portal by ashrafp


									      Job Title: Portal Communications Coordinator
      Positions Available: 1
      Status:    Non-exempt
      Benefits Available: Yes
      Location: Helena

      Beginning Salary Range: $34,000-$40,000 annually DOE

      Application Requirements: To apply for this position, please submit the following:
      1.    Cover Letter of Interest
      2.    Student Assistance Foundation Application for Employment
      3.    Resume Information
      4.    Authorization for Release of Information
      5.    Applicant Survey
      6.    Responses to supplemental questions

      Deadline: Wednesday, October 4, 2006 at 4:00 p.m.

      Submit application packets to: Student Assistance Foundation
                                     Human Resource Department
                                     ATTN Cathy Wood
                                     2500 Broadway
                                     Helena, MT 59601

      If none of the applicants meet all of the required characteristics, Student Assistance Foundation
      reserves the right to select a candidate from the applicants.

      If you have questions regarding this position, you may call the Human Resource
      Department at (406)495-7311

In order for your application package to be considered, you will need to use the following
application form as there have been revisions made. Late, incomplete or unsigned application
packages will not be considered.
                                               APPLICATION FOR EMPLOYMENT
                                                              2500 Broadway, Helena, MT 59601

                                                 (PLEASE PRINT OR TYPE)

Position Applying For
Date of Application

Last Name
First Name
Middle Name

Address (Street No. or RFD Box No.)
Zip Code
Telephone Number(s): Work
Social Security Number

 How Did You Learn of This Opening?
   Advertisement                    Friend              Inquiry
   Employment Agency                Relative             Other

If you are under 18 years of age, can you provide required proof of your eligibility to work?                       Yes       No
Have you ever applied for employment with us before? If yes, give date(s).                                          Yes       No
Are you currently employed?                                                                                         Yes       No
Do you want to be informed before we contact your present employer?                                                 Yes       No
If hired, can you show proof of authorization to work in the United States?                                         Yes       No
       (Proof of citizenship or immigration status will be required upon employment).

Date available for work       /    /
What is your desired salary range? $
Are you available to work:         Full Time
                                   Part Time - (Please indicate:      Mornings          Afternoon   Evenings)
                                   Temporary (Please indicate dates available             /     /      –        /     /   )
Can you travel if the job requires it? Yes            No
Have you been convicted of a felony? (Conviction will not necessarily disqualify you from employment)               Yes       No
If yes, please explain
                                                   Education and Training
Type of School         Name and Location of School                                  Degrees                Last Year
                                                                                   Graduated?         9     10    11     12
High School
                                                                             Yes      No        GED
                                                              Major                  Degree           1     2     3      4
                                                              Major                  Degree           1     2     3      4
                                                              Major                  Degree           1     2     3      4
Graduate School
Trade or                                                                             Degree           1     2     3      4
Business School
Special,                                                                             Degree           Number of study
Technical or                                                                                          hours or credits
Indicate other relevant training or experience

SPECIALIZED SKILLS (Skills/Equipment Operated) Check the skills you possess.
          LAN (Local Area Network)               MS Word        PC                     MS Excel
          Typewriter                             MS Access      Internet/e-mail        Keyboarding

Describe any other job related specialized training or skills acquired from employment, the United States military
or other experience.

                                         PROFESSIONAL REFERENCES
                     Supervisors and/or co-workers who can vouch for your work experience.
             Name and Occupation                               Address                                    Daytime Phone#
                                                  Work History
          List the last three positions you have held beginning with your most recent or present job:
1. Employer’s Name              Position:                              Date Hired: Date Left:     Rate Ending
Address                                                                Name of Supervisor         Phone

Duties and Responsibilities:                                           Why did you leave?

2. Employer’s Name             Position:                               Date Hired:   Date Left:   Rate Ending
Address                                                                Name of Supervisor         Phone

Duties and Responsibilities:                                           Why did you leave?

3. Employer’s Name             Position:                               Date Hired:   Date Left:   Rate Ending
Address                                                                Name of Supervisor         Phone

Duties and Responsibilities:                                           Why did you leave?
                                           PROBATIONARY PERIOD

I,                                                    hereby acknowledge that should I be selected for
employment by Student Assistance Foundation, as a result of this application and, if hired, per the terms of the
offer letter, I will be employed as a probationary employee during which time continued employment is at the
absolute discretion of the Company.

Temporary and summer employees are considered probationary during the entire time they are employed by
the Company.

                   (Applicant Signature)                              (Date)

            Please read and understand this statement before signing your application.

Student Assistance Foundation is an EQUAL OPPORTUNITY EMPLOYER and considers all applicants for
employment without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status,
the presence of non-job related disabilities or any other legally protected status.

I certify that the information provided herein and attached to this Application for Employment is true and
complete to the best of my knowledge.

I hereby acknowledge that I have read and understand the above statements. I voluntarily give Student
Assistance Foundation, or their agent, my permission to confirm by personal inquiry, or otherwise, information
provided by me as may be necessary in arriving at an employment decision. I release from all liability or
responsibility, all persons, companies, or corporations responding to such inquiries.

In the event of employment, I understand that false, misleading information or material omissions given in my
application or interview(s) may result in discharge. I understand, also, that I am required to abide by all policies
and procedures of Student Assistance Foundation that may from time to time be changed, suspended, revoked,
terminated or superseded by the Board of Directors and/or management of the company.

                (Applicant Signature)                               (Date)

Title VII of the U.S. Civil Rights Act requires us to maintain records relevant to the determinations of
whether unlawful employment practices have been or are being committed. The following survey helps
to fulfill these requirements.

This applicant survey will be separated from your application. The survey information will be kept
confidential, used only for statistical reports and other lawful uses. Analysis of the information you and
others provide will be used to monitor recruitment and selection practices.


     Job Title:
     Closing Date:


            (A) Newspaper ad                 (D) Inquiry               (G) Internet
            (B) Friend/employee              (E) Relative
             (C) Employment agency           (F) Other (specify)

3.      (M) MALE            (F) FEMALE

4. DATE OF BIRTH (month/day/year):

   Please check the one box that best describes your race/ethnicity:

        (I) American Indian or Alaskan Native
        A person having origins in any of the original peoples of North America who maintains cultural
        identification through tribal affiliation or community recognition.

        (A) Asian or Pacific Islander
        A person having origins in any of the original peoples of the Far East, Southeast Asia, the Indian
        subcontinent, or the Pacific Islands. This area includes, for example, China, India, Japan, Korea, the
        Philippines and Samoa.

        (B) Black (Not of Hispanic origin)
        A person having origins in one of the black racial groups of Africa.

        (S) Spanish (Hispanic)
        A person having origins in Mexican, Puerto Rican, Cuban, Central or South American or other Spanish
        Cultures, regardless of race.

        (W) White (Not of Hispanic origin)
        A person having origins in any of the original peoples of Europe, North Africa, or the Middle East.


     Person with a disability:   Yes         No

(Carefully read this authorization to release information about you, then sign and date in black
ink. You may retain a copy for your records.)

I authorize my employer or prospective employer, Student Assistance Foundation, through
their investigative agent, Orion International Corporation, to obtain any information relating
to my activities from individuals, schools, residential management agents, employers, criminal
justice agencies, retail business establishments, motor vehicle/registration departments,
credit bureaus, consumer reporting agencies, collection agencies, or other sources of

This information may include, but is not limited to, my academic, residential, achievement,
performance, attendance, disciplinary, employment history, criminal history record
information, driving and motor vehicle record, and financial and credit information.

I authorize Orion International Corporation to disclose the record of my background
investigation to the employer named above.

I authorize custodians of records and other sources of information pertaining to me to release
such information to Orion International Corporation regardless of any previous agreement
to the contrary.

Copies of this authorization that show my signature are as valid as the original release signed
by me. This authorization is valid for one (1) year from the date signed or upon my
termination of my employment with the employer named above, whichever is sooner.

Signature (Sign in ink)                             Full Name (Print legibly)

Other names used

Current address                                                      Telephone

Date of birth                        Social Security Number          Date signed

Place of birth
                                      Supplemental Questions

    Please answer the following questions in not more than 4 sentences explaining your experience in
    each area. If relevant, please include your months of experience using mm/dd/yy and
    establishment(s) worked for.

.   1.   Please explain your experience in content management of a business portal or large and
         complex intranet or website.


    2.   Please explain your experience in working as a liaison between business and Information
         Technology groups, providing customer service for business portal users, including those who
         are external to the company's staff and business systems.


    3.   Please discuss which portal software(s) you are familiar with, including your level of working
         knowledge of the software. We are particularly interested in experience with Windows
         Sharepoint Services and Sharepoint Portal Server or Oracle portal technology.


Please include the following information in your resume.

Work Experience: Begin with your present or most recent job and include the following:
   Name and Complete Address of Employer
   Telephone Number(s)
   Dates Employed
   Supervisor
   Starting/Present Job Title
   Salary
   Work Performed
   Reason for Leaving

Include any relevant military service assignments and volunteer activities. You may exclude
organizations which indicate race, color, religion, gender, national origin, age, disabilities or
other protected status.

Include relevant prior work experience and explain how that work experience would assist you
to perform the functions of this job.

Explain any gaps in employment.

List professional, trade, business or civic activities and offices held. You may exclude
membership which would reveal gender, race, religion, national origin, age, ancestry,
disability or other protected status.
                                         JOB DESCRIPTION

Created 09/18/2006

     Portal Communications Coordinator

     Student Assistance Foundation (SAF)

     2500 Broadway Helena, MT 59601

     (406) 495-7800


     The Student Assistance Foundation (SAF) is a not-for-profit corporation formed in July 1999
     dedicated to helping assure financial access to post-secondary education opportunities for
     Montana citizens by offering grants, scholarships, educational outreach and other financial aid
     related programs. These programs are funded through such business activities as: (1) student
     loan servicing; and (2) administrative support services to MHESAC, schools, lenders, other
     governmental and not-for-profit organizations and the financial aid community in their efforts to
     support higher education.


     This non-exempt position coordinates communications on the SAF portal in order to promote
     effective information sharing among SAF management, employees and clients, in support of
     SAF culture, values, and commitment to quality service. Position identifies relevant information
     from various sources and posts to the appropriate location on the portal. This is to include
     business and operational issues as well as other information of interest in support of employee
     morale and development. Responsibilities include administering the content, managing user
     access, training and supporting users, and creating and maintaining policies and procedures for
     use of the SAF portal. Further responsibilities include tracking and reporting portal usage, and
     acting as a liaison with business users and with Computer Information Services (CIS) to assure
     appropriate business and technical functionality. Additional responsibilities include ensuring the
     coordinated, systematic and efficient implementation of the division’s goals and the Corporate
     Philosophy and Values.

    Identifies relevant information from various sources and posts to the appropriate location
    on the portal (20%)

       a. Attends and/or reviews summaries of various corporate meetings.
       b. Conducts interviews with employees and management. Works with the Communications
          and Marketing Director to identify newsworthy information to be shared internally (i.e.,
          press releases).
       c. Posts information to the appropriate location on the portal with the appropriate audience
          in mind to assure the most effective delivery of information.

    Coordinates portal site creation and maintenance for use by external parties (10%)

       a. Works with Administrative Affairs Manager to assist with presentation of information to
          the board of directors.
       b. Works with Client Support Manager to assist with presentation of information to external
       c. Works with Computer Information Services (CIS) to assure security of internal
          information in relation to access to the portal by external parties.

    Administers the content, manages user access, trains and supports users, creates and
    maintains policies and procedures for use of the SAF portal. (40%)

       a. Plans the portal navigation and layout. Administers the presentation of information on
          the portal(s), particularly in regard to content, layout, reporting, and functional business
       b. Organizes the portal content so that it is meaningful, logical, and navigable.
       c. Creates and maintains policies and procedures related to the use of the portal and the
          content of information placed on the portal.
       d. Manages user access for the portal, including setting up new user accounts and
          modifying or deleting existing user accounts.
       e. Provides training and support for portal functionality and capability to assure users an
          excellent experience with the portal.
       f. Develops and maintains a change management process for publishing documents and
          applications for the portal.
       g. Communicates effectively and in a timely fashion with business users about updates,
          additional functionality or capability, or about down times or technical difficulties on the
       h. Communicates with remote employees to assure the portal is meeting their needs and

    Tracks and reports on portal usage and acts as a liaison with business users and with
    Computer Information Services (CIS) to assure appropriate business and technical
    functionality. (20%)

         a. Tracks and reports usage of the portal. This includes identifying, tracking, and
            reporting on key performance measures related to the portal.
         b. Acts as a liaison with CIS to assure appropriate business and technical functionality.
            Provides information to CIS about technical problems encountered and works with CIS
            as appropriate to resolve technology challenges.
         c. Oversees and interacts with management and employees to improve functionality in
            business processes related to the portal.
         d. Interacts with the eIntelligence Team to understand and communicate business and
            technical capability and functionality of the portal.

        a. Ensures the coordinated, systematic and efficient implementation of the division’s goals
           and the Corporate Philosophy and Values.

        b. Keep abreast of developments, tools, and technologies to improve and enhance the portal
           presence, functionality, and capability.

        c. Attends conferences and seminars both within and outside the student loan servicing
           industry to gain insight, information, statistics, methods, schedules and systems that will
           allow the corporation to stay on the cutting edge of project management, business
           operations, and technological advances to improve portal organization and outcomes.

        d. Performs other job related duties as assigned by the Senior Executive Vice President/Chief
           Operations Officer (COO).




      PC                                           Copy Machine
      Printers                                     Calculator
      Fax Machine                                  Telephone with Voice Mail
      GroupWise - E-Mail                           MS Word
      Internet Explorer – Internet                 MS Project
      Access                                       MS Excel
      MS PowerPoint                                VISIO
      SQL                                          Crystal


      Contact              Who                        Why                       Frequency

      SAF              clerical             facilitate, gather information    daily
                       professional         communicate with user community
                       technical            instruct on business requirements
                       management           advise on project status

      CLIENTS          professional         provide/gather information            occasionally
                       management           advise

      EXTERNAL         consultants          provide/gather information            occasionally
                       vendors              product or process specifications

      This is a non-supervisory position. The position is responsible for decision-making authority
      relating to portal management. The position acts autonomously at times in order to meet
      corporate goals.

      This position will work with corporate staff within organizational units across all divisions of the
      corporation in scoping and managing portal projects. In order to facilitate portal management
      where outcomes are of high quality, are completed timely, and are within budget, this position
      has the authority to request information, assign tasks, monitor results, mitigate or resolve
      conflict, and recommend remedial steps in the event of performance below the desired
      expectation. When circumstances warrant delegation of tasks and assignments to staff not
      reporting directly to the position, the incumbent is expected to communicate with the employee’s
      supervisor as to the request, date and time needed and the reasons for the request.

      This position is responsible for developing a plan to accomplish goals, performing a variety of
      tasks, and leading and directing the work of others. Team work is essential and is required.


      This position reports to the Chief Operations Officer (COO).


      a. Minimum of 1 year working knowledge of Windows Sharepoint Services and Sharepoint
         Portal Server or similar Oracle portal technology. (required)
      b. Minimum of 1 year working knowledge of business process flow as it relates to the portal
         work flow environment (required)
      c. Demonstrated ability to think and plan strategically (required)
      d. Demonstrated skill in applying an organized thought process to problem solving. (required)
      e. Ability to create and maintain logical workflow requirements and appropriate approval
         methodologies. (required)
      f. Demonstrated ability to manage and oversee multiple projects in a team environment
      g. Strong copywriting and demonstrated editing and proofreading skills (required)
      h. Well developed interpersonal skills (required)
      i. Strong organizational skills. (required)
      j. Strong verbal skills. (required)
      k. Strong written communication skills. (required)
      l. Ability to establish and maintain effective working relationships with others. (required)
      m. Ability to provide project leadership, coordination, guidance and drive issue resolution.
      n. Ability to work in a fast-paced and dynamic environment. (required)
      o. Ability to respond to frequent pressure to meet deadlines. (required)
      p. Ability to coordinate, organize, manage, and establish priorities (required)
      q. Ability to work with minimal supervision. (required)
      r. Computer literate with working knowledge of various software programs for word processing,
         spreadsheet, database, and project management. (required)
      s. Knowledge and understanding of Information Technology systems and software and web-
         based application development. (preferred)
      t. Knowledge and understanding of the student loan industry. (preferred)

      The knowledge, skills and abilities required to perform the responsibilities of this position are
      typically acquired through the following:

      a. Associates degree in business, communications, computer technology, or equivalent
         experience and education. (required)
      b. Minimum of 1 year content management of a business portal or large and complex intranet
         or website. (required)
      c. Demonstrated knowledge of portal design skills, portal architecture principles, the
         formulation of portal taxonomies, and familiarity with portal accessibility norms and
         guidelines. (required)
      d. Demonstrated experience with the design and implementation of portal content services.
      e. Demonstrated experience with user-centered design process. (required)
      f. Experience with Enterprise-level portal Content Management (CMS) software. (required)
      g. Demonstrated experience in working as a liaison between business and Information
         Technology groups. (required)
      h. Demonstrated experience in providing customer service for business portal users, including
         those who are external to the company’s staff and business systems. (required)


      Fluctuations in workload may require work beyond a typical eight (8) eight hour day

17.   TRAVEL

Student Assistance Foundation Benefit Package
  Student Assistance Foundation offers the following benefit package to its employees:

  1. During the first five years of employment, employees earn 18.5 days of annual leave and 12
     days of sick leave each year, subject to initial qualifying periods. During years 6 through 10,
     employees earn 21.5 days of annual leave each year. Employees with more than 10 years
     of service earn 25.5 days of annual leave each year.

  2. Student Assistance Foundation observes 7 fixed holidays per year. These holidays are
     designated at the beginning of each year and in most cases, parallel holidays observed by
     state government.

  3. Student Assistance Foundation grants a service bonus to employees upon successful
     completion of each year’s service. The bonus is given in the form of additional time off.
     After the completion of the first year of service, a bonus of 8 hours of annual leave will be
     granted to the employee. The service bonus increases by 2 hours each succeeding year up
     to a maximum of three additional days of annual leave.

  4. Student Assistance Foundation employees may elect to participate in the retirement program
     (403(b) tax sheltered investment program) whereby the employee contributes an amount of
     their gross salary each pay period. Employees are eligible to participate and contribute to
     the plan immediately. Student Assistance Foundation matches the employee's deferred
     amount up to 6% of their gross salary after the completion of 6 months of employment.
     Student Assistance Foundation uses American Funds as the investment provider and the
     employee directs the investment of their own retirement funds.

  5. Student Assistance Foundation employees may elect to participate in the Flexible Benefit
     Plan whereby employees may contribute pre-tax dollars from their salary for certain medical
     and child care expenses.

  6. Student Assistance Foundation employees participate in the Student Assistance Foundation
     Group Health Plan through Blue Cross and Blue Shield. Student Assistance Foundation
     provides a monthly contribution as determined by the Board of Directors annually to fully
     cover the cost of the employees insurance (contribution for FY06-07 is $475). This plan
     includes medical, dental and vision coverage. Additionally, Student Assistance Foundation
     pays for an employee’s long-term disability coverage and $20,000 of basic life insurance
     through USAble. Employees may elect coverage for a spouse and eligible dependents.
     Premiums in excess of Student Assistance Foundation’s contribution are deducted from the
     employee’s salary on a pre-tax basis. Supplemental life insurance, personal accident
     insurance, short-term disability and long term care insurance is also available at the
     employees expense.

  7. The Employee Assistance Program (EAP) provides short-term counseling for employees and
     their immediate family. An employee may use the EAP for confidential assistance with
     personal problems interfering with their life or work.

  8. Student Assistance Foundation employees are provided the opportunity to participate in
     Wellness Program activities including an on-site exercise program, flu shots and health
9. After one year of service, an employee is eligible to participate in the Computer Purchase
   Program. In this program, Student Assistance Foundation will finance the purchase of
   personal computer equipment with a two-year interest-free loan to the employee.

10. After one year of service, an employee is eligible to participate in the Student Loan Interest
    Rate Reduction Program. Under this program, an employee is eligible for a 3% reduction in
    the interest rate on their or their children’s student loans.

11. Student Assistance Foundation has an Incentive Bonus program in place. Based on team
    performance toward company-wide goals as established each year, each employee can earn
    an additional $1,000 bonus.

12. Student Assistance Foundation provides internal and external training opportunities.
    Employees are encouraged to seek training in areas which jointly benefit them and Student
    Assistance Foundation. Student Assistance Foundation budgets $300 per employee for
    additional external training.

13. Student Assistance Foundation supports staff efforts to complete college degree programs
    that could enhance an employee’s work at Student Assistance Foundation. The Executive
    Vice President of Operations considers staff requests for degree program support. If
    approved, Student Assistance Foundation pays one-half of the tuition cost and loans the
    employee the other half. Once the employee has completed their degree, Student
    Assistance Foundation will write off the loan portion evenly over the following five years.

14. Student Assistance Foundation promotes an Employee Sponsorship Program whereby
    employees are allowed to direct the contribution of up to $50 to the charitable organization of
    their choice each year.

15. “High Five” is a program to recognize and reward employees for going “above and beyond.”
    Any employee can recognize another employee with a “High Five” card. After an employee
    gathers five cards they can be redeemed for a $25 gift certificate at a place of the
    employee’s choice.

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