Who Suggestion Response / Action
Murray 1. Bold headings between paragraphs are floating in the middle, between paragraphs 1. The spaces between subheadings and
rather than being closer to the paragraph it precedes below it. text will be removed.
WANGARA & Not a common practice with designers who tend to link headings to paragraphs. Looks 2. The word „Lightbox‟ is a popular search
JOONDALUP, visually better as well. term.
WA 2. Check spelling of lightboxes in headings. 3. The word Cloth Banner is a popular
3. Not sure about the tern "cloth" banners without better description and explanation. phrase and other websites refer to Cloth
Suggest you check with suppliers what the best term is to accurately get the message Banners too.
Chris Eales Hi we do not have 310lpi and can we look at dropping the reference to 300 altogether. The reference to lpi has been removed
NSO throughout the site
ANDREW The new-look site is awesome and the editable microsites are absolutely outstanding!! A textbox has been added to your Microsite,
ROBERTSON One suggestion – could we have a text box on the website for messages etc? Perhaps above the advertisement which may contain 5
CBD Rowes entitled “Centre News/Special Offers” and located above the picture and below the Centre lines of general information about your Centre,
Arcade, QLD Name … products/services or general information.
One more thing I just noticed – when looking for a centre using the drop-down menus the
centre name is obviously linked to the centre address in the microsite. This will need to be The issue regarding the displayed Name of a
changed – for example the address for my Rowes Arcade centre is BRISBANE Q 4000 but Centre on the Location Pages has been resolved.
the centre name is CBD Rowes Arcade. You will need to make the centre name for the The actual Name of your store is displayed and is
drop down location finder fixed and not tied to any fields in the microsites. also showing on the Micropage below the logo.
GRAHAM Hi Katharina, on viewing our new web site, I have noticed that my store name - Caulfield This error has been fixed and missing Micropages
JOHNSTON South, is not listed in the Victorian drop down selector. have been added to the site and appear in the
Caulfield Could you please add Caulfield South to Victorian Centre Locations. relevant location pages.
South, VIC General over view of the new site, it looks great.
Hi Katharina, thanks for your response with the fix up for Caulfield South.
I have had a closer look at the new WOP site and it looks great, well done.
The site is much more user friendly and has a lot more general info, which is easy to find.
Renee The new website looks great!! Congratulations. Looking forward to the launch. Every Centre is able to change all details of your
Woodward centres using “Edit Your Micropage” function in
Strathfield, However the address and phone number for Brookvale and Silverwater are incorrect. At the Marketing Centre.
NSW the moment they both have the Parramatta Road address (where our Strathfield store is
located) in Silverwater and Brookvale but this is incorrect. This address should actually
have Concord as the suburb but it applies to the Strathfield store only, so please change
the address's suburb to Concord for the Strathfield store (we are called Strathfield but the
store is actually in Concord).….
Helen Witting Typo's in the Meet the CEO: We‟ve fixed that.
GRAVATT - How do you think your competitors
QLD would describe you?
Honestly, I've never really stopped to think about it! My focus is on make sure what were
offering is relevant to the client.
STEPHANIE Our store details are incorrect on the new website : Every Centre is able to change all details of your
WALLS Opening Hours : 8am – 6pm Monday to Friday centres using “Edit Your Micropage” function in
HAMILTON Address: 17 Allen Street, Hamilton the Marketing Centre.
Giselle Hi Katharina - I think the new website is very user friendly – I would prefer not to see the The picture on the homepage will change
Gabbani large “thicker paper…..” on the home page – and I like the butterfly exploding but because frequently reflecting current promotions and
QLD it is part of the logo I would prefer to see the butterfly on each „page‟ and the home page marketing activities.
after the exploding.
Also not crazy about white background – looks a bit bland – especially that our branding is A flash on every page will slow down the speed
blue, name and butterfly the website is displayed. Branding is being
revised but colours are based on corporate look
and feel and the readability of content.
Murray It‟s looking great so far. We‟ll add a new function below the picture on the
Howse Microsite to attach downloadable pdfs.
Bundaberg, Just a couple of comments though. Is there a way of making the map to find our store only
QLD display when a link is clicked. It seems a bit of a waste of space as once people have used The map is a feature most Centres wanted to see
it it is no longer relevant. on their Microsite. The power and functions of
Google Maps was demonstrated in the Franchise
This would clean up the page and leave more space available for the graphic. Could there Meetings as requested. The Google Map is not
also be an option to click on a downloadable pdf, which could be a centre specific available as link option.
newsletter or monthly promotion flyer? Like the one I‟ve dropped in our page.
Phil Wilkinson Can you have our location name changed in the center locations search list to say Sydney The issue regarding the displayed Name of a
Clarence St or Sydney CBD please. Centre on the Location Pages has been resolved.
CBD The actual Name of your store is displayed and is
Why is our center the only one in Australia that is identified by only a street? Clarence st also showing on the Micropage below the logo.
WHERE!????? Remember the „Name of your Store‟ needs to
reflect the description stipulated in your Franchise
Philip Adler We received a phone call from Philip, who was generally pleased about the website. 1. Centres will be the only point of reference in
Bondi, NSW 1. He was confused about the copywriting section as it gives prospect clients the the Copywriting section.
opportunity to contact centres or email a request to the Wordplay team direct. 2. References to products that are not available
2. The website references large format product which are not necessarily available throughout the network will be taken out.
nationally. 3. References to stock that is not consistent
3. Reference to certain stock should be treated with cautions as product offers might differ throughout the network will be taken out.
from centre to centre. 4. This will be fixed and your Centre will be
4. The request a quote page and upload artwork function doesn‟t pre-populate the selected when accessing these pages from your
Centre‟s details when selected from a Centre‟s Micropage Microsite.
Ken Dowling 1. In the Design section, screen grabs and text copies are used in examples. Many are 1. Most of the Design section is a reference point
Richmond, difficult to read and some are impossible to read (I am using a large screen new laptop). for interested Designers only, but we‟ll review
VIC Doesn't look good, more especially in a Design section. these pages in the next website overhaul.
2. I note in the Design | Artwork Guidelines | Creating PDFs, there is no reference to the 2. This will be changed.
newly released WW v3.0 Job Options.
3.1. A postcode function is not possible to
3. In the Find your centre section, there is no provision for the additional suburbs that most implement as many Centres share the
centres encompass in their territories. same postcodes and share overlapping
territories. Google Map will show
3.1 I ask that an option for a search by postode be made available. Most territories customers exactly where about the
cover multiple postcodes yet each Centre is named for only one of those postcodes. In my Centre is located in proximity to all other
case, which would be fairly typical, prospects in 3 of my postcodes could assume that we suburbs.
are located quite a distance from them. So they find a Snap or Kwikcopy that is in their 3.2. The aim of the website is to show
suburb or adjacent. Yets we are right on the border of our 4 postcodes thus very handy. I customers where their nearest Centre is
have raised this issue previously and had expected to se it resolved with the new web site located and provide contact details to
release. A postcode search is commonly used and thus fairly easily implemented. their convenience.
3.3. That would be a disadvantage to
3.2 . Additionally, each Centre should also have their territory suburbs listed in their web Worldwide as there are territories that are
subsection. Is this something we are able to add ourselves or will you do it for all centres? not yet covered based on a list of
suburbs. Customers will choose
3.3 And in the Select Centre drop down, it would be very easy to list each suburb covered Worldwide because of its products,
by Worldwide Centres. services and they will select a Centre
perceived being most convenient to
5. The Google map in our subsection loads with the Centre virtually at the bottom of the them.
map. Shouldn't it be centred on the map? 5. This is Google‟s standard map layout. If
customers wanted to change the view on the
page they can zoom in out, move the map around
EILEEN Hello Katharina Every Centre is able to change all details of your
MELLOR Bundall opening hours are 7am to 6pm Monday to Friday thankyou centres using “Edit Your Micropage” function in
Bundall, QLD the Marketing Centre.
Ron Hi Katharina That has been changed.
Woodbine New website feedback!
NSO Great site, at first glance, it‟s got lots of impact, good clean site, and modern images/icons.
Also - easy to navigate and well balanced. I did find an error on the training page; it still
refers to Suzanne Waldon for more details.
NSW 1. The design of the new website is very monotone using gray and blues, can‟t we add 1. There is a complex science behind colours and
Franchise some more colour? their effectiveness in the web. Colours can make
Meeting and break a site. Gray and blue are great colours
2. The job posting on the Vacancy page is not in chronological order. to portray the image of a trustworthy, stable and
serious business website. Did you know that
3. The Micropage displays the Centre‟s email address in form of a link like on the old using too much intense contrast and colour
website which might generate Spam. Can we get a contact form build in instead of having causes the eye to skip about?
Would you have done it differently? We
encourage all Centres to develop a design mock
up of the website within the next 5 working days
sharp to suggest a different look before we go
2. That will be fixed; we‟ll also display the state
your Centre is located in for the visitor‟s
3. We have scheduled to develop a contact form
in the net
Jon Bull 1. Why are we displaying advertising on the site and linking to third party websites. Aren‟t 1. The placement of the advertisements on the
SA we loosing customers and traffic? website was indicative in the development of the
2. Can I create a link from my Micropage to a webpage outside of Worldwide? site. As Worldwide hasn‟t actually entered into
negotiations about advertising on the site we have
removed the outgoing links from the banners
preventing visitors from exiting the site.
2. All links from your Micropage shall remain
within the worldwide domain for following
1. Worldwide is unable to control the
content on third party sites.
2. We loose hits and ranking of our
3. Messages and design on third party
sites are inconsistent leaving
4. Third party websites are not included
in the Analytics reports and we don‟t
know where Centres are loosing the
Vanessa I have just logged onto the new website - I like all the new information on it - but I cannot The initial log-in to access the Marketing Centre is
Hurst log in as a user. The instructions I received said to use the Centre's suburb (we are the the Name of the Store or Suburb and the
NSW Sutherland store - so I typed in Sutherland) and our postcode (our store number is 2232) password is your Centre‟s Postcode. We
with no success. But I have also typed in the suburb our store is located in which is Gymea encourage every Centre to change their
and the postcode here is 2227. I have also tried mixing and matching these as well. Password when they first log-in and on a regular
basis thereafter. If you have troubles to log-in
Could you please let me know what my log in is please? please email email@example.com
to request the details.
Wayne Sitemap problem. When you go to site map and pick any of these below lets say QLD it This error has been fixed.
McKay gives you all 82 stores in the group, yet its header says Worldwide Design & Print Centres
Market Street in QLD
Heather The site is easy to use, all self evident where each area is, and the text is great! The 1. Centres are still able to order business cards,
Ciesiolka section on Design should be a great help to punters. (and ME!) letterheads and compliment slips as individual
Upper Mt items from the CMS but you would sell it as a
Gravatt, I must admit I had a bit of giggle at the headline 'thickness matters' :) Pack to the convenience of the client.
1.Stationery packs. 2. Each Centre controls their own Micropage and
Since the change to CMS, this product isn't available. I don't know if that is going to be can easily make changes to their profile in the
fixed in the future, but at the moment, we can't order any stationery packs. That was the “Edit Your Micropage” section of the Marketing
last info we got from Qld State Support anyway. Centre.
2. Opening hours 3. I‟ve fixed that.
Our opening hours at Upper Mt Gravatt are 8am - 6pm.
4. The idea regarding the spec guide for the
3. In the Design > Understanding Colour printing page, the second par is a repeat of the templates is great and would be of great use to
second half of the first par. (you probably would have picked that up anyway) customers. We need more of those from Centres
to put on the website.
Just a suggestion, we use a specs sheet to give to customers to get their artwork right 5. We are looking into improving the upload
(attached) Could be an idea to have this kind of thing available in the templates, or artwork function and looking for more feedback
downloads? from other Centres.
5. I love the drop down boxes in the quotes section that ask what product and quantity. Is
there any chance that could be added to the Upload Artwork section as well? I only
mention it because often clients just assume I know what they are ordering, and in many
cases it is obvious from the art. But things like finishing, quantities and size are often left
out when I get uploads. And I'd really like the client to provide that info, not me having to
call or email or follow up somehow. Maybe it's just our clients :)
Derek Bird Having a look at the website and in my Firefox browser the header is not displaying This problem has been fixed as the browser
Balcatta properly (animated gif.). I cleared all the cookies and re-loaded but it still hasn‟t displayed compatibly testing was completed.
Kelvin Wong 1. Large format print section may neet ot be re-vamped such that no specific product or 1. We‟ll review all products and ensure that
SURRY specification is provide. This is not ideal but given that Worldwide does not have a large they are available throughout the network
HILLS format provider and every franchiesee is using their own supplier, the product and and we‟ll also amend the product
specifications listed in the proposed website is inconsistent with reality. For example, the specifications (sizes etc)
banner specifications in the website restricts sizes to a maximum witdh of 1250mm. This 2. That hyperlink has been removed as
not necessary true. We can print 2400mm wide. Also, as mention before, motorised Banner Wall Systems are again a product
banners are not universally available that not available throughout the network
3. This is only related to the words and
2. The hyperlink for Banner Wall Systems doesn't go to a banner wall copywriting.
3."We can help get your target market to open your email beyond the preview pane and
increase the number of clicks from stories to your website" What product or service are we
actually proposing to offer here? Are we proposing to design, writing, manage & deliver
email marketing campaigns for clients?
Emma Kate I have a suggestion, we have a lot of clients who like to design their own work however do Thank you for your email. I think the pdf templates
van der not have indesign or quark. My thought is can we also have the main templates in a pdf are a great idea. Are you planning to create a
Moezel form because these can be easily used in other adobe programs and I do believe pdf files PDF version for all Templates on the website?
Fyshwick can be opened in other programs to. I understand we are trying to promote our in centre
designs however there are many „amateur‟ designers out there who can get quite offended
when given some design „advise‟. If it is a possibility for the pdf, I thing, it would create
more correctly supplied files
Stuart 1. I firmly believe that some aspects should only be changeable by head office, notably 1. Centres are still bound by the rules
McLean items that in the franchise agreement require WWOP approvals to change; outlined in the franchise agreement i.e.
Alexandria store names, address details etc but
Store Name we‟ve disabled the ability for Centres to
Store Address Change the Name of their Store as this
Store Phone / Fax / Email might affect the ranking on the Location
2. Also when people navigate to a centers micro site could it be possible at that stage to 2. Sorry but there is only one banner
change the 1300 number on the top to the centers number? placement holder for all Micropages and
therefore can‟t be tailored to each
3. MAP OF AUSTRALIA / WORLDWIDE LOCATIONS Micropage.
3. The map is a commonly used template in
Cairns is not a Capital city so should not have text on it. the web space but we‟ll have a look at it.
The ACT does not include Sydney in it's boundaries.
States that do not have centers in them should perhaps default to a marketing micro site
(or similar) so that the enquiry can be dealt with by WW & farmed out to the appropriate
Murray 1. In general, all product descriptions need to be checked to make sure they are 1. We‟ll revise the product descriptions.
WANGARA & technically accurate and standard trade "talk". 2. Point taken.
JOONDALUP 3. The list represents a mix a most popular
2. When requesting a quote it needs a "Tick preferred option/s" above the various product products based on sales from the last two
choices. years and products that haven‟t been
selling very well and should be promoted
3. With letterhead quote (and all quotes) make sure the selection ALWAYS has our more. If we were to list premium products
premium products at the top and the least expensive at the bottom. at the top we would create a most
At the moment a 1 colour letterhead is at the top and this will encourage more to choose expensive product list. This wouldn‟t give
that item. Centres the ability to up sell or win the
customer because the initial price is a lot
4. I couldn't seem to send a multiple quote request without having to fill out all my details higher than your competitor. Up selling is
with each request. Is this right or did I miss something? the key.
Can we request multiple product quotes and only have to fill out 1 detail form? 4. We‟ll consider that for the next phase of
5. Delete business card from the letterhead quote section. No point inhaving a little used 5. The pack will remain in that section. It
product mixed in with letterheads and with comps. promotes cross selling/ up selling and
increases exposure of Worldwide
6. The description Offset paper is not accurate for letterheads. We normally use "90g products.
white laser bond paper". Unless there have been changes. 6. The reference has been changed to
“White Laser Offset”.
7. The artwork section is confusing. YES/NO means nothing to a customer. It needs 7. We‟ll consider that for the next phase of
something like developments.
ARTWORK Are you supplying artwork? What file format will you supply?
Other: Details please
Please quote to provide artwork.
Many customers say yes to supplying artwork but in fact it's a rubbish Word doc which we