind; if a servant, sometimes deaf”?
Robert Gaits
Robert Frost
Thomas Fuller 62
Thomas Millar
Page 62) If thou are a master, be some time blind; if a servant, sometimes deaf. Thomas Fuller
(Turning competition into cooperation)

Question No: 20 ( Marks: 1 ) - Please choose one
Two departments of organization are having conflict over the distribution of
resources and they are unable to work together. This is an example of which type of
conflict?
Constructive
Destructive 59
Productive
Supportive
Question No: 21 ( Marks: 1 ) - Please choose one Which of the following is the
feature of competitive pattern of a conflict in
organizations?
It results in missed opportunities
It increases productivity
It results in fewer turnovers
It has less destructive political behavior
Question No: 22 ( Marks: 1 ) - Please choose one
In which type of conflict the disputants pool efforts to gather information?
Cooperative
Destructive
Competitive
Constructive
Page 62) Features of Cooperation while being in conflict
Disputants pool efforts to gather
information (efficient in time, money).
Question No: 23 ( Marks: 1 ) - Please choose one
There is a contest among all employees of organization about valuable suggestions
for improving policies for employees. Which type of conflict it may be?
Only destructive
Only constructive
Cooperative but destructive
                                                                                                  15


Competitive but constructive
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following can be defined as a state of mind in which a person believes
that another person intends to be helpful and, accordingly, that it is appropriate to
take risks in the relationship?
Trust 67
Mistrust
Cooperation
Competition
Page 67) What is Trust?
Trust can be defined as a state of mind in which a person believes that another person intends to be
helpful
and, accordingly, that it is appropriate to take risks in the relationship.

Question No: 25 ( Marks: 1 ) - Please choose one
“Believe in yourself, but do not always refuse to believe in others”, is quoted by:
Boris Alyson
Lewis Carroll
Joaquim Maria 71
Samuel Godwyn

Page 71) Believe in yourself, but do not always refuse to believe in others.
Joaquim Maria Machado de Assis (1839 - 1908) Brazilian novelist and short-story writer

Question No: 26 ( Marks: 1 ) - Please choose one
Disputes about the way a conflict is being handled are normally:
Mistrust
Vengeance
Meta disputes 60
Jackpot syndrome

Page 75) Meta Disputes
Meta-disputes are disputes about the way a conflict is being handled.

Question No: 27 ( Marks: 1 ) - Please choose one
In an interpersonal conflict where a disputant feels s/he has insufficient power in the
relationship, this is called as:
Disempowered disputant
Excluded stakeholders
Jackpot syndrome
Loss aversion
Page 78)

Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following style demonstrates a low level of concern for a person
himself and a high level of concern for others?
Compromising
                                                                                            16


Integrating
Obliging 83
Avoiding

Page 83) Dual Concern Model
1. The avoiding style, which represents a low level of concern for both self and other;
2. The dominating (or competing) style, which represents a high level of concern for self
and a low level of
concern for other
3. The obliging (or accommodating) style, which represents a low level of concern for self
and a high level of
concern for other
4. The integrating (or collaborating or problem-solving) style, which represents a high
level of concern for both self
and other
5. The compromising style, which represents a moderate level of concern for self and other
Pareto-efficiency: The quality of a settlement agreement or another social arrangement to
maximize
overall value to the participants by allocating specific resources to those who value them
most.

Question No: 29 ( Marks: 1 ) - Please choose one
Among the all negotiating styles, the style that is most protective for self-interests
while promoting a cooperative response for other disputant is:
Obliging
Avoiding
Integrating
Compromising 83

Page 83) 5. The compromising style, which represents a moderate level of concern for self
and other

Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following term represents the disputants‟ declared demands in the
conflict onion?
Underlying interests
Principles & values
Disputant's aspirations
Disputant's positions 55

Page 53) Positions
A stated demand of a conflict participant; no stated demand means no position.

                                   PAPER # 4
                                                                                           17



1.   High levels of trust between disputants makes:
a.   Negotiation more efficient
b.   Disputants less responsive
c.   Decrease disputant’s willingness to try to find additional ways to trust each other
d.   A competitive conflict cycle more likely

2. Which type of trust is founde d on control?
a. Calculus-based trust
b. Knowledge-based trust
c. Identification-based trust
d. Productive based trust
suggestions for improving policies for employees. What type of conflict it may be?
 a. Constructive
b. Destructive
c. Competitive but constructive
d. Cooperative but destructive
4. All of the following are advantages of understanding the other disputant's
interests except:
a. It helps user visualize and recognize alternate ways to meet goals
b. It creates greater inflexibility in coming to settlement
c. It ensures user doesn’t miss an optimal resolution
d. It enables user to evaluate whether some interests could be met outside the conflict

5.   Focusing only on resource aspects of a conflict leads to
a.   Zero-sum thinking
b.   A competitive approach to resolution
c.   A cooperative approach to resolution
d.   Zero-sum thinking and a competitive approach to resolution

6.Where the disputants aren't fighting about what's really bothering them, the
conflict is:
a. Misplaced
b. Misattributed
c. Misaligned
d. Displaced

7. The meaning of language or behavior may be misunderstood,
causing a _____ conflict.
a. Preferences and nuisances
b. Data-type
c. Resource
d. Communication

8. In the final step, Step Seven, disputants put the option into
practice, which in turn creates a new:
                                                                                   18


a.   Stimulus
b.   Action
c.   Option
d.   None of the above is correct

9. The conflict gamer reacts to conflict by:
a. Avoiding it
b. Feeling traumatized by it
c. Not preparing for it
d. Postponing negotiation
10. The form of negotiation in which the negotiation is facilitated by a neutral third
party is:
a. Mediation
b. Agent or advocate-assisted negotiation
c. Nonbinding evaluation
d. Arbitration

 11. Agent is a party to a conflict who is powerful enough to
significantly alter its course
True
False

12.   Most transactions contain both compatible and incompatible goals and are
known as mixed-motive situations
True
False

13. Lawyer s are the only people who could not benefit from
understanding conflict diagnosis
True
False

14. Creative thinking has always a positive effect on negotiation
True
False

15. Mediation is a way of negotiation where there are agents involved of both
parties
True
False

16. Misconceptions about conflicts cause i ncrease our ability to respond to conflicts
effectively
True
False
                                                                                       19


17. Issues perspective is the most important perspective of conflict to be observed.
True
False

18. Focusing on resources to diagnose a conflict may help in finding other sources of
conflict
True
False

19. In a competitive conflict the disputants perceive as a win and loose situation
True
False

20. The attitude that allows for risk taking behavior is known as trust
True
False

11. The purpose of pure mediation would be most accurately stated as:
Getting a settlement as quickly as possible
Getting a fair compromise
Facilitating principled bargaining or similar collaborative negotiation so that
settlement can result
Healing the disputants emotionally

 12.    Potential mediation client Ms. B complained that she wanted to reach
settlement in mediation, but the mediator didn‟t seem at all concerned with helping
the parties reach settlement, or even to negotiate. Which of the following forms
of mediation did this mediator probably practice?
a. Triage mediation
b. Bargaining-based mediation
c. Pure mediation
d. Transformative mediation

 13.       Most informal arbitration is probably __________________ than most
facilitative mediation.
a. Quicker and less expensive
b. Quicker but more expensive
c. Slower but less expensive
d. Slower and more expensive

 14. Mediation:
a. Indirectly promotes cooperation
b. Can enhance or preserve relationships
c. Can create mistrust
d.Some time unable to create more optimal solutions than processes that do not directly
promote cooperation
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 15. I want to save time and money.” Taking in to consideration the advantages and
disadvantages of different type of dispute resolution methods, which of the following
is best method to be adopted for the statement given above?
a. Legislation
b. Mediation
c. Negotiation
d. Adjudication

16.    Mediator (and clients) sets ground rules for conduct in which stage of
mediation?
a. The introductory stage
b. Issues clarification and communication
c. The productive stage
d. Agreement consummation

17.     In issue clarification stage in the process of mediation, _______________
mediation generally focuses on analyzing interests of disputants and on avoiding
positional bargaining.
a. Evaluative
b. Facilitative
c. Category based
d. Non-binding

18. In which type of mediation mediator takes the time to ensure that he or she has
no prior dealings with either disputant that might create a conflict of interest?
a. Facilitative
b. Evaluative
c. Both facilitative and evaluative
d. Neither facilitative nor evaluative

19. Which of the following introductory statements by a mediate or is MOST
LIKELY to lead to improved cooperation between the mediating disputants?
a. “The purpose of this mediation is for you to decide whether plaintiff’s o r defendant’s
version of the issue will prevail.”
b. “In mediation, I listen to both sides of the case and then we choo se who wins.”
c. “Mediation is a way for t he two of you to seek creative solutions to your conflict
that address your unique situation and leave neither of you feeling victimized. ”
d. “Now I’d like each of you to state your positio ns.”

 20. One DISADVANTAGE of caucusing in mediation is that:
a. The mediator is prevented fro m using evaluative tactics
b. Caucusing does not promote integrating/collaborating
c. Caucusing pr events the mediator from learning about issues the disputants feel
uncomfortable discussing in front of one another
d. Caucusing promotes principled negotiation
                                                                                    21


 21. Confidentiality in mediation is:
a. Entirely determined by statute
b. Determined by statute, court rule, or contract, depending on the jurisdiction and
the type of mediation
c. Ordered by the mediator in appropriate cases
d. A myth; mediation is not confidential

 22. Concerns over whether a mediator should be able to testify in subsequent
litigation raise issues of:
a Effectiveness
b.Confidentiality
c. Participation
d. Enforceability

23. Many scholars recognize advantages of arbitration over litigation. These
advantages include:
a. Expertise of a specialized tribunal
b. Fewer saving in time and expense
c.Less compliance with arbitration awards
d.Arbitrator’s decision serves as precedent in all similar cases throughout the country

24. Which of the following is not advantage of arbitration?
a. Low Cost relative to Litigation
b. Intermediary involved
c. Legally Binding Nature
d. International Enforceability

25.    __________ is potentially cheaper and faster than______________.
a.    Non-binding evaluation, litigation
b.    Litigation, Non-binding evaluation
c.    Litigation, ADR
d.    ADR, Litigation

				
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