COTSWOLD CARE HOSPICE
TITLE: Shop Manager
RESPONSIBLE TO: Head of Retail
SALARY: £7.81 per hour (£15,320 per annum)
HOURS OF WORK: Full-time 37.5 hrs - 5 days per week
(including alternate Saturdays)
33 days including 8 bank holidays
Cotswold Care Hospice has a network of Charity Shops throughout southern
Gloucestershire: the shops are managed by paid managers and staffed by
volunteers. The Manager of the shop is responsible for the day to day running
of the shop.
Main responsibilities will include:
the line management of any deputy managers based in the shop;
supervision of the volunteers working in the shop;
the stock taking and monitoring of goods;
the daily and weekly recording of income and expenditure;
the management of the Gift Aid scheme within your shop ensuring the
maintenance of accurate records;
the maintenance of a friendly and welcoming environment for our
to ensure the training of all staff and volunteers in the shop is up to date.
KEY RESULT AREAS
1) To be responsible for the day to day running of the shop, including:-
opening up and closing the shop, as the main key holder;
ensuring the growth and maintenance of Cotswold Care Hospice
Gift Aid data base;
ensuring sufficient staff and volunteer cover at all times;
ensuring that shelves and rails are fully stocked, and that all
goods displayed are clean, attractively arranged and clearly
ensuring that the shop maintains a clean and tidy appearance;
ensuring that the shop is run in an efficient and cost effective
manner so as to maximise the funds raised for the Cotswold Care
ensuring that a friendly and helpful attitude to customers is
displayed by all staff;
Working to both financial and non-financial targets;
Ensuring accurate and prompt reporting of all required financial
and non-financial information using the relevant medium, both
paperwork and electronic records.
2) To be responsible for the reception and selection of goods for sale,
keeping a stock record and monitoring goods received;
establishing guidelines for the selection of goods for display;
devising and implementing a competitive pricing policy;
ensuring that valuable and collectable items are identified and
3) To maintain a daily record of all income and expenditure (with receipts
where appropriate) and to ensure that all takings are banked on a
daily basis and that a small cash float is kept securely. To prepare
weekly accounts for the Retail Manager. To complete all necessary
electronic reporting both daily and weekly.
4) To be responsible for the volunteers working in the shop, including:-
recruiting volunteers as appropriate to ensure proper cover
during the opening hours of the shop;
devising and delivering training for volunteer staff;
identifying training and development needs by means of regular
job evaluation reviews;
offering encouragement, support and advice for volunteer staff;
encourage good staff working relationships.
5) To ensure that all regulations are adhered to in respect of Health &
Safety, electrical or mechanical goods, Trading Standards legislation,
6) As a member of the Cotswold Care Hospice team, to promote the aims
and objectives of Cotswold Care Hospice.
7) To achieve weekly budgets to ensure the profitability of the shop.
8) To manage and motivate the deputy management staff to include the
completion of annual appraisals, as well as, regular updates on
KNOWLEDGE, SKILLS AND EXPERIENCE
The post holder will have demonstrable organisational skills and be able to
work on his/her own initiative. Management experience, if possible within the
retail industry, would be an advantage.
A reliable, experienced person with a sense of responsibility, the post holder
must show enthusiasm and capacity to motivate volunteer staff within an
Experience of using computers generally and e-bay particularly would be an
The above job description may be subject to review, in agreement with the
post holder, to respond to future developments and demands of the service.
JOB DESCRIPTION AGREEMENT
We the undersigned have reviewed the above job description and agree that it is
an accurate reflection of the requirements of the post.
Job Holder’s Signature:………………………………….
Line Manager’s Signature:………………………………
COTSWOLD CARE HOSPICE
The person specification should set out the qualifications, experience, skills, knowledge,
personal attributes, interests, other requirements which as post holder requires you to perform
the job to a satisfactory level.
Job Title: Shop Manager
ESSENTIAL DESIRABLE METHOD OF
The qualities without which a Extra qualities which can be ASSESSMENT
post holder could not be used to choose between
appointed candidates who meet all the
Good educational Evidence of experience working Certificates
background in retail environment at a
QUALIFICATIONS Numerate supervisory level
Cash handling and
Bank procedures trained
Work in a team environment Previous retail background
Shop work Working in the charity sector Application
EXPERIENCE Till work Provision of customer services in Form
Serving customers a retail environment Interview
Customer liaison Lead others and make decisions References
Stock processing To recognise sales potential
Achieving success against
Previous direct management of
resources, staff and volunteers
On-going development of staff
(Assist) The drive and ability to
motivate and enthuse staff and
Organising and building a team
Understanding of issues related
to working with volunteers
SKILLS Helping to keep a shop running Selecting, pricing, preparing and Application
smoothly presenting donated stock Form
Happy in a customer facing Identifying opportunities to Interview
role generate income References
Communication with Acting as public face for the
Good people skills Encouraging public to donate
High standard in sales and
display area presentation
Ability to associate with
customers and volunteers
KNOWLEDGE Charity work Hospice work Application
PERSONAL Positively committed to Confident to work on own Application
ATTRIBUTES working in charity retail initiative Form
(Demonstrable) Ability to work with the Flexibility Interview
manager/deputy Creative References
Enthusiastic approach Committed to achieving high
Practical and Organised retail standards
Courteous and polite
Ability to work within a team
(Supporting the manager in the
day to day running of the store)
OTHER To cope with hard, physical Highly active/high energy levels Application
(Please Specify) work – lift heavy or bulky items Cope well under pressure Form
(To assume full responsibility in Personable Interview
Manager’s absence) Undertake a hands-on role Document
Prepared to work Saturdays Create window displays Check
Work three days per week
Date Reviewed: Feb 2011 Reviewed By: Head of Retail
Working in the Cotswold Care Charity Shop
Enjoy working as part of a team? Why not consider charity retail?
Working in a charity shop is often much more challenging than commercial
retail and being part of a team generating funds to help patients and their
families living with cancer and other life-threatening illnesses – making a
difference to your community comes with its own rewards.
Working alongside an enthusiastic team of loyal volunteers, your role will be
There are two different employment opportunities within most Cotswold Care
shops, they are:
Shop Manager and Deputy Manager
The Manager role assisted by the Deputy requires you to successfully motivate
staff and volunteers, and manage all available resources to the maximum
benefit of Cotswold Care, in terms of both income and public perception of
Cotswold Care as a charity.
This is a hands-on role involving the selection, pricing, and presentation of
donated stock and of course customer service. Working with the Retail
Manager, the shop employees should have the ability to realise sales targets,
recognise sales potential of items donated, identify opportunities to generate
income, and achieve maximum sales and profits.
Both the Manager and Deputy Manager roles require you to not only be the
public face of Cotswold Care at the payment counter, but to keep the sales
and display area to a high standard of presentation at all times. This involves
ensuring stock is correctly ticketed, priced, and well prepared for sale.
The ability to communicate with the public in a manner consistent with a
retail environment is essential. The ability to encourage the public to donate
saleable goods and ensure an adequate stock is available is desirable. You
will need to be numerate to a level that ensures correct cash register and
banking procedures are carried out.
Although not essential, previous retail or charity retail experience is beneficial.
A copy of the Manager’s job description is attached.
Cotswold Care Hospice has 13 shops and a warehouse situated in:
Dursley x 2
The clothes sold in our charity shops are of good quality and prepared to
ensure they are clean, fresh and mended before they are hung on the
shelves. If the quality is not up to scratch the item is classed as ‘rag’. The rag
is sold so that every item donated makes money for the Hospice.
Antiques are donated to Cotswold Care on a regular basis and a qualified
valuer will assess each piece, be it jewellery, clocks, vases and more, to
ensure the best price is obtained.
The shops also sell a lot of household goods, books, puzzles and games, toys
and small pieces of furniture.
We sell all our goods at reasonable prices. Most of the items in a charity shop
represent a huge saving for the customer because of their low prices. But the
profits really do add up.
The twelve Cotswold Care Hospice charity shops this year have a target to
raise £1 million. All profits will be used to directly support the costs of running
the Hospice. The shops operate with a large quantity of voluntary staff,
enabling costs to be kept to a minimum.
To apply for the vacancy please let us have relevant details using the
application form enclosed.