Docstoc

Capgemini_Puglionisi

Document Sample
Capgemini_Puglionisi Powered By Docstoc
					Telecom Media & Entertainment
C4 Consulting Practice

An Introduction
November 2005
Capgemini is one of the world’s foremost providers of consulting, technology
and outsourcing services




                                    Three Core
      Global Reach                                                 Five Global Sectors
                                     Skill Sets

  • North America,            • Consulting services:             • Telecom, Media &
    Europe and Asia             – Strategy                         Entertainment
                                – Transformation
  • 60,000 employees                                             • Financial services
                                – Operations
  • 300 offices in 25                                            • Public sector
                              • Technology services:
    countries
                                •   Architecture and design      • Manufacturing/retail
  • 6.3 billion revenues in     •   Application and data
    2004                        •   Infrastructure               • Energy, Utilities
                                                                   Chemical
                              • Outsourcing services:
                                •   Business process
                                    outsourcing
                                •   IT outsourcing




                                                              | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                      2
    Within the TME sector, the C4 consulting practice is a global management
    consulting unit focusing on all the converging communication industries…
                 C4 Convergence Positioning                                     TME C4 Practice

                                     •   Creation
           • Payments                •   Asset & Rights Management    Created in 1993
           • Locations services      •
           • Digital Supply Chain
                                         Hosting                      Globally managed
                                     •   Packaging & Branding
           • Retail
                                                                      300 professionals
                                                                      Commitment to our clients:
                                                                       •   Long lasting relationships
•
•
    @Home
                                    COMMERCE                           •   Passionate about results
    @Work                                                              •   Independence of advice
•   On move
•   Service roaming                                                   Commitment to our people:
                                                                       •   Global staffing
•   Community
                           CONNECTIVITY         CONTENT                •   Global training
                                                                       •   Global people processes

                                                                      Commitment to thought
                                                                       leadership:
                               CUSTOMER EXPERIENCE                     •   Leading edge insights
                               • Device                                •   Industry think tank (C4 Lab)
                               • Personalisation                       •   Link with Academia
                               • Relationship Management


                                                                      | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                              3
    C4 is focussed is on helping its clients meet their future challenges in an ever
    changing industry landscape
        Early 1990’s            Mid / Late 1990’s               Turn of 20th century                   Early 21st century

      Building                      Growth                            Decline                                Recovery
   a new industry
                                                                                Digital Broadcasting                                        Mobile
                                                                                                                                             TV
                                                    Internet                                Bubble
                                                     bubble                Internet         bursts
                                                                                                      DSL       VoIP
                                                                                                                                             HSDP
                                                                                                                                               A
                       GSM                 Wireless                     2.5G                                     3G                             Mesh
   New
                                                                                        Debt and                                            Broadban
 competitio
                                   Wireline                                           restructuring                                          d Power
    n                                                                                                                                          Line

• Transformation of          • Launching GSM               • Launching ISPs                   • Enabling operations excellence
 incumbent operators:         operations                   • Launching pay-TV                 • Finding new sources of growth:
         Baby Bells         • Launching CLECs                 operators                             New services                       Strategy
         PTTs                                                                                       Customer base value
                             • Enabling regulatory         • Launching 2.5/3G
• Building market facing                                                                             Emerging markets
                              compliance                   • Post-merger integration          • International consolidation in fixed
 organisations
                             • Billing & customer              after consolidation              and mobile                               Business
                              care alignment and           • New entrants attack              • Exploiting convergence:                  Creation
                              effectiveness                    plan/strategy                         Digitized content
                                                           • CRM evolution                           Triple/quadruple play

                                                           • Profit maximization/ cost               Fixed/mobile convergence

                                                               reduction                      • Enabling digital media growth:           Operations
                                                                                                     Content management
                                                                                                     Rights management



                                                                                                  | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                                                          4
C4 has consistently maintained a balanced project portfolio across three core
capabilities…

                            Strategy                         Business Creation                                Operations

               • Vision engineering/value innovation   • “In a box” capabilities                 • Customer experience management
               • Growth strategy/market entry          • Launch profiling                        • Path to profit/cost optimisation
Functional




               • M&A advisory services                 • Multifunctional launch management       • Revenue Assurance
               • Post merger integration               • Launch process implementation           • End to end process redesign
               • Organisational strategy               • Organisation design and                 • Business programme management
                                                         development
               • Functional strategy (marketing,                                                 • Business/IT alignment &
                 channel…)                             • Soft launch/business testing              effectiveness
                                                                                                 • Mobilisation

               • Broadband strategy (fixed and         • Licence bidding                         • Core Telco value chain e.g.
                 mobile)                                                                           customer acquisition, provisioning,
                                                       • Telco-in-a-box
                                                                                                   customer care, loyalty, retention,
TME specific




               • Triple play strategy
                                                       • WiFi-in-a-box                             repair. . .
               • Content strategy/portal positioning
                                                       • Digital TV-in-a-box                     • Mobile/fix segmentation
               • E-Business strategy
                                                       • Triple-play-in-a-box                    • Mobile/fix pricing
               • Networks and access strategy
                                                       • MVNO in-a-box                           • Customer intelligence
               • Telco/media disruptive technology
                                                                                                 • Digital supply chain optimisation
                 anticipation
                                                                                                 • Media asset and rights management




                                                                                             | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                                                     5
The type of assignments we deliver spans these three capability areas
                   Client Examples                           Project                                  Business Outcome

                                                                                           Key data services identification to drive
                        CMO of
                                             Develop 3 year non-voice strategy             revenue growth and margins in the future, and
                European Mobile Operator
  Strategy




                                                                                            corresponding strategy for the client

                                                                                           Innovative portfolio supporting aggressive
                                             Growth strategy (Data & voice) and            pricing and better customer value proposition
                    Board Member of
                                              business plan with IP generalisation         Improved network structure (Enhanced DSL
                   Local Loop Carrier                                                       coverage,lower network costs with IP
                                              and network costs optimization
                                                                                            generalization and VoIP architecture)

                                                                                           Successful commercial and technical
                    Board Member of          WiFi service launch and business unit         deployment of more than 4,000 hotspots,
Business




                European mobile operator      organisation                                  Allowing the client to establish a leading
Creation




                                                                                            position


                                                                                           Operations launched on time (9 months from
                         CEO of              Managing operational launch of new
                                                                                            concept phase) using proven Telco in-a-box
               Central European Incumbent     mobile business                               approach


                                             Assess operational implications/             Strategy agreed now moving into
                         COO of
                                              technology impact of implementing a           implementation and building key interfaces
  Operations




                 Global Media Company                                                       with retail partners
                                              digital supply chain for DVD distribution


                                             Identifying operational improvement          Identification of solutions to realise between
                                                                                            EURO225m and EURO450m net EBITDA
                    Board Member of           opportunities and associated
                                                                                            benefit over 3 years
                 Global Mobile Operator       implementation to deliver targeted cost      All identified initiatives are being implemented
                                              savings                                       through a company wide initiative

                                                                                          | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                                                  6
C4 TME has a proven global track record with major players in the converging
communication industries




                                                 | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                         7
We operate from a global network of offices
                                                                       Didier Bonnet
Client Enquiries
                                                         Global        Tel: +44 870 905 3189
                                                                       Pascal Weckx
                                                                       Tel:+33 1 49 00 2100
Americas                                                                                                                             Asia Pacific
                                                                                                                                     Australia
United States                                                                                                                        James Hunter
Marc Thewes                                                                                                                          Tel: +61 (2) 9293 44918
Tel: +1 917 934 8402
                                                                                                                                     Level 4
750, 7th Avenue                                                                                                                      50 Carrington Street
New York,                                                                                                                            Sydney NSW 2000
NY 10019                                                                                                                             AUSTRALIA
USA

600 Memorial Drive,                                                                                                                  China
Suite 100
Cambridge,
                                                                                                                                     Ying Lin Lok
MA 02139                                                                                                                             Tel: +86 21 6841 9696 x 2186
USA
                                                                                                                                     Unit 1101-04 Azia Center
200 North Sepulveda Boulevard                                                                                                        133 Yin Cheng Bei Road
Suite 1000                                                                                                                           Lijiazui, Shanghai
El Segundo, CA 90245                                                                                                                 200120 PRC
USA

10 Glenlake Parkway             Europe
Suite 1000                      France                       Italy                         Nordic                    Iberia
Atlanta
                                Patrick Ferraris             Andrea D’Angelo               Per Blom                  Fernando Rodriguez
USA                                                          Tel: +39 02 41493 027         Tel: +46 8 5368 4251      Tel: +34 91 732 8504
                                Tel: +33 1 49 00 20 68
                                Tour Europlaza               Via Nizzoli, 6                Hoffsveien 1 D            Anabel Segura, 14
                                20 ave. André Prothin        20147 Milano                  0275 Oslo                 Edificio Cedro
                                92927 La Défense Cedex       ITALY                         NORWAY                    28100 Alcobendas Madrid
                                FRANCE                                                                               SPAIN
                                                             Via di Torre Spaccata, 140    P.O.BOX 825SE-161
                                                             00169 Roma                    Gustavslundsvägen 131
                                Germany & Eastern            ITALY                         24 Bromma                 United Kingdom
                                Europe                                                     SWEDEN                    Rob Staples
                                Dieter Lange                                                                         Tel: +44 870 238 8779
                                                             Benelux                       Niittymäentie, 9
                                Tel: +49 211 470 68283                                     02200 Espoo
                                                             Vincent Rutgers                                         76-88 Wardour Street,
                                                             Tel: +31 30 689 6814          Helsinki
                                Hamborner Strasse 55                                                                 London W1F 0UU
                                                                                           FINLAND
                                D-40472 Düsseldorf                                                                   UNITED KINGDON
                                GERMANY                      Papendorpseweg 100
                                                             3528 BJ Utrecht
                                Berliner Straße 76           Postbus 2575
                                D-63065 Offenbach am Main    3500 GN Utrecht
                                GERMANY                      THE NETHERLANDS
                                                                                                              | Telecom, Media & Entertainment — C4 Consulting Services
                                                                                                                                                                      8

				
DOCUMENT INFO