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Slow and Steady Loses This Race by ProQuest

VIEWS: 10 PAGES: 2 and do not like to make their customers wait, according to a recent study of online retailers by StellaService. With an average of six seconds, ranked first for the shortest average time that customers have to wait while on hold before speaking to a customer service representative. earned first place for responding to customer emails the fastest with an average time of 48 minutes. was the only company that ranked among the top 10 for both categories, scoring the speediest email support with an average of a little more than an hour and 47 minutes and a 12-second wait for phone support.

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