Total Quality Management (TQM)
Total Quality Management By Besterfield
The study of this subject enables the students to understand the concepts of different systems and tools used for the effective implementation of TQM.
METHOD OF TEACHING
PowerPoint Presentations, Case studies, Class Exercises, Conceptual Questions and Class discussions. Students will be given practical knowledge of industry so that they will be able to solve problems in their practical life.
OUTLINE OF THE COURSE
Week No DETAIL OF CONTENTS
1 2 3 4 5 6 7 8 9 10 11 12 Principles of Quality Management, Principles of Dr. Deming, QC & QA Deming’s PDCA Cycle, Importance of Productivity, Customer Satisfaction and Measurement of Customer satisfaction Importance of Systems in TQM, 5S and its benefits JIT, Kanban & PokeYoke Introduction to ISO 9001 and Interpretation of the clauses Implementation of ISO 9001 and Audit techniques Statistical tools and Techniques (Check sheets, Pareto Analysis & CE Diagram) Statistical Process Control (Control Charts, Capability Index & FMEA) Role of Culture, HR and Team building in implementing TQM Role of Information Technology in TQM, Quality Control Circles & Kaizen Lean Management, MUDA and its benefits Six Sigma and its implementation Strategy