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Table of Contents

VIEWS: 14 PAGES: 53

									Foreword
There is a huge opportunity for Canadian companies in a country that has more than two million
First Responders.


The Canadian Advanced Technology Alliance commissioned this study to complement our ongoing
efforts of opening Chinese markets to Canadian firms, and to continue to provide our members and
Canadian industry at-large with insightful, competitive intelligence on which to build sound business
and marketing strategies.


This report builds on the success of our Keeping Canadians Safe report,       a first-ever study of our
nation’s First Responders’ use of and satisfaction with emergency response technologies.              It
–leverages the excellent good-will and positive relationships that CATAAlliance have established
through our long-standing presence in China strengths that allowed us to undertake this ambitious
study of a potentially sensitive subject matter   concerning public safety and security.


Realizing that it would be difficult, if not impossible, to obtain the same type of information from
similar sources as per the Canadian study, our Chinese consultants instead chose to survey and
interview both First Responder participants and their associations, as well as those Chinese
vendors already serving this community. The results of this effort provided not only the first ever
‘outsider’ study of China’s First Responders’ technology use, but also enabled CATAAlliance to
develop an online searchable database of Chinese company profiles: the majority of whom have
indicated a very clear interest in partnering with Canadian firms.


This online database is accessible from our home page located at www.cata.ca.


It is our sincere pleasure to be able to share this report and online database with you. We trust that
you will find this information of great interest and use. We encourage you to explore CATA’s site and
discover the wealth of research, advocacy, and business development activities that we undertake
for our members and Canadian industry alike.


Finally, as a non-profit, membership-based organization that receives no government funding for
our operational needs, we encourage you to contact any member of the CATAAlliance team to
discuss how to become better involved with our organization, and thereby allow us to continue to
pursue our mandate of growing business for Canadian enterprises.


Thank you for your interest in this report. I welcome your feedback and comments and invite you to
contact me at any time to discuss ways in which CATAAlliance’s research division can help assist
your firm obtain the hard, competitive intelligence it requires to expand new and existing markets.


Kevin Wennekes
Vice President, Research
kwennekes@cata.ca
613.236.6550 x 3




Application and Use of Emergency Response Technologies in China                                     ii
Table of Contents
Foreword............................................................................................................... ii
Table of Contents ................................................................................................ iii
Executive Summary ............................................................................................. 1
     Potential Barriers and Opportunities .......................................................................................... 2
     Recommendations ..................................................................................................................... 2

1. Introduction ...................................................................................................... 4
  1.1 Study Objectives ................................................................................................... 4
  1.2 Approach and Methodology ................................................................................. 4
  1.3 Survey Development ............................................................................................. 5
  1.4 Distribution & Communication Strategy .............................................................. 5
  1.5 Study Partners and Acknowledgements .............................................................. 6
2. Overview of China’s First Responder ICT Industry....................................... 8
  2.1 Macro Background ................................................................................................ 8
  2.2 Market Analysis of China’s First Responder ICT Industry.................................. 9
     2.2.1 Hardware .......................................................................................................................... 9
     2.2.2 Software .......................................................................................................................... 12
     2.2.3 IT Services ...................................................................................................................... 12

  2.3 Introduction of China’s First Responder ICT Systems ..................................... 13
     2.3.1 Typical Chinese Government Emergency Management Organizational Structure ........ 13
     2.3.2 Stakeholders of Chinese First Responder ICT System Development ............................ 15

  2.4 Chinese Government Procurement Procedure ................................................. 15
  2.5 First Responder ICT Systems in China’s Major Cities ...................................... 17
     2.5.1 Beijing ............................................................................................................................. 17
     2.5.2 Shanghai ......................................................................................................................... 18
     2.5.3 Shenzhen ........................................................................................................................ 20
     2.5.4 Nanning........................................................................................................................... 21

3. Major First Responder ICT Suppliers in China ............................................ 23
  3.1 EADS .................................................................................................................... 23
  3.2 Motorola ............................................................................................................... 23
  3.3 Siemens ............................................................................................................... 24
  3.4 H3C ....................................................................................................................... 25
  3.5 ZTE ....................................................................................................................... 25
  3.6 China Satcom ...................................................................................................... 26
4. Survey Analysis ............................................................................................. 27


Application and Use of Emergency Response Technologies in China                                                                                iii
  4.1 Results from First Responders .......................................................................... 27
     4.1.1 Demographics ................................................................................................................. 27
     4.1.2 Technology ...................................................................................................................... 28

  4.2 Results from Enterprises .................................................................................... 31
     4.2.1 Demographics ................................................................................................................. 31
     4.2.2 Technologies ................................................................................................................... 33

5. Conclusions ................................................................................................... 35
  5.1 Conduct Technical Feasibility Studies............................................................... 35
  5.2 Cooperate with China’s Local Businesses ........................................................ 36
     Adopt Chinese Business Culture ............................................................................................. 37

  5.3 Participate in Major Chinese Events .................................................................. 37
  5.4 Contact local Canadian Government Offices and Associations ...................... 38
     Federal Government Offices .................................................................................................... 39
     Provincial Offices ..................................................................................................................... 40
     Associations – China Based .................................................................................................... 41
     Associations – Canadian Based .............................................................................................. 42

Appendix A--Survey Questions ........................................................................ 43
     Private Enterprise Survey ........................................................................................................ 43
     First Responder Survey ........................................................................................................... 45




Application and Use of Emergency Response Technologies in China                                                                             iv
Executive Summary
Potential and pitfall:   China’s First Responder and public safety and security markets hold the
potential for significant gains for Canadian companies, while also subjecting them to unique
challenges and perils.


The estimated market capacity for First Responders in China for 2008 was an estimated US $4.85
billion, and ICT expenditures on First Responder systems from January to November 2009 totalled
approximately US $332 million. China has around 1.8 million police officers, 230,000 fire fighters,
250,000 Registered Fire Service Volunteers, 9,122 paramedics working for state-owned
emergency medical service centers and 8,893 for non-for-profit centers.


This study will provide Canadian companies with hard information about this community, so they
can gauge their ability to tap into China’s IT and Advance Security markets. The report provides a
comprehensive environmental scan of China’s First Responder Sector identifying key government,
association and private company stakeholders and will help inform Canadian companies on how to
successfully enter the market and the challenges and opportunities that await them. The report
furthermore provides first-hand accounts from Chinese First Responders and the industry that
already serves them regarding their technology strengths, gaps, and perceptions on Canadian
capacity and quality.


The survey obtained responses from 255 Chinese enterprises and 68 government officers and First
responders – some highlights:


Among China’s First Responders/Government Officers


       45 per cent of the equipment and technologies adopted by these organizations are from
        China’s domestic vendors
       In use of global partners, Canada seriously lags: the U.S. was strongest with 25 per cent of
        responders identifying use of American suppliers, 15 per cent identified Japan and Europe
        respectively, and only 4 per cent identified having a Canadian provider
       Only 10% agreed with the statement that Canada is strong in communication and software
        development
       Very high levels of satisfaction exists among these stakeholders with respect to their
        current technology applications, products and services
       Currently, most would not consider using a Canadian provider – a clear indication that
        Canadian companies are not aggressive enough in tackling this market as almost all
        business in China is won based, in part, on the strength of business and personal
        relationships


Among Chinese Companies
       Average company realizes between RMB $10-50 Million annually, and employs between
        500-1000 staff
       The vast majority are working with the police forces – 82 per cent identified this as one of
        their verticals. A little more than half are working with Fire, and a little more than ¼
        identified emergency medical as a client base
Application and Use of Emergency Response Technologies in China                                  1
        Mobile communications and audio-video technologies were the predominant products
         being offered by the interviewed firms
        As with the First Responders, the U.S., Japan, and the E.U. were identified as their primary
         partners
        For the most part, there was very low awareness regarding Canadian technology products,
         services or providers among Chinese businesses
        Over 98 per cent of the companies did indicate a strong willing to partner with Canadian
         companies



Potential Barriers and Opportunities

A unified standard for First Responder ICT products in China has yet to be established. Once in
place, it will be easier to understand the conditions for a product’s use and acceptance. The current
situation could be perceived as an opportunity, however, if a firm could demonstrate their solution
as being one to use as a benchmark for an industry standard.


For national security considerations, the Chinese central government requires that certain products
must be certified prior to market entry. For example, according to the stipulations of the Ministry of
Public Security of the People’s Republic of China, wireless image transmission products must be
inspected and certified by the National Quality Control & Inspection Center (Shanghai) for Security
and Alarm Products.


According to information provided by the Communication Standard Department, Telecom Research
Institute of the Ministry of Industry and Information Technology of China, greater efforts will be
made to invest in capacity building in the following four key areas:


    1. Next generation disaster prevention communication networks
    2. Satellite communication technology
    3. Increasing cable bandwidth/speed
    4. Developing a spatial First Responder communication system


Companies with solutions in these domains could be well-positioned to capitalize on these focus
areas.


In January 2003, The Government Procurement Law of the People’s Republic of China and states
that priority consideration must be given to domestic companies in Chinese government
procurement opportunities. More reason for Canadian companies to seek our partnerships with
Chinese companies.



Recommendations

Partnering with Chinese companies can readily help solve many market entry barriers, and a
significant number of Canadian government offices and resources exist to help Canadian
companies tap into this hi-growth market.



Application and Use of Emergency Response Technologies in China                                    2
For companies seeking to enter China’s public safety and security market, CATA supports the
following recommendations:


Educate Yourself: conduct technical feasibility studies before entering the China market: ensure
that you have a full understanding of the applicability, demand, and procurement stakeholders for
your technology. Note that the use of China-based service providers offers greater cost-efficiency
and typically more granular and germane insights compared to most external, Western-based
providers


Align: seek out Chinese partners – almost mandatory for Canadian small to medium-size
enterprises, which often do not have the necessary resources to develop, grow and maintain
critically needed relationships with Chinese government gatekeepers and end consumers.


Promote: repeatedly participate in Chinese trade shows and meet with incoming delegations at
every opportunity – there are many Sino-Canadian organizations and Canadian government
programs offering the means, and often times able to subsidize the costs and risks.


Enjoy: learn the important nuances of Chinese business traditions and popular culture: immerse
yourself into the environment. A business dinner in China can mark the beginning or end of your
relationship: learn and live these etiquettes.




Application and Use of Emergency Response Technologies in China                                3
1. Introduction
This study was commissioned by the Canadian Advanced Technology Alliance (CATA) through its
CATAResearch division and delivered in close cooperation with the CATAChina bureau, located in
Shenzhen.


This study originally sought to replicate a similar approach and methodology to the CATA study
                   1
conducted in 2007 , which asked the Chiefs of Canada’s First Responder organizations (fire, police,
emergency medical) to identify their use of and satisfaction with their Information Communication
Technologies (ICT). It quickly became evident in the preliminary stages of the China study that a
more circumvent approach would be required to obtain similar data sets given the higher degree of
sensitivity in China regarding matters pertaining to public safety and security.


1.1 Study Objectives

Realizing that direct access to China’s First Responders (CFRs) on a national basis would be
unattainable, yet still seeking to obtain similar intelligence as in the Canadian study, the China study
objectives were to:


       identify key China government entities and associations providing oversight, support, or
        strategic direction on First Responder mandates

       obtain an overall picture of the CFR community and how Canadian companies may best
        access them

       identify and interview/survey Chinese companies already providing services to the CFR
        community and define the products and services being offered

       provide a completely anonymous means of capturing willing, individual CFRs’ input into the
        study – focusing on four key cities

       compile a comprehensive report that provides clear and concise intelligence to the reader,
        contains actionable recommendations for future engagement, and results in a searchable
        online database of Chinese companies willing to collaborate with Canadian partners

       through the study, raise interest among Chinese companies regarding the potential of
        partnering with innovative Canadian firms




1.2 Approach and Methodology

A core project team consisting of Kevin Wennekes, VP Research, CATA, Mrs. Qu Sun,
CATAChina’s Chief Bureau Officer, and Yingwei Jiang, GM Research, Chuangke Qisheng (Beijing)



1
 Kevin Wennekes, Keeping Canadians Safe: A Technology, Research and Development, and Emergency
Preparedness Situational Analysis of Canadian First Responders, (Ottawa, CATAAlliance, 2007) 12-13
Application and Use of Emergency Response Technologies in China                                      4
Consulting Company, held several meetings during the summer of 2009 to establish the project’s
timelines, clarify the scope of work for the report and the communication strategies required to
engage respondents, and obtain input on the survey’s content.


The study was commenced in the Fall of 2009 and involved:


       A comprehensive environmental scan to determine key government, association and
        private companies – both Chinese and existing Canadian players – with a mandate/interest
        in China’s FR community (Sept-Dec 2009)

       Collecting existing data on the CFR community, where available, and how to enter their
        supply chain (Sept-Dec 2009)

       Developing and implementing a survey targeting both Chinese companies and CFRs
        relating to ICT use, demand, and satisfaction (Dec 2009-Feb 2010)

       Interviewing government and CFR association leaders (Dec 2009-Feb 2010)

       Development of a final report and an online searchable database (March 2010)

       Translation of all materials into English (March 2010) – develop a bilingual (French/English)
        online database of Chinese companies willing to share their data



1.3 Survey Development
A survey development group comprised of the project partners as well as supporters was
established and included key contacts from local CFRs and their associations, government sources
and private enterprises.


Using the CATA 2007 study questions as a starting point for the China study, the working group
created a scaled-down and reasonably ‘safe’ series of questions that might reasonably be
answered of both CFRs and private companies without impacting national safety concerns.


A pilot test of the survey was completed in November of 2009 by local Chinese companies CFRs.
Both groups provided feedback on the content and technical performance of the survey, whereby
minor modifications were made and the study made ready for launch.


The survey was officially launched on December 1, 2009 and closed January 31, 2010.



1.4 Distribution & Communication Strategy
To launch the survey, a number of communication vehicles were used by the various study
partners:


       An invitation was distributed by email, phone and fax to potential individual participants as
        well as some key China Association partners (see next page) to solicit their members for
        input and/or to respond on their behalf.

       The consulting firm routinely placed follow-up phone calls in order to solicit feedback by


Application and Use of Emergency Response Technologies in China                                   5
         phone where internet or email answers were not a preferred means of response, and
         conducted numerous site visits to conduct interviews with those in more sensitive or
         highly-placed positions – most needing to be conducted under promise of non-attribution to
         their responses.




1.5 Study Partners and Acknowledgements

This study would not have been made possible without the assistance of the Canadian Government
as provided through the Global Opportunities for Associations program offered under the
Department of Foreign Affairs and International Trade, who subsidized half of the costs for the
development of the study and online database.


The project team would like to extend our greatest appreciation to The Ministry of Public Security of
the People’s Republic of China, Guangdong Provincial Public Security Department, Fire Brigade of
Hunan Province, Shanghai Municipal Commission of Economy and Informatization, China Security
and Protection Industry Association, and the Shenzhen Security and Protection Industry
Association, for their support in the development, implementation and direct contribution to this
study.




Application and Use of Emergency Response Technologies in China                                   6
Thanks to ePenso.com who provided their survey services as an in-kind contribution to this study,
and were able to provide a completely bilingual (English and Mandarin) online survey to collect and
analyze,   in   real-time,   the   responses   provided   by      the   various   survey   participants.
(www.epenso.com)




Application and Use of Emergency Response Technologies in China                                      7
2. Overview of China’s First Responder ICT Industry

2.1 Macro Background

According to statistics from the Chinese Government, losses resulting from public emergencies in
China amount to 6 per cent of the nation’s GDP every year. The SARS outbreak in 2002 led to a
total economic loss of RMB 127.86 billion. The severe snowstorms in 2008 led to a direct economic
loss of RMB 151.65 billion. The direct economic loss resulting from the Wenchuan Earthquake in
                                                        2
Sichuan Province was as high as RMB 845.1 billion .


These public emergencies have urged the Chinese Government to accelerate the establishment of
First Responder information systems. Following the completion of the Nanning First Responder
Information Center, the first government organization of its kind in China, the Chinese Government
started to establish First Responder ICTs on a large scale.


The National First Responder Committee for Public Emergencies was founded in March 2005. In
2006,     the   Chinese   Government     issued   The       State   Council’s   Opinions   Concerning
Strengthening Emergency Management Work. The document listed the “establishment of a
national First Responder ICT system” as a key task in “enhancing the capacity to respond to public
emergencies.” It also specified that China should “accelerate the development of the State
Council’s First Responder platform, improve the functions of First Responder platforms in special
departments and urge local governments to establish comprehensive First Responder platforms in
order to form a uniform and efficient system of First Responder platforms linking together the First
Responder command centers in different regions and in different departments.”


In accordance with the requirements stated in the Planning for Establishment of National First
Responder Mechanism for Public Emergencies, the Chinese Government has completed the
construction of First Responder command facilities and the fundamental support systems for the
State Council’s First Responder Platform, and the ten provincial First Responder platforms
developed for demonstration purposes. China is currently in the process of completing other
provincial First Responder platforms. The main focus of these ongoing or proposed systems lies in
the construction of comprehensive application systems, the integration of information resources,
interconnection and information sharing, and fundamental functions such as video conferencing,
image access and direction and coordination. Under such a backdrop, China has launched a large
number of First Responder system projects in recent years. This has become a highly active area in
the field of information technology application in China, and has demonstrated considerable market
capacity.


Technically speaking, the First Responder information systems currently seen in China can be
described as comprehensive platforms for communication, information and command systems that
integrate technologies such as wire communication, wireless communication, data communication,
Geographical Information System (GIS), Global Positioning System (GPS), network management,
video monitoring, database, command and dispatch, and information processing.

2
    Zhang Baicheng, Construction and application of Urban Emergency Response System, China Science
    Publishing, 2005,P.62
Application and Use of Emergency Response Technologies in China                                      8
2.2 Market Analysis of China’s First Responder ICT Industry

According to CCID, one of the largest domestic consulting companies under the Ministry of Industry
and Information Technology (MIIT) in China, the market capacity for First Responder users’
products and services was estimated to be US $4.85 billion in 2008. And CCID data also shows
that expenditure on first responder ICT systems in China from January to November 2009 totalled
around US $332 million, representing an increase of 20.6 per cent compared to the same period in
                     3
the previous year.



2.2.1 Hardware

In 2008, CFR products were predominantly hardware, which accounted for 69.4 per cent of total
sales. Software accounted for 15.7 per cent and information services for 14.9 per cent.


Over next five years, with the completion of a large number of urban First Responder information
systems, the ratio of investment in hardware is expected to decline, however investment in software
and information services are expected to increase substantially now that solid infrastructures are
firmly in place.




               Figure 1 Breakdown of China's First Responder ICT Market in 2008


                                  Source: The National Bureau of Statistics




3
    Annual Report of China Urban Emergency Response System Market 2008-2009 ----CCID Report
    www.ccidconsulting.com/baogao/bgzt/content.asp?Content_id=21394
Application and Use of Emergency Response Technologies in China                                 9
Figure 2 displays that switch and routers represented 88 per cent of the investment in network
equipment for First Responder ICT industry in 2008.


Figure 2 Breakdown of the Network Equipment in First Responder Hardware Market in 2008




                                 Source: The National Bureau of Statistics


    Figure 3 Market Shares of Switch Brands for First Responder Uses in China in 2008




                              Source: Zhongguancun Online Research Center


D-Link, H3C and TP-Link were the three best switch sellers in 2008 for Chinese First Responder
systems.




Application and Use of Emergency Response Technologies in China                           10
            Figure 4 Market Shares of PC Brands for First Responder Uses in 2008




                              Source: Zhongguancun Online Research Center


Figure 4 identifies that Lenovo, DELL, HP and Apple occupied 71 per cent of the PC market for First
Responder users while Lenovo and HP ranked the first and second in laptop market as shown in
Figure 5.


    Figure 5 Market Shares of Laptop Brands for First Responder Uses in China in 2008




                              Source: Zhongguancun Online Research Center




Application and Use of Emergency Response Technologies in China                                11
2.2.2 Software

The Chinese government’s emphasis on software continues to increase. Taking Beijing for
example, in 2005, the software expenditure in a county level First Responder ICT system
accounted for only 18 per cent of the total investment. However, this proportion surged to 50 per
cent in the Shijingshan District Project in 2006. Considering the demands for upgrading previous
systems, it is foreseeable that the ratio of investment in software will increase substantially in the
                   4
coming projects.



2.2.3 IT Services

Most Chinese government organizations are now facing challenges in resource sharing and
coordination. As a result, the demand for IT services such as training, IT consulting and outsourcing
is increasing. CCID data divides China’s First Responder IT service market into three categories:
network services, professional services, and system maintenance and supporting services (as
shown in Figure 6.)


           Figure 6 Breakdown of China First Responder Information Services in 2008




                                   Source: The National Bureau of Statistics


Useful links:
1. National Workplace Emergency Management Center
www.emc.gov.cn (Chinese only)


2. National Emergency Website:
www.gov.cn/yjgl/index.htm (Chinese only)




4
     Annual Report of China Urban Emergency Response System Market 2005-2006 ----CCID Consulting
    www.ccidconsulting.com/products/channel/report_detail.asp?Content_id=12067
Application and Use of Emergency Response Technologies in China                                    12
2.3 Introduction of China’s First Responder ICT Systems

In this section, we will analyze the typical organizational structure of the First Responder
management system of the Chinese government, which is the key buyer of First Responder ICT
products and services. Typical Chinese government procurement procedures will also be
introduced.



2.3.1  Typical    Chinese                Government               Emergency        Management
Organizational Structure

The Chinese government has already established provincial level emergency management offices
to act as the highest local government authority to manage national or local emergency matters.
Similar organizational structures are adopted in different levels of administrative regions. In this
report, we will use Beijing as an example to illustrate the emergency management system in
Chinese government.


The Beijing Municipal Government established the Beijing First Responder Committee for Public
Emergencies in April 2005. The Mayor of Beijing acts as the Director of the Committee. Four
high-ranking officials (Vice Mayor or similar level) are assigned as the Deputy Directors in charge of
responses to natural disasters, accidents, public health incidents and social security incidents
respectively. Other committee members include the Secretary General of the Municipal CPC
Committee, leaders from 13 specific emergency command offices, as well as leaders from Beijing
Garrison Command and the Beijing Armed Police Force.


The Beijing Municipal Emergency Command Center has been established under the leadership of
the Committee. It oversees emergency management in Beijing on a daily basis.




Application and Use of Emergency Response Technologies in China                                   13
          Figure 7 Beijing Municipal Government Emergency Management System




Application and Use of Emergency Response Technologies in China               14
2.3.2 Stakeholders of Chinese First Responder ICT System Development

Fire Fighters, Police Officers and Emergency Medical services are the major First Responder
groups in China. China has around 1.8 million police officers, which accounts for 0.13 per cent of
the total population. By the end of 2004, China had 11,492 city level police offices with 202,060
                                                                               5
officers and 32,280 county level police offices with 217.920 officers . The number of fire fighters
reached 230,000 and accounted for 0.015 per cent of the total Chinese population, and there are
                                                                          6
250,000 Registered Fire Service Volunteers across the country 。By the end of year 2008, there
were 217 emergency medical service centers in China with 9122 paramedics working for state
                                                                                           7
owned emergency medical service centers and 8893 for non-for-profit centers.


The First Responder ICT system in China is normally comprised of two parts:


1) Provincial/City Level First Responder ICT Platform:
The provincial/city level First Responder ICT platform is developed on the basis of the digital city
technical platform. Therefore, information offices of various provinces/cities (such as Beijing
Municipal Commission for Economy and Informatization) are key decision-makers in the
construction of their fundamental ICT architecture.


2) First Responder ICT Sub-systems
Subsystems to the First Responder ICT Platform are established individually by different CFR
command centers. Taking Beijing as an example, thirteen specific First Responder command
departments as listed in Figure 7 are authorized to establish their own subsystems which will be
integrated into the city level system at a later date. These command departments are also
authorized to procure hardware and software as required, i.e. software and hardware upgrades,
protective equipment, uniquely needed applications for emergency response needs.


Major telecom and mobile Operators in China---China Mobile, China Unicom and China
Telecom---are playing a significant role in the development of China’s First Responder ICT systems.
Twelve mobile communication offices and six emergency communication offices organized by
these three operators are operated and managed by the Ministry of Information and Industry
Technology, other service providers, and provincial governments. Their First Responder ICT
equipment covers 31 provinces in China. They offer over 30 products and services ranging from
satellite coverage, switches, sensors, closed circuit cameras, shortwave and mobile First
Responder communications, etc.


2.4 Chinese Government Procurement Procedure

Four government procurement methods have been adopted in China, including: open bidding,
selected bidding, competitive negotiation and single source procurement. Most Chinese

5
    Zhengzhen, “Crime, police under pressure of lack of resources,” Journal of the Chinese People's Public
    Security University, (No.1, 2008, Sum131), pp.66-71.
6
    Lv Dong, TIAN Liang, “The study on the index of firefighter’s possession of ten thousand citizens”, Fire
    Science and Technology, March 2009, Vol 28, No.3, pp. 220-223
7
    2009 Statistics of Public Health in China, Ministry of Public Health of China, www.moh.gov.cn
Application and Use of Emergency Response Technologies in China                                                15
government agencies have specified that any procurement project above RMB 100,000 must be
procured through open bidding. The following chart shows the typical procurement procedure for
open bidding:


                Figure 8 Basic Procurement Procedure of Chinese Government


                Online Release of Notice for Open Bidding




                  Bidder Application and Prequalification



                        Release of Bidding Document



                                   Q&A




                               Open Bidding



    Successful bidder                                                     Unsuccessful bidders




                        Prepare & Sign the contract               Questions or Complaints



                            Perform the contract




Application and Use of Emergency Response Technologies in China                              16
2.5 First Responder ICT Systems in China’s Major Cities

2.5.1 Beijing

The Beijing First Responder ICT system is primarily established on the basis of Beijing’s wired
e-government network and the world’s biggest 800M wireless government affairs network. Sinosoft
                                                                                                 8
Co. Ltd is the main designer of the system. Figure 9 shows the technical structure of this system .


                  Figure 9 The Structure of Beijing First Responder ICT Systems




                                             Source: Sinosoft


On August 5th, 2009, the Beijing Municipal Commission for Economy and Information Technology
entered into an agreement for the Beijing 800M Wireless Government Affairs Network with the
Beijing office of the China Telecom and the Beijing office of the China Unicom. According to this
agreement, China Telecom and China Unicom will maintain the safe and stable use of the 800M
wireless government affairs network. The Commission also signed an agreement to purchase
Digital Trunking Services with Beijing JustTop Communication Co. Ltd, who is partnering with EADS
Secure Networks to provide a set of TETRA DXTip switches, several TETRA TB3 third generation
base stations and network upgrading services, so as to complete the Phase IV Capacity Extension
                                                                             9
Project of the Beijing Digital Trunking Wireless Government Affairs Network .




8
    The technical structure of Beijing ICT Systems:
    www.sinosoft.com.cn/sinocms/khyal/E_ggws_news/ggws_news_0001.html (Chinese Only)
9
    News: EADS Secure Networks re-expansion of Asia's largest TETRA network August 14, 2009
    http://www.secdoctor.cn/html/chan-ye/chanyedongtai/200908/14-7105.html (Chinese Only))

Application and Use of Emergency Response Technologies in China                                 17
Key Contact:
Jingping Ji
Director
Beijing Municipal Commission for Economy and Information Technology
Address: No. 70, Zaolinqian Street, Xuanwu District, Beijing
Tel: +86-10-63028892
Fax: +86-10-63028893
Mobile: +86-13601024586
Email: jjp@bjhb.gov.cn


Useful Links:
Beijing First Responder Committee for Public Emergency
   www.bjyj.gov.cn (Chinese only)

Beijing Municipal Commission of Economy and Information Technology
  www.bjeit.gov.cn/ (Chinese only)

Beijing Municipal Public Security Bureau (Beijing Police Office):
  www.bjgaj.gov.cn/eng/ (English)

Beijing Municipal Government
  www.ebeijing.gov.cn/ (English)

Beijing Municipal Online Procurement
   www.bj-procurement.gov.cn/ (Chinese only)




2.5.2 Shanghai

The Shanghai First Responder ICT System is the largest in China and was designed by Shanghai
DS Communication Equipment Co., Ltd. The total investment in the first phase of the project, which
was completed in October 2004, was US $13.6 million. Through this project, Police, Fire and Traffic
command centers were integrated and all emergency calls were directed to one phone number
--110. This system also covers nearly 20 social service departments including health care,
electricity, taxation, judiciary and gas supply etc.


Shanghai’s Police Office launched the first 800MHz TETRA digital trunking communication system
in China in 2001, which was developed by Motorola. Closely integrated with the First Responder
command center and the Police Office command center, the system played a critical role as the
primary command and control network in supporting municipal emergency response, daily policing
operations, as well as significant events including the 2010 APEC committee and the 2007 Special
Olympic Games. As part of the system, the queuing exchanger, middleware and call handling
application software in this system were supplied by the First Research Institute of
Telecommunication Technology and Datang Mobile Inc.




Application and Use of Emergency Response Technologies in China                                18
In order to better serve the communications needs for the World Expo 2010 in Shanghai, the
Shanghai Police Office decided to replace its existing analog equipment with the new 350MHz
TETRA digital trunking system, which can offer high quality audio, with instantaneous
communication on a secured and reliable platform. On February 5th, 2010, Motorola announced
that it had been selected by the Shanghai Police Office to provide its 350MMHz TETRA digital
trunking system and terminals. Together with its business partner, Shanghai 3G Electronic
Engineering Co. Ltd., Motorola will establish an integrated command and control communications
                                                                                10
system and provide 27,000 sets of Motorola TETRA digital trunking terminals .


Combined with the existing 800MHz TETRA system that Shanghai already has in place, the new
350MHz TETRA digital trunking system will be one of the largest TETRA digital trunking projects in
the China public safety field, requiring extensive involvement by all parties to enable the
development, integration and synchronous activation of multiple data applications, the successful
migration from analog trunking system, and the smooth change-over between the new system and
the 800MHz TETRA digital trunking system.


Key Contact:
Sizheng Wang
Director
Shanghai Municipal Commission for Economy and Information Technology
Address: General Office of Shanghai Municipal People's Government, No.200 People's Avenue
200003
Tel: +86-21-23119080
Fax:+86-21-63582620
E-mail: wsz@shanghai.gov.cn


Useful Links:
Shanghai First Responder Committee for Public Emergency
  www.shanghai.gov.cn/shanghai/node2314/node15822/node20335/index.html
  (Chinese only)

Shanghai Municipal Commission of Economy and Informatization
  www.shec.gov.cn/ (English)

Shanghai Municipal Public Security Bureau (Shanghai Police Office)
  www.police.sh.cn/ (Chinese only)

Shanghai Municipal Online Procurement
  www.shzfcg.gov.cn (Chinese only)

Shanghai Government Online
  www.shanghai.gov.cn/shanghai/node23919/index.html (English)



10
     News: Motorola TETRA System Selected by Shanghai Municipal Public Security Bureau to Support World
     Expo 2010 Shanghai, February 04, 2010
     http://mediacenter.motorola.com/content/detail.aspx?ReleaseID=12386&NewsAreaID=2(English)
Application and Use of Emergency Response Technologies in China                                    19
First Research Institute of Telecommunication Technology
    www.fritt1957.com (Chinese only)



2.5.3 Shenzhen

The Shenzhen Municipal First Responder ICT System was initially built in 2003 upon the SARS
outbreak. It only took only 120 hours to complete the whole system, from site surveying and
construction to operation. The system was developed by ZTE, and was expanded, upgraded and
integrated on a constant basis throughout 2004 and 2005. In 2005, the Shenzhen Police Office
started to integrate different emergency call numbers, including 110, 119 and 122, and 120, into a
110 command system.


On January 5th, 2010, EADS Defence & Security (DS) and Shenzhen iASPEC Software Co., Ltd.
signed a contract to jointly provide a 350M TETRA radio communication system for the Shenzhen
Police Office. This TETRA network will be one of the largest digital trunked networks for the police
in China providing secure radio communications for more than 25,000 users in the city of Shenzhen.
It will also offer secure communication services for the 26th World University Games scheduled for
                11
August, 2011 .


EADS TETRA network, which features a next-generation switch called DXT3, a TB3 base station
and a dispatching system, offers powerful integration capacity for data services and IP expansion
possibilities. This solution will enable security forces to improve their emergency command and
dispatching capabilities. For example, after receiving a call, the alarm receiving and disposal
system will first find the nearest available police officer via the automatic vehicle/personnel location
system, and will then issue orders using geographic information systems (GIS) to direct the police
officer to the accident site. In addition, alarm receiving and disposal systems keep track of all
responding police officers.


Deployment of the EADS TETRA network has already started in Shenzhen and the system will be
put into service in the summer of 2010.


Key Contact:
Yikang Li
Director
Shenzhen First Responder Committee for Public Emergencies
Address: First Responder Committee Office of the People’s Government of Shenzhen, Citizen
Center, Shenzhen
Tel: +86-755-82108701
Fax: +86-755-82002913
E-mail: lyk@sz.gov.cn




11
     News: EADS Defense & Security Helps Shenzhen Public Security Bureau to Build the largest TETRA
     Communication System in China, 05 January, 2010
     www.eads.com/1024/en/pressdb/pressdb/20100105_eads_defence_dcs_pmr_shenzen.html
Application and Use of Emergency Response Technologies in China                                       20
Useful Links:
Shenzhen First Responder Committee for Public Emergencies
  www.sz.gov.cn/yjzhzx/jgzn/nzjg/ (Chinese Only)

Shenzhen Municipal Commission of Economy and Informatization
  www.szsitic.gov.cn/ (Chinese Only)

Shenzhen Municipal Public Security Bureau (Shenzhen Police Office)
  www.szga.gov.cn/SZGA_EN/index.html (English)

Shenzhen Government Online
  english.sz.gov.cn/ (English)

Shenzhen Municipal Online Procurement
  www.ccgp-shenzhen.gov.cn/(Chinese Only)



2.5.4 Nanning

In May 2002, Nanning built the first urban First Responder ICT system in China. With its successful
construction and operation, it has become the influential “Nanning Mode” in China. With a total
                                  12
investment of US $24.7 million,        the Phase I Project of the urban First Responder ICT system of
Nanning was designed and technologically integrated by Motorola and supported by the National
University of Defense and Technology.


The Nanning system has several subsystems covering wire communication, wireless trunking
dispatch communication, mobile digital transmission, wire dispatch, wireless dispatch station,
computer aided dispatch, geographical information, satellite communication, computer main-stem
information network and database, vehicle mobile communication and image monitoring. 800M
wireless trunking base stations and 800M mobile wireless trunking base station have been
established in the east, west, south, north and central parts of Nanning with the signal covering all
major command centers in the city.


After 2010, the system will be transmitted from analog trunking to a more reliable digital trunking
system. Investments will be made to establish a switching center and about 8 large-district covered
                                                2
base stations to cover an area of 10,029 km over Nanning.


Key Contacts:
Jian Qian
Director
Nanning Municipal Commission for Economy and Information Technology
Address: No. 48, Shuangyong Road, Nanning
Tel: +86-771-5530568
Mobile: +86-13607873811
Fax: +86-86-771-5527909

12
      News: Nanning City Emergency Response System, October 18, 2007
     ccdv.people.com.cn/GB/69533/71238/6396076.html
Application and Use of Emergency Response Technologies in China                                  21
E-mail: qianjian@nanning.gov.cn
Links:
Nanning City Emergency Response Center (Nanning First Responder Committee for Public
Emergencies)
 cerc.nanning.gov.cn/n725531/n734103/index.html (Chinese Only)

Nanning Municipal Commission of Economy and Informatization
 www.nnsjw.gov.cn/ (Chinese Only)

Nanning Municipal Public Security Bureau (Nanning Police Office)
 ga.nanning.gov.cn/ (Chinese Only)

Nanning Government Online
 english.nanning.gov.cn/ (English)

Nanning Municipal Online Procurement
 purchase.nanning.gov.cn/ (Chinese Only)

National University of Defense Technology
 english.nudt.edu.cn/ (English)




Application and Use of Emergency Response Technologies in China                  22
3. Major First Responder ICT Suppliers in China
Thousands of foreign and domestic first responder ICT technology suppliers are actively pursuing
the first responder ICT market in China. The following is a sampling of some of the largest players.


3.1 EADS

EADS is a global leader in aerospace, defense and related services. In 2008, EADS generated
revenues of € 43.3 billion and employed a workforce of about 118,000.


EADS Defence & Security is a world leader in providing mission-critical communication and
Command & Control solutions through its integrated activity Defence and Communications
Systems (DCS). It provides Professional Mobile Radio (PMR), which enables professional
organizations to communicate with each other effectively, reliably, and securely. EADS is the only
company worldwide that is capable of offering specialized PMR solutions based on TETRA,
TETRAPOL, and P25 technologies. EADS has more than 170 mission-critical PMR networks
customers in over 60 countries.


In China, EADS security solutions are deployed in cities like Shanghai and Shenzhen, as well as
major events like the Beijing 2008 Olympic Games and the 60th anniversary celebration of the
People’s Republic of China.


To learn more information about EADS in China, please visit www.eads.net.



Key Contact:
Haobo Bai
General Manager
EADS China
Add: C-1/F QianKun Building No 6 Sanlitun Xi Liu Street, Chaoyang District, Beijing
     P.O. 100027, China
Tel: +86-10-6461-1266
Fax: +86-10-6461-0409
E-mail: press@eads.com
Web: www.eads.com




3.2 Motorola

China’s first First Responder IT system was built by Motorola in Nanning and successfully launched
in 2002. Since then, Motorola has extended its client base to Shanghai and Chengdu among others.
The 800MHz digital trunking wireless government affairs network built by Motorola for the Shanghai
Municipal Government is one of the largest and the most complete digital trunking wireless
government affairs networks in the Asia Pacific region.


Application and Use of Emergency Response Technologies in China                                  23
Motorola’s First Responder IT system incorporates the latest technologies and products in domains
such as computers, wire communication, wireless communication, IT networks, CAD software and
databases. Its subsystems include computer network subsystem, CAD, GIS, digital telephone
exchange, AVLS, combined large screen video wall, voice recording, power supply, mass
telephone meeting, digital video monitoring, comprehensive wiring, earthing, electromagnetic
shielding and lightning protection. These subsystems may be added or reduced as per the actual
existing network and technology reserve during the actual implementation process.


To        learn   information    more      about     Motorola     in   China,       please   visit:
http://www.motorola.com/Business/CN-ZH/Government

Key Contact:
Zhiling Long
Sales Director
Add: No. 108, Jianguo Road, Chaoyang District, Beijing, P.O.100022, China
Tel: +86-10-65642288
Fax: +86-10-65642299
E-mail: cee-soe@beijing.mot.com
Web: www.motorola.com.cn




3.3 Siemens

Siemens has been developing solutions and products for command and control centers for more
than 100 years. Its latest solution Command & Control Center (C&CC) from HiPath has succeeded
in more than a dozen cases in Europe. In China, the Beijing Police Office, Beijing Fire Fighting
Office, and the Guangxi Police Office deployed Siemens C&CC as their core solution for their new
command and control centers. The overall solution of command and control center provided by
Siemens to Chinese government agencies primarily aims to meet the “3-in-1 alarm service”
demand of police offices in small and medium size cities.


C&CC takes the wire (HiPath4000)/wireless (analog and digital trunking) communication platforms
as the bases for information collection and resource dispatch. The nucleus modules of the system
include alarm receiving and handling workflow, which integrates various operations, including:
resource management (which is oriented by geographical information object), time-oriented case
information and record management, proposal-based auxiliary decision-making support and
various statistic, inquiry and statement generation tools. Apart from this, C&CC provides many
interfaces to ensure seamless integration with technical security alarm, image/video monitoring
system and PGS.


Key Contact:
Ping Li
Regional Manager
Add: F7-11, Marine Tower, 1, Pudong Avenue, Putong New Area, Shanghai, 2000000, China
Tel: +86-21 58882000/38874666
Fax: +86-21-58795040
Application and Use of Emergency Response Technologies in China                               24
E-mail: contact.slc@siemens.com
Web: www.siemens.com/entry/cn/en/index.htm




3.4 H3C

H3C Technologies Co., Limited (H3C), a wholly owned subsidiary of 3Com Corporation, is a leading
global supplier of IP-based products and solutions. With principal operations in Hangzhou, China,
H3C employs 4,800 people worldwide. To maintain a level of innovation and technical excellence,
H3C operates advanced R&D facilities in Beijing, Hangzhou and Shenzhen in China, invests more
than 15 per cent of revenues back into R&D every year and has more than half of the workforce
engaged in research and development. Till now, it has applied for more than 2,500 patents, 85 per
cent of which are original invention patents. In 2008, H3C revenue reached US $884 million.


Since its establishment, H3C has developed 8 national government affairs networks, over 90
provincial government affairs networks and over 200 regional and municipal government affair
networks. In addition, H3C’s video surveillance system has become the No.1 choice for China’s
nationwide Safe City project, with applications spanning across more than 160 cities including
Hangzhou, Haikou, Qingdao, Fushun and so on.


To learn more about H3C, please visit www.h3c.com.cn for more information.


Key Contact:
Xiaoxia Su
Sales Manager
Add: No. 310 Liuhe Road, Zhijiang Science Park, Hangzhou, 310053, P. R. China
Tel: +86-571-86760000
Fax: +86-571-86760001
E-mail: suxiaoxia@h3c.com
Web: www.h3c.com/portal/jumppage/regionsNew.html




3.5 ZTE

As one of the largest domestic telecom equipment providers in China, ZTE employs 62,000
employees around the world. 15 ZTE R&D centers and institutes were established across North
America, Europe and Asia.


ZTE began to develop its First Responder information technology in 2003. In 2004, ZTE officially
launched GoTa (Global open Trunking architecture) system to the market, the world´s first
CDMA2000-based new-generation digital trunking system. In Nov 2008, MIIT announced GoTa
system as the industrial standard for digital trunking systems in China. Now ZTE owns 120 patents
on GoTa system.


GoTa technology takes full advantage of CDMA2000´s high voice quality, system capacity and high


Application and Use of Emergency Response Technologies in China                               25
data rates to enable operators to deliver many more mobile community services and realize a
smooth evolution path toward CDMA2000 1xEV-DO. This solution has been deployed in more than
20 countries and regions including Norway, China and Malaysia as well as at large-scale events
including the Beijing Olympic Games, 10th Chinese National Games and the World Summit on the
Information Society (WSIS).


To learn more about ZTE GoTa system, please visit http://wwwen.zte.com.cn/en/


Key Contact:
Xiang Jiying
Chief Engineer
Add: No. 55, Science& Technology South Road, Shenzhen, 518057,China.
Tel: +86-755-26773000 Ext.6141
Fax: +86-755-26770286
Email: xiang.jiying@zte.com.cn
Web: www.zte.com.cn/cn/




3.6 China Satcom

China Satellite Communications Corp. (China Satcom) is a fully owned subsidiary company of the
China Aerospace Science and Technology Corporation (CASC) with total asset of US $965.81
million. China Satcom focuses on three major operations: satellite spatial operations, GIS/GPS
services and satellite-ground communications.


China Satcom has the primary domestic satellite resource network and the largest civil satellite
station in China. It is capable of providing one-stop communication broadcasting services covering
television, voice, data multi-media, emergency communication, internet access, corporation
networks and long-distance education services. Satcom also has the largest GIS database in
China.


Through its subsidiary company--Beijing Justop Network Communication Co.,Ltd, China Satcom
satellite digital trunking system has been widely used in major Chinese cities like Beijing, Qingdao,
as well as major Chinese projects like the 2008 Beijing Olympic Games, Dayawan Nuclear Power
Station Digital Trunking Explosion-Proof Project, and the Forum on China-Africa Cooperation.


Key Contact:
Jinfeng Wu
General Manager
Add: 11-13F, Block D, International Financial Center, #87,Xisanhuan North Road, Haidian District,
Beijing100089, China
Tel: 86-10-59718188
Fax:86-10-59718199
E-mail: wujinfeng@cnii.com.cn
Web: www.chinasatcom.com/


Application and Use of Emergency Response Technologies in China                                  26
4. Survey Analysis
The survey received a total of 255 responses from enterprises and 68 from First Responders. The
majority were collected through the online survey directly, while 38 were conducted by phone, and
over a dozen face-to-face interviews were held.


4.1 Results from First Responders

4.1.1 Demographics

The results are based upon a total of 68 responses received: 35 per cent of respondents are from
Police Services, 43 per cent from Fire Services, 12 per cent from Paramedics and Emergency
Medical Services, and 10 per cent are from civic defense, military and traffic department etc.




The chart below shows the cities covered by the survey: 42% from Shenzhen, 20% from Beijing,
19% from Shanghai, and 19% from other cities.




Among those first responders, 7 per cent of the organizations provide their service for the Nation,
13 per cent for provinces, 32 per cent for cities, 30 per cent for districts, and 17 per cent were
street-level officers.



Application and Use of Emergency Response Technologies in China                                  27
4.1.2 Technology

As the following chart reveals, around 45 per cent of the equipment and technologies adopted by
these organizations are from China’s domestic vendors, around 25 per cent from USA, and about
15 per cent from Japan and Europe separately, and only less than 5 per cent from Canada.
Domestic vendors, as well as joint-ventures between China and foreign countries, are the key
technology suppliers in First Responder ICT market in China.




70 per cent of the First Responders interviewed agreed that the US and Europe are the technology
leaders in the global market; only 10 per cent agreed that Canada is strong in communications and
software.




Application and Use of Emergency Response Technologies in China                              28
Over 50 per cent of the First Responders are satisfied with their current technology as illustrated in
the following chart, and there is in fact very little dissatisfaction present overall.




More than 50 per cent of the investigated First Responders believe that the budget for ICT
equipment and technologies will be increased in 2010.




Application and Use of Emergency Response Technologies in China                                   29
When asked about the status of adopting Canadian technologies, 72 per cent of the responses said
“No” and 23 per cent said “Do not know”. Only 4 per cent of the First Responders we investigated
indicated that they are using Canadian technologies. This could be a result of the very low level of
brand awareness that exists for Canadian firms and their innovations. Further, as most decisions
are based on relationships, this clearly indicates that Canadian firms are not doing enough to make
their presence known in the market.




Application and Use of Emergency Response Technologies in China                                 30
4.2 Results from Enterprises

4.2.1 Demographics

The results are based upon a total of 255 responses received: 49 per cent of respondents from
Beijing, 17 per cent from Shanghai, 20 per cent from Shenzhen and 14 per cent from other cities. In
terms of revenue, 9 per cent of the enterprises earn less than RMB 1 million, 30 per cent reported
RMB 1-10million, 47 per cent generated between RMB 10-50 million and 15 per cent reported
                                          13
revenues of more than RMB 50 million.




                                      Annual revenue of responses

                                               9%
                               15%

                                                                      Less than RMB 1 million


                                                                      RMB 1-10 million
                                                        30%

                                                                      RMB 10-50 million


                                                                      More than RMB 50 million
                           47%




As shown in the following chart, police and fire departments are the major clients of the respondent
companies, and 21 per cent of them also sell products to government offices, telecom/mobile
operators, as well as military etc.




13
     RMB : USD= 1:6.8
Application and Use of Emergency Response Technologies in China                                  31
Regarding the products provided by the respondent companies, audio/video technologies
accounted for 20 per cent, communications accounted 33 per cent, GIS accounted for 3 per cent,
GPS accounted 6 per cent, software accounted for 14 per cent, system integration accounted for 11
per cent, and other hardware accounted for 12 per cent.




Regarding the number of employees, enterprises with less than 100 employees accounted for 30
per cent of respondents, 100-500 employees accounted for 24 per cent, 100-500 employees
accounted for 31 per cent, and more than 1000 employees accounted for 15 per cent.

                                          No.of Employees
                              15%

                                                    30%                 Less than 100


                                                                        100-500


                                                                        500-1000
                       31%
                                                                        More than 1000

                                              24%

As demonstrated in the chart below, 85 per cent of the enterprises are domestic-funded enterprises.
Only small portions are foreign-funded and joint venture enterprises.

Application and Use of Emergency Response Technologies in China                                32
Major partners (referring here to distribution and technology partners) of those companies who
responded are mainly American, European and Japanese enterprises, with 18 per cent enterprises
have no overseas partner. Only 5 per cent indicated having partners from Canada.


                                 Overseas Partners Distibutions

                              18%

                                                                     U.S
                                                        38%
                                                                     Japan
                       12%                                           Canada
                                                                     E.U.
                                                                     Other
                                                                     N/A
                          11%

                                 5%           16%




4.2.2 Technologies

Canadian communication technology is best known to Chinese First Responder ICT companies.
Over 65 per cent of them agree that Canada has the leading edge technology in base station and
wireless communication, but other Canadian technologies are not well known in China.




Application and Use of Emergency Response Technologies in China                           33
                                   Canadian Technologies Level from Responses
  100%

   90%        22%           20%

   80%                                                                                                Do not know

   70%                                                              59%
                                          66%
                                                                                                      4(Highest
   60%                                                                                                Level)
                                                     87%                         87%         87%
   50%
                                                                                                      3
              67%
   40%                      79%
                                                                    10%
   30%                                    10%                                                         2

   20%                                                              21%
                                          17%                                                         1(Lowest
   10%                                                4%                          7%         8%
              9%                                      7%            9%                                Level)
                                          6%                                      6%         4%
    0%        1%            1%                        2%                          1%
         CommunicationsCommunications   Hardware   Protective    Software       Tactical   Vehicles
           - basestation  - mobile                 equipment    applications   equipment




The chart below reveals almost 98 per cent of the companies demonstrated an interest in
cooperating with Canadian companies in the future.




In terms of doing business in China’s First Responder market, nurturing strong government
relationships is the top factor to consider.




Application and Use of Emergency Response Technologies in China                                       34
5. Conclusions
There is no question that the market could open up Canadian companies to significant gains, and
there is clear interest from China companies to work with them.


However, with few exceptions, national security initiatives rarely go to foreign firms and most
high-ranking officials interviewed for this study admitted that they could never consider a foreign
firm for larger, central government directed initiatives. However, city and provincial contracts are
more accessible to foreign enterprises and some have already proven to be successful.


Canadian companies, and their government, have much to do to raise the Canadian brand of the
                                                14
over 700 plus advance security companies             producing such products, and diligently establish the
needed relationships to advance their capture of a portion of this market.


As such, the following recommendations are made with respect to how Canadian companies can
best prepare for and enter the China first responder and public security markets.


5.1 Conduct Technical Feasibility Studies

A technical feasibility study can help Canadian businesses gain a full understanding of the
applicability of their specific technology to the Chinese market.


The study should seek to provide the following intelligence:


      1. An understanding of the technical standards adopted in different cities and different
          technical fields in China.


          Currently, a unified standard for First Responder ICT products in China has yet to be
          established. For example, the majority of projects currently under construction are quad-tier
          and two-way systems, but the real communication between e-government network and the
          First Responder system has not been realized. Different subsystems in the overall
          provincial/city level First Responder system, which are established by different government
          departments, may use different protocols and interfaces. This multi-faceted diversified
          situation presents Canadian businesses with both technical barriers and diverse
          opportunities. On May 27th, 2009, the China Communications Standards Association
          established a Special Task Group for First Responder Communication. Its major
          responsibility is to set up national standards for policy, network and technology.


      2. Relate the potential need for any mandatory certificates or permits required by the
          Chinese government in order to enter the Chinese market.


          For national security considerations, the Chinese central government requires that a variety
          of security-related products must be certified prior to market entry, and this is applicable to
          both Chinese and foreign companies. For example, according to the stipulations of the

14
     Jean-Guy Rens, Canadian Advance Security Profile, (CATAAlliance, Montreal, 2003) p. 9
Application and Use of Emergency Response Technologies in China                                       35
         Ministry of Public Security of the People’s Republic of China, wireless image transmission
         products must be inspected and certified by the National Quality Control & Inspection
         Center (Shanghai) for Security and Alarm Products.


     3. Demonstrate an understanding of the technology trends and developments in China
         relating to First Responder’s ICT use.


         According to a speech made by Zhang Xueli, Deputy Chief Engineer of the Communication
         Standard Department, Telecom Research Institute of the Ministry of Industry and
         Information Technology of China, greater efforts and investments will be made into four
         priority areas: 1) next-generation disaster prevention communication networks; 2) satellite
                                        15
         communication technology ; 3) new technology for cables, base stations and number
         portability to allow the sharing of network resources among telecom and mobile operators
         in China; and 4) wireless technology such as wireless sensors, trunking, WiMax and
         McWiLL for on-site mobile management


         Furthermore, a spatial First Responder communication system, which can recover lost or
         broken mobile communication information on the ground and resolve the challenge for
         remote command and dispatch based on video and voice, is another key technology area
         identified for rapid development by the Chinese government.


         These are only some of the early developments and trends that, as they progress and
         become substantiated, could generate some significantly detailed data that can be mined
         and better explored in relation to a specific technology’s application.




5.2 Cooperate with China’s Local Businesses

Enter into a partnership agreement with a Chinese local established business if you feel that you do
not have enough resources to deal with Chinese government and potential clients.


According to our survey of China’s First Responder businesses, government relationships and
technical advancement are the two most significant factors in successfully entering China’s
government administered First Responder ICT market.


Generally speaking, Chinese government agencies usually start the technical and commercial
discussions with potential suppliers at a very early stage prior to the release of procurement
information online. Compared to foreign suppliers, local Chinese companies have the advantage of
collecting first-hand information in a timely manner and keeping smooth communication channels
open with local government stakeholders.

                st
On January 1 , 2003, The Government Procurement Law of the People’s Republic of China
(hereinafter referred to as “the Law”) came into force. The Law clearly stated that priority must be
given to domestic companies in Chinese government procurement, as clearly stated in Article 10:

15
   With the successful launch of the Beidou-2 satellite on April 15, 2009, China is anticipated to make
significant progress toward developing its own global positioning system.
Application and Use of Emergency Response Technologies in China                                           36
Government procurements shall be based on the procurement of domestic goods, projects and
services with the exception of the following circumstances:


    a. The goods, projects or services that are needed cannot be obtained within the territory of
         China or cannot be obtained under reasonable commercial conditions;
    b. The procurement is made for use without the territory of China;
    c.   It is otherwise provided in other laws or administrative regulations. Only when matching
         these three conditions, the Chinese government can select foreign vendors.


To assist Canadian enterprises to discover Chinese partners, a database on China’s First
Responder ICT enterprises has been established as part of the report. Please visit www.cata.ca for
more information.



Adopt Chinese Business Culture

Another benefit of partnering with a Chinese firm is they can also educate and guide you in
navigating the unique customs, etiquettes, and civic cultural aspects of working and living in China.
They will help you to master the art of ‘Guanxi’: loosely defined as the act of relationship building.
As demonstrated in the survey results, Chinese partners place value on the need for strong
relationships above all else. Coming to understand the importance and nuances of business gift
exchanges, working environments, and how Chinese business dinners are a deal maker or breaker,
will define your measure of success in China.


While China is becoming accustomed to Western businesses practices and are willing to also adapt
to them, it is the executive that demonstrates not only and understanding of – but a true
appreciation and enjoyment of Chinese traditions – that can often become the differentiating factor
in securing the deal.




5.3 Participate in Major Chinese Events

Canadian companies must be prepared to make themselves visible in the China market and this
requires multiple visits to the country each year. Relationships will not be established through a
single meeting and a year of email communication to follow.


Companies should consider participating in major Chinese trade shows, conducting follow-up visits
with a delegation of key company executives, and participate in incoming or outgoing trade
missions in order to create the needed brand awareness and regular contact needed to establish
required partnerships.


The following are some IT and Advance Security related trade shows taking place in China for
2010.




Application and Use of Emergency Response Technologies in China                                   37
Security China 2010
       th
The 10 China International Exhibition on Public Safety and Security
www.securitychina.com.cn
Date: Nov.2-Nov.5, 2010
Venue: China International Exhibition Center (CIEC) (Old center) Beijing, China
General information: The 10th China International Exhibition on Public Safety and Security is
the largest and longest running trade fair in China for public safety and security products, including
CCTV surveillance systems, video monitoring systems, access control systems, Police /Firefighter
equipments etc.


The total exhibition area will be expanded to 75,000 square meters in 2010. More than 110,000
visitors from China and abroad are expected to visit the show. Concurrently, the China International
Security Forum and the 3rd China International Security Sourcing Conference, will take place
during the exhibition.


P&T/EXPO COMM CHINA 2010
http://www.expocomm.com/china/
Date: Oct.11-Oct.15, 2010
Venue: China International Exhibition Center (Old center),Beijing,China
General information: P&T/EXPO COMM China is the largest international ICT event held in Asia.
Over 500 exhibitors from 19 Countries participated in P&T/EXPO COMM China 2008 with 50,000
square meters of exhibit space. Over 200 media provided thorough, complete and comprehensive
coverage of this ICT event.




5.4         Contact       local      Canadian           Government              Offices        and

Associations

The Canadian Federal and Provincial governments all have programs and resources dedicated to
helping Canadian companies tackle the China market. These programs often times help offset the
financial costs associated with ventures to China, and can further provide current market
intelligence, advice, and help to establish meetings with possible partners.


For example, the Virtual Trade Commissioner is a very innovative and practical service offered by
the Department of Foreign Affairs and International Trade, and CATA strongly recommends that
Canadian business register for this service before commencing their export strategies.


The Virtual Trade Commissioner service can be found at:
http://www.tradecommissioner.gc.ca/eng/virtual-trade-commissioner.jsp


There are also many different Associations and Trade Councils in Canada that can assist
companies in their export and trade strategies with China.


The following lists of contacts represent some of these groups that can help Canadian companies in
their China expansion strategies.
Application and Use of Emergency Response Technologies in China                                   38
Federal Government Offices

The Embassy of Canada in China
Contact: Heidi Wang
Title: Trade Commissioner (ICT)
Address: Canadian Embassy, 19 Dongzhimenwai Dajie, Chao Yang District, Beijing 100600 PRC
Email: Heidi.Wang@international.gc.ca
Telephone: 86-10-5139-4120
Fax: 86-10-5139-4450
Website: www.tradecommissioner.gc.ca
www.beijing.gc.ca

The Consulate of Canada in Chongqing
Contact: Peter Liao
Title: Trade Commissioner
Address: Canadian Consulate – Chongqing, Suite 1705, Metropolitan Tower,Wu Yi Lu, Yu Zhong
District, Chongqing, 400010, People's Republic of China
Email: Peter.Liao@international.gc.ca
Telephone: 86-23-6373-8007 Ext.3351
Fax: 86-23-6373-8026
Website: www.china.gc.ca
www.infoexport.gc.ca

The Consulate General of Canada in Guangzhou
Contact: David Bostwick
Title: Consul & Senior Trade Commissioner
Address: The Consulate General of Canada, Suite 801, China Hotel Office Tower, Liu Hua Lu,
Guangzhou 510015, People's Republic of China
Email: david.Bostwick@international.gc.ca
Telephone: 86-20-8666-0569
Fax: 86-20-8668-6093-6196
Website: www.canadainternational.gc.ca
www.guangzhou.gc.ca

The Consulate General of Canada in Shanghai
Contact: Sandra Jiang
Title: Trade Commissioner (ICT)
Address: Consulate General of Canada in Shanghai, 604, West Tower, 1376 Nanjing Road, (West),
Shanghai, 200040, China
E-mail: sandra.jiang@international.gc.ca
Telephone: 86-21-3279-2829
Fax: 86-21-3279-2856
Website: www.shanghai.gc.ca
www.infoexport.gc.ca




Application and Use of Emergency Response Technologies in China                          39
The Consulate General of Canada in Hong Kong
Contact: Eunice Wong
Title: Trade Commissioner
Address: 14F, Tower 1, Exchange Square, 8 Connaught Place, Central, Hong Kong
E-mail: eunice.wong@international.gc.ca
Telephone: 852- 2847-7454
Fax: 852-2847-7441
Website: www.hongkong.gc.ca




Provincial Offices

British Columbia Trade and Investment Representative Office – South China
Contact: Cathy Yao
Title: Managing director
Address: Suite 1031, Level 10, Skyfame Tower, 8 Linhe Zhong Road, Tianhe District, E-mail:
cyao@bcinternational.caGuangzhou 510610, China
Telephone: 86-20-2831-7411
Fax: 86-20-2831-7502
Website: www.investbc.ca



Government of Alberta Hong Kong Office
Contact: Christopher Liu
Address: Room 1004, Tower Two, Admiralty Centre, 18 Harcourt Road, Hong Kong
E-mail: chris.liu@alberta.org.hk
Telephone: 852-2528-4729
Fax: 852-2529-8115
Website: www.alberta.org.hk


Ministry of Economic Development and Trade, Ontario (MEDT)
Contact: Wenbo Pan
Title: Area Director - China
Address: 6th Floor, Hearst Block, 900 Bay Street, Toronto ON M7A 2E1
E-mail: wenbo.Pan@ontario.ca
Telephone: 416-326-1346
Fax: 416-325-2766
Website: www.ontarioexports.com


Government of Quebec China Office
Contact: Thomas Chen
Address: Suit 604, Shanghai Centre 1376 Nanjing Xi Lu, Shanghai, 200040, China
E-mail: Thomas.Chen@international.gc.ca
Telephone: 86-21-327902877
Fax: 86-21-32792801
Website: www.quebec.org.cn
Application and Use of Emergency Response Technologies in China                        40
Associations – China Based


Canadian Advanced Technology Alliance China Office
Contact: Qu Sun
Title: Chief Bureau Officer
E-mail: qusun@cata-china.org
Address: Rm1904, Chinese Overseas Scholars Venture Building, South High-tech Park, Nanshan
District, Shenzhen, China 518057
Telephone: 86-755-86329776
Fax: 86-755-86329787
Website: www.cata.ca


The Canadian Chamber of Commerce in South China (Guangzhou)
Contact: Cecilia Yang
Address: Suite 608, 6/F Bank of America Plaza, #555 Ren Men Road Central, Guangzhou
Email: canadmin@cancham.org.cn
Telephone: 86-20- 20-3194-3114
Fax: 86-20-8136-9964
Website: www.cancham.org.cn/


China Security & Protection Industry Association
Contact: Tony Lee
Title: Director Deputy
Address: Room A203, Hong Yang Building, 25, Nanbinhe Road, Guangwai Street, Xuanwu District,
E-mail: bizcspia@yahoo.com.cn
Beijing, China
Telephone: 86-10-51920615
Fax: 86-10-63260765
Website: www.bizcspia.com , www.21csp.com.cn


Shenzhen Security and Protection Industry Association
Contact: Michael Yang
Title: Marketing Director
Address: 4F, Yinglong Development Centre, 6025 Shennan Road, Futian, Shenzhen, 518040
China
E-mail: michael.pengyang@gmail.com
Telephone: 86-755-88309126
Fax: 86-755-88309111
Website: www.cpssecu.org
www.cps.com.cn




Application and Use of Emergency Response Technologies in China                         41
Associations – Canadian Based

Canadian Advanced Technology Alliance – National Headquarters
Contact: Mr. Kevin Wennekes
Title: Vice President
Address: 207 Bank St. Suite 416, Ottawa, ON. K2P 2N2
E-mail: kwennekes@cata.ca
Telephone: (613) 236-6550 ext. 3
Cell: (613) 769-8614
Fax: (866) 274-8189
Website: www.cata.ca


China Council for the Promotion of International Trade
Contact: Yun Chang
Title: Chief Representative
Address: 150 York Street, Suite 908, Toronto, ON M5H 3S5
E-mail: changyun@ccpit.org
Telephone: 416 363 0599
Fax: 416 363 0152
Website: www.ccpit.org


The Canada China Business Council
Contact: Mr. Tony Gostling
Title: Manager - Member Services
Address: Suite 1501, 330 Bay Street, Toronto, ON. M5H 2S8
E-Mail: Tony@ccbc.com
Telephone: (416) 954-3800
Fax: (416) 954-3806
Website: http://www.ccbc.com/Default.aspx


Hong Kong - Canada Business Association – Ottawa Chapter
Contact: Mrs. Flavia Leung
Title: President, Ottawa Chapter
Address: Secretariat Office, c/o Virginia Lock, 131 Queen Street, Ottawa, Ontario, K1P 0A1
Email hkcbaottawa@hkcba.com
Telephone: 613 799-8508
Fax: 613 260-7396
Website: http://national.hkcba.com/




Application and Use of Emergency Response Technologies in China                              42
Appendix A--Survey Questions
Private Enterprise Survey

1. In which city is your headquarters located?
  A. Beijing
  B. Shanghai
  C. Shenzhen
  D. Other


2. What is annual revenue of your enterprise?
   A. Less than RMB1million
   B. RMB 1-10million
   C. RMB 10-50million
   D. More than RMB 50 million


3. How many staffs does your company have?
   A. Less than 100
   B. 100-500
   C. 500-1000
   D. More than1000


4. The major business type of your company is:
   A. Sales
   B. Integration
   C. R&D
   D. Production & Manufacture


5. Please indicate the nature of your company:
   A. Domestic-Funded Enterprises (Skip to Q7)
   B. Foreign-Funded Enterprises
   C. Joint Venture Companies
   D. Others


6. Please indicate the region of your overseas partners:
   A. U.S
   B. Japan
   C. Canada
   D. E.U.
   E. Others, please specify




Application and Use of Emergency Response Technologies in China   43
7. Major Products/Technologies of your company is/are:
                                                                  Please sign”∨”
    Software applications
    GIS System
    GPS System
    Communications – mobile
    Audio Video
    System Integration
    Other Hardware(Includes PC, Vehicle, and emergency
    power supply, etc)


8. Which department best describes the field your organization serves?
   A. Police
  B. Fire
   C. Paramedics and emergency medical services
   D. Others, please specify


9. How would you rate the quality of Canadian technologies for First Responders?
                                     Very High   High        Normal       Do not know
    Software applications
    Hardware
    Communications               –
    basestation
    Communications – mobile
    Protective equipment
    Tactical equipment
    Vehicles


10. Please indicate the most precedent part or parts of Canada in your opinion in the following field:
                                        Please sign“∨”
    Software applications
    Hardware
    Communications – basestation
    Communications – mobile
    Protective equipment
    Tactical equipment
    Vehicles


11. What are the major factors to consider when you choose your partners?
   A. Government Relations
   B. Lead-edge technologies
   C. Cost-benefit
   D. Enterprise Culture
Application and Use of Emergency Response Technologies in China                                   44
12. If conditions permitted, then your company will be interested in co-operation with the Canadian
   related businesses:
   A. Yes
   B. No
   C. Have no idea



First Responder Survey

Note – these questions have been literally translated from their original Mandarin.


13. Which First Responder organization do you represent?
  A. Police
  B. Fire
  C. Paramedics and emergency medical services
  D. Others (Please specify) ,


14. In which city is your headquarters located?
  A. Beijing
  B. Shanghai
  C. Shenzhen
  D. Others


15. Which region best describes the area your organization serves?
  A. Nation
  B. Province
  C. City
  D.District
  E.Street


16. The main suppliers of the equipments are from which country or region?


                             China       U.S      Japan      Canada     E.U.      Others


   Software applications
   Hardware
   Communications        –
   basestation
   Communications        –
   mobile
   Protective equipment
   Tactical equipment
   Vehicles


17. Please indicate the most precedent region in the following technologies/services you think:

Application and Use of Emergency Response Technologies in China                                   45
                              China           U.S    Japan     Canada     E.U.      Others


   Software applications
   Hardware
   Communications         –
   basestation
   Communications         –
   mobile
   Protective equipment
   Tactical equipment
   Vehicles


18. Please indicate the level of fund spending in the last fiscal year:
                                   Less than RMB                                    More     than
                                                     1-10 million   10-100million
                                   1million                                         100 million
  Software applications
  Hardware
  Communications               –
  basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles


19. Please indicate whether the anticipated level of cost planned for the following technologies over
   the budget of the next fiscal year will:
                                                                                      Do      not
                                                    Decrease   Remain the Same        know
                                    Increase
                                                                                      N/A
   Software applications
   Hardware
   Communications             –
   basestation
   Communications – mobile
   Protective equipment
   Tactical equipment
   Vehicles




Application and Use of Emergency Response Technologies in China                                     46
20. Please indicate the level of your satisfaction with the following technologies/services:
                                                     Neither
                              Very                   Satisfied                   Very
                                          Satisfie                                             N/
                              Satisfied              nor           Unsatisfied   Unsatisfied
                                          d                                                    A
                                                     Unsatisfied
   Software applications
   Hardware
   Communications         –
   basestation
   Communications         –
   mobile
   Protective equipment
   Tactical equipment
   Vehicles


21. The major reasons for you to be on the case:
  A. Accident and casualty
  B. Natural calamities
  C. Public Health
  D. Social Security


22. Please indicate the current aspect which you are eager to improve:
                                                               Please sign”∨”
  Software applications
  Hardware
  Communications – basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles


21. Do you think in the next financial year, is expected to increase investment in most aspects of
    which will be:
                                                               Pls sign”∨”
  Software applications
  Hardware
  Communications – basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles




Application and Use of Emergency Response Technologies in China                                     47
23. At present, equipment in the following aspects, from the largest foreign procurement efforts
   which aspects:
                                                           Pls sign“∨”
  Software applications
  Hardware
  Communications – basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles


23. In the following devices, the current foreign technology has never been used or have been
    purchasing from abroad is:
                                                           Pls sign“∨”
  Software applications
  Hardware
  Communications – basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles


24.The main reason why not consider purchasing from abroad or due to the introduction of
   technology are:
  A. Expensive
  B. The convenience for care and maintenance
  C. Trade barrier
  D. Others


25. Please indicate the main channels to purchase equipment from the suppliers:
  A. Issued a unified procurement information on Government Procurement Web
  B. Government enterprise to a single tender procurement
  C. Installed by the superior department wildcard
  D. Don’t know


26. How do you think about Canadian technologies level in First Responder:
                                  Very High   High        Normal         Do not know
  Software applications
  Hardware
  Communications              –
  basestation
  Communications – mobile
  Protective equipment
  Tactical equipment

Application and Use of Emergency Response Technologies in China                             48
  Vehicles


27. Did your department or related departments have used technologies from Canadian?
   A Yes (Pls fill Q23)
   B. No
   C. Do not know


28. Please indicate the type of technologies which your department has used from Canada:
                                                           Pls sign”∨”
  Software applications
  Hardware
  Communications – basestation
  Communications – mobile
  Protective equipment
  Tactical equipment
  Vehicles
  Not at all




Application and Use of Emergency Response Technologies in China                            49

								
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