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Lela Rae Nemmers

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					                                              Lela Rae Nemmers
                                                   P.O. Box 2117
                                             19160 Beacon Lite Road
                                            Monument, CO 80132-2117
                                              (719) 488-8561 - home
                                                (719) 238-7453 - cell
                                               lr.nemmers@msn.com



Professional Experience
Office Manager / MCA / Administrative Assistant
August 2006 to April 2009             Keller-Williams                                   Colorado Springs, CO
       Accounts Payable
       Accounts Receivable
       Agent Billing
       Process agent commission checks, listing files and under contract files
       Monthly transmittal of financials to corporate office

Banking Center Manager
December 2005 to August 2006         Colorado National Bank                            Monument, CO
           Process new commercial loans.
           Process changes, payments and payoffs for commercial loans
           Open new customer accounts
           Schedule all staff members
           Daily balancing of the vault, buying and selling cash as needed to the main branch
           Coordinate with corporate office on system changes or security changes

June 2004 to November 2005            Colorado National Bank                            Colorado Springs, CO
Commercial Loan Specialist
             Process new commercial loans.
             Process changes, draws, payments and payoffs for commercial loans
             Open new customer accounts

Dec 1999 to June 2004                   PacifiCare of Colorado                            Colorado Springs, CO
Data Analyst II
             Contact for internal and external customers on electronic data interchange.
             Marketing activities to potential customers for EDI.
             Development and maintenance of processes and workflow for hospital claim submission.
             Development and maintenance of processes and workflow for anesthesia claim submission.
             Attend on-site meetings with the submitting providers.
             Attend provider connectivity seminars with our clearinghouses.
             Wrote departmental policy and procedures for all areas of EDI including claims, encounters and
              eligibility.
             Reporting and analysis on internal adhoc requests.

May 1995 to Nov 1999                   PacifiCare of Colorado                           Colorado Springs, CO
Data Analyst I
            Provided training to the department for the computer system.
            Maintain the databases to pull the provider directories for Southern Colorado.
            Maintain the adjudication system on all provider changes.
            Designed and maintained primary medical group matrices for the internal company use.
            Responsible for monthly membership reports.
            Reporting and analysis on internal adhoc requests.
            Streamlined the process for electronic trading partner set up.
            Development and maintenance of processes and workflow for professional claim submission.
Aug 1992 to Apr 1995                   PacifiCare of Colorado                         Colorado Springs, CO
Member Service Representative
            Respond to telephone, written and walk-in inquiries regarding the Colorado HMO plans.
            Provided training to the department for a new computer system.
            Headed the workflow and training task forces for the computer conversion.


Dec 1990 to Jul 1992                 PacifiCare of Colorado                           Colorado Springs, CO
Lead Member Service Representative
             Developed phone and referral reports.
             Implemented new workflow for a new computer system.
             Developed new procedures for moving Member Services from Idaho to Colorado.
             Respond to telephone and written inquiries regarding the Boise HMO plan.

Dec 1989 to Nov 1990                PacifiCare of Colorado                            Colorado Springs, CO
Member Service Representative
            Respond to telephone, written and walk-in inquiries regarding the Colorado Springs HMO plan.

Dec 1987 to Nov 1989                   PacifiCare of Colorado                          Colorado Springs, CO
Regional Enrollment Coordinator
            Liaison between the enrollment department and commercial employer groups.
            Code enrollment forms for data entry.
            The employer contact for the balance forward details and special enrollments.
            Collections for late payers and balance forwards.

Jan 1987 to Nov 1987                   PacifiCare of Colorado                        Colorado Springs, CO
Enrollment Specialist
             Billing and enrollment processes for commercial employer groups.
             Data entry of enrollment forms, cash posting and account balancing.
             Employer and member correspondence.

Jul 1986 to Dec 1986                  Pikes Peak Podiatry                            Colorado Springs, CO
Receptionist and Insurance Secretary
             Answer main incoming phone line.
             Posted insurance payments.
             Billing to insurance companies.

Jun 1985 to Jun 1986                   Golly Chiropractic                            Colorado Springs, CO
Receptionist, Therapist and Insurance Manager
             Answer main incoming phone line.
             Posted insurance payments.
             Billing to insurance companies.
             Take and develop patient x-rays.
             Placement of patients on machines.

Apr 1985 to Jun 1985                    Cheyenne Mountain Zoological Society         Colorado Springs, CO
Sales clerk/Cashier
             Cashier in the main gift shop.



Education
Sep 1983 to Aug 1984                  American Institute of Commerce                 Bettendorf, IA
                                      Junior Accounting


Training Courses
Microsoft Office 97, Microsoft Word, Microsoft Excel, Microsoft Access 7.0, Time Management, Monarch, Impromtu,
Project 4.1, Project 98, PowerHouse for Open VMS/EVE using Quiz and QTP, Data Warehouse, Achieving
Extraordinary Customer Relations, Symphony

				
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