DORSET

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					    ANNUAL REPORT
            Year ending: June 30, 2005




                   incorporating
Bridport, Derby, Ringarooma, Scottsdale, Winnaleah
               Online Access Centres




         Tasmanian Communities Online
                                                             Table of Contents
DORSET .............................................................................................................................................. 1
       Overview ...................................................................................................................................... 1
       Benefits of the Cluster Model ....................................................................................................... 2
       Purpose, Mission and Role .......................................................................................................... 2
       Highlights of Year/ Cluster Activities .......................................................................................... 2
       Comment ...................................................................................................................................... 5
BRIDPORT .......................................................................................................................................... 6
       Profile of Community & Centre ................................................................................................... 6
       Level of Centre and years of Operation ....................................................................................... 6
       Equipment provided ..................................................................................................................... 6
       Overview of services provided ..................................................................................................... 6
       Operational Summary .................................................................................................................. 7
       Operational Statistics................................................................................................................... 7
DERBY ................................................................................................................................................ 9
       Profile of Community & Centre ................................................................................................... 9
       Level of Centre and years of operation ........................................................................................ 9
       Overview of equipment provided ................................................................................................. 9
       Overview of services provided ..................................................................................................... 9
       Highlights of Year ........................................................................................................................ 9
       Operational Statistics................................................................................................................. 10
RINGAROOMA ................................................................................................................................ 11
       Profile of Community & Centre ................................................................................................. 11
       Level of Centre and years of operation ...................................................................................... 11
       Overview of equipment............................................................................................................... 11
       Overview of services provided ................................................................................................... 11
       Operational Statistics................................................................................................................. 11
       Highlights of the Year: ............................................................................................................... 12
       Comment .................................................................................................................................... 12
SCOTTSDALE .................................................................................................................................. 13
       Profile of Community ................................................................................................................. 13
       Profile of the Centre ................................................................................................................... 13
       Level of Centre and years of operation ...................................................................................... 13
       Overview of equipment provided ............................................................................................... 13
       Overview of services provided ................................................................................................... 13
       Operational Statistics................................................................................................................. 14
       Highlights of the Year ................................................................................................................ 14
WINNALEAH ................................................................................................................................... 15
       Profile of Community & Centre ................................................................................................. 15
       Level of Centre and years of operation ...................................................................................... 15
       Overview of equipment provided ............................................................................................... 15
       Overview of services provided ................................................................................................... 15
       Highlights of the Year ................................................................................................................ 15
VERIFICATION ................................................................................................................................ 17
Dorset eCentre Inc                     ANNUAL REPORT                                       June 2005


DORSET
Overview
Dorset eCentre Inc. was established in 2001 to provide a management structure to administer five
Online Access Centres in the Dorset municipality. The five Online Access Centres (Bridport,
Winnaleah, Derby, Ringarooma and Scottsdale) are identified as the „Dorset Cluster‟

Officers of Dorset eCentre Inc at 30 June, 2005;
       Chair:                 Brenda Williams (Winnaleah)
       Vice Chair             Tony Deane-Shaw ;( Derby); Margy Milne (Bridport)
       Secretary              Gail Ryan (Scottsdale)
       Treasurer              Margy Milne


                                                                                Scottsdale
                                                                                  OAC
 Management Structure & Procedures
                                                                                  Bridport
         BOARD OF                                                                  OAC
        MANAGEMENT
            10 OAC                                                                 Derby
        Representatives              MANAGER              Coordinators             OAC

       Up to - 2 Partnership
            Agencies                                                            Ringarooma
                                                                                   OAC


                                                                                Winnaleah
                                                                                  OAC



        Each Centre has 2 representatives on the Board of Management.
        Two places are reserved for representatives of partnership agencies.
        Scottsdale OAC is the administration base for Dorset eCentre Inc
        The Manager reports to the Board of Management on behalf of all Centre coordinators.
        Each OAC is encouraged to maintain an active committee/advisory group in each Centre.
        No significant change is made to a level of service without prior consultation between the
         relevant Centre committee and the Board of Management.
        Board of Management meetings are held at least bi-monthly or as required
        Coordinator meetings are held regularly (monthly or as required). These meetings ensure all
         staff members are aware of organizational changes and events effecting the day-to-day
         management of the Centres. The meetings give coordinators an opportunity to report on
         individual Centre activities and provide a forum for the sharing of ideas, collective problem
         sharing and solving.
        Organizational procedures are constantly under review. The Administrative Procedures
         document, outlining the group structure is available as a live document to all Centres and
         Board of Management, online through the www.dorsetonline.org.au website.




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Dorset eCentre Inc                     ANNUAL REPORT                                       June 2005

Benefits of the Cluster Model
      Economies of scale
      One body to negotiate with all outside agencies.
      Expertise of individual staff members is utilized across all centres.
      Professional development of staff and volunteer training consistent across the Cluster.
      Single entity reporting


Purpose, Mission and Role
The major aim of Dorset eCentre Inc is to facilitate the uptake of new technology by the Dorset
community through the provision of access to and 1:1 assistance in the use of computers and low
cost use of the Internet at each of the five centers.
Key goals are to:
       Promote opportunities for on-line information and communications technology.
       Promote micro business use of new technology, especially Internet-based marketing and
        distribution channels and e-commerce.
       Promote regional development through enhancing access to government services and
        providing assistance to community groups and agencies to use and exploit new technologies;
       Provide opportunities for successful community-business partnerships including co-locating
        and fostering joint ventures with existing government and community agencies;
       Enhance life-long learning through provision of community access to on-line educational
        programs such as TAFE, University or other third party courses.
       The Dorset Management Board has a responsibility to identify future directions and to
        provide the framework for the delivery of service for the whole Dorset region.

Highlights of Year/ Cluster Activities

Staff Movements
Coordinator Gayle Edson retired in May 2005. Gayle‟s contribution during her involvement has
been of great assistance in the development of the Cluster and of the Scottsdale OAC. We wish her
well in future endeavours. A number of long-term volunteers have moved on to other activities and
Dorset management has actively sought their replacement. Staff and volunteers get together on an
ongoing basis to acknowledge milestones and express appreciation to the strong volunteer base.

Training
The provision of training sessions for staff, volunteers and patrons continues to be of benefit to the
Dorset group and each individual Centre. The aim is to ensure a standardization of skills across the
Cluster. Training occurs on a Centre and/or regional basis.
The resources available at the Scottsdale Centre (10 PC‟s) enable courses to be conducted by third
party organizations such as Adult Education. A Memorandum of Understanding between the Online
Access Centre, Adult Education and the State Library has allowed the premises to become a hub for
Adult Education courses in the Dorset region.
All current Coordinators hold Certificate IV Training & Assessment qualifications.

Professional Development-Coordinators:
Individual coordinators initiate participation in a range of courses to expand their overall
knowledge.




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Dorset eCentre Inc                    ANNUAL REPORT                                      June 2005


Professional Development activities during the year included the following:
      Attendance at each of the regional cluster meetings.
      Attendance at and organizational support for the Annual TCO Conference at Campbell
       Town.
      Individual Coordinator attendance and participation in Adult Education Classes.
      The Watsonia, Engine Room training and a professional development tool has been
       incorporated into the training regime for volunteers, coordinators and patrons.
      Sharon Sachse is currently studying the Cert 4 – Web design and Administration Course.

Professional Development- Volunteers
Derby.       Computer maintenance: What are „updates‟: Basic „Paint Shop Pro”
             Inductions for new volunteers.
Bridport     CD Burning: Scanning: Digital Camera Card Reader
Scottsdale Volunteer induction: email: networking: computer maintenance
Ringarooma 3 x 2 hour sessions covering general topics.

Public Training & Courses:
No cost sessions are provided to patrons of each local community.
      Introduction to Computers                         Introduction to the Internet

Regional information sessions for community benefit were offered at every Centre.
     Internet Safety for Children                     Website Credibility
     Shopping Online

E-learn: A course providing a range of competencies that are part of the Certificate II in IT was
offered in partnership with TAFE Tasmania. The 34 available placements were offered to patrons
across all Centres in the Cluster.

Certificate 2: Seven patrons have enrolled in this program offered by TAFE Distance Education
with support through the Online Access Centres. The course is flexibly delivered therefore enabling
students to study at home or at an Online Access Centre.

Representation at Community Events:
     The Scottsdale Centre joined with Library Staff to organize a Christmas window display.
      This display is very popular and has become an annual feature that always causes much
      public comment.
     The feature display at the Ringarooma Show was the „Our Streets‟ project.
      Staff, Volunteers and Management combined to provide show patrons with information
      regarding the programs available in and through the Dorset OACs.
     Coordinators and volunteers were directly involved at smaller, local community events.

NETasmania Website:
Sharon Sachse (Coordinator) is responsible for the ongoing maintenance of Dorset municipality
input to this site in liaison with the Dorset Tourism Officer.

The Dorset eCentre website www.dorsetonline.org.au was developed to amalgamate information
relating to the five Online Access Centres of Dorset. The administration section of the site includes
customized templates for all Dorset reference documentation. Relevant pages have been migrated to
the Online Access Centre sites in order to streamline and avoid duplication.


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Dorset eCentre Inc                    ANNUAL REPORT                                      June 2005




Ace Conference 2004
The Dorset Cluster was invited to participate and present an overview of the cluster structure and
organization at the ACE Conference in Launceston.

TCO Conference 2004
Two of the Dorset Coordinators were involved with the organization of the Campbell Town
Conference. Four coordinators and the Chair of management Committee were able to attend. The
networking opportunities available at the annual TCO Conference are invaluable to staff and
management committee members.
The Dorset Cluster was invited to present a session at the Conference. A presentation/overview of
the Dorset Cluster establishment, structure and administration was well received by those present
and generated many enquiries.

Small and home-based business support and Assistance
The Dorset Cluster assists small business. Web hosting/ web page design is coordinated through
the Full Service Centre in Scottsdale. All sites hosted by Scottsdale OAC have been migrated to
„Tas Hosting‟. (Managed by former TCO network coordinator Brett Drinkwater). This change was
a result of the cancellation by Telstra of the Web Hosting Service to Online Access Centres.
Some examples are:
FEWCHA- Youth Advisory Group. www.fewcha.org.au
PLATYPUS PARK COUNTRY RETREAT. www.platypuspark.com.au
PEPPERBUSH 4WD TOURS. www.pepperbush.com.au
HIGHVIEW GARDEN NURSERY - new domain - www.highviewnursery.com.au
NORTH EASTERN FOOTBALL UNION website: www.nefu.com.au
DERBY RIVER DERBY - new domain- www.derbyriverderby.dorsetonline.org.au
NORTHEAST REST-A-WHILE B & B- www.restawhilebandb.com.au

Other services are provided to business ventures as required. Services include printing, secretarial
services, photocopying, brochures, and website design assistance. Individual attention is given on a
1:1 basis.

Dorset eCentre Website: The website developed to amalgamate information relating to the five
Online Access Centres of Dorset has a new domain name. www.dorseteservices.org.au is now
www.dorsetonline.org.au. The ability to add „sub-domains‟ has enabled „smaller businesses and
organisations to have a web presence at a minimum expense.
The administration section of the site includes customized templates for all Dorset reference
documentation. Pages relating to individual Centres have been migrated in order to streamline and
avoid duplication.
The site will, in the future, include links to other „Dorset Groups‟ to create an information PORTAL
for Dorset.

Community Portal
 An initiative to establish a community “portal” in partnership with Dorset Council has stalled
through an inability to attract Grant funds. Dorset eCentre (specifically the Scottsdale Centre) was
expected to be an integral partner in the setup and maintenance of information on the portal.




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Dorset eCentre Inc                   ANNUAL REPORT                                       June 2005




Comment
      The Cluster concept continues to evolve and advance.
      The benefits of combining the five Centres under one management „umbrella‟ have
       continued. The emphasis continues to evolve from each „individual Centre‟ to „Dorset
       Cluster‟ with no loss of individuality for each Centre or detracting from the initial goal of
       providing access to the general public on a 1:1 basis.
      Dorset eCentre (the Dorset Cluster) is gaining increased credibility as a provider and/or
       facilitator of quality training and services to the community and assistance to small business.
       Factoring this change is the increasing range of services and the professionalism of
       management, staff and volunteers.
      The Frail Aged and Intellectually Impaired group was an initiative of the Dorset eCentre and
       the NESM Hospital Day Care Centre and very successfully catered for the needs of the 13
       participants. The group met at the Scottsdale Centre each month. The program was
       continually assessed and adjusted to suit the clients. Because of the changing composition of
       the group coupled with changes to staff at the Day Care Centre this initiative is now in
       recess until further notice.




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Dorset eCentre Inc                    ANNUAL REPORT                                     June 2005


BRIDPORT
Profile of Community & Centre

Bridport Online serves a community of 1234. A higher percentage of the population is retired, the
smaller percentage consisting of families. Bridport is a popular tourist destination and increased
tourism has brought about an increase of people looking for a sea change. Over the next five years it
is anticipated Bridport will expand. Employment opportunities in the area consist primarily of
farming, tourism, fishing, sea freight, shipbuilding, service providers and the timber industry.

Access to education is not local after primary school. Secondary school students have to travel to
Scottsdale High on a daily basis. Boarding school, or an 11-hour day traveling daily by bus to
Launceston, then becomes an option for students wanting to complete years 11 and 12.

Bridport has minimal services and the centre provides the community with the opportunity to be IT
fluent, undertake local based courses or courses in partnership with TAFE thus decreasing social
isolation and enhancing participation and positive attitudes in the community.

The Bridport community has a strong sense of community spirit with a strong volunteer base
supporting many organisations. The centre provides volunteering, an avenue for productive activity
by keeping people involved in their community and enhancing lifelong learning.

Bridport Online is managed by Dorset eCentre and has a strong long term support group of
volunteers, presided over by Mrs. Margaret Milne. The centre is staffed by one coordinator, Mrs.
Alison Reader and by valuable volunteers Mrs. Pat Child, Mrs. Yvonne Saw and Mrs. Margaret
Milne, who contribute 4 hours per week towards the opening the centre.

Level of Centre and years of Operation
The Bridport Online Access Centre is located in the Bridport Community Centre at the rear of the
State library. It has been in operation for 6 years providing 1: 1 assistance and access to new
technology.

Equipment provided
The centre houses 5 internet connected Acer Veriton 5600 computers, 1 photographic/document
scanner, 1 printer/copier/scanner (multi-function centre), 1 LaserJet printer, fax, 1 web cam and 1
digital camera.

Overview of services provided
The centre provides the following services to the community:
      Friendly, educational and economic service for community benefit.
      1:1 training and the introduction of IT knowledge.
      Internet and electronic communication.
      Access to and assistance for online courses.
      Access to government information and services.
      Web pages for micro business and community organisations.
      Access to new software or technology.
      Online Banking.
      Tourism services such as email and information.
      Community overview web page promoting attractions and facilities

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Dorset eCentre Inc                   ANNUAL REPORT                                     June 2005



Operational Summary

      Bridport Online upgraded its computer systems in line with the Tasmanian Communities
       Online program‟s mission and goals. A multi-function centre was purchased to offer quality
       scanning, printing and photocopying to the community; a media card reader was also
       purchased to allow patrons to quickly transfer photos from digital cameras.
      Bridport Online lost two valuable long-term volunteers and has actively sought their
       replacement. Staff and volunteers get together on an ongoing basis to acknowledge
       milestones and express appreciation to the volunteer base.
      Bridport Online enrolled nine students to participate in E Learn.
      Adult Learners Week activity was “Digital Camera & Scanning”. Learning how to scan a
       photo and take a photo using a digital camera, transfer to computer, edit the image and
       upload to the website “Our Streets, Our Stories” (an initiative of the Tasmanian
       Government).
      Promotion of Seniors Week conducting “What is a Digital Camera”, giving a basic
       introduction to the digital camera and its operation.
      Conducted local workshops for the benefit of the community, such as Computing for
       Beginners and Excel basics.
      Bridport Online offered regional information sessions for community benefit such as
       Internet Safety for Children, Website Credibility and Shopping Online.
      Providing assistance to a patron doing a TAFE Certificate III in Business course through
       Launceston TAFE.
      The Bridport Online community website is maintained regularly to contain reliable up-to-
       date information. A catalogue of Bridport local walks was compiled by Volunteer Yvonne
       Saw and published to the website for the benefit of locals and tourists.
      The local monthly community newsletter the “Bridreport”, edited by Volunteer Yvonne
       Saw, is used to promote the centre and offer basic computing advice for community benefit.
      Solar Guard Window film was applied to the main doors to enhance the comfort of patrons
       by reducing glare on the screens and minimising solar heat gain in the centre.


Operational Statistics
      The centre has a good solid base of three motivated volunteers who assisted the centre by
       contributing 373 hours to keeping it open in its 6th year of operation.

      33 people registered to use the centre, 61% female, 39% male and 2% were under 18. This
       brings the number of people registered at the centre over the past 6 years to 476.

      The centre was open to the public for 1-hour bookings for 1073 hours. Approximately 410
       tourists used the centre generally for electronic communication and online transactions.

      138 hours of 1:1 assistance was provided to patrons over a broad range of topics.




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Dorset eCentre Inc                   ANNUAL REPORT                                 June 2005


Training conducted at Bridport Online consisted of:
   1. Fee for Service
          2 x Computing for Beginners Workshops (File Management, Surf the Internet, Email)
          2 x Excel Basics Workshops

   2. Information Sessions
         Internet Safety for Children.
         Website Credibility.
         Shopping Online.

   3. Adult Learners Week
        Digital Camera and Scanning.

   4. Seniors Week
        What is a Digital Camera?




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Dorset eCentre Inc                     ANNUAL REPORT                                       June 2005


DERBY
Profile of Community & Centre
Derby is a town steeped in history. It retains a tourist focus with the flavour of a tin-mining town of
the 1880‟s era. The community structure is varied from farming enterprises to those involved in the
arts and to the retired. A majority of residents travel to Scottsdale for employment.

The Online Centre is centrally located in the Derby Community Development Association building
on the main street.
The Centre is busy during the three-month tourist season, providing access for casual users. Passer-
by tourists stop when they see the sign.
A Coordinator is funded for 2 hours per week supported by a rotating base of 8 volunteers.


Level of Centre and years of operation
The Derby OAC is a Round 3 – level 4 Core Service Centre and has been operating for 5 years


Overview of equipment provided
Derby Online has 3 internet connected Acer Veriton 5600 computers. There are 3 printers, and a
scanner, a photocopier, digital card reader, a webcam and the availability to hire a digital camera,
digital video camera and projector from the Dorset Cluster.
A stand-alone machine is connected to a printer and scanner. This machine is invaluable for
„Photographic work‟ and as a spare- utilised for „e-Learn‟.
By current day standards the Dial-up Internet speed is very slow. It is essential for the continued
operations of the centre that ISDN or ADSL be looked at for the Derby Centre.

Overview of services provided
      As a core service centre Derby OAC continues to provide free 1:1 basic training and
       assistance.
      Scanning and enhancing photos, photocopier facilities.
      Desktop publishing, professional presentation of documents (e.g. resumes). General word
       processing.
      Women‟s Information Network has located an information room in the Centre. Volunteers
       maintain the front garden.
      Internet access and online services.
      Tourism services- email and websites promoting attractions, events and facilities.
      Digital Card Reader enables access to images on all types of digital cameras.

Highlights of Year
      E-Learn: 1:1 assistance provided when necessary.
      Certificate II students assisted and assessed.
      Assistance to patrons studying „3rd party‟ courses.
      Christmas „Get together‟ for staff and volunteers
      Successful Raffle at the Derby River Derby.
      Assistance to the „Derby River Derby‟ coordinator with the updating of their website.
      Assistance to the editors of „Didjano‟ to publish the newsletter every 3 months. Volunteers
       of the centre collate and collect the information. The volunteers have mastered „Publisher‟
       and produced the last 2 editions without any great assistance.
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Dorset eCentre Inc                   ANNUAL REPORT                                     June 2005



Operational Statistics
      8 valuable volunteers provide assistance to the Derby OAC.
       Volunteers open the Centre 14 hours a week and have collectively contributed 672.25 hours
       during the year.
      15 New registered users; 11 female, 4 male and, 1 under 18.
      Casual users/Tourists: 88 people signing for a total of 100 hours over the year. Derby is on
       the main highway, and easily accessible to the traveler. Tourists predominantly use the
       centre for email.
      The centre was used by the public for a total of 1228.5 hours.
      1:1 assistance from the coordinator was required at the centre for 125 hours – (Coordinator
       is only at the centre (2 x 48) 96 paid hours a year.




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Dorset eCentre Inc                    ANNUAL REPORT                                      June 2005



RINGAROOMA
Profile of Community & Centre
Ringarooma is at the centre of a prosperous dairy and crop-farming district.
It is an agricultural, dairying community of 500+. There is a hotel, a general store, a butcher, post
office and library (open 3 afternoons a week) in Ringarooma as well as the school of 120 students.
Ringarooma Online is an extremely busy little centre. The statistics show that the centre is used for
over 70% at all times of opening over the last 6 years. Volunteer Training is ongoing. Volunteers
utilize 1:1 sessions as required, with a diverse range of questions regarding software programs,
cameras & about computers in general.

Level of Centre and years of operation
Ringarooma OAC is a Round 1, Level 3 Core Centre ideally located in the Ringarooma Primary
School. Two members of the original Ringarooma OAC committee are on the Board of
Management of the Dorset eCentre. The Centre is open for a total of 25 hours a week, 12 hours by
a paid coordinator. The other hours are rostered amongst the nine loyal volunteers.

Overview of equipment
      4 Internet enabled computers available to the volunteers/ coordinator and patrons.
      One computer for stand- alone use, scanning and printing photographs, e-Learn and other
       1:1. Computer hardware was upgraded in February 2005.
      The new Multi Function Centre has been extremely useful with the ability to connect
       cameras directly as well as „Card Reading‟ options.

Overview of services provided
As a core service centre Ringarooma OAC continues to provide free 1:1 basic training and
assistance, Internet access and online services.
       Digital Camera assistance has been a main service provided. With over 20 patrons coming
        in to either- Download and burn a CD or to print some pictures.
       Scanning and enhancing photos, photocopier facilities.
       Desktop publishing, professional presentation of documents (e.g. resumes)
       General word processing.
       1:1 assistance by phone for technical and software questions from patrons and prior users.

Operational Statistics
      20 New users: 9 male - 11 female.
      Total number of registered users: 430
      Casual users for year: 15
      Volunteer hours: 672
      Coordinator hours: 528.
      1:1 assistance: 425 hours.




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Dorset eCentre Inc                   ANNUAL REPORT                                      June 2005


Highlights of the Year:
      The accomplishment of 2 Volunteers in attaining Certificate II in IT qualification.
      Continuing demand for Elearn and Certificate II courses.
      Overwhelming demand for „Paintshop‟ classes at the centre.
      Patrons wanting to make the most of their digital cameras. This demand also extends to
       scanning of old photographs, reprinting etc. Over 50 hours were used to assist patrons in
       selecting, manipulating, printing and/or burning pictures to CD.
       „Ringarooma players‟ Christmas Production being taped using OAC equipment. A copy of
       the tape was made for the organisation.
      An increase in visitors using the centre, although Ringarooma is off the „beaten track‟
      A „Christmas dinner/get together‟ for volunteers and staff was held in November 2004. All
       staff and volunteers as well as some patrons attended.
      A significant highlight is the increasing demand by Patrons to use their new IT knowledge
       to produce documents or presentations. Examples of this include editing and collation of a
       book of poems, Power Point Presentations developed and presented by a Patron; North East
       Lions assisted with NEFU Football final program.
      The Online centre received a fresh coat of paint in November 2004. Thanks to the
       Volunteers who gave up their time to get the job finished „outside‟ of opening hours.

COURSES
  1. Adult Learners Week
        o - Our Streets- Incorporating Paintshop/Digital Camera- 4 x 2 hours
  2. Basic computing-
        o Word- 9x 1 hour sessions
        o Excel- 2x 1hour sessions
  3. Paintshop – (very popular)
        o (4 sessions (3px 2h, 3p x 3 h, 4p x 2h, 1p x 2h) =11p x 9hours)
            2. Word- 9 x1hour sessions
  4. Word – 9 x 1 hour sessions
  5. Excel – 3 x 1 hour sessions
  6. Other 1:1 sessions
        o 3 sessions on the use of a private laptop –
        o 2 sessions with a laptop and Projector, being used for a public presentation
        o Website design using DreamWeaver- Business website and several sessions for
            private study.
        o Publisher- Assisting businesses and organizations design posters for events.
        o PowerPoint Presentations developed by patron for public presentation
        o Digital cameras- The purchase of the new scanner printer which has a digital card
            reader has been invaluable. With over 50 hours spent 1:1 assisting patrons selecting,
            manipulating, printing and/or burning the pictures to CD.

Comment
The Ringarooma centre/space is cramped, with 5 computers, 2 printers, a scanner, 4 tables, and
chairs. The room is also shared with the school as a resource storage room. Moving the centre to a
larger space within the school would be ideal.




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Dorset eCentre Inc                   ANNUAL REPORT                                      June 2005

SCOTTSDALE
Profile of Community
Scottsdale is situated within the Dorset Municipality in far NE Tasmania servicing a rural
community in an area surrounded by a variety of farms and rural enterprises. e.g. dairy, beef.
potatoes, poppies, hops and other vegetables. The timber industry is predominant among
commercial businesses in the region. Scottsdale is the central pivot for commerce in the region and
the home of the Dorset Council. Its location on the main highway defines the gateway to the North
East region of the State. The Scottsdale community has approx 1900 residents

Although Scottsdale is, in terms of kilometers (60km), relatively close to the major town of
Launceston there is a perceived barrier because of the topography of the region and the roads
between the two Centers. For example, a student wishing to undertaking further studies is
committing to 2 hours + traveling time each day.

Two community members (also volunteers) represent the Scottsdale Centre on the Board of
Management, one is the current Secretary.

Profile of the Centre
Scottsdale Online is managed by Dorset eCentre with day-to-day operations overseen by a
dedicated workforce comprising Manager Pat Bennett (+ volunteer hours) and Coordinator Sharon
Sachse, supported by 2 active volunteers. Volunteer numbers have been reduced from 5 to 2 during
the year. This is a matter of concern, and the Centre is actively recruiting replacements. The
Volunteers are very much appreciated and their assistance is a valuable asset to the Centre. 10
volunteer hours per week ensures extended Centre opening times are available.
The Centre is open daily Monday to Friday plus Tuesday and Wednesday evenings. In its 5th year
the centre is gaining recognition as an educational provider in the area.

Level of Centre and years of operation
Scottsdale was established in March, 2001 and is a Level 2 – Full Service Centre

Overview of equipment provided
The original computer hardware in the Scottsdale Centre has been upgraded in February 2005 in
line with the TCO guidelines. The Centre now has 10 Internet connected machines. Nine of these
are available for public use with one reserved for administration. A stand alone machine is also
available for scanning, word processing and printing. Peripheral equipment includes 3 printers, 2
scanners, Acer TravelMate, photocopier, digital camera and data-projector.

Overview of services provided
      1:1 training and assistance to clients in all the software applications.
      Internet access
      Scanning and enhancement of photographs
      Assistance with the design and hosting of Web sites
      Tourist services such as email and access to other services.
      Access to Government agencies e.g. Service Tasmania, Jobfind, Centrelink, E-tax



32ba661a-4425-4526-8688-6a084768540a.doc                                                            13
Dorset eCentre Inc                    ANNUAL REPORT                                       June 2005




Overview of services (continued)
      Access and assistance for online learning e.g. Elearn, TAFE, Unitas
      Assistance to small business;
      Customised training for industry groups.
      Facilitator for third party Courses.
      Assistance with and facilitation of Certificate II IT(Applications) and Certificate II in
       Business

Operational Statistics
      Five volunteers provide assistance to Coordinators and collectively contributed 264 hours
       during the year. Now reduced to two volunteers.
      New registered users totaled 114 with 15 of these being under the age of 18 years.
      Nine internet connected computers were available for public use for 1372 one-hour
       bookings.
      Tourists use the centre predominantly for electronic communication, which is a popular and
       convenient way to keep in touch with family and friends overseas or interstate.
       Approximately 165 tourists used the centre during 2004-2005.

Highlights of the Year
      Junior registered members are catered for with the Mighty Mouse Computer club. The
       nature of the group is undergoing a shift in direction and is evolving into a Games club for
       teens.
      Joblink patrons are utilizing the Centre for training and Internet access.
      Numerous business ventures have been assisted as outlined in the Dorset section of this
       report.
      The Elearn program continues to gain in popularity and is only restricted by the number of
       placements on offer.
      An increasing number of eLearn students „take the next step‟ to Certificate II, in partnership
       with TAFE.
      Introduction to Certificate II in Business as one of the pilot groups included in the E-
       Learning Creative Communities Partnership Project.
      Patron Training conducted at Scottsdale
              Intro to computing
              Intro to the internet
              Elearn
              Certificate II (Applications)
              Certificate II in Business
              Adult Education sessions
                                          o Photoshop
                                          o Photography/digital images
      The introduction of up to date computers with one operating system and some uniformity
       has been welcomed by staff and patrons. Coupled with the upgraded bandwidth, this change
       has ensured greater approval and satisfaction from all age groups of the Centre and its
       services.



32ba661a-4425-4526-8688-6a084768540a.doc                                                           14
Dorset eCentre Inc                   ANNUAL REPORT                                     June 2005


WINNALEAH
Profile of Community & Centre
Winnaleah is a small country town known for its red volcanic soils which support a vibrant dairying
and cropping economy. The employment opportunities in the area are minimal and consist
primarily of farming and forestry. Winnaleah online Access Centre serves a community of 487.
The population is static.

Level of Centre and years of operation
Winnaleah Online Access Centre is located in the Winnaleah District High School. It has been I
operation for 6 years as a Core Service Centre (22 June 1998)

Overview of equipment provided
The center has 3 community use computers with Internet access, 1 stand alone computer that may
be used for graphics and video editing, a scanner, A4 and A3 colour printers, CD burner, web cam,
lap-top computer and a VCR.
A digital camera, digital video camera, a digital camera card reader, a laminator, bookbinder, and
paper cutter are also available for use.

Overview of services provided
As a core service centre Winnaleah OAC continues to provide 1:1 basic training and assistance to
clients in all of the software programs hosted within the centre on an „as requested‟ basis.
The centre is also able to assist with scanning and enhancing photos, desktop publishing,
professional presentation of documents (e.g. resumes) and general word processing.


Highlights of the Year

      Adult Literacy „Tell Your Story‟ Project
       Early in 2005 Winnaleah OAC was asked by Hugh Fielding of Adult Literacy to participate
       in the Tell Your Story project. Five other remote area communities are also involved and
       TAFE Tasmania will deliver training. The project aims to increase community awareness
       about adult literacy needs and the availability of assistance in this area. It will provide
       support to community members who may have literacy needs and would like to improve
       their skills.
       A group of volunteers is to receive accredited training from TAFE Tasmania to enable them
       to support people with adult literacy needs. Commencing in June 2005 a group of 6
       enthusiastic volunteers including Wendy Hatton (coordinator) has begun training and is
       discussing ways of encouraging storytellers to come forward. Wendy will also act as liaison
       between Adult Literacy, TAFE and the volunteer group
      Continued support for Elearn, Certificate II IT and Flexible Learning students, and
       Winnaleah District High School VET students
      Assistance to businesses and individuals on 1:1 basis for basic computing, word, excel,
       publisher, scanning and file management.




32ba661a-4425-4526-8688-6a084768540a.doc                                                           15
Dorset eCentre Inc                   ANNUAL REPORT                                      June 2005




Highlights of the Year(continued)


      Assistance to local business in setting up spreadsheet, for maintaining business records and
       producing monthly invoices.
      NEFU – football website
      Scanning of family photos and preparation of family records continues to be a popular
       activity in the Centre.
      Centre equipment used to develop training videos and assist in development of private art
       teaching business.
      Powerpoint presentation using laptop computer and Dorset eCentre data projector by
       Winnaleah Christian Church for its community conference.




32ba661a-4425-4526-8688-6a084768540a.doc                                                          16
Dorset eCentre Inc                    ANNUAL REPORT                                      June 2005



Verification
“To the best of my knowledge, this report is a true and accurate representation of the operations of
Dorset eCentre Inc for the 12 month period ending June 30th, 2005



Signed by:

Signature                                                   Date




Authorised Executive Member of the Incorporated Body


Name (please print)   Brenda Williams


Position:             Chairperson, Dorset eCentre Inc




32ba661a-4425-4526-8688-6a084768540a.doc                                                           17

				
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