Job Title: Portal Communications Coordinator
Positions Available: 1
Benefits Available: Yes
Beginning Salary Range: $34,000-$40,000 annually DOE
Application Requirements: To apply for this position, please submit the following:
1. Cover Letter of Interest
2. Student Assistance Foundation Application for Employment
3. Resume Information
4. Authorization for Release of Information
5. Applicant Survey
6. Responses to supplemental questions
Deadline: Wednesday, October 4, 2006 at 4:00 p.m.
Submit application packets to: Student Assistance Foundation
Human Resource Department
ATTN Cathy Wood
Helena, MT 59601
If none of the applicants meet all of the required characteristics, Student Assistance Foundation
reserves the right to select a candidate from the applicants.
If you have questions regarding this position, you may call the Human Resource
Department at (406)495-7311
In order for your application package to be considered, you will need to use the following
application form as there have been revisions made. Late, incomplete or unsigned application
packages will not be considered.
APPLICATION FOR EMPLOYMENT
2500 Broadway, Helena, MT 59601
(PLEASE PRINT OR TYPE)
Position Applying For
Date of Application
Address (Street No. or RFD Box No.)
Telephone Number(s): Work
Social Security Number
How Did You Learn of This Opening?
Advertisement Friend Inquiry
Employment Agency Relative Other
If you are under 18 years of age, can you provide required proof of your eligibility to work? Yes No
Have you ever applied for employment with us before? If yes, give date(s). Yes No
Are you currently employed? Yes No
Do you want to be informed before we contact your present employer? Yes No
If hired, can you show proof of authorization to work in the United States? Yes No
(Proof of citizenship or immigration status will be required upon employment).
Date available for work / /
What is your desired salary range? $
Are you available to work: Full Time
Part Time - (Please indicate: Mornings Afternoon Evenings)
Temporary (Please indicate dates available / / – / / )
Can you travel if the job requires it? Yes No
Have you been convicted of a felony? (Conviction will not necessarily disqualify you from employment) Yes No
If yes, please explain
Education and Training
Type of School Name and Location of School Degrees Last Year
Graduated? 9 10 11 12
Yes No GED
Major Degree 1 2 3 4
Major Degree 1 2 3 4
Major Degree 1 2 3 4
Trade or Degree 1 2 3 4
Special, Degree Number of study
Technical or hours or credits
Indicate other relevant training or experience
SPECIALIZED SKILLS (Skills/Equipment Operated) Check the skills you possess.
LAN (Local Area Network) MS Word PC MS Excel
Typewriter MS Access Internet/e-mail Keyboarding
Describe any other job related specialized training or skills acquired from employment, the United States military
or other experience.
Supervisors and/or co-workers who can vouch for your work experience.
Name and Occupation Address Daytime Phone#
List the last three positions you have held beginning with your most recent or present job:
1. Employer’s Name Position: Date Hired: Date Left: Rate Ending
Address Name of Supervisor Phone
Duties and Responsibilities: Why did you leave?
2. Employer’s Name Position: Date Hired: Date Left: Rate Ending
Address Name of Supervisor Phone
Duties and Responsibilities: Why did you leave?
3. Employer’s Name Position: Date Hired: Date Left: Rate Ending
Address Name of Supervisor Phone
Duties and Responsibilities: Why did you leave?
I, hereby acknowledge that should I be selected for
employment by Student Assistance Foundation, as a result of this application and, if hired, per the terms of the
offer letter, I will be employed as a probationary employee during which time continued employment is at the
absolute discretion of the Company.
Temporary and summer employees are considered probationary during the entire time they are employed by
(Applicant Signature) (Date)
Please read and understand this statement before signing your application.
Student Assistance Foundation is an EQUAL OPPORTUNITY EMPLOYER and considers all applicants for
employment without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status,
the presence of non-job related disabilities or any other legally protected status.
I certify that the information provided herein and attached to this Application for Employment is true and
complete to the best of my knowledge.
I hereby acknowledge that I have read and understand the above statements. I voluntarily give Student
Assistance Foundation, or their agent, my permission to confirm by personal inquiry, or otherwise, information
provided by me as may be necessary in arriving at an employment decision. I release from all liability or
responsibility, all persons, companies, or corporations responding to such inquiries.
In the event of employment, I understand that false, misleading information or material omissions given in my
application or interview(s) may result in discharge. I understand, also, that I am required to abide by all policies
and procedures of Student Assistance Foundation that may from time to time be changed, suspended, revoked,
terminated or superseded by the Board of Directors and/or management of the company.
(Applicant Signature) (Date)
LATE, INCOMPLETE OR UNSIGNED APPLICATIONS WILL NOT BE CONSIDERED
Title VII of the U.S. Civil Rights Act requires us to maintain records relevant to the determinations of
whether unlawful employment practices have been or are being committed. The following survey helps
to fulfill these requirements.
This applicant survey will be separated from your application. The survey information will be kept
confidential, used only for statistical reports and other lawful uses. Analysis of the information you and
others provide will be used to monitor recruitment and selection practices.
1. JOB APPLIED FOR
2. HOW DID YOU FIRST LEARN OF THIS POSITION?
(A) Newspaper ad (D) Inquiry (G) Internet
(B) Friend/employee (E) Relative
(C) Employment agency (F) Other (specify)
3. (M) MALE (F) FEMALE
4. DATE OF BIRTH (month/day/year):
Please check the one box that best describes your race/ethnicity:
(I) American Indian or Alaskan Native
A person having origins in any of the original peoples of North America who maintains cultural
identification through tribal affiliation or community recognition.
(A) Asian or Pacific Islander
A person having origins in any of the original peoples of the Far East, Southeast Asia, the Indian
subcontinent, or the Pacific Islands. This area includes, for example, China, India, Japan, Korea, the
Philippines and Samoa.
(B) Black (Not of Hispanic origin)
A person having origins in one of the black racial groups of Africa.
(S) Spanish (Hispanic)
A person having origins in Mexican, Puerto Rican, Cuban, Central or South American or other Spanish
Cultures, regardless of race.
(W) White (Not of Hispanic origin)
A person having origins in any of the original peoples of Europe, North Africa, or the Middle East.
6. DISABILITY STATUS
Person with a disability: Yes No
AUTHORIZATION FOR RELEASE OF INFORMATION
(Carefully read this authorization to release information about you, then sign and date in black
ink. You may retain a copy for your records.)
I authorize my employer or prospective employer, Student Assistance Foundation, through
their investigative agent, Orion International Corporation, to obtain any information relating
to my activities from individuals, schools, residential management agents, employers, criminal
justice agencies, retail business establishments, motor vehicle/registration departments,
credit bureaus, consumer reporting agencies, collection agencies, or other sources of
This information may include, but is not limited to, my academic, residential, achievement,
performance, attendance, disciplinary, employment history, criminal history record
information, driving and motor vehicle record, and financial and credit information.
I authorize Orion International Corporation to disclose the record of my background
investigation to the employer named above.
I authorize custodians of records and other sources of information pertaining to me to release
such information to Orion International Corporation regardless of any previous agreement
to the contrary.
Copies of this authorization that show my signature are as valid as the original release signed
by me. This authorization is valid for one (1) year from the date signed or upon my
termination of my employment with the employer named above, whichever is sooner.
Signature (Sign in ink) Full Name (Print legibly)
Other names used
Current address Telephone
Date of birth Social Security Number Date signed
Place of birth
Please answer the following questions in not more than 4 sentences explaining your experience in
each area. If relevant, please include your months of experience using mm/dd/yy and
establishment(s) worked for.
. 1. Please explain your experience in content management of a business portal or large and
complex intranet or website.
2. Please explain your experience in working as a liaison between business and Information
Technology groups, providing customer service for business portal users, including those who
are external to the company's staff and business systems.
3. Please discuss which portal software(s) you are familiar with, including your level of working
knowledge of the software. We are particularly interested in experience with Windows
Sharepoint Services and Sharepoint Portal Server or Oracle portal technology.
Please include the following information in your resume.
Work Experience: Begin with your present or most recent job and include the following:
Name and Complete Address of Employer
Starting/Present Job Title
Reason for Leaving
Include any relevant military service assignments and volunteer activities. You may exclude
organizations which indicate race, color, religion, gender, national origin, age, disabilities or
other protected status.
Include relevant prior work experience and explain how that work experience would assist you
to perform the functions of this job.
Explain any gaps in employment.
List professional, trade, business or civic activities and offices held. You may exclude
membership which would reveal gender, race, religion, national origin, age, ancestry,
disability or other protected status.
l. JOB TITLE
Portal Communications Coordinator
Student Assistance Foundation (SAF)
2500 Broadway Helena, MT 59601
4. TELEPHONE NUMBER
5. DESCRIPTION OF ORGANIZATION
The Student Assistance Foundation (SAF) is a not-for-profit corporation formed in July 1999
dedicated to helping assure financial access to post-secondary education opportunities for
Montana citizens by offering grants, scholarships, educational outreach and other financial aid
related programs. These programs are funded through such business activities as: (1) student
loan servicing; and (2) administrative support services to MHESAC, schools, lenders, other
governmental and not-for-profit organizations and the financial aid community in their efforts to
support higher education.
6. JOB SUMMARY
This non-exempt position coordinates communications on the SAF portal in order to promote
effective information sharing among SAF management, employees and clients, in support of
SAF culture, values, and commitment to quality service. Position identifies relevant information
from various sources and posts to the appropriate location on the portal. This is to include
business and operational issues as well as other information of interest in support of employee
morale and development. Responsibilities include administering the content, managing user
access, training and supporting users, and creating and maintaining policies and procedures for
use of the SAF portal. Further responsibilities include tracking and reporting portal usage, and
acting as a liaison with business users and with Computer Information Services (CIS) to assure
appropriate business and technical functionality. Additional responsibilities include ensuring the
coordinated, systematic and efficient implementation of the division’s goals and the Corporate
Philosophy and Values.
7. ESSENTIAL FUNCTIONS
Identifies relevant information from various sources and posts to the appropriate location
on the portal (20%)
a. Attends and/or reviews summaries of various corporate meetings.
b. Conducts interviews with employees and management. Works with the Communications
and Marketing Director to identify newsworthy information to be shared internally (i.e.,
c. Posts information to the appropriate location on the portal with the appropriate audience
in mind to assure the most effective delivery of information.
Coordinates portal site creation and maintenance for use by external parties (10%)
a. Works with Administrative Affairs Manager to assist with presentation of information to
the board of directors.
b. Works with Client Support Manager to assist with presentation of information to external
c. Works with Computer Information Services (CIS) to assure security of internal
information in relation to access to the portal by external parties.
Administers the content, manages user access, trains and supports users, creates and
maintains policies and procedures for use of the SAF portal. (40%)
a. Plans the portal navigation and layout. Administers the presentation of information on
the portal(s), particularly in regard to content, layout, reporting, and functional business
b. Organizes the portal content so that it is meaningful, logical, and navigable.
c. Creates and maintains policies and procedures related to the use of the portal and the
content of information placed on the portal.
d. Manages user access for the portal, including setting up new user accounts and
modifying or deleting existing user accounts.
e. Provides training and support for portal functionality and capability to assure users an
excellent experience with the portal.
f. Develops and maintains a change management process for publishing documents and
applications for the portal.
g. Communicates effectively and in a timely fashion with business users about updates,
additional functionality or capability, or about down times or technical difficulties on the
h. Communicates with remote employees to assure the portal is meeting their needs and
Tracks and reports on portal usage and acts as a liaison with business users and with
Computer Information Services (CIS) to assure appropriate business and technical
a. Tracks and reports usage of the portal. This includes identifying, tracking, and
reporting on key performance measures related to the portal.
b. Acts as a liaison with CIS to assure appropriate business and technical functionality.
Provides information to CIS about technical problems encountered and works with CIS
as appropriate to resolve technology challenges.
c. Oversees and interacts with management and employees to improve functionality in
business processes related to the portal.
d. Interacts with the eIntelligence Team to understand and communicate business and
technical capability and functionality of the portal.
8. ADDITIONAL RESPONSIBILITIES (10%)
a. Ensures the coordinated, systematic and efficient implementation of the division’s goals
and the Corporate Philosophy and Values.
b. Keep abreast of developments, tools, and technologies to improve and enhance the portal
presence, functionality, and capability.
c. Attends conferences and seminars both within and outside the student loan servicing
industry to gain insight, information, statistics, methods, schedules and systems that will
allow the corporation to stay on the cutting edge of project management, business
operations, and technological advances to improve portal organization and outcomes.
d. Performs other job related duties as assigned by the Senior Executive Vice President/Chief
Operations Officer (COO).
9. SUPERVISION EXERCISED
10. EQUIPMENT, SOFTWARE OR MACHINERY USED
PC Copy Machine
Fax Machine Telephone with Voice Mail
GroupWise - E-Mail MS Word
Internet Explorer – Internet MS Project
Access MS Excel
MS PowerPoint VISIO
11. PERSONAL CONTACTS
Contact Who Why Frequency
SAF clerical facilitate, gather information daily
professional communicate with user community
technical instruct on business requirements
management advise on project status
CLIENTS professional provide/gather information occasionally
EXTERNAL consultants provide/gather information occasionally
vendors product or process specifications
DECISIONS AND COMMITMENTS: SCOPE AND EFFECT
This is a non-supervisory position. The position is responsible for decision-making authority
relating to portal management. The position acts autonomously at times in order to meet
This position will work with corporate staff within organizational units across all divisions of the
corporation in scoping and managing portal projects. In order to facilitate portal management
where outcomes are of high quality, are completed timely, and are within budget, this position
has the authority to request information, assign tasks, monitor results, mitigate or resolve
conflict, and recommend remedial steps in the event of performance below the desired
expectation. When circumstances warrant delegation of tasks and assignments to staff not
reporting directly to the position, the incumbent is expected to communicate with the employee’s
supervisor as to the request, date and time needed and the reasons for the request.
This position is responsible for developing a plan to accomplish goals, performing a variety of
tasks, and leading and directing the work of others. Team work is essential and is required.
13. SUPERVISION RECEIVED
This position reports to the Chief Operations Officer (COO).
14. KNOWLEDGE, SKILLS AND ABILITIES ASSOCIATED WITH THE POSITION
a. Minimum of 1 year working knowledge of Windows Sharepoint Services and Sharepoint
Portal Server or similar Oracle portal technology. (required)
b. Minimum of 1 year working knowledge of business process flow as it relates to the portal
work flow environment (required)
c. Demonstrated ability to think and plan strategically (required)
d. Demonstrated skill in applying an organized thought process to problem solving. (required)
e. Ability to create and maintain logical workflow requirements and appropriate approval
f. Demonstrated ability to manage and oversee multiple projects in a team environment
g. Strong copywriting and demonstrated editing and proofreading skills (required)
h. Well developed interpersonal skills (required)
i. Strong organizational skills. (required)
j. Strong verbal skills. (required)
k. Strong written communication skills. (required)
l. Ability to establish and maintain effective working relationships with others. (required)
m. Ability to provide project leadership, coordination, guidance and drive issue resolution.
n. Ability to work in a fast-paced and dynamic environment. (required)
o. Ability to respond to frequent pressure to meet deadlines. (required)
p. Ability to coordinate, organize, manage, and establish priorities (required)
q. Ability to work with minimal supervision. (required)
r. Computer literate with working knowledge of various software programs for word processing,
spreadsheet, database, and project management. (required)
s. Knowledge and understanding of Information Technology systems and software and web-
based application development. (preferred)
t. Knowledge and understanding of the student loan industry. (preferred)
15. EDUCATION AND EXPERIENCE
The knowledge, skills and abilities required to perform the responsibilities of this position are
typically acquired through the following:
a. Associates degree in business, communications, computer technology, or equivalent
experience and education. (required)
b. Minimum of 1 year content management of a business portal or large and complex intranet
or website. (required)
c. Demonstrated knowledge of portal design skills, portal architecture principles, the
formulation of portal taxonomies, and familiarity with portal accessibility norms and
d. Demonstrated experience with the design and implementation of portal content services.
e. Demonstrated experience with user-centered design process. (required)
f. Experience with Enterprise-level portal Content Management (CMS) software. (required)
g. Demonstrated experience in working as a liaison between business and Information
Technology groups. (required)
h. Demonstrated experience in providing customer service for business portal users, including
those who are external to the company’s staff and business systems. (required)
16. PHYSICAL DEMANDS AND WORKING CONDITIONS
Fluctuations in workload may require work beyond a typical eight (8) eight hour day
Student Assistance Foundation Benefit Package
Student Assistance Foundation offers the following benefit package to its employees:
1. During the first five years of employment, employees earn 18.5 days of annual leave and 12
days of sick leave each year, subject to initial qualifying periods. During years 6 through 10,
employees earn 21.5 days of annual leave each year. Employees with more than 10 years
of service earn 25.5 days of annual leave each year.
2. Student Assistance Foundation observes 7 fixed holidays per year. These holidays are
designated at the beginning of each year and in most cases, parallel holidays observed by
3. Student Assistance Foundation grants a service bonus to employees upon successful
completion of each year’s service. The bonus is given in the form of additional time off.
After the completion of the first year of service, a bonus of 8 hours of annual leave will be
granted to the employee. The service bonus increases by 2 hours each succeeding year up
to a maximum of three additional days of annual leave.
4. Student Assistance Foundation employees may elect to participate in the retirement program
(403(b) tax sheltered investment program) whereby the employee contributes an amount of
their gross salary each pay period. Employees are eligible to participate and contribute to
the plan immediately. Student Assistance Foundation matches the employee's deferred
amount up to 6% of their gross salary after the completion of 6 months of employment.
Student Assistance Foundation uses American Funds as the investment provider and the
employee directs the investment of their own retirement funds.
5. Student Assistance Foundation employees may elect to participate in the Flexible Benefit
Plan whereby employees may contribute pre-tax dollars from their salary for certain medical
and child care expenses.
6. Student Assistance Foundation employees participate in the Student Assistance Foundation
Group Health Plan through Blue Cross and Blue Shield. Student Assistance Foundation
provides a monthly contribution as determined by the Board of Directors annually to fully
cover the cost of the employees insurance (contribution for FY06-07 is $475). This plan
includes medical, dental and vision coverage. Additionally, Student Assistance Foundation
pays for an employee’s long-term disability coverage and $20,000 of basic life insurance
through USAble. Employees may elect coverage for a spouse and eligible dependents.
Premiums in excess of Student Assistance Foundation’s contribution are deducted from the
employee’s salary on a pre-tax basis. Supplemental life insurance, personal accident
insurance, short-term disability and long term care insurance is also available at the
7. The Employee Assistance Program (EAP) provides short-term counseling for employees and
their immediate family. An employee may use the EAP for confidential assistance with
personal problems interfering with their life or work.
8. Student Assistance Foundation employees are provided the opportunity to participate in
Wellness Program activities including an on-site exercise program, flu shots and health
9. After one year of service, an employee is eligible to participate in the Computer Purchase
Program. In this program, Student Assistance Foundation will finance the purchase of
personal computer equipment with a two-year interest-free loan to the employee.
10. After one year of service, an employee is eligible to participate in the Student Loan Interest
Rate Reduction Program. Under this program, an employee is eligible for a 3% reduction in
the interest rate on their or their children’s student loans.
11. Student Assistance Foundation has an Incentive Bonus program in place. Based on team
performance toward company-wide goals as established each year, each employee can earn
an additional $1,000 bonus.
12. Student Assistance Foundation provides internal and external training opportunities.
Employees are encouraged to seek training in areas which jointly benefit them and Student
Assistance Foundation. Student Assistance Foundation budgets $300 per employee for
additional external training.
13. Student Assistance Foundation supports staff efforts to complete college degree programs
that could enhance an employee’s work at Student Assistance Foundation. The Executive
Vice President of Operations considers staff requests for degree program support. If
approved, Student Assistance Foundation pays one-half of the tuition cost and loans the
employee the other half. Once the employee has completed their degree, Student
Assistance Foundation will write off the loan portion evenly over the following five years.
14. Student Assistance Foundation promotes an Employee Sponsorship Program whereby
employees are allowed to direct the contribution of up to $50 to the charitable organization of
their choice each year.
15. “High Five” is a program to recognize and reward employees for going “above and beyond.”
Any employee can recognize another employee with a “High Five” card. After an employee
gathers five cards they can be redeemed for a $25 gift certificate at a place of the