Position description Title General Manager Last update March 2011 Reports to Managing Partner Agreed March 2011 Position purpose Marketing Manage and implement the firms marketing and strategic plan. Monitor communication and style guide compliance. Ensure effective cross referrals and maintaining relationship programs are in place. Human resources Manage the human resource services for the firm to facilitate staff effectiveness. Foster positive employee relations by providing appropriate human resource advice and assistance. Knowledge information Manage firm precedents. Ensure all firm precedents comply with Hynes style guide. Information Technology Manage the information technology services for the firm. Quality assurance Manage and implement the firm’s quality systems manual. Key result area Accountability Marketing Develop and implement marketing strategies for the firm in conjunction with the managing partner including: - marketing initiatives to promote individual sections of the firm; - assist partners and senior lawyers to build their individual business areas Key result area Accountability through the use of appropriate marketing initiatives; - raise public awareness of the firm and its services generally and, in particular, raise awareness in targets groups; and - increase brand awareness through strategic partnerships and sponsorships. Manage any tender processes from initial research through to completion. Produce or co-ordinate the production of marketing material to support marketing initiatives. Communication Maintain communication and style guide manual. Monitor compliance with communication and style guide manual. Train staff members to ensure appropriate style and communication techniques are applied throughout the firm. Business Assist partners and senior lawyers to build and manage the firm’s key clients development / using relationship plans to create mutually beneficial long-term relationships. relationship management Develop business plans and implementation strategies through facilitating workshops with specialised teams within the firm. Cross referrals Assist partners and senior lawyers to build and manage cross referral program. Manage SharePoint pages and follow-ups. Corporate Increase brand awareness through advertising, tailored brochures, specifically communication designed seminars and client entertaining. Event management / Recommend and co-ordinate marketing and other appropriate events as part sponsorships of the overall marketing plan. Evaluate sponsorship opportunities and recommend to managing partner showing how benefits will be utilised. As required prepare or co-ordinate the preparation of marketing material to support presentations. Website Ensure website is maintained to a high standard. Key result area Accountability Publications Manage the preparation and distribution of all e-newsletters and articles for publication. Human resources Polices and procedures – Develop (when necessary) and maintain all firm policies and procedures to complement the firm’s strategic direction and objectives including responding to any queries. Knowledge base – oversee the firm’s knowledge base. Recruitment and selection – Manage and participate in the recruitment and selection of new staff in conjunction with the managing partner and partners. Performance management – Manage the performance management system and participate as required. Gather market data in relation to remuneration and benefits. Employee relations – Actively foster positive employee relations and advise management of any potential issues. Point of contact for all staff. Personnel files and correspondence – Oversee and ensure files are maintained and in a well ordered and confidential manner and ensure any necessary actions are actioned appropriately. Statutory compliance – Advise on statutory regulations compliance applicable to our work environment. Inductions – Oversee the firm’s induction plan and ensure it is communicated to appropriate staff members. End of probation reviews – Oversee all end of probation reviews with applicable section leader. Exit interviews – Conduct all exit interviews and communicate results in broad terms to the managing partner. Annual reviews – Conduct all annual staff reviews with applicable section leader. Quality assurance Create the firm’s quality systems manual. Provide proposal to managing partner regarding quality assurance certification. Undertake the necessary steps to achieve quality assurance. Manage and implement quality assurance process. Training programs Arrange attendance at any applicable external seminars and training courses Key result area Accountability as required. Firm functions / Organise all staff functions and social events in consultation with the activities managing partner. Administration Analyse and manage office operations, procedures, purchases, maintenance and administrative systems for the efficient and effective running of the firm’s offices. Manage the office services team ensuring the team’s accountabilities are effectively discharged. Identify training opportunities. Knowledge Manage all firm precedents. information Ensure all precedents comply with the Hynes style guide. Manage firm precedent development. Information Manage the provision of convenient, flexible, secure and reliable access to management and information resources by staff. access Oversee the research and assess technologies relevant to the operation of the firm. Manage the delivery of information technology services by external providers for electronic communications equipment. Information Manage the development, implementation and review of the firm’s information technology policy technology policies and procedures relating to the use and protection of the and procedures firm’s information technology resources. Help desk support Oversee the IT help desk support. Ensure efficient troubleshooting solutions are being provided as and when required. Budget compliance Manage the development of the business support budget for marketing. Manage the development of the business support budget for human resources. Manage the development of the business support budget for administration. Key result area Accountability Carry out marketing and human resources activities within budget parameters, reporting on deviations or recommending appropriate action to ensure that they are achieved or bettered. Learning and Participate in, and contribute to, any learning and development activities as set development out in the firm’s training plan. Team membership Participate as an effective member of the business support team.
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