IT NetworkEngineerfinal no sal.doc - Harrow School by yaofenjin


									                 IT NETWORK ENGINEER – IT SERVICE CENTRE

The School
The School comprises over 800 boys, aged 13 to 18, all of whom are boarders. Harrow is
one of the few large boarding schools to retain a truly national catchment. There are twelve
boarding houses, each under a House Master. The Houses provide shared rooms for boys in
their first two years with individual rooms for all thereafter.

Lessons are taught in the mornings, Monday to Saturday, and in the afternoons of Monday,
Wednesday and Friday (these lessons are in the early evening in the winter months).

The religious life of the community is looked after by two chaplains, one Anglican and one
Roman Catholic. There is a strong Drama department based in our Ryan Theatre and a long
tradition of an annual Shakespearean production. Musical activities and opportunities
abound. An extensive games programme caters for almost all the established School sports.

The IT network covers the whole school site: every boy has a computer on his study-
bedroom desk; every teacher and many of the support staff have networked computers in
their School accommodation (over a 2 square mile radius); many support staff employees
have a networked computer in their areas of work.

The School is part of the Harrow Foundation which also comprises:

The John Lyon School, a boys’ independent day school in Harrow
Harrow International School in Bangkok, with over 1000 pupils
Harrow International School in Beijing, with over 300 pupils
John Lyon’s Charity, which each year gives over £5 million in grants to educational projects
in North West London
The Harrow Club in Notting Dale, London, which runs sports and educational activities in a
low-income area

We are seeking to set up two or three other franchise schools in Asia.

The Appointment
The Appointment is based in the IT Service Centre and reports through the Network Manager
to the Director of ICT.

The Overall Objective
To provide efficient and customer friendly ICT network engineering support services.
Key Tasks and Responsibilities
    To ensure that defined Network Services operate effectively at all times, in
      accordance with published Service Level Agreements.
    To monitor defined Network Services and to resolve issues on an ad hoc basis
      (providing updates to the user community where applicable).
    To improve the efficiency and effectiveness of Network Services where applicable.
    To provide 2nd and 3rd line support where necessary to both the user community and
      to other Team members.
    To document policies and procedures as required.
    To ensure that security of Network Services is maintained at all times.
    To liaise with internal customers and external suppliers as needed.
    To develop professional relationships with preferred external suppliers.
    To evaluate supplier performance on an ad hoc basis.

    To provide a safe and responsive internet experience to all users whilst maintaining
      the appropriate level of security to Network Services.
    To ensure that the School’s internet connectivity is available 24x7x365.
    To ensure that publicly accessible Network Services are securely available 24x7x365
      where possible.
    To ensure email is available in accordance with published Service Level Agreements,
      filtering for spam and viruses as required.
    To ensure that user data is available where and when required in accordance with
      published Service Level Agreements. Data should be free from virus, delivered
      promptly and in the most efficient manner.
    To ensure that user data remains private and secure.
    To ensure that user data that needs to be shared is available to the applicable /
      approved people, using best practice to deliver this.
    To ensure that network attached printers are available when required.
    To make business data available to the applicable / approved people whilst
      maintaining its’ integrity.
    To provide software updates, security patches and anti-virus updates in a timely
    To ensure that all relevant data is backed up in accordance to the School’s operational
      requirements. To restore data when necessary and to retain data for a defined period.
    To manage, monitor and update the School’s Active Directory Service in relation to
      user accounts, policies and security.

The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom
s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the School’s
Child Protection Policy Statement at all times. If, in the course of carrying out the duties of the post the post holder
becomes aware of any actual or potential risks to the safety or welfare of children in the school s/he must report any
concerns to his/her Line Manager or the School’s Child Protection Officer.

                                 PERSON SPECIFICATION
                                                                  Essential      Desirable
Education and Qualifications
   MCSE                                                                x
   CCNA Cert                                                                           x
   ITIL Cert                                                                           x
   Full Clean UK driving licence                                       x

    Experience administering Windows Server, SQL                       x
      Server, Microsoft Exchange
    Experience in supporting school management systems                 x
      (Ideally iSams)
    Experience in HyperV,AppV & BackupExec                                      x
    ICT support experience in an educational institution                        x
    Sharepoint                                                                  x
    Switch configuration and troubleshooting                                    x

Skills/Personal Qualities
    Excellent interpersonal skills                                     x
    Ability to work well on own and as part of a team                  x
    Ability to work quickly and calmly under pressure                  x
    Ability to prioritise and manage own work                          x
    High degree of accuracy and attention to detail                    x
    Ability to develop a culture of mutual respect with                x

This position is subject to an ENHANCED Criminal Records Bureau Disclosure in the event of a
successful application. Copies of the School’s Code of Practice and Policy on the Recruitment of
Ex-Offenders is available from the Personnel Department.

               (Full Particulars of Terms of Employment will be provided on appointment)

Hours of work:            9 am to 5 pm Monday – Friday
                          Please note you are required to be “on call” once a month at the weekend,
                          this is on a rota basis for which you will be paid.
Salary:                   Dependant upon experience, to be discussed at interview

Holidays:                 a) 28 days per year (calculated pro rata for the first 12 months)
                          including all Bank Holidays (unless they fall within term time, e.g.
                          May Day when a day and a half may be taken in lieu) to be taken in
                          liaison with the Director of ICT
                          b) 2 additional days of privilege leave may be taken in liaison with the
                          Director of ICT
                          c) Non Bank Holidays over the Christmas period from Christmas Eve
                          to 31st December inclusive.
                          As b) and c) are discretionary leave they do not form part of your
                          contractual entitlement and so will not be paid if not taken in the event
                          that you leave the School during the holiday year.

Probation:                Up to 12 months

Pension:                  Eligible to join the Support Staff contributory pension scheme on
                          commencement of employment, subject to certain conditions.

Retirement:               The School does not operate a normal retirement age and therefore you
                          will not be compulsorily retired on reaching a particular age.
                          However, you can choose to voluntarily retire whenever you wish,
                          provided you give the School the required period of notice of
                          termination of your employment.

Notice period:            One month during probation and one month thereafter

Benefits:                 Lunch available free of charge in the Dining Hall
                          Subsidised Sports Centre membership
                          Membership of Harrow School Golf Club at subsidized rates
                          Membership of Harrow Lawn Tennis Club at reduced rates
                          10% discount on cash purchases from Works Department
                          10% discount on cash purchases from School Bookshop
                          Child care voucher scheme

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