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The Oriflame Manager Success Plan

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					The Oriflame
Manager Success Plan
                                                                                                  Executive Director
                                                                                                                                                        Regional Director

THE SUCCESS TREE                                                                            11
                                                                                                  • EXECUTIVE CAR                                  10
                                                                                                    ALLOWANCE £5000pa                                   • DIRECTOR CAR
A Dynamic Income Opportunity                                                                      • As RD + Opportunity
                                                                                                                                                          ALLOWANCE £5000pa
                                                                                                                                                        • RM Allowance +
                                                                                                    to join International
                                                                                                    Gold Director Incentives                              All UK Trips
If you plan to succeed                                                                            • £120000 sales                                       • £80000 sales
                                                                                                                                                          3 x Regional Managers
“The sky is the limit!”                                                                             4 x Regional Managers
                                                                                                  • As RD + 0.125% on all 5th                           • As SRM + 0.25% on
                                                                                                    line RM’s                                             4th level RM’s
                                                                                                  • FREE PRODUCTS                                       • FREE PRODUCTS
                                                                                                  • FREE DELIVERY                                       • FREE DELIVERY

               District Manager                                                                   • 30% Discount                                        • 30% Discount


          6
               • DM Allowance
               • £5000 sales
                 2 x Group Managers                                                                                    Regional Manager                                  Senior Regional Manager
               • As GM + 4.5%
                 on all teams                                Senior District Manager                               8                                             9
               • FREE PRODUCTS                                                                                         • CAR                                             • CAR ALLOWANCE
               • FREE DELIVERY                           7                                                               ALLOWANCE£3000pa                                  £4000pa
                                                             • SDM Allowance                                           • RM Allowance                                    • RM Allowance
               • 30% Discount
                                                             • £10000 Team Sales                                         + NEW Laptop                                      + New Projector
                                                               1 x District Manager                                    • £15000 sales                                    • £40000 sales
                                                             • Commission as DM +                                        2 x District Managers                             2 x Regional Managers
                                                               6% on down line DM’s                                    • As SDM + 2.5% on 2rd                            • As RM + 0.5 % on
                                                             • FREE PRODUCTS                                             line DM’s + 2.5% on 1st                           3rd level RM’s
                                                                                                                         level RM &                                      • FREE PRODUCTS
                                                             • FREE DELIVERY
                                                                                                                         1% on 2nd level RM
                                                             • 30% Discount                                                                                              • FREE DELIVERY
    Senior Group Manager                                                                                               • FREE PRODUCTS
                                                                                                                                                                         • 30% Discount
                                                                                                                       • FREE DELIVERY
5                                                                                                                      • 30% Discount
    • SGM Allowance
    • £2500 Team Sales                    Group Manager
      1 x Group Manager
    • Commission as GM                4
    • FREE PRODUCTS                       • FREE Business Cases
                                                                                       Senior Consultant                        Elite Consultant
    • FREE DELIVERY                       • £1250 sales Team of                                                                                                            Consultant
                                            10
    • 30% Discount                                                               3                                          2
                                          • 5% on personal &                                                                                                         1
                                                                                       • £600 sales Team of 5                   • £600 sales
                                            indirect, 9% on direct +                                                                                                       • FREE PRODUCTS
                                            6% on direct groups                        • Commission 5%                          • Extra 5% Discount
                                                                                         on all team sales                                                                 • 23 – 30% Discount
                                          • FREE PRODUCTS                                                                       • FREE PRODUCTS
                                          • FREE DELIVERY                              • FREE PRODUCTS
                                                                                                                                • Up to 35% Discount
                                                                                       • FREE DELIVERY
                                          • 30% Discount
                                                                                       • 30% Discount
WHAT MAKES ORIFLAME’S
PRODUCTS UNIQUE?


Natural Swedish Cosmetics

• The Wisdom of Nature and the Best of Science

• Over 40 years of skin care expertise

• High quality, innovative products
  at affordable prices

• Environmentally and animal friendly

• Money back guarantee

• The catalogues capture the latest
  beauty and fashion trends
ORIFLAME TODAY
• Over 2 Billion Euros in annual sales
• Significant double digit growth year on year
  2009 + 20%
  2010 + 28%
• 3.5 million Consultants
• 7,500 employees
                                                     Stockholm SWEDEN
• 900 products annually
• Co-founder of World Childhood Foundation
• Global R&D centre with more than 100 scientists
• 5 own production units in Sweden, Poland, China,
  Russia and India
• Listed on the OMX Nordic Exchange
  since March 2004
• Products based on natural ingredients,
  never tested on animals
• Operations over 60 countries
CONSULTANT
As soon as you start as a Consultant you are eligible for
discounts, special offers, free products every catalogue
and many more advantages:

Catalogues every 3 or 4 weeks which presents selections
of the full range of over 900 high quality products featuring
special offers and new product launches. You receive a
23 or 30% discount on all of your orders.

A personal service that includes your Oriflame order
delivered direct to you at home and full credit facility
(subject to status).




ELITE CONSULTANT
When you sell over £600 from any one Catalogue – you will
qualify for an extra 5% discount, giving you a huge 35%         The Business Case
discount on ALL your sales!
                                                                When you join as a Consultant you can
                                                                purchase the Business Case (code 77).
Every Catalogue you will receive a ‘Product News’
                                                                The case contains a variety of samples,
containing information on new products, exclusive
                                                                products and business aids for you to try
advance offers and much more.
                                                                and to show your customers.
THE BENEFITS FOR CONSULTANTS

• Discount 23 to 35%
  - Cummulative over £125
• Free Products – no limit!
• Free Delivery
  - 1st web order
  - 2nd order over £75
  - Any order over £250
• Credit Period
• Personal Home Page – Free!
  - Oriflame Email Address
  - Customer Messenger
• Personal product messages
• Company offer messages
CONSULTANT WELCOME PROGRAMME

Step 1:
First catalogue
Retail sales of £75 /€103+ and you will get £5/€6.90 credit
to spend in the next catalogue



Step 2:
Second catalogue
Retail sales of £125/€172+ and you will get £10/€13.80
credit to spend in the next catalogue



Step 3:
Third catalogue
Retail sales £125/€172+ and you will get the
Oriflame Green Beauty Box for only £5/€6.90
and you will be awarded a certificate and pin

1. Must qualify in each catalogue to continue
2. Miss 2nd step – cannot get 3rd
3. Catalogue sales are cumulative
4. Must be 3 consecutive Catalogues
MANAGER’S LEADERSHIP ROLE

Recruit and activate:
• 1-to-1 Group                                 Success formula for
• Getting started
  - Interview/contact sheet
                                               Oriflame Leaders
• Drive Activity each catalogue
                                               Personally recruit five
Train and develop Leaders:                     Consultants per Catalogue
• Recognising, Inspiring and Coaching
                                               and continuously stay in
• Learn by doing
                                               personal contact with new
                                               and established Consultants.
• Training meetings
                                               Make sure your team
Set Goals and follow-up:                       Recuiters duplicate your
• Planning with Potential Leaders              efforts and grow into Leaders.
  - following the Academy Training!
• Working with Consultants in Personal Group
MAKE MONEY

What are you earning?
• RETAIL – the price the customer pays in the Catalogue

• ORDER VALUE (OV) – for calculating levels always
  77% of Retail i.e £100 retail = 77 OV

• COMMISSION VALUE (CV) – the amount you
  are paid commission on.

 »   Orders with no discount (under £50) = 77% of retail
 »   Orders with 23% discount (£50 to 124.99) = 77 CV
 »   Orders with 30% discount (£125+) = 70 CV
SENIOR CONSULTANT
Recruit your first 4 direct (personal) Consultants
and achieve £600 Catalogue sales (462 OV) and
you are promoted to Senior Consultant.



                                                                                    YOU
At this level you receive:                                                      30% discount
                                                                               5% commission

• 30% personal sales discount
  (£3 in every £10 retail)
                                                     Direct Consultant
                                                                                                         5%
• 5% commission on all your own sales                       5%

  and anyone in your personal team

• One FREE delivery each catalogue
                                                                         5%                         5%
• For all Management Levels commission
  is payable on Commission Value (CV)

• PAID AS* See Summary of Commission slide                                    Indirect Consultant
                                                                                       5%
GROUP MANAGER (GM)
                                                                                 YOU
Grow to a team of 10 (minimum of 5 direct) and £1250                         30% discount
(952.5 OV) and you qualify to become a Group Manager.                       5% commission


At this level you receive:
• 30% Discount on all personal sales
  – no minimum order value                      Direct Consultant                                       Group Manager
                                                       9%                                                    6%
• 9% Commission on all Direct Consultants
• 5% Commission on your Personal Sales
  and Indirect Consultants in your team               Direct Consultant                          Direct Consultant
                                                             9%                                         9%
• Group Manager Bonus – 10 Business
  Cases – making you £150!
• 6% on Direct Promoted Group Managers                       Direct Consultant              Direct Consultant
                                                                    9%                             9%
• PAID AS* See Summary of Commission slide

PLUS
                                                                           Direct Consultant
10 Business Cases when you achieve Group                                          9%

Manager AND 10 Business Cases OR £100
Credit every time you promote out a Group
Manager (paid as credit after 2 qualifying
                                               Indirect Consultant         Indirect Consultant         Indirect Consultant
Catalogues) £150 EVERY TIME                             5%                          5%                          5%
SENIOR GROUP MANAGER (SGM)
When you promote a Direct Group Manager and have
total down line (all groups) sales of £2500 (1925 ov).

At this level you receive:
• 30% Personal Discount                                                      YOU
                                                                         30% discount
• 9% Commission on all Direct Consultants                               5% commission

• 5% Commission on your Personal Sales and
  Indirect Consultants in your team
• 6% on Direct Promoted Group Managers
• When you promote a direct GM you will get               All Direct
                                                                                        Group Manager
                                                         Consultants
  2 Catalogues GRACE (full commission) to                     9%
                                                                                             6%

  regain your central team
• PAID AS* See Summary of Commission slide

                                                         All Indirect
                                                         Consultants
                                                              5%
PLUS
PROMOTE OUT CASES OR CASH
SGM ALLOWANCE
MANAGER RECRUITING SUPPORT

Senior Group Manager
Every Catalogue you qualify as a Senior Group Manager
you will be entitled to receive FREE of charge;
• 5 x Business Cases (Value £75)
• 100 x mixed Window Cards (Value £2.50)
• 120 x Catalogues (Value £25)



These will be added to your account at the start
of the Catalogue to pick up on your next order.
The Catalogues will always be for the following
period (for example Qualify at the end of C5,
you will receive 120 Catalogue 7’s along with
your Catalogue 6 delivery).
DISTRICT MANAGER (DM)
                                                                                                   YOU
To achieve District Manager level, you need to have 2                                          30% discount          PLUS 4.5% on your
Group Managers direct to you and achieve sales of at                                          5% commission          entire central District
least £5000 retail in one Catalogue. As a District Manager,                                       + 4.5%
you will receive the same commission as a Group
Manager, PLUS 4.5% on your entire central District.
                                                              Direct Consultant                                          Group Manager
If you promote out any Direct Districts in your team,                9%                                                       6%

you will receive 6% on these.                                      + 4.5%                                                     + 4.5%


PAID AS* See Summary of Commission slide
                                                                     Direct Consultant                             Group Manager
                                                                            9%                                          6%
                                                                          + 4.5%                                       + 4.5%


 COMMISSION STRUCTURE
                                                                            Direct Consultant                 Direct Consultant
 GROUP MANAGER                                                                     9%                                9%
 Personal Sales                            5%                                       + 4.5%                         + 4.5%
 Direct Recruits                           9%
 Indirect Recruits                         5%
                                                                                             Direct Consultant
 PLUS                                                                                               9%
 Direct Groups                             6%                                                     + 4.5%
 PLUS
 DISTRICT MANAGER
                                                              Indirect Consultant            Indirect Consultant        Indirect Consultant
 Central District (down to next District) 4.5%                         5%                             5%                         5%
                                                                   + 4.5%                         + 4.5%                      + 4.5%
SENIOR DISTRICT MANAGER (SDM)
                                                                                            YOU
To achieve Senior District Manager level, you need to                                   30% discount
recruit 1 District Managers direct to you outside of your                              5% commission
central District and achieve sales of at least £10000                                        + 4.5%
retail (complete down line) in one Catalogue.

As a SDM, you will receive the same commission
as a DM, including 4.5% on your Own District an if                                                              District Manager
                                                                                                                 Central Group
you promote out any Direct Districts in your team,                 Direct Consultant                                   6%
you will receive 6% on these.                                            13.5%                                        + 6%
                                                                                                                      = 12%

PAID AS* See Summary of Commission slide




 COMMISSION STRUCTURE                                                      Group Manager                    Group Manager
                                                                               10.5%                            10.5%
 DISTRICT MANAGER
 Personal Sales                             9.5%
 Direct Recruits                           13.5%
 Indirect Recruits                          9.5%
 PLUS
 Direct Groups                             10.5%
 PLUS
 DISTRICT MANAGER
 Own District (down to next District)      4.5%                                            Indirect Group
                                                            Indirect Consultant                                        Group Manager
                                                                                              Manager
 Direct Districts                            6%                    9.5%
                                                                                               + 4.5%
                                                                                                                           + 6%
MANAGER RECRUITING SUPPORT

District & Senior District Manager
Every Catalogue you qualify as a District and
Senior District Manager you will be entitled to receive;
• 5 x Business Cases
• 100 x mixed Window Cards          Total Value £100
• 120 x Catalogues
• £50 cash allowance for recruitment activities


These will be added to your account at the start
of the Catalogue to pick up on your next order.
The Catalogues will always be for the following
period (for example Qualify at the end of C5,
you will receive 120 Catalogue 7’s along with
your Catalogue 6 delivery).
Cash allowance must be claimed using
forms provided with receipts or with invoices
for Oriflame Business Aids.
REGIONAL MANAGER (RM)

                                             YOU
                                         30% discount
                                        5% commission
                                           + 4.5%



                                        District Manager   District Manager              Regional
                                         Central Group      Central Group                Manager
  Direct Consultant    Group Manager
                                               6%                 6%                   Central Group
         13.5              10.5%
                                            + 6%                +6%                     12% + 2.5%
                                            = 12%              = 12%                         = 14.5%



                       Indirect Group
 Indirect Consultant                    Group Manager      Group Manager
                          Manager
        9.5%                                + 6%               + 6%
                           + 4.5%



                                                                          Group Manager                Regional
                                                                            6% + 2.5%                  Manager
                                                                                                        2nd line
                                                                              = 8.5%
                                                                                                          1%



                                                                         District Manager
A new Regional Manager will receive a Car Allowance,                     (2nd line to YOU)
                                                                                2.5%
£3000 (per annum 2010) and a New Laptop once
qualified and accepted for promotion.
REGIONAL MANAGER (RM)
To achieve this level, you and your downline must reach Regional Sales
of at least £15,000 retail and have a minimum of 2 District Managers.
The commission structure is identical to that of a District Manager, but at this prestigious level,
you will receive the added benefit of the Oriflame car allowance. A Regional Manager receives
2.5% on any Direct Regions, and 1% on 2nd Level Regions.
At this level and above you will also receive 2.5% on 2nd level Districts within
your own Region.
PAID AS* See Summary of Commission slide


COMMISSION STRUCTURE
GROUP MANAGER
Personal Sales                              5%
Direct Consultants                          9%
Indirect Consultants                        5%
PLUS
Direct Groups                               6%
PLUS
DISTRICT MANAGER
Own District (down to next District)       4.5%
Direct Districts                             6%
2nd level Districts (in own Region)        2.5%
PLUS
REGIONAL MANAGER + Car Allowance
Direct Regions              2.5%
SENIOR REGIONAL MANAGER
                                                           YOU
                                                       30% discount
                                                      5% commission
                                                         + 4.5%



                                                      District Manager            Regional                 Regional
                                                       Central Group              Manager                  Manager
    Direct Consultant         Group Manager
                                                             6%                 Central Group            Central Group
           13.5                   10.5%
                                                          + 6%                   12% + 2.5%               12% + 2.5%
                                                          = 12%                    = 14.5%                    = 14.5%



                               Indirect Group                                  Group Manager                  Regional
   Indirect Consultant                                 Group Manager                                          Manager
                                  Manager                                        6% + 2.5%
          9.5%                                             + 6%                                                2nd line
                                   + 4.5%                                          = 8.5%
                                                                                                                 1%



                                                                               District Manager               Regional
                                                                               (2nd line to YOU)              Manager
                                                                                      2.5%                     3rd line
                                                                                                                0.5%

PAID AS* See Summary of Commission slide

Qualification
£40,000 Team Sales per Catalogue / 2 Direct Regional Managers
Reward
Car Allowance / £4,000 pa / New Projector / Paid on 3rd line RM - Once qualified and accepted for promotion
REGIONAL DIRECTOR                                                         YOU
                                                                      30% discount
                                                                     5% commission
                                                                         + 4.5%



                                      Regional Manager              Regional Manager            Regional Manager
                                       Central Group                 Central Group               Central Group
                                         12% + 2.5%                    12% + 2.5%                  12% + 2.5%
                                           = 14.5%                       = 14.5%                      = 14.5%




                                                     Group Manager                 Regional Manager
                                                       6% + 2.5%                    2nd line Region
                                                         = 8.5%                            1%




                                                     District Manager              Regional Manager
                                                     (2nd line to YOU)              3rd line Region
                                                            2.5%                          0.5%




                                                                                   Regional Manager
                                                                                    4th line Region
                                                                                          0.25%
PAID AS* See Summary of Commission slide

Qualification
£80,000 Team Sales per Catalogue / 3 Direct Regional Managers
Reward
Car Allowance / £5,000 pa / ALL UK INCENTIVE TRIPS / Paid on 4th line RM - Once qualified and accepted for promotion
EXECUTIVE DIRECTOR
                                                                     Executive
                                                                      Director




                                                      1st Level
                           Regional
                                                  Regional Manager                 2.5%          2.5%
                           Director
                                                        2.5%




                                                  Senior Regional
                                                     Manager




                                                                                                3rd Level
                                                                                 Regional
                                                                                            Regional Manager
                                                                                 Manager
                                                                                                   0.5%
REGIONS PAID
RM – 2 Regional levels paid down line
SRM – 2 RMs wide pays 3 levels down line                                                       4th Level
                                                                                 Regional
                                                                                            Regional Manger
                                                                                 Manager
RD – 3 RMs wide pays 4 levels down line                                                          0.25%

Executive Director – 4 RMs wide pays 5 levels down line

                                                                                                5th Level
                                                                                 Regional
MAXIMUM EVER NUMBER OF LEVELS PAID OUT IS 5                                                 Regional Manager
                                                                                 Manager
                                                                                                 0.125%
 SUMMARY OF COMMISSION - UK
                                                     Senior             Group              Senior            District         Senior Dist.         Regional             Senior            Regional    Executive
                                                   Consultant          Manager           Group Mgr.          Manager           Manager             Manager             Reg. Mgr.          Director     Director

Discount on Personal                                       30%                30%                30%                30%               30%                 30%                 30%              30%          30%

Commission on Direct Consultants                            5%                 9%                 9%                 9%                 9%                  9%                  9%              9%           9%

Indirect Recruits                                           5%                 5%                 5%                 5%                 5%                  5%                  5%              5%           5%

Personal Total Orders                                       5%                 5%                 5%                 5%                 5%                  5%                  5%              5%           5%

Direct Groups                                               0%                 6%                 6%                 6%                 6%                  6%                  6%              6%           6%

Own District                                                                                                       4.5%               4.5%               4.5%                4.5%              4.5%        4.5%

Direct District                                                                                                      6%                 6%                  6%                  6%              6%         4.5%

2nd level Districts (own Region)                                                                                                                         2.5%                2.5%              2.5%        2.5%

Car Allowance per year                                                                                                                                  £3000               £4000             £5000       £5000

Direct Regions                                                                                                                                           2.5%                2.5%              2.5%        2.5%

2nd Level Regions                                                                                                                                           1%                  1%              1%           1%

3rd   Level Regions                                                                                                                                                          0.5%              0.5%        0.5%

4th Level Regions                                                                                                                                                                            0.25%        0.25%

5th Level Regions                                                                                                                                                                                        0.125%


Grace Period                                            2 Cats             2 Cats             2 Cats             3 Cats             3 Cats              6 Cats                 N/A              N/A         N/A

Qualification Level                                         600             1,250              2,500              5,000            10,000              15,000              40,000            80,000     120,000

                                                                     Team of 10              + 1 GM             + 2 GM             + 1 DM              + 2 DM              + 2 RM           + 3 RM       + 4 RM

Title Maintenance                                               2                 2                  2                  3                 3                   6            1 Year            1 Year      1 Year

All figures refer to Retail Commission is paid on commission value (after discount)
*PAID AS – should you achieve results less than the level of your title, you will be paid as per the results achieved in that Catalogue.
TITLE MAINTENANCE
The total period you can keep title while not achieving the qualification level. You will then revert to the title below. If you are not qualifying as per your title at each level you will be
paid at the level below title unless you are within a Grace period.
1.    It is illegal for a promoter or a participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting others to join a scheme
2.    Do not be misled by claims that high earnings are easily achieved. The benefits of participating in this scheme are directly related to the effort put into it by the Consultant.
CUSTOMER BENEFITS

Furthermore, Oriflame Consultants offer their                                           RETAILING                   DIRECT SELLING
customers the following benefits:

                                                                                         Manufacturer
• Customers will receive free personal advice on skin care in their
  own homes, in a one to one or one to group environment.                                 Advertising

                                                                                                PR                       Manufacturer
• Customers are offered on-going personal after sales service.
                                                                                          Warehouse
• Customers can try products knowing that, if for any reasons they
  are not satisfied, Oriflame will exchange or refund up                                  Wholesaler                      Consultant
  to 3 months after the purchase.
                                                                                         Shop Storage
• Customers are not subjected to “pressure selling”,
                                                                                              Shelf
  nor are they obliged to make any purchase.

• Customers have the convenience of hassle-free shopping.



                                                                                        CUSTOMER                       CUSTOMER

The promoter of the trading scheme described in this manual is Oriflame UK Limited of Tilers Road, Kiln Farm, Milton Keynes MK11 3EH
under which the products described in the current Oriflame Brochures are supplied to Oriflame Consultants.
INVEST IN YOUR BUSINESS
It is a truism that any successful business is helped by some early investment, but it
need not be financial. The most important and worthwhile investment you should
make is your time, talking to people and showing them your products costs nothing
and will give you the highest yield.
We recommend that you discuss any larger expenditure – advertising, entertaining,
meetings and such with the person who recruited you or our Customer Care team.
Remember, the grass is not necessarily greener elsewhere. In your own home town
there are more contacts than you need to start. Your most precious assets are your
customer and potential recruit lists. These are free, they cost you nothing. If you
continue to add to your lists, always asking for referrals and finding new customers
and recruits, you will never need to spend money on advertising.
Make use of the free support tools you have – your Oriflame home page,
customer messenger and a personal Oriflame.biz email address.
Full details are available on the web site under online instructions.


• As a self-employed person, you should register as such
  with your Tax Office also the Department of Social Security.
• Never Be Afraid To Ask for Advice
• Your recruiter and many other people are here to help and
  advise you. Please take advantage of their experience.
• Your Commission
• Please note that in order to pay commission we require bank details.
• If we have no bank details your commission will be held until we have.
• Useful Web Sites: UK: www.hmrc.gov.uk ROI: www.revenue.ie
Oriflame Guarantee                                                                           Product Liability
The Oriflame Guarantee of Excellence is your assurance of quality and value for              Oriflame product liability insurance applies to all products to protect both
money, with every purchase of Oriflame products. If you are not satisfied, for any           the Company and its Consultants.
reason within 3 months of purchase, Oriflame will exchange the products or provide a
                                                                                             No Oriflame accept liability on behalf of the Company. All claims should be dealt with
full refund on presentation of proof of purchase. Statutory rights not affected.
                                                                                             by Oriflame UK Limited
When you receive your Goods
As soon as your order arrives, it is vital to check immediately that the order is correct    Paying for your Orders
and in good condition.                                                                       •New Consultants will be granted credit on their orders up to £175, subject to status.
                                                                                             •The due date for payment is printed on each sales invoice, and if payment has not
Shortages/Incorrect Delivery Goods
                                                                                             been received by Oriflame on this date, then all future orders will be held until such
In the event of any shortage or incorrect delivery, please telephone Customer Care           date as payment is received. Please allow at least 5 working days for the money
within 5 days of receipt of your order. In the case of incorrect delivery goods your
                                                                                             to clear.
missing product will be sent out to you with a Reply Paid Label for which to return your
item.                                                                                        •You can pay for your order by any of the following methods.
Damaged goods must be claimed in writing using the Returns Form (Code 28).
                                                                                             Direct Debit
Oriflame will only refund or replace if:                                                     This is by far the easiest and most convenient
1. Products are returned in saleable condition                                               way to pay your invoices. Simply complete and sign the Direct Debit Mandate
2. Products returned due to Customer dissatisfaction (as stipulated in the Oriflame          enclosed in your Business Case return to Head Office. This will allow us to debit your
    guarantee) and supported with a correctly completed Customer guarantee slip              account on the due date of payment as stated on the invoice.
3. Products which are damaged when you receive them from the Company.
                                                                                             Bank Giro
Claims for goods received in a damaged condition must be made in writing,
    accompanied by the product using the Oriflame Returns Form, and received at              Pay in at a High Street bank, please note that some banks may charge for this.
    Customer Care within 10 days of the product being dispatched.
                                                                                             Credit / Debit Card
Oriflame will not:
Refund or replace demo products or goods which have been used for demonstration              Online
purposes Refund or replace any goods which do not clearly stipulate the reason for
return on the Returns Form
Process claims unless the products and Returns Forms are returned together:
We reserve the right to refuse to refund or replace a product which is outside of the
guarantee terms.
All products returned for refund or replacement must be sent direct to the address
below using normal post or parcel post, with the Consultant requesting a refund or
replacement.
Oriflame UK Ltd, Returns Dept., Tilers Road, Kiln Farm, Milton Keynes MK11 3EH
Return postage refund is at the Consultant’s own expense, with the exception of
returns categories R2, R3, C2 and C3 (refer to the front of the Returns Form)
Maximum postage refund is £3.50, as large boxes should be returned through our
carrier instead of using postal services. If you have a large box to return, call Oriflame
Customer Care and we will instruct our carrier to collect at a fixed cost of £6.50.
If you are returning a whole order, complete the invoice number and write “whole order
returned” in the comments section of the Returns Form.
Rules Of Conduct For Oriflame Consultants                                                                10. Retail Sales
                                                                                                             a) Oriflame products should not be displayed in a retail outlet, but may be displayed where
All Oriflame Consultants are subject to the following Rules of Conduct.                                      an associated service is offered and there is an Oriflame Consultant who may take orders
                                                                                                             (i.e. Beauticians, Hairdressers, etc).
1.   Independent Status                                                                                      b) Oriflame products may not be sold at Car Boot Sales, Fetes, Market stalls or at any other
     The Consultant has independent self-employed status and is neither an Employee nor an Agent             inappropriate venue.
     of Oriflame. The Consultant is responsible for paying their own Income Tax and National                 c) in any given month Consultants must abide by the spirit of the reward plan and not hold
     Insurance Contributions. The Consultant shall not state or imply that she/he is an Employee or          excessive stocks of Oriflame products.
     Agent of Oriflame and has not authority to act for; or commit Oriflame.                             11. Repackaging
2.   Compliance with Rules                                                                                   All Oriflame products should be sold by the consultants in the original containers. At no time
     The Consultant agrees to comply, in spirit as well as by the letter, with the Oriflame Rules of         should they be repackaged or re-labelled.
     Conduct and with Rules and Policies provided in official Oriflame literature, such as the           12. Business Ethics
     Registration Form, and individual incentives and promotions.                                            All Consultants agree to adhere to and abide by the Direct Selling Association Code of Conduct.
                                                                                                         13. Status
3.   Consultant Contract                                                                                     a) The status of Oriflame Consultants may be granted to individuals or partnerships of no more
     All new Consultants must have completed an Oriflame Registration Form and forwarded this to             than two persons. All members must sign the Consultant Registration Form, and are subject to
     Oriflame. All new Consultants must be at least 18 years of age and capable of entering into a           approval by Oriflame.
     Contract. Because of legal requirements, a Consultant may not spend or agree to spend more              b) A Consultant can only be involved in one Consultant business direct or indirect.
     than £200 in the first seven days of their appointment.                                                 c) Oriflame reserves the right to refuse any Registration of a prospective Consultant
4.   Promotion of Product Plan                                                                           14. Corporations
     In promoting the products sold under the “Oriflame” trademarks (the “PRODUCTS”) and the                 A Consultancy may be transferred to a limited Company, provided the current owners of the
     Oriflame Success Plan, as explained in official Oriflame literature to its Customers, potential         Consultancy are the only shareholders of such company and that the Company will be involved in
     Customers or prospective Consultants, the Consultant shall not make any inaccurate,                     no activities other than operating the Consultant. If shares in such a company are transferred by
     unsubstantiated or misleading statements concerning the PRODUCTS or unfair comparisons                  the current shareholders, or are issued by the corporation to a third party, such third parties must
     with other Companies or their products or marketing plans. A Consultant is not permitted to             be approved by Oriflame and sign a Registration Form.
     offer the PRODUCTS for sale to members in another Consultant’s line of recruitment.                 15. Third Party Management
                                                                                                             All third party management which includes transfer out is subject to the written approval of the
5.   Presentations
                                                                                                             Company.
     The Consultant will only use material prepared by Oriflame, or authorised by Oriflame in writing,
                                                                                                         16. Failure to comply
     in presenting and promoting the Success Plan or the PRODUCTS. In presentations to
                                                                                                             with any of the Oriflame Rules of Conduct or Code of Ethics or any other rules that may be issued
     prospective Consultants, the Consultants should emphasise that the Success Plan constitutes a           from time to time, will constitute a cause for termination of the Consultant contract or of a refusal
     business opportunity for an independent contractor, and is not an offer or employment.
                                                                                                             by Oriflame to renew any contract.
6.   Trade Marks and Names                                                                               17. Deduction of outstanding monies.
     The Oriflame name and trade marks can only be used by Oriflame Consultants, and only to                 Oriflame reserves the right to deduct at any time, any or all monies owed to the Company by the
     promote the Oriflame Products and Plan and then only:                                                   Consultant contract or of a refusal by Oriflame to renew any contract.
     a) on official material produced and supplied for the purpose by Oriflame                           18. Revisions or Additions
     b) on material that has been specifically approved by Oriflame.                                         Oriflame reserves the right to expand or revise the Oriflame rules, effective on thirty (30) days
                                                                                                             prior written notice, which may be provided through any newsletter or other printed material
7.   Media Contracts & Advertising
                                                                                                             distributed to Oriflame’s Consultants.
     All media communication (i.e. radio, newspapers, TV, etc) can only take place with the official
                                                                                                         19. Do not recruit any Consultant
     approval of Oriflame Head Office. Advertisements for the products and recruiting can be used,
                                                                                                             who was approached by another Consultant within the preceding seven days.
     with the approval of Oriflame Head Office.
                                                                                                         20. Ensure that all Consultants
8.   Administration/Service                                                                                  pay for their orders on the due date. Any returns or invoices which have not been paid for by six
     A Consultant provides a service to their Customers which includes:                                      weeks after due date will be treated as a negative sale and will affect your commission
     a) timely delivery of products                                                                          accordingly. It is in all our interests that all Consultants pay for their orders promptly.
     b)courteous and prompt handling of complaints and returns                                           21. It is important
     c) only recommending the use of products as labelled or published by Oriflame.                          to note that the line of recruitment is permanent and Consultants can not be transferred from one
                                                                                                             line or recruitment to another without written permission from Oriflame and the recruiting
9.   Third Party Products
                                                                                                             Consultant and Manager in the original line of recruitment. When a Consultant’s Contract is
     a) Into any other team/line of recruitment
                                                                                                             terminated for any reason then the Consultants under that terminated Consultant will automatically
     b) if the third party products are not seen as suitable to be associated with an Oriflame
                                                                                                             transfer up to the next Consultant in the terminating Consultant’s line of recruitment. If a
     Consultant or Oriflame product
                                                                                                             Consultant after discontinuing chooses to reinstate under their previous Consultant number, this is
     c) from the level of District Manager and above. Doing so could result in the loss of title and
                                                                                                             subject to their credit status upon discontinuation. If a downline is involved they must assume all
     privilege, and possible termination.
                                                                                                             responsibilities of an upline. The Company’s decision is final on these matters.
RESPONSIBILITIES OF AN
ORIFLAME SENIOR MANAGER
In addition to the general rules for all Consultants, the following rules apply to Regional Managers and above.
Violation of any of these special rules will result in immediate loss of Regional Manager status and privileges
- including Commission and Bonuses - and may even result in termination of membership.
1. As a Regional Manager and above you must service your personal group Consultants monthly by:
a) Recruiting and continuously developing your personal group.
b) Assisting, guiding and motivating.
c) Conducting periodic meetings to train and motivate.
d) Training your down line Consultants in the Oriflame Training Programme.
e) Maintaining frequent communication, informing about meeting dates, venues,
    product news, training sessions etc.
f) Participating in all seminars and meetings.
g) Enforce the Code of Conduct and the Rules and lead by example.
h) Attending business meetings with Oriflame that you are called upon to attend
    by your Upline Manager.

2. A Regional Manager and above may not represent any other direct selling
   company without Oriflame’s written consent.

3. If a Regional Manager and above spouse is a representative of any other
    direct selling company, the spouse is not allowed to participate in Oriflame
    activities and the spouse’s activities must be kept separate from Oriflame.
    A Regional Manager and above must inform Oriflame if the spouse is a
    representative of any other direct selling company.

4. A Regional Manager and above must follow any additional rules or instructions
   communicated in writing by Oriflame.
The DSA has a clear Code of Practice that all member companies and their direct sellers are required to adhere to.
This Code, drawn up in close consultation with the Office of Fair Trading, gives the highest level of consumer protection,
in the products sold and the method of sale. The Consumer’s Guide to Shopping at Home produced by the DSA give a
clear guide to the consumer the standards required of a Direct Sales company. Oriflame UK Limited are proud that they
give a clear example to the industry of the standard required of Direct Selling companies

The growth of Direct Selling mirrors that of franchising in the 70’s and 80’s providing people with the opportunity to build
their own business to the level they wish, but without the significant cost attached. That’s why Direct Selling is also
known as the people’s franchise.

The success and size of a Direct Selling business is clearly dependent on the amount of time and commitment an
individual puts in. However, the following elements are very important in assessing a business opportunity.


• Are the products to be sold:
    - Affordable?                 - Consumable?                     - Repeatable?

• Does the market already exist and how large is it?
• How reputable is the company involved and what is the
  quality of its products?
• Does the company have staying power and financial stability?


Oriflame’s history, operating in over 50 countries world-wide, meets these requirements
and with products of outstanding quality, Oriflame truly represents one of the best
opportunities in Direct Selling today

Oriflame is a member of the DSA in both the UK and Ireland.

The DSA code of practice and The DSA consumer code are both available
on the DSA’s own Web site www.dsa.org.uk site and at www.oriflame.co.uk

				
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