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St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
OCR Nationals Level 3 Extended Diploma in ICT
Unit 1 Digital Business Communication
Time 60 Guided learning hours
Student ___________________________
Teacher Miss L Maughan
Date to be: Issued Completed Verified
01/09/09
Background
You have recently started working as a business advisor for a new night club opening in
Durham City Centre. Your job is to provide advice and support for this business on a
range of roles including marketing and promotions.
Your duties involve working with management to produce a range of business support
materials which are to be produced and distributed using ICT. Some documents are to be
printed whilst others are to be viewed on screen.
You must adhere to this policy for working with electronic files.
The company policy states that:
• Safe working practices, complying with Health and Safety legislation, must be
employed at all times
• work must be organised using an appropriate folder/file structure that makes it easy for
a third party to locate files
• version numbers must be included in filenames, where appropriate
• backups of files to a removable medium must be created regularly
• files must be password protected, as appropriate, to prevent unauthorised viewing
and/or editing
• documents that contain confidential information should be protected by the use of
permissions.
Unit 1: Digital Business Communication 1
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Cheating will not be tolerated under any circumstances. When you hand in an assessment,
it is expected to be your own work and not the work of another person. By signing this
declaration, you are stating that this is an original piece of your own work and not
something that you have either;
Copied from another person
Copied word for word from a book, magazine, internet or CD – ROM.
Any person caught cheating could incur severe penalties and even withdrawal from this
and any other examination.
Work handed in after the agreed deadline / hand in date will not be marked and could
therefore affect your final grade.
This assignment is my own work and other than normal classroom teaching I have had no
external help.
I have also clearly acknowledged the work produced by other people.
I accept that if this work is handed in late it may affect my final grade.
Name ….
Signature …. Date
….
Learning outcomes:
By completing this unit candidates will develop a thorough knowledge and understanding
of
communication in a business context. They will also demonstrate how ICT can be used to
support
and enhance business communication.
Candidates will produce evidence to meet the unit assessment objectives in order to show
that
they understand:
• the role and contribution of communication technology to business
• the aids and barriers to effective communication
• the application of a presentation style to document creation
• the use of written communication using ICT in a business context
• the effective use of email in a business context
• document and computer security in the workplace
Unit 1: Digital Business Communication 2
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
• the use of standard ways of working to work safely, keep information secure and
manage personal information.
Your evidence for the assessment of this unit will be collected from 6 tasks.
All 6 tasks will contribute to the assessment of criteria – some of these tasks will be
printed addressing AO4 and you are advised to read AO4’s guidance at the end of task 6
before starting to create documents.
Task One (AO7)
In this task you are going to set up your directory folder structure and begin to collect
evidence for AO7. Remember that the company policy states that:
• Safe working practices, complying with Health and Safety legislation, must be
employed at all times
• work must be organised using an appropriate folder/file structure that makes it easy for
a third party to locate files
• version numbers must be included in filenames, where appropriate
• backups of files to a removable medium must be created regularly
• files must be password protected, as appropriate, to prevent unauthorised viewing
and/or editing
• documents that contain confidential information should be protected by the use of
permissions.
In order to complete this task you must:
Show you have backed up your work regularly to a USB pen. This is best evidence
through weekly screenshots showing the folder size and date.
Set up your folders correctly and provide evidence of correct file name conventions
Put password protection on at least three different files and provide evidence of
requesting the password for opening and modifying the files
Prove that you have put versions on your report and covering letter for AO1
Create a Health and Safety / Safe working requirements poster based on the above
policy to be displayed in the new night club
Use access permissions on your work
To achieve a pass you must:
Use standard ways of working to work safely, keep information secure and
manage personal information
To achieve a merit you must:
Unit 1: Digital Business Communication 3
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Demonstrate an awareness of H and S issues related to the use of ICT and apply
this on most occasions.
Use standard ways of working to organize their work efficiently, showing
understanding of some security measures, including passwords to open/modify.
Back up their work to a secure medium
To achieve a distinction you must:
Demonstrate an awareness of H and S issues related to the use of ICT and apply
this at all times
Use SWOW to organize your work efficiently
Demonstrate how they have considered and applied document security to their
own files, including password to open/modify
Demonstrate a good understanding of version numbers and access permissions
Back up your work regularly to a secure medium
Task Two (Assessing AO3)
In your next tasks you will be asked to create different documents using 3 different types
of software. However, you need to use a template to create those documents. This task
requires you to create a range of templates.
Part 1:
Create a housestyle that will be used across a different range of your business documents.
You need to think about:
Fonts
Headings
Colours
Layout and graphics
Borders
Lines
Part 2:
Create a business report template. Your report template must contain the following
sections and follow your housestyle:
front cover
contents page
page numbers, filename and date in footer + partner logos
header with logo + company name
pages for the following:
Unit 1: Digital Business Communication 4
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
o Introduction
o Summary of research
o Main findings
o Conclusion
o Bibliography
Part 3:
Create a 3 part leaflet template that follows your housestyle. Include
logo, company name
set fonts
set graphical elements inc. partner logos
set colour scheme
set text styles
set master template
Part 4:
Create a business letter template that follows your housestyle. Your business letter must
contain the following sections:
The sender’s address
The Date
The recipient’s address
Dear….
The body of the letter
Close of the letter (yours faithfully, or sincerely (if named person)
Your signature
Part 5:
Create a presentation master slide template that follows your housestyle. You need to
create two templates; one for the title slide and one for the main body slide
Part 6:
Create a fax or agenda header that follows your housestyle.
To achieve a pass you must:
Design and create templates for 3 business documents
Have used your text style and paragraph formatting
Unit 1: Digital Business Communication 5
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Have a consistent housestyle across all documents
To achieve a merit you must:
Design and create templates for 4 business documents using 2 different software
packages
Have used your text style, paragraph formatting, page layout and graphic elements
Templates will show a consistent housestyle
Suit the purpose of each communication
To achieve a distinction you must:
Design and create templates for at least 5 different business documents using at
least 3 different types of software
Include appropriate user-defined styles, page layout and graphic elements
Ensure your templates show a consistent housestyle
Suit the purpose of each communication
Create templates of a near professional quality
Task Three (Assessing AO1 and part AO4 – two documents)
In this task, you’ve been asked by a client to produce a report on the use of business
communications technologies.
Part 1: Research and write a full description of 3 of these technologies
o Email
o Internet
o www
o intranet
o vpn
o video conf
o web conf
o tele conf
o instant messaging
Part 2: Here are some examples of benefits and drawbacks for comms techs:
Benefits: eg
• speed of communication
• consistency of messages
• central control
• collaborative working
Unit 1: Digital Business Communication 6
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
• customisation
• targeting
Drawbacks: eg
• information overload
• susceptibility to unauthorised access
• dependence on technology
• lack of access
• cost
• legal implications
Using these benefits and drawbacks, produce a table with each technology listing
benefits, drawbacks and examples to back up your descriptions
Tech Benefit Drawback Examples
Part 3:
Explain the terms e-commerce, e-business, e-marketing (For Merit, e-commerce only, for
Distinction do e-business and e-marketing as well).
Part 4:
Explain the link between communication technologies and E commerce, E business, E
marketing. Specifically, explain how communication technologies have contributed to the
growth of E commerce, E business and E marketing.
Part 5: (this task relates to AO4 use at least 4 different types of written communications)
Structure your research into a report using the report template you created in task 2.
You should organise your report into:
1. front cover
2. contents page
3. page numbers, filename and date in footer + partner logos
4. header with logo + company name
5. pages for the following:
Unit 1: Digital Business Communication 7
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
a. Introduction
b. Summary of research
c. Main findings
d. Conclusion
e. Bibliography
Part 6: (this task relates to AO4 use at least 4 different types of written communications)
Create a covering letter using the letterhead template you created for AO3 and address
the report and letter to your client.
To achieve a pass you must:
Research three types of business communication system
Produce a business report for the client based upon your research. This report
should include:
o A description of the three business communication systems
o An explanation of the benefits and drawbacks of these systems giving
relevant examples
To achieve a merit you must:
Research three types of business communication system
Produce a business report for the client based upon your research that includes:
o A description of the three business communication systems
o An explanation of a range of benefits and drawbacks of these systems
giving relevant examples
Explain how communication technology has contributed to the growth of e-
commerce
To achieve a distinction you must:
Research three types of business communication system
Produce a business report for the client based upon your research that includes:
o A detailed description of the three business communication systems
o A detailed explanation of a range of benefits and drawbacks of these
systems giving relevant examples
Explain how communication technology has contributed to the growth of e-
commerce, e-marketing and e-business
Task Four (Assessing AO2 and part of AO4 – 1 document)
Unit 1: Digital Business Communication 8
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
You’ve been asked by the Managing Director of your nightclub to produce a presentation
on the topic of Effective Communication, your specific topic is “the aids and barriers
to effective communication”.
Part One:
Research the following factors which can help or hinder effective communication and
explain what they are and HOW they can aid or hinder communication:
•purpose
• medium
• message
• text (font, style, size), formatting, layout
• language (formal/informal, etc)
• writing style
• readability
• accessibility
• age, gender, cultural, emotional
• speed of delivery
Part Two:
For each factor, give at least 2 examples to explain/ justify your explanations in part 1.
For distinction, you will need 4 examples for each factor. Examples MUST be
appropriate.
Part Three: (this task related to AO4 use at least 4 different types of written
communications)
Present your research in parts 1 and 2 as a Powerpoint show using the master slide
template you created as part of AO3.
You must use speaker notes in order to explain your points.
To achieve a pass you must:
Demonstrate a limited explanation of some of the aids and barriers to effective
communication
To achieve a merit you must:
Unit 1: Digital Business Communication 9
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Explain many of the aids and barriers to effective communication
Use at least two examples of each aid or barrier
To achieve a distinction you must:
Explain thoroughly a wide range of aids and barriers to effective communication
Use at least four examples of each aid or barrier
Task Five (Assessing AO5)
In this task, you are required to demonstrate effective use of email in a business context.
Part One:
Enter all of these addresses into your address book
First Name Last Name Group Email Address
Sally Tyrone Work sallyt@xxxxxxxxxxxxxxx.co.uk
Balbir Singh Work balbirs@xxxxxxxxxxxxxx.co.uk
Anne Keith Friend Anne_Keith@yahoo.co.uk
Penny Howe Family sister@hotmail.co.uk
Eileen Roquefort Work eileenr@xxxxxxxxxxxxxxx.co.uk
Beverley Gilbraith Work beverleyg@xxxxxxxxxxxx.co.uk
Colin Hunter Work colinh@xxxxxxxxxxxxxxx.co.uk
Trevor Vass Work trevorv@xxxxxxxxxxxxxx.co.uk
Stuart Hall Work stuarth@xxxxxxxxxxxxxx.co.uk
Simon Bowler Work simonb@xxxxxxxxxxxxx.co.uk
Also add the managing director
lmaughanXXX@durhamlearning.net ?????? WORK group.
Part Two:
Set up a distribution list for your work email addresses
Part Three:
Set up an email signature for yourself
Part Four:
Unit 1: Digital Business Communication 10
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Create a word document that discusses netiquette and email etiquette. Save it into word
with the URL of the websites you used in your searches.
Part Five:
The managing director has asked you to email her your netiquette info + the PPT on
effective communication you created earlier. They must be emailed as single zipped
folder. Include instructions on how to extract the files + CC Colin Hunter.
Part Six:
Create folders and rules to organise your inbox Create two folders within your Inbox, one
to store emails from the managing director, and one to store emails from your other work
colleagues. To achieve Distinction level you should also set up rules to automatically
save emails in the appropriate folder.
Part Seven:
You will receive emails from the Managing Director of the company. Action the request.
Part Eight:
Show evidence of your use of spam email filter as follows:
Demonstrate how to use a spam-email filter to carry out the following activities:
• direct any messages from @st-leonards.durham.sch.uk into your spam/junk mail folder
• set all messages sent from @ocr.org.uk as safe and not containing spam/junk mail
Note: to pass, your emails must be suitable for business purposes…this means NO TXT
SPK!
Standard features are:
•use of cc and bcc
• high/low importance
• level of confidentiality
• address book
• creation and use of professional signature
• email account management
• email etiquette (appropriate subject, message text and use of
netiquette, attachment size and file types etc)
Advanced features are:
•multiple attachments, zipped files, embedded files
Unit 1: Digital Business Communication 11
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
• folders to organise mail
• rules e.g. to redirect emails, to organise emails into folders, using
colours
• groups/distribution lists (in address book)
• archiving
• spam filter
• autoreply
To achieve a pass you must:
Use at least four standard features of email appropriately
Set up and use at least three advanced features of email
Emails will be mainly fit for purpose
To achieve a merit you must:
Use at least four standard features of email appropriately
Set up and use at least four advanced features of email to good effect
Emails will be mainly fit for purpose and appropriate to business use
To achieve a distinction you must:
Use at least five standard features of email appropriately
Set up and use at least five advanced features of email to good effect
Emails will be mainly fit for purpose and appropriate to business use
Show an organised approach to the management of their own email system
Task Six (Assessing AO6 and part of AO4)
Part 1: Research how digital security issues affect computer security in the work place.
hacking,
data misuse,
unauthorised transfer or copying of documents,
unauthorised distributing or copying of software,
email and chatroom abuses,
adware, malware, spyware,
porn,
online threats such as phishing, identity and financial abuses,
Unit 1: Digital Business Communication 12
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
types of viruses and virus protection
For each issue you choose, you must describe:
1. what it is/ definition
2. potential problems relating/ resulting from the issues
3. methods which prevent minimise issues
4. list relevant examples (Distinction only!)
To achieve a pass you must:
Describe at least four security issues relating to documents and computers in the
workplace.
Identify methods used to avoid these issues
To achieve a merit you must:
Describe at least five security issues relating to documents and computers in the
workplace.
Describe methods used to avoid these issues
To achieve a distinction you must:
Describe in detail, giving specific examples, at least 6 security issues relating to
documents and computers in the workplace.
Describe in detail methods used to avoid these issues
Part 2:
Create an information leaflet to be given out to new employees joining your nightclub
You should use appropriate graphics, tables, bullets, auto numbering, columns and text
boxes to present your work. Ensure you show error checking and spell checking
Guidance for AO4
AO4 will be finished when you complete all of the above tasks (creating 4 documents
using your templates from AO3.
To achieve a pass you must:
Use at least two different types of written communication
Use at least two features from:
Unit 1: Digital Business Communication 13
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
o Tables
o Bullets
o Auto-numbering
o Columns
o Text Boxes
Appropriately format your documents using the house style designed as part of
AO3 with few inconsistencies
Create documents that are mainly fit for purpose
To achieve a merit you must:
Use at least three different types of written communication using the templates
that you have created
Use at least three features effectively from:
o Tables
o Bullets
o Auto-numbering
o Columns
o Text Boxes
Appropriately format your documents using the house style designed as part of
AO3 with few inconsistencies
Create documents that contain few errors and are fit for purpose
To achieve a distinction you must:
Use at least four different types of written communication using the templates that
you have created
Justify the suitability of each document for that purpose
Use at least four features effectively from:
o Tables
o Bullets
o Auto-numbering
o Columns
o Text Boxes
Well structure and appropriately format using the house style designed as part of
AO3 to a near professional standard
Unit 1: Digital Business Communication 14
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Unit 1: Digital Business Communication
Assessment criteria Achieved Evidence Comments
AO1 Investigating Task 3
communication technology
Unit 1: Digital Business Communication 15
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
AO2 Aids and Barriers to Task 4
effective communication
AO3 Templates and House Styles Task 2
AO4 Creating Documents Tasks3,4,6
AO5 Business Email Task 5
AO6 Computer Security Task 6
AO7 SWOW Task 1
Internal verification by Date
OCR Nationals Level 3 Extended Diploma
Unit 1: Digital Business Communication
Student_________________________ Candidate number _____________
Grade awarded Comments
Unit 1: Digital Business Communication 16
St Leonard’s Catholic School Centre 43421 OCR Nationals Level 3 Extended
Diploma in ICT
Pass
Merit
Distinction
Teacher
Pass
Merit
Distinction
Internal
Verification
Pass
Merit
Distinction
External
verification
Unit 1: Digital Business Communication 17
