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International Standby Fares

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					                                                       Vol. 1, Issue 7, AUGUST 1 - 15, 2006



1st Global Customer                              PIA’s Newest Destination:
Care Conference
                                                 London, Stansted
Chairman and CEO, Mr. Tariq Kirmani laid
emphasis on the comfort and convenience          Yet another convenience for London bound passengers, PIA is starting its
of passengers and highlighted its                new service to London Stansted airport from 15 Aug, 2006. London Stansted
importance in building a competitive             airport is just 40 minutes drive from London and caters to East and North-
advantage in the industry in his chair speech    eastern London inhabitants.
to the Senior Management of PIA and
participants of the 1st Global Customer          The flights will be PIA’s first ever service to two airports in one city anywhere
Care Conference held in Karachi on 28            in the world and total 34 flights between Pakistan and UK. Besides London,
July, 2006. SVP Flight Services presented        PIA also operates from Glasgow, Manchester and Birmingham. As a special
the performance review of his department         service to our London customers, there’s a complimentary coach service for
and appraised the need of such formal            all passengers from Stansted to City Centre.
conferences in providing the opportunity to
                                                 Schedule of the new service:
share experiences and the best practices
                                  in aviation    Tuesday: Islamabad-Karachi-Stansted-Karachi-Islamabad
                                  service
                                  industry       Saturday:Karachi-Stansted-Karachi
                                  around the
                                  globe.
                                 Station
                                                 International Standby Fares
                                 Managers
                                 and Base        Now our international passengers may also take advantage of Standby Fares
                                 Managers        on all international routes except Jeddah. The discount offered on international
                                 presented       routes is 25%. Passengers who wish to avail Standby discount are required
                                 a crisp         to get waitlisted on any flight. Their seat will be confirmed 72 hours prior to
performance review of their stations and         the departure of the flight, subject to availability of seat.
highlighted specific issues posing
constraints on service standards.                International Standby fares are applicable on Economy & Economy Plus
Participants reiterated the paramount            classes and can be availed either on one way or round trip journey.
importance of quality customer services in
uplifting and portraying a sustained image
of PIA as a customer oriented and a
                                                 Standby Fares
                                                 50,000 Delighted Passengers
customer friendly airline.

                                                 PIA’s Standby Special fares on selected domestic routes have received overwhelming response from
                                                 passengers who wish to avail amazing discount through a chance that is worth taking.
PIA has recently introduced 50% discounted       Special Standby fares have now been extended for Multan and Faisalabad. Generally viewed as most
Standby fare for its valued customers in         competitive and affordable fares to travel by air, 50% discount is offered on Economy and Economy Plus
Economy and Economy Plus classes on              standard fares.
selected domestic routes.
                                                 We are pleased to announce a landmark of 50,000 passengers, who benefited through this service since
We are pleased to extend similar facility to     its inception in April, 2006. Moreover, to provide a transparent registration process, all standby waitlisted
our privileged Awards Plus members to            passengers can now view the status of their priority on a computer screen placed at standby counters.
redeem standby tickets on 50% discounted         So, be it a hurriedly planned trip or affordability: “It’s Worth Taking a Chance.” We thank our passengers
points at these routes.                          who trusted PIA 50,000 times.
Awards Plus members will be required to                                                   Onboard SMS & E-mail Service for
report at the standby counters, two hours
prior departure and enlist themselves in                                                  Outgoing Messages
automated standby system to avail this travel
opportunity on first-come-first-served basis,                                             PIA offers outgoing SMS & Email service, a perfect way to stay
subject to availability of seats.                                                         connected when you are in the air.
For your convenience, all standby counters                                                q   Passengers can send short messages up to 160 characters.
are equipped with POS machines and
members can use their new swipe card to                                                   q   This service supports SMS & Email forwarding to 130 networks
redeem points.                                                                                in more than 400 countries.

Similarly, members traveling on standby fare                                              q   A valid credit card is required to use this system.
will be entitled to earn 50% of regular points                                            q   US$1.50 per message is charged for every message sent.
on these sectors. For further assistance,
please visit www.piaawards.com or call us at                                              q   This service is currently available on Boeing 777-200ER
111-786-786.                                                                                  (Business Class) and in all classes of Boeing 777-200LR.




                                                                                                                                                                 1
 Charter Service                                 APPNA Convention
 Besides its scheduled service to various        Convention of Association of Physicians of Pakistan-
 destinations, PIA also offers Charter flight    descent of North America (APPNA) was held in Chicago
 service on demand for corporate clients         from 5 to 9 July, 2006. APPNA is actively taking part in
 and institutions. This service is available     various professional, social and community activities
 for convenient destinations as per              throughout North America. Senate Chairman, Mr.
 requirement.                                    Mohammad Mian Soomro was the Chief Guest at the
 PIA currently operates Charter flights by       Chicago Convention.
 newly                                           PIA actively participated in the convention and setup a
 inducted                                        display booth to promote its various services. All participants
 ATR 42-500                                      and visitors took great interest on PIA-desk that highlighted
 to Sawan,                                       PIA’s recent offerings for customers’ convenience and comfort.
 Qandanwari
 and Bhitt in                                    Speakers and Senate Chairman lauded PIA services during earthquake relief operation and transport of
 the interior                                    relief goods and medical teams to Pakistan. They also appreciated a visible improvement in PIA’s overall
 Sindh. However, other aircrafts may also        customer service and various measures that the airline has adopted to be a competitive carrier.

                                                 PIA Teams Up with PTDC in Tourism Expo
 be operated, subject to availability and
 number of passengers in both domestic
 and international destinations.
 Various organizations including, Sui            The 3rd Beijing International Tourism Expo (BITE) was held in Beijing, China.This was aimed to be the
 Southern, Agha Khan Foundation, Edhi                               prime marketplace for exhibitors keen to target China's huge domestic and international
 Trust, ENI Pak. Ltd. and OMV Pak. Ltd.                                   tourism market. With around 600 exhibitors from 60 countries, BITE 2006 had a
 are being currently served through regular                                  huge turnover of buyers and visitors alike.
 Charter service. Besides, UN and GHQ
                                                                                PIA in collaboration with Pakistan Tourism Development Corporation (PTDC)
 troop movements for peace missions
                                                                                 and leading tour operators and Hoteliers of the country, participated in
 abroad are also provided Charter facility
                                                                                 the exhibition under the Pakistan Pavilion. The stall was organized and
 from time to time.
                                                                                 designed by PIA’s Brand Management Team and was represented by the
 For further queries, please contact:                                            Group Tours and Charters. PIA’s Group Tours and Charters also conducted
                                                                                 business meetings with other countries’ tour operators.
 Tel:      92-21-4673079
                                                                                The Pakistan Pavilion received the
 Fax:      92—21-4674186                                                      Best Organized Stall Design Award
 E-mail:   khistpk@piac.com.pk                                             from the organizing committee of the               Meet Our Fleet
                                                                        exhibition in the concluding ceremony.
                                                                                                                           Major (Retd.) Khurram Mushtaq is
                                                                                                                           presently serving the National Flag
PIA & CNBC (Pakistan)
Join Hands            Affordable London                                                                                    carrier as District Manager,
                                                                                                                           Islamabad. Prior to his current
                                                                                                                            assignment, he
                                                                                                                            held various
Pakistan International Airlines and CNBC         London, UK is now highly affordable and favorite destination for
                                                                                                                            important positions
(Pakistan) recently signed an agreement of       travelers, who either wish to visit the city on a pleasure trip, attend
                                                                                                                            including PSO to
cooperation for 3 years.                         a business meeting or visit friends and families. PIA has launched
                                                                                                                            Senior Minister for
                                                 amazing low fares from Karachi to both London Heathrow and
                                                                                                                            Defence and
                                                 Stansted destinations.
                                                                                                                            Marketing Manager,
                                                                                                                            Rawalpindi.
                                                 Roundtrip fare of just Rs. 28,560 plus taxes from Karachi to London
                                                 is another attraction to plan your trip now. For further details and      Having graduated from PMA, Kakul,
                                                 flight information, contact our UAN number: 111-786-786, or visit         he has attended different training
                                                 www.piac.com.pk                                                           courses in management and
                                                                                                                           marketing including diploma from

                                                    No more Reconfirmation                                                 IBA, Karachi.

CNBC, the premier TV channel is latest entrant                                                                             Major (Retd.) Khuram is an active
in niche TV channel segment, targeting                                                                                     member of PIA Sales team. He’s an
                                                    PIA has discontinued the mandatory requirement of
corporate world, business and current affairs                                                                              aggressive salesman, leading his
                                                    "Reconfirmation of Seat,"
viewers in particular. The channel is fast                                                                                 entire team towards achieving
                                                    w.e.f. 15 July, 2006, to
growing in terms of viewer ship and TRP                                                                                    corporate objectives. Highly
                                                    facilitate its valued
ratings.                                                                                                                   customer focused, representative of
                                                    customers.
                                                                                                                           PIA in the Capital territory; he likes
Seen in the picture are Mr. Kamaran Hassan,         Passengers now need to                                                 to accept challenges and seeing
Senior Vice President (Sales) PIA and Mr.           ensure that they provide all contact numbers including mobile          them through.
Bakhtawar Hidayatallah, Director Sales &            phone at the time of booking, so that PIA contact centre may
Marketing CNBC, who signed the agreement                                                                                   Major (Retd.) Khurram Mushtaq
                                                    call them for information or assistance.
on behalf of two companies. Present on the                                                                                 maybe contacted at:
occasion Mr. Javed Faruqi, Chief Executive          If however, they do not wish to travel on the booked flight, they      PIA District Office, Blue Area,
Officer, CNBC, hoped that CNBC’s media              can call (UAN 111-786-786 or local toll free numbers) for              Islamabad
support to PIA shall facilitate customers on        assistance, or visit their nearest booking office to avoid no-         Tel: 051-9209977, 051-9209911
product awareness and competitive offerings.        show charges.                                                          E-mail: isbuupk@piac.com.pk



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