VIEWS: 10 PAGES: 2 CATEGORY: Periodicals POSTED ON: 8/25/2011
OfficeDepot.com and SierraTradingPost.com do not like to make their customers wait, according to a recent study of online retailers by StellaService. With an average of six seconds, SierraTradingPost.com ranked first for the shortest average time that customers have to wait while on hold before speaking to a customer service representative. OfficeDepot.com earned first place for responding to customer emails the fastest with an average time of 48 minutes. DisneyStore.com was the only company that ranked among the top 10 for both categories, scoring the speediest email support with an average of a little more than an hour and 47 minutes and a 12-second wait for phone support.
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"Slow and Steady Loses This Race"Please download to view full document