SaaS (Software-as-a-service) is to provide software services to Internet-based software application mode. As a rise in the 21st century model of innovative software applications, SaaS is the latest development in software technology.
Frequently Asked Questions What is a Software-as-a-Service (SaaS) provider? A Software-as-a-Service (SaaS) provider is a company that offers business services and applications that are delivered over a broadband connection from a reliable cloud-based datacenter. These services would otherwise require the business to purchase and maintain their own on-premise equipment. SaaS is also referred to as on-demand services. SaaS solutions are more cost effective and flexible and are expected to become an important approach for businesses to build their services infrastructure in a more economical manner and allow them to focus on their core business. What is unified communications SaaS? Unified communications SaaS is the integration of all your communications services into a single easy to use, cost effective, suite that is fully customizable and delivered on-demand to your business. Services include digital voice PBX, email, conferencing, IM/SMS messaging, Web collaboration, desktop sharing and inbound call center services. You pay for these services on a monthly per-service subscription basis. With unified communications SaaS, you can eliminate significant CAPEX expenses such as email servers, voicemail servers and PBX hardware. The cost of the communications software, the rights to use the software and all maintenance and support services are included in the monthly subscription fee. How does SaaS compare to on-premise solutions? 1. Unified Software-as-a-Service (“SaaS”) PanTerra Networks offers a revolutionary on-demand service that is hosted in cloud-based datacenters and can be accessed from anywhere. Instead of incurring the heavy CAPEX costs of buying, installing and maintaining in-house communications systems such as PBXs, email servers and voice mail servers, small and medium sized businesses will benefit from a model that lets them buy communications services the same way they pay for electricity, on-demand paying only for what they use. 2. Operational Optimization PanTerra services can be quickly provisioned in minutes. There is no need for customers to maintain specialized support staff to manage the heavy maintenance costs of on-premise equipment. This approach dramatically simplifies and streamlines day-to-day operational tasks. Productivity is optimized! 3. Flexibility and Simplicity Businesses can easily up-scale or downsize with tailored services and features. PanTerra Networks’ services can be activated in minutes, regardless of the business’ geographical location. The services are easy to use, have an intuitive dashboard and provide detailed self- help documentation. 4. Single Point of Contact By hosting all your communication services at PanTerra’s unified communications platform, PanTerra is able to offer single billing simplicity, single customer support efficiency and single login security. PanTerra Networks assumes all the support, training, infrastructure and security risks. 5. Futureproof Communications PanTerra Networks is a Technology “Unified SaaS” service provider. We develop all the technology behind our services. That means our customers get “Futureproof Communications”. PanTerra is able to offer the fastest customer response to customer feedback and new feature requests. When new features are released, all existing customers gain access to these new features instantly. 6. On-demand Pricing Schedules With the PanTerra on-demand approach, customers only pay for what they use. There is no seat contracts, no expensive CAPEX investment or useless features that are not necessary for the business. Customers are able to start with just the features they need with competitive pricing schedules and add more features or locations when they need to. WorldSmart is a trademark of PanTerra Networks. Prices and specifications are subject to change without notice. 1153 Bordeaux Dr., Suite 102 Toll Free US: 800.805.0558 firstname.lastname@example.org Sunnyvale, CA 94089 Main: +1 408.702.2200 www.panterranetworks.com Fax: +1 408.716.7070 WS-FAQ0309 What are the advantages of SaaS over traditional on-premise approaches? ♦ CAPEX versus OPEX. For customers of all sizes, the SaaS advantage is the elimination of CAPEX for a more efficient OPEX payment model. You pay as you use instead of paying thousands or millions to install and maintain on-premise hardware. ♦ Shorter implementation cycles compared to a typical in-house rollout of the communications system. SaaS services can be quickly provisioned in minutes. ♦ Your business can focus on its "core competency" of running the business, instead of implementing and maintaining hardware, software, help desk, and other internal communication system issues. ♦ Eliminate or reduce recruiting expertise in the communications field. ♦ Guaranteed "up time". SaaS solutions can provide this guarantee because they invest in high-end hardware and operating environments in reliable data centers. ♦ Affordable access to up to date technologies and tier-one communications services and applications. ♦ SaaS users do not have to pay for software licenses they use, install, upgrade or fix. ♦ Full integration of multiple services and upgrades is delivered with a single point of contact for support. ♦ You benefits from the economics of pay-as-you-go, up-scale and downsize with just the right services and features you need to run your office. ♦ Faster responsiveness to feedback and new feature requests. What are the advantages of PanTerra’s unified SaaS offerings over other SaaS providers? ♦ One-stop-shop unified communications service. Instead of having multiple SaaS providers for different services such as conferencing, email, communication, collaboration and call center services, there is a single point of contract with common services such as provisioning, support, directory, address book, billing and payment. ♦ Unified user experience with no need to learn and understand different user interfaces from difference providers. ♦ Fast start up with the right features and the ability to scale as your business grows. ♦ PanTerra’s technology leadership which allows us to provide fast customer response and efficient feature enhancement and implementation. ♦ Single bill and support number to call with no ambiguity regarding responsibilities. ♦ Competitive pricing schedules with value packages to fit different businesses needs. What services does PanTerra offer? PanTerra offers a suite of unified communications SaaS services including PBX, conferencing, email, messaging, collaboration and call center services. For more information about our WorldSmart suites as well as tools that come with the services, please visit http:// www.panterranetworks.com/services/index.shtml How is PanTerra's services priced? Like typical SaaS applications, there is a low, monthly subscription fee which includes most services in an unlimited fashion. The advantage is lower predictable costs that can significantly aid in your budgeting process. Can I see a demo of some of these applications? Yes. For additional information or to see a demo of the unified communications services PanTerra offers, contact us at 800.805.0558 or email us at email@example.com. WorldSmart is a trademark of PanTerra Networks. Prices and specifications are subject to change without notice. 1153 Bordeaux Dr., Suite 102 Toll Free US: 800.805.0558 firstname.lastname@example.org Sunnyvale, CA 94089 Main: +1 408.702.2200 www.panterranetworks.com Fax: +1 408.716.7070 WS-FAQ0309
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