www.crarental.org email@example.com October 2009
This will be my last message as the concrete grinders and scarifiers on their
CRA BC President, as I have stepped into indoor demonstration pad, with emphasis
the role of CRA BC National Director and on techniques, safe operation and
as of January 2010 Jim Clipperton of maintenance tips from the factory reps.
Norval Rentals in Armstrong will be taking Also touching on Silicosis and vacuum
over the reigns. It has been a great systems that capture and collect airborne
Calendar of Events experience on the local executive; I have silica dust. Sounds like this will be a great
been given the opportunity to make meeting for the counter staff and even the
acquaintances with hundreds of other mechanics
rental type people. The knowledge that Our annual trade show is coming up on
• October 21, 2009 I have received as a result of attending January 15 and 16th, 2010. The show is
Star Diamond Tools the local meetings is immeasurable, the being held at the Cloverdale Rodeo and
Delta networking that comes out of these Exhibition Grounds in the Show Barn. The
meetings can teach a person a great deal. Friday night hours are 4:00pm to 9:00pm
I can’t stress enough to come out to your and the Saturday hours are 10:00am to
• January 15/16, 2010 local meetings, take in the speakers and 3:00pm. The Host hotel has changed this
spend a few minutes networking with year, we are booked at the Coast Hotel and
CRA BC Trade Show
your peers. convention center in Langley, on Fraser
Cloverdale We had a successful golf tournament Highway. The Saturday night Banquet is
in Kelowna at the Shadow Ridge Golf and being held at the Coast Hotel, with the
Country Club in September, I would like comedy styles of Herb Dixon. There is also
• February 8-11, 2010 to thank the dedicated sponsors (see the going to be a Hospitality Suite at the hotel.
ARA The Rental Show tournament recap) as well as Jim Thank you again for all the support
Orlando, Florida Clipperton and Peggy Daniel for all their during my term as President!
help with the organizing of the
tournament. Angie Venekamp
I would like to encourage everyone Rental Network ltd.
to participate in the meetings and events CRA BC President / CRA BC National Director
that the local puts on. Our next meeting 604-892-8200
is at Star Diamond Tools in Delta, on
October 21st at 6:00pm. Star Diamond
will be demonstrating items such as
Golf Tournament Recap
Good Day to Everyone! We were blessed with a gorgeous day at
Shadow Ridge Golf and Country Club in
It seems like just yesterday I was Kelowna, the staff treated us like gold and
writing my last article for the newsletter took care of all our needs. With the
and complaining about the oppressive, redesigned Tee – Off schedule all the golfers
mind-numbing heat, and yesterday I were finished before they drank the beer cart
could not ge the grin off my face as I dry and then we enjoyed a nice steak dinner
pulled the snowmobile trailer out of in the clubhouse. From the loud laughter
storage. Any guesses on what my favorite and good natured ribbing that went on in the
season is? As everyone is getting ready clubhouse, I would have to say that there
for Blow Out season and the last mad was a lot of fun had by everyone. I know
scrambles as home owners and that I sure enjoyed seeing everyone laughing
contractors get projects finished, your and catching up on all the events and
BC Local Rental Association hosted a very
well received golf tournament. Continued on page 3 Golf Re-cap
CRA B.C. Directors Message – OCTOBER 2009
I have been given the you are permitted to make • Find out with the Cost of checks for the Protected Self
opportunity to step into the deliveries. It is confusing for Doing Business Reports are Insurance Program (PSIP) will
CRA BC National Director a lot of people as it is not out, if you participated in the be ready to send out shortly.
position. I would like to thank entirely clear who is exempt survey you should have If you have participating in the
Peggy Daniel, the outgoing BC and who is not from all the received your copy in the mail program since the beginning,
National Director for all her traffic restrictions. Are you by now. There is some very June 1st, 2006, it is estimated
time and dedication to the going to be able to deliver to interesting information in the that the average premium
CRA, Peggy has been a great you regular customers? report. If you did not rebate cheque is going to be
mentor for myself as I have Depending on where they are participate in the survey, not approximately $ 2600.00. HED
been moving up in the ranks doing their work I suppose. to worry, you can purchase Insurance Services is just one
of the Local Association, and the report from ARA at a cost of the many member benefits
I am sure that she will be PRODUCTS OF THE MONTH of $ 325.00. that are available to us as
available for future consult FROM ARA members of the Canadian
from time to time. Is your business functioning • Cash flow Management – Rental Association (CRA)
I hope that as the summer according to industry norms? cost is $ 25.00 I invite all of you to share
comes to an end and the How does your business your thoughts and suggestions
completion dates are all compare with the top profit- • Defensive Driving course – with me at any time
looming for anything related makers who have similar cost $ 30.00 firstname.lastname@example.org
to the Olympics, that you types of rental inventory?
have all been busy. I What strategies can you HED INSURANCE AND RISK Angie Venekamp
encourage anyone that is implement that would help SERVICES PROTECTED SELF Rental Network ltd.
planning on operating their boost your profitability, INSURANCE PROGRAM (PSIP) CRA BC President
business as usual during the productivity, financial HED Insurance Services has CRA BC National Director
Olympics, has been able to position and cash flow? announced that the rebate 1-604-892-8200
nail down when and where
Premium Surplus of $660,000 to be returned
CRA Great News CRA PSIP Insurance Program Members
The Canadian Rental Association and HED Insurance and Risk Services are very pleased to
announce that the first three policy years of the “Protected Self-Insurance” (PSIP) Program
has resulted in a member-owned surplus of $660,369, in excess of the reserve for claims,
which will be returned to program members.
“Protected Self-Insurance” vs. Traditional Insurance:
With traditional insurance, all of your premiums would stay with the insurer who would be
responsible for paying all the claims, but would also get to keep all of the leftover
As a CRA premiums, no matter how low claims were during the years.
Member, The “Protected Self-Insurance” program (PSIP) retains a large portion of the annual
premium in a member-owned Loss Pool to pay the first part of any claim up to $500,000.
are you getting The remainder of the premium is used to cover expenses and to purchase insurance for
the benefits? losses that exceed $500,000 for any one loss and to coverage any losses that may exceed the
loss pool for the term so that there can never be a deficit in the PSIP.
Petro Canada The CRA PSIP program has experienced low levels of claims since it was established on
Data Dot June 1, 2006. The preventative measures that the rental dealers have made has helped keep
claims low. The good program results allowed the members to establish the required
Tiger Courier $1,000,000 member-owned reserve that may be needed to pay potentially large claims that
HED Insurance Brokers may have occurred but are not reported (IBNR) until after the end of the term. The
NER National Equipment $660,369 surplus above the IBNR reserve is now available to be returned to the members of
Register the PSIP program.
How are premium returns calculated?
CIGC Credit Industry Returns are payable to those rental dealers participating in the Program at the time of the
Groups of Canada premium return, based on the percentage of the total program premiums paid by the dealer
NEBS Business Products Ltd in the previous three policy years (but not, dating back past the June 1, 2006 program
inception date) compared to the total premium for the period. This percentage will be
On Hold Marketing applied against the total amount of return
DPL America premium.
Derek Coward A property that has been in the program since
Chase Paymentech inception will receive a greater amount of
returned premium than a new participant.
Moneris Solutions A rental dealer that has been a program
member since inception will receive a return
For more premium of approximately 10 % of their total
premium for three years.
information call CRA Member Benefit: The premium return to a
CRA Head Office member is equal to approximately seven years
of association fees paid by that member.
or go to For Information on the CRA Insurance Program
www crarental org call HED Insurance at 1-800-665-8990
Ken Fingler Ext 7279 or Steve Baker Ext. 7211
Golf Tournament Recap Continued from page 1 WHO’S WHO ON THE
happenings throughout the province. A big thank you to all the people who participate LOCAL BOARD
in the tournament every year, and the same to the new faces I saw this year. It was
great to meet new people and expand on all the great friendships I have made already • PRESIDENT
in this association. Angie Venekamp
There is not enough thanks and appreciation I can give to all the suppliers that are Rental Network Ltd.
helping us make the tournament such a success and increasing our attendance every Squamish, B.C.
year. Make sure that when one of them walks into your store next time, you thank them 604-892-8200
for their support. The list of winners and sponsors are listed below.
Speaking of support, don’t forget about the upcoming meeting at Star Diamond Tools email@example.com
on Oct. 21, and mark your calendar Jan. 15,16, 2010 for CRA BC Trade show. We have firstname.lastname@example.org
a new host Hotel – The Coast Hotel and Convention Centre www.cascadescasino.com
with great rates, a Casino, Hospitality Suite and for Saturday’s dinner entertainment • VICE PRESIDENT
one of the best comedians in BC, Herb Dixon. So book your room and buy your tickets Jim Clipperton
and come down and bullshit with some old friends and make some new ones as we make Norval Rentals
our trade show the event of the year.
Jim Clipperton, Norval Rentals 250-546-9116
CRA BC Vice President email@example.com
• BC DIRECTOR
GOLF TOURNAMENT FUN Angie Venekamp
Rental Network Ltd.
NOTE WORTHY PERFORMANCES Squamish B.C.
Lowest Scoring Team-
Sponsored by Surfwood Supply firstname.lastname@example.org
Garth Papp - Falcon Ladder and Scaffold email@example.com
Don Flint – Multiquip
Mike Keen – Westminster Rentals
Mark Whittle – Falcon Ladder and Scaffold • PAST PRESIDENT
Most Honest Team – Pikes Rentals
Sponsored by Point of Rental Richmond, B.C.
Troy Murphy – Wacker Neuson
Wendy Zubyk – Rental Network 604-278-6797
Dan Barry – Rental Network firstname.lastname@example.org
Sascha Stannard – Cat Rental Store
Longest Drive – WE WOULD LIKE TO THANK OUR • SUPPLIER DIRECTOR
Sponsored by Weber MT SPONSORS! Mike Faulkner
Ladies – Peggy Daniel – Rental Network Mancorp Industrial Rentquip Canada
Mens – Brian Saul – Iron Mountain 604-241-0500
Equipment Weber MT
Trinitec Distribution email@example.com
Closest to the Pin – Cardinal Rentals
Sponsored by Leavitt Machinery, Husqvarna Construction Products • DIRECTOR
Dealer to Dealer Sales MS Sales
Ladies – Dina Harding – JK Samuel Erik Gerlof
Mens – Dan Garbett – MS Sales AE Sales Rogers Rentals – Tools,
Hilti Tents, & Events
Putting Contest – Falcon Ladder and Scaffolding 250-374-4384
Sponsored by CRA BC Local Rentquip Canada
1st. Larry Vandergugten – Norval Rentals Cavalier Industries firstname.lastname@example.org
2nd Ken Fingler – HED Insurance Wacker Neuson
3rd Brad Buchanan – Avalon Rentals • DIRECTOR
Great West Equipment
Genie Industries Danielle Henson
D & K Imports Inc. Stihl Ltd. Kerrisdale Equipment
HED Insurance 604-301-1321
One of the leading suppliers to the party
Multiquip Canada Danielle@kerrisdaleequipment.com
rental sector in Canada!
Leavitt Machinery, Dealer to Dealer Sales
Point of Rental • TREASURER
Dishes, Cutlery, Buffetware, Chairs… Surfwood Supply Brett Armstrong
and much more… Double R Rentals
CRA / ARA associate member REMEMBER TO RECOGNIZE OUR 604-946-4011
SPONSORS WHEN YOU SEE THEM, email@example.com
toll free 800.827.8953 | firstname.lastname@example.org WITHOUT THESE COMPANIES THERE
www.dandkimports.com WOULDN’T BE A TOURNAMENT!
meet a member
This edition of the CRA newsletter features our colleagues at A&B
Tool Rentals in Vancouver, B.C. As we continue to showcase the
best and brightest in B.C. This feature gives exposure to
members (esp. ones that come to meetings, tradeshows and
events!) and recognizes their hard work and successes. Thank you
to Aldo Chies and his staff for their assistance and congratulations
on a job well done!
1. Store Name: A&B Tool Rentals Ltd.
2. Location: 2 Vancouver locations, 3rd location in Surrey
3. Years in Business: Since 1967
Website—www.mancorp.ca 4. Number of Staff: 17
~ THE LEADER IN PRESSURE WASHERS ~ 5. Type of Rentals: 100% Equipment
LANDA & POWERJET 6. What is your Specialty? Customer Service, Knowledgeable
Cold, hot and steam combination pressure washers. staff, quick delivery.
OTHER PRODUCTS INCLUDE; 7. Best Rental Item in your Fleet and Why? Conveyors – hard
EAGLE TITAN SPLIT-FIRE to get, we are one of a couple companies that carry
KODIAK RAMROD WATERMAZE them. Excavators – wide range of use.
TOLL FREE 1-800-595-2632, FAX 604-942-4950 8. Tell us something we should know or don’t know yet about
~ CRA MEMBER SINCE 1986 ~ your business! Funny, spectacular, weird customer stories
– Here’s your chance to shine!!!!
We are opening a new location in Surrey-coming soon! Our third
m.s. sales ltd.
store will have a bigger lot meaning we will be adding more
equipment to our fleet as well as some new items we don’t
currently carry. STAY TUNED! – Aldo Chies
I thought I would mix up my article a bit this issue. Traveling around
the province, I visit many rental stores and they all have stories
METAL about the unusual items they get asked for. I have compiled a list of
TECH the weirdest.
TOP 10 WEIRD RENTAL INQUIRIES
4081 McCONNELL DRIVE, BURNABY, B.C., CANADA V5A 3A7
Number 10 3 ft. extension ladder
email@example.com TOLL FREE: 1-800-451-2537 Number 9 Magnet big enough to lift cars off the ground
FAX: 1-800-665-0597 Number 8 Hot Tubs
Number 7 Gun case for air travel
Number 6 Breast pump
Number 5 Zamboni
Number 4 Stripper Pole
Number 3 Record Player
Number 2 Electric powered generator
AND THE WEIRDEST REQUEST
Number 1 A Front Door to a House
I imagine every rental store has had similar requests or something
entirely different that has made the counter person’s day.
Mike Faulkner, Rentquip Canada
Supplier Director, 604-241-0500
106-8898 Heather St.