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US SPR April 2010

VIEWS: 293 PAGES: 3377

									Date Created: 05/02/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                               Survey Respondents: 2960


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 05/02/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                      April 01, 2010 - April 30, 2010
                                                                              (FSR) Site=US
                                                                                                       Impact on
                                                        Impact on               Customer                 Future
          Elements                          Score1        Sat2                 Satisfaction            Behavior3   Future Behaviors                  Score
          Look and Feel                       75           0.3                                            4.2      Likelihood to Return               78
                                                                                   70
          Navigation                          69           3.0                                            4.3      Purchase Online                    76
          Search                              73           1.6                  Number of                 5.0      Recommend                          73
          Site Performance                    77           0.6                 respondents:
                                                                                   2960




          1                                                                                        3
           The Score is a weighted average of responses to 2-4                                      The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                                  Future Behavior we would expect based on improving overall
          Score for an Element.                                                                    Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                   2                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Ticketmaster Enterprise Browse
                                                                            Priority Map
                                                                   April 01, 2010 - April 30, 2010
                                                                           (FSR) Site=US
                              STATUS QUO REQUIRED                                                 MAINTAIN OR IMPROVE


     High



                                                Site Performance
                                                      77, 0.6
                                Look and Feel
                                   75, 0.3
           74
   SCORE




                                                                                        Search
                                                                                        73, 1.6



                                                                                                                                    Navigation
                                                                                                                                      69, 3



    Low

           64
                0.0   Low                   MONITOR1.0                                            2.0   TOP PRIORITY         High
                                                                                                                                3.0
Key:
Position of each bubble indicates its score and impact                        IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                              3                                  Satisfaction Performance Report
Date Created: 05/02/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                       April 01, 2010 - April 30, 2010
                                                                               (FSR) Site=US

                                                                                                               Average
    Measured Questions                                                                                          Score      Impact
    Look and Feel                                                                                                75          0.3
    Please rate the visual appeal of this site.                                                                  7.7
    Please rate the balance of graphics and text on this site.                                                   7.7
    Please rate the readability of the pages on this site.                                                       7.9
    Navigation                                                                                                   69          3.0
    Please rate how well the site is organized.                                                                  7.5
    Please rate the options available for navigating this site.                                                  7.2
    Please rate how well the site layout helps you find what you are looking for.                                7.3
    Please rate the number of clicks to get where you want on this site.                                         7.0
    Search                                                                                                       73          1.6
    Please rate the relevance of search results on this site.                                                    7.7
    Please rate the organization of search results on this site.                                                 7.7
    Please rate how well the search results help you decide what to select.                                      7.5
    Please rate how well the search feature helps you to narrow the results to find what you want.               7.4
    Site Performance                                                                                             77          0.6
    Please rate how quickly pages load on this site.                                                             7.8
    Please rate the consistency of speed from page to page on this site.                                         7.9
    Please rate the ability to load pages without getting error messages on this site.                           8.0
    Satisfaction                                                                                                 70
    What is your overall satisfaction with this site?                                                            7.4
    How well does this site meet your expectations?                                                              7.3
    How does this site compare to your idea of an ideal website?                                                 7.1
    Likelihood to Return                                                                                         78          4.2
    How likely are you to return to this site to look for tickets?                                               8.0
    Purchase Online                                                                                              76          4.3
    How likely are you to make an online purchase from this site in the future?                                  7.8
    Recommend                                                                                                    73          5.0
    How likely are you to recommend this site to someone else?                                                   7.6




ForeSee Results, Inc. Confidential                                                  4                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                        Number of Survey Respondents
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=US
                          4,000


                          3,500


                          3,000
  Number of Respondents




                          2,500


                          2,000


                          1,500


                          1,000


                           500


                             0
                                      Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                                  N    174      537             3,228         3,016         3,219    3,500                 2,960


                                                                        Time Periods




ForeSee Results, Inc. Confidential                                      5                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                            Satisfaction Trendlines
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=US
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                       Satisfaction    64       67               65            68            69       68                    70


                                                                        Time Periods




ForeSee Results, Inc. Confidential                                      6                                     Satisfaction Performance Report
                          Ticketmaster Enterprise Browse
                                Overall Satisfaction
                                Monthly Trend 2010
        80



        75



        70
Score




        65



        60



        55



        50
             Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
TM.com       68    69    68    70
TM.UK        64    66    66    67
TM.Aus       61    62    58    62
TM.CA        68    70    68    70
TNow         72    74    72    77
GMI          67    72    68    68
Date Created: 05/02/2010




                                                      Ticketmaster Enterprise Browse
                                                   Elements with Satisfaction Trendlines
                                                        April 01, 2010 - April 30, 2010
                                                                (FSR) Site=US
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                 Oct-09   Nov-09          Dec-09         Jan-10      Feb-10   Mar-10             Apr-10
          Look and Feel              69    71               72             73          74      74                  75
          Navigation                 65    66               66             68          69      68                  69
          Search                     67    70               70             71          72      71                  73
          Site Performance           72    74               74             76          76      76                  77
          Satisfaction               64    67               65             68          69      68                  70




                                                                   Time Periods




ForeSee Results, Inc. Confidential                                 8                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                    Future Behaviors with Satisfaction Trendlines
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09         Dec-09           Jan-10    Feb-10      Mar-10            Apr-10
          Likelihood to Return        74       76             75               76         77         77                 78
          Purchase Online             71       74             72               74         75         75                 76
          Recommend                   68       71             69               71         73         72                 73
          Satisfaction                64       67             65               68         69         68                 70




                                                                      Time Periods




ForeSee Results, Inc. Confidential                                    9                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                                 Look and Feel - Scores and Distributions
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                             (Avg. Score: 75)



      Please rate the
  readability of the pages
        on this site.        1% 2% 7%
                           3% 2%          6%       12%                 20%                 19%                            29%
      Avg Score: 7.9
         N*: 2960




 Please rate the balance
 of graphics and text on
        this site.        1% 3%
                         2% 1%       8%    8%         14%                       22%                  17%                    24%
     Avg Score: 7.7
        N*: 2960




    Please rate the visual
     appeal of this site.
                             1% 3%
                           3% 2%     9%    7%            14%                    22%                  16%                   25%
       Avg Score: 7.7
          N*: 2960



                            0%             20%                     40%                    60%                       80%                   100%
  * N values exclude
   "Don't Know"                                          1     2   3        4     5   6   7      8         9   10



ForeSee Results, Inc. Confidential                                     10                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                             Ticketmaster Enterprise Browse
                                                           Navigation - Scores and Distributions
                                                               April 01, 2010 - April 30, 2010
                                                                       (FSR) Site=US
                                                                      (Avg. Score: 69)


  Please rate the number
   of clicks to get where
   you want on this site.          6%   3% 4%   6%         7%            8%             12%                  17%               15%                 21%
        Avg Score: 7
          N*: 2960

    Please rate how well
     the site layout helps
    you find what you are
                                   6% 3% 4% 4%       6%        7%             12%                     18%                    17%                  24%
          looking for.
        Avg Score: 7.3
            N*: 2960

  Please rate the options
  available for navigating
          this site.               6% 2%3% 5%        7%         8%                12%                      19%                16%                  22%
      Avg Score: 7.2
         N*: 2960


     Please rate how well
     the site is organized.
                               4% 2%3% 4%       7%        7%             13%                         19%                 18%                     25%
        Avg Score: 7.5
            N*: 2960


                              0%                     20%                            40%                            60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                      1        2         3        4    5      6     7     8     9     10



ForeSee Results, Inc. Confidential                                                          11                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                                        Search - Scores and Distributions
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 73)

   Please rate how well
    the search feature
  helps you to narrow the
                                    7% 2%3% 4%   6%     7%         12%                   18%              17%                   25%
  results to find what you
            want.
     Avg Score: 7.4…

   Please rate how well
  the search results help
    you decide what to
                                         3%
                                    6% 2% 3% 6%        6%         11%                19%                 18%                   26%
          select.
      Avg Score: 7.5
         N*: 2960

       Please rate the
   organization of search
     results on this site.           2%
                                5% 2% 3% 6%       6%         11%                  20%                  19%                     27%
       Avg Score: 7.7
          N*: 2960


         Please rate the
      relevance of search
       results on this site.        2%
                                5% 2% 3% 6%       6%         11%                  19%                  20%                     27%
         Avg Score: 7.7
            N*: 2960


                               0%                 20%                       40%                    60%                   80%                   100%
  * N values exclude
   "Don't Know"                                               1         2   3        4     5   6   7     8      9   10



ForeSee Results, Inc. Confidential                                              12                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Ticketmaster Enterprise Browse
                                                        Site Performance - Scores and Distributions
                                                                April 01, 2010 - April 30, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 77)


 Please rate the ability to
    load pages without
 getting error messages
                                   2%
                               4% 2% 2% 5%   5%         9%         16%                     20%                           37%
        on this site.
       Avg Score: 8
         N*: 2960



       Please rate the
    consistency of speed
    from page to page on
                                 1% 3% 5%
                               3% 2%         7%          11%                 20%                     22%                       27%
          this site.
       Avg Score: 7.9
          N*: 2960




 Please rate how quickly
 pages load on this site.
                                 1% 3% 6%
                               3% 2%          7%             11%             20%                     21%                       27%
     Avg Score: 7.8
        N*: 2960



                              0%                  20%                    40%                     60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                1   2     3         4   5    6    7         8   9   10



ForeSee Results, Inc. Confidential                                           13                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                            Ticketmaster Enterprise Browse
                                                         Satisfaction - Scores and Distributions
                                                              April 01, 2010 - April 30, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 70)



   How does this site
 compare to your idea of
   an ideal website?               7%   3% 4% 3%    7%        7%         11%                  18%                   18%                 21%
    Avg Score: 7.1
        N*: 2960




  How well does this site
       meet your
     expectations?                 8%   3% 3% 3% 6%       6%       10%                  18%                    20%                    24%
     Avg Score: 7.3
       N*: 2960




     What is your overall
     satisfaction with this
             site?                 7%   3%3% 3% 6%       6%        11%              16%                       20%                    26%
       Avg Score: 7.4
           N*: 2960



                              0%                   20%                     40%                          60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                1     2     3        4     5         6   7      8     9    10



ForeSee Results, Inc. Confidential                                             14                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Ticketmaster Enterprise Browse
                                                      Likelihood to Return - Scores and Distributions
                                                                April 01, 2010 - April 30, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 78)




   How likely are you to
 return to this site to look
        for tickets?                     2%
                                    6% 2% 2% 5% 4%    7%       13%                17%                      44%
       Avg Score: 8
         N*: 2960




                               0%               20%                  40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                            1    2    3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                       15                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                            Ticketmaster Enterprise Browse
                                                       Purchase Online - Scores and Distributions
                                                              April 01, 2010 - April 30, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 76)




   How likely are you to
     make an online
  purchase from this site
                                 7%     2%
                                      3% 2% 5%    4%     8%           13%            16%                          41%
       in the future?
      Avg Score: 7.8
          N*: 2960




                            0%                   20%                    40%                    60%                80%                       100%
  * N values exclude
   "Don't Know"                                               1   2     3        4   5     6   7     8   9   10



ForeSee Results, Inc. Confidential                                          16                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                       Recommend - Scores and Distributions
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                                                                   (Avg. Score: 73)




   How likely are you to
  recommend this site to
     someone else?                   9%   3%2%2% 6%    5%   7%       12%              16%                       37%
      Avg Score: 7.6
         N*: 2960




                            0%                   20%                 40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                             1    2   3        4   5    6    7     8   9   10



ForeSee Results, Inc. Confidential                                       17                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                         Ticketmaster Enterprise Browse
                                       How frequently do you visit this site?
                                           April 01, 2010 - April 30, 2010
                                                   (FSR) Site=US
                                                      (N: 2960)




                                                            Daily
                                                             2%


                                               Weekly
                                                13%


                                                                    Three or four times per
                                                                             year
                                     One or two times per                    26%
                                             year
                                             18%


                                                                               Monthly
                                          This is my first visit                21%
                                                  20%




ForeSee Results, Inc. Confidential                                 18                         Satisfaction Performance Report
Date Created: 05/02/2010




                                        Ticketmaster Enterprise Browse
                                      How did you arrive at this site today?
                                          April 01, 2010 - April 30, 2010
                                                  (FSR) Site=US
                                                     (N: 2960)



                                                 Clicked on an
                                                online/banner ad
                                                       4%



                                             Link from
                                              another
                                              website
                                                14%


                                                                 Typed the URL into my
                                                                        browser
                                                                          36%
                                     Other
                                     22%


                                                   Found using a search engine
                                                     (e.g. Google or Yahoo!)
                                                              24%




ForeSee Results, Inc. Confidential                          19                           Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=US
                                                        (N: 2960)




                                                  Don't know
                                                     9%



                                         No
                                        22%




                                                                       Yes
                                                                       69%




ForeSee Results, Inc. Confidential                             20                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                               apply.
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)

          My Ticketmaster                                                                                  67%


 Weekly TicketAlert Email                                                34%


    Recommended Events                                             29%


      Interactive Seat Map                                        28%


  Performer On Sale Alert                                   21%


              Fan Reviews                               20%

         American Express
                                                14%
            PreSale…

      Ability to use AMEX
                                          8%
     Membership rewards…

  Ticketmaster Blackberry
                                     4%
        Application

        None of the above                                   21%


                             0%           10%         20%         30%          40%   50%       60%          70%             80%




ForeSee Results, Inc. Confidential                                  21                               Satisfaction Performance Report
Date Created: 05/02/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                          all that apply.
                                                 April 01, 2010 - April 30, 2010
                                                         (FSR) Site=US
                                                             (N: 2960)

          My Ticketmaster                                                                                          64%


      Interactive Seat Map                                      27%

       Weekly Ticket Alert
                                                               26%
            Email

    Recommended Events                                   22%


  Performer On Sale Alert                         17%


              Fan Reviews                        16%

         American Express
                                           7%
            PreSale…

      Ability to use AMEX
                                      3%
     Membership rewards…

  Ticketmaster Blackberry
                                     2%
        Application

        None of the above                                22%


                             0%            10%     20%          30%         40%          50%           60%               70%




ForeSee Results, Inc. Confidential                             22                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                                     Please rate your impression of the Ticketmaster brand.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                              (N: 2960)
                                                              Mean: 7.2

  1 = Not At All Favorable                               7%


                           2         3%


                           3           3%


                           4            3%


                           5                       6%


                           6                            7%


                           7                                            12%


                           8                                                                  18%


                           9                                                           16%


      Very Favorable = 10                                                                                             23%


                Don't know             3%


                               0%            5%               10%                15%                20%                     25%




ForeSee Results, Inc. Confidential                             23                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the reliability of the Ticketmaster brand.
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)
                                                                 Mean: 7.7

     1 = Not At All Reliable                   5%


                           2         2%


                           3         2%


                           4         2%


                           5                       6%


                           6                  5%


                           7                                  9%


                           8                                                           17%


                           9                                                                 19%


        Very Reliable = 10                                                                                          28%


                Don't know                         6%


                               0%            5%              10%             15%             20%     25%                  30%




ForeSee Results, Inc. Confidential                                  24                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                        preferences etc)?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)
                                                             Mean: 7.7
        1 = Not At All Easy                    4%


                           2         1%


                           3          2%


                           4              2%


                           5                         6%


                           6                        5%


                           7                              8%


                           8                                                    16%


                           9                                                    16%


            Very Easy = 10                                                                                 24%


                Don't know                                                        16%


                               0%              5%              10%        15%             20%             25%                  30%




ForeSee Results, Inc. Confidential                                   25                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                              apply.
                                                 April 01, 2010 - April 30, 2010
                                                         (FSR) Site=US
                                                            (N: 2960)

               This website                                                                                            46%


                      Radio                                                                            40%


              From a friend                                                             31%


           Marketing email                                           21%


           Print advertising                                     20%


               Fan website                                       19%


                Print article                         14%


   Other websites, please
                                               9%
          specify


     Other, please specify                5%


                                0%   5%        10%   15%       20%         25%    30%         35%    40%        45%          50%




ForeSee Results, Inc. Confidential                              26                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                                        What is your primary reason for visiting this site today?
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                (N: 2960)


                                     Other, please specify
                                              7%              Find general information
                                                                   about this site
                                                                        1%




                                                   Browse for event
                                                        ideas
                                                         16%


                                                  Research a specific               Purchase tickets
                                                        event                            58%
                                                        18%




ForeSee Results, Inc. Confidential                                        27                           Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=US
                                                          (N: 1705)




                                                      Other, please specify
                                            Family             3%
                                             5%




                                             Sports
                                              15%




                                          Arts & Theatre
                                                                              Music
                                               18%
                                                                              59%




ForeSee Results, Inc. Confidential                                 28                     Satisfaction Performance Report
Date Created: 05/02/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=US
                                                            (N: 522)



                                                              Other, please
                                                                  specify
                                                           Family
                                                                    1%
                                                            4%


                                                  Sports
                                                   10%




                                          Arts & Theatre
                                               13%




                                                                              Music
                                                                              72%




ForeSee Results, Inc. Confidential                                   29                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)




                                                          Don't know
                                                             6%




                                                 No
                                                29%




                                                                                Yes
                                                                                65%




ForeSee Results, Inc. Confidential                                 30                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                (N: 2960)
                                                                Mean: 7.5

                   1 = Poor                         5%


                           2         2%


                           3         2%


                           4              3%


                           5                             6%


                           6                             6%


                           7                                         10%


                           8                                                                18%


                           9                                                          16%


             Excellent = 10                                                                                      25%


                Don't know                                7%


                               0%              5%              10%              15%           20%            25%                  30%




ForeSee Results, Inc. Confidential                                         31                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)
                                                                 Mean: 7.5

                   1 = Poor                      4%


                           2          2%


                           3           2%


                           4                3%


                           5                           6%


                           6                                7%


                           7                                             10%


                           8                                                                  16%


                           9                                                            14%


             Excellent = 10                                                                                          22%


                Don't know                                                        13%


                               0%                5%                10%                  15%             20%                     25%




ForeSee Results, Inc. Confidential                                  32                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                                                 The seating maps
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=US
                                                                      (N: 2960)
                                                                      Mean: 7.3

                   1 = Poor                         5%


                           2         2%


                           3              3%


                           4              3%


                           5                             6%


                           6                                  8%


                           7                                             10%


                           8                                                             16%


                           9                                                       15%


             Excellent = 10                                                                             24%


                Don't know                                7%


                               0%              5%                  10%           15%           20%     25%                  30%




ForeSee Results, Inc. Confidential                                         33                        Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=US
                                                          (N: 2960)




                                             Yes
                                             31%




                                                                         No
                                                                        69%




ForeSee Results, Inc. Confidential                          34                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      While purchasing your tickets, did you use an interactive seat map that allowed you to
                                                   choose your actual seats?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                              (N: 921)




                                               Yes
                                               35%




                                                                               No
                                                                              65%




ForeSee Results, Inc. Confidential                              35                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                       Ticketmaster Enterprise Browse
                                            Please rate the ease of using the interactive seat map.
                                                         April 01, 2010 - April 30, 2010
                                                                 (FSR) Site=US
                                                                     (N: 324)
                                                                    Mean: 8.1

                   1 = Poor                3%


                           2         1%


                           3          2%


                           4              3%


                           5                   4%


                           6                    5%


                           7                              10%


                           8                                                      19%


                           9                                                16%


             Excellent = 10                                                                                                 37%


                Don't know           1%


                               0%              5%      10%         15%            20%      25%        30%          35%             40%




ForeSee Results, Inc. Confidential                                     36                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                               (N: 324)


                                                      Both - I purchased more
                                                    tickets and more expensive
                                                                tickets
                                                                  5%



                                                    I purchased
                                                    more tickets
                                                        10%



                                            I purchased more
                                            expensive tickets
                                                   21%
                                                                                 No difference
                                                                                     64%




ForeSee Results, Inc. Confidential                                  37                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 921)


               This website                                                                                            18%


              From a friend                                                                                     17%


                      Radio                                                                               16%


           Marketing email                                                                 12%


                      Other                                                        11%


               Fan website                                              8%


     Other website, please
                                                                   7%
            specify


                Print article                                 6%


           Print advertising                             5%


                                0%       2%       4%       6%       8%       10%     12%         14%    16%        18%          20%




ForeSee Results, Inc. Confidential                                  38                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                               Please rate the overall purchase process on this site.
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                                                                        (N: 921)
                                                                       Mean: 7.8

                   1 = Poor                     4%


                           2              2%


                           3                   3%


                           4              2%


                           5                         5%


                           6                             5%


                           7                                        11%


                           8                                                        17%


                           9                                                                    21%


             Excellent = 10                                                                                        29%


                Don't know           1%


                               0%                   5%        10%          15%            20%           25%        30%               35%




ForeSee Results, Inc. Confidential                                        39                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                               (N: 921)
                                                              Mean: 7.6
                   1 = Poor                     5%


                           2         2%


                           3          3%


                           4         3%


                           5                         6%


                           6                          7%


                           7                               9%


                           8                                             16%


                           9                                           15%


             Excellent = 10                                                                                         31%


                Don't know           2%


                               0%          5%              10%     15%           20%           25%           30%               35%




ForeSee Results, Inc. Confidential                                40                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                                (N: 921)




                                                    I am not a registered
                                                          member
                                                             9%




                                               No
                                              36%                                Yes
                                                                                 55%




ForeSee Results, Inc. Confidential                                     41                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                      Please rate the ease of logging in to complete your purchase.
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 836)
                                                                  Mean: 8

                   1 = Poor               3%


                           2         2%


                           3         1%


                           4         1%


                           5                        5%


                           6                         6%


                           7                                10%


                           8                                                     18%


                           9                                                    18%


             Excellent = 10                                                                                        31%


                Don't know                     4%


                               0%              5%         10%        15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                  42                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                                purchase.
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                 (N: 921)
                                                                Mean: 7.4
                   1 = Poor                   5%


                           2         2%


                           3          2%


                           4         2%


                           5                      5%


                           6                           6%


                           7                                          11%


                           8                                                   13%


                           9                                                12%


             Excellent = 10                                                                                                 23%


                Don't know                                                                        18%


                               0%            5%                 10%                  15%                20%                     25%




ForeSee Results, Inc. Confidential                               43                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                       Ticketmaster Enterprise Browse
                                                     Which delivery option did you choose?
                                                         April 01, 2010 - April 30, 2010
                                                                 (FSR) Site=US
                                                                     (N: 921)


                 Ticket Fast                                                                            50%


               Regular mail                                                          31%


    Venue pick up/will call                    8%


                      Other               3%


       Paperless Ticketing                2%


     Retail location pick up          2%


                        UPS          2%


                     Fed Ex          1%


           Special Delivery          1%


                               0%              10%              20%            30%           40%     50%                  60%




ForeSee Results, Inc. Confidential                                     44                          Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=US
                                                        (N: 2960)




                                                      Don't know
                                                         3%




                                             No
                                            24%




                                                                      Yes
                                                                      73%




ForeSee Results, Inc. Confidential                          45                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                               (N: 2960)
                                                                   Don't know
                                                                      1%
                                                                               Yes, by phone and email
                                                          Yes, by email                  1%
                                                               3%
                                          Yes, by phone
                                               8%




                                                                                   No
                                                                                  87%




ForeSee Results, Inc. Confidential                                        46                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                            that apply)
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                              (N: 365)


      To make a purchase                                                                                           35%




     To resolve a problem
     with a recently placed                                                               27%
              order



       To request more
                                                                                        25%
  information about events



       To report difficulties
        encountered while                                                   21%
        purchasing online




                      Other                             13%



                                0%   5%        10%         15%        20%         25%           30%          35%             40%




ForeSee Results, Inc. Confidential                            47                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                                (N: 97)




                                                       Don't know
                                                         14%




                                                                                  Yes
                                                                                  51%

                                                  No
                                                 35%




ForeSee Results, Inc. Confidential                                  48                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 365)
                                                                  Mean: 6.6

        1=Very dissatisfied                                                        19%


                           2           2%


                           3                4%


                           4                4%


                           5                      5%


                           6                       6%


                           7                      5%


                           8                              10%


                           9                                  11%


          Very satisfied=10                                                                                               32%


                Don't know             2%


                               0%            5%         10%          15%          20%          25%              30%               35%




ForeSee Results, Inc. Confidential                                  49                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                            decisions?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)

               Ticket prices                                                                                     31%

       Schedule dates and
                                                                              17%
             times

    Quality of seat location                                     11%

            General Ticket
                                                           9%
             availability
  Location of the venue in
                                                      7%
   relation to your home
       Ability to select your
                                                      7%
                seats

         Event information                           7%


     Other, please specify                      5%


              Fan Reviews             2%

            Availability of
                                     2%
         premium/platinum…
        Venue information
                                     1%
       (directions, parking)

                                0%         5%              10%          15%         20%     25%           30%               35%




ForeSee Results, Inc. Confidential                                     50                            Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)




                                                   More than 20
                                                       5%
                                                                  None
                                                                   4%

                                                   11 to 20
                                                     6%
                                                                            3 to 5
                                                                            39%

                                         6 to 10
                                          20%




                                                                  1 to 2
                                                                  26%




ForeSee Results, Inc. Confidential                                     51                 Satisfaction Performance Report
Date Created: 05/02/2010




                                          Ticketmaster Enterprise Browse
                                              Please select your age.
                                            April 01, 2010 - April 30, 2010
                                                    (FSR) Site=US
                                                       (N: 2960)


                                                      Prefer not to respond
                                                               2%
                                                   Under 18
                                     65 and over     3%
                                         4%


                                                                          45 - 54
                                         18 - 24
                                                                           27%
                                          11%




                                     55 - 64
                                      17%


                                                                              35 - 44
                                                                               19%
                                                   25 - 34
                                                    17%




ForeSee Results, Inc. Confidential                           52                         Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                                               Please select your gender.
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)




                                                 Prefer not to respond
                                                          3%




                                     Male
                                     40%

                                                                           Female
                                                                            57%




ForeSee Results, Inc. Confidential                           53                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                  (N: 2960)



                                                        Prefer not to respond
                                                                 5% 8 or more
                                                                          1%



                                                           1
                                                          12%




                                               5 to 7
                                               13%



                                                                                2 to 4
                                                                                69%




ForeSee Results, Inc. Confidential                                       54                              Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)



        None of the above                                                                                          55%




                    12 to 17                                    22%




                     6 to 11                        14%




                    Under 6                   12%




     Prefer not to respond                 10%



                               0%       10%               20%          30%            40%             50%                  60%




ForeSee Results, Inc. Confidential                               55                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                              Which category reflects your household income?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                  (N: 2960)




                                                             $125,000 - $149,999
                                                                     5%
                                             Under $25,000
                                                  7%

                                     $150,000 or more
                                           8%


                                                                                Prefer not to respond
                                                                                        28%
                                                  $100,000 - $124,999
                                                          9%

                                                    $75,000 - $99,999              $50,000 - $74,999
                                                          13%                            15%



                                                                  $25,000 - $49,999
                                                                        15%




ForeSee Results, Inc. Confidential                                         56                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Other way you learn about
                 Satisfaction
    Date                             Which website?   Other websites     events you would like to   Other primary reason
                    Score
                                                                                 attend:




 04/01/2010            33

 04/01/2010            30                                              football




 04/01/2010            85




 04/01/2010            67


ForeSee Results, Inc. Confidential                               57                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            22



 04/01/2010            89
 04/01/2010           100


 04/01/2010            67




 04/01/2010            74
 04/01/2010           100

 04/01/2010            96                                      myspace


 04/01/2010            93

 04/01/2010            96




 04/01/2010             0
 04/01/2010            96
 04/01/2010            33

 04/01/2010           100
 04/01/2010            89



 04/01/2010            33            www.courier-journal.com
 04/01/2010            48
 04/01/2010            89


ForeSee Results, Inc. Confidential                                       58   Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            89

 04/01/2010            78



 04/01/2010           100

 04/01/2010            67
 04/01/2010            78            Live Nation
 04/01/2010            67



 04/01/2010            93


 04/01/2010            78


 04/01/2010            89            www.lucascountyarena.com
 04/01/2010            78
 04/01/2010            89



 04/01/2010            67
 04/01/2010            81

 04/01/2010            37

 04/01/2010            52                                       DFBDNB AND ALSO KDBKAS
 04/01/2010            78


 04/01/2010            85                                       bandsintown.com
 04/01/2010            89

 04/01/2010            52
                                                                american express, citibank
 04/01/2010            78            American Express           visa
 04/01/2010            78




ForeSee Results, Inc. Confidential                                                  59       Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            52
 04/01/2010            63
 04/01/2010           100


 04/01/2010            33                                                             Television program


 04/01/2010            67




 04/01/2010            70                                       radio websites
 04/01/2010            78            barclays


 04/01/2010             0

 04/01/2010            70



 04/01/2010            78

 04/01/2010            48
 04/01/2010            89            comcast.net
 04/01/2010            67
 04/01/2010            85



 04/01/2010            78                                       nascar.com

 04/01/2010            63            www.atlantathrashers.com
                                                                                                           complaint for customer service
                                                                                                           rep and unable to complete
                                                                                                           survey after call due to rep not
                                                                                                           hanging up call and not
                                                                                                           documenting call was made,
                                                                                                           also gave me incorrect
 04/01/2010            44                                                                                  information..


ForeSee Results, Inc. Confidential                                               60                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            82

 04/01/2010            78
 04/01/2010            81
 04/01/2010            81
 04/01/2010            78
 04/01/2010           100

 04/01/2010            78




 04/01/2010            30
 04/01/2010            44
 04/01/2010            67                              print tickets




 04/01/2010             0

 04/01/2010           100
 04/01/2010            89
 04/01/2010           100            pacers.com




ForeSee Results, Inc. Confidential                61                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010           100

 04/01/2010            52
 04/01/2010            85




 04/01/2010            93                                                   tv
 04/01/2010           100
 04/01/2010            89

 04/01/2010           100
 04/01/2010            78            pbr

                                           www.facebook.com, St. Louis
                                           concert schedule websites, fan
 04/01/2010            63                  websites and this website




 04/01/2010            15
 04/01/2010           100
 04/01/2010           100


 04/01/2010            78

 04/01/2010           100




ForeSee Results, Inc. Confidential                             62                Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            70


 04/01/2010            15            FEI World Eques. games
 04/01/2010            56                                     sports web sites
 04/01/2010            63

 04/01/2010            89
 04/01/2010           100
 04/01/2010            81


 04/01/2010            85




                                                              event websites, venue
 04/01/2010             0                                     websites




 04/01/2010            30                                     offbeat
 04/01/2010            96


 04/01/2010            41
 04/01/2010            78


 04/01/2010            81



 04/01/2010           100




ForeSee Results, Inc. Confidential                                               63   Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010             0
 04/02/2010            74
 04/02/2010            89




 04/02/2010            78


 04/02/2010            82
 04/02/2010           100


 04/02/2010           100            ticketmaster

 04/02/2010            78

 04/02/2010            85
 04/02/2010           100




ForeSee Results, Inc. Confidential                  64   Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            41
 04/02/2010            74
 04/02/2010            89

 04/02/2010            85                 pbs station
 04/02/2010            74




ForeSee Results, Inc. Confidential   65                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            15            Jupiters                   ticketek
 04/02/2010            63




 04/02/2010            78
                                                                                     print out previously purchased
 04/02/2010            78                                                       TV   tickets




 04/02/2010            81            Emailed to me from gmail




 04/02/2010            70




 04/02/2010            41




ForeSee Results, Inc. Confidential                                         66                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            22


 04/02/2010            82
 04/02/2010            89
 04/02/2010            89

 04/02/2010            78




 04/02/2010            48            ncaa.com
 04/02/2010            78            apentertainment




 04/02/2010            19            Broadway News




 04/02/2010            56            manchester.com


 04/02/2010            78
                                                             entertainer website;event
                                                             website; local entertainment
 04/02/2010            67            seneca casino niagara   sites


ForeSee Results, Inc. Confidential                                               67         Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            96
 04/02/2010           100




                                                                                        Had to change profile
                                                                                        information and wanted to edit
 04/02/2010            37                                                               preferences




 04/02/2010            63
 04/02/2010            85
 04/02/2010            63
 04/02/2010           100            iamlights.com

 04/02/2010            89
 04/02/2010            78
                                                                brooklyn vegan, Oh My
                                     oh my rockness, Brooklyn   rockness,
 04/02/2010            78            Vegan                      the music slut
 04/02/2010            96
                                                                                        Download tickets previously
 04/02/2010            89                                                               purchased
 04/02/2010            19
 04/02/2010            82
 04/02/2010            89            theatre site
 04/02/2010            52
 04/02/2010            56



 04/02/2010            59

 04/02/2010           100


ForeSee Results, Inc. Confidential                                                68                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            78

 04/02/2010            82
 04/02/2010            89




 04/02/2010            33            Wicked New York


 04/02/2010            85

 04/02/2010            78
                                                            respond to request to rate
 04/02/2010            74                                   event
 04/02/2010           100

 04/02/2010            89
 04/02/2010            89

 04/02/2010            26
 04/02/2010            93
 04/02/2010            93

 04/02/2010            67
                                                            print tickets I had ordered
 04/02/2010            89                                   earlier

 04/02/2010            96
 04/02/2010            63

 04/02/2010             0


ForeSee Results, Inc. Confidential                     69                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            93
 04/02/2010           100            keeneland race track
 04/02/2010            85


 04/02/2010           100

 04/02/2010            89




 04/02/2010            33
                                                                                    to do a review for a sporting
 04/02/2010           100                                                           event I attended

                                                                                    update information on account
                                                                                    to attempt to purchase CWS
 04/02/2010            78                                                           tickets tomorrow
 04/02/2010            96

 04/02/2010            89
 04/02/2010            59
                                                                                    To try and find tickets for a
 04/02/2010            30            www.thenorva.com       www.thenorva.com        sold out show.


 04/02/2010            48
 04/02/2010            67
 04/02/2010            81
 04/02/2010            67
 04/02/2010            89
 04/02/2010            67
 04/02/2010            23




 04/02/2010             7
 04/02/2010            78
 04/02/2010            78


ForeSee Results, Inc. Confidential                                             70                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/02/2010            89
 04/02/2010            82
 04/02/2010           100                                               I get notifications .
 04/02/2010           100
 04/02/2010            89

 04/02/2010            15




 04/02/2010            70



 04/02/2010            85




                                     artists' websites. I look up the
                                     artist I want to see, find their
                                     tour schedule and then search
 04/02/2010            59            for tickets
 04/02/2010            82
 04/02/2010            93
 04/02/2010            59
 04/02/2010            70
 04/02/2010           100




 04/02/2010             0




ForeSee Results, Inc. Confidential                        71                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010             0




 04/02/2010            67
 04/03/2010            70
 04/03/2010            89




 04/03/2010            70



 04/03/2010            74
 04/03/2010            85            phish.com   phish.com
 04/03/2010           100                        jambase.com




 04/03/2010            96
 04/03/2010           100
 04/03/2010           100



 04/03/2010           100




ForeSee Results, Inc. Confidential                             72   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            81

 04/03/2010            89
 04/03/2010            52

                                     Backstreetboys concert update
 04/03/2010            41            web sight.
 04/03/2010            81

 04/03/2010            19

 04/03/2010            85
 04/03/2010            93




 04/03/2010             0




ForeSee Results, Inc. Confidential                                   73   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010             4




 04/03/2010             7
 04/03/2010            89


 04/03/2010            78

 04/03/2010            81
 04/03/2010           100

 04/03/2010            22
 04/03/2010            89


 04/03/2010            41




 04/03/2010            67            NCAA sports

 04/03/2010            82
 04/03/2010           100



 04/03/2010             0

 04/03/2010            78

 04/03/2010            63

 04/03/2010           100




ForeSee Results, Inc. Confidential                 74   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            52
 04/03/2010           100



                                     i forget.. maybe boston.com
                                     or artsboston i was looking
                                     for something to do tonight.. i
                                     found two things from your
                                     site.. but need to confirm with
                                     other party before purchasing..
 04/03/2010            96            thanks.. great site!            boston.com artsboston.com
 04/03/2010            74
                                     www.newmeadowlandsstadiu
 04/03/2010            96            m.com

 04/03/2010            93


 04/03/2010            33




 04/03/2010            74




 04/03/2010            59

 04/03/2010            63


 04/03/2010            52

 04/03/2010            93
 04/03/2010            89




ForeSee Results, Inc. Confidential                                                    75         Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            89

 04/03/2010           100
 04/03/2010            19            Jimmy Buffet

 04/03/2010            11
 04/03/2010           100
 04/03/2010            56
 04/03/2010            26




 04/03/2010            74

 04/03/2010             0
 04/03/2010            85
 04/03/2010            63



 04/03/2010            11
 04/03/2010            89
 04/03/2010           100
 04/03/2010            78            Harrahs Total Rewards   Harrahs Total Rewards



 04/03/2010            70                                                            TV advertising




ForeSee Results, Inc. Confidential                                             76                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010             7




 04/03/2010            93


 04/03/2010            89
 04/03/2010            89

 04/03/2010            33

 04/03/2010            78




 04/03/2010            67


 04/03/2010            89
                                          Heard about Clay Aiken
                                          Concert on American Idol.
                                          The List of dates links to your
                                          site, but your site shows no
 04/03/2010            22                 way to buy tickets.
 04/03/2010            89                 t.v.
 04/03/2010            44



 04/03/2010            30                 e-mail alert




ForeSee Results, Inc. Confidential   77                                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            93
 04/03/2010            78
 04/03/2010            96


                                                   i represent the Monroe County
                                                   Sting semi pro football team
                                                   we won national tittles
                                                   07,08,09 in a row.i was told if i
                                                   was to contact the arena it
                                                   would be announced that the 3
                                                   time in a row Monroe County
                                                   Sting is in the house. i`ve
                                                   come to Amerks games
                                                   nighthawks games i`ve tried
                                                   calling each time,but i`ve yet
                                                   got an answer from the phone
                                                   number given to me. i find it
                                                   sad,rude and don`t understand
                                                   that i`m told something then i
                                                   do it and i get no response.i
                                                   come to support these teams
                                                   along with the raiders whom a
                                                   few players on the raiders
                                                   came from us.we support
                                                   these teams,but they don`t
                                                   come support us??? i`ve done
                                                   my part,but i don`t get
                                                   their`s?? what do i need to do?
                                                   Mayor Duffey made Feb.5Th
                                                   Monroe County Sting day!!! we
                                                   support the teams above, We
                                                   are 3 in a row NATIONAL
                                                   TITTLE HOLDERS!!! my
 04/03/2010             7                 google   number is 585 301 0985
 04/03/2010            89




ForeSee Results, Inc. Confidential   78                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            81
 04/03/2010           100
 04/04/2010            63

 04/04/2010            89                                                                                print tickets
 04/04/2010           100
 04/04/2010            67

                                                                                                         trying to find out the statous of
                                                                                                         tickets purched over a week
 04/04/2010            81                                                                                ago
 04/04/2010            93

 04/04/2010            74
 04/04/2010            30
 04/04/2010            89




 04/04/2010            44




 04/04/2010            78                              pollstar.com



 04/04/2010            19            kingsofleon.com
 04/04/2010            63




 04/04/2010            48                                                  self-driven internet search
 04/04/2010            44


ForeSee Results, Inc. Confidential                                    79                                                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/04/2010            70
 04/04/2010            63
 04/04/2010            11
 04/04/2010             0




                                                             ticketgenie.com,
 04/04/2010            93                                    stubhub.com...ect


 04/04/2010            96            Rupp Arena
 04/04/2010            56                                    radio websites

 04/04/2010            82
 04/04/2010            93
 04/04/2010            85
 04/04/2010            89
 04/04/2010           100
 04/04/2010           100




 04/04/2010            81




 04/04/2010           100
                                     Eastern Kentucky Expo
 04/04/2010            96            Website

 04/04/2010            44

 04/04/2010            85                                                             Check Ticket Status
 04/04/2010            81

 04/04/2010             0


ForeSee Results, Inc. Confidential                                               80               Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                                       see if any shows are in my
 04/04/2010            63            u.s. cellular                                   knowing of enertainers            area

 04/04/2010             4


                                                                                     My sister informs me of events
 04/04/2010           100                                                            she believes I will like.
 04/04/2010           100

 04/04/2010           100




 04/04/2010            45                                   WWE's official website

 04/04/2010            78            phantom of the opera                            tv
 04/04/2010           100
                                                                                     Advertising at the venue--i.e.,
 04/04/2010           100                                                            marquee
 04/04/2010            78
 04/04/2010            59
 04/04/2010           100




 04/04/2010            78



 04/04/2010            93
 04/04/2010            67
 04/04/2010            89




ForeSee Results, Inc. Confidential                                              81                                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/04/2010            70

 04/04/2010            96
 04/04/2010            71
 04/04/2010            96                             bands myspaces




 04/04/2010            15            Orchestra Iowa
 04/04/2010           100
 04/05/2010            63




ForeSee Results, Inc. Confidential                                     82   Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010             0




 04/05/2010            44                                                                   television

 04/05/2010            81

                                                                                                         checking on an event reminder
                                                                                                         that I was sent. Checking out
                                                                                                         upcoming events. Changed a
                                                                                                         few preferences and updated
 04/05/2010           100                                                                                my email address.



 04/05/2010            70
 04/05/2010           100

 04/05/2010            74
                                     http://www.dungogfilmfestival.o
                                     rg/2010/program/events-
 04/05/2010            55            parties.html
                                                                                                         To check on a ticket purchase
 04/05/2010             4                                                                                order
 04/05/2010            82
 04/05/2010             0                                              band websites                     got directed from another site
 04/05/2010           100
 04/05/2010            85
 04/05/2010            11

                                                                                                         find how to get tickets for a
 04/05/2010            67                                                                                visit to london

 04/05/2010             0

 04/05/2010           100            Riverdance
 04/05/2010            44
 04/05/2010            93            Caesar's Atlantic City
 04/05/2010           100


ForeSee Results, Inc. Confidential                                                     83                              Satisfaction Performance Report
Date Created: 05/02/2010



 04/05/2010            82            my email address at hotmail

 04/05/2010            85

                                                                                                                      Find out what the problem is
                                                                                                                      with tickets that I bought
 04/05/2010            74                                                                                             several days ago.


 04/05/2010           100


 04/05/2010            33
 04/05/2010            48            bradley center

 04/05/2010            15

 04/05/2010           100                                                                    Television commercials
 04/05/2010            82
 04/05/2010            52

 04/05/2010            78
 04/05/2010            59
 04/05/2010            52            www.littlerock.com            www.littlerock.com



 04/05/2010            89

                                                                                                                      Search for pending orders. I
                                                                                                                      was NEVER able to find them.
                                                                                                                      Phone service was RUDE and
                                                                                                                      after 5 (yes, five) transfers,
 04/05/2010            15                                                                                             were not able to help
 04/05/2010           100            khartonline.com
 04/05/2010           100
 04/05/2010            93
 04/05/2010            22
 04/05/2010            55
 04/05/2010            93
 04/05/2010            78




ForeSee Results, Inc. Confidential                                                      84                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            44


 04/05/2010            63
 04/05/2010           100



 04/05/2010            89            cmt.com                                    tv
 04/05/2010            44


 04/05/2010            78




 04/05/2010            52                      Pollstar, News sites and blogs
 04/05/2010            78
                                                                                     pricing tickets and avaiability
 04/05/2010           100                                                            of seats


 04/05/2010           100
 04/05/2010            85
 04/05/2010            89                                                            Print tickets already bought




 04/05/2010            22
 04/05/2010            96




ForeSee Results, Inc. Confidential                                 85                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            74
 04/05/2010            78
 04/05/2010            96
 04/05/2010           100

 04/05/2010            85


 04/05/2010            56
 04/05/2010            82                                                                       check price of tickets
 04/05/2010            89



 04/05/2010            89

 04/05/2010            93
 04/05/2010            30



 04/05/2010            96


 04/05/2010            63

 04/05/2010           100

 04/05/2010            89


                                     music news websites, festival
                                     websites, band/artist websites,
 04/05/2010            63            facebook ads

 04/05/2010            78            broadway.com                      television
 04/05/2010            89



 04/05/2010            78                                              Rolling Stone Magazine




ForeSee Results, Inc. Confidential                        86                                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            96


 04/05/2010           100


                                          NEED INFORMATION ON
                                          PAPERLESS TICKETS FOR
                                          MICHAEL BUBLE CONCERT I
 04/05/2010            78                 PURCHASE




 04/05/2010            18




ForeSee Results, Inc. Confidential   87             Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010             0            AMEX                           variety of sites
 04/05/2010           100
 04/05/2010            78
 04/05/2010            93

 04/05/2010            70
 04/05/2010            85
                                                                                                          Review dates for upcoming
                                     The venue of the events I was Websites of artists or venues          events I've purchased tickets
 04/05/2010            89            purchasing tickets for        that I am interested in viewing        for
 04/05/2010            67            Xcel Energy Center website
 04/05/2010            89                                                                            tv   get a ticket price



 04/05/2010            74
 04/05/2010             0


ForeSee Results, Inc. Confidential                                                       88                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            74




 04/05/2010           100




 04/05/2010            93
 04/06/2010            78



 04/06/2010             0            AFL


 04/06/2010            44
 04/06/2010            78
 04/06/2010            78            www.netball.asn.au
 04/06/2010            78
 04/06/2010            70


 04/06/2010            59


ForeSee Results, Inc. Confidential                        89   Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            77
 04/06/2010           100            www.coachella.com
 04/06/2010            85
 04/06/2010            82
 04/06/2010            15




 04/06/2010            11



 04/06/2010            33

 04/06/2010           100
 04/06/2010            63            Miss USA




 04/06/2010            85

 04/06/2010            89                                     email news letters

 04/06/2010            59


 04/06/2010            85

 04/06/2010            59
 04/06/2010            81

 04/06/2010            89
 04/06/2010            78


ForeSee Results, Inc. Confidential                       90                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            82
 04/06/2010           100
 04/06/2010           100
 04/06/2010           100
 04/06/2010           100

 04/06/2010            63
 04/06/2010           100
 04/06/2010           100                                          TV ads
 04/06/2010           100




 04/06/2010            33
 04/06/2010           100                              ????        ??????????




 04/06/2010           100


 04/06/2010            89
 04/06/2010            48                                                       print tickets
 04/06/2010           100
 04/06/2010            59            barclays/tennis
 04/06/2010            63
 04/06/2010            85




ForeSee Results, Inc. Confidential                            91                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            70



 04/06/2010             0                                       stub hub razorgator




 04/06/2010            41            honda civic tour wb site



 04/06/2010            26


 04/06/2010            78
 04/06/2010            89            Seneca Niagara Casino




 04/06/2010            63
 04/06/2010            85




ForeSee Results, Inc. Confidential                                                    92   Satisfaction Performance Report
Date Created: 05/02/2010


                                               I sadly signed up wanting to be
                                               notified of Frankie Valli
                                               concerts & was only notified of
                                               the concert in my state. I
                                               signed up on this site when I
                                               went to see him in CT last
                                               year. Now I have no choice but
 04/06/2010            34                      to get nosebleed seats ;(


 04/06/2010             0                                                        tv

 04/06/2010            67




 04/06/2010             0


                                               I often search for the
                                               entertainer or team - go to
                                               thier main site - which
                                               redirects me back to
                                               ticketmaster for purchase (e.g.
                                               Orlando Magic, Cirque Du
                                               Soleil, American Idol, Jeff
 04/06/2010            34                      Foxworthy, etc)
 04/06/2010            78
 04/06/2010           100




 04/06/2010             0            hotmail
 04/06/2010            85                                                             print reciept
 04/06/2010            78
 04/06/2010           100
 04/06/2010            82


ForeSee Results, Inc. Confidential                                  93                                Satisfaction Performance Report
Date Created: 05/02/2010


                                     ticketmaster, I think....or Elton
 04/06/2010            56            John.com


 04/06/2010            78




 04/06/2010            67

 04/06/2010            78
                                                                                            tried to print my tickets - didn't
 04/06/2010             4                                                                   happen
 04/06/2010            56
 04/06/2010            89



 04/06/2010            34
 04/06/2010            74
 04/06/2010            92


 04/06/2010            85                                                Telecharge



 04/06/2010            89
 04/06/2010            30            mypoints                            mypoints
 04/06/2010            74

 04/06/2010            81

 04/06/2010            19
 04/06/2010            78                                                jambase.com




 04/06/2010            78




ForeSee Results, Inc. Confidential                                                     94                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            44




 04/06/2010            93

                                                                         to view my tickets for an
 04/06/2010            4                                                 upcoming event
 04/06/2010           100                       twitter, facebook

 04/06/2010            63

 04/06/2010            82
 04/06/2010            78

 04/06/2010           100


 04/06/2010            85
 04/06/2010             4
                                                                         needed to exchange tickets for
 04/06/2010            22                                                a different date

 04/06/2010            52            citibank
 04/06/2010           100

 04/06/2010            34
 04/06/2010            67
 04/06/2010           100




 04/06/2010            22



 04/07/2010             4


ForeSee Results, Inc. Confidential                                  95                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            78
 04/07/2010           100

 04/07/2010            89

 04/07/2010            74


 04/07/2010            96
                                                              I like to go to a few large
                                                              concerts a year and I know
 04/07/2010            78                                     when they are.


 04/07/2010            52
 04/07/2010            89




 04/07/2010           100



 04/07/2010            67

 04/07/2010           100




                                                                                            I bought some tickets
                                                                                            incorrectly, I clicked the wrong
                                                                                            date and want to exchange
                                                                                            them and I am FURIOUS that I
 04/07/2010            59                                                                   am unable to do so
 04/07/2010            78

 04/07/2010            78            Netball Australia


 04/07/2010            41                                                                   print concert tickets


ForeSee Results, Inc. Confidential                       96                                               Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            44



 04/07/2010            11
 04/07/2010            78
 04/07/2010            78

                                                                i was given a ticketmaster card
 04/07/2010            37            the actual theatres        as a gift looking to use it

 04/07/2010            56




 04/07/2010            11

                                                                to respond to an email sent by
                                                                ticketmaster to complete a
                                                                survey but unhappy because
                                                                my password would not work
                                                                nor my credit card details...and
                                                                why ask for my credit card
                                                                details if I am not purchasing
 04/07/2010            19                                       anything today?????????


 04/07/2010             0
 04/07/2010            85
 04/07/2010            78




ForeSee Results, Inc. Confidential                         97                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Print tickets which I had
                                                                       bought as a present a couple
 04/07/2010            52            what's on, metro                  of weeks ago
 04/07/2010           100
 04/07/2010            11

 04/07/2010           100
                                     concert specific websites, from
                                     either venue or musical
 04/07/2010            67            organization




ForeSee Results, Inc. Confidential                       98                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010             0            ringling.com



 04/07/2010            82                                tv

 04/07/2010            59




 04/07/2010            78
 04/07/2010           100                                radio


ForeSee Results, Inc. Confidential                  99           Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            63
 04/07/2010            96

 04/07/2010            70




 04/07/2010            74
 04/07/2010           100
 04/07/2010            89
 04/07/2010           100


 04/07/2010            81
 04/07/2010             0
 04/07/2010            85                                 msn.com




 04/07/2010           100

 04/07/2010            81            MOODYBLUES.COM
 04/07/2010            96
 04/07/2010            89
 04/07/2010            74
 04/07/2010            67
 04/07/2010            89


 04/07/2010             0
 04/07/2010           100
 04/07/2010            89


 04/07/2010             0            insidelacrosse.com
 04/07/2010            78
 04/07/2010             0            livenataion.crap     artist website         print tickets from Ticket Slow

 04/07/2010            44
 04/07/2010            44            travelzoo




ForeSee Results, Inc. Confidential                                         100                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            89
 04/07/2010            63



                                                          Chicago Architecture & other
 04/07/2010            52                                 sites




 04/07/2010             7
 04/07/2010            44

 04/07/2010            82
 04/07/2010            82

 04/07/2010            89                                                                                                  print my tickets.
                                                                                         i live 4 music but have three
                                                                                         girls who id die 4. so just
                                                                                         surfing wen i get the chance or
 04/07/2010            59                                                                if an occasion arrives.



 04/07/2010            78
 04/07/2010            78

 04/07/2010            78

                                     FACEBOOK.COM/DOWNWIT FACEBOOK.COM AND
 04/07/2010            44            HWEBSTER             FRIENDS.

 04/07/2010            78



 04/07/2010             7




ForeSee Results, Inc. Confidential                                           101                                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010             0                                                   word of mouth
 04/07/2010             0



 04/07/2010           100


 04/07/2010            89




 04/07/2010             0
 04/07/2010           100
 04/07/2010           100
 04/07/2010            15

 04/07/2010            26




                                                                            the commercial sign outside
 04/07/2010            89                                                   the arena
 04/07/2010           100
 04/07/2010            44



 04/07/2010            81
 04/07/2010            89
 04/07/2010            74                                                                                 Update account information

                                                                                                          Looking for a purchase I made
 04/07/2010           100                                                                                 yesterday. It is not noted
 04/07/2010            82
                                               Lucas county arena
 04/07/2010           100                      entertainer specific

 04/07/2010            52

 04/07/2010            63            psu.edu


ForeSee Results, Inc. Confidential                                    102                                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            56


                                            boxingscene.com
 04/07/2010            78                   eastsideboxing.com hbo.com
                                                                           find events in the Reno,
 04/07/2010            67                                                  Sparks Nv area

 04/07/2010            89            Y100

 04/07/2010           100
 04/07/2010            89
 04/08/2010            78
 04/08/2010            81


                                            websites for specific venues
 04/08/2010            85                   for concerts in the area




 04/08/2010            93                   Bands Official website




 04/08/2010            74
 04/08/2010           100




 04/08/2010            70


ForeSee Results, Inc. Confidential                              103                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            89
 04/08/2010           100

 04/08/2010            89



 04/08/2010            70
 04/08/2010            78




 04/08/2010            96            muse.mu



 04/08/2010            93
 04/08/2010            63


 04/08/2010            41
 04/08/2010            63
 04/08/2010            89

 04/08/2010            11
 04/08/2010           100            107.5 fm radio e-mail
 04/08/2010            70
 04/08/2010            63

 04/08/2010            81
 04/08/2010           100            wicked.com
 04/08/2010            74                                    RFU.com         update profile

 04/08/2010            74


 04/08/2010            11

 04/08/2010            74
 04/08/2010            89
 04/08/2010            89
 04/08/2010           100
 04/08/2010           100


ForeSee Results, Inc. Confidential                                     104                    Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            93


 04/08/2010            63                                                                 print purchased ticket




 04/08/2010            96            gillette stadium
 04/08/2010            89
 04/08/2010            89
                                                                                          to see if any of my favourite
                                                                                          artists/theatre tickets were
 04/08/2010           100                                                                 available.


 04/08/2010            33            aol                                                  report undelivered tickets



 04/08/2010           100
 04/08/2010            63
 04/08/2010            93
 04/08/2010            70                                                                 print tickets



 04/08/2010            56


 04/08/2010            22
 04/08/2010            96

 04/08/2010            11
 04/08/2010            78




 04/08/2010            85
 04/08/2010            67
 04/08/2010            93                                     Weekly Ticket Alert Email
 04/08/2010            78




ForeSee Results, Inc. Confidential                      105                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            41

 04/08/2010            55

 04/08/2010            48
                                                                                                checking my ticket order
 04/08/2010            74                                                                       status

 04/08/2010           100




 04/08/2010            15            www.965thebuzz.com             www.pitch.com




 04/08/2010             4




                                     http://party.thebamboozle.com/
 04/08/2010            67            page/roadshow-buy-tickets      Twitter, MySpace, last.fm




ForeSee Results, Inc. Confidential                                                      106                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010             0            Pacific Amphitheatre   individual venues




 04/08/2010            67
 04/08/2010            74
 04/08/2010            85
 04/08/2010            78

 04/08/2010            41
 04/08/2010            44

 04/08/2010            81




 04/08/2010            89

 04/08/2010           100
 04/08/2010           100
 04/08/2010            41                                                             tv commercial
 04/08/2010            67




 04/08/2010            93
 04/08/2010            70


 04/08/2010             0

 04/08/2010            81
 04/08/2010            89


ForeSee Results, Inc. Confidential                                              107                   Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            82
 04/08/2010           100



 04/08/2010           100                                                     print tickets

 04/08/2010           100


 04/08/2010            30
 04/08/2010           100

                                                                              TO CHECK ON MY
                                                                              PURCHASE AND DELIVERY
 04/08/2010            52                                                     DATE.
 04/08/2010            26            goo goo dolls   venue sites
 04/08/2010           100
 04/08/2010            89
 04/08/2010            81                                                     Print Tickets
 04/08/2010            78
 04/08/2010           100

 04/08/2010            78




 04/08/2010            89            Plaza Theater

 04/08/2010            85                            Radio braodcasts

 04/08/2010            63
 04/08/2010           100




 04/08/2010           100




ForeSee Results, Inc. Confidential                                      108                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            52                                       Live Nation
 04/08/2010            89

 04/08/2010            89




 04/08/2010            22            Reno Event Center/Google   Reno Events Center/ Google
 04/08/2010           100




 04/08/2010            74                                       browser searches
 04/08/2010            56
 04/08/2010           100




 04/08/2010           100



 04/08/2010            56

 04/08/2010           100                                       Pollstar.com
                                                                Pollstar, Pitchfork, Out the
 04/08/2010            67                                       other,




ForeSee Results, Inc. Confidential                                                   109       Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            96                                         Follow up on my order.



 04/08/2010            11




 04/08/2010            33


 04/08/2010            81            Yahoo.com mail




 04/08/2010            89            email on hotmail.com




 04/08/2010            33

 04/09/2010            67




ForeSee Results, Inc. Confidential                          110                Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            74            the bands sights
 04/09/2010            74

 04/09/2010           100
 04/09/2010            33
 04/09/2010           100



 04/09/2010            26




 04/09/2010            81




 04/09/2010            82
 04/09/2010             0




 04/09/2010             4
 04/09/2010            70
 04/09/2010           100            other                    other
 04/09/2010           100
 04/09/2010            89
 04/09/2010           100            www.wjjo.com

 04/09/2010            93

                                                                      Trying to print my concert
                                                                      tickets but it won't allow me to.
                                                                      I'm satisfied with the website
                                                                      but just a little frustrated that I
 04/09/2010           100                                             can't print them.


ForeSee Results, Inc. Confidential                      111                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            63

 04/09/2010            78                                                                   Print pre-purchased tickets




 04/09/2010           100

 04/09/2010            85


 04/09/2010            85

                                                               www.superbikeplanet.com,
                                     Green Bay Packers - the   and packers.com, and Mazda
 04/09/2010            78            greatest NFL team!        laguna seca raceway. com
 04/09/2010            82




 04/09/2010            30
 04/09/2010            96
 04/09/2010            59




 04/09/2010            89            ticketmaster.ie

 04/09/2010            85                                      Specific artist website
 04/09/2010           100            e-mail adress

 04/09/2010            93            e-mail




ForeSee Results, Inc. Confidential                                                  112                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            33
 04/09/2010            93            Starland Ballroom
 04/09/2010            89
 04/09/2010            81
 04/09/2010            93            horseshoe casino
 04/09/2010           100            creed.com




 04/09/2010            78




 04/09/2010            81




 04/09/2010            44
 04/09/2010            93

 04/09/2010           100                                      help getting tickets.
 04/09/2010            74
 04/09/2010            78

 04/09/2010            89

 04/09/2010           100
 04/09/2010           100
 04/09/2010            96

 04/09/2010            74


ForeSee Results, Inc. Confidential                       113                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     cox high speed internet
 04/09/2010             4            webmail




 04/09/2010            89
 04/09/2010           100


 04/09/2010            45            yahoo.com email
 04/09/2010            78

 04/09/2010             0            www.ticketmaster.com
 04/09/2010            85

 04/09/2010            89                                            Direct mail
 04/09/2010            67
 04/09/2010            93
 04/09/2010            85
 04/09/2010            78




 04/09/2010             0

 04/09/2010            67

 04/09/2010            48
 04/09/2010            74
 04/09/2010            44                                            SBHCS employee website
 04/09/2010           100
 04/09/2010           100            suns.com
 04/09/2010           100
 04/09/2010            85




ForeSee Results, Inc. Confidential                             114                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010             0
 04/09/2010            11


 04/09/2010            71
 04/09/2010            78




 04/09/2010            48




 04/09/2010           100
 04/09/2010            89




ForeSee Results, Inc. Confidential   115   Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            22
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 04/09/2010             4




 04/09/2010            44




 04/09/2010            81
 04/09/2010            89
 04/09/2010            96            Chicago Blackhawks


 04/09/2010            85
 04/09/2010            82




ForeSee Results, Inc. Confidential                        116   Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            96
 04/09/2010            96
 04/09/2010            74
 04/09/2010            78




 04/09/2010            44            8x10
 04/09/2010            70
 04/09/2010            93
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 04/09/2010           100
 04/09/2010            89


 04/09/2010            63
 04/09/2010            78




 04/09/2010            74                         newspaper



 04/09/2010            78


ForeSee Results, Inc. Confidential          117               Satisfaction Performance Report
Date Created: 05/02/2010



 04/09/2010            85
 04/09/2010            78
 04/09/2010           100
 04/09/2010            89
 04/09/2010            89


 04/09/2010            67

 04/09/2010            4
 04/09/2010           100
                                                             Trying to track down tickets
                                                             that I bought online on March
                                                             28, still have not received
                                                             tickets and can't find anywhere
 04/09/2010            78                                    a confirmation.


 04/09/2010            74
 04/09/2010           100
 04/09/2010            26
 04/09/2010            63            yahoo mail



 04/09/2010            63
 04/09/2010            81
 04/09/2010            89




 04/09/2010            37
 04/10/2010            78

 04/10/2010            89                               tv




 04/10/2010            59



ForeSee Results, Inc. Confidential                118                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010           100




 04/10/2010            30
 04/10/2010            59




 04/10/2010            33                                                              research




                                     http://www.cantonciviccenter.c
 04/10/2010            19            om/detail.php?id=1644

 04/10/2010           100
 04/10/2010           100
 04/10/2010            0

 04/10/2010           100            www.officialemilyosment.com
 04/10/2010            85                                             ticketek




 04/10/2010            60


 04/10/2010            37                                                              t.v




ForeSee Results, Inc. Confidential                                               119              Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010             0
 04/10/2010            56


 04/10/2010             0




                                                              Television advertisements &   To find out the cost of tickets
 04/10/2010            44                                     commercials                   for a specific concert
 04/10/2010           100

 04/10/2010            78
 04/10/2010            85
 04/10/2010            67
 04/10/2010            85




 04/10/2010            67            bands actual website

 04/10/2010           100
 04/10/2010            81




ForeSee Results, Inc. Confidential                      120                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                      It is my job to purchase tickets
                                                                                      for customers to various
 04/10/2010            19                                                             events.
 04/10/2010            44



 04/10/2010           100



 04/10/2010            56            live nation


 04/10/2010             0


 04/10/2010            70
 04/10/2010            89


 04/10/2010            59            Val-Air ballroom   radio stations, event halls




 04/10/2010            59


 04/10/2010             0            OHIO STATE


ForeSee Results, Inc. Confidential                                           121                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            67




 04/10/2010             0



 04/10/2010            67            Phantom of the Opera Touring

 04/10/2010            11




 04/10/2010           100                                                 Television
 04/10/2010            78
 04/10/2010            85

 04/10/2010           100


 04/10/2010           100



 04/10/2010            19            redwings.nhl.com                     tv



 04/10/2010            78
 04/10/2010           100


ForeSee Results, Inc. Confidential                                  122                Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            52

 04/10/2010            67            jackjohnsonmusic.com   band websites
 04/10/2010            71
 04/10/2010            63

 04/10/2010            48
 04/10/2010            81            SHN
 04/10/2010            89
 04/10/2010            96




 04/10/2010            22

 04/10/2010            59


 04/10/2010            56                                   iconcertcal




 04/10/2010            96
 04/10/2010           100




ForeSee Results, Inc. Confidential                                          123   Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            82
 04/10/2010            85
 04/10/2010            59


 04/10/2010            67            playbill.com   playbill.com, travelzoo.com


 04/10/2010            74
 04/10/2010           100
 04/10/2010           100


                                                                                  to confirm my previous order
                                                                                  that I did not get confirmed by
 04/10/2010             0                                                         an email...




ForeSee Results, Inc. Confidential                                      124                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            89
 04/10/2010            67            ticketmaster
 04/10/2010            44



 04/10/2010             0
 04/10/2010            67




 04/10/2010            89                                facebook
 04/10/2010            78


                                                                                                  Update my account. I logged
                                                                                                  on this morning to order tickets
                                                                                                  and the site told me my
                                                                                                  password wasn't valid. I asked
                                                                                                  for a temproary password and
                                                                                                  that also didn't work. I wanted
                                                                                                  to go the Dave Coz concert at
                                                                                                  Humphrey's in San Diego on
                                                                                                  August 13 for our 38th
                                                                                                  wedding anniversary. We lost
                                                                                                  the tickets and myu wife is
                                                                                                  devistated. We have planned
                                                                                                  this since the appearanc was
                                                                                                  announced. I'm terribly
 04/10/2010             0                                                                         disappointed in Ticketmaster.



 04/10/2010             0            intervalworld.com                              movies .com
                                                         Facebook.com
 04/10/2010            89                                Jonasbrothersfanclub.com




ForeSee Results, Inc. Confidential                                         125                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            74

 04/10/2010            30                                band website

 04/10/2010            89
 04/10/2010            67




 04/10/2010            78
 04/10/2010           100
 04/10/2010             0
 04/10/2010            78
 04/10/2010             0




 04/10/2010            93
 04/10/2010            89

 04/10/2010            89
                                     verizoncenter.com
 04/10/2010            70            ladygaga.com




ForeSee Results, Inc. Confidential                                      126   Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            93
 04/10/2010            63



                                     my gmail, i receive emails from
                                     shows and
                                     broadwayacrossamerica with
 04/10/2010            56            special offers and etc.
 04/10/2010           100

 04/10/2010           100
 04/11/2010            92




 04/11/2010            19
 04/11/2010            85            Humphreysconcerts.com
 04/11/2010            96




 04/11/2010            59
 04/11/2010            41

 04/11/2010            82
 04/11/2010           100



 04/11/2010             0
 04/11/2010            59
 04/11/2010            56
 04/11/2010            78
 04/11/2010            85

 04/11/2010            30

 04/11/2010           100




ForeSee Results, Inc. Confidential                                     127   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                 Check to see if requested
                                                                                 changes have been made to
 04/11/2010            36                                                        my booking.

 04/11/2010           100
 04/11/2010            44



 04/11/2010           100

                                                                                 I was forwarded here, had no
                                                                                 clue that this site actually
 04/11/2010            26            Charlotte Bobcats.com                       existed.
 04/11/2010            78
 04/11/2010            93
 04/11/2010            78


 04/11/2010            96




 04/11/2010            41            ivetesangalo.com.br


 04/11/2010            96




 04/11/2010            67                                    twitter.com




 04/11/2010            52
 04/11/2010            81            tickemaster




ForeSee Results, Inc. Confidential                                         128                Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010             0

 04/11/2010           100


                                                                          checking prices on tickets, and
 04/11/2010            44                                                 event dates
 04/11/2010            56



 04/11/2010            56            google



 04/11/2010            67


 04/11/2010             4                                            tv


 04/11/2010            45




                                     Drury Lane Theater, Oak
 04/11/2010            41            Brook Terrace, IL

 04/11/2010            96




 04/11/2010            34            albuquerquebaseball.com




ForeSee Results, Inc. Confidential                             129                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010            22
 04/11/2010            78            facebook, etc

 04/11/2010            52
 04/11/2010            63




 04/11/2010            45
 04/11/2010            78




 04/11/2010            44


ForeSee Results, Inc. Confidential                   130   Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010           100


 04/11/2010            37



 04/11/2010            78
 04/11/2010            74




 04/11/2010            48
 04/11/2010            78
 04/11/2010            78

 04/11/2010            81            livenation
                                                               tv commerical about        looking for price of tickets an
                                                               riverdance coming to the   seating i have never been to
 04/11/2010            11                                      mahaffey theatre           mahaffey
 04/11/2010            78
 04/11/2010            15

 04/11/2010            56            jacksonbrowne,com
 04/11/2010            89            Yahoo mail                                           To write a review
 04/11/2010            93
 04/11/2010           100
 04/11/2010           100
 04/11/2010            89
 04/11/2010            78




 04/11/2010            89
 04/11/2010           100
 04/11/2010            22
 04/11/2010            44

 04/11/2010            78



ForeSee Results, Inc. Confidential                       131                                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010            89
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 04/11/2010            93

 04/11/2010            96
 04/11/2010            92


 04/11/2010            89


 04/11/2010            15            Bamboozle



 04/11/2010            93            johnmayer.com             facebook.com
 04/11/2010           100
                                                                                    I research sites related to the
                                                                                    events I want to attend and
                                                                                    then buy the appropriate
 04/11/2010           100                                                           tickets.
 04/11/2010            70



 04/11/2010            67


 04/11/2010            96            Lady Gaga Official site
 04/11/2010           100
 04/11/2010            85
 04/12/2010            44
 04/12/2010           100
 04/12/2010            67
 04/12/2010            81

 04/12/2010           100                                                           e mail




ForeSee Results, Inc. Confidential                                            132                                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            81
 04/12/2010            78




 04/12/2010            52




 04/12/2010           100                                          I have my ways.
 04/12/2010            78            www.kdge.com
 04/12/2010            74

 04/12/2010            78


 04/12/2010           100
 04/12/2010            85
 04/12/2010           100                                          Television        A Friend
 04/12/2010            78

 04/12/2010            89

 04/12/2010            56


 04/12/2010             0                                                            Try to print tickets.
 04/12/2010            96

                                                                                     Print my tickets which I
 04/12/2010            44                           Source                           couldn't do.


ForeSee Results, Inc. Confidential                           133                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010           100                                     The musician's personal page.


 04/12/2010           100

 04/12/2010             7



 04/12/2010            52
 04/12/2010            78




                                                                                              To find my review of a recent
 04/12/2010            59                                                                     concert.




 04/12/2010            45            wisconsinhorsefair.com


ForeSee Results, Inc. Confidential                                               134                       Satisfaction Performance Report
Date Created: 05/02/2010



 04/12/2010            89
 04/12/2010            71            A Memphis Theatre
 04/12/2010            89


 04/12/2010           100




 04/12/2010           100
 04/12/2010           100
 04/12/2010           100




 04/12/2010            11


 04/12/2010            67
 04/12/2010            70

 04/12/2010            70
                                                               confirm address for ticket
 04/12/2010            89                                      delivery


ForeSee Results, Inc. Confidential                       135                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            78
 04/12/2010            89


 04/12/2010            41                                                      My tickets have not arrived.
                                                                               printed tickets from prior
 04/12/2010            78                                                      purchase
 04/12/2010            89            zac brown band




 04/12/2010            30
                                                                               get contact info to resolve a
 04/12/2010            33                             JamBase, AV Club         billing problem
 04/12/2010            74


 04/12/2010            89

 04/12/2010            78



 04/12/2010            78


 04/12/2010            67                                                      see if my tickets were shipped.
 04/12/2010            89

 04/12/2010            59




 04/12/2010             0


 04/12/2010            74




ForeSee Results, Inc. Confidential                                       136                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            63
                                                        Continuously hunting on the
 04/12/2010            78                               internet.




 04/12/2010            89                                                             print event tickets
 04/12/2010            78


                                                                                      Need help w/ getting e-tickets
 04/12/2010             0                                                             ordered but not delivered.
 04/12/2010           100
 04/12/2010            78
 04/12/2010            81            cornyation



 04/12/2010            82
 04/12/2010           100
 04/12/2010           100
                                                                                      Worried tickets not received,
                                                                                      gave up trying and will
 04/12/2010             0                                                             telephone tomorrow

 04/12/2010           100
 04/12/2010            93
 04/12/2010            89




 04/12/2010            26                               tv ads


                                                                                      was looking to see if i could
 04/12/2010            48                                                             purchase tickets prior to event.


ForeSee Results, Inc. Confidential                137                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            93

 04/12/2010           100
 04/12/2010           100

 04/12/2010            63                                bayou957.com



 04/12/2010            41                                                     TV

 04/12/2010            85            Universoul Circus                        T.V.

 04/12/2010           100




 04/12/2010            0
 04/12/2010           100




 04/12/2010            15

 04/12/2010           100
 04/12/2010            96                                                            Updating my credit card info.




ForeSee Results, Inc. Confidential                                      138                       Satisfaction Performance Report
Date Created: 05/02/2010




                                          google searches, Live Nation,
 04/12/2010            81                 Twitter, Facebook
 04/12/2010            67


 04/12/2010            52




 04/12/2010           100
 04/12/2010            89

 04/12/2010           100


 04/12/2010            82
 04/12/2010            37            cl




 04/12/2010            89


ForeSee Results, Inc. Confidential                           139          Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010             0


 04/12/2010            52            www.bieberfever.com
 04/12/2010            74

 04/12/2010            81
 04/12/2010            78
 04/12/2010            82
 04/12/2010           100
 04/12/2010            78
 04/12/2010           100
 04/12/2010            66            allkpop.com
 04/12/2010            85            Yesworld.com                Email


                                                                         print previously purchased
 04/12/2010            78                                                tickets
 04/12/2010            63


 04/12/2010            74

 04/12/2010            44



 04/13/2010            70

 04/13/2010            67
 04/13/2010           100
 04/13/2010            93




 04/13/2010            67            fraze

 04/13/2010             0




ForeSee Results, Inc. Confidential                         140                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010           100


 04/13/2010            41
 04/13/2010            78            humphysconcerts
 04/13/2010            59




 04/13/2010            15




 04/13/2010            78
 04/13/2010            89            celtic woman

 04/13/2010            78




 04/13/2010            67
 04/13/2010           100                                    tv
 04/13/2010            89                                    weekly email alert


 04/13/2010             4




ForeSee Results, Inc. Confidential                     141                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                considering that this is a
                                                monopoly of ticket sales it will
                                                obviously be to buy tickets. But
                                                wait I can't by tickets because
                                                you sell tickets to your sister
                                                companies and charge five
                                                times the face value price. I
                                                never get a chance to buy
                                                tickets at a fair price. I am
 04/13/2010            11                       reporting you to the BBB.
 04/13/2010            63
 04/13/2010            67



 04/13/2010            93

 04/13/2010            85




 04/13/2010             0
 04/13/2010            74
 04/13/2010            78                  tv




 04/13/2010           100




 04/13/2010             0


ForeSee Results, Inc. Confidential   142                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010            59

 04/13/2010            89

 04/13/2010            48




 04/13/2010            89


 04/13/2010            11
 04/13/2010            22
 04/13/2010            44
 04/13/2010            89

 04/13/2010            78

 04/13/2010            89




 04/13/2010           100

 04/13/2010            56




 04/13/2010            45
 04/13/2010            96            Artist's site         Account update


 04/13/2010            85


 04/13/2010            45




ForeSee Results, Inc. Confidential                   143               Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010           100            United center
 04/13/2010           100            jambase


 04/13/2010            59


 04/13/2010            89




 04/13/2010            74

 04/13/2010            78
 04/13/2010           100            capitals.nhl.com
 04/13/2010            85
 04/13/2010           100
 04/13/2010            67
 04/13/2010            82

 04/13/2010            63
 04/13/2010            56

 04/13/2010             0

 04/13/2010            82

 04/13/2010            89            kiss tour website
                                                         My Space
 04/13/2010           100                                Facebook         Ticket price for certain event.
 04/13/2010           100
 04/13/2010            37




 04/13/2010            89


ForeSee Results, Inc. Confidential                                  144                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/13/2010            78
 04/13/2010           100
                                                                                                 To Print Tickets already
 04/13/2010           100                                                                        purchased
 04/13/2010            89                                                  TV
 04/13/2010            67                                                  browse the computer
 04/13/2010            37
 04/13/2010            48
 04/13/2010            19




 04/13/2010           100

 04/13/2010           100            redwings.nhl.com

 04/13/2010            96




 04/13/2010            56


 04/13/2010            26                                                  TV
 04/13/2010           100




 04/13/2010            11                               Music Zine




ForeSee Results, Inc. Confidential                                   145                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010            41            rushisaband


 04/13/2010            89
 04/13/2010           100                                                                            print tickets

 04/13/2010            44


 04/13/2010            89

 04/13/2010            85
 04/13/2010           100

 04/13/2010            67                              myspace                  venues and myspace


 04/13/2010            96
 04/13/2010            74                                                       TV ad

 04/13/2010            96
 04/13/2010           100
                                     rush.com          rush.com

                                     and               and

 04/13/2010            82            rushisaband.com   rushisaban.com                                to check for pre-sale tickets
 04/13/2010            78
 04/13/2010            44
 04/13/2010            67
 04/13/2010            74




                                                       Chicago Architectural
 04/13/2010            67                              Foundation


 04/13/2010            56            email




ForeSee Results, Inc. Confidential                                        146                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     It was a link from NHL for
 04/13/2010             0            Coyotes tickets.
                                                                                        Check status of tickets
 04/13/2010            78                                                               purchased

 04/13/2010            85                                         nordstrom.com         read fan review I wrote
 04/13/2010            85
 04/13/2010            96
 04/14/2010            82

 04/14/2010            93
 04/14/2010            74
 04/14/2010           100            needtobreathe.com
 04/14/2010            67




 04/14/2010            93
 04/14/2010            74
 04/14/2010           100
 04/14/2010            63
 04/14/2010            85

 04/14/2010            33




 04/14/2010            82                                         Goldstar




ForeSee Results, Inc. Confidential                                                147                Satisfaction Performance Report
Date Created: 05/02/2010

                                           TRYING TO LOCATE
                                           TICKETS. TICKETS WERE
                                           CHARGED ON 3/25/2010. I
                                           HAVE BEEN TOLD THEY
                                           WOULD BE MAILED AND I
                                           WOULD GET THEM TODAY,
                                           AT THE LATEST BUT DID
                                           NOT RECIEVE THEM I HAVE
                                           ALSO TRIED TO GET THEM
                                           OFF THE TICKETMASTER
                                           SITE. NO SUCH LUCK. THE
                                           GAME IS TOMMORROW AND
                                           LOOKS LIKE I WILL HAVE TO
                                           LEAVE FOR THE GAME
                                           REALLY EARLY TO MAKE
                                           SURE I GET TO SEE THE
                                           DALLAS MAVS. AFTER I
                                           FIND AND GET THE
                                           TICKETS. SOMETHING
                                           SIMILAR HAPPEN WITH
                                           TICKETS FOR THE ALL
                                           STAR GAME THIS YEAR.
                                           MAYBE TICKETMASTER IS
                                           NOT AS TOGETHER AND
                                           TRUSTWORTHY AFTER ALL.
                                           PLUS WHEN I CALLED I
                                           WAS HUNG UP ON TWO
                                           TIMES. THIS IS REALLY
                                           AWFUL SERVICE. YOU
                                           GUYS NEED TO DO BETTER.
                                           WHEN FANS PAY TO
                                           ATTEND EVENTS WE DO
 04/14/2010             0                  NOT NEED THE EXTRA
 04/14/2010            89
 04/14/2010            67
 04/14/2010           100

 04/14/2010            48

 04/14/2010            96

 04/14/2010           100




ForeSee Results, Inc. Confidential   148              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                postcard given to me at the
 04/14/2010             0            radio city hall            exit of a show
 04/14/2010            89




 04/14/2010           100




 04/14/2010            59



 04/14/2010            56            london eye website

 04/14/2010            63
 04/14/2010            44
 04/14/2010            89

 04/14/2010            82


 04/14/2010            26


 04/14/2010           100

 04/14/2010            89
 04/14/2010            78

 04/14/2010            11


ForeSee Results, Inc. Confidential                        149                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            81
 04/14/2010           100
 04/14/2010           100
 04/14/2010           100



 04/14/2010            85




 04/14/2010            52            Playbill.com                                       Playbill.com
 04/14/2010            78                                     Online Newspapers
 04/14/2010            78



 04/14/2010           100                                                                              checking on purchased tickets.

 04/14/2010             4            billetnet.dk
 04/14/2010            93




 04/14/2010            44            www.benatarfanclub.com



 04/14/2010            29


ForeSee Results, Inc. Confidential                                                150                               Satisfaction Performance Report
Date Created: 05/02/2010



 04/14/2010            96                                                          tv


 04/14/2010            22                                                          iphone apps   review past order




 04/14/2010            81                                 MySpace

 04/14/2010           100
 04/14/2010            89            jacksonbrowne.com



 04/14/2010            74                                 Live natio
 04/14/2010            89
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 04/14/2010            89            sesame street live


 04/14/2010            15

 04/14/2010            85            www.eaglesband.com   band/performer website                 Check on tickets I ordered
 04/14/2010            56

 04/14/2010            96

 04/14/2010            96

 04/14/2010            89                                 presale websites

 04/14/2010            59
 04/14/2010           100            rbtl.org


ForeSee Results, Inc. Confidential                                           151                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            63
 04/14/2010           100            E-Mail


 04/14/2010            78
                                     through an email newsletter
 04/14/2010            85            you guys sent to me

 04/14/2010            67

                                                                         Searching for tickets for Morris
 04/14/2010            70                                                Day & The Time
 04/14/2010            56



 04/14/2010            15            mohegan sun




 04/14/2010             0            www.rush.com

 04/14/2010            11            yahoo.com


 04/14/2010            70            meyerhoff symphany hall

 04/14/2010            11




 04/14/2010            22
 04/14/2010             4




ForeSee Results, Inc. Confidential                                 152                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            22                                 Print tickets
 04/14/2010           100

 04/14/2010            44
 04/14/2010             7

 04/14/2010           100


 04/14/2010            56
 04/14/2010            78




 04/14/2010            44            ticketmaster
 04/14/2010           100

 04/15/2010            59




ForeSee Results, Inc. Confidential                  153                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                             magazines or at the specific
 04/15/2010            82                                                    place the event is being held


 04/15/2010           100
 04/15/2010            85

 04/15/2010            70            coachella.com
 04/15/2010           100

 04/15/2010            48


 04/15/2010           100            livenation.com


 04/15/2010            48            WWW.CAINPARK.COM
 04/15/2010            59

 04/15/2010            74
 04/15/2010           100                                                    television
 04/15/2010            59                               Songkick.com                                         Printing tickets




 04/15/2010           100                                                    facebook
 04/15/2010            89
 04/15/2010            30

 04/15/2010            89
 04/15/2010           100


ForeSee Results, Inc. Confidential                                     154                                                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            67



 04/15/2010            59            aquabats.com
 04/15/2010            89


 04/15/2010             0            LA Festival of Books   various




 04/15/2010            26

 04/15/2010           100




 04/15/2010            15            www.thedise.com        Venue, sonicliving

 04/15/2010            82
 04/15/2010            22
 04/15/2010            67




 04/15/2010            74                                   www.pollstar.com
 04/15/2010            67


 04/15/2010           100



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ForeSee Results, Inc. Confidential                                               155   Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Various sites, depending on
                                                     what I'm looking at/for. Today,
                                                     I was specifically looking for
                                                     tickets to a concert event at
 04/15/2010            67            Minnesota Zoo   the MinnesotaZoo.




 04/15/2010            67
 04/15/2010            82
 04/15/2010            78
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 04/15/2010            71                                                              Billboards
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ForeSee Results, Inc. Confidential                                       156                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010            8             Seattle Mariner's
 04/15/2010           100                                      print three days grace tickets



 04/15/2010            22
 04/15/2010           100            Hawks email

                                     ALLENTOWN FAIR
 04/15/2010           100            GROUNDS
 04/15/2010            93
 04/15/2010            81
 04/15/2010            93            facebook




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 04/15/2010             8




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ForeSee Results, Inc. Confidential                       157                 Satisfaction Performance Report
Date Created: 05/02/2010



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 04/15/2010            67                                  email
 04/15/2010           100                                  TELEVISION
 04/15/2010            78
 04/15/2010           100

 04/15/2010            82            Bands website




 04/15/2010            82                                  show flyers
 04/15/2010            85

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ForeSee Results, Inc. Confidential                   158                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010            70




 04/15/2010             4
                                                                                     see an ad on television and I
                                                                                     naturally go to your website as I wanted to see when my ticket
                                                                                     I am always able to obtain      would arrive to see my venue
 04/15/2010           100                                                            tickets for the event.          for April 24 2010.


 04/15/2010           100
 04/15/2010            85
 04/15/2010            85
 04/15/2010            67            98ROCK.COM




 04/15/2010             8
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 04/15/2010            67
 04/15/2010            67

 04/15/2010           100                                      pearl jam.com
 04/15/2010           100



 04/15/2010            96            email from ticketmaster                                                        To sign up for notifications


ForeSee Results, Inc. Confidential                                             159                                                Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            63




 04/15/2010            22

 04/15/2010           100                                                                       print out my tickets

 04/15/2010            78
 04/15/2010           100




 04/15/2010             0
                                                                    sporting events - through
 04/15/2010           100            World Equestrian Games         university website
 04/15/2010            74




 04/15/2010            26                                           Television
 04/15/2010            89

 04/15/2010            89                                                                       I needed to reprint my tickets


ForeSee Results, Inc. Confidential                            160                                             Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            81


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 04/15/2010            89            Mayhem Festival




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 04/15/2010            89
 04/15/2010            96            my email account




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 04/16/2010            85                                     Family
 04/16/2010           100
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ForeSee Results, Inc. Confidential                      161            Satisfaction Performance Report
Date Created: 05/02/2010


                                                                             trying to find a secret
                                                                             soundgarden show in seattle
 04/16/2010            96                                                    on 4-16-2010


                                                                             tickets have not come in the
 04/16/2010             8                          favorit band we sites     mail
 04/16/2010             0            ncaa          ncaa
                                                                             to check the status of my
 04/16/2010           100                                                    ordered tickets
 04/16/2010            30




 04/16/2010            67            hotmail.com
 04/16/2010            89




 04/16/2010            63


 04/16/2010           100

 04/16/2010            78                                                    Checking previous order
 04/16/2010            67            MEN Arena




ForeSee Results, Inc. Confidential                                     162                Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            85                                                              print tickets already purchased




 04/16/2010           100
 04/16/2010            82

 04/16/2010            67




                                                                                       to check ticket dates and
 04/16/2010            78                                                              prices
 04/16/2010            93



 04/16/2010            89
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 04/16/2010           100                            Livenation.com




                                                     websites of theaters we like to
 04/16/2010            44            Adler theater   attend
 04/16/2010            78
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ForeSee Results, Inc. Confidential                                       163                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            44

 04/16/2010           100
 04/16/2010            37




 04/16/2010            41
 04/16/2010             0


                                                                                          Browse for ideas and
 04/16/2010            67                                                    TV           purchase tickets
 04/16/2010            96            Sprint center

 04/16/2010            52
 04/16/2010            74
 04/16/2010            89            e mail

 04/16/2010            67                                                                 checking on ordered tickets
 04/16/2010            41
 04/16/2010            96
 04/16/2010            60

 04/16/2010             0


 04/16/2010            96
 04/16/2010            85

 04/16/2010            41                                                    usta email

 04/16/2010           100                            Yakima Valley SunDome




ForeSee Results, Inc. Confidential                                    164                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010             0




 04/16/2010            74



                                                      Cricket Australia, US Open
 04/16/2010            78            US Open Tennis   etc.
 04/16/2010            93

 04/16/2010           100
 04/16/2010            52                                                                                           print tickets




 04/16/2010            11

 04/16/2010            85            wwe
 04/16/2010           100

 04/16/2010            89

 04/16/2010           100

                                                                                   television, mailers from
 04/16/2010            93                                                          theatres I have already visited print a ticket


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ForeSee Results, Inc. Confidential                                       165                                                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            44

 04/16/2010           100

 04/16/2010            89

                                                                     Write a review and looking for
 04/16/2010            96                                            tickets



 04/16/2010           100
 04/16/2010            18            usta
 04/16/2010            85

 04/16/2010           100


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 04/16/2010             0                                            advance parking
                                            look up bands upcoming
 04/16/2010            96                   shows


ForeSee Results, Inc. Confidential                            166                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/16/2010            85                                                            Print tickets
 04/16/2010           100

 04/17/2010            89
 04/17/2010            74

                                     local ticketmaster email
 04/17/2010            89            updates
 04/17/2010            89
 04/17/2010            89            WWW.PETEXPOOC.COM


 04/17/2010            26            biteme.com
 04/17/2010             0
 04/17/2010            22
 04/17/2010           100




 04/17/2010            59




 04/17/2010            19
 04/17/2010            34                                             surf the web




 04/17/2010             0
                                                                                     downloading tickets i already
 04/17/2010           100                                                            purchased
 04/17/2010            93            minnesota state fair
 04/17/2010            44
 04/17/2010            96




ForeSee Results, Inc. Confidential                              167                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                          when i go to my favorite band
                                                          pages on myspace and such,
                                                          they tell you when they're
                                                          touring and I search for it
 04/17/2010            44                                 myself.

 04/17/2010            78
 04/17/2010            78            The venue website.
 04/17/2010            67                                                                 tv
 04/17/2010            52                                 Facebook
 04/17/2010            89
                                                                                               phone message, needing info
                                                                                               for my event & wait time on
                                                                                               phone was 15 minutes,try
                                                                                               calling again, I have moved a
 04/17/2010            78                                                                      year ago



 04/17/2010            89
 04/17/2010            96




ForeSee Results, Inc. Confidential                                           168                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/17/2010            70                                                          Needed help - like a PERSON
 04/17/2010            89

 04/17/2010           100                                                          email
 04/17/2010            67            jason reeves
 04/17/2010             8
 04/17/2010            85
 04/17/2010            92                                                          print tickets
 04/17/2010            78
 04/17/2010            78                                                          set up account with favorites


 04/17/2010            34

 04/17/2010            56
 04/17/2010            45



 04/17/2010             0                                             Stub Hub


 04/17/2010            33


 04/17/2010            89
 04/17/2010            45
 04/17/2010            34                              google
 04/17/2010            63            email



 04/17/2010             8            bieberfever.com
 04/17/2010            78                                             television




ForeSee Results, Inc. Confidential                              169                                Satisfaction Performance Report
Date Created: 05/02/2010




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 04/17/2010             0
 04/17/2010            93            Jazz Fest


 04/17/2010           100                              cable television




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ForeSee Results, Inc. Confidential               170                      Satisfaction Performance Report
Date Created: 05/02/2010




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 04/18/2010            93            ninemsn,tv




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ForeSee Results, Inc. Confidential                171   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            85
                                                            Sydney opera house, belviour
 04/18/2010            45                                   theater, stc



 04/18/2010            81            facebook.com/mymusic



 04/18/2010            89


 04/18/2010             0                                   go gamecock



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 04/18/2010             0




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ForeSee Results, Inc. Confidential                                            172          Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010             7            LA Galaxy email marketing link


 04/18/2010            22


 04/18/2010            0             playbill.com                     playbill.com
 04/18/2010           100


 04/18/2010            89            power 105.1
 04/18/2010           100


 04/18/2010            78
 04/18/2010           100
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 04/18/2010            44            Mix 93.3
 04/18/2010            85




 04/18/2010            78
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 04/18/2010           100


ForeSee Results, Inc. Confidential                                                   173   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            44

 04/18/2010            78                                                                 print tickets

 04/18/2010           100


 04/18/2010            89                             city search type of websites
 04/18/2010            89

 04/18/2010            56
 04/18/2010            89
 04/18/2010           100
 04/18/2010           100


 04/18/2010            30            Shrine Circus

 04/18/2010           100

 04/18/2010            85

 04/18/2010           100                                                                 Concert has been rescheduled


 04/18/2010            63                             sites of cities and events




 04/18/2010            44
 04/18/2010            56
 04/18/2010           100

 04/18/2010             0                                                            TV
 04/18/2010             0
 04/18/2010           100            Broadway alert
 04/18/2010            82




ForeSee Results, Inc. Confidential                                         174                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     New Orleans Heritage Jazz
 04/18/2010            26            Festival                    google searches
 04/18/2010            93
                                                                                         My wife tells me what events I
 04/18/2010            56                                                                would like to attend.

 04/18/2010           100


 04/18/2010             4

 04/18/2010           100                                                                tv
 04/18/2010           100


 04/18/2010            11
 04/18/2010            96
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 04/18/2010            85
 04/18/2010             0            summerfest
                                                                                                                          to find out who to contact
                                                                                                                          because of Tickets not
                                                                                                                          received for a show on 24th
                                                                                                                          April - only to find out I have to
 04/18/2010            37                                                                                                 print them off!!!!!

 04/18/2010            81                                                                                                 print receipt to future event


 04/18/2010            93

 04/18/2010             0




ForeSee Results, Inc. Confidential                                                 175                                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            67



 04/18/2010            26

 04/18/2010           100            wwe.com   band mailing list
 04/18/2010             0
 04/18/2010            41            dte


 04/18/2010            93



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 04/18/2010            70

 04/18/2010            11
                                                                                                          change email + favorites
 04/18/2010            74                                                word of mouth, TV, the artists   prefrences




 04/18/2010             4
 04/18/2010            89
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ForeSee Results, Inc. Confidential                                 176                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010             4                                                                         tv




 04/18/2010            19
 04/18/2010            67

 04/18/2010           100
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                                                                     www.twitter.com (following
 04/18/2010            89                                            bands)

 04/18/2010           100




 04/18/2010            59


 04/18/2010            89                                            spac website
 04/18/2010           100


                                     some tour dates from a venue,                                dumb luck, usually find out
 04/18/2010            78            can't remember which                                         too late ! ! !
 04/18/2010            89
 04/18/2010            67


ForeSee Results, Inc. Confidential                                                      177                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                           just searching for artist tour
 04/18/2010            96                  dates




                                           Email from USTA for US Open
                                           tickets. It's the only time I use
                                           your site because I am forced
                                           to use it. I find dealing with
                                           ticketmaster unbearable and
 04/18/2010             0                  awlful.
 04/18/2010            78


 04/18/2010           100

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ForeSee Results, Inc. Confidential   178                                       Satisfaction Performance Report
Date Created: 05/02/2010



 04/19/2010            78            galaxy fm


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 04/19/2010            78                                           selling tickets




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 04/19/2010            70
 04/19/2010           100
 04/19/2010           100

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 04/19/2010            89            yahoo.com




 04/19/2010            48

 04/19/2010            81                        bank sites         print my tickets for tomorrow
 04/19/2010           100
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ForeSee Results, Inc. Confidential                            179                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010             0

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ForeSee Results, Inc. Confidential   180   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010           100



 04/19/2010            96

 04/19/2010            52
 04/19/2010            81            Sprint Center                               Television




 04/19/2010           100

 04/19/2010            89                                                                     Print tickets


 04/19/2010             7


 04/19/2010            85
 04/19/2010            89
 04/19/2010           100            redwings.nhl.com   redwings.nhl.com




ForeSee Results, Inc. Confidential                                         181                                Satisfaction Performance Report
Date Created: 05/02/2010




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 04/19/2010            85            Mojo
 04/19/2010            89

 04/19/2010            89


 04/19/2010           100
 04/19/2010            93            rbc.com




 04/19/2010            70            JoelOsteen.com                         Don't attend events typically



 04/19/2010             4                             group website

 04/19/2010            89

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 04/19/2010           100



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ForeSee Results, Inc. Confidential                                    182                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            96

 04/19/2010            82                                                             Got an email for survey
 04/19/2010            85

 04/19/2010            85            www.thenorva.com   www.thenorva.com



 04/19/2010            70
 04/19/2010            67

 04/19/2010           100


 04/19/2010            67




 04/19/2010            63                                                        TV

 04/19/2010            74            cirqu du soleil
 04/19/2010           100                               tix@musictoday.com




 04/19/2010            67
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ForeSee Results, Inc. Confidential                                         183                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            48

 04/19/2010            85
                                                                                               directly from venue email &
                                                                                               web sites and from artist web
 04/19/2010            22                                                                      sites
 04/19/2010            70            LA Times Festival of Books   Cultural & literary events
 04/19/2010            70
 04/19/2010            59


 04/19/2010            67                                                                      searching the internet



 04/20/2010            89
 04/20/2010            93


 04/20/2010           100

 04/20/2010            96

 04/20/2010           100

 04/20/2010             0                                         tunelab.com

                                                                                               To be able to get my tickets on
                                                                                               line. I am unable to print using
                                                                                               Adobe and that is what your      Don't know. Have not
 04/20/2010            11                                                                      service provides                 received a resonse.
 04/20/2010            96                                         myspace
 04/20/2010            96
                                                                  cynthia woods michelle
 04/20/2010            78                                         pavilion
 04/20/2010            22
 04/20/2010            89
 04/20/2010            44
 04/20/2010            70




ForeSee Results, Inc. Confidential                                                     184                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            93            Stevemartin.com

 04/20/2010             4                                    Television

 04/20/2010            67
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 04/20/2010           100
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 04/20/2010            93
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ForeSee Results, Inc. Confidential                     185                Satisfaction Performance Report
Date Created: 05/02/2010




                                           Wanted to see if some of my
                                           favorite performers were
                                           planning any concerts or tours
 04/20/2010            33                  anytime soon.

 04/20/2010             0
 04/20/2010            67
 04/20/2010             0

 04/20/2010            59
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 04/20/2010            30




ForeSee Results, Inc. Confidential   186                Satisfaction Performance Report
Date Created: 05/02/2010




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 04/20/2010            15            02
 04/20/2010            22

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                                                           sherdog.com

 04/20/2010            48                                  boxingscene.com

 04/20/2010            89

 04/20/2010             0            oakbrook drury lane
 04/20/2010           100
 04/20/2010            26                                                          print out tickets
 04/20/2010            89


 04/20/2010           100




ForeSee Results, Inc. Confidential                                           187                  Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   myspace and facebook and
 04/20/2010            44                                          twitter via my friends


 04/20/2010            52            soulciti.com gospelcity.com




 04/20/2010             7

 04/20/2010           100


 04/20/2010            89                                                                     Print tickets
 04/20/2010            78




 04/20/2010             0
 04/20/2010            78




ForeSee Results, Inc. Confidential                      188                                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            78


 04/20/2010            78




 04/20/2010            67                          artist websites

 04/20/2010           100
 04/20/2010            82
 04/20/2010            48            reprise.org


 04/20/2010            33
 04/20/2010            78

 04/20/2010            63
 04/20/2010            56                          livedaily



 04/20/2010            67


 04/20/2010            89

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ForeSee Results, Inc. Confidential                                   189   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            33
 04/20/2010            93

 04/20/2010            44            dci.org




 04/20/2010            11
 04/20/2010            56                                           facebook

 04/20/2010            96




                                     Alltech FEI World Equestrian
 04/20/2010            63            Games




ForeSee Results, Inc. Confidential                                             190   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            56            rush.com


 04/20/2010             0
 04/20/2010            85
 04/20/2010            85            livenation
 04/20/2010            74
 04/20/2010            33
 04/20/2010           100




 04/20/2010             0
 04/20/2010            78



 04/20/2010            89            Mountain Winery


                                                                 Newspaper, radio
 04/20/2010            30            traintravelling.com         announcements
                                                                                    purchased tickets have not
 04/20/2010            70                                                           arrived via USPS




ForeSee Results, Inc. Confidential                         191                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010           100
 04/20/2010           100




 04/20/2010            15            livenation
 04/20/2010           100            x 103.9

 04/20/2010             0            san diego chargers

 04/20/2010            89            msn.hotmail                                    print purchased tickets


 04/20/2010            85


 04/20/2010            93



 04/20/2010            89


 04/21/2010            85
 04/21/2010           100
                                                          ticketpoppr.com &
 04/21/2010            89                                 ticketcenterpr.co


 04/21/2010            81
 04/21/2010            89
 04/21/2010            78
 04/21/2010            89

 04/21/2010            67
 04/21/2010            89            Dallas Mavs
 04/21/2010            22

 04/21/2010             0

 04/21/2010            96

 04/21/2010            70


ForeSee Results, Inc. Confidential                                            192                Satisfaction Performance Report
Date Created: 05/02/2010



 04/21/2010            89
 04/21/2010            67            plum


                                     Can't remember - comparison
                                     site from link from a google
 04/21/2010            67            search                       Music websites, time out, etc
 04/21/2010           100

 04/21/2010            44            o2 blueroom

 04/21/2010            85
                                                                                                  make sure my tickets have
                                                                                                  been confirmed for huey lewis
 04/21/2010            74                                                                         and the news




                                     plum benefits throught my job plum benefits and workplace
 04/21/2010            78            that leads to ticket master.com benefits

 04/21/2010            82

 04/21/2010            96
 04/21/2010            56




 04/21/2010            78                                          Live Nation
 04/21/2010           100



 04/21/2010            30
 04/21/2010            89




ForeSee Results, Inc. Confidential                                                    193                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            63
 04/21/2010            85




 04/21/2010            44                                               To complain to you directly
 04/21/2010           100            redrocks....
 04/21/2010            74
 04/21/2010            74
 04/21/2010            78

 04/21/2010           100
                                                                        check if tickets have been
 04/21/2010            74                                               shipped
 04/21/2010            19                           music blogs




 04/21/2010            74
 04/21/2010             4
 04/21/2010           100                           twitter

 04/21/2010            59

 04/21/2010            44
 04/21/2010            89

 04/21/2010            89




ForeSee Results, Inc. Confidential                                194                Satisfaction Performance Report
Date Created: 05/02/2010


                                                             Check status of mailing of
                                                             purchased tickets. Says they
                                                             were mailed but doesn't say
                                                             when and I haven't received
                                                             them or an email saying they
 04/21/2010            22                                    were mailed.



 04/21/2010            11            citiprepass.com
 04/21/2010            89


 04/21/2010            56

 04/21/2010            70            njdevils.com

 04/21/2010            74



 04/21/2010            74


                                                             respond to your email asking
 04/21/2010             0                                    me to contact you

 04/21/2010            89




 04/21/2010            56
 04/21/2010            67




 04/21/2010            22




ForeSee Results, Inc. Confidential                     195                Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010           100
                                                                                  TICKETS THAT I
                                                                                  PURCHASED WERE NEVER
 04/21/2010            0                                                          RECEIVED!
 04/21/2010           100




 04/21/2010            63
 04/21/2010           100



 04/21/2010            93




 04/21/2010            89            adam lamberts tour info



 04/21/2010            81
 04/21/2010            44


 04/21/2010            96
 04/21/2010            78
                                                                                  check tickets and print out
 04/21/2010            74                                            television   tickets




ForeSee Results, Inc. Confidential                             196                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            59
 04/21/2010           100

 04/21/2010            85            the norva       the norva, pollstar
 04/21/2010            96                            artists websites
 04/21/2010           100
 04/21/2010           100
 04/21/2010            74            Wicked


 04/21/2010            81
 04/21/2010            93




 04/21/2010            15                            Facebook

 04/21/2010           100            google
 04/21/2010            44
 04/21/2010           100

 04/21/2010            78
 04/21/2010             0            fuck you
 04/21/2010           100
 04/21/2010            56            kohl's center




 04/21/2010            0             Kfog
 04/21/2010           100
 04/21/2010           100


ForeSee Results, Inc. Confidential                                         197   Satisfaction Performance Report
Date Created: 05/02/2010


                                                              Specific to the place of event
                                                              such as "Palace of Aubrun
 04/21/2010            85            Palace of Auburn Hills   Hills"

 04/21/2010           100
 04/21/2010            63                                     ticketmastr
 04/21/2010           100

 04/21/2010            48
 04/21/2010            59                                                                      TV commerical
 04/21/2010           100
 04/21/2010            44

 04/21/2010            93



 04/21/2010             0
 04/21/2010            48
 04/21/2010           100
 04/21/2010            78




 04/22/2010            11


 04/22/2010            67                                                                      sounders games

 04/22/2010            85
 04/22/2010            96
 04/22/2010            89            wiggles
 04/22/2010           100
 04/22/2010            85
 04/22/2010            85
 04/22/2010            93
 04/22/2010            15
 04/22/2010            44            livenatiom


 04/22/2010            81                                     Message boards.
 04/22/2010           100

 04/22/2010            67            Yours


ForeSee Results, Inc. Confidential                                                198                           Satisfaction Performance Report
Date Created: 05/02/2010



 04/22/2010            89
 04/22/2010            93

 04/22/2010            89            hollywood bowl                  print tickets




                                                                     print purchased tickets to
 04/22/2010             0                                            Yankees baseball game
 04/22/2010            96
 04/22/2010             0
 04/22/2010            22
 04/22/2010            81

 04/22/2010            70            ticketmaster new salert
                                                                     Looking for Michael Bolton
 04/22/2010            48                                            concert Dates
                                                                     find out what happened to my
                                                                     tickets for the upcoming
 04/22/2010            59                                            concert!

 04/22/2010            96




 04/22/2010            89
 04/22/2010             0




ForeSee Results, Inc. Confidential                             199                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            22
 04/22/2010            89

 04/22/2010            56

 04/22/2010            78            livewire
 04/22/2010            89


 04/22/2010            22                                                             friends
 04/22/2010            71

 04/22/2010            93



 04/22/2010            71            philadelphia union


 04/22/2010            78
 04/22/2010            74



 04/22/2010            52
 04/22/2010            78




 04/22/2010            11                                    Of the group or team




 04/22/2010            56
 04/22/2010            78            New Orleans Jazz Fest




ForeSee Results, Inc. Confidential                                              200             Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            44
 04/22/2010            93
 04/22/2010           100

                                                                 All I want to do is buy some
                                                                 tickets to Jersey Boys at the
 04/22/2010             0                                        Forrest theatre.
 04/22/2010            74            davemathewsband.com




 04/22/2010             0            pga.com
 04/22/2010            74
 04/22/2010           100
 04/22/2010           100            yahoo mail
 04/22/2010            71            The Norva
 04/22/2010            89            ozzfest


 04/22/2010            78


 04/22/2010            74            Nederlander Theatre
 04/22/2010            96
 04/22/2010            89




ForeSee Results, Inc. Confidential                         201                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                          LiveNation.com, American
                                                          Express advance info, Citibank
                                                          Advance info (obviously not
                                                          sure of the actual addresses of
 04/22/2010            78            LiveNation.com       the last 2 mentioned)
 04/22/2010           100

 04/22/2010             0            lilith.com
 04/22/2010            89



 04/22/2010            81
 04/22/2010            89
 04/22/2010            71
 04/22/2010            89            facebook             Facebook
 04/22/2010            78


 04/22/2010            78

 04/22/2010            52
                                     BACKSTAGE WITH BON
 04/22/2010            85            JOVI FAN CLUB SITE   BON JOVI
 04/22/2010            96




ForeSee Results, Inc. Confidential                                            202           Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            48            hollywood bowl

 04/22/2010            82                                            google                 checking ticket order progress
                                     Received an E-mail w/ presale
 04/22/2010            78            information.

 04/22/2010            70                                            tickrt factory         view when tickets ready
 04/22/2010            89            us open

 04/22/2010            67




 04/22/2010             0




 04/22/2010            78


 04/22/2010            67
 04/22/2010            78


ForeSee Results, Inc. Confidential                                                    203                Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010           100
 04/22/2010            89




 04/22/2010            89
 04/22/2010           100

 04/22/2010           100                                          Print my tickets

 04/22/2010            96

 04/22/2010            78

 04/22/2010            67
                                                                   Looking At The Prices OF
 04/22/2010            56                                          Justin Bieber Tickets




 04/22/2010            89            Travel Zoo to theater

 04/22/2010           100
 04/22/2010            44
 04/22/2010            89




ForeSee Results, Inc. Confidential                           204                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://jackjohnsonmusic.com/to
 04/22/2010            89            ur                             Google.com
 04/22/2010           100


 04/22/2010            37            playerschampionship.com
 04/22/2010            26            American Airlines Center
                                                                                       To print tickets purchased for
 04/22/2010            89                                                              an event.


 04/22/2010            63

 04/22/2010           100
 04/22/2010            67



 04/22/2010            81



 04/22/2010            56
 04/22/2010            96

 04/22/2010           100
 04/22/2010            70
 04/22/2010            74            Saenger Theater
 04/22/2010            52

 04/22/2010            78




ForeSee Results, Inc. Confidential                                               205                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            63
 04/22/2010            11
 04/22/2010           100                                                                     email

 04/22/2010             0

 04/22/2010           100            universal circus

                                                                                              Try to purchase Justin Bieber's
                                                                                              tickets for my daughters for the
 04/22/2010           100                                     Search for what I want to see   July concert at Nokia Theater

 04/22/2010            34                                     tv adds




 04/22/2010            81
 04/22/2010           100



 04/22/2010            82

 04/22/2010           100
 04/22/2010            82
 04/22/2010            89




 04/22/2010            70                                     tv
 04/23/2010            74


ForeSee Results, Inc. Confidential                      206                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            63                             looking to price out tickets




 04/23/2010            59


 04/23/2010            59
 04/23/2010           100

 04/23/2010           100


 04/23/2010            89                  Tv shows
 04/23/2010            22

 04/23/2010            89




 04/23/2010            11


 04/23/2010            89


 04/23/2010           100
 04/23/2010            82
 04/23/2010           100
 04/23/2010            52
 04/23/2010            81
 04/23/2010            56


 04/23/2010            67
 04/23/2010            63




ForeSee Results, Inc. Confidential   207                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            89            an emqail




 04/23/2010            29
 04/23/2010           100            Capital FM
 04/23/2010           100

 04/23/2010            89


 04/23/2010            89                                        no         no

 04/23/2010            81
 04/23/2010            89

 04/23/2010             0                                                        stop emails


 04/23/2010            74

 04/23/2010            70
 04/23/2010            89            Disney.UK
 04/23/2010            89


 04/23/2010             7                                                        complain


 04/23/2010            37
 04/23/2010            96



 04/23/2010             0
 04/23/2010            78
 04/23/2010           100            gloriamfranklin@yahoo.bom
 04/23/2010           100
 04/23/2010           100


ForeSee Results, Inc. Confidential                                    208                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            44




 04/23/2010            74


 04/23/2010            22
 04/23/2010            89
 04/23/2010           100
 04/23/2010            30
 04/23/2010            85            usta.com
 04/23/2010             0




 04/23/2010            67




 04/23/2010             0                                                google
 04/23/2010            89                       theatermania.com



 04/23/2010            81


 04/23/2010             0
 04/23/2010            89



 04/23/2010           100
 04/23/2010           100


ForeSee Results, Inc. Confidential                                 209            Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010             0
 04/23/2010            89
 04/23/2010            96                                            question of seating
 04/23/2010            44

 04/23/2010            81

 04/23/2010            59            TicketMaster
 04/23/2010            89



 04/23/2010            59




 04/23/2010            15
 04/23/2010            93
 04/23/2010            89

 04/23/2010            67




 04/23/2010             0
                                                                     to establiush the finishing time
 04/23/2010             0                                            of the play.



 04/23/2010            96            genesis.com

 04/23/2010            74            gmail          AEG Live




ForeSee Results, Inc. Confidential                             210                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            74



                                                                                       Search ticket order from 3/22.
 04/23/2010            63                                                              They have not arrived yet.

 04/23/2010            22




 04/23/2010            89
 04/23/2010           100            ad for House of Blues
 04/23/2010            67
 04/23/2010            89

 04/23/2010            67
 04/23/2010           100            chateau ste michelle
 04/23/2010           100
 04/23/2010           100




 04/23/2010            96
 04/23/2010            89
 04/23/2010           100
 04/23/2010            70            U2.COM
                                                                                       to find out when tickets go on
 04/23/2010            59                                    Pittsburgh Steelers.com   sale




 04/23/2010            15                                                              customer complaint
 04/23/2010            67
 04/23/2010           100


ForeSee Results, Inc. Confidential                                              211                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010             7
 04/23/2010            85



 04/23/2010             0            Mobile Symphony                                                   google search



                                     http://events.latimes.com/festiv last.fm/pitchfork.com/official
 04/23/2010            19            alofbooks/tickets-faq/#need      band pages/myspace
                                                                                                                       I got an e-mail about
                                                                                                                       upcoming concerts in my area
                                                                                                                       and found Silversun Pickups
 04/23/2010            96                                                                                              on the list

 04/23/2010           100




 04/23/2010            67
 04/23/2010           100
 04/23/2010            63
 04/23/2010           100




 04/23/2010            44                                                                                              Confirm telephone order

 04/23/2010           100
 04/23/2010           100
 04/23/2010            67




 04/23/2010             0
 04/23/2010            96


ForeSee Results, Inc. Confidential                                                         212                                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/23/2010            81

 04/23/2010           100
 04/23/2010            0

 04/23/2010           100            PGATour.com
 04/23/2010            85

 04/23/2010            93


 04/23/2010            11




 04/23/2010             0            Carrie Underwood Fan Club


 04/23/2010            56


 04/23/2010            56                                              Friend, or military installation.
 04/23/2010           100            www.marketamerica.com
 04/23/2010            78
 04/23/2010            22




 04/23/2010             0            aac



 04/24/2010            18
 04/24/2010            85
 04/24/2010            78
 04/24/2010           100
 04/24/2010            85




ForeSee Results, Inc. Confidential                               213                                       Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            89            yahoo
 04/24/2010            89
 04/24/2010            85                    nba.com - nba.com/spurs
 04/24/2010            70
 04/24/2010            93                    Live Nation
                                                                       I look up who or what I want to
 04/24/2010            96                                              see randomly.
 04/24/2010            70


 04/24/2010            56


 04/24/2010           100
 04/24/2010            78            cox
 04/24/2010           100
 04/24/2010            93                    LiveNation




ForeSee Results, Inc. Confidential                             214                                       Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            78

 04/24/2010           100            john Mayer
 04/24/2010            70




 04/24/2010            96
 04/24/2010            67
 04/24/2010            44

 04/24/2010            44                         usa today
 04/24/2010           100



 04/24/2010            93


ForeSee Results, Inc. Confidential                            215   Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            52

 04/24/2010            78
 04/24/2010            96

 04/24/2010            85            ovation
 04/24/2010            89            aol mail
 04/24/2010            81



 04/24/2010            85




 04/24/2010            89
 04/24/2010            85

 04/24/2010            89


 04/24/2010             0




 04/24/2010            67
 04/24/2010            78                       www.rush.com
 04/24/2010           100
 04/24/2010            78

 04/24/2010            74                       google


ForeSee Results, Inc. Confidential                             216   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                   review of The Tim Mcgraw
 04/24/2010           100                                                          concert.
 04/24/2010            0             www.wwe.com

 04/24/2010            63
 04/24/2010            67
 04/24/2010           100




 04/24/2010            22
 04/24/2010            74            wpoc.com             wpoc.com
 04/24/2010            78

 04/24/2010            11
 04/24/2010            93


 04/24/2010            85
 04/24/2010            78

 04/24/2010           100




 04/24/2010            41
 04/24/2010            81
 04/24/2010           100




                                                          Band websites, social
 04/24/2010            22                                 networking.
 04/24/2010            67
 04/24/2010           100            saengartheater.com
 04/24/2010           100




ForeSee Results, Inc. Confidential                                           217               Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            56

 04/24/2010           100




 04/24/2010            52
 04/24/2010           100
 04/24/2010            67




 04/24/2010            89                         fan sites



 04/24/2010            63
 04/24/2010           100




 04/24/2010             0            furtur.net
 04/24/2010             4
 04/24/2010            93

 04/24/2010            89

 04/24/2010            44                         Paste Magazine
 04/24/2010            78




ForeSee Results, Inc. Confidential                                 218   Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            22
 04/24/2010           100
                                                                   Checking the status of my
 04/24/2010           100                                          order

 04/24/2010            67


                                                                   Check if tickets for a particular
                                                                   event had been printed and
 04/24/2010            81                                          shipped to me yet.
 04/24/2010            89




 04/25/2010            52


 04/25/2010             7            fraze.com   fraze.com

 04/25/2010           100




ForeSee Results, Inc. Confidential                           219                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                    i WANT TO KNOW WHERE
                                                                                                    ARE THE TICKETS I PAID
 04/25/2010             0                                                                           FOR




 04/25/2010            67


 04/25/2010           100
 04/25/2010            93
 04/25/2010           100

 04/25/2010            63                          POLLSTAR      JAMBASE
 04/25/2010           100

 04/25/2010           100                                                                           career opportunity

 04/25/2010            70
 04/25/2010            89                          tiketek
 04/25/2010           100
 04/25/2010            19


 04/25/2010            63                                                  tv advertising

 04/25/2010            59
                                                                                                    changing my myTicketmaster
 04/25/2010            89                                                                           email

 04/25/2010            85
 04/25/2010            78

 04/25/2010            70            allkpop.com   allkpop.com

 04/25/2010            74                                                  television commercials


ForeSee Results, Inc. Confidential                                   220                                         Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            67



 04/25/2010            85

 04/25/2010           100

 04/25/2010            26                                    my son..

 04/25/2010            93

 04/25/2010            41

 04/25/2010            44            from your email                    event survey


 04/25/2010           100




 04/25/2010            74
                                                                        looking for tickets for
 04/25/2010           100            wachovia arena                     smuckers on ice
 04/25/2010            0

 04/25/2010            85




 04/25/2010             0            BroadwayBox.com

 04/25/2010            89
 04/25/2010            89




 04/25/2010            45
 04/25/2010            78


ForeSee Results, Inc. Confidential                     221                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010           100                                  pollstar.com
 04/25/2010            56




 04/25/2010             0
                                                                                                   Check status of USPS delivery
                                                                                                   of my ticket ordered by phone
 04/25/2010            59                                                                          on 04/15/2010


 04/25/2010            70

 04/25/2010           100


                                                           ohmyrockness.com
 04/25/2010            26                                  Bowerypresents.com




 04/25/2010             0            NHL Phoenix Coyotes                          sports related


 04/25/2010            18
 04/25/2010            70
 04/25/2010            56




 04/25/2010            67
 04/25/2010            96


ForeSee Results, Inc. Confidential                                          222                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            93
 04/25/2010            96
 04/25/2010           100                                               sell tickets
 04/25/2010           100



 04/25/2010            96


 04/25/2010           100            coyotes.nhl.com
 04/25/2010            67                                               print tickets
 04/25/2010            85
 04/25/2010            81


 04/25/2010            37

 04/25/2010           100            KFOG radio station webpage
 04/25/2010            70



 04/25/2010             0


 04/25/2010            78


 04/25/2010           100




 04/25/2010            67

 04/25/2010           100

 04/25/2010            56


ForeSee Results, Inc. Confidential                                223                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            33            further.net

 04/25/2010            89

 04/25/2010            63
 04/25/2010            89




 04/25/2010             4




 04/25/2010             0                          usopen.org




                                                                      register to make it easier to
 04/25/2010            30                                             get tickets on the 10th of May
 04/25/2010             0


ForeSee Results, Inc. Confidential                              224                Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            78            Brad Paisley's website
 04/25/2010            74
 04/25/2010            89




 04/25/2010            45




 04/25/2010            52
 04/25/2010            89
 04/25/2010            89




 04/25/2010            89


 04/25/2010            78
 04/25/2010           100            thunder.nba
 04/25/2010            81
 04/25/2010           100                                           sporting events
 04/25/2010           100
 04/25/2010           100
 04/25/2010           100




 04/25/2010             0




 04/25/2010            63


ForeSee Results, Inc. Confidential                            225                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            89
 04/25/2010            48
 04/25/2010           100                                                                television, radio
 04/25/2010            74

 04/25/2010             7                                                                television or radio
 04/25/2010            78

 04/26/2010            89

 04/26/2010            96
 04/26/2010           100
 04/26/2010            48

 04/26/2010             4

 04/26/2010           100                                       artists websites



                                     while doing the purchase
 04/26/2010            89            survey survey

                                                                                         when igo to jobing .com arena
 04/26/2010           100                                                                and hear the announcements




ForeSee Results, Inc. Confidential                                                 226                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010             0


 04/26/2010            59

 04/26/2010            78
 04/26/2010            89
 04/26/2010            81            e-mail

 04/26/2010            74                     SODO Showbox
 04/26/2010            89
 04/26/2010            89


 04/26/2010            96


ForeSee Results, Inc. Confidential                           227   Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            63



 04/26/2010            11
 04/26/2010            74

 04/26/2010           100



 04/26/2010            4                   friends, radio and Tv
 04/26/2010            0
 04/26/2010           100


 04/26/2010           100
 04/26/2010           100
 04/26/2010            82



 04/26/2010             0


 04/26/2010            70

 04/26/2010           100
 04/26/2010           100

 04/26/2010            67

 04/26/2010            48
 04/26/2010           100

                                                                   print tickets that have been
 04/26/2010            67                                          purchased

 04/26/2010            48


 04/26/2010             0                  Newspaper




ForeSee Results, Inc. Confidential   228                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            15                          from the various venues
 04/26/2010           100



 04/26/2010           100


 04/26/2010            63

 04/26/2010            82


 04/26/2010            30


 04/26/2010            78

 04/26/2010           100            Hotmail.com                                                        Print Tickets
 04/26/2010           100
                                                                             checking the artists own
 04/26/2010           100                                                    website
 04/26/2010           100
 04/26/2010            67

 04/26/2010            67


 04/26/2010           100


 04/26/2010            85
 04/26/2010            74



 04/26/2010            52




ForeSee Results, Inc. Confidential                                    229                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            78
 04/26/2010            71                           concert info
 04/26/2010            93


 04/26/2010            33
 04/26/2010            74
                                                                                         Check on tickets ordered over
                                                                                         phone that I requested be e-
 04/26/2010            67                                                                mailed to me

 04/26/2010            81




 04/26/2010            85
                                                                                         look for additional tickets for a
 04/26/2010            56            metopera.org                        all the above   event


 04/26/2010            89

 04/26/2010           100
 04/26/2010           100
 04/26/2010            89
 04/26/2010            85                                                E-Mails


 04/26/2010           100


ForeSee Results, Inc. Confidential                                 230                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            30



 04/26/2010            78




 04/26/2010            70
 04/26/2010            85


 04/26/2010            15
 04/26/2010            89                               artist website


 04/26/2010            89                                                       Confirm a ticket order.

 04/26/2010           100
 04/26/2010           100




 04/26/2010            11
 04/26/2010            78                               Nascar.com
 04/26/2010            78




 04/26/2010            78            capitals.nhl.com   google searches

 04/26/2010            78

 04/26/2010           100
 04/26/2010            93


ForeSee Results, Inc. Confidential                                        231                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/26/2010             4

 04/26/2010            78

 04/26/2010            41




 04/26/2010            48                                                          TV commercials.




 04/26/2010            15
 04/26/2010            75            neworleanscvb.com

 04/26/2010            89

 04/26/2010            52
 04/26/2010            96


 04/26/2010            78
 04/26/2010            89                                      venue sites

 04/26/2010            89



 04/26/2010            11            lion king officia; site
 04/26/2010            93

 04/26/2010            82

 04/26/2010            59
 04/26/2010            89
 04/26/2010             0

 04/27/2010             0
 04/27/2010           100
 04/27/2010            78
 04/27/2010             0




ForeSee Results, Inc. Confidential                                           232                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010           100




 04/27/2010             0




 04/27/2010            56

 04/27/2010            66                  i like to see if there tickets left

 04/27/2010            11




ForeSee Results, Inc. Confidential   233                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            59
 04/27/2010            85
 04/27/2010           100




 04/27/2010            56


 04/27/2010            82




ForeSee Results, Inc. Confidential   234   Satisfaction Performance Report
Date Created: 05/02/2010




                                                  yahoo.com               Browse for gift ideas for family
 04/27/2010            59                         ocregister.com          (event tickets).
 04/27/2010           100            Shea's.org
 04/27/2010           100
                                                  Rush.com and
 04/27/2010            82                         rushisaband.com




 04/27/2010            33




ForeSee Results, Inc. Confidential                                  235                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            89            lakers.com


 04/27/2010            44
 04/27/2010            56            endonline.com




                                                                                              looking for specific seat
                                                                                              locations, but search does not
 04/27/2010            33            mountain winery                mountain winery website   have that option. that

 04/27/2010            74

 04/27/2010            93
 04/27/2010            82




 04/27/2010           100            cmac
                                     Gmail from an e-mail sent to
 04/27/2010           100            me


 04/27/2010            78

 04/27/2010           100




ForeSee Results, Inc. Confidential                                                    236                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010             4




                                     ORLANDO FLORIDA VISITOR
 04/27/2010            81            CENTER EVENTS PAGE

 04/27/2010            56



 04/27/2010            19

 04/27/2010            78
 04/27/2010           100



                                     Email website (email linking to
 04/27/2010            78            this website).
 04/27/2010            44

 04/27/2010           100
 04/27/2010            0                                                     email and print notification




ForeSee Results, Inc. Confidential                                     237                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            22
 04/27/2010            33




 04/27/2010            15

 04/27/2010            96                                  youtube & Nickelback fan club


 04/27/2010            30            comerica park

 04/27/2010             0
                                                                                           checking the price of tickets to
 04/27/2010            78                                                                  various events




 04/27/2010            70
 04/27/2010            82

 04/27/2010            78

 04/27/2010            44


ForeSee Results, Inc. Confidential                   238                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            63
 04/27/2010            89            atlantahawks.com            e-mails from friends
 04/27/2010            78            Cant recall
 04/27/2010            89




 04/27/2010            96
                                                                                        I attempted unsuccessfully to
 04/27/2010            33                                                               sell tickets
 04/27/2010           100

 04/27/2010           100
 04/27/2010           100
 04/27/2010           100




 04/27/2010            63            Broadway in Chicago


 04/27/2010            78
 04/27/2010            56




 04/27/2010             0
 04/27/2010            82
 04/27/2010            63




 04/27/2010           100                                                               Print Out Tickets
 04/27/2010            78


ForeSee Results, Inc. Confidential                         239                                        Satisfaction Performance Report
Date Created: 05/02/2010



 04/27/2010            89
 04/27/2010            78



 04/27/2010            19
 04/27/2010           100
 04/27/2010           100                      broadway chicago
 04/27/2010            82                                                   Print pre-bought tickets
 04/27/2010            67




 04/27/2010            82                      Yahoo

 04/27/2010           100


 04/27/2010            26            rush


 04/27/2010            74


 04/27/2010           100            twitter   twitter
                                               whatthefolk.net;             set up account to quickly get
 04/27/2010            67                      flightoftheconchords.co.nz   tickets.
 04/27/2010            89
 04/27/2010            78



 04/27/2010            26


ForeSee Results, Inc. Confidential                                 240                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            23

 04/27/2010           100
 04/27/2010           100

 04/27/2010            89
 04/27/2010            89            ColoradoRockies.com
 04/27/2010           100
 04/27/2010            33
 04/27/2010            44

 04/27/2010            44
 04/27/2010           100
 04/27/2010            89
 04/27/2010           100                                                            google

 04/27/2010            89            Chicago Blackhawks    various fan sites
 04/27/2010            33

 04/27/2010            85                                  EaglesTypepad.com
 04/27/2010            45



 04/27/2010            52


 04/27/2010            71
 04/28/2010            89
 04/28/2010           100




 04/28/2010            30
 04/28/2010            85


 04/28/2010            93
 04/28/2010           100




ForeSee Results, Inc. Confidential                                             241            Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            93                             aventura tickets
 04/28/2010            89
 04/28/2010           100
 04/28/2010            78
 04/28/2010            41
 04/28/2010            67
 04/28/2010            41

 04/28/2010            41
 04/28/2010            85

 04/28/2010             0

 04/28/2010            85




 04/28/2010            78

 04/28/2010            34

 04/28/2010            96
 04/28/2010            78
 04/28/2010            89
 04/28/2010            59




 04/28/2010            30            KASE 101


 04/28/2010            37




ForeSee Results, Inc. Confidential              242                Satisfaction Performance Report
Date Created: 05/02/2010




                                     AFL website and stage
 04/28/2010            41            production websites

 04/28/2010            52

 04/28/2010             4

 04/28/2010           100
 04/28/2010            78



 04/28/2010           100
 04/28/2010            67


 04/28/2010            7
 04/28/2010           100

 04/28/2010            52
 04/28/2010            89
 04/28/2010           100


 04/28/2010            59




ForeSee Results, Inc. Confidential                     243   Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            89
 04/28/2010            89
 04/28/2010            78
 04/28/2010           100



 04/28/2010            33                                           From the artists' websites

 04/28/2010            96

 04/28/2010            82                                           local websites that list events


 04/28/2010             7
 04/28/2010            30
                                                                                                                   check out events and ticket
 04/28/2010           100                                                                                          prices

 04/28/2010            15


 04/28/2010            26            broadway - san diego                                             Television
                                     americanexpressticketsavings
 04/28/2010            89            center (not)
 04/28/2010            78




 04/28/2010            33
 04/28/2010           100            Ticketmaster




ForeSee Results, Inc. Confidential                                                       244                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            19            wilbur theature Boston ma   google
 04/28/2010            96            email




 04/28/2010            81




 04/28/2010           100
 04/28/2010            78
 04/28/2010            78
 04/28/2010            74
 04/28/2010            85

                                                                                CHECKING TO SEE IF
 04/28/2010            63                                                       TICKETS WERE MAILED
 04/28/2010            48




ForeSee Results, Inc. Confidential                                        245            Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010           100
 04/28/2010            89
 04/28/2010            48            pcpa
 04/28/2010            67




                                                                         I was trying to figure out which
                                                                         of my tickets came with the
                                                                         free Rolling Stone
                                                                         subscription. I forgot because I
                                                                         bought tickets for 2 different
                                                                         concerts close together. I
 04/28/2010            59                   the specific band websites   couldn't find my answer.
 04/28/2010            85
 04/28/2010            82

 04/28/2010            67




 04/28/2010            30
 04/28/2010            93




 04/28/2010             0




ForeSee Results, Inc. Confidential                             246                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            82
 04/28/2010            89
 04/28/2010            78




 04/28/2010            89
 04/28/2010           100
 04/28/2010            89

 04/28/2010            96

 04/28/2010            63
                                                     See if tickets for an event were
 04/28/2010            74                            available yet.

 04/28/2010            67            FURTHER

 04/28/2010            96
 04/28/2010            67
 04/28/2010            63




 04/28/2010             0

 04/28/2010            70

 04/28/2010           100
 04/28/2010            89
 04/28/2010           100



 04/28/2010           100




ForeSee Results, Inc. Confidential             247                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            70
 04/28/2010            22

 04/28/2010            70            House of blues
                                                      radio station websites,
 04/28/2010            22                             mysapce, facebook


 04/28/2010            96


 04/29/2010            67
 04/29/2010           100

 04/29/2010            52


 04/29/2010            63

 04/29/2010            52
 04/29/2010            78



 04/29/2010            15
 04/29/2010            56
 04/29/2010           100




 04/29/2010            59
 04/29/2010            63




 04/29/2010             0

 04/29/2010            89                                                       To check on my ticket order


ForeSee Results, Inc. Confidential                                        248                Satisfaction Performance Report
Date Created: 05/02/2010



 04/29/2010            78

 04/29/2010            81

 04/29/2010           100




 04/29/2010             0

 04/29/2010            96

 04/29/2010            89

 04/29/2010            15



 04/29/2010            59
 04/29/2010            85            gmail
 04/29/2010            56
 04/29/2010            59            Yahoo.com




 04/29/2010            11
 04/29/2010             0
 04/29/2010            89
 04/29/2010           100
 04/29/2010            45


ForeSee Results, Inc. Confidential               249   Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010             0
 04/29/2010            96                                  pollstar, live nation,
 04/29/2010            78



 04/29/2010            78
 04/29/2010             7



 04/29/2010            81

 04/29/2010            70            plum benefits




 04/29/2010            78            main wicked website

 04/29/2010            89
 04/29/2010            70


 04/29/2010           100                                                                         print tickets

 04/29/2010            89
 04/29/2010           100
 04/29/2010           100            yahoo                                                email


ForeSee Results, Inc. Confidential                                                  250                           Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78

 04/29/2010           100
 04/29/2010            78




                                     regency ballroom san
 04/29/2010            44            francisco

 04/29/2010            26
 04/29/2010             0




 04/29/2010            63
 04/29/2010           100

 04/29/2010            74                                                     TV advertisement

 04/29/2010           100
 04/29/2010           100
 04/29/2010           100
 04/29/2010            85                                    facebook
 04/29/2010            89            Buddy Guy
 04/29/2010           100
 04/29/2010            63
 04/29/2010            22            margaritaville.com
 04/29/2010            96            ticketmaster.com
 04/29/2010            67            DesMoine Civic Center
 04/29/2010            89            Norvatickets.com
 04/29/2010            85

 04/29/2010            78
 04/29/2010            89
 04/29/2010            81
 04/29/2010            56
 04/29/2010            63
 04/29/2010            96




ForeSee Results, Inc. Confidential                                      251                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010           100


 04/29/2010            48
 04/29/2010            37

 04/29/2010            89


 04/29/2010           100            www.wwe.com   www.wwe.com




 04/29/2010            85
 04/29/2010            74
 04/29/2010            44
 04/29/2010            85

 04/29/2010            78

 04/29/2010            85




ForeSee Results, Inc. Confidential                               252   Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            59
                                     britneyspears.com,
 04/29/2010            63            ladygaga.com



 04/29/2010            22




 04/29/2010            89
 04/29/2010            85

 04/29/2010           100




 04/29/2010             0                                       friends

 04/29/2010            89


ForeSee Results, Inc. Confidential                        253             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                 Weekly or monthly calendars
                                                                                 of events from various
 04/29/2010            59                                                        publications or emails.




 04/29/2010            96
 04/29/2010            67




 04/29/2010            41
 04/29/2010            89


 04/29/2010            89
                                                                                                               To print tickets already
 04/29/2010            85                                                                                      purchased.

 04/29/2010            74            amaericanexpress.com   pollstar.com


 04/29/2010            89            around me




 04/29/2010            11            Summerfest
 04/29/2010            74
 04/29/2010            96




ForeSee Results, Inc. Confidential                                         254                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78


 04/29/2010            41



 04/29/2010            74
 04/29/2010           100
 04/30/2010           100
 04/30/2010            96            BU-Agganis Arena
 04/30/2010            93
 04/30/2010           100


 04/30/2010            89
 04/30/2010            44
 04/30/2010            89


 04/30/2010            48




 04/30/2010            67

 04/30/2010            70




 04/30/2010            78



 04/30/2010            41            www.suns.com/playoffs   suns.com
 04/30/2010            67

 04/30/2010            44

 04/30/2010            89            star wars


ForeSee Results, Inc. Confidential                                      255   Satisfaction Performance Report
Date Created: 05/02/2010



 04/30/2010            52




 04/30/2010             7
 04/30/2010            93
 04/30/2010            89

 04/30/2010             0




 04/30/2010            78

 04/30/2010            70

 04/30/2010           100
 04/30/2010           100

 04/30/2010            89
 04/30/2010            89

 04/30/2010            22                  refund
 04/30/2010            78
 04/30/2010            89
 04/30/2010            56

 04/30/2010            85




ForeSee Results, Inc. Confidential   256            Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                          my tickets were said to have
                                                                                                          been mailed but i didn't
                                                                                                          receive them. Was just trying
                                                                                                          to find a phone # to call
                                                                                                          someone. Do you know you
                                                                                                          DO NOT have a phone # listed
                                                                                                          on your contact us page.
 04/30/2010             4                                                                                 Jees....

 04/30/2010            26
 04/30/2010            93                                   The Band Website
 04/30/2010           100

 04/30/2010            93



 04/30/2010            56




 04/30/2010            41            KMAG99.1
 04/30/2010            67            celine dion




 04/30/2010            41            Stuffed and Unstrung   Playbill
 04/30/2010            89                                                                                 Update billing information
 04/30/2010            82
 04/30/2010           100                                   Facebook
 04/30/2010            93                                                                                 status of tickets
 04/30/2010            67                                                            jus go on computer




ForeSee Results, Inc. Confidential                                             257                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            48
 04/30/2010           100
 04/30/2010           100

 04/30/2010            93            Msn.com                          My children

 04/30/2010           100

 04/30/2010            93                             93x.com


 04/30/2010            67
 04/30/2010            63            eaglesfans.com
 04/30/2010            89
 04/30/2010           100

 04/30/2010            89
 04/30/2010            85
 04/30/2010            44



 04/30/2010            56

 04/30/2010           100


 04/30/2010             0
 04/30/2010            67




ForeSee Results, Inc. Confidential                              258                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            89



 04/30/2010            59

 04/30/2010           100
 04/30/2010            89


                                     theatermania.com;
 04/30/2010            78            broadway.com
 04/30/2010             0
 04/30/2010           100
 04/30/2010            89
 04/30/2010           100




 04/30/2010            63

 04/30/2010            78

 04/30/2010            63                                      Parking


 04/30/2010            67            news papers




 04/30/2010             7
 04/30/2010            59

 04/30/2010             0
 04/30/2010            85
 04/30/2010            70


ForeSee Results, Inc. Confidential                       259             Satisfaction Performance Report
Date Created: 05/02/2010



 04/30/2010            63

 04/30/2010            85

 04/30/2010            44
 04/30/2010            67
 04/30/2010            63



 04/30/2010            85            Youtube, facebook, lable
 04/30/2010           100                                       looking at prices
 04/30/2010           100
 04/30/2010            85
 04/30/2010           100
 04/30/2010           100




 04/30/2010            41

 04/30/2010           100



 04/30/2010            96


 04/30/2010            89

 04/30/2010            78
 04/30/2010            59
 04/30/2010            89

 04/30/2010           100
 04/30/2010            56




ForeSee Results, Inc. Confidential                      260                   Satisfaction Performance Report
Date Created: 05/02/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=US


                                                                                                                                  Is there anything you would
                                                                     Why weren't you able to
Other event for purchasing           Other event for researching                                        Other website where you     like to share specifically
                                                                    accomplish what you came
         tickets                               tickets                                                      became aware:         about the purchase process
                                                                             to do?
                                                                                                                                              today?


                                                                   Because you dont have the
                                                                   event posted as if it doesn't
                                                                   exist. But I found the event on
                                                                   another website and I am very
                                                                   disappointed. Its not giving me
                                                                   any options to accomplish
                                                                   what I need to for my wife and
                                                                   I. I've spent all night navigating
                                                                   through this site and found
                                                                   nothing. Two minutes on
                                                                   ticketron and I found it. I wish
                                                                   this site would have said the
                                                                   tickets were sold out or
                                                                   anything other than saying that
                                                                   this particular concert is not
                                                                   happening. Jagged Edge Aril
                                                                   09,2010 Houston Arene
                                                                   Theatre. check it yourself and
                                                                   e-mail me at
                                                                   jpozain@yahoo.com


                                                                                                                                  Why should I pay to save you
                                                                                                                                  postage, printing and mailing?
                                                                                                                                  Why is there both a
                                                                                                                                  convenience fee and a
                                                                                                                                  purchasing charge
                                                                                                                                  I hate your extra charges:
                                                                                                                                  Processing fee? Facility
                                                                                                                                  Charge? Convenience
                                                                                                                                  fee?and tax fees? Does not
                                                                                                                                  make sense?!!! why.


ForeSee Results, Inc. Confidential                                                      261                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     I wanted specific info on
                                     performers, their times and
                                     acommodations and prices for
                                     aproximately 4 adults

                                     I used the search part and you
                                     didn't have any info on what I
                                     was looking for.
                                                                       i wanted to choose the mail
                                                                       option for delivery---but for
                                                                       some reason i was only
                                                                       allowed to choose will call... or
                                                                       maybe it was just unclear as to
                                                                       how i could choose other
                                                                       options. :(



                                     Your site was not able to
                                     provide the info I was looking
                                     for.




                                     Could not find what i was
                                     looking for. Site kept giving
                                     error messages, or site was
                                     not set up well enough to help
                                     me navigate to correct place to
                                     find my event.
                                     sold out




                                     I could not locate the specific
                                     type of ticket I wished to
                                     purchase.




ForeSee Results, Inc. Confidential                        262                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     it said there was an error on
                                     the page and for me to click on
                                     the button that said to click on
                                     the previous page
                                     error message site is down
                                     check back

                                     tickets sold out




                                     Can't find ideal seating.
                                     Should be able to choose
                                     seats.




                                     Did not have listing of showing
                                     I wanted to attend so used
                                     different site to purchase.




                                                                        american express




ForeSee Results, Inc. Confidential                       263                               Satisfaction Performance Report
Date Created: 05/02/2010


                                     I can't get the Manchester, NH
                                     show to come up, all I get is
                                     Boston or RI


                                     Takes too long to search
                                     different dates for available
                                     (good) tickets.




                                     I could not find the price point
                                     advertised but, it was
                                     avaialable by phone.




                                                                                     too much pressure from the
                                                                                     time limits for someone who
                                                                        nascar.com   isn't that good on the computer
                                                                                     To many steps to get to the
                                                                                     end purchase



                                     paid cash for tickets and need
                                     to exchange them for seats to
                                     accomodate someon over 6"
                                     7" aisle


ForeSee Results, Inc. Confidential                        264                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     i would like to know in advance
                                     before all good seats are
                                     taken
                                     Trying to get discount tickets
                                     to Stars on Ice in NY




                                                                         Ticketing fee (convenience
                                                                         charge) continues to be
                                                                         outrageous. Should be per
                                                                         transaction at best.
                                                                         No justification other than
                                                                         gouging and monopoly
                                                                         approach. Ticketmaster
                                                                         should be investigated for
                                                                         such and prosecuted to the
                                                                         fullest extent of the law!
                                                                         Shame on Ticketmaster!



                                     I wanted to purchase tickets
                                     for Spurs TGIF event against
                                     the Magic, the deal was $25
                                     but could not find it anywhere
                                     clearly on your web page. If
                                     the deal is $25 for the ticket
                                     deal, I want to be able to click
                                     for that ticket deal, not have to
                                     navigate through a whole
                                     bunch of other screens. Your
                                     phone service might be the
                                     worst I have ever been a part
                                     of, trying to get a hold of the
                                     rep was impossible, and your
                                     system fianlly hung up pn me.


                                     insufficiant funds




ForeSee Results, Inc. Confidential                        265                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       I need to get a refund on one
                                                                       ticket I bought today by credit
                                                                       card, can't find any way to get
                                                                       to someone to talk with.
                                                                       didn't like excess fees that
                                                                       added to purchase price.


                                                                       it would be nice if the seat map
                                                                       had all the areas in one map
                                                                       and then selected seperately
                                                                       its hard to tell where the 1st
                                                                       2nd and 3rd mezzanine are in
                                                                       the building just looking at
                                                                       each section by itself
                                                                       It' great!




                                     I have a CITI card but the
                                     instructions were followed and
                                     the CITI card number is not
                                     "registered"; calls to
                                     ticketmaster 800 number was
                                     fruitless



                                     It wouldn't verify my card.
                                     Always has, but didn't tonight.

                                                                       all was good




ForeSee Results, Inc. Confidential                       266                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     took to much time to look get
                                     seat prefs. and look at chart.
                                                                         sports web sites




                                                                                            no




                                     it is a nightmare, trying to find
                                     tickets on your website



                                                                                            too many hidden charges
                                                                                            ...feel ripped offf!


                                     No results came up for the
                                     venues/shows




                                                                                            GIVE YOU MORE TIME TO
                                                                                            TYPE YOUR CREDIT CARD
                                                                                            INFO DOWN AND SEE IF
                                                                                            YOU WANT THOSE SEATS




ForeSee Results, Inc. Confidential                         267                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     Too high servive charges, I
                                     feel ripped off when tickets
                                     end-up almost double the
                                     price after your fees.




                                     You do not allow me to
                                     request/suggest a specific
                                     location or "closest location" to
                                     desired ticket area. Even if I
                                     don't get the exact location,
                                     you can then place me as
                                     close thereto as possible.
                                     the dates don't go far enough
                                     to the event i was attempting
                                     to find.

                                     tickets were sold out for one
                                     show and no seats available
                                     for other show.



                                                                         Fees are way too high




ForeSee Results, Inc. Confidential                        268                        Satisfaction Performance Report
Date Created: 05/02/2010




                                           It would be nice if I could
                                           choose my tickets easier or
                                           from maybe 2-3 options.
                                           Choosing Best Available
                                           sucks. IN the past I have
                                           chosen best available in the
                                           200 section and got seats in
                                           the very back. Went to concert
                                           and 10 complete rows in front
                                           of me were empty. How is that
                                           Best Available. Plus the fees
                                           Ticketmaster charges are high
                                           and now to even get your
                                           tickets emailed so you can
                                           print them out costs money yet
                                           regular mail doesn't. That is
                                           ridiculous. If I could buy good
                                           seats for concerts ANY other
                                           way and not through
                                           Ticketmaster and their fees
                                           and not being able to select
                                           my own seats I would. At least
                                           for Kooza I was able to see
                                           seats available and choose
                                           the ones I specifically wanted
                                           in the price area I wanted.
                                           Maybe you should look into
                                           that. Everyone I talk to at work
                                           hates getting tickets off this
                                           site and the fees.


                                           map of seats was not very
                                           clear




ForeSee Results, Inc. Confidential   269                Satisfaction Performance Report
Date Created: 05/02/2010




                                     Unable to work out where the
                                     seating row would be and
                                     could not change the seats
                                     offered when doing them again
                                     to get a more suitable view. It
                                     offered Pension/Concession
                                     Rate and there was no $
                                     difference to the normal rate.
                                     No tickets available.




                                     I'm checking back again and
                                     agin for Lady Gaga in NYC on
                                     any date. I know it's sold out,
                                     but some single tickets are
                                     available. The last two times
                                     I've looked however, I've
                                     gotten error messages when I
                                     typed in the anti bot code.




ForeSee Results, Inc. Confidential                       270           Satisfaction Performance Report
Date Created: 05/02/2010


                                     Because you suck...For the
                                     entire duration of the ticket
                                     sales both pre, current, and
                                     now bidding sales,
                                     Ticketmaster has been "sold
                                     out" with the "tickets not yet
                                     available" crap. It's not the first
                                     time either...Called customer
                                     service and they were as
                                     equally useless as the website
                                     itself.




                                                                           the selected seats did not
                                                                           show up on receipt




                                     I was aked to enter my Stae
                                     and Zip code, but as I am from
                                     the UK i couldn't make the
                                     purchase for tickets i wanted!!




                                                                           Nope, except for the high
                                                                           "convenience" fees,
                                                                           Ticketmaster is a great site.

                                     not enough info about the
                                     artist shown


ForeSee Results, Inc. Confidential                         271                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          If ticket have sold out them
                                                                                          stop wasting my time by
                                                                                          making me have to go through
                                                                                          the process of looking and
                                                                                          then not taking me back to the
                                                                                          web page of the date I was
                                                                                          trying for




                                                                                          FEES ARE COMPLETELY
                                                                                          OUTRAGEOUS
                                                                         brooklyn vegan   30%????!!!!!!!!!
                                     not on sale yet.




                                     Finding an event for my
                                     husbands birthday was my
                                     goal. I didn't find any tickets I
                                     wanted.




ForeSee Results, Inc. Confidential                         272                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     am trying to confirm my 7.00
                                     insurance on tickets on
                                     specific site. think i already
                                     have an email concerning this.
                                     also confirm that bridgestone
                                     arena in nashville is same as
                                     sommet center.
                                     i believe the tickets are sold
                                     out.
                                                                      excellent
                                                                      Yes it is really stupid to have
                                                                      the only option for a Canadian
                                                                      resident to mail the tickets 48
                                                                      hours in advance for an event
                                                                      in New York. I will be in the
                                                                      US from May 7 and couldn't
                                                                      possibly get my tickets for the
                                                                      May 26th performance if I
                                                                      didn't have a US credit card
                                                                      and address.

                                     The promo codes provided did
                                     not give any discounts.




                                                                      the timer is really helpful




                                     not site specific


                                     I couldn't get tickets for the
                                     Lion King!




ForeSee Results, Inc. Confidential                         273                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                It kept asking for some
                                                                redemption coupon number.
                                                                Wouldn't accept credit card
                                                                number.
                                                                My order could not be
                                                                completed on my Mac but was
                                                                able to complete it on a PC.




                                                                Because you won't sell your
                                                                extra tickets online.



                                                                not on sale yet
                                                                not on sale yet
                                                                Seats available suck.
                                     keeneland bottle signing   not available at this time


                                                                                               i could not check multiple
                                                                                               dates to check seating
                                                                                               availability. i am disabled and
                                                                                               site was difficult to navigate.
                                                                                               lost site several times




ForeSee Results, Inc. Confidential                                                   274                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                          no

wrestling



                                     Only one ticket option offered
                                     too difficult to search by city or
                                     venue because venue names
                                     change very often and I don't
                                     know the new names... just
                                     know cities.
                                     tickets were supposed to be
                                     on presale through 10pm
                                     central and weren't available at
                                     9:20pm

                                     I needed handicapped
                                     accessible seats and needed
                                     to book quickly. When I put my
                                     request in, I was told someone
                                     would email me- its over 4
                                     hours later and no one has yet
                                     emailed me to arrange for
                                     ticket purchase. I called and
                                     ordered them over the phone.




                                     Put off by the layout and poor
                                     merchant interface. They
                                     need chat service 24/7!!




ForeSee Results, Inc. Confidential                        275                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      I am elderly and found that the
                                                                      speed of your site was much
                                                                      too fast for me. It would be
                                                                      very helpful if there were a way
                                                                      to slow the process so that I
                                                                      could decide how to proceed.




                                                                      It is annoying that the final
                                                                      service fee doesn't appear
                                                                      until the last step in the
                                                                      purchasing process.

                                     not on sale




                                     looking for Justin Bieber Tix.
                                     Tickets were not available.
                                     Should have read SOLD OUT




ForeSee Results, Inc. Confidential                      276                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     I need to know seating
                                     arrangement since I am not
                                     familiar with this. I want to
                                     purchase orchestra seats for 9
                                     people in a very good location,
                                     but I need to talk to one of
                                     your reps about seats

                                     Tickets not on sale @ this time
                                     couldnt get suggested area


                                     the event is not confirmed yet.

                                                                         i dont know if i got tickets or
                                                                         not




                                     Phish Berkeley, I live in
                                     fucking Berkeley been seeing
                                     phish since 94, I was in line
                                     online to purchase within
                                     seconds of the online sale,
                                     girlfriend too at her work. we
                                     got zero tickets, then after the
                                     fact I found out what went on
                                     at the only Oakland
                                     ticketmaster outlet. Let me
                                     just say that the local news, 7
                                     on your side and Kron 4, and
                                     prominent periodicals are
                                     interested about what
                                     happened in Oakland. I have
                                     never tried harder for tickets in
                                     my life, including the Grateful
                                     Dead when camping was
                                     allowed at the outlets. It really
                                     burns me up knowing that the
                                     scalpers were able to pull
                                     tickets 5 minutes after the
                                     second time being told my
                                     order could not be filled.




ForeSee Results, Inc. Confidential                        277                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     it would not let me geet disney
                                     om ice tix at all i want free
                                     ones now thx my nun is
                                     4809051761
                                     Our ticketing system is
                                     currently unavailable due to
                                     routine maintenance. Please
                                     check back at a later time.

                                     Displayed only AFTER I had
                                     gotten all the selections made.
                                     MORONS.
                                     not available at this time




                                     just wanted prices for coach
                                     and venue


                                     i want to become a member of
                                     this site, but i dont know how
                                                                       I could not find a way to
                                                                       purchase tickets for more than
                                                                       one day of the event in a
                                                                       single transaction. Had to
                                                                       make 3 transactions for the 3
                                                                       tickets.



                                     wasn't directed to lady ga ga
                                     tickets in 3 clicks and had to
                                     hunt for them got bored and
                                     left




ForeSee Results, Inc. Confidential                       278                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        make the interactive map more
                                                                        visible



                                                                        Explanation of ticket fast is
                                                                        very confusing
                                     i was looking for a specific
                                     area to sit in w/other tickets I
                                     had purchased. I was unable
                                     to find out if any seats in that
                                     section are available. I wanted
                                     to search by section, but could
                                     not.

                                     Sight impaired. Need large
                                     print. Browsing and will buy
                                     tickets later probably via
                                     phone.
                                                                        the security words are not
                                                                        clear enough!

                                     wanted to get an aisle seat
                                     and could not get preference




ForeSee Results, Inc. Confidential                       279                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                            cool that live nation is
                                                                                            available thru tm

                                     Seats were Terrible for the
                                     price and service charge!


                                     Today

                                                                                            ticketmaster is sure making a
                                                                                            buck off these tickets by
                                                                                            charging 25-50% of the
                                                                                            original ticket price. so
                                                                                            ridiculous. also i would like to
                                                                                            have a cart so i could
                                                                                            purchase multiple tickets to
                                                                                            different events at one time to
                                                                                            avoid an additional charges

                                     would not show what i wanted

Ice show                                                            e-mail



                                     says there are NO tickets


                                                                    Harrahs Total Rewards



                                                                                            no




ForeSee Results, Inc. Confidential                       280                                              Satisfaction Performance Report
Date Created: 05/02/2010


                                     I got annoyee when I tried to
                                     shop for different tickets. I had
                                     to start my search over
                                     everytime and I gave up.




                                     I tried to buy tickets, but my
                                     time elapsed because I'd
                                     forgotten my password.



                                     Tickets not yet available
                                     couldn't find the seating I
                                     wanted




                                     The list shows Snoqualmie
                                     Casino on 7/29, but even with
                                     the search feature I see no
                                     way to buy tickets.




ForeSee Results, Inc. Confidential                        281            Satisfaction Performance Report
Date Created: 05/02/2010




comedy stand




                                     because of the response
                                     above/i went to night hawks
                                     game to night.my third time
                                     and they lost every time i`ve
                                     gone. very poor sense of
                                     urgency i feel.the team didn`t
                                     take shots instead they just
                                     pass the ball around.but i will
                                     come and support em
                                     again......




ForeSee Results, Inc. Confidential                        282          Satisfaction Performance Report
Date Created: 05/02/2010




                                     The price of the tickets were
                                     not within my budget at this
                                     time.




                                                                       no
                                     i was unable to find out if and
                                     or when my tickets have or
                                     when will they be sent out to
                                     me.




                                                                       I found it very confusing when
                                                                       asked to submit passwords
                                                                       and barcodes, I had no idea
                                                                       what you meant, so I made up
                                                                       a password and that worked.
                                                                       I suppose that's what you do,
                                                                       but the way it's presented, it
                                                                       appears that you have to
                                                                       already have a password.


                                     clapton guitar festival tickets
                                     sold out, can you help????
                                     LOL



                                     didn't find seats I wanted




ForeSee Results, Inc. Confidential                        283                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     tickets for playoff games
                                     (NBA) not on sale yet.

                                     No tickets.Didn't search soon
                                     enough




                                     event cancelled




                                     Don't agree with charging such
                                     high rates for service fee.




                                     I LIKE FLOOR SEATING AND
                                     NONE WERE AVAILABLE
                                     FOR MY SPECIFIC CHOICES


                                     unable to plan out by
                                     destination and date.
                                     I didn't show the alternate
                                     pickup person


                                     Uncertain


ForeSee Results, Inc. Confidential                       284          Satisfaction Performance Report
Date Created: 05/02/2010




                                     it wasnt set up right or
                                     anything




                                     Cardinals Tickets, says there
                                     is no Busch Stadium

                                                                                     1) I would not use ticketmaster
                                                                                     if I wasn't required to.

                                                                                     2) The VISA verification
                                                                                     required me to try three
                                                                                     different browsers.

                                                                                     3) I would like to be able to
                                                                                     see both DC and Richmond
                                                                     WWE's website   results easily.

                                     tickets too expensive


comedy show

                                                                                     could not find a seating map




                                     price :(




                                                                                     .




ForeSee Results, Inc. Confidential                        285                                      Satisfaction Performance Report
Date Created: 05/02/2010




lipizzaners on april 10




                                     The site doesn't have a
                                     seating chart listed for the
                                     Queen Rock & Symphonic @
                                     the US Cellular Center in CR,
                                     IA -- this is 6 days before the
                                     event!
                                     Other than that . . . your site's
                                     fine. If I wanted to buy tickets
                                     to an event the US Cellular
                                     Center hosted last week, that
                                     seating chart is still on the site.
                                     These guys are forcing me to
                                     rate your site poorly b/c I can't
                                     get what I want. There's no
                                     definition of "concourse level" --
                                     is that on risers? Is that on the
                                     first balcony level? Who
                                     knows? The US Cellular
                                     doesn't tell you so you can't
                                     tell me. IT's not your fault, but I
                                     can't take out my frustration on
                                     them.
                                     An oh, the 2.25 "convenience
                                     charge" and the 6.25 "facility
                                     charge" AND "shipping" of
                                     2.50 to print my own
                                     tickets??? Are you serious???
                                                                           no




ForeSee Results, Inc. Confidential                         286                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     I couldn't tell what ticket I was
                                     buyingI wanted ticket for a play
                                     at Fox.But I didn't no if I was
                                     buying parking ticket or play
                                     ticket,So I stop looking
                                     I wanted to purchase tickets in
                                     a specific section, but the
                                     website did not give me the
                                     option to request a specific
                                     section.
                                     issues with credit card
                                     acceptance ????




                                     The band has not put out the
                                     sale dates for their event
                                     yet...but when they do I intend
                                     to purchase a ticket.

                                                                                               would like to be able to choose
                                                                                               row



                                     My e-mail and password were
                                     not accepted




                                     no tickets for milton keynes
                                     accessible


                                     Paying
                                                                         the Doobie brothers




ForeSee Results, Inc. Confidential                        287                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                     seats weren't available where
                                     we wanted them.
                                     I sent an email, and called
                                     several time with no answer - I
                                     still don't have an answer to
                                     my question, or my tickets.
                                                                                            much easier and more
                                                                                            accurate than I expected it to
                                                                                            be.



                                     no seats



                                     Undecided




                                     The prices were too high.
                                                                       www.littlerock.com




                                     Could not find my order placed
                                     6 days ago.
Comedy




                                                                       google




ForeSee Results, Inc. Confidential                       288                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     I have NEVER been able to
                                     find tickets to purchase
                                     through ticketmaster.com -
                                     even when I choose "best
                                     available" and all price ranges.
                                     FRUSTRATING! Forces me to
                                     go to other online brokers.
                                     i typed in ehat i wanted but
                                     they didnt give me aticket or
                                     say if the ticket was sold out




ForeSee Results, Inc. Confidential                       289            Satisfaction Performance Report
Date Created: 05/02/2010


                                     The show I am wanting to
                                     attend is not listed on your
                                     website.

                                                                                  no
                                     Not listed yet
                                     tickets not available acdc
                                     vegas
                                     hard to switch from concert
                                     date to concert date to
                                     compare prices


                                     the scalpers gobbled up over
                                     20% of the tickets for my event
                                     and i won't buy at inflated
                                     prices




                                                                       facebook




ForeSee Results, Inc. Confidential                        290                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     The clock makes me nervous,
                                                                     last time I got timed out... I did
                                                                     better this time.

                                     Nothing going on this weekend
                                     that we are interested in.
                                     I NEED TO KNOW IF THE
                                     PEOPLE I'M TAKING NEED
                                     AN ID OR JUST ME SINCE I
                                     WAS THE ONE THE
                                     PURCHASED THE TICKETS
                                     WITH MY CREDIT CARD.
                                     See what concerts at the
                                     Pavillon in TX. For Led
                                     Zeppelin show coming or not.
                                     Dates of the event and Kansas
                                     & Stkes concert.




ForeSee Results, Inc. Confidential                     291                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     I just want to see all the tickets
                                     that are available then click on
                                     them to purchase. Instead, I
                                     have to keep resubmitting my
                                     search. It is so annoying that I
                                     want to throw my laptop
                                     through the window and ask
                                     every company I know not to
                                     use ticket master. I will go out
                                     of my way to go to the box
                                     office and purchase tickets
                                     directly.


                                     Sometimes people have no
                                     other choice but to use this
                                     site to buy tickets so we are
                                     forced to return to this site.
                                     Rediculous.

                                     I have to call your 800 number
                                     to find out that only single
                                     tickets were available. Why
                                     don't you just tell me that on
                                     the website or show me ALL
                                     the tickets that are available
Conan o'brien                        so that I can see for myself.

                                                                          no


                                     The tickets were not available.




                                     Tickets were not on sale yet

                                     will be visiting outlet in
                                     Launceston to have a closer
                                     look at seating plan prior to
                                     ticket purchase
                                     no tix available


ForeSee Results, Inc. Confidential                         292                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       The ads really drag down the
                                                                       site. The thing that really
                                                                       pisses me off, though, is the
                                                                       cute "I have to check this box
                                                                       to DECLINE your bullshit
                                                                       offer." that's not cute. I'm sure
                                                                       other people are in a hurry and
                                                                       overlooked the verbiage and
                                                                       accepted some of the bullshit
                                                                       3pv offers you have.




                                                                       I purchased tickets for a MLB
                                                                       baseball game through Ticket
                                                                       Master. I searched for the
                                                                       same game directly on
                                                                       MLB.com and found better
                                                                       seats. I am upset at the fact
                                                                       that both are pulling from the
                                                                       same pool of tickets but it
                                                                       appears the better seating
                                                                       choices are available on the
                                                                       MLB site powered by Ticket
                                                                       Master.



                                     Trying to find out what tickets
                                     are available and at what cost




                                     could not find out when tickets
                                     when on sale for Lady Gaga


ForeSee Results, Inc. Confidential                       293                         Satisfaction Performance Report
Date Created: 05/02/2010


                                                        my location had been removed
                                                        from ticketmaster

                                                                                                                         easy to purchase! thanks

                                                        tickets to AFL
                                                        wanted specific seat selection
                                                        rather than try, not the seats i
                                                        want, happy with further back
                                                        but more in the middle, after
                                                        12 attempts and kept getting
                                                        same seats, tried the call
                                                        centre, on hold for 12 minutes
                                                        (6.30pm so I understand the
                                                        wait times, and happy with
                                                        that) tried an earlier less                                      map seats that you could see
                                                        desirable day on web and got                                     what are available rather than
                                                        the location i wanted, and                                       continous trying, eg seats row l
                                                        hung up whilst waiting for an                                    59-60 avail, row s seat 1-2
                                                        operator.                                                        avail.


                                                                                                                         No, I think it is a confusing
                                                                                                                         system


                                     Miss USA pagaent   tickets aren't available
                                                                                                                         could have more ease in
                                                                                                                         getting tickets if you do not
                                                                                                                         have time to send. especially if
                                                                                           95.7 the wolf by email from   you are buying them as a gift
                                                                                           them                          for someone




                                                        password problems




ForeSee Results, Inc. Confidential                                           294                                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Need handicapped seating,
                                     which I have found is difficult,
                                     with Ticketmaster, as I have
                                     found that Ticketmaster
                                     contradicts what the venue
                                     says, when I have called the
                                     venue, about handicapped
                                     seating, and I want to talk with
                                     my wife about going to the
                                     event.
                                     no shows in omaha




                                     No tickets left.




ForeSee Results, Inc. Confidential                        295           Satisfaction Performance Report
Date Created: 05/02/2010


                                                                        Since this was the 1st time I
                                                                        used Ticke Master, I had to do
                                                                        it over and over again to get
                                                                        were I wanted to be, but I
                                                                        finally was able to get the
                                                                        tickets I wanted not the row
                                                                        and that was ok for me, I will
                                                                        be using this site again in the
                                                                        future since I believe I have
                                                                        now regestered.

                                     You don't even have the
                                     Minnesota Twins shown
                                     playing for the next 90 days!


                                                                        I am consistently disappointed
                                                                        that fan presales have certain
                                                                        blocks of tickets that are not
                                                                        available, even when
                                                                        purchased during the 1st hour
                                                                        of availability. It is not an artist
                                                                        issue, as Ticketmaster
                                                                        consistently does this for many
                                                                        shows. Sometimes, if you wait
                                                                        till later rather than purchasing
                                                                        tickets earlier, better seats
                                                                        mysteriously become
                                                                        available.




                                     i have not find the event I
                                     would like to buy tickets for,
                                     yet.

                                     I was looking for tickets to a
                                     comedy show but when you
                                     click on a show you can't read
                                     about it therefore I didn't book
                                     anything.




ForeSee Results, Inc. Confidential                        296                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     you have to keep requesting
                                     best seats. how does a
                                     computer know what I
                                     consider best seats.
                                     frustrating! I just call the 800
                                     number & pay a fee. I prefer
                                     people :)
                                     unable to figure out the
                                     process to locate seats and
                                     ticket prices.
                                     Looking for more t in the park
                                     tickets none on sale




                                     takes soooo lsong to find
                                     tickets, date, availability, etc.




                                     I typically look for interesting
                                     events in a given time window
                                     (and am willing to travel to
                                     multiple cities, locations) this
                                     site makes it very hard to get a
                                     sense of that



                                     I could not even view tickets
                                     as the location I was
                                     searching, never came up. I
                                     was trying to find tickets in San
                                     Francisco and Northern
                                     California/Nevada kept coming
                                     up. It was very frustrating and
                                     I will go to another site to
                                     purchase tickets.




ForeSee Results, Inc. Confidential                         297           Satisfaction Performance Report
Date Created: 05/02/2010


                                     Not even registered yet, but I
                                     know it is scheduled.



                                                                      I think I searched for "Sleeping
                                                                      Beauty" and received no info
                                                                      but did get info when
                                                                      searching "Dorothy Chandler
                                                                      Pavilion"

                                     was not any in my area

                                     Print my tickets




                                     u do not offer tickets


                                     No Presale date for Jill Scott
                                     The website is slow and
                                     disorganized.

                                                                      the fact that the seats were
                                                                      limited view did not show up
                                                                      until after I had completed this
                                                                      purchase and that information
                                                                      would have changed my
                                                                      choice. Its my birthday
                                                                      present to me so i want good
                                                                      seats




ForeSee Results, Inc. Confidential                        298                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Presale tickets went on sale
                                     without advanced notice




                                     Nothing I wanted was
                                     available




                                     wasn't able to get the answer I
                                     needed

                                     tickets not available


                                     nhio;hEWFIH ON OHIO




                                     tix sold out too fast...but
                                     packages are still available
                                     (and not in my budget)
                                     can,t seem to get to the rite
                                     site and when I eventually did
                                     still couldn't get to purchase
                                     tickets - it's useless.


ForeSee Results, Inc. Confidential                           299       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets for the show are not
                                     yet available.



                                     said no tickets could be found
                                     no matter how many or what
                                     options I put in




                                     The Tickets for Barry Manilow
                                     for August and September
                                     weren't available for purchase.


                                     no las vegas wranglers tickets
                                     :(



                                     Ticketmasters ridiculous and
                                     very unfair policy does not
                                     allow exchanges. I am now
                                     £120 odd out of pocket due to
                                     a simple mistake that could
                                     easily be rectified as there are
                                     LOADS of tickets still available
                                     for the date I need


                                     the tickets aren't available yet
                                     repeatedly got error message,
                                     will have to call customer
                                     service tomorrow


ForeSee Results, Inc. Confidential                        300           Satisfaction Performance Report
Date Created: 05/02/2010




                                     too hard to find tickets quickly -
                                     they sold out before I could
                                     find what I needed.



                                     insturctions for using the gift
                                     card are not clear

                                     Can't find presale information




                                     circular web site paths and not
                                     easy to find out what was
                                     available




                                     didn't accept my password or
                                     credit card number




                                     sold out




ForeSee Results, Inc. Confidential                        301             Satisfaction Performance Report
Date Created: 05/02/2010




                                     The tickets weren't availible for
                                     printing!
                                                                         It was great!

                                     Going to boxoffice to avoid
                                     high fees.


                                                                         the auxiliary fees are ridiculous




ForeSee Results, Inc. Confidential                        302                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                      first time buyer tutorial link
                                                      would be helpful. I was not
                                                      aware of interactive seat
                                                      location option.

                                     sold out




ForeSee Results, Inc. Confidential              303                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Great Site




                                     I`m looking for a specific group
                                     which is performing now.
                                     Unfortunately, they are not yet
                                     playing near me, or within 100
                                     miles.



                                                                        fast
                                     tickets were sold out


                                     no tickets available even at
                                     opening of box office what a
                                     scam

                                     not on sale yet
                                                                        the site is a huge pain in the
                                                                        ass and makes me avoid
                                                                        going to live events


                                     discount or promotion codes
                                     were not as advertized
                                     error




ForeSee Results, Inc. Confidential                       304                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     no tickets available



                                     Keep leaving site by accident -
                                     site is is difficult to use
                                     I'm trying to get Brooks and
                                     Dunn presale tickets with
                                     password and your site is not
                                     accepting or it's too busy or
                                     whatever all day long! So
                                     much for presale with
                                     membership! Not impressed
                                     and won't reccomend to
                                     others.




                                     Band not performing near me
                                     or band not on tour




                                     WASNT ABLE TO AFFORD
                                     THE TICKETS.


                                     Site couldn't acknowledge
                                     existence of Carmen
                                     performances in Miami, Fl on
                                     May 8, 2010.




ForeSee Results, Inc. Confidential                          305        Satisfaction Performance Report
Date Created: 05/02/2010


                                     if you have tickets sell them i
                                     dont need decoder crap if no
                                     tickets then say so
                                     sucks



                                     Tickets were sold out.



                                     Website did not allow
                                     purchase. Customer service
                                     agent could not make
                                     purchase and would not
                                     resolve problems.




                                                                       fees are too high


                                     because the website said that
                                     there were no more tickets
                                     available for what i was
                                     looking for

                                                                       ladi gaga




                                     My order was not listed in my
                                     account and customer service
                                     was useless



                                                                       Ticketmaster fees are
                                                                       outrageous

                                                                       survey is way too long


ForeSee Results, Inc. Confidential                        306                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   After choosing US mail
                                                                   standard delivery it stated 10-
                                                                   15 business day, my show is
                                                                   only ten days away. I wanted
                                                                   to change delivery but was
                                                                   unable. It should have
                                                                   specified time frame before
                                                                   finalizing purchase.




                                     tickets not available


ForeSee Results, Inc. Confidential                           307                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       satisfied customer.


                                                                       hate the fees and hard to
                                                                       decide what tickets to buy
                                                                       when no knowledge of what is
                                                                       left exist

                                                                       There was a bit of confusion
                                                                       as to the difference between
                                                                       floor and general floor and
                                                                       floor reserved and no
                                                                       recommendation as to how
                                                                       early to get to the concert




                                     it couldn't find any tickets on
                                     any days

                                                                       n/a




                                     tried to get presale tix and
                                     couldnt
                                     I couldn't find a list of
                                     performers or a schedule of
                                     events.

                                     show not listed on browse




ForeSee Results, Inc. Confidential                        308                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     I have to wait until 48 hours
                                     before the event which is 72
                                     hours away




                                                                     I have used this site and had
                                                                     issues in the past. I find the
                                                                     ticket pack process very
                                                                     unclear.
                                     Could not change billing
                                     address to another country
                                     than USA

                                     Found nothing on movie
Movies AMC Theaters                  theaters in our area




ForeSee Results, Inc. Confidential                       309                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I want to search for tickets but
                                     it only gives me one section .. I
                                     want to be able to pick the
                                     best seats available

                                     service charges are outragiuos
                                     Did not find info for
                                     Nashville,tn.


                                                                         Very well organized, DO NOT
                                                                         CHANGE A THING

                                                                         You monopolize ticket
                                                                         purchases. Why you feel that it
                                                                         is appropriate to charge $25 in
                                                                         fees for purchasing two
                                                                         concert tickets that cost that
                                                                         much baffles me. I do
                                                                         everything in my power to
                                                                         avoid using your services to
                                                                         purchase my tickets. Your
                                                                         brand image is piss poor with
                                                                         the millenial generation.




                                     it is too hard to search the
                                     entire list of availiable tickets
                                     to find the pair that are in a
                                     section that doesn't suck and
                                     that I can actually afford.
                                                                         I hate your convenience
                                                                         charges SO MUCH. Also it'd
                                                                         be nice to be able to have a
                                                                         shopping cart feature so that I
                                                                         could buy tickets for multiple
                                                                         events and get it all done in
                                                                         one go rather than having to
                                                                         do a separate transaction for
                                                                         each.




ForeSee Results, Inc. Confidential                         310                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         inability to see seat availability
                                                                         makes buying EXTREMELY
                                                                         difficult!!!!
                                                                         Should be able to see various
                                                                         option and seat configurations
                                                                         [8 OR 4+4]

                                     The event that I was searching
                                     for was previously on this site
                                     but now is not showing up.
                                     Looked under cancelled
                                     events and the event has not
                                     been cancelled. I was looking
                                     for Celtic Thunder, Nove 10,
                                     2010 in Grand Prairie, tx.
                                     Couldn't find ticket prices




                                     no tickets available


                                     i wanted prices for seating
                                     areas for an event and tickets
                                     dont go on sale until saturday
                                     so i could not get specific
                                     prices




                                                                         see specific seat location
                                                                         when results pop up...instead
                                                                         of having to go into the map
                                                                         while the clock is ticking

                                     I couldn't get it to pull up t5he
                                     right date for the concert i
                                     wanted.




ForeSee Results, Inc. Confidential                          311                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                               the prices are high enough
                                                               tickets should be insured for
                                                               free or at a reasonalbe price


                                     IT DID NOT TELL ME WHEN
                                     SPECIFICALLY i COULD
                                     EXPECT MY TICKETS.




                                     not on sale yet


                                                               A bit leanthy wait for the
                                                               purchase to process, and the
                                                               PC connection dropped, but
                                                               found it easy to get back to
                                                               Ticketmaster and find my
                                                               tickets. Thanks!




ForeSee Results, Inc. Confidential                     312                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     lack of quality tickets for sale



                                     Too many windows and option
                                     for a specific location/city/state
                                     was not offered...faster for me
                                     to go to the event center
                                     physically. sorry
                                     tickets not on sale yet

                                                                                          if someone needs to verify
                                                                                          their credit card, give them
                                                                                          more time....aweful annoying
                                                                                          to be kicked out and be under
                                                                                          the pressure of a clock when
                                                                                          trying to find tiny numbers and
                                                                          google search   get them entered correctly.




                                     Tickets were not on sale yet
                                     and I could not find a phone
                                     number to call to order tickets
                                     tomorrow.




ForeSee Results, Inc. Confidential                         313                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Too hard to select seats!
                                     Every time had to enter words
                                     and wait - see the Kennedy
                                     Center - too easy
                                     I want to explore other seats
                                     and the program will not allow.
                                     Now I just won't go or
                                     purchase any.... Nice job...
                                     NOT!!!




                                                                       would have liked to have the
                                                                       interactive seating for this
                                                                       venue. I like the option offered
                                                                       for Yankee tix where you can
                                                                       scroll over seating sections
                                                                       and it shows how many tix and
                                                                       prices are available.


                                                                       I tottally hate the
                                                                       incompatibility of international
                                                                       purchasing system, I hava an
                                                                       account for ticketmaster in
                                                                       Mexico and another one for
                                                                       ticketmaster.com because
                                                                       they were incompatible in the
                                                                       past, it was impossible to buy
                                                                       anything with the same
                                                                       creditcard no matter if it were
                                                                       from the same person, it was 4
                                                                       years ago and it keeps being a
                                                                       trouble, you have to fix this
                                                                       and make universal accounts
                                                                       with the opportunity to use the
                                                                       same credit cards
                                     too expensive
                                     not what i want




ForeSee Results, Inc. Confidential                       314                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Not on sale yet.
                                     Cpuld not see seats available
                                     on chart. Was not able to
                                     easily change dates to
                                     compare seating
                                     I heard lady gaga was
                                     appearing in Houston on the
                                     radio and from friends, but I
                                     don't see it here, hmmmm, if
                                     its sold out it should be stated
                                     at least.



                                                                        Ticket fast should not be
                                                                        charged

                                     because your sight chooses
                                     your tickets by chance. And
                                     the ticket prices are confusing.
                                     It should be a little better
                                     organized. I said fuck it. It
                                     makes me not want to use this
                                     sight again

                                                                        other
                                                                        no



                                     cant find what im looking for



                                     Won't allow me to print out my
                                     concert tickets to a venue on
                                     April 23rd.


ForeSee Results, Inc. Confidential                        315                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets not on sale, yet.




glenn beck




                                     undecided, need better seats



                                     Not on sale yet.
                                     group and venue not listed




                                     no information on website




                                                                    to be able to specify
                                                                    seating/standing area (ie:
                                                                    closer to stage)
                                     Wrong date. It goes on sale
                                     tomorrow.
                                     the event was not on site




ForeSee Results, Inc. Confidential                       316                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets were not available for
                                     the seating location I desired.


                                                                       Ticket


                                                                       I AM AN AMERICAN
                                                                       EXPRESS CARDHOLDER,
                                                                       HOW CAN I GET THE
                                                                       DISCOUNTS AND
                                                                       PROMOTIONS FOR THIS
                                                                       CARD?




                                     had to call live person Jesus
                                     who was very very helpful




ForeSee Results, Inc. Confidential                       317                    Satisfaction Performance Report
Date Created: 05/02/2010


                                     email stated to use a code and
                                     website doesn't exist in system-
                                     unable to buy tickets in
                                     advanced sale




                                     No shows of interest in the
                                     travel location during the times
                                     of travel.

                                     sever kept blocking and saying
                                     website unable to use

                                                                        Increase the size of the
                                                                        seating charts




                                                                        "clock" logged me out 3 times,
                                                                        guess I didn't type fast enough
                                                                        and never told me what row or
                                                                        seat I purchased, no chance to
                                                                        choose. Misled, thought I was
                                                                        on the Parker Playhouse site.


                                     could not get a selection of
                                     tickets

                                     radio presale only




ForeSee Results, Inc. Confidential                        318                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I want to see all available
                                     tickets at once so that I can
                                     choose the seats. Not what
                                     ticketmaster.com thinks is best
                                     avaiable.




                                     Because of ridiculous pre-
                                     sales and ticketmaster
                                     opening up phone lines before
                                     online sales. Totally ridiculous
                                     and I am very unhappy.


                                                                        I can't answer a lot of these
                                                                        questions. I got an email
                                                                        telling me the Jannus Landing
                                                                        (now called Jannus Live) is
                                                                        back open. Great!! It is my
                                                                        favorite venue. The were
                                                                        offering me comp tickets, for a
                                                                        band that is probably worth the
                                                                        75 miles drive. I can got out
                                                                        and eat, see a show, have a
                                                                        nice time. So I got the tix. I
                                                                        don't anything about "search"
                                                                        and "feature" of the web site
                                                                        and I don't care. I get an email
                                                                        about every week telling me
                                                                        what is up. It I want to go, I
                                                                        buy a ticket. No big deal. I
                                                                        think buying tickets these days
                                                                        is expensive but so what? I
                                                                        like going click, click, click and
                                                                        POOF!! I have my tickets in
                                                                        my hot little hands.




ForeSee Results, Inc. Confidential                       319                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     After signing in it sent me to a
                                     verify credit card page (even
                                     though I had checked the night
                                     before to be sure my credit
                                     card info was up tp date) and
                                     then it wouldn't let me verfify
                                     and then I lost the tickets.
                                     Couldn't get any more. Sold
                                     out. Not happy!

                                     Tickets not on sale yet




                                     Can't find a price for Lady
                                     Gaga Tickets at the Verizon
                                     Center in September.
                                     tickets not on sale as of
                                     yet/when I purchased Prince,
                                     Billy Joel and Tim and Faith, I
                                     got them on a presale and I
                                     was looking to get Simon and
                                     Garfunkle in advance.




                                     Tickets not available



                                     sold out




ForeSee Results, Inc. Confidential                       320            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Mercedes at TicketMaster was
                                                                       called to help with a mistake in
                                                                       my order; she was absolutely
                                                                       fantastic and helped me to
                                                                       resolve the issue to my
                                                                       complete satisfaction. Plase
                                                                       relay a hearty "Well Done" to
                                                                       her!



                                                                       the verification process was
                                                                       ridiculous and useless, and
                                                                       the secret code used to stop
                                                                       scalpers is VERY annoying
                                                                       and based on past ticket
                                                                       purchase useless


                                     cant print my tickets
                                                                       fees are too expensive.

                                     I could not find an event for a
                                     specific date I am interested
                                     in.


                                                                       I don't think there should be a
                                                                       time limit? How could some
                                                                       handicapped people access
                                                                       this site?
                                                                       I paid extra for an on-street
                                                                       parking pass but nothing to
                                                                       prove it nor instructions. More
                                                                       work!


ForeSee Results, Inc. Confidential                        321                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     comedy

                                                                                 this survey is tooo long!


                                              could not find a way to buy
                                              tickets for CMA event
                                              single ticket prices not
                                              available




                                              no good seats available

                                              not what I am looking for


                                              The event performers were not
                                              specified, therefore I did not
                                              leave completely satisfied.


                                              no tickets advice to buy VIP
                                              tickets but was not able to
                                              purchase VIP tickets very
                                              confused on how to use
                                              website to purchase tickets

                                              the ticket is not for sale
                                              ....tomorow




                                              I don't know I tried to purchase
                                              pre sale tickets with presale
                                              code and it said tickets
                                              unavailiable..(spelling?)




ForeSee Results, Inc. Confidential                                  322                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I wanted to buy tickets to Lady
                                     GaGa. The message wasn't
                                     very clear, but I guess there
                                     may not be tickets available.
                                     But never did I see "sold out"
                                     so I'm not sure what's going
                                     on.

                                     it wasn't obvious what was
                                     avaialble and i couldn't get
                                     tickets to justin bieber (las
                                     vega 24.07.10) even though
                                     other sites have them for sale.
                                     why is this?


                                     Because the site would not
                                     give me a choice of seats and
                                     I do not want the first ones
                                     offered. Very irritating!



                                     System Down




                                     I was trying to research what
                                     "time" Ticketmaster went off...
                                     i.e. Atomic Clock of their own
                                     time clock of some sort? I
                                     could not find this answer
                                     using the search option.
                                     I did on the other hand find out
                                     what time the tickets I was
                                     looking for went on sale very
                                     easily.
                                     brisbane lions football game
                                     for the general public tickets
                                     not on sale yet




ForeSee Results, Inc. Confidential                       323            Satisfaction Performance Report
Date Created: 05/02/2010


                                     Site did not have a listing for
                                     event.
                                                                       no

                                     unable to keep searching for
                                     different date and seat




comedy/live bands




ForeSee Results, Inc. Confidential                        324               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                         I had to look at tickets for one
                                                                         of my customers, however the
                                                                         seating chart did not pop up, it
                                                                         made me select from a seating
                                                                         chart, even after locating
                                                                         tickets. One for the event was
                                                                         not automatically showing.
                                     need handcapped seating

                                     saying i can't buy the tickets..
                                     its unavailable so i have to call
                                     ticketmaster on the phone now

                                                                         after initiating the search did
                                                                         not go forward had problem
                                                                         getting purchase


                                     random selection of tickets.




                                     not avail

                                     NO INFO ON OHIO STATE
                                     GAMES FOR TICKETS


ForeSee Results, Inc. Confidential                        325                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     all of the good tickets were
                                     taken to concert
                                     I tried to purchase the tickets
                                     within the timeframe at the
                                     bottom of screen and was
                                     kicked out. I had to retype my
                                     email address and pswd
                                     several times
                                                                       difficult to go back to choose
                                                                       new dates. had to press the
                                                                       back button 3 times and click
                                                                       OK 3 times.

                                     buy tickets




                                     Tickets are too expensive. I
                                     don't have a job, but I want to
                                     see the play.
                                                                       I would prefer to see all
                                                                       available tickets per price
                                                                       range and then choose
                                                                       seating
                                                                       I hate the scrambled
                                                                       letters/words that have to be
                                                                       typed in, and the fees are too
                                                                       much
                                                                       None at this time.


ForeSee Results, Inc. Confidential                        326                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       SHN



                                     Unsure. Could not find tickets
                                     without entering promotion
                                     code or password. don't have
                                     one - trying to buy tickets for
                                     my daughter's birthday.

                                     site not specific to ireland

                                                                             need an iphone app so people
comedy                                                                       dont need to print tix.

                                                                             I made a mistake and picked a
                                                                             less quantity of tickets than I
                                                                             needed when I purchased my
                                                                             tickets. On this particular event
                                                                             (Tides Game, Harbor Park) I
                                                                             could not see the available
                                                                             seats in the chart to see if
                                                                             seats around my purchased
                                                                             seats was available so I had to
                                                                             buy a seat one row in front of
                                                                             my original row of seats
                                                                             purchased.




ForeSee Results, Inc. Confidential                        327                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                             Well maybe I'm getting a little
                                                                                             confused because I purchased
                                                                                             these tickets over the phone
                                                                                             with a representative. I do
                                                                                             have to say when a customer
                                                                                             is calling maybe next time the
                                                                                             representative can slow down
                                                                                             a bit. He seemed to be in a
                                                                                             rush and told me they did not
                                                                                             have any orchestra seats left
                                                                                             but indeed they did because
                                                                                             my friend called shortly after
                                                                                             me and the other
                                                                                             representative told her that
                                                                                             there were seating left in
                                                                                             Orchestra 3. Maybe
                                                                                             management can emphasize
                                                                                             to the staff that it is important
                                                                                             to be just as patient with a
                                                                                             customer over the phone as it
                                                                                             is with a customer that they
                                                                                             might see face to face.
                                                                                             Thankyou otherwise I was
                                                                                             pretty much happy about my
                                                                        Rihannanow.com and   purchase of the tickets for this
Concert Event                                                           Rihannadaily.com     concert event.


                                                                                             hate to go back and re-logging
                                                                                             and typing words that are hard
                                                                        playbill.com         to read
                                                                                             Additional fees create a
                                                                                             hardship. If they increase, we
                                                                                             won't be attending events.


                                     no link found that I was told to
                                     go to from the automated
                                     telephone prompt...that I was
                                     also hung up on two
                                     times....bummer




ForeSee Results, Inc. Confidential                        328                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     not on sale yet
                                     all tickets were previously
                                     purchased MOSTLY by other
                                     websites reselling at high
                                     markups.

                                     because I'm pretty sure the
                                     event ticketmaster has listed
                                     does not exist. looks like it's
                                     for the wrong artist. (duran
                                     duran on 5/18/10)




                                     I was just able to access "My
                                     Ticketmaster Account" late
                                     today after getting yet another
                                     password from customer
                                     service.
                                     i was looking for discount
                                     movie tickets at my local
                                     movie theater in vacaville ,ca
                                     95687
                                     Sold Out tickets for Justin
                                     Bieber




ForeSee Results, Inc. Confidential                        329          Satisfaction Performance Report
Date Created: 05/02/2010




                                     EVENT SOLD OUT




                                     Very disappointed! Went to
                                     buy tickets & when u go to use
                                     your credit card it wants a
                                     code....lost the tickets. It's not
                                     the normal 3 digit code. You
                                     should be able to validate your
                                     credit card when you set up
                                     your billing info, not when you
                                     are trying to make a purchase
                                     and you are on a time limit...I
                                     tried several cards and all
                                     wanted verification and
                                     wouldn't accept my data.
                                     Would have liked to have this
                                     setup prior to making a
                                     purchase.




                                     I wish all the venue's listed
                                     more "seat" info-isle
                                     number/row info-more specific
                                     details where the seat is
                                     located.




                                     sold out




ForeSee Results, Inc. Confidential                         330            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                             I like interactive seating chart,
                                                                                             however, the charts could be
                                                                                             little more clear and detailed
                                                                                             with labels and such, ie, the
                                                                                             Baltimore Hippodrome one
                                                                                             simply zooms in, and that's it.




                                                                                             It is absolutely ridiculous to
                                                                                             charge people to print out their
                                                                                             own tickets. Just show the
                                                                                             damn price of the tickets
                                                                                             without all the backend
                                                                                             charges.
                                                                     humphreysconcerts.com   Fees to high.

                                                                                             couldn't complete ticket
                                                                                             purchase due to using
                                                                                             different credit card, reset my
                                                                                             password , lost my history in
                                                                                             my account and meanwhile
                                                                                             might have lost my tickets...




                                     too confusing and i couldn't
                                     figure out how to puchase the
                                     tickets




                                                                                             would have like to have
                                                                                             chosen my seats
                                                                                             eric clapton is the greatest
                                                                                             guitarest on this planet




ForeSee Results, Inc. Confidential                      331                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                     my confirmation has not been
                                     changed


                                     no seats available
                                     conan tickets were not
                                     availabe.
conan o'brien                        backstreet boy were standing
backstreet boys                      room only.
                                     The ticket lottery for the
                                     Bobcats was suppose to be on
                                     the site. I didn't find any
                                     mention of it.




                                                                       www.ivetesangalo.com.br




                                     The site has an option for $65,
                                     55, and 45 seats, but only $65
                                     are available. There's no way
Comedy Show                          the rest are all sold out.




ForeSee Results, Inc. Confidential                       332                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     poor pricing and poor
                                     navigation



                                     the charge is to high for the
                                     convenience fees. not for the
                                     concert but for the service

                                     they said nothing available for
                                     dates I required but on
                                     phoning ticketmaster i got
                                     what I wanted
                                                                                                  Do not the fact that i cannot
                                                                                                  exchange tickets for an
                                                                                                  upgrade. I was gpoing to pay
                                                                                                  the difference.

                                     could not find the event for the
                                     date it was being advertised.

                                     I found cheaper and better
                                     seats through another website.
                                                                                                  It really is hard to believe that
                                                                                                  you have to charge 3 special
                                                                                                  fees on top of the ticket price.
                                                                                                  Why not just combine them all
                                                                                                  into the ticket price for full
                                                                                                  disclosure?




                                                                                                  Your charges are too
                                                                                                  expensive. It equates to about
                                                                        albuquerquebaseball.com   a 30% markup!!!




ForeSee Results, Inc. Confidential                       333                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     SEATING INFO NOT
                                     SATISFACTORY. PRICING
                                     PRICES HIGHER THAN YOU
                                     CAN GET THEM AT THE SITE

                                     I wanted to know grounds
                                     tickets for tues aug 31
                                     Tickets too expensive




ForeSee Results, Inc. Confidential                     334      Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out to scalpers
                                     (Ticketmaster Affiliates )




LA Times Festival of Books

                                     i found the venue i was looking
                                     for but there was no details at
                                     to performers or anything so i
                                     dedided not to purchase today
                                     no tickets

                                     could not find seating or price
                                     infirmation

                                     could not fine riverdance or
                                     ticket prices




                                                                       no
                                     IT WASNT LISTED FOR
                                     TICKETMASTER




ForeSee Results, Inc. Confidential                        335               Satisfaction Performance Report
Date Created: 05/02/2010




                                     An error occurred, used
                                     different cards and had the
                                     same error




                                     Not available.


                                     yickets must be sold out all the
                                     time



                                                                        none
Comedy




                                     looking for muse tix because
                                     venue and date changed




ForeSee Results, Inc. Confidential                       336                   Satisfaction Performance Report
Date Created: 05/02/2010




                                     they are too expensive




                                     Too expensive!!




                                                                       Went like clockwork - if only
                                                                       many other sites were as
                                                                       efficient!
                                     tickets not available yet




                                     there are not tickets available
                                     for what I wanted as yet...


                                     Because it wouldn't let me.



                                     (0xfe200113)


ForeSee Results, Inc. Confidential                        337                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                 I fucking hate you guys. The
                                                                                                 only reason why I use your site
                                                                                                 is because you have so
                                                                                                 successfully monopolized this
                                                                                                 section of the performance
                                                                                                 industry. Service charge?
                                                                                                 Convenience charge? FUCK
                                                                                                 YOU! I only use your services
                                                                                                 because there is no other
                                                                         The musicians website   choice!!!
                                     my world ultimate bieber
                                     tickets have bees sold out
                                     since the first day
                                     trying to print ticket and it is
                                     not allowing me



                                     It keep saying to try again later




                                     Too soon after submission.

                                                                                                 Your "so called" service fees
                                                                                                 are too high and in some
                                                                                                 cases just a way to "suck"
                                                                                                 more money out of customers.


ForeSee Results, Inc. Confidential                          338                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                              when purchasing tickets
                                                              should ask if member already,
                                                              or ask just broising.
                                     didn't have my section

                                                              So frustrating to use this site
                                                              when I want the best seats
                                                              available on several different
                                                              dates. I have to look at each
                                                              one, write it down, back out,
                                                              start over. It takes much too
                                                              long and I always feel as if I
                                                              could have found better seats
                                                              somehow if I'd gone to the
                                                              venue in person.




ForeSee Results, Inc. Confidential                      339                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because there doesn't seem
                                     to be a number to ring to get
                                     someone to speak to.



                                     too difficult to get tickets- if a
                                     day is sold out you have to
                                     start from the beginning--
                                     why??? can't I go to another
                                     date?????



                                                                          The clock makes me nervous
                                                                          and therefore I worry about
                                                                          making a typing error.



                                     No music events in evansville,
                                     indiana that i would like to
                                     attend.. zac brown band!?




                                     TICKETMASTER OVER THE
                                     PHONE HAD BETTER
                                     LOCATIONS THAN
                                     TICKETMASTER.COM.
                                     WEBSITE IS FINE BUT I GOT
                                     BETTER TICKETS BY
                                     CALLING A PERSON.




ForeSee Results, Inc. Confidential                          340                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets not available




                                     The help people were
                                     wonderful, but their
                                     suggestions so far are not
                                     helping.
                                                                                  excellent

                                                                     cornyation
                                     tickets are not on sale yet.
                                     BUT would like to know price
                                     of tickets and could not find
                                     this anywhere on the site.


                                     Just wanted to contact
                                     customer service and unable
                                     to see how to do this




                                     Could not tell whether to
                                     proposed tickets were up
                                     against the wall or near the
                                     isle. Could not easily change
                                     the date of the event when
                                     lousy tickets were presented.




ForeSee Results, Inc. Confidential                       341                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Not sure I can print off my
                                                                       tickets I think they will be
                                                                       emailing me something so I
                                                                       can print them off




                                     not really sure. I'm assuming
                                     they weren't available for sale
                                     yet, but since there was no
                                     information available on the
                                     site, I can't tell for sure

                                                                       AAAAAAA+++++++




ForeSee Results, Inc. Confidential                       342                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     not on sale yet



                                     heard on the radio BB King
                                     was coming on August 27,
                                     2010 and tickets were
                                     available but not listed on the
                                     scheduled events



                                                                        I have not received a
                                                                        comformation by e-mail and its
                                                                        been over 8 hours.
                                     only one seat


                                     for the extra cost i can just go
                                     to the box office and save
                                     twenty four bucks


ForeSee Results, Inc. Confidential                        343                        Satisfaction Performance Report
Date Created: 05/02/2010


                                              Within seconds of tickets
                                              going on sale, no lower price
                                              tickets were available. Only
                                              high priced tickets could be
                                              found.
                                              I didn't find out how much and
                                              where i can get Justin Bieber
                                              VIP package ticket




joel osteen ministries                                                         no


                                                                               processing fee too costly.




                                              Tickets not on sale yet

                                              no tickets matched my needs


                                              When tics on sale for local
                                              venue (tour date is listed)



PLAY                                                                           NO




                                     comedy
                                              could not print the DAMN
                                              tickets                          IT SUCKS!




ForeSee Results, Inc. Confidential                                344                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       why the search again button
                                                                       brings up seats closer after
                                                                       purchase
                                                                       fees a little high
                                     tickets not available


                                     I paid for tickets 2 days ago
                                     but still can'tprint them do to
                                     some delay with the website or
                                     something                         I still didn't get my tickets




                                     tickets are sold out
                                     Not available yet
                                     No avaiable tickets for lower
                                     level seatings.




                                                                       needed more options for
                                                                       balcony tickets


                                     problems with my login and
                                     then having difficulty getting
                                     tickets




ForeSee Results, Inc. Confidential                           345                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     see 26.1 I expect some kind of
                                     explanation of this 973-865-
                                     4514



                                     I was not able to accomplish
                                     what I came to do because the
                                     tickets are not being sold yet.



                                     No tickets, error messages,
                                     only US credit cards accepted.
                                     Lots of problems. Hard to find
                                     availability etc etc..


                                                                       Thank you for making the
                                                                       process smooth, easy to
                                                                       understand, simple to follow
                                                                       directions. I will always
                                                                       useTicketmaster for any
                                                                       events that you are involved .
                                                                       Mahalo & aloha...Let me know
                                                                       if and when KISS might be
                                                                       coming to Hawaii. My
                                                                       husband would be so stoked I
                                                                       could surprise him.

                                     the site would not take me to
                                     the purchase page after 2
                                     attempts. This must be the
                                     worst purchase web site i have
                                     ever used . i will try and book
                                     via phone. i am quite annoyed
                                     at the waste of my time


ForeSee Results, Inc. Confidential                       346                        Satisfaction Performance Report
Date Created: 05/02/2010




                                              wasn't listed


                                              COULD NOT VERIFY ANY OF
                                              MY CARDS.




                                              I couldn't tell if there were
                                              seats avelable last concert we
                                              left early cause my mom got
                                              tired of standing

                                              Your site was predominently
                                              sport or theatre in London.

                                     comedy



                                              they don't go on sale until the
                                              16th




                                              I was buying 3 tickets; but the
                                              8.25 convenience fee per
                                              ticket is completely ridiculous.




ForeSee Results, Inc. Confidential                                 347           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                   thanks
                                                                   difficult to find tickets on
                                                                   Ticketmaster.com after you
                                                                   have purchased them
                                     The search did not find Al
                                     green in houston on May 16,
                                     2010




                                                                   the map to see where im going
                                                                   to see in not clear


                                     n/a




                                                                   none




                                                                   Great Site


ForeSee Results, Inc. Confidential                     348                      Satisfaction Performance Report
Date Created: 05/02/2010




Universoul Circus




                                     Can not affort over 100 to get
                                     2 ok seats
                                     Price was too high - lower
                                     prices sold out




ForeSee Results, Inc. Confidential                       349          Satisfaction Performance Report
Date Created: 05/02/2010


                                     tickets not good enough to
                                     justify price

                                                                                                    This survey is entirely toooooo
                                                                                                    long and a big turnoff!


                                                                         yahoo.com puckdaddy blog




                                     I couldn't find wat I was looking
                                     for the month of July!!!


                                                                                                    For first time the time is short




                                     tickets not available yet
                                                                                                    Also looked for tickets at the
                                                                                                    Chicago Theatre but found the
                                                                                                    seating map almost impossible
                                                                                                    to decipher so declined to
                                                                                                    purchase tickets for concert.
                                                                                                    Also took me a while to find
                                                                                                    the option to select a specific
                                                                         Chicago Architectural      date from the drop down
Architectural tour                                                       Foundation                 menu.




ForeSee Results, Inc. Confidential                        350                                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because your site does not
                                     allow the option of viewing all
                                     available tickets at once. Stub
                                     Hub does a much better job.




                                                                       no
                                                                       Don't charge for ticket fast.
                                                                       There's really no work involved
                                                                       except creating an convenient
                                                                       way to purchase tix.
                                                                       Otherwise you would have to
                                                                       pay someone to answer my
                                                                       call.




                                     Too hard to use and not user
                                     friendly

                                                                       I added a new cr card and had
                                                                       to go through a Chase bank cr
                                                                       card verify process. I had to
                                                                       set up a different pw for my
                                                                       Visa vs MC credit card.




ForeSee Results, Inc. Confidential                       351                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I REALLY WANT TO KNOW
                                     THE STATUS OF MY
                                     TICKETS, YOU ALL HAVE
                                     YOUR MONEY, OR I WOULD
                                     HAVE TO WORRY ABOUT
                                     MY TICKETS I WOULD JUST
                                     SET AT THE HOUSE AND
                                     WATCH THE GAME.

                                                                     i will buy again thanks




                                     No events close to my houses.




ForeSee Results, Inc. Confidential                     352                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     you phone number not
                                     displayed anywhere
                                     no tickets




                                     could not find how to purchase
                                     presale tickets for Toby Keith
                                     through the Citi Card
                                     promo.for the PNC June 19th
                                     show American Ride tour,
                                     Homdale NJ

                                                                      hate to going back and forth
                                                                      when i want to check up the
                                                                      ticket status for a different date




                                     Because your website doesn't
                                     even tell me that a show is
                                     sold out.




                                     did not provide info on when
                                     tickets would go on sale


ForeSee Results, Inc. Confidential                      353                         Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                          you suck....stupid charges out
                                                                                          your fucking ass



                                     no tickets available for Dallas
                                     vigilantes game at american
                                     airlines center in dallas. only
                                     away games available




                                                                       online newspaper




                                     No accept of my purchase -
                                     from europe




                                     I am told that my password
                                     isn't in the system --AFTER I
                                     HAVE ALREADY SIGNED IN!


ForeSee Results, Inc. Confidential                        354                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                    no

                                     wanted to look into selling my
                                     tickets but gave up.




                                                                                    I was not able to find tickets for
                                                                                    C.King & J.Taylor for june
                                                                                    12/10 at Uncasville, CT. I sent
                                                                      Live nation   an e-mail

                                     Sold out.




                                     bad seats




                                     couldnt locate the tickets or
                                     venue after several searches
                                     and clicks !!!!




                                     It does not show events for
                                     Hawaii june 12-18




ForeSee Results, Inc. Confidential                       355                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I could find no Bob Dylan
                                     tickets for sale even though
                                     the radio station is promoting
                                     the concert.
                                                                        No
                                     ALREADYN SOLD OUT-
                                     WANTED PHONE NUMBER
                                     COULDNT FIND EASILY


                                     not available in the price range
                                     I wanted
                                     Tickets were not on sale yet
                                     and I was afriad I might not
                                     recieve an alert for presale.

                                     only nose bleed seats were
                                     offered but Mohegan Sun said
                                     there were over 1100 seats
                                     still available.
                                     The site wouldn't load after
                                     several minutes of waiting.
                                     Wanted to find out how much
                                     the VIP tickets cost, but site
                                     wouldn't load.



                                                                        too many extra
comedy show                                                             fees!!!!!!!!!!!!!!!!!!
                                     i wanted to see the venue
                                     layout




                                     The price of the resale tickets
                                     is obscene




ForeSee Results, Inc. Confidential                       356                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     Problem with the site




                                     Looking for certain seats that
                                     are not available.




ForeSee Results, Inc. Confidential                       357          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Didn't find Broadway tickets
                                     easily.




                                     pricing.




                                     event completely sold out

                                                                    could not print tix said error.


                                     not on sale yet


ForeSee Results, Inc. Confidential                       358                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Shouldn't charge extra for
                                                                       printing out your tickets!!!!!!!!!

                                     would not let me
                                     purchase/error messagge. not
                                     happy, no reason


                                     No information available on
                                     Minnesota Twins baseball or
                                     Target Field




                                     I kept getting an error
                                     message after I selected the
                                     way I wanted to get my tickets.




ForeSee Results, Inc. Confidential                       359                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Would like a little more time to
                                                                 make a decision before it
                                                                 times out...Needed to make a
                                                                 quick phone call to the other
                                                                 party before purchasing....



                                                                 The survey is to long and ask
                                                                 the same questions over and
                                                                 over. If I answer a question
                                                                 saying that it was my first on
                                                                 the site then why is there a
                                                                 question asking if I have
                                                                 visited in the past?
                                     Paperless ticketing

                                                                 I live in the middle of three
                                                                 areas - Chicago, Detroit, and
                                                                 Indianapolis. It would be great
                                                                 during a search if I could
                                                                 narrow down my locations,
                                                                 rather than having to search
                                                                 through other areas.
                                     dont know


                                                                 Tickets $36.50, fees $21.50.




ForeSee Results, Inc. Confidential                         360                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                I wanted to print out my
                                                                                tickets, but was not given that
                                                                                option. Did not like the short
                                                                                time frame I was given to
                                                                                make my choices, and I lost
                                                                                my seats because delivery
                                                                                choices were not clear.
                                                                                Printing was mentioned, but i
                                                                                could not find it no matter how
                                                                                hard I searched, and I wasted
                                                                                a lot of time searching, which
                                                                                caused me to lose my tickets.

                                     No information given on the
                                     ticket availability for Roger
                                     Water "The Wall 2010" in
                                     Atlanta GA on Nov. 18.

                                     NO SEATS AVAILABLE FOR
                                     ONE HANDICAP PERSON
                                     AND ONE NOT


                                                                     facebook   no




                                     website was too slow and the
                                     captchas weren't working
                                     properly

                                                                                Hard to get options on seating -
                                                                                given that there wasn't a rush
                                                                                for this event disappointing the
                                                                                same seats showed up even
Comedy                                                                          though I logged on 2x
                                     They didnt show any of the
                                     tickets.


ForeSee Results, Inc. Confidential                       361                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Facility charge, convenience
                                                                        charge and order processing
                                                                        fees are ridiculous add-ons to
                                                                        a ticket price.

                                     sold out of the tickets i wanted




                                                                        I would like to see detailed
                                                                        information about what other
                                                                        shows are about that I never
                                                                        heard of or don't know what
                                                                        they are.

                                     The tickets appear to have
                                     been sold out.




                                     tickets were not available or
                                     not in a venue near me.




ForeSee Results, Inc. Confidential                        362                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         Your continual price gouging is
                                                                         abominable.

                                     There is a listing when you can
                                     find it for "The Eagles" in Boise
                                     ID may 18, but is not on the
                                     calender that the site shows!
                                     only shows up under some vip
                                     site that is not very accurate
                                     and I can't get information on
                                     this after 20 min. of going back
                                     and forth looking and entering
                                     #'s without any feedback!




UCLA Event




                                     After 15 minutes of searching
                                     and clicking (different price
                                     ranges, etc.) I came to realize
                                     that the tickets were all sold
                                     out.




                                                                         stop all the dam annoying pop
                                                                         up surveys and addon sales
                                                                         pitches

                                                                         will call would have been
                                                                         better




ForeSee Results, Inc. Confidential                        363                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Shipping 1 parking ticket UPS
                                     for $13 is outragous.Why not
                                     regular mail?


                                     I didn't want tickets to any of
                                     the shows available.


                                     Ticketmaster is a monolopy for
                                     getting concert tickets. Way to
                                     hard to get the seats I want.
                                     Plus, in most cases, scalpers
                                     buy up all the tickets when
                                     they go on sale. Ticketmaster
                                     IS A JOKE




                                     The pre-sale general
                                     admission tickets for the World
                                     Equestrian Games for the
                                     dates I wanted were classified
                                     as unavailable--even thought
                                     Pierce Lyons told us at Rotary
                                     today there would be a
                                     Kentucky resident pre-sale
                                     until 10:00 pm




ForeSee Results, Inc. Confidential                        364          Satisfaction Performance Report
Date Created: 05/02/2010


                                     Can't find the show



                                     The tickets I want were not on
                                     sale yet.
                                     earlier todaym it would let me
                                     pick tickets for the scorpions
                                     presale, but I couldnt get past
                                     that screen without error
                                     messages. this never
                                     happened before this
                                     particular event, even with a
                                     citicard on file
                                     Want list of available
                                     seats/prices. Could not get
                                     that.



                                     The site wouldn't allow me to
                                     select 2 tickets in one field. It
                                     would allow me to try and
                                     select 10 in each of 4 fields
                                     and then would tell me too
                                     many tickets were selected.




                                     Tickets not available




ForeSee Results, Inc. Confidential                         365           Satisfaction Performance Report
Date Created: 05/02/2010




                                     because the show tickets are
                                     limited.




                                     site down for maintenance




                                                                    Tried to edit my credit card
                                                                    details, but would only allow
                                                                    address/phone changes (not
                                                                    expiration date, which was
                                                                    what needed to be changed). I
                                                                    then tried to enter it as a "new
                                                                    card", but that caused a glitch
                                                                    in the system as the card no.
                                                                    was already stored (tho'
                                                                    expiration date had changed).
                                                                    This caused the time to expire
                                                                    before I could complete the
                                                                    purchase, so I had to start all
                                                                    over again. (Next time, I just
                                                                    tried changing the expiration
                                                                    date on the relevant card,
                                                                    without clicking on the "edit"
                                                                    link - & this worked, so I could
                                                                    then proceed to finalise the
                                                                    purchase.)
                                     event sold out




                                     Too expensive




ForeSee Results, Inc. Confidential                      366                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                      That at first I couldn't find how
                                                                                      to print the tickets, but after a
                                                                                      while I did.

                                     could not find the concert
                                     information




                                     coudln't find wanted ticket or
                                     seatting
                                     no tickets available.




                                                                                      I wish we could choose the
                                                                                      area where we like to sit to see
                                                                                      if any tickets are available for
                                                                                      that are instead only being
                                                                      Adler theater   offered a couple of options




ForeSee Results, Inc. Confidential                       367                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     no good tickets and i have
                                     been looking everyday since
                                     they opened up to the general
                                     public!!! i can't find any in the
                                     red covered section and no
                                     numbers of someone who
                                     might be able to help me that
                                     isn't automated



                                     I got a message that the
                                     tickets that i was looking for
                                     were not on sale even though
                                     the event was only a week
                                     away




                                                                         not at this time




                                     Did not say when tickets were
                                     mailed



                                     when requested section n/a
                                     have to start over again




ForeSee Results, Inc. Confidential                        368                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     front row tickets for justin
                                     bieber

                                     Not on sale til tomorrow, no
                                     advanced ticket sale, no
                                     opportunity to bid or purchase
                                     VIP. That sucks but I could
                                     understand that this is out of
                                     ticketmasters control

                                                                                        I used the website today to
                                                                                        pay an invoice relating to
                                                                                        shipping and handling charges
                                                                       US Open Tennis   for my US Open ticket.




                                                                                        Would like an option to search
                                                                                        for a certain section/area
                                                                                        across different days instead
                                                                                        of having to select a specific
                                                                                        date, then search for the
                                                                                        section I desire. It's distressing
                                                                                        having to run around to
                                                                                        different dates to see if the
                                                                                        section I'd prefer to sit is
                                                                                        available or not.




                                     Ticketing on-line was not open
                                     for tonights performance of the
                                     Eagles




ForeSee Results, Inc. Confidential                         369                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     no tickets available



                                                                     I found it a better choice to
                                                                     browse and buy so I can get a
                                                                     heads up before all the good
                                                                     seats are bought.
                                     usta ticket policies




                                     on sale tomorrow.




                                                                     no


                                     Seats not available



                                     Kept getting an error message
                                     each time I tried to get past
                                     the shipping information page

                                                                     verification that all went well in
                                                                     terms of ticket completion
                                     Cannot purchase advance
                                     parking. There is no link to
                                     purchase advance parking
                                     ticket adjacent to the fox
                                     theater.




ForeSee Results, Inc. Confidential                          370                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                         the seating chart should be
                                                                         more specific




OC Pet Expo
                                     Site does not differentiate two
                                     different prices for General
                                     Admission prices.
                                     could not get past the code
                                     Couldn't find available dates

                                     said "out ticketing system is
                                     currently unavailable due to
                                     routine maintenance, please
                                     check back at a later time"
                                     (ox200111)
                                     dont know if i got registered for
                                     lottery drawing to ncaa jmens
                                     basketball
                                     western regionials at the
                                     honda center
                                     in march 2011
                                     ain't gonna work




                                     WAY TOO COMPLICATED -
                                     utterly ridiculous!! Never
                                     again.




ForeSee Results, Inc. Confidential                        371                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                              Purchase process...a tad too
                                                                                              many clicks. Just e-mail me
                                                                                              the tickets instead of the link-
                                                                                              because the link sends you to
                                                                                              a page that takes a while to
                                                                                              load and people like my
                                                                                              roommate, even if given fair
                                                                                              warning would refresh the
                                                                                              page. I didn't but I'm saying it's
                                                                     myspace band homepage.   pretty common and easily
                                                                     Love KORN <3             taken care of.


                                                                     venue website
                                     tickets not yet available




                                     My tickets were not ready for
                                     print- for months!!!




ForeSee Results, Inc. Confidential                        372                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                     No non automated contact.
                                     My question could not be
                                     serviced by your format. You
                                     have no choice but to use
                                     ticket master. You call a box
                                     office and you get ticket
                                     master.




                                     no tickets




                                     i was looking for justin beiber
                                     tickets but i could not find any
                                                                        Was unable to locate the exact
                                                                        seats

                                     Frustrated with default time
                                     window jumping back. Came
                                     looking for NCAA football
                                     tickets
                                     Got message that it couldnt do
                                     it, and to try again....after 4
                                     times gave up.




                                     ???


                                     i was looking for ticket prices
                                     to buy a vip package and they
                                     were not listed




ForeSee Results, Inc. Confidential                        373                       Satisfaction Performance Report
Date Created: 05/02/2010


                                     Apparentyly tickets are not yet
                                     avaiable for purchase to the
                                     general public. Since there is
                                     little information to tell me
                                     when this option is avaiable,
                                     I'm thinking that you guys just
                                     don't care.
                                                                       Your site is not at all intuitive.
                                                                       The receipt does not show the
                                                                       address the tickets will be
                                                                       shipped to, so I will have to
                                                                       call customer service to
                                                                       confirm. What a waste of
                                                                       time!


                                     could not find available seats
                                                                       no




                                     because the listing wasn't
                                     available




                                     Because your website said
                                     those tickets were not
                                     available. But I tried multiple
                                     times and different ticket
                                     numbers and prices. Still no
                                     change.




ForeSee Results, Inc. Confidential                        374                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     We tried to order Jack
                                     Johnson tickets about 10
                                     times and each time we got an
                                     error page....we switched
                                     credit cards and tried all kinds
                                     of different things and we still
                                     do not have tickets. I am
                                     going to be really bummed if
                                     we don't get to go to the show
                                     because your site is messed
                                     up!!



                                                                        I find passwords irritating when
                                                                        I purchase from this site so
                                                                        rarely. I also hate all the fees.
                                                                        Ticketmaster gives me very
                                                                        poor value for my money and I
                                                                        feel as if I don't have other
                                                                        options to secure tickets
                                                                        outside normal business
                                                                        hours.
                                     didnt like seats available


                                     sydney synphony orchestra
                                     performing on 19th 20th JUNE
                                     in BRISBANE ARTS CENTRE


                                                                        u shouldnt hav 2 almost buy tix
                                                                        2 know where u r sittin we
                                                                        should b able 2 try 2 get seats
                                                                        where we want them 1st an
                                                                        the map of stadium could b
                                                                        more detailed show rows. im
                                                                        handicapped an it dosent
                                                                        show where i could get good
                                                                        seats an ppl always stand in
                                                                        front of me but thats.




ForeSee Results, Inc. Confidential                        375                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets for Adam Lambert
                                     have not yet gone onsale-as
                                     looking for MI, ILLinois, MN &
                                     Ohio & Winsor-Canada shows


                                     No tickets were available in
                                     one area and in the other cost
                                     of ticket was over 5x amount
                                     of face value




                                     to much back and forth with
                                     the seat location got
                                     flustreaded
                                     wanted to know dates and
                                     when powderfinger tickets
                                     going on sale for both
                                     brisbane and goldcoast
                                     the site is not workable
                                     i purchased tickets in the
                                     wrong state and can't figure     i wasnt able to make the
                                     out how to correct it            correct purchase and i'm pist




ForeSee Results, Inc. Confidential                       376                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Kept receiving errors when
                                     trying to purchase ticket.
                                     Couldn't see all available open
                                     seats so I opted for another
                                     ticket source. Also when I did
                                     a search for Los Angeles
                                     Galaxy the search returned
                                     "No Events" with those
                                     keywords. Yet when I clicked
                                     thru the marketing email it
                                     brought me to a Ticketmaster
                                     page to purchase tickets.


                                     no tickets
                                     Unable to search over a
                                     number of dates. Easier to go
                                     to the Box Office.



                                                                       i wanted to choose my seat!




                                                                       The clock is really annoying.
                                                                       It's a high pressure sales tactic
                                                                       that almost makes me want to
                                                                       purchase my tickets
                                                                       elsewhere.




ForeSee Results, Inc. Confidential                       377                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     the tickets i were looking for
                                     were not available and were
                                     too confusing too buy on the
                                     website


                                                                         website/online ordering
                                                                         sucked.
                                                                         It wasn't right away clear how I
                                                                         was going to get my tickets
                                                                         thru ticket fast.




                                     Wanted to select different
                                     seating, and find ticket info for
                                     children, seniors




                                     this site doesn't sell the event
                                     American Ballet Theatre at
                                     Lincoln Center
                                                                         When I searched for LA Times
                                                                         Festival of Books half the time
                                                                         info came up that no such
                                                                         event was scheduled.
                                                                         Would be a plus if there was
                                                                         an option to print all tickets
LA TIMES FESTIVAL OF                                                     ordered with one click and all
BOOKS                                                                    receipts with one click.


                                     Because this website is very
                                     bad




ForeSee Results, Inc. Confidential                        378                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Site provided option to
                                     purchase tickets for weekend
                                     at Jazz Fest - did not have
                                     those tickets available for sale
LA Times Festival of Books                                              LA Times Festival of Books




                                                                                                     if you pay me for the time I
                                                                                                     spent I could get free tickets
                                                                                                     for a life time



                                     Tickets not available,
                                     published date of release is
UCLA Book Festiaval                  today at noon.




                                                                                                     many "unable to complete
                                                                                                     transaction" messages!!!!!!!!!!




ForeSee Results, Inc. Confidential                        379                                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     I didn't find my tickets for
                                     chayanne

                                     no tickets available have been
                                     trying since the day they went
                                     on sale and it pisses me off



                                     credit card declined




                                     no tickets available




                                     Couldn't get the site to the
                                     correct city...and then all the
                                     choices were too expensive or
                                     not available. When trying to
                                     go back and refresh search,
                                     the site would take me
                                     completely out.




ForeSee Results, Inc. Confidential                          380        Satisfaction Performance Report
Date Created: 05/02/2010


                                     because I need ONLY 2
                                     tickets for June 20th and the
                                     seats are way in the back.
                                     That's ok, my wife wanted to
                                     go not me.
                                     thanks for the poor seating
                                     area.
                                                                       The row location of the
                                                                       originally selected seats
                                                                       changed one row for some
                                                                       reason during the billing part
                                                                       of this process and was not
                                                                       noticed until after the tickets
                                                                       were printed. Not happy.




                                     no tickets available for event
                                     wanted
                                     I heard Muse added dates to
                                     their Resistance tour in the
                                     fall, and that tickets would go
                                     on sale on April 24. No event
                                     was listed at all.




ForeSee Results, Inc. Confidential                        381                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                 Forget the clock. It's a
                                                                                                 distraction and makes you
                                                                                                 nervous. When someone is
                                                                                                 trying to purchase tickets.
                                                                                                 Have them log on to your site
                                                                                                 via a password. Have the
                                                                                                 name and address saved to
                                                                                                 get the process started and
                                                                                                 expedite the purchase of
                                                                                                 ticket(s). At least this will move
                                                                                                 the process along. The way it
                                                                                                 is now you are completly cut
                                                                                                 off when the clock get's to
                                                                                                 zero. May it easier and more
                                                                                                 productive. Don't just be
                                                                     USTA website sends me ads   looking to make money.
                                                                     via email                   Satisfy the customer.




                                                                                                 no
                                     venue not showing yet




                                     There is always some fucking
                                     maintenance being done.
                                     cost



                                     Error messages when trying to
                                     view/print tickets




ForeSee Results, Inc. Confidential                     382                                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     needed handi cap seats



                                                              It is ridiculous for your
                                                              company to charge "service
                                                              charges" and "convenience
                                                              fees" when we are doing all of
                                                              the work..I always feel like I
                                                              am getting ripped off!




ForeSee Results, Inc. Confidential                     383                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     the site is horrible; after going
                                     through long process there
                                     are no tickets available, and
                                     instead of selecting alternate
                                     dates or locations, you have to
                                     start all over again. and the
                                     passwords are so stupid and
                                     hard to read.




latimesfestivalofbooks




ForeSee Results, Inc. Confidential                        384            Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Today's experience was fine,
                                                              although I still think the
                                                              shipping and handling charges
                                                              are high.
                                                              I do not like Live nation it is not
music concert                                                 clear what your doing.
                                                              Nope

                                                              a person who is not computor
                                                              savy could find the clock
                                                              intimadating and not make the
                                                              purchase for lack of time. also
                                                              the print is so small.




                                                              the fees are too high.




                                           redwings.nhl.com




ForeSee Results, Inc. Confidential   385                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     Show is announced but not
                                     listed on Ticketmaster.com




                                     when i try to purchase tickets it
                                     is saying nothing matches my
                                     requestbut to keep checking
                                     It kept asking for a
                                     code/password which
                                     apparently I do not have
                                     tickets not available yet




                                                                         I think the processing fees are
                                                                         bullshit, but I guess that is how
                                                                         you make money.
comedy
                                                                         The string of emails sent in
                                                                         order to purchase wheelchair
                                                                         seating was confusing and the
Joel Osteen Night of Hope at                                             information was consistently
Dodger Stadium                       Handicapped seating                 wrong.
                                     site wasn't working. So I had
                                     to call and I was charged an
                                     additional $9 for this problem
                                     which I think is unfair.
                                     price and shortage of ticket
Glenn Beck, Tyler , Tx               choice




ForeSee Results, Inc. Confidential                        386                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     i tried various dates and times
                                     and prices but could not find
                                     any tickets

                                     tickets i wanted were not
                                     available


                                                                       seating chart needs improved

                                                                       The fees (facility charge,
                                                                       convenience charge,
                                                                       processing fees - all x the # of
                                                                       tickets) on top of the price (the
                                                                       tax is fine, that's the cost of
                                                                       living in a democracy) are
                                                                       rudely exorbitant. But I don't
                                                                       know any other way, with my
                                                                       schedule, to actually go down
                                                                       to the theater to buy them. So
                                                                       I'm stuck being gouged. I hate
                                                                       it - I despise it. I will readily but
                                                                       tickets another way as soon as
                                                                       a new method becomes
Comedy stand-up                                                        available.




                                     Not sure if I know how to
                                     purchase tickets properly
                                     when they go on pre-sale
                                     tomorrow
comedy                               no tickets available




ForeSee Results, Inc. Confidential                       387                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     Did not like the ticket selection




Literary event                                                           LA Times Book Festival




                                     Tickets were sold out.
                                     Not on sale until tomorrow




                                     NOT AVAILABLE
                                     not on sale YET!!!




ForeSee Results, Inc. Confidential                        388                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                              I was frankly shocked at the
                                                                                              hidden fees. I know that "The
                                                                                              Simpsons" has parodied the
                                                                                              lock that TicketMaster has on
                                                                                              the ticket-purchasing process
                                                                                              for many big events (including
                                                                                              arguably outrageous fees), but
                                                                                              I really didn't expect a full
                                                                                              THIRTY NINE POINT FIVE
                                                                                              NINE PERCENT (39.59%) in
                                                                                              surcharges above and beyond
                                                                                              my actual ticket price!!! Sigh.
                                                                                              I wish I could have physically
                                                                                              stood in line at the theatre had
                                                                                              I known when these tickets
                                                                                              first went on sale. At least I'm
                                                                                              grateful for TicketMaster to