COTSWOLD CARE HOSPICE JOB DESCRIPTION TITLE: Shop Manager RESPONSIBLE TO: Head of Retail SALARY: £7.81 per hour (£15,320 per annum) HOURS OF WORK: Full-time 37.5 hrs - 5 days per week (including alternate Saturdays) 33 days including 8 bank holidays JOB SUMMARY Cotswold Care Hospice has a network of Charity Shops throughout southern Gloucestershire: the shops are managed by paid managers and staffed by volunteers. The Manager of the shop is responsible for the day to day running of the shop. Main responsibilities will include: the line management of any deputy managers based in the shop; supervision of the volunteers working in the shop; the stock taking and monitoring of goods; the daily and weekly recording of income and expenditure; the management of the Gift Aid scheme within your shop ensuring the maintenance of accurate records; the maintenance of a friendly and welcoming environment for our customers; and to ensure the training of all staff and volunteers in the shop is up to date. KEY RESULT AREAS 1) To be responsible for the day to day running of the shop, including:- opening up and closing the shop, as the main key holder; ensuring the growth and maintenance of Cotswold Care Hospice Gift Aid data base; ensuring sufficient staff and volunteer cover at all times; ensuring that shelves and rails are fully stocked, and that all goods displayed are clean, attractively arranged and clearly priced; ensuring that the shop maintains a clean and tidy appearance; ensuring that the shop is run in an efficient and cost effective manner so as to maximise the funds raised for the Cotswold Care Hospice; ensuring that a friendly and helpful attitude to customers is displayed by all staff; Working to both financial and non-financial targets; Ensuring accurate and prompt reporting of all required financial and non-financial information using the relevant medium, both paperwork and electronic records. 2) To be responsible for the reception and selection of goods for sale, including:- keeping a stock record and monitoring goods received; establishing guidelines for the selection of goods for display; devising and implementing a competitive pricing policy; ensuring that valuable and collectable items are identified and valued. 3) To maintain a daily record of all income and expenditure (with receipts where appropriate) and to ensure that all takings are banked on a daily basis and that a small cash float is kept securely. To prepare weekly accounts for the Retail Manager. To complete all necessary electronic reporting both daily and weekly. 4) To be responsible for the volunteers working in the shop, including:- recruiting volunteers as appropriate to ensure proper cover during the opening hours of the shop; devising and delivering training for volunteer staff; identifying training and development needs by means of regular job evaluation reviews; offering encouragement, support and advice for volunteer staff; encourage good staff working relationships. 5) To ensure that all regulations are adhered to in respect of Health & Safety, electrical or mechanical goods, Trading Standards legislation, etc. 6) As a member of the Cotswold Care Hospice team, to promote the aims and objectives of Cotswold Care Hospice. 7) To achieve weekly budgets to ensure the profitability of the shop. 8) To manage and motivate the deputy management staff to include the completion of annual appraisals, as well as, regular updates on performance. KNOWLEDGE, SKILLS AND EXPERIENCE The post holder will have demonstrable organisational skills and be able to work on his/her own initiative. Management experience, if possible within the retail industry, would be an advantage. A reliable, experienced person with a sense of responsibility, the post holder must show enthusiasm and capacity to motivate volunteer staff within an innovative environment. Experience of using computers generally and e-bay particularly would be an advantage. The above job description may be subject to review, in agreement with the post holder, to respond to future developments and demands of the service. JOB DESCRIPTION AGREEMENT We the undersigned have reviewed the above job description and agree that it is an accurate reflection of the requirements of the post. Job Holder’s Signature:…………………………………. Date:…………………………… Line Manager’s Signature:……………………………… Date:…………………………… COTSWOLD CARE HOSPICE PERSON SPECIFICATION The person specification should set out the qualifications, experience, skills, knowledge, personal attributes, interests, other requirements which as post holder requires you to perform the job to a satisfactory level. Job Title: Shop Manager ESSENTIAL DESIRABLE METHOD OF The qualities without which a Extra qualities which can be ASSESSMENT post holder could not be used to choose between appointed candidates who meet all the essential criteria Good educational Evidence of experience working Certificates background in retail environment at a QUALIFICATIONS Numerate supervisory level Cash handling and reconciliation Bank procedures trained Work in a team environment Previous retail background Shop work Working in the charity sector Application EXPERIENCE Till work Provision of customer services in Form Serving customers a retail environment Interview Customer liaison Lead others and make decisions References Stock processing To recognise sales potential Achieving success against financial targets Implementing working practices/procedures Previous direct management of resources, staff and volunteers On-going development of staff (Assist) The drive and ability to motivate and enthuse staff and volunteers Recruiting volunteers Organising and building a team of volunteers Understanding of issues related to working with volunteers SKILLS Helping to keep a shop running Selecting, pricing, preparing and Application smoothly presenting donated stock Form Happy in a customer facing Identifying opportunities to Interview role generate income References Communication with Acting as public face for the customers Hospice Good people skills Encouraging public to donate items High standard in sales and display area presentation Ability to associate with customers and volunteers KNOWLEDGE Charity work Hospice work Application Form Interview References PERSONAL Positively committed to Confident to work on own Application ATTRIBUTES working in charity retail initiative Form (Demonstrable) Ability to work with the Flexibility Interview manager/deputy Creative References Self-motivated Commitment Enthusiastic approach Committed to achieving high Practical and Organised retail standards Courteous and polite Ability to work within a team (Supporting the manager in the day to day running of the store) OTHER To cope with hard, physical Highly active/high energy levels Application (Please Specify) work – lift heavy or bulky items Cope well under pressure Form (To assume full responsibility in Personable Interview Manager’s absence) Undertake a hands-on role Document Prepared to work Saturdays Create window displays Check Work three days per week Date Reviewed: Feb 2011 Reviewed By: Head of Retail Working in the Cotswold Care Charity Shop Enjoy working as part of a team? Why not consider charity retail? Working in a charity shop is often much more challenging than commercial retail and being part of a team generating funds to help patients and their families living with cancer and other life-threatening illnesses – making a difference to your community comes with its own rewards. Working alongside an enthusiastic team of loyal volunteers, your role will be varied. There are two different employment opportunities within most Cotswold Care shops, they are: Shop Manager and Deputy Manager The Manager role assisted by the Deputy requires you to successfully motivate staff and volunteers, and manage all available resources to the maximum benefit of Cotswold Care, in terms of both income and public perception of Cotswold Care as a charity. This is a hands-on role involving the selection, pricing, and presentation of donated stock and of course customer service. Working with the Retail Manager, the shop employees should have the ability to realise sales targets, recognise sales potential of items donated, identify opportunities to generate income, and achieve maximum sales and profits. Both the Manager and Deputy Manager roles require you to not only be the public face of Cotswold Care at the payment counter, but to keep the sales and display area to a high standard of presentation at all times. This involves ensuring stock is correctly ticketed, priced, and well prepared for sale. The ability to communicate with the public in a manner consistent with a retail environment is essential. The ability to encourage the public to donate saleable goods and ensure an adequate stock is available is desirable. You will need to be numerate to a level that ensures correct cash register and banking procedures are carried out. Although not essential, previous retail or charity retail experience is beneficial. A copy of the Manager’s job description is attached. Cotswold Care Hospice has 13 shops and a warehouse situated in: Berkeley Cheltenham Cirencester Dursley x 2 Hucclecote Minchinhampton Nailsworth Painswick Stonehouse Stroud Tetbury Wotton-Under-Edge Nailsworth Warehouse The clothes sold in our charity shops are of good quality and prepared to ensure they are clean, fresh and mended before they are hung on the shelves. If the quality is not up to scratch the item is classed as ‘rag’. The rag is sold so that every item donated makes money for the Hospice. Antiques are donated to Cotswold Care on a regular basis and a qualified valuer will assess each piece, be it jewellery, clocks, vases and more, to ensure the best price is obtained. The shops also sell a lot of household goods, books, puzzles and games, toys and small pieces of furniture. We sell all our goods at reasonable prices. Most of the items in a charity shop represent a huge saving for the customer because of their low prices. But the profits really do add up. The twelve Cotswold Care Hospice charity shops this year have a target to raise £1 million. All profits will be used to directly support the costs of running the Hospice. The shops operate with a large quantity of voluntary staff, enabling costs to be kept to a minimum. To apply for the vacancy please let us have relevant details using the application form enclosed.
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