Docstoc

MS Word

Document Sample
MS Word Powered By Docstoc
					Career Development, Competencies and Learning Plans

Core Competency Learning Curriculum
The following maps core competencies to existing courses and other learning methods. Employees can use this list to
identify courses that provide learning experiences that address the competencies they wish to develop. In the future the
list will be expanded to include new learning opportunities as they are developed and the program evolves. It is
important to note that this list includes only the courses developed to date that specifically support the delivery of this
Learning Framework. Numerous other government and private sector courses may be relevant for the development of
these Core Competencies.
Online Self-Assessment Tool and Personal Learning/Development Plan for Managers
These tools have been designed to help you prepare a personal action, learning and development plan in relation to the
Corporate Competency Profile for Public Service managers of the Government of Canada.

Change Management

Changing Management Culture: Models and Strategies to Make It Happen
The guide presents a step-by-step approach to managing change, one that deputies/heads and their executive teams
can follow when undertaking management reforms. The pursuit of management excellence has many labels - reform,
renewal, modernization, transformation, re-alignment - but all are about changing the behaviours that characterize
Public Service management culture. For purposes of illustration this guide focuses on Modern Comptrollership, but it is
generic in nature and its approach can be applied to any effort to change management culture.
Integrated Risk Management Implementation Guide
This guide provides practical advice to those leading and facilitating implementation of integrated risk management in
their organizations. It will be useful as well in increasing understanding and collaboration where needed. Risk
champions familiar with the IRMF can look to the guide for what to do next. The guide is also a reference tool for
assessing progress and identifying gaps in organizations where integrated risk management is already underway.
Strengthening Risk Management in the Public Service: Lessons Learned
This paper deals with how the subject of risk management brought together government departments and agencies
with seemingly different interests to interact, share their experiences and achieve cohesion of thought and purpose. It
examines the events and catalysts that fuelled these collaborative efforts and draws important lessons from the
individual and collective experiences on this key horizontal issue.

Classification

Classification Modernization
This web site is intended to help public service employees, managers and human resources practitioners understand
how Classification Modernization will contribute to the renewal of human resources management, and to support the
implementation of key Classification Modernization initiatives throughout the public service. Here you will find
information and technical reference materials related to all aspects of our plans to develop a modern classification
system – one that appropriately describes, organizes and values the many kinds of work that our employees do to
deliver cost effective, quality services to Canadians.
Coaching and Mentoring

Coaching Practices for Managers

Coaching Practices for Managers is about evoking excellence in others. The eight practices included in this publication
are practical, easy-to-use and can be implemented immediately by leaders at all levels, not only within your
organization but in your personal life as well.
Coaching Connections
Discover what coaching is about. Learn how many people are seeing coaching as an essential leadership competency.
Find the connection between coaching and extraordinary performance. Explore how coaching supports creating a
different culture in the Public Service.
Mentoring Programs in the Federal Public Service: Status and Best Practices
A Guide to Mentoring Students
The following guide informs and advises federal public service departments and agencies about mentoring students. It
may be used as is, or adapted to best reflect the operational realities of the organization.

Communication

Harassment Prevention Tool - "People to People Communication"
Here's an opportunity to explore the subject of harassment prevention and resolution in the workplace and to build on
what you already know.

Contract Management

Guide for Managers - Best Practices for Using Advance Contract Award Notices (ACANS) (Revised January 2004)

Crisis and Emergency Management

Crisis and Emergency Management: A Guide for Managers of the Public Service of Canada (PDF)
This guide represents a practical resource in the field of crisis and emergency management for federal public service
managers. It has been designed to provide managers with the basic knowledge and pointers that will enable them to
prepare themselves to effectively manage crises and emergencies in a Public Service context.

Diversity / Employment Equity

Employment Equity Division Web Site
This site provides information about programs and services that contribute to the building of a representative and
inclusive Federal Public Service.
National Council of Visible Minorities (NVCM)
The NCVM is an organization of federal public service workers who are working voluntarily with other Canadians to
build a representative and inclusive Canada.
Managers' Toolkit for a Representative Workforce (PCSFO) [GENET only]
The Pacific Council of Senior Federal Officials is committed to a public service that welcomes difference and diversity,
is inclusive and responsive to change, and sustainable through renewal and learning. The toolkit provides a self-
assessment tool; information about regional activities; and guidelines for a representative workforce.
Manager's Guide to Multiple Format Production
The Manager's Guide to Multiple Format Production provides updated guidelines on how to develop and deliver
accessible published government materials.
Guide to Planning Inclusive Meetings and Conferences
This guide will provide meeting and conference organizers with practical tips and advice to ensure the full participation
of persons with disabilities.
Just Ask Me!
In an entertaining and informative way, this workshop and video provides managers and employees with the tools and
resources to ensure that all employees including employees with disabilities are accommodated.
Barrier-Free Employers: Practical Guide for Employment Accommodation for People with Disabilities
This guide is intended to assist you as employers, managers and/or human resources officers. Its objective is to provide
some facts and practical advice on employment accommodation, and to explain the steps that can be taken in order to
facilitate the inclusion of employees with disabilities into your work force.
Policy on the Duty to Accommodate Persons with Disabilities in the Federal Public Service
This policy’s goal is to ensure the full participation of persons with disabilities in the federal Public Service whether as
candidates for employment or as employees.
Employment Equity Policy (TBS)

Harassment and Workplace Conflict

Dealing with Harassment: A Guide for Managers
This guide has been designed as a tool to help managers prevent and resolve harassment complaints. It is written as a
complement to the Treasury Board Policy on the Prevention and Resolution of Harassment in the Workplace. It
provides different tips and approaches but this advice should not be presumed or construed to be complete or
exhaustive.
Dealing with the Complaint Process: A Guide for Delegated Managers
This guide provides information on your role as a delegated manager and on the steps in the complaint process,
outlining your responsibilities and options.
Harassment Prevention Tool - "People to People Communication"
Here's an opportunity to explore the subject of harassment prevention and resolution in the workplace and to build on
what you already know.
Policy on the Prevention and Resolution of Harassment in the Workplace
Harassment affects workplace and individual well-being and will not be tolerated. This policy aims to prevent
harassment by promoting increased awareness, early problem resolution and the use of mediation. The application of
this policy will help create a work environment where all are treated with respect and dignity. It will not only promote the
well-being of all in the workplace, but it will reinforce those values of integrity and trust that are the foundation of a
sound organization.
Videos on Harassment and the Respectful Workplace
Two videos for training sessions on harassment, for employees, supervisors and managers: 1. Harassment: Keeping It
Out of the Workplace, Workwell Training Videos; and 2. The Respectful Workplace – Opening the Right Doors,
International Tele-Film.

Health and Wellness

Compendium on Workload Management: A tool for the benefit of middle managers [GENET]
The compendium on workload is for middle managers who want to control their workload by managing it effectively and
efficiently.The compendium reflects the problems tackled by managers themselves during forums. Each chapter
features situations that can lead to work overload.Although the compendium is complete in itself, it can be used in
sections, ie. readers can randomly choose any situation described in the chapters, according to their needs.The goal is
to get people to think, individually or in groups, and to provide a practical, user-friendly tool that can be used in all
organizations.
A Fine Balance: A Manager's Guide to Workplace Well-Being
Presented in the format of a cutting-edge management magazine, this guide provides practical advice and tools for
improving workplace well-being. The guide will help managers improve their own well-being, as well as the well-being of
their staff. Well-being topics addressed include work-life balance, time and workload management, the physical work
environment, alternative officing strategies, workplace health, and stress management.

Human Resources

Public Service Human Resources Management Agency of Canada
The new Public Service Human Resources Management Agency of Canada was created on December 12, 2003, to
ensure that the government’s agenda for renewal of human resources management throughout the public service is
carried out. This Web site provides you with single window access to information under the authority of the Agency.

        Information for Managers on the HRMA web site

Human Resources Modernization
On these pages you will find information on the HRMM Organization and on the many HRMM initiatives currently
underway.
HR Toolbox
The material on this page applies to staffing actions begun on or after December 31st, 2005.
Integrated Planning Guidebook
Integrated Planning : A Handbook for Deputy Ministers and Senior Managers
         Integrated human resources and business planning tools, including succession planning
Manager's Handbook Canada Labour Code - Part II (Revised May 1, 2002)

Information Management

Information Management Portal
This site provides access to IM information and activities from the Government of Canada, Canadian and international
sources. We invite you to use this site to as a tool for learning about IM and collaborating with IM communities.
A Primer on Databases for Managers
This primer was developed by the Interdepartmental Working Group on Database Industry Support (IWGDlS) as a basic
outline and quick reference for Federal Government managers on disseminating Federal Government information
electronically. The document provides basic information on the current legislative, policy and administrative framework
for electronic dissemination; it outlines the main steps and basic options available to government managers for
electronic dissemination; and it touches on factors and issues involved in typical electronic database disseminating
initiatives.
Practical Guide on Databases for Managers
This document is designed to give federal government managers basic guidance in disseminating information
electronically. It provides a background to the current legislative, policy and administrative framework for electronic
dissemination. It outlines the typical steps and options available for electronic dissemination. It discusses some of the
key factors and issues involved in typical electronic dissemination initiatives and it gives advice on how to deal with
some of the typical obstacles and how to approach some of the key decisions.
Capture Your Collections: A Guide for Managers Planning and Implementing Digitization Projects
This publication is designed to guide museum managers through the planning and implementation of a digitization
project. It covers issues such as non-digital images, new photography, the exposure and care of objects, copyright,
storage and much more.
Project Planning, Tracking and Oversight
A set of documents aimed at helping a manager develop an IM/IT project plan. It also includes project plan and
scheduling templates, and information on how to track and oversee IM/IT projects.

Leadership / Management

Creativity at Work: A Leadership Guide - Success Belongs to me! [pdf]
TBS Management Accountability Framework
The Treasury Board of Canada Secretariat (TBS) Management Accountability Framework provides deputy heads and
all public service managers with a list of management expectations that reflect the different elements of current
management responsibilities.
Facile... the art of cultivating leadership moments through facilitation, is a managers and facilitators reference... a step
by step conversation between the manager and the facilitator, applying a business model to enhance the application of
facilitation tools, techniques and practices allowing people at all levels to step up and take action, and be agents of
change.
Tools for Leadership and Learning: Building a Learning Organization (Third Edition - 2002)
The updated toolkit includes over 40 tools and practices that provide practical and easy to use methods for engaging
others in dialogue and building a learning organization culture.
Modern Comptrollership: Managers' Toolkit
This document provides an overview of the tools available. It also presents general information on reporting
requirements.
Putting it all together: Leading Practices and Testimonials of Modern Comptrollership
This report presents a series of case studies and testimonials that demonstrate successful application of Modern
Comptrollership (MC) practices within federal departments and agencies, document the associated benefits and outline
the lessons learned. The case studies and testimonials were developed to provide the federal community of managers
with practical, real-life examples of how leading practices in MC are being developed and applied. They were drawn
from a cross-section of large, medium-sized and small organizations with a broad range of mandates.
Crisis Management Guide [Government Intranet]
This booklet is based on these precepts. It is composed of a collection of observations and lessons learned by public
and private sector managers who have worked their way through a diverse range of crises. The reader is offered a
synthesis of these experiences. What is striking is that so much of what is required to successfully manage a crisis is
plain common sense.

Learning and Training

Tools for Leadership and Learning: Building a Learning Organization (Third Edition - 2002)
The updated toolkit includes over 40 tools and practices that provide practical and easy to use methods for engaging
others in dialogue and building a learning organization culture.
Blueprints ... Field Guide for Learning Organisation Practitioners
Blueprints Field Guide is a step-by-step how-to guide for the facilitator/practitioner.
Learning @ Large: An e-Learning Guide for Managers (PDF)
This management guide is a primer about how managers and their staff can leverage the power of e-learning to help
build a Public Service Learning Organization. As a primer, it is hoped that these lessons offer a springboard to further
exploration of e-learning.
Service Delivery - Learning Practices
This is an excellent tool for managers looking to help support, improve, and facilitate the work of front-line officers. The
publication, developed by Service Delivery Community members in the region of Quebec, is a compilation of formal and
informal learning practices and initiatives.
Interdepartmental Learning Measures: Information Kit (Quebec)
This is the latest edition of the information kit on interdepartmental learning measures. Two new measures (coaching
and tutoring) have been added to the three existing ones (mentoring, management circles and action learning groups).
The focal point for these measures is the voluntary creation of learning relationships. The key features of these
relationships are (1) trust-building, (2) long-term commitment and (3) organisational support. The measures are
designed for MMN middle managers with management responsibilities including those who participate in formal
management succession programs.
Managers Guide to the Management Trainee Program
This guide is intended for managers seeking information on the Management Trainee Program (MTP).
Learning Toolkit for the Procurement, Materiel Management and Real Property Community [Government Intranet]
The purpose of the Learning Framework is to guide Procurement, Materiel Management and Real Property community
members and their managers in identifying an employee's learning needs in the context of the Professional
Development and Certification Program.

Official Languages

New - Official Languages Policy
New policy instruments dealing with linguistic obligations of federal institutions in the area of communications with and
services to the public came into effect on July 15th, 2005.
Language Profiler [Intranet]
This new tool will help managers in all federal institutions determine the language designation of a position and choose
the appropriate linguistic profile. Managers Guide
Self-Evaluation Checklist for the Manager
Checklist intended for managers of offices with the obligation to serve the public in both official languages in order to
ensure they offer quality service in both official languages.

Operating Budgets

Managers' Guide to Operating Budgets
The guide contains a generic model departments and agencies may wish to adapt when implementing Operating
Budgets for their programs. The document is organized to place the budget regime in the larger context of change while
making managers more sensitive to people issues and increased accountability.

Orientation

Employee Orientation: A Supervisor's Guide
This guide was created to offer a common management orientation tool for supervisors to prepare themselves to
welcome a new employee.

Partnerships (Collaborative Arrangements)
Managing Collaborative Arrangements: A Guide for Regional Managers
The purpose of this guide is to provide regional managers with practical information, interpretations of rules and
policies, best practices, frameworks, checklists, and other tools related to the various steps and elements of
collaborative arrangements.
The Partnership Handbook (PDF)
This handbook is designed to spark, rekindle and reaffirm your interest in partnerships. To do this, information and tools
are offered to assist in building common understanding and appropriate approaches. This handbook is designed to
provide information, tips and questions about the basics of partnerships, which can be applied to your own
circumstances.
Stretching the Tax Dollar Series - The Federal Government as 'Partner': Six Steps to Successful Collaboration
This paper is designed to take federal Public Service employees through the issues that can arise in a collaborative
arrangement with an organization outside of the federal government. Particular sections will be of varied interest to
executives and senior managers, corporate service specialists, departmental lawyers, communications specialists,
policy officers, program managers and people who provide direct service to the public.
Independence vs. Partnering - Finding the Right Balance: a Dialogue on Values and Ethical Decision-Making in Small
Agencies
"Independence vs. Partnering" was intended to engage members of the small agency community in a values-based
dialogue about the pros and cons to partnering. This report seeks to integrate the findings of the dialogue in a way that
can help decision makers in small agencies when they consider the merits of entering into collaborative arrangements
in ways that ensure the integrity of their organizations and its programs.
PartnerNet
PartnerNet is a forum for exchange, organized in December 1997 by SynParSys Consulting Inc., for federal public
servants interested in partnership and corporate sponsorship. Its goal is to support continuous learning and information
exchange among practitioners. The group meets from noon to 1:30 about every six weeks in the National Capital
Region. There are no fees.

Performance Management and Measurement

Modern Comptrollership Web Site (TBS)
Results for Canadians
Results Based Management
Results Based Management E-Learning Tool
This online tool is intended for government staff and managers at all levels of the public service interested in learning
more about Results Based Management (RBM) and managing for results.
Guide for the Development of Results-based Management and Accountability Frameworks
This is a guide to assist managers and evaluation specialists in establishing a foundation to support a strong
commitment to results, a prime responsibility of public service managers. As outlined in the management framework for
the federal government, Results for Canadians, public service managers are expected to define strategic outcomes,
continually focus attention on results achievement, measure performance regularly and objectively, learn from this
information and adjust to improve efficiency and effectiveness.
Companion Guide - The Development of Results-based Management and Accountability Frameworks for Horizontal
Initiatives
This guide has been developed to provide federal managers with practical advice on how to develop effective RMAFs
for horizontal initiatives. It is designed to complement the Guide for the Development of Results-based Management
and Accountability Frameworks, by addressing the unique challenges encountered when diverse organizations work
together to achieve common objectives. While it does not provide answers to every question, it does provide guidance
based on the most important lessons learned to date.
Results Based Management Lexicon
Results-Based Management and Accountability Framework of the Modern Comptrollership Initiative
This Results-based Management and Accountability Framework (RMAF) for the Modern Comptrollership Initiative has
therefore been developed to provide managers in departments, agencies and at the Treasury Board Secretariat (TBS)
with a single, comprehensive and reliable instrument to evaluate and report on the performance of this major learning
and culture-changing initiative for the Government of Canada. This document contains a profile of the Modern
Comptrollership Initiative (MCI), guidance for ongoing performance measurement, as well as evaluation and reporting
strategies.
The Managing for Results Self-Assessment Tool
The Managing for Results Self-Assessment Tool aims to help managers identify the gaps between existing and desired
management practices. On the basis of what they learn, they can then develop sound remediation plans. The Tool
departs from conventional capability models by focusing on the characteristic behaviours of an organization as it makes
the transition to effective MFR.
Presentation on Results-based Management and Accountability Frameworks
This presentation offers to managers and evaluation specialists, a synopsis of:
 the context under which RMAFs are developed;
 considerations to make when planning to develop a framework; and
 the main elements of an RMAF.
Audit and Evaluation Database
Treasury Board Secretariat maintains highlights and/or internet references for completed audits, evaluations and similar
studies.
Strategic Outcomes Database
This database attempts to provide information (and links for further references) on planned activities, resources over
time, results evidence, relevant reviews and program background for as many of the strategic outcomes as possible.
Horizontal Results Tools
Social Union Framework Agreement (SUFA)
Evaluation
Manager's Guide to Implementing Performance-Based Management (Environment Canada) (pdf)
The purpose of the Guide is to: help Environment Canada managers develop a basic understanding of how to develop
a Performance Framework; provide suggestions for identifying key results areas, performance measures and
measurement strategies; and, develop ideas for credible performance reporting.
Managing and Achieving Performance: Manager's Guide (PWGSC) (pdf)
This guide was written by audit and review professionals for use by public sector managers and executives. Its purpose
is to familiarize MAP (Managing and Achieving Performance) users with the methodology, key concepts and benefits,
and to provide concise and user-friendly instructions for its implementation. The attached detailed Resource Kits
provide step-by-step instructions, guidelines, questionnaires and tools for the implementation of each MAP component.

Pride and Recognition

BRAVO! A guide to implementing a culture of recognition in the Public Service of Canada
This guide provides a seven step model to building a culture of recognition and a list of 20 inspirational and effective
methods for implementing pride and recognition as part of the Government of Canada's renewal of the public service.
Recognition Policy
Questions and Answers on the Treasury Board Secretariat Recognition Policy

Project Management

Project Management Guide
The Project Management Guide was developed as part of the Enhanced Framework for the Management of Information
Technology Projects initiative for departments and agencies of the federal government. The Guide provides a single-
point of reference to key project management principles and practices and to the related policies and guidance of the
federal government.
An Innovative Manager's Checklist
Innovativeness is becoming increasingly interesting to both the public and private sectors. This check-list has been
designed to be of use to supervisors, managers, and project leaders contemplating or implementing innovation or
wishing to manage a project in a way which will enhance innovation. The check-list allows you to think about innovation
and assess organizational receptivity and progress with innovation. Its purpose is to alert you and to guide you in
confronting issues which are key to successful innovation.
Project Charter Guide
The Project Charter is a tool to obtain commitment from all affected groups and individuals associated with a specific
project. It is a communication vehicle that can be referenced throughout the project. It provides a quick reference and
overview of the project and lays the foundation for the project structure and how the project will be managed.
Project Planning, Tracking and Oversight
A set of documents aimed at helping a manager develop an IM/IT project plan. It also includes project plan and
scheduling templates, and information on how to track and oversee IM/IT projects.
Using Horizontal Tools to Work Across Boundaries: Lesson Learned and Signposts for Success
Building upon last year's Roundtable report, Moving From the Heroic to the Everyday: Lessons Learned from Leading
Horizontal Projects, this document focuses on tools that are central for pooling finances, staffing, risk and accountability
across boundaries.

Recruitment and Staffing

Staffing Toolkit for Managers
The Staffing Toolkit for Managers was designed by managers and HR professionals across government to support
federal employees with the implementation of the Public Service Employment Act.
Language Profiler [Intranet]
This new tool will help managers in all federal institutions determine the language designation of a position and choose
the appropriate linguistic profile. Managers Guide
HR Toolbox
The material on this page applies to staffing actions begun on or after December 31st, 2005.
Developing a Staffing Strategy — A Means to Efficient and Effective Resourcing
Will assist managers in improving the efficiency and effectiveness of their staffing and recruitment activities.
Statement of Qualifications Builder Tool [Government Intranet]
Using this tool, managers are able to create an original statement of qualifications or select an existing S of Q from the
Publiservice Databank, which is searchable by department, classification, sub-group, level, selection process number
and time period.
Guide to Staffing Delegation
This guide was written to provide basic information that you as a manager need to know to take full advantage of all the
staffing and recruitment authorities delegated to your department. This Guide complements the Manager's Handbook
on Staffing and Recruitment, published in 2000. The material on this page applies to staffing actions begun before
December 31, 2005.
Manager's Handbook on Staffing and Recruitment - Revised (October 2001)
This handbook outlines the staffing process, options, and recruitment programs available to help you staff better, be
more efficient, and work more effectively with your Human Resources Advisor (HRA). The material on this page applies
to staffing actions begun before December 31, 2005.
Competence Seeking Experience: A Manager's Guide to Employing Students
Competence Seeking Experience — A Manager's Guide to Employing Students is based on the realization that
managers need to strengthen their awareness of students as potential future employees who can also address their
short-term resource needs.
Frequently Asked Questions - Student Employment Policy and Programs
Provides managers and students a quick reference to the most frequently asked questions on the Student Employment
Policy and its programs. It answers questions on pay, eligibility, bridging mechanisms, student rights and benefits, and
many more.
The Structured Selection Interview: A Sound Method of Assessment
This guide is intended to provide practical information on selection interviewing. It deals with the development of
structured interview questions, effective interviewing techniques, and the evaluation of candidate responses.
Reviewing past accomplishments and experience
This guide is intended to provide practical information on reviewing candidates' past accomplishments and experience.
It outlines a general approach to collecting and evaluating such information.
Checking references: a window into the past
This guide will focus on using the reference check to assess abilities, skills, personal suitability and other qualifications.
Setting Cut-off Scores: A Matter of Judgement
This guide will help you in making these judgements by providing information and advice on such matters as the factors
to consider in setting cut-off scores; who should set cut-off scores; types of cut-off scores; and steps to follow in setting
cut-off scores.
Guidelines for Assessing Persons with Disabilities
The Guidelines are intended primarily for managers and human resource officers involved in assessing persons for
positions in the federal Public Service (PS). However, they will also be of interest to a wider audience, including
candidates applying for positions in the PS (including those with disabilities), and to others interested in ensuring the
equitable assessment of persons with disabilities within and outside of the federal PS.
Mobility Services (publiservice only)
This service allows managers to advertise job opportunities within their organization; it also provides candidates with a
vehicle to indicate their interest in, and seek out a new career challenge. The mobility service is programmed to match
job opportunities with competencies to facilitate the search and selection process.

Retention

Retaining Aboriginal Employees: A Practical Guide for Managers
The purpose of this guide is to help you and other managers retain Aboriginal employees. It focuses on your role and
your actions regarding retention, and emphasizes steps to take now.
The Public Service in Transition - Renewing Organizations: Managing Workforce Transitions
This report is about the effective management of workforce transitions. Whether you are a deputy minister, senior
executive, human resources specialist or line manager, the manner in which you recruit, develop and retain your
organization’s workforce in the coming years will have a direct impact on the achievement of your results.
Security and Privacy

Security Policy - Manager's Handbook
This handbook summarizes and explains the main provisions of the government security policy. The security policy
establishes a framework of policy guidelines for implementing information security and privacy requirements. This
framework requires departments to properly safeguard the personal information and other sensitive data contained in
their information systems and used in their programs and services. It is based on the principle that safeguards for
information and assets should reflect their sensitivity, importance and value - no more and no less.

Service Delivery

A How-to Guide for the Service Improvement Initiative (March 2001) (publiservice)
This guidebook is a fundamental tool in the implementation of the Service Improvement Initiative, for use by program
managers responsible for service delivery in federal departments and agencies as well as by individuals especially
those responsible for departmental and agency service quality initiatives.
Client Satisfaction Surveying: A Manager's Guide (pdf)
This guide is designed to assist managers of public services across Canada by providing best practices in surveying
client satisfaction with public services. The primary goal of this project is to help improve the public services that are
offered to our clients and citizens.
Manager's Guide to the Human Resource Implications of Alternative Service Delivery (ASD)
This guide provides managers and human resource practitioners (who may be considering or involved in alternative
service delivery initiatives) with an overview of the human resource issues to be addressed in the transfer of Public
Service programs or services to a new or different employer.

Teamwork

Organizing for Deliberate Innovation: A Toolkit for Teams (pdf)
This Toolkit will help group leaders exploit the potential of their teams to generate transformative innovations. It
provides a deliberate and practical approach to innovation.

Values and Ethics

The Office of Values and Ethics
The Office of Values and Ethics (OVE) is a centre of expertise and leadership that deals with values and ethics within
the federal public service. Its main clients are deputy ministers, assistant deputy ministers, managers and regional
councils.
Values and Ethics Code for the Public Service
The Values and Ethics Code for the Public Service includes revised conflict of interest measures, updated post-
employment measures and a balanced framework of public service values, which includes democratic, professional,
ethical and people values.
Manager's Kit: Dialogue and Ethical Decision Making [.pdf format] [.html format]


Last Updated: August 22, 2007                                            Important Notices

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:13
posted:8/23/2011
language:English
pages:9