MANAGER CORE COMPETENCIES LEADING THE LEADING COMMUNICATION & GENERAL ORGANIZATION PEOPLE COLLABORATION Ethics Managing Leadership Skills External Relations Financial Resources Accountability Team Building Developing Managing Congressional Testimony Equal Employment Human Resources Supervision Skills Opportunity Managing the Managing Technology Evaluating Performance Writing of Others Sexual Harassment Awareness Strategic Planning Coaching and Presentation Skills Mentoring Techniques Technical Credibility Managing Diversity Interpersonal Skills Encouraging Creativity Managing Change and Innovation Influencing/Negotiating Knowledge Motivation Skills Conflict Management Management Morale Building GENERAL Manager Core Competencies Behaves in a fair and ethical manner; understands and complies with the Standards of Ethical Conduct for Employees of the Executive Branch issued Ethics û by the U.S. Office of Government Ethics; creates a culture that fosters high standards of integrity and honesty; holds self and others accountable for rules and responsibilities. Accountabilit Ensures that effective controls are developed and maintained to safeguard the y û integrity of the organization; ensures assignments are completed in a timely manner and within budget; focuses self and others on achieving results. Provides equal employment opportunity for all employees and applicants on Equal the basis of merit and without regard to race, color, religion, sex, age, national origin, sexual orientation, and physical or mental disability; ensures that all Employment û employment decisions and personnel actions, including recruitment, selection, training, promotion, transfer, and benefits are administered in accordance with Opportunity Federal statues and regulations governing equal employment opportunity and personnel management. Sexual Understands and acts in accordance with the requirements of Title VII of the Harassment û Civil Rights Act of 1964 as it pertains to sexual harassment and related Federal regulations; appropriately handles sexual harassment issues in the workplace in a timely manner with guidance from organizational experts. Awareness Maintains a high level of proficiency in the Auditor Core Competencies listed in Technical this guide; understands and appropriately applies procedures, requirements, Credibility û regulations, and policies related to specialized expertise; seeks opportunities to expand knowledge of current technical and business issues and changes in policies, procedures, and practices impacting on the work of the organization. LEADING THE ORGANIZATION Manager Core Competencies Managing Demonstrates broad understanding of and appropriately applies good financial Financial û management practices in carrying out assigned responsibilities. Resources Managing Effectively recruits, develops, utilizes, evaluates, and rewards employees in Human û accordance with Federal statutes and regulations governing personnel management. Resources Managing Understands the impact of technological changes on the organization; utilizes Technology û technology to enhance decision making and improve organizational effectiveness. Strategic Identifies key issues affecting the work of the organization; develops and Planning û implements effective short and long-term strategies to address key issues and achieve the goals and objectives of the organization. Managing Fosters an environment in which people who are culturally diverse can work Diversity û together cooperatively and effectively in achieving organizational goals; values cultural diversity and other individual differences in the workforce. Managing Adjusts rapidly to new situations; helps staff to adapt behavior and work Change û methods in response to new information, changing conditions, or unexpected obstacles; maintains focus, intensity, and persistence, even in adverse, evolving, or ambiguous situations. Ensures that the right information is provided to the right people at the right Knowledge Management û time to make good decisions; takes advantage of the collective expertise of employees to carry out the organization’s mission; encourages knowledge exchange. LEADING PEOPLE Manager Core Competencies Leadership Displays initiative, effort, and commitment in carrying out the organization’s Skills û mission; inspires, motivates, and guides others toward goal accomplishment; empowers others by sharing power, authority, and information; acts in a proactive and achievement-oriented manner. Consistently encourages, develops, sustains, and rewards cooperative Team Building û working relationships; understands team dynamics and how to facilitate good teamwork; fosters commitment, team spirit, pride, trust, and group identity. Understands the roles, responsibilities, and authorities of supervisors; uses Supervision Skills û effective personnel practices in managing assigned staff; deals appropriately with employee issues and problems; ensures that staff are treated in a fair and equitable manner. Ensures that staff have a clear understanding of expected performance; in Evaluating face-to-face meetings, routinely provides employees with feedback on their Performance û progress towards meeting established expectations; takes action to reward, counsel, or remove employees, as appropriate; objectively determines and documents performance of all assigned staff. Coaching and Assesses employees’ unique developmental needs; provides developmental opportunities that maximize employees’ potential and contribute to the Mentoring Techniques û achievement of organizational goals; inspires, motivates, and guides staff toward goal accomplishment; develops leadership skills in others through feedback and guidance. Encouraging Creates a work environment that encourages creative thinking and innovation; Creativity and encourages staff to be open to developing new insights into situations and Innovation û applying innovative solutions; fosters originality, flexibility, open exchange of ideas, and reasonable risk-taking. Motivation Recognizes the differences in people and what motivates them; Skills û utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired outcomes. COMMUNICATION & COLLABORATION Understands the factors that affect employee morale; creates a Morale Building û organizational climate which promotes enthusiasm and dedication to achieving organizational goals; treats people as the organization’s most valuable asset. Manager Core Competencies Represents and speaks for the organization and its work to those outside the External organization in a clear, convincing, and organized manner; approaches each Relations û situation with a clear perception of organizational and political realities; recognizes the impact of alternative courses of action; builds networks and develops alliances with external groups, as necessary. Developing Ascertains that information which is developed reflects the position and Congressional û work of the organization in a clear, convincing, and organized manner. Testimony Provides advice during the developmental stage of written products; Managing the provides constructive written and oral feedback on the writing of others; Writing of û reviews and edits employees’ written products for appropriate grammar usage, clarity and organization of ideas and facts, and strength of conclusions; guides assigned staff in the development of their writing skills; Others continually seeks to improve one’s own writing skills. Presentation Skills û Makes clear and convincing presentations of facts and ideas to individuals or groups. Interpersonal Considers and responds appropriately to the needs, feelings, and capabilities Skills û of different people in different situations; behaves in a tactful, compassionate, and sensitive manner; treats others with respect; actively listens and clarifies information as needed; fosters an atmosphere of open communication. Influencing/ Persuades others; builds consensus through give and take; gains cooperation Negotiating û from others in order to obtain information and accomplish goals; facilitates “win-win” situations. Conflict Identifies and takes steps to prevent potential situations that could result in Management û unpleasant confrontations; manages and resolves conflicts and disagreements in a positive and constructive manner in order to minimize negative impact.