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					    eGovernment Conference

    Brussels, November, 2001




SUMMARY of all APPLICATIONS




                               1
AUSTRIA 8
   013 eGovernment portal “Land Salzburg“ ......................................................................... 8
   015 Bars.............................................................................................................................. 9
   104 SteuernOnline ............................................................................................................ 10
   105 platform for jobseekers, employers, public employment service austria .................. 11
   106 Elak electronic filing ................................................................................................. 12
   107 Österreichisches Patentamt ....................................................................................... 13
   108 RinderNET ................................................................................................................ 14
   111 Central Residence Register & Portal-Services ......................................................... 15
   112 Elektronischer rechtsverkehr & electronic legal communication ............................ 16
   113 Court Edicts ............................................................................................................... 17
   114 cyberDOC.................................................................................................................. 18
   115 Platform for Company-Settlement-Management and e-Government-Procedures .... 19
   119 mathe-trainer ............................................................................................................. 20
   130 Salzburg housing information system ....................................................................... 21
   160 e-recht ....................................................................................................................... 22
   167 Univis ........................................................................................................................ 23
   171 City of Vienna, Wiener Stadt- und Landesbibliothek ............................................... 24
   176 CCRM ....................................................................................................................... 25
   181 Help ........................................................................................................................... 26
   183 e-Quest ..................................................................................................................... 27
   184 Schulbuchaktion Online ............................................................................................ 28
   020 Online Services For Entrepreneurs ........................................................................... 29
   021 Land Acquisition by Foreign Citizens ...................................................................... 30
   219 Projectname: BIS....................................................................................................... 31
   022 Mehrere e-government-Anwendungen ..................................................................... 32
   257 via.steiermark.at ........................................................................................................ 33
   269 Easyklick ................................................................................................................... 34
   063 Verwaltungsgateway der Stadt Salzburg................................................................... 35
BELGIUM 36
   041 Business Service Center (BSC) on the internet ......................................................... 36
   047 Kmoloket ................................................................................................................... 37
   048 Recherche d‟itinéraire ............................................................................................... 38
   049 Délivrance de formulaires et de certificats personnalisés ......................................... 39
   058 Online documents ...................................................................................................... 40
   100 Fedict ......................................................................................................................... 41
   117 Intervat ...................................................................................................................... 42
   121 social security ............................................................................................................ 43
   128 Federal Office for Scientific, Technical and Cultural Affairs of Belgium................ 44
   169 Multimedia Kiosks .................................................................................................... 45
   235 Intelogue .................................................................................................................... 46
   238 Publilink .................................................................................................................... 47
   240 Dimona ...................................................................................................................... 48
   056 Eloket ........................................................................................................................ 49
   071 Administration Communale de Morlanwelz ............................................................. 50
   072 Municipal Intranet and Extranet Service Center of Seneffe. .................................... 51
   086 / 227 EurActiv.com, policy portal on EU Affairs ..................................................... 52
CZECH REPUBLIC 53
   142 The Golden Crest Contest ......................................................................................... 53
DENMARK 54
   026 Area-information ....................................................................................................... 54

                                                                                                                                         2
   028 The Digital North Denmark ...................................................................................... 55
   046 Democracy on the Net ............................................................................................... 56
   061 Open Digital Administration ..................................................................................... 57
   075 Web Services from a Public Library in Denmark ..................................................... 58
   266 Best on the Net .......................................................................................................... 59
   096 Sundhed Danmark ..................................................................................................... 60
   098 bibliotek.dk ................................................................................................................ 61
   248 Digital Services for the Citizens of Frederikshavn ................................................... 62
   259 Best on the Net .......................................................................................................... 63
   250 Vojens Council official website ................................................................................ 64
   075 Web Services from a Public Library in Denmark ..................................................... 65
ESTONIA 66
   125 Tom ........................................................................................................................... 66
FINLAND 67
   042 Public health care system digitalization .................................................................... 67
   083 Netti-Nysse ................................................................................................................ 68
   124 One stop shop for companies reporting to authorities............................................... 69
   126 Electronically signed Notice of removal ................................................................... 70
   127 Checking person‟s own information ......................................................................... 71
   222 Labour administration internet services .................................................................... 72
   280 Internet services for the government and Prime Minister‟s Office ........................... 73
FRANCE       74
   067 City of Besançon ....................................................................................................... 74
   093 e-prof application + Teacher‟s webtop..................................................................... 75
   110 Cnaf ........................................................................................................................... 76
   122 TéléTVA.................................................................................................................... 77
   140 The French national initiative for e-procedures in the social sector ......................... 78
   196 EU-Studentvote ......................................................................................................... 79
   226 Saoma ........................................................................................................................ 80
   233 Le portail de l‟administration française .................................................................... 81
   255 Paris trade register ..................................................................................................... 82
   274 Maia ........................................................................................................................... 83
GERMANY 84
   001 Internetseien des Landratsamtes Enzkreis ................................................................. 84
   002 “Formular-System” for the public administration .................................................... 85
   003 RegisStar ................................................................................................................... 86
   004 Municipal Co-operation ........................................................................................... 87
   005 EFI – Elektronische Formulare im Internet ............................................................... 88
   006 WebCast .................................................................................................................... 89
   007 Interaktiver Mathe-Treffpunkt .................................................................................. 90
   008 Bremen Government Services ................................................................................... 91
   009 Competence Network Occupational Safety and Health NRW.................................. 92
   010 16plus ........................................................................................................................ 93
   011 Virtuelles Rathaus der Stadt Hagen .......................................................................... 94
   012 Portal for educational services .................................................................................. 95
   014 Electronic tendering and procurement ...................................................................... 96
   016 Electronic Legal Communication.............................................................................. 97
   017 Election process support............................................................................................ 98
   018 Electronic tendering and procurement ...................................................................... 99
   019 DiBis® Direct Citizen-Information-Service............................................................. 100
   023 Electronic authority guide as part of the Bavarian Virtual Marketplace ................. 101
   081 Parking Permit Request ........................................................................................... 102
   082 Resident Register Inquiry ........................................................................................ 103
   097 Bundesverwaltungsamt .......................................................................................... 104

                                                                                                                                        3
   099 Öffentlicher Eink@uf Online .................................................................................. 105
   135 The Federal Government‟s Portal ........................................................................... 106
   137 BzKonline................................................................................................................ 107
   155 AllSign .................................................................................................................... 108
   156 i-Vote ....................................................................................................................... 109
   268 Allris Net ................................................................................................................. 110
   070 On-line Registration of a company ......................................................................... 111
GREECE       112
   095 Taxisnet ................................................................................................................... 112
ICELAND 113
   158 Electronic Customs Clearance over the Internet using digital signature ................ 113
   159 Electronic tax returns. ............................................................................................. 114
   204 Information system on landed catch and fishing quotas ......................................... 115
IRELAND 116
   131 Revenue On Line Service (ROS ). .......................................................................... 116
   207 Job-Bank e.Recruitment on the web ...................................................................... 117
   209 Curriculum and Resource Material Development for Farmer IT Training ............. 118
   210 Internet Mapping and Area Payments ..................................................................... 119
   211 Sheep Tagging Request System (STAR) ................................................................ 120
   244 eHealth Services ..................................................................................................... 121
   245 The Office for Health Management ........................................................................ 122
   270 Mayo County Library .............................................................................................. 123
   271 PlanMap ................................................................................................................. 124
   275 Planning Services Online All Of The Time ............................................................ 125
ITALY        126
   027 ICT in Health Care & Netlink ................................................................................. 126
   030 Professional Training & Vocational Guidance ....................................................... 127
   031 Provincial One-Stop Office ..................................................................................... 128
   034 2000 Rent Front Office .......................................................................................... 129
   035 On-line services to agriculture firms ....................................................................... 130
   036 CRS-SISS, healthcare.............................................................................................. 131
   037 Regional Multimedia Library .................................................................................. 132
   039 Bologn@Turismo .................................................................................................... 133
   050 The electronic payment order of the Province of Parma. ........................................ 134
   052 Telematic Application to support the Single Access Points for companies ............ 135
   053 ICI online................................................................................................................. 136
   054 Online Payments ..................................................................................................... 137
   055 Progetto T_Serve ..................................................................................................... 138
   059 One stop access to the services of the “Comune di Livorno” ................................. 139
   060 Territorial Portal ...................................................................................................... 140
   062 Rete Intranet e Firma Digitale per gli Enti di Formazione Professionale ............... 141
   064 “Italian Official Law Gazette” ................................................................................ 142
   065 Online Cultural and tourist events ........................................................................... 143
   068 Anagrafe On Line .................................................................................................... 144
   069 Executive Plan of Management............................................................................... 145
   073 Il servizio SUN-APT ............................................................................................... 146
   074 Turismo.Marche.it ................................................................................................... 147
   077 The whole City in the net ........................................................................................ 148
   080 Ufficio Relazioni Con il Pubblico – Informagiovani .............................................. 149
   084 Sportello Unico ....................................................................................................... 150
   103 Telemaco ................................................................................................................. 151
   109 Europa Rap 100 ....................................................................................................... 152
   118 Employ .................................................................................................................... 153
   120 e-Procurement ......................................................................................................... 154

                                                                                                                                       4
   136 The online Fiscal Service ........................................................................................ 155
   154 Local Development ................................................................................................. 156
   161 On-line file documentation...................................................................................... 157
   164 Export Club ............................................................................................................. 158
   165 the Official Gateway to International Business and Trade ..................................... 159
   166 Trendenze ................................................................................................................ 160
   168 The Cultural Information System in Trentino ......................................................... 161
   175 Commuter ................................................................................................................ 162
   178 Torino Facile Valda Coomber ................................................................................. 163
   182 Web Call Centre ...................................................................................................... 164
   201 Sister Vibo ............................................................................................................... 165
   216 Optical archiving ..................................................................................................... 166
   223 Tellus System .......................................................................................................... 167
   224 Interchange service .................................................................................................. 168
   232 Siena Cable City – Civic Channel ........................................................................... 169
   234 Project Beatrice ....................................................................................................... 170
   237 Interactive web services .......................................................................................... 171
   253 ANCI Responds....................................................................................................... 172
   263 Istat .......................................................................................................................... 173
   267 The Municipality of Sarezzo ................................................................................... 174
   281 Democracy on-line .................................................................................................. 175
THE NETHERLANDS                        176
   089 Loketaanhuis.nl ....................................................................................................... 176
   101 Non-resident Taxpayer Calculation Module (NCM) .............................................. 177
   138 Reintegration of the employees from illness ........................................................... 178
   157 Woz Infodesk ....................................................................................................... 179
   208 Residentie.net: every citizen of The Hague connected ........................................... 180
NORWAY 181
   102 eMelding.................................................................................................................. 181
   116 Space ....................................................................................................................... 182
   177 Governmental Administrations eDirectory ............................................................. 183
   179 Web-based VAT and investment-tax reporting application .................................... 184
   180 “Statens Reisevev” (SR).......................................................................................... 185
POLAND         186
   139 Gdaskon ................................................................................................................... 186
PORTUGAL 187
   133 Direct Public Service ............................................................................................... 187
   134 Tax electronic services ............................................................................................ 188
   236 Aveiro – Digital Programme ................................................................................... 189
ROMANIA 190
   144 Exploitation and the Preservation of the General Urbanistic Plans ....................... 190
   145 birthdays, marriage and death certificates ............................................................... 191
   146 Braila District Agency for Employment ................................................................. 192
   147 iTaxCollect .............................................................................................................. 193
   148 Public Institution ..................................................................................................... 194
   149 Consultancy Business Centre – C. B. C. ................................................................. 195
   150 Citizen Information Centre - C.I.C......................................................................... 196
   151 Automated Information Network of Local Interest................................................. 197
   152 Calarasi County info Centre .................................................................................... 198
   153 Relation with the public .......................................................................................... 199
   185 Public acquisitions................................................................................................... 200
   186 Local Taxes ............................................................................................................. 201
   187 Automation Programme for Public Library in Braila County................................. 202
   188 Automation and Development Programme for Public Library Services ................ 203

                                                                                                                                         5
   189 Chamber of Commerce, Industry and Agriculture of Braila ................................... 204
   191 The Braila County Prefecture Electronic Office ..................................................... 205
   192 The Braila County Prefecture Electronic Office ..................................................... 206
   193 Personal documents, Address change, Visas documents for foreign citizens ......... 207
   194 Pilot Information System for a county ................................................................... 208
   195 Public library for experts ......................................................................................... 209
   202 Electronic Service for employment ......................................................................... 210
   203 Virtual Service Centre for Citizen ........................................................................... 211
   205 Long Distance Education System ........................................................................... 212
   206 European integration through enlargement of public management ........................ 213
   231 Atlas ........................................................................................................................ 214
   241 Bringing the administration closer to the citizens and businesses ......................... 215
   242 Adlic ........................................................................................................................ 216
   247 eRomania Gateway ................................................................................................. 217
   252 E – Procurement ...................................................................................................... 218
   278 Micro - bdp .............................................................................................................. 219
   279 Cicnet ...................................................................................................................... 220
SLOVENIA 221
   251 E-government unified state portal ........................................................................... 221
SPAIN        222
   024 Infrastructure of general-purpose Public Key ......................................................... 222
   025 / 228 Edu365.com education portal........................................................................ 223
   033 Systems On-Line Project (Sol, Interreg IIc) and new project (Interreg IIIb) ......... 224
   038 Official Web Site of Extremadura Regional Government ...................................... 225
   040 Sitna. Sistema de Información Territorial de Navarra ............................................ 226
   043 “EidoLocal, the Portal of the Local Governments of Galicia” .............................. 227
   044 Electronic Management of Industrial Accident and Occupational Disease ........... 228
   045 Environmental information portal ........................................................................... 229
   088 Integrated management of Income Tax and Wealth Tax ........................................ 230
   by means of the Internet ................................................................................................ 230
   094 Tesoro.es ................................................................................................................. 231
   123 Oficina Virtual De Denuncias ................................................................................. 232
   132 Spanish Population and Dwelling Census by Internet ............................................ 233
   143 Spanish Patent and Trademark Office ..................................................................... 234
   162 Ayuntamiento de Valencia ...................................................................................... 235
   197 Moving in Barcelona ............................................................................................... 236
   198 Interactive web page to ask for picking up old furniture ........................................ 237
   199 Online Suggestions .................................................................................................. 238
   200 Local Taxes On-line ................................................................................................ 239
   217 Servei d‟ocupació de Catalunya (SOC) .................................................................. 240
SWEDEN       241
   029 Sustains II ................................................................................................................ 241
   032 Vision e-Europe....................................................................................................... 242
   079 The BollnäsDialogue”, Public service/e-democracy ............................................... 243
   087 Parental leave, Social insurance .............................................................................. 244
   170 Internet Sound Interface for disabled people in the City of Uppsala ...................... 245
   212 Maps on demand and other customised services .................................................... 246
   229 Swedish Customs service ........................................................................................ 247
   230 Taric- Online query system ..................................................................................... 248
   249 Recruitment and job-seeking ................................................................................... 249
   258 The Government e-Link concept (GeL) .................................................................. 250
   261 admissions to upper secondary schools in the City of Stockholm ...................... 251
   264 KontaktN ................................................................................................................. 252
   265 EBR, European Business Register .......................................................................... 253

                                                                                                                                       6
   273 The Dalecarlia Portal ............................................................................................... 254
   282 From policy to practice in Swedish health care ...................................................... 255
UK   256
   057 Sheffield Public Data Web ...................................................................................... 256
   066 Standing Together Abuse Tracking System ............................................................ 257
   078 Electronic Service Delivery Solution (ESD) ........................................................... 258
   129 The Employment Service ........................................................................................ 259
   141 CitizenLink .............................................................................................................. 260
   163 NHS Direct .............................................................................................................. 261
   172 UK Online Erdit Pilot; Health Services .................................................................. 262
   213 London Borough of Enfield .................................................................................... 263
   214 Land Registry Direct ............................................................................................... 264
   215 Have Your Say ........................................................................................................ 265
   221 Young Scot .............................................................................................................. 266
   225 Internet filing services ............................................................................................. 267
   254 Wired West Lothian ................................................................................................ 268
   256 Companies House Direct/Internet Filing Service.................................................... 269
   260 ukonline.gov.uk ....................................................................................................... 270
   262 Health Promotion Access Catalogue (HPAC) ........................................................ 271
   276 East of England Observatory Data Module............................................................. 272




                                                                                                                                   7
AUSTRIA
013 EGOVERNMENT PORTAL “LAND SALZBURG“
1   Name and topic of the service :
    eGovernment portal “Land Salzburg”

    Since September 2001 Land Salzburg has opened an extensive eGovernment portal site as a
    service to citizens and enterprises. The main objectives in the implementation of the project
    were the following:

       comprehensive illustration of the process of filing applications via the internet
        (“E-applications”)
       attachments in the form of electronic files
       maximum security for citizens and businesses
       simple and transparent handling

    Currently e-applications may be entered in the fields of “business and trade”, “agriculture and
    forestry”, and “traffic and transportation”.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ X] regional
    [ ] national

3   Web address of service
    http://www.salzburg.gv.at

4   Contact details of proposer

    Name:           Hans Christof Zeller-Lukashort
    Organisation:   Land Salzburg
    In charge of:   Staff office for central operations
    e-Mail:         christof.zeller@salzburg.gv.at
    Address:        Chiemseehof
                    AT-5010 Salzburg
                    AUSTRIA
5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)




                                                                                                      8
015 BARS
1   Name and topic of the service :
    „BARS‟ – Benchmarking And Reporting Service
    Web-based application service for quality assurance in treatment of diabetes mellitus.
    - Online data collection:
       - A standardised, anonymized data set (modified version of BIS – Basic Information Sheet,
         defined by WHO) is to be collected once a year per diabetic patient.
    - Online data import:
       - Users can upload data from data sources such as their own
    - Online data evaluation:
       - For the purpose of benchmarking charts and reports are generated on demand
       - Definition and execution of users-defined queries

    Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ X] regional
    [ X] national

3   Web address of service
    http://www.healthgate.at

4   Contact details of proposer
    Name:         Dr. Robert Gfrerer
    Organisation: Joanneum Research Forschungsgesellschaft mbH
    Function:     Project Manager
    e-Mail :      robert.gfrerer@joanneum.at
    Address:     Krenngasse 37/ II, A-8010 Graz

5   Date of the first implementation of the service
    December 2001 test parts finished and now in full operation.

6   Industrial Partner (s)




                                                                                                   9
104 STEUERNONLINE
1   Name and topic of the service :
    a) “SteuernOnline”, Taxpayment online.
    b) Integration of www.bezahlen.at (ebpp-solution) in commune–software packages: IKS-
       windows

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [X] regional
    [X] national

3   Web address of service
    www.bezahlen.at

4   Contact details of proposer
    Name:         Jürgen Sachs; Oliver Drucks
    Organisation: BAWAG P.S.K. Gruppe
    Function:     e-Support, Customer Relationship Management CRM)
    e-Mail:       juergen.sachs@psk.at oliver.drucks@psk.at
    Address:      Fleischmarkt 1/6
                  AT-1010 Vienna
                  AUSTRIA

5   Date of the first implementation of the service
    9th June 2000

6   Industrial Partner (s)




                                                                                           10
105 PLATFORM FOR JOBSEEKERS, EMPLOYERS, PUBLIC EMPLOYMENT SERVICE AUSTRIA
1   Name and topic of the service
    The interactive service platform for jobseekers and employers, Public Employment Service
    Austria (AMS)

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.ams.or.at , www.jobroom.at (core element of the AMS-Website that offers as an
    interactive tool the support of labour matching - vacancies and jobseeker profiles),
    www.bewerbungscoach.at (interactive support instrument for online coaching for the writing
    of curriculum vitae and job application),
    www.ams-itjobs.at (online tool for it-specialists,
    www.beruf4you.at (career information programmes online),
     www.ams.or.at/frauen (special interest-sites for women).
    www.thema-alter.at (infopage on employment of older people and corresponding AMS
    services and grants)

4   Contact details of proposer
    Name:         Dr. Gudrun Pallierer
    Organisation: Public Service Employment Austria (AMS) -
                  department for Public Relations and Marketing
    Function:     head of department for PR and Marketing
    e-Mail:       gudrun.pallierer@001.ams.or.at
    Address:      Treustraße 35-43, AT - 1203 Vienna,
                  AUSTRIA

5   Date of the first implementation of the service
    September 2000

6   Industrial Partner (s)
    Siemens, AMS-BG, T-Systems




                                                                                                 11
106 ELAK ELECTRONIC FILING
1   Name and topic of the service :
    ELAK - Electronic filing System
    A document management system combined with a workflow system, workgroup computing
    and an archive.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [ X] national

3   Web address of service
    http://www.bmaa.gv.at

4   Contact details of proposer
    Name:          Gerhard Milletich
    Organisation: IT-department in the Austrian ministry for foreign affairs
    Function:     IT-manger
    e-Mail:       gerhard.milletich@bmaa.gv.at
    Address:     Minoritenplatz 9
                 AT-1014 Wien
                 AUSTRIA

5   Date of the first implementation of the service
    1998

6   Industrial Partner (s)
    UNISYS and FABASOFT




                                                                                        12
107 ÖSTERREICHISCHES PATENTAMT
1   Name and topic of the service :
    Österreichisches Patentamt
       - Download of all Applications forms and information sheets (pdf-Format)
       - Online Information-Access to Registers for trademarks, patents, utility models,
           additional certificates and designs (payable)
       - Online Information about bibliographic data, annual and renewal fees (free)
       - Online Search for the State of the Art in Patent Documentation (free, together with
           European Patent Office)

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [X] national

3   Web address of service
    http://www.patent.bmwa.gv.at

4   Contact details of proposer
    Name:          Katharina Fastenbauer
    Organisation: Präsidialabteilung III
    Function:      Deputy Head of EDP-Department
    e-Mail:        katharina.fastenbauer@patent.bmwa.gv.at
    Address:       Kohlmaklt 8-10
                   AT-1014 Wien
                   AUSTRIA
5   Date of the first implementation of the service
    January 1999

6   Industrial Partner (s)
    Siemens




                                                                                               13
108 RINDERNET
1   Name and topic of the service :
    RinderNET
    On-line issue of „cattle passports‟, with different user access levels.
    Most important information on both cattle and holdings are provided.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [X] national
3   Web address of service
    www.rindernet.at

4   Contact details of proposer
    Contact-Name:       Rudolf Moser
    Organisation:       Agrarmarkt Austria (AMA)
    Function:          Execution of the common market organization of the European
                       Union, execution or support activities under the directives of
                       the federal ministry for agriculture, national cattle registration
    e-Mail:            tkz@ama.bmlf.gv.at
    Address:           Dresdnerstraße 70
                       AT- 1200 Wien
                       AUSTRIA

5   Date of the first implementation of the service
    September 2000

6   Industrial Partner (s)




                                                                                            14
111 CENTRAL RESIDENCE REGISTER & PORTAL-SERVICES
1   Name and topic of the service :
    Central Residence Register & Postal-Services
    - Addresses of all individuals in Austria are visible on screen at a glance
    This will ease red tape with regard to pension proceedings, citizenship, driving lisences, and
    passports.
    We see a future where all Austrian citizens will get direct access using a lisenced and certified
    internet-provider.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    General: www.bmi.gv.at
    Central Residence Register: www.zmr.bmi.gv.at

4   Contact details of proposer
    Name:          Dr. Oswald Kessler
    Organisation: Ministry of Interior (MoI)
    Function:      CIO
    e-Mail:        Oswald.Kessler@bmi.gv.at
    Address:       Berggasse 43
                   AT-1090 Vienna,
                   AUSTRIA

5   Date of the first implementation of the service
    May 2001 (Full implementation early 2002)

6   Industrial Partner (s)
    IBM




                                                                                                    15
112 ELEKTRONISCHER RECHTSVERKEHR & ELECTRONIC LEGAL COMMUNICATION
 1 Name and topic of the service
     Elektronischer Rechtsverkehr (ERV)
     Electronic Legal Communication (ELC)
     Transmission of legal documents to an from courts within Austria. Users of the service are
     mainly lawyers, notaries, bank and insurance institutes, churches, trade companies, social
     insurances, police authorities, municipalities. The usage of the service is open to anybody in
     Austria.

 2   Responsible government level (Mark [X] whichever applies)
     [] local
     [ ] regional
     [X] national

 3   Web address of service - For consultation and follow up
     http://www.datakom.at/erv

 4   Contact details of proposer
     Name:         Dr. Martin SCHNEIDER
     Organisation: Ministry of Justice
     Function:     Head of Unit – Organisation Department
     e-Mail:       martin.schneider@bmj.gv.at
     Address:       Museumstraße 7,
                    AT - 1070 Wien
                    AUSTRIA

     Contact details of provider
     Name:         Peter KRIZ
     Organisation: Datakom Austria GmbH
     Function:     Product Manager
     e-Mail:       peter.kriz@datakom.at
     Address:      Wiedner Hauptstrasse 73
                   AT-1040 Wien
                   AUSTRIA

 5   Date of the first implementation of the service
     Operational from January 1990 for Lawyers. Since 1994 for other institutions.

 6   Industrial Partner (s)




                                                                                                      16
113 COURT EDICTS
1   Name and topic of the service :
    Court Edicts – legally binding electronic publication of insolvencies and auctions of land over
    the internet.
2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [ X] national

3   Web address of service
    www.edikte.justiz.gv.at (for the public)
    ww.sv.justiz.gv.at (for assigned experts only)

4   Contact details of proposer
    Name:          Dr. Martin Schneider
    Organisation: Austrian Federal Ministry of Justice
    Function:     Head of Unit – Organisation Department
    e-Mail:       martin.schneider@bmj.gv.at
    Address:      Museumstraße 7,
                  AT-1070 Vienna
                  AUSTRIA
    Supporting Partner:
    Name:         Dipl.-Ing. Johann Kickinger
    Organisation: IBM Austria
    Function:     IT-Architect and Project Manager
    e-Mail:       johann_kickinger@at.ibm.com
    Address:      Obere Donaustr. 95
                  AT-1020 Vienna
                  AUSTRIA

5   Date of the first implementation of the service
    January 2000

6   Industrial Partner (s)
    IBM and the Austrian Federal Computing Centre




                                                                                                  17
114 CYBERDOC
1   Name and topic of the service :
    cyberDOC - The Electronic Documents Archive of the Austrian Body of Notaries


2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service
    www.cyberdoc.at

4   Contact details of proposer
    Name:         Dr. Christian Sonnweber
    Organisation: Austrian Chamber of Civil Law Notaries
    Function:     Managing Director
    e-Mail:       kammer@notar.or.at
    Address:      Landesgerichtsstr. 20, A-1010 Vienna


5   Date of the first implementation of the service
    August 2001

6   Industrial Partner (s)




                                                                                   18
115 PLATFORM FOR COMPANY-SETTLEMENT-MANAGEMENT AND E-GOVERNMENT-PROCEDURES
1   Name and topic of the service
    PMS – Platform for Company-Settlement-Management and e-Government-Procedures

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.cpc.at   Prototype: www.vms.at

4   Contact details of proposer
    Name:             Dr. Herbert Zlöbl
    Organisation:     CPC Austria
    Function:         Information Centre for Cleaner Production
    e-Mail:           office@cpc.at
    Address:         Messendorfgrund 30,
                     AT - 8042 Graz,
                     AUSTRIA


5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)
    CPC Austria




                                                                                   19
119 MATHE-TRAINER
1   Name and topic of the service :
    Mathe-trainer -
    Speedy on-line response 24hr /7 days

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [ X] national

3   Web address of service
    http://www.mathe-trainer.com

4   Contact details of proposer
    Name:         Dr. Gerhard Hauke
    Organisation: Chocolate MulimediaProduction GmbH
    Function:     General Manager
    e-Mail:       ghauke@chocolate.at
    Address:     Rauhensteingasse 7/18
                 AT-1010 Wien
                 AUSTRIA

5   Date of the first implementation of the service
    April 2001

6   Industrial Partner (s)




                                                                20
130 SALZBURG HOUSING INFORMATION SYSTEM
1   Name and topic of the service
    Salzburg housing information system –
    Housing consultation on behalf of the province of Salzburg for citizens and economy.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.salzburg.gv.at/sir/dienstleistungen/wohnen/start_wo.htm

4   Contact details of proposer
    Name:          Reinhard Uray
    Organisation: Salzburger Institut für Raumordnung und Wohnen (SIR)
    Function:     Data processing organizer and housing consultant
    e-Mail:       reinhard.uray@salzburg.gv.at
    Address:      Alpenstrasse 47
                  AT-5020 Salzburg
                  AUSTRIA

5   Date of the first implementation of the service
    1997

6   Industrial Partner (s)




                                                                                           21
160 E-RECHT
1   Name and topic of service
    "e-Recht" – Elektronische Gesetzeswerdung
    Interaktive Web-Dienste im Dienste einer Schellen und transparenten Legislatur

2   Responsible government level
    Bundeskanzleramt (BKA) der Republik Österreich

3   Web address of service
    Derzeit Pilotbetrieb (Zugriff im Behörden-Intranet "CNA")
    Bei Bedarf kann - nach Rücksprache mit dem Bundeskanzleramt – eine Web-Adresse für ein
    Demo-System bekanntgegeben werden für Lösungs-Demonstrationen.
    Für Rückfragen steht Herr Ing. Roland Ledinger (roland.ledinger@bka.gv.at),
    Bundeskanzleramt.

4   Contact details of proposer
    Name:         MR Dr. Otto Hellwig
    Organisation: Bundeskanzleramt – Republik Österreich
    Function:     Leitung der Abteilung I/6 des BKA
                  Informationstechnik-Angelegenheiten (IT)
    e-Mail:       otto.hellwig@bka.gv.at
    Address:      Ballhausplatz 2
                  A-1014 Wien
                  AUSTRIA

5   Date of the first implementation of the service
    Early 2002

6   Industrial Partner (s)
    FABASOFT




                                                                                             22
167 UNIVIS
1   Name and topic of the service
    Univis: Web-based process documentation with ADONIS®for the University of Vienna.
    Within the project “Univis” all relevant business processes, organisational structures and
    ressources have been documented with the business process management software ADONIS®.
    The business process documentation takes into consideration both internal (administrative) and
    external (e.g. student registration) processes.
    Via the Documentation component of ADONIS® the whole documentation was exported
    automatically into HTML-format, providing an electronical organisational handbook.
    For the end-user it is now accessible as an on-line platform for consultation concerning the
    complete administrative regulation within the University of Vienna.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service – For consultation and follow up
    www.univie.ac.at

4   Contact details of proposer
    Name:         Mag. Robert Strobl
    Organisation: BOC Unternehmensberatung GmbH
    Function:     Manager
    e-Mail:       r.strobl@boc-eu.com
    Address:      Baeckerstrasse 5
                  AT-1010
                  Vienna
                  AUSTRIA

5   Date of the first implementation of the service
    Summer 2001

6   Industrial Partner (s)




                                                                                                23
171 CITY OF VIENNA, WIENER STADT- UND LANDESBIBLIOTHEK
1   Name and topic of the service :
    Magistrat der Stadt Wien / City of Vienna, Wiener Stadt- und Landesbibliothek City of
    Vienna Library.
    Complete electronic catalogue of the Collection of printed books, with reservation by e-mail
    directly out of the catalogue.
    A user identification is not implemented because of the character of the library, which doesn't
    lend its collection items to the public, but makes them available in the reading-rooms.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.stadtbibliothek.wien.at
    (go to "Online-Kataloge")

4   Contact details of proposer
    Name:         Dr. Gerhard Renner
    Organisation: City of Vienna Library
    e-Mail:       ren@m09.magwien.gv.at

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)
    Dabis




                                                                                                      24
176 CCRM & IT
1   Name and topic of the service
    CCRM – Central Citizen Request Management.
    IT-Interactivity between citizens and the public administration related to not evaluated
    complaints and requests.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service
    http://www.wien.gv.at/ma55/b-bue.htm

4   Contact details of proposer
    Name:            Mr. Wustinger Josef
    Organisation:    MD KS
    Function:        project manager
    e-mail:          wus@mks.magwien.gv.at

    Name:             Mr. Wohlmannstetter Rolf
    Organisation:     MA 55
    Function:         deputy project manager
    e-mail:            woh@bue.magwien.gv.at

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)




                                                                                               25
181 HELP
1   Name and topic of the service
    HELP- Is a national platform on the internet for all Austrian authorities (one stop concept) to
    support official proceedings. HELP constitutes the link between a large number of different
    federal, provincial & local authorities through its uniform solutions – orientated approach.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.help.gv.at

4   Contact details of proposer
    Name:         Dr. Elisabeth Dearing
    Organisation: Federal Ministry for Public Service and Sports -
                  department for administrative development
    Function:     director
    e-Mail:       elisabeth.dearing@bmols.gv.at
    Address:      Wollzeile 1 - 3
                  IT - 1010 Vienna
                  AUSTRIA

    Name:          Mag. Sylvia Archmann
    Organisation: Federal Ministry for Public Service and Sports -
                 department for administrative development
    Function:     deputy director
    e-Mail:       sylvia.archmann@bmols.gv.at
    Address:     Wollzeile 1 - 3,
                  IT - 1010 Wien
                 AUSTRIA

5   Date of the first implementation of the service
    December 1997, Digital signature to be implemented during 2002.

6   Industrial Partner (s)




                                                                                                      26
183 E-QUEST
1   Name and topic of the service
    Name: e-Quest, the Electronic Questionnaire Management System.
    Topic: Collection of statistical raw data from enterprises.

2   Responsible government level
    [ ] local
    [ ] regional
    [X] national

3   Web address of service
    Because of the complex requirements in the field of business statistics e-Quest is not a pure
    web service but a client server software with integrated internet services covering the
    following functions:
          encrypted transmission of data via e-mail and FTP
          communication with Statistics Austria via e-mail
          getting additional information about surveys from the web

    e-Quest is deployed to enterprises free of charge.
    Information about e-Quest can be found at www.statistik.at/equest/equest.htm

4   Contact details of proposer
    Name:         Wolfgang Koller; Guenther Zettl
    Organisation: Statistics Austria
    Function:     Project managers
    e-Mail:       wolfgang.koller@statistik.gv.at
                 guenther.zettl@statistik.gv.at
    Address:     Hintere Zollamtsstr. 2b,
                 AT-1033 Vienna
                 AUSTRIA

5   Date of the first implementation of the service
    First version operational since April 2001

6   Industrial Partner (s)




                                                                                               27
184 SCHULBUCHAKTION ONLINE
1   Name and topic of the service
    Schulbuchaktion Online -
    Intra/Extranet based ordering system for all Austrian school books.

    Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [ x] national

3   Web address of service
    www.schulbuchaktion.at

4   Contact details of proposer
    Name:         Ministerialrat Dr. Rudolf Apflauer
    Organisation: Federal Ministry of Education, Science and Culture
    Function:     Head of Department IT-coordination (III/2)
    e-Mail:       rudolf.apflauer@bmbwk.gv.at

5   Date of the first implementation of the service
    Fully functioning since September 2001

6   Industrial Partner (s)
    BRZG




                                                                          28
020 ONLINE SERVICES FOR ENTREPRENEURS
1   Name and topic of the service :
    Online Services For Entrepreneurs which:
     Allows you to operate independenty from office hours
     There is no need to physically make your way to an authority
     Speeds up administrative processes significantly
     Electronic files and e-mail saves costs and office supplies

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.wien.gv.at/wgrweb

4   Contact details of proposer
    Name:         Dr. Erich Hechtner
    Organisation: Vienna City Administration, Municipal Department 63
    Position:     Head of Department
    e-Mail:       hec@m63.magwien.gv.at

    Address:     Wipplingerstraße 8
                 AT - 1011 Vienna
                 AUSTRIA

5   Date of the first implementation of the service
    August 2001

6   Industrial Partner (s)




                                                                        29
021 LAND ACQUISITION BY FOREIGN CITIZENS
1   Name and topic of the service
    Applications under the Vienna Law on Land Acquisition by Foreign Citizens:
    Online submission, processing and processing status query.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.magwien.gv.at/fremde/auslgrd.htm

4   Contact details of proposer
    Name:         Mag. Oliver Birbaumer
    Organisation: Vienna City Administration,
                  Municipal Dept. 20 - Immigration Office
    Position:     Deputy Head of Department
    e-Mail:       bio@m20.magwien.gv.at
    Address:     Fickeysstraße 1
                 AT - 1110 Vienna
                 AUSTRIA

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)
    UNISYS




                                                                                 30
219 PROJECTNAME: BIS
1   Name and topic of the service
    Projectname: BIS
    Information, evaluation and enrollment for studies at polytechnics in Austria.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    http://www.fhr.ac.at

4   Contact details of proposer
    Name:         Herwig Patscheider; Mario Tertschnig
    Organisation: FHR - BMBWK
    Function:     Analysis and Statistical; Developer
    e-Mail:       herwig.patscheider@fhr.ac.at
    Address:     Liechtensteinstrasse 22
                 AT - 1090 Wien
                 AUSTRIA

5   Date of the first implementation of the service
    2000

6   Industrial Partner (s)
    FHR – BMBWK




                                                                                     31
022 MEHRERE E-GOVERNMENT-ANWENDUNGEN
1   Name and topic of the service
    Mehrere e-government-Anwendungen für Studierende an der Johannes Kepler Universität
    Linz:
    AZS: Antrag auf Zulassung zum Studium
    OMA: Online-Meldung und Abmeldung von Studien.ILAS
    KeplerCard: Multifunktionaler Studentenausweis auf Chipkartenbasis, der auch die QUICK-
    Geldbörse der Österreichischen Bank enthält und daher als universelle Geldkarte nutzbar ist.
    ILAS: Wenn ein Studierenden ein Studium gemeldet hat, kann er sich zu Lehrveranstaltungen
    anmelden.
    AUWEA: Anerkennung beim Umstieg auf Wirtschaftswissenschaften – Elektronisches
    Anerkennungsverfahren.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [ ] national

3   Web address of service – For consultation and follow up
    www.jku.at

4   Contact details of proposer
    Name:            a.Univ.Prof. DDr. Johann Höller
    Organisation:    Institut für Datenverarbeitung
    Function:        Stv. Vorsitzender des Senats; Vors. der Studienkommission
                     Wirtschaftswissenschaften
    e-Mail:          hoeller@idv.edu
    Address:         Altenbergerstraße 69,
                     AT- 4040 Linz,
                     AUSTRIA

    Name:           Dr. Josef Schmied
    Organisation:   Zentrale Verwaltung
    Function:       Stv. Universitätsdirektor
    e-Mail:         josef.schmied@jku.at
    Address:        Altenbergerstraße 69,
                    AT - 4040 Linz
                    AUSTRIA

5   Date of the first implementation of the service
    AZS – August 2001, OMA- August 2001, AUWEA – October 200,
    Keplercard – Mid 2002

6   Industrial Partner (s)




                                                                                              32
257 VIA.STEIERMARK.AT
1   Name and topic of the service
    via.steiermark.at
    It is a process oriented and self-learning Internet-Portal with an emphasis on the whole Styrian
    Traffic and Infrastructure Program.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional Federal State Of Styria, Austria
    [ ] national

3   Web address of service - For consultation and follow up
    Official: http://via.steiermark.at (not online yet)
    Test-Environment: http://jerry.webconomy.com/viaportal

4   Contact details of proposer
    Name:          Hofrat DI Reiner Haubenhofer
    Organisation: Steiermärkische Landesregierung, Fachabteilung 2b
    Function:      Referatsleiter
    e-Mail:        reiner.haubenhofer@stmk.gv.at
    Address:       Landhausgasse 7
                   AT - 8010 Graz
                   AUSTRIA

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)




                                                                                                  33
269 EASYKLICK
1   Name and topic of the service
    Easyklick –
    e-Procurement service related to the Austrian educational system of different municipalities
    and regions and state.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    www.easyklick.com

4   Contact details of proposer
    Name:         Christian Forthuber
    Organisation: Easyklick Internet Handels GmbH
    Function:     CEO and founder
    e-Mail:       cforthuber@btinternet.com
    Address:      Hollenburg 96,
                  AT - 3506 Krems/Donau
                  AUSTRIA

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)
    Easyklick Internet Handels GmbH




                                                                                              34
063 VERWALTUNGSGATEWAY DER STADT SALZBURG
1   Name and topic of the service
    Administration-Gateway of the City of Salzburg.
    City Web-Portal which provides transactive services for citizens and companies in topics of:
     Finance (taxes)
     Authority procedures (fully automated by workflow-system)
     Graphical building informations (GIS)

2   Responsible government level
    Local government, municipal administration with some agents of national authority.

3   Web address of service
    http://www.stadt-salzburg.at/egovernment

4   Contact details of proposer
    Name:         Dipl. Ing. Dr. Berthold Rauchenschwandtner
    Organisation: Magistrat Salzburg
    Function:     Head of IT-Department
    e-Mail:       Berthold.rauchenschwandtner@stadt-salzburg.at
    Address:      Hubert Sattler Gasse 5-7
                  AT-5020 Salzburg
                  AUSTRIA

5   Date of the first implementation of the service
    January 2000

6   Industrial Partner (s)
    UNISYS and FABASOFT




                                                                                                   35
BELGIUM
041 BUSINESS SERVICE CENTER (BSC) ON THE INTERNET
1   Name and topic of the service :
    Business Service Center (BSC) on the internet. Assists in filling the need for quick but
    effective measures towards a positive investment climate.
     A 24/24hr interactive service
     One stop information, brought in an intergrated, company-oriented manner
     Basic company profile is saved and re-used

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x ] regional
    [ ] national

3   Web address of service:
    http://www.ondernemen.vlaanderen.be

4   Contact details of proposer:
    Name:         Bert De Bondt
    Organisation: Ministerie van de Vlaamse Gemeenschap
    Function:     Project leader
    e-Mail:       bert.debondt@lin.vlaanderen.be
    Address:      Koning Albert II-laan 20,
                  bus 2
                  BE - 1000
                  BELGIUM

5   Date of the first implementation of the service
    May 1999

6   Industrial Partner (s)
    Accenture




                                                                                          36
047 KMOLOKET
1   Name and topic of the service
    KMOLOKET: an SME-counter on the internet.
     Personalized information provision by administration
     Administrative procedures are handled on-line
     There is a two way on-line interaction
     Full transactions including payments

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.kmoloket.be

4   Contact details of proposer
    Name:         Eline Verdyck
    Organisation: VIZO (Flemish Institute for Independent Entrepreneurship)
    Function:     Project Manager KMOLOKET
    e-Mail:       eline.verdyck@vizo.be
    Address:      Kanselarijstraat 19
                  BE – 1000
                  BELGIUM

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)
    Bureau van Dijk and Inno.com




                                                                              37
048 RECHERCHE D’ITINERAIRE
1   Nom et domaine de compétence du service
    Recherche d‟itinéraire –
    Se déplacer à Bruxelles en utilisant les transports public.

2   Niveau d'administration responsable (marquer d'un [X] la mention utile)
    [ ] local
    [X] régional
    [ ] national

3   Adresse Internet du service - pour consultation et suivi
    http://www.stib.irisnet.be/FR/21200F.htm
    ou http://services.irisnet.be, option Transport, option Recherche d‟itinéraires on-line

4   Coordonnées du proposant
    Nom:          Céline Vanderborght
    Organisation: Centre d‟Informatique pour la Région Bruxelloise (CIRB)
    Fonction:     responsable E-Government
                  cvanderborght@cirb.irisnet.be
    Adresse:      20 av. des Arts,
                  BE -1000 Bruxelles
                  BELGIUM

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                              38
049 DÉLIVRANCE DE FORMULAIRES ET DE CERTIFICATS PERSONNALISÉS
1   Nom et domaine de compétence du service
    Délivrance de formulaires et de certificats personnalisés via le guichet électronique pour les
    citoyens de la Commune de Woluwé-Saint-Pierre en Région Bruxelloise.

2   Niveau d'administration responsable (marquer d'un [X] la mention utile)
    [X] local
    [X] régional
    [ ] national

3   Adresse internet du service - pour consultation et suivi
    Porte d‟entrée : http://www.woluwe1150.irisnet.be
    Service : http://services.irisnet.be

4   Coordonnées du proposant
    Nom:            Céline Vanderborght
    Organisation: Centre d‟Informatique pour la Région Bruxelloise (CIRB)
    Fonction:      Responsable E-Government
    e-mail Adress: cvanderborght@cirb.irisnet.be
    Adresse:       20 av. des Arts,
                   BE - 1000
                   BELGIUM

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                     39
058 ONLINE DOCUMENTS
1   Name and topic of the service :
    Practice in M.
    A two way on-line interaction between citizens and utilities supplies.
     Certificates of residence, registry, death, marriage and birth
     Two way on-line interaction
     Speedy on-line responses
     Full transactions including payments

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service
    http://www.marche.be http://cst.marche.be

4   Contact details of proposer
    Name:         AnaAguirre
    Organisation: Ville de Marche-en-Famenne
    Function:     Responsaible du Centre de Support Télématique (CST)
    e-Mail :      ana.aguirre@marche.be
    Address:      22, boulevard du Midi,
                  Marche-en-Famenne
                  BE - 6900
                  BELGIUM

5   Date of the first implementation of the service
    November 2000

6   Industrial Partner (s)




                                                                             40
100 FEDICT
1   Name and topic of the service
    Universal Messaging Engine Interface
    A universal secured instrument for simplifying administrative procedures and more effective
    and efficient service-delivery to the citizens and the enterprises.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national (Federal)

3   Web address of service - For consultation and follow up
    Http://www.fedict.be

4   Contact details of proposer
    Organisation: Fedict
    Address:        Chaussée Saint-Pierre, 373,
                    BE-1040
                    BELGIUM
    Responsible:
    Name:           Frank Robben
    Function:      President of the Board (General Manager)
    e-Mail:        frank.robben@fedict.be
    Contactperson:
    Name:          Ben Smeets
    e-Mail:        ben.smeets@fedict.be
    Phone : 02/73.93.606       Fax : 02/73.93.600

5   Date of the first implementation of the service
    July 2001

6   Industrial Partner (s)
    Fedict




                                                                                                  41
117 INTERVAT
1   Name and topic of the service
    INTERVAT - Déclarations à la T.V.A. par Internet
               - VAT declaration using Internet

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    Http://minfin.fgov.be

4   Contact details of proposer
    Name:          Louis Collet
    Organisation: Ministère des Finances - Secrétariat général
    Function:      auditeur général
    e-Mail:       louis.collet@minfin.fed.be
    Address:     Boulevard du Jardin botanique 50,
                  boîte 45
                  BE - 1010
                  BELGIUM

5   Date of the first implementation of the service


6   Industrial Partner (s)




                                                                 42
121 SOCIAL SECURITY
1   Name and topic of the service:
    The first official Belgian website about social security since 1997. One of the official websites
    of the Ministry of Social Affairs, Public Health and the Environment - the future Federal
    Public Service for Social Security.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://socialsecurity.fgov.be
    http://minsoc.fgov.be

4   Contact details of proposer
    Name:         Didier Coeurnelle
    Organisation: Belgian federal Ministry of Social Affairs, Public Health and the Environment
    Function:     webmaster & information official
    E-mail:        didier.coeurnelle@minsoc.fed.be
    Address:      rue de la Vierge noire 3c,
                  BE - 1000
                  BELGIUM
    Phone         32.2.509.82.19.

5   Date of the first implementation of the service
    1999
6   Industrial Partner (s)
    ISP (Private provider)




                                                                                                   43
128 FEDERAL OFFICE FOR SCIENTIFIC, TECHNICAL AND CULTURAL AFFAIRS OF BELGIUM
1   Name and topic of the service
    Federal Office for Scientific, Technical and Cultural Affairs of Belgium.
     On-line forms
     24/24 hr availability
     On-line registration for conferences, ordering of publications
     On-line call for research proposals
     On-line job offers
     On-line tax forms

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.belspo.be/

4   Contact details of proposer
    Name:          Ms. Catherine Weill
    Organisation: Federal Office for Scientific, Technical and Cultural Affairs of
                   Belgium
    Function:      E-information Manager
    E-Mail:        weil@belspo.be
    Address:       OSTC, Rue de la Science 8
                   BE -1000
                   BELGIUM


5   Date of the first implementation of the service
    Intranet operational from 1998

6   Industrial Partner (s)




                                                                                     44
169 MULTIMEDIA KIOSKS
1   Name and topic of the service
    Multimedia Kiosks for Public Use (city of Antwerp) Offers:
     Ticket reservations
     User identification security and privacy
     Sharing of data
     24/24 hr availability
     Easy to use

    Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service – For consultation and follow up
    www.antwerpen.be
    www.verhaert.com
    www.telepolis.be

4   Contact details of proposer
    Name:                Paul Van der Cruyssen
    Organisation:        Telepolis Antwerpen
    Function:            Unit Manager
    e-Mail:              Paul.vandercruyssen@telepolis.antwerpen.be
    Address:             Telepolis Antwerpen
                        Generaal Armstrongweg 1
                        BE - 2020 Antwerpen
                        BELGIUM

5   Date of the first implementation of the service
    1997

6   Industrial Partner (s)
    Verhaert nv (www.verhaert.be)




                                                                      45
235 INTELOGUE
1   Name and topic of the service
    Intelogue –
    A cost-effective user-friendly information system, co-ordinating public sector information on
    all levels.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [X] national

3   Web address of service - For consultation and follow up
    Intelogue website: www.intelogue.com

4   Contact details of proposer
    Name:          Luc Silon
    Organisation: Ministry of the Flemish Community, Department of Welfare,
                   Health & Culture
    Function:      Information Manager
    e-Mail:       luc.silon@wvc.vlaanderen.be
    Address:       Markiesstraat 1,
                   BE - 1000
                   BELGIUM

5   Date of the first implementation of the service

6   Industrial Partner (s)
    GoProG




                                                                                               46
238 PUBLILINK
1   Name and topic of the service
    Publilink (0) –
    Easy transfer to other authorities or to other sectors in the European community.
    Interactive Television (1) –
    Generic solution combining the strengths of a telecom operator & of a television broadcaster.
    Federal Public Key Infrastructure (2) –
    Could be the basis of a European standard “ User identification, security and privacy”.

2   Responsible government level (Mark [X] whichever applies)
    [X] local Publilink
    [X ] regional Interractive Television
    [X] national Federal PKI (Sponsor : Luc Van den Bossche)

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:          Daniel Wanet
    Organisation: Belgacom + Dexia (0)
                   Belgacom + Vlaamse Radio en Televisie (1)
                   Belgacom (2)
    Function:     Account Manager
    e-Mail:       daniel.wanet@belgacom.be
    Address:      Boulevard du Roi Albert II, 27
                  BE - 1030
                  BELGIUM

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Belgacom and Dexia




                                                                                                    47
240 DIMONA
1   Name and topic of the service
    Dimona –
    Déclaration à l'emploi et consultation du fichier du personnel par l'employeur.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national (Federal)


3   Web address of service - For consultation and follow up
    www.securitesociale.be
    www.sociale-zekerheid.be
    www.socialsecurity.be
    www.socialezicherheit.be

4   Contact details of proposer
    Organisation:          ONSS
    Address:               Boulevard de Waterloo 76
                          BE - 1000
                          BELGIUM
    Responsible:
    Name:                 Koen Snyders
    Function:             Administrateur général adjoint
    e-Mail:               koen.snyders@rsz.fgov.be

    Contactperson:
    Name:                Stefan Vanhoof
    e-Mail:              stefan.vanhoof@fedict.be
    Phone : 02/73.93.613                Fax : 02/73.93.650

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                      48
056 ELOKET
1   Name and topic of the service :
    Eloket  , an integrated electronic office for local government.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up:
    the Eloket service offering is imbedded in the municipal websites of the cities/municipalities
    of:
    - Gent                     - Koksijde
    - Brugge                   - Zele
    - Blankenberge             - Hoeilaart
    - Deinze                   - Aalst
    - St-Niklaas               - De Haan
    - Kruibeke                 - De Panne
    - Roeselare                - Wielsbeke
                               - Zomergem

4   Contact details of proposer

    this is a collective submission from the 14 above mentioned cities and municipalities..

    Name:             Guy de Pauw
    Organisation:     Cevi vzw
    Function:        secretary general
    e-Mail:          gdp@cevi.be

    Address:         p/a CEVI NV ,
                     Bisdomplein 3,
                     BE - 9000 Gent,
                     BELGIUM

5   Date of the first implementation of the service
    May 2000

6   Industrial Partner (s)
    Cevi NV




                                                                                                  49
071 ADMINISTRATION COMMUNALE DE MORLANWELZ
1   Name and topic of the service
    Administration Communale de Morlanwelz – l‟utilisateur peut recevoir à domicile les
    documents demandés, il ne doit plus se déplacer. Le service est en ligne 24/24 hrs.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.morlanwelz.be

4   Contact details of proposer
    Name:          Jean-Pierre Ferrari
    Organisation: Commune de Morlanwelz
    Function:      Responsable I.T.
    e-Mail:       jpf@morlanwelz.be
    Address:       Rue Raoul Warocqué, 2
                   BE - 7140 MORLANWELZ
                   BELGIUM

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                          50
072 MUNICIPAL INTRANET AND EXTRANET SERVICE CENTER OF SENEFFE.
1   Name and topic of the service :
    Municipal Intranet and Extranet Service Center of Seneffe. A Global interactive Intranet,
    combining an administrative paperless workflow with approval procedures and digital on-line
    services through the Web for the citizens & enterprises.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.seneffe.be
    http://www.seneffe.be/siteseneffe/conscom.nsf/.PageW?ReadForm&Key=Teleservice

4   Contact details of proposer
    Name:         Arnaud Schergen
    Organisation: Régie communale autonome Seneffe l'interactive- City of Seneffe
    Function:     Project Manager
    e-Mail:       a.schergen@seneffe.be
    Address:      17/1 rue des Candiens
                  BE - 7180 Seneffe
                  BELGIUM

5   Date of the first implementation of the service
    Full system implemented in September 2000

6   Industrial Partner (s)
    IBM, Quark, Comase




                                                                                              51
086 / 227 EURACTIV.COM, POLICY PORTAL ON EU AFFAIRS
1   Name and topic of the service
    EurActiv.com, policy portal on EU Affairs.
    Provides transparency and efficiency in EU affairs. The EurActiv portal offers time saving,
    added-value Links files, overviews and news articles on policy developments in the EU for all
    those involved and or affected by EU policies.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ ] national
    [X] European

3   Web address of service - For consultation and follow up
    www.EurActiv.com

4   Contact details of proposer
    Name:              Christophe Leclercq
    Organisation:      EurActiv
    Function:         publisher, managing director
    e-Mail:           christophe.leclercq@euractiv.com
    Address:          Place du Congrès 1,
                      BE - 1000 Brussels
                      BELGIUM

5   Date of the first implementation of the service
    Beginning 2000

6   Industrial Partner (s)
    EurActiv




                                                                                                    52
CZECH REPUBLIC

142 THE GOLDEN CREST CONTEST
1   Name and topic of the service
    The aim of this competition is to encourage the use of the Internet for provision of information
    by the local government bodies and departments and online presentation of Czech towns and
    municipalities in support of their further development.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [x ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.zlatyerb.obce.cz/english.asp
    www.jihlava.cz
    www.mumost.cz

4   Contact details of proposer
    Name:         Tomáš Renčín
    Organisation: The Union of Towns and Communities of the Czech Republic
    Function:     Chairman of Committee for Municipal Information Systems
    e-Mail:       tomas@rencin.cz

    Address:       Tomáš Renčín,
                   Triada spol. s r.o., U Svobodárny 12,
                   CZ - 190 00 Prague 9,
                   CZECH REPUBLIC

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)
    Triada Ltd.




                                                                                                  53
DENMARK

026 AREA-INFORMATION
1   Name and topic of the service
    Area-information - A system, that in an interactive manner provides potentially all
    landowners (and everybody else with access to the internet) with information about the status
    of their land within categories such as rules, regulations and regional planning.
    In the case of regional planning the system is connected with another system that retrieves and
    publishes all the web-based comments from the citizens in the county concerning the plan -
    both at the same time.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.vestamt.dk
    http://gis.vestamt.dk/forside.htm

4   Contact details of proposer
    Name:            Carsten Groth-Pedersen
    Organisation:    County of West Zealand

    Function:       Webmaster
    e-Mail:         cgp@vestamt.dk
    Address:        Alleen 15,
                    Soroe,
                    DK - 4180
                    DENMARK

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                 54
028 THE DIGITAL NORTH DENMARK
1   Name and topic of the service
    The Digital North Denmark – an integrated 4-year project based upon public-private
    partnership.
    The idea is to involve as many citizens of the region as possible in order to establish a
    networking society. For example: the exchange of information regarding the elderly who
    need special health care.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.thedigitalnorthdenmark.com

4   Contact details of proposer
    Name:            Dorte Maarbjerg Stigaard
    Organisation:    The Digital North Denmark
    Function:        Manager, Head of secretariat
    e-Mail:          dms@nja.dk
    Address:         Niels Bohrs Vej 30,
                     DK-9220 Aalborg Ø
                     DENMARK

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                           55
046 DEMOCRACY ON THE NET
1   Name and topic of the service
     Democracy on the Net including features like:
     On-line debates
     On-line chats
     News search
     Search from the web portal
     Finding links to political and public websites
     Quiz with check tables

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.Nordpol.dk

4   Contact details of proposer
    Name:         Tina Archard Heide
    Organisation: The County of North Jutland
    Function:     Project manager
    e-Mail :      tah@Nja.dk
    Address:      Niels Bohrs Vej 30,
                  DK - 9220 Aalborg Øst,
                  DENMARK

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)




                                                                56
061 OPEN DIGITAL ADMINISTRATION
1   Name and topic of the service
    Open Digital Administration - Direct access for European citizens, companies and networkers.
    The priorities of the ODA-initiative:
     citizens and companies own (personal) secure portal - homepage for handling information and services by
        Internet (could be used for e-commerce too) (supplier: Hugvit GoPro-Landsteinar Group)
     interactive/dynamic forms on demand guiding the citizen (and the front service officer) through an optimal
        flow (supplier: NALAD/KI)
     structured access on demand to all legislation, rules and guidelines (in digital form) for citizens and
        companies by the interactive form (NALAD/KI)
     secure reuse of relevant information about the citizens, properties and companies (from the classic, central
        systems) all needed information on the right step in the flow (from the best practice in the administration,
        Municipality of NAESTVED/NALAD/KI) and new network, both national and international network yet to
        be formed.
     most (except local information) electronic information (regulations, legislation, procedures etc.) in standard
        built on net-world-wide best administrative practice, provided by central information provider (NALAD/KI)
     highest level of automatic integration between data from forms and the most used electronic case-handling
        systems (NALAD/KI, IBM) and a broad extent of already used governmental dataprocessing solutions,
        formerly only in use for experts, internal government users and not - net oriented datatransport
     overall technical architecture building on integration's and Notes-platform for structuring information to be
        directly accessed by Internet (by digital signature) (IBM/PBS)
     digital signatures to secure networks and secure access as vital elements in building trust and confidence
        amongst users (IBM/PBS)
     one basic system which suits the needs of both citizens, companies, employees, employers, “networkers”,
        other authorities and organisations to
     create equality by providing knowledge on demand both for specialists, administrators, citizens and
        companies

2   Responsible government level (Mark [X] whichever applies)
    [ X] local Naestved Municipality (Denmark) and Skurup Municipality (Sweden)
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.oda-com.org

4   Contact details of proposer
    Name:            Hermann Weidemann (Jeannette Viale)
    Organisation:    Naestved Municipality
    Function:        Municipal director (Project officer)
    e-Mail:          weide@naeskom.dk (viale@naeskom.dk)
    Address:         Teatergade 8,
                     DK-4700 Naestved,
                     DENMARK

5   Date of the first implementation of the service
    May 2001

6   Industrial Partner (s)
    IBM, Hugvit and Form.is, PBS




                                                                                                                  57
075 WEB SERVICES FROM A PUBLIC LIBRARY IN DENMARK
1   Name and topic of the service
    Web Services from a Public Library in Denmark

    The service is a website which gives the patrons access to the library database and many other
    services.
    Presenting public information is traditional to Silkeborg Public Library. That means helping
    the citizens who do not own a computer themselves or have access to the Internet. Therefore
    the library has made between 30 and 40 computers available to the citizens.
    In order to provide less skilled citizens with a better knowledge of how to use the Internet and
    how to find public information, Silkeborg Public Library offers courses to students and senior
    citizens, for example.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.silkeborg-bibliotek.dk

4   Contact details of proposer
    Name:         Per Hofman Hansen
    Organisation: Silkeborg Public Library
    Function:     Webmaster, librarian
    E-mail:        hofman@silkeborg.bib.dk
    Address:       Silkeborg Bibliotek,
                   Hostrupsgade 41A,
                   DK - 8600 Silkeborg,
                   DENMARK

5   Date of the first implementation of the service
    Early 2000

6   Industrial Partner (s)




                                                                                                  58
266 BEST ON THE NET
1   Name and topic of the service
    Best on the Net –
    Evaluation of the quality of Danish public sector websites and benchmarking of same sites

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.bedstpaanettet.dk
    English introduction available at:
    http://www.bedstpaanettet.dk/english.asp?page=dept&objno=706

4   Contact details of proposer
    1. Name:           Boris Andersen
    Organisation:      Danish State Information Service (Statens Information)
    Function:         Project manager
    e-Mail:            boa@si.dk

    2. Name:          Nina Frimondt-Møller
    Organisation:     Danish State Information Service (Statens Information)
    Function:         Project manager
    e-Mail:           nfm@si.dk

    Address:          Kigkurren 10,
                      Copenhagen S
                      DK - 2300
                      DENMARK

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                59
096 SUNDHED DANMARK
1   Name and topic of the service
    Sundhed Danmark (translates to Health Denmark) - A Danish Internet portal for easy and
    effective advice and solutions to issues regarding disease, heath and prevention.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.sundhed.dk

4   Contact details of proposer
    Name:            Lars Mortensen
    Organisation:    Danish Pharmacist Association
    Function:        CEO
    e-Mail:          lars.mortensen@sundhed.dk
    Address:         Sundhed Danmark
                     Lautrupsgade 7
                     2100
                     Copenhagen
                     Denmark

5   Date of the first implementation of the service
    May 2001

6   Industrial Partner (s)




                                                                                        60
098 BIBLIOTEK.DK
1   Name and topic of the service
    Public and Research library in Denmark are joined in bibliotek.dk with their books,
    periodicals, cd-roms and other materials - the participating libraries are listed in the Library
    directory. Furthermore there are links to net services developed by one or several of the
    libraries i co-operation

2   Responsible government level
    [ ] local
    [ ] regional
    [X] national

3   Web address of service
    http://www.bibliotek.dk
    (the English version: www.library.dk

4   Contact details of proposer
    Name:          Charlotte C. Pedersen
    Organisation: Danish National Library Authority
    Function:      Library Advisory Officer
    e-Mail:        ccp@bs.dk
    Address:       Nyhavn 31 E,
                   DK-1051 Copenhagen,
                   DENMARK

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                                  61
248 DIGITAL SERVICES FOR THE CITIZENS OF FREDERIKSHAVN
1   Name and topic of the service
    Digital Services for the Citizens of Frederikshavn.
    One can: Follow news, campaign spots, open maillists and political agendas on the website.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.frederikshavn.dk

4   Contact details of proposer
    Name:         Egon Pedersen
    Organisation: Frederikshavn Kommune
    Function:     IcT Strategy Manager
    e-Mail:       ep@frederikshavn.dk
    Address:      Raadhusallé 100,
                  DK - 9900 Frederikshavn
                  DENMARK

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                                 62
259 BEST ON THE NET
1   Name and topic of the service
     Tinglev Council official website - – Allows every citizen in, and outside, the council to
    observe all aspects of “whatever, wherever and whoever”. Documentation, Laws, rules, prices
    and organograms etc are available.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.tinglev.dk

4   Contact details of proposer
    Name:         Alice Dam
    Organisation: Tinglev Council
    Function:     Information Manager
    e-Mail:       adn@tinglev-kommune.dk
    Address:      Att. Alice Dam
                  Tinglev Kommune
                  Tinglev Midt 2
                  DK - 6360 Tinglev
                  DENMARK

5   Date of the first implementation of the service
    September 2000

6   Industrial Partner (s)




                                                                                              63
250 VOJENS COUNCIL OFFICIAL WEBSITE
1   Name and topic of the service
     Vojens Council official website – Allows every citizen in, and outside, the council to observe
    all aspects of “whatever, wherever and whoever”. Documentation, Laws, rules, prices and
    organograms etc are available.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.vojens.dk

4   Contact details of proposer
    Name:         Anne Grethe Axelsen
    Organisation: Vojens Council
    Function:     Informationconsultant
    e-Mail:       bmaga@vojens.dk
    Address:     Vojens Kommune
                 Rådhuscentret 7
                 DK - 6500 Vojens
                 DENMARK

5   Date of the first implementation of the service
    Operational since September 1999

6   Industrial Partner (s)




                                                                                                  64
075 WEB SERVICES FROM A PUBLIC LIBRARY IN DENMARK
1   Name and topic of the service
    Web Services from a Public Library in Denmark.
    The service is a website which gives the patrons access to the library database and many other
    services (for example online search of the library database, ordering library materials locally
    and nationally, lending status, renewal, reference tools, information about local events for
    children and grown ups, and more).

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.silkeborg-bibliotek.dk

4   Contact details of proposer
    Name:         Per Hofman Hansen
    Organisation: Silkeborg Public Library
    Function:     Webmaster, librarian
    E-mail:        hofman@silkeborg.bib.dk
    Address:      Silkeborg Bibliotek,
                  Hostrupsgade 41A,
                  DK - 8600 Silkeborg,
                  DENMARK

5   Date of the first implementation of the service
    Early 2000

6   Industrial Partner (s)




                                                                                                 65
ESTONIA

125 TOM
1   Name and topic of the service
    Web-based systems name - TOM is in Estonian language shortening from 'Täna Otsustan
    Mina' in English 'Today I make decisions'. The objective is to enhance people's participation in
    public decision-making process.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://tom.riik.ee/

4   Contact details of proposer
    Name:          Tex Vertmann
    Organisation: Estonian Government
    Function:      Information Officer to the Government
    e-Mail:        tex.vertmann@riik.ee
    Address:       Rahukohtu 3,
                   EE - Tallinn,
                   ESTONIA

5   Date of the first implementation of the service
    June 2001

6   Industrial Partner (s)
    IT Media




                                                                                                  66
FINLAND

042 PUBLIC HEALTH CARE SYSTEM DIGITALIZATION
1   Name and topic of the service
    Public health care system digitalisation on regional broadband technology network platform.
    Access to digital radiology, laboratory and diabetes archives immediately at the doctor /
    patient meeting. Moving information instead of patients.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.kainuu.fi/tietoyhteiskunta/egovernment.htm

4   Contact details of proposer
    Name:          Mr. Eero Vilhu
    Organisation: Regional Council of Kainuu
    Function:     Project Manager
    e-Mail:       eero.vilhu@kainuu.fi
    Address:      Kauppakatu 1,
                  FI-87100 KAJAANI,
                  FINLAND

5   Date of the first implementation of the service
    Operational since October 1999, part of the ATM network since April 2001

6   Industrial Partner (s)




                                                                                             67
083 NETTI-NYSSE
1   Name and topic of the service
    Netti-Nysse: Wireless Services On Wheels For Citizens
    eTampere offers a full package of eGovernment for it's citizens: Internet information and
    interactive services online, training and various kind of access points, even wireless with a
    Web-bus called "Netti-Nysse".

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.tampere.fi (City of Tampere)
    Infocity – a subprogramme of eTampere programme. It´s mission is to make Tampere a model
    city of the information society through practical network services and facilities available for all
    citizens. Infocity targets to offer municipal services broadly over the network and ensure all
    inhabitants of Tampere the possibility to use these services.
    http://www.tampere.fi/kirjasto/nettinysse/ (City of Tampere, NettiNysse)
    NettiNysse – a Web-bus
    http://www.etampere.fi/office/en/ (eTampere programme, English)

4   Contact details of proposer
    Name:          Mr Jari Seppälä
    Organisation: Information Office, City of Tampere
    Function:     Head of information
    e-Mail:       jari.seppala@tampere.fi
    Address:     P.O.Box 487,
                 FI - 33101 Tampere,
                 FINLAND

5   Date of the first implementation of the service
    Since December 2000

6   Industrial Partner (s)
    Sonera, IBM, Microsoft and CARRS etc




                                                                                                     68
124 ONE STOP SHOP FOR COMPANIES REPORTING TO AUTHORITIES
1   Name and topic of the service
    One stop shop for companies reporting to authorities. Typical reports are monthly VAT
    reports, reports on tax-withdrawals from wages paid, reports to pensions and other insurance
    companies and Statistics Finland.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    http://www.tyvi.org
    Information site about the service in Finnish
    Operator sites e.g. http://tyvi.elma.net

4   Contact details of proposer
    Name:          Seppo Kurkinen
    Organisation: Ministry of Finance, Public Management Department
    Function:      Councellor
    e-Mail:        Seppo.Kurkinen@vm.vn.fi
    Address:       P.O. Box 28
                   FI -00023 Government,
                   FINLAND

5   Date of the first implementation of the service
    Operational since 1997

6   Industrial Partner (s)




                                                                                              69
126 ELECTRONICALLY SIGNED NOTICE OF REMOVAL
1   Name and topic of the service
    Electronically signed Notice of removal (change of address). The notice can be made
    electronically by using a Finnish Electronic ID card and the notification is delivered
    simultaneously to the Population Information System and to the Address Information System
    of Finland Post Ltd. These deliver address change information to their customers in public
    administration and private sector.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    The link to this service is on our web-site www.vaestorekisterikeskus.fi
    The service is published in English in September 2001.

4   Contact details of proposer
    Name:            Riitta Haggren
    Organisation:    Population Register Centre of Finland (PRC)
    Function:        Project Manager
    e-Mail:          riitta.haggren@vrk.intermin.fi
    Address:         Väestörekisterikeskus
                     PL 7
                     FI - 00521 HELSINKI
                     Finland

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            70
127 CHECKING PERSON’S OWN INFORMATION
1   Name and topic of the service
    Checking person‟s own information, which is saved in population register. For example:
     ID numbers, place and date of birth, languages etc
     Addresses
     Family details, births, deaths and marriages
     Ownership of real estate
     (The service has no official name as yet)

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up the service will be published in
    autumn 2001 in “Registers open” meeting in Finland. The link to this service will be placed on
    our web-site www.vaestorekisterikeskus.fi. At first the service is going to be published only in
    Finnish and in Swedish.

4   Contact details of proposer
    Name:         Joonas Kankaanrinne
    Organisation: Population Register Centre of Finland (PRC)
    Function:     Project Manager
    e-Mail:      joonas.kankaanrinne@vrk.intermin.fi
    Address:     Väestörekisterikeskus
                PL 7
                FI - 00521 HELSINKI
                FINLAND

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                   71
222 LABOUR ADMINISTRATION INTERNET SERVICES
1   Name and topic of the service
     Labour administration internet services - Internet used as a distribution channel for
    information collected by the labour offices.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.mol.fi

4   Contact details of proposer
    Name:         Heikki Haukirauma
    Organisation: Ministry Of Labour, Finland
    Function:     IT-manager
    e-Mail:       Heikki.Haukirauma@mol.fi
    Address:      P.O. Box 34,
                  FI- 00023 GOVERNMENT
                  FINLAND

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                             72
280 INTERNET SERVICES FOR THE GOVERNMENT AND PRIME MINISTER’S OFFICE
1   Name and topic of the service
    Internet services for the Government and the Prime Minister‟s Office, Finland. Transparency
    and visibility of press releases, speeches and decisions as well as other general information
    about the Government and Ministers.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    The website can be accessed from following addresses www.government.fi (the English
    language version www.hallitus.fi (the Finnish language version), www.regeringen.fi (the
    Swedish language version)

4   Contact details of proposer
    Name:            Mikko Norros
    Organisation:    Prime Minister‟s Office
    Function:       Deputy Head of Information
    e-Mail:          Mikko.Norros@vnk.vn.fi
    Address:        Prime Minister‟s Office
                    P.O. Box 23
                    FI - 00023 GOVERNMENT
                    FINLAND

5   Date of the first implementation of the service
    June 2001

6   Industrial Partner (s)




                                                                                               73
FRANCE

067 CITY OF BESANÇON
1   Name and topic of the service
    City of Besançon offers:
     A single communication network
     Homogeneous telephone service for all sites regardless of size
     Better optimisation of long distance & GSM calls by concentration of the calls
     Reduction of operator costs
     Citizen can speak directly to the correct person

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.besancon.com

4   Contact details of proposer
    Name:          Claude LAMBEY
    Organisation: City of Besançon
    Function:     IT Manager
    e-Mail:      claude.lambey@besancon.com
    Address:     Ville de Besançon
                 2, Rue Mégevand
                 FR - 25034 Besançon cedex
                 FRANCE

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Alcatel




                                                                                       74
093 i -PROF APPLICATION - e-SERVICES TO THE TEACHER
1   Name of the service:
    i -prof application - e-Services to the teacher – Addresses the needs of individual teachers.
    Using a personalised website each teacher can consult his/her administrative records, update
    them, consult thematic guides and signal changes. Includes capture of application forms and
    results.

2   Responsible government level
    [X ] local
    [X ] regional
    [X ] national

3   Web address of service
    Owing to private data being transmitted, the access to this service is restricted. Documentation
    and examples is available at the following addresses:

    e-prof: www.education.gouv.fr/personnel/iprof/accueil.htm
    teacher‟s webtop: 194.214.239.92:8080/jetspeed
        login: toulouse2        password: toul02

4   Contact details of proposer

    Name:            Marie-Françoise SIMON-ROVETTO
    Organisation:    Ministry of Education (France)
    Function:        DIRECTOR, Administration
    e-Mail:         marie-françoise.simon-rovetto@education.gouv.fr
    Address:        110 rue de Grenelle,
                    FR - 75007, PARIS
                    FRANCE

5   Date of the first implementation of the service
    April 2001

6   Industrial Partner (s)




                                                                                                  75
110 CNAF
1   Name and topic of the service :
    CNAF (Caisse National d‟Allocations Familiales) – The goal of this website is to give as much
    as possible to informations, on-line services, simulation, access to personal folders and
    electronics management of student folders with secure direct access to legacy I/S.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ X] national

3   Web address of service - For consultation and follow up
    www.caf.fr

4   Contact details of proposer
    Name:           Schwartz
    Organisation: CNAF
    Function:       Project Manager
    e-Mail:         fschwartz@cnafmail.fr
    Address:        Route des Dolines,
                   FR - 06902 Sophia-Antipolis
                   BP 073
                   FRANCE

5   Date of the first implementation of the service
    April 1999

6   Industrial Partner (s)
    IBM




                                                                                               76
122 TÉLÉTVA
1   Name and topic of the service
    TéléTVA
    On-line subscription of VAT forms and on-line payment.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.minefi.gouv.fr/minefi/entreprise/teleprocedure_TVA/index.htm

4   Contact details of proposer
    Name:              GRAPINET Gilles / LELOUEY Alain
    Organisation:      French Ministry of Economy, Finance and Industry – French
                      Tax Administration
    Function:         Head of Copernic program
    e-Mail:            gilles.grapinet@dgi.finances.gouv.fr
                      alain.lelouey@dgi.finances.gouv.fr
    Address:          DGI - 86 allée de Bercy
                      FR – 75012 Paris
                      FRANCE
    +33 1 53 18 00 07 / +33 1 53 18 06 25

5   Date of the first implementation of the service
    May 2001

6   Industrial Partner (s)




                                                                                   77
140 THE FRENCH NATIONAL INITIATIVE FOR E-PROCEDURES IN THE SOCIAL SECTOR
1   Name and topic of the service


    The French national initiative for e-procedures in the Social sector. Simplifies exchange of
    information between companies, specially SME‟s and social Protection Institutions, using
    internet tools.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.net-entreprises.fr

4   Contact details of proposer
    Name:          Mr Jacques SAURET
    Organisation: Public interest grouping for the modernization
                   of social contribution returns (GIP-MDS)
    Function:     General Manager
    e-Mail:       jacques.sauret@gip-mds.fr
    Address:      25, avenue Charles Floquet
                   FR– 75007 Paris
                   FRANCE

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                              78
196 EU-STUDENTVOTE
1   Name and topic of the service
    EU-Studentvote- The European online election for students to vote for the first European
    Student Council.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ ] national
    [X] european

3   Web address of service - For consultation and follow up
    http://www.eu-studentvote.org

4   Contact details of proposer
    Name:            Franck Biancheri
    Organisation:    Association EU-Studentvote
    Function:       President
    e-Mail:          contact@eu-studentvote.org
    Address:        16 rue Fontaine
                     FR - 75009 Paris,
                     FRANCE

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)
    Election.com




                                                                                          79
226 SAOMA
1   Name and topic of the service
    SAOMAP - Electronic Calls for Tenders
    Costs will be saved by administrations and companies when the current paper-based processes
    are replaced with e-processes.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://saomap.cstb.fr

4   Contact details of proposer
    Name:          Gérard LOPEZ
    Organisation: Ministry of Equipment, Housing and Transport
    Function:      head of unit
    e-Mail:        gerard.lopez@equipement.gouv.fr
    Address:        Ministère de l‟équipement / DAEI
                   FR - Arche sud
                   92055 PARIS
                   FRANCE

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                             80
233 LE PORTAIL DE L’ADMINISTRATION FRANÇAISE
1   Name and topic of the service :
    Practical information on rights and administrative procedures are sent to 15 local government
    department websites. The aim of this is to propose a common information service accessible
    by any local point of information.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [x] national

3   Web address of service
    un guide pratique Vos droits et démarches, qui par 3 types d‟accès (un moteur, des images, des
    liens) permet d‟accéder à des fiches pratiques
    http://vosdroits.service-public.fr/ARBO/0502010601-FXENS411.html
     des adresses, des questions-réponses
     http://vosquestions.service-public.fr/fiche/2537.htm
     des formulaires et des téléservices
     http://vosdroits.service-public.fr/ARBO/14-NX14.html)
     L‟information diffusée est confirmée par les textes applicables placés en regard des sujets
    traités
    http://vosdroits.service-public.fr/ARBO/140905-NXJUS240.html

4   Contact details of proposer
    Name:          Benedicte Roullier
    Organisation: Documentation francaise
    Function:      Chef de project
    e-Mail :       b-roullier@ladocfrancaise.gouv.fr

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                                    81
255 PARIS TRADE REGISTER
1   Name and topic of the service
    Greffe du Tribunal de commerce de Paris - Paris trade register
     Depending on the French Ministry of Justice, offering Parisian companies to enrol on line
       on the register and to make all legal formalities on line thanks to the use of electronic
       signature.
     Also offers the President and the Judges of the Paris business court on line access to their
       court files for reading and treatment.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    http://greffe-tc-paris.fr

4   Contact details of proposer
    Name:          Sylvie REGNARD
    Organisation: Greffe du tribunal de commerce de Paris
    Function:      Greffier associé, associate registrar
    e-Mail:        sylvie.regnard@greffe-tc-paris.fr
    Address:       1quai de la Corse
                   FR - 75004 PARIS
                   FRANCE

5   Date of the first implementation of the service
    July 2000

6   Industrial Partner (s)
    Minitel and Intrinsec, an electronic security company




                                                                                                82
274 MAIA
1   Name and topic of the service
     MAIA, Meta-Annuaire Inter-Administrations.
    This directory contains the essential informations concerning 280 000 public servants,
    functions or departments of the public administration.
    These figures still will progress in the next months.
    This directory is the base of the constitution of all the directories within the public
    administration, for the interoperability between the information systems of the administrations,
    and for the publication of electronic signatures of the public servants.
2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://annuaire.ader.gouv.fr/ (access on a private network)

4   Contact details of proposer
    Name:           Christian Grard
    Organisation: Premier ministre, Agence pour les Technologies de l‟Information
                    et de la Communication dans l‟Administration.
    Function:       Chargé de mission.
    e-Mail:         Christian.Grard@Atica.pm.gouv.fr
    Address:        66 rue de Bellechasse,
                    FR-75007 PARIS,
                    FRANCE

5   Date of the first implementation of the service
    January 2001

6   Industrial Partner (s)
    Atica, France Telecom andBull




                                                                                                  83
GERMANY

001 INTERNETSEIEN DES LANDRATSAMTES ENZKREIS
1   Name and topic of the service
     Internetseien des Landratsamtes Enzkreis -
    Website of the district administration office of the Enzkreis.
    Working towards the creation of a complete „virtual administration‟, available on-line with all
    it‟s services.
    Less and less need for citizens to visit the administrations office.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.enzkreis.de

4   Contact details of proposer
    Name:         Michael H. Seiss
    Organisation: District administration office of the Enzkreis
    Function:     Representative for promotion of economy development, new media
    e-Mail:       michael.seiss@enzkreis.de
    Address:      Zaehringerallee 3,
                  DE - 75177 Pforzheim
                  GERMANY

5   Date of the first implementation of the service
    Late 1997

6   Industrial Partner (s)




                                                                                                  84
002 “FORMULAR-SYSTEM” FOR THE PUBLIC ADMINISTRATION
1   Name and topic of the service
    Formular-System for the public administration offers:
     All forms can be downloaded, any time
     Secure transaction of personal data
     An interactive system which makes filling out complex forms, far easier
     Increase of administration efficiency and and citizen satisfaction

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.lra-toelz.de

4   Contact details of proposer
    Name:         Rainer BriksaHerr
    Organisation: Landratsamt Bad Tölz - Wolfratshausen
    Function:     EDV-Leiter
    e-Mail:       briksa@lra-tolz.de
    Address:      Bahnhofsplatz 1
                  DE - 83643
                  Bad Tölz
                  GERMANY

5   Date of the first implementation of the service
    December 2000

6   Industrial Partner (s)
    Behörden online




                                                                                85
003 REGISSTAR
1   Name and topic of the service
    Information from the electronic trade register via the Internet (externally) and the Intranet
    (internally) in the proceedings RegisSTAR.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.handelsregister.nrw.de
    (Access is subject to authorization or registering and therefore protected by password)

4   Contact details of proposer
    Name:          Oliver Hoffmann
    Organisation: Workgroup “Electronic registering” at the Essen Local Court
                 (Amtsgericht)
    Function:     Member of workgroup
    e-Mail:       regisstar.nrw@t-online.de
    Address:     Amtsgericht Essen,
                 DE - 45116
                 Essen
                 GERMANY

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)
    Siemens Business Services GmbH & Co. OHG




                                                                                               86
004 MUNICIPAL CO-OPERATION
1   Name and topic of the service
    Model project - Municipal co-operation - application making on-line.
    Co-operation of federal and municipal administration, social associations and social partners
    of the handicapped first of all in the field of social law concerning the handicapped.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    https://www.schwbg.lvamt.nrw.de
    Now, only for participant of the model project.

4   Contact details of proposer
    Name:          Karola Geiß-Netthöfel
    Organisation: Bezirksregierung Münster
    Function:      Hauptdezernentin Organisation
    e-Mail:        karola.geiss-netthoefel@bezreg-muenster.nrw.de
    Address:       Domplatz 1-3
                   DE - 48143 Münster
                   GERMANY

5   Date of the first implementation of the service

6   Industrial Partner (s)
    KGSt-Consult and Mummert and Partner Consulting




                                                                                               87
005 EFI – ELEKTRONISCHE FORMULARE IM INTERNET
1   Name und Thema des Dienstes
    EFI – Elektronische Formulare im Internet. Bewerberinnen und Bewerber um Einstellung in
    den öffentlichen. Schuldienst des Landes Nordrhein-Westfalen, können ihre Bewe rberdaten
    im ONLINE-Verfahren selbst pflegen.

2   Zuständige Verwaltungsebene (Zutreffendes ankreuzen)
    [ ] lokal
    [x ] regional
    [ ] national

3   Web-Adresse des Dienstes – Für Konsultations- und Kontrollzwecke
    www.brd.nrw.de (Themen/Lehrereistellung)

4   Angaben zum Einreichenden
    Name:                Regierungspräsident Jürgen Büssow
    Einrichtung/Behörde: Bezirksregierung Düsseldorf
    Funktion:            Regierungspräsident
    E-Mail:              juergen.buessow@brd.nrw.de
    Anschrift:           Cecilienallee 2,
                        DE - 40408
                        Düsseldorf
                        GERMANY

5   Date of the first implementation of the service
    Early 2001

6   Industrial Partner (s)
    Computer Communications NetworksGmbH Coconet &
    Landesamt für Datenverarbeitung und Statistik als Trustcenter




                                                                                          88
006 WEBCAST
1   Name und Thema des Dienstes
    WebCast
    Die Bezirksregierung Düsseldorf präsentiert die öffentlichen Sitzungen des Regionalrates und
    seiner Ausschüsse im Internet. Der Regionalrat legt als Träger der Regionalplanung die
    regionalen Ziele der Raumordnung und Landesplanung für die Entwicklung des
    Regierungsbezirks im Gebietsentwicklungsplan fest. Die staatliche Aufgabe der
    Landesplanung wird damit zu einer gemeinschaftlichen Aufgabe von Staat und kommunaler
    Selbstverwaltung, da durch den Regionalrat die kommunalen Interessen in die Arbeit der
    staatlichen Behörde Bezirksregierung
    einfließen. Außerdem werden die regionalwirksamen Förderprogramme beraten. Hier wird
    über große Infrastrukturinvestitionen beraten.
    Alle, die über einen Internetanschluss verfügen ob Gemeinderatsmitglieder, kommunale
    Beschäftigte, gesellschaftliche Gruppen, Schulen oder Investoren können die Entstehung
    wichtiger Planungsentscheidungen mitverfolgen. Ein besonderer Mehrwert, der über
    Rundfunk- und Presseangebote weit hinausgeht, liegt darin, dass die Beratungsunterlagen und
    später auch das Protokoll der Sitzung für jeden zugänglich ist.
    Aber nicht nur im Internet wird der Webcast ausgestrahlt, sondern gleichzeitig auch innerhalb
    des LANs der Bezirksregierung und des Landesverwaltungsnetzes NRW (LVN-NRW).
    Dadurch wird es auch Mitarbeitern der Verwaltung erstmals ermöglicht, sich unmittelbar über
    politische Entscheidungsprozesse zu informieren.

2   Zuständige Verwaltungsebene (Zutreffendes ankreuzen)
    [ ] lokal
    [x ] regional
    [ ] national

3   Web-Adresse des Dienstes – Für Konsultations- und Kontrollzwecke
    http://www.bezreg-duesseldorf.nrw.de/static/spotligh/spocamra.htm

4   Angaben zum Einreichenden
    Name:                Regierungspräsident Jürgen Büssow
    Einrichtung/Behörde: Bezirksregierung Düsseldorf
    Funktion:            Regierungspräsident
    E-Mail:              juergen.buessow@brd.nrw.de
    Anschrift:           Cecilienallee 2,
                         DE - 40408
                         Düsseldorf
                         GERMANY

5   Date of the first implementation of the service
    May 2001

6   Industrial Partner (s)
    Deutschen Telekom




                                                                                               89
007 INTERAKTIVER MATHE-TREFFPUNKT
1   Name und Thema des Dienstes
    Interaktiver Mathe-Treffpunkt Mehr Freude und Begeisterung am Mathematikunterricht
    aufbauen und Mathematik positiv ins Gespräch bringen - das war die Zielsetzung, mit der der
    MatheTreff 1997 von 6 Lehrerinnen und Lehrern als Projekt der Bezirksregierung Düsseldorf
    ins Leben gerufen wurde. Mit ihrem
    Vorhaben, der bei vielen Schülern ausgeprägten Negativeinstellung zum Mathematikunterricht
    entgegenzuwirken, entwickelten sie ein attraktives Angebot mit Schülerorientierung, u.a.
                                                               -Team-
    Mathe-Chat und besetzten eine Marktlücke, in der sie auch heute noch in vielerlei Hinsicht
    Pionierarbeit leisten. Ein Materialbasar und ein Forum runden das Eventangebot ab.

2   Zuständige Verwaltungsebene (Zutreffendes ankreuzen)
    [ ] lokal
    [ ] regional
    [ ] national
    Der Mathe-Treff ist ein Initiativangebot der Bezirksregierung Düsseldorf.

3   Web-Adresse des Dienstes – Für Konsultations- und Kontrollzwecke
    http://www.bezreg-duesseldorf.nrw.de/schule/mathe/

4   Angaben zum Einreichenden
    Name:                Regierungspräsident Jürgen Büssow
    Einrichtung/Behörde: Bezirksregierung Düsseldorf
    Funktion:           Regierungspräsident
    E-Mail:             juergen.buessow@brd.nrw.de
    Anschrift:          Cecilienallee 2,
                       DE - 40408
                       Düsseldorf
                       GERMANY

5   Date of the first implementation of the service
    1998

6   Industrial Partner (s)




                                                                                             90
008 BREMEN GOVERNMENT SERVICES
1   Name and topic of the service
    Bremen Government Services - Integrated Service Delivery for Citizens, Business and Public
    Administration.
    With the project “Bremen Government Services”, the Free Hanseatic City of Bremen merges
    two major strands of current public administration reform: re-organizing department-based
    administrations into function-based, citizen-oriented service providers. The re-designed
    processes are supported with state-of-the-art technology in e-commerce and electronic
    signatures. Its online transaction component, the bremer-online-service portal, is the first
    comprehensive service in Germany which offers public and private services on the basis of the
    electronic signature, which is distributed to Bremen citizens on smartcards. Thus, it allows
    highly secure and trustworthy services and is welcomed as such by the citizens. It has already
    realized more than 30 online-applications. Examples from these illustrate the main points of
    our project below (50 more applications are scheduled to follow throughout the next year).

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [x] regional
    [ ] national
    Bremen is a city-state (the smallest federal state in Germany).

3   Web address of service - For consultation and follow up
    http://www.bremen-government-service.de/
    (Overview of general re-organization/eGovernment-effort)
    http://www.bremer-online-service.de/
    (Online-Transactions for citizens and business)

4   Contact details of proposer
    Name:         Henning Lühr
    Organisation: Senator for Finances of the Free Hanseatic City Bremen
    Function:     Department head: Public Administration Management
    e-Mail:       hluehr@finanzen.bremen.de
    Address:      P.O. Box 10 15 40
                  DE - 28015
                  Bremen
                  GERMANY

5   Date of the first implementation of the service
    June 2001

6   Industrial Partner (s)
    Deutsche Telekom AG, Integrata GmbH, Multimedia Centrum Bremerhaven, GmbH, Bremer
    Straßenbahn AG, Bremer Kommunikationstechnik GmbH.




                                                                                                91
009 COMPETENCE NETWORK OCCUPATIONAL SAFETY AND HEALTH NRW
1   Name and topic of the service
    Competence Network Occupational Safety and Health NRW (Kompetenznetz Arbeitsschutz
    NRW, KomNet)
    Companies gain access through suitable channels to expertise with which they themselves can
    implement low-cost and practicable solutions.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.komnet.nrw.de

4   Contact details of proposer
    Name:            Michael Deilmann
    Organisation:    Ministerium für Arbeit und Soziales, Qualifikation
                     und Technologie des Landes Nordrhein-Westfalen
    Function:        Adviser Occupational Safety & Health, Project
                     manager KomNet
    e-Mail:          michael.deilmann@masqt.nrw.de
    Address:        Horionplatz 1,
                    DE - 40213
                    Düsseldorf
                    GERMANY

5   Date of the first implementation of the service
    Summer 2000

6   Industrial Partner (s)
    Software-Ley GmbH & ASER Institute




                                                                                              92
010 16PLUS
1   Name and topic of the service
    16plus - Information about local elections aimed at first-time voters (ages 16-20)
    The objective is to reach out to young voters in order to encourage them to participate in local
    politics.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.16plus.de

4   Contact details of proposer
    Name:         Ulrike Filgers, Philipp Sanke
    Organisation: Ministerium für Arbeit und Soziales, Qualifikation und
                  Technologie, Landeszentrale für politische Bildung NRW
    Function:     Media
    e-Mail:       philipp.sanke@masqt.nrw.de
    Address:      Horionplatz 1,
                  DE -40213
                  Düsseldorf
                  GERMANY

5   Date of the first implementation of the service
    Spring 1999

6   Industrial Partner (s)




                                                                                                   93
011 VIRTUELLES RATHAUS DER STADT HAGEN
1   Name and topic of the service
    Virtuelles Rathaus der Stadt Hagen & Plattform Digitales Ruhrgebiet
    The local interactive eGovernment-services of the city of Hagen,
    (Virtuelles Rathaus der Stadt Hagen) are part of the centralized regional Online Portal of the
    Ruhrgebiet (Plattform Digitales Ruhrgebiet) in Germany.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://vrhagen.stadt-hagen.de
    http://www.projektruhr.de/de/digitales_ruhrgebiet

4   Contact details of proposer
    Name:         Ute Wellmann; Peter Klinger
    Organisation: Projekt Ruhr GmbH & Stadt Hagen
    Function:     Project Manager
    e-Mail:      wellmann@projektruhr.de ; Peter.Klinger@stadt-hagen.de
    Address:     Berliner Platz 6-8,
                DE – 45127
                Essen
                GERMANY

5   Date of the first implementation of the service
    November 2000

6   Industrial Partner (s)




                                                                                                94
012 PORTAL FOR EDUCATIONAL SERVICES
1   Name and topic of the service
    Portal for educational services, for teachers, parents, pupils and all citizens.
    Information about school ligislation and administration.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.kultusministerium.hessen.de

4   Contact details of proposer
    Name:         Britta Weimer
    Organisation: Hessisches Kultusministerium
    Function:     Web-Editor
    e-Mail:       B.Weimer-Langer@hkm.hessen.de
    Address:     Luisenplatz 10,
                 DE - 65185
                 Wiesbaden
                 GERMANY

5   Date of the first implementation of the service
    January 2001
6   Industrial Partner (s)




                                                                                       95
014 ELECTRONIC TENDERING AND PROCUREMENT
1   Name and topic of the service
    Electronic tendering and procurement offers:
     Facilitates the preparing and answering of of tenders
     Tenders can be published more quickly
     Better workflow for both supplier and administration

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:         Michael Schirmeyer
    Organisation: Bavarian Department of the Interior, Germany
    Function:     Assistant Secretary
    e-Mail:       Michael.schirmeyer@baypol.bayern.de


5   Date of the first implementation of the service
    May 2000

6   Industrial Partner (s)
    Healy Hudson




                                                                 96
016 ELECTRONIC LEGAL COMMUNICATION
1   Name and topic of the service
     Electronic Legal Communication
    Work processes in court are completely done in a technically organised form. Workflow is
    optimised from the conception of the statements to the attachment of electronic files, the
    signature, the dispatch, and the archiving.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    jan.grotheer@fg.justiz.hamburg.de
    jutta.druehmel@fg.justiz.hamburg.de

4   Contact details of proposer
    Name:         Dr. Jan Grotheer
    Organisation: Hamburg Financial Court
    Function:     President of the Financial Court Hamburg
    e-Mail:       jan.grotheer@fg.justiz.hamburg.de
    Address:      Oberstraße 18d,
                  DE - 20144
                  Hamburg
                  GERMANY

5   Date of the first implementation of the service
    End 2001

6   Industrial Partner (s)




                                                                                                 97
017 ELECTION PROCESS SUPPORT
1   Name and topic of the service
    Election process support. The applicant is informed that his application is being processed.
    Electronic application and confirmation by return email.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    https://www.briefwahl.hamburg.de

4   Contact details of proposer
    Name:          Jürgen Grandt
    Organisation: Senate office for district matters
    Function:     Central office for I & C
    e-Mail:       juergen.grandt@sfb.hamburg.de
    Address:      Weidestraße 122c,
                  DE - 22083
                  Hamburg
                  GERMANY

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)
    Internet Portal User Company




                                                                                                   98
018 ELECTRONIC TENDERING AND PROCUREMENT
1   Name and topic of the service
    Electronic tendering and procurement:
     All requirements documents are available on-line
     Reduced time to place the bid
     Easy handling
     Reduction in physical paperwork and data can be evaluated at once
     Transparent and extensive evaluation

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.hamburg.de

4   Contact details of proposer
    Name :        Heidrun Iwen
    Organisation: Finanzbehörde Hamburg (Finance Authority State of Hamburg)
    Function:     Leader of the project “eVa – electronic tendering”
    e-Mail:       Heidrun.Iwen@fb.hamburg.de
    Address:     Gänsemarkt 36,
                 DE - 20354
                 Hamburg
                 GERMANY

5   Date of the first implementation of the service
    February 2001

6   Industrial Partner (s)
    Healy Hudson AG and MATERNA GmbH




                                                                               99
019 DIBIS® DIRECT CITIZEN-INFORMATION-SERVICE
1   Name and topic of the service
    DiBIS® - Direct Citizen-Information-Service On-line:
    E-Mail, Tel, Fax, Print and cross-media coordinated umbrella-Services.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [x] regional
    [x] national

3   Web address of service - For consultation and follow up
    http://www.hamburg.de/dibis
    http://www.dibis.hamburg.de
    http://www.briefwahl.hamburg.de

4   Contact details of proposer
    Name:         Friedhelm Kruse
    Organisation: hamburg.de GmbH&Co. KG
    Function:     DiBIS®-Manager
    e-Mail:       friedhelm.kruse@hamburg.de
    Address:      Baumwall 7,
                  DE - 20459
                  Hamburg
                  GERMANY
    Tel.: +49 40 688757 707
    Fax: +49 40 688757 890

5   Date of the first implementation of the service
    May 1995

6   Industrial Partner (s)
    Hamburg.de GmbH & Co. KG




                                                                             100
023 ELECTRONIC AUTHORITY GUIDE AS PART OF THE BAVARIAN VIRTUAL MARKETPLACE
1   Name and topic of the service
    Electronic authority guide as part of the Bavarian Virtual Marketplace offers:
     In addition to economic services also those relating to culture, tourism, traffic, education
       and authority information
     An internet portal with information and e-mail
     Document management and electronic archiving
     Time saving and transparency

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.baynet.de

4   Contact details of proposer
    Name:                    Walter Ganßer
    Organisation:            Bayerisches Staatsministerium des Innern
    Function:                Operator, project leader
    e-Mail:                  organisation@stmi.bayern.de
    Address:                 Odeonsplatz 3,
                             DE - 80539
                             München
                             GERMANY

5   Date of the first implementation of the service
    December 2000

6   Industrial Partner (s)




                                                                                               101
081 PARKING PERMIT REQUEST
1   Name and topic of the service
    Parking Permit Request - Application of citizens for a permanent parking allowance, applied
    from their living area, for the city, via internet .

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.nuernberg.de
    www.erlangen.de
    www.fuerth.de

4   Contact details of proposer
    Name:         Dr. Werner Kuemmerle
    Organisation: Curiavant Internet GmbH
    Function:     Business Relations Manager
    e-Mail:       werner.kuemmerle@curiavant.de
    Address:     Curiavant Internet GmbH
                 Hauptmarkt 17
                 DE - 90403
                 Nuernberg
                 GERMANY

    Curiavant is representing the MEDIA@Komm-Project of Nuernberg region.

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)
    Curiavant Internet GmbH




                                                                                            102
082 RESIDENT REGISTER INQUIRY
1   Name and topic of the service
     Resident Register Inquiry - Inquiry for addresses of citizens from the resident register in self-
    service via Internet.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.erlangen.de

4   Contact details of proposer
    Name:         Dr. Werner Kuemmerle
    Organisation: Curiavant Internet GmbH
    Function:     Business Relations Manager
    e-Mail:      werner.kuemmerle@curiavant.de
    Address:     Curiavant Internet GmbH
                 Hauptmarkt 17
                 DE - 90403
                 Nuernberg
                 GERMANY

5   Date of the first implementation of the service
    November 2001

6   Industrial Partner (s)
    Curiavant Internet GmbH. Curiavant is representing the MEDIA@Komm-Project of
    Nuernberg region




                                                                                                   103
097 BUNDESVERWALTUNGSAMT
1   Name und Sachgebiet der Dienstleistungsstelle
    Bundesverwaltungsamt / Federal office of administration
     Federal Law concerning the promotion of Education and Training
     It concerns state loans for education and training which have to be repaid

2    Verantwortliche Regierungsebene (Bitte Zutreffendes mit (x) markieren)
     ( ) örtlich
     ( ) regional
     ( X ) national
3   Internetadresse der Stelle – für Rückfragen und Weiterbearbeitung
    www.bundesverwaltungsamt.de
    BaföG online
    Bildungskredit online
    Erläuterung BAföG: Bei BAföG handelt es sich die Rückzahlung und Verwaltung staatlich
    gewährter Ausbildungsförderung.

    Bildungskredit:    Bildungskredit     ist   ein staatlich verbürgtes, privatrechtliches
    Ausbildungsdarlehen, das vom BVA bewilligt und von der Deutschen Ausgleichsbank als
    privatrechtliches Darlehen ausgezahlt wird.

4   Angaben zum Antragsteller
    Name:            Herr Heinrich Ringkamp
    Amtliche Stelle: Bundesverwaltungsamt
    Funktion:       Referatsleiter IV 1
    e-Mail:          heinrich.ringkamp@bva.bund.de
    Adresse:        50735
                    DE – Köln
                    GERMANY

5   Date of the first implementation of the service
    April 2000

6   Industrial Partner (s)




                                                                                        104
099 ÖFFENTLICHER EINK@UF ONLINE
1   Name and topic of the service
    “Öffentlicher Eink@uf Online” / Public Procurement Online
     Model authority within the German Federal Government‟s eGovernment Initiative
       “BundOnline 2005”.
     More and better goods and services supplied at lower costs.
     Using internet technology to the entire procurement process – from identifying
       requirements right through to delivery.


2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.bescha.bund.de

4   Contact details of proposer
    Name:         Monika Elschner
    Organisation: Beschaffungsamt des Bundesministeriums des Innern
    Function:     Project Manager
    e-Mail:       elschner@bescha.bund.de
    Address:      Sankt Augustiner Straße 86
                   DE - 53225
                   Bonn
                   GERMANY

5   Date of the first implementation of the service
    2002

6   Industrial Partner (s)




                                                                                       105
135 THE FEDERAL GOVERNMENT’S PORTAL
1   Name and topic of the service
     The Federal Government‟s Portal - The central gateway to Web contents of the German
    administration. The portal is the first and single entry point to the services of the Federal
    Government. It has a wide range of contents and services.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.bund.de

4   Contact details of proposer
    Name:         Rolf Krost
    Organisation: Department of Interior, Germany,
                  Ref. O6, KBSt
    e-Mail:       O6@bmi.bund.de
    Address:     Bundesministerium des Innern
                 DE - 11014
                 Berlin
                 GERMANY

5   Date of the first implementation of the service
    March 2001

6   Industrial Partner (s)




                                                                                              106
137 BZKONLINE
1   Name and topic of the service :
    BZKonline (BundesZentralKartei online) Die Bundeszentralkartei, angesiedelt in der
    Abteilung 7 der Bezirksregierung Düsseldorf, ist aufgrund des Gesetzes zur Entschädigung
    ehemaliger Zwangsarbeiter zu Auskünften gegenüber Berechtigeten verpflichtet.
    Der Kunde – der Gesamtverband der deutschen Versicherungswirtschaft (GDV) – stellt
    Anfragen stellvertretend für deutsche Versicherer.

2   Zuständige Verwaltungsebene (Zutreffendes ankreuzen)
    [ ] lokal
    [ ] regional
    [x ] national

3   Web-Adresse des Dienstes – Für Konsultations- und Kontrollzwecke
    Der Dienst steht über den WebServer der Bezirksregierung Düsseldorf zur Verfügung, ist
    jedoch nur für eine geschlossene Benutzergruppe zugreifbar (NuzterID - und Passwortabfrage)

4   Angaben zum Einreichenden
    Name:               Regierungspräsident Jürgen Büssow
    Einrichtung/Behörde:Bezirksregierung Düsseldorf
    Funktion:          Regierungspräsident
    E-Mail:            juergen.buessow@brd.nrw.de
    Anschrift:         Ceciliena llee 2,
                       DE - 40408
                       Düsseldorf
                       GERMANY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            107
155 ALLSIGN
1   Name and topic of the service
    AllSign – Online forms are generated in parallel to the hardcopy form → preparing and
    updating of the forms is a single process.
    Has a rudimentary safety infrastructure – members of the public can attach their qulified
    signatures with their own.
    An Interactive dialogueallows entries to be made into more than one form

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [x)regional
    [x] national

3   Web address of service - For consultation and follow up
    www.esslingen.de

4   Contact details of proposer
    Name:         Campbell, Isabell
    Organisation: Project MediaKomm
    Function:     Project Assistant
    e-Mail:       icampbell@Esslingen.de
    Address:      Küferstr. 13/1,
                  DE - 73728
                  Esslingen
                  GERMANY

5   Date of the first implementation of the service
    Project in development

6   Industrial Partner (s)
    Datenzentrale, Trustcenter, GMB and others




                                                                                                108
156 I-VOTE
1   Name and topic of the service
    i-Vote - Secure voting over the Internet
    Example: The election of Youth Parliament, Esslingen, in July 2001.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [x] regional
    [x] national
    The example that should be presented surely is at local level, but could be transferred easily to
    any level in the political and non-political level

3   Web address of service - For consultation and follow up
    http://www.mediakomm.esslingen.de
     (project MediaKomm Esslingen, a research and development project sponsored by the federal
    government to build up online (government) services using electronic signatures for unique
    authentication )
    http://www.jgrwahl.esslingen.de
     (Election to Youth Parliament Esslingen in July 2001, the last project in which the“ i-Vote”
    system has been used
    http://www.stzmk.de
    (Steinbeis-Transferzentrum MediaKomm, the organization who was in charge of the
    organisation of the election to Youth Parliament Esslingen)

4   Contact details of proposer
    Name:         Mario Maier
    Organisation: Steinbeis-Transferzentrum MediaKomm
    Function:     Project Coordinator E-Voting
    e-Mail:       mario.maier@esip.de
    Address:      Martinstr. 42 – 44,
                  DE - 73728
                 Esslingen
                 GERMANY

5   Date of the first implementation of the service
    July 2001

6   Industrial Partner (s)




                                                                                                   109
268 ALLRIS NET
1   Name and topic of the service
    Allris Net – Makes available current information from local politics.
    Offers many services in administration as an on-line service.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.kluetzer-winkel.de

4   Contact details of proposer
    Name:                       Bernd Anders
    Organisation:               Office of Kluetzer Winkel
    Function:                   Leading civil servant
    e-Mail:                     b.anders@kluetzer-winkel.de
    Address:                    Office of Kluetzer Winkel
                                Schlossstrasse 1
                                DE - 23948 Klütz
                                GERMANY

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)
    Competence Center from Hamburg and Bucholz Computer




                                                                            110
070 ON-LINE REGISTRATION OF A COMPANY
1   Name and topic of the service :
    On-line Registration of a company
    24hr service which saves costs & time.

2   Responsible government level (Mark [X] whichever applies)
    [X local
    [ ] regional
    [ ] national

3   Web address of service
    www.altdorf-ndb.de / migewa/hinweis.html

4   Contact details of proposer
    Name:         Schenk Birgid
    Organisation: Gemeinde Altdorf
    Function:     Director
    e-Mail :      Schenk@altdorf-ndb.de
    Address:     Dekan-Wagner-Street, 13,
                 DE - 84032,
                 Altdorf,
                 GERMANY

5   Date of the first implementation of the service
    February 2001

6   Industrial Partner (s)




                                                                111
GREECE

095 TAXISNET
1   Name and topic of the service
    TAXISnet – Taxation e-Services for Citizens and Enterprises in Greece.
    A set of electronic services for taxation accessible through the Internet (and in certain cases,
    through call center or facsimile) to all citizens and enterprises in Greece.

2   Responsible government level
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.gsis.gov.gr (GSIS home page)
    http://www.taxisnet.gr (TAXISnet services home page)

4   Contact details of proposer
    Name:         Prof. Panagiotis Georgiadis            Name: Dr.Dimitris Gouscos
    Organisation: General Secretariat                    Consultant:e-government
                  for Information                        Laboratory (eGovLab)
     Function:    Head, e-Government Laboratory          Dept.of Informatics &
                 (eGovLab), University of Athens         Telecommunications
    e-Mail:       p.georgiadis@e-gov.gr                  University of Athens
    Address:     TYPA Buildings                          Address:TYPA Buildings
                 Panepistimiopolis Ilission                       Panepistimiopolis
                 GR-15784,                                        Ilission
                 Ilissia-Athens                                   GR-15784,
                 GREECE                                            Ilissia-Athens
                 Tel: + 30 10 725 75 60                            GREECE
                 Fax: + 30 10 727 52 14                  Tel: + 30 10 725 75 60
                                                         Fax: + 30 10 727 52 14
5   Date of the first implementation of the service
    From May 2000

6   Industrial Partner (s)




                                                                                                 112
ICELAND

158 ELECTRONIC CUSTOMS CLEARANCE OVER THE INTERNET USING DIGITAL SIGNATURE
1   Name and topic of the service
    Electronic Customs Clearance of goods over the Internet using digital signature

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.tollur.is
    http://vts.tollur.is - restricted admittance; needs user digital signature)

4   Contact details of proposer
    Name:                 Karl F. Gardarsson
    Organisation:         Directorate of Customs
    Function:             Head of Administration
    e-Mail:               karl.f.gardarsson@tollur.is
    Address:              Directorate of Customs,
                          Skulagata 17,
                          IS - 101 Reykjavik
                          ICELAND



5   Date of the first implementation of the service
    2001

6   Industrial Partner (s)




                                                                                      113
159 ELECTRONIC TAX RETURNS.
1   Name and topic of the service
    Electronic tax returns. Offers the following information on the web:
    Names, addresses, family, salaries, real estate, vehicles, student loans, deductions etc
    The user gets preliminary assessment of taxes and benefits.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.brussels.rsk.is

4   Contact details of proposer
    Name:         Bragi L. Hauksson
    Organisation: Internal Revenue Directorate (IRD)
    Function:
    e-Mail:       bragi.hauksson@rsk.is
    Address:     Laugavegur 166,
                 IS-150 Reykjavik
                 ISLAND

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)




                                                                                               114
204 INFORMATION SYSTEM ON LANDED CATCH AND FISHING QUOTAS
1   Name and topic of the service
     Information system on landed catch and fishing quotas of individual fishing vessels. The
    system receives information on landed catches from ports of landing in Iceland on a daily basis
    through a computer network. Data on quotas and transfer of quotas is also put into the system.
    The data is then made accessible for everybody on the internet (World Wide Web).

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ X ] national

3   Web address of service - For consultation and follow up
    www.fiskistofa.is (Icelandic version)
    www.fiskistofa.is/dirfish/
    (English version - contains only basic information on the Directorate of Fisheries)

4   Contact details of proposer
    Name:               Guðmundur Kristmundsson
    Organisation:       Directorate of Fisheries
    Function:          Implements the Government's policies on fishing and fish
                       processing, and collects and distributes fisheries data. Among
                       the Directorate‟s tasks are: allocation of catch quotas;
                       supervision of transfers of quotas; collection of catch data and
                       monitoring the quota status of individual vessels
    e-Mail:            gudkrim@fiskistofa.is
    Address:           Ingolfsstraeti 1
                       101 Reykjavik
                       ICELAND

5   Date of the first implementation of the service
    1995

6   Industrial Partner (s)




                                                                                                115
IRELAND

131 REVENUE ON LINE SERVICE (ROS ).
1   Name and topic of the service:
     Revenue On Line Service (ROS ).
    Internet based customer service initiative which allows customers to file returns , make
    payments and access revenue data over the internet.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.ros.ie

4   Contact details of proposer
    Name:         Margaret Whelan
    Organisation: Revenue
    Function:     ROS Strategy Manager
    e-Mail:      marwhela@revenue.ie
    Address:     2nd Floor,
                 Trident House,
                 IE - Blackrock,Co.
                 Dublin

5   Date of the first implementation of the service
    September 2000

6   Industrial Partner (s)
    Accenture




                                                                                         116
207 JOB-BANK E.RECRUITMENT ON THE WEB
1   Name and topic of the service
    Job-Bank electronic- recruitment on the web. An interactive service platform for jobseekers
    and employers.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [y ] national

3   Web address of service - For consultation and follow up
    www.fas.ie

4   Contact details of proposer
    Name:         Bernard Farry
    Organisation: FÁS
    Function:     IT Manager
    e-Mail:       Bernard.farry@fas.ie
    Address:     27-33 Upr Baggot Street
                 IE - Dublin 4
                 IRELAND

5   Date of the first implementation of the service
    January 2000

6   Industrial Partner (s)




                                                                                                  117
209 CURRICULUM AND RESOURCE MATERIAL DEVELOPMENT FOR FARMER IT TRAINING
1   Name and topic of the service
    Curriculum and resource material development for farmer IT Training.
    Computer training manuals and skills evaluation system available via the Internet

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ X ] national

3   Web address of service - For consultation and follow up
    www.client.teagasc.ie

4   Contact details of proposer
    Name:         Mairead Mulholland
    Organisation: Teagasc
    Function:     Curriculum Development Officer
    e-Mail:       mmulholland@kildalton.teagasc.ie
    Address:     Curriculum Development Unit,
                 Teagasc,
                 Kildalton College,
                 IE - Piltown,
                 Co. Kilkenny
                 IRELAND

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Teagasc




                                                                                        118
210 INTERNET MAPPING AND AREA PAYMENTS
1   Name and topic of the service
    Internet Mapping and Area Payments (iMAP) system.
    Using internet technology to receive and process applications for EU Direct Payments to the
    farming community.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:                   Gerry Meleady
    Organisation:          Department of Agriculture, Food and Rural Development
                           (DAFRD)
    Function:              Senior Systems Analyst
    e-Mail:                 gerry.meleady@daff.irlgov.ie
    Address:               Information Systems Division,
                           Agriculture House,
                           Kildare Street,
                           IE - Dublin 2,
                           IRELAND

5   Date of the first implementation of the service
    First Release January 2002

6   Industrial Partner (s)
    Accenture




                                                                                            119
211 SHEEP TAGGING REQUEST SYSTEM (STAR)
1   Name and topic of the service
    STAR - Sheep Tagging Request System
    The service facilitates sheep tagging, which was a response to a legislation imposed to
    diminish the threat of desease eg: foot and mouth.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    http://www.strs.agriculture.gov.ie

4   Contact details of proposer
    Name:         Eamonn Minogue
    Organisation: Dafrd
    Function:     eGovernment Manager
    e-Mail:      eamonn.minogue@daff.irlgov.ie
    Address:     Agriculture House,
                Kildare ST.
                IE - Dublin
                IRELAND




5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                              120
244 EHEALTH SERVICES
1   Name and topic of the service
    eHealth Services offers:
     Secures medical health data
     Patient based
     Health processes are being tandardised
     Data security

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.shb.ie

4   Contact details of proposer
    Name:          Ursula O‟Sullivan
    Organisation: Southern Health Board
    Function:      Management Services Department
    e-Mail:        osullivanu@shb.ie
    Address:      Southern Health Board
                  Management Services Department
                  IE - Wilton Road
                  CORK

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                121
245 THE OFFICE FOR HEALTH MANAGEMENT
1   Name and topic of the service
    The Office for Health Management – Management Development Information and Support on
    line for personnel working within the Health and Social Services Sector in Ireland.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [X ] regional
    [ X] national

3   Web address of service - For consultation and follow up
    http//:www.tohm.ie

4   Contact details of proposer
    Name:         Nick Reilly
    Organisation: Office for Health Management
    Function :    ICT co-ordinator
    e-Mail:       nick.reilly@tohm.ie
                 nickreilly@eircom.net
    Address:     25 Harcourt Street,
                 IE - Dublin 2
                 IRELAND

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)




                                                                                     122
270 MAYO COUNTY LIBRARY
1   Name and topic of the service
    Mayo County Library - Delivering the Electronic library
    This services provides access to the library 24hrs a day 7 days a week.
    It uses a unique PIN number and security code.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.mayolibrary.ie

4   Contact details of proposer
    Name:          Austin Vaughan
    Organisation: Mayo County Library,
    Function:     County Librarian
    e-Mail:       avaughan@mayococo.ie
    Address:      Mountain View
                  Castlebar
                  IE – CO. Mayo
                  IRELAND

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                              123
271 PLANMAP
1   Name and topic of the service
    PlanMap - Integrated Planning Application information system, which brings planning to the
    people.
    Provides acces through the computer to current panning applications and to a full site history.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service -
    This service is available at present on an Intranet Web Site only.

4   Contact details of proposer
    Name:           Gerry Sheeran
    Organisation: Limerick County Council
    Function:       Senior Engineer
    e-Mail:         gsheeran@limerickcoco.ie
    Address:        County Buildings,
                    O'Connell Street,
                    IE – Limerick
                    IRELAND

5   Date of the first implementation of the service
    April 2000
    .
6   Industrial Partner (s)




                                                                                                  124
275 PLANNING SERVICES ONLINE ALL OF THE TIME
1   Name and topic of the service –
    planning.meath.ie Planning Services Online All Of The Time. The service demonstrates how
    the web environment enables local government to disemenate information to the public in an
    unprecedented manner. This service utilises intranet technologies for staff of the local
    authority, extranet for the elected members and internet for the public at large.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://planning.meath.ie
    http://www.meath.ie
    http://business.meath.ie

4   Contact details of proposer
    Name:         Tommy Kavanagh
    Organisation: Meath County Council
    Function:     Head Of Information Systems
    e-Mail:      tkavanag@meathcoco.ie
    Address:     County Hall,
                Railway Street,
                IE - Navan,Co. Meath
                IRELAND

5   Date of the first implementation of the service
    March 2000

6   Industrial Partner (s)




                                                                                           125
ITALY

027 ICT IN HEALTH CARE & NETLINK
1   Name and topic of the service
     12 projects for improvement of ICT in Health Care services in Regione Liguria
     NETLINK – An Experience in Imperia province


2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:                 Piero Micossi
    Organisation:         Regione Liguria
    Function:            Assessore
    e-Mail:              piero.micossi@regione.liguria.it
    Address:             Via D‟Annunzio 64
                        IT - 16121 Genova
                        ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                      126
030 PROFESSIONAL TRAINING & VOCATIONAL GUIDANCE
1   Name and topic of the service
     Professional Training & Vocational Guidance
    Provides a high quality of communication between citizens and the public administration, real
    time interaction and time saving.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.regionecalabriaassform.it

4   Contact details of proposer
    Name:         Anna Barbaro
    Organisation: Regione Calabria
    Function:     official
    e-Mail:      anna.barbaro@regionecalabriaassform.it
    Address:     Via degli Angioini n. 143
                 IT - Catanzaro
                 ITALY

5   Date of the first implementation of the service
    Operational from November 2001

6   Industrial Partner (s)




                                                                                               127
031 PROVINCIAL ONE-STOP OFFICE
1   Name and topic of the service:
    Provincial One-Stop Office - For Productive Activities regarding Municipalities. Exchanging
    documents on an inter-municipal level.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.provincia.fi.it/sportellounico

4   Contact details of proposer
    Name:          Enno Ghiandelli
    Organisation: Provincia di Firenze
    Function:     Chief Officier
    e-Mail:       e.ghiandelli@provincia.fi.it
    Address:     via Cavour, 9
                 IT - 50100 Firenze
                 ITALY

5   Date of the first implementation of the service
    Electronic signature implemented by June 2002

6   Industrial Partner (s)
    Firenze Technologia




                                                                                             128
034 2000 RENT FRONT OFFICE
1   Name and topic of the service
     2000 Rent Front Office - financial support to get renting houses. Assist with rational
    management of administrative procedures, strong interaction between local and regional
    leveland easy exchange od data.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://Fsa.regione.lombardia.it

4   Contact details of proposer
    Name:         Emilio Casiraghi
    Organisation: Regione Lombardia
    Function:     responsabile for "demand information and management" Office
    e-Mail:      Emilio_Casiraghi@Regione.Lombardia.it
    Address:     26, Via Fara,
                 IT - 20124 MILANO
                 ITALY

5   Date of the first implementation of the service
    Since April 2000

6   Industrial Partner (s)




                                                                                              129
035 ON-LINE SERVICES TO AGRICULTURE FIRMS
1   Name and topic of the service
    On-line services to agriculture firms – builds the „agricultural firm‟ and gives them the
    opportunity to exploit agriculture policy.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service – For consultation and follow up
    www.agricoltura.regione.lombardia.it
    www.siarl.regione.lombardia.it

4   Contact details of proposer
    Name:              Massimo Ornaghi
    Organisation:      Regione Lombardia – Direzione Generale Agricoltura
    Function:         Responsible for Information System
    e-Mail:           massimoornaghi@regione.lombardia.it
    Address:         Piazza IV Novembre 5
                     IT - Milano
                     ITALY

5   Date of the first implementation of the service
    August 2001
6   Industrial Partner (s)




                                                                                                130
036 CRS-SISS, HEALTHCARE
1   Name and topic of the service
     CRS-SISS, “Cards for Regional Services - HealthCare Information System” (or, in Italian,
    Carta Regionale dei Servizi - Sistema Informativo Socio-Sanitario referenced as S.I.S.S. here
    after) aims to to support most of the processes and the information flows related to the Health
    provision. The first application of the project has been focused on Health Care environment.
    The infrastructural components are based on a regional network (providing transport,
    interoperability and application cooperation) and smartcards for Citizens and Professionals.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.crs.lombardia.it

4   Contact details of proposer
    Name:         Maurizio Amigoni
    Organisation: Regione Lombardia – Direzione Generale Sanità
    Function:     Dirigente UO Programmazione
    e-Mail:        maurizioamigoni@regione.lombardia.it
    Address:      via Pola 9/11,
                  IT - 20124 Milano
                  ITALY

5   Date of the first implementation of the service
    During 2001 pilot implementation up to 2005 all region implementation

6   Industrial Partner (s)
    Ericsson, Elsag, Sema and Sun Microsystems




                                                                                                131
037 REGIONAL MULTIMEDIA LIBRARY
1   Name and topic of the service
    Mediateca Regionale – Regional Multimedia Library. An integrated system enabling to
    catalogue and access online the Valle d‟Aosta Region digital multimedia heritage. Available
    materials are mainly photographs, audio files, videos. The systems allows both simple and
    complex query and researches. Users can interface with the system via Internet, through a
    standard PC and a browser, so they can access to the region‟s historical, ethnographic and
    tourist patrimony.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://next.diapasonsrl.it/metacatalogo

4   Contact details of proposer
    Name:           Tullio BALLARINO
    Organisation:    Regione Autonoma Valle Aosta - Italy
    Function:       Capo servizio (manager of the service)
    e-Mail:          dsi@regione.vda.it
    Address:        Piazza Deffeyes 1
                    IT - 11100 AOSTA
                    ITALY

5   Date of the first implementation of the service
    Operational from November 2001 for regional internal users, full exploitation from beginning
    2002

6   Industrial Partner (s)




                                                                                              132
039 BOLOGN@TURISMO
1   Name and topic of the service
     Bologn@Turismo - Tourist information
    All events and relevant tourist information are presented in customised views, available at any
    time.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    ( X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.comune.bologna.it/bolognaturismo

4   Contact details of proposer
    Name:         Leda Guidi
    Organisation: Municipality of Bologna – Information to the Citizens Dept.
                   (Director of the Dept. Mr Alessandro Rovinetti)
    Function:     Iperbole Civic Network Manager
    e-Mail:       com@comune.bologna.it
    Address:     Piazza Galileo, 4
                 IT – Bologna
                 ITALY

5   Date of the first implementation of the service
    September 2000

6   Industrial Partner (s)




                                                                                                 133
050 THE ELECTRONIC PAYMENT ORDER OF THE PROVINCE OF PARMA.
1   Name and topic of the service

    The electronic payment order of the Province of Parma.

    The electronic payment order aims to innovate and radically simplify the management of
    transactions between the two bodies. Payment orders are the instrument by which the
    Provincial Administration orders its treasurer (the Monte di Parma Bank) to pay its creditors
    (citizens, companies and other public organisations). The Treasurer, then, makes the payments
    and sends the Provincial Administration a list of debits. This information is automatically
    registered and filed in the information system of the Administration‟s accounting system.


2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:         Andrea Nicolini
    Organisation: Province of Parma
    Function:     Dirigente Sistema Informativo
    e-Mail:      A.Nicolini@provincia.parma.it
    Address:     Piazzale della Pace, 1
                IT - Parma
                ITALY

5   Date of the first implementation of the service
    June 2000

6   Industrial Partner (s)
    Sedacri Nord, ADS S.P.A.




                                                                                              134
052 TELEMATIC APPLICATION TO SUPPORT THE SINGLE ACCESS POINTS FOR COMPANIES
1   Name and topic of the service
    The social, health and assistance information desk is a database which can be accessed by
    Internet and which collects and summarises AUSL (the Local Health Units Organisation)
    health services as well as the social/assistance services offered by the Municipalities. In this
    way the public has access to all essential information on all types of services. The individual
    operatives update the information relative to the service they represent directly via internet.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://salute.provincia.parma.it/

4   Contact details of proposer
    Name:            Andrea Nicolini
    Organisation:    Province of Parma
    Function:        Information Systems Manager
    e-Mail:         A.Nicolini@provincia.parma.it
    Address:        Piazzale della Pace, 1
                    IT– Parma
                    ITALY

5   Date of the first implementation of the service
    Beginning 2002

6   Industrial Partner (s)
    Terratorial Telematics Laboratory




                                                                                                 135
053 ICI ONLINE
1   Name and topic of the service
    ICI online – this service allows presentation of the declaration and pays the ICI tax using the
    Internet.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - The service in this phase is reserved to operator.

4   Contact details of proposer
    Name:          dott.ssa Luciana Becherini
    Organisation: Comune di Prato
    Function:     manager of Income Taxes
    e-Mail:       l.becherini@comune.prato.it
    Address:     viaTintori 48
                 IT - 59100 Prato
                 ITALY

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)




                                                                                                  136
054 ONLINE PAYMENTS
1   Name and topic of the service
    Online Payments - Citizens can pay some school taxes and car fines online with the use of a
    credit card.

2   Responsible government level (Mark [X] whichever applies)
    [ x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up. The service is accessible providing
    the identity card number and name for school service, the car number plate and the fine
    number         for     car       fines;      a       demo        is       available        at
    http://www.comune.prato.it/servcom/scuola/home.htm

4   Contact details of proposer
    Name:           Gabriella Martinelli
    Organisation: Comune di Prato, Italy
    Function:       manager of the Information Technology Department
    e-Mail:         g.martinelli@comune.prato.it
    Address:        Sistema Informativo
                   Comune di Prato
                   via Cairoli 16
                   IT - 59100 Prato
                   ITALY

5   Date of the first implementation of the service
    November 2000

6   Industrial Partner (s)




                                                                                              137
055 PROGETTO T_SERVE
1   Name and topic of the service
    Progetto T_Serve - Citizens can pay some taxes and can obtain certificates in drugstores by
    increasing the number of public windows (payment points).

2   Responsible government level (Mark [X] whichever applies)
    [ x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    The service is protected

4   Contact details of proposer
    Name:           Gabriella Martinelli
    Organisation: Comune di Prato, Italy
    Function:       manager of the Information Technology Department
    e-Mail:         g.martinelli@comune.prato.it
    Address:        Sistema Informativo
                   Comune di Prato
                   via Cairoli 16
                   IT - 59100 Prato
                   ITALY

5   Date of the first implementation of the service
    November 2000

6   Industrial Partner (s)




                                                                                                  138
059 ONE STOP ACCESS TO THE SERVICES OF THE “COMUNE DI LIVORNO”
1   Name and topic of the service
    One stop access to the services of the “Comune di Livorno” for professionals, businesses and
    enterprises. A business user can access the following functions either remotely, through an
    Internet connection, or on site at the “Comune di Livorno” (in the following often abbreviated
    as CdL), through a single counter. In order to achieve this functionality, CdL started a project,
    called “Flussi Documentali” (Document Workflow), to “informatize” the way in which
    information was exchanged and documents were handled within the CdL, with the aim of
    providing all services to business and to citizens in a telematic way.
2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.comune.livorno.it

4   Contact details of proposer
    Name:         Graziella Launaro
    Organisation: Comune di Livorno
    Function:     Director of General Affairs
    e-Mail:       glaunaro@comune.livorno.it
    Address:     Piazza del Municipio 1,
                 IT - 57123 Livorno
                 ITALY

5   Date of the first implementation of the service
    Mid 2000

6   Industrial Partner (s)
    Project S.P.A.




                                                                                                  139
060 TERRITORIAL PORTAL
1   Name and topic of the service
    Territorial Portal – Streamlining of bureaucratic procedures and simplification of relations
    between the citizen and the public Administration.
    Also Marketing trade from business to business and business to citizen.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.e-mantova.it

4   Contact details of proposer
    Name:            Stefano Montanari
    Organization:    Town Hall of Mantua
    Function:        town councillor for the competitive development
    e-Mail:           stefano.montanari@domino.comune.mantova.it
    Address:         Via Roma, 39
                     IT – 46100
                     Mantova
                     ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)
    ASI spa, Telecom, Oracle




                                                                                                   140
062 RETE INTRANET E FIRMA DIGITALE PER GLI ENTI DI FORMAZIONE PROFESSIONALE
1   Name and topic of the service:
    Rete Intranet e Firma Digitale per gli Enti di Formazione Professionale della Provincia di
    Napoli.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local - Amministrazione provinciale di Napoli
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.provincia.napoli.it

4   Contact details of proposer
    Name:          Rossella Guarracino
    Organisation: Provincia di Napoli, Direzione Orientamento e Formazione
                  Professionale
    Function:    Director
    e-Mail:       rguarracino@provincia.napoli.it
    Address:     Via Giannone 33/A
                  IT – 80100 – Napoli
                  ITALY

5   Date of the first implementation of the service
    July 2001

6   Industrial Partner (s)




                                                                                           141
064 “ITALIAN OFFICIAL LAW GAZETTE”
1   Name and topic of the service
     “Italian Official Law Gazette”. On online data base of the italian laws since March 1998. In
    Italy it is the unique administration provinding free of charge this kind of service and for this
    reason we have thousands of web access from the italian citizens.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.comune.jesi.an.it/MV/gazzette_ufficiali/index.html

4   Contact details of proposer
    Name:            Paola Sabbatini
    Organisation: Comune di Jesi
    Function:      Functionary
    e-Mail:         sabbatini@comune.jesi.an.it
    Address:       Piazza Indipendenza 1
                   IT – 60035 Jesi (AN)
                   ITALY

5   Date of the first implementation of the service
    March 1998

6   Industrial Partner (s)




                                                                                                  142
065 ONLINE CULTURAL AND TOURIST EVENTS
1   Name and topic of the service
    Online Cultural and tourist events. Collecting, publishing and searching of cultural and tourist
    events via web and via Short Message Services technology.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up http://rtb.provincia.brescia.it
    Send to cgrassotti@provincia.brescia.it an email message to receive a password to access the
    Extranet Area

4   Contact details of proposer
    Name:           Ing. Raffaele Gareri
    Organisation: Provincia di Brescia
    Function:      ICT MANAGER
    e-Mail:       rgareri@provincia.brescia.it
    Address:      Via Milano, 13
                   IT - 25126 BRESCIA
                   ITALY

    Contact details of technical reference
    Name:          D.ssa Claudia Grassotti
    Organisation: Provincia di Brescia
    Function:      IT Technician
    e-Mail:         cgrassotti@provincia.brescia.it
    Address:       Via Milano, 13
                   IT- 25126 BRESCIA
                   ITALY

5   Date of the first implementation of the service
    Mid 2000

6   Industrial Partner (s)
    Partnership with TIM SPA




                                                                                                 143
068 ANAGRAFE ON LINE
1   Name and topic of the service
    Anagrafe On Line. A web based system to consult the official townhall anagrafic citizens
    database.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.comune.cento.fe.it/new/an_o_l_d/index.htm

4   Contact details of proposer
    Name:          Ing. Christian Pezzin
    Organisation: City of Cento (FERRARA) - Italy
    Function:     Vice Mayor
    e-Mail:        pezzin@comune.cento.fe.it
    Address:      via Guercino, 41
                  IT - CENTO (FE)
                  ITALY

5   Date of the first implementation of the service
    March 2001

6   Industrial Partner (s)




                                                                                         144
069 EXECUTIVE PLAN OF MANAGEMENT
1   Name and topic of the service
    Executive Plan of Management (E.P.M.) on line is a programming instrument through which
    the local government, determines its objectives and the needed resources (human, financial
    and instrumental) at the beginning of the year.
    This is the first and decisive step towards the electronic democracy and transparency, which
    will enable each citizen to control if the political programs illustrated during the electoral
    campaign come true by administrative action.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.cesena.fc.it/Organizzazione/obiettivi-PEG.htm

4   Contact details of proposer
    Name:         Giordano Conti
    Organisation: Municipality of Cesena – Region Emilia Romagna – Italy
    Function:     Mayor of the Municipalty of Cesena
    e-Mail:        degli_angeli_s@comune.cesena.fc.it
    Address:      Piazza del Popolo, 10
                  IT– 47023 Cesena (FC)
                  ITALY
    Address for communications: Servizio Organizzazione e Controllo –
                 Piazza del Popolo, 10
                 IT – 47023 Cesena (FC)
                 ITALY

5   Date of the first implementation of the service
    Recently updated 2001

6   Industrial Partner (s)




                                                                                               145
073 IL SERVIZIO SUN-APT
1   Name and topic of the service
    SUN-APT e‟ un sistema informativo per la gestione dello sportello unico per le attività
    produttive, commerciali ed edilizio residenziali.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.cascina.pi.it

4   Contact details of proposer
    Name:             Paola Rosellini
    Organisation:     Comune di Cascina
    Function:         Marketing Manager
    e-Mail:           prosellini@comune.cascina.pi.it
    Address:         via T. Romagnola n° 199
                     IT – 56021 Cascina (PI)
                     ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                        146
074 TURISMO.MARCHE.IT
1   Name and topic of the service
    Turismo.Marche.it - Tourist Network of Services on-line for the Marche Region visitors.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.turismo.marche.it

4   Contact details of proposer
    Name:         Carla Alfonsi
    Organisation: Marche Region Administration
    Function:     Project Responsible
    e-Mail:       Carla.alfonsi@regione.marche.it
    Address:     Via Gentile da Fabriano 9
                  IT - 60125 Ancona
                  ITALY

5   Date of the first implementation of the service
    May 2001

6   Industrial Partner (s)




                                                                                              147
077 THE WHOLE CITY IN THE NET
1   Name and topic of the service
    The whole City in the net - The Territorial Information System (TIS) of the City of Modena

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://sit.comune.modena.it

4   Contact details of proposer
    Name:          Mrs. Graziella Ansaloni
    Organisation: City of Modena
    Function:      Head Officer Telematic City and Information System Department
    e-Mail:         graziella.ansaloni@comune.modena.it
    Address:      Via Santi, 40
                   IT – 41100 Modena
                   ITALY
                   Tel. +39-059-206367 Fax +39-059-206070

5   Date of the first implementation of the service
    May 2000

6   Industrial Partner (s)




                                                                                                 148
080 UFFICIO RELAZIONI CON IL PUBBLICO – INFORMAGIOVANI
1   Name and topic of the service
    Ufficio Relazioni Con il Pubblico – Informagiovani

2   Responsible government level (Mark [X] whichever applies)
    [ x] local Mayor - Mr. Walter Laganà
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.monopoli.bari.it

4   Contact details of proposer
    Name:         Mariella Mastromarco
    Organisation: Comune di Monopoli
    Function:     in charge of the service
    e-Mail:       urpmonopoli@comune.monopoli.bari.it
    Address:     Via Garibaldi n.6
                  IT- 70043 Monopoli
                  ITALY

5   Date of the first implementation of the service
    1998

6   Industrial Partner (s)




                                                                149
084 SPORTELLO UNICO
1   Name and topic of the service
    Sportello Unico per le Imprese e i cittadini

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://sportellounico.comune.mantova.it

4   Contact details of proposer
    Name:          Stefano Montanari
    Organisation: Comune di Mantova
    Function:     Assessore per lo sviluppo conpetitivo
    e-Mail:       stefano.montanari@domino.comune.mantova.it
    Address:     Via Roma,
                 IT - 39 – 46100 – Mantova
                 ITALY

5   Date of the first implementation of the service
    May 1999

6   Industrial Partner (s)
    Partnership with ASI Spa




                                                                150
103 TELEMACO
1   Name and topic of the service
     TELEMACO. A Secure Electronic Filing and Retrieving to/from the Italian Business Register
    The interactive service allows both to electronically transmit (via web) the company
    declarations to the Italian national Business Register and to verify progress status of the
    declarations and to retrieve online and get legally valid documents issued by Chambers of
    Commerce according to the existing legislation. Telemaco is now able to ensure secure
    electronic filing to the Business Register thanks to the use of digital signatures on the basis of
    the specific Italian legislation, which establishes the full legal validity of the documents
    electronically transmitted if digitally signed.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    http://web.telemaco.infocamere.it/
    Other related web addresses:
    http://www.infocamere.it
    http://www.unioncamere.it
    http://card.infocamere.it
    http://digisec.infocamere.it

4   Contact details of proposer
    Name:                    Vito Giannella
    Organisation:            UNIONCAMERE – The national Association of the
                            Italian Chambers of Commerce
    Function:               Representative in Brussels
    e-Mail:                  vito.giannella@unioncamere.be
    Address:                Rue de l‟Industrie, 22
                            BE – 1040 Brussels
                            BELGIUM
    Telephone:              0032.2.5141300
    Fax:                    0032.2.5144445

5   Date of the first implementation of the service
    July 1998

6   Industrial Partner (s)




                                                                                                   151
109 EUROPA RAP 100
1   Name and topic of the service
    Europa Rap 100 - Networking Structural Funds information for public administration.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    http://europa.formez.it

4   Contact details of proposer
    Name:         Salvatore Marras
    Organisation: FORMEZ
    Function:     Coordinator
    e-Mail:        smarras@formez.it
    Address:      Via Roma 83
                  IT-09124 CAGLIARI
                  ITALY

5   Date of the first implementation of the service
    1997

6   Industrial Partner (s)




                                                                                          152
118 EMPLOY
1   Name and topic of the service
     EMPLOY: New Employment through innovative Tools and Services for an efficient/effective
    European Structural Funds Management. EMPLOY develops innovative, multimedia and
    integrated Tools and Services designed to support the Management of the European Structural
    Funds process, involving local, regional, national and EU administrations as well as SMEs and
    citizens as the final recipients.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [X] national
    [X] international

3   Web address of service - For consultation and follow up
    www.employproject.org

4   Contact details of proposer
    Name:         Lara Gadda
    Organisation: AIP – Politecnico di Milano
    Function:     research collaborator
    e-Mail:      lara.gadda@polimi.it
    Address:     Piazza Leonardo da Vinci, 32
                 IT– 20133 Milan
                 ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                              153
120 E-PROCUREMENT
1   Name and topic of the service
    e-Procurement - A new model of electronic procurement for the network of Italian Post Offices.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [x] national

3   Web address of service:
    The system has been developed and tested over the intranet of Poste Italiane, to which access is
    possible only by internal users.

4   Contact details of proposer:
     Name             Ms. Alessandra Scuracchio
     Organisation     Postecom Spa
     Function        Project Manager
    e-mail:           alessandra.scuracchio@postecom.it
    Address:         Viale Europa 147, 2° floor
                     IT-00144 Rome
                     ITALY

5   Date of the first implementation of the service
    July 2000

6   Industrial Partner (s)
    SAP and Ernst and Young




                                                                                                  154
136 THE ONLINE FISCAL SERVICE
1   Name and topic of the service
    Servizio Telematico per le Fiscalita: The online Fiscal Service.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   web address of service - for consultation and follow up

    www.finanze.it (two-way communication, information, news, documentation and forms,
    deadlines, rules and regulations D.B., interactive applications, software, assistance, addresses,
    guides).
    This service has been accessed by 290 million users from January the 1st to May the 31st. 2001
    www.uniconline.finanze.it (online services via internet for authorised citizens)
    www.telematico.entrate.finanze.it (online services for authorised intermediaries)
    www.siatel.finanze.it (online services for regions and municipalities)
    www.sister.agenziaterritorio.it (online services for notaries, engineers, architects,
    municipalities, other public bodies). Over 7.000 users authorised (June 2001)
    www.agenziadogane.it (services for custom officers and operators and import/export
    companies)


4   Contact details of proposer
    Name:         Ing. Enrico De Lellis
    Organisation: Ministry of Economy and Finance – Fiscal Policy Department
    Function: : Information Technology Co-ordination Office
    e-Mail:       edelellis@finanze.it
    Address:     Dipartimento per le Politiche Fiscali – Ufficio Coordinamento
                 Tecnologie Informatiche
                 Viale Europa 242, ROMA,
                 IT-00144
                +39 06 59 64 87 44

5   Date of the first implementation of the service
    May 1998

6   Industrial Partner (s)
    SOGEI




                                                                                                   155
154 LOCAL DEVELOPMENT
1   Name and topic of the service
     Local Development – Clearer communication between citizens and administration and,
    internal, a more efficient human resource management.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    UNDER CONSTRUCTION : www.provincia.teramo.it

4   Contact details of proposer
    Name:         Ernino D‟Agostino
    Organisation: Province of Teramo
    Function:     Councilman for Local Development
    e-Mail:       laaprati@tin.it
    Address:     VIA G.MILLI 2
                  IT – 64100 Teramo
                  ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                          156
161 ON-LINE FILE DOCUMENTATION
1   Name and topic of the service
    On-line file documentation - Application for building permission.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.ancona.it/comune/urbanistica/urbanistica.htm

4   Contact details of proposer
    Name:         Sonia Massobrio
    Organisation: Comune di Ancona
    Function:     Innovation Director
    e-Mail:       sonia.massobrio@tin.it

    Name:           Sauro Moglie
    Organisation:   Comune di Ancona
    Function:       Town planning Director
    e-Mail:         sauro.moglie@comune.ancona.it
    Address:        via Cialdini n.54
                    IT – Ancona
                    ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                        157
164 EXPORT CLUB
1   Name and topic of the service
    Export Club: system of interactive services for Italian companies, specialized in information
    on export markets. The system includes tools for assessing costumer needs and selects them
    dinamically and in real time, for dissemination of information at national level.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.ice.it

4   Contact details of proposer
    Name:         Giulio MULAS
    Organisation: ICE – Istituto nazionale per il Commercio Estero
                  (Italian Institute for Foreign Trade)
    Function:      Head of Marketing Department
    e-Mail:        diffusione.servizi@ice.it
    Address:      Via Liszt, 21
                   IT – 00144 Rome
                   ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)
    IBM, Fulcrum TechnologiesDun and Bradstreet, Standard and Poors, Italian Association of
    Chamber of Commerce, ANSA.




                                                                                              158
165 THE OFFICIAL GATEWAY TO INTERNATIONAL BUSINESS AND TRADE
1   Name and topic of the service
    Promoting Italy - The Official Gateway to International Business and Trade.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ X] national

3   Web address of service - For consultation and follow up
    www.italtrade.com

4   Contact details of proposer
    Name:         Giulio MULAS
    Organisation: ICE – Istituto Nazionale per il Commercio Estero
                  (Italian Institute for Foreign Trade)
    Function:     Head of Marketing Department
    e-Mail:        diffusione.servizi@ice.it
    Address:      Via Liszt, 21
                   IT – 00144 Rome
                   ITALY

5   Date of the first implementation of the service
    April 2001

6   Industrial Partner (s)
    AGI, AEFI,




                                                                                  159
166 TRENDENZE
1   Name and topic of the service
    Trendenze – The website allows Italian and North American companies a mutual exchange of
    business opportunities.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ X] national

3   Web address of service - For consultation and follow up
    www.trendenze.it soon also available at www.trendenze.com

4   Contact details of proposer
    Name:         Giulio MULAS
    Organisation: ICE – Istituto Nazionale per il Commercio Estero
                  (Italian Institute for Foreign Trade)
    Function:     Head of Marketing Department
    e-Mail:        diffusione.servizi@ice.it
    Address:      Via Liszt, 21
                   IT– 00144 Rome
                   ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)
    A partner ship with the „National Confederationfor the Craft Sector and small & medium
    Enterprises of Italy.




                                                                                             160
168 THE CULTURAL INFORMATION SYSTEM IN TRENTINO
1   Name and topic of the service
    The Cultural Information System in Trentino. A massive database of books is available 24hrs a
    day.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [X] regional
    [ ] national

3   Web address of service – for consultation and follow-up
    www.trentinocultura.net\catalogo\catalogo bibliografico trentino

4   Contact details of proposer
    Name:         Valter Falagiarda
    Organisation: Department of Education, Vocational Training and Culture
    Function:     person in charge of the project
    e-Mail:        valter.falagiarda@provincia.tn.it
    Address:      Provincia Autonoma di Trento,
                  Department of Education, Vocational Training and Culture,
                  IT - Via Romagnosi,5
                  ITALY

5   Date of the first implementation of the service
    April 1998

6   Industrial Partner (s)




                                                                                              161
175 COMMUTER
1   Name and topic of the service
    “Commuter”. A cartographic consultation system on Internet, which performs navigation on
    cartographic data; cadastral data certification and query; land use destination certificates. It is
    designed to dialogue with a cartographic client part whose name is “Iridium”

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://cst.provincia.bologna.it/commuter/

4   Contact details of proposer
    Name:           Prof. Vittorio Prodi
    Organisation: Province of Bologna
    Function:       President
    e-Mail:         presidente@provincia.bologna.it
    Address:        Via Zamboni, 13
                   ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                    162
178 TORINO FACILE VALDA COOMBER
1   Name and topic of the service:
    Torino Facile is the City of Turin‟s initiative that co-ordinates the efforts to supply citizens
    with on-line government services via ICT means. Main services put at work in the last two
    years are listed below:
     Ticket booking and payment for concerts and shows (since 06/99)
     Cadastral survey, tax computation and payment (since 06/00)
     Personal data certificates issue (since 10/00)
     Regional and Municipal tax survey (since 12/00)
    Torinofacile empowers its e-government strategy through some basic means:
     A mighty policy of dissemination and awareness using the school system and many local
       events
     strong understanding with the local bank system, liable for the on-line payment system
     suitable agreements with the private players, first of all the local newspapers and key
       telecom operators,
     use of state-of-art technology, by which worth mentioning digital certificates technology
       and smart cards

2   Responsible government level
    [X] local
    [ ] regional
    [ ] national

3   Web address of service -
    www.torinofacile.it

4   Contact details of proposer
    Name:               FRANCO CARCILLLO
    Organisation:       COMUNE DI TORINO - Servizio Telematico Pubblico
    Function:           Information System Manager
    e-Mail:             pollone@csp.it; franco.carcillo@comune.torino.it
    Address:            CSP-Via Livorno, 60 10144 TORINO

5   Date of the first implementation of the service
    Mid 1999

6   Industrial Partner (s)
    CSI Piemonte, S. Paolo IMI, Banca, CRT, CONTRIT, Telecom Italia Omnitel, La Stampa,
    Ciaoweb, IBM, Bull, Cisco)




                                                                                                   163
182 WEB CALL CENTRE
1   Name and topic of the service
    “Web Call Centre”. A citizens-to-administration web relationship system. On the Municipal
    web site (www.comune.milano.it) there are links for sending e-mails to every department of
    the municipality or, to a central web call centre office.
    The web call centre service has been organised to assure that citizens are given fast and
    detailed answers and an internal editorial staff was created. Members of the staff are municipal
    employees who, besides continuing in their previous activities, are responsible also for
    answering citizens e-mails concerning their department and for updating information on the
    municipal web site concerning their department‟s services and activities. The staff members
    have been trained both on computer/internet and on how to deal with citizens. A new citizens
    oriented administration has been promoted.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.milano.it

4   Contact details of proposer
    Name:             Caterina
    Organisation:      Ferrario
    Function:         Head Research Office
    e-Mail: caterina. ferrario@comune.milano.it
    Address:          Piazza Scala, 2
                      IT- 20121 Milano
                      ITALY

5   Date of the first implementation of the service
    June 2000

6   Industrial Partner (s)




                                                                                                 164
201 SISTER VIBO
1   Name and topic of the service
    SISTER VIBO - Sistema territoriale a rete Vibo Valentia.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.sistervibo.it

4   Contact details of proposer
    Name:         Avv. Antonio Palmieri
    Organisation: Camera di Commercio Industria Agricoltura Artigianato Vibo
                 Valentia
    Function:     Segretario Generale
    e-Mail:      segreteria.generale@tin.it
    Address:     Viale G. Matteotti, 1
                 IT - 89900 VIBO VALENTIA
                 ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                               165
216 OPTICAL ARCHIVING
1   Name and topic of the service
    Archiviazione Ottica a Norma A.I.PA The optical recording (archiving) system experimented
    by the Government allowed cost savings and more efficency and security in researching in
    preserving documents. This is an immediate benefit for the citizens in terms of speed and
    quality of the service.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.pesaro.ps.it

4   Contact details of proposer
    Name:         Della Chiara Giorgio
    Organisation: Comune di Pesaro
    Function:     Dirigente
    e-Mail:       g.dellachiara@comune.pesaro.ps.it
    Address:      P.zza del Popolo, 1
                  IT - 61100 Pesaro (PU)
                  ITALY
    Ph:           0721 3872 86

5   Date of the first implementation of the service
    Gennaio 2001

6   Industrial Partner (s)
    Top Consult s.r.l.
    Via valeggio 22/E
    10128 Torino ITALY
    011-5805994




                                                                                          166
223 TELLUS SYSTEM
1    Name and topic of the service
    TELLUS System : a comprehensive regional information system to support the reconstruction
    in earthquake damaged large areas. It represents an observatory of the complex activities
    involved with the reconstruction in earthquake damaged areas and a valid support for the
    planning and management of every related action.
    This ICT project is based on the Extranet and Internet, in order to build a community net
    composed by all the people and institutions involved in the reconstruction and sparse in the
    territory of the region.

2   Responsible government level
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Sismamarche (access allowed after authentication)
    www.regione.marche.it/terremoto/tellusWorkFlow/index.htm (access allowed)

4   Contact details of proposer
    Name:             Serenella Carota
    Organisation:     Regione Marche
    Function:         Project Leader
    e-Mail:           serena.carota@regione.marche.it
    Address:         via Tiziano
                     IT - 44 60100 Ancona
                     ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                             167
224 INTERCHANGE SERVICE
1   Name and topic of the service
    Interchange service between Municipality and Cadastral Office.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    r.dolce@inf.comune.palermo.it

4   Contact details of proposer
    Name:         Roberto Dolce
    Organisation: Municipality of Palermo
    Function:     Progect Manager
    e-Mail:       r.dolce@tin.it
    Address:      Viale del Fante,
                  ex ufficio Stampa dei mondiali
                  ITALY
    tel:336 415103
    Fax:0039 91 6781419

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)
    Convention between the Municipality of Palermo and the ministry of Finance.




                                                                                  168
232 SIENA CABLE CITY – CIVIC CHANNEL
1   Name and topic of the service
     Siena Cable City – Civic Channel One can access the service via the television, watch a trailor
    and download a film.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.comune.siena.it

4   Contact details of proposer
    Name:          Miranda Brugi
    Organisation: Siena Municipality
    Function:     IT General Manager
    e-Mail:       comsi@comune.siena.it vanessa@comune.siena.it
    Address:     Casato di Sotto, 23 53100 Siena

5   Date of the first implementation of the service

6   Industrial Partner (s)
    The project is been realized in partnership with Monte dei Paschi di Siena, like financial
    partner, and with Telecom Italia. Telecom Italia has prepared the network.




                                                                                                 169
234 PROJECT BEATRICE
1   Name and Topic of Service
    Project Beatrice - On line health care services reservation.

2   Responsible Government Level

3   Web Address of Service – for consultation and follow-up

4   Contact Details of Proposer
    Name:         Paolo Risso
    Organisation: IT Department
    Function:     Regione Lazio
    e-mail:       prisso@regione.lazio.it

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                   170
237 INTERACTIVE WEB SERVICES
1   Name and topic of the service
    Interactive web services for citizens spreads information coming from:
            a) General processing management system performed by means of smart card (used as
                citizen services card and to pay for gas)
            b) Editorial activities carried out by an information provider such as the regional
                administration
            c) Services carried out by external bodies to allow users to use only one access point
                to browse information regarding tenders

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web Address of Service – for consultation and follow-up
    www.regione.fvg.it

4   Contact details of proposer
    Name:          Mario Citter
    Organisation: Regione Friuli – Venezia Giulia
    Function:      Director of Regional Information System
    e-Mail:         mario.citter@regione.fvg.it
    Address:       Piazza dell‟Unità d‟Italia n- 1
                   IT – 34133 – Trieste
                   ITALY

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Insiel




                                                                                               171
253 ANCI RESPONDS
1   Name and topic of the service
     It is the oldest, largest and most firmly established tool for online consultancy in Italy. It
    operates entirely through the Internet and users are the local and provincial governments of the
    Italian public administration that have subscribed to the service. The service answers queries
    and publishes on line the experiences and problems related to administrative procedures and
    daily management.
2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.ancitel.it

4   Contact details of proposer
    Name:         FabioMelilli
    Organisation: ANCI
    Function:     General Director
    e-Mail:        melilli@anci.it
    Address:      Via dei Prefetti, 46
                  IT–00186
                  Roma
                  ITALY

5   Date of the first implementation of the service
    Initial version 1987

6   Industrial Partner (s)




                                                                                                 172
263 ISTAT
1    Name and topic of the service
    ISTAT - The Italian National Institute of Statistics.

2   Responsible Government Level (Mark [X] whichever applies)
    ( ) Local
    ( ) Regional
    (X )National

3   Web Address of Service
    http://con.istat.it

4   Name:          Federico Polidoro
    Organisation:
    Function:
    e-Mail:       Polidoro@istat.it
    Address       Via Tuscolana 1776,
                  IT – 00173
                  Roma
                  ITALY

5   Date of the first implementation of the service
    1997

6   Industrial Partner (s)




                                                                173
267 THE MUNICIPALITY OF SAREZZO
1   Name and topic of the service
    The Municipality of Sarezzo – Direct link to docucents and information beween citizens and
    the administration.

2   Responsible Government Level (Mark [X] whichever applies)
    (X) Local
    ( ) Regional
    ( )National

3   Web Address of Service
    www.comune.sarezzo.bs.it

4   Name:         Ing. Tavella Gianfranco
    Organisation: Comune di Sarezzo
    Function:     Responsabile Servizio Informatico
    e-mail:       tavella.gianfranco@comune.sarezzo.bs.it
    Address:     Comune di Sarezzo-P.zza C. Battisti
                 IT - 4-25068 Sarezzo (BS)
                 ITALY

5   Date of the first implementation of the service
    July 2001

6   Industrial Partner (s)
    Technical support from ISP




                                                                                           174
281 DEMOCRACY ON-LINE
1   Name and topic of the service
    Video-chat and Net-meeting between the Major of Florence and his citizens.
    Video-chat:
                 During the year, several on-line events may be scheduled by the Major, in which
                 every citizen can call and make questions directly by phone. The streaming of the
                 conversation and the video images of the Major are transmitted to a Service
                 Centre that provides broadcasting to hundreds of Internet users.
    Net-meeting:
                 During the year, several on-line assemblies may be scheduled by the Major and
                 other municipal administrators, about public interest topics, among
                 administrators and citizen‟ groups in Internet Points, Cultural Centres,
                 Associations, etc. : in these desktop-based multi video-conference sessions, every
                 single citizen can participate actively in the debate, also using sharing tools.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Video-chat and video-audio streaming of the on-line debate: Http://www.comune.fi.it

4   Contact details of proposer
    Name:          Alessandro Villani
    Organisation: Comune di Firenze - Direzione Sistemi Informativi
    Function:     Director
    e-Mail:       a.villani@comune.fi.it
    Address:     Via Giuliani 250
                  IT - 50141 Firenze
                  ITALY

5   Date of the first implementation of the service
    2000

6   Industrial Partner (s)




                                                                                                175
THE NETHERLANDS

089 LOKETAANHUIS.NL
1   Name and topic of the service
     Loketaanhuis.nl - A new infrastructure to provide employment services to job seekers and
    employers.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.loketaanhuis.nl

4   Contact details of proposer
    Name:         Henk Stout
    Organisation: Logica bv
    Function:     Director division Government & Industry, Distribution, Transport
    e-Mail:       stouth@logica.com
    Address:      Postbus 23024,
                  NL - 1100 DM Amsterdam
                  The Netherlands

5   Date of the first implementation of the service
    End 2000

6   Industrial Partner (s)
    Logica




                                                                                                176
101 NON-RESIDENT TAXPAYER CALCULATION MODULE (NCM)
1   Name and topic of the service
    Non-resident Taxpayer Calculation Module (NCM)
    The new Dutch Income Tax (becoming effective in 2001) does not only affect the taxpayers
    living in the Netherlands, but also the non-resident taxpayers. These are people not living in
    the Netherlands, but earning income or owning taxable assets in the Netherlands. This new
    Tax Legislation offers them a choice between two tax regimes: they can opt for the traditional
    tax regime (Foreign Tax Regime) or they can choose to be treated equally to a resident
    taxpayer (National Tax Regime) which may have certain financial benefits. This choice has
    significant consequences both in the short and in the long term. The DTCA (Dutch Tax and
    Customs Administration, Belastingdienst in Dutch) provides an Internet service that is
    designed to inform the non-resident taxpayers of the short term financial consequences of their
    choice. Accompanying web pages provide additional information about the long term
    consequences.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.belastingdienst.nl/2001/buitenland/
    This is the site for all information related to foreign taxpayers. Concise information on the
    NCM and a link to the actual application will be published on this URL.

4   Contact details of proposer
    Name:         Tom van Engers
    Organisation: Dutch Tax and Customs Administration
                  (DTCA; Belastingdienst in Dutch).
    Function:     Program Manager POWER Project
    e-mail:       t.m.van.Engers@acm.org

    Address:       Belastingdienst Centrum voor Proces- en Productontwikkeling
                   P.O. Box 18280
                   NL - 3501 CG Utrecht
                   THE NETHERLANDS

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)




                                                                                                    177
138 REINTEGRATION OF THE EMPLOYEES FROM ILLNESS
1   Name and topic of the service
    Re-integration of the employees from illness.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://ta.bgz.nl

4   Contact details of proposer
    Name:           Ard van der Scheer
    Organisation: PinkRoccade
    Function:       Senior software engineer
    e-Mail:        ard.scheer@soz.pinkroccade.nl
    Address:        Postbus 57005
                   NL - 1040 CG
                   Amsterdam
                   THE NETHERLANDS

5   Date of the first implementation of the service
    2000

6   Industrial Partner (s)
    PinkRoccade




                                                                178
157 WOZ INFODESK
1   Name and topic of the service
    The WOZ Infodesk is an advanced, interactive Internet-based application allowing both
    inhabitants and companies direct access to the fiscal valuation of property. Interested parties
    may ask for additional information on the individual elements of their valuation and react on
    it.

2   Responsible government level (Mark [X] whichever applies)
    [ X ] local
    [ ] regional
    [ ] national

3   Web address of service – For consultation and follow up
    Http://info.denhaag.nl/portal/portal.asp
    Http://www.denhaag.nl

4   Contact details of proposer
    Name:            André van der Meer
    Organisation:    City of The Hague
    Function:        Head of Unit
    E-mail:          vandermeer@thehague.nl
    Address:         BSD/POI F-04.22
                     P.O. Box 12600
                     NL-2500 DJ DEN HAAG
                    THE NETHERLANDS

5   Date of the first implementation of the service
    Internet version operating since February 2001

6   Industrial Partner (s)
    VicRea, Novell, Origin




                                                                                                179
208 RESIDENTIE.NET: EVERY CITIZEN OF THE HAGUE CONNECTED
1   Name and topic of the service
    Residentie.net is a digital community network which uses both Internet-based technology and
    interactive Teletext to offer to every citizen, public organisation and firm in the city free
    access to the Internet and e-mail, as well as the tools to create a homepage and participate in
    newsgroups. It has the appearance of an urban website offering information, services and
    participation with a local focus through a local portal. Residentie.net will be maintained by the
    citizens of The Hague in an interactive way.


2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service – For consultation and follow-up
    http://www.residentie.net
    (also a link at the website of the City of The Hague, http://www.denhaag.nl)

4   Contact details of proposer
    Name:           André van der Meer
    Organisation: City of The Hague
    Function:       Head of Unit
    e-Mail:        vandermeer@thehague.nl
    Address:       BSD/POI F-04.22
                   P.O. Box 12600
                   NL-2500 DJ DEN HAAG
                   THE NETHERLANDS

5   Date of the first implementation of the service
    April 2000

6   Industrial Partner (s)
    KPN and Casema




                                                                                                  180
NORWAY

102 EMELDING
1   Name and topic of the service
    eMelding – Signing-on, for paying out, unemployment benefits.

2   Responsible government level
    [ ] local
    [ ] regional
    [X] national

3   Web address of service –
    www.aetat.no

4   Contact details of proposer
    Name:         Karl Nagelhus
    Organisation: The Directorate of Labour, Norway
    Function:
    e-Mail:      kna@a1898.aetat.no
    Address:     Aetat Servicesenter
                Pb. 55
                NO - 8601 Mo i Rana
                NORWAY

5   Date of the first implementation of the service
    August 2001

6   Industrial Partner (s)
    Ergo Integration




                                                                    181
116 SPACE
1   Name and topic of the service
    SPACE - Provision of Single Point of Access for administrative services to the European
    citizen when moving within the EU, based upon Internet for the retrieval, assembly and
    international exchange of such information.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.nr.no/
    Click on Imedia and then e-government.

4   Contact details of proposer
    Name:         Michael Gritzman
    Organisation: Norwegian Computing Center
    Function:     Independent institute of applied research
    e-Mail:       michael.gritzman@nr.no
    Address:      P.O.Box 114 Blindern,
                  Gaustadalleen 23,
                  NO-0314 Oslo,
                  NORWAY

5   Date of the first implementation of the service
    Still on a prototype version

6   Industrial Partner (s)




                                                                                        182
177 GOVERNMENTAL ADMINISTRATIONS EDIRECTORY
1   Name and topic of the service
    “ Forvaltningstjenestens eDirectory”. (Governmental Administrations eDirectory)
    This service is an infrastructure service, offering a directory holding contact information about
    people in central administration. The service is built by setting up automatic synchronization
    (using meta data technologies) between existing data repositories and a directory service. This
    directory services will then always have correct information based on the data repositories, and
    join information from the different repositories into one entry holding all the information.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    Internal use only. Contact the Governmental Administration for information.

4   Contact details of proposer
    Name:          Trygg Tøllefsen
    Organisation: Statens Forvaltningstjeneste
    Function:
    e-Mail:       trygg.tollefsen@ft.dep.no
    Address:     Statens forvaltningstjeneste,
                  IT-avdelingen, Nett og Data seksjonen,
                 Einar Gerhardsens plass 1 (R4),
                 Postboks 8129 Dep.
                 0032 OSLO
                 NORWAY

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                  183
179 WEB-BASED VAT AND INVESTMENT-TAX REPORTING APPLICATION
1   Name and topic of the service
    Web-based VAT and investment-tax reporting application.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service -
    https://mva.skatteetaten.no/mva/index.html
    (The service requires a unique log-on, and is therefore not available for the general public).

4   Contact details of proposer
    Name:         Karl Olav Wroldsen
    Organisation: Directorate of Taxes
    Function:     Head of project section
    e-mail:       karl-olav.wroldsen@skatteetaten.no
    Address:      Postboks 6300
                  Etterstad
                  NO - 0603 Oslo
                  NORWAY

5   Date of the first implementation of the service
    Fully operational from March 2001

6   Industrial Partner (s)




                                                                                                     184
180 “STATENS REISEVEV” (SR)
1   Name and topic of the service
    Statens Reisevev - (SR)
    An electronic “web-based travel-agency” with integrated travel management for enterprises in
    the public sector in Norway. The SR service includes:
        - a portal (travel information, destination, enterprise policy, …)
        - a booking service (flight, hotel, car) incl with the companies own travel agreements
        - a integrated travel management solution (integration with booking and credit card
           companies)¨
        - a security and singel-sign on solution

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    Service under implementation. www.reiseveven.no

4   Contact details of proposer
    Name:          Nils P. Brokstad
    Organisation: Telenor
    Function:      Project Director
    e-Mail:        nils-petter.brokstad@telenor.com
    Address:        Martin Linges v15,
                   NO – Oslo
                   NORWAY

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)
    Telenor




                                                                                             185
POLAND
139 GDASKON
1   Name and topic of the service
    Gdansk System of Computer Information for the Disabled. It is implemented by the city, with
    some support of researchers from Gdansk universities. The objective of the project is to create
    a support-information for the disabled, the blind, the deaf and the ones with limbs disabilities
    in particular.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://gdaskon.gdansk.gda.pl

4   Contact details of proposer
    Name:           Wieslaw PATRZEK
    Organisation: the Municipality of Gdansk
    Function:       Mayor‟s proxy for IT / Head of IT/GIS Unit
    e-Mail:         patrzek@gdansk.gda.pl
    Address:        Gdansk City Hall
                   Urzad Miejski w Gdansku,
                   Nowe Ogrody 8/12
                   80-803 Gdansk
                   POLAND

5   Date of the first implementation of the service
    Fully operational from March 2001

6   Industrial Partner (s)
    ERGO group




                                                                                                 186
PORTUGAL

133 DIRECT PUBLIC SERVICE
1   Name and topic of the service
    Direct Public Service delivery of certificates based on the national register and on line
    payments

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://spdirecto.infocid.gov.pt

4   Contact details of proposer
    Name:          Graça Pombeiro
    Organisation: Secretariado Para a Modernização Administrativa
    Function:     Deputy Director
    e-Mail:       graca.pombeiro@sma.gov.pt
    Address:      Rua Almeida Brandao – 7
                  1200 Lisboa
                  PORTUGAL

5   Date of the first implementation of the service
    February 2001

6   Industrial Partner (s)




                                                                                                187
134 TAX ELECTRONIC SERVICES
1   Name and topic of the service
    Tax electronic services - efiling and taxpayer status inquiry on internet and ATM.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.dgci.min-financas.pt
    www.dcgi.mailcom.pt

4   Contact details of proposer
    Name:          Luísa Teixeira
    Organisation: Department of Tax Information Processing
    Function:      I.T. Development Manager
    e-Mail:       lteixeira@dgita.min-financas.pt
    Address:     Av. Eng. Duarte Pacheco, 28
                 PT- 1071-810 Lisboa
                 PORTUGAL
5   Date of the first implementation of the service
    1997

6   Industrial Partner (s)




                                                                                         188
236 AVEIRO – DIGITAL PROGRAMME
1   Name and topic of the service
     Building the digital community; Local government and local public services; Schools and
    education community; University and academic community; Health services; Social
    solidarity; Economic sector; Culture and leisure.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [X] regional
    [ ] national

3   Web address of service
    www.aveiro-digital.pt

4   Contact details of proposer
    Name:         Alberto Souto
    Organisation: Aveiro Digital Consortium
    Function:     Consortium Leader
    e-Mail:       coordenacaopacd@aveiro-digital.net
    Address:      Coordenação do PACD,
                  Centro Cultural e de Congressos,
                  Cais da Fonte Nova,
                  Aveiro

5   Date of the first implementation of the service
    December 2000

6   Industrial Partner (s)




                                                                                         189
ROMANIA

144 EXPLOITATION AND THE PRESERVATION OF THE GENERAL URBANISTIC PLANS
1   Name and topic of the service
    Application for the Exploitation and the Preservation of the General Urbanistic Plans (PUG)
    and of the Local Reglementation of Urbanism (RLU) at the Level of the Local and Department
    Public Administration in view of the issue of the administrative Acts.

2   Responsible government level
     [X] local
     [X] regional
     [X] national

3   Web address of service
    www.cjvalcea.ro

4   Contact details of proposer
    Contact Person:    Carmen Alexandrescu
    Organisation:       Valcea County Council
    Function:          General Deputy Director
                       General Direction of Town Planning, Technical Works and
                       investments
    e-Mail:            corina@unet.ro
    Address:          5 General Praporgescu St.,
                      RO - 1000, Rm.Valcea
                      ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            190
145 BIRTHDAYS, MARRIAGE AND DEATH CERTIFICATES
1   Name and topic of the service
    The papers / certificates for birthdays, marriages and death certificates.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:          Braila City Hall
    e-Mail:       pmbraila@yahoo.com
    Address:      Piaţa Independenţei nr. 1,
                  RO - cod 6100
                  Brăila
                  ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                 191
146 BRAILA DISTRICT AGENCY FOR EMPLOYMENT
1   Name and topic of the service
    Looking for a job by achievmnet a top quality communication infrastructure approachable
    from any point of local administration.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:         Ciocan Doinita
    Organisation: District Agency for Employment-Braila County/Ministry of Labour
                  and Social Solidarity
    Function:    Executive Manager
    e-Mail:      ajofpbr@brx.ssibr.ro
    Address:     Dorobanti Ave.
                 603-605,
                 RO - 6100-Braila
                 ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                        192
147 ITAXCOLLECT
1   Name and topic of the service
    ItaxCollect - A software application designed for managing the local tax collecting activities.

2   Responsible government level (Mark [X] whichever applies)
    [ x] local
    [ x] regional
    [ x] national

3   Web address of service - For consultation and follow up
    www.it-systems.ro

4   Contact details of proposer
    Name:         Dan Delegeanu
    Organisation: City hall – District 4, Bucharest
    Function:     Vice Mayor
    e-Mail:       deledan@bimos.ro
                 elena.tanase@it-systems.ro
    Address:     Bucharest,
                 6-16 George Cosbuc Ave.
                 RO - sect.4
                 ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Complete in-house development




                                                                                                 193
148 PUBLIC INSTITUTION
1   Name and topic of the service
    Public Institution

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up

    http://www.covasna.ro, web.cv.ro/intranet/buget.php3, and also may be accessed at
    http://www.haromszek .ro

4   Contact details of proposer

    Name:         Gyorgy Zsolt Rezso
    Organisation: Covasna County Council
    Function:     Vice President
    e-Mail:       zsolt@consjud.covasna.ro
    Address:     Piata Libertatii Nr.4,
                 4000 Sfantu Gheorghe,
                 RO - Jud. Covasna
                 ROMANIA

5   Date of the first implementation of the service
    Operational since 1999

6   Industrial Partner (s)




                                                                                        194
149 CONSULTANCY BUSINESS CENTRE – C. B. C.
1   Name and topic of the service
    Consultancy Business Centre. Delivery of information on legal registration of company and
    legal matters for business.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.cjc.ro

4   Contact details of proposal
    Name:            Sevil Sumanariu
    Organisation:    County Council of Constanta
    Function:       Computer Dept. Chief
    e-Mail:          sevil@cjc.ro
    Address:        51 Tomis St
                    Constanta
                    RO - 8700
                    ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                195
150 CITIZEN INFORMATION CENTRE - C.I.C.
1   Name and topic of the service
     Citizen Information Centre Delivery of information on legal registration of company and
    legal matters for business.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.cjc.ro

4   Contact details of proposal
    Name:            Sevil Sumanariu
    Organisation:    County Council of Constanta
    Function:       Computer Dept. Chief
    e-Mail:          sevil@cjc.ro
    Address:        51 Tomis St
                    Constanta
                    RO - 8700
                    ROMANIA

5   Date of the first implementation of the service
    April 1998

6   Industrial Partner (s)




                                                                                               196
151 AUTOMATED INFORMATION NETWORK OF LOCAL INTEREST
1   Name and topic of the service
    Aim of this project is to meet users‟ needs in Information Society by means of modern
    libraries.

2   Responsible government level (Mark [X] whichever applies)
    [ X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.bjcluj.ime.ro

4   Contact details of proposer
    Name:         Calina Retisan
    Organisation: Cluj County Library
    Function:     Deputy Director
    e-Mail:       calina_retisan@hotmail.com
    Address:     Calea Dorobantilor f.n.
                  RO - 3400 Cluj-Napoca
                  ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            197
152 CALARASI COUNTY INFO CENTRE
1   Name and topic of the service
    Calarasi County Info-Center.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.infocalarasi.ro   (operable at 01.01.2002)

4   Contact details of proposer
    Name:              Mihai ARBAGIC
    Organisation:      Calarasi County Council
    Function:         President
    e-Mail:            cjcalarasi@nex.ro
    Address:          1 December 1918 Str,
                       no.1 Calarasi County
                       RO – 8500
                       ROMANIA

5   Date of the first implementation of the service
    Operational since June 2001

6   Industrial Partner (s)




                                                                198
153 RELATION WITH THE PUBLIC
1   Name and topic of the service
    Relation with the public to acquire knowledge of real problems of the citizens.

2   Responsible government level
    {x} local
    { } regional
    { } national

3   Web address of service
    www.apulum.ro

4   Contact details of proposer
    Name :          Stefanescu Sergiu / Ignat Marius
    Organisation : Blaj Townhall
    Function :      inspectors
    e-mail :        Solea@blaj.apulum.ro
    Address :       Piata 1848, nr.16,
                   Blaj, cod 3175,
                   RO - jud. Alba
                   ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                      199
185 PUBLIC ACQUISITIONS
1   Name and topic of the service
    Public acquisitions system for the municipality.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:            Braila City Hall
    Organisation: -
    Function: -
    e-Mail:          pmbrăila@yahoo.com
    Address:        Piaţa Independenţei ,
                    nr.1, Brăila,
                    RO - cod 6100,
                    ROMANIA

    telefon 039/694994

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                200
186 LOCAL TAXES
1   Name and topic of the service
    Information to citizens to settle and cash income taxes.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:          Braila City Hall
    Organisation:
    Function:
    e-Mail:       pmbraila@yahoo.com
    Address:      Piata Independenţei,
                  nr.1, Brăila, România,
                  RO - cod 6100,
                  ROMANIA
     telefon 40+039/694994

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                201
187 AUTOMATION PROGRAMME FOR PUBLIC LIBRARY IN BRAILA COUNTY
1   Name and topic of the service
    Automation Programme for Public Library in Braila County.

2   Responsible government level (Mark [X] whichever applies)
     [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:            Neagu Dragos Adrian
    Organisation:    County Public Library “Panait Istrati”
    Function:        Assistant director
    e-Mail:          d_neagu@lycos.com
    Address:         Biblioteca Judeteana “Panait Istrati” Braila,
                     Calea Calarasilor nr. 54,
                     Braila
                     RO - cod 6100
                     ROMANIA

5   Date of the first implementation of the service
    Experience county public library automation since 1993

6   Industrial Partner (s)




                                                                     202
188 AUTOMATION AND DEVELOPMENT PROGRAMME FOR PUBLIC LIBRARY SERVICES
1   Name and topic of the service
    Automation and Development Programme for Public Library Services in Romania.
2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:         Dragos - Adrian Neagu
    Organisation: ANBBPR (Public Libraries and Librarians Association)
    Function:     member
    e-Mail:       d_neagu@lycos.com
    Address:      Biblioteca Judeteana "Panait Istrati"
                  Braila
                  ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                   203
189 CHAMBER OF COMMERCE, INDUSTRY AND AGRICULTURE OF BRAILA
1   Name and topic of the service
    Chamber of Commerce, Industry and Agriculture of Braila- ROMANIA – Trade Register;
    “Setting-up and development of the companies”.

2   Responsible government level (Mark [X] whichever applies)
    [ x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
     -
4   Contact details of proposer
    Name:         Tuta Veronica
    Organisation: Trade Register – Chamber of Commerce, Industry and Agriculture
    Function:     Director of the Trade Register
    e-Mail:       cciabr@brx.ssibr.ro
    Address:      3, Pensionatului Street
                  RO - 6100,
                  Braila,
                  ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                         204
191 THE BRAILA COUNTY PREFECTURE ELECTRONIC OFFICE
1   Name and topic of the service
    The Braila County Prefecture Electronic Office.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    There is none.

4   Contact details of proposer
    Name:        Viorel Popescu
    Organisation: THE Braila County Prefecture
    Function:     Prefect
    e-Mail:       prefectura@braila.net
    Address:      1 Independence Square,
                  Braila,
                  RO - code 6100,
                  ROMANIA

5   Date of the first implementation of the service
    Application not functionable, only studies done.

6   Industrial Partner (s)




                                                                205
192 THE BRAILA COUNTY PREFECTURE ELECTRONIC OFFICE
1   Name and topic of the service
    Integrated Informatics System -to be achieved during 2001-2003.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.primarie.interplus.ro

4   Contact details of proposer
    Name:         Nicolae Oprea
    Organisation: Ploiesti City Hall
    Function:     Deputy Mayor
    e-Mail:       nicolae_oprea@interplus.ro
    Address:     Str. Republicii nr.2,
                 Ploiesti, jud.
                 RO - Prahova,
                 ROMANIA

5   Date of the first implementation of the service
    The first system to be implemented early 2002

6   Industrial Partner (s)




                                                                      206
193 PERSONAL DOCUMENTS, ADDRESS CHANGE, VISAS DOCUMENTS FOR FOREIGN CITIZENS
1   Name and topic of the service
    Personal documents, Car registration, Address change, Visas documents for foreign citizens.

2   Name and topic of the service
    Personal documents, Car registration, Address change, Visas documents for foreign citizens

3   Web address of service – For consultation and follow up
    www.mmc.ro/politia

4   Contact details of propose
    Name:          Marian Matei
    Organization: Inspectorate of Police – Prahova district
    Function:      Chief department of communications and informatics
    E-mail:        polph@mmc.ro
    Address:       Ploiesti,
                  60 Vasile Lupu street.
                  ROMANIA

5   Date of the first implementation of the service
    December 2000

6   Industrial Partner (s)
    M&M Computers S.R.L.




                                                                                                 207
194 PILOT INFORMATION SYSTEM FOR A COUNTY
1   Name and topic of the service
    egov – Pilot Information System for a county. Transparency regarding the solving of
    petitions.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:
    Organisation: Ploiesti City Hall
    Function:
    e-Mail:
    Address:

5   Date of the first implementation of the service
    1999

6   Industrial Partner (s)




                                                                                          208
195 PUBLIC LIBRARY FOR EXPERTS
1   Name and topic of the service
    Public library for experts, bussines, quality and legislation in casting, civil engineering, ways
    and rail-ways buildings.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:              Diana-Gratiela Dragomir
    Organisation:      Inspectoratul in Constructii Prahova
                      -Buildings Inspectorate - Prahova
    Function:         inspector
    e-Mail:           iclpuat@fx.ro
    Address:         Ploiesti, str.
                     Valeni 1-3,
                     RO - bl. 33IK
                     ROMANIA

5   Date of the first implementation of the service
    1990

6   Industrial Partner (s)




                                                                                                    209
202 ELECTRONIC SERVICE FOR EMPLOYMENT
1   Name and topic of the service
    Electronic Service for employment.

2   Responsible government level ( Mark X whichever applies)
    [ ] local
    [ ]regional
    [ x] national

3   Web address of service - for consultation and follow up
    www.semm.ro

4   Contact details of proposer
    Name:         Miu Dumitru
    Organisation: Regional Agency for employment
    Function:     executiv manager
    e-Mail: -
    Address:      Resita, str. Traian Lalescu nr.17,
                  Judetul Caras- Severin,
                  ROMANIA

5   Date of the first implementation of the service
    April 2001

6   Industrial Partner (s)
    Canadian Department of Labour




                                                               210
203 VIRTUAL SERVICE CENTRE FOR CITIZEN
1   Name and topic of the service
    Virtual Service Centre for Citizen - V.S.C.C.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.tcinf.ro/primarie

4   Contact details of proposal
    Name:         Mancas Viorel
    Organisation: Galati City Hall
    Function:     Computer Department Chief
    e-Mail:       viorel_m@primaria.galati.ro
    Address:

5   Date of the first implementation of the service

6   Industrial Partner (s)
    TcLnfS.A (Local software company)




                                                                211
205 LONG DISTANCE EDUCATION SYSTEM
1   Name and topic of the service:
    Long Distance Education System Internet based.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service :

4   Contact details of proposer:
    Name:         Gelu KAHU
    Organisation: Galati City Hall – Galati Branch of International Black Sea Club
    Function:     Executive Director
    Email:        cgmn@primaria.galati.ro

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                     212
206 EUROPEAN INTEGRATION THROUGH ENLARGEMENT OF PUBLIC MANAGEMENT
 1 Name and topic of the service
     An Intarnet network which assure the link between the Bacau County Council and 20
     communes increasing efficiency of public officers. The main goals are: the creation of
     efficient organize structure adjusted for public services, the building and the implementation of
     Development Strategy for Human Resources, the optimising of work procedure and the
     ensuring of the custom according to EU standards, the optimising of informational network of
     the local public administration of Bacau County.

 2   Responsible government level (Mark [.X] whichever applies)
     [.X] local
     [ J regional
     [ J national

 3   Web address of service
     www.csibacau.ro

 4   Contact details of proposer
     Name:           Neculai LUPU
     Organisation: Bacau County Council
     Function:       President
     e-Mail:        considbc@mic.ro
     Address:       Bacau Municipality,
                    2, Marasesti Street
                    RO - Bacau County,
                    ROMANIA

 5   Date of the first implementation of the service
     Project implementation on-going

 6   Industrial Partner (s)




                                                                                                   213
231 ATLAS
1   Name and topic of the service
    ATLAS Income Taxes - Declaration, notification of assessment and document management.

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Http://ps2.rdsnet.ro

4   Contact details of proposer
    Name:         Dutu Atanasie Cristian
    Organisation: Mayoralty of Sector II Bucharest. Local budget incommings
                 direction
    Function:     Local Taxes Manager.
    e-Mail:       dutu.cristian@ats.minisat.ro
    Address:     Bulevardul Garii Obor, No. 10,
                  RO - Bucharest,
                  ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            214
241 BRINGING THE ADMINISTRATION      CLOSER TO THE CITIZENS AND BUSINESSES

1   Name and topic of the service :
    Bringing the administration closer to the citizens and businesses.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional: in this case The County Council of Prahova
    [ ] national

3   Web address of service - For consultation and follow up:
    www.ph.ro
    www.interplus.ro

4   Contact details of proposer
    Name:         Carmen Madalina STAN
    Organisation: Prahova County Council
    Function:     Head of the European Integration Department
    e-Mail:       euro_cjp@interplus.ro
    Address:     Bd. Republicii nr.2-4,
                  RO - 2000-Ploiesti,
                 jud.Prahova
                 ROMANIA

5   Date of the first implementation of the service
    January 2001

6   Industrial Partner (s)




                                                                             215
242 ADLIC
1   Name and topic of the service
    ADLIC – Electronic High School Admission 2001 – The first Romanian system used to
    centralize the capacity exam‟s results and to assign candidates to high schools according to
    their results and their preferences.


2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    http://www.admiterea2001.ro/

4   Contact details of proposer
    Name:         Valentin Cotârţă
    Organisation: Ministry of Education and Research
    Function:     Deputy General Director – IT Department
    e-Mail:       valentin.cotarta@men.edu.ro
    Address:      28-30 General Berthlot str.,
                  sector 1,
                  RO - 70738,
                  Bucharest,
                  ROMANIA

5   Date of the first implementation of the service
    July 2001

6   Industrial Partner (s)




                                                                                                   216
247 EROMANIA GATEWAY
1   Name and topic of the service
    eRomania Gateway - A Comprehensive e-Development Initiative.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.romania-gateway.ro

4   Contact details of proposer
    Name:          Ioan Cordos
    Organisation: Ministry of Communications and Inforamtion Technology
    Function:      General Director
    e-Mail:        ioan.cordos@mcti.ro
    Address:        14th Linertatii st,
                   RO - Bucharest,
                   ROMANIA

5   Date of the first implementation of the service
    March 2000

6   Industrial Partner (s)
    Microsoft Romania, Compact Romania, ICL Romania




                                                                          217
252 E – PROCUREMENT
1   Name and topic of the service
     e – Procurement
    In this project the Government will share with the private sector the property, the financial and
    the operate of public procurement market through the internet.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.mcti.ro

4   Contact details of proposer
    Name:          Ioan Cordos
    Organisation: Ministry of Communications and Information Technology
    Function:     General Director
    e-Mail:       Ioan.Cordos@mcti.ro
    Address:     14th Libertatii st.,
                 RO - Bucharest,
                 ROMANIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                                  218
278 MICRO - BDP
1   Name and topic of the service
    Micro – A citizens info centre and an IT network in Valcea Country.

2   Responsible government level
     [X] local
     [X] regional
     [ ] national

3   Web address of service
    www.cjvalcea.ro

4   Contact details of proposer
    Contact Person:      Carmen Alexandrescu
    Organisation:        Valcea County Council
    Function:            General Deputy Director
                        General Direction of Town Planning, Technical Works and
                        Investments
    e-Mail:              consjvl@unet.ro
    Address:             5 General Praporgescu St.,
                        RO - 1000, Rm.Valcea
                        ROMANIA

5   Date of the first implementation of the service
    Beginning of the implementation period 2001
    End of the implementation period June 2002

6   Industrial Partner (s)




                                                                                  219
279 CICNET
1   Name and topic of the service
    City Information Centres Network: an integrated self-services kiosk network providing an easy
    access of the citizens to public or private information. CICNET is connected to an application
    server located in the City Hall and the 9 self-service kiosks of the network are placed in
    important area of the city.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:            Adrian Orza
    Organisation:    Timişoara City Hall
    Function:       ViceMayor
    e-Mail:          orza@adrian.as
    Address:        Blvd. C.D.Loga 1,
                    RO - 1900 Timisoara,
                    ROMANIA
    Or
    Name:            Corina Brehui
    Organisation:    SC QCT Connect Timisoara SRL (outsourcing company)
    Function:       Project Manager
    e-Mail:          cbrehui@qct.ro
    Address:        Blvd. Take Ionescu 51,
                    RO - 1900 Timisoara,
                    ROMANIA

5   Date of the first implementation of the service
    Operational since September 2001

6   Industrial Partner (s)
    IBM and Lotus advanced partners




                                                                                               220
SLOVENIA

251 E-GOVERNMENT UNIFIED STATE PORTAL
1   Name and topic of the service:
    E-government unified state portal

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    http://e-uprava.gov.si
    http://euprava.gov.si

4   Contact details of proposer
    Name:         Marin Silič, M.Sc.
    Organisation: Government Centre for Informatics
    Function:     Director
    e-Mail:       marin.silic@gov.si
    Address:      Langusova 4
                  SI - 1000 Ljubljana
                  SLOVENIA

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                221
SPAIN

024 INFRASTRUCTURE OF GENERAL-PURPOSE PUBLIC KEY
1   Name and topic of the service
    Infrastructure of general-purpose Public Key for Regional Government & ther Public
    Administrations. Improvement of acceptance and use levels through e-training. The aim of the
    service is to establish a general purpose PKI, that will issue and manage digital certificates for
    digital signature and encryption for internal processes inside the Generalitat, as well as for
    allowing citizens to interact with the Government from the Internet in a secure environment.
    The service is backed by a far-reaching teletraining infrastructure with strong multimedia
    support.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.pki.gva.es

4   Contact details of proposer
    Name:         Blanca Martínez de Vallejo
    Organisation: Generalitat Valenciana (Regional Government of Valencia)
    Function:     Director General of Telecommunications and Modernization
    e-Mail:       jose.benedito@cap.m400.gva.es
                  blanca@gva.es
    Address:      Miguelete, 5
                  ES - 46001 Valencia
                  SPAIN

5   Date of the first implementation of the service
    March 2001

6   Industrial Partner (s)




                                                                                                   222
025 / 228 EDU365.COM EDUCATION PORTAL
1   Name and topic of the service
    Edu365.com, the education portal of the Catalan Autonomous Government.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.edu365.com

4   Contact details of proposer
    Name          Jordi Castells i Prims
    Company       Catalan Government, Minister of Education, SGTI
    Address      Via Augusta 202-226,
                  ES - 08021 Barcelona
                  SPAIN
    Phone        +34 - 93 400 69 00
    Fax          +34 - 93 200 29 21
    E-mail       jcastell@pie.xtec.es

    also

    Name:         Fina Denia
    Organisation: Information Technology Unit, Department of Education
    Function:     Educational Adviser
    e-Mail:       fdenia@pie.xtec.es
    Address:     Subdirecció General de Tecnologies de la Informació
                 Departament d‟Ensenyament de la Generalitat de Catalunya
                Via Augusta 202
                ES - 08021 Barcelona
                SPAIN

5   Date of the first implementation of the service
    March 2001

6   Industrial Partner (s)
    Sun Microsystems




                                                                             223
033 SYSTEMS ON-LINE PROJECT (SOL, INTERREG IIC) AND         NEW PROJECT (INTERREG IIIB)

1   Name and topic of the service
    Public administrations focus their activities on three main axis: People, Transport and
    Territorial planning.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.caib.es/sol
    http://www.caib.es/medoc

4   Contact details of proposer
    Name:         Jeroni Navarrete Barceló
    Organisation: Govern de les Illes Balears
    Function:     Jefe de sección de sistemas telemáticos
    e-Mail:       jnavarrete@dgtic.caib.es
    Address:     C/ Sant Pere, 7
                  ES - 07012 –
                  Palma de Mallorca
                  SPAIN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                              224
038 OFFICIAL WEB SITE OF EXTREMADURA REGIONAL GOVERNMENT
1   Name and topic of the service
     Official Web Site of Extremadura Regional Government. Different personalised information
    services to inform the citizens about the regional Government activities.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.juntaex.es

4   Contact details of proposer
    Name:         D. Carlos Castro Castro
    Organisation: Consejería de Educación, Ciencia y Tecnología
    Function:     Director General de Sociedad de la Información
    e-Mail:       dgsi@ect.juntaex.es
    Address:     C/ Romero Leal nº 30
                 ES - 06800 Mérida (Badajoz)
                 SPAIN

5   Date of the first implementation of the service
    Since 1998

6   Industrial Partner (s)
    Fundecyt




                                                                                            225
040 SITNA. SISTEMA DE INFORMACIÓN TERRITORIAL DE NAVARRA
1   Name and topic of the service
    SITNA. Sistema de Información Territorial de Navarra. A two ways online interactive system
    allowing users to perform personalised search on real estate evaluation and GPS route.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://sitna.cfnavarra.es

4   Contact details of proposer
    Name:         Fermin Muñoz Muñoz
    Organisation: Gobierno de Navarra
    Function:     Director del Servico de Riqueza Territorial
    e-Mail:       fmunozmu@cfnavarra.es
    Address:      Avd. Roncesvalles 4,
                  ES - 31002 PAMPLONA (Navarra)
                  SPAIN

5   Date of the first implementation of the service
    January 1998 the cadaster module, September 2000 the graphic module

6   Industrial Partner (s)
    Trabajos Catastrales, S.A.




                                                                                           226
043 “EIDOLOCAL, THE PORTAL OF THE LOCAL GOVERNMENTS OF GALICIA”
1   Name and topic of the service
    A pioneering initiative in Galicia and in Spain that allows to establish an electronic
    communication channel through Internet between the Local Governments of Galicia and the
    Regional Goverment Xunta de Galicia. The main objective is to make possible that 100% of
    the transactions between Local and Regional Administration can be made electronically.
    This project is one of the actions promoted by the Regional Administration of Galicia within
    the action plan Info XXI of the Central Administration for the development of the Information
    Society in Spain.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.eidolocal.com.

4   Contact details of proposer
    Name:          Javier Franco Tubío
    Organisation: Xunta de Galicia
    Function:     Director General Consellería de Presidencia y Administración
                 Pública
    e-Mail:       javier.franco.tubio@xunta.es
    Address:     Edificio administrativo San Caetano
                 (Palacete de San Caetano)
                 ES - 15701
                 Santiago de Compostela
                 SPAIN

5   Date of the first implementation of the service
    September 2001

6   Industrial Partner (s)




                                                                                              227
044 ELECTRONIC MANAGEMENT OF INDUSTRIAL ACCIDENT AND OCCUPATIONAL DISEASE
1   Name and topic of the service
    The service consists of the secure dispatching of Industrial Accident and Occupational Disease
    digitally signed reports via Internet. There are three main actions following directly from the
    reception of every report. Firstly, a new entry is added to the Xunta de Galicia Register. Next,
    the administrative dossier corresponding to the Industrial Accident and Occupational Disease
    procedure is initialised. And, finally, the report is registered in a software application
    specifically designed for Security and Health Data Management.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up

     http://www.xunta.es/partes/inicio.htm
     -Industrial Accident and Occupational Disease reports input

     http://www.xunta.es:97/infosgpa/mutua.htm
     -Industrial Accident and occupational Disease reports searching

4   Contact details of proposer
    Name:         Javier Franco Tubío
    Organisation: Xunta de Galicia
    Function:     General Director of Organisation and Informatics – Counsil of
                 Presidence and Public Administration
    e-Mail:      jfranco@xunta.es
    Address:    Edificios Administrativos San Caetano
                San Caetano s/n
                ES - 15704
                Santiago de Compostela
                SPAIN

5   Date of the first implementation of the service
    January 2001

6   Industrial Partner (s)




                                                                                                 228
045 ENVIRONMENTAL INFORMATION PORTAL
1   Name and topic of the service
    Environmental info portal allowing citizens and enterprises to find up to date information
    about the state of the environment in the Madrid municipality and to manage the procedures on
    environmental issues.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://medioambiente.comadrid.es

4   Contact details of proposer
    Name:         Antonio Lucio Gil
    Organisation: Consejería de Medio Ambiente
    Function:     Director General de Promoción y Disciplina Ambiental
    e-Mail:       inf.general@maydr.comadrid.es
    Address:     c/Princesa 3
                 ES - 28008 Madrid
                 SPAIN

5   Date of the first implementation of the service
    Possibly May 2002

6   Industrial Partner (s)




                                                                                              229
088 INTEGRATED MANAGEMENT OF INCOME TAX AND WEALTH TAX
   BY MEANS OF THE INTERNET
 1 Name and topic of the service
     A key objective of the Spanish office for taxes is to foster the regular submission and payment
     of tax declarations, as well as the conveyance of most procedures by means of the Internet in a
     secure way. More than 60 different declaration forms are available today on the Web Site of
     the AEAT to be presented by enterprises and citizens.

 2   Responsible government level (Mark [X] whichever applies)
     [ ] local
     [ ] regional
     [X] national

 3   Web address of service - For consultation and follow up
     www.aeat.es

 4   Contact details of proposer
     Name: Santiago Segarra Tormo
     Organisation: Agencia Estatal de Administración Tributaria.(AEAT) Departamento de
     Informática Tributaria
     Function: Director
     e-Mail: s.segarra.dit@aeat.es
     Address: Santa María Magdalena, nº 16,
               Madrid
              ES - 28016
              SPAIN

 5   Date of the first implementation of the service
     1999

 6   Industrial Partner (s)
     In-house development




                                                                                                 230
094 TESORO.ES
1   Name and topic of the service
    TESORO.ES
    Buying and selling Government bonds through Internet.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    www.tesoro.es

4   Contact details of proposer
    Name:        Carlos San Basilio Pardo
    Organisation: D.G. Tesoro Ministry of Finance
    Function:     Director for Public Debt
    e-Mail:       csanbasilio@tesoro.mineco.es
    Address:      Pº del Prado, 6. Madrid
                  ES –28014
                  SPAIN

5   Date of the first implementation of the service
    Second half 2000

6   Industrial Partner (s)




                                                                231
123 OFICINA VIRTUAL DE DENUNCIAS
1   Name and Topic of the service
    Tramitación Interactiva de Denuncias mediante página Web.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of the service
    www.policia.es

4   Contact details of proposer
    Nombre:               Mauricio Pastor Serrano
    Organización:         Área de Informática DGP
    Función:              Comisario Jefe del Área de Informática
    e-Mail:               mauricio.pastor@dgp.mir.es
    Dirección:            Crtra. M-600 Km.5,5
                          ES - 28200
                          EL Escorial-Madrid
                          SPAIN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                   232
132 SPANISH POPULATION AND DWELLING CENSUS BY INTERNET
1   Name and topic of the service
    Spanish Population and Dwelling Census by Internet.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ x] national

3   Web address of service - For consultation and follow up
    http://censos2001.es

4   Contact details of proposer
    Name:         Manuel González Dávila
    Organisation: Spanish National Statistical Institute (INE)
    Function:     Co-ordinator of the project
    e-Mail:       mgdavila@ine.es
    Address:     Paseo de la Castellana 183
                 ES - 28046 Madrid
                 SPAIN

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)
    Telefonica, INDRA




                                                                 233
143 SPANISH PATENT AND TRADEMARK OFFICE
1   Name and topic of the service
    Spanish Patent and Trademark Office.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    www.oepm.es

4   Contact details of proposer
    Name:         Justino Garcia del Vello
    Organisation: Spanish Patent and Trademark Office (OEPM)
    Function:     Head of Information Technology Department
    e-Mail:       justino.garcia@oepm.es
    Address:      Panama 1,
                  ES - 28071 Madrid
                  SPAIN
    Phone: 34 91 3495442

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                234
162 AYUNTAMIENTO DE VALENCIA
1   Name and topic of the service
    Ayuntamiento de Valencia. Internet services of Valencia city Council.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.ayto-valencia.es

4   Contact details of proposer
    Name:         Jose Joaquín Tormo Granero
    Organisation: Computer Department
    Function:     Head of Department
    e-Mail:       jjtormo@ayto-valencia.es
    Address:     Convento San Francisco 2-2º
                 ES - 46002 Valencia
                 SPAIN

5   Date of the first implementation of the service
    November 2000

6   Industrial Partner (s)




                                                                            235
197 MOVING IN BARCELONA
1   Name and topic of the service
    Interactive web page to help citizens in their movements within the city.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.bcn.es/infotransit

4   Contact details of proposer
    Name:         Xavier Sisternas
    Organisation: City Government of Barcelona
    Function:     Director of Quality and Evaluation
    e-Mail:       xsisternas@mail.bcn.es
    Address:     Paradís, 14.
                 ES - 08002 Barcelona.
                 SPAIN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                236
198 INTERACTIVE WEB PAGE TO ASK FOR PICKING UP OLD FURNITURE
1   Name and topic of the service
    Interactive web page to ask for picking up old furniture.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.bcn.es/neta

4   Contact details of proposer
    Name:         Xavier Sisternas
    Organisation: City Government of Barcelona
    Function:     Director of Quality and Evaluation
    e-Mail:       xsisternas@mail.bcn.es
    Address:      Paradís, 14.
                  ES - 08002 Barcelona.
                  SPAIN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                237
199 ONLINE SUGGESTIONS
1   Name and topic of the service
    Online suggestions about the city and public services.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.bcn.es

4   Contact details of proposer
    Name:         Xavier Sisternas
    Organisation: City Government of Barcelona
    Function:     Director of Quality and Evaluation
    e-Mail:       xsisternas@mail.bcn.es
    Address:     Paradís, 14.
                 ES - 08002 Barcelona.
                 SPAIN

5   Date of the first implementation of the service
    January 1997

6   Industrial Partner (s)




                                                                238
200 LOCAL TAXES ON-LINE
1   Name and topic of the service
    Interactive web page to do full transactions and payments related to local taxes.

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.bcn.es/hisenda

4   Contact details of proposer
    Name:         Xavier Sisternas
    Organisation: City Government of Barcelona
    Function:     Director of Quality and Evaluation
    e-Mail:       xsisternas@mail.bcn.es
    Address:      Paradís, 14.
                  ES –08002
                  Barcelona
                  SPAIN

5   Date of the first implementation of the service
    January 1997

6   Industrial Partner (s)




                                                                                        239
217 SERVEI D’OCUPACIÓ DE CATALUNYA (SOC)
1   Name and topic of the service
    Servei d‟ocupació de Catalunya (SOC).

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Internet: www.gencat.es /treball
    Intranet scc.gencat.es

4   Contact details of proposer
    Name:         Juan Manuel Espinosa
    Organisation: Generalitat de Catalunya. Departament de Treball
    Function:    Jefe de Servicio de Informatica
    e-Mail:       wespinosa@correu.gencat.es
    Address:     Sepulveda, 148-150
                 ES - 08011 Barcelona
                 SPAIN

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Debis IT




                                                                     240
SWEDEN

029 SUSTAINS II
1   Name and topic of the service

    Sustains II project makes it possible for patients to have an online, secure and user-friendly
    way of accessing their own General Practitioners medical record. The service have been
    offered since more than a year to tree GP offices in the two Counties of Dalarna and Uppsala.
    A secure solution has been created so the patients have the opportunity to access their own
    Health Care-account by an ordinary web-browser in their own computer at home or wherever.
    All patient have an instant access to lab-results, referrals, medical record, prescriptions etc

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Http://www.sustainskonto.lul.se/

4   Contact details of proposer
    Name:          Benny Eklund
    Organisation: County Council of Uppsala
    Function:      Manager Startegic Information System
    e-Mail:       Benny.Eklund@it.ck.lul.se
    Address:       Box 602
                   SE - 751 25 Uppsala,
                   SWEDEN

5   Date of the first implementation of the service
    Mid 2000

6   Industrial Partner (s)




                                                                                                241
032 VISION E-EUROPE
1   Name and topic of the service
    Vision e-Europe – a new type of portal for active and empowered members
    of the Digital Community

2   Responsible government level
    [x ] local : Municipality of Lerum
    [x ] regional:City of Debrecen, Regional Center:North-East Plain Region,
        Hungary & Stockholm Region, Sweden
        A joint proposal by the EU & a Candidate country.

3   Web address of service – For consultation and follow up
    www.digitalcity.eu.com

4   Contact details of proposer
    Name:                T(oth)-F(abry)-K(onst) c/o Eva Fabry
    Organisation:        Municipality
    Function:            EU-advisor
    e-Mail:             fabry@telia.com
    Address:             Municipality of Lerum,
                        SE - 443 50 Lerum
                        SWEDEN

5   Date of the first implementation of the service
    New portal opened since October 2001

6   Industrial Partner (s)




                                                                               242
079 THE BOLLNÄSDIALOGUE”, PUBLIC SERVICE/E-DEMOCRACY
1   Name and topic of the service
     “The BollnäsDialogue”, Public service/e-democracy. Establishment of a panel composed of
    citizens enabled to communicate their viewpoints at an early stage of the decision process

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    Homepage: www.bollnas.se
    To enter “The BollnäsDialogue”, klick on “BollnäsDialogen”

4   Contact details of proposer
    Name:         Bengt Lindstedt
    Organisation: Municipality of Bollnäs
    Function:     Administrative Director
    e-Mail:      bengt.lindstedt@kommun.bollnas.se
    Address:     Kommunkansliet, Bollnäs kommun
                SE - 821 80 Bollnäs,
                SWEDEN

5   Date of the first implementation of the service
    Beginning 1998

6   Industrial Partner (s)




                                                                                           243
087 PARENTAL LEAVE, SOCIAL INSURANCE
1   Name and topic of the service
    Parental leave, Social insurance insurance information made accessible on line

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address – For consultation and follow up
    The service is under construction and will be launched in september 2002. We can give an
    temporary adress later in october.

4   Contact details of proposer
    Name:         Lena Glennert
    Organisation: National Social Insurance Board of Sweden
    Function:     Business Developer, e-services
    e-Mail:       lena.glennert@rfv.sfa.se
    Address:     SE - 103 51
                 Stockholm
                 SWEDEN

5   Date of the first implementation of the service
    Service not in use yet

6   Industrial Partner (s)




                                                                                               244
170 INTERNET SOUND INTERFACE FOR DISABLED PEOPLE IN THE CITY OF UPPSALA
1   Name and topic of the service
    Talking web pages with alternative navigation (Internet Sound Interface) for disabled people
    in the City of Uppsala, Sweden.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.uppsala.se/lyssna (lyssna = listen)

4   Contact details of proposer
    Name:         Kerstin Lindgren
    Organisation: City of Uppsala
    Function:    Head of information
    e-Mail:      kerstin.lindgren@ksk.uppsala.se
    Address:     City of Uppsala,
                City Board Office
                Box 216
                SE-751 04 Uppsala
                SWEDEN

5   Date of the first implementation of the service
    Autumn 2001

6   Industrial Partner (s)
    Phoneticom AB




                                                                                             245
212 MAPS ON DEMAND AND OTHER CUSTOMISED SERVICES
1   Name and topic of the service
    Maps on demand and other customised services

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    www.lantmateriet.se

4   Contact details of proposer
    Name:         Ulf Sandgren
    Organisation: Lantmäteriet
    Function:     International co-ordinator
    e-Mail:      ulf.sandgren@lm.se
    Address:     SE - 801 82 Gävle
                 SWEDEN

5   Date of the first implementation of the service
    October 2001

6   Industrial Partner (s)




                                                                246
229 SWEDISH CUSTOMS SERVICE
1   Name and topic of the service
    Swedish customs service for customs-declarations via internet
    Citizens can submit customs-declarations just by using an ordinary web-browser.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.tullverket.se
    e-tull@tullverket.se

4   Contact details of proposer
    Name:         Lars Karlsson
    Organisation: Swedish Customs, Head Office
    Function:     National Director Developments
    e-Mail:      lars.karlsson@tullverket.se
    Address:     Box 12854
                 SE-112 98 Stockholm
                 SWEDEN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                      247
230 TARIC- ONLINE QUERY SYSTEM
1   Name and topic of the service
    Free of charge the system provides the clients all information needed, such as TARIC-code,
    duties, taxes and other conditions for import/export, required by the Swedish customs.
2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up
    www.tullverket.se
    e-tull@tullverket.se

4   Contact details of proposer
    Name:         Lars Karlsson
    Organisation: Swedish Customs Head Office
    Function:     National Director Developments
    e-Mail:       lars.karlsson@tullverket.se
    Address:      Box 12854
                  SE-112 98 Stockholm
                  SWEDEN

5   Date of the first implementation of the service
    February 2000

6   Industrial Partner (s)




                                                                                           248
249 RECRUITMENT AND JOB-SEEKING
1   Name and topic of the service
    “Recruitment and job-seeking” The Public Employment Services‟ in Sweden by Internet

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ X] regional
    [X] national

3   Web address of service - For consultation and follow up
    Www.ams.se

4   Contact details of proposer
    Name:         Claes-Göran Lock
    Organisation: Swedish National Labour Market Board
    Function:     Head of Unit
    e-Mail:       claes-goran.lock@ams.amv.se
    Address:      SE - 113 99 Stockholm
                  SWEDEN

5   Date of the first implementation of the service
    1995

6   Industrial Partner (s)




                                                                                          249
258 THE GOVERNMENT E-LINK CONCEPT (GEL)
1   Name and topic of the service
    The Government e-Link concept (GeL). A set of generic services for exchange, dissemination
    and debt collection among public agencies

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.statskontoret.se/gel (in English)

4   Contact details of proposer
    Name:         Christer Marklund
    Organisation: The Swedish Agency for Public Management
    Function:     ADVISOR, Department of Electronic Infrastructure
    e-Mail:       christer.marklund@statskontoret.se
    Address:      Box 2280
                  SE-103 17 Stockholm
                  SWEDEN
    Telephone direct: +46 8 454 4732

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                           250
261 ADMISSIONS TO UPPER SECONDARY SCHOOLS IN      THE CITY OF    STOCKHOLM
1   Name and topic of the service
    Administration of admissions to upper secondary schools in the City of Stockholm.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.utbildning.stockholm.se/intagningsenheten

4   Contact details of proposer
    Name:         Britt-Marie Holmström
    Organisation: Admission board to upper secondary school in Stockholm
    Function:
    e-Mail: brittmarie.holmstrom@utbildning.stockholm.se
    Address: Box 22545
             SE-104 22 Stockholm
             SWEDEN

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                        251
264 KONTAKTN
1   Name and topic of the service
    The topic is to simplify the start-up procedure for an entrepreneur

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.kontakt-n.nu, www.prv.se, www.rsv.se

4   Contact details of proposer
    Name:          Roine Amonsson
    Organisation: Patent-and Registration Office, Companies Department, Sweden
    Function:     Manager Foreign Affaires
    e-Mail:       roine.amonsson@prv.se
    Address:      SE - 851 81 Sundsvall,
                  SWEDEN

5   Date of the first implementation of the service
    March 2001

6   Industrial Partner (s)




                                                                                 252
265 EBR, EUROPEAN BUSINESS REGISTER
1   Name and topic of the service
    Access to public information on a pan-European level.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.ebr.org
    www.ebr.prv.se

4   Contact details of proposer
    Name:          Roine Amonsson
    Organisation: Patent and Registration Office
    Function:     Manger Foreign Affairs
    e-Mail:       roine.amonsson@prv.se
    Address:      SE - 851 81 Sundsvall,
                  SWEDEN

5   Date of the first implementation of the service
    Beginning 1999

6   Industrial Partner (s)




                                                                253
273 THE DALECARLIA PORTAL
1   Name and topic of the service
    Trade and industry guidance for county Dalarna in Sweden.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service – For consultation and follow up
    http://www.dalaforetag.infodata.sema.se/dalaforetag/DalaForetag

4   Contact details of proposer
    Name:         Annette Embretsén
    Organisation: SchlumbergerSema
    Function:     Business Developer
    e-Mail:       annette.embretsen@infodata.sema.se
    Adress:       Primusgatan 20
                  SE - 100 26 Stockholm
                  SWEDEN

5   Date of the first implementation of the service
    June 2000

6   Industrial Partner (s)
    Schlumberger Sema




                                                                      254
282 FROM POLICY TO PRACTICE IN SWEDISH HEALTH CARE
1   Name and topic of the service
    From policy to practice in Swedish health care.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [x] regional
    [ ] national

3   Web address of service -

4   Contact details of proposer
    Name:         Per-Olof Söderström
    Organisation: County Council of Västerbotten
    Function:     Information Strategist
    e-Mail:       per-olof.soderstrom.us@vll.se
    Address:     Landstingshuset
                 Attn: P-O Söderström
                 Köksvägen 11
                 SE- 901 89 Umeå
                 SWEDEN

5   Date of the first implementation of the service
    National network implemented 1999

6   Industrial Partner (s)
    AC-Net




                                                                255
UK

057 SHEFFIELD PUBLIC DATA WEB
1    Name and topic of the service
      Sheffield Public Data Web is one unified system providing interactive and non-interactive
     services and information from all suppliers, public and private, national and local at locations
     most suitable for the citizen. The service is the solution to tackling the problem of the digital
     divide giving access to all the socially excluded and those without the skill or access to the
     internet. All services, interactive and non-interactive are brought together through touch-
     screen access points available throughout the city. The service forms one of the basic
     interfaces between the council and its citizens through which e-government policies can be
     delivered.

2    Responsible government level (Mark [X] whichever applies)
     [x ] local
     [ ] regional
     [ ] national

3    Web address of service - For consultation and follow up
     www.sheffield.gov.uk for information. The full service itself is provided through access points
     across the city for the citizens of Sheffield.

4    Contact details of proposer
     Name:            Mr Ken Bellamy
     Organisation: Sheffield City Council
     Function:       Head of IT
     e-Mail:         k.bellamy@sheffield.gov.uk
     Address:        Old Town Hall, Pinstone St,
                     UK - Sheffield.
                     S1 2HH

5    Date of the first implementation of the service
     Spring 2000

6    Industrial Partner (s)
     CSL and SX3, PD Web




                                                                                                   256
066 STANDING TOGETHER ABUSE TRACKING SYSTEM
1   Name and topic of the service
    Domestic abuse tracking and control by various agencies. This is a secure system with access
    restricted to a few selected users and password control. This is because it holds private and
    sometimes sensitive details about individuals and their families or partners. So you will not be
    able to view the system, although it can be demonstrated by appointment.

2   Responsible government level (Mark [X] whichever applies)
    [X ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    The Council web site is www.lbhf.gov.uk
    Note, however, that

4   Contact details of proposer
    Name:         Staveley Ferguson
    Organisation: London Borough of Hammersmith and Fulham
    Function:     IT Development Manager
    e-Mail:       staveley.ferguson@lbhf.gov.uk
    Address:     275-281 King Street,
                 Hammersmith,
                 LONDON,
                 UK - W6 9LZ
                 UK

5   Date of the first implementation of the service
    December 2000

6   Industrial Partner (s)




                                                                                                 257
078 ELECTRONIC SERVICE DELIVERY SOLUTION (ESD)
1   Name and topic of the service
    Delivery of front and back end services via multiple e-channels

2   Responsible government level (Mark [X] whichever applies)
    [ X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up

4   Contact details of proposer
    Name:          Laura Jones
    Organisation: Aylesbury Vale District Council
    Function:     IT Business/Project Manager
    e-Mail:       ljones@aylesbury.gov.uk
    Address:     Friars Square Office
                 4 Great Western Street
                 Aylesbury
                 UK - Buckinghamshire
                 HP20 2TW

    Phone    01296 585308

    Fax      01296 398775

5   Date of the first implementation of the service
    February 2001

6   Industrial Partner (s)
    Software A G




                                                                      258
129 THE EMPLOYMENT SERVICE
1   Name and topic of the service
    The Employment Service is the Government agency responsible for the public employment
    service in Britain. In addition to the delivery of the Government‟s Welfare to Work initiatives,
    our core business is job broking, placing unemployed people into work and filling employer‟s
    job vacancies. We are utilising the latest innovative information and communications
    technology to transform our business, improve the quality of jobcentre services and increase
    access to services for both jobseekers and employers.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X] national

3   Web address of service - For consultation and follow up
    www.employmentservice.gov.uk

4   Contact details of proposer

    Name:         Roger Filby
    Organisation: Employment Service: IT Development Programme
    Function:     To raise understanding and awareness of the Employment Service
                  modernisation programme among customers, partners, opinion
                  formers, press and media.
    e-Mail:       roger.filby@employment.gov.uk
    Address:      C2
                  Porterbrook House
                  7 Pear Street
                  UK - Sheffield
                  S11 8JF]

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Electronic Data System




                                                                                                 259
141 CITIZENLINK
1   Name and topic of the service
    CitizenLink – Extending the Customer Service Network in Rural Areas

2   Responsible government level (Mark [X] whichever applies)
    [X] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.eastriding.gov.uk

4   Contact details of proposer
    Name:         Andrew Milner, Assistant Chief Executive
    Organisation: East Riding of Yorkshire Council
    Function:     Local Government
    e-Mail:       andrew.milner@eastriding.gov.uk
    Address:      County Hall,
                  Cross Street,
                  Beverley,
                  East Riding of Yorkshire,
                  UK - HU17 9YN
                  UK

5   Date of the first implementation of the service
    Late 2000

6   Industrial Partner (s)




                                                                          260
163 NHS DIRECT
1   Name and topic of the service
    24*7 access to health care advice using call centres and web site.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.nhsdirect.nhs.uk

4   Contact details of proposer
    Name:         Paul Jenkins
    Organisation: Department of Health
    Function:     National Health Service
    e-Mail:      paul.jenkins@doh.gsi.gov.uk
    Address:     Room 1N11,
                Quarry House,
                Quarry Hill, Leeds,
                UK - LS2 7UE,
                UK

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)
    Consortium led by Axa Assistance




                                                                         261
172 UK ONLINE ERDIT PILOT; HEALTH SERVICES
1   Name and topic of the service
    UKOnline ERDIT Pilot. Health Services Retrieval by users and administrators of personal
    health information

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [X ] national

3   Web address of service -
    N/A

4   Contact details of proposer
    Name:         Colin Heathcote-Smith
    Organisation: e-Communications Group
    Function:     Citizens Relationship Manager
    e-Mail:       editor@ukonline.gov.uk
    Address:     Unit N15, ITTC,
                 Tamar Science Park
                 Davy Road
                 Derriford
                 Plymouth,
                 UK - Devon
                 PL6 8BX
    Tel:          02072763037

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                              262
213 LONDON BOROUGH OF ENFIELD
1   Name and topic of the service
     London Borough of Enfield. e-procurement and financial systems providing on-line access to
    service centre managers for more informed decisions.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.enfield.gov.uk

4   Contact details of proposer
    Name:         Mark Clark
    Organisation: London Borough of Enfield
    Function:     Assistant Director of Resources
    e-Mail:       mark.clark@enfield.gov.uk
    Address:     PO Box 54
                  Civic Centre
                  Silver street
                  Enfield Middlesex
                  UK - EN1 3XF

5   Date of the first implementation of the service

6   Industrial Partner (s)




                                                                                            263
214 LAND REGISTRY DIRECT
1   Name and topic of the service
    Land Registry Direct – on line access to Land Registry Data

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [ x ] national (i.e. England and Wales only)

3   Web address of service –
    www.landregistrydirect.gov.uk
    (or via www.landreg.gov.uk)

4   Contact details of proposer
    Name:             Brian Barrett
    Organisation:     HM Land Registry
    Function:         Land Registration
    e-Mail:           brian.barrett@landreg.gsi.gov.uk
    Address:         32 Lincoln‟s Inn Fields
                      London
                      UK - WC2A 3PH
                      ENGLAND

5   Date of the first implementation of the service
    June 2000

6   Industrial Partner (s)
    Global Crossing




                                                                  264
215 HAVE YOUR SAY
1   Name and topic of the service
    Have Your Say – Liverpool City Council‟s interactive answer to Comments, Complaints and
    compliments.

2   Responsible government level (Mark [X] whichever applies)
    [x] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.liverpool.gov.uk

4   Contact details of proposer
    Name:         Sue Trafford
    Organisation: Liverpool City Council
    Function:     e-Government Project Manager
    e-Mail:      sue.trafford@liverpool.gov.uk
    Address:     3rd Floor,
                 Millennium House,
                 60 Victoria Street,
                 Liverpool,
                 UK - L1 6JF
                 UK

5   Date of the first implementation of the service
    March 2000

6   Industrial Partner (s)
    BT




                                                                                        265
221 YOUNG SCOT
1   Name of Service
    Young Scot services part of a staged strategic process to delivering integrated services to every
    citizen in Scotland.

2   Responsible government level (Mark [X] whichever applies)
    [] local
    [ ] regional
    [X ] national

3   Web address of service - For consultation and follow up


4   Contact details of proposer:
    Name:         Jim Kinney
    Organisation: The Scottish Executive i
    Function:     Devolved Administration
    e-Mail:       jim.kinnev@scotland.gov.uk
    Address:      Area 3-G,
                  Victoria Quay,
                  Edinburgh,
                  UK - EH66QQ,
                  SCOTLAND

5   Date of the first implementation of the service

6   Industrial Partner (s)
    The Scottish Executive, Microsoft, BT and ICL




                                                                                                  266
225 INTERNET FILING SERVICES
1   Name and topic of the service
    Internet filing services for individuals‟ tax returns and for employers AND
    Demonstrator of secure, personalised tax portal.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x] national

3   Web address of service - For consultation and follow up
    http://www.inlandrevenue.gov.uk
    for filing services AND demonstrator for portal services in development

4   Contact details of proposer
    Name:           Terry Hawes
    Organisation: Inland Revenue
    Function:       Programme Director e-business
    e-Mail:        terry.hawes@ir.gsi.gov.uk
    Address:       3rd Floor,
                   South West Wing,
                   Bush House,
                   UK - Strand,
                   ENGLAND

5   Date of the first implementation of the service
    April 2001- tax returns
    November 2001 – full service

6   Industrial Partner (s)
    Electronic Data System, Ezgov.




                                                                                  267
254 WIRED WEST LOTHIAN
1   Name and topic of the service
    Wired West Lothian – a system to deliver information about interactive services to the
    community.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [ ] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.wlonline.org.uk

4   Contact details of proposer
    Name:            Alex Linkston
    Organisation: West Lothian Council
    Function:       Chief Executive
    e-Mail:         alex.linkston@westlothian.gov.uk
    Address:        West Lothian House,
                    Almondvale Boulevard,
                    Livingston.
                    UK - EH54 6QG
                    UK

5   Date of the first implementation of the service
    Summer 2001

6   Industrial Partner (s)




                                                                                             268
256 COMPANIES HOUSE DIRECT/INTERNET FILING SERVICE
1   Name and topic of the service:
    Companies House Direct - Internet filing service providing access to summary company and
    director information.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [ ] regional
    [x ] national

3   Web address of service - For consultation and follow up
    www.companieshouse.gov.uk

4   Contact details of proposer
    Name:         Lynn Lynch
    Organisation: Companies House
    Function:     Head of Marketting
    e-Mail:       llynch@companieshouse.gov.uk
    Address:     Companies House,
                 Crown Way,
                 Cardiff,
                 UK - CF14 3UZ
                 UK

5   Date of the first implementation of the service

6   Industrial Partner (s)
    Orchid Telematics




                                                                                         269
260 UKONLINE.GOV.UK
1   Name and topic of the service
    ukonline.gov.uk and the Government Gateway: Delivering the technology to transform
    Government.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [] regional
    [x] national

3   Web address of service - For consultation and follow up
    www.ukonline.gov.uk
    www.gateway.gov.uk

4   Contact details of proposer
    Name:         Lisa Gardner
    Organisation: Office of the e Envoy
    Function:     Deputy Director, e Communications
    e-Mail:      lisa.gardner@cabinet-office.x.gsi.gov.uk
    Address:     1st Floor Stockley House,
                130 Wilton Road,
                UK - London
                SW1V 1LQ

5   Date of the first implementation of the service
    January 2001

6   Industrial Partner (s)
    A BT led consortium was the lead partner in the design build. The following Companies are
    providing components of the solution: Microsoft, SEMA, Equifax and Viacode, Cable and
    Wireless, Dell, Halcyon.




                                                                                                270
262 HEALTH PROMOTION ACCESS CATALOGUE (HPAC)
1   Name and topic of the service
    Health Promotion Access Catalogue - An on-line resource catalogue to enable faster and cost
    effective health promotion services.

2   Responsible government level (Mark [X] whichever applies)
    [x ] local
    [x] regional
    [ ] national

3   Web address of service - For consultation and follow up
    www.health-promotion.org.uk/hpac

4   Contact details of proposer
    Name:         Alan Hodgson,
                  Director of Corporate and Community Development
    Organisation: Derwentside District Council
    Function:     Local Authority
    e-Mail:       a_hodgson@derwentside.org.uk, n_tzamarias@derwentside.org.uk

    Address:     Civic Centre,
                 CONSETT,
                 Co Durham,
                 UK - DH8 5JA,
                 UK

5   Date of the first implementation of the service
    October 2000

6   Industrial Partner (s)




                                                                                            271
276 EAST OF ENGLAND OBSERVATORY DATA MODULE
1   Name and topic of the service
    East of England Observatory Data Module - to allow policy makers to review key regional
    indicators.

2   Responsible government level (Mark [X] whichever applies)
    [ ] local
    [X] regional
    [ ] national

3   Web address of service - For consultation and follow up
    http://www.observatory.oakland.co.uk/odm/

4   Contact details of proposer
    Name:         Simon Musgrave
    Organisation: Nesstar Ltd
    Function:     Marketing Director
    e-Mail:       simon@nesstar.com
    Address:      John Tabor House,
                  Wivenhoe Park,
                  Colchester
                  UK - CO4 3SQ,
                  UK

5   Date of the first implementation of the service
    January 2001

6   Industrial Partner (s)
    NESSTAR and East of England Development Agency




                                                                                        272

				
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