Position Profile
Position Details
Position Title: Work Role Grouping: Directorate: Section: Location: Position Status: Organisational Context The Ministry of Health aims to ensure that the health and disability support system works for all New Zealanders. As principal advisor to the Government on health and disability policy, we lead and support the sector to achieve better health for New Zealanders, and reduce inequalities. The Information Directorate is responsible for providing leadership in developing and managing the Health system’s information systems and business processes. The Directorate is responsible for developing, maintaining and ensuring access to all the key information databases held by the Ministry. It is also responsible for making and monitoring payments to health providers in the sector. The Information Directorate will, working with the Health & Disability Systems Strategy Directorate provide strategic advice to the Director General and the Executive Leadership Team (ELT) on the medium- to long-term information needs and infrastructure of the sector that will meet future health service and population health needs. Position Purpose The purpose of the Manager Network, Access and Data Management team is to manage a team of technical competent and qualified Network, Security and Data System Engineers and Administrators for the Ministry of Health’s to ensure that the infrastructure that the service delivers to the users that are geographically dispersed in Ministry of Health offices throughout New Zealand. This position will work with all Technology Services teams to provide efficient and effective support for the Ministry of Health users. It has the primary responsibility for managing the Ministry of Health network, storage attached network devices and software associated with security and best practice to maximize the availability and access to data for approved users.
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Manager, Network Management Line Manager Information Directorate Technology Services Wellington Permanent
Access
&
Data
Position Number: ___________ 1072009
The Manager Network, Access and Data Management team is responsible for providing technical expertise and problem solving in relation to the Information and Communications technologies including Cisco switches, Networking protocols, Internet, Active Directory, WAN management, Storage – SAN management, Firewalls, Security software plus other technologies as required. The Manager Network, Access and Data Management team will be required to; • • • • provide team management as a lead technical resource to a small team of qualified technical resources be responsible for ensuring that processes and work controls are well defined and document so that any suitability qualified resource can completed necessary tasks ensure that all staff create and follow agreed standard practices implement changes that improve the user experience while maintaining integrity and security of the Ministry’s infrastructure.
Key Relationships All Ministry employees have a responsibility for managing relationships in some or all of the key sectors we work with. In this role, the key relationships to be developed are as follows:
Reports to: Nos of employees (FTE): Internal Ministry relationships: Group Manager, Technology Services 4-8 Primary Relationships: Technology Services (Team Managers, Technical Leads) Solutions Delivery (Team Managers, Leaders) Programme Management Office (Project Directors, Project Managers and Project support staff) Secondary Relationships: Technology Services – All Staff Ministry of Health – All Staff Desktop and Peripherals Suppliers to Technology Services Government and Parliament: Health and Disability Sector: Communities and the Public: Peers in other Government Departments Nil Nil
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Key Accountabilities The incumbent is responsible for the following key result areas and tasks: Key Result Areas Network Access & Data Management Service Delivery Expected Outcomes • Improvement in the quality, availability and security of the ICT services delivered • Alignment of the ICT services with the current and future needs of the business • Reduction of long-term cost of service provision. • Establishment and ongoing maintenance of procedures and documentation for network, data and access support. • A significant contribution to the investigation, diagnosis and resolution of network, data and access problems. • All requests for support are dealt with according to set standards and procedures • Introduction of standard processes and procedures and implementing a service improvement culture • All aspects of the infrastructure necessary to ensure the provision of network services to meet service agreements are well planned • Collaborative working with groups in the wider Ministry to ensure the efficient and effective delivery of agreed outcomes • Overall responsibility for the installation, upgrading, and control of local and wide area networks for the communication of data, voice, text or images • The network is managed to provide agreed levels of service and data integrity • Network performance and traffic is monitored and reviewed • Network problems are resolved efficiently • Creation and maintenance of overall network plans to support the Ministry of Health business strategy to agreed service levels • Development of strategies for ensuring the security of automated systems • Policy and standards for security are fit for purpose, current and are correctly implemented • Review new business proposals and provides specialist advice on security issues and implications • Contribution to the Technology Services leadership team on issues related to security, networking and data storage • Development of the Database Services Section, focusing on: professional and performance
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Process improvement and planning and collaboration
Network maintenance
Network security
Leadership and teamwork
Key Result Areas
Expected Outcomes development of individual team members; team dynamics and team work; mentoring, coaching and feedback Planning, organisation and direction of Database Services team members Manage and support direct reports, fostering high standards in the quality of outputs, and promoting a quality service focus All staff and contractors have clear definitions of roles, responsibilities and accountabilities and are appropriately supported to perform their optimum All direct reports with an annual performance and development plan and ensure they are provided with regular feedback and support to bridge development gaps High and low performers are managed appropriately Open and informative communication with team via regular meetings and feedback sessions. Financial Management – manage and prioritise departmental expenditure (DE) and non departmental expenditure (NDE) in the Unit consistent with the Ministry’s financial management policies and procedures and agreed delegations. Human Resource Management – ensure the management of Unit staff is consistent with the Ministry’s Human Resource management policies and procedures and agreed delegations. Contract Management and Procurement – manage and operate quality contracting processes which comply with the Ministry’s policies and standards, working with the Business Unit as necessary. Reporting – ensure all reporting requirements of the Unit are delivered on time. Legislation – ensure all relevant legislation is complied with. Health and Safety – meet the Ministry’s workplace health and safety objectives (outlined in the National Health and Safety Plan). Promote and foster cooperation and collaboration between teams within the Unit, Directorate and Ministry. Pass on knowledge and expertise to staff in the Ministry and wider system. Promote and model a quality service focus within the Directorate. Undertake such other duties as may be
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People Management
• • •
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• • Compliance •
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• • • • • • Other Duties •
Relationship Management
Key Result Areas
Expected Outcomes reasonably required.
Working outside of standard hours of work will also be required at times to action such issues and undertake pro-active systems administration tasks. Note that these objectives and deliverables/key result areas form part of the position holder’s performance agreement with the Ministry of Health. New objectives and deliverables/key result areas will be agreed for subsequent years. Key Selection Criteria To be considered for this role, the ideal person will need to demonstrate the following: Essential skills and experience: • Proven experience in the leadership of technical specialists, including the ability to promote change. • Experience in applying specialised knowledge of Networking, Storage and Security to large organisations. Industry qualifications in the aforementioned technologies. • Excellent and proven communication skills both verbal and written and interpersonal skills. • Experience in human, technical and financial resource management of teams • Experience in implementing change within an organisations based on an ITIL process framework including building key metrics to identify successes and areas for improvement • Experience in providing implementing and delivering outcomes focused quality improvement programme • Experience in successfully managing expectations and building quality relationships with multiple stakeholders. • Experience in working with others to look for solution, both traditional and innovative to problems. • Demonstrated drive and ownership of outcomes to ensure delivery to the business Desirable skills and experience • Experience in working in IT organisations that have implemented ITIL frameworks for Service Management and/or Service Operation. • Knowledge of IT licensing models and how to best apply of a large organisation. • Understanding of IT TCO models • Knowledge of IT accounting and government procurement practices. Competencies • All Ministry core competencies and management and competencies (please see attached competency framework).
leadership
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Working for the Ministry
Expectations of Employees
Corporate Citizenship All employees are expected to contribute to the development and maintenance of the Ministry of Health as an organisation. This means: Using resources responsibly and supporting Ministry conservation measures Maintaining standards of ethical behaviour and practice Meeting the Ministry’s performance standards Participating in corporate development initiatives Helping to develop and maintain Mäori capability in the Ministry, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work. Raising and addressing issues of concern promptly. The Employer and Employee Relationship We have shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving the Ministry’s objectives A performance agreement will be reached between a staff member and their manager containing specific expectations annually or other timeframe as appropriate. Client and Stakeholder Commitment All employees are responsible for striving to continuously improve service quality. This means: Taking the initiative to meet the needs of the client/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the client/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the client/stakeholder informed of progress Following through on actions and queries Following up with the client/stakeholder on their satisfaction with the services. Professional Development As the business of the Ministry and Health and Disability sectors develops, the responsibilities and functions of positions will change. All staff are expected to contribute and adapt to change by: Undertaking professional development Maintaining currency of professional expertise in order to maintain credibility Applying skills to a number of long and short term projects across different parts of the organisation Participating in rotation throughout all areas of the organisation Undertaking such other duties as the Ministry may reasonably require.
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Position Number: ___________ 1072009
Competency Framework
Ministry Competencies
The Ministry has a competency framework in place to support the development of both the organisation and its staff. Refer to Key Selection Criteria for competencies critical to being effective in this position. Our competency framework includes: Core Competencies Core competencies which apply to all people working in the Ministry as they reflect the organisation’s core values: Knowledge. The ability to make realistic/relevant connections between one’s own work, the work of the Ministry and broader contexts. Relationship management. The ability to support the work of the Ministry through high quality working relationships. Professionalism. The ability to demonstrate commitment to the Ministry’s objectives and core values. Self-management. The ability to develop and maintain personal health and work/life balance systems. Communication. The ability to communicate in a way that shows sensitivity to other people and achieves desirable outcomes. Problem solving and achievement. The ability to give shape and direction to issues, ideas and information and deliver high quality work on time. Māori Awareness It is essential that a Ministry of Health person has an understanding of Mäori issues. This includes an awareness of traditional and contemporary Mäori and Iwi structures, key Mäori concepts, an awareness of legislation, Treaty of Waitangi issues and policy affecting the key areas of work. Management and Leadership Competencies In addition, positions with a management and/or leadership focus have the following set of competencies: Personal leadership. The ability to inspire others and increase workplace effectiveness. Stakeholder management. The ability to manage stakeholder expectations through quality relationships. People management. The ability to promote co-operation and collaboration, and to develop staff in order to ensure the Ministry’s ongoing achievement. Applied intellect. The ability to apply intellectual thinking to get high-quality results. Strategic management. The ability to focus the activities of the Ministry on building a leadership presence in the health sector to allow all New Zealanders to experience: better health; improved participation in
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Position Number: ___________ 1072009
communities by people with disabilities; reduced health inequalities among population groups. Resource management. resources. The ability to manage physical and financial
There are also foundation and specialist competencies, which may apply to specific roles in the Ministry and reflect the technical aspects of these roles. Foundation Competencies Knowledge management. The ability to transform assets/information into capability for effective action. intellectual
Risk management. The ability to apply risk management principles to work in the Ministry. Legislation and regulation. The ability to interpret and apply legislation and regulation in work of the Ministry. Presentation. The ability to deliver messages accurately and appropriately to various audiences. Sectoral leadership and partnership. The ability to build commitment and give effect to government policy objectives throughout the Health and Disability sector. Critical thinking. The ability to bring analysis and evaluation skills to work in the Ministry. Specialist Competencies – Policy Analysis Formulating Policy Advice. The ability to understand the Health Sector / Public Sector policy environment, apply objective analytical skills to policy issues, and provide advice that reflects the Ministry’s position. Understanding and Working in the Political Context. The ability to understand the political context, including the relationship between the Crown and Government formed by the Treaty of Waitangi, and to use this knowledge to uphold the interests of the Ministry of Health. Stakeholder Consultation & Partnership. The ability to sustain the interests of the Minister(s) and the Ministry through developing and maintaining effective and cooperative relationships with stakeholders. Specialist Competencies – Contract Management Contract Preparation. The ability to plan and create a third party contract and to select a suitable contractor/service provider. Negotiation. The ability to negotiate effectively with contractor/service providers on behalf of the Ministry. Contractor/Service Provider Management. The ability to establish and maintain a productive relationship with the contractor/service provider. Contract Management – Knowledge. Has a comprehensive knowledge of policies, procedures, systems and legislation relating to contract management.
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