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									                       THE UNIVERSITY OF THE WEST INDIES
                                OPEN CAMPUS



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                        VACANT POST OF LEARNING SUPPORT SPECIALIST
                             – MULTIMEDIA AND DELIVERY UNIT,
                       ACADEMIC PROGRAMMING AND DELIVERY DIVISION

Applications are invited for the post of Learning Support Specialist, Multimedia and Delivery Unit, Academic
Programming and Delivery Division, The University of the West Indies, Open Campus, Trinidad.

QUALIFICATIONS AND EXPERIENCE

Candidates must possess a B.Sc. in Information Systems or a similar degree or a combination technical
qualifications, experience and certification in a number of systems and software supported by Open
Campus. The Learning Support Specialist should have at least two (2) years of relevant technical and IT
support experience preferably in support of a tertiary institution distance education unit. Candidates
should display clear understanding of web based design, online courseware production and, in particular,
Internet and enterprise application support for distance education. The ideal job incumbent will also have
experience with Open Source software and tools and providing technical and programming support for
one or more learning management systems and supporting modules.

MAJOR RESPONSIBILITIES

The successful candidate will be required to:

     support the day-to-day operation of the online learning management environment. Currently
      this environment is supported by Moodle and other related online tools.
     upload, maintain and support the delivery of online courseware posted in the online learning
      environment.
     support curriculum development teams in their creation, uploading, testing and management of
      online courseware.
     assist the Academic Support team in the management of the online learning environment and the
      faculty and students who are accessing the LMS.
     assist in populating the content management systems with appropriately formatted learning
      objectives.
The University of the West Indies                                                        Page 1 of 8
Open Campus
July 2010
      troubleshoot and effectively address technical issues and problems within the online learning
       environment.


Applications should be made on forms obtainable from the Open Campus website:
http://www.open.uwi.edu/hrmd/employment-opportunities and sent as soon as possible, along with an
up-to-date curriculum vitae to:

The Director of Human Resources
The University of the West Indies
Open Campus
P.O. Box 1341
Cave Hill
St. Michael
BARBADOS
OR

Email: human.resources@open.uwi.edu

Applicants are advised to request referees to send references under CONFIDENTIAL cover directly to
the Director of Human Resources, without waiting to be contacted by the University.


We thank all applicants. However, only applicants who are short-listed will be contacted.

CLOSING DATE FOR RECEIPT OF APPLICATIONS – AUGUST 6, 2010.




                                       PARTICULARS

                               LEARNING SUPPORT SPECIALIST
                             – MULTIMEDIA AND DELIVERY UNIT,
                       ACADEMIC PROGRAMMING AND DELIVERY DIVISION

GENERAL

The University of the West Indies                                                 Page 2 of 8
Open Campus
July 2010
    1. The University of the West Indies, Open Campus serves the following English-speaking Caribbean
         countries:

           Anguilla                                   Grenada
           Antigua & Barbuda                          Jamaica
           Bahamas, The Commonwealth of               Montserrat
           Barbados                                   St. Christopher & Nevis
           Belize                                     St. Lucia
           British Virgin Islands                     St. Vincent & The Grenadines
           The Cayman Islands                         The Republic of Trinidad & Tobago
           The Commonwealth of Dominica               Turks and Caicos

    2. The University began teaching in 1948 at Mona in Jamaica as a University College affiliated with
         the University of London, and became independent in 1962. The University is now a dual mode
         institution offering teaching by distance education as well as face-to-face teaching. The
         University has campuses at Mona in Jamaica, St Augustine in Trinidad and Cave Hill in
         Barbados, and University Centres in most of the above countries. The UWI on campus student
         population is currently over 30,000 full-time equivalent students.

    3. In a major initiative to grow our student population and service the widely dispersed needs of
         country partners, the University has launched Open Campus; an entity that is built on our success
         in distance education and continuing studies throughout the Caribbean. The current population
         of our distance students and continuing education students is over 20,000 today and it is hoped to
         grow to over 40,000 Open Campus students by 2012. Open Campus currently employs a wide
         variety of distance delivery methods and has 52 education centres in 16 different English
         speaking countries and a staff of almost 400 professionals to support our growing student
         population.




OPEN CAMPUS

    4. The UWI Open Campus works with faculty on the three campuses, as well as with other tertiary
         institutions and development agencies throughout the Caribbean to design, develop and deliver
         quality programmes by distance to meet the learning needs of the people of the Caribbean.

    5. The office of the Director of the Academic Programming and Delivery Division is located at the
         Cave Hill campus in Barbados. Other Open Campus faculty and staff are also located on the
         Mona campus in Jamaica and St Augustine in Trinidad. Open Campus centres in Non-Campus
         Countries and off-campus Sites in campus territories are managed by Heads of Centres or Site
         Coordinators in collaborating institutions.

    6. There are four functional areas within the Open Campus Academic Programming and Delivery
         Division: Pre-Service University and Professional Development; Undergraduate Studies;
The University of the West Indies                                                       Page 3 of 8
Open Campus
July 2010
         Graduate Studies and Special Projects. The three Academic Departments within the Division are
         responsible for the planning and design of new programmes, managing existing programmes,
         developing and producing courseware employing a variety of distance and classroom formats and
         methods, managing the delivery of courses, supervising part-time faculty engaged in the learning
         environment and evaluating the quality of our programmes, courses and faculty supporting our
         students.

    7. The Special Projects Department manages external projects and provides the production and
         materials management support needed to deliver both online and face-to-face courses. The
         Multimedia and Delivery Unit is responsible for course layout, multimedia development, printing
         of materials, management of the learning environment (Moodle and other tools) and providing the
         course development and production support to curriculum development teams in Open Campus
         and for contractors supporting external projects.

    8. Open Campus is committed the use of open source tools to grow our online learning capabilities.
        The current learning management system is Moodle. There is a need to also create and support a
        content management system and other open source peer-to-peer communications tools. This will
        be the responsibility of the Learning Support Section to manage the online learning environment
        as it grows to support our learners and faculty.

    9. The Learning Support Specialist will work in the The Multimedia and Delivery Unit, but will under
         the guidance of his/her Section Supervisor, support the entire Academic Programming and
         Delivery Division in all matters related to the online learning environment.

REQUIREMENTS

    1.   The successful applicant should possess a BSc in Information Systems and Management or a
         combination technical qualifications, experience and certification in a number of systems and
         software supported by Open Campus.

    2. The incumbent must possess at least two (2) years of relevant technical and IT support experience
       preferably in support of a tertiary institution distance education unit.

    3. The incumbent must also possess good interpersonal relationship skills, the ability to communicate
       effectively both orally and in writing, and good time-management skills.

    4. The Learning Support Specialist will work closely with the Academic Division curriculum
         development teams and external contractors to support the production and distribution of courses
         or programmes for distance education delivery using the Open Campus online learning
         environment.

    5. The Learning Support Specialist must be experienced in operating in a virtual team environment.

ACADEMIC LEVEL

The University of the West Indies                                                     Page 4 of 8
Open Campus
July 2010
    6. Assistant Lecturer or Lecturer depending on qualifications and experience.

WORK LOCATION

    7. This position may be physically located in any of the locations supported by Open Campus. The
       job incumbent will be required to travel throughout the Caribbean as part of his/her job
       responsibilities.

WORK ENVIRONMENT

    8. The job incumbent must be able to work in a complex virtual team and technical team
       environment. The incumbent will live and work in one country and manage and collaborate with
       others located throughout the Caribbean. The incumbent must be able to engage others in team
       meetings, manage projects, develop ideas, and supervise the work of others using a variety of ICT
       and collaborative web tools. Extensive experience in managing distance curriculum development
       projects and working in virtual project teams is an asset; and excellent computer skills are
       essential.

REPORTING

    9. The Learning Support Specialist will report to the Supervisor of the Learning Support Section
       within the Multimedia and Delivery Unit.

TENURE

    10. Appointment will be for three years in the first instance.




The University of the West Indies                                                     Page 5 of 8
Open Campus
July 2010
                         JOB DESCRIPTION: LEARNING SUPPORT SPECIALIST


The Learning Support Specialist is member of the Open Campus team of experts who support our learning
management systems, open source learning tools and the effective operation of the Open Campus online
learning environment. The Specialist is responsible for the effective operation and maintenance of the
LMS learning platform and for the timely deployment of all courseware to support instructional delivery
and to support the delivery process as faculty, students and staff interact in the online environment.

The Learning Support Specialist assists in a quality control process that ensures all LMS course materials
are created/deployed by his/her section members meets Open Campus production standards and
supported e-learning standards. The Specialist will support the creation of SCORM complaint files and
their input into an educational repository that stores and distributes course content in the form of learning
objects.

The Learning Support Specialist will be responsible for the completion of the following duties and tasks.

Duty: Learning Environment Support

     Provide support, as directed by the Section Supervisor, for the effective operation of all servers
      and supporting operating systems and application software that is used to support the Open
      Campus online learning environment.
     Manage all online courseware assigned by the Section Supervisor.
     Troubleshoot and effectively address technical issues and problems within the online learning
      environment.
     As a team member assist in the creation and effective operation of an educational
      repository/content management system that supports the tagging, storage, retrieval and sharing
      of learning objects based on an Open Campus e-learning standard.
     Ensure the proper use of course design, layout and navigation standards for the Open Campus
      learning environment.


The University of the West Indies                                                         Page 6 of 8
Open Campus
July 2010
     As directed, support all upgrades and/or code changes to the open source learning environment
      systems and tools used by Open Campus to support its learners.
     Create and manage web sites in support of Open Campus.




Duty: Support to Curriculum Development and Course Delivery

     Oversee the final production, distribution, storage, technical and troubleshooting issues related to
      Open Campus online courseware.
     As a member of a Curriculum Development Team provide advise and assistance in all matters
      related to the use of the LMS and LCMS to create, store, retrieve and re-purpose courseware.
     As a member of the Academic Support Team provide technical advise and assistance,
      troubleshoot and where appropriate take corrective action to address online courseware
      problems reported by faculty, staff and students.

Duty: Technical Assistance

     Provide technical support to other members of the production team and the academic staff for all
      matters related to the operation and growth of the Open Campus online learning environment.
     Employ Open Campus e-learning standards, such as SCORM and meta-tagging in the creation
      and management of online courseware.

Duty: Learning Environment Testing

     Test new online learning tools that will enhance student learning, increase peer to peer and
      student to instructor interactions and will support the effective online delivery of all courseware.
     Operate a network and application test environment to support the upgrades of existing learning
      environment tools and the testing of new tools before deployment into the Open Campus learning
      environment.

Duty: Other Responsibilities

     Support the training of site technicians and others engaged in the technical support for the LMS.
     Perform other duties as assigned by your Section Supervisor or Production Manager.




The University of the West Indies                                                      Page 7 of 8
Open Campus
July 2010
KNOWLEDGE, SKILLS AND EXPERIENCE NEEDED

The successful applicant should posses the following knowledge, skills and experiences:

         Knowledge of learning management systems, content management systems and web
          collaborative tools
         Knowledge of e-learning standards and specifications and their use in supporting an online
          university
         Knowledge of operating systems and network environments
         Skilled in php, SQL, JavaScript, XML, HTML and other programming languages that are used
          to support, update and create open source software
         Skilled at producing databases
         Good communications skills
         Effective time manager
         Team player




The University of the West Indies                                                         Page 8 of 8
Open Campus
July 2010

								
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