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6978-58 Kids Complaints leaflet

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6978-58 Kids Complaints leaflet Powered By Docstoc
					                                 Mois te n gum and s e al • Gwlychwch y glud a s eliwch

   Complaint Form Ffurflen Gwyno                                                                                                                         Why do children &
                                                                                                                                                         young people complain
                                                                                                                                                                                                                   Pam ydy pobl ifainc yn cwyno i’r
                                                                                                                                                                                                                   Gwasanaethau Cymdeithasol?




                                                                                          Mois te n g um a nd s e a l • G wlychwch y glud a s e liwch
                                                                                                                                                         to Social Services?
                                                                                                                                                                                                                         Dydy’r Gwasanaethau Cymdeithasol
            My name is
           Fy enw i yw                                                                                                                                      Social Services haven’t done                                 ddim wedi gwneud rhywbeth y
                                                                                                                                                            something they should have.                                  dylent wedi’i wneud.
                                                                                                                                                                                                                         Neb yn gwrando arnynt.
               I live at
                                                                                                                                                            Not being listened to.
      Rydw i’n byw yn                                                                                                                                                                                                    Ddim yn fodlon â’r Gwasanaethau
                                                                                                                                                            Not happy with Social Services.                              Cymdeithasol.
                                                                                                                                                            Don’t like Social Worker/Foster Carer.                       Ddim yn hoffi’r Gweithiwr
                                                                                                                                                                                                                         Cymdeithasol / Gofalydd Maethu.
                                                                                                                                                         How can children &
   Please contact me on                                                                                                                                  young people complain                                     Sut gall bobl ifainc wneud cwyn
      Cysylltwch â fi ar
                                                                                                                                                         to Social Services?                                       i’r Gwasanaethau Cymdeithasol?

                           ...                                                                                                                              phone/freephone or post/freepost                             Ffonio/rhadffôn neu bost/rhadbost


     nhappy
                                                                                                                                                                                                                         e-bost neu ffacs




                                                                                          Mo isten gu m and s e al • G wly c hwc h y gl ud a s e liwch
                                                                                                                                                            e-mail or fax
I’m u . . .                                                                                                                                                                                                              ffurflen gwyno
  that
                                                                                                                                                            complaints form
              s
       anhapu
                                                                                                                                                                                                                         tapiau – i bobl ifainc sydd ag
                                                                                                                                                            tapes - for children & young people
Rwy’n d . . .
                                                                                                                                                                                                                         anableddau neu nad sy’n gallu darllen
                                                                                                                                                            with disabilities or who can’t read
    fo                                                                                                                                                                                                             Pwy i gwyno iddynt?
                                                                                                                                                         Who to complain to?
                                                                                                                                                                                                                         Swyddog Cwynion
                                                                                                                                                            Complaints Officer
                                                                                                                                                                                                                         Swyddog Hawliau Plant
                                                                                                                                                            Children’s Rights Officer
                                                                                                                                                                                                                         Gwasanaeth Adfocatiaeth
                                                                                                                                                            Advocacy Service                                             Gweithiwr Cymdeithasol
                                                                                                                                                            Social Worker

                                                                                                                                                               This leaflet is also available in large print, braille or other language formats upon request.
                                 Mois te n gum and s e al • Gwlychwch y glud a s eliwch                                                                     Mae’r daflen hon hefyd ar gael mewn print bras, Braille neu ieithoedd neu fformatau eraill ar gais.
                                                                                                                                                                                                                                                                 How can children & young
If you’ve got a problem,                                                   Os oes gennych broblem,                                                                                                                                                              people make a complaint to




                                                                                                                                                                                                                          RRTT-LLLG-BGRA
                                                                                                                                                                                                                          Licence Number
                                                                                                                                                                                                                          Business Reply
                                                                                                                                                                                                                           RRTT-LLLG-BGRA
                                                                                                                                                                                                                           Licence Number
                                                                                                                                                                                                                           Business Reply
                                                                                                                                                Policy
                                                                                                                                                                                                                                                                         Social




                                                                                                                                                 Policy
talk to someone.                                                               siaradwch â rhywun.
You could talk to: your social worker or advocate                      Gallwch siarad â’ch: gweithiwr cymdeithasol neu
or children’s rights officer or complaints officer by                  swyddog adfocatiaeth neu hawliau plant neu swyddog
                                                                                                                                                                                                                                                                       Services?




                                                                                                                                                                                                                                   RRTT-LLLG-BGRA
                                                                                                                                                                                                                                   Licence Number
                                                                                                                                                                                                                                   Business Reply
phone or by filling in the form on this leaflet. They                  cwynion drwy ffonio neu lenwi’r ffurflen ar y daflen




                                                                                                                                          Policy
will try to help you sort things out and will act                      hon. Byddent yn eich helpu i wella pethau a byddent
                                                                                                                                                                                                                                                                    Sut gall bobl ifainc




                                                                                                                                           CF82 7PG
                                                                                                                                           HENGOED
                                                                                                                                           Ystrad Mynach 7PG
                                                                                                                                           Tredomen HENGOED
                                                                                                                                           Penallta Ystrad Mynach
                                                                                                                                           Caerphilly County Borough Council
                                                                                                                                           Communications Unit
on your complaint within 10 days. Anything you                         yn gweithredu ar eich cwyn o fewn 28 diwrnod. Bydd




                                                                                                                                            CF82 7PG
                                                                                                                                            HENGOED
                                                                                                                                            Ystrad Mynach
                                                                                                                                            Tredomen Park
                                                                                                                                            Penallta House
                                                                                                                                            Caerphilly County Park
                                                                                                                                            Communications Unit
tell us will be kept confidential but we will discuss
with you if we need to share information with
                                                                       unrhyw beth fyddwch yn dweud wrthym yn cael ei
                                                                       drin yn gyfrinachol ond byddwn yn trafod â chi os
                                                                                                                                                                                                                                                                      wneud cwyn i’r
other people.                                                          oes angen i ni rannu’r gwybodaeth â phobl eraill.                                                                                                                                              Gwasanaethau
Contacts Cysylltiadau                                                                                                                                                                                                                                                 Cymdeithasol?




                                                                                                                                                    CF82


                                                                                                                                                    Tredomen Borough Council
                                                                                                                                                    Penallta House
                                                                                                                                                                               Caerphilly County Borough Council
                                                                                                                                                                               Customer Services and Perforance Manager
                                                                       Contacts Cysylltiadau




                                                                                                                                                      Park
                                                                                                                                                      House
Social Services Complaints Officer                                     Social Services Children’s Rights Officer
Swyddog Cwynion Gwasanaethau Cymdeithasol                              (will tell you about your rights and work with you
                                                                       and other grown-ups to put your problems right)
tel / ffôn: 01443 864555                                               Swyddog Hawliau Plant Gwasanaethau Cymdeithasol
freephone / rhadffôn: 0800 3284061                                     (bydd y swyddog yn dweud wrthych am eich hawliau a
                                                                       gweithio gyda chi ac oedolion eraill i ddatrys eich problemau)
fax / ffacs: 01443 864513
                                                                       freephone / rhadffôn: 0800 0281                       995
e-mail / e-bost: socialservices@caerphilly.gov.uk                      e-mail / e-bost: cro@caerphilly.gov.uk

Local Advocacy Service (NYAS)                                          Voices from Care
(provide support at meetings, reviews                                  (for young people looked after by Social Sevices)
and complaints to make sure your opinion is heard)
                                                                       (ar gyfer plant y gofelir amdanynt gan Wasanaethau Cymdeithasol)
Gwasanaeth Adfocatiaeth Lleol (NYAS)
(darparu cefnogaeth mewn cyfarfodydd, arolygiadau                      tel / ffôn: 029 2045 1431
a chwynion i sicrhau i’ch llais gael ei glywed)
    ˆ                                                                  e-mail / e-bost: info@vfcc.org.uk

freephone / rhadffôn: 0800             616101                          Care and Social Services Inspectorate for Wales (CSSIW)
                                                                       (Welsh Assembly group who investigate complaints)
Children’s Commissioner’s Team               (try this office if you
                                                                       Arolygaeth Safonau Gofal Cymru (ASGC)
feel your complaint has not been dealt with fairly)
                                                                       (rhan o’r Cynulliad sy’n archwilio cwynion)
Tîm Comisiynydd Plant            (os ydych yn teimlo nad ydym wedi
delio â’ch cwyn yn deg, cysylltwch â’r swyddfa hwn)                    tel / ffôn: 01495  761200
                                                                       fax / ffacs: 01495 761239
tel / ffôn: 01792 765600                                               e-mail / e-bost: cssiw.southeast@wales.gsi.gov.uk
tel / ffôn: 01492 523333
                                                                       Local Ombudsman
e-mail / e-bost: post@childcomwales.org.uk                             (if you are still not satisfied you can make an appeal)




                                                                                                                                                                                                                                                    CO6 10/03
                                                                       Ombwdsmon Lleol
Childline Childline                                                    (os ydych dal yn anfodlon eich bod yn gallu gwneud apêl)

freephone / rhadffôn: 0800             1111                            tel / ffôn: 01656 641150                                                                                                                                                                     Directorate of Social Services
                                                                       e-mail / e-bost: ask@ombudsman-wales.org.uk                                                                                                                                              Cyfadran Gwasanaethau Cymdeithasol

				
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