SAP Support Analyst Benefits Southwest Airlines Confidential The Mission Of Southwest Airlines The mission of Southwest Airli

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SAP Support Analyst Benefits Southwest Airlines Confidential The Mission Of Southwest Airlines The mission of Southwest Airli Powered By Docstoc
					SAP Support Analyst, Benefits
     Southwest Airlines
                                 The Mission Of Southwest Airlines
                      The mission of Southwest Airlines is dedication to the highest
                      quality of Customer Service delivered with a sense of warmth,
                             friendliness, individual pride, and Company Spirit.

                                          To Our Employees
                       We are committed to provide our Employees a stable work
                  environment with equal opportunity for learning and personal growth.
                Creativity and innovation are encouraged for improving the effectiveness
                 of Southwest Airlines. Above all, Employees will be provided the same
                concern, respect, and caring attitude within the organization that they are
                     expected to share externally with every Southwest Customer.

Southwest Airlines ( is the only shorthaul, low-fare, high frequency, point–to–point
carrier in America. Behind the colorful airplanes and equally colorful and fun staff, Southwest has a rich
history and a vibrant future.

Founded in the early 1970’s, Southwest initially served three markets: Dallas, San Antonio, and
Houston. By 2003 Southwest had risen to the top of the monthly domestic originating passenger
rankings. Southwest operates more than 3,100 flights a day coast-to-coast in 68 cities, with new service
to Panama City Beach, Florida beginning in March of 2010. Southwest is the largest U.S. carrier based
on passengers carried as of June 2009. As a result, over 100 million Customers each year are exposed
to Southwest’s commitment to Positively Outrageous Customer Service.

The efforts of Southwest’s 35,000+ Employees generated 2009 operating revenues of $10.4 billion and
net income for 2009 of $99M. The performance marked the company’s 37th consecutive year of

Innovation has been a constant component of Southwest’s success. Southwest was the first airline
whose frequent flyer program gave credit for the number of trips taken and not the number of miles flown.
Southwest also pioneered senior discounts, Fun Fares, Fun Packs, a same-day air freight delivery
service, ticketless travel, and many other unique programs.

At Southwest Airlines, Diversity is more than a word; it is an expression of our operations in every way. A
diverse workforce keeps Southwest strong and innovative, and we seek to mirror the communities we
serve. Our People are our greatest strength, and they are an amazing group of Employees from different
backgrounds and countries. This means more richness in the diversity of ideas, knowledge, and actions,
which has made us the only consistently profitable airline in the world and which helped create the
powerful corporate Culture for which we are known. A Spirit of Inclusion brings a Company together, and
we embrace different perspectives and celebrate those who dare to bring their best forward.

Southwest Airlines’ common stock trades on the New York Stock Exchange under the unique and
insightful symbol: LUV.

Southwest Airlines has a career opportunity available for a SAP Support Analyst, Benefits. This Analyst will
assist with process maintenance activities for the Center of Excellence which includes, but is not limited to,
monitoring business process performance, identifying and executing business process optimization, and
evaluating SAP capabilities.
Job Functions:
    Assist with the planning, developing, testing and implementing enhancements to new and existing
      SAP FICO and HCM modules for the Center of Excellence.
    Ensure operational maintenance and development activities for assigned process area.
    Perform defect remediation for assigned area and identify cross-process impacts.
    Ensure optimization of operational performance; review findings and identify opportunities to
      improve business process performance (cost, quality, Customer satisfaction, etc.).
    Implement respective processes and system changes including system configuration and testing for
      assigned area.
    Perform and facilitate user acceptance of system and processes through testing, monitoring, and
      reporting on adherence to prescribed business process procedures.
    Support the development of process changes through identification of functional design
      specifications and business requirements.
    Work on projects or assignments with Customers to identify solutions in collaboration with Business
      process owners.
    Lead resolution to critical operational issues.
    Establish standards and best practices for assigned area.
    Support evaluation of upgrades and future product enhancements.
    Meet with key decision makers, business process owners, and end-users to define business
    Design, configure, test, and implement new business applications.
    Support reporting and business intelligence requirements to ensure a robust reporting environment.
    Support documentation, training, and organizational change management requirements.
    Help identify solutions for improving business processes and lowering cost of ownership based on
      SAP best practices.
    Act as a trusted advisor to business community to address issues, answer general practices
      questions, and increase organizational SAP maturity.
    Conduct value engineering and value realization workshops to increase process efficiency.
    Enhance use of SAP processes to maximize business value.
    Create cross-application process flows that define how the components of all applications relate to
      each other.
    Create business process designs that best leverage standard application functionality.
    Identify and resolves process, application, and data issues that affect overall solution integrity.

Position Qualifications:
  Bachelor's degree in Information Systems, Human Resources, Business or a related field such as
      Accounting or Finance required.
  Minimum of 3 to 5 years experience with ERP preferred.
  3 or more years of professional ERP IT application development and support experience preferred.
  Experience with system configuration preferred.
  Basic knowledge in the Payroll and/or Benefits areas.
  Ability to define system requirements, project scope, and perform cost benefit analysis.
  Ability to analyze transactional activity, determine root cause of transactional errors, and implement
      system or process solutions.
  Ability to interface effectively and collaborate with peers, vendors, and Leaders to develop solutions
      and ensure stakeholder buy-in.
  Ability to understand and appropriately respond to Customers’ business needs and facilitate the
      presentation of recommendations.
  Ability to accurately analyze information and make sound decisions under pressure.
  Ability to take initiative and accountability for achieving results.
  Ability to resolve conflict and identify solutions to problems.
  Ability to integrate work across relevant areas, manage risks and safety appropriately, develop and
      execute business plans, and manage information.
  Ability to effectively manage stress and engage in continuous learning.
  Strong technical knowledge and business skills.
  Ability to report to Leadership and fit in with the Company culture.
  Understanding of Company business strategy, operating vision, business imperatives, and
      capabilities and they affect technology initiatives.
  Knowledge of fundamentals of systems analysis, functional configuration, and testing.
  Knowledge of developing operational process specifications.

Reporting to:                    Sr. Director, Center of Excellence (COE)

Finance Department:              330+ Fun-LUVing People

Southwest offers the best place to work in America. We have FUN, work hard and have the privilege to
fly for free when there is space available. Our medical and prescription drug coverage is outstanding,
with competitively low monthly employee contributions. Our Profitsharing plan, the first in the industry,
rewards our Employees for their contribution to our overall financial performance (paid out 5.8% in 2008
& 1.2% in 2009). Our 401K plan matches dollar for dollar up to 8.3%. And not to mention that...
     Southwest Airlines was recently ranked #7 on FORTUNE Magazine’s 2009 50 Most Admired
        Companies in the World list.
     In November 2009, Southwest Airlines was listed as one of the Top 50 Companies Recognized as
        Leaders in Corporate Social Responsibility by the Boston College Center for Corporate Citizenship
        and Reputation Institute.
     In October 2009, was awarded “Best Blog” for the third year in a
        row. This prestigious honor is presented by PR News, the leading trade publication among
        communicators worldwide.
     Southwest Airlines was recognized as a 2009 Corporation of the Year by MANA, a National Latina
     Institutional Investor magazine recognized Southwest Airlines as one of the Top Shareholder
        Friendly Companies in 2008.
     In March 2009, Southwest Airlines was ranked #3 on CampusGrotto’s list of Best College
        Internship Programs.
     Southwest Airlines was included in the Top 500 Most Innovative Users of Technology list by
        Information Week.

                                          Contact Information:
                                            Leslie Anderson
                                          People Department
                                           Southwest Airlines
                       Or go to for more information
At Southwest Airlines it is not a career, but a cause: The Freedom
to bring low fares and great Customer Service to the flying public.
                  Join us for the flight of your life!

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