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					Date Created: 05/02/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                               Survey Respondents: 2960


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 05/02/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                      April 01, 2010 - April 30, 2010
                                                                              (FSR) Site=US
                                                                                                       Impact on
                                                        Impact on               Customer                 Future
          Elements                          Score1        Sat2                 Satisfaction            Behavior3   Future Behaviors                  Score
          Look and Feel                       75           0.3                                            4.2      Likelihood to Return               78
                                                                                   70
          Navigation                          69           3.0                                            4.3      Purchase Online                    76
          Search                              73           1.6                  Number of                 5.0      Recommend                          73
          Site Performance                    77           0.6                 respondents:
                                                                                   2960




          1                                                                                        3
           The Score is a weighted average of responses to 2-4                                      The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                                  Future Behavior we would expect based on improving overall
          Score for an Element.                                                                    Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                   2                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Ticketmaster Enterprise Browse
                                                                            Priority Map
                                                                   April 01, 2010 - April 30, 2010
                                                                           (FSR) Site=US
                              STATUS QUO REQUIRED                                                 MAINTAIN OR IMPROVE


     High



                                                Site Performance
                                                      77, 0.6
                                Look and Feel
                                   75, 0.3
           74
   SCORE




                                                                                        Search
                                                                                        73, 1.6



                                                                                                                                    Navigation
                                                                                                                                      69, 3



    Low

           64
                0.0   Low                   MONITOR1.0                                            2.0   TOP PRIORITY         High
                                                                                                                                3.0
Key:
Position of each bubble indicates its score and impact                        IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                              3                                  Satisfaction Performance Report
Date Created: 05/02/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                       April 01, 2010 - April 30, 2010
                                                                               (FSR) Site=US

                                                                                                               Average
    Measured Questions                                                                                          Score      Impact
    Look and Feel                                                                                                75          0.3
    Please rate the visual appeal of this site.                                                                  7.7
    Please rate the balance of graphics and text on this site.                                                   7.7
    Please rate the readability of the pages on this site.                                                       7.9
    Navigation                                                                                                   69          3.0
    Please rate how well the site is organized.                                                                  7.5
    Please rate the options available for navigating this site.                                                  7.2
    Please rate how well the site layout helps you find what you are looking for.                                7.3
    Please rate the number of clicks to get where you want on this site.                                         7.0
    Search                                                                                                       73          1.6
    Please rate the relevance of search results on this site.                                                    7.7
    Please rate the organization of search results on this site.                                                 7.7
    Please rate how well the search results help you decide what to select.                                      7.5
    Please rate how well the search feature helps you to narrow the results to find what you want.               7.4
    Site Performance                                                                                             77          0.6
    Please rate how quickly pages load on this site.                                                             7.8
    Please rate the consistency of speed from page to page on this site.                                         7.9
    Please rate the ability to load pages without getting error messages on this site.                           8.0
    Satisfaction                                                                                                 70
    What is your overall satisfaction with this site?                                                            7.4
    How well does this site meet your expectations?                                                              7.3
    How does this site compare to your idea of an ideal website?                                                 7.1
    Likelihood to Return                                                                                         78          4.2
    How likely are you to return to this site to look for tickets?                                               8.0
    Purchase Online                                                                                              76          4.3
    How likely are you to make an online purchase from this site in the future?                                  7.8
    Recommend                                                                                                    73          5.0
    How likely are you to recommend this site to someone else?                                                   7.6




ForeSee Results, Inc. Confidential                                                  4                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                        Number of Survey Respondents
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=US
                          4,000


                          3,500


                          3,000
  Number of Respondents




                          2,500


                          2,000


                          1,500


                          1,000


                           500


                             0
                                      Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                                  N    174      537             3,228         3,016         3,219    3,500                 2,960


                                                                        Time Periods




ForeSee Results, Inc. Confidential                                      5                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                            Satisfaction Trendlines
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=US
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                       Satisfaction    64       67               65            68            69       68                    70


                                                                        Time Periods




ForeSee Results, Inc. Confidential                                      6                                     Satisfaction Performance Report
                          Ticketmaster Enterprise Browse
                                Overall Satisfaction
                                Monthly Trend 2010
        80



        75



        70
Score




        65



        60



        55



        50
             Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
TM.com       68    69    68    70
TM.UK        64    66    66    67
TM.Aus       61    62    58    62
TM.CA        68    70    68    70
TNow         72    74    72    77
GMI          67    72    68    68
Date Created: 05/02/2010




                                                      Ticketmaster Enterprise Browse
                                                   Elements with Satisfaction Trendlines
                                                        April 01, 2010 - April 30, 2010
                                                                (FSR) Site=US
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                 Oct-09   Nov-09          Dec-09         Jan-10      Feb-10   Mar-10             Apr-10
          Look and Feel              69    71               72             73          74      74                  75
          Navigation                 65    66               66             68          69      68                  69
          Search                     67    70               70             71          72      71                  73
          Site Performance           72    74               74             76          76      76                  77
          Satisfaction               64    67               65             68          69      68                  70




                                                                   Time Periods




ForeSee Results, Inc. Confidential                                 8                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                    Future Behaviors with Satisfaction Trendlines
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09         Dec-09           Jan-10    Feb-10      Mar-10            Apr-10
          Likelihood to Return        74       76             75               76         77         77                 78
          Purchase Online             71       74             72               74         75         75                 76
          Recommend                   68       71             69               71         73         72                 73
          Satisfaction                64       67             65               68         69         68                 70




                                                                      Time Periods




ForeSee Results, Inc. Confidential                                    9                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                                 Look and Feel - Scores and Distributions
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                             (Avg. Score: 75)



      Please rate the
  readability of the pages
        on this site.        1% 2% 7%
                           3% 2%          6%       12%                 20%                 19%                            29%
      Avg Score: 7.9
         N*: 2960




 Please rate the balance
 of graphics and text on
        this site.        1% 3%
                         2% 1%       8%    8%         14%                       22%                  17%                    24%
     Avg Score: 7.7
        N*: 2960




    Please rate the visual
     appeal of this site.
                             1% 3%
                           3% 2%     9%    7%            14%                    22%                  16%                   25%
       Avg Score: 7.7
          N*: 2960



                            0%             20%                     40%                    60%                       80%                   100%
  * N values exclude
   "Don't Know"                                          1     2   3        4     5   6   7      8         9   10



ForeSee Results, Inc. Confidential                                     10                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                             Ticketmaster Enterprise Browse
                                                           Navigation - Scores and Distributions
                                                               April 01, 2010 - April 30, 2010
                                                                       (FSR) Site=US
                                                                      (Avg. Score: 69)


  Please rate the number
   of clicks to get where
   you want on this site.          6%   3% 4%   6%         7%            8%             12%                  17%               15%                 21%
        Avg Score: 7
          N*: 2960

    Please rate how well
     the site layout helps
    you find what you are
                                   6% 3% 4% 4%       6%        7%             12%                     18%                    17%                  24%
          looking for.
        Avg Score: 7.3
            N*: 2960

  Please rate the options
  available for navigating
          this site.               6% 2%3% 5%        7%         8%                12%                      19%                16%                  22%
      Avg Score: 7.2
         N*: 2960


     Please rate how well
     the site is organized.
                               4% 2%3% 4%       7%        7%             13%                         19%                 18%                     25%
        Avg Score: 7.5
            N*: 2960


                              0%                     20%                            40%                            60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                      1        2         3        4    5      6     7     8     9     10



ForeSee Results, Inc. Confidential                                                          11                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                                        Search - Scores and Distributions
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=US
                                                                  (Avg. Score: 73)

   Please rate how well
    the search feature
  helps you to narrow the
                                    7% 2%3% 4%   6%     7%         12%                   18%              17%                   25%
  results to find what you
            want.
     Avg Score: 7.4…

   Please rate how well
  the search results help
    you decide what to
                                         3%
                                    6% 2% 3% 6%        6%         11%                19%                 18%                   26%
          select.
      Avg Score: 7.5
         N*: 2960

       Please rate the
   organization of search
     results on this site.           2%
                                5% 2% 3% 6%       6%         11%                  20%                  19%                     27%
       Avg Score: 7.7
          N*: 2960


         Please rate the
      relevance of search
       results on this site.        2%
                                5% 2% 3% 6%       6%         11%                  19%                  20%                     27%
         Avg Score: 7.7
            N*: 2960


                               0%                 20%                       40%                    60%                   80%                   100%
  * N values exclude
   "Don't Know"                                               1         2   3        4     5   6   7     8      9   10



ForeSee Results, Inc. Confidential                                              12                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Ticketmaster Enterprise Browse
                                                        Site Performance - Scores and Distributions
                                                                April 01, 2010 - April 30, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 77)


 Please rate the ability to
    load pages without
 getting error messages
                                   2%
                               4% 2% 2% 5%   5%         9%         16%                     20%                           37%
        on this site.
       Avg Score: 8
         N*: 2960



       Please rate the
    consistency of speed
    from page to page on
                                 1% 3% 5%
                               3% 2%         7%          11%                 20%                     22%                       27%
          this site.
       Avg Score: 7.9
          N*: 2960




 Please rate how quickly
 pages load on this site.
                                 1% 3% 6%
                               3% 2%          7%             11%             20%                     21%                       27%
     Avg Score: 7.8
        N*: 2960



                              0%                  20%                    40%                     60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                1   2     3         4   5    6    7         8   9   10



ForeSee Results, Inc. Confidential                                           13                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                            Ticketmaster Enterprise Browse
                                                         Satisfaction - Scores and Distributions
                                                              April 01, 2010 - April 30, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 70)



   How does this site
 compare to your idea of
   an ideal website?               7%   3% 4% 3%    7%        7%         11%                  18%                   18%                 21%
    Avg Score: 7.1
        N*: 2960




  How well does this site
       meet your
     expectations?                 8%   3% 3% 3% 6%       6%       10%                  18%                    20%                    24%
     Avg Score: 7.3
       N*: 2960




     What is your overall
     satisfaction with this
             site?                 7%   3%3% 3% 6%       6%        11%              16%                       20%                    26%
       Avg Score: 7.4
           N*: 2960



                              0%                   20%                     40%                          60%                    80%                   100%
  * N values exclude
   "Don't Know"                                                1     2     3        4     5         6   7      8     9    10



ForeSee Results, Inc. Confidential                                             14                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Ticketmaster Enterprise Browse
                                                      Likelihood to Return - Scores and Distributions
                                                                April 01, 2010 - April 30, 2010
                                                                        (FSR) Site=US
                                                                       (Avg. Score: 78)




   How likely are you to
 return to this site to look
        for tickets?                     2%
                                    6% 2% 2% 5% 4%    7%       13%                17%                      44%
       Avg Score: 8
         N*: 2960




                               0%               20%                  40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                            1    2    3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                       15                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                            Ticketmaster Enterprise Browse
                                                       Purchase Online - Scores and Distributions
                                                              April 01, 2010 - April 30, 2010
                                                                      (FSR) Site=US
                                                                     (Avg. Score: 76)




   How likely are you to
     make an online
  purchase from this site
                                 7%     2%
                                      3% 2% 5%    4%     8%           13%            16%                          41%
       in the future?
      Avg Score: 7.8
          N*: 2960




                            0%                   20%                    40%                    60%                80%                       100%
  * N values exclude
   "Don't Know"                                               1   2     3        4   5     6   7     8   9   10



ForeSee Results, Inc. Confidential                                          16                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                       Recommend - Scores and Distributions
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                                                                   (Avg. Score: 73)




   How likely are you to
  recommend this site to
     someone else?                   9%   3%2%2% 6%    5%   7%       12%              16%                       37%
      Avg Score: 7.6
         N*: 2960




                            0%                   20%                 40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                             1    2   3        4   5    6    7     8   9   10



ForeSee Results, Inc. Confidential                                       17                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                         Ticketmaster Enterprise Browse
                                       How frequently do you visit this site?
                                           April 01, 2010 - April 30, 2010
                                                   (FSR) Site=US
                                                      (N: 2960)




                                                            Daily
                                                             2%


                                               Weekly
                                                13%


                                                                    Three or four times per
                                                                             year
                                     One or two times per                    26%
                                             year
                                             18%


                                                                               Monthly
                                          This is my first visit                21%
                                                  20%




ForeSee Results, Inc. Confidential                                 18                         Satisfaction Performance Report
Date Created: 05/02/2010




                                        Ticketmaster Enterprise Browse
                                      How did you arrive at this site today?
                                          April 01, 2010 - April 30, 2010
                                                  (FSR) Site=US
                                                     (N: 2960)



                                                 Clicked on an
                                                online/banner ad
                                                       4%



                                             Link from
                                              another
                                              website
                                                14%


                                                                 Typed the URL into my
                                                                        browser
                                                                          36%
                                     Other
                                     22%


                                                   Found using a search engine
                                                     (e.g. Google or Yahoo!)
                                                              24%




ForeSee Results, Inc. Confidential                          19                           Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=US
                                                        (N: 2960)




                                                  Don't know
                                                     9%



                                         No
                                        22%




                                                                       Yes
                                                                       69%




ForeSee Results, Inc. Confidential                             20                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                               apply.
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)

          My Ticketmaster                                                                                  67%


 Weekly TicketAlert Email                                                34%


    Recommended Events                                             29%


      Interactive Seat Map                                        28%


  Performer On Sale Alert                                   21%


              Fan Reviews                               20%

         American Express
                                                14%
            PreSale…

      Ability to use AMEX
                                          8%
     Membership rewards…

  Ticketmaster Blackberry
                                     4%
        Application

        None of the above                                   21%


                             0%           10%         20%         30%          40%   50%       60%          70%             80%




ForeSee Results, Inc. Confidential                                  21                               Satisfaction Performance Report
Date Created: 05/02/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                          all that apply.
                                                 April 01, 2010 - April 30, 2010
                                                         (FSR) Site=US
                                                             (N: 2960)

          My Ticketmaster                                                                                          64%


      Interactive Seat Map                                      27%

       Weekly Ticket Alert
                                                               26%
            Email

    Recommended Events                                   22%


  Performer On Sale Alert                         17%


              Fan Reviews                        16%

         American Express
                                           7%
            PreSale…

      Ability to use AMEX
                                      3%
     Membership rewards…

  Ticketmaster Blackberry
                                     2%
        Application

        None of the above                                22%


                             0%            10%     20%          30%         40%          50%           60%               70%




ForeSee Results, Inc. Confidential                             22                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                                     Please rate your impression of the Ticketmaster brand.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                              (N: 2960)
                                                              Mean: 7.2

  1 = Not At All Favorable                               7%


                           2         3%


                           3           3%


                           4            3%


                           5                       6%


                           6                            7%


                           7                                            12%


                           8                                                                  18%


                           9                                                           16%


      Very Favorable = 10                                                                                             23%


                Don't know             3%


                               0%            5%               10%                15%                20%                     25%




ForeSee Results, Inc. Confidential                             23                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the reliability of the Ticketmaster brand.
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)
                                                                 Mean: 7.7

     1 = Not At All Reliable                   5%


                           2         2%


                           3         2%


                           4         2%


                           5                       6%


                           6                  5%


                           7                                  9%


                           8                                                           17%


                           9                                                                 19%


        Very Reliable = 10                                                                                          28%


                Don't know                         6%


                               0%            5%              10%             15%             20%     25%                  30%




ForeSee Results, Inc. Confidential                                  24                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                        preferences etc)?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)
                                                             Mean: 7.7
        1 = Not At All Easy                    4%


                           2         1%


                           3          2%


                           4              2%


                           5                         6%


                           6                        5%


                           7                              8%


                           8                                                    16%


                           9                                                    16%


            Very Easy = 10                                                                                 24%


                Don't know                                                        16%


                               0%              5%              10%        15%             20%             25%                  30%




ForeSee Results, Inc. Confidential                                   25                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                              apply.
                                                 April 01, 2010 - April 30, 2010
                                                         (FSR) Site=US
                                                            (N: 2960)

               This website                                                                                            46%


                      Radio                                                                            40%


              From a friend                                                             31%


           Marketing email                                           21%


           Print advertising                                     20%


               Fan website                                       19%


                Print article                         14%


   Other websites, please
                                               9%
          specify


     Other, please specify                5%


                                0%   5%        10%   15%       20%         25%    30%         35%    40%        45%          50%




ForeSee Results, Inc. Confidential                              26                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                                        What is your primary reason for visiting this site today?
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                (N: 2960)


                                     Other, please specify
                                              7%              Find general information
                                                                   about this site
                                                                        1%




                                                   Browse for event
                                                        ideas
                                                         16%


                                                  Research a specific               Purchase tickets
                                                        event                            58%
                                                        18%




ForeSee Results, Inc. Confidential                                        27                           Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=US
                                                          (N: 1705)




                                                      Other, please specify
                                            Family             3%
                                             5%




                                             Sports
                                              15%




                                          Arts & Theatre
                                                                              Music
                                               18%
                                                                              59%




ForeSee Results, Inc. Confidential                                 28                     Satisfaction Performance Report
Date Created: 05/02/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=US
                                                            (N: 522)



                                                              Other, please
                                                                  specify
                                                           Family
                                                                    1%
                                                            4%


                                                  Sports
                                                   10%




                                          Arts & Theatre
                                               13%




                                                                              Music
                                                                              72%




ForeSee Results, Inc. Confidential                                   29                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)




                                                          Don't know
                                                             6%




                                                 No
                                                29%




                                                                                Yes
                                                                                65%




ForeSee Results, Inc. Confidential                                 30                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                (N: 2960)
                                                                Mean: 7.5

                   1 = Poor                         5%


                           2         2%


                           3         2%


                           4              3%


                           5                             6%


                           6                             6%


                           7                                         10%


                           8                                                                18%


                           9                                                          16%


             Excellent = 10                                                                                      25%


                Don't know                                7%


                               0%              5%              10%              15%           20%            25%                  30%




ForeSee Results, Inc. Confidential                                         31                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=US
                                                                 (N: 2960)
                                                                 Mean: 7.5

                   1 = Poor                      4%


                           2          2%


                           3           2%


                           4                3%


                           5                           6%


                           6                                7%


                           7                                             10%


                           8                                                                  16%


                           9                                                            14%


             Excellent = 10                                                                                          22%


                Don't know                                                        13%


                               0%                5%                10%                  15%             20%                     25%




ForeSee Results, Inc. Confidential                                  32                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                                                 The seating maps
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=US
                                                                      (N: 2960)
                                                                      Mean: 7.3

                   1 = Poor                         5%


                           2         2%


                           3              3%


                           4              3%


                           5                             6%


                           6                                  8%


                           7                                             10%


                           8                                                             16%


                           9                                                       15%


             Excellent = 10                                                                             24%


                Don't know                                7%


                               0%              5%                  10%           15%           20%     25%                  30%




ForeSee Results, Inc. Confidential                                         33                        Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=US
                                                          (N: 2960)




                                             Yes
                                             31%




                                                                         No
                                                                        69%




ForeSee Results, Inc. Confidential                          34                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      While purchasing your tickets, did you use an interactive seat map that allowed you to
                                                   choose your actual seats?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                              (N: 921)




                                               Yes
                                               35%




                                                                               No
                                                                              65%




ForeSee Results, Inc. Confidential                              35                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                       Ticketmaster Enterprise Browse
                                            Please rate the ease of using the interactive seat map.
                                                         April 01, 2010 - April 30, 2010
                                                                 (FSR) Site=US
                                                                     (N: 324)
                                                                    Mean: 8.1

                   1 = Poor                3%


                           2         1%


                           3          2%


                           4              3%


                           5                   4%


                           6                    5%


                           7                              10%


                           8                                                      19%


                           9                                                16%


             Excellent = 10                                                                                                 37%


                Don't know           1%


                               0%              5%      10%         15%            20%      25%        30%          35%             40%




ForeSee Results, Inc. Confidential                                     36                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                               (N: 324)


                                                      Both - I purchased more
                                                    tickets and more expensive
                                                                tickets
                                                                  5%



                                                    I purchased
                                                    more tickets
                                                        10%



                                            I purchased more
                                            expensive tickets
                                                   21%
                                                                                 No difference
                                                                                     64%




ForeSee Results, Inc. Confidential                                  37                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 921)


               This website                                                                                            18%


              From a friend                                                                                     17%


                      Radio                                                                               16%


           Marketing email                                                                 12%


                      Other                                                        11%


               Fan website                                              8%


     Other website, please
                                                                   7%
            specify


                Print article                                 6%


           Print advertising                             5%


                                0%       2%       4%       6%       8%       10%     12%         14%    16%        18%          20%




ForeSee Results, Inc. Confidential                                  38                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                               Please rate the overall purchase process on this site.
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=US
                                                                        (N: 921)
                                                                       Mean: 7.8

                   1 = Poor                     4%


                           2              2%


                           3                   3%


                           4              2%


                           5                         5%


                           6                             5%


                           7                                        11%


                           8                                                        17%


                           9                                                                    21%


             Excellent = 10                                                                                        29%


                Don't know           1%


                               0%                   5%        10%          15%            20%           25%        30%               35%




ForeSee Results, Inc. Confidential                                        39                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=US
                                                               (N: 921)
                                                              Mean: 7.6
                   1 = Poor                     5%


                           2         2%


                           3          3%


                           4         3%


                           5                         6%


                           6                          7%


                           7                               9%


                           8                                             16%


                           9                                           15%


             Excellent = 10                                                                                         31%


                Don't know           2%


                               0%          5%              10%     15%           20%           25%           30%               35%




ForeSee Results, Inc. Confidential                                40                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                                (N: 921)




                                                    I am not a registered
                                                          member
                                                             9%




                                               No
                                              36%                                Yes
                                                                                 55%




ForeSee Results, Inc. Confidential                                     41                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                      Please rate the ease of logging in to complete your purchase.
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 836)
                                                                  Mean: 8

                   1 = Poor               3%


                           2         2%


                           3         1%


                           4         1%


                           5                        5%


                           6                         6%


                           7                                10%


                           8                                                     18%


                           9                                                    18%


             Excellent = 10                                                                                        31%


                Don't know                     4%


                               0%              5%         10%        15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                  42                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                                purchase.
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=US
                                                                 (N: 921)
                                                                Mean: 7.4
                   1 = Poor                   5%


                           2         2%


                           3          2%


                           4         2%


                           5                      5%


                           6                           6%


                           7                                          11%


                           8                                                   13%


                           9                                                12%


             Excellent = 10                                                                                                 23%


                Don't know                                                                        18%


                               0%            5%                 10%                  15%                20%                     25%




ForeSee Results, Inc. Confidential                               43                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                       Ticketmaster Enterprise Browse
                                                     Which delivery option did you choose?
                                                         April 01, 2010 - April 30, 2010
                                                                 (FSR) Site=US
                                                                     (N: 921)


                 Ticket Fast                                                                            50%


               Regular mail                                                          31%


    Venue pick up/will call                    8%


                      Other               3%


       Paperless Ticketing                2%


     Retail location pick up          2%


                        UPS          2%


                     Fed Ex          1%


           Special Delivery          1%


                               0%              10%              20%            30%           40%     50%                  60%




ForeSee Results, Inc. Confidential                                     44                          Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=US
                                                        (N: 2960)




                                                      Don't know
                                                         3%




                                             No
                                            24%




                                                                      Yes
                                                                      73%




ForeSee Results, Inc. Confidential                          45                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                               (N: 2960)
                                                                   Don't know
                                                                      1%
                                                                               Yes, by phone and email
                                                          Yes, by email                  1%
                                                               3%
                                          Yes, by phone
                                               8%




                                                                                   No
                                                                                  87%




ForeSee Results, Inc. Confidential                                        46                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                            that apply)
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                              (N: 365)


      To make a purchase                                                                                           35%




     To resolve a problem
     with a recently placed                                                               27%
              order



       To request more
                                                                                        25%
  information about events



       To report difficulties
        encountered while                                                   21%
        purchasing online




                      Other                             13%



                                0%   5%        10%         15%        20%         25%           30%          35%             40%




ForeSee Results, Inc. Confidential                            47                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=US
                                                                (N: 97)




                                                       Don't know
                                                         14%




                                                                                  Yes
                                                                                  51%

                                                  No
                                                 35%




ForeSee Results, Inc. Confidential                                  48                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                   (N: 365)
                                                                  Mean: 6.6

        1=Very dissatisfied                                                        19%


                           2           2%


                           3                4%


                           4                4%


                           5                      5%


                           6                       6%


                           7                      5%


                           8                              10%


                           9                                  11%


          Very satisfied=10                                                                                               32%


                Don't know             2%


                               0%            5%         10%          15%          20%          25%              30%               35%




ForeSee Results, Inc. Confidential                                  49                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                            decisions?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=US
                                                             (N: 2960)

               Ticket prices                                                                                     31%

       Schedule dates and
                                                                              17%
             times

    Quality of seat location                                     11%

            General Ticket
                                                           9%
             availability
  Location of the venue in
                                                      7%
   relation to your home
       Ability to select your
                                                      7%
                seats

         Event information                           7%


     Other, please specify                      5%


              Fan Reviews             2%

            Availability of
                                     2%
         premium/platinum…
        Venue information
                                     1%
       (directions, parking)

                                0%         5%              10%          15%         20%     25%           30%               35%




ForeSee Results, Inc. Confidential                                     50                            Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)




                                                   More than 20
                                                       5%
                                                                  None
                                                                   4%

                                                   11 to 20
                                                     6%
                                                                            3 to 5
                                                                            39%

                                         6 to 10
                                          20%




                                                                  1 to 2
                                                                  26%




ForeSee Results, Inc. Confidential                                     51                 Satisfaction Performance Report
Date Created: 05/02/2010




                                          Ticketmaster Enterprise Browse
                                              Please select your age.
                                            April 01, 2010 - April 30, 2010
                                                    (FSR) Site=US
                                                       (N: 2960)


                                                      Prefer not to respond
                                                               2%
                                                   Under 18
                                     65 and over     3%
                                         4%


                                                                          45 - 54
                                         18 - 24
                                                                           27%
                                          11%




                                     55 - 64
                                      17%


                                                                              35 - 44
                                                                               19%
                                                   25 - 34
                                                    17%




ForeSee Results, Inc. Confidential                           52                         Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                                               Please select your gender.
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)




                                                 Prefer not to respond
                                                          3%




                                     Male
                                     40%

                                                                           Female
                                                                            57%




ForeSee Results, Inc. Confidential                           53                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                  (N: 2960)



                                                        Prefer not to respond
                                                                 5% 8 or more
                                                                          1%



                                                           1
                                                          12%




                                               5 to 7
                                               13%



                                                                                2 to 4
                                                                                69%




ForeSee Results, Inc. Confidential                                       54                              Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=US
                                                         (N: 2960)



        None of the above                                                                                          55%




                    12 to 17                                    22%




                     6 to 11                        14%




                    Under 6                   12%




     Prefer not to respond                 10%



                               0%       10%               20%          30%            40%             50%                  60%




ForeSee Results, Inc. Confidential                               55                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                              Which category reflects your household income?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=US
                                                                  (N: 2960)




                                                             $125,000 - $149,999
                                                                     5%
                                             Under $25,000
                                                  7%

                                     $150,000 or more
                                           8%


                                                                                Prefer not to respond
                                                                                        28%
                                                  $100,000 - $124,999
                                                          9%

                                                    $75,000 - $99,999              $50,000 - $74,999
                                                          13%                            15%



                                                                  $25,000 - $49,999
                                                                        15%




ForeSee Results, Inc. Confidential                                         56                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Other way you learn about
                 Satisfaction
    Date                             Which website?   Other websites     events you would like to   Other primary reason
                    Score
                                                                                 attend:




 04/01/2010            33

 04/01/2010            30                                              football




 04/01/2010            85




 04/01/2010            67


ForeSee Results, Inc. Confidential                               57                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            22



 04/01/2010            89
 04/01/2010           100


 04/01/2010            67




 04/01/2010            74
 04/01/2010           100

 04/01/2010            96                                      myspace


 04/01/2010            93

 04/01/2010            96




 04/01/2010             0
 04/01/2010            96
 04/01/2010            33

 04/01/2010           100
 04/01/2010            89



 04/01/2010            33            www.courier-journal.com
 04/01/2010            48
 04/01/2010            89


ForeSee Results, Inc. Confidential                                       58   Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            89

 04/01/2010            78



 04/01/2010           100

 04/01/2010            67
 04/01/2010            78            Live Nation
 04/01/2010            67



 04/01/2010            93


 04/01/2010            78


 04/01/2010            89            www.lucascountyarena.com
 04/01/2010            78
 04/01/2010            89



 04/01/2010            67
 04/01/2010            81

 04/01/2010            37

 04/01/2010            52                                       DFBDNB AND ALSO KDBKAS
 04/01/2010            78


 04/01/2010            85                                       bandsintown.com
 04/01/2010            89

 04/01/2010            52
                                                                american express, citibank
 04/01/2010            78            American Express           visa
 04/01/2010            78




ForeSee Results, Inc. Confidential                                                  59       Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            52
 04/01/2010            63
 04/01/2010           100


 04/01/2010            33                                                             Television program


 04/01/2010            67




 04/01/2010            70                                       radio websites
 04/01/2010            78            barclays


 04/01/2010             0

 04/01/2010            70



 04/01/2010            78

 04/01/2010            48
 04/01/2010            89            comcast.net
 04/01/2010            67
 04/01/2010            85



 04/01/2010            78                                       nascar.com

 04/01/2010            63            www.atlantathrashers.com
                                                                                                           complaint for customer service
                                                                                                           rep and unable to complete
                                                                                                           survey after call due to rep not
                                                                                                           hanging up call and not
                                                                                                           documenting call was made,
                                                                                                           also gave me incorrect
 04/01/2010            44                                                                                  information..


ForeSee Results, Inc. Confidential                                               60                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            82

 04/01/2010            78
 04/01/2010            81
 04/01/2010            81
 04/01/2010            78
 04/01/2010           100

 04/01/2010            78




 04/01/2010            30
 04/01/2010            44
 04/01/2010            67                              print tickets




 04/01/2010             0

 04/01/2010           100
 04/01/2010            89
 04/01/2010           100            pacers.com




ForeSee Results, Inc. Confidential                61                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010           100

 04/01/2010            52
 04/01/2010            85




 04/01/2010            93                                                   tv
 04/01/2010           100
 04/01/2010            89

 04/01/2010           100
 04/01/2010            78            pbr

                                           www.facebook.com, St. Louis
                                           concert schedule websites, fan
 04/01/2010            63                  websites and this website




 04/01/2010            15
 04/01/2010           100
 04/01/2010           100


 04/01/2010            78

 04/01/2010           100




ForeSee Results, Inc. Confidential                             62                Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            70


 04/01/2010            15            FEI World Eques. games
 04/01/2010            56                                     sports web sites
 04/01/2010            63

 04/01/2010            89
 04/01/2010           100
 04/01/2010            81


 04/01/2010            85




                                                              event websites, venue
 04/01/2010             0                                     websites




 04/01/2010            30                                     offbeat
 04/01/2010            96


 04/01/2010            41
 04/01/2010            78


 04/01/2010            81



 04/01/2010           100




ForeSee Results, Inc. Confidential                                               63   Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010             0
 04/02/2010            74
 04/02/2010            89




 04/02/2010            78


 04/02/2010            82
 04/02/2010           100


 04/02/2010           100            ticketmaster

 04/02/2010            78

 04/02/2010            85
 04/02/2010           100




ForeSee Results, Inc. Confidential                  64   Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            41
 04/02/2010            74
 04/02/2010            89

 04/02/2010            85                 pbs station
 04/02/2010            74




ForeSee Results, Inc. Confidential   65                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            15            Jupiters                   ticketek
 04/02/2010            63




 04/02/2010            78
                                                                                     print out previously purchased
 04/02/2010            78                                                       TV   tickets




 04/02/2010            81            Emailed to me from gmail




 04/02/2010            70




 04/02/2010            41




ForeSee Results, Inc. Confidential                                         66                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            22


 04/02/2010            82
 04/02/2010            89
 04/02/2010            89

 04/02/2010            78




 04/02/2010            48            ncaa.com
 04/02/2010            78            apentertainment




 04/02/2010            19            Broadway News




 04/02/2010            56            manchester.com


 04/02/2010            78
                                                             entertainer website;event
                                                             website; local entertainment
 04/02/2010            67            seneca casino niagara   sites


ForeSee Results, Inc. Confidential                                               67         Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            96
 04/02/2010           100




                                                                                        Had to change profile
                                                                                        information and wanted to edit
 04/02/2010            37                                                               preferences




 04/02/2010            63
 04/02/2010            85
 04/02/2010            63
 04/02/2010           100            iamlights.com

 04/02/2010            89
 04/02/2010            78
                                                                brooklyn vegan, Oh My
                                     oh my rockness, Brooklyn   rockness,
 04/02/2010            78            Vegan                      the music slut
 04/02/2010            96
                                                                                        Download tickets previously
 04/02/2010            89                                                               purchased
 04/02/2010            19
 04/02/2010            82
 04/02/2010            89            theatre site
 04/02/2010            52
 04/02/2010            56



 04/02/2010            59

 04/02/2010           100


ForeSee Results, Inc. Confidential                                                68                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            78

 04/02/2010            82
 04/02/2010            89




 04/02/2010            33            Wicked New York


 04/02/2010            85

 04/02/2010            78
                                                            respond to request to rate
 04/02/2010            74                                   event
 04/02/2010           100

 04/02/2010            89
 04/02/2010            89

 04/02/2010            26
 04/02/2010            93
 04/02/2010            93

 04/02/2010            67
                                                            print tickets I had ordered
 04/02/2010            89                                   earlier

 04/02/2010            96
 04/02/2010            63

 04/02/2010             0


ForeSee Results, Inc. Confidential                     69                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            93
 04/02/2010           100            keeneland race track
 04/02/2010            85


 04/02/2010           100

 04/02/2010            89




 04/02/2010            33
                                                                                    to do a review for a sporting
 04/02/2010           100                                                           event I attended

                                                                                    update information on account
                                                                                    to attempt to purchase CWS
 04/02/2010            78                                                           tickets tomorrow
 04/02/2010            96

 04/02/2010            89
 04/02/2010            59
                                                                                    To try and find tickets for a
 04/02/2010            30            www.thenorva.com       www.thenorva.com        sold out show.


 04/02/2010            48
 04/02/2010            67
 04/02/2010            81
 04/02/2010            67
 04/02/2010            89
 04/02/2010            67
 04/02/2010            23




 04/02/2010             7
 04/02/2010            78
 04/02/2010            78


ForeSee Results, Inc. Confidential                                             70                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/02/2010            89
 04/02/2010            82
 04/02/2010           100                                               I get notifications .
 04/02/2010           100
 04/02/2010            89

 04/02/2010            15




 04/02/2010            70



 04/02/2010            85




                                     artists' websites. I look up the
                                     artist I want to see, find their
                                     tour schedule and then search
 04/02/2010            59            for tickets
 04/02/2010            82
 04/02/2010            93
 04/02/2010            59
 04/02/2010            70
 04/02/2010           100




 04/02/2010             0




ForeSee Results, Inc. Confidential                        71                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010             0




 04/02/2010            67
 04/03/2010            70
 04/03/2010            89




 04/03/2010            70



 04/03/2010            74
 04/03/2010            85            phish.com   phish.com
 04/03/2010           100                        jambase.com




 04/03/2010            96
 04/03/2010           100
 04/03/2010           100



 04/03/2010           100




ForeSee Results, Inc. Confidential                             72   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            81

 04/03/2010            89
 04/03/2010            52

                                     Backstreetboys concert update
 04/03/2010            41            web sight.
 04/03/2010            81

 04/03/2010            19

 04/03/2010            85
 04/03/2010            93




 04/03/2010             0




ForeSee Results, Inc. Confidential                                   73   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010             4




 04/03/2010             7
 04/03/2010            89


 04/03/2010            78

 04/03/2010            81
 04/03/2010           100

 04/03/2010            22
 04/03/2010            89


 04/03/2010            41




 04/03/2010            67            NCAA sports

 04/03/2010            82
 04/03/2010           100



 04/03/2010             0

 04/03/2010            78

 04/03/2010            63

 04/03/2010           100




ForeSee Results, Inc. Confidential                 74   Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            52
 04/03/2010           100



                                     i forget.. maybe boston.com
                                     or artsboston i was looking
                                     for something to do tonight.. i
                                     found two things from your
                                     site.. but need to confirm with
                                     other party before purchasing..
 04/03/2010            96            thanks.. great site!            boston.com artsboston.com
 04/03/2010            74
                                     www.newmeadowlandsstadiu
 04/03/2010            96            m.com

 04/03/2010            93


 04/03/2010            33




 04/03/2010            74




 04/03/2010            59

 04/03/2010            63


 04/03/2010            52

 04/03/2010            93
 04/03/2010            89




ForeSee Results, Inc. Confidential                                                    75         Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            89

 04/03/2010           100
 04/03/2010            19            Jimmy Buffet

 04/03/2010            11
 04/03/2010           100
 04/03/2010            56
 04/03/2010            26




 04/03/2010            74

 04/03/2010             0
 04/03/2010            85
 04/03/2010            63



 04/03/2010            11
 04/03/2010            89
 04/03/2010           100
 04/03/2010            78            Harrahs Total Rewards   Harrahs Total Rewards



 04/03/2010            70                                                            TV advertising




ForeSee Results, Inc. Confidential                                             76                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010             7




 04/03/2010            93


 04/03/2010            89
 04/03/2010            89

 04/03/2010            33

 04/03/2010            78




 04/03/2010            67


 04/03/2010            89
                                          Heard about Clay Aiken
                                          Concert on American Idol.
                                          The List of dates links to your
                                          site, but your site shows no
 04/03/2010            22                 way to buy tickets.
 04/03/2010            89                 t.v.
 04/03/2010            44



 04/03/2010            30                 e-mail alert




ForeSee Results, Inc. Confidential   77                                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            93
 04/03/2010            78
 04/03/2010            96


                                                   i represent the Monroe County
                                                   Sting semi pro football team
                                                   we won national tittles
                                                   07,08,09 in a row.i was told if i
                                                   was to contact the arena it
                                                   would be announced that the 3
                                                   time in a row Monroe County
                                                   Sting is in the house. i`ve
                                                   come to Amerks games
                                                   nighthawks games i`ve tried
                                                   calling each time,but i`ve yet
                                                   got an answer from the phone
                                                   number given to me. i find it
                                                   sad,rude and don`t understand
                                                   that i`m told something then i
                                                   do it and i get no response.i
                                                   come to support these teams
                                                   along with the raiders whom a
                                                   few players on the raiders
                                                   came from us.we support
                                                   these teams,but they don`t
                                                   come support us??? i`ve done
                                                   my part,but i don`t get
                                                   their`s?? what do i need to do?
                                                   Mayor Duffey made Feb.5Th
                                                   Monroe County Sting day!!! we
                                                   support the teams above, We
                                                   are 3 in a row NATIONAL
                                                   TITTLE HOLDERS!!! my
 04/03/2010             7                 google   number is 585 301 0985
 04/03/2010            89




ForeSee Results, Inc. Confidential   78                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/03/2010            81
 04/03/2010           100
 04/04/2010            63

 04/04/2010            89                                                                                print tickets
 04/04/2010           100
 04/04/2010            67

                                                                                                         trying to find out the statous of
                                                                                                         tickets purched over a week
 04/04/2010            81                                                                                ago
 04/04/2010            93

 04/04/2010            74
 04/04/2010            30
 04/04/2010            89




 04/04/2010            44




 04/04/2010            78                              pollstar.com



 04/04/2010            19            kingsofleon.com
 04/04/2010            63




 04/04/2010            48                                                  self-driven internet search
 04/04/2010            44


ForeSee Results, Inc. Confidential                                    79                                                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/04/2010            70
 04/04/2010            63
 04/04/2010            11
 04/04/2010             0




                                                             ticketgenie.com,
 04/04/2010            93                                    stubhub.com...ect


 04/04/2010            96            Rupp Arena
 04/04/2010            56                                    radio websites

 04/04/2010            82
 04/04/2010            93
 04/04/2010            85
 04/04/2010            89
 04/04/2010           100
 04/04/2010           100




 04/04/2010            81




 04/04/2010           100
                                     Eastern Kentucky Expo
 04/04/2010            96            Website

 04/04/2010            44

 04/04/2010            85                                                             Check Ticket Status
 04/04/2010            81

 04/04/2010             0


ForeSee Results, Inc. Confidential                                               80               Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                                       see if any shows are in my
 04/04/2010            63            u.s. cellular                                   knowing of enertainers            area

 04/04/2010             4


                                                                                     My sister informs me of events
 04/04/2010           100                                                            she believes I will like.
 04/04/2010           100

 04/04/2010           100




 04/04/2010            45                                   WWE's official website

 04/04/2010            78            phantom of the opera                            tv
 04/04/2010           100
                                                                                     Advertising at the venue--i.e.,
 04/04/2010           100                                                            marquee
 04/04/2010            78
 04/04/2010            59
 04/04/2010           100




 04/04/2010            78



 04/04/2010            93
 04/04/2010            67
 04/04/2010            89




ForeSee Results, Inc. Confidential                                              81                                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/04/2010            70

 04/04/2010            96
 04/04/2010            71
 04/04/2010            96                             bands myspaces




 04/04/2010            15            Orchestra Iowa
 04/04/2010           100
 04/05/2010            63




ForeSee Results, Inc. Confidential                                     82   Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010             0




 04/05/2010            44                                                                   television

 04/05/2010            81

                                                                                                         checking on an event reminder
                                                                                                         that I was sent. Checking out
                                                                                                         upcoming events. Changed a
                                                                                                         few preferences and updated
 04/05/2010           100                                                                                my email address.



 04/05/2010            70
 04/05/2010           100

 04/05/2010            74
                                     http://www.dungogfilmfestival.o
                                     rg/2010/program/events-
 04/05/2010            55            parties.html
                                                                                                         To check on a ticket purchase
 04/05/2010             4                                                                                order
 04/05/2010            82
 04/05/2010             0                                              band websites                     got directed from another site
 04/05/2010           100
 04/05/2010            85
 04/05/2010            11

                                                                                                         find how to get tickets for a
 04/05/2010            67                                                                                visit to london

 04/05/2010             0

 04/05/2010           100            Riverdance
 04/05/2010            44
 04/05/2010            93            Caesar's Atlantic City
 04/05/2010           100


ForeSee Results, Inc. Confidential                                                     83                              Satisfaction Performance Report
Date Created: 05/02/2010



 04/05/2010            82            my email address at hotmail

 04/05/2010            85

                                                                                                                      Find out what the problem is
                                                                                                                      with tickets that I bought
 04/05/2010            74                                                                                             several days ago.


 04/05/2010           100


 04/05/2010            33
 04/05/2010            48            bradley center

 04/05/2010            15

 04/05/2010           100                                                                    Television commercials
 04/05/2010            82
 04/05/2010            52

 04/05/2010            78
 04/05/2010            59
 04/05/2010            52            www.littlerock.com            www.littlerock.com



 04/05/2010            89

                                                                                                                      Search for pending orders. I
                                                                                                                      was NEVER able to find them.
                                                                                                                      Phone service was RUDE and
                                                                                                                      after 5 (yes, five) transfers,
 04/05/2010            15                                                                                             were not able to help
 04/05/2010           100            khartonline.com
 04/05/2010           100
 04/05/2010            93
 04/05/2010            22
 04/05/2010            55
 04/05/2010            93
 04/05/2010            78




ForeSee Results, Inc. Confidential                                                      84                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            44


 04/05/2010            63
 04/05/2010           100



 04/05/2010            89            cmt.com                                    tv
 04/05/2010            44


 04/05/2010            78




 04/05/2010            52                      Pollstar, News sites and blogs
 04/05/2010            78
                                                                                     pricing tickets and avaiability
 04/05/2010           100                                                            of seats


 04/05/2010           100
 04/05/2010            85
 04/05/2010            89                                                            Print tickets already bought




 04/05/2010            22
 04/05/2010            96




ForeSee Results, Inc. Confidential                                 85                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            74
 04/05/2010            78
 04/05/2010            96
 04/05/2010           100

 04/05/2010            85


 04/05/2010            56
 04/05/2010            82                                                                       check price of tickets
 04/05/2010            89



 04/05/2010            89

 04/05/2010            93
 04/05/2010            30



 04/05/2010            96


 04/05/2010            63

 04/05/2010           100

 04/05/2010            89


                                     music news websites, festival
                                     websites, band/artist websites,
 04/05/2010            63            facebook ads

 04/05/2010            78            broadway.com                      television
 04/05/2010            89



 04/05/2010            78                                              Rolling Stone Magazine




ForeSee Results, Inc. Confidential                        86                                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            96


 04/05/2010           100


                                          NEED INFORMATION ON
                                          PAPERLESS TICKETS FOR
                                          MICHAEL BUBLE CONCERT I
 04/05/2010            78                 PURCHASE




 04/05/2010            18




ForeSee Results, Inc. Confidential   87             Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010             0            AMEX                           variety of sites
 04/05/2010           100
 04/05/2010            78
 04/05/2010            93

 04/05/2010            70
 04/05/2010            85
                                                                                                          Review dates for upcoming
                                     The venue of the events I was Websites of artists or venues          events I've purchased tickets
 04/05/2010            89            purchasing tickets for        that I am interested in viewing        for
 04/05/2010            67            Xcel Energy Center website
 04/05/2010            89                                                                            tv   get a ticket price



 04/05/2010            74
 04/05/2010             0


ForeSee Results, Inc. Confidential                                                       88                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            74




 04/05/2010           100




 04/05/2010            93
 04/06/2010            78



 04/06/2010             0            AFL


 04/06/2010            44
 04/06/2010            78
 04/06/2010            78            www.netball.asn.au
 04/06/2010            78
 04/06/2010            70


 04/06/2010            59


ForeSee Results, Inc. Confidential                        89   Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            77
 04/06/2010           100            www.coachella.com
 04/06/2010            85
 04/06/2010            82
 04/06/2010            15




 04/06/2010            11



 04/06/2010            33

 04/06/2010           100
 04/06/2010            63            Miss USA




 04/06/2010            85

 04/06/2010            89                                     email news letters

 04/06/2010            59


 04/06/2010            85

 04/06/2010            59
 04/06/2010            81

 04/06/2010            89
 04/06/2010            78


ForeSee Results, Inc. Confidential                       90                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            82
 04/06/2010           100
 04/06/2010           100
 04/06/2010           100
 04/06/2010           100

 04/06/2010            63
 04/06/2010           100
 04/06/2010           100                                          TV ads
 04/06/2010           100




 04/06/2010            33
 04/06/2010           100                              ????        ??????????




 04/06/2010           100


 04/06/2010            89
 04/06/2010            48                                                       print tickets
 04/06/2010           100
 04/06/2010            59            barclays/tennis
 04/06/2010            63
 04/06/2010            85




ForeSee Results, Inc. Confidential                            91                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            70



 04/06/2010             0                                       stub hub razorgator




 04/06/2010            41            honda civic tour wb site



 04/06/2010            26


 04/06/2010            78
 04/06/2010            89            Seneca Niagara Casino




 04/06/2010            63
 04/06/2010            85




ForeSee Results, Inc. Confidential                                                    92   Satisfaction Performance Report
Date Created: 05/02/2010


                                               I sadly signed up wanting to be
                                               notified of Frankie Valli
                                               concerts & was only notified of
                                               the concert in my state. I
                                               signed up on this site when I
                                               went to see him in CT last
                                               year. Now I have no choice but
 04/06/2010            34                      to get nosebleed seats ;(


 04/06/2010             0                                                        tv

 04/06/2010            67




 04/06/2010             0


                                               I often search for the
                                               entertainer or team - go to
                                               thier main site - which
                                               redirects me back to
                                               ticketmaster for purchase (e.g.
                                               Orlando Magic, Cirque Du
                                               Soleil, American Idol, Jeff
 04/06/2010            34                      Foxworthy, etc)
 04/06/2010            78
 04/06/2010           100




 04/06/2010             0            hotmail
 04/06/2010            85                                                             print reciept
 04/06/2010            78
 04/06/2010           100
 04/06/2010            82


ForeSee Results, Inc. Confidential                                  93                                Satisfaction Performance Report
Date Created: 05/02/2010


                                     ticketmaster, I think....or Elton
 04/06/2010            56            John.com


 04/06/2010            78




 04/06/2010            67

 04/06/2010            78
                                                                                            tried to print my tickets - didn't
 04/06/2010             4                                                                   happen
 04/06/2010            56
 04/06/2010            89



 04/06/2010            34
 04/06/2010            74
 04/06/2010            92


 04/06/2010            85                                                Telecharge



 04/06/2010            89
 04/06/2010            30            mypoints                            mypoints
 04/06/2010            74

 04/06/2010            81

 04/06/2010            19
 04/06/2010            78                                                jambase.com




 04/06/2010            78




ForeSee Results, Inc. Confidential                                                     94                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            44




 04/06/2010            93

                                                                         to view my tickets for an
 04/06/2010            4                                                 upcoming event
 04/06/2010           100                       twitter, facebook

 04/06/2010            63

 04/06/2010            82
 04/06/2010            78

 04/06/2010           100


 04/06/2010            85
 04/06/2010             4
                                                                         needed to exchange tickets for
 04/06/2010            22                                                a different date

 04/06/2010            52            citibank
 04/06/2010           100

 04/06/2010            34
 04/06/2010            67
 04/06/2010           100




 04/06/2010            22



 04/07/2010             4


ForeSee Results, Inc. Confidential                                  95                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            78
 04/07/2010           100

 04/07/2010            89

 04/07/2010            74


 04/07/2010            96
                                                              I like to go to a few large
                                                              concerts a year and I know
 04/07/2010            78                                     when they are.


 04/07/2010            52
 04/07/2010            89




 04/07/2010           100



 04/07/2010            67

 04/07/2010           100




                                                                                            I bought some tickets
                                                                                            incorrectly, I clicked the wrong
                                                                                            date and want to exchange
                                                                                            them and I am FURIOUS that I
 04/07/2010            59                                                                   am unable to do so
 04/07/2010            78

 04/07/2010            78            Netball Australia


 04/07/2010            41                                                                   print concert tickets


ForeSee Results, Inc. Confidential                       96                                               Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            44



 04/07/2010            11
 04/07/2010            78
 04/07/2010            78

                                                                i was given a ticketmaster card
 04/07/2010            37            the actual theatres        as a gift looking to use it

 04/07/2010            56




 04/07/2010            11

                                                                to respond to an email sent by
                                                                ticketmaster to complete a
                                                                survey but unhappy because
                                                                my password would not work
                                                                nor my credit card details...and
                                                                why ask for my credit card
                                                                details if I am not purchasing
 04/07/2010            19                                       anything today?????????


 04/07/2010             0
 04/07/2010            85
 04/07/2010            78




ForeSee Results, Inc. Confidential                         97                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Print tickets which I had
                                                                       bought as a present a couple
 04/07/2010            52            what's on, metro                  of weeks ago
 04/07/2010           100
 04/07/2010            11

 04/07/2010           100
                                     concert specific websites, from
                                     either venue or musical
 04/07/2010            67            organization




ForeSee Results, Inc. Confidential                       98                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010             0            ringling.com



 04/07/2010            82                                tv

 04/07/2010            59




 04/07/2010            78
 04/07/2010           100                                radio


ForeSee Results, Inc. Confidential                  99           Satisfaction Performance Report
Date Created: 05/02/2010



 04/07/2010            63
 04/07/2010            96

 04/07/2010            70




 04/07/2010            74
 04/07/2010           100
 04/07/2010            89
 04/07/2010           100


 04/07/2010            81
 04/07/2010             0
 04/07/2010            85                                 msn.com




 04/07/2010           100

 04/07/2010            81            MOODYBLUES.COM
 04/07/2010            96
 04/07/2010            89
 04/07/2010            74
 04/07/2010            67
 04/07/2010            89


 04/07/2010             0
 04/07/2010           100
 04/07/2010            89


 04/07/2010             0            insidelacrosse.com
 04/07/2010            78
 04/07/2010             0            livenataion.crap     artist website         print tickets from Ticket Slow

 04/07/2010            44
 04/07/2010            44            travelzoo




ForeSee Results, Inc. Confidential                                         100                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            89
 04/07/2010            63



                                                          Chicago Architecture & other
 04/07/2010            52                                 sites




 04/07/2010             7
 04/07/2010            44

 04/07/2010            82
 04/07/2010            82

 04/07/2010            89                                                                                                  print my tickets.
                                                                                         i live 4 music but have three
                                                                                         girls who id die 4. so just
                                                                                         surfing wen i get the chance or
 04/07/2010            59                                                                if an occasion arrives.



 04/07/2010            78
 04/07/2010            78

 04/07/2010            78

                                     FACEBOOK.COM/DOWNWIT FACEBOOK.COM AND
 04/07/2010            44            HWEBSTER             FRIENDS.

 04/07/2010            78



 04/07/2010             7




ForeSee Results, Inc. Confidential                                           101                                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010             0                                                   word of mouth
 04/07/2010             0



 04/07/2010           100


 04/07/2010            89




 04/07/2010             0
 04/07/2010           100
 04/07/2010           100
 04/07/2010            15

 04/07/2010            26




                                                                            the commercial sign outside
 04/07/2010            89                                                   the arena
 04/07/2010           100
 04/07/2010            44



 04/07/2010            81
 04/07/2010            89
 04/07/2010            74                                                                                 Update account information

                                                                                                          Looking for a purchase I made
 04/07/2010           100                                                                                 yesterday. It is not noted
 04/07/2010            82
                                               Lucas county arena
 04/07/2010           100                      entertainer specific

 04/07/2010            52

 04/07/2010            63            psu.edu


ForeSee Results, Inc. Confidential                                    102                                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            56


                                            boxingscene.com
 04/07/2010            78                   eastsideboxing.com hbo.com
                                                                           find events in the Reno,
 04/07/2010            67                                                  Sparks Nv area

 04/07/2010            89            Y100

 04/07/2010           100
 04/07/2010            89
 04/08/2010            78
 04/08/2010            81


                                            websites for specific venues
 04/08/2010            85                   for concerts in the area




 04/08/2010            93                   Bands Official website




 04/08/2010            74
 04/08/2010           100




 04/08/2010            70


ForeSee Results, Inc. Confidential                              103                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            89
 04/08/2010           100

 04/08/2010            89



 04/08/2010            70
 04/08/2010            78




 04/08/2010            96            muse.mu



 04/08/2010            93
 04/08/2010            63


 04/08/2010            41
 04/08/2010            63
 04/08/2010            89

 04/08/2010            11
 04/08/2010           100            107.5 fm radio e-mail
 04/08/2010            70
 04/08/2010            63

 04/08/2010            81
 04/08/2010           100            wicked.com
 04/08/2010            74                                    RFU.com         update profile

 04/08/2010            74


 04/08/2010            11

 04/08/2010            74
 04/08/2010            89
 04/08/2010            89
 04/08/2010           100
 04/08/2010           100


ForeSee Results, Inc. Confidential                                     104                    Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            93


 04/08/2010            63                                                                 print purchased ticket




 04/08/2010            96            gillette stadium
 04/08/2010            89
 04/08/2010            89
                                                                                          to see if any of my favourite
                                                                                          artists/theatre tickets were
 04/08/2010           100                                                                 available.


 04/08/2010            33            aol                                                  report undelivered tickets



 04/08/2010           100
 04/08/2010            63
 04/08/2010            93
 04/08/2010            70                                                                 print tickets



 04/08/2010            56


 04/08/2010            22
 04/08/2010            96

 04/08/2010            11
 04/08/2010            78




 04/08/2010            85
 04/08/2010            67
 04/08/2010            93                                     Weekly Ticket Alert Email
 04/08/2010            78




ForeSee Results, Inc. Confidential                      105                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            41

 04/08/2010            55

 04/08/2010            48
                                                                                                checking my ticket order
 04/08/2010            74                                                                       status

 04/08/2010           100




 04/08/2010            15            www.965thebuzz.com             www.pitch.com




 04/08/2010             4




                                     http://party.thebamboozle.com/
 04/08/2010            67            page/roadshow-buy-tickets      Twitter, MySpace, last.fm




ForeSee Results, Inc. Confidential                                                      106                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010             0            Pacific Amphitheatre   individual venues




 04/08/2010            67
 04/08/2010            74
 04/08/2010            85
 04/08/2010            78

 04/08/2010            41
 04/08/2010            44

 04/08/2010            81




 04/08/2010            89

 04/08/2010           100
 04/08/2010           100
 04/08/2010            41                                                             tv commercial
 04/08/2010            67




 04/08/2010            93
 04/08/2010            70


 04/08/2010             0

 04/08/2010            81
 04/08/2010            89


ForeSee Results, Inc. Confidential                                              107                   Satisfaction Performance Report
Date Created: 05/02/2010



 04/08/2010            82
 04/08/2010           100



 04/08/2010           100                                                     print tickets

 04/08/2010           100


 04/08/2010            30
 04/08/2010           100

                                                                              TO CHECK ON MY
                                                                              PURCHASE AND DELIVERY
 04/08/2010            52                                                     DATE.
 04/08/2010            26            goo goo dolls   venue sites
 04/08/2010           100
 04/08/2010            89
 04/08/2010            81                                                     Print Tickets
 04/08/2010            78
 04/08/2010           100

 04/08/2010            78




 04/08/2010            89            Plaza Theater

 04/08/2010            85                            Radio braodcasts

 04/08/2010            63
 04/08/2010           100




 04/08/2010           100




ForeSee Results, Inc. Confidential                                      108                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            52                                       Live Nation
 04/08/2010            89

 04/08/2010            89




 04/08/2010            22            Reno Event Center/Google   Reno Events Center/ Google
 04/08/2010           100




 04/08/2010            74                                       browser searches
 04/08/2010            56
 04/08/2010           100




 04/08/2010           100



 04/08/2010            56

 04/08/2010           100                                       Pollstar.com
                                                                Pollstar, Pitchfork, Out the
 04/08/2010            67                                       other,




ForeSee Results, Inc. Confidential                                                   109       Satisfaction Performance Report
Date Created: 05/02/2010




 04/08/2010            96                                         Follow up on my order.



 04/08/2010            11




 04/08/2010            33


 04/08/2010            81            Yahoo.com mail




 04/08/2010            89            email on hotmail.com




 04/08/2010            33

 04/09/2010            67




ForeSee Results, Inc. Confidential                          110                Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            74            the bands sights
 04/09/2010            74

 04/09/2010           100
 04/09/2010            33
 04/09/2010           100



 04/09/2010            26




 04/09/2010            81




 04/09/2010            82
 04/09/2010             0




 04/09/2010             4
 04/09/2010            70
 04/09/2010           100            other                    other
 04/09/2010           100
 04/09/2010            89
 04/09/2010           100            www.wjjo.com

 04/09/2010            93

                                                                      Trying to print my concert
                                                                      tickets but it won't allow me to.
                                                                      I'm satisfied with the website
                                                                      but just a little frustrated that I
 04/09/2010           100                                             can't print them.


ForeSee Results, Inc. Confidential                      111                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            63

 04/09/2010            78                                                                   Print pre-purchased tickets




 04/09/2010           100

 04/09/2010            85


 04/09/2010            85

                                                               www.superbikeplanet.com,
                                     Green Bay Packers - the   and packers.com, and Mazda
 04/09/2010            78            greatest NFL team!        laguna seca raceway. com
 04/09/2010            82




 04/09/2010            30
 04/09/2010            96
 04/09/2010            59




 04/09/2010            89            ticketmaster.ie

 04/09/2010            85                                      Specific artist website
 04/09/2010           100            e-mail adress

 04/09/2010            93            e-mail




ForeSee Results, Inc. Confidential                                                  112                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            33
 04/09/2010            93            Starland Ballroom
 04/09/2010            89
 04/09/2010            81
 04/09/2010            93            horseshoe casino
 04/09/2010           100            creed.com




 04/09/2010            78




 04/09/2010            81




 04/09/2010            44
 04/09/2010            93

 04/09/2010           100                                      help getting tickets.
 04/09/2010            74
 04/09/2010            78

 04/09/2010            89

 04/09/2010           100
 04/09/2010           100
 04/09/2010            96

 04/09/2010            74


ForeSee Results, Inc. Confidential                       113                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     cox high speed internet
 04/09/2010             4            webmail




 04/09/2010            89
 04/09/2010           100


 04/09/2010            45            yahoo.com email
 04/09/2010            78

 04/09/2010             0            www.ticketmaster.com
 04/09/2010            85

 04/09/2010            89                                            Direct mail
 04/09/2010            67
 04/09/2010            93
 04/09/2010            85
 04/09/2010            78




 04/09/2010             0

 04/09/2010            67

 04/09/2010            48
 04/09/2010            74
 04/09/2010            44                                            SBHCS employee website
 04/09/2010           100
 04/09/2010           100            suns.com
 04/09/2010           100
 04/09/2010            85




ForeSee Results, Inc. Confidential                             114                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010             0
 04/09/2010            11


 04/09/2010            71
 04/09/2010            78




 04/09/2010            48




 04/09/2010           100
 04/09/2010            89




ForeSee Results, Inc. Confidential   115   Satisfaction Performance Report
Date Created: 05/02/2010




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 04/09/2010             4




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 04/09/2010            81
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 04/09/2010            96            Chicago Blackhawks


 04/09/2010            85
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ForeSee Results, Inc. Confidential                        116   Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            96
 04/09/2010            96
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 04/09/2010            44            8x10
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 04/09/2010            63
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 04/09/2010            74                         newspaper



 04/09/2010            78


ForeSee Results, Inc. Confidential          117               Satisfaction Performance Report
Date Created: 05/02/2010



 04/09/2010            85
 04/09/2010            78
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 04/09/2010            89
 04/09/2010            89


 04/09/2010            67

 04/09/2010            4
 04/09/2010           100
                                                             Trying to track down tickets
                                                             that I bought online on March
                                                             28, still have not received
                                                             tickets and can't find anywhere
 04/09/2010            78                                    a confirmation.


 04/09/2010            74
 04/09/2010           100
 04/09/2010            26
 04/09/2010            63            yahoo mail



 04/09/2010            63
 04/09/2010            81
 04/09/2010            89




 04/09/2010            37
 04/10/2010            78

 04/10/2010            89                               tv




 04/10/2010            59



ForeSee Results, Inc. Confidential                118                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010           100




 04/10/2010            30
 04/10/2010            59




 04/10/2010            33                                                              research




                                     http://www.cantonciviccenter.c
 04/10/2010            19            om/detail.php?id=1644

 04/10/2010           100
 04/10/2010           100
 04/10/2010            0

 04/10/2010           100            www.officialemilyosment.com
 04/10/2010            85                                             ticketek




 04/10/2010            60


 04/10/2010            37                                                              t.v




ForeSee Results, Inc. Confidential                                               119              Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010             0
 04/10/2010            56


 04/10/2010             0




                                                              Television advertisements &   To find out the cost of tickets
 04/10/2010            44                                     commercials                   for a specific concert
 04/10/2010           100

 04/10/2010            78
 04/10/2010            85
 04/10/2010            67
 04/10/2010            85




 04/10/2010            67            bands actual website

 04/10/2010           100
 04/10/2010            81




ForeSee Results, Inc. Confidential                      120                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                      It is my job to purchase tickets
                                                                                      for customers to various
 04/10/2010            19                                                             events.
 04/10/2010            44



 04/10/2010           100



 04/10/2010            56            live nation


 04/10/2010             0


 04/10/2010            70
 04/10/2010            89


 04/10/2010            59            Val-Air ballroom   radio stations, event halls




 04/10/2010            59


 04/10/2010             0            OHIO STATE


ForeSee Results, Inc. Confidential                                           121                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            67




 04/10/2010             0



 04/10/2010            67            Phantom of the Opera Touring

 04/10/2010            11




 04/10/2010           100                                                 Television
 04/10/2010            78
 04/10/2010            85

 04/10/2010           100


 04/10/2010           100



 04/10/2010            19            redwings.nhl.com                     tv



 04/10/2010            78
 04/10/2010           100


ForeSee Results, Inc. Confidential                                  122                Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            52

 04/10/2010            67            jackjohnsonmusic.com   band websites
 04/10/2010            71
 04/10/2010            63

 04/10/2010            48
 04/10/2010            81            SHN
 04/10/2010            89
 04/10/2010            96




 04/10/2010            22

 04/10/2010            59


 04/10/2010            56                                   iconcertcal




 04/10/2010            96
 04/10/2010           100




ForeSee Results, Inc. Confidential                                          123   Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            82
 04/10/2010            85
 04/10/2010            59


 04/10/2010            67            playbill.com   playbill.com, travelzoo.com


 04/10/2010            74
 04/10/2010           100
 04/10/2010           100


                                                                                  to confirm my previous order
                                                                                  that I did not get confirmed by
 04/10/2010             0                                                         an email...




ForeSee Results, Inc. Confidential                                      124                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            89
 04/10/2010            67            ticketmaster
 04/10/2010            44



 04/10/2010             0
 04/10/2010            67




 04/10/2010            89                                facebook
 04/10/2010            78


                                                                                                  Update my account. I logged
                                                                                                  on this morning to order tickets
                                                                                                  and the site told me my
                                                                                                  password wasn't valid. I asked
                                                                                                  for a temproary password and
                                                                                                  that also didn't work. I wanted
                                                                                                  to go the Dave Coz concert at
                                                                                                  Humphrey's in San Diego on
                                                                                                  August 13 for our 38th
                                                                                                  wedding anniversary. We lost
                                                                                                  the tickets and myu wife is
                                                                                                  devistated. We have planned
                                                                                                  this since the appearanc was
                                                                                                  announced. I'm terribly
 04/10/2010             0                                                                         disappointed in Ticketmaster.



 04/10/2010             0            intervalworld.com                              movies .com
                                                         Facebook.com
 04/10/2010            89                                Jonasbrothersfanclub.com




ForeSee Results, Inc. Confidential                                         125                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            74

 04/10/2010            30                                band website

 04/10/2010            89
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 04/10/2010            78
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 04/10/2010             0
 04/10/2010            78
 04/10/2010             0




 04/10/2010            93
 04/10/2010            89

 04/10/2010            89
                                     verizoncenter.com
 04/10/2010            70            ladygaga.com




ForeSee Results, Inc. Confidential                                      126   Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            93
 04/10/2010            63



                                     my gmail, i receive emails from
                                     shows and
                                     broadwayacrossamerica with
 04/10/2010            56            special offers and etc.
 04/10/2010           100

 04/10/2010           100
 04/11/2010            92




 04/11/2010            19
 04/11/2010            85            Humphreysconcerts.com
 04/11/2010            96




 04/11/2010            59
 04/11/2010            41

 04/11/2010            82
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 04/11/2010             0
 04/11/2010            59
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 04/11/2010            85

 04/11/2010            30

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ForeSee Results, Inc. Confidential                                     127   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                 Check to see if requested
                                                                                 changes have been made to
 04/11/2010            36                                                        my booking.

 04/11/2010           100
 04/11/2010            44



 04/11/2010           100

                                                                                 I was forwarded here, had no
                                                                                 clue that this site actually
 04/11/2010            26            Charlotte Bobcats.com                       existed.
 04/11/2010            78
 04/11/2010            93
 04/11/2010            78


 04/11/2010            96




 04/11/2010            41            ivetesangalo.com.br


 04/11/2010            96




 04/11/2010            67                                    twitter.com




 04/11/2010            52
 04/11/2010            81            tickemaster




ForeSee Results, Inc. Confidential                                         128                Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010             0

 04/11/2010           100


                                                                          checking prices on tickets, and
 04/11/2010            44                                                 event dates
 04/11/2010            56



 04/11/2010            56            google



 04/11/2010            67


 04/11/2010             4                                            tv


 04/11/2010            45




                                     Drury Lane Theater, Oak
 04/11/2010            41            Brook Terrace, IL

 04/11/2010            96




 04/11/2010            34            albuquerquebaseball.com




ForeSee Results, Inc. Confidential                             129                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010            22
 04/11/2010            78            facebook, etc

 04/11/2010            52
 04/11/2010            63




 04/11/2010            45
 04/11/2010            78




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ForeSee Results, Inc. Confidential                   130   Satisfaction Performance Report
Date Created: 05/02/2010




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 04/11/2010            37



 04/11/2010            78
 04/11/2010            74




 04/11/2010            48
 04/11/2010            78
 04/11/2010            78

 04/11/2010            81            livenation
                                                               tv commerical about        looking for price of tickets an
                                                               riverdance coming to the   seating i have never been to
 04/11/2010            11                                      mahaffey theatre           mahaffey
 04/11/2010            78
 04/11/2010            15

 04/11/2010            56            jacksonbrowne,com
 04/11/2010            89            Yahoo mail                                           To write a review
 04/11/2010            93
 04/11/2010           100
 04/11/2010           100
 04/11/2010            89
 04/11/2010            78




 04/11/2010            89
 04/11/2010           100
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ForeSee Results, Inc. Confidential                       131                                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010            89
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 04/11/2010            89


 04/11/2010            15            Bamboozle



 04/11/2010            93            johnmayer.com             facebook.com
 04/11/2010           100
                                                                                    I research sites related to the
                                                                                    events I want to attend and
                                                                                    then buy the appropriate
 04/11/2010           100                                                           tickets.
 04/11/2010            70



 04/11/2010            67


 04/11/2010            96            Lady Gaga Official site
 04/11/2010           100
 04/11/2010            85
 04/12/2010            44
 04/12/2010           100
 04/12/2010            67
 04/12/2010            81

 04/12/2010           100                                                           e mail




ForeSee Results, Inc. Confidential                                            132                                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            81
 04/12/2010            78




 04/12/2010            52




 04/12/2010           100                                          I have my ways.
 04/12/2010            78            www.kdge.com
 04/12/2010            74

 04/12/2010            78


 04/12/2010           100
 04/12/2010            85
 04/12/2010           100                                          Television        A Friend
 04/12/2010            78

 04/12/2010            89

 04/12/2010            56


 04/12/2010             0                                                            Try to print tickets.
 04/12/2010            96

                                                                                     Print my tickets which I
 04/12/2010            44                           Source                           couldn't do.


ForeSee Results, Inc. Confidential                           133                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010           100                                     The musician's personal page.


 04/12/2010           100

 04/12/2010             7



 04/12/2010            52
 04/12/2010            78




                                                                                              To find my review of a recent
 04/12/2010            59                                                                     concert.




 04/12/2010            45            wisconsinhorsefair.com


ForeSee Results, Inc. Confidential                                               134                       Satisfaction Performance Report
Date Created: 05/02/2010



 04/12/2010            89
 04/12/2010            71            A Memphis Theatre
 04/12/2010            89


 04/12/2010           100




 04/12/2010           100
 04/12/2010           100
 04/12/2010           100




 04/12/2010            11


 04/12/2010            67
 04/12/2010            70

 04/12/2010            70
                                                               confirm address for ticket
 04/12/2010            89                                      delivery


ForeSee Results, Inc. Confidential                       135                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            78
 04/12/2010            89


 04/12/2010            41                                                      My tickets have not arrived.
                                                                               printed tickets from prior
 04/12/2010            78                                                      purchase
 04/12/2010            89            zac brown band




 04/12/2010            30
                                                                               get contact info to resolve a
 04/12/2010            33                             JamBase, AV Club         billing problem
 04/12/2010            74


 04/12/2010            89

 04/12/2010            78



 04/12/2010            78


 04/12/2010            67                                                      see if my tickets were shipped.
 04/12/2010            89

 04/12/2010            59




 04/12/2010             0


 04/12/2010            74




ForeSee Results, Inc. Confidential                                       136                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            63
                                                        Continuously hunting on the
 04/12/2010            78                               internet.




 04/12/2010            89                                                             print event tickets
 04/12/2010            78


                                                                                      Need help w/ getting e-tickets
 04/12/2010             0                                                             ordered but not delivered.
 04/12/2010           100
 04/12/2010            78
 04/12/2010            81            cornyation



 04/12/2010            82
 04/12/2010           100
 04/12/2010           100
                                                                                      Worried tickets not received,
                                                                                      gave up trying and will
 04/12/2010             0                                                             telephone tomorrow

 04/12/2010           100
 04/12/2010            93
 04/12/2010            89




 04/12/2010            26                               tv ads


                                                                                      was looking to see if i could
 04/12/2010            48                                                             purchase tickets prior to event.


ForeSee Results, Inc. Confidential                137                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            93

 04/12/2010           100
 04/12/2010           100

 04/12/2010            63                                bayou957.com



 04/12/2010            41                                                     TV

 04/12/2010            85            Universoul Circus                        T.V.

 04/12/2010           100




 04/12/2010            0
 04/12/2010           100




 04/12/2010            15

 04/12/2010           100
 04/12/2010            96                                                            Updating my credit card info.




ForeSee Results, Inc. Confidential                                      138                       Satisfaction Performance Report
Date Created: 05/02/2010




                                          google searches, Live Nation,
 04/12/2010            81                 Twitter, Facebook
 04/12/2010            67


 04/12/2010            52




 04/12/2010           100
 04/12/2010            89

 04/12/2010           100


 04/12/2010            82
 04/12/2010            37            cl




 04/12/2010            89


ForeSee Results, Inc. Confidential                           139          Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010             0


 04/12/2010            52            www.bieberfever.com
 04/12/2010            74

 04/12/2010            81
 04/12/2010            78
 04/12/2010            82
 04/12/2010           100
 04/12/2010            78
 04/12/2010           100
 04/12/2010            66            allkpop.com
 04/12/2010            85            Yesworld.com                Email


                                                                         print previously purchased
 04/12/2010            78                                                tickets
 04/12/2010            63


 04/12/2010            74

 04/12/2010            44



 04/13/2010            70

 04/13/2010            67
 04/13/2010           100
 04/13/2010            93




 04/13/2010            67            fraze

 04/13/2010             0




ForeSee Results, Inc. Confidential                         140                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010           100


 04/13/2010            41
 04/13/2010            78            humphysconcerts
 04/13/2010            59




 04/13/2010            15




 04/13/2010            78
 04/13/2010            89            celtic woman

 04/13/2010            78




 04/13/2010            67
 04/13/2010           100                                    tv
 04/13/2010            89                                    weekly email alert


 04/13/2010             4




ForeSee Results, Inc. Confidential                     141                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                considering that this is a
                                                monopoly of ticket sales it will
                                                obviously be to buy tickets. But
                                                wait I can't by tickets because
                                                you sell tickets to your sister
                                                companies and charge five
                                                times the face value price. I
                                                never get a chance to buy
                                                tickets at a fair price. I am
 04/13/2010            11                       reporting you to the BBB.
 04/13/2010            63
 04/13/2010            67



 04/13/2010            93

 04/13/2010            85




 04/13/2010             0
 04/13/2010            74
 04/13/2010            78                  tv




 04/13/2010           100




 04/13/2010             0


ForeSee Results, Inc. Confidential   142                      Satisfaction Performance Report
Date Created: 05/02/2010




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 04/13/2010            89


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 04/13/2010            22
 04/13/2010            44
 04/13/2010            89

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 04/13/2010            89




 04/13/2010           100

 04/13/2010            56




 04/13/2010            45
 04/13/2010            96            Artist's site         Account update


 04/13/2010            85


 04/13/2010            45




ForeSee Results, Inc. Confidential                   143               Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010           100            United center
 04/13/2010           100            jambase


 04/13/2010            59


 04/13/2010            89




 04/13/2010            74

 04/13/2010            78
 04/13/2010           100            capitals.nhl.com
 04/13/2010            85
 04/13/2010           100
 04/13/2010            67
 04/13/2010            82

 04/13/2010            63
 04/13/2010            56

 04/13/2010             0

 04/13/2010            82

 04/13/2010            89            kiss tour website
                                                         My Space
 04/13/2010           100                                Facebook         Ticket price for certain event.
 04/13/2010           100
 04/13/2010            37




 04/13/2010            89


ForeSee Results, Inc. Confidential                                  144                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/13/2010            78
 04/13/2010           100
                                                                                                 To Print Tickets already
 04/13/2010           100                                                                        purchased
 04/13/2010            89                                                  TV
 04/13/2010            67                                                  browse the computer
 04/13/2010            37
 04/13/2010            48
 04/13/2010            19




 04/13/2010           100

 04/13/2010           100            redwings.nhl.com

 04/13/2010            96




 04/13/2010            56


 04/13/2010            26                                                  TV
 04/13/2010           100




 04/13/2010            11                               Music Zine




ForeSee Results, Inc. Confidential                                   145                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010            41            rushisaband


 04/13/2010            89
 04/13/2010           100                                                                            print tickets

 04/13/2010            44


 04/13/2010            89

 04/13/2010            85
 04/13/2010           100

 04/13/2010            67                              myspace                  venues and myspace


 04/13/2010            96
 04/13/2010            74                                                       TV ad

 04/13/2010            96
 04/13/2010           100
                                     rush.com          rush.com

                                     and               and

 04/13/2010            82            rushisaband.com   rushisaban.com                                to check for pre-sale tickets
 04/13/2010            78
 04/13/2010            44
 04/13/2010            67
 04/13/2010            74




                                                       Chicago Architectural
 04/13/2010            67                              Foundation


 04/13/2010            56            email




ForeSee Results, Inc. Confidential                                        146                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     It was a link from NHL for
 04/13/2010             0            Coyotes tickets.
                                                                                        Check status of tickets
 04/13/2010            78                                                               purchased

 04/13/2010            85                                         nordstrom.com         read fan review I wrote
 04/13/2010            85
 04/13/2010            96
 04/14/2010            82

 04/14/2010            93
 04/14/2010            74
 04/14/2010           100            needtobreathe.com
 04/14/2010            67




 04/14/2010            93
 04/14/2010            74
 04/14/2010           100
 04/14/2010            63
 04/14/2010            85

 04/14/2010            33




 04/14/2010            82                                         Goldstar




ForeSee Results, Inc. Confidential                                                147                Satisfaction Performance Report
Date Created: 05/02/2010

                                           TRYING TO LOCATE
                                           TICKETS. TICKETS WERE
                                           CHARGED ON 3/25/2010. I
                                           HAVE BEEN TOLD THEY
                                           WOULD BE MAILED AND I
                                           WOULD GET THEM TODAY,
                                           AT THE LATEST BUT DID
                                           NOT RECIEVE THEM I HAVE
                                           ALSO TRIED TO GET THEM
                                           OFF THE TICKETMASTER
                                           SITE. NO SUCH LUCK. THE
                                           GAME IS TOMMORROW AND
                                           LOOKS LIKE I WILL HAVE TO
                                           LEAVE FOR THE GAME
                                           REALLY EARLY TO MAKE
                                           SURE I GET TO SEE THE
                                           DALLAS MAVS. AFTER I
                                           FIND AND GET THE
                                           TICKETS. SOMETHING
                                           SIMILAR HAPPEN WITH
                                           TICKETS FOR THE ALL
                                           STAR GAME THIS YEAR.
                                           MAYBE TICKETMASTER IS
                                           NOT AS TOGETHER AND
                                           TRUSTWORTHY AFTER ALL.
                                           PLUS WHEN I CALLED I
                                           WAS HUNG UP ON TWO
                                           TIMES. THIS IS REALLY
                                           AWFUL SERVICE. YOU
                                           GUYS NEED TO DO BETTER.
                                           WHEN FANS PAY TO
                                           ATTEND EVENTS WE DO
 04/14/2010             0                  NOT NEED THE EXTRA
 04/14/2010            89
 04/14/2010            67
 04/14/2010           100

 04/14/2010            48

 04/14/2010            96

 04/14/2010           100




ForeSee Results, Inc. Confidential   148              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                postcard given to me at the
 04/14/2010             0            radio city hall            exit of a show
 04/14/2010            89




 04/14/2010           100




 04/14/2010            59



 04/14/2010            56            london eye website

 04/14/2010            63
 04/14/2010            44
 04/14/2010            89

 04/14/2010            82


 04/14/2010            26


 04/14/2010           100

 04/14/2010            89
 04/14/2010            78

 04/14/2010            11


ForeSee Results, Inc. Confidential                        149                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            81
 04/14/2010           100
 04/14/2010           100
 04/14/2010           100



 04/14/2010            85




 04/14/2010            52            Playbill.com                                       Playbill.com
 04/14/2010            78                                     Online Newspapers
 04/14/2010            78



 04/14/2010           100                                                                              checking on purchased tickets.

 04/14/2010             4            billetnet.dk
 04/14/2010            93




 04/14/2010            44            www.benatarfanclub.com



 04/14/2010            29


ForeSee Results, Inc. Confidential                                                150                               Satisfaction Performance Report
Date Created: 05/02/2010



 04/14/2010            96                                                          tv


 04/14/2010            22                                                          iphone apps   review past order




 04/14/2010            81                                 MySpace

 04/14/2010           100
 04/14/2010            89            jacksonbrowne.com



 04/14/2010            74                                 Live natio
 04/14/2010            89
 04/14/2010            89


 04/14/2010            89

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 04/14/2010            70

 04/14/2010            78
 04/14/2010            63
 04/14/2010            93
 04/14/2010           100
 04/14/2010            89            sesame street live


 04/14/2010            15

 04/14/2010            85            www.eaglesband.com   band/performer website                 Check on tickets I ordered
 04/14/2010            56

 04/14/2010            96

 04/14/2010            96

 04/14/2010            89                                 presale websites

 04/14/2010            59
 04/14/2010           100            rbtl.org


ForeSee Results, Inc. Confidential                                           151                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            63
 04/14/2010           100            E-Mail


 04/14/2010            78
                                     through an email newsletter
 04/14/2010            85            you guys sent to me

 04/14/2010            67

                                                                         Searching for tickets for Morris
 04/14/2010            70                                                Day & The Time
 04/14/2010            56



 04/14/2010            15            mohegan sun




 04/14/2010             0            www.rush.com

 04/14/2010            11            yahoo.com


 04/14/2010            70            meyerhoff symphany hall

 04/14/2010            11




 04/14/2010            22
 04/14/2010             4




ForeSee Results, Inc. Confidential                                 152                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            22                                 Print tickets
 04/14/2010           100

 04/14/2010            44
 04/14/2010             7

 04/14/2010           100


 04/14/2010            56
 04/14/2010            78




 04/14/2010            44            ticketmaster
 04/14/2010           100

 04/15/2010            59




ForeSee Results, Inc. Confidential                  153                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                             magazines or at the specific
 04/15/2010            82                                                    place the event is being held


 04/15/2010           100
 04/15/2010            85

 04/15/2010            70            coachella.com
 04/15/2010           100

 04/15/2010            48


 04/15/2010           100            livenation.com


 04/15/2010            48            WWW.CAINPARK.COM
 04/15/2010            59

 04/15/2010            74
 04/15/2010           100                                                    television
 04/15/2010            59                               Songkick.com                                         Printing tickets




 04/15/2010           100                                                    facebook
 04/15/2010            89
 04/15/2010            30

 04/15/2010            89
 04/15/2010           100


ForeSee Results, Inc. Confidential                                     154                                                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            67



 04/15/2010            59            aquabats.com
 04/15/2010            89


 04/15/2010             0            LA Festival of Books   various




 04/15/2010            26

 04/15/2010           100




 04/15/2010            15            www.thedise.com        Venue, sonicliving

 04/15/2010            82
 04/15/2010            22
 04/15/2010            67




 04/15/2010            74                                   www.pollstar.com
 04/15/2010            67


 04/15/2010           100



 04/15/2010            41




ForeSee Results, Inc. Confidential                                               155   Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Various sites, depending on
                                                     what I'm looking at/for. Today,
                                                     I was specifically looking for
                                                     tickets to a concert event at
 04/15/2010            67            Minnesota Zoo   the MinnesotaZoo.




 04/15/2010            67
 04/15/2010            82
 04/15/2010            78
 04/15/2010            11




 04/15/2010            96
 04/15/2010           100




 04/15/2010            71                                                              Billboards
 04/15/2010            11
 04/15/2010            89
 04/15/2010           100
 04/15/2010            85
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ForeSee Results, Inc. Confidential                                       156                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010            8             Seattle Mariner's
 04/15/2010           100                                      print three days grace tickets



 04/15/2010            22
 04/15/2010           100            Hawks email

                                     ALLENTOWN FAIR
 04/15/2010           100            GROUNDS
 04/15/2010            93
 04/15/2010            81
 04/15/2010            93            facebook




 04/15/2010            44



 04/15/2010             8




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ForeSee Results, Inc. Confidential                       157                 Satisfaction Performance Report
Date Created: 05/02/2010



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 04/15/2010            67                                  email
 04/15/2010           100                                  TELEVISION
 04/15/2010            78
 04/15/2010           100

 04/15/2010            82            Bands website




 04/15/2010            82                                  show flyers
 04/15/2010            85

 04/15/2010            59

 04/15/2010           100

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 04/15/2010            89
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ForeSee Results, Inc. Confidential                   158                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010            70




 04/15/2010             4
                                                                                     see an ad on television and I
                                                                                     naturally go to your website as I wanted to see when my ticket
                                                                                     I am always able to obtain      would arrive to see my venue
 04/15/2010           100                                                            tickets for the event.          for April 24 2010.


 04/15/2010           100
 04/15/2010            85
 04/15/2010            85
 04/15/2010            67            98ROCK.COM




 04/15/2010             8
 04/15/2010            22


 04/15/2010            89


 04/15/2010            67
 04/15/2010            67

 04/15/2010           100                                      pearl jam.com
 04/15/2010           100



 04/15/2010            96            email from ticketmaster                                                        To sign up for notifications


ForeSee Results, Inc. Confidential                                             159                                                Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            63




 04/15/2010            22

 04/15/2010           100                                                                       print out my tickets

 04/15/2010            78
 04/15/2010           100




 04/15/2010             0
                                                                    sporting events - through
 04/15/2010           100            World Equestrian Games         university website
 04/15/2010            74




 04/15/2010            26                                           Television
 04/15/2010            89

 04/15/2010            89                                                                       I needed to reprint my tickets


ForeSee Results, Inc. Confidential                            160                                             Satisfaction Performance Report
Date Created: 05/02/2010



 04/15/2010            81


 04/15/2010            89

 04/15/2010            89            Mayhem Festival




 04/15/2010            22


 04/15/2010            89
 04/15/2010           100
 04/15/2010            89
 04/15/2010            96            my email account




 04/15/2010             4

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 04/15/2010            89
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 04/15/2010            85
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 04/16/2010            85                                     Family
 04/16/2010           100
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ForeSee Results, Inc. Confidential                      161            Satisfaction Performance Report
Date Created: 05/02/2010


                                                                             trying to find a secret
                                                                             soundgarden show in seattle
 04/16/2010            96                                                    on 4-16-2010


                                                                             tickets have not come in the
 04/16/2010             8                          favorit band we sites     mail
 04/16/2010             0            ncaa          ncaa
                                                                             to check the status of my
 04/16/2010           100                                                    ordered tickets
 04/16/2010            30




 04/16/2010            67            hotmail.com
 04/16/2010            89




 04/16/2010            63


 04/16/2010           100

 04/16/2010            78                                                    Checking previous order
 04/16/2010            67            MEN Arena




ForeSee Results, Inc. Confidential                                     162                Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            85                                                              print tickets already purchased




 04/16/2010           100
 04/16/2010            82

 04/16/2010            67




                                                                                       to check ticket dates and
 04/16/2010            78                                                              prices
 04/16/2010            93



 04/16/2010            89
 04/16/2010            92


 04/16/2010           100                            Livenation.com




                                                     websites of theaters we like to
 04/16/2010            44            Adler theater   attend
 04/16/2010            78
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 04/16/2010            70




ForeSee Results, Inc. Confidential                                       163                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            44

 04/16/2010           100
 04/16/2010            37




 04/16/2010            41
 04/16/2010             0


                                                                                          Browse for ideas and
 04/16/2010            67                                                    TV           purchase tickets
 04/16/2010            96            Sprint center

 04/16/2010            52
 04/16/2010            74
 04/16/2010            89            e mail

 04/16/2010            67                                                                 checking on ordered tickets
 04/16/2010            41
 04/16/2010            96
 04/16/2010            60

 04/16/2010             0


 04/16/2010            96
 04/16/2010            85

 04/16/2010            41                                                    usta email

 04/16/2010           100                            Yakima Valley SunDome




ForeSee Results, Inc. Confidential                                    164                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010             0




 04/16/2010            74



                                                      Cricket Australia, US Open
 04/16/2010            78            US Open Tennis   etc.
 04/16/2010            93

 04/16/2010           100
 04/16/2010            52                                                                                           print tickets




 04/16/2010            11

 04/16/2010            85            wwe
 04/16/2010           100

 04/16/2010            89

 04/16/2010           100

                                                                                   television, mailers from
 04/16/2010            93                                                          theatres I have already visited print a ticket


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ForeSee Results, Inc. Confidential                                       165                                                        Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            44

 04/16/2010           100

 04/16/2010            89

                                                                     Write a review and looking for
 04/16/2010            96                                            tickets



 04/16/2010           100
 04/16/2010            18            usta
 04/16/2010            85

 04/16/2010           100


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 04/16/2010             0                                            advance parking
                                            look up bands upcoming
 04/16/2010            96                   shows


ForeSee Results, Inc. Confidential                            166                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/16/2010            85                                                            Print tickets
 04/16/2010           100

 04/17/2010            89
 04/17/2010            74

                                     local ticketmaster email
 04/17/2010            89            updates
 04/17/2010            89
 04/17/2010            89            WWW.PETEXPOOC.COM


 04/17/2010            26            biteme.com
 04/17/2010             0
 04/17/2010            22
 04/17/2010           100




 04/17/2010            59




 04/17/2010            19
 04/17/2010            34                                             surf the web




 04/17/2010             0
                                                                                     downloading tickets i already
 04/17/2010           100                                                            purchased
 04/17/2010            93            minnesota state fair
 04/17/2010            44
 04/17/2010            96




ForeSee Results, Inc. Confidential                              167                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                          when i go to my favorite band
                                                          pages on myspace and such,
                                                          they tell you when they're
                                                          touring and I search for it
 04/17/2010            44                                 myself.

 04/17/2010            78
 04/17/2010            78            The venue website.
 04/17/2010            67                                                                 tv
 04/17/2010            52                                 Facebook
 04/17/2010            89
                                                                                               phone message, needing info
                                                                                               for my event & wait time on
                                                                                               phone was 15 minutes,try
                                                                                               calling again, I have moved a
 04/17/2010            78                                                                      year ago



 04/17/2010            89
 04/17/2010            96




ForeSee Results, Inc. Confidential                                           168                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/17/2010            70                                                          Needed help - like a PERSON
 04/17/2010            89

 04/17/2010           100                                                          email
 04/17/2010            67            jason reeves
 04/17/2010             8
 04/17/2010            85
 04/17/2010            92                                                          print tickets
 04/17/2010            78
 04/17/2010            78                                                          set up account with favorites


 04/17/2010            34

 04/17/2010            56
 04/17/2010            45



 04/17/2010             0                                             Stub Hub


 04/17/2010            33


 04/17/2010            89
 04/17/2010            45
 04/17/2010            34                              google
 04/17/2010            63            email



 04/17/2010             8            bieberfever.com
 04/17/2010            78                                             television




ForeSee Results, Inc. Confidential                              169                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/17/2010             4




 04/17/2010            30
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 04/17/2010            44
 04/17/2010           100

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 04/17/2010             0
 04/17/2010            93            Jazz Fest


 04/17/2010           100                              cable television




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 04/17/2010           100




ForeSee Results, Inc. Confidential               170                      Satisfaction Performance Report
Date Created: 05/02/2010




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 04/17/2010            89




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 04/18/2010            44
 04/18/2010            93            ninemsn,tv




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ForeSee Results, Inc. Confidential                171   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            85
                                                            Sydney opera house, belviour
 04/18/2010            45                                   theater, stc



 04/18/2010            81            facebook.com/mymusic



 04/18/2010            89


 04/18/2010             0                                   go gamecock



 04/18/2010            63
 04/18/2010             0


 04/18/2010             0




 04/18/2010            96
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ForeSee Results, Inc. Confidential                                            172          Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010             7            LA Galaxy email marketing link


 04/18/2010            22


 04/18/2010            0             playbill.com                     playbill.com
 04/18/2010           100


 04/18/2010            89            power 105.1
 04/18/2010           100


 04/18/2010            78
 04/18/2010           100
 04/18/2010           100




 04/18/2010            44            Mix 93.3
 04/18/2010            85




 04/18/2010            78
 04/18/2010            89

 04/18/2010           100


ForeSee Results, Inc. Confidential                                                   173   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            44

 04/18/2010            78                                                                 print tickets

 04/18/2010           100


 04/18/2010            89                             city search type of websites
 04/18/2010            89

 04/18/2010            56
 04/18/2010            89
 04/18/2010           100
 04/18/2010           100


 04/18/2010            30            Shrine Circus

 04/18/2010           100

 04/18/2010            85

 04/18/2010           100                                                                 Concert has been rescheduled


 04/18/2010            63                             sites of cities and events




 04/18/2010            44
 04/18/2010            56
 04/18/2010           100

 04/18/2010             0                                                            TV
 04/18/2010             0
 04/18/2010           100            Broadway alert
 04/18/2010            82




ForeSee Results, Inc. Confidential                                         174                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     New Orleans Heritage Jazz
 04/18/2010            26            Festival                    google searches
 04/18/2010            93
                                                                                         My wife tells me what events I
 04/18/2010            56                                                                would like to attend.

 04/18/2010           100


 04/18/2010             4

 04/18/2010           100                                                                tv
 04/18/2010           100


 04/18/2010            11
 04/18/2010            96
 04/18/2010            93


 04/18/2010            85
 04/18/2010             0            summerfest
                                                                                                                          to find out who to contact
                                                                                                                          because of Tickets not
                                                                                                                          received for a show on 24th
                                                                                                                          April - only to find out I have to
 04/18/2010            37                                                                                                 print them off!!!!!

 04/18/2010            81                                                                                                 print receipt to future event


 04/18/2010            93

 04/18/2010             0




ForeSee Results, Inc. Confidential                                                 175                                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            67



 04/18/2010            26

 04/18/2010           100            wwe.com   band mailing list
 04/18/2010             0
 04/18/2010            41            dte


 04/18/2010            93



 04/18/2010            85




 04/18/2010            70

 04/18/2010            11
                                                                                                          change email + favorites
 04/18/2010            74                                                word of mouth, TV, the artists   prefrences




 04/18/2010             4
 04/18/2010            89
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ForeSee Results, Inc. Confidential                                 176                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010             4                                                                         tv




 04/18/2010            19
 04/18/2010            67

 04/18/2010           100
 04/18/2010           100




                                                                     www.twitter.com (following
 04/18/2010            89                                            bands)

 04/18/2010           100




 04/18/2010            59


 04/18/2010            89                                            spac website
 04/18/2010           100


                                     some tour dates from a venue,                                dumb luck, usually find out
 04/18/2010            78            can't remember which                                         too late ! ! !
 04/18/2010            89
 04/18/2010            67


ForeSee Results, Inc. Confidential                                                      177                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                           just searching for artist tour
 04/18/2010            96                  dates




                                           Email from USTA for US Open
                                           tickets. It's the only time I use
                                           your site because I am forced
                                           to use it. I find dealing with
                                           ticketmaster unbearable and
 04/18/2010             0                  awlful.
 04/18/2010            78


 04/18/2010           100

 04/18/2010            96
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ForeSee Results, Inc. Confidential   178                                       Satisfaction Performance Report
Date Created: 05/02/2010



 04/19/2010            78            galaxy fm


 04/19/2010            70
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 04/19/2010            78                                           selling tickets




 04/19/2010            78
 04/19/2010            81
 04/19/2010            89
 04/19/2010            81


 04/19/2010            70
 04/19/2010           100
 04/19/2010           100

 04/19/2010           100
 04/19/2010            89            yahoo.com




 04/19/2010            48

 04/19/2010            81                        bank sites         print my tickets for tomorrow
 04/19/2010           100
 04/19/2010            85
 04/19/2010           100




ForeSee Results, Inc. Confidential                            179                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010             0

 04/19/2010            89
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 04/19/2010            74
 04/19/2010            15
 04/19/2010           100
 04/19/2010            74

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ForeSee Results, Inc. Confidential   180   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010           100



 04/19/2010            96

 04/19/2010            52
 04/19/2010            81            Sprint Center                               Television




 04/19/2010           100

 04/19/2010            89                                                                     Print tickets


 04/19/2010             7


 04/19/2010            85
 04/19/2010            89
 04/19/2010           100            redwings.nhl.com   redwings.nhl.com




ForeSee Results, Inc. Confidential                                         181                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            26

 04/19/2010            67
 04/19/2010            48
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 04/19/2010           100


 04/19/2010            67
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 04/19/2010            85            Mojo
 04/19/2010            89

 04/19/2010            89


 04/19/2010           100
 04/19/2010            93            rbc.com




 04/19/2010            70            JoelOsteen.com                         Don't attend events typically



 04/19/2010             4                             group website

 04/19/2010            89

 04/19/2010            63
 04/19/2010           100



 04/19/2010           100

 04/19/2010            85
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ForeSee Results, Inc. Confidential                                    182                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            96

 04/19/2010            82                                                             Got an email for survey
 04/19/2010            85

 04/19/2010            85            www.thenorva.com   www.thenorva.com



 04/19/2010            70
 04/19/2010            67

 04/19/2010           100


 04/19/2010            67




 04/19/2010            63                                                        TV

 04/19/2010            74            cirqu du soleil
 04/19/2010           100                               tix@musictoday.com




 04/19/2010            67
 04/19/2010           100




ForeSee Results, Inc. Confidential                                         183                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            48

 04/19/2010            85
                                                                                               directly from venue email &
                                                                                               web sites and from artist web
 04/19/2010            22                                                                      sites
 04/19/2010            70            LA Times Festival of Books   Cultural & literary events
 04/19/2010            70
 04/19/2010            59


 04/19/2010            67                                                                      searching the internet



 04/20/2010            89
 04/20/2010            93


 04/20/2010           100

 04/20/2010            96

 04/20/2010           100

 04/20/2010             0                                         tunelab.com

                                                                                               To be able to get my tickets on
                                                                                               line. I am unable to print using
                                                                                               Adobe and that is what your      Don't know. Have not
 04/20/2010            11                                                                      service provides                 received a resonse.
 04/20/2010            96                                         myspace
 04/20/2010            96
                                                                  cynthia woods michelle
 04/20/2010            78                                         pavilion
 04/20/2010            22
 04/20/2010            89
 04/20/2010            44
 04/20/2010            70




ForeSee Results, Inc. Confidential                                                     184                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            93            Stevemartin.com

 04/20/2010             4                                    Television

 04/20/2010            67
 04/20/2010            78

 04/20/2010            81
 04/20/2010            89


 04/20/2010            63
 04/20/2010           100
 04/20/2010           100

 04/20/2010            93
 04/20/2010            78
 04/20/2010            63




ForeSee Results, Inc. Confidential                     185                Satisfaction Performance Report
Date Created: 05/02/2010




                                           Wanted to see if some of my
                                           favorite performers were
                                           planning any concerts or tours
 04/20/2010            33                  anytime soon.

 04/20/2010             0
 04/20/2010            67
 04/20/2010             0

 04/20/2010            59
 04/20/2010            85
 04/20/2010           100




 04/20/2010            30




ForeSee Results, Inc. Confidential   186                Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010             0



 04/20/2010            82
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 04/20/2010            56



 04/20/2010            15            02
 04/20/2010            22

 04/20/2010            78


                                                           sherdog.com

 04/20/2010            48                                  boxingscene.com

 04/20/2010            89

 04/20/2010             0            oakbrook drury lane
 04/20/2010           100
 04/20/2010            26                                                          print out tickets
 04/20/2010            89


 04/20/2010           100




ForeSee Results, Inc. Confidential                                           187                  Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   myspace and facebook and
 04/20/2010            44                                          twitter via my friends


 04/20/2010            52            soulciti.com gospelcity.com




 04/20/2010             7

 04/20/2010           100


 04/20/2010            89                                                                     Print tickets
 04/20/2010            78




 04/20/2010             0
 04/20/2010            78




ForeSee Results, Inc. Confidential                      188                                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            78


 04/20/2010            78




 04/20/2010            67                          artist websites

 04/20/2010           100
 04/20/2010            82
 04/20/2010            48            reprise.org


 04/20/2010            33
 04/20/2010            78

 04/20/2010            63
 04/20/2010            56                          livedaily



 04/20/2010            67


 04/20/2010            89

 04/20/2010            74
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ForeSee Results, Inc. Confidential                                   189   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            33
 04/20/2010            93

 04/20/2010            44            dci.org




 04/20/2010            11
 04/20/2010            56                                           facebook

 04/20/2010            96




                                     Alltech FEI World Equestrian
 04/20/2010            63            Games




ForeSee Results, Inc. Confidential                                             190   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            56            rush.com


 04/20/2010             0
 04/20/2010            85
 04/20/2010            85            livenation
 04/20/2010            74
 04/20/2010            33
 04/20/2010           100




 04/20/2010             0
 04/20/2010            78



 04/20/2010            89            Mountain Winery


                                                                 Newspaper, radio
 04/20/2010            30            traintravelling.com         announcements
                                                                                    purchased tickets have not
 04/20/2010            70                                                           arrived via USPS




ForeSee Results, Inc. Confidential                         191                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010           100
 04/20/2010           100




 04/20/2010            15            livenation
 04/20/2010           100            x 103.9

 04/20/2010             0            san diego chargers

 04/20/2010            89            msn.hotmail                                    print purchased tickets


 04/20/2010            85


 04/20/2010            93



 04/20/2010            89


 04/21/2010            85
 04/21/2010           100
                                                          ticketpoppr.com &
 04/21/2010            89                                 ticketcenterpr.co


 04/21/2010            81
 04/21/2010            89
 04/21/2010            78
 04/21/2010            89

 04/21/2010            67
 04/21/2010            89            Dallas Mavs
 04/21/2010            22

 04/21/2010             0

 04/21/2010            96

 04/21/2010            70


ForeSee Results, Inc. Confidential                                            192                Satisfaction Performance Report
Date Created: 05/02/2010



 04/21/2010            89
 04/21/2010            67            plum


                                     Can't remember - comparison
                                     site from link from a google
 04/21/2010            67            search                       Music websites, time out, etc
 04/21/2010           100

 04/21/2010            44            o2 blueroom

 04/21/2010            85
                                                                                                  make sure my tickets have
                                                                                                  been confirmed for huey lewis
 04/21/2010            74                                                                         and the news




                                     plum benefits throught my job plum benefits and workplace
 04/21/2010            78            that leads to ticket master.com benefits

 04/21/2010            82

 04/21/2010            96
 04/21/2010            56




 04/21/2010            78                                          Live Nation
 04/21/2010           100



 04/21/2010            30
 04/21/2010            89




ForeSee Results, Inc. Confidential                                                    193                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            63
 04/21/2010            85




 04/21/2010            44                                               To complain to you directly
 04/21/2010           100            redrocks....
 04/21/2010            74
 04/21/2010            74
 04/21/2010            78

 04/21/2010           100
                                                                        check if tickets have been
 04/21/2010            74                                               shipped
 04/21/2010            19                           music blogs




 04/21/2010            74
 04/21/2010             4
 04/21/2010           100                           twitter

 04/21/2010            59

 04/21/2010            44
 04/21/2010            89

 04/21/2010            89




ForeSee Results, Inc. Confidential                                194                Satisfaction Performance Report
Date Created: 05/02/2010


                                                             Check status of mailing of
                                                             purchased tickets. Says they
                                                             were mailed but doesn't say
                                                             when and I haven't received
                                                             them or an email saying they
 04/21/2010            22                                    were mailed.



 04/21/2010            11            citiprepass.com
 04/21/2010            89


 04/21/2010            56

 04/21/2010            70            njdevils.com

 04/21/2010            74



 04/21/2010            74


                                                             respond to your email asking
 04/21/2010             0                                    me to contact you

 04/21/2010            89




 04/21/2010            56
 04/21/2010            67




 04/21/2010            22




ForeSee Results, Inc. Confidential                     195                Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010           100
                                                                                  TICKETS THAT I
                                                                                  PURCHASED WERE NEVER
 04/21/2010            0                                                          RECEIVED!
 04/21/2010           100




 04/21/2010            63
 04/21/2010           100



 04/21/2010            93




 04/21/2010            89            adam lamberts tour info



 04/21/2010            81
 04/21/2010            44


 04/21/2010            96
 04/21/2010            78
                                                                                  check tickets and print out
 04/21/2010            74                                            television   tickets




ForeSee Results, Inc. Confidential                             196                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            59
 04/21/2010           100

 04/21/2010            85            the norva       the norva, pollstar
 04/21/2010            96                            artists websites
 04/21/2010           100
 04/21/2010           100
 04/21/2010            74            Wicked


 04/21/2010            81
 04/21/2010            93




 04/21/2010            15                            Facebook

 04/21/2010           100            google
 04/21/2010            44
 04/21/2010           100

 04/21/2010            78
 04/21/2010             0            fuck you
 04/21/2010           100
 04/21/2010            56            kohl's center




 04/21/2010            0             Kfog
 04/21/2010           100
 04/21/2010           100


ForeSee Results, Inc. Confidential                                         197   Satisfaction Performance Report
Date Created: 05/02/2010


                                                              Specific to the place of event
                                                              such as "Palace of Aubrun
 04/21/2010            85            Palace of Auburn Hills   Hills"

 04/21/2010           100
 04/21/2010            63                                     ticketmastr
 04/21/2010           100

 04/21/2010            48
 04/21/2010            59                                                                      TV commerical
 04/21/2010           100
 04/21/2010            44

 04/21/2010            93



 04/21/2010             0
 04/21/2010            48
 04/21/2010           100
 04/21/2010            78




 04/22/2010            11


 04/22/2010            67                                                                      sounders games

 04/22/2010            85
 04/22/2010            96
 04/22/2010            89            wiggles
 04/22/2010           100
 04/22/2010            85
 04/22/2010            85
 04/22/2010            93
 04/22/2010            15
 04/22/2010            44            livenatiom


 04/22/2010            81                                     Message boards.
 04/22/2010           100

 04/22/2010            67            Yours


ForeSee Results, Inc. Confidential                                                198                           Satisfaction Performance Report
Date Created: 05/02/2010



 04/22/2010            89
 04/22/2010            93

 04/22/2010            89            hollywood bowl                  print tickets




                                                                     print purchased tickets to
 04/22/2010             0                                            Yankees baseball game
 04/22/2010            96
 04/22/2010             0
 04/22/2010            22
 04/22/2010            81

 04/22/2010            70            ticketmaster new salert
                                                                     Looking for Michael Bolton
 04/22/2010            48                                            concert Dates
                                                                     find out what happened to my
                                                                     tickets for the upcoming
 04/22/2010            59                                            concert!

 04/22/2010            96




 04/22/2010            89
 04/22/2010             0




ForeSee Results, Inc. Confidential                             199                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            22
 04/22/2010            89

 04/22/2010            56

 04/22/2010            78            livewire
 04/22/2010            89


 04/22/2010            22                                                             friends
 04/22/2010            71

 04/22/2010            93



 04/22/2010            71            philadelphia union


 04/22/2010            78
 04/22/2010            74



 04/22/2010            52
 04/22/2010            78




 04/22/2010            11                                    Of the group or team




 04/22/2010            56
 04/22/2010            78            New Orleans Jazz Fest




ForeSee Results, Inc. Confidential                                              200             Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            44
 04/22/2010            93
 04/22/2010           100

                                                                 All I want to do is buy some
                                                                 tickets to Jersey Boys at the
 04/22/2010             0                                        Forrest theatre.
 04/22/2010            74            davemathewsband.com




 04/22/2010             0            pga.com
 04/22/2010            74
 04/22/2010           100
 04/22/2010           100            yahoo mail
 04/22/2010            71            The Norva
 04/22/2010            89            ozzfest


 04/22/2010            78


 04/22/2010            74            Nederlander Theatre
 04/22/2010            96
 04/22/2010            89




ForeSee Results, Inc. Confidential                         201                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                          LiveNation.com, American
                                                          Express advance info, Citibank
                                                          Advance info (obviously not
                                                          sure of the actual addresses of
 04/22/2010            78            LiveNation.com       the last 2 mentioned)
 04/22/2010           100

 04/22/2010             0            lilith.com
 04/22/2010            89



 04/22/2010            81
 04/22/2010            89
 04/22/2010            71
 04/22/2010            89            facebook             Facebook
 04/22/2010            78


 04/22/2010            78

 04/22/2010            52
                                     BACKSTAGE WITH BON
 04/22/2010            85            JOVI FAN CLUB SITE   BON JOVI
 04/22/2010            96




ForeSee Results, Inc. Confidential                                            202           Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            48            hollywood bowl

 04/22/2010            82                                            google                 checking ticket order progress
                                     Received an E-mail w/ presale
 04/22/2010            78            information.

 04/22/2010            70                                            tickrt factory         view when tickets ready
 04/22/2010            89            us open

 04/22/2010            67




 04/22/2010             0




 04/22/2010            78


 04/22/2010            67
 04/22/2010            78


ForeSee Results, Inc. Confidential                                                    203                Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010           100
 04/22/2010            89




 04/22/2010            89
 04/22/2010           100

 04/22/2010           100                                          Print my tickets

 04/22/2010            96

 04/22/2010            78

 04/22/2010            67
                                                                   Looking At The Prices OF
 04/22/2010            56                                          Justin Bieber Tickets




 04/22/2010            89            Travel Zoo to theater

 04/22/2010           100
 04/22/2010            44
 04/22/2010            89




ForeSee Results, Inc. Confidential                           204                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://jackjohnsonmusic.com/to
 04/22/2010            89            ur                             Google.com
 04/22/2010           100


 04/22/2010            37            playerschampionship.com
 04/22/2010            26            American Airlines Center
                                                                                       To print tickets purchased for
 04/22/2010            89                                                              an event.


 04/22/2010            63

 04/22/2010           100
 04/22/2010            67



 04/22/2010            81



 04/22/2010            56
 04/22/2010            96

 04/22/2010           100
 04/22/2010            70
 04/22/2010            74            Saenger Theater
 04/22/2010            52

 04/22/2010            78




ForeSee Results, Inc. Confidential                                               205                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            63
 04/22/2010            11
 04/22/2010           100                                                                     email

 04/22/2010             0

 04/22/2010           100            universal circus

                                                                                              Try to purchase Justin Bieber's
                                                                                              tickets for my daughters for the
 04/22/2010           100                                     Search for what I want to see   July concert at Nokia Theater

 04/22/2010            34                                     tv adds




 04/22/2010            81
 04/22/2010           100



 04/22/2010            82

 04/22/2010           100
 04/22/2010            82
 04/22/2010            89




 04/22/2010            70                                     tv
 04/23/2010            74


ForeSee Results, Inc. Confidential                      206                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            63                             looking to price out tickets




 04/23/2010            59


 04/23/2010            59
 04/23/2010           100

 04/23/2010           100


 04/23/2010            89                  Tv shows
 04/23/2010            22

 04/23/2010            89




 04/23/2010            11


 04/23/2010            89


 04/23/2010           100
 04/23/2010            82
 04/23/2010           100
 04/23/2010            52
 04/23/2010            81
 04/23/2010            56


 04/23/2010            67
 04/23/2010            63




ForeSee Results, Inc. Confidential   207                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            89            an emqail




 04/23/2010            29
 04/23/2010           100            Capital FM
 04/23/2010           100

 04/23/2010            89


 04/23/2010            89                                        no         no

 04/23/2010            81
 04/23/2010            89

 04/23/2010             0                                                        stop emails


 04/23/2010            74

 04/23/2010            70
 04/23/2010            89            Disney.UK
 04/23/2010            89


 04/23/2010             7                                                        complain


 04/23/2010            37
 04/23/2010            96



 04/23/2010             0
 04/23/2010            78
 04/23/2010           100            gloriamfranklin@yahoo.bom
 04/23/2010           100
 04/23/2010           100


ForeSee Results, Inc. Confidential                                    208                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            44




 04/23/2010            74


 04/23/2010            22
 04/23/2010            89
 04/23/2010           100
 04/23/2010            30
 04/23/2010            85            usta.com
 04/23/2010             0




 04/23/2010            67




 04/23/2010             0                                                google
 04/23/2010            89                       theatermania.com



 04/23/2010            81


 04/23/2010             0
 04/23/2010            89



 04/23/2010           100
 04/23/2010           100


ForeSee Results, Inc. Confidential                                 209            Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010             0
 04/23/2010            89
 04/23/2010            96                                            question of seating
 04/23/2010            44

 04/23/2010            81

 04/23/2010            59            TicketMaster
 04/23/2010            89



 04/23/2010            59




 04/23/2010            15
 04/23/2010            93
 04/23/2010            89

 04/23/2010            67




 04/23/2010             0
                                                                     to establiush the finishing time
 04/23/2010             0                                            of the play.



 04/23/2010            96            genesis.com

 04/23/2010            74            gmail          AEG Live




ForeSee Results, Inc. Confidential                             210                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            74



                                                                                       Search ticket order from 3/22.
 04/23/2010            63                                                              They have not arrived yet.

 04/23/2010            22




 04/23/2010            89
 04/23/2010           100            ad for House of Blues
 04/23/2010            67
 04/23/2010            89

 04/23/2010            67
 04/23/2010           100            chateau ste michelle
 04/23/2010           100
 04/23/2010           100




 04/23/2010            96
 04/23/2010            89
 04/23/2010           100
 04/23/2010            70            U2.COM
                                                                                       to find out when tickets go on
 04/23/2010            59                                    Pittsburgh Steelers.com   sale




 04/23/2010            15                                                              customer complaint
 04/23/2010            67
 04/23/2010           100


ForeSee Results, Inc. Confidential                                              211                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010             7
 04/23/2010            85



 04/23/2010             0            Mobile Symphony                                                   google search



                                     http://events.latimes.com/festiv last.fm/pitchfork.com/official
 04/23/2010            19            alofbooks/tickets-faq/#need      band pages/myspace
                                                                                                                       I got an e-mail about
                                                                                                                       upcoming concerts in my area
                                                                                                                       and found Silversun Pickups
 04/23/2010            96                                                                                              on the list

 04/23/2010           100




 04/23/2010            67
 04/23/2010           100
 04/23/2010            63
 04/23/2010           100




 04/23/2010            44                                                                                              Confirm telephone order

 04/23/2010           100
 04/23/2010           100
 04/23/2010            67




 04/23/2010             0
 04/23/2010            96


ForeSee Results, Inc. Confidential                                                         212                                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/23/2010            81

 04/23/2010           100
 04/23/2010            0

 04/23/2010           100            PGATour.com
 04/23/2010            85

 04/23/2010            93


 04/23/2010            11




 04/23/2010             0            Carrie Underwood Fan Club


 04/23/2010            56


 04/23/2010            56                                              Friend, or military installation.
 04/23/2010           100            www.marketamerica.com
 04/23/2010            78
 04/23/2010            22




 04/23/2010             0            aac



 04/24/2010            18
 04/24/2010            85
 04/24/2010            78
 04/24/2010           100
 04/24/2010            85




ForeSee Results, Inc. Confidential                               213                                       Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            89            yahoo
 04/24/2010            89
 04/24/2010            85                    nba.com - nba.com/spurs
 04/24/2010            70
 04/24/2010            93                    Live Nation
                                                                       I look up who or what I want to
 04/24/2010            96                                              see randomly.
 04/24/2010            70


 04/24/2010            56


 04/24/2010           100
 04/24/2010            78            cox
 04/24/2010           100
 04/24/2010            93                    LiveNation




ForeSee Results, Inc. Confidential                             214                                       Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            78

 04/24/2010           100            john Mayer
 04/24/2010            70




 04/24/2010            96
 04/24/2010            67
 04/24/2010            44

 04/24/2010            44                         usa today
 04/24/2010           100



 04/24/2010            93


ForeSee Results, Inc. Confidential                            215   Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            52

 04/24/2010            78
 04/24/2010            96

 04/24/2010            85            ovation
 04/24/2010            89            aol mail
 04/24/2010            81



 04/24/2010            85




 04/24/2010            89
 04/24/2010            85

 04/24/2010            89


 04/24/2010             0




 04/24/2010            67
 04/24/2010            78                       www.rush.com
 04/24/2010           100
 04/24/2010            78

 04/24/2010            74                       google


ForeSee Results, Inc. Confidential                             216   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                   review of The Tim Mcgraw
 04/24/2010           100                                                          concert.
 04/24/2010            0             www.wwe.com

 04/24/2010            63
 04/24/2010            67
 04/24/2010           100




 04/24/2010            22
 04/24/2010            74            wpoc.com             wpoc.com
 04/24/2010            78

 04/24/2010            11
 04/24/2010            93


 04/24/2010            85
 04/24/2010            78

 04/24/2010           100




 04/24/2010            41
 04/24/2010            81
 04/24/2010           100




                                                          Band websites, social
 04/24/2010            22                                 networking.
 04/24/2010            67
 04/24/2010           100            saengartheater.com
 04/24/2010           100




ForeSee Results, Inc. Confidential                                           217               Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            56

 04/24/2010           100




 04/24/2010            52
 04/24/2010           100
 04/24/2010            67




 04/24/2010            89                         fan sites



 04/24/2010            63
 04/24/2010           100




 04/24/2010             0            furtur.net
 04/24/2010             4
 04/24/2010            93

 04/24/2010            89

 04/24/2010            44                         Paste Magazine
 04/24/2010            78




ForeSee Results, Inc. Confidential                                 218   Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            22
 04/24/2010           100
                                                                   Checking the status of my
 04/24/2010           100                                          order

 04/24/2010            67


                                                                   Check if tickets for a particular
                                                                   event had been printed and
 04/24/2010            81                                          shipped to me yet.
 04/24/2010            89




 04/25/2010            52


 04/25/2010             7            fraze.com   fraze.com

 04/25/2010           100




ForeSee Results, Inc. Confidential                           219                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                    i WANT TO KNOW WHERE
                                                                                                    ARE THE TICKETS I PAID
 04/25/2010             0                                                                           FOR




 04/25/2010            67


 04/25/2010           100
 04/25/2010            93
 04/25/2010           100

 04/25/2010            63                          POLLSTAR      JAMBASE
 04/25/2010           100

 04/25/2010           100                                                                           career opportunity

 04/25/2010            70
 04/25/2010            89                          tiketek
 04/25/2010           100
 04/25/2010            19


 04/25/2010            63                                                  tv advertising

 04/25/2010            59
                                                                                                    changing my myTicketmaster
 04/25/2010            89                                                                           email

 04/25/2010            85
 04/25/2010            78

 04/25/2010            70            allkpop.com   allkpop.com

 04/25/2010            74                                                  television commercials


ForeSee Results, Inc. Confidential                                   220                                         Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            67



 04/25/2010            85

 04/25/2010           100

 04/25/2010            26                                    my son..

 04/25/2010            93

 04/25/2010            41

 04/25/2010            44            from your email                    event survey


 04/25/2010           100




 04/25/2010            74
                                                                        looking for tickets for
 04/25/2010           100            wachovia arena                     smuckers on ice
 04/25/2010            0

 04/25/2010            85




 04/25/2010             0            BroadwayBox.com

 04/25/2010            89
 04/25/2010            89




 04/25/2010            45
 04/25/2010            78


ForeSee Results, Inc. Confidential                     221                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010           100                                  pollstar.com
 04/25/2010            56




 04/25/2010             0
                                                                                                   Check status of USPS delivery
                                                                                                   of my ticket ordered by phone
 04/25/2010            59                                                                          on 04/15/2010


 04/25/2010            70

 04/25/2010           100


                                                           ohmyrockness.com
 04/25/2010            26                                  Bowerypresents.com




 04/25/2010             0            NHL Phoenix Coyotes                          sports related


 04/25/2010            18
 04/25/2010            70
 04/25/2010            56




 04/25/2010            67
 04/25/2010            96


ForeSee Results, Inc. Confidential                                          222                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            93
 04/25/2010            96
 04/25/2010           100                                               sell tickets
 04/25/2010           100



 04/25/2010            96


 04/25/2010           100            coyotes.nhl.com
 04/25/2010            67                                               print tickets
 04/25/2010            85
 04/25/2010            81


 04/25/2010            37

 04/25/2010           100            KFOG radio station webpage
 04/25/2010            70



 04/25/2010             0


 04/25/2010            78


 04/25/2010           100




 04/25/2010            67

 04/25/2010           100

 04/25/2010            56


ForeSee Results, Inc. Confidential                                223                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            33            further.net

 04/25/2010            89

 04/25/2010            63
 04/25/2010            89




 04/25/2010             4




 04/25/2010             0                          usopen.org




                                                                      register to make it easier to
 04/25/2010            30                                             get tickets on the 10th of May
 04/25/2010             0


ForeSee Results, Inc. Confidential                              224                Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            78            Brad Paisley's website
 04/25/2010            74
 04/25/2010            89




 04/25/2010            45




 04/25/2010            52
 04/25/2010            89
 04/25/2010            89




 04/25/2010            89


 04/25/2010            78
 04/25/2010           100            thunder.nba
 04/25/2010            81
 04/25/2010           100                                           sporting events
 04/25/2010           100
 04/25/2010           100
 04/25/2010           100




 04/25/2010             0




 04/25/2010            63


ForeSee Results, Inc. Confidential                            225                     Satisfaction Performance Report
Date Created: 05/02/2010



 04/25/2010            89
 04/25/2010            48
 04/25/2010           100                                                                television, radio
 04/25/2010            74

 04/25/2010             7                                                                television or radio
 04/25/2010            78

 04/26/2010            89

 04/26/2010            96
 04/26/2010           100
 04/26/2010            48

 04/26/2010             4

 04/26/2010           100                                       artists websites



                                     while doing the purchase
 04/26/2010            89            survey survey

                                                                                         when igo to jobing .com arena
 04/26/2010           100                                                                and hear the announcements




ForeSee Results, Inc. Confidential                                                 226                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010             0


 04/26/2010            59

 04/26/2010            78
 04/26/2010            89
 04/26/2010            81            e-mail

 04/26/2010            74                     SODO Showbox
 04/26/2010            89
 04/26/2010            89


 04/26/2010            96


ForeSee Results, Inc. Confidential                           227   Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            63



 04/26/2010            11
 04/26/2010            74

 04/26/2010           100



 04/26/2010            4                   friends, radio and Tv
 04/26/2010            0
 04/26/2010           100


 04/26/2010           100
 04/26/2010           100
 04/26/2010            82



 04/26/2010             0


 04/26/2010            70

 04/26/2010           100
 04/26/2010           100

 04/26/2010            67

 04/26/2010            48
 04/26/2010           100

                                                                   print tickets that have been
 04/26/2010            67                                          purchased

 04/26/2010            48


 04/26/2010             0                  Newspaper




ForeSee Results, Inc. Confidential   228                                         Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            15                          from the various venues
 04/26/2010           100



 04/26/2010           100


 04/26/2010            63

 04/26/2010            82


 04/26/2010            30


 04/26/2010            78

 04/26/2010           100            Hotmail.com                                                        Print Tickets
 04/26/2010           100
                                                                             checking the artists own
 04/26/2010           100                                                    website
 04/26/2010           100
 04/26/2010            67

 04/26/2010            67


 04/26/2010           100


 04/26/2010            85
 04/26/2010            74



 04/26/2010            52




ForeSee Results, Inc. Confidential                                    229                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            78
 04/26/2010            71                           concert info
 04/26/2010            93


 04/26/2010            33
 04/26/2010            74
                                                                                         Check on tickets ordered over
                                                                                         phone that I requested be e-
 04/26/2010            67                                                                mailed to me

 04/26/2010            81




 04/26/2010            85
                                                                                         look for additional tickets for a
 04/26/2010            56            metopera.org                        all the above   event


 04/26/2010            89

 04/26/2010           100
 04/26/2010           100
 04/26/2010            89
 04/26/2010            85                                                E-Mails


 04/26/2010           100


ForeSee Results, Inc. Confidential                                 230                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            30



 04/26/2010            78




 04/26/2010            70
 04/26/2010            85


 04/26/2010            15
 04/26/2010            89                               artist website


 04/26/2010            89                                                       Confirm a ticket order.

 04/26/2010           100
 04/26/2010           100




 04/26/2010            11
 04/26/2010            78                               Nascar.com
 04/26/2010            78




 04/26/2010            78            capitals.nhl.com   google searches

 04/26/2010            78

 04/26/2010           100
 04/26/2010            93


ForeSee Results, Inc. Confidential                                        231                 Satisfaction Performance Report
Date Created: 05/02/2010



 04/26/2010             4

 04/26/2010            78

 04/26/2010            41




 04/26/2010            48                                                          TV commercials.




 04/26/2010            15
 04/26/2010            75            neworleanscvb.com

 04/26/2010            89

 04/26/2010            52
 04/26/2010            96


 04/26/2010            78
 04/26/2010            89                                      venue sites

 04/26/2010            89



 04/26/2010            11            lion king officia; site
 04/26/2010            93

 04/26/2010            82

 04/26/2010            59
 04/26/2010            89
 04/26/2010             0

 04/27/2010             0
 04/27/2010           100
 04/27/2010            78
 04/27/2010             0




ForeSee Results, Inc. Confidential                                           232                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010           100




 04/27/2010             0




 04/27/2010            56

 04/27/2010            66                  i like to see if there tickets left

 04/27/2010            11




ForeSee Results, Inc. Confidential   233                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            59
 04/27/2010            85
 04/27/2010           100




 04/27/2010            56


 04/27/2010            82




ForeSee Results, Inc. Confidential   234   Satisfaction Performance Report
Date Created: 05/02/2010




                                                  yahoo.com               Browse for gift ideas for family
 04/27/2010            59                         ocregister.com          (event tickets).
 04/27/2010           100            Shea's.org
 04/27/2010           100
                                                  Rush.com and
 04/27/2010            82                         rushisaband.com




 04/27/2010            33




ForeSee Results, Inc. Confidential                                  235                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            89            lakers.com


 04/27/2010            44
 04/27/2010            56            endonline.com




                                                                                              looking for specific seat
                                                                                              locations, but search does not
 04/27/2010            33            mountain winery                mountain winery website   have that option. that

 04/27/2010            74

 04/27/2010            93
 04/27/2010            82




 04/27/2010           100            cmac
                                     Gmail from an e-mail sent to
 04/27/2010           100            me


 04/27/2010            78

 04/27/2010           100




ForeSee Results, Inc. Confidential                                                    236                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010             4




                                     ORLANDO FLORIDA VISITOR
 04/27/2010            81            CENTER EVENTS PAGE

 04/27/2010            56



 04/27/2010            19

 04/27/2010            78
 04/27/2010           100



                                     Email website (email linking to
 04/27/2010            78            this website).
 04/27/2010            44

 04/27/2010           100
 04/27/2010            0                                                     email and print notification




ForeSee Results, Inc. Confidential                                     237                                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            22
 04/27/2010            33




 04/27/2010            15

 04/27/2010            96                                  youtube & Nickelback fan club


 04/27/2010            30            comerica park

 04/27/2010             0
                                                                                           checking the price of tickets to
 04/27/2010            78                                                                  various events




 04/27/2010            70
 04/27/2010            82

 04/27/2010            78

 04/27/2010            44


ForeSee Results, Inc. Confidential                   238                                                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            63
 04/27/2010            89            atlantahawks.com            e-mails from friends
 04/27/2010            78            Cant recall
 04/27/2010            89




 04/27/2010            96
                                                                                        I attempted unsuccessfully to
 04/27/2010            33                                                               sell tickets
 04/27/2010           100

 04/27/2010           100
 04/27/2010           100
 04/27/2010           100




 04/27/2010            63            Broadway in Chicago


 04/27/2010            78
 04/27/2010            56




 04/27/2010             0
 04/27/2010            82
 04/27/2010            63




 04/27/2010           100                                                               Print Out Tickets
 04/27/2010            78


ForeSee Results, Inc. Confidential                         239                                        Satisfaction Performance Report
Date Created: 05/02/2010



 04/27/2010            89
 04/27/2010            78



 04/27/2010            19
 04/27/2010           100
 04/27/2010           100                      broadway chicago
 04/27/2010            82                                                   Print pre-bought tickets
 04/27/2010            67




 04/27/2010            82                      Yahoo

 04/27/2010           100


 04/27/2010            26            rush


 04/27/2010            74


 04/27/2010           100            twitter   twitter
                                               whatthefolk.net;             set up account to quickly get
 04/27/2010            67                      flightoftheconchords.co.nz   tickets.
 04/27/2010            89
 04/27/2010            78



 04/27/2010            26


ForeSee Results, Inc. Confidential                                 240                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            23

 04/27/2010           100
 04/27/2010           100

 04/27/2010            89
 04/27/2010            89            ColoradoRockies.com
 04/27/2010           100
 04/27/2010            33
 04/27/2010            44

 04/27/2010            44
 04/27/2010           100
 04/27/2010            89
 04/27/2010           100                                                            google

 04/27/2010            89            Chicago Blackhawks    various fan sites
 04/27/2010            33

 04/27/2010            85                                  EaglesTypepad.com
 04/27/2010            45



 04/27/2010            52


 04/27/2010            71
 04/28/2010            89
 04/28/2010           100




 04/28/2010            30
 04/28/2010            85


 04/28/2010            93
 04/28/2010           100




ForeSee Results, Inc. Confidential                                             241            Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            93                             aventura tickets
 04/28/2010            89
 04/28/2010           100
 04/28/2010            78
 04/28/2010            41
 04/28/2010            67
 04/28/2010            41

 04/28/2010            41
 04/28/2010            85

 04/28/2010             0

 04/28/2010            85




 04/28/2010            78

 04/28/2010            34

 04/28/2010            96
 04/28/2010            78
 04/28/2010            89
 04/28/2010            59




 04/28/2010            30            KASE 101


 04/28/2010            37




ForeSee Results, Inc. Confidential              242                Satisfaction Performance Report
Date Created: 05/02/2010




                                     AFL website and stage
 04/28/2010            41            production websites

 04/28/2010            52

 04/28/2010             4

 04/28/2010           100
 04/28/2010            78



 04/28/2010           100
 04/28/2010            67


 04/28/2010            7
 04/28/2010           100

 04/28/2010            52
 04/28/2010            89
 04/28/2010           100


 04/28/2010            59




ForeSee Results, Inc. Confidential                     243   Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            89
 04/28/2010            89
 04/28/2010            78
 04/28/2010           100



 04/28/2010            33                                           From the artists' websites

 04/28/2010            96

 04/28/2010            82                                           local websites that list events


 04/28/2010             7
 04/28/2010            30
                                                                                                                   check out events and ticket
 04/28/2010           100                                                                                          prices

 04/28/2010            15


 04/28/2010            26            broadway - san diego                                             Television
                                     americanexpressticketsavings
 04/28/2010            89            center (not)
 04/28/2010            78




 04/28/2010            33
 04/28/2010           100            Ticketmaster




ForeSee Results, Inc. Confidential                                                       244                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            19            wilbur theature Boston ma   google
 04/28/2010            96            email




 04/28/2010            81




 04/28/2010           100
 04/28/2010            78
 04/28/2010            78
 04/28/2010            74
 04/28/2010            85

                                                                                CHECKING TO SEE IF
 04/28/2010            63                                                       TICKETS WERE MAILED
 04/28/2010            48




ForeSee Results, Inc. Confidential                                        245            Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010           100
 04/28/2010            89
 04/28/2010            48            pcpa
 04/28/2010            67




                                                                         I was trying to figure out which
                                                                         of my tickets came with the
                                                                         free Rolling Stone
                                                                         subscription. I forgot because I
                                                                         bought tickets for 2 different
                                                                         concerts close together. I
 04/28/2010            59                   the specific band websites   couldn't find my answer.
 04/28/2010            85
 04/28/2010            82

 04/28/2010            67




 04/28/2010            30
 04/28/2010            93




 04/28/2010             0




ForeSee Results, Inc. Confidential                             246                     Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            82
 04/28/2010            89
 04/28/2010            78




 04/28/2010            89
 04/28/2010           100
 04/28/2010            89

 04/28/2010            96

 04/28/2010            63
                                                     See if tickets for an event were
 04/28/2010            74                            available yet.

 04/28/2010            67            FURTHER

 04/28/2010            96
 04/28/2010            67
 04/28/2010            63




 04/28/2010             0

 04/28/2010            70

 04/28/2010           100
 04/28/2010            89
 04/28/2010           100



 04/28/2010           100




ForeSee Results, Inc. Confidential             247                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            70
 04/28/2010            22

 04/28/2010            70            House of blues
                                                      radio station websites,
 04/28/2010            22                             mysapce, facebook


 04/28/2010            96


 04/29/2010            67
 04/29/2010           100

 04/29/2010            52


 04/29/2010            63

 04/29/2010            52
 04/29/2010            78



 04/29/2010            15
 04/29/2010            56
 04/29/2010           100




 04/29/2010            59
 04/29/2010            63




 04/29/2010             0

 04/29/2010            89                                                       To check on my ticket order


ForeSee Results, Inc. Confidential                                        248                Satisfaction Performance Report
Date Created: 05/02/2010



 04/29/2010            78

 04/29/2010            81

 04/29/2010           100




 04/29/2010             0

 04/29/2010            96

 04/29/2010            89

 04/29/2010            15



 04/29/2010            59
 04/29/2010            85            gmail
 04/29/2010            56
 04/29/2010            59            Yahoo.com




 04/29/2010            11
 04/29/2010             0
 04/29/2010            89
 04/29/2010           100
 04/29/2010            45


ForeSee Results, Inc. Confidential               249   Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010             0
 04/29/2010            96                                  pollstar, live nation,
 04/29/2010            78



 04/29/2010            78
 04/29/2010             7



 04/29/2010            81

 04/29/2010            70            plum benefits




 04/29/2010            78            main wicked website

 04/29/2010            89
 04/29/2010            70


 04/29/2010           100                                                                         print tickets

 04/29/2010            89
 04/29/2010           100
 04/29/2010           100            yahoo                                                email


ForeSee Results, Inc. Confidential                                                  250                           Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78

 04/29/2010           100
 04/29/2010            78




                                     regency ballroom san
 04/29/2010            44            francisco

 04/29/2010            26
 04/29/2010             0




 04/29/2010            63
 04/29/2010           100

 04/29/2010            74                                                     TV advertisement

 04/29/2010           100
 04/29/2010           100
 04/29/2010           100
 04/29/2010            85                                    facebook
 04/29/2010            89            Buddy Guy
 04/29/2010           100
 04/29/2010            63
 04/29/2010            22            margaritaville.com
 04/29/2010            96            ticketmaster.com
 04/29/2010            67            DesMoine Civic Center
 04/29/2010            89            Norvatickets.com
 04/29/2010            85

 04/29/2010            78
 04/29/2010            89
 04/29/2010            81
 04/29/2010            56
 04/29/2010            63
 04/29/2010            96




ForeSee Results, Inc. Confidential                                      251                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010           100


 04/29/2010            48
 04/29/2010            37

 04/29/2010            89


 04/29/2010           100            www.wwe.com   www.wwe.com




 04/29/2010            85
 04/29/2010            74
 04/29/2010            44
 04/29/2010            85

 04/29/2010            78

 04/29/2010            85




ForeSee Results, Inc. Confidential                               252   Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            59
                                     britneyspears.com,
 04/29/2010            63            ladygaga.com



 04/29/2010            22




 04/29/2010            89
 04/29/2010            85

 04/29/2010           100




 04/29/2010             0                                       friends

 04/29/2010            89


ForeSee Results, Inc. Confidential                        253             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                 Weekly or monthly calendars
                                                                                 of events from various
 04/29/2010            59                                                        publications or emails.




 04/29/2010            96
 04/29/2010            67




 04/29/2010            41
 04/29/2010            89


 04/29/2010            89
                                                                                                               To print tickets already
 04/29/2010            85                                                                                      purchased.

 04/29/2010            74            amaericanexpress.com   pollstar.com


 04/29/2010            89            around me




 04/29/2010            11            Summerfest
 04/29/2010            74
 04/29/2010            96




ForeSee Results, Inc. Confidential                                         254                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78


 04/29/2010            41



 04/29/2010            74
 04/29/2010           100
 04/30/2010           100
 04/30/2010            96            BU-Agganis Arena
 04/30/2010            93
 04/30/2010           100


 04/30/2010            89
 04/30/2010            44
 04/30/2010            89


 04/30/2010            48




 04/30/2010            67

 04/30/2010            70




 04/30/2010            78



 04/30/2010            41            www.suns.com/playoffs   suns.com
 04/30/2010            67

 04/30/2010            44

 04/30/2010            89            star wars


ForeSee Results, Inc. Confidential                                      255   Satisfaction Performance Report
Date Created: 05/02/2010



 04/30/2010            52




 04/30/2010             7
 04/30/2010            93
 04/30/2010            89

 04/30/2010             0




 04/30/2010            78

 04/30/2010            70

 04/30/2010           100
 04/30/2010           100

 04/30/2010            89
 04/30/2010            89

 04/30/2010            22                  refund
 04/30/2010            78
 04/30/2010            89
 04/30/2010            56

 04/30/2010            85




ForeSee Results, Inc. Confidential   256            Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                          my tickets were said to have
                                                                                                          been mailed but i didn't
                                                                                                          receive them. Was just trying
                                                                                                          to find a phone # to call
                                                                                                          someone. Do you know you
                                                                                                          DO NOT have a phone # listed
                                                                                                          on your contact us page.
 04/30/2010             4                                                                                 Jees....

 04/30/2010            26
 04/30/2010            93                                   The Band Website
 04/30/2010           100

 04/30/2010            93



 04/30/2010            56




 04/30/2010            41            KMAG99.1
 04/30/2010            67            celine dion




 04/30/2010            41            Stuffed and Unstrung   Playbill
 04/30/2010            89                                                                                 Update billing information
 04/30/2010            82
 04/30/2010           100                                   Facebook
 04/30/2010            93                                                                                 status of tickets
 04/30/2010            67                                                            jus go on computer




ForeSee Results, Inc. Confidential                                             257                                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            48
 04/30/2010           100
 04/30/2010           100

 04/30/2010            93            Msn.com                          My children

 04/30/2010           100

 04/30/2010            93                             93x.com


 04/30/2010            67
 04/30/2010            63            eaglesfans.com
 04/30/2010            89
 04/30/2010           100

 04/30/2010            89
 04/30/2010            85
 04/30/2010            44



 04/30/2010            56

 04/30/2010           100


 04/30/2010             0
 04/30/2010            67




ForeSee Results, Inc. Confidential                              258                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            89



 04/30/2010            59

 04/30/2010           100
 04/30/2010            89


                                     theatermania.com;
 04/30/2010            78            broadway.com
 04/30/2010             0
 04/30/2010           100
 04/30/2010            89
 04/30/2010           100




 04/30/2010            63

 04/30/2010            78

 04/30/2010            63                                      Parking


 04/30/2010            67            news papers




 04/30/2010             7
 04/30/2010            59

 04/30/2010             0
 04/30/2010            85
 04/30/2010            70


ForeSee Results, Inc. Confidential                       259             Satisfaction Performance Report
Date Created: 05/02/2010



 04/30/2010            63

 04/30/2010            85

 04/30/2010            44
 04/30/2010            67
 04/30/2010            63



 04/30/2010            85            Youtube, facebook, lable
 04/30/2010           100                                       looking at prices
 04/30/2010           100
 04/30/2010            85
 04/30/2010           100
 04/30/2010           100




 04/30/2010            41

 04/30/2010           100



 04/30/2010            96


 04/30/2010            89

 04/30/2010            78
 04/30/2010            59
 04/30/2010            89

 04/30/2010           100
 04/30/2010            56




ForeSee Results, Inc. Confidential                      260                   Satisfaction Performance Report
Date Created: 05/02/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=US


                                                                                                                                  Is there anything you would
                                                                     Why weren't you able to
Other event for purchasing           Other event for researching                                        Other website where you     like to share specifically
                                                                    accomplish what you came
         tickets                               tickets                                                      became aware:         about the purchase process
                                                                             to do?
                                                                                                                                              today?


                                                                   Because you dont have the
                                                                   event posted as if it doesn't
                                                                   exist. But I found the event on
                                                                   another website and I am very
                                                                   disappointed. Its not giving me
                                                                   any options to accomplish
                                                                   what I need to for my wife and
                                                                   I. I've spent all night navigating
                                                                   through this site and found
                                                                   nothing. Two minutes on
                                                                   ticketron and I found it. I wish
                                                                   this site would have said the
                                                                   tickets were sold out or
                                                                   anything other than saying that
                                                                   this particular concert is not
                                                                   happening. Jagged Edge Aril
                                                                   09,2010 Houston Arene
                                                                   Theatre. check it yourself and
                                                                   e-mail me at
                                                                   jpozain@yahoo.com


                                                                                                                                  Why should I pay to save you
                                                                                                                                  postage, printing and mailing?
                                                                                                                                  Why is there both a
                                                                                                                                  convenience fee and a
                                                                                                                                  purchasing charge
                                                                                                                                  I hate your extra charges:
                                                                                                                                  Processing fee? Facility
                                                                                                                                  Charge? Convenience
                                                                                                                                  fee?and tax fees? Does not
                                                                                                                                  make sense?!!! why.


ForeSee Results, Inc. Confidential                                                      261                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     I wanted specific info on
                                     performers, their times and
                                     acommodations and prices for
                                     aproximately 4 adults

                                     I used the search part and you
                                     didn't have any info on what I
                                     was looking for.
                                                                       i wanted to choose the mail
                                                                       option for delivery---but for
                                                                       some reason i was only
                                                                       allowed to choose will call... or
                                                                       maybe it was just unclear as to
                                                                       how i could choose other
                                                                       options. :(



                                     Your site was not able to
                                     provide the info I was looking
                                     for.




                                     Could not find what i was
                                     looking for. Site kept giving
                                     error messages, or site was
                                     not set up well enough to help
                                     me navigate to correct place to
                                     find my event.
                                     sold out




                                     I could not locate the specific
                                     type of ticket I wished to
                                     purchase.




ForeSee Results, Inc. Confidential                        262                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     it said there was an error on
                                     the page and for me to click on
                                     the button that said to click on
                                     the previous page
                                     error message site is down
                                     check back

                                     tickets sold out




                                     Can't find ideal seating.
                                     Should be able to choose
                                     seats.




                                     Did not have listing of showing
                                     I wanted to attend so used
                                     different site to purchase.




                                                                        american express




ForeSee Results, Inc. Confidential                       263                               Satisfaction Performance Report
Date Created: 05/02/2010


                                     I can't get the Manchester, NH
                                     show to come up, all I get is
                                     Boston or RI


                                     Takes too long to search
                                     different dates for available
                                     (good) tickets.




                                     I could not find the price point
                                     advertised but, it was
                                     avaialable by phone.




                                                                                     too much pressure from the
                                                                                     time limits for someone who
                                                                        nascar.com   isn't that good on the computer
                                                                                     To many steps to get to the
                                                                                     end purchase



                                     paid cash for tickets and need
                                     to exchange them for seats to
                                     accomodate someon over 6"
                                     7" aisle


ForeSee Results, Inc. Confidential                        264                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     i would like to know in advance
                                     before all good seats are
                                     taken
                                     Trying to get discount tickets
                                     to Stars on Ice in NY




                                                                         Ticketing fee (convenience
                                                                         charge) continues to be
                                                                         outrageous. Should be per
                                                                         transaction at best.
                                                                         No justification other than
                                                                         gouging and monopoly
                                                                         approach. Ticketmaster
                                                                         should be investigated for
                                                                         such and prosecuted to the
                                                                         fullest extent of the law!
                                                                         Shame on Ticketmaster!



                                     I wanted to purchase tickets
                                     for Spurs TGIF event against
                                     the Magic, the deal was $25
                                     but could not find it anywhere
                                     clearly on your web page. If
                                     the deal is $25 for the ticket
                                     deal, I want to be able to click
                                     for that ticket deal, not have to
                                     navigate through a whole
                                     bunch of other screens. Your
                                     phone service might be the
                                     worst I have ever been a part
                                     of, trying to get a hold of the
                                     rep was impossible, and your
                                     system fianlly hung up pn me.


                                     insufficiant funds




ForeSee Results, Inc. Confidential                        265                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       I need to get a refund on one
                                                                       ticket I bought today by credit
                                                                       card, can't find any way to get
                                                                       to someone to talk with.
                                                                       didn't like excess fees that
                                                                       added to purchase price.


                                                                       it would be nice if the seat map
                                                                       had all the areas in one map
                                                                       and then selected seperately
                                                                       its hard to tell where the 1st
                                                                       2nd and 3rd mezzanine are in
                                                                       the building just looking at
                                                                       each section by itself
                                                                       It' great!




                                     I have a CITI card but the
                                     instructions were followed and
                                     the CITI card number is not
                                     "registered"; calls to
                                     ticketmaster 800 number was
                                     fruitless



                                     It wouldn't verify my card.
                                     Always has, but didn't tonight.

                                                                       all was good




ForeSee Results, Inc. Confidential                       266                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     took to much time to look get
                                     seat prefs. and look at chart.
                                                                         sports web sites




                                                                                            no




                                     it is a nightmare, trying to find
                                     tickets on your website



                                                                                            too many hidden charges
                                                                                            ...feel ripped offf!


                                     No results came up for the
                                     venues/shows




                                                                                            GIVE YOU MORE TIME TO
                                                                                            TYPE YOUR CREDIT CARD
                                                                                            INFO DOWN AND SEE IF
                                                                                            YOU WANT THOSE SEATS




ForeSee Results, Inc. Confidential                         267                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     Too high servive charges, I
                                     feel ripped off when tickets
                                     end-up almost double the
                                     price after your fees.




                                     You do not allow me to
                                     request/suggest a specific
                                     location or "closest location" to
                                     desired ticket area. Even if I
                                     don't get the exact location,
                                     you can then place me as
                                     close thereto as possible.
                                     the dates don't go far enough
                                     to the event i was attempting
                                     to find.

                                     tickets were sold out for one
                                     show and no seats available
                                     for other show.



                                                                         Fees are way too high




ForeSee Results, Inc. Confidential                        268                        Satisfaction Performance Report
Date Created: 05/02/2010




                                           It would be nice if I could
                                           choose my tickets easier or
                                           from maybe 2-3 options.
                                           Choosing Best Available
                                           sucks. IN the past I have
                                           chosen best available in the
                                           200 section and got seats in
                                           the very back. Went to concert
                                           and 10 complete rows in front
                                           of me were empty. How is that
                                           Best Available. Plus the fees
                                           Ticketmaster charges are high
                                           and now to even get your
                                           tickets emailed so you can
                                           print them out costs money yet
                                           regular mail doesn't. That is
                                           ridiculous. If I could buy good
                                           seats for concerts ANY other
                                           way and not through
                                           Ticketmaster and their fees
                                           and not being able to select
                                           my own seats I would. At least
                                           for Kooza I was able to see
                                           seats available and choose
                                           the ones I specifically wanted
                                           in the price area I wanted.
                                           Maybe you should look into
                                           that. Everyone I talk to at work
                                           hates getting tickets off this
                                           site and the fees.


                                           map of seats was not very
                                           clear




ForeSee Results, Inc. Confidential   269                Satisfaction Performance Report
Date Created: 05/02/2010




                                     Unable to work out where the
                                     seating row would be and
                                     could not change the seats
                                     offered when doing them again
                                     to get a more suitable view. It
                                     offered Pension/Concession
                                     Rate and there was no $
                                     difference to the normal rate.
                                     No tickets available.




                                     I'm checking back again and
                                     agin for Lady Gaga in NYC on
                                     any date. I know it's sold out,
                                     but some single tickets are
                                     available. The last two times
                                     I've looked however, I've
                                     gotten error messages when I
                                     typed in the anti bot code.




ForeSee Results, Inc. Confidential                       270           Satisfaction Performance Report
Date Created: 05/02/2010


                                     Because you suck...For the
                                     entire duration of the ticket
                                     sales both pre, current, and
                                     now bidding sales,
                                     Ticketmaster has been "sold
                                     out" with the "tickets not yet
                                     available" crap. It's not the first
                                     time either...Called customer
                                     service and they were as
                                     equally useless as the website
                                     itself.




                                                                           the selected seats did not
                                                                           show up on receipt




                                     I was aked to enter my Stae
                                     and Zip code, but as I am from
                                     the UK i couldn't make the
                                     purchase for tickets i wanted!!




                                                                           Nope, except for the high
                                                                           "convenience" fees,
                                                                           Ticketmaster is a great site.

                                     not enough info about the
                                     artist shown


ForeSee Results, Inc. Confidential                         271                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          If ticket have sold out them
                                                                                          stop wasting my time by
                                                                                          making me have to go through
                                                                                          the process of looking and
                                                                                          then not taking me back to the
                                                                                          web page of the date I was
                                                                                          trying for




                                                                                          FEES ARE COMPLETELY
                                                                                          OUTRAGEOUS
                                                                         brooklyn vegan   30%????!!!!!!!!!
                                     not on sale yet.




                                     Finding an event for my
                                     husbands birthday was my
                                     goal. I didn't find any tickets I
                                     wanted.




ForeSee Results, Inc. Confidential                         272                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     am trying to confirm my 7.00
                                     insurance on tickets on
                                     specific site. think i already
                                     have an email concerning this.
                                     also confirm that bridgestone
                                     arena in nashville is same as
                                     sommet center.
                                     i believe the tickets are sold
                                     out.
                                                                      excellent
                                                                      Yes it is really stupid to have
                                                                      the only option for a Canadian
                                                                      resident to mail the tickets 48
                                                                      hours in advance for an event
                                                                      in New York. I will be in the
                                                                      US from May 7 and couldn't
                                                                      possibly get my tickets for the
                                                                      May 26th performance if I
                                                                      didn't have a US credit card
                                                                      and address.

                                     The promo codes provided did
                                     not give any discounts.




                                                                      the timer is really helpful




                                     not site specific


                                     I couldn't get tickets for the
                                     Lion King!




ForeSee Results, Inc. Confidential                         273                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                It kept asking for some
                                                                redemption coupon number.
                                                                Wouldn't accept credit card
                                                                number.
                                                                My order could not be
                                                                completed on my Mac but was
                                                                able to complete it on a PC.




                                                                Because you won't sell your
                                                                extra tickets online.



                                                                not on sale yet
                                                                not on sale yet
                                                                Seats available suck.
                                     keeneland bottle signing   not available at this time


                                                                                               i could not check multiple
                                                                                               dates to check seating
                                                                                               availability. i am disabled and
                                                                                               site was difficult to navigate.
                                                                                               lost site several times




ForeSee Results, Inc. Confidential                                                   274                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                          no

wrestling



                                     Only one ticket option offered
                                     too difficult to search by city or
                                     venue because venue names
                                     change very often and I don't
                                     know the new names... just
                                     know cities.
                                     tickets were supposed to be
                                     on presale through 10pm
                                     central and weren't available at
                                     9:20pm

                                     I needed handicapped
                                     accessible seats and needed
                                     to book quickly. When I put my
                                     request in, I was told someone
                                     would email me- its over 4
                                     hours later and no one has yet
                                     emailed me to arrange for
                                     ticket purchase. I called and
                                     ordered them over the phone.




                                     Put off by the layout and poor
                                     merchant interface. They
                                     need chat service 24/7!!




ForeSee Results, Inc. Confidential                        275                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      I am elderly and found that the
                                                                      speed of your site was much
                                                                      too fast for me. It would be
                                                                      very helpful if there were a way
                                                                      to slow the process so that I
                                                                      could decide how to proceed.




                                                                      It is annoying that the final
                                                                      service fee doesn't appear
                                                                      until the last step in the
                                                                      purchasing process.

                                     not on sale




                                     looking for Justin Bieber Tix.
                                     Tickets were not available.
                                     Should have read SOLD OUT




ForeSee Results, Inc. Confidential                      276                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     I need to know seating
                                     arrangement since I am not
                                     familiar with this. I want to
                                     purchase orchestra seats for 9
                                     people in a very good location,
                                     but I need to talk to one of
                                     your reps about seats

                                     Tickets not on sale @ this time
                                     couldnt get suggested area


                                     the event is not confirmed yet.

                                                                         i dont know if i got tickets or
                                                                         not




                                     Phish Berkeley, I live in
                                     fucking Berkeley been seeing
                                     phish since 94, I was in line
                                     online to purchase within
                                     seconds of the online sale,
                                     girlfriend too at her work. we
                                     got zero tickets, then after the
                                     fact I found out what went on
                                     at the only Oakland
                                     ticketmaster outlet. Let me
                                     just say that the local news, 7
                                     on your side and Kron 4, and
                                     prominent periodicals are
                                     interested about what
                                     happened in Oakland. I have
                                     never tried harder for tickets in
                                     my life, including the Grateful
                                     Dead when camping was
                                     allowed at the outlets. It really
                                     burns me up knowing that the
                                     scalpers were able to pull
                                     tickets 5 minutes after the
                                     second time being told my
                                     order could not be filled.




ForeSee Results, Inc. Confidential                        277                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     it would not let me geet disney
                                     om ice tix at all i want free
                                     ones now thx my nun is
                                     4809051761
                                     Our ticketing system is
                                     currently unavailable due to
                                     routine maintenance. Please
                                     check back at a later time.

                                     Displayed only AFTER I had
                                     gotten all the selections made.
                                     MORONS.
                                     not available at this time




                                     just wanted prices for coach
                                     and venue


                                     i want to become a member of
                                     this site, but i dont know how
                                                                       I could not find a way to
                                                                       purchase tickets for more than
                                                                       one day of the event in a
                                                                       single transaction. Had to
                                                                       make 3 transactions for the 3
                                                                       tickets.



                                     wasn't directed to lady ga ga
                                     tickets in 3 clicks and had to
                                     hunt for them got bored and
                                     left




ForeSee Results, Inc. Confidential                       278                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        make the interactive map more
                                                                        visible



                                                                        Explanation of ticket fast is
                                                                        very confusing
                                     i was looking for a specific
                                     area to sit in w/other tickets I
                                     had purchased. I was unable
                                     to find out if any seats in that
                                     section are available. I wanted
                                     to search by section, but could
                                     not.

                                     Sight impaired. Need large
                                     print. Browsing and will buy
                                     tickets later probably via
                                     phone.
                                                                        the security words are not
                                                                        clear enough!

                                     wanted to get an aisle seat
                                     and could not get preference




ForeSee Results, Inc. Confidential                       279                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                            cool that live nation is
                                                                                            available thru tm

                                     Seats were Terrible for the
                                     price and service charge!


                                     Today

                                                                                            ticketmaster is sure making a
                                                                                            buck off these tickets by
                                                                                            charging 25-50% of the
                                                                                            original ticket price. so
                                                                                            ridiculous. also i would like to
                                                                                            have a cart so i could
                                                                                            purchase multiple tickets to
                                                                                            different events at one time to
                                                                                            avoid an additional charges

                                     would not show what i wanted

Ice show                                                            e-mail



                                     says there are NO tickets


                                                                    Harrahs Total Rewards



                                                                                            no




ForeSee Results, Inc. Confidential                       280                                              Satisfaction Performance Report
Date Created: 05/02/2010


                                     I got annoyee when I tried to
                                     shop for different tickets. I had
                                     to start my search over
                                     everytime and I gave up.




                                     I tried to buy tickets, but my
                                     time elapsed because I'd
                                     forgotten my password.



                                     Tickets not yet available
                                     couldn't find the seating I
                                     wanted




                                     The list shows Snoqualmie
                                     Casino on 7/29, but even with
                                     the search feature I see no
                                     way to buy tickets.




ForeSee Results, Inc. Confidential                        281            Satisfaction Performance Report
Date Created: 05/02/2010




comedy stand




                                     because of the response
                                     above/i went to night hawks
                                     game to night.my third time
                                     and they lost every time i`ve
                                     gone. very poor sense of
                                     urgency i feel.the team didn`t
                                     take shots instead they just
                                     pass the ball around.but i will
                                     come and support em
                                     again......




ForeSee Results, Inc. Confidential                        282          Satisfaction Performance Report
Date Created: 05/02/2010




                                     The price of the tickets were
                                     not within my budget at this
                                     time.




                                                                       no
                                     i was unable to find out if and
                                     or when my tickets have or
                                     when will they be sent out to
                                     me.




                                                                       I found it very confusing when
                                                                       asked to submit passwords
                                                                       and barcodes, I had no idea
                                                                       what you meant, so I made up
                                                                       a password and that worked.
                                                                       I suppose that's what you do,
                                                                       but the way it's presented, it
                                                                       appears that you have to
                                                                       already have a password.


                                     clapton guitar festival tickets
                                     sold out, can you help????
                                     LOL



                                     didn't find seats I wanted




ForeSee Results, Inc. Confidential                        283                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     tickets for playoff games
                                     (NBA) not on sale yet.

                                     No tickets.Didn't search soon
                                     enough




                                     event cancelled




                                     Don't agree with charging such
                                     high rates for service fee.




                                     I LIKE FLOOR SEATING AND
                                     NONE WERE AVAILABLE
                                     FOR MY SPECIFIC CHOICES


                                     unable to plan out by
                                     destination and date.
                                     I didn't show the alternate
                                     pickup person


                                     Uncertain


ForeSee Results, Inc. Confidential                       284          Satisfaction Performance Report
Date Created: 05/02/2010




                                     it wasnt set up right or
                                     anything




                                     Cardinals Tickets, says there
                                     is no Busch Stadium

                                                                                     1) I would not use ticketmaster
                                                                                     if I wasn't required to.

                                                                                     2) The VISA verification
                                                                                     required me to try three
                                                                                     different browsers.

                                                                                     3) I would like to be able to
                                                                                     see both DC and Richmond
                                                                     WWE's website   results easily.

                                     tickets too expensive


comedy show

                                                                                     could not find a seating map




                                     price :(




                                                                                     .




ForeSee Results, Inc. Confidential                        285                                      Satisfaction Performance Report
Date Created: 05/02/2010




lipizzaners on april 10




                                     The site doesn't have a
                                     seating chart listed for the
                                     Queen Rock & Symphonic @
                                     the US Cellular Center in CR,
                                     IA -- this is 6 days before the
                                     event!
                                     Other than that . . . your site's
                                     fine. If I wanted to buy tickets
                                     to an event the US Cellular
                                     Center hosted last week, that
                                     seating chart is still on the site.
                                     These guys are forcing me to
                                     rate your site poorly b/c I can't
                                     get what I want. There's no
                                     definition of "concourse level" --
                                     is that on risers? Is that on the
                                     first balcony level? Who
                                     knows? The US Cellular
                                     doesn't tell you so you can't
                                     tell me. IT's not your fault, but I
                                     can't take out my frustration on
                                     them.
                                     An oh, the 2.25 "convenience
                                     charge" and the 6.25 "facility
                                     charge" AND "shipping" of
                                     2.50 to print my own
                                     tickets??? Are you serious???
                                                                           no




ForeSee Results, Inc. Confidential                         286                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     I couldn't tell what ticket I was
                                     buyingI wanted ticket for a play
                                     at Fox.But I didn't no if I was
                                     buying parking ticket or play
                                     ticket,So I stop looking
                                     I wanted to purchase tickets in
                                     a specific section, but the
                                     website did not give me the
                                     option to request a specific
                                     section.
                                     issues with credit card
                                     acceptance ????




                                     The band has not put out the
                                     sale dates for their event
                                     yet...but when they do I intend
                                     to purchase a ticket.

                                                                                               would like to be able to choose
                                                                                               row



                                     My e-mail and password were
                                     not accepted




                                     no tickets for milton keynes
                                     accessible


                                     Paying
                                                                         the Doobie brothers




ForeSee Results, Inc. Confidential                        287                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                     seats weren't available where
                                     we wanted them.
                                     I sent an email, and called
                                     several time with no answer - I
                                     still don't have an answer to
                                     my question, or my tickets.
                                                                                            much easier and more
                                                                                            accurate than I expected it to
                                                                                            be.



                                     no seats



                                     Undecided




                                     The prices were too high.
                                                                       www.littlerock.com




                                     Could not find my order placed
                                     6 days ago.
Comedy




                                                                       google




ForeSee Results, Inc. Confidential                       288                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     I have NEVER been able to
                                     find tickets to purchase
                                     through ticketmaster.com -
                                     even when I choose "best
                                     available" and all price ranges.
                                     FRUSTRATING! Forces me to
                                     go to other online brokers.
                                     i typed in ehat i wanted but
                                     they didnt give me aticket or
                                     say if the ticket was sold out




ForeSee Results, Inc. Confidential                       289            Satisfaction Performance Report
Date Created: 05/02/2010


                                     The show I am wanting to
                                     attend is not listed on your
                                     website.

                                                                                  no
                                     Not listed yet
                                     tickets not available acdc
                                     vegas
                                     hard to switch from concert
                                     date to concert date to
                                     compare prices


                                     the scalpers gobbled up over
                                     20% of the tickets for my event
                                     and i won't buy at inflated
                                     prices




                                                                       facebook




ForeSee Results, Inc. Confidential                        290                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     The clock makes me nervous,
                                                                     last time I got timed out... I did
                                                                     better this time.

                                     Nothing going on this weekend
                                     that we are interested in.
                                     I NEED TO KNOW IF THE
                                     PEOPLE I'M TAKING NEED
                                     AN ID OR JUST ME SINCE I
                                     WAS THE ONE THE
                                     PURCHASED THE TICKETS
                                     WITH MY CREDIT CARD.
                                     See what concerts at the
                                     Pavillon in TX. For Led
                                     Zeppelin show coming or not.
                                     Dates of the event and Kansas
                                     & Stkes concert.




ForeSee Results, Inc. Confidential                     291                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     I just want to see all the tickets
                                     that are available then click on
                                     them to purchase. Instead, I
                                     have to keep resubmitting my
                                     search. It is so annoying that I
                                     want to throw my laptop
                                     through the window and ask
                                     every company I know not to
                                     use ticket master. I will go out
                                     of my way to go to the box
                                     office and purchase tickets
                                     directly.


                                     Sometimes people have no
                                     other choice but to use this
                                     site to buy tickets so we are
                                     forced to return to this site.
                                     Rediculous.

                                     I have to call your 800 number
                                     to find out that only single
                                     tickets were available. Why
                                     don't you just tell me that on
                                     the website or show me ALL
                                     the tickets that are available
Conan o'brien                        so that I can see for myself.

                                                                          no


                                     The tickets were not available.




                                     Tickets were not on sale yet

                                     will be visiting outlet in
                                     Launceston to have a closer
                                     look at seating plan prior to
                                     ticket purchase
                                     no tix available


ForeSee Results, Inc. Confidential                         292                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       The ads really drag down the
                                                                       site. The thing that really
                                                                       pisses me off, though, is the
                                                                       cute "I have to check this box
                                                                       to DECLINE your bullshit
                                                                       offer." that's not cute. I'm sure
                                                                       other people are in a hurry and
                                                                       overlooked the verbiage and
                                                                       accepted some of the bullshit
                                                                       3pv offers you have.




                                                                       I purchased tickets for a MLB
                                                                       baseball game through Ticket
                                                                       Master. I searched for the
                                                                       same game directly on
                                                                       MLB.com and found better
                                                                       seats. I am upset at the fact
                                                                       that both are pulling from the
                                                                       same pool of tickets but it
                                                                       appears the better seating
                                                                       choices are available on the
                                                                       MLB site powered by Ticket
                                                                       Master.



                                     Trying to find out what tickets
                                     are available and at what cost




                                     could not find out when tickets
                                     when on sale for Lady Gaga


ForeSee Results, Inc. Confidential                       293                         Satisfaction Performance Report
Date Created: 05/02/2010


                                                        my location had been removed
                                                        from ticketmaster

                                                                                                                         easy to purchase! thanks

                                                        tickets to AFL
                                                        wanted specific seat selection
                                                        rather than try, not the seats i
                                                        want, happy with further back
                                                        but more in the middle, after
                                                        12 attempts and kept getting
                                                        same seats, tried the call
                                                        centre, on hold for 12 minutes
                                                        (6.30pm so I understand the
                                                        wait times, and happy with
                                                        that) tried an earlier less                                      map seats that you could see
                                                        desirable day on web and got                                     what are available rather than
                                                        the location i wanted, and                                       continous trying, eg seats row l
                                                        hung up whilst waiting for an                                    59-60 avail, row s seat 1-2
                                                        operator.                                                        avail.


                                                                                                                         No, I think it is a confusing
                                                                                                                         system


                                     Miss USA pagaent   tickets aren't available
                                                                                                                         could have more ease in
                                                                                                                         getting tickets if you do not
                                                                                                                         have time to send. especially if
                                                                                           95.7 the wolf by email from   you are buying them as a gift
                                                                                           them                          for someone




                                                        password problems




ForeSee Results, Inc. Confidential                                           294                                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Need handicapped seating,
                                     which I have found is difficult,
                                     with Ticketmaster, as I have
                                     found that Ticketmaster
                                     contradicts what the venue
                                     says, when I have called the
                                     venue, about handicapped
                                     seating, and I want to talk with
                                     my wife about going to the
                                     event.
                                     no shows in omaha




                                     No tickets left.




ForeSee Results, Inc. Confidential                        295           Satisfaction Performance Report
Date Created: 05/02/2010


                                                                        Since this was the 1st time I
                                                                        used Ticke Master, I had to do
                                                                        it over and over again to get
                                                                        were I wanted to be, but I
                                                                        finally was able to get the
                                                                        tickets I wanted not the row
                                                                        and that was ok for me, I will
                                                                        be using this site again in the
                                                                        future since I believe I have
                                                                        now regestered.

                                     You don't even have the
                                     Minnesota Twins shown
                                     playing for the next 90 days!


                                                                        I am consistently disappointed
                                                                        that fan presales have certain
                                                                        blocks of tickets that are not
                                                                        available, even when
                                                                        purchased during the 1st hour
                                                                        of availability. It is not an artist
                                                                        issue, as Ticketmaster
                                                                        consistently does this for many
                                                                        shows. Sometimes, if you wait
                                                                        till later rather than purchasing
                                                                        tickets earlier, better seats
                                                                        mysteriously become
                                                                        available.




                                     i have not find the event I
                                     would like to buy tickets for,
                                     yet.

                                     I was looking for tickets to a
                                     comedy show but when you
                                     click on a show you can't read
                                     about it therefore I didn't book
                                     anything.




ForeSee Results, Inc. Confidential                        296                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     you have to keep requesting
                                     best seats. how does a
                                     computer know what I
                                     consider best seats.
                                     frustrating! I just call the 800
                                     number & pay a fee. I prefer
                                     people :)
                                     unable to figure out the
                                     process to locate seats and
                                     ticket prices.
                                     Looking for more t in the park
                                     tickets none on sale




                                     takes soooo lsong to find
                                     tickets, date, availability, etc.




                                     I typically look for interesting
                                     events in a given time window
                                     (and am willing to travel to
                                     multiple cities, locations) this
                                     site makes it very hard to get a
                                     sense of that



                                     I could not even view tickets
                                     as the location I was
                                     searching, never came up. I
                                     was trying to find tickets in San
                                     Francisco and Northern
                                     California/Nevada kept coming
                                     up. It was very frustrating and
                                     I will go to another site to
                                     purchase tickets.




ForeSee Results, Inc. Confidential                         297           Satisfaction Performance Report
Date Created: 05/02/2010


                                     Not even registered yet, but I
                                     know it is scheduled.



                                                                      I think I searched for "Sleeping
                                                                      Beauty" and received no info
                                                                      but did get info when
                                                                      searching "Dorothy Chandler
                                                                      Pavilion"

                                     was not any in my area

                                     Print my tickets




                                     u do not offer tickets


                                     No Presale date for Jill Scott
                                     The website is slow and
                                     disorganized.

                                                                      the fact that the seats were
                                                                      limited view did not show up
                                                                      until after I had completed this
                                                                      purchase and that information
                                                                      would have changed my
                                                                      choice. Its my birthday
                                                                      present to me so i want good
                                                                      seats




ForeSee Results, Inc. Confidential                        298                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Presale tickets went on sale
                                     without advanced notice




                                     Nothing I wanted was
                                     available




                                     wasn't able to get the answer I
                                     needed

                                     tickets not available


                                     nhio;hEWFIH ON OHIO




                                     tix sold out too fast...but
                                     packages are still available
                                     (and not in my budget)
                                     can,t seem to get to the rite
                                     site and when I eventually did
                                     still couldn't get to purchase
                                     tickets - it's useless.


ForeSee Results, Inc. Confidential                           299       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets for the show are not
                                     yet available.



                                     said no tickets could be found
                                     no matter how many or what
                                     options I put in




                                     The Tickets for Barry Manilow
                                     for August and September
                                     weren't available for purchase.


                                     no las vegas wranglers tickets
                                     :(



                                     Ticketmasters ridiculous and
                                     very unfair policy does not
                                     allow exchanges. I am now
                                     £120 odd out of pocket due to
                                     a simple mistake that could
                                     easily be rectified as there are
                                     LOADS of tickets still available
                                     for the date I need


                                     the tickets aren't available yet
                                     repeatedly got error message,
                                     will have to call customer
                                     service tomorrow


ForeSee Results, Inc. Confidential                        300           Satisfaction Performance Report
Date Created: 05/02/2010




                                     too hard to find tickets quickly -
                                     they sold out before I could
                                     find what I needed.



                                     insturctions for using the gift
                                     card are not clear

                                     Can't find presale information




                                     circular web site paths and not
                                     easy to find out what was
                                     available




                                     didn't accept my password or
                                     credit card number




                                     sold out




ForeSee Results, Inc. Confidential                        301             Satisfaction Performance Report
Date Created: 05/02/2010




                                     The tickets weren't availible for
                                     printing!
                                                                         It was great!

                                     Going to boxoffice to avoid
                                     high fees.


                                                                         the auxiliary fees are ridiculous




ForeSee Results, Inc. Confidential                        302                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                      first time buyer tutorial link
                                                      would be helpful. I was not
                                                      aware of interactive seat
                                                      location option.

                                     sold out




ForeSee Results, Inc. Confidential              303                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Great Site




                                     I`m looking for a specific group
                                     which is performing now.
                                     Unfortunately, they are not yet
                                     playing near me, or within 100
                                     miles.



                                                                        fast
                                     tickets were sold out


                                     no tickets available even at
                                     opening of box office what a
                                     scam

                                     not on sale yet
                                                                        the site is a huge pain in the
                                                                        ass and makes me avoid
                                                                        going to live events


                                     discount or promotion codes
                                     were not as advertized
                                     error




ForeSee Results, Inc. Confidential                       304                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     no tickets available



                                     Keep leaving site by accident -
                                     site is is difficult to use
                                     I'm trying to get Brooks and
                                     Dunn presale tickets with
                                     password and your site is not
                                     accepting or it's too busy or
                                     whatever all day long! So
                                     much for presale with
                                     membership! Not impressed
                                     and won't reccomend to
                                     others.




                                     Band not performing near me
                                     or band not on tour




                                     WASNT ABLE TO AFFORD
                                     THE TICKETS.


                                     Site couldn't acknowledge
                                     existence of Carmen
                                     performances in Miami, Fl on
                                     May 8, 2010.




ForeSee Results, Inc. Confidential                          305        Satisfaction Performance Report
Date Created: 05/02/2010


                                     if you have tickets sell them i
                                     dont need decoder crap if no
                                     tickets then say so
                                     sucks



                                     Tickets were sold out.



                                     Website did not allow
                                     purchase. Customer service
                                     agent could not make
                                     purchase and would not
                                     resolve problems.




                                                                       fees are too high


                                     because the website said that
                                     there were no more tickets
                                     available for what i was
                                     looking for

                                                                       ladi gaga




                                     My order was not listed in my
                                     account and customer service
                                     was useless



                                                                       Ticketmaster fees are
                                                                       outrageous

                                                                       survey is way too long


ForeSee Results, Inc. Confidential                        306                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   After choosing US mail
                                                                   standard delivery it stated 10-
                                                                   15 business day, my show is
                                                                   only ten days away. I wanted
                                                                   to change delivery but was
                                                                   unable. It should have
                                                                   specified time frame before
                                                                   finalizing purchase.




                                     tickets not available


ForeSee Results, Inc. Confidential                           307                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       satisfied customer.


                                                                       hate the fees and hard to
                                                                       decide what tickets to buy
                                                                       when no knowledge of what is
                                                                       left exist

                                                                       There was a bit of confusion
                                                                       as to the difference between
                                                                       floor and general floor and
                                                                       floor reserved and no
                                                                       recommendation as to how
                                                                       early to get to the concert




                                     it couldn't find any tickets on
                                     any days

                                                                       n/a




                                     tried to get presale tix and
                                     couldnt
                                     I couldn't find a list of
                                     performers or a schedule of
                                     events.

                                     show not listed on browse




ForeSee Results, Inc. Confidential                        308                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     I have to wait until 48 hours
                                     before the event which is 72
                                     hours away




                                                                     I have used this site and had
                                                                     issues in the past. I find the
                                                                     ticket pack process very
                                                                     unclear.
                                     Could not change billing
                                     address to another country
                                     than USA

                                     Found nothing on movie
Movies AMC Theaters                  theaters in our area




ForeSee Results, Inc. Confidential                       309                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I want to search for tickets but
                                     it only gives me one section .. I
                                     want to be able to pick the
                                     best seats available

                                     service charges are outragiuos
                                     Did not find info for
                                     Nashville,tn.


                                                                         Very well organized, DO NOT
                                                                         CHANGE A THING

                                                                         You monopolize ticket
                                                                         purchases. Why you feel that it
                                                                         is appropriate to charge $25 in
                                                                         fees for purchasing two
                                                                         concert tickets that cost that
                                                                         much baffles me. I do
                                                                         everything in my power to
                                                                         avoid using your services to
                                                                         purchase my tickets. Your
                                                                         brand image is piss poor with
                                                                         the millenial generation.




                                     it is too hard to search the
                                     entire list of availiable tickets
                                     to find the pair that are in a
                                     section that doesn't suck and
                                     that I can actually afford.
                                                                         I hate your convenience
                                                                         charges SO MUCH. Also it'd
                                                                         be nice to be able to have a
                                                                         shopping cart feature so that I
                                                                         could buy tickets for multiple
                                                                         events and get it all done in
                                                                         one go rather than having to
                                                                         do a separate transaction for
                                                                         each.




ForeSee Results, Inc. Confidential                         310                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         inability to see seat availability
                                                                         makes buying EXTREMELY
                                                                         difficult!!!!
                                                                         Should be able to see various
                                                                         option and seat configurations
                                                                         [8 OR 4+4]

                                     The event that I was searching
                                     for was previously on this site
                                     but now is not showing up.
                                     Looked under cancelled
                                     events and the event has not
                                     been cancelled. I was looking
                                     for Celtic Thunder, Nove 10,
                                     2010 in Grand Prairie, tx.
                                     Couldn't find ticket prices




                                     no tickets available


                                     i wanted prices for seating
                                     areas for an event and tickets
                                     dont go on sale until saturday
                                     so i could not get specific
                                     prices




                                                                         see specific seat location
                                                                         when results pop up...instead
                                                                         of having to go into the map
                                                                         while the clock is ticking

                                     I couldn't get it to pull up t5he
                                     right date for the concert i
                                     wanted.




ForeSee Results, Inc. Confidential                          311                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                               the prices are high enough
                                                               tickets should be insured for
                                                               free or at a reasonalbe price


                                     IT DID NOT TELL ME WHEN
                                     SPECIFICALLY i COULD
                                     EXPECT MY TICKETS.




                                     not on sale yet


                                                               A bit leanthy wait for the
                                                               purchase to process, and the
                                                               PC connection dropped, but
                                                               found it easy to get back to
                                                               Ticketmaster and find my
                                                               tickets. Thanks!




ForeSee Results, Inc. Confidential                     312                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     lack of quality tickets for sale



                                     Too many windows and option
                                     for a specific location/city/state
                                     was not offered...faster for me
                                     to go to the event center
                                     physically. sorry
                                     tickets not on sale yet

                                                                                          if someone needs to verify
                                                                                          their credit card, give them
                                                                                          more time....aweful annoying
                                                                                          to be kicked out and be under
                                                                                          the pressure of a clock when
                                                                                          trying to find tiny numbers and
                                                                          google search   get them entered correctly.




                                     Tickets were not on sale yet
                                     and I could not find a phone
                                     number to call to order tickets
                                     tomorrow.




ForeSee Results, Inc. Confidential                         313                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Too hard to select seats!
                                     Every time had to enter words
                                     and wait - see the Kennedy
                                     Center - too easy
                                     I want to explore other seats
                                     and the program will not allow.
                                     Now I just won't go or
                                     purchase any.... Nice job...
                                     NOT!!!




                                                                       would have liked to have the
                                                                       interactive seating for this
                                                                       venue. I like the option offered
                                                                       for Yankee tix where you can
                                                                       scroll over seating sections
                                                                       and it shows how many tix and
                                                                       prices are available.


                                                                       I tottally hate the
                                                                       incompatibility of international
                                                                       purchasing system, I hava an
                                                                       account for ticketmaster in
                                                                       Mexico and another one for
                                                                       ticketmaster.com because
                                                                       they were incompatible in the
                                                                       past, it was impossible to buy
                                                                       anything with the same
                                                                       creditcard no matter if it were
                                                                       from the same person, it was 4
                                                                       years ago and it keeps being a
                                                                       trouble, you have to fix this
                                                                       and make universal accounts
                                                                       with the opportunity to use the
                                                                       same credit cards
                                     too expensive
                                     not what i want




ForeSee Results, Inc. Confidential                       314                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Not on sale yet.
                                     Cpuld not see seats available
                                     on chart. Was not able to
                                     easily change dates to
                                     compare seating
                                     I heard lady gaga was
                                     appearing in Houston on the
                                     radio and from friends, but I
                                     don't see it here, hmmmm, if
                                     its sold out it should be stated
                                     at least.



                                                                        Ticket fast should not be
                                                                        charged

                                     because your sight chooses
                                     your tickets by chance. And
                                     the ticket prices are confusing.
                                     It should be a little better
                                     organized. I said fuck it. It
                                     makes me not want to use this
                                     sight again

                                                                        other
                                                                        no



                                     cant find what im looking for



                                     Won't allow me to print out my
                                     concert tickets to a venue on
                                     April 23rd.


ForeSee Results, Inc. Confidential                        315                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets not on sale, yet.




glenn beck




                                     undecided, need better seats



                                     Not on sale yet.
                                     group and venue not listed




                                     no information on website




                                                                    to be able to specify
                                                                    seating/standing area (ie:
                                                                    closer to stage)
                                     Wrong date. It goes on sale
                                     tomorrow.
                                     the event was not on site




ForeSee Results, Inc. Confidential                       316                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets were not available for
                                     the seating location I desired.


                                                                       Ticket


                                                                       I AM AN AMERICAN
                                                                       EXPRESS CARDHOLDER,
                                                                       HOW CAN I GET THE
                                                                       DISCOUNTS AND
                                                                       PROMOTIONS FOR THIS
                                                                       CARD?




                                     had to call live person Jesus
                                     who was very very helpful




ForeSee Results, Inc. Confidential                       317                    Satisfaction Performance Report
Date Created: 05/02/2010


                                     email stated to use a code and
                                     website doesn't exist in system-
                                     unable to buy tickets in
                                     advanced sale




                                     No shows of interest in the
                                     travel location during the times
                                     of travel.

                                     sever kept blocking and saying
                                     website unable to use

                                                                        Increase the size of the
                                                                        seating charts




                                                                        "clock" logged me out 3 times,
                                                                        guess I didn't type fast enough
                                                                        and never told me what row or
                                                                        seat I purchased, no chance to
                                                                        choose. Misled, thought I was
                                                                        on the Parker Playhouse site.


                                     could not get a selection of
                                     tickets

                                     radio presale only




ForeSee Results, Inc. Confidential                        318                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I want to see all available
                                     tickets at once so that I can
                                     choose the seats. Not what
                                     ticketmaster.com thinks is best
                                     avaiable.




                                     Because of ridiculous pre-
                                     sales and ticketmaster
                                     opening up phone lines before
                                     online sales. Totally ridiculous
                                     and I am very unhappy.


                                                                        I can't answer a lot of these
                                                                        questions. I got an email
                                                                        telling me the Jannus Landing
                                                                        (now called Jannus Live) is
                                                                        back open. Great!! It is my
                                                                        favorite venue. The were
                                                                        offering me comp tickets, for a
                                                                        band that is probably worth the
                                                                        75 miles drive. I can got out
                                                                        and eat, see a show, have a
                                                                        nice time. So I got the tix. I
                                                                        don't anything about "search"
                                                                        and "feature" of the web site
                                                                        and I don't care. I get an email
                                                                        about every week telling me
                                                                        what is up. It I want to go, I
                                                                        buy a ticket. No big deal. I
                                                                        think buying tickets these days
                                                                        is expensive but so what? I
                                                                        like going click, click, click and
                                                                        POOF!! I have my tickets in
                                                                        my hot little hands.




ForeSee Results, Inc. Confidential                       319                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     After signing in it sent me to a
                                     verify credit card page (even
                                     though I had checked the night
                                     before to be sure my credit
                                     card info was up tp date) and
                                     then it wouldn't let me verfify
                                     and then I lost the tickets.
                                     Couldn't get any more. Sold
                                     out. Not happy!

                                     Tickets not on sale yet




                                     Can't find a price for Lady
                                     Gaga Tickets at the Verizon
                                     Center in September.
                                     tickets not on sale as of
                                     yet/when I purchased Prince,
                                     Billy Joel and Tim and Faith, I
                                     got them on a presale and I
                                     was looking to get Simon and
                                     Garfunkle in advance.




                                     Tickets not available



                                     sold out




ForeSee Results, Inc. Confidential                       320            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Mercedes at TicketMaster was
                                                                       called to help with a mistake in
                                                                       my order; she was absolutely
                                                                       fantastic and helped me to
                                                                       resolve the issue to my
                                                                       complete satisfaction. Plase
                                                                       relay a hearty "Well Done" to
                                                                       her!



                                                                       the verification process was
                                                                       ridiculous and useless, and
                                                                       the secret code used to stop
                                                                       scalpers is VERY annoying
                                                                       and based on past ticket
                                                                       purchase useless


                                     cant print my tickets
                                                                       fees are too expensive.

                                     I could not find an event for a
                                     specific date I am interested
                                     in.


                                                                       I don't think there should be a
                                                                       time limit? How could some
                                                                       handicapped people access
                                                                       this site?
                                                                       I paid extra for an on-street
                                                                       parking pass but nothing to
                                                                       prove it nor instructions. More
                                                                       work!


ForeSee Results, Inc. Confidential                        321                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     comedy

                                                                                 this survey is tooo long!


                                              could not find a way to buy
                                              tickets for CMA event
                                              single ticket prices not
                                              available




                                              no good seats available

                                              not what I am looking for


                                              The event performers were not
                                              specified, therefore I did not
                                              leave completely satisfied.


                                              no tickets advice to buy VIP
                                              tickets but was not able to
                                              purchase VIP tickets very
                                              confused on how to use
                                              website to purchase tickets

                                              the ticket is not for sale
                                              ....tomorow




                                              I don't know I tried to purchase
                                              pre sale tickets with presale
                                              code and it said tickets
                                              unavailiable..(spelling?)




ForeSee Results, Inc. Confidential                                  322                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I wanted to buy tickets to Lady
                                     GaGa. The message wasn't
                                     very clear, but I guess there
                                     may not be tickets available.
                                     But never did I see "sold out"
                                     so I'm not sure what's going
                                     on.

                                     it wasn't obvious what was
                                     avaialble and i couldn't get
                                     tickets to justin bieber (las
                                     vega 24.07.10) even though
                                     other sites have them for sale.
                                     why is this?


                                     Because the site would not
                                     give me a choice of seats and
                                     I do not want the first ones
                                     offered. Very irritating!



                                     System Down




                                     I was trying to research what
                                     "time" Ticketmaster went off...
                                     i.e. Atomic Clock of their own
                                     time clock of some sort? I
                                     could not find this answer
                                     using the search option.
                                     I did on the other hand find out
                                     what time the tickets I was
                                     looking for went on sale very
                                     easily.
                                     brisbane lions football game
                                     for the general public tickets
                                     not on sale yet




ForeSee Results, Inc. Confidential                       323            Satisfaction Performance Report
Date Created: 05/02/2010


                                     Site did not have a listing for
                                     event.
                                                                       no

                                     unable to keep searching for
                                     different date and seat




comedy/live bands




ForeSee Results, Inc. Confidential                        324               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                         I had to look at tickets for one
                                                                         of my customers, however the
                                                                         seating chart did not pop up, it
                                                                         made me select from a seating
                                                                         chart, even after locating
                                                                         tickets. One for the event was
                                                                         not automatically showing.
                                     need handcapped seating

                                     saying i can't buy the tickets..
                                     its unavailable so i have to call
                                     ticketmaster on the phone now

                                                                         after initiating the search did
                                                                         not go forward had problem
                                                                         getting purchase


                                     random selection of tickets.




                                     not avail

                                     NO INFO ON OHIO STATE
                                     GAMES FOR TICKETS


ForeSee Results, Inc. Confidential                        325                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     all of the good tickets were
                                     taken to concert
                                     I tried to purchase the tickets
                                     within the timeframe at the
                                     bottom of screen and was
                                     kicked out. I had to retype my
                                     email address and pswd
                                     several times
                                                                       difficult to go back to choose
                                                                       new dates. had to press the
                                                                       back button 3 times and click
                                                                       OK 3 times.

                                     buy tickets




                                     Tickets are too expensive. I
                                     don't have a job, but I want to
                                     see the play.
                                                                       I would prefer to see all
                                                                       available tickets per price
                                                                       range and then choose
                                                                       seating
                                                                       I hate the scrambled
                                                                       letters/words that have to be
                                                                       typed in, and the fees are too
                                                                       much
                                                                       None at this time.


ForeSee Results, Inc. Confidential                        326                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       SHN



                                     Unsure. Could not find tickets
                                     without entering promotion
                                     code or password. don't have
                                     one - trying to buy tickets for
                                     my daughter's birthday.

                                     site not specific to ireland

                                                                             need an iphone app so people
comedy                                                                       dont need to print tix.

                                                                             I made a mistake and picked a
                                                                             less quantity of tickets than I
                                                                             needed when I purchased my
                                                                             tickets. On this particular event
                                                                             (Tides Game, Harbor Park) I
                                                                             could not see the available
                                                                             seats in the chart to see if
                                                                             seats around my purchased
                                                                             seats was available so I had to
                                                                             buy a seat one row in front of
                                                                             my original row of seats
                                                                             purchased.




ForeSee Results, Inc. Confidential                        327                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                             Well maybe I'm getting a little
                                                                                             confused because I purchased
                                                                                             these tickets over the phone
                                                                                             with a representative. I do
                                                                                             have to say when a customer
                                                                                             is calling maybe next time the
                                                                                             representative can slow down
                                                                                             a bit. He seemed to be in a
                                                                                             rush and told me they did not
                                                                                             have any orchestra seats left
                                                                                             but indeed they did because
                                                                                             my friend called shortly after
                                                                                             me and the other
                                                                                             representative told her that
                                                                                             there were seating left in
                                                                                             Orchestra 3. Maybe
                                                                                             management can emphasize
                                                                                             to the staff that it is important
                                                                                             to be just as patient with a
                                                                                             customer over the phone as it
                                                                                             is with a customer that they
                                                                                             might see face to face.
                                                                                             Thankyou otherwise I was
                                                                                             pretty much happy about my
                                                                        Rihannanow.com and   purchase of the tickets for this
Concert Event                                                           Rihannadaily.com     concert event.


                                                                                             hate to go back and re-logging
                                                                                             and typing words that are hard
                                                                        playbill.com         to read
                                                                                             Additional fees create a
                                                                                             hardship. If they increase, we
                                                                                             won't be attending events.


                                     no link found that I was told to
                                     go to from the automated
                                     telephone prompt...that I was
                                     also hung up on two
                                     times....bummer




ForeSee Results, Inc. Confidential                        328                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     not on sale yet
                                     all tickets were previously
                                     purchased MOSTLY by other
                                     websites reselling at high
                                     markups.

                                     because I'm pretty sure the
                                     event ticketmaster has listed
                                     does not exist. looks like it's
                                     for the wrong artist. (duran
                                     duran on 5/18/10)




                                     I was just able to access "My
                                     Ticketmaster Account" late
                                     today after getting yet another
                                     password from customer
                                     service.
                                     i was looking for discount
                                     movie tickets at my local
                                     movie theater in vacaville ,ca
                                     95687
                                     Sold Out tickets for Justin
                                     Bieber




ForeSee Results, Inc. Confidential                        329          Satisfaction Performance Report
Date Created: 05/02/2010




                                     EVENT SOLD OUT




                                     Very disappointed! Went to
                                     buy tickets & when u go to use
                                     your credit card it wants a
                                     code....lost the tickets. It's not
                                     the normal 3 digit code. You
                                     should be able to validate your
                                     credit card when you set up
                                     your billing info, not when you
                                     are trying to make a purchase
                                     and you are on a time limit...I
                                     tried several cards and all
                                     wanted verification and
                                     wouldn't accept my data.
                                     Would have liked to have this
                                     setup prior to making a
                                     purchase.




                                     I wish all the venue's listed
                                     more "seat" info-isle
                                     number/row info-more specific
                                     details where the seat is
                                     located.




                                     sold out




ForeSee Results, Inc. Confidential                         330            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                             I like interactive seating chart,
                                                                                             however, the charts could be
                                                                                             little more clear and detailed
                                                                                             with labels and such, ie, the
                                                                                             Baltimore Hippodrome one
                                                                                             simply zooms in, and that's it.




                                                                                             It is absolutely ridiculous to
                                                                                             charge people to print out their
                                                                                             own tickets. Just show the
                                                                                             damn price of the tickets
                                                                                             without all the backend
                                                                                             charges.
                                                                     humphreysconcerts.com   Fees to high.

                                                                                             couldn't complete ticket
                                                                                             purchase due to using
                                                                                             different credit card, reset my
                                                                                             password , lost my history in
                                                                                             my account and meanwhile
                                                                                             might have lost my tickets...




                                     too confusing and i couldn't
                                     figure out how to puchase the
                                     tickets




                                                                                             would have like to have
                                                                                             chosen my seats
                                                                                             eric clapton is the greatest
                                                                                             guitarest on this planet




ForeSee Results, Inc. Confidential                      331                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                     my confirmation has not been
                                     changed


                                     no seats available
                                     conan tickets were not
                                     availabe.
conan o'brien                        backstreet boy were standing
backstreet boys                      room only.
                                     The ticket lottery for the
                                     Bobcats was suppose to be on
                                     the site. I didn't find any
                                     mention of it.




                                                                       www.ivetesangalo.com.br




                                     The site has an option for $65,
                                     55, and 45 seats, but only $65
                                     are available. There's no way
Comedy Show                          the rest are all sold out.




ForeSee Results, Inc. Confidential                       332                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     poor pricing and poor
                                     navigation



                                     the charge is to high for the
                                     convenience fees. not for the
                                     concert but for the service

                                     they said nothing available for
                                     dates I required but on
                                     phoning ticketmaster i got
                                     what I wanted
                                                                                                  Do not the fact that i cannot
                                                                                                  exchange tickets for an
                                                                                                  upgrade. I was gpoing to pay
                                                                                                  the difference.

                                     could not find the event for the
                                     date it was being advertised.

                                     I found cheaper and better
                                     seats through another website.
                                                                                                  It really is hard to believe that
                                                                                                  you have to charge 3 special
                                                                                                  fees on top of the ticket price.
                                                                                                  Why not just combine them all
                                                                                                  into the ticket price for full
                                                                                                  disclosure?




                                                                                                  Your charges are too
                                                                                                  expensive. It equates to about
                                                                        albuquerquebaseball.com   a 30% markup!!!




ForeSee Results, Inc. Confidential                       333                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     SEATING INFO NOT
                                     SATISFACTORY. PRICING
                                     PRICES HIGHER THAN YOU
                                     CAN GET THEM AT THE SITE

                                     I wanted to know grounds
                                     tickets for tues aug 31
                                     Tickets too expensive




ForeSee Results, Inc. Confidential                     334      Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out to scalpers
                                     (Ticketmaster Affiliates )




LA Times Festival of Books

                                     i found the venue i was looking
                                     for but there was no details at
                                     to performers or anything so i
                                     dedided not to purchase today
                                     no tickets

                                     could not find seating or price
                                     infirmation

                                     could not fine riverdance or
                                     ticket prices




                                                                       no
                                     IT WASNT LISTED FOR
                                     TICKETMASTER




ForeSee Results, Inc. Confidential                        335               Satisfaction Performance Report
Date Created: 05/02/2010




                                     An error occurred, used
                                     different cards and had the
                                     same error




                                     Not available.


                                     yickets must be sold out all the
                                     time



                                                                        none
Comedy




                                     looking for muse tix because
                                     venue and date changed




ForeSee Results, Inc. Confidential                       336                   Satisfaction Performance Report
Date Created: 05/02/2010




                                     they are too expensive




                                     Too expensive!!




                                                                       Went like clockwork - if only
                                                                       many other sites were as
                                                                       efficient!
                                     tickets not available yet




                                     there are not tickets available
                                     for what I wanted as yet...


                                     Because it wouldn't let me.



                                     (0xfe200113)


ForeSee Results, Inc. Confidential                        337                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                 I fucking hate you guys. The
                                                                                                 only reason why I use your site
                                                                                                 is because you have so
                                                                                                 successfully monopolized this
                                                                                                 section of the performance
                                                                                                 industry. Service charge?
                                                                                                 Convenience charge? FUCK
                                                                                                 YOU! I only use your services
                                                                                                 because there is no other
                                                                         The musicians website   choice!!!
                                     my world ultimate bieber
                                     tickets have bees sold out
                                     since the first day
                                     trying to print ticket and it is
                                     not allowing me



                                     It keep saying to try again later




                                     Too soon after submission.

                                                                                                 Your "so called" service fees
                                                                                                 are too high and in some
                                                                                                 cases just a way to "suck"
                                                                                                 more money out of customers.


ForeSee Results, Inc. Confidential                          338                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                              when purchasing tickets
                                                              should ask if member already,
                                                              or ask just broising.
                                     didn't have my section

                                                              So frustrating to use this site
                                                              when I want the best seats
                                                              available on several different
                                                              dates. I have to look at each
                                                              one, write it down, back out,
                                                              start over. It takes much too
                                                              long and I always feel as if I
                                                              could have found better seats
                                                              somehow if I'd gone to the
                                                              venue in person.




ForeSee Results, Inc. Confidential                      339                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because there doesn't seem
                                     to be a number to ring to get
                                     someone to speak to.



                                     too difficult to get tickets- if a
                                     day is sold out you have to
                                     start from the beginning--
                                     why??? can't I go to another
                                     date?????



                                                                          The clock makes me nervous
                                                                          and therefore I worry about
                                                                          making a typing error.



                                     No music events in evansville,
                                     indiana that i would like to
                                     attend.. zac brown band!?




                                     TICKETMASTER OVER THE
                                     PHONE HAD BETTER
                                     LOCATIONS THAN
                                     TICKETMASTER.COM.
                                     WEBSITE IS FINE BUT I GOT
                                     BETTER TICKETS BY
                                     CALLING A PERSON.




ForeSee Results, Inc. Confidential                          340                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets not available




                                     The help people were
                                     wonderful, but their
                                     suggestions so far are not
                                     helping.
                                                                                  excellent

                                                                     cornyation
                                     tickets are not on sale yet.
                                     BUT would like to know price
                                     of tickets and could not find
                                     this anywhere on the site.


                                     Just wanted to contact
                                     customer service and unable
                                     to see how to do this




                                     Could not tell whether to
                                     proposed tickets were up
                                     against the wall or near the
                                     isle. Could not easily change
                                     the date of the event when
                                     lousy tickets were presented.




ForeSee Results, Inc. Confidential                       341                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Not sure I can print off my
                                                                       tickets I think they will be
                                                                       emailing me something so I
                                                                       can print them off




                                     not really sure. I'm assuming
                                     they weren't available for sale
                                     yet, but since there was no
                                     information available on the
                                     site, I can't tell for sure

                                                                       AAAAAAA+++++++




ForeSee Results, Inc. Confidential                       342                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     not on sale yet



                                     heard on the radio BB King
                                     was coming on August 27,
                                     2010 and tickets were
                                     available but not listed on the
                                     scheduled events



                                                                        I have not received a
                                                                        comformation by e-mail and its
                                                                        been over 8 hours.
                                     only one seat


                                     for the extra cost i can just go
                                     to the box office and save
                                     twenty four bucks


ForeSee Results, Inc. Confidential                        343                        Satisfaction Performance Report
Date Created: 05/02/2010


                                              Within seconds of tickets
                                              going on sale, no lower price
                                              tickets were available. Only
                                              high priced tickets could be
                                              found.
                                              I didn't find out how much and
                                              where i can get Justin Bieber
                                              VIP package ticket




joel osteen ministries                                                         no


                                                                               processing fee too costly.




                                              Tickets not on sale yet

                                              no tickets matched my needs


                                              When tics on sale for local
                                              venue (tour date is listed)



PLAY                                                                           NO




                                     comedy
                                              could not print the DAMN
                                              tickets                          IT SUCKS!




ForeSee Results, Inc. Confidential                                344                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       why the search again button
                                                                       brings up seats closer after
                                                                       purchase
                                                                       fees a little high
                                     tickets not available


                                     I paid for tickets 2 days ago
                                     but still can'tprint them do to
                                     some delay with the website or
                                     something                         I still didn't get my tickets




                                     tickets are sold out
                                     Not available yet
                                     No avaiable tickets for lower
                                     level seatings.




                                                                       needed more options for
                                                                       balcony tickets


                                     problems with my login and
                                     then having difficulty getting
                                     tickets




ForeSee Results, Inc. Confidential                           345                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     see 26.1 I expect some kind of
                                     explanation of this 973-865-
                                     4514



                                     I was not able to accomplish
                                     what I came to do because the
                                     tickets are not being sold yet.



                                     No tickets, error messages,
                                     only US credit cards accepted.
                                     Lots of problems. Hard to find
                                     availability etc etc..


                                                                       Thank you for making the
                                                                       process smooth, easy to
                                                                       understand, simple to follow
                                                                       directions. I will always
                                                                       useTicketmaster for any
                                                                       events that you are involved .
                                                                       Mahalo & aloha...Let me know
                                                                       if and when KISS might be
                                                                       coming to Hawaii. My
                                                                       husband would be so stoked I
                                                                       could surprise him.

                                     the site would not take me to
                                     the purchase page after 2
                                     attempts. This must be the
                                     worst purchase web site i have
                                     ever used . i will try and book
                                     via phone. i am quite annoyed
                                     at the waste of my time


ForeSee Results, Inc. Confidential                       346                        Satisfaction Performance Report
Date Created: 05/02/2010




                                              wasn't listed


                                              COULD NOT VERIFY ANY OF
                                              MY CARDS.




                                              I couldn't tell if there were
                                              seats avelable last concert we
                                              left early cause my mom got
                                              tired of standing

                                              Your site was predominently
                                              sport or theatre in London.

                                     comedy



                                              they don't go on sale until the
                                              16th




                                              I was buying 3 tickets; but the
                                              8.25 convenience fee per
                                              ticket is completely ridiculous.




ForeSee Results, Inc. Confidential                                 347           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                   thanks
                                                                   difficult to find tickets on
                                                                   Ticketmaster.com after you
                                                                   have purchased them
                                     The search did not find Al
                                     green in houston on May 16,
                                     2010




                                                                   the map to see where im going
                                                                   to see in not clear


                                     n/a




                                                                   none




                                                                   Great Site


ForeSee Results, Inc. Confidential                     348                      Satisfaction Performance Report
Date Created: 05/02/2010




Universoul Circus




                                     Can not affort over 100 to get
                                     2 ok seats
                                     Price was too high - lower
                                     prices sold out




ForeSee Results, Inc. Confidential                       349          Satisfaction Performance Report
Date Created: 05/02/2010


                                     tickets not good enough to
                                     justify price

                                                                                                    This survey is entirely toooooo
                                                                                                    long and a big turnoff!


                                                                         yahoo.com puckdaddy blog




                                     I couldn't find wat I was looking
                                     for the month of July!!!


                                                                                                    For first time the time is short




                                     tickets not available yet
                                                                                                    Also looked for tickets at the
                                                                                                    Chicago Theatre but found the
                                                                                                    seating map almost impossible
                                                                                                    to decipher so declined to
                                                                                                    purchase tickets for concert.
                                                                                                    Also took me a while to find
                                                                                                    the option to select a specific
                                                                         Chicago Architectural      date from the drop down
Architectural tour                                                       Foundation                 menu.




ForeSee Results, Inc. Confidential                        350                                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because your site does not
                                     allow the option of viewing all
                                     available tickets at once. Stub
                                     Hub does a much better job.




                                                                       no
                                                                       Don't charge for ticket fast.
                                                                       There's really no work involved
                                                                       except creating an convenient
                                                                       way to purchase tix.
                                                                       Otherwise you would have to
                                                                       pay someone to answer my
                                                                       call.




                                     Too hard to use and not user
                                     friendly

                                                                       I added a new cr card and had
                                                                       to go through a Chase bank cr
                                                                       card verify process. I had to
                                                                       set up a different pw for my
                                                                       Visa vs MC credit card.




ForeSee Results, Inc. Confidential                       351                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I REALLY WANT TO KNOW
                                     THE STATUS OF MY
                                     TICKETS, YOU ALL HAVE
                                     YOUR MONEY, OR I WOULD
                                     HAVE TO WORRY ABOUT
                                     MY TICKETS I WOULD JUST
                                     SET AT THE HOUSE AND
                                     WATCH THE GAME.

                                                                     i will buy again thanks




                                     No events close to my houses.




ForeSee Results, Inc. Confidential                     352                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     you phone number not
                                     displayed anywhere
                                     no tickets




                                     could not find how to purchase
                                     presale tickets for Toby Keith
                                     through the Citi Card
                                     promo.for the PNC June 19th
                                     show American Ride tour,
                                     Homdale NJ

                                                                      hate to going back and forth
                                                                      when i want to check up the
                                                                      ticket status for a different date




                                     Because your website doesn't
                                     even tell me that a show is
                                     sold out.




                                     did not provide info on when
                                     tickets would go on sale


ForeSee Results, Inc. Confidential                      353                         Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                          you suck....stupid charges out
                                                                                          your fucking ass



                                     no tickets available for Dallas
                                     vigilantes game at american
                                     airlines center in dallas. only
                                     away games available




                                                                       online newspaper




                                     No accept of my purchase -
                                     from europe




                                     I am told that my password
                                     isn't in the system --AFTER I
                                     HAVE ALREADY SIGNED IN!


ForeSee Results, Inc. Confidential                        354                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                    no

                                     wanted to look into selling my
                                     tickets but gave up.




                                                                                    I was not able to find tickets for
                                                                                    C.King & J.Taylor for june
                                                                                    12/10 at Uncasville, CT. I sent
                                                                      Live nation   an e-mail

                                     Sold out.




                                     bad seats




                                     couldnt locate the tickets or
                                     venue after several searches
                                     and clicks !!!!




                                     It does not show events for
                                     Hawaii june 12-18




ForeSee Results, Inc. Confidential                       355                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I could find no Bob Dylan
                                     tickets for sale even though
                                     the radio station is promoting
                                     the concert.
                                                                        No
                                     ALREADYN SOLD OUT-
                                     WANTED PHONE NUMBER
                                     COULDNT FIND EASILY


                                     not available in the price range
                                     I wanted
                                     Tickets were not on sale yet
                                     and I was afriad I might not
                                     recieve an alert for presale.

                                     only nose bleed seats were
                                     offered but Mohegan Sun said
                                     there were over 1100 seats
                                     still available.
                                     The site wouldn't load after
                                     several minutes of waiting.
                                     Wanted to find out how much
                                     the VIP tickets cost, but site
                                     wouldn't load.



                                                                        too many extra
comedy show                                                             fees!!!!!!!!!!!!!!!!!!
                                     i wanted to see the venue
                                     layout




                                     The price of the resale tickets
                                     is obscene




ForeSee Results, Inc. Confidential                       356                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     Problem with the site




                                     Looking for certain seats that
                                     are not available.




ForeSee Results, Inc. Confidential                       357          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Didn't find Broadway tickets
                                     easily.




                                     pricing.




                                     event completely sold out

                                                                    could not print tix said error.


                                     not on sale yet


ForeSee Results, Inc. Confidential                       358                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Shouldn't charge extra for
                                                                       printing out your tickets!!!!!!!!!

                                     would not let me
                                     purchase/error messagge. not
                                     happy, no reason


                                     No information available on
                                     Minnesota Twins baseball or
                                     Target Field




                                     I kept getting an error
                                     message after I selected the
                                     way I wanted to get my tickets.




ForeSee Results, Inc. Confidential                       359                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Would like a little more time to
                                                                 make a decision before it
                                                                 times out...Needed to make a
                                                                 quick phone call to the other
                                                                 party before purchasing....



                                                                 The survey is to long and ask
                                                                 the same questions over and
                                                                 over. If I answer a question
                                                                 saying that it was my first on
                                                                 the site then why is there a
                                                                 question asking if I have
                                                                 visited in the past?
                                     Paperless ticketing

                                                                 I live in the middle of three
                                                                 areas - Chicago, Detroit, and
                                                                 Indianapolis. It would be great
                                                                 during a search if I could
                                                                 narrow down my locations,
                                                                 rather than having to search
                                                                 through other areas.
                                     dont know


                                                                 Tickets $36.50, fees $21.50.




ForeSee Results, Inc. Confidential                         360                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                I wanted to print out my
                                                                                tickets, but was not given that
                                                                                option. Did not like the short
                                                                                time frame I was given to
                                                                                make my choices, and I lost
                                                                                my seats because delivery
                                                                                choices were not clear.
                                                                                Printing was mentioned, but i
                                                                                could not find it no matter how
                                                                                hard I searched, and I wasted
                                                                                a lot of time searching, which
                                                                                caused me to lose my tickets.

                                     No information given on the
                                     ticket availability for Roger
                                     Water "The Wall 2010" in
                                     Atlanta GA on Nov. 18.

                                     NO SEATS AVAILABLE FOR
                                     ONE HANDICAP PERSON
                                     AND ONE NOT


                                                                     facebook   no




                                     website was too slow and the
                                     captchas weren't working
                                     properly

                                                                                Hard to get options on seating -
                                                                                given that there wasn't a rush
                                                                                for this event disappointing the
                                                                                same seats showed up even
Comedy                                                                          though I logged on 2x
                                     They didnt show any of the
                                     tickets.


ForeSee Results, Inc. Confidential                       361                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Facility charge, convenience
                                                                        charge and order processing
                                                                        fees are ridiculous add-ons to
                                                                        a ticket price.

                                     sold out of the tickets i wanted




                                                                        I would like to see detailed
                                                                        information about what other
                                                                        shows are about that I never
                                                                        heard of or don't know what
                                                                        they are.

                                     The tickets appear to have
                                     been sold out.




                                     tickets were not available or
                                     not in a venue near me.




ForeSee Results, Inc. Confidential                        362                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         Your continual price gouging is
                                                                         abominable.

                                     There is a listing when you can
                                     find it for "The Eagles" in Boise
                                     ID may 18, but is not on the
                                     calender that the site shows!
                                     only shows up under some vip
                                     site that is not very accurate
                                     and I can't get information on
                                     this after 20 min. of going back
                                     and forth looking and entering
                                     #'s without any feedback!




UCLA Event




                                     After 15 minutes of searching
                                     and clicking (different price
                                     ranges, etc.) I came to realize
                                     that the tickets were all sold
                                     out.




                                                                         stop all the dam annoying pop
                                                                         up surveys and addon sales
                                                                         pitches

                                                                         will call would have been
                                                                         better




ForeSee Results, Inc. Confidential                        363                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Shipping 1 parking ticket UPS
                                     for $13 is outragous.Why not
                                     regular mail?


                                     I didn't want tickets to any of
                                     the shows available.


                                     Ticketmaster is a monolopy for
                                     getting concert tickets. Way to
                                     hard to get the seats I want.
                                     Plus, in most cases, scalpers
                                     buy up all the tickets when
                                     they go on sale. Ticketmaster
                                     IS A JOKE




                                     The pre-sale general
                                     admission tickets for the World
                                     Equestrian Games for the
                                     dates I wanted were classified
                                     as unavailable--even thought
                                     Pierce Lyons told us at Rotary
                                     today there would be a
                                     Kentucky resident pre-sale
                                     until 10:00 pm




ForeSee Results, Inc. Confidential                        364          Satisfaction Performance Report
Date Created: 05/02/2010


                                     Can't find the show



                                     The tickets I want were not on
                                     sale yet.
                                     earlier todaym it would let me
                                     pick tickets for the scorpions
                                     presale, but I couldnt get past
                                     that screen without error
                                     messages. this never
                                     happened before this
                                     particular event, even with a
                                     citicard on file
                                     Want list of available
                                     seats/prices. Could not get
                                     that.



                                     The site wouldn't allow me to
                                     select 2 tickets in one field. It
                                     would allow me to try and
                                     select 10 in each of 4 fields
                                     and then would tell me too
                                     many tickets were selected.




                                     Tickets not available




ForeSee Results, Inc. Confidential                         365           Satisfaction Performance Report
Date Created: 05/02/2010




                                     because the show tickets are
                                     limited.




                                     site down for maintenance




                                                                    Tried to edit my credit card
                                                                    details, but would only allow
                                                                    address/phone changes (not
                                                                    expiration date, which was
                                                                    what needed to be changed). I
                                                                    then tried to enter it as a "new
                                                                    card", but that caused a glitch
                                                                    in the system as the card no.
                                                                    was already stored (tho'
                                                                    expiration date had changed).
                                                                    This caused the time to expire
                                                                    before I could complete the
                                                                    purchase, so I had to start all
                                                                    over again. (Next time, I just
                                                                    tried changing the expiration
                                                                    date on the relevant card,
                                                                    without clicking on the "edit"
                                                                    link - & this worked, so I could
                                                                    then proceed to finalise the
                                                                    purchase.)
                                     event sold out




                                     Too expensive




ForeSee Results, Inc. Confidential                      366                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                      That at first I couldn't find how
                                                                                      to print the tickets, but after a
                                                                                      while I did.

                                     could not find the concert
                                     information




                                     coudln't find wanted ticket or
                                     seatting
                                     no tickets available.




                                                                                      I wish we could choose the
                                                                                      area where we like to sit to see
                                                                                      if any tickets are available for
                                                                                      that are instead only being
                                                                      Adler theater   offered a couple of options




ForeSee Results, Inc. Confidential                       367                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     no good tickets and i have
                                     been looking everyday since
                                     they opened up to the general
                                     public!!! i can't find any in the
                                     red covered section and no
                                     numbers of someone who
                                     might be able to help me that
                                     isn't automated



                                     I got a message that the
                                     tickets that i was looking for
                                     were not on sale even though
                                     the event was only a week
                                     away




                                                                         not at this time




                                     Did not say when tickets were
                                     mailed



                                     when requested section n/a
                                     have to start over again




ForeSee Results, Inc. Confidential                        368                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     front row tickets for justin
                                     bieber

                                     Not on sale til tomorrow, no
                                     advanced ticket sale, no
                                     opportunity to bid or purchase
                                     VIP. That sucks but I could
                                     understand that this is out of
                                     ticketmasters control

                                                                                        I used the website today to
                                                                                        pay an invoice relating to
                                                                                        shipping and handling charges
                                                                       US Open Tennis   for my US Open ticket.




                                                                                        Would like an option to search
                                                                                        for a certain section/area
                                                                                        across different days instead
                                                                                        of having to select a specific
                                                                                        date, then search for the
                                                                                        section I desire. It's distressing
                                                                                        having to run around to
                                                                                        different dates to see if the
                                                                                        section I'd prefer to sit is
                                                                                        available or not.




                                     Ticketing on-line was not open
                                     for tonights performance of the
                                     Eagles




ForeSee Results, Inc. Confidential                         369                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     no tickets available



                                                                     I found it a better choice to
                                                                     browse and buy so I can get a
                                                                     heads up before all the good
                                                                     seats are bought.
                                     usta ticket policies




                                     on sale tomorrow.




                                                                     no


                                     Seats not available



                                     Kept getting an error message
                                     each time I tried to get past
                                     the shipping information page

                                                                     verification that all went well in
                                                                     terms of ticket completion
                                     Cannot purchase advance
                                     parking. There is no link to
                                     purchase advance parking
                                     ticket adjacent to the fox
                                     theater.




ForeSee Results, Inc. Confidential                          370                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                         the seating chart should be
                                                                         more specific




OC Pet Expo
                                     Site does not differentiate two
                                     different prices for General
                                     Admission prices.
                                     could not get past the code
                                     Couldn't find available dates

                                     said "out ticketing system is
                                     currently unavailable due to
                                     routine maintenance, please
                                     check back at a later time"
                                     (ox200111)
                                     dont know if i got registered for
                                     lottery drawing to ncaa jmens
                                     basketball
                                     western regionials at the
                                     honda center
                                     in march 2011
                                     ain't gonna work




                                     WAY TOO COMPLICATED -
                                     utterly ridiculous!! Never
                                     again.




ForeSee Results, Inc. Confidential                        371                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                              Purchase process...a tad too
                                                                                              many clicks. Just e-mail me
                                                                                              the tickets instead of the link-
                                                                                              because the link sends you to
                                                                                              a page that takes a while to
                                                                                              load and people like my
                                                                                              roommate, even if given fair
                                                                                              warning would refresh the
                                                                                              page. I didn't but I'm saying it's
                                                                     myspace band homepage.   pretty common and easily
                                                                     Love KORN <3             taken care of.


                                                                     venue website
                                     tickets not yet available




                                     My tickets were not ready for
                                     print- for months!!!




ForeSee Results, Inc. Confidential                        372                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                     No non automated contact.
                                     My question could not be
                                     serviced by your format. You
                                     have no choice but to use
                                     ticket master. You call a box
                                     office and you get ticket
                                     master.




                                     no tickets




                                     i was looking for justin beiber
                                     tickets but i could not find any
                                                                        Was unable to locate the exact
                                                                        seats

                                     Frustrated with default time
                                     window jumping back. Came
                                     looking for NCAA football
                                     tickets
                                     Got message that it couldnt do
                                     it, and to try again....after 4
                                     times gave up.




                                     ???


                                     i was looking for ticket prices
                                     to buy a vip package and they
                                     were not listed




ForeSee Results, Inc. Confidential                        373                       Satisfaction Performance Report
Date Created: 05/02/2010


                                     Apparentyly tickets are not yet
                                     avaiable for purchase to the
                                     general public. Since there is
                                     little information to tell me
                                     when this option is avaiable,
                                     I'm thinking that you guys just
                                     don't care.
                                                                       Your site is not at all intuitive.
                                                                       The receipt does not show the
                                                                       address the tickets will be
                                                                       shipped to, so I will have to
                                                                       call customer service to
                                                                       confirm. What a waste of
                                                                       time!


                                     could not find available seats
                                                                       no




                                     because the listing wasn't
                                     available




                                     Because your website said
                                     those tickets were not
                                     available. But I tried multiple
                                     times and different ticket
                                     numbers and prices. Still no
                                     change.




ForeSee Results, Inc. Confidential                        374                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     We tried to order Jack
                                     Johnson tickets about 10
                                     times and each time we got an
                                     error page....we switched
                                     credit cards and tried all kinds
                                     of different things and we still
                                     do not have tickets. I am
                                     going to be really bummed if
                                     we don't get to go to the show
                                     because your site is messed
                                     up!!



                                                                        I find passwords irritating when
                                                                        I purchase from this site so
                                                                        rarely. I also hate all the fees.
                                                                        Ticketmaster gives me very
                                                                        poor value for my money and I
                                                                        feel as if I don't have other
                                                                        options to secure tickets
                                                                        outside normal business
                                                                        hours.
                                     didnt like seats available


                                     sydney synphony orchestra
                                     performing on 19th 20th JUNE
                                     in BRISBANE ARTS CENTRE


                                                                        u shouldnt hav 2 almost buy tix
                                                                        2 know where u r sittin we
                                                                        should b able 2 try 2 get seats
                                                                        where we want them 1st an
                                                                        the map of stadium could b
                                                                        more detailed show rows. im
                                                                        handicapped an it dosent
                                                                        show where i could get good
                                                                        seats an ppl always stand in
                                                                        front of me but thats.




ForeSee Results, Inc. Confidential                        375                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets for Adam Lambert
                                     have not yet gone onsale-as
                                     looking for MI, ILLinois, MN &
                                     Ohio & Winsor-Canada shows


                                     No tickets were available in
                                     one area and in the other cost
                                     of ticket was over 5x amount
                                     of face value




                                     to much back and forth with
                                     the seat location got
                                     flustreaded
                                     wanted to know dates and
                                     when powderfinger tickets
                                     going on sale for both
                                     brisbane and goldcoast
                                     the site is not workable
                                     i purchased tickets in the
                                     wrong state and can't figure     i wasnt able to make the
                                     out how to correct it            correct purchase and i'm pist




ForeSee Results, Inc. Confidential                       376                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Kept receiving errors when
                                     trying to purchase ticket.
                                     Couldn't see all available open
                                     seats so I opted for another
                                     ticket source. Also when I did
                                     a search for Los Angeles
                                     Galaxy the search returned
                                     "No Events" with those
                                     keywords. Yet when I clicked
                                     thru the marketing email it
                                     brought me to a Ticketmaster
                                     page to purchase tickets.


                                     no tickets
                                     Unable to search over a
                                     number of dates. Easier to go
                                     to the Box Office.



                                                                       i wanted to choose my seat!




                                                                       The clock is really annoying.
                                                                       It's a high pressure sales tactic
                                                                       that almost makes me want to
                                                                       purchase my tickets
                                                                       elsewhere.




ForeSee Results, Inc. Confidential                       377                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     the tickets i were looking for
                                     were not available and were
                                     too confusing too buy on the
                                     website


                                                                         website/online ordering
                                                                         sucked.
                                                                         It wasn't right away clear how I
                                                                         was going to get my tickets
                                                                         thru ticket fast.




                                     Wanted to select different
                                     seating, and find ticket info for
                                     children, seniors




                                     this site doesn't sell the event
                                     American Ballet Theatre at
                                     Lincoln Center
                                                                         When I searched for LA Times
                                                                         Festival of Books half the time
                                                                         info came up that no such
                                                                         event was scheduled.
                                                                         Would be a plus if there was
                                                                         an option to print all tickets
LA TIMES FESTIVAL OF                                                     ordered with one click and all
BOOKS                                                                    receipts with one click.


                                     Because this website is very
                                     bad




ForeSee Results, Inc. Confidential                        378                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Site provided option to
                                     purchase tickets for weekend
                                     at Jazz Fest - did not have
                                     those tickets available for sale
LA Times Festival of Books                                              LA Times Festival of Books




                                                                                                     if you pay me for the time I
                                                                                                     spent I could get free tickets
                                                                                                     for a life time



                                     Tickets not available,
                                     published date of release is
UCLA Book Festiaval                  today at noon.




                                                                                                     many "unable to complete
                                                                                                     transaction" messages!!!!!!!!!!




ForeSee Results, Inc. Confidential                        379                                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     I didn't find my tickets for
                                     chayanne

                                     no tickets available have been
                                     trying since the day they went
                                     on sale and it pisses me off



                                     credit card declined




                                     no tickets available




                                     Couldn't get the site to the
                                     correct city...and then all the
                                     choices were too expensive or
                                     not available. When trying to
                                     go back and refresh search,
                                     the site would take me
                                     completely out.




ForeSee Results, Inc. Confidential                          380        Satisfaction Performance Report
Date Created: 05/02/2010


                                     because I need ONLY 2
                                     tickets for June 20th and the
                                     seats are way in the back.
                                     That's ok, my wife wanted to
                                     go not me.
                                     thanks for the poor seating
                                     area.
                                                                       The row location of the
                                                                       originally selected seats
                                                                       changed one row for some
                                                                       reason during the billing part
                                                                       of this process and was not
                                                                       noticed until after the tickets
                                                                       were printed. Not happy.




                                     no tickets available for event
                                     wanted
                                     I heard Muse added dates to
                                     their Resistance tour in the
                                     fall, and that tickets would go
                                     on sale on April 24. No event
                                     was listed at all.




ForeSee Results, Inc. Confidential                        381                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                 Forget the clock. It's a
                                                                                                 distraction and makes you
                                                                                                 nervous. When someone is
                                                                                                 trying to purchase tickets.
                                                                                                 Have them log on to your site
                                                                                                 via a password. Have the
                                                                                                 name and address saved to
                                                                                                 get the process started and
                                                                                                 expedite the purchase of
                                                                                                 ticket(s). At least this will move
                                                                                                 the process along. The way it
                                                                                                 is now you are completly cut
                                                                                                 off when the clock get's to
                                                                                                 zero. May it easier and more
                                                                                                 productive. Don't just be
                                                                     USTA website sends me ads   looking to make money.
                                                                     via email                   Satisfy the customer.




                                                                                                 no
                                     venue not showing yet




                                     There is always some fucking
                                     maintenance being done.
                                     cost



                                     Error messages when trying to
                                     view/print tickets




ForeSee Results, Inc. Confidential                     382                                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     needed handi cap seats



                                                              It is ridiculous for your
                                                              company to charge "service
                                                              charges" and "convenience
                                                              fees" when we are doing all of
                                                              the work..I always feel like I
                                                              am getting ripped off!




ForeSee Results, Inc. Confidential                     383                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     the site is horrible; after going
                                     through long process there
                                     are no tickets available, and
                                     instead of selecting alternate
                                     dates or locations, you have to
                                     start all over again. and the
                                     passwords are so stupid and
                                     hard to read.




latimesfestivalofbooks




ForeSee Results, Inc. Confidential                        384            Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Today's experience was fine,
                                                              although I still think the
                                                              shipping and handling charges
                                                              are high.
                                                              I do not like Live nation it is not
music concert                                                 clear what your doing.
                                                              Nope

                                                              a person who is not computor
                                                              savy could find the clock
                                                              intimadating and not make the
                                                              purchase for lack of time. also
                                                              the print is so small.




                                                              the fees are too high.




                                           redwings.nhl.com




ForeSee Results, Inc. Confidential   385                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     Show is announced but not
                                     listed on Ticketmaster.com




                                     when i try to purchase tickets it
                                     is saying nothing matches my
                                     requestbut to keep checking
                                     It kept asking for a
                                     code/password which
                                     apparently I do not have
                                     tickets not available yet




                                                                         I think the processing fees are
                                                                         bullshit, but I guess that is how
                                                                         you make money.
comedy
                                                                         The string of emails sent in
                                                                         order to purchase wheelchair
                                                                         seating was confusing and the
Joel Osteen Night of Hope at                                             information was consistently
Dodger Stadium                       Handicapped seating                 wrong.
                                     site wasn't working. So I had
                                     to call and I was charged an
                                     additional $9 for this problem
                                     which I think is unfair.
                                     price and shortage of ticket
Glenn Beck, Tyler , Tx               choice




ForeSee Results, Inc. Confidential                        386                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     i tried various dates and times
                                     and prices but could not find
                                     any tickets

                                     tickets i wanted were not
                                     available


                                                                       seating chart needs improved

                                                                       The fees (facility charge,
                                                                       convenience charge,
                                                                       processing fees - all x the # of
                                                                       tickets) on top of the price (the
                                                                       tax is fine, that's the cost of
                                                                       living in a democracy) are
                                                                       rudely exorbitant. But I don't
                                                                       know any other way, with my
                                                                       schedule, to actually go down
                                                                       to the theater to buy them. So
                                                                       I'm stuck being gouged. I hate
                                                                       it - I despise it. I will readily but
                                                                       tickets another way as soon as
                                                                       a new method becomes
Comedy stand-up                                                        available.




                                     Not sure if I know how to
                                     purchase tickets properly
                                     when they go on pre-sale
                                     tomorrow
comedy                               no tickets available




ForeSee Results, Inc. Confidential                       387                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     Did not like the ticket selection




Literary event                                                           LA Times Book Festival




                                     Tickets were sold out.
                                     Not on sale until tomorrow




                                     NOT AVAILABLE
                                     not on sale YET!!!




ForeSee Results, Inc. Confidential                        388                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                              I was frankly shocked at the
                                                                                              hidden fees. I know that "The
                                                                                              Simpsons" has parodied the
                                                                                              lock that TicketMaster has on
                                                                                              the ticket-purchasing process
                                                                                              for many big events (including
                                                                                              arguably outrageous fees), but
                                                                                              I really didn't expect a full
                                                                                              THIRTY NINE POINT FIVE
                                                                                              NINE PERCENT (39.59%) in
                                                                                              surcharges above and beyond
                                                                                              my actual ticket price!!! Sigh.
                                                                                              I wish I could have physically
                                                                                              stood in line at the theatre had
                                                                                              I known when these tickets
                                                                                              first went on sale. At least I'm
                                                                                              grateful for TicketMaster to
                                                                                              provide the service to
                                                                                              someone desperate like me
                                                                                              who just wanted to secure
                                                                                              tickets before it was sold out.
                                     you have no tickets for the
                                     scorpions in oregon
                                                                   AFL website & Geelong FC
                                                                   Website




ForeSee Results, Inc. Confidential                       389                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                     Did't find where to buy the
                                     ticket




ForeSee Results, Inc. Confidential                       390       Satisfaction Performance Report
Date Created: 05/02/2010




                                     The serch fields are too vauge
                                     and you do not have a
                                     selection once the search is
                                     complete. I would rather see
                                     what seat are availible then
                                     see the associated prices (i.e.
                                     like booking an airfare)
                                     have difficulty getting good
                                     seats for venues although with
                                     priority booking e mail alerts
                                     and favourite alerts
                                                                          not enough time to purchase
                                                                          i was unable to find the bit that
                                                                          showed me were my seats
                                                                          where
                                     I have passcode sent to me
                                     via 02 but each time I put the
                                     code in the site says it is not in
                                     its system
                                     tickets not available
                                                                          why did I pay $2.50 to print out
                                                                          my own ticket?




                                     couldn't find info




ForeSee Results, Inc. Confidential                         391                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     couldnt find tickets i wanted


                                     wasn't sure about tickets, etc.
                                     Horrible understanding or
                                     ability to see comparable
                                     options/seats on various
                                     days/nights in order to select
                                     preferred site. Not to mention
                                     the lack of being able to see
                                     where the seats were in the
                                     specific theatre!




                                                                       Your fees are ridiculous. I've
                                                                       paid almost double the original
                                                                       price of several tickets
                                                                       because of these outlandish
                                                                       fees! I wouldn't purchase
                                                                       tickets from this company but I
                                                                       really don't have a choice
                                                                       since it is essentially a
                                                                       monopoly. I love seeing
                                                                       concerts and will continue to
                                                                       put up with this disgrace, but I
                                                                       can't say that it isn't tainting
                                                                       my experience of doing
                                                                       something that I love every
                                                                       time I buy tickets from
                                                                       ticketmaster. I'll bet your
                                                                       CEO's have nice cars.
                                     tickets not available yet




ForeSee Results, Inc. Confidential                        392                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     I am in Brazil and trying to buy
                                     tickets for customers visiting
                                     New York who want to pick up
                                     TKTS upon arrival there.
                                     Couldn't manage the delivery
                                     options for print tickets here or
                                     pickup at retail address. No
                                     time to request local delivery
                                     since customers are leaving in
                                     three days.

                                                                         would like to change ticket
                                                                         from will call to print them out




                                     1) apparently sold out
                                     2) poor seat selection (for a
                                     different concert)




                                     Cannot determine where the
                                     seats are, or the length of the
                                     show
                                     no tickets
                                     no tickets available but not
                                     telling me event is sold out




                                     tickets for lady gaga were not
                                     available for the houston
                                     concert
                                                                         i like spending money on my
                                                                         daughter




ForeSee Results, Inc. Confidential                        393                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     could not find any help to
                                     locate one 'child under 12
                                     price'.eventually got the child
                                     an adult ticket.

                                     Can't choose the section I
                                     want

                                                                       I only care about one thing
                                                                       when buying tickets- the speed
                                                                       at which I can get price and
                                                                       availability information.
                                                                       Anything that detracts from
                                                                       that is a negative feature.




ForeSee Results, Inc. Confidential                        394                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     For the first time in my life, I
                                     want to buy front row seats to
                                     a concert, and I also want to
                                     get the Rush VIP package, but
                                     I can't tell whether I'll be able
                                     to get the vip package for our
                                     venue (BOK Center, Tulsa Ok)
                                     and I'm pretty sure even God
                                     couldn't get front row seats
                                     unless he knew someone in
                                     the business.

                                     I find the the task of getting
                                     good seats to be
                                     overwhelming and it appears
                                     to be a futile endeavor.
                                     I kept getting a message that
                                     we are unable to process your
                                     request at this time


                                     priced too high
                                     no good seats
                                                                         seating maps suck

                                     password would not work even
                                     with the reset feature, then the
                                     tech deleted my account and
                                     now I have to wait 24
                                     hours!!!!!!!!! what part of I
                                     wanted to purchase tickets did
                                     he not understand?????




                                     show sold out


                                     I keep getting error messages
                                     for my search.




ForeSee Results, Inc. Confidential                        395                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     the ticket search kept freezing
                                     up and then giving me a
                                     timeout. i wasn't done looking
                                     and this survey popped up.

                                     cause they weren't post like
                                     they said they were



                                                                       I wish printing my own tickets
                                                                       from home had no fee.




                                                                       I think that international buyers
                                                                       can print their own tickets
                                     not availible yet




                                                                       Too many fees



                                                                       Love new seating chart
                                     Maintenance
                                     No tickets for sale. Event not
                                     listed.




ForeSee Results, Inc. Confidential                       396                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     No Detaled seating chart



                                     None avaialble - will check
                                     again




                                     no dates available for what i
                                     was looking for
                                     seats not good enough--waited
                                     too long
comedy




                                                                     Fees are too high!


                                                                     Provide links that lead to more
                                                                     information on the event, the
                                                                     artist, and/or the venue, etc.




ForeSee Results, Inc. Confidential                       397                      Satisfaction Performance Report
Date Created: 05/02/2010


                                                                I could not find the information
                                                                I needed.




                                     latin music, comedy show


                                                                not listed




wwe
                                                                                                   asa

                                                                Not certain of dates Need to
                                                                confirm with others
                                                                this survey interrupted me.
                                                                This is Bogus


                                                                Play was cancelled




ForeSee Results, Inc. Confidential                                                   398                 Satisfaction Performance Report
Date Created: 05/02/2010


                                     Says tickets (ordered well over
                                     a month ago were mailed but
                                     not when. Haven't received
                                     tickets or email from
                                     Ticketmaster saying they were
                                     mailed.
                                     Keeps giving me an error
                                     message that says" We're
                                     unable to process your
                                     request."




                                                                        This survey is absurdly long
                                                                        and I',m getting irritated


                                                                        I HATE the random ticket
                                                                        offerings! I would rater be able
                                                                        to see what is available and
                                                                        choose from that.




                                     could not find availability of
                                     santana tickets. the vip thing
                                     didn't help if you wanted to go
                                     that route. and why can some
                                     people purchase early if they
                                     have a particular credit card!!!




ForeSee Results, Inc. Confidential                        399                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        No suggestions.
                                     CANNOT LOCATE
                                     PURCHASED TICKETS AND
                                     CANNOT SPEAK TO A REP




                                     tring to buy godsmack tickits
                                     @ it keeps takeing me to
                                     diffarant events

                                                                        First time buying was
                                                                        frustrating on other sites. This
                                                                        site was easier to follow and
                                                                        choose options.




                                     cause the presale tickets were
                                     gone i guess....no listings ever
                                     came up




                                     Could not find the event

                                     concert was not listed as in fan
                                     website




ForeSee Results, Inc. Confidential                       400                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                  it would be helpful to know the
                                                                                                  age of the children that need
                                                                                                  to purchase a ticket (example:
                                                                                                  Ages 2 and up need tickets)

                                     to expensive because of extra
                                     ticketmaster fees
                                                                     Ironstone vinyards website   exellant, as always


                                                                                                  no
                                     the information about the
                                     tickets i want to purchase is
                                     not here
                                                                                                  no




                                                                                                  no


                                                                                                  Yes, I'm not a computer
                                                                                                  engineer and I type with two
                                                                                                  fingers! I'm a fucking truck
                                                                                                  driver that just wants to buy a
                                                                                                  few tickets to a show! Give me
                                                                                                  a break and fuck the counter!!!




ForeSee Results, Inc. Confidential                       401                                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Palace of Auburn Hills   Good first experience.


                                     event is sold out
                                                                                                no




                                     Not enough concert info.
                                     Seat locations weren't very
                                     good

                                     The fucking computer wouldn't
                                     take my credit card which I use
                                     every day with no problem.




                                     Because the tickets, though
                                     purchsed, cannot be printed

                                     you have No Sounders
                                     tickets!!!!!!



                                                                       wiggles



                                                                                                no
LA Book festival                                                                                Really poor instructions
                                     not on sale yet.



                                                                                                no




ForeSee Results, Inc. Confidential                       402                                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     Websit said there was "a
                                     problem"



                                     Not on sale yet
                                     Did not receive a presale alert
                                     for upcoming concert
                                     Because u don't hav his
                                     Brisbane Concert advertised

                                     no info to confirm; my recent
                                     purchase not found



                                                                       yes, the printing took
                                                                       outrageous amounts of ink to
                                                                       print my tickets..When printing
                                                                       get rid of the solid blocks..i
                                                                       printed 28 tickets and it used
                                                                       up both my color and my black
                                                                       ink...will make me consider
                                                                       getting my tickets another way
                                                                       next time...I mean this was
                                                                       very bad and since I printed
                                                                       the tix at home I like most
                                                                       don't have a high speed
                                                                       printer..it took forever and
                                                                       again used up almost an entire
                                                                       ink cartridge




ForeSee Results, Inc. Confidential                       403                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         I really do not like having to go
                                                                         back to the home page to find
                                                                         tickets in another area, time
                                                                         consuming, I should be able to
                                                                         select other areas if the area I
                                                                         had originally wanted was sold
                                                                         out.




                                                                         nothing

                                     cuse i didnt find tickets which
                                     were standing and what price
                                     they were



                                                                         i clicked on the option to have
                                                                         my purchase paid by Amex
                                                                         points, but i don't think that this
                                                                         went through.




                                     seats available, I chose
                                     tickets, but kept getting a sorry
                                     we're unable to process your
                                     request--very frustrating




                                     Did not want to pay an 18%
                                     service fee on a $44 soccer
                                     ticket.
                                     Received an email from the
                                     artist's site that tickets were
                                     going on sale. The site didn't
                                     say from where or if it was only
                                     through the site.




ForeSee Results, Inc. Confidential                        404                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     wanted tickets to jedward and
                                     cud only perchuse 1
                                                                        No



                                     Because you won't let me go
                                     the site that sells the tickets.

                                     Message from you stated you
                                     were having trouble
                                     processing the order. Contact
                                     customer service. Your world
                                     class customer service
                                     dropped my call with no            Answer your customer service
                                     answer.                            calls!!!!

                                                                        quick and efficient




                                     I was advised to go to another
                                     site to purchase ticket
                                                                        Security letters hard to
                                                                        distinguish. Need more time
                                                                        on timer clock.




ForeSee Results, Inc. Confidential                         405                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                               I recall when Ticketmaster's
                                                                                               charges were a minimal
                                                                                               amount. The face value of the
                                                                                               tix I bought now is $42.50.
                                                                                               With ALL the svc charges etc.,
                                                                                               the cost came to $58.85!
                                                                                               That's OBSCENE!!! But, when
                                                                                               venues ONLY use
                                                                                               Ticketmaster and/or you know
                                                                                               that if you don't buy it on line,
                                                                                               you won't get seats to the
                                                                                               event you want, you have no
                                                                                               other option. This is totally
                                                                                               unfair to the consumer.

                                     You are "unable to process my
                                     request at this time."

                                                                                               I lost good seating because
                                                                                               your site did not explain the
                                                                                               difference between the 3 digit
                                                                                               code and a security code.


                                                                       Facebook: Eric Church




                                     ticketmaster only offered awful
                                     seats




ForeSee Results, Inc. Confidential                       406                                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                        i HATE the time clock - i don't
                                                                                        appreciate the pressure. if i
                                                                                        stop using this site, it will be
                                                                                        because of that. i'm busy. i
                                                                                        don't need to be hurried when
                                                                                        i'm spending my money. Also,
                                                                                        it's not clear when to print the
                                                                                        ticket, that could be a lot
                                                                                        clearer.




                                     want date of delivery as for a
                                     present
                                                                       us open tennis
                                                                                        Not enough time if you make a
                                                                                        mistake!!!!


                                     Bad event keywording.
                                     Looking for Todd Rundgren
                                     tonight in Nashville but unable
                                     to find concert either by
                                     searching on artist or venue.
                                     Your keywording/search on
                                     artist or venue is PATHETIC.
                                     This is not my first bad
                                     experience searching but one
                                     of many over many years.
                                     Why can't you get this right?




                                     I wanted to see Alicia Keys
                                     tour itinerary and I was not
                                     successful in doing so.




ForeSee Results, Inc. Confidential                       407                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    wish there was military
                                                                                                    veterans discounts on ticket
                                                                                                    sales


                                                                                                    ONE OF MY PURCHASES
                                                                                                    DID NOT HAVE TICKETFAST
                                                                                                    VERY UNHAPPY WITH
                                                                                                    CHOICE TO USE
                                                                                                    PAPERLESS TICKETS.




                                     A pair of lower orchestra seats


                                                                                                    Just how frustrating it is to
                                                                                                    have to pay $7.50 extra per
                                                                                                    ticket and then also have order
                                                                                                    process fee and delivery if you
                                                                                                    don't choose standard
                                                                       Travel Zoo and Mousesavers   mail!!!!!!!!!!!!!




ForeSee Results, Inc. Confidential                       408                                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                       Paying for my tickets was
                                                                                                       easy, however I struggled to
                                                                                                       find where to click to print a
                                                                                                       copy of my tickets. I had to
                                                                                                       click on nearly all of the
                                                                                                       websites before I found the
                                                                                                       correct one. If there were a
                                                                                                       "Click here to print tickets"
                                                                                                       immediately after I purchased
                                                                                                       them, it would have been more
                                                                                                       useful. Advertisements could
                                                                                                       have been on the way to
                                                                        http://jackjohnsonmusic.com/to printing the tickets instead of a
                                                                        ur                             decoy for purchasing them.

                                     Cannot print my tickets. Site
                                     specifies that I contact
                                     customer service.



                                     ticketmaster didnt send out a
                                     pre start code for the adam
                                     lambert concert




                                     DIN'T REACH FAN CLUB
                                     INFORMATION FOR VIP
                                     TICKET BUYING OR
                                     DISCOUNTS.


                                     bceuuuzz i cant find floor seats
Festival of Books




ForeSee Results, Inc. Confidential                       409                                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         really bummed about all the
                                                                         surcharges and handling fee's
                                                                         and processing fee's. shame
                                                                         really, was not aware that it
                                                                         was that much to use
                                                                         ticketmaster.com. will be
                                                                         looking into other means to
                                                                         purchase tickets for shows. i
                                                                         will show friends the print out
                                                                         of what it really costs to
                                                                         purchase tickets online, let
                                                                         them choose for themselves.




                                     Tickets not available

                                     could not find location I live in
                                                                         I could not find a way to
                                                                         change the name on my ticket.
                                                                         It is in my exboyfriends name
                                                                         but it is my credit card and
                                                                         name that appear when I log
                                                                         in.

                                     Looking for Fall College
                                     football stadium seating areas
                                     for ticket info before making
                                     any purchases




ForeSee Results, Inc. Confidential                         410                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      Options I was given included
                                                                      different days than the one I
                                                                      needed, therefor resulting in
                                                                      tickets purchased on wrong
                                                                      day, spending 7+ minutes
                                                                      holding on the phone to cancel
                                                                      the incorrect tickets.
                                     Did not know my pre-sale
                                     number, as I mistakenly
                                     deleted the E-mail message.
                                     Tickets go sale tomorrow
                                     did not have my credit ard
                                     ready in time to purchase




                                     Unable to search for better
                                     seat locations within the same
                                     date.
                                                                      great, just wish you could see
                                                                      what seats were available on
                                                                      the seat map




                                     CANT GET THE TICKETS I
                                     WANT




ForeSee Results, Inc. Confidential                      411                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     cant find how to purchase
                                     presale tickets
                                     forgot my password and was
                                     mailed a new password but
                                     after puting it in several times
                                     was locked out. tried again the
                                     next day and was told that I
                                     was still locked out after
                                     waiting 24hrs as instructed.
                                     Was never able to purchase
                                     tickets.

                                     Tickets are not on sale yet.




                                     there is no option to remove
                                     "favorite" teams




                                                                        No. Very easy.

                                     your site stinks could not
                                     get"contact us" you do not
                                     make it available
                                     Sold Out on the presale now
                                     they are listed on Ebay for
                                     double the price


                                     The site kept bumping me out
                                     just when I was ready to go to
                                     the payment page!!!




ForeSee Results, Inc. Confidential                       412                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         very aggravating. keep
                                                                         encountering errors and
                                                                         couldn't figure out why couldn't
                                                                         process order




                                     keep getting an error

                                                                         Good Job!

                                                                         na
                                     seat location was terrible
                                     They should offer more than
                                     one option for results, like the
                                     top ten instead of having to go
                                     back and forth numerous
                                     times.

                                     Because it is asking me to
                                     type in two words to verify but
                                     NO image loads with the
                                     words on it. I tried clicking the
                                     sound button for the vision
                                     impaired but it didnt work
                                     either, so I couldnt progress
                                     with my intended purchase




                                     it wasn't able to find seats and
                                     then the page kept expiring.
Monster Trucks
                                     more tickets were available
                                     with an obstructed view but it
                                     does not give me an option to
                                     buy




ForeSee Results, Inc. Confidential                         413                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     wanted gregory isaac tickets
                                     @ Royal concert hall
                                     nottingham

                                     waiting for feedback



                                                                                cheaper shipping should be
                                                                         USTA   available for long term events
                                                                                very good




                                                                                i xed out of ticket master and
                                                                                was charged for the tickets
                                                                                anyway. not cool. i ended up
                                                                                buying 4 tickets when i wanted
                                                                                2. couldnt get anyone on the
                                     ended up being charged for                 phone to help because the line
                                     tickets I didnt want.                      was busy for over an hour




                                     you did not have good seats
                                     left
                                     it did not give the information I
                                     required
                                                                                i think you should be able to
                                                                                make multiple purchases of
                                                                                different concerts before
                                                                                checking out




ForeSee Results, Inc. Confidential                        414                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Did not see any advantage to
                                                                        the Citi Cardmember presale
                                                                        or Radio / Venue presales

                                     It said the tickets were printed
                                     but there is nothing that says
                                     they've been shipped or a way
                                     to track them

                                     hard to find concerts

                                                                        I bought the 4 pack deal -
                                                                        which is silly that we pay a per
                                                                        ticket fee if we are purchasing
                                                                        a 4 pack for lawn area.




                                                                        I still cannot download my
                                                                        purchased tickets! Adobe
                                                                        Acrobat has serious
                                                                        compatiability problems. Now I
                                     tickets purchased unable to        have to WASTE time &
                                     download.                          contact you for my tickets!!
                                     tickets not yet on sale



                                     info wasn't available yet




                                     sold out


ForeSee Results, Inc. Confidential                       415                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Im going eo call instead, when
                                     tickets are not available
                                     navigating this sight sucks.



                                     You would not display any
                                     thing near Mobile...

                                                                      seems like the multi-step
                                                                      process could be
                                                                      accomplished in one or two
                                                                      steps.




                                                                      It would be nice to see more
                                                                      seating so I feel like I can
                                                                      choose my seats rather than
                                                                      the computer choosing my
                                                                      seats for me.

                                     no tickets that I wanted




                                                                      You ripped me off! I bought
                                                                      three tickets and could not
                                                                      print them and no human was
                                                                      available at customer service!




ForeSee Results, Inc. Confidential                       416                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                      Help was immediate!!! Thank
                                                                        PGATour.com   you.




                                     no tickets (tickets are on every
                                     other site, but this one)
                                     your site would not accept the
                                     passcode that my club
                                     membership provided to me
                                     and no one was available to
                                     help me



                                     i wanted to know if I could get
                                     military discount for 200
                                     Marines.




                                     got tired of multiple options to
                                     try to track down tickets.
                                                                                      did not like the timer,
                                                                                      redirecting to other websites,
                                                                                      very confusing for first time
                                                                                      users,.




ForeSee Results, Inc. Confidential                        417                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                                                      IWILL GO TO NATIONWIDE
                                                                      AREA TO SEE IF I
                                                                      MAY GET SUPPORT IN
                                                                      DISABLE SEATING
                                                                      DIDN'T WANT TO CHANCE
                                                                      OF LOSEING SEATS
                                                                      IF I HAVE TO CARRIE MY 78
                                                                      YEAR OLD MOTHER TO
                                                                      SEAT SO BE IT HER FRIST
                                                                      LIVE
                                                                      PLAY BIG FAN OF TYLER
                                                                      PERRY


                                     seats not available in a group
                                     seems to be sold out




ForeSee Results, Inc. Confidential                       418                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     First of all you should make
                                     ticket prices during the week
                                     cheaper. Do you know how
                                     many famalies want to see
                                     play? Or introduce their kids to
                                     plays so that they have an
                                     appreciation for the ARTS.
                                     That goes for music
                                     events,etc..... Also the map as
                                     to where you sit should be
                                     more specific and detailed as
                                     to where you sit. Everyone
                                     should be able to see a play
                                     now and then, but for a family
                                     of 5 with great seats is well
                                     over $500.00 in todays
                                     economy who can see a great
                                     play,ballet,an opera? your
                                     average working family can't
                                     and that is unfair. Some nights
                                     it should be more reasonably
                                     priced.
                                     John Mayer tickets sept 5th
                                     2010




                                     Being handycapped
                                     (walker/wheelchair)
                                     TicketMaster will get back to
                                     me.




                                     circus is in my area I was
                                     looking for discount tickets
                                     there were none for that on
                                     this site


ForeSee Results, Inc. Confidential                       419            Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tickets haven't gone on sale
                                     yet to the general public




                                     good seats unavailable

                                                                    I had to update my Visa Verify
                                                                    password for some reason. i
                                                                    was concerned that the clock
                                                                    was going to run down, i got a
                                                                    little stressed about that.
musiec


                                     cannot get tickets any wher
                                     close to where i want
                                     them1JUNK SEATS!




                                                                    No thanks.




ForeSee Results, Inc. Confidential                      420                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I have to have a creit card. and
                                     I don't have one
                                     because the page wont load

                                     apparently the show is sold out




                                     The full schedule is not
                                     available, although I can find
                                     the tickets elsewhere for the
                                     full season at this time.



                                     couldn't find how to buy tickets




                                     High ticket prices, scalpers,
                                     ticketmaster holding the best
                                     seats for their own scalping
                                     purposes (ie. the "auction"
                                     where only the rich get the
                                     best seats)

                                                                        gopensacola.com




ForeSee Results, Inc. Confidential                       421                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     we used your services a few
                                                                     times before. Are main
                                                                     problem was with the
                                                                     password. Thought we knew it,
to hear Sarah Palin                                                  but evidently we didn't.



                                                                     THE TIMER WAS VERY
                                                                     ANNOYING AND I HAD TO
                                                                     OPEN SITE SEVERAL TIMES
                                                                     BEFORE I WOULD
                                                                     COMPLETE MY PURCHASE.




                                     unaware of presale code




                                     kept getting referred to
                                     Verification By Visa and then
                                     kicked out on completion of
                                     that.
                                     web site sucks


                                                                     I need more time on the clock


                                                                     shorter survey




ForeSee Results, Inc. Confidential                      422                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         I hate having to open an
                                                                         account just to spend a lot of
                                                                         money. You should make it
                                                                         easier to just pay and go. You
                                                                         only want me to have an
                                                                         account so you can fill my
                                                                         mailbox with your stuff. You
                                                                         need to give people the
                                                                         chance to opt out of all the
                                                                         propaganda. Also, I hated
                                                                         having to scroll down
                                                                         constantly to continue.




                                     There is no way to know if the
                                     tickets have actually been
                                     mailed out to you or not.
                                     Saying that the tickets are
                                     printed means nothing.




                                     The Verified By Visa would not
                                     let me past its f!ing crap!!!!!!!




ForeSee Results, Inc. Confidential                        423                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     I IS DAY 3 OF JAZZ FEST
                                     AND I DO NOT HAVE
                                     THICKETS I PAID FOR AND
                                     HAVE HAD TO SPEND
                                     ADDITIONAL MONEY TO GO
                                     TO THE FEST
                                                                        could not get the seats I
                                                                        wanted because a single seat
                                                                        would be left beside me not
                                                                        good enuogh should be able
                                                                        to seats any were they are
                                                                        available




                                     not on sale yet,apparently
                                     ONSALE DATE STILL NOT
                                     LISTED




                                     site down for maint



                                     Very few tickets for Rochester -
                                     Wicked came up




                                     none are available for today, it
                                     was last minute


ForeSee Results, Inc. Confidential                         424                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     I couldn't find the day or the
                                     time that I needed for the
                                     event.I didn't have the needed
                                     amount on my c.card.



                                     no tickets for sale

                                     nothing exciting at the moment
                                     Did not want the seats offered
                                     for the event




                                                                        Ticket fast is possibly a good
                                                                        process, but disgusting that a
                                                                        charge of 2.25 is made for a
                                                                        cost free option, especially as
                                                                        the tickets are not available for
                                                                        at least 24 hrs

                                     it says no tickets available
                                     seating sucks



                                     The site accepted the Promo
                                     Code. Listed tickets available
                                     but would not let me purchase
                                     them Telecharge is easier to
                                     deal with




                                     the site kept sending me to a
                                     listing of all the events at the
                                     venue instead of the date and
                                     venue that I selected.




ForeSee Results, Inc. Confidential                         425                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       i prefer will call tickets though I
                                                                       live in the US. I would like to
                                                                       see this be an option for future
                                                                       ticket purchases, at no charge.

                                                                       You should be ashamed of
                                                                       yourselves: Total greed!
                                                                       Charging an additional 50% for
                                                                       tickets is unethical. I hope to
                                                                       challenge your monopoly in
                                                                       court and in legislation and
                                                                       hope you go out of busines.
                                                                       You should be ashamed of
                                                                       yorselves.




                                     Oklahoma Thunder Tickets
                                     don't go on sale until tomorrow




                                     Because I CAN"T BUY on line
                                     tickets in Canada for a hockey
                                     game in Phoenix - where I will
                                     be on Tuesday!!!!! We
                                     Canadians do cross the
                                     border. I am very upset - no
                                     phone # available etc



                                     Tickets not on sale yet!

                                     Tickets are not available to 2
                                     events I am interested in
                                     (Conan O'Brien on June 2 and
                                     Sharon Jones and the Dap
                                     Kings on April 30)




ForeSee Results, Inc. Confidential                       426                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        kjguhsuighogbjishhijfjhpidhsh




                                                                        Can we eliminate the per ticket
                                                                        fee and just charge a one time
                                                                        transaction fee.




                                     Could not find tickets because
                                     of trouble with range which is 4
                                     months from now...have to go
                                     to stub hub
                                                                        I like being able to choose the
                                                                        exact seats as this was on a
                                                                        special offer promotion.




                                                                        I was looking for best seats
                                                                        over a period 4 performances.
                                                                        It would be beneficial to see
                                                                        the performance time closer to
                                                                        the seat selection, rather than
                                                                        at the top left.. with the name
                                                                        of the show. That way, you
                                                                        don't have to scroll up and
                                                                        down.


                                     Tickets not on sale til
                                     tommorrow


ForeSee Results, Inc. Confidential                        427                        Satisfaction Performance Report
Date Created: 05/02/2010


                                              not on sale yet. but no info on
                                              what to do when it goes on
                                              sale :(


                                              Not sure...tickets may not be
                                              on sale yet




                                              Tickets are apparently sold out
                                              (however, I had to click
                                              through all the crap to find that
                                              out on several concerts, which
                                              wasted quite a lot of my time.

                                              I wanted to print tickets
                                              already purchased and could
                                              only print 2 of 3 events. US
                                              Open Tennis. Printed Fri and
                                              Sat tix but unable to print Sun.




                                     comedy   very bad site


ForeSee Results, Inc. Confidential                                 428            Satisfaction Performance Report
Date Created: 05/02/2010




                                     I wanted to check out the Rush
                                     VIP package, but it was
                                     confusing on what date this
                                     was available and how to sign
                                     up???
                                     No desirable tickets




                                     not on sale yet


wrestling




                                     looking for events during July
                                     4th weekend and found
                                     nothing at all. Surely there is
                                     something going on July 4th
                                     weekend.




ForeSee Results, Inc. Confidential                        429          Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out
                                     not on sale yet
                                                                      no
                                     did not have good seats i
                                     wanted to sit in




                                     The site did not get me to the
                                     info I wanted.
                                                                      I still don't understand the
                                                                      Convenience charge.




                                     im not sure of what im doing




ForeSee Results, Inc. Confidential                       430                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     The is the WORST, most user-
                                     unfriendly website I have ever
                                     tried to use. It is cumbersome,
                                     tedious, and very poorly
                                     designed. Trying to make
                                     purchasing decisions is
                                     frustrating and annoying.
                                     Getting all the way to the end
                                     of a several-webpage trip to
                                     find a set of tickets, only to
                                     discover you don't like the
                                     tickets, and THEN having to
                                     go all the way back to "square
                                     one" to start over is absurd. I
                                     should have the ability to
                                     changed at least one
                                     parameter of the process, at
                                     the decision-point, to then retry
                                     with the new parameters. If I
                                     want to look at a different day,
                                     different time, different section,
                                     etc., the user should have the
                                     ability to make a change to
                                     their criteria, and "instantly"
                                     see the results of the new
                                     request. Having to start over
                                     at the very beginning of the
                                     process is ridiculious. This
                                     website is pathetic!
                                                                          The questionnaire cam up
                                                                          before I was able to purchase
                                                                          the tickets!




                                                                          Fast and easy to complete




ForeSee Results, Inc. Confidential                        431                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     because there was no cheap
                                     events or NO chris brown
                                     tickets :(
                                     only you can answer why your
                                     site is giving me problems
                                     when I follow the instructions
                                     specified.




                                     extra fees are more then 50%
                                     per ticket, ticket price is 40,
                                     which I am sure you know!!!!


                                                                       It was very easy... don't like
                                                                       that clock ticking away but
                                                                       understand the reason for it!


                                     It said that tickets were not
                                     available online and the place
Dialog in the Dark and Bodies        said that I could purchase
The Exhibition                       them online

                                     Nothing Interesting is coming
                                     up




                                     could not get info for the next
                                     three months which i wanted


                                     i don't know...tickets werent'
                                     available for printing???


                                     Don't know. If I knew, I would
                                     have been able to buy the
                                     tickets




ForeSee Results, Inc. Confidential                        432                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                      When I didn't have my
                                                                                                      password, it made me lose my
                                                                                                      place in line. It was very
                                                                      from the venue                  frustrating.

                                                                                                       I was disappointed that the
                                                                                                       option to print my own tickets
                                                                      http://edgefest.edgelittlerock.c was not available to me for this
                                                                      om/main.html                     event.




                                     time limit on site not enough
                                     time to discuss before time up




Nascar


                                                                                                      dnt rush people to buy tickets!

                                     Because it said there were no
                                     events available during the
                                     time frame that I know the
                                     event is happening.




ForeSee Results, Inc. Confidential                      433                                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     unable to provide my
                                     password after numerous
                                     attempts. gave me an excuse
                                     that MSN was usually slow in
                                     receiving emails. Checked
                                     spam control and not in there.    I used customer service by
                                     Never received confirmation of    phone after I could not retrieve
                                     email sent from ticket master     my password by calling the
                                     with my password. Unable to       800 number and speaking with
                                     gain access into account.         a live person.
                                     no tickets available



                                     Not allowed.



                                     Order didn't up


                                     because there were no tickets
                                     available...everytime i want to
                                     go to a concert I always
                                     purchase my tickets from
                                     ticket master...I wantto bring
                                     my son to he Justin Beiber
                                     concert in toronto in August
                                     but unfortunately you do not
                                     have any tickets left :(

                                     no sold out event
                                     no tickets avialbale and the
                                     site doesn't list show as sold
                                     out




                                                                       please let us no what day the
                                                                       ticktes will arrive thank you.


ForeSee Results, Inc. Confidential                       434                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     NO TICKETS FOR
                                     LADYGAGA CONCERT


                                     I was looking for ticket price,
                                     but couldn't buy them.




                                     didn't have the event listed
                                     (even though it goes on sale
                                     this weekend)




                                                                       More interactive seat
                                                                       selection. I didn't like the
                                                                       tickets offered, but using the
                                                                       same price, could never get
                                                                       offered any different tickets.

                                     tickets not available
                                     I wanted to price up and
                                     perhaps purchase tickets for
                                     Wednesday night's game in
                                     Washington...however, I was
                                     unable to purchase as tickets
                                     were not available and
                                     tomorrow will be too late as we
                                     are more than a 30 hour drive
                                     to get there....
                                                                       I would like to have seen the
                                                                       excact seats I purchased

                                     tour date is not were I live




ForeSee Results, Inc. Confidential                        435                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     don't know




                                     Cause "Results not found"
                                     kept poping up.




                                     Yankees Tickets
                                                                        neworleanscvb.com




                                     Tix not on sale yet




                                     Nothing that I was interested in
                                     was available.



                                     does not give me any tickets




ForeSee Results, Inc. Confidential                         436                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     I attempted to purchase these
                                                                     tickets for my wife and I as a
                                                                     get away for us. I returned to
                                                                     the site to print our tickets and
                                                                     discovered that they weren't
                                                                     purchased. It would have
                                                                     been nice to have been
                                                                     notified. Fortunately there
                                                                     were seats available as I had
                                                                     already booked travel and
                                                                     rooms.




                                     Tickets were sold out at 1000
                                     when Thunder playoff tickets
                                     went on sale at 1000.


                                     Unable to see Nice AC/DC
                                     concert on 15th June 2010




ForeSee Results, Inc. Confidential                      437                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     poor selection of events
                                     (concerts)

                                                                al services are fantastic




                                     band wasnt near my home




ForeSee Results, Inc. Confidential                       438                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                        wonderful experience!




                                                        Yes the interactive map did not
                                                        work I had to access one
                                                        through a different website in a
                                           GFC.com.au   new tab. This was annoying.




ForeSee Results, Inc. Confidential   439                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     Said they were not for sale yet
                                     but then asked me to check
                                     other areas
                                     tickets not on sale
                                     I want to choose my own
                                     seats, ie. want to sit at an end
                                     of the row, versus getting
                                     stuck in the middle. The
                                     option does not show where
                                     the seats are actually located
                                     in the row and what other
                                     choices I have for seat
                                     locations.




                                                                        cmac

                                                                               Great site. Quick and efficient


                                     Not on sale yet




ForeSee Results, Inc. Confidential                        440                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                               Compared to amazon, it's a
                                                                                               right mess. Compared to
                                                                                               paypal, it's also a mess. Does
                                                                                               NOT meet expectations on
                                                                                               ease of use and requires too
                                                                                               many screens, clicks, and
                                                                                               weird moments of waiting.

                                                                                              ALL THE ADDITIONAL
                                                                                              SURCHARGES WERE
                                                                                              RIDICULOUS! IF THIS IS THE
                                                                                              ONLY WAY TO PURCHASE
                                                                                              TICKETS IT CERTAINLY
                                                                                              PUTS THE CUSTOMER AT A
                                                                                              DISADVANTAGE AND IT IS
                                                                       ORLANDO VISITORS EVENT NO MORE THAN HIGHWAY
                                                                       PAGE                   ROBBERY.



                                     TICKETS AT A REASONABLE
                                     PRICE NOT
                                     AVAILABLE
                                     could not find out when tickets
                                     go on sale


                                                                                               Who thinks up those words the
                                                                                               site uses to keep computers
                                                                                               from automatically getting
                                                                                               tickets? "SS-9's"?




ForeSee Results, Inc. Confidential                      441                                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     You're website lacks important
                                     info about purchasing tickets.
                                     I talked to someone on the
                                     phone and they too were of no
                                     or little help. You need to
                                     have a reliable email address
                                     for questions and need to be
                                     more detailed about what
                                     tickets are for sale on
                                     presales, more than just the
                                     section and the "interactive
                                     maps" are just seating maps. I
                                     hate this website for problems
                                     like this.

                                                                       You should be able to choose
                                                                       actual seats. I purchased
                                                                       tickets and chose "best
                                                                       available" and did NOT get the
                                                                       best available!


                                     don't understand the concert if
                                     it is general admission or
                                     parking lot concert

                                     had trouble selecting my seats


                                     last night i it kept saying how
                                     my email and password were
                                     invalid upon purchasing
                                     tix...which is weird cuz i was
                                     logged on..it was too late to
                                     call Ticketmaster..and so I did
                                     it today and NOW my tix are
                                     Sold Out!! I'm sooo very
                                     upset..Because I've purchased
                                     tix on here before




                                     tickets not made available


ForeSee Results, Inc. Confidential                       442                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       no


                                                                       I had confusion because I
                                                                       guess I have two accounts. the
                                                                       email I got probably used an
                                                                       old cookie, and logged me into
                                                                       the old account.

                                     Their system wouldn't let me in




                                                                       I do not like that you have to
                                                                       keep starting over if you want
                                                                       to check for better seats on
                                                                       different days




                                     Too confusing, everytime I
                                     wanted to look at different
                                     seats I had to start over. I
                                     would like to search by
                                     available seats by visulizing
                                     what is available.




ForeSee Results, Inc. Confidential                       443                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                           Get rid of the bit diddlers and
                                                                                           get customer service people to
                                                                                           set up your purchasing
                                                                                           processes.

                                                                        broadway chicago




                                                                                           I like the fact that the
                                                                                           convenience charges are now
                                                                                           shown together with ticket cost
                                                                                           for one charge, though there is
                                                                                           still a separate order charge.
                                                                                           This is ridiculous. Just charge
                                                                                           me one price for the ticket. I
                                                                                           wish I could select other seats.
                                                                                           I can't imagine there are only 8
                                                                                           seats left on the top level 2
                                                                                           months out? (maybe, but still).
                                                                                           There were NO other
                                                                                           selections. I'd like to see all
                                                                        Yahoo              available sections to pick from.
                                     tickets for simon & garfunkel
                                     were 180 each!
                                     inability to select a particular
                                     section of the arena that I'd
                                     like to sit in.
                                                                                           The service fee per ticket
                                                                                           could be a LOT
                                                                                           less!!!!!!!!!!!!!!!!!!!!!!!




                                     Not enough time allowed to
                                     make decision. Info not
                                     accurate on number of tickets
                                     allowed to purchase


ForeSee Results, Inc. Confidential                         444                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     Ticketmaster was not selling
                                     the tickets I wanted.
                                     Not on sale yet




                                     redirect to other site
                                     Website not working. I tried to
                                     place my order 4 times

                                                                       facebook.com               High transaction fee!



                                     could not get through




                                                                                                  3 minutes is to quick. I kept
                                                                                                  having to redo as I could not
                                                                                                  work your sight quick enough.
                                                                                                  I dont like the time limit and
                                                                                                  not able to choose the seats
Comedy                                                                                            that are available.

                                     sold out

                                                                                                  Yes.I was unaware of the code
                                                                                                  to use to purchase presale as i
                                                                                                  didn't get an email.I probably
                                                                                                  would have gotten better seats
                                                                                                  if I didn't have to phone you
                                                                                                  first wasting time
                                                                       santa barbara bowl/venue

                                                                                                  still not sure if there are seats
                                                                                                  is so where are we sitting




ForeSee Results, Inc. Confidential                       445                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     date for concert isnt posted yet

                                     yes.!

                                     wouldnt allow me

                                     seating unavailable
                                                                        gift card purchasing was a bit
                                                                        confusing
                                                                        i hate the clock.
                                     cause u didnt tgell me how to
                                     do it!!!!!!!!!!!


                                                                        The purchase made was
                                                                        incorrect but i have to wait for
                                                                        your business to have a
                                     i wanted tickets for multiple      representative to cancel the
                                     days and the tickets were          order or split it out as i
                                     issued all for the same day!       intended for each day.

                                                                        please have 4 tickets


                                     tickets sold out

                                                                        Fees are way too high!
                                     I wanted to see about tickets
                                     for the George Straight concert
                                     at the Alamodome for March
                                     27th and they don't have a
                                     banner saying sold out or
                                     anything, but couldn't find out
                                     anything




ForeSee Results, Inc. Confidential                         446                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       I was trying to work out where
                                                                       general admin was on the
                                                                       seating chart. It was not listed
                                                                       or shaded in a different colour
                                                                       than the allocated seating in
                                                                       Etihad stadium for the North
                                                                       Melbourne Vs Melbourne AFL
                                                                       game. I ended up just going
                                                                       for the cheaper option and will
                                                                       settle for general admin where
                                                                       ever it is located. I assume the
                                                                       third level. Also when i was
                                                                       looking at buying seats i
                                                                       couldn't zoom in far enough to
                                                                       see the numbers showing the
                                                                       sections, i could only zoom in
                                                                       once. The ticketek website has
                                                                       better maps that pop up in a
                                                                       large screen.

                                     Couldn't find city close enough
                                     BULLSHIT FUCKING
                                     WEBSITE                           FUCKOFF




                                     I could not get the seats I
                                     wanted and was unable to talk
                                     with a human.

                                     because i want to print my
                                     tickets


                                     I needed to see what seats
                                     were available at a realistic
                                     price




ForeSee Results, Inc. Confidential                        447                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out event
                                                                                     Your fees are exorbitant, but
                                                                                     since you have the market in a
                                                                                     stranglehold, I guess we don't
                                                                      www.rush.com   have any other options.




                                     Would not let me continue
                                     without a promotion code
                                     which I didnt have.



                                     because they don't have good
                                     seatings
                                                                                     Finding avaiable seats is
                                                                                     terrible! Cant you come up
                                                                                     with more options at once?

                                                                                     no


                                     I kept searching for MN Twins
                                     tickets or Mariner tickets and
                                     the game never showed up for
                                     7/30... maybe you're not
                                     selling for that game yet, but
                                     stubhub.com is... so why
                                     wouldn't you be. I never found
                                     the event so I gave up.




ForeSee Results, Inc. Confidential                      448                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     It kept switching different seat
                                     availibiltiy back and forth



                                     I was trying to purchase pre-
                                     sale tickets with a passcode
                                     that I received from being a
                                     member of a fan club.
                                     However, I never could
                                     purchase any. I firmly believe
                                     Ticketmaster only makes 10
                                     tickets available for pre-sale
                                     and when they are gone, they
                                     are gone. I tried for over an
                                     hour to get tickets but it kept
                                     saying tickets not available for
                                     what I selected. I tried every
                                     combination (# of tickets, best
                                     available, etc.). This has
                                     happened numerous times for
                                     numerous events that I have
                                     tried to get tickets for during
                                     pre-sale and when the tickets
                                     for come up for regular sale.
                                     But then, I see tickets listed on
                                     StubHub and other big online
                                     ticket brokers for 10 or more
                                     times the price. It just doesn't
                                     seem right.
                                     CREDIT CARD CHANGED
                                     FROM OLD ACCOUNT. CAN I
                                     SUBMIT NEW CREDIT CARD
                                     NO. TO PURCHASE TICKETS
                                     ?


                                     tickets not on sale yet


                                     MY TICKETS HAVE NOT
                                     BEEN MAILED YET
                                                                         Seating diagram was vague.




ForeSee Results, Inc. Confidential                        449                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     too expensive




                                     The information wasn't listed in
                                     any receipts or any other
                                     history information available
                                     and the information wasn't
                                     emailed to me as far as I can
                                     tell, though it was in the menu
                                     as something that was coming
                                     with the tickets when I was
                                     paying for my tickets.


                                     Tickets not on sale to general
                                     public until May 1.




                                     Simon& Garfunkel. Concert is
                                     cancelled. Wanted more
                                     information. Nothing here.


                                     I have tried for weeks to get
                                     tickets for The Adams Family,
                                     but have been unable. This
                                     site does not allow one to
                                     purchase tickets. You are
                                     doing a great disservice to the
                                     producers of that play. It is
                                     impossible to buy tickets!!!!!
                                     Also unable to phone for
                                     tickets.




ForeSee Results, Inc. Confidential                       450            Satisfaction Performance Report
Date Created: 05/02/2010


                                     no available justin bieber
                                     tickets in my area


                                     Decided not to purchase pre-
                                     sale tickets because no floor
                                     seats were available. Will wait
                                     until Saturday morning to try to
                                     get floor seats.




                                     Tickets not on sale yet.
                                     PRODUCT NOT YET ON
                                     SALE




                                                                                         I hate dealing with
                                                                                         Ticketmaster. I go directly to
                                                                                         the venue to purchase tickets
                                                                                         whenever possible to avoid
                                                                                         dealing with Ticketmaster-
                                                                                         riduculous fees - terrible
                                                                                         service in the past getting
                                                                                         tickets to print even when
                                                                                         charged a fee - terrible
                                                                                         operations and I avoid
                                                                                         whenever possible.




                                                                        102.1 The Edge
                                                                                         very pleasant




ForeSee Results, Inc. Confidential                       451                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Didn't find options desired.

                                                                                       no

                                                                         latino 96.3

                                                                                       Paperless tickets suck.
                                                                                       Everyone hates them.
                                     Because they did not have a
                                     reasonable price on their
                                     tickets



                                     you dont have the phantom of
                                     the opera musical from ny on
                                     sale

                                     not on sale
                                     Tickets were sold out
                                     I wanted to find all musicals
                                     playing in Minnesota. Iam not
                                     going to travel 300 miles to
                                     watch the Lion King
                                     not enough information




                                     The seats I wanted did not
                                     come up for purchase.


                                     caught in a loop that made me
                                     enter a promo code, just to
                                     buy tickets. I wasn;t trying to
                                     do any special promo, just get
i gave up b ecuase ur site is        tickets, but it wouldnt let me do
too frustrating                      that. i gave up in frustration
                                     It couldn't bring up my order
                                     number


ForeSee Results, Inc. Confidential                        452                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                     You should not promote 2 very
                                                                                     similar VIP tix options on the
                                                   Site said I was buying VIP tix,   site and then only offer one for
                                                   found out I purchased             purchase, I thought they were
                                                   Dinner/Show tix, I am not         the same offer. This is a bait
                                                   happy                             and switch.

                                                   not on sale yet


                                                   looking for powderfinger
                                                   ballarat ticket info


                                                   uickets not shown to be
                                                   available
                                     lewis black

                                                   No money.




                                                   seats



                                                   Not on sale yet


ForeSee Results, Inc. Confidential                                     453                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Wouldn't accept my credit card
                                     details for some unknown and
                                     unexplained reason. Very very
                                     poor service.


                                     I was looking for dates for an
                                     event and I couldnt find it. I
                                     think I missed the event. My
                                     fault not the sites.




                                     sold out
                                     tickets too expensive to
                                     purchase


                                                                      Yes. I hate that I have to log
                                                                      in. WHY? I don't care about
                                                                      the convenience of you storing
                                                                      my info. I would rather you not.
                                                                      I only use this site about once
                                                                      a year and everytime it's a
                                                                      hassle that I have to get my
                                                                      temporary password sent to
                                                                      me, then reset, etc etc. And
                                                                      you didn't give me a seating
                                                                      chart!! I had to minimize the
                                                                      window and log onto the main
                                                                      website for Fair Park Dallas to
                                                                      see where I may be sitting.
                                                                      VERY INCONVENIENT!!!
                                                                      Very expensive!! Too many
                                                                      add-on charges.




ForeSee Results, Inc. Confidential                       454                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     not on sale yet




                                     No ticket that I wanted for the
                                     USOPEN for Sat. Sept. 4




                                                                                          The extra password were at
                                                                                          times very difficult to read.




                                     Wasn't avaiable yet.
                                     No tickets available


                                     Tickets not available yet

                                                                                          Process is fine. Services
                                                                                          charges are outrageous.


                                                                                          No

                                                                       pantages theater




ForeSee Results, Inc. Confidential                        455                                           Satisfaction Performance Report
Date Created: 05/02/2010


                                     No passcode received for
                                     advanced ticket sales thru my
                                     ticketmaster.
                                                                     Why is there a charge to
                                                                     receive your ticket via e-
                                                                     mail?!!




                                     Artist not performing in my
                                     area




ForeSee Results, Inc. Confidential                       456                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     not available - should be
                                     removed from site (tried all
                                     options including premium and
                                     single seating)




                                     you tell me.. WE'RE SORRY,
                                     WE'RE UNABLE TO
                                     PROCESS YOUR REQUEST.
                                     PLEASE TRY AGAIN.. over
                                     and over and fucking over..
                                     seriously..
                                                                     Tried to purchase two more
                                                                     and would not allow it


ForeSee Results, Inc. Confidential                     457                       Satisfaction Performance Report
Date Created: 05/02/2010




                                           would like to see the use of
                                           true interactive seat maps for
                                           events that are reflective of
                                           actual venue with ability to
                                           click on and purchase ticket
                                           for specific available seat just
                                           like picking an airline seat.
                                           sometimes, it is better to sit in
                                           the upper or lower deck if the
                                           only available stage seats are
                                           the ones off to the far right or
                                           far left... but, the site does not
                                           allow you to see all available
                                           seats... just tells you that it is
                                           showing you the best available
                                           tickets

                                           All of the added charges by
                                           Ticketmaster are a rip-off with
                                           very little value added.
                                           Seriously, charging for email
                                           delivery of tickets we print
                                           ourselves? Ridiculous!




                                           I was not told my seat
                                           numbers. I was only told he
                                           level and section..



                                           Slow and errored out... very
                                           frustrating!!




ForeSee Results, Inc. Confidential   458                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     no concert available
                                                                    BU-agganis arena




                                     No available wheelchair
                                     accessible seats.




                                                                                                  I think the words are hard to
                                                                    Web site for the Des Moines   read that you have to type in to
                                                                    Civic center                  continue.

                                     Tickets weren't on sale yet,
                                     even though advertised by
                                     suns on local broadcast.

                                     Said the site was down. To
                                     check back later




ForeSee Results, Inc. Confidential                       459                                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                     I could not find what tickets
                                     were available for the event.


                                     could not find a waste of my
                                     time




                                     it's not listed yet
                                     Comcast Arena



                                     event is at a time when I will
                                     be away from home.

                                     I should be able to get a
                                     refund for mailed tickets
                                     tickets not on sale yet




ForeSee Results, Inc. Confidential                         460        Satisfaction Performance Report
Date Created: 05/02/2010




                                     see above note
                                     Page would not load, don't
                                     know if even was sold out.


                                                                          I like the interactive seat map
                                                                          very much!
                                     Kept receiving message that
                                     "Sorry, no exact ......." couldn't
                                     purchase tickets for event
                                     8/29/10!!!!
                                     For some reason it would not
                                     pull up my area, Fort Smith
                                     Arkansas for a concert on May
                                     21, for Mranda Lambert.
                                     KMAG said this was the place
                                     to get tickets and I could not
                                     even find them.

                                                                          Seating Chart, to generic, not
                                                                          even a listing on what seat
                                                                          numbers start where, Where
                                                                          was the Inteactive Seating
                                                                          Chart?

                                     tickets no longer available

                                     forgot password
                                     tickets not avialable online




ForeSee Results, Inc. Confidential                         461                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                         Yes... There was a glitch as it
                                                                                         pulled up my Mastercard site
                                                                                         and it kept going and going
                                                                                         and the time was running out.
                                                                                         I finally had to pay by different
                                                                                         credit card and wasn't happy
                                                                                         and didn't want to lose my
                                                                                         seats. Additionally I went in
                                                                                         and tehre was no interactive
                                                                                         map and it pulled up seats not
                                                                                         clearly in interactive map and
                                                                                         then I went back in and there
                                                                                         was the map. It took a while to
                                                                bostonceltics.com        load
                                                                www.margaritaville.com
                                                                                         No
Show Place Arena Events (
Cat Walk)




                                                                venue website


                                     because the scalper have
                                     scammed your site.
                                     its corrupt                                         corrupt




ForeSee Results, Inc. Confidential                     462                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     i am a travel agent and
                                                                     purchase tickets for many
                                                                     differnt clients. It would be nice
                                                                     that it used me as the lead
                                                                     person not some old client
                                                                     name


                                     The season lawn pass tickets
                                     were on sale for some reason.
                                                                     Charge less on fees!!! went
                                                                     from $57 to $72.

                                                                     The clock ticker makes me
                                                                     nervous. I usually complete
                                                                     my transactions pretty fast and
                                                                     it slows me down!!!




                                                                     having to continually put in my
                                                                     address is a pain. It should
                                                                     auto populate or you should
                                                                     able to save your address.




                                     artist not available


                                     WANTED TO FIND TICKETS
                                     FOR A GROUP OF 8 TO SIT
                                     TOGETHER AT A CONCERT.
                                     IT WOULD ONLY LET ME
                                     SELECT UP TO 4.

                                     the web site was not able to
                                     help me

                                     tickets sold out


ForeSee Results, Inc. Confidential                          463                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     tickets too high




                                     Did not have a preorder code
                                     Tickets not on sale yet.

                                                                    got great tickets

                                                                    I dont understand the
                                                                    convience fee. Most places,
                                                                    like airlines, charge less for
                                                                    using the web but you charge
                                                                    more. It is cheaper to use will
                                                                    call. That is just wrong.


                                                                    I needed a more detailed map
                                                                    of the seats. I don't really know
                                                                    where I am exactly were I am
                                                                    sitting.
                                                                    Would like more time on the
                                                                    clock for slow people like me
                                                                    that can't type very well.




ForeSee Results, Inc. Confidential                      464                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.




see 27.1                                                              know all of an artists stops    jpozain@yahoo.com
                                     cant get my afl member tickets
                                     any other way                                                    bommafan1@bigpond.com




                                                                                                      phrendave@embarqmail.com


                                                                      Quit with all the extra fees,
                                                                      maybe you'll get more
                                                                      purchases.


ForeSee Results, Inc. Confidential                                                         465                                   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                 Yes, have the ticket receipt
                                                                 contain the correct
                                                                 information.
                                                                 Give the hotel that we select,
                                                                 the price of two day stay and
I'm not sure of the dates and                                    tickets of the performers that
whether we're driving or flying                                  we choose                        demwcg@gmail.com
Just browsing for the future

Because you didn't have what i
was looking for.                                                 no                               exautomotive@bigpond.com




                                                                                                  taramaescott@yahoo.com
tickets not availabel yet.                                                                        dodgersguy@hotmail.com
payday isnt til 2 more weeks
=P
Your site was not able to
provide the page in order to
purchased                                                                                         martin_pertrina@yahoo.com
                                                                                                  karina.perales@tenethealth.co
no credit card                                                        n/a                         m
                                                                      don't "lock in" locations, be
                                                                      about to search multiple cities
                                                                      and states at one time for the
                                   the prices, dates, seats,          same event. My ticket master
                                   location of venue, availability account NEVER shows my
Site made it too difficult to find of the different types of tickets, previous events, have that
my event, decided not to buy and ability to obtain any level fixed might help. Please and
because of annoyance.              of ticket                          thank you!                      lostinthedays@yahoo.com
sold out                                                              no good site                    hgrams123@att.net
just browing

Still looking check with family                                                                   drj_kelly@yahoo.com

Could not find the tickets I
wished to purchase and was                                       More user friendly material as
not willing to settle for what                                   well as an easier way to pose
was avaliable.                                                   questions.                     tiffany.coleman.09@gmail.com




ForeSee Results, Inc. Confidential                                                   466                                          Satisfaction Performance Report
Date Created: 05/02/2010


Didnt find an event for this
weekend.                                                                                  fmoniquecole@gmail.com
it is not ready the date & time
for the event                                              better seating description     veronicamorillo@hotmail.com



there was an error on the page                                                            nicole_chucky@yahoo.com
site is down check back
message


not sure of dates want to
discuss with other family
members before making
purchase

                                                           Allow users to choose seats
Want ideal seats.                                          instead of it being random.    ashlee937@aol.com
                                                           No presales..This would give
                                                           everyone a more fair chance    posekonirox@buckeye-
No ticket prices available yet.                            to get god tickets.            express.com

                                                                                          tibornagy@tmail.si




CONFIRMING DATES
i am just looking for ticket                               it is very hard to access my   guess_who_4545@hotmail.co
ideas                                                      favorites and my account       m
ZDNDKLDNVLND AND I                                         gfhffnfn or ASDBAKCBAKCB
DIDNT ANBLS*****                                           OR MAYBE EVEN *********        YYYYY00@AIM.COM


Couldnt find floor seats for                               Should add more specific
Justin Bieber concert.                                     details to concert descriptions. kristinmcclure@bellsouth.net

need confirmation from wife
and grandchildren                    what we want to see                                  euanmac@hotmail.co.uk




ForeSee Results, Inc. Confidential                                             467                                         Satisfaction Performance Report
Date Created: 05/02/2010




sold out                             sell MORE tickets
Couldn't find reasonable
seating - too lengthy search         Having to re-enter the security
process.                             code for each search is stupid. rfloyd@tctwest.net
because I wanted to purchase
with cash or a cheque not a          relevant venues' phone
card                                 number                          karen@kstead.wanadoo.co.uk
                                     show when a event is sold out.
                                     and make it an option to look
                                     further into the future for
                                     events because right now it is
                                     only at 90 days and it could be
ticket was not available yet         more then that                  mexifry13@yahoo.com




Dates may clash with holiday
all ready purchased them. was
checking on stattus of tickets
and double checking on date
and tiem of event                                                      lindaadler80@hotmail.com
because i don´t have a credit        improve the map of the sittings
card only debit card                 is not very specified.
Artist is not on sale yet
                                                                       marisol211@hotmail.com
just looking around.                 none




                                     Less fees




                                                                       BRENDA.M.JACKSON@MAR
already have tickets                                                   SHPM.COM


ForeSee Results, Inc. Confidential                       468                                      Satisfaction Performance Report
Date Created: 05/02/2010




i would like to know in advance                                     tell me before they go on sale     petenauer@hotmail.com
                                                                    Target events to customer's
Looking for discounts                                               zip code                           dminott@domino-biz.com
                                                                                                       w_hornaday@yahoocom
Just browsing the site.                                             no
nothing acceptable as yet                                                                              cabolton1@ntlworld.com


Didn't have tickets for my area.




                                                                    See comments above. Also,
                                                                    the "pre-sales" are a sham.
                                                                    This concert showed sold out
                                                                    weeks ago, now tickets are
                                                                    magically available again.
                                     Usually only choice. See       Once again, Shame on
                                     comment above!                 Ticketmaster!

just printing tickets




                                                                    if there is an advertised promo,
                                                                    I need to come to your site and
                                                                    pick that promo, not be
                                                                    confused over trying to figure
                                     ticket promos cant be picked   out how to apply the promo on
Read above                           directly                       my ticket purchase
Buying tomorrow. Setting up
profile
because                                                             no




ForeSee Results, Inc. Confidential                                                      469                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     I need to find a phone number
                                     to refund one ticket I can't find
                                     a phone number...                 filmcoach@tx.rr.com


Date did not fit my schedule.




                                                                     petraevelyn.sanchez@delta.co
                                     no                              m
                                                                     ksharris30@yahoo.com
only browsing
couldn't find childrens ticket
prices                               state childrens prices          ellkeith@yahoo.com
                                                                     ekruger@ochsner.org

                                     I wanted to verify my credit
                                     card number but cannot figure
Tickets are not on sale yet.         out how.                      jill-cook@att.net


                                     Special buying features may
                                     be a success but seem to be
Unable to get system to take         more of a turn off when they
my credit card                       don't work properly             dsedman@yahoo.com
                                                                     ariapeligian@yahoo.com
                                                                     detectiveennis@yahoo.com
It wouldn't let me because the
c.c. verify wasn't working
properly.
                                                                     susan.maldonado41@yahoo.c
                                     no                              om




ForeSee Results, Inc. Confidential                       470                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Using the specified date range
                                                   is not very straight forwaard
                                                   and irritating because it keeps
                                                   resetting each time you search
                                                   for something new. That is my
                                                   biggest annoyance with the
                                                   Ticketmaster site. Other than
                                                   that its generally very good.   oliver_harrow@hotmail.com


not enough time
                                                                                      rossacannizzo@gmail.com

still trying to decide which
event to attend.                                   no                                 dpurvis01@verizon.com
friends haven't confirmed

I was seeking prices for entry
to MCG for a group with
disabilities                                                                          barry@ucce.org.au

                                                   option to search for best
                                                   tickets across flexible dates

                                                   Or scan available seats across
duh                                                dates

                                                   fewer hidden charges, the $4
                                                   extra fee didn't appear until the
                                                   final check out...if there was
                                     only option   another option I would use it! ralph7000@gmail.com
                                     the artist

No results came up for the                         More information if a show is
venues/shows                                       sold out or has limited tickets.
scalpers got the good seats
                                                   Have an easier way to look at
                                                   concert information for all
No concerts in Utah                                artists.



                                                                                      ROBIE3@VERIZON.NET




ForeSee Results, Inc. Confidential                                      471                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Everyone I know hates
                                     ticketmaster and feels it's a
                                     monopoly scam.
sold out                                                             rdinmarz@yahoo.com


                                     See above. Allow requested
                                     or suggested locations & then
                                     assign seats as close thereto
                                     as possible. When going for a
The seat locations have              second round, there is usually
changed little in 10+ days I         no change in seat location
have been trying to gett to          unless you specify a change in
WWE Raw in Jacksonville, Fl          number of seats.               djordan5@att.net


didn't find the right event.                                         pandagirl_94
I'm not ready.                       none


nothing available                    no i don't                      lynstr3@aol.com

Needed to check with friends.
                                     Make the fees more
                                     reasonable




ForeSee Results, Inc. Confidential                        472                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     Improve selecting seats!!!!!
                                                                    walshkc@gmail.com
Not on sale yet




ForeSee Results, Inc. Confidential                       473                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     Ability to see vacant seats and My comment should be
As above                             choose                          enough                         kochy02@hotmail.com
No tickets available.

                                                                   Some of the search results
                                                                   were seemingly unrelated to
None of the artists I search                                       the keywords i searched. Still
has dates posted.                                                  unsure about why this is.        maxb1994@aol.com

already had                                                        no
Need to ask others to pay up
front as my Live Nation friend
can no longer help me get my
tickets at a reduced price.I
may not be able to attend as
many concerts now as I cant
afford it                                                          no                               wandarudler@gmail.com
No events that I personally
want to see in the next month.
The only other event I was
interested would be a
purchase for my spouse and
have to check to see if she
would want to go see the
performer before making the
purchase.


                                                                   More suggestions if a ticket is
                                                                   unavailable. I KNOW nothing
                                                                   is ever Pope sold out, meaning
                                                                   if the Pope were to show up
                                                                   the day of the show, would
                                                                   there be a ticket for him?
I kept getting error messages.                                     There always would be.          gtsoprano@aol.com




ForeSee Results, Inc. Confidential                                                     474                                  Satisfaction Performance Report
Date Created: 05/02/2010




Because you suck...no
available tickets for the
concert for almost 4 months...                                          aawheeler@gmail.com
I will consult with a friend
before purchasing group
tickets                                                                 daviesvirtue@optusnet.com.au
research

                                     add selected seating to printed
                                     receipt                         ec8150@sbcglobal.net

                                     Provide more info when tickets
                                     are not currently being sold.
                                     Don't group so many possible
                                     problem causes (i.e. wrong
Checking for friend and let her      password, someone else on
know now working. It was not         line at same time, select
working for session tickets in       another date, select another
past days.                           number of tickets)



it wouldn't let me as i had to
supply Zip and Stae..I am            make it international, so I can
using site in UK.                    buy usng my UK address!            paul.phear@sky.com

                                     Put more dates on one page. I
                                     was clicking over and over to
Waiting for a friend to confirm      get to the page I wanted. Or
she wants a ticket so I can          block dates for a particular set
book 3 seats together.               of concerts or shows.


                                     Nope. It works fine.           mmm10@caa.columbia.edu
                                     more info on the artist; more
                                     detailed seating shown-ie seat
not enough info on the artist        #'s- where they are            lagbma@yahoo.ca


ForeSee Results, Inc. Confidential                       475                                           Satisfaction Performance Report
Date Created: 05/02/2010


need to find oyt how many
people are going before                               not at this time. i thought the
purchasing tickets                                    site was great. thank u.          bunkalee12@yahoo.com
Finances                                              Including more venues             teemack64@yahoo.com

                                                      Please change the Add-to-
                                                      faves group so that the
                                                      customer can either look
                                                      alphabetically or else the
                                                      customer can know how many
                                                      more pages he/she needs to
I didn't like anything out there                      sift through. I wasn't ever able
and even if I did the prices are                      to edit my preferences the way
too expensive/not worth the                           I wanted to...btw thank you for
money.                                                the survey.                      myfavteach@hotmail.com




                                                      See above                         jane.girvan@btinternet.com
                                                                                        onered65@aol.com


I'm not certain I want to attend
the show.
just browsing

                                                      reduce ticket fees
                                     what??? a band   what is convenient????            glqns1745@yahoo.com
not on sale                                           no
Purpose was to downloan
previously purchased tickets                          Am satisfied



too many bogus charges               cost




didnt find tickets I wanted
I am waiting until I am positive
that I can go.                                        No, I am satisfied.               CourtneyL374@aim.com


ForeSee Results, Inc. Confidential                                          476                                      Satisfaction Performance Report
Date Created: 05/02/2010




purhased earlier                                                               rmclendon@yahoo.com

i think they are sold out
                                                  very good                    faby_17_89@hotmail.com


                                                  Cut out some to the charges
                                                  such as the "inconvenience
                                                  fees" and charges to print your
                                                  own tickets. We do all the
                                                  work and you charge us for it.
                                                  TicketMaster has a crappy
                                                  reputation that seems to be
                                                  well deserved.                  docconn@oakridgeendo.com
Promo codes provided did not
give any discounts as they                        That the promo codes would
were suppose to.                                  work properly.               scootsmckay@yahoo.com

schedule issues                                                                maryannpratt_26@yahoo.com

Not shopping
                                     the artist                                hessmagic@aol.com
Tickets appear to be
unavailable                                                                    killalovely@hotmail.co.uk
not ready
                                                  events by site, longer calender
no interesting venues                             dates                           sbrennan3131@yahoo.com

Not available yet                                 survey is way too long

Couldn't get tickets!

just wanted to print a ticket                     no                           dwdandptd@msn.com
there was no events on the
date i was looking for

because you dont have this
event"All Star Game"


ForeSee Results, Inc. Confidential                                   477                                     Satisfaction Performance Report
Date Created: 05/02/2010


I didn't find the tickets that I
wanted.
tickets aren't available yet         no

won tics trying to see if i could
get handicapped seats with
tics i won.                                                          sweetstingrt59@yahoo.com

just looking for a furture event!    have select rows.




                                     Improve your sites ability to
Could not complete order on          process billing options and
my Mac - had to use PC.              credit cards.

I did a review.                                                      marty_391@hotmail.com



Can't until 10:00 AM tomorrow        no                              ganders2@cox.net

got to find out which one she
wants to go too.                                                     kevinmanley@mkgc.co.uk

                                     offer more options for sold out merede3@comcast.net
See above.                           shows!!                         Thanks for nothing, then.

Researching available seats &
ticket prices on various days.       more precise seating map
not on sale yet
not on sale yet
Seat selection sucked                stop holding the good seats!
not available yet

fu




                                                                     mercedesman13@aol.com




ForeSee Results, Inc. Confidential                        478                                    Satisfaction Performance Report
Date Created: 05/02/2010


                                     no



Tickets not on sale yet
                                     Get more options for the Super Joe-
Poor Ticket Options                  Bowl!!                         shirley1198@sbcglobal.net




couldn't find what I needed
tickets were supposed to be
on presale through 10pm
central and weren't available at
9:20pm                               none




                                     Improve ease of use to
See answer to question 27.           purchase handicap tickets.
tickets not on sale yet
                                                                       kistinpa@sunlink.net
just browsing
No act I'm interested in

                                     Rebuild the site to be
                                     customer interactive and
                                     friendly ... not the spartan
                                     interface developed to capture
                                     funds. Ramp up a live
                                     customer chat service 24/7.
                                     Expand operation hours for
                                     phone based customer service
                                     if this is not possible. Better
                                     usage of color and theme on
frustrated by online interface       the Site.




ForeSee Results, Inc. Confidential                       479                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     Again, remember that some of
                                     us are not able to work
                                     computers as well as the
                                     youngsters.                  nlmy@sbcglobal.net

                                     Lower the convenience
                                     charge!!!!!!!!!! The prices really
The convenience charges              make me consider not buying
discourage me from                   the ticket at all or purchasing it
purchasing more frequently.          at the venue itself.
Not what I wanted
undecide
                                     Seating maps. You should
                                     look at how Cirque du Soleil
                                     does it. And, also, it's difficult
                                     to search for prices/seats on
                                     different days if you are
                                     flexible with the dates you can
Looking at seat availability         attend.



                                                                          mlittman1@ameritech.net
                                                                          jpugz3@hotmail.com


                                     yes for example the 3Oh!3 and
                                     cobra starship tickets coming
                                     available in house of blues
                                     availability confused us. we
                                     tried lookin up closer seating
                                     and it seemed that we couldnt
said sold out :(                     request the closer seating     truth362005@yahoo.com

                                                                          tdcjnj438@msn.com

                                     give SOLD OUT as one of the
                                     reasons why tix. are not
Justin Bieber tix. not available.    available.                  alegreevents@msn.com




ForeSee Results, Inc. Confidential                         480                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                   I'd like a detailed seat map of
I still need to clarify seats!                     the colosseum                     ltadejatiu@comcast.net


no money

                                                   Could not find Energy Solution
the event not on sale yet!                         Arena on your web sight?       ddmontano@yahoo.com
                                                                                  leos4fun@yahoo.com

                                                   make it easier
just researching today whats                       seating chart needs
on                                                 improvement                       maurando14@hotmail.com




Because your system is
corrupt and Ticketmaster
doesn't seem to care. I am not
a neophyte when it comes to                        How about for tough tickets go
purchasing tickets for hard                        back to the old school system
shows, but this on sale stinks                     of outlet only, but that wont
of corruption. I happen to                         work as they are corrupt too.
know the director of the Greek                     It would help cut down on the
Ticket sales and she will be                       scalper tactics for the tougher
notified about the corruption. my favorite bands   shows.                          beephree1@hotmail.com




ForeSee Results, Inc. Confidential                                       481                                  Satisfaction Performance Report
Date Created: 05/02/2010




it would nt let me i tried a hour                                plz gv me the 3 24 dol tickets
and gv up                                                        to the show                       billsfan1112@yahoo.con



                                                                 TELL ME EARLY IF YOUR
Our ticketing system is                                          SYSTEM IS DOWN, INSTEAD
currently unavailable due to                                     OF MAKING ME DO ALL THE
routine maintenance. Please                                      SELECTING, AND THEN
check back at a later time.                                      TELLING ME I'M SOL.
not available at this time
                                                                 It would be nice to include
                                                                 more than one area or state
No money                                                         when searching.                   ajjhalder@gmail.com
I do not know if i can get off
from work to attend yet.                                         not at the moment.

                                                                 make it more easier to find
not happy to                                                     what you want to access           www.smc1964@hotmail.co.uk
will later today probably                                        no                                fschulk@huntel.net


did not have who i wanted                                        more straight forward             nemi40@live.co.uk




Not decided on numbers
attending



                                     hang with my duaghter and   I miss the old when you went
couldn't find them                   see new culture trends      to a ticket both to buy tickets   Cjlx@hotmail.com
couldn't get the tickets i
wanted

no seats available                                                                                 mary.harrison@hotmail.co.uk
I'm undecided about attending
event.                                                           N/A




ForeSee Results, Inc. Confidential                                                    482                                        Satisfaction Performance Report
Date Created: 05/02/2010


just looking for up coming
concerts and comedy shows                                                         ghenning@my.monroeccc.edu


                                                  when entering date (i choose
                                                  today's date) i'd rather have
                                                  the choice to see all events
                                                  rather then by category.. you
need to confirm with other                        might have it avail, but if you
person to which event to go to                    do i didn't find it easy.. so i
.. either lacross or blue man                     entered each category to see
group... waiting to hear from                     what was going on tonight.. ie.
her                                               sporting events, thearte.. etc. ocatkitty@yahoo.com
not found

                                     security
have to talk to other going with
to the event                                                                      salcal007@yahoo.com
                                                  Easier return to desired date
                                                  when no tickets are available
                                                  at selected price               No promotions




could not find a seat in section                  allow a search for individual
301                                               sections/seat numbers           kcwojo@bellsouth.net

Need better seating chart.
Abreviations - Example
FCORCH. RCORCH, What is                           Have a choice of normal and
diff. between AA and A ORCH.                      sight impaired for screens.     j.aussey@cox.net
                                                  lower the convenience
                                     performers   charges!
                                                  Ability to ask for certain
                                                  seating such as aisle, front,
could not get an aisle seat                       back, center

TICKETS NOT ON SALE YET                           NONE                            ehallh@aol.com




ForeSee Results, Inc. Confidential                                    483                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     I live right between Memphis
                                     and Nashville. As such, I am
                                     forced to decide on My
                                     Ticketmaster to view concerts
                                     either in "Memphis, Little Rock
                                     & Surrounding Areas" or in
                                     "Nashville & Surrounding
                                     Areas". I would LOVE it if My
I don't have enough money            Ticketmaster users could
yet. You can't spend what you        select multiple areas for
don't have.                          viewing tickets.                jdawg117@gmail.com

                                                                      glddstwm1979@yahoo.com

Seats were Terrible for the
price and service charge!            have better seats and prices     directsoftware@yahoo.com
                                                                      mal.paula@ntlworld.com

couldn't figure it out




                                     have a shopping cart             taylorf@colorado.edu
would not show me what i
wanted



                                     yes,have ALL tickets availabe
                                     instead of seperating them into
Tickets not available                catagories.                     owenhorning@sympatico.ca

checking events                      n/a                              hollingerqf@yahoo.com

                                     Will be good if during you are
                                     buying you ticket an operator
                                     will ask if you need help, and
                                     they will call you right away.




ForeSee Results, Inc. Confidential                       484                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       lawrence.grady12@yahoo.co
Above reason.                        Easier navigation.                m
                                     Since I was already a
                                     ticketmaster member, it
                                     frustrated me that I couldn't
The time elapsed, and I had to       buy the tickets that I was in the
give up the tickets that I           process of ordering. It was
wanted. I had trouble                hard for me to be fast enough
remembering my password.             to order tickets.                 cryinstead@hotmail.com
Already bought what I needed
and just lookin for anything
new.                                 NA                              twreams@sbcglobal.net
Tickets not available yet

as above                                                             DKitson9640@gmail.com
Just needed to print out
previously purchased tickets
                                     would be good to look across
                                     dates - select a seat type (1st
                                     Balcony) and then see your
                                     price selection (tier 2) for
                                     multiple performances. Today
                                     have to go back to the
Have to talk to others joining       calendar for each date and
me to choose which available         then click through to type &
seats to buy                         price for selections            sunnybarb@yahoo.com

just wanted to know what was
available for the date i wanted

The tickets were apparently
not avialable even though the
list of dates linked me to your      Have the tickets available to
site to buy tickets.                 purchase.                       ab9@comcast,net


no concerts listed in
Atlanta,Ga in next 3 months
for Robert Cray Band or Steely
Dan                                  Seat selection is a joke        cav117@bellsouth.net




ForeSee Results, Inc. Confidential                       485                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                     You should consider giving a
                                     price break to people who
                                     purchase a X number of
                                     tickets. Tickets are expensive
                                     especially after all the fees, it
                                     would be nice to feel like you
                                     appreciate the dedication to
                                     your company.                     qdsusy@yahoo.com
tickets i want arnt onsale yet       no                                micaila_lee@yahoo.com
My friend buy the tickets                                              diazerik4@gmail.com




n/a                                  n/a                            unclewalts@yahoo.com
not on sale until Monday                                            daniellecolyer@yahoo.com




ForeSee Results, Inc. Confidential                      486                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                             I think it would be nice if family
                                                             events offered more discounts
The ticket price was too high.                               for children and seinors.


The tickets were purchased in
February                                                                                          holderaf@coc.net
                                                                                                  chuck7895@yahoo.com
                                                                                                  robertarreola@aol.com


purchased the tickets last                                   make it possible to track the
week.                                                        items purchased from this site ssickone@hotmail.com
no money                                                     more areas                     caclark32@gmail.com
I already made purchase last
week                                                                                              brenharris1@aol.com

Tickets are sold out                                                                              mattysny13@hotmail.com




                                                             when I first tried to get tickets,
                                                             all I wanted was to buy two
                                                             tickets, but it appeared there
                                                             were obstacles at every turn
                                                             until I eventually worked it out.
                                                             stop the ticket brokers from
                                                             getting the best seats before
                                                             they go on sale to the general
                                                             public and get rid of handling
clapton tickets sold out                                     fees or lower them                 jmj205205@Aol.Com
                                                             sell tickets per section or say if
                                                             the section is sold out. or give
didn't have a good enough                                    a rough idea of whats
selection of seats                                           available.
No Money!
                                                             Information on # of seats at
                                                             the venues. E.g., this time I
                                                             had to go to Wikipedia to learn
need to confirm my own                                       Hollywood Bowl has 18,000
schedule.                            the performing artist   seats                           niiruu@hotmail.com




ForeSee Results, Inc. Confidential                                                 487                                     Satisfaction Performance Report
Date Created: 05/02/2010




nothing i want


                                     Stop presales...but the time
                                     the general public have a
                                     chance to buy tickets theres
                                     nothing good left and we have
                                     to go to other websites to
                                     purshase them...Like I have to
Not onsale                           do all the time.                sweetmemories723@aol.com
                                     Need to be notified of concerts
                                     and basketball tickets ahead
seats not close enough               of time                         billw249@aol.com
no concerts I want to see
                                                                  As an industrial survey, this is
Not decided                                                       too long.




                                                                      barbaraanned@msn.com
                                     Drop service charge, allow
                                     viewer to select from more
                                     than one seat option when
Because of the service               searching for tickets...show all
charge... too high and               rows and seats available for
ridiculous.                          sale at time of purchase.
                                     EMAIL ALERST ON
                                     PRESALES DATES. MORE
                                     TICKET MASTER
                                     ADVERTISEMENT, A
                                     CHANCE TO JUST VIEW
THERE WERE NO FLOOR                  FLOOR SEATING CHART
SEATING AVAILABLE OR VIP             AND PICK OUT PREFERRED JPACHECO@HRHCARE.OR
PACKAGES                             SEATING                          G


                                     Better seats. never able to get
                                     front rows                      jennteach2@msn.com

Already Bought
financial reasons                    n/a                          bigblueeyes11@hotmail.com

                                     I HAVE MANY SUGGESTION! bttours@sbcglobal.net


ForeSee Results, Inc. Confidential                     488                                           Satisfaction Performance Report
Date Created: 05/02/2010




no shows in my area                  nopurchase   more shows in this area      k-jmiller.ccc@netzero.net

i didnt know how to figure it out
                                                  I didnt understand the seating
                                                  charts. I suggest you highlight
                                                  the general area of the
I wanted to research the event.                   seating.                        shemecka21@hotmail.com
                                                                                  caliroe@msn.com

                                                                               mattwhite13@gmail.com




                                                                               crimson_angel69@hotmail.co
tickets too expensive                                                          m
tickets not on sale yet                                                        mbarry@plymouthems.org




                                                  first time people should have a
                                                  discount, I have never been to
                                                  a concert and was really
                                                  hoping to make this one a first
                                                  and memorable but proces for
cost                                              that...not in my budget.        mogunwo@msn.com
i dont have enought to get a
justin bieber ticket and i dont
live near any of them im only
13                                                                             babygurl1997britt@yahoo.com




ForeSee Results, Inc. Confidential                                   489                                     Satisfaction Performance Report
Date Created: 05/02/2010




I haven't spoken with my
husband to see if he wants to
go and can get the night off
work. Do I want one ticket, or
two? I just don't know!                                               zanthalia@gmail.com
because the convince charges
are to expensive

just looking                         nope i liked it




                                     Get the US Cellular Center in
                                     Cedar Rapids IA to behave
                                     like they actually want people
                                     to attend events. You'll both
See 27.1                             make more money.                 e-s.karr@hotmail.com
                                     no                               cynthia12_29@live.com




ForeSee Results, Inc. Confidential                       490                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     Show the event and nothing
I didn't what I was buying           else                             mccleary.jeffrey@yahoo.com

                                     If the website selects a seat,
                                     the guest should be able to
I haven't found a seat that I        decline the seat and be taken
want.                                to another available seat.       slsutton123@gmail.com
tried 4 times and it would not
verify my card, urrr




I was just checking out the
tickets I already purchased.



see #27
                                                                      mg-texas@rgv.rr.com

                                                                      redsands@amnet.net.au


Not ready

                                                                      jwilcox@unf.edu
not on sale yet
Fees

Just browsing!

going to decide on the day
when we get to london what
we want to see
tried for an hour and                make tickets only available
failed,frustrating                   from theatr5e                    angloap@gmail.com
                                                                      michaeltaylor796@btinternet.c
No tickets available                                                  om
credit card blocked                  Not really                       trish.grant@hotmail.co.uk

                                                                      nimmo21@cox.net


ForeSee Results, Inc. Confidential                       491                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     pamrapp@hotmail.com




I bought them on Friday.                                             maltomar@bellsouth.net

                                     my experience was totally       cpatterson@massdevelopmen
                                     hassle free so no.              t.com
I didn't want to spend the
money for seats that weren't
very good                            Be more fan friendly
seat avail.                          no
                                     STOP SCALPERS! AND
                                     STOP SCALPING!

undecided                                                            collinslakesha@sbcglobal.net
not ready

Didn't find anything I wanted to
go to.
The prices were too high.
                                                                     mfinney@littlerock.com
couldn't find enough seats
together. have to contact the
other people to see if they          no, this site is fairly well set up
would sit apart                      and is very helpful/informative shergeor@mts.net


                                     If you promise to show order
I could not find a 6 day old         status, please show it. Phone
order. I'm not trusting the site     customer service is the
anymore                              WORST!!                         jaime.altamirano@hp.com


Show wasn't available yet?
not on sale yet                                                      kbarro21@gmail.com
no money                             everything is fine thanks       sallywest@71hotmail.co.uk
not available yet




ForeSee Results, Inc. Confidential                       492                                        Satisfaction Performance Report
Date Created: 05/02/2010




Not able to locate Hollywood
Bowl Shuttle site. Park and
Ride was listed; looking for the                                       eileensanborn206@verizon.ne
Shuttle.                                                               t
because they didnt show the          Yes.say if the tickets are sold
ticket..maybe it was sold            out.and show seating charts
out.im not sure..i wasnt told        for everthing                     rafacosta96@hotmail.com
can't afford

I WAS LOOKING TO SEE IF
GARY ALLAN WAS COMING                                                  cyndie_eversole87@hotmail.c
TO PIKEVILLE, KY.                                                      om


unsure if we want to spend
that much money at this time

                                     Lower ticket fees or limit them
                                     to 5% of the ticket price.
                                     Charging 15-25% for
                                     convenience fees is ridiculous
                                     and not convenient at all. I'd
                                     go to more shows if it wasn't
                                     for the fees. That's why I prefer
                                     to go to venues not associated
Not sure if I'll attend the show.    with ticketmaster.                jhchavez@gmail.com
tickets arent on sale yet

not ready to decide                  no                                hrbathgate@yahoo.com

NO FLOOR SEAT'SFOR THE
BLACKEYE PEASSHOW                    MAPQUEST                          DEZZMAN@COMACST.NET
already had
did not need to                      none                              NUNNAD@COMCAST.NET
                                     Make the search functionable
                                     to recognize key
                                     words/phrases instead of
                                     having to type in the exact
browsing                             word.
availablity of funds                 no                                gingram97@yahoo.com




ForeSee Results, Inc. Confidential                        493                                        Satisfaction Performance Report
Date Created: 05/02/2010


The show I am wanting to
attend is not listed on your
website.

                                                                                                      tamadave1@hotmail.com
Not listed yet
tickets not available acdc mgm
grand vegas                                                                                           crenshawjl@yahoo.com
                                                                    need to be able to switch from
tickets do not seem to be                                           one date to another while on
available                                                           concert page
just checking prices today


the event was sold out due to
scalpers buying over 20% of                                         make online ticket scalping
the tickets for my event                                            illegal
Have to tslk to the ones
involved                                                            none                              heartlandfpnw@msn.com
venue not available                                                 more time for purchase
looking for a concert to go to
during a vacation that I can not
afford to purchase the tickets
for today.                                                                                            alvoid,candace@gmail.com
because i didnt a concert
come to houston texas this
time.
beacuse i wasnt ready just
perusing                                                                                          lindalyn661@gmail.com
                                                                    No, overall a great site to
No concerts near my area.                                           browse for tickets.           shortman109@hotmail.com
                                                                    fix the numerous error
                                                                    messages and the fact that it
                                                                    sometimes doesn't log in even
                                     the artist(s) playing and my   with the correct email and
                                     own availability               password                      ravenna731@gmail.com
didn't find the seats i wanted
and i'm not ready to

                                                                    I didn't see an alphabetical
                                                                    listing of concerts in my area.
                                                                    That would be helpful just to
Just looking for ideas.                                             see who is touring.




ForeSee Results, Inc. Confidential                                                       494                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Give #'s of how many seats
                                     are available for sale.

I couldn't find anything I
wanted to see.                                                        newlib04@gmail.com


I WAS NOT INTENDED TO
MAKE A PURCHASED                     you can add more information
TODAY. I JUST NEED                   on paperless as to the guess
INFORMATION                          bringing id or not.          pat.suarez@yahoo.com


                                     To put an artist in and should
Could not find the concert           get where they are going to
dates of the shows.                  be, what city?                   rkmiller35@gmail.com




ForeSee Results, Inc. Confidential                       495                                 Satisfaction Performance Report
Date Created: 05/02/2010




See my comments above. I
really hate this site. This
survey is too long. I design
surveys for my company and
would never, ever have this
many questions.                      See comments above.
haven t found it yet                 no keep it up
                                     less survey               rockfan083081@yahoo.com




I was just checking something,
not looking for tickets
not on sale yet                      many less "add-on" fees
didnt want to



as above                                                       heav16@activ8.net.au
no tix


ForeSee Results, Inc. Confidential                     496                               Satisfaction Performance Report
Date Created: 05/02/2010




                                     I understand Ads are
                                     necessary to make revenue,
                                     but take off the automatic sign
                                     up for offers. I don't want or
                                     need anything I didn't ask for.
Need to check with my
daughters and grandchilds
schedule before final ticket
purchases. I would have
bought them earlier but need
to a final date and we have 3
adults and 4 children.                                                 4fsu2008@gmail.com




                                                                       Tejuan_hartley_56@hotmail.c
                                                                       om

couldn't find the information I
wanted (ie: the price of tickets
and what was still available for
the event)
Just looking for seating at an
event I already purchased thru
ticketmaster!!
price                                no
Tickets not on sale yet.
                                                                       devilleae@aol.com
PRESALE IS TOMORROW


tickets not on sale                                                    oden68@live.com


ForeSee Results, Inc. Confidential                       497                                         Satisfaction Performance Report
Date Created: 05/02/2010




tickets weren't available

                                                                                        houktandr@sasktel.net
No tickets available yet                                                                lessdab@hotmail.com




                                     entertainment on
                                                        Yes, get rid of the clock and
                                                        make the seating maps so you
                                                        can both understand and read
                                                        them. It is shocking.         gregheafield@bigpond.com
interupted me to take this
survey                                                                                  alasm89@yahoo.com
tickets not available

                                                        better scrambled words. Need
                                                        to be easier to read. Better
                                                        way to pick up tickets before
                                                        concert.
tickets not on sale until
tomorow                         artist                  no                              blackbiyrd@yahoo.com
None of the my favorite artists
are not haveing gigs .                                                                  cozyko1812@yahoo.co.uk
because this survey popped
up and i haven't got to the
purchasing
Do not know yet how many
tickets required.

Have not researched prices
and seats as yet.                                                                       kathyandleila@gmail.com




ForeSee Results, Inc. Confidential                                        498                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                    Tickets should stay as first
price jumped up $7.00 in one                                        advertised an should be
day                                                                 cheaper for kids

Just looking
tickets not on sale yet
just looking
Not sure if I want to attend the
show.                                                               Lower fees!
just browsing                                                       not right now                      Roxxy1976@yahoo.com

                                                                                                       raulmoore1@yahoo.com

                                                                    Get your information, on
                                                                    handicapped seating,
                                                                    correctly, in line with the
                                                                    venue's handicapped seating
                                                                    information. I have been told
                                                                    by Ticketmaster, in the past,
I need handicapped tickets,                                         for venues, that Ticketmaster
which I have found that                                             does not sell handicapped
Ticketmaster's information,          I need handicapped tickets,    seating for particular venues,
about a venue, has often             which I have found that        that the venue-only does.
contradicted what the venue          Ticketmaster's information,    Then, I call the venue, and the
tells me, when I have called         about a venue, has often       venue tells me that, indeed,
venues, directly. Also, I want       contradicted what the venue    Ticketmaster can sell
to talk with my wife, about          tells me, when I have called   handicapped tickets, for their
going to the event.                  venues, directly.              venue. This is very frustrating.
no shows in omaha
tickets to the show i was
looking at dont go onsale til
tomarrow so i will come back
on the site tomarrow and
purchase them                                                                                          dragontru@sbcglobal.net
Already have tickets. Just
wanted to confirm venue
address
did not want to                                                     lower fees per ticket
I'm not sure!                                                       No                                 marjoriedickie@hotmail.com

There were no tickets left.




ForeSee Results, Inc. Confidential                                                       499                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                    ONly more time to purchase
                                                    tickets not everyone can type
                                                    fast enough to make it before
                                                    the clock runs out.             ddluv2sew@comcast.net
I want Twins tickets. Your site
shows no Twins games in
Minneapolis in the next 90
days! Really?                        any tickets!   Get up to date!                 nuzum4@hbci.com




                                                    Lower your ridiculous fees.
                                                    Stop blocking tickets.      msenn@bellsouth.net
                                                    LONGER TIME TO
WAITING ON A DECISION                               PURCHASE TICKETS,
WITH THE HIGH PRICE OF                              CHEAPER,CHEAPER,CHEAP
THE TICKETS                                         ER TICKETS


not yet.                                            no
waiting until closer to concert



I couldn't read what the                            There should be more details
comedy shows were about.                            about the shows.                hoogie46@hotmail.com




ForeSee Results, Inc. Confidential                                     500                                  Satisfaction Performance Report
Date Created: 05/02/2010




Need to speak with a human           to be able to view all available
being to order tickets this time     seats & choose accordingly.
around. I get kicked off to          Otherwise I will just call or go
quick while trying to enter          to the local Ticketmaster &
information.                         purchase there :)                therealbabera@yahoo.com




No tickets                                                          paulakydd@hotmail.co.uk
                                     make it easier to find dates,
                                     seats, prices without going in
                                     and out of pages. also -
                                     availability for date range.
couldn't find time after 65          would like to find seat # on
minutes.                             map                            claus5@embarqmail.com
                                     Make it easier to search for
                                     events within a time window
                                     across categories and
                                     locations; Provide links or
                                     more descriptive information
                                     about the event; should be
Did not find an interesting          able to provide me with better
event in the time window             recommendations based on
(extended weekend) I was             my ticket purchase history; be
looking for                          more like the iTunes store     lanamgw@yahoo.com




Same as above. The site
never allowed me to view the         Yes, allow customers to check
tickets I was looking for.           areas they are interested in. dozark@hotmail.com
wasn't looking for purchase
                                                                   jim@nicolet.org
Tickets are not on sale yet




ForeSee Results, Inc. Confidential                     501                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     let me know WHEN to shop for
not listed yet                       the tickets!!!!!
                                     make it able to go back if you
                                     need to go back to the last
Too expensive for me                 page                           juanita.ayala@us.army.mil
                                     Seating charts which show
                                     which seats are available and
                                     provides price with mouse
                                     over. I'd like to select my
                                     seats from those available.    rkyred1@sbcglobal.net
was nothing in my area worth
purchasing                           no
was trying to print tickets from
a previous purchase
just looking                         shorter survey


                                     BE ABLE TO GET THROUGH
                                     TO BUY TICKETS WHEN
NOT ON SALE YET                      THEY GO ON SALE.



Tickets were not yet available
for show in November                                                 robertpurcell@bellsouth.net
I was looking to see what
concerts were coming this
summer. I choose 3 or 4 a
summer season.                       The site is great as it is.     hestemp@msn.com
see prev answer                      more events
not yet still looking for a date
                                     Save better seats fan and not
No Presale date for Jill Scott       radio                           mlittleva@msn.com
I was not here to make a
purchase.
sold out and to high of price        lower your fees                 tjh009@gmail.com




                                                                     coolpoolchick2@hotmail.com




ForeSee Results, Inc. Confidential                         502                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   Presale advanced notice. I
No tickets available for Citi                                      checked daily including
presale                                                            5:00am this morning

                                                                   Need more selection of
                                                                   seating when on the internet. I
                                                                   called customer service and
The tickets the computer found                                     they gave me another seating
were not the seating I wanted.                                     area that I really perfer.       edwardspaulita@yahoo.com
                                                                   i hate to have to figure out the
i was not looking to make a                                        letters to move on and I hate it
purchase                                                           when I get timed out             djtang8264@aol.com
                                                                                                    jordancerx3@aol.com


waiting to see if better seats
become available later
not purchased yet
i didnt see the show that
wanted to attend in my city
because there were no
concerts scheduled in
southtexas.                                                                                        goody_candies@hotmail.com


already made purchase                                              list more info on exchanges
no tickets available below
$200


I DINDT FIND THE PRODUCT                                           IMPROVE EVERYTHING              silviqm@hotmail.com
Nothing I wanted                                                   No
Tickets not on sale yet!                                           No                              kmmemerson@live.com
                                                                   I have a few suggestions, but
                                                                   they are not for your benefit,
                                                                   but the consumer. 1.
                                                                   giveaways...some incentive to
                                                                   believe it isnt all about money
                                                                   2. less fees, so many fees it
only overpriced packages             a good seat at a reasonable   isn't funny 3. end scalpers
available                            price                         reign                           geddykat@hotmail.com


                                                                   yes jusrt a simple way to buy
could't get through properly                                       tickets                         juliec5211@yahoo.com.au


ForeSee Results, Inc. Confidential                                                     503                                     Satisfaction Performance Report
Date Created: 05/02/2010




Have to wait until payday.           None                            storrez@asu.edu
Just needed info re days and
times
because , i'm just check have
the event                            no
                                     Show were big screens for the
                                     event will be placed in the
Tickets are not yet available.       venue.




No tickets were available to
buy                                                                  dianesczep@cox.net
                                                                     zcookj@yahoo.com

                                     There should be at least 8
                                     minutes to input information to
                                     buy tickets. Twice I lost tickets
                                     because I had to verify my
                                     account. By the time I got back
I was checking on tickets for a      to order again,the tickets were vaughan_suzanne@yahoo.co
future date.                         terrible.                         m

didnt have the tickets for local
hockey playoffs, still thinking
about baseball prices                discounts or sales to locals    gatorswimr@yahoo.com
ticket not on sale for general
public yet




I was trying to get a refund or
(preferably) an exchange to
another date                         ALLOW EXCHANGES!!!!!!!          lovetoad@hotmail.com
cking on up coming events

tickets aren't available yet


came to print tickets                fix error messages


ForeSee Results, Inc. Confidential                        504                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Make it easier to navigate, and
                                                              make the search results page
                                                              understandable so I can pick
Tickets sold out                                              the tickets I need.
                                                              Not at this moment
was just checking dates                                                                         irenehelsby@hotmail.com

not clear how to use my gift                                  Explain how to use the gift
card                                                          card I was given
                                                              Easier ability to find presale
Can't find presale info                                       info                              cardiacnse@aol.com
                                                              this site has a terrible UI. help
                                                              people move through the
                                                              experience without having to
                                                              reload every page. How about
                                                              some AJAX? Seriously
                                                              guys??? A 42 question
                                                              customer sat survey?? are
                                                              you crazy? i completed it, but i
                                                              would assume that your take
                                                              rate is 1%...ask smaller
                                                              chunks of data from different
no tickets available                                          people.




because I was responding to                                   fix the password and credit
this survey!!!                                                card problems                     erniees@bigpond.com
not sure, the whole thing got                                 decrease fees and
screwed up with the charges.                                  convenience cost, they are a
this is fucked up                    cost of getting ticket   rip off

sold out




ForeSee Results, Inc. Confidential                                                505                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Yes - let me see if the tickets
                                     are availible befor I have to
                                     type in all my details and
                                     remove links to tickets which
                                     has sold out. i waste wat too
                                     much of my time chasing
                                     tickets which are not there.
                                     Make the site real time with
Nothing I wanted to buy              regards to ticket sales

Couldnt Find Anything                No

Going to boxoffice to avoid fee                                        jfxom@yahoo.com


                                                                       joeguiliano@earthlink.net




ForeSee Results, Inc. Confidential                        506                                      Satisfaction Performance Report
Date Created: 05/02/2010

                                                            1)Allow customer to easily
                                                            change ticket preferences.
                                                            For someone who is looking
                                                            for best seat location - without
                                                            regard to date/time/price...this
                                                            is very difficult. I have used
                                                            other web sites which set
                                                            these up as different progress
                                                            tabs...so that if you want to go
                                                            back and change the date or
                                                            the price, you only have to
                                                            click on the tab for that
                                                            particular variable. 2) It would
                                                            be helpful if the number of
                                                            seats available for a particular
                                                            section for the selected
                                                            date/time were displayed.
                                                            3)Improve upon the use's
                                                            ability to search for "best
                                                            tickets" any price. This is very
                                                            confusing on your site. Three
                                                            times I recieved different
                                                            results - the first time I
                                                            selected "$13" and it told me
                                                            there were two tickets. I wasn't
                                                            particularly fond of where the
                                                            seating was, so I selected
                                                            "Any Price" - and it told me
                                                            there were "no tickets". So - I
                                                            went back and repeated my
                                                            initial query - and was given
                                                            the same two seats. 4)
                                                            Display more than one seating sshay1@jhmi.edu


                                                            first time tutorial link would be
                                     promotional discount   helpful
                                                            previous notice other than the
sold out                                                    Wednesday before
                                                            I woud like to see just the
                                                            normal ticket price without
                                                            displaying and special code
                                                            entrie spaces. That is
                                                            confusing. I think that option
Im not done yet                                             should be put at the end          robbyzbaby@yahoo.com
wasnt on sale yet                                           no


ForeSee Results, Inc. Confidential                                            507                                    Satisfaction Performance Report
Date Created: 05/02/2010


made purchase yesterday
                                                                                                mkmccarty@comcast.net
Nothing in my area interested
me

                                                              to actually show the tickets
                                                              available 'live time' and no just
                                                              what you are wanting to sale. i
                                                              was able to get better seats by
tickets were not on sale yet                                  calling customer service.         rene.tubberville@hilton.com
just looking


No events of interest in date
range (limited dates, as
holidaying in USA)
Just browsing
idk??                                vip passes to see them   nothing                           perla_correa@yahoo.com

As I stated, the group I`m
looking for                                                   Look for more entertainers
is not playing anywhere close                                 from my generation since we
to where I live.                                              are the largest.
UP DATING CREDIT CARD
ACCT. INFO
just browsing
                                                              visa verification process         serraldee@hotmail.com
no tickets left                                                                                 s4mmyb@hotmail.com

                                                                                                FOFO69@LIVE.CO.UK


no tickets available                                          yes have tickets available        afink2@comcast.net

not on sale yet

                                                              try to use it yourself and you
                                                              will see it is totally annoying   matrix@student.fdu.edu
becuase this sucks.                                           no,,
Just printing today                                           Please go away.

Promotion code did not work
error                                                                                           haroldpayton@hotmail.com




ForeSee Results, Inc. Confidential                                                 508                                        Satisfaction Performance Report
Date Created: 05/02/2010


want to talk to other family
members about attending
event alone with me first            no                                    tommier_lemons@yahoo.com

                                     For Chicago site, don't make
                                     the listing so difficult to reach -
                                     just allow clicking on a
Still trying but this survey         calendar, son't require
popped up                            scrolling




                                     Have tickets available to
see 27.1 answer                      members first then all others         cwtooley@yahoo.com
Too hard to find
                                     a more clear detailed view of
                                     seating charts
                                                                           craig_sander@hotmail.com

just needed to print my tickets.     looks great                           blarks@verizon.net



                                                                           nickil09@live.co.uk
                                     View of seating charts a little
                                     larger and a break dwn of the
Band not performing near me          fees that are charged on to the
or the band in not on tour           sale of the tickets

Because I wasn't looking to
purchase tonight
COULDNT FIND THE RIGHT
BAND IN HAMILTON COPPS
COLISEUM.                            BETTER SEARCHING                      manichick768@live.com

Just looking.                        n/a                                   martyn_martina@hotmail.com



Site couldn't locate venue.




ForeSee Results, Inc. Confidential                         509                                          Satisfaction Performance Report
Date Created: 05/02/2010




either no tickets or your            make it simple if you have
bullshit                             tickets sell them if not say so   malcolmstpierre@yahoo.com


Tickets for one show was
already sold out and tickets for     Reduce the exorbitant
another go on sale tomorrow.         "convenience" charges.            sarab@sd4law.com
                                     Its an excellent site, very
Not decided on whether to            complete in providing all
attend event                         needed information

Csr & supervisor could not
make purchase or offer               Have people on hand that can
assistance to complete               resolve patron issues and
purchase,                            complete ticket purchases    gogandmagog@msn.com

waiting until later tonight                                            doughboyp25@yahoo.com
Nothing available
                                                                       sledgehammer@roadrunner.c
                                                                       om

                                     i think that it would be great if
                                     the website gave you
because i didn't find the tickets    suggestions on other tickets
for the show that i was              available when there were no
searching.                           tickets that u were looking for. tennisxo9622@aim.com
                                                                       pokerknit@yahoo.com
                                                                       ines.salinas@yahoo.com
                                     be more specific about
Don't have money just                purchasing tickets and where
researching events for future        to go in the venue to get to
purchases                            your seat                         gutierrezbryan8@gmail.com
                                                                       darlenecaceres@yahoo.com
wasnt intending to                                                     mikegb0912@yahoo.com


I was making an inquiry                                                sshoberg@comcast.net


                                                                       nanatokate@aol.com
                                     Ticketmaster fees are
                                     outrageous
                                     shorten survey and make path
                                     to tickets more direct


ForeSee Results, Inc. Confidential                        510                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     3D TOUR OF THE
                                     VENUE/ARENA/STADIUM IN
                                     WHICH EVENT IS BEING               JCCASTANEDAJR@GMAIL.C
I already bought them 3/2/10         HELD AT.                           OM

Tickets not on sell yet.                                                sibw@hotmail.com
Not certain my boyfriend wants
to go.                               none

not ready to purchace yet                                               mirandacockman@yahoo.com
not ready                                                               rell120@hotmail.com
ticket to high                       no
tickets not available yet
just looking today to plan for
next few months. Need to talk
with friends before making a
purchase.
                                     Maybe a google maps street
                                     view of the stadium, inside and
                                     around to get an idea of seats.
I was checking prices to see         Sounds more interesting than
wether or not I would be able        an overhead view of the seat
to attend.                           layout.
                                     On my ticketmaster you should
                                     have at least 2-3 favorite
                                     locations. For example I live in
                                     San Antonio but I visit the Las
Didnt find what i was looking        vegas often and travel to
for                                  houston
just browsing

                                     faster way to check ticket
                                     availability at all price ranges.
                                     If first choice isn't available,
                                     why not show at what price thy
                                     are...I end up wasting time
tickets not available                making several inquires.          fcn90803@yahoo.com


ForeSee Results, Inc. Confidential                       511                                       Satisfaction Performance Report
Date Created: 05/02/2010


too pricey                                                            twoyorkies2luv@yahoo.com
                                     none
There were no events that we
were interested in                   No.                              nankowilson@yahoo.com




Tickets not available                No                               dfcatterall@optusnet.com.au




                                     have more specific seat charts

check on my schedule at work,
it changes every week, too
bad for me, I can't make plans                                        cdinainla@yahoo,com
Unavailable/sold out                                                  bronzjones@hotmail.com
becuase im not aware of what
i wnat right now but i will make
a purchase soon!                                                      must4ng_guy@yahoo.com
no available tickets

it couldn't find any tickets on      let the page last longer and
any days                             get it to work properly          ichapman@tpg.com.au
Not on sale yet                      no                               bsabala@zygo.com
                                     no                               pffbob@btconnect.com

                                     actual photo's of the venue
tickets not yet on sale.             would be nice.

Not looking to                                                        sweens58@hotmail.com
                                     offer more presale offers to
it said presale tix were sold out    frequent buyers                  babydessyshay@yahoo.com
I couldn't find what I wanted
and I was just doing research
today.
cannot locate show without
linking from radio station



                                                                      saucegp68@me.com


ForeSee Results, Inc. Confidential                       512                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     if you want phone numbers in
                                     a certain configuration you
thats not what I wanted              should post an example         cathybelles@comcast.net
                                     make it so that you don't have
wanted to see if tix were still      to scroll down to submit the
available, need to check with        info for ticket search after
others for number of tix to          choosing # and seating
purchase                             choice.                        nancy@redapplefarm.com




none of interest at this time.       can't think of any                 dawn@newsome244.plus.com


not looking for tix
I CAME ON TO WRITE A
REVIEW FOR A SHOW I
SEEN THAT I PURCHASED
TIX FOR.
did find an event

no intrest




Could not change billing
address to another country
than USA
Tickets are not on sale yet.

No movie theaters in my area                                            MerleneF@aol.com

                                     I could not find any information
                                     on events for my home town. I
                                     would like to be able to find
I was just browsing for              events for Lubbock TX more
upcoming events                      easily.




ForeSee Results, Inc. Confidential                        513                                      Satisfaction Performance Report
Date Created: 05/02/2010




because of reason above..

service charges are outragiuos

nothing available in my area
I was just checking the status
of a previous order
                                                                                             jframe@framearchitecture.co
                                                                No more surveys!             m




Because the seating map tells
me very little (it is so small)
and there is no way to gain an                                  search by seat by clicking on
idea of what things will look                                   the map. i don't know what the
like from my seat. Also, there                                  name of the seating area is.
are many dates and I can only                                   going back to the ticket menu
search one at a time, what if i you are the only place to buy   without having to hit the back
have flexible dates.            tickets                         button twice                   eriksingh@gmail.com




                                                                                             laurel.c.robinson@gmail.com




ForeSee Results, Inc. Confidential                                                 514                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Offer seating options at one
                                                 time! Be able to see where
                                                 seat are or choose a specific
                                                 section.                         gaitgatsby@yahoo.com




Event not listed                                                                  laurenwithrow@aol.com

Need to check Dates                              No


I was just printing my tickets. The performer.
no tickets available
Have to see if I can spend that
much                                             Lower prices HA HA               edeshaw@comcast.net




tickets are not yet on sale                                                       kellylb420@hotmail.com
not on sale yet. On sale
tomorrow @ 10:00am.                              nope! PERFECT!!!!!               nicholsryan64@yahoo.com

info only



                                                 1. seat location map 2.
                                                 premium seat availability info
                                                 w/o choosing a date/time first   rebecca.johnson@fox.com


couldn't find the right date or                  make your site more user
city                                             friendly.
previously purchased; needed
to print tickets                                                                  brigidarodriguez@yahoo.com
Just checking my email                                                            mel0868@verizon.net


ForeSee Results, Inc. Confidential                                   515                                       Satisfaction Performance Report
Date Created: 05/02/2010


not ready                            non now                          vbertrand20@yahoo.com
not on sale yet

That's wasn't the reason for
going onto the website. I just
needed to print my tickets.          No. Just lower your prices.
                                     Be able to select MY city, not
Did not have money.                  one that is near me.


                                                                      jlhumes@comcast.net
just check my status                                                  swankbod@yahoo.com

I'VE ALREADY PURCHASED               A PURCHASE
THE TICKETS. WAITING                 CONFIRMATION EMAIL
FOR THEIR ARRIVAL.                   WOULD BE HELPFUL.                GCPORTELL@YAHOO.COM
sold out
Don't have the money yet.

                                                                      slaparicio@verizon.net

                                                                      agzander36@optonline.net
                                     make it easier to go back for
looking for someone else             ticket pricing changes           mikk3@yahoo.com




                                     It's good now.
Tickets are not on sale until
tomorrow.                                                             lynn.imler@pemco.com
did not see what i was looking
for                                                                   njkitty0725@yahoo.com
just browsing                                                         citadel409@sbcglobal.net
The best seating for
Maxwell/Jill Scott concert are
taken.

Julius Caesar tickets are not
available at this time.              none




ForeSee Results, Inc. Confidential                       516                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                     Searching for future concert by
                                     range of date is too
                                     cumbersome. Also, dallas
                                     area concert search brings
                                     back results for austing and
                                     san antonio, which is very
                                     frustrating. Also getting
                                     frustrated by the best seats
Did not find an event i wanted       being reserved for VIP
to attend.                           packages.                       dougdfw@gmail.com
lack of quality seats                no                              sv24ck@sio.midco.net
Because the tickets havent
gone on sale yet.
could not locate venue, other
interest, I was not certain as to    Improve search engine. I don't
location of seating, color code      care to search through every
of available seating to click on     state to find what I am looking
and retreive pricing would be        for! and then pay a
much easier!                         convenient fee.                 fczeppa@live.com
tickets not on sale yet




NO MONEY RIGHT NOW,BUT
I WOULD LOVE TO SEE
CARRIE UNDERWOOD,
SHES PLAYING IN RENO ,NV
MAY 21ST DARN!!!!!!!                 NOT AT THIS TIME.             kpkgal6359@hotmail.com



Tickets not on sale yet.
Events are long distance from
location.
I was just looking around the
site.                                nope




ForeSee Results, Inc. Confidential                     517                                  Satisfaction Performance Report
Date Created: 05/02/2010


I had purchased tickets; now I
just wanted to verify the seat
#s.                                                          lozadajo@yahoo.com



see 27

Did not like the ticket locations
and the program would let me
explore others. Just won't           LET ME SEE WHAT SEATS
go.... Lost a sale.                  ARE AVAILABLE!!!!       KMTREECE@GRMAIL.COM
waiting for password, I forgot it
and it is being sent to my e-                                brunette_lady_2002@yahoo.c
mail.                                                        om




                                                             deenbern@hotmail.com




                                     same thing than above   cd_diego@hotmail.com

couldn't find what i wanted




ForeSee Results, Inc. Confidential                     518                                Satisfaction Performance Report
Date Created: 05/02/2010




                                     make the search 4 tickets area
                                     stand out better little hard 2
not ready                            spot first time you use sight .. estaatsman@gmail/com


                                                                       justinbieberlover8@yahoo.com

Tickets weren't on sale yet.                                           sarahllussier@yahoo.com
                                     being able to see where the
                                     acutal seat is located. Able to
I will go directly to an office to   change dates without having
actually see seating                 to start all over again.          cfcaines@hotmail.com



                                     state the ticket quantity still
                                     available for sale and price
was just browsing                    range updated hourly              roncaceres@yahoo.com
                                     Narrow search better by
                                     themes, dates, preferences.
                                     Recommendations (like
                                     amazon) based on MY
                                     previous purchases.               oscar@sunderland.com.mx




                                     The site will not change to
                                     meet my needs. Why should it,
                                     im sure its doing quite well
see answer 27                        finically.                    penguinboy90@yahoo.com
nothing i wanted to see
                                     other
                                     no
                                                                       mommyof06@hotmail.com

                                     add a rave icon on your most
didnt fing what i wanted             popular music events              marcos_crx_jdm@yahoo.com




                                                                       gracepacheco09@comcast.ne
just trying to print                                                   t


ForeSee Results, Inc. Confidential                         519                                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                            I just wish ticket-buying didn't
                                                            still seem so much like a "crap-
                                                            shoot", i.e. will I get the
                                                            tickets?,...will they be "good"
tickets not available, yet.                                 seats?,...                       bakler@ilcdover.com
I had already made the                                      Some pages seem a little
purchase. Logged on to print                                'busy'. Too much info
                                                            maybe when purchasing a
                                                            ticket for an event, a notice or
                                                            reminder that parking should
                                                            be considered at the same
                                                            time.....an option to complete
                                     rapidity of purchase   right then                       srichards1020@aol.com

too early, tickets not available
                                                            search again without typing
                                                            the crptic letters again and
undecided                                                   again



not on sale.                                                nope
group and venue not listed
                                                            Yes I would like information on
                                                            tours by artists so I can see
                                                            when and where they are on
                                                            one page. I would also like if
                                                            my favourite artists alert is
                                                            kept up to date as I keep
                                                            having to type it in to renew
can't find what I want                                      every time.                     cmctbolger@yahoo.co.uk
not sale                                                                                    johnpwhite@sky.com

                                                            to be able to specify
                                                            seating/standing area (ie:
                                                            closer to stage. When
                                                            purchasing for U2 tickets last
                                                            year, would have liked to be
                                                            able to choose row of seats)
Wrong date. It goes on sale
tomorrow.
the event was not on site
Tickets are not on sale until
next week.




ForeSee Results, Inc. Confidential                                              520                                  Satisfaction Performance Report
Date Created: 05/02/2010


No tickets available in the
seating location I desired.          Allow an interactive seating
Had I saw what seats were            chart that would allow the user
available I may have made a          to see all the available seats
purchase, however, the ticket        and be able to select those
search always gave me                seats he/she desires without
terrible seats.                      performing multiple searches. trooperdave2@yahoo.com

I Was Only Browsing

not ready                            no




                                                                   madper@brcc.com.mx

couldn't find an event close to      I would like to able to search
my area that I want to attend;       again for seats without having
the one I was interested in          to type in the security words a
only has TERRIBLE seats left         second time                     moore_isbetter@yahoo.com

Because all the reserved seats
for Phish at SPAC where
bought up by SPAC members
and scalpers. I was just
checking for a re-release. I
won't pay full price to sit on the
lawn there. It's like not even       Do a better job of blocking
being in the show.                   scalpers.                     Glide42@gmail.com

already did and didn't get
tickets cause of wrong email
already have the tickets

Cannot spend money for
2weeks                               none
need to check whether or not
everyone will attend.                make the survey shorter!

made it last night on phone                                        beemac24@hotmail.com
just checking availability dates
to discuss with friends


ForeSee Results, Inc. Confidential                       521                                    Satisfaction Performance Report
Date Created: 05/02/2010




unable to get pass the need
for code eventhough I entered
required code                                                         caryan1@cox.net
                                     It would be nice if we need
                                     exactly which seating map to
I need to confirm a date for the     look at for any particular music
event with my daughter before        concert. Is it concert 1, 2, 3,
making the purchase.                 etc.                             cjgalley@shaw.ca
                                                                      reardon2000@hotmail.com
                                     Allow me to tailor the site to
                                     account for travel locations
No qualifying events                 and times.


website woudl not allow me                                            josielikesshoes@hotmail.com

                                                                      MCollins@MichaelHCollins.co
                                                                      m




                                     set the clock timer for longer
                                     periods                          fitzfarm@comcast.net
Printing tix from previous
purchase.
could not find the seats i
wanted                                                                johnparsons1@suddenlink.net

radio presale only                   presale promos                   mgeraci22@yahoo.com
                                                                      cklein7@comcast.net
I just started looking               no
CHECKING ON TICKETS
no money today                                                        shamrock6448@yahoo.com




ForeSee Results, Inc. Confidential                        522                                       Satisfaction Performance Report
Date Created: 05/02/2010




I want to see all available
options in terms of
seats/tickets, not just one at a      Ability to select your seats.
time. There is no way to select       Show all seats available. Other
a particular seat if its available,   sites charge lesser fees than
there is no way to know if a          ticketmaster.com. What's the
particular seat is available.         point of paying 20% in fees?    arjunmadhavan@gmail.com

                                      Have more ticket deals and
Just to Browse, planning to           ticket sales more often.
purchase within the week.             please.                            cici82414@yahoo.com

Couldn't get on to make
purchase No pre-sales should
be allowed. People who don't
even want to attend buy the
tickets then re-sale at jacked
up prices                             No Pre-Sales!!!!!!!                jersie16@gmail.com




                                      It works find, leave it alone. I
                                      am sure the biggest gripe is
                                      the price. Just ignore that.
                                      That price is what it is.          misujry@yahoo.com
sold out                              no                                 castephens37@hotmail.com




ForeSee Results, Inc. Confidential                          523                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                   give more time or help once
                                                                   you have the tickets and there
It wouldn't let me. Then sold                                      is a problem with the verify
out                                                                acct                           juliee@carolina.rr.com
too expensive                                                                                     sg1016@comcast.net
tickets not on sale yet                                                                           jeaninedavis01@gmail.com
                                                                   I hate Ticketmaster. If they
                                                                   weren't a monopoly I would
                                                                   never use them!

                                                                   I want to be able to see all
                                                                   open seats, and select the
                                                                   ones I wish to purchase.
                                                                   (Similar to picking seats on an
Couldn't find a price                                              airline flight).                karri50@hotmail.com




tickets not yet available.           the artists I want to see..                                 w_nunn108@msn.com
                                                                   make it easier to access
                                                                   popular shows and to save
                                                                   your favorite musicians and
still deciding on what event to                                    shows so that you can be
attend                                                             notified when the go onsale   chevyjones22@hotmail.com

Tickets not available                                                                            jtsmsobol@aol.com
tickets for the event i'm
interested in are not yet on
sale                                                                                             garwilso4@aol.com
sold out




ForeSee Results, Inc. Confidential                                                    524                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     Nope - perhaps a disclaimer or
                                     warning on VIP packages if
                                     they do not match the number
                                     of tickets purchased. Same
                                     with the VIP Fast Lane and
                                     VIP Upgrades. I only
                                     purchased one each and
                                     purchased 2 tickets. I thought
                                     they had to match my order
                                     not my number of tickets. My
                                     mistake and I quickly realized I
                                     might have messed up and
                                     called; everything is fine. I lost
                                     the tickets I had but they
                                     refunded my tickets and I
                                     purchased tickets one row
                                     back.                              swansonfw@hotmail.com
                                                                        jacquivesga@verizon.net

not on sale yet
                                     my ability to get decent/good
                                     seats for the last 10 events
                                     through ticket master have
                                     failed they are either too
                                     expensive or sell out extremely
                                     fast



                                     cheaper service fee




                                     If you forget your password at
                                     home,-you're screwed
                                     because they send you
                                     another password to your
                                     home.                          stevesheehan@cox.net




ForeSee Results, Inc. Confidential                         525                                    Satisfaction Performance Report
Date Created: 05/02/2010




tickets not on sale yet
Still deciding.

not on sale yet
                                     a search engine to look for
                                     specific events, like in a
Could not find event??               library...by date, event, etc...   ignjor@yahoo.com
single ticket prices not
available                                                               gonzalez544@yahoo.com



I was looking for confirmation
on tickets I ordered 2 weeks
ago.                                                                    lynda.bint@gmail.com
                                     book concert events Friday
                                     thru Sunday instead of during
no good seats available              the week
                                                                        wlmurray@hotmail.com
not what I am looking for
not ready


                                     I wish the events were more
Not on sale yet.                     detailed.




no tickets suggested to
purchase VIP Tickets and still
was unable to do so                  customer friendly                  diamonds4eva47@aol.com


not for sale
                                     More concert date during
                                     week, Cheaper VIP tickets,
                                     More venues with lawn
                                     seating, More event
                                     information, Abilit to select
                                     seats, more incentives to buy
                                     non VIP tickets, more entry
Site wouldn't let me                 level job positions : )            VExclusive201@aol.com




ForeSee Results, Inc. Confidential                         526                                   Satisfaction Performance Report
Date Created: 05/02/2010


Tickets had not gone on sale                                      No Im very satisfied with
yet                                                               ticketmaster! Thanks!             vero5jade@hotmail.com


                                                                  Just a little more explanation.
I didn't see any tickets                                          Like "sold out" or "we don't
available. also,the seating                                       have tickets in section (X) but
map was so blurred I couldn't                                     there are tickets available in
read the color coding.                                            sections Y & Z"                   bbbates@hotmail.com
Not on sale yet.                                                                                    macay8@gmail.com




cos it says that the tickets to
justin bieber are not available!

                                                                  Give me more seating options!
Because the site would not                                        I know there are tickets still
give me a choice of seats and                                     available, so why am I not
I do not want the first ones                                      allowed to view them and
offered. Very irritating!                                         choose what I want??           sjcinfo@att.net
Tickets dont go on sale until
tomorrow

System Down                                                       System up                         johnfarrar58@hotmail.com
waiting for pay day to get the
ticket                                                                                              xxx_2069@msn.com

                                                                  1) Charge less for service
                                                                  fees. 2) Somehow make it so
                                                                  scalpers can't get multiple
                                                                  tickets to a show (Obviously
                                                                  there's no way you can shut
                                                                  them out completely. 3) Sell all
                                                                  the tickets at at the same price
                                                                  and don't basically scalp them
                                                                  yourself by selling them on
                                                                  another sight for 4 to 10 times
The tickets are not on sale          The actual event (Band/Team) the price 30 seconds after they
until tomorrow.                      I am going to see.           sell out.                        petemags5@yahoo.com

                                                                  Having clear dates for the
not on sale as yet                                                diffent ticket prices




ForeSee Results, Inc. Confidential                                                    527                                      Satisfaction Performance Report
Date Created: 05/02/2010


The event was not listed on
the web site.                                                    Get Blizzcon tickets.          janahb@charter.net
                                                                 no

feed up with searching for                                       showing more than one choice
different seats available                                        of seating available for 4 mins
                                                                 Yes, you could say whether
                                                                 the seats you are selling are
                                                                 isle seats as that makes a big
                                                                 difference as to whether or not
                                                                 I'll be comfortable enough to
                                                                 go to the event as I am a
The tickets were to much                                         larger person & most concert
money & I cannot afford to go                                    seats are uncomfortable for
to the concert.                                                  me.                             jennewles@sasktel.net

it was just an enquiry about a
cancelled concert                                                                               janetmantle@rocketmail.com

NOT ON SALE YET
not available yet
                                                                 have more tics available
                                                                 during initial release; also
                                                                 ability to choose actual seats
                                                                 would be preferred. I like to get
                                                                 seats at the end of a row and
                                                                 that is very hard to do on
                                all of the above are important   ticketmaster. Once in a while I
tickets not on sale yet         to me                            do succeed.                       cruisin4fun777@aol.com
Not on sale yet..have to wait 2
hours                                                                                           thebluesinger@msn.com
Couldn't decide!                                                 no                             mysticcircle@hotmail.co.uk




ForeSee Results, Inc. Confidential                                                   528                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                      If you do not have an
                                      interactive seating map, and
                                      only able to select from best
                                      available, you are only allowed
                                      to look at one location to find
                                      the best available seats, there
                                      is no option like on a site such
                                      as telecharge.com to select
                                      next best available seat. Often
                                      times I pull up the same seat
                                      options mulitple times when it
                                      would be easier to simply
                                      locate the next best available
                                      seat. This drives a lot of
                                      people to call instead of doing
                                      things online.                   darryl.bowser@circles.com
needed handicapped seating            handicapped seating              lkastler@twcny.rr.com

because it wont let me buy the
tickets online. its being difficult
today
                                      ensure the process is not
                                      flawed and each step
                                      proceeds without opening so
                                      many pages
                                      showing of all tickets kind of
                                      like ticket liquidator or stub
                                      hub.

Have to confer with others that
might be attending this event.        none
nothing appealed to me
want to see if I can get them at
the door. Service fees are
outrageous.                           lower or no service fees            ajzig@msn.com

                                      more notification on availability
                                      for shows that interest
                                      me....advance sale rights to
not avail                             shows that interest me
NO GAME TICKET FOUND
JUST KEPT JUMPING ME TO
DIFFERENT LINKS                       NO!!!


ForeSee Results, Inc. Confidential                         529                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Better seating offered to fan
                                     club members. I belong to
                                     numerous fan clubs and
                                     Ticketmaster seating is
                                     terrible. When I order my fan
                                     club tickets through different
                                     company my fan club seats
                                     are fantastic every time! I may
                                     not know where I am sitting
                                     until I pick up my tickets but
terrible seats                       they are excellent every time. srussell4@comcast.net




                                     Allow purchase of tickets when
Kicked out                           all requriements are met       lhamil@comcast.net


                                     be able to choose the best
                                     seats for all available dates
bucause i couldent keep
giveing me earr                      advertise more latin events      hleon32@yahoo.com
                                     Sometimes when I add a new
                                     credit card I run out of time,
                                     then have to start over again. I
                                     have enough time other than
                                     that.                            ghoulem@comcast.net


                                                                     chippercanucks34@hotmail.co
show not in my living area           have more canada sites          m

                                                                     brendaterryhoward@yahoo.co
Tickets are too expensive..          no                              m




                                                                     jcfreud@hotmail.com
                                     none at this time.              lnolasco@nmsu.edu


ForeSee Results, Inc. Confidential                        530                                      Satisfaction Performance Report
Date Created: 05/02/2010


The hidden ticket charges are
a turn-off. The price is                                    List ticket prices with fees
misleading.                                                 included.                         stephmac27@gmail.com
                                                            more organized and more
                                     what band is playing   future events listed              cellert509@yahoo.com
not yet sure about the date

someoone else has presale                                   Service charges are way too
clearance                                                   expensive...you rip people off    miketota@msn.com


didnt find a concert to go to                                                                 no




couldn't find the tickets or
prices.                                                                                       tlorik@hotmail.com
                                                            made irish venues more
nothing i liked available                                   accessable                        tomat62@hotmail.com
                                                            need an iphone app so that u
                                                            dont have to print tix and just
                                                            scan the phone screen.




                                                            There should be an available
                                                            option for customers to be
                                                            able to review their purchases
                                                            after they have hit the submit
                                                            option just to make sure
                                                            everything is correct one LAST
                                                            time.                          d.d.james@nsu.edu
                                                            exelent                        ferrus_@msn.com




ForeSee Results, Inc. Confidential                                               531                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                         My suggestions are indicated
                                                         in question 31.9
                                     Love for the Band   no                              krazikari6988@yahoo.com

                                                         ability to browse available
                                                         tickets without re-typing the
                                                         passwords                       vicap@sbcglobal.net


                                                                                         rapunzle@tampabay.rr.com




trying to get a confirmation                                                             maryblake@sunsetempire.co
from a phone ticket purchase                                                             m




ForeSee Results, Inc. Confidential                                            532                                    Satisfaction Performance Report
Date Created: 05/02/2010


Unsure if I could attend the
event on that day due to other
plans                                No



                                     BLOCK ALL SCALPING
SOLD OUT to scalping                 SITES MAKE resale sites
websites                             illegal.                          kmfredrick@gmail.com
ticket to much                       lower your ticket price           chaquetacobb7@gmail.com


                                     multiple charges are getting
                                     ridiculous. i'm finding it's
see 27                               cheaper to use other sites.       apeet310@hotmail.com




                                     if we can't link to our account
I could't get into my                let us enter the credit card
ticketmaster account to pay for      information manually and
them                                 order tickets                     hbregstein@cox.net

you would'nt reconize my e-
mail address,or my following         quit making this site so
password !!!!                        confusing                         pboykin1944@att.net

Sold Out tickets                     no




ForeSee Results, Inc. Confidential                        533                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     COULDNT FIND THE AREA
                                     WHERE TICKET HOLDERS
                                     MAY HAVE SEATS TO SELL
                                     OR EXCHANGE. THOUGH I
                                     SAW INFORMATION ABOUT
                                     IT AND THE BOX OFFICE
                                     AGENT I SPOKE WITH
EVENT SOLD OUT                       DIRECTED ME THIS SITE.        hmsmd@cox.net
not sure if I can attend the         better seating charts, better
date the event is scheduled          seat availabilty              mariehallstroud@yahoo.com
Because I already bought my
tickets for an event.                None.

Very disappointed! Went to           Very disappointed! Went to
buy tickets & when u go to use       buy tickets & when u go to use
your credit card it wants a          your credit card it wants a
code....lost the tickets. It's not   code....lost the tickets. It's not
the normal 3 digit code. You         the normal 3 digit code. You
should be able to validate your      should be able to validate your
credit card when you set up          credit card when you set up
your billing info, not when you      your billing info, not when you
are trying to make a purchase        are trying to make a purchase
and you are on a time limit...I      and you are on a time limit...I
tried several cards and all          tried several cards and all
wanted verification and              wanted verification and
wouldn't accept my data.             wouldn't accept my data.
Would have liked to have this        Would have liked to have this
setup prior to making a              setup prior to making a
purchase.                            purchase.                          lenafk@comcast.net
printed tickets

                                                                     manuelbte@sbcglobal.net
to much $                            -&                              yabry61@yahoo.com
I can't figure out the seats. My
spouse has a disability-we
need an isle seat & I have
trouble getting/idenifying
those.                                                               t.felix@att.net
Not on sell yet                      Can't think of one
this survey poped before i
could finish                                                         maranda62@hotmail.com

sold out concert




ForeSee Results, Inc. Confidential                        534                                  Satisfaction Performance Report
Date Created: 05/02/2010


Green Days nearest concert to
far away                             track tickets                     cnelimark@yahoo.com




                                                                       iphyllis35@gmail.com
not sure of the dates
NO EVENTS CLOSE
ENOUGH TO HOME TOWN.




                                     Complete overhaul to
                                     streamline searching and
                                     logging into my account.          billywhack@yahoo.com
                                     Lower fees.                       lalex@usa.net




                                     wouldn't interupt ticket
                                     purchase by survey like this...   lou_keywest@yahoo.com
                                     shorten the survey
did not find concert i was
looking for                                                            danafairman@bellsouth.net
                                     security codes hard to read       jxci@pge.com

too confusing and i couldn't
figure out how to puchase the        make it user freindly to
tickets, FRUSTRATED!!!!!!!!!!!       purchase angel tickets.


ticket not for sale yet!




                                     free ticket giveaways             dwelter@wi.rr.com




ForeSee Results, Inc. Confidential                       535                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                  the ability to modify tickets
                                                                  before the tickets are          richard.sheppard7@ntlworld.c
I wanted to view changes                                          posted/collected                om
i was just checking on the
prices.                                                                                           ashley_renn85@yahoo.com
no available seats



reasons stated above in #27.                                      no.
Lack of appreciation for the
site and no current knowledge
of the reliability of the
Company.                                                                                          renaurds@yahoo.com
purchased a monthe ago                                                                            eileen_333@hotmail.com
saw nothing i wanted to buy

                                                                  I would like to see my
Tickets do not go on sale until                                   purchase history listed for
tomorrow.                                                         more than 6 months.
                                                                  Be honest about what seats
                                                                  are already booked so that I
                                                                  dont waste my time trying to
                                                                  purchase something better
                                                                  since they were already sold
                                                                  out or reserved by the event
                                                                  planners.

had tickets for show saturday
review came up on web

                                                                   lower your convenience
                                                                   charges. stop letting scalpers
                                     Your ridiculous "convenience" buy up all the tickets right
stated above                         charges!                      away.                           alexandriaa4@yahoo.com
                                                                   Drop the fees to a more
                                                                   reasonable rate & make the
                                                                   'print at home' option free. It
                                                                   doesn't make sense that a
                                                                   customer gets charged for this
Ticket fees are outrageous.                                        service.
                                                                                                   smcgarrit@yahoo.com




ForeSee Results, Inc. Confidential                                                     536                                       Satisfaction Performance Report
Date Created: 05/02/2010


Pricing, I want to attend a          consider your pricing but I bet
concert not be financially           that won't ever come into play.
bankrupt for the                     It is what it is. I'll purchase
experience,travel cost, dinner       tickets from the venue more
and price of tickets.                direct.                         jlordsith@comcast.net
openiong e mail sent for the
show already booked to see                                          fwatkins39@sky.com
I don't like the charge for the
handling of tickets. the price is    Come down on the
fine for the tickets just not the    convenience charges.. and I
convenience fees                     would by more tickets online   yakemaking@hotmail.com




no reason as above                                                  emswilsonuk@yahoo.co.uk




could not find the even

I found cheaper and better           Easier to navigate. Cheaper
seats through another website.       tickets.




                                     Make this survey much
                                     shorter.
Have not decided on the
concert

                                     No, its unfortunate that there
                                     isn't any competition - maybe
                                     we wouldn't get screwed by
                                     the additioanl charges if it
                                     were more "convenient" to buy
                                     them from someone else.        joemartinez120@comcast.net




ForeSee Results, Inc. Confidential                      537                                      Satisfaction Performance Report
Date Created: 05/02/2010




INFORMATION I NEEDED                 more info on seating and
NOT AVAILBLE                         comparible pricing             pattidemaio@hotmail.com


not sure of date attending           no                             guntherg@hvc.rr.com
tickets too expensive


                                     Put the extra charges into the
                                     price of the ticket because it is
                                     unpredictable how much a
                                     ticket is going to cost. Also
                                     have more accuracy in seating
                                     charts as to specific rows and
                                     seat numbers so that a
                                     purchaser will know if they are
                                     on an aisle seat, or how close
                                     they are to an aisle. Also
                                     using a ticketmaster gift card
                                     is very difficult. I attempted to
                                     use one, and it did not work,
                                     and because of that, I will
                                     never buy one. Also, I buy LA
                                     Lakers & LA Kings tickets, and
                                     it is difficult to jump from one
                                     game to the next. Right now, I
                                     have to search each individual
                                     game, and trying to purchase
                                     play-off tickets is extremely
                                     difficult, once one game sells
Tickets were not available for       out. By the time the purchaser
the event I wanted. The only         is able to navigate to the next
reason why I use this site is        game, it is usually sold out.
that there is no other choice.       Very frustrating!!                jstar116@yahoo.com

                                     REDUCE THE SERVICE
                                     CHARGE. HAVE YOU
                                     NOTICED WHAT STATE THE
Because ticketmaster decides         ECONOMY IS IN? At least we
to add a 11 dollar service           can make it to concerts and
charge which is extremely            other events to keep our
unnecessary.                         sanity...


ForeSee Results, Inc. Confidential                      538                                   Satisfaction Performance Report
Date Created: 05/02/2010


No current tour dates for the
artists I was looking for.                                                            iturntoyou87@yahoo.com
                                                      Allow one to make purchases
Sold out to scalpers                                  to several events at the same
(Ticketmaster Affiliates)                             time.                           antelopeman@hotmail.com
                                                      There should be a small
                                                      summary of the show when
I didnt come to buy tickets, just                     you click on the link to the
to see what was playing.                              show.
Not Available yet                                     no                              na




not enough information                                more info please                piru_wet_wet@yahoo.com
no tickets                                            none
Tickets weren't on sale yet.

not on sale yet                                                                       rfrpfr1@aol.com

could not find ticket prices or
seating                              could not find                                   berniejt@verizon.net
tickets not on sale yet

waiting for event closer to
home                                                                                  millonig@chorus.net
I was writing a review
already have                                          no
I have to talk to my family                           better seating map              dabailey33@verizon.net

nothing i wanted to see
not on sale until tomorrow                            no                               cjsetser@yahoo.com
                                                      it would be nice if you could
                                                      explain exactly where each
                                                      ticket package was located
                                                      and also let people know
                                                      where tickets will be available
The tickets for the event did                         if they do not purchace a ticket
not go on sale yet.                                   package.                         davidjr89701@yahoo.com

Not on sale yet.
                                                      no
I DIDNT SEE MY EVENT
THAT I WAS LOOKING FOR                                                                MIKE.MANRING@att.net




ForeSee Results, Inc. Confidential                                         539                                  Satisfaction Performance Report
Date Created: 05/02/2010


did not find an event desired in
teh area where i will be
travelling

tickets not on sale yet
nothing that I wanted to see to
take my mother with me.

                                            Allow me to change my ticket
                                            selection, or to choose my
                                            prefered seating location.       eldelpaso@sbcglobal.net

                                            explain the errors when they
an errorr occurred                          occur

                                            Maybe when you search for
The tickets do not go on sale               someone, you guys could put
until tomorrow.                             a picture next to their names.
i dont have money                           no                               krissy.barajas@yahoo.com



                                                                             wj@ahnfsj.ca
I didn't want to                            No, that's your job.

                                            stop letting these people buy
                                            all the tickets up and ebay
no tickets ever show up                     them for 5 times there amount
Availability limited to only
certain locations, not desired
ones.                                                                        downing4u@aol.com

                                                                             drobbins100@hotmail.com


Too expensive                               cheaper prices

                                                                             ningizadascorpion@yahoo.co
couldn't find                        band                                    m




ForeSee Results, Inc. Confidential                                 540                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     When purchasing tickets for
                                     the afl it would be good if you
                                     could pick where you would
                                     like to sit and also be able to
                                     change the seats you
                                     allocated if you don't like them cheriemacheda@bigpond.com
Just looking.                        Less fees!                       Cubbies4e@hotmail.com

                                     have competitive prices and
                                     seating chart that is magnified
                                     when you click on to see
they were too expensive              where exactely your seats are.


                                     Lower the cost of tickets or
                                     completely remove fees. They
                                     are a cheap, uneccessary way
                                     to get extra money after
                                     overcharging for a ticket in the
                                     first place. Go back to the fee-
                                     less tickets like '08 projekt
                                     revolution. $10 flat fee for lawn
Too expensive!!                      and none of this fee crap.        thelastone@comcast.net
                                     Fewer fees
cuz I don't have money...                                              houstob_luigi@hotmail.com
Need to check if date is okay
with other people going.                                               stanglejd@charter.net

                                                                       alanmonk@thamesinternet.co
                                     Just keep it this good            m

                                                                       foster.lucyg@gmail.com


haven't decided yet                                                    jackieandmanny@hotmail.com

no tickets available as yet.                                           spud1311@optusnet.com.au
                                     Yes - If you are going to
                                     charge me extra for a service
Didn't need anything.                then you should provide it.
site down for maintenance                                              tik20911@yahoo.com
                                     Make each seat available to
                                     select like on an airplane,
Already did.                         instead of by section.            Commenteer@aol.com


ForeSee Results, Inc. Confidential                       541                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     The quality of the musician,
                                     and how long I have been          Fucking shut it down!! Let me
                                     following their musical           buy my tickets from the
                                     expression. Again, fuck off you   venue!! Get rid of those        jumpingjellybean@adelphia.ne
                                     pigs.                             bullshit fees!!!                t


not available                                                          no                             sckayte@comcast.net
                                                                       bETTER WAYS OF PRINTING
                                                                       TICKETS.
                                                                       It should have something set
                                                                       up that alerts you when your
                                                                       favorites are coming up and
It wouldn't let me                                                     when tickets will be available
                                                                                                      packer8@bigpond.com

                                                                       I was very disappointed in the
                                                                       randomness of the supposed
                                                                       "find best seats" feature. It
                                                                       kept coming up with seats all
                                                                       over the place, and other times
                                                                       it would say nothing was
                                                                       available! Even though I paid
                                                                       the highest price, I got some
                                                                       lousy seats up in the stands
                                                                       when I thought I was getting
                                                                       some on the floor (I wasn't
                                                                       paying close enough attention,
                                                                       I assumed that since I was
                                                                       applying early, the "best seats"
                                                                       would be on the floor, but
                                                                       those seats weren't even close
                                                                       to the best available). I feel
Was only looking for my                                                ripped off, and I am not a
review.                                                                happy camper!                    genesaugey@comcast.net




                                                                                                       tjrecycle1@hotmail.com


ForeSee Results, Inc. Confidential                                                        542                                         Satisfaction Performance Report
Date Created: 05/02/2010




Itinerary questionable


had to wait for my husband to
decide when he wants to go                                            linda1571@hotmail.co.uk

                                     When slecting best seats
                                     available you should see 3-5
                                     options or show best available
                                     in each section to help decide
                                     better to make a purches. Or
                                     have a chart of what seat are
                                     available and be able to buy
                                     what you want and where and
                                     not the only seat the site will
                                     show you. I was force to buy
                                     pit tickets in fear of not being
                                     able to get tickets me and my
                                     daughter at all. I wanted seat
                                     in section 101,102 or 103 and
                                     would have bought them but
                                     was not given option. I don't
                                     like buying general admition
                                     seat.                            zanglj@gdls.com
didn't have my section               good job                         pmmasonry1@yahoo.com




                                     Allow the user to select
                                     multiple dates at one time and
                                     choose the best seats.

Ticket Brokers get the best          Make "GOOD" tickets
seats!!                              available to the common folk.. skipmo69@netzero.net
could not find dates

Tickets too expensive                                                 jamesdeanwoods@yahoo.com
                                                                      pcoade@corklanguagecentre.i
was cinfirming my address                                             e


ForeSee Results, Inc. Confidential                      543                                         Satisfaction Performance Report
Date Created: 05/02/2010


Just looking for tickets in the
future. They were not on sale
yet.                                                             alc85201@hotmail.com



Because I didn't want to!
had already purchased tickets
on prior day


too difficult- day of event was
sold out, have to start from
beginning- why?? should be
able to go to another day
No longer interested in dealing
with this company



                                     stop the clock.
THINKING WHICH DAY TO
PURCHASE


Didnt find a concert i would                                     angelfire_20012000@yahoo.c
like to go to                                                    om
i already purchased like 300
dollars worth of tickets last
weeek just tracking them?
                                                                 graham1968_4@msn.com
I couldn't find a performance
with a suitable time or price.       Have more events for my area! averagejoe24@aol.com




                                     ALLOW TO MAKE
GOT BETTER TICKETS                   RESERVATIONS IN LINE, IN
OVER THE PHONE                       CASE OF CANCELLATIONS. cmayer@leintl.com
                                     maybe interactice seating
Just browsing to see how thi         maps. i've visted sites that
site works.                          have them.




ForeSee Results, Inc. Confidential                     544                                    Satisfaction Performance Report
Date Created: 05/02/2010


                                                                  Do not allow ticket brokers to
                                                                  purchase before the general
Tickets not available                                             public!                          WhyJ9@Yahoo.com

Just Looking.
                                                                  I would rather have fewer fees
                                                                  added to my ticket price! If
                                                                  necessary, inflate the ticket
                                                                  price to cover these fees. I get
                                                                  really annoyed to find out that
wasn't looking to purchase                                        about $25 was added to my
tickets; just needed to print out                                 ticket price to cover all your
my tickets                                                        fees.                            browan@gmc.cc.ga.us
Tickets go on sale tomorrow.

I made a purchase 4/8 and                                         Being able to bring up the
haven't received the tickets                                      tickets I ordered under order
yet.                                                              events.
                                                                                                   chivas47@aol.com




tickets not available yet                                                                          gloria.elliott@rogers.com
                                                                                                   reneehill_959@yahoo.com


That wasn't why I was using                                       Just have a customer service
the site                                                          address                          dianefox12000@hotmail.com
Don't know if I can go on the
date of the show.                                                 Make ticket prices cheaper       alarm777@gmail.com
have not found what I want                                                                         cindyquiros@hotmail.com
deciding if I can go                 best known and convenience   No                               linda.nelson@rhi.com

Could not find decent tickets at
any price. Will need to check
different showings for decent
tickets, or wait until closer to                                  Make it easier to change the
showtime, maybe some will                                         date of the show if acceptable
come available.                                                   tickets are not available.
                                                                  make it easier for a person to
                                                                  preview seats available...
cheaper at box office... local                                    would like to be able to pick
sporting event                                                    the seat i want                tammy0169


ForeSee Results, Inc. Confidential                                                    545                                      Satisfaction Performance Report
Date Created: 05/02/2010


just checking on a purchase
already made                         no
i have to wait an see if i can go                                     mieraclekandy2405@yahoo.co
first                                keep up the good work            m
money                                                                 naynay1623@yahoo.com
Did not find an event I was
intrested in.                                                         gholetz@charter.net



                                                                      marsh1947@sbcglobal.net
Need to confirm dates with
others
                                     umm video add might make
the tickets are not on sale yet.     the site more appealing .        stormdawn@sbcglobal.net
                                     Don't remind me that i am
                                     paying extra for fees. give me
                                     one price so i don't have to
                                     remember how i'm being
                                     gouged. close down tickets
I hate ticketmaster and will do      now. i cant believe you are
anything i can to not buy from       allowed to resell your own
them.                                tickets. rot in hell
                                                                      jimshan24@hotmail.com

                                     specific seat selection, similar
                                     to stubhub and other ticket
                                     brokers. the one thing i hate
                                     about ticketmaster is the
answered in 27.1                     inability to choose my seats     dan_beth@hotmail.com

                                     nope everything is perffect      greenmonster19@yahoo.com
not ready




ForeSee Results, Inc. Confidential                       546                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     The buying experience is very
                                     poor at best. Many times I
                                     have been signed in and
                                     waiting for the ticket sale time
                                     and right as the ticket are
                                     available to buy I click to buy
                                     and am unable locate any
                                     tickets. Even under the "Any
                                     price" without any specific
                                     location. This has gone on for
                                     hours without giving up. It is
                                     very frustrating when I am
                                     trying to get tickets for
                                     something for 2-3 hours and
                                     then am left with either very
                                     poor seats or no seats at all. I
                                     really wish there was a better
                                     way to secure tickets to shows
                                     I absolutely want to see and a
                                     better way to see what
Tickets are not on sale yet. No      sections are for sale and what
word on special pre-sale             sections are sold out or not for
option                               sale.                            superiseleft@yahoo.com
not on sale yet                      prices more avalible             teresastanley21@yahoo.com
                                     When it is multible artists, it
Did not find anything I was          would be nice to see a list of
interested in attending.             all attending the show.          fogge@bellsouth.net




concert not listed
                                     NA

Still working on..                                                    robertopercussion@gmail.com


                                                                      agnes783@yahoo.com
only one seat
                                     i do mnot like the visual page
                                     we have to go to need to be
                                     alittle cleare or ue something
can save by going to the box         else it make me want to just
office                               say forget it                    stacyneedsjesus@gmail.com


ForeSee Results, Inc. Confidential                       547                                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                Don't sale expensive tickets
                                                while holding low priced in
                                                reserve or allowing ticket
No lower priced tickets                         brokers to buy tickets prior to
available.                                      the official release time.

Didn't find out the price of the
VIP ticket                                                                        sharifee@hotmail.com
No reason
Did not find any concerts
during my time frame                                                              frymank@k-state.edu
Cost
                                                                                  venceroper@hotmail.com
                                                no                                cyko23@sbcglobal.net

Availability of the event                                                         curtricia123@aol.com
                                                reduce processing fee
Not on sale yet                                                                 ajish4@att.net
                                                you can pick the seating chart;
                                                it needs to be designated for
already did; came back to print                 the event so you don't pick the
them                                            wrong one
Going to do it later                            better navigation               kettkarter4life@aol.com
                                                Having trouble viewing
                                                ticketmaster alerts on my
Tickets not on sale yet                         phone.                          dhamil8014@charter.net

no tickets
                                                Less corporate/other sale
                                                companies ticket
                                                hijacking=more ops. for the
not on sale yet                                 real fans!                        markusb33@hotmail.com
Event not in my area anytime
soon                                                                              monte.gaskins@Yahoo.com


                                                I should not have to page one
                                                at a time to get to the date of
                                                an upcoming event. Should
                                                be able to skip to that date
                                                instead with a pop up calendar
not on sale yet                                 or other option.
                                                MAKE THE SITE EASLY TO
                                     NO CHOSE   USE                             MGSTUART




ForeSee Results, Inc. Confidential                                   548                                    Satisfaction Performance Report
Date Created: 05/02/2010


Need to make sure my friend
would like to attend with me.                                                                             tawanavoid@gmail.com


                                                                                                          lisa_mom_of_2@yahoo.com
                                                                                                          jopanat@gmail.com
ticket not available yet
                                                                       when I pay for my tickets I
                                                                       would like to be able to print
                                                                       them immediately and I would
                                     there's no other choice that I    like to fill out my credit card
                                     know of to buy tickets for this   info first and then have the
                                     event                             timer start                       satanicmekanic@yahoo.com
                                                                       make it easier to adjust
                                                                       number of tickets searching
                                                                       for. ie: I want 4 tickets and
                                                                       they are not available, let me
                                                                       change it to 2 tickets or tell me
                                                                       how many are available
                                                                       RATHER than me starting all
tickets sold out                                                       over again!!!                     sueheider@comcast.net
not available yet                                                                                        pswaney@xtra.co.nz



                                                                       show an approximate release
                                                                       time for tickets, as I have been
                                                                       on line since 9am and it took
                                                                       until 9pm to find an open
                                                                       ticket. had it not been for my
                                                                       relentless dialing, i would not
                                                                       have gotten my tickets.
                                                                                                          susanrn2811@yahoo.com
tickets not on sale yet                                                                                   hoylemel@hotmail.com




ForeSee Results, Inc. Confidential                                                         549                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     give me a chance to actually
never any tickets available. or      buy tickets at face value when
price is extremely high              the suppose to go "on sale"    bjs2@njit.edu
Not on sale yet                                                     surban2000@yahoo.com

I did not make a purchase
because the tickets that I want
to purchase are not being sold
yet.                                                                  sweets_o6@yahoo.com
I have purchased tickets
already.


Can't complete purchase with
non-US credit card. Can't find
tickets..




                                                                      ialohame@hotmail.com




                                     make it work properly to
I could ge the site to work . i      people can click on their show
gave up                              and pay - quite simple really


ForeSee Results, Inc. Confidential                      550                                  Satisfaction Performance Report
Date Created: 05/02/2010


couldn't fine what I was looking
for
want to check other seating                                              lynda.akerly@erieinsurance.co
available                            no                                  m
COULD NOT VERIFY ANY OF
MY CARDS.                                                                airforceashley@gmail.com

                                     Yes I wont know if there are
                                     seat to sit on at stryper there
                                     was no seat my mom couldn't
                                     stand to long so we missed
well I dont know if there is seat    half of the show cause she
or do I have to stand up the         couldn't stand that long. Shes      anthony.sanchez94@yahoo.co
hole concert                         over 60 years old                   m
                                     Make it less London biased
                                     and have broader range of
Nothing of interest                  events

just reserching ticket price
still looking                                                            bad108chris580@yahoo.com
Tickets I wanted were too
expensive.

tickets aren't on sale yet
                                     The email response should
                                     have the correct location of the
                                     show and be sent before
Still trying to find other people    attending rather the day after.
to go with to get the package        Had to call to figure out where
discount                             to go and what to do.            foreverraine@live.com
                                     release better seats to the
NOT ON SALE YET                      average fan                      knb231@verizon.net
Because $24.75 in just
"convenience" charges is
inexcusable. Combined with
the 2.50 fee to print my             The site is fine; the
tickets?!                            Ticketmaster values are awful.
Just an account update                                                   ppm66@aol.com
                                     List available seats in a certain
                                     price range and let customer
Need to speak w/ other party.        choose.
                                     change the security checks
                                     where you spell out the words,
Still not sure if I'm going          they are annoying




ForeSee Results, Inc. Confidential                        551                                            Satisfaction Performance Report
Date Created: 05/02/2010




Have not decided what to see



                                                                                                         kmorris1@satx.rr.com


could not find
                                                                       an easier way to scroll through
                                                                       search results, the only option
                                                                       to move forward is at the
                                                                       bottom of the page, if I'm
                                                                       looking for a specific date
                                                                       months from now it takes a
                                                                       while to get to that date after
                                                                       having to move to the bottom
                                                                       of each page before clicking
Tickets aren't on sale yet                                             next.
liasing with friends confirming
what date to go
Tickets not on sale yet
Just Browsing
Not ready
i will purchase at later time                                          no
                                                                                                         skpeek0205@yahoo.com

                                                                       more especific on the events
not ready
Couldn't find what I was
looking for.                                                           No

event tickets not avaliable yet                                                                          dingdangittydo@aol.com
                                     just make shure the ticket will
just looking                         ariwe to me in time               no                                nit-joh@online.no

Not going                                                              Not at this time
                                                                       none                              joemama83b@aol.com

                                                                       bonuses for purchases
                                                                       throughout the year... EX for
                                                                       every 100 dollars you spend
                                                                       you get entered into a drawing
                                                                       for the month its in for free
                                                                       stuff.                         mobandy05@hotmail.com


ForeSee Results, Inc. Confidential                                                         552                                    Satisfaction Performance Report
Date Created: 05/02/2010




already purchased tickets but
had not printed them                                                     carlaurelt@aol.com

searching for someone else
                                                                         jpkp-1@comcast.net
no' moe money                                                            suchy427@gmail.com


because the show isn't until
may 15th and i had to see how
much the tickets were so i
could tell the other people who
want to go with me.                                                      reshae_blue@yahoo.com

Prices are too high                  Charge more reasonable fees. siegmund@speakeasy.net
Price too high- lower priced-
seats sold out                                                           liv2b100@mindspring.com

                                     i had to verify with visa and it
                                     had troubles with the
                                     password part. when i finally
                                     found a password it would
                                     accept, there was 40 seconds
                                     left on the screen but it errored
                                     me out and said i ran out of
                                     time and i had to start the
                                     whole proccess over again.
just printing tickets from           more time on the timers would
purchase yesterday                   be nice to complete a page.

Stub Hub has waaay more
options and better price points

                                     Dump the flash graphics.
                                     They are slow and don't
                                     always load. They also slow
                                     down my computer. I need to
                                     restart my browser after using
                                     Flash sites. It's the only way
                                     to get my speed back.
                                     Leaving the site doesn't help.
Not ready to buy.                    Flash sucks.




ForeSee Results, Inc. Confidential                        553                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 make more tickets available

                                                                 Shorten this ridiculously long
                                                                 survey!
printing previous purchase                                       no
                                     I'm forced to buy through
                                     Ticketmaster
concert isnt for a month and i
get paid in a week so no
money                                                                                          dunkadelic@msn.com
The tickets were not yet on                                      Search results should be more
sale.                                                            exact.                        dwvn5410@att.net
                                                                                               jaylarrywilliams@yahoo.com
                                                                 Don't have the screen turn
???                                                              dark.


Cuz it didnt show any tickets!!!                                 No!!!                            cookfamily@awesomenet.net


                                                                 OK it is my first time
have not found it yet                                            no



Pre-sale not on sale as of 4/13
for my event                                                                                      kneiteld@msn.com
no event near me :(


                                                                 no



                                                                 Make it easier to search
                                                                 events by specific date. It took
                                                                 too long to figure out how to
                                                                 get to the calendar to select a
                                                                 date to search - too far down
                                                                 on the drop-down menu.           jadehart@mchsi.com
this survey came in the
MIDDLE of my purchase,
unfortunately.




ForeSee Results, Inc. Confidential                                                    554                                     Satisfaction Performance Report
Date Created: 05/02/2010




BEcause I was not able to
view all available tickets.          See above comments.             beckykanoza@hotmail.com
Just checking status of tickets
already purchased                    The fees are way to high
just went to concert, nothing in
area                                                                 maclauchlin@aol.com

didnt find the desired seats
Just researching for now.
not sure if i'm gonna buy
tickets yet
                                                                     lee.bee69@hotmail.com
                                                                     jmw508@msstate.edu
                                     no




                                                                     smokybluz@yahoo.com

tickets not on sale yet              not at this time                gemini2828@sbcglobal.net

Just browsing at the moment

Could not log in.                    Why do we all have to log in?




ForeSee Results, Inc. Confidential                      555                                     Satisfaction Performance Report
Date Created: 05/02/2010




TRYING TO LOCATE                                            BE ABLE TO COME TO SITE
TICKETS ALREADY                                             AND GET WHAT YOU CAME
PURCHASED.                           MAVS PLAYING AT HOME   FOR.                    sherrieshotzy@sbcglobal.net

                                                            not at this time
already purchased                                           none
                                                            must we jump through hoops
didn't need                                                 to purchase tickets??/

no event near me                                                                         kimberlygomez30@yahoo.com
didn't find anything to
purchase




ForeSee Results, Inc. Confidential                                           556                                     Satisfaction Performance Report
Date Created: 05/02/2010




your phone number to                                                HAVE YOUR CONTACT
purchase was not displayed                                          PHONE NUMBER ON EVERY
anywhere. I had to call 411 to                                      PAGE READILY AVAILABLE
get it!                              interested in the performers   TO THE CUSTOMER!
none available

                                                                    The site is great the only
                                                                    problem is that when
                                                                    purchasing seated tickets you
                                                                    can not choose a particular
                                                                    area (e.g. paramore) an area
                                                                    is allocated to you and you can
                                                                    not change it for another area
                                                                    unless you phone. If you do
                                                                    phone its always automated
                                                                    and is very difficult to speak to
                                                                    a person.




could not find presale




the survey interrupted or
tickets weren't available



I will purchase at a later date.                                    lower ticket prices
because i can't figure out if
there are any shows that are                                        Tell me which seats and
not sold out.                                                       shows are sold out!!!               padillam817@yahoo.com
Can't find tickets. I don't know
what the different types of
tickets are.
just checking my recent
purchases
someone else got tickets
no idea when tickets will go on                                     lets us know when tickets are
sale                                                                expected too go on sale             ohgaso@earthlink.net


ForeSee Results, Inc. Confidential                                                        557                                   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   get rid of the dumb ass       wayne.wetherington@gmail.co
                                                                   charges you fuck stick        m
n/a                                                                no

not finished                                                       no you re great
no tickets available for Dallas
vigilantes game at american
airlines center in dallas. only
away games available

                                                                   Need better navigation to view
                                                                   several day period for same
                                                                   show - to allow multiple day
                                                                   availability without having to
                                                                   exit and re-enter. While I
                                                                   noticed a very small "click here
                                                                   for other dates" it didn't work
                                                                   for the show I was researching
                                                                   so I had to exit and re-enter 5
                                                                   times to check 5 days. Very
                                                                   exasperating. A competing
Researching seat availability                                      ticketing agency allows you to
and prices for a several day                                       specify a range of dates that
period-will make a decision                                        you can return to without
later.                                                             exiting the site.                h.yata@comcast.net



I was checking on already
purchased tickets. I wanted to
see if they had been mailed.
no accept of purchase from                                         How to buy tickets
outside USA                                                        international in USA          skovmand@tdcadsl.dk
have free tickets                                                                                susankimb@gmail.com

                                                                   Lower or eliminate all the extra
                                                                   fees and the Amex tie-in.
                                                                   Nobody can figure out what
                                                                   the benefit is of an Amex card
                                                                   compared to Discover, Visa
Not on sale yet                      Don't have any other choice   and MasterCard.                  jcross@benatarfanclub.com



I already told you                                                                               Jlarayne63@comcast.net


ForeSee Results, Inc. Confidential                                                    558                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                       vyahner@hotmail.com

handling charges too much
and I like getting actual ticket     blow it up                        dwarner@dolliff.com
                                     expand list of music artists that
                                     can be selected as favorites.
                                     a lot of newer bands are not
Date for event not suitable for      available to select as a
me.                                  favorite,                         jagmorris@yahoo.com

just checking out the site                                             jackiemckennie@bellsouth.net
not ready



                                                                       fer.vargas@hotmail.com
already have tickets
Sold out.
I was just browsing to see
what concerts were coming            make things a little more
up.                                  clearly written.                  jasminemoezzi@gmail.com
american express was not pre
sell citi card was                                                     mishfish1127@aol.com
shit seats                           need better seating               fitchkids23@sbcglobal.net
did not have ne conserts that i
wanned to c                                                            lil_devil_18_2007@yahoo.com



not ready                            no

COULDNT FIND ARTIST OR               get your site together man! its
VENUE !!!                            garbage and in accurate !!
I was checking on tickets I
purchased last week                                                    cmpjunk@charter.net

I want the tickets to be my
birthday present.
                                                                       nely_martinez_619@yahoo.co
dont have a credit card                                                m

just checking available seating

It was unavailable                   N/A




ForeSee Results, Inc. Confidential                         559                                        Satisfaction Performance Report
Date Created: 05/02/2010




Said no tickets were available
for Bob Dylan                                                                                         paintguru06@yahoo.com
                                                                   no                                 Pwhite8124@aol.com
                                                                   DONT ALLOW SO MANY TO
SOLD OUT FOR NUMBER I                                              BE PURCHASED IN ONE
NEED                                                               SINGLE PURCHASE
                                                                   Please lower the processing
I already bought my tickets :)                                     fees!Please!!!
not available in the price range
I wanted                         only place available


tickets not availible yet                                          lower the exorbiant fees fees      kool1130@hotmail.com



you only offered me terrible                                       don't hold back the good
seats                                                              seats!                             oboe2@comcast.net



Couldn't get the ticket page to
come up.
yesterday and waiting for
tickets by e-mail

                                                                   get id of some of the extra fees
                                                                   i.e. onvenience fee- really

need to see the venue layout         nothing                                                          bushvb@yahoo.com

The ridiculous price scaplers,       We chose not to purchase
excuse me, the resalers              because of the inflatred prices
charge with the consent of           charged by the resalers when
Ticketmaster. We will never          we cannot purchase tickets      Yes, make tickets available to
buy buy tickets from                 directly. We will never buy     the general public without an
Ticketmaster again.                  from ticketmaster again.        exorbitant masrkup.            doctorbob48@cox.net




ForeSee Results, Inc. Confidential                                                     560                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                              Make it easier to get to the
                                              page, have the onsale comply
                                              with exact times, better seat
                                              maps, choice of type of ticket
                                              and above or below (i.e. at
                                              Madison Square Garden, loge
Wasn't looking to, wanted to                  or less expensive, as opposed
print tix already purchased          Artist   to Loge only)                  jheine@greenridgecap.com

                                              charge lower convenience
undecided                                     fees.

Tickets were more expensive
than I realized.                                                            jmc1212@hotmail.com
                                              You should be able to see
The seats I wanted were not                   exactly where the seats you
available.                                    are selecting are located.


                                              yes for concerts I am a severe
                                              ashmatic and when I went to
                                              the admiral game/foreigner
                                              concert I had to leave the
                                              concert earlier than
                                              anticapated because of the
                                              smoke used during the concert
                                              is there a way you can maybe
                                              let people kn0w if there will be
                                              allergic smoke or ? at a
                                              concert ahead of time like on
                                              the ticket biography ? now I
                                              am afraid the ac dc concert
                                              would be the same and this is
                                              another reason why I didn`t
too expensive for me                          want to attend                   cpj170065@yahoo.com
tickets not on sale                                                            dbarger5@cox.net

I was just looking at site today.                                           janelle@novaris.com.au




ForeSee Results, Inc. Confidential                               561                                    Satisfaction Performance Report
Date Created: 05/02/2010


                                           I would consider anything
                                           horse related as sport. I think
                                           that family section is a good
                                           second place for it but maybe
                                           have jumping competitions
didnt want the seats available             and rodeos listed in sports and
but wanted to see the options              family.

I was getting info for a concert
for myself and friends                     no                                cindy_mclaughlin@att.net
Tickets not yet available.                 No.                               jim@fspv.com.au
I was just printing out tickets
that I had already bought.
                                           no
Couldn't find selection of
Broadway shows easily
i already purchased tickets for
an event,but will purchase in              everything is great on this
the near future                            website                           kent_godley@yahoo.com
DIDN'T GET MY ANSWER
AND ONE EVENT IS NOT ON AMERICAN EXPRESS                                     CRAIG@TURBONICSINC.CO
SALE YET...                     POINTS                                       M
i don't want to do                         yes but i don't want to do
unable to determine seat
numbers and pricing.                                                         crazy_rider89@yahoo.com
cost too high                                                                crawford7241@comcast.com
They're not on sale yet.                   More shows.                       venkman2989@gmail.com

                                           I understand that American
                                           Expess has priority on most
                                           tickets during presale but it
                                           should have a deadline and
                                           the tickets should be
                                           realeased to non american
                                           Express card holders
                                           American Express is very hard
                                           credit card to get and eveyone
                                           does not qualify to have one
                                           so please understand thank
event completely sold out                  you in advance                 moore.chara@yahoo.com


                                                                             deancurtisflynn@yahoo.com.a
no credit card                             no                                u
not on sale yet                                                              emmitt17000@yahoo.com


ForeSee Results, Inc. Confidential                             562                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                            I'm upset about the charge for
                                                            printing out tickets. We're
                                                            doing you a favor and saving
                                                            you money!!
I dont know.

error message with no                                       lower your fees and make your
explanation                          have no other option   site more user friendly       dlrooney2@yahoo.com
1. No tickets available in my                               Update site information on
price range for Simon &                                     Target Field and Minnesota
Garfinkle and 2. No                                         Twins, as well as U. of
information on Minnesota                                    Minnesota and St. John's
Twins                                                       University in Minnesota.      gloveroy@yahoo.com
shows not available on days
that I can attend
                                                            The site's average, except for
                                                            the error that didn't let me
                                                            purchase the tickets. I'm just
See Above: I kept getting an                                really turned off by all of the
error message after I selected                              fees, they're excessive and I
the way I wanted to get my                                  go to fewer shows/more local
tickets.                                                    shows than I used to               mmcmanaman@gmail.com

                                                                                               chrissmith_cds@yahoo.co.uk
not ready                                                   simplify                           davidawty@aol.com

                                                            the words you have to type in
                                                            to "let the system know" i am a
                                                            legit shopper and not some
                                                            broker buying up a bunch of tix
checking on a past purchase                                 are hard to read sometimes...
and to see what is coming up                                it's a pain to keep having to
in our surrounding area                                     them in.                        under_wood@yahoo.com
checking prices
The tix on not on sale yet but
did find out a presale date
which I love.                                                                                  Queenjemma@aol.com
                                                            Stop the practice of having pre-
                                                            sales to allow select people to
                                                            buy tickets, then resell at a
tickets not available yet                                   higher price




ForeSee Results, Inc. Confidential                                              563                                         Satisfaction Performance Report
Date Created: 05/02/2010




tickets aren't on sale yet

                                                              Breakdown of the actual
                                                              location of a row of seats and
                                                              which side of the row the seats
                                                              would be located would be
                                                              most helpful. Similar to the
                                                              Broadway theatre sites.         Hopi11@aol.com
Just looking.                                                                                 rachthacake17@hotmail.com

                                                              The site is staggeringly slow   lou.miller@wunderman.com




                                                              Shorter survey and do not ask
                                                              the same question over and
                                                              over.
Paperless Tickets




                                                              Lower the convenience fees!
                                                              Why should I have to pay 4
                                                              convenience fees for each
                                                              ticket when ordered together?
unable to make a booking

I want a good price                                                                           wgean@carolina.rr.com
                                                              Lower extra fees                cadmax@prodigy.net
                                     got to meet characters   none




ForeSee Results, Inc. Confidential                                                564                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     this is the only way to buy the
                                     tickets without going to the site
                                     itself.
printed previous purchase                                                                                     vanbarlow@hotmail.com
                                                                         Please let me know when the
                                                                         Roger Water "The Wall 2010"
Could not find the ticket info. I                                        tickets will be available for sale
was looking for.                                                         to the general public.

                                                                         YES SHOW ALL AVAILABLE
                                                                         CONCERT SEATS LEFT
COULDN'T GET SEATS                                                       PERIOD                               BEARSKI1965@YAHOO.COM

not finished
                                                                         no                                   alak28@roadrunner.com

                                                                         the fees are out of sight for the
                                                                         kids to pay. A 20.00 ticket is
                                                                         fine but then add $7 fee then
not sure if I want them now                                              2.50 to print and then $2.50 for
fees have gone up to much for                                            another fee kinda of crazy. My
my son and his friends to buy.                                           kids can't afford it any more.    ahappliance@hotmail.com
                                                                         I think it is really creepy that
                                     Availability from somewhere         you have your own broker
                                     other than ticketmaster/live        service and a monopoly on
too bothersome                       nation                              music events.




They didnt have the tickets i
needed.                                                                  Have more available tickets


ForeSee Results, Inc. Confidential                                                            565                                     Satisfaction Performance Report
Date Created: 05/02/2010


only intended to browse
jus lookin                                      none




                                     the band   allow us to hear band's music

sold out of the tickets i wanted dont know      no suggestions at this time
I was looking for an event.
Hoping to get different seats,
but the same one's keep
popping up. There is no
option to pick what section you
would like to sit in. It would be               Give the option of what section
so nice if that option was                      or seating area you can sit in
available.                                      or that is available.

                                                                                    ptmowrer@comcast.net
I was just looking
plan on buying the ticket in the
near future                                     Occasional ticket give aways        shystud87@hotmail.com



                                                just to show detailed info on
                                                what the event is about             j.krupa@hotmail.com

The tickets appear to have
been sold out.
Wheelchair access needed-
availability unknown
I'm looking for a specific seat
#.                                                                                  dsyrjala@excite.com

nothing of interest                             reduce fees
just looking
not ready                                                                           hrd2contr@comcast.net

                                                State if all the tickets are sold
                                                out in a particular section
No tickets available and                        rather than having you look for
venues are not near me.                         them to find none.




ForeSee Results, Inc. Confidential                                   566                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     Artists                      STOP your unreasonable fees alastechmosh@gmail.com




                               I could include about 1/2 of the
                               above information in my
                               decision making process. I
As stated above I could get no was hoping to purchace 4
information on the Boise ID    tickets to the eagles in Boise
concert except vip @465-800+ why can't I get the proper
$.                             information?                                                      drdocgary@yahoo.com
                                                                  I have a seat assignment but I
                                                                  could not determine exactly
I have not seen something I                                       where I will be seating when I
want to see.                                                      go to my venue.                marysnere@comcast.net
I dont no how and i want
tickets to go to the concert in                                   go to the concert of Justin
Glendale,AZ Justin Bieber                                         Bieber                               mafe_0livas@hotmail.com
                                                                                                       jishere04@yahoo.com
                                                                                                       chadoneil@cox.net

                                                                  Ability to select a section
                                                                  would greatly improve service.
                                                                  Also, if only single tickets are
                                                                  available, or if the event is sold
                                                                  out, it would be great if you
                                                                  posted that so people don't
Sold out event                                                    waste their time.

The band I wanted to see
didn't have any performances
in my area.                                                                                            nipple_crisp@yahoo.com


                                                                  see above                            roche372@msn.com
no tickets i wanted today                                         no                                   drewpowell24@yahoo.com

                                                                  no
Is not sale available yet                                         No                                   delphim@gopan.com.br

                                                                  Could I just get events in the
Didn't find anything to                                           Bay Area such as just at the
purchase                                                          Greek Theater or in Oakland?


ForeSee Results, Inc. Confidential                                                     567                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                   Allow actual fans to obtain
                                                                   tickets not the scalpers or
Shipping 1 parking ticket UPS                                      Ticketmaster themselves &
for $13 is outragous.Why not                                       then relist them at a higher
regular mail option?                                               price.
I purchased the tickets a
couple of weeks ago.

No shows I wanted to see,
                                                                                                    FloydT3@Hotmail.Com




Because 5 minutes after
tickets went on sale, none
were available.
TICKETMASTER SUCKS                                                 Yes, please go out of business

not sure if we are going
Only looking around.

                                                                   I am discontinuing my
                                                                   responses as I DID NOT get
                                                                   what I was looking for tonight.
                                                                   I was told that Kentucky
                                                                   residents could get pre-sale
                                                                   tickets for the World
                                                                   Equestrian Games tonight until
                                                                   10:00. However, I have been
                                                                   (since 9:00 p.m.) unable either
                                                                   to buy general admission
                                                                   tickets for the dates or want or
                                                                   to find someone who can help
                                                                   me. My respones really do not
                                                                   reflect my opionion of the rest
                                                                   of your website...but, if it
                                                                   doesn't help me get what I
                                                                   need, the other features are
                                                                   not really of much value to me
Tickets not accessible               my ineterest in the event     right now.                       jworth@verbleworthverble.com

I just needed to reprint my          It depends on who I want to
tickets                              see.                          No.                              asandstedt1@gmail.com


ForeSee Results, Inc. Confidential                                                     568                                         Satisfaction Performance Report
Date Created: 05/02/2010


Can't find the show

Did not find the artist I thought
was coming to Birmingham
The tickets I want are not on
sale yet.                                                              massie.amber@yahoo.com




your site wouldnt complete the
purchase                                                               floridadevilsfan@aol.com
Want to know price range for
sections for Tony Bennett
show.                                List prices for each section.
                                                                       natty44@yahoo.com
sold out                                                               ltldoc2006@q.com
printing tix
The site wouldn't allow me to
select 2 tickets in one field. It
would allow me to try and
select 10 in each of 4 fields
and then would tell me too
many tickets were selected.
I decided to buy will wait for
my paycheck                                                            noyanbiyiktay@yahoo.com




just looking today, purchased        seating map layout easier to
3 days ago.                          see


                                     Length in feet or yds seat is
                                     from playing court. How far
I'll wait til I get a little more    away is the seat from the court
money                                floor?
not on sale yet                                                        lizanun22@hotmail.com
dnt sale yet                                                           jgmolina@juno.com
Tickets not available                                                  jefferywrd@yahoo.com




ForeSee Results, Inc. Confidential                        569                                     Satisfaction Performance Report
Date Created: 05/02/2010


the tickets were not yet listed                              no. I think ticketmaster is safe
under the secret code name                                   and reliable and have never      ryanmcpherson@rocketmail.c
"the nude dragons"                                           had concerns.                    om
i'm trying to find where my
tickets are. and how to get                                  not having to type the special
them cos i'm leaving for the                                 code every time you search for
concert.                             I've seen them before   tickets.
site down                                                    maybe the site up              jmadgar@msn.com

i already have                                               none                          jennifercvikel@yahoo.com
                                                                                           jtexasrhea@yahoo.com




                                                             Make it easier to edit or delete
                                                             stored credit card details -
                                                             other than the
                                                             name/address/phone details. cherylpeel@hotmail.com
event sold out                                                                                unicorn4rose@yahoo.com
                                                             The seating maps are too
                                                             small. It would be ideal if the
                                                             maps popped out to enable
Black eyed peas ticket prices                                them to be seen on a bigger
are unbelieveable!!                                          scale and clearer.
already got tickets for next
year for peter kay in ireland
and manchester                                                                             vg1675@hotmail.com
Checking details of existing
order                                                                                      pbs@psanalytical.com
Too expensive




ForeSee Results, Inc. Confidential                                             570                                         Satisfaction Performance Report
Date Created: 05/02/2010




already did
                                                               beside making it easier to be
                                                               able find the print ticket
                                                               feature, I don't see anything
                                                               else that would need
                                                               improvement. It's a great easy
                                                               site.                          sexytin@live.com
i need wheelchair seat                                         no                             prettyeyes692009@live.com

couldnt find what i wanted                                                                       chebert@getcba.com

                                                               I get more accomplished
                                                               coming to this site because
                                                               your customer service workers
                                                               are rude and impatient on the
                                                               phone and at the ticket office.
                                                               Please give more customer
                                                               training to your employees
                                                               who have contact with the
Will be back when funds are                                    public. They get paid because
applicable                           prices, seats and dates   of ticket sales.


                                                               it will be great to recieve
couldn't find the ticket that i                                information about when and at
wanted                                                         what time tickets go on sale... vanessita3000@hotmail.com
Tickets not available

I already have tickets for
events that I would like to see.                                                                 tarzane@yadtel.net

                                                               allow us to choose the area
                                                               where we like to sit to see if
                                                               any tickets are available for
                                                               that are instead only being
                                                               offered a couple of options       garfield@macomb.com
                                     son's request
                                                               no                                tony.oulds@talktalk.net
Show location




ForeSee Results, Inc. Confidential                                                  571                                    Satisfaction Performance Report
Date Created: 05/02/2010




i couldn't find good seats and
couldn't find a number for
someone to help me that                                               make the contact numbers
wasn't automated.                                                     easy to find                     shortnsweet_73@hotmail.com
The band is not comming to
my location.                                                                                           tasha6060@hotmail.com
I bid on tickets


I was told the tickets were not
on sale even though the event
was only a week a way                                                 No service charge.               stevedriver@comcast.net
                                                                                                       annies-18@hotmail.com
                                                                      I cant figure out how to get to
                                     Both ticket price and location   my favorites with out adding a
There were no tickets in my          of the venue in relation to my   favorite. So it could be easier
price range today                    house                            to get my favorites             cka2829@yahoo.com
                                                                      not at this time                ms5363@yahoo.com

just checking, not buying today
No Dates in my area




Sold Out
just looking                                                                                           goszml@gmail.com

27.1                                 n/a                                                               mr_kbeck@verizon.net
                                                                      I have no suggestions-I really
Was just checking the date of                                         enjoy the Ticketmaster
a concert.                                                            website.                         cak006@hotmail.com
tickets aren't available yet
                                                                      Not so many clicks and clear
not ready                                                             seat selection info
Tickets not available until
tomorrow                                                              No suggestions                   yakavegas22@msn.com




ForeSee Results, Inc. Confidential                                                         572                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     yes give tickets to actually
                                     meet justin bieber for free to
                                     chldren who never been to a
not avialable                        concert nor met justin bieber        SweetPea1657@aol.com

Not on sale til tomorrow, no
advanced ticket sale, no
opportunity to bid or purchase
VIP. That sucks but I could
understand that this is out of
ticketmasters control                No                                   cm@texaspc.com




                                     No specific suggestions              krishna@singnet.com.sg
                                                                          dannyseibers@yahoo.com

looking for old school concerts      have more r&b concerts               tsmithfeagin@yahoo.com
n/a

                                     Would like an option to search
                                     for a certain section/area
                                     across different days instead
                                     of having to select a specific
                                     date, then search for the
                                     section I desire. It's distressing
                                     having to run around to
                                     different dates to see if the
                                     section I'd prefer to sit is
                                     available or not.
don't use credit card on the
computer                             none                                 cheron_ward777@yahoo.com
just checking price                  none                                 n2yarn@gmail.com
                                     hard to read the words you
                                     have to type in
I didn't cause i was looking for
the price

because I made the purchase
yesterday.                           no                                   mburg511@yahoo.com
Ticketing on-line was not open
for tonights performance of the      Let me remember my                   youngmarketing2004@yahoo.
Eagles                               "Password"                           com




ForeSee Results, Inc. Confidential                        573                                         Satisfaction Performance Report
Date Created: 05/02/2010


just looking to see the
upcoming events in my area           make it faster                   pstallworth92@comcast.net
I was verify info and there is
no Eagle tickets left                                                 jla3@email.arizona.edu
no tickets available for the
show
                                     more VIP packages *that
                                     include m&G* but that are'nt
couldnt find the tickets             over the top overpriced          hummblebee1@yahoo.com




usta ticket policies                                                  macedtech@gmail.com
just researching
still trying to decide what i
want to do                           not at this time                sweetfxyldy721@yahoo.com
                                     allow a multiple seat selection
                                     option and more specific seat
tickets not available for event      location
on sale tomorrow
didn't find what i was looking
for                                  no


                                     none
already bought...looking for
better seats                                                          m42556@aol.com
Seats not available

                                     The site wouldn't work for me
                                     and then your 800 # also failed
                                     to deliver (techical difficulties) -
The site wouldn't work, despite      very disappointing / frustrating
repeated efforts                     experience                           markekaplan@gmail.com
                                                                          peggity707@aol.com




                                     Insert a link to purchase a
there was no link to purchase        advance ticket for the parking
advance tickets for parking.         lot at the fox theater.

Don't have money .                                                    mndz_mkl@yahoo.com


ForeSee Results, Inc. Confidential                       574                                      Satisfaction Performance Report
Date Created: 05/02/2010


Wasn't planning too


                                                                                            thebadest09@yahoo.com
Tickets aren't on sale yet.
                                                        being able to have email alerts
                                                        for many locations, not just my
no good seats available                                 home area                       djcindysue@comcast.net

                                                                                            jep_59@yahoo.com
Site does not differentiate two                         Differentiate two different
different prices for General                            prices for General Admission
Admission prices.               Ticketmaster monopoly   prices.                             robert@fenerty.com
see 27.1
Couldn't find dates or costs
                                                                                            kevinbell11@yahoo.com



because your system wouldn't
let me

it was just to get into lottery
drawing
for mens basketball regional
finals @
honda center for march2011                              this questioniare is too long       ms4sc2000@yahoo.com
poor selection                                          NO                                  thetickler1947@gmail.com

                                                        You're NOT a BANK, so don't
                                                        try to act like one. Just fulfill
                                                        customers wants/needs to buy
                                                        tickets to events. It's a win/win
                                                        deal. All the "username" and
                                                        "password" shit just turns
                                                        everyone off. I, for one, am
Ridiculously complicated, and                           going somewhere else as a
totally unnecessary.                                    result. FIGURE IT OUT!!

i was just downloading tickets                                                              ted75me@sbcglobal.net
Not on sale yet
no evnts




ForeSee Results, Inc. Confidential                                           575                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     I spent a lot of money on my
                                     tickets all to find out that I got
                                     them for field seating. Frankly
                                     I'm pissed and you should
                                     have a better way to find more
                                     favorable seating options, or
                                     some way to have it be less
                                     confusing and subterfuge.
                                     That or have a return policy
                                     that-- works well.
                                     also to print your tickets is a
                                     tad few too many clicks and if
                                     you're not computer savvy (or
                                     give the wrong e-mail address
                                     on accident)you could spend a
                                     lot of money and not get your
                                     tickets. You should e-mail me
                                     the tickets instead of e-mailing
                                     me a link in my not so weighty
                                     opinion.
                                     Either way thanks for making
                                     the survey, I feel better now
                                     that I have my opinions out
                                     there, hope I can help.
                                     -Nichole, 20, Tacoma               scarsoftyranny@gmail.com
wanted westlife/boyzone
newcastle
                                                                    rh@zenhues.com


Need to consult with others


                                     people, not machines is(
I made it yesterday th 16th of       phone is misable)personal
april                                contact is needed              richieski13@aol.com
I have previoulsy made the
purchase and came to pick up
the tickets -they were not
available, YET AGAIN                 no                             mj69@earthlink.net




ForeSee Results, Inc. Confidential                      576                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                   If you have an usual problem, ,
came for info on tickets                                           or a question about the venue,
already purchased                                                  the ability to reach a person   thenancystwo@yahoo.com
need to discuss with others                                        no quite satisfied              paulberry99t@metrocast.net
                                                                                                   mariarebecanegrete@yahoo.c
neeed to make plans                                                no                              om




not on sale yet                                                                                        mdavalos@ptd.net


i cold not find tickets                                            get more tickrts
                                                                   Make sure the seating chart
                                     Ability to purchase from home works

                                                                   Make the site more user
                                                                   friendly for people who are
                                                                   trying to find sporting ticket at
See 27.                                                            a more distant date.
site wouldnt process request.                                      being able to purchase
got message to try again, but                                      tickets.. :>( Now I have to
all attempts failed.                                               figure out where else to go ...     pats.tack@juno.com

I am looking for Mana tickets.
The group is not touring yet.        Performer                                                         hectel@sbcglobal.net
hate fees                                                                                              tm70450hpss@aol.com
have to wait..Price.                                               Stop that security thing.
inconvenient times
                                                                   show simpler listing for
i couldnt find the prices even                                     prices
thoiugh the site said they were                                    i.e.
availible                                                          VIP------0.00$ etc                  nyyanksfan98@aol.com
                                                                                                       pmcintyre58@hotmail.com




ForeSee Results, Inc. Confidential                                                       577                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Quit kissing Citi banks ass buy
Because you guys hav/nt yet          only releasing tickets to their
released the tickets                 card members.                   mack@tri686.com




                                     make it easier to purchase
purchase instructions not clear      tickets


Event took place on a date I
cannot get out of work.
                                     seat numbers on the seating
                                     chart. great seats available if
                                     i'm trying to purchase the
the event isn't even listed          SECOND tickets go on sale.          lisalee66@aol.com
                                                                         schmoggina91@hotmail.com
Need more time to come up
with enough money for the
seats I want                         no                                  catrina.1975@yahoo.com


                                     Show the available tickets
                                     because I knew there was
Because your websites                tickets available you just didn't
showed no tickets available.         show it.




ForeSee Results, Inc. Confidential                        578                                       Satisfaction Performance Report
Date Created: 05/02/2010




I tried multiple times....we
need 7 tickets and you all are
about to loose our purchase. I                                       I would love to be able to
also think it sucks that we                                          purchase with out the secret
have to pay a processing fee                                         code in the box and I don't
twice because you have a 4                                           want Rollilng Stone Magazine!!
ticket minimum. We have a                                            I already get it but I still have
whole group going to see Jack                                        to click the box or it will charge
and this sucks!!!                                                    me.                                sthomas@amphi.com

                                                                     Make sure we can always call
                                                                     a human being for back-up!




                                     can get the transaction done.
seats available                                                                                     brown.sam@lycos.com
                                                                                                    Fotyfo88@aol.com



could not find ticket                                                no                             wendyreid@tpg.com.au
already purchased tickets                                                                           missybabe85@hotmail.com




I was just looking to see if
there was anything new and
there wasn't.




ForeSee Results, Inc. Confidential                                                      579                                   Satisfaction Performance Report
Date Created: 05/02/2010


                                     keep enough front row seats
                                     available for when they go on-
                                     sale to concerts & have more
                                     pre-sales to signed-up Artists
                                     for Your members-give us
waiting for any Adam Lambert         passwords for the pre-sales on
shows to go on-sale in MI,           our signed up interests would
Illinois, MN, Ohio                   Rock!                          RtPunkyGirl14@Yahoo.com

cant find movie tickets




artist not in my area or not
sure I know enough about
artist and their music. need to
youtube first.
see 27 asking the same
queston AGAIN no wonder
there is this survey!!!!!!!!!!!!!



waiting for tickets to go onsale
did not work                                                          pab_tom@yahoo.com
                                     yes, there needs to be more of
                                     a confirmation prior to
                                     submission                       kristy54880@yahoo.com
                                     I bought a 6-pack of lawn
                                     tickets and I would've liked to
                                     get insurance on them; but
                                     your description of '$7 per
                                     ticket' was a little vague and I
                                     wan't sure if I would only be
                                     paying $7 or paying $42. so I
                                     opted not to get it. Maybe
                                     offer insurance per item
                                     ordered? Most places offer
                                     incentives like that when
                                     buying in bulk/pairs.            nik0585@aol.com




ForeSee Results, Inc. Confidential                     580                                    Satisfaction Performance Report
Date Created: 05/02/2010




Kept receiving errors when
trying to purchase ticket.
Couldn't see all available open
seats so I opted for another
ticket source. Also when I did
a search for Los Angeles
Galaxy the search returned           the ability to select from and
"No Events" with those               see open seats for a venue. i'd
keywords. Yet when I clicked         be more likely to upgrade on
thru the marketing email it          tickets if i can see that there
brought me to a Ticketmaster         are great or better seats for a
page to purchase tickets.            bit extra cash.
                                     Put up the availabil tickets ,
                                     and let the buyer click on
no tickets                           them.                           lifesatour@hotmail.com


Unable to seargh over dates          Ability to search over dates      smartrbear@aol.com
was not coming to my area                                              grantkeith@live.com
                                     Yes i couldn't select my seat,
                                     neither do i have any idea of
                                     where it is located,.             percionne@yahoo.com
did want to                          nothing
                                     seat selection/aisle seats. I
                                     certainly prefer aisle seats to
looking for seating maps             any event


                                     When you have selected how
                                     many tickets you want and
                                     then are showed the ones
                                     available, you should be able
                                     to click on the seating chart
                                     and see exactly where those
Not ready to.                        seats would be.                   sarienickell@yahoo.com
not ready                            no                                sreicherts@msn.com




                                                                       dolphinseas@hotmail.com

melissa etheridge is not
playing here yet                                                       chickybabis@att.net


ForeSee Results, Inc. Confidential                        581                                    Satisfaction Performance Report
Date Created: 05/02/2010




website was confusing                                              make ticket avability easier

printed tickets already bought       don't usually have a choice

                                                                   n/a                            headylilacs@gmail.com


                                                                                                  jan@pingel.us
just browsing
was not sure if I can afford
them.                                                              no                             duntonw@hra.nyc.gov
not on sale yet
                                                                                                  tannweiler@greerherz.com



Needing more info on seating
just checking on upcoming
events

did not see anything of interest                                                                  bvancamp@rochester.rr.com

Made 3 recently                                                                                   woogie65@roadrunner.com

The site doesn't sell the event i
want to attend                                                     more event options




not avaliable
i already made one                                                                                kweagle2001@yahoo.com

Because I didn't feel like it                                      Make the website better
no tickects                                                        no                             jimenez906@comcast.net
just checking first
                                                                                                  johnn341@comcast.net




ForeSee Results, Inc. Confidential                                                      582                                   Satisfaction Performance Report
Date Created: 05/02/2010




Could not find a weekend
ticket for the Jazz Fest in New
Orleans                                                                                   gatwood52@att.net


                                     See prior answer
was not my reason for
searching the website


                                                                                          joel.montion@gmail.com
Was just looking for future                             quickerway to get to cards
purchases.                                              tickets.


                                                        Difficulty finding what I was
Tickets not available                                   looking for                       barnettjan44@hotmail.com

                                                                                          jerryhalowars@gmail.com
                                                        Filter search for type of event
                                                        e.g comedy and multiple
                                                        theatres
                                                                                          Plovingdc3@att.net


That is not why I visited site
today - please see answer to
question 26:1                                                                             edwardsandy@hotmail.co.uk
only wanted to confirm
previous purchase

I wanted to get an information
and will buy tickets later.




ForeSee Results, Inc. Confidential                                           583                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                     I recomend send me
                                     information about any concert
                                     to
                                     RockyBaby2005@verizon.net
                                     because sometimes I can't
                                     heard radio but I see my e-
                                     mail every day. only good
                                     concert like chayanne!
I didn't find a good seat            hispanic                      RockyBaby2005@verizon.net



no tickets available
haven't decided on seating-
must discuss w/ fiance               No, the site is very easy to use bethnm2806@hotmail.com

credit card declined
Just looking today. Also
wanted to add a favorite on My
Ticketmaster.                        None that I can think of.
still deciding because i can't
pick where my seats are              choose seating more
besides the very general             specifically! and less type the
section                              word screenings
                                     surcharges are outrageous -
                                     have started using other sites
                                     because of the expensive
                                     surcharges - ie. $10 lawn
                                     seats have over $10
no tickets available                 surcharges - ridiculous
to damn expensive i'm tired of
all the charges!!                    get rid of the extra charges!
                                     more options relating to Artist
didn't plan on it                    alerts




see 27.1
already have the tickets




ForeSee Results, Inc. Confidential                       584                                   Satisfaction Performance Report
Date Created: 05/02/2010




see above                                                                                                jplindmeyer@gmail.com



                                                                      If I were a computer savy I
                                                                      would tell what needs to be
                                                                      done. I'm not so I will have to
                                                                      put up with my concerns.
not ready
because im still taking this
long survey

                                                                       Hey well, I'm handicapped
                                                                       (wheelchair) so if there was a
                                                                       simpler way of assuring your
                                                                       purchase of accessible tickets
                                     If it's a band I love or a show I without having to call customer
                                     really want to go to, I'd get any service as much, that'd be
                                     tickets I could get my hands      greatly appreciated. Make it
No events of interest in my          on. That would be the most        just as easy to order an
area....I'll have to be more         influence on my desicion          ordinary ticket - a few clicks
adventurous in the future...         making!                           and you're set. :-)

didnt have any tickets left                                                                              ljohann@bellsouth.net

Event was not on ticketmaster.
Also seats for the Honda Civic
tour was not where I would like
to sit.                                                                                                  ms.michelleliu@yahoo.com

                                                                      yes, I think $9.90 is excessive
                                                                      for a service charge per ticket
idk
                                                                      cross-link to livenation events
                                                                      (even tho LiveNation Blows ! !
                                                                      but knowing what dates exist
need to confirm dates with wife                                       at least is helpful.

still undecided                      price


ForeSee Results, Inc. Confidential                                                         585                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                   crazeec@hotmail.com




                                     The particular sport I am
                                     interested in.              I gave them in box 31.9           tennis01346@yahoo.com

                                                                 Not at this time. I was more
No credit card readily                                           than satisfied with the results
available.                                                       on your site!                     alanagoins@ymail.com
no scheduled date for my
artist.                                                          too many questions!!!!!

venue not showing yet                                                                              slhomer@comcast.com
wanted tickets for tokio hotel                                   more color                        saraiavila@att.net
                                     The talent
just looking to see what's
available today                                                                                    lastinnett@juno.com

Maintenance was being done
and you charge too much!                                                                           CentarJesus@yahoo.com
cost                                                             no
Going to purchase at box
office tomorrow. (I never buy                                    More info on buying tickets at
anything online)                                                 the box office.


Just looking
                                                                 i had a problem registering my
                                                                 e-mail.they said it is'nt
i decided to wait                                                valid,but it is!               grapeape5260@yahoo.com


ForeSee Results, Inc. Confidential                                                    586                                  Satisfaction Performance Report
Date Created: 05/02/2010


still looking
cause I simply needed to print                      it would be nice to see where
out the ticket I bought                             the athrooms/exists against
yesterday                                           the seating chart.
just looking                                                                        maureen.owen@gmail.com
                                                    proper layout of stadium maps
                                                    eg: rectangle instead of
                                                    square, its confusing as to
                                                    where the stage is ie: goal end
i was checking my account                           or centre of pitch.             christinawillo@hotmail.com
                                                    I wasn't sure if I had
                                                    purchased insurance and
                                                    couldn't figure out how to
                                                    contact customer service to
                                                    inquire.                        clemmy75@hotmail.com
not on sale yet                                                                     eugatani@sky.com
Too Early                                           no


Dates are availible on another
website that aren't here                                                            mikeljr_11@hotmail.com
                                                                                    mpagan1794@msn.com
                                                                                    longmj924@comcast.net
Haven't decided if family will                      Your site is excellent. Keep up
attend the program.                                 the good work!                  le27piano@juno.com
no money                                            no                              wolfpack1869@yahoo.com




                                                                                    ljklark@yahoo.com
already made purchase...just
picking up tickets                   actual event   fees too high                   klenkej@ymcarichmond.org
too expensive
undecided




ForeSee Results, Inc. Confidential                                     587                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                             you should only have to enter
                                                             a password ONCE for the
                                                             entire session; you should
                                                             select an EVENT and be able
                                                             to search ALL available
                                                             dates/venues to find available
                                                             tickets, instead of having to do
                                                             separate searches -- in other
                                                             words, I just want tickets to an
                                                             event, I do not care where it is
                                                             or what date it is, but to figure
                                                             out which dates have tickets I
                                                             have to go through an endless
site is too frustrating to use.                              process over and over again.
better to just call on the phone.                            It is idiotic.
not sure if can attend the
concert
                                                                                                 harpat@q.com

                                                                                                 stocktradr2@yahoo.com
                                     friend suggested i go

as not looking to make a
purchase




ForeSee Results, Inc. Confidential                                                588                                    Satisfaction Performance Report
Date Created: 05/02/2010




I'M A 100% DISABLED
AFTER SERVING 20 YEARS
IN THE MILITARY AND LAST
TIME I TRIED TO ORDER
TICKETS EARLY THEY
WOULDN'T LET ME. EVERY
CONCERT I GO TO I TRY
AND GET 2 SEATS AT THE
END. BY LOOKING AT ME
YOU CAN NOT TELL THAT I
AM DISABLE, SO IF ANYONE
ASK ME SO SHOW PROOF I
SHOW THEM MY MEDICARE
CARD, MY PROBLEMS ARE
WITH MY BONES AND                                     YOUR SITE IS EXCELLENT,
SPINE. WHY IS IT PEOPLE                               EXCEPT THAT IT IS HARD
LIKE ME CAN NOT ORDER                                 TO FIND END SEATS
TIKETS BEFORE THEY GO                                 TOGETHER. ALL I AM TOLD
ON SALE, SO I CAN GET 2                               IS THAT THIER ARE NOT 2
END SEATS.                                            END SEATS.                pena-robert@att.net



                                                      None

                                                                                lmh1040@yahoo.com
                                                      Nope




                                     the performers   none
Printed tickets I had already
purchased                                                                       neenaheen@yahoo.com
                                                      direct call number for
                                                      service.
                                                      lower fees                acidwarp@hotmail.com
Need to confirm that I will be
able to attend the event before
I purchase tickets
cant afford it




ForeSee Results, Inc. Confidential                                        589                          Satisfaction Performance Report
Date Created: 05/02/2010




Not on site                                                            Service fees are TOO HIGH.
                                                                       show all seats available in
didn't find a ticket. any search.                                      search                        ericksilver@hotmail.com
                                                                                                     sarahdemare@gmail.com


whrn i try purchase tickets it is
sayong nothing matches my
request but to keep checking


I wasn't able to                                                                                     shellymansfield@yahoo.com
tickets not available yet

no need
just printing tickets for                                              wheres the interactive
tomorrow.                                                              seating?                      killista@yahoo.com


                                                                       Nope.                         lizlacoco@gmail.com
                                                                                                     dltlwhite@yahoo.com



                                                                       Better handicapped/diabled
                                     I am a participant in the event   ticket process
I had to call. Ticketmaster                                            Don't cheat your customers. If
made an extra $9 off of me                                             your site doesn't work, don't
with a website that wasn't                                             charge them for your
working.                                                               problematic site.              beegie@its.caltech.edu

same as above                                                                                        texsjack@gmail.com
the shows i want are not on
sale yet                                                               none at this time
                                                                                                    beth_demayo@yahoo.com
because i was loking for                                               put backstage passes please
backstage tickts to justin                                             beacause i wanted to buy one
bieber and you guys did have                                           for my kids so she can meet
it .                                 backstage passes                  justin bieber                fannylu51@yahoo.com

couldn't afford Hank Jr. tickets
Do not have any money.           ?                                     Lower prices.                 jlgo8998@gmail.com
check w/ friends                                                                                     jjte@comcast.net




ForeSee Results, Inc. Confidential                                                         590                                   Satisfaction Performance Report
Date Created: 05/02/2010


i have to work on the day of
the concert.                         no
                                     Would like to be able to see
No desire                            the actually seat area.
                                     none                              roeles5@verizon.net
I was just checking the overall
price.                               lower ticketmaster fees

                                     Either a sold out icon or a
I could not find any tickets to      redirection to a premium ticket
buy                                  site for tickets to an event


not available for purchase           none                              velidavila@hotmail.com
                                     better seating chart listings
                                     also listing of all available
                                     seats in same price range




                                     The site is fine - the fees are
                                     obscene.
                                     Make it easier to see all seats
                                     that are still available        meganriegert@gmail.com
Venue not on sale yet.                                               jwellbrock1@cinci.rr.com
                                     show a little more of the
pre-sale starts tomorrow,            process, I don't want the site
trying to follow steps I would       to "timeout" prior to my
need to in order to obtain           completed purchase and I
tickets, but not sure if I do,       absolutely want to be sure I'm
limited access, hope things          buying what I wanted to
are clearer tomorrow                 purchase.                       jimsamlow2@aol.com
no tickets available                 no                              clynnrun29@sbcglobal.net




ForeSee Results, Inc. Confidential                        591                                   Satisfaction Performance Report
Date Created: 05/02/2010


                                     Make it easier to look for
                                     tickets on multiple days
                                     without having to research.
                                     Also, make it possible to look
Did not like the ticket              at different seat options in
selections                           ticketmaster
Justin Bieber wasn't coming to                                        sydneyfreeman99@yahoo.co
my town.                             Samples of Musicians music       m

the pre-sale for the event I am
interested in does not start yet


nothing i want to see on sale
I still didn't decide which show
to attend. And didn't decide
the date.
                                     It took me a little while to
                                     determine that the Oklahoma
Thunder in Oklahoma City             City Thunder Game was sold
game was sold out.                   out.
no available until tomorrow                                           agamagoo@westnet.com.au
i didnt have enough money,
you should have contest for
events.                              pictures of the feat artist      deirdrerenae@yahoo.com
Was looking for Kid Rock
tickets near Kentucky
The tickets for this concert is
not on sale until 5/1/10

f*#%king convenience charges         lose the BS fees
                                     Provide another way to print
                                     tikets in addition to Adobe so
Trying to get tickets for show       that those of us who cant use
already paid for. not received       Adobe can access tickets on
them ub a venue I can access.        line.                            glazer@rider.edu
dont have the money                  no
                                                                      hannaj@sths.org
need check with friends to see       clasification of the events by
how many                             era                              juanysal@sbcglobal.net

n/a
NONE                                 DROP THE AUCTION                 raidderman@aol.com
not on sale                                                           deutsch6@tpg.com.au




ForeSee Results, Inc. Confidential                         592                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     The seating chart for the State
                                                                     Theatre should be more
                                     I've never seen Steve Martin in specific. I know I got seats 5 &
                                     concert, and I love him as a    6 in a certain row, but I have
                                     comedian, actor, and banjo      no idea how many seats are in
                                     player. June 13 is the only     that row and therefore how
                                     date he'll be performing in     good my seats are relative to
                                     Minneapolis.                    the rest of the balcony.         arnenet@comcast.net
no tickets for the scorpions in
oregon

                                                                                                   award.swanhill@ljh.com.au
looking

busy                                                                                               zacharyschibig@comcast .net

                                                                    tell me when tickets or
must confirm with my kids                                           packages are sold out before I
availability                                                        search                         fantom9@bellsouth.net
                                                                                                   alleykat@wn.com.au
just looking                                                        more concerts                  bluej1213@aim.com
Have to check dates with other
events                                                                                             jax8737@aol.com

just researching                                                    no




ForeSee Results, Inc. Confidential                                                     593                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     Make it more reliable when
                                                                     tickets go on sale for huge
                                                                     events so it doesn't crash or
                                                                     go down. The last huge event,
                                                                     for 2 tickets, my friend & I were
                                                                     on 2 different computers, 2 cell
                                                                     phones, & 2 land-lines for 1
                                                                     1/2 - 2+ hrs. before they went
                                                                     on sale, & still ended up in the
                                                                     back of the stadium (w/no $
                                                                     concern) because everything
                                                                     started to go down the closer it
                                                                     got to sale time. Got
                                                                     disconnected/kicked off of 5 of
                                                                     the 6 means. I don't mind
                                                                     waiting hrs., but get really
                                                                     irritated when am dumped in
None of my favorites were on         The performer. I'll go through, the final 5 minutes without
tour or within a reasonable          pay, & do anything (& have) to hope of getting anything
distance.                            see one of my favs.             decent!                           BrianS247@aol.com

Could't find it                                                     better search

                                     blah
                                                                    too spaced out and not
just researching                     the performer                  enough info on one page
just getting dates and prices
                                                                                                   bkirkland45@btinternet.com
                                                                    Have not received email
                                                                    confirmation and have not
                                                                    been able to print tickets
                                                                    purchased via phone. I've
Trying to print tickets                                             been promised email
previously purchased                                                notification twice.            reed.e.p@earthlink.net




ForeSee Results, Inc. Confidential                                                     594                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     Shorten the steps in teh
                                     search, if I select a date on the
                                     calender, DON't just show me
                                     another calender, start
                                     narrowing the search fields...
                                     If there are no tickets, provide
                                     an alternate day or seat don't
                                     make me start over... This site
                                     made me change my mind on
                                     attending the show, after 20
It took too long to navigate         minutes of looking I have
through the searches to find         decided it wasn't worth it and I
tickets, I flat out gave up.         will not purchase tickets.

                                     I just wish when I apply for
could not get good seating           tickets even very very early I
again                                could get a good seat               sandrapurnell@btinternet.com




The site would not let me            Yes lets be able to use it          julie.dixon99:virgin.net
not available


                                     I should be able to see exactly
                                     what seat(s) I will be in on the
I wanted an isle seat, but had       ticket map. Not just the
no way of knowing what seat I        general section I will be sitting
would get.                           in.                               drewsommers2@yahoo.com
there was not a concert i            less handling fees when
wanted to go to.                     purchasing a tickets
couldn't find what i wanted to
buy                                                                      no

didn't need to                       no

Because I purchased the
tickets a few days ago, I'm just
picking them up today.                                                   nachtjenevel@gmail.com




ForeSee Results, Inc. Confidential                        595                                           Satisfaction Performance Report
Date Created: 05/02/2010


                                     great price and great seats
didnt find the tickets i wanted      great buy                     put military tickets online
still finding out about venue                                      explain exactly what different
and where exactly as well as         prices, info concerning       kinds of music..(ex.) gospel,
travel.                              venue,exact dates.            rock, alternative. ect..         janete03@hotmail.com



Not easy, was not inspired to
buy due to the difficulty or lack
of comparison. Kennedy                                             Take a look at the Kennedy
Center in Washington has                                           Center's site for purchasing
very, very easy site!!                                             tickets

tickets not on sale yet                                            make the print just a bit larger randyhogle@yahoo.com
                                                                   More flexibilty in selecting
                                                                   seats. Be able to specify
Only using site to print tickets                                   section                          jpeak@itsallone.com
too expensive                                                                                       samlg@earthlink.net




                                                                   Don't be so greedy!
tickets not available yet                                                                           wodu10@aol,com




ForeSee Results, Inc. Confidential                                                       596                               Satisfaction Performance Report
Date Created: 05/02/2010




Difficulties to understand pick
up options. Trying to buy a          facilities to pick up TKTS
ticket to pickup in New York.        abroad                                                   areif@terra.com.br




                                                                  being able to see ALL
                                                                  available seats would be nice -
                                                                  not just the ones Ticketmaster
                                                                  offers a pair at a time.
1) apparently sold out                                            Sometimes we get three
2) poor seat selection (for a                                     computers searching just to
different concert)                                                get a better seat selection.    BoyHowdy13@aol.com

no tickets left                                                                               angelacalla64@hotmail.co.uk
i was just lookin                                                 not really                  davejroberts65@aol.com

Cannot determine where the
seats are, or the length of the
show                                                              User friendly
                                                                                              royaltoilet07@yahoo.com

no seats available
just looking
Was unable to locate the
information I needed to make
the decision to purchase for a
particular event.

lady gaga tickets not available
for the houston concert                                                                       miguajardo12@yahoo.com

                                                                  no it a great site          akrialong@yahoo.com




ForeSee Results, Inc. Confidential                                                     597                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     children's price ticket!       bellyacrestoo@yahoo.com
                                                                    mt59758@live.com
Can't choose the section I
want                                 Ability to choose section      KyleJTravis@Aol.com




                                     Allow the seating maps to be
I made one resently.                 able to zoom in more.

                                     I like that your website assists
                                     you by selecting the "best
                                     seats", however there have
                                     been times when I wanted to
                                     sit in a certain area for a
                                     specific reason, even if the
                                     seat wasn't perfectly ideal
                                     according to your website. I
                                     could not figure out how to get
                                     seats in the area I wanted. If
I had already purchased              you could make that a feature
tickets, but was utilizing the       (and maybe it is and I am just
ticket map to see where our          not utilizing the website well,
tickets are.                         that would be helpful            meganecowan@yahoo.com




ForeSee Results, Inc. Confidential                         598                                Satisfaction Performance Report
Date Created: 05/02/2010




                                     Not just this site, but concert
They're not on sale yet and I'm      promotion overall. Quit with all
not even sure if Ticketmaster        the member perks and go
will handle this venue.              back to first come first serve. tamara.h@cox.net

                                     make it so I can purchases
The sie did not allow me to          tickets                        chefreed1@yahoo.com
tickets not yet on sale              none

priced too high                                                     lavernemack46@yahoo.com
no good seats


password would not work even
with the reset feature, then the
tech deleted my account and
now I have to wait 24
hours!!!!!!!!! what part of I
wanted to purchase tickets did
he not understand?????                                              johnson71760@yahoo.com

                                     Lower ticket prices. Tell
                                     amount of convenience
                                     charges and tax right
show sold out                        alongside ticket prices.       sfroid@sbcglobal.net
                                     Help a customer refine their
Can't get past the error             search if the website is not
messages to find what I'm            able to find the item
looking for.                         requested.
Checking on a previous
purchase




ForeSee Results, Inc. Confidential                       599                                  Satisfaction Performance Report
Date Created: 05/02/2010


just checking on some events
for the future                                                              tmartinbradbury@yahoo.com
                                                                            j.rankin22@yahoo.com
the ticket search froze and
gave me a timeout, after that
this survey popped up before i              better seating maps, more
was finished, fees are                      time to decide on purchasing,
excessive                                   less freezing                   dennycortez@live.com
too expensive                                                               trinity0_0@hotmail.com


i had already purchased the
tickets                                                                     jslunaker@hotmail.com




Haven't had time yet - received             easier to go back to search
the survey prior to a decision              another category                putrams@charter.net
because the tickets for Muse
at the Ford Center in
Oklahoma City will be on sale
on saturday.                    the bands                                   kraken@ou.edu



no open yet                                 no                              wv.deerhunter@yahoo.com

first time visiting                                                         farrah_pr2006@hotmail.com
Concert I wanted to attend is
on a date I'm not sure I can go
on

                                            Lower the fees                  hailhydra@rocketmail.com
survey came first
The tickets weren't available
yet or I would have!                        Not really.                     susan@edmen.com.au
                                            no
mainteance

Nothing to purchase.                                                        slackcv@yahoo.com
Still deciding whether to go to
the concert or no.
can't decide which performers
to see                                                                      whit1405@hotmail.com.au


ForeSee Results, Inc. Confidential                             600                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                        lmc04629@bigpond.net.au
                                                                                                        l2aponte@aol.com
                                     Reliability - If I purchase
                                     tickets here I am confident that    The search area is a bit too
                                     they will be genuine, will arrive   busy - too many options/
                                     in good time and will not be        potential overlap. Not very
None avaialable                      overpriced                          friendly interface

could not find what i was
looking for
just printing already purchased
tickets                         who is in concert

already have purchased prior
to today

                                                                         whe you select a seat that you
                                                                         pay good money for please
                                                                         describe exactly where it is. I
                                                                         payed $225 for The Greastest
                                                                         show on Earth and i didn't
still looking at pricing                                                 have great view like described. d.a.braham@hotmail.com

didn't have what i wanted                                                                               klg_09_22@yahoo.com

seat choices                                                                                            retiredlts@comcast.net
                                                                         more specific seating charts

                                                                         Need to have ability to delete
                                                                         old credit card info that is
                                                                         saved on your personal My
                                                                         Ticketmaster page.
                                                                         Fees continue to be
                                                                         outrageous! Frequent
                                                                         members should have
                                                                         opportunity to save or avoid on
                                                                         fees depending on $$ spent
                                                                         per year or # or purchases.     amhbone@yahoo.com
                                                                                                         darhemp@msn.com


                                                                         Mentioned above - links to
                                                                         additional information         skygirl12@gmail.com




ForeSee Results, Inc. Confidential                                                           601                                  Satisfaction Performance Report
Date Created: 05/02/2010




Was not looking to purchase                                                                     atouchoffun@hotmail.com


                                                                 Stop selling tickets on to so
                                                                 called Fan sites. Ticketmaster
                                                                 is a front for criminals. You
Because the tickets that went                                    only work for yourselves and
on sale yesterday are now                                        care nothing for the genuine
only available on other sites (2 Look, I live in London. Lots of fan who wants to see their
of which are owned by            opportunity to see bands. Just favourite band. You have an
yourselves) at more than twice don't want to have to use         unfair monopoly. You have
the price                        Ticketmaster                    distorted the market           mike-poole@blueyonder.co.uk
not on sale yet
                                                                                                Unger02@aol.com
shopping for birthday gift

tickets werent on sale for that
artist yet
was just checking if tickets
have been shipped
event not listed                                              too busy visually

                                                              an interactive map would be
                                                              nice. Also, if I decide I don't
                                                              want the tickets offered during
                                                              Find Ticvets the system should
                                                              not bring back the same
                                                              tickets on a subsequent
                                                              search. Choosing tickets by
                                                              the actual seating section
                                                              would be nice as well.

just getting ideas                                            more detailed seating charts
need to confirm dates with
other first
I am answering this stupid                                    reduce your surcharges to
survey                                                        fans and artists
Not available yet                                                                               techmom1213@yahoo.com
                                                                                                wilmathompson06@bellsouth.
Getting refund                                                no                                net




ForeSee Results, Inc. Confidential                                                602                                         Satisfaction Performance Report
Date Created: 05/02/2010




Didn't intend to purchase.
Wanted to check status of
tickets already purchased.                                                                              ss385@fastwave.biz



Site won't let me.                                                                                      jazzyt103@aol.com
not on sale yet                                                        no
                                     The actual event is the
                                     greatest influence on my ticket
                                     purchasing decision.
                                                                       Have several focused
                                                                       surveys...

someone else is buying them



                                                                                                        Junglejim61@hotmail.com
                                                                       quick and easy contact us
                                                                       button with an immeadiate
                                                                       email response confirmeing
didnt want to                        events on offer                   receipt                          isismay@hotmail.com
Didn't find a show I wanted to
go to right now

                                                                       Make it more obviousd/clearer
                                                                       how to start over. It's
                                                                       automatic to hit the "back"
Need to consult with others.                                           buttone, which navigates to an
And compare prices, The                                                expired page. The "start Over'
"add-on" fees here are                                                 choice needs to be higher up
RIDICULOUS!                                                            & more prominent.
not made my final plans




tickets not available. the
seating is not specific enough




ForeSee Results, Inc. Confidential                                                        603                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   To be able to better select
                                                                   seats, rather than having to
                                                                   accept what ticketmaster gives
                                                                   out.                           salzlynn@aol.com

                                                                   TICKETS MUST ARRIVE AS
TERRIBLE SERVICE                                                   REPRESENTED


                                                                   get tickets for godsmack may
                                                                   22/10 crew stadium
                                                                   ,columbus, oh.thats what im
i clicked on buy tickit then it                                    looking at,says ticketmaster,
goes to ticketmaster @                                             stubhub get godsmack tickets i
stubhub . choose ticketmaster                                      choose it and cant buy . so i
and it doesnt go to the event i                                    give up. fix that problem and
was going to pertace. i gave                                       you might make some money
up. then this survay popped                                        off me and others. just go
up.                                                                elase where i guesse.          markmartin6aaa@aol.com
                                                                                                  truracefan@comcast.net



                                                                                                  sup

                                                                   would be nice if people werent
                                                                   allowed to buy tons of tickets
                                                                   and jack up the prices for
no seats were available, would                                     other actual fans...plus all the
be nice if it said sold out or                                     good seats are usually gone
something                                                          which is disapointing            warrantgirl60@hotmail.com
waiting to see if my husband is
going to able to make the
concert date before i purchase
any tickets                                                        no                             shelia.fontenot@att.net
Same as above

                                                                   not have to put in hidden code
concert not listed                                                 words each and every time      jtpb28@comcast.net

purchased on last visit just         grandchildren wanted to see
needed to print tickets today        disney on ice                 no                             www.deetaurassi@cox.net




ForeSee Results, Inc. Confidential                                                    604                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                       mjcarafa@hotmail.com
to expensive because of extra
ticketmaster fees                                                 do not charge as many fees!          vabeachboy@cox.net
                                                                                                       d_demoss@comcast.net

The tickets were sold out.



the tickets are not available
                                                                                                       edoddo@sbcglobal.net


                                                                  Improve consistency, brand
                                                                  trustworthiness, make it easier
                                                                  for international customers to
                                                                  get international will call ticket
                                                                  options, provide better
                                                                  functions/tools for international
                                                                  customers attending events in
Wanted to speak to a                                              the U.S. who are not from
representative first.                                             Canada, i.e., Europe.
i need to know more dates in
advance                                                                                                sanabrius@gmail.com
waiting                                                                                                tuffchick420@yahoo.com


                                                                                                       classy_chassy84@yahoo.com
fuck you                                                          fuck you                             khasan7777@gmail.com
                                                                  no




                                     I would like to see Craig?   Make it easy!!!                      lmwillie@sbcglobal.net
Thinking                                                                                               kes@snellandrobinson.com
Have what i need for now


ForeSee Results, Inc. Confidential                                                      605                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                       not at this time
already have tickets, just
printing my tickets                                    no                               gdavis94@gmail.com
sold out
                                                       no

                                                       tell us how much the rides are
                                                                                        audra.foster@hotmail.com
Just looking for events                                No
same as above                                          no                               bphil89@aol.com
SEat locations weren't very
good


There is no end to this web
site                                 I am pissed off   no

                                                                                        lisa_b_celaya@hotmail.com
tickets go on sale later
                                                       Make it easier to get
                                                       IMMEDIATE resolution of a
                                                       custmoer service problem i.e.
Purchase made previously -                             dont force me into an Email
this was to print my tickets                           queue                            bmleary@optonline.net
                                                       Put if you have on the bottom
Couldn't find a single                                 if you still have any Sounders
Sounders ticket                                        tickets                          isabelpup@gmail.com
just printing already bought
tickets                                                                                 mahedder@yahoo.com
                                                                                        ernie21_94@hotmail.com

my wife would'nt let me                                                                 bbarrow@gmail.com

No events of interest.                                                                  jteller07@hotmail.com


ticket not on sale                                                                    sweet_dv5@yahoo.com
                                                       Lower service charges ,
                                                       availabilty of good seats when
Too much Money for tickets .                           they go on sale .              pinkblack3@lycos.com
                                                       no                             hauttoes10@hotmail.com
Waiting for tickets to come on
sale


ForeSee Results, Inc. Confidential                                         606                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                  giuse@prodigy.net.mx

                                                   Less Expensive Tickets and
already made purchase                              fees for tickets               mike.reiner@live.com

I was simply trying to print out
tickets I had already
purchased - next time, will call!
Tomorrow I will have to get up                     Other than making it "reliable,"
at 6:00 am to call customer                        no. I will never use the print
service in New York.                               ticket option again.             rlnaon@earthlink.net
                                                   No, you guys rock....            quialana2006@hotmail.com
Hate ticketmaster                                  Lower your fees

not on sale yet
Did not have password for a
presale                                            Get presale alerts             warren1293@hotmail.com
Cause u didn't have the tour
on                                                                                leaho39connell@y7mail.com


see above
because tickets aren't on sale
yet that I want




                                     convenience
                                                   A refund policy for mistakes




ForeSee Results, Inc. Confidential                                      607                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                     as mentioned above easy
                                                     movement to tickets in other
                                                     areas, if the one originally
                                                     selected is already sold out          gindrew@bigpond.net.au


not ready                                            better seating chart                  johannacowan49@yahoo.com
                                                                                           lisamarie.espinoza@yahoo.co
                                                     none                                  m
just seeing what's out there.                                                              kittyswank@hotmail.com
ABOVE AND STOP ASKING
THE SAME BLOODY
QUESTIONS
                                                                                           cathi@soflashortsales.com
                                                     Don't advertise tickets that are
Dates required not available                         sold out.




Was not able to find what I
wanted at this time. Too far in                      Ability to know what seats I am
advance.                                             actually getting.               benjisdaddy@roadrunner.com




site wouldn't let me
                                                                                           justme_lam@yahoo.com

Didn't feel $7.80 charge on a
$44 ticket had any value. I                          Don't charge almost 20% on a
would rather go to the stadium                       ticket just to buy it on your site.
and take my chances there,                           I get absolutely nothing out of
and use the $7.70 on food.     High Service Charge   it. Not worth it.




Look at 27.1




ForeSee Results, Inc. Confidential                                          608                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     if ur lukin a ticket n its to take a
coz i needed 2 tickets 2             child under 16 how can u by it
jedward and ther was onli 1          wen ya need 2 2 accompy the
left !!!                             child                                kellyann31@hotmail.com


                                     Have a place that sells tickets
Couldn't buy the damn tickets        and tells you what is avaialble.
becasue your site is screwed         A map of the theatre might be
up. Just like this survey.           nice.                            jmisselwitz@ecbm.com




                                     Answer the phone and make
                                     email access available.         ltcjoe104@yahoo.com

                                     no                              lonniebfields@yahoo.com
Just Checking
                                                                     jmiller@milleroilco.com
were not available yet                                               angiesquared@yahoo.com


It was not available on this site




ForeSee Results, Inc. Confidential                       609                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 None to think of                 sunniinny@live.com
I will in the future                                                                              bgarcia580@yahoo.com
You cannot process my                                            Your site working would be
request at this time                                             nice.                            proctorjm@sbcglobal.net



                                     because i found it on the
                                     computer                    be specific                      gloria1651@msn.com
looking for Roger Waters
                                                                                                  leeolson9@gmail.com



Son won tickets while I was in                                   Book more acts into Naples/Ft.
process of updating cc info.                                     Myers, Florida venues

no good seats were offered                                                           aj42082@yahoo.com
NOT SURE WHERE I WANT                COST & QUALITY OF SEATS,
TO SEE BAND                          SCHED.                   BETTER SEATING CHARTS. TINKERBEHR24@ATT.NET




ForeSee Results, Inc. Confidential                                                  610                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     get rid of the clock. make it
                                     clearer what i have to do to
                                     print my ticket.                lvdhawk@aol.com

Alresady bought earlier              cheaper tickets                 dublozero@hotmail.com

                                                                     kkrouse@alumni.nd.edu

not reason for visit

                                     More time needed to get
                                     tickets.                        kzoppa@aol.com




See above - could not find
them due to crappy search            Improve keywording in search
engine                               engine
                                     time was tight and I felt
                                     rushed, especially because
                                     CANADIAN ZIP CODES HAD
                                     TO GO IN THE FIRST
                                     SPACE,NOT 2 SEPARATE
                                     SPACES. I repeated my
                                     password so I had to erase
                                     and redo a few things which
                                     took time,I didn't have.

No such luck in my search as                                         hershey.johsnon22@yahoo.co
described above.                                                     m
no event found                                                       donnabruner70@yahoo.com


ForeSee Results, Inc. Confidential                       611                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                                  military vetearn
                                                                  discounts!!!!!!!!!!           spwalters1978@yahoo.com
not on sale yet




                                                                                                S1O7LVN2003@YAHOO.CO
                                                                                                M
wasn`t 4 sale yet                                                                               Teconj@msn.com
I previously purchased the
tickets.                                                          none
Must wait for friends to accept
invitation
I Am Waitin For A Later date
To Purchase.                                                      Make seating charts better.

Trying to get awesome seats                                       select your own seats
                                     How U See Where U Will Sit   MAke It More Entertaineing
Prices Too High                      And The Prices               and organized




                                                                                                phainesparis@aol.com
THE EVENT I WANTED WAS
TOO EXPENSIVE                                                                                   MARYKAY510@LIVE.COM
no location                                                       make the search easier        swimmingwiz@gmail.com
                                                                                                cmd5486@yahoo.com




ForeSee Results, Inc. Confidential                                                      612                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                dakermitb4@yahoo.com
                                                                                jhobbs71@verizon.net



tickets nor available

Didn't want any tickets

Ticketmaster didnt send                               make sure you send out
prestart code                                         presale code              evilray13@yahoo.com
Grupo Aventura in san
Antonio Texas 07-02-10                                                          arielmarrero@hotmail.com
Thinking about a purchase
Because your survey
interrupted me before I even
had a chance to look for
tickets                              Artist playing   none                      Pharaoh2be2000@yahoo.com


COULDN'T LOCATE SPECIAL                                                         TILLYCHEYNEY1@HOTMAIL.
PRICES/DISCOUNTS                                      NOT AT THIS TIME          COM
not ready yet                                         don't know at this time




nothing interesting I wanted to
see




ForeSee Results, Inc. Confidential                                        613                              Satisfaction Performance Report
Date Created: 05/02/2010




not looking                                                           cno2318@aol.com
because justin bieber tickets
werent available                                                      jocelyne_alvarado@ymail.com

                                                                      mizzbrown4095@hotmail.com

Tickets not available for Justin
Bieber at Nokia Theater LA
Live                                                                  moggcip@roadrunner.com

could not find in local location                                      kaydbob@cox.net

                                     make the seat location map
                                     more obvious if it is available. I
                                     wish I could go back and try to
                                     find other seats now that I
                                     know it is an option.              teacherarizona@yahoo.com
Not on sale yet.

Could not find seating map           Stadium seating maps and
info this early for collge           early football schedules would
football games                       help people make better plans

just planning upcoming events
Tickets not on sale yet

                                     make events in other states
                                     not show up on the homepage
                                     when it knows i'm in the
                                     "GREATER SEATTLE
work conflictions                    AREA"!!!                    bbdarby@hotmail.com
Tickets not for sale yet.


ForeSee Results, Inc. Confidential                      614                                         Satisfaction Performance Report
Date Created: 05/02/2010


Talk with the board about the
price

                                     Make corrections to purchased
                                     tickets available on line so as
                                     not to have to hold on the
                                     phone, multiple times and not
                                     know if your mistake was
                                     actually corrected. Clarify
                                     insurance is through a
                                     separate company, and how
                                     do you redeem if necessary.     dwakjac@yahoo.com
Did not know my pre-sale
number, as I mistakenly
deleted the E-mail message.                                       lloydaia@comcast.net
Tickets go sale tomorrow
did not have my crdit ard ready
in the time allotted
                                     no. Having more tickets
The event i want to buy tickets      available for shows that seem
for seems to be sold out!            to be sold out.               johnnycopface420@aim.com

Show I wanted to see is not
coming yet-Rob Thomas                No
Only presented with one pair
of tix when searching a date
for the best available. Unable
to search for better tix on the
date I needed.

                                     show what seats are available
                                     on the map so you can pick    serviiice@yahoo.com
because I stopped by ticket          cheaper tickets for children
master at Macy's and                 and a discount when
purchased tickets already            purchasing tickets for twins. carol.onuoha@yahoo.com
tickets not available yet
Just looking
Still deciding

                                                                  curtains99@london.com
                                     COMPARE AVAILABLE
                                     SEATS ON DIFFERENT
                                     DATES




ForeSee Results, Inc. Confidential                     615                                    Satisfaction Performance Report
Date Created: 05/02/2010


couldn't find the section on pre
sale tickets                                                                                         winifred7@optusnet.com.au




was unable to complete                                               once account is locked unlock
process for two consecutive                                          in period stated so transaction
days as i was locked out.                                            can be completed.               nicnicus@yahoo.com
Wasn't ready                                                         Make tickets cheaper
Tickets not on sale yet.                                             None
Tickets will go on sale at a
later date                                                           none                            kays@highcountryhealth.com
because the tickets were to
high so we r going to buy a
credit card                                                                                          auntb830@yahoo.com
Not decided where to see
band                                                                                                 fcmclennan@hotmail.com
                                     artist



waiting for my friend to confirm
they can attend the event
                                                                     layout of the seating make it
have not decided yet                                                 easy to locate your seat
                                                                     No. Thanks.
have to confirm with friends.                                                                        kristen.jones@bldr.com

you are never sure of getting        cant find another site to buy   yes how about cutomer
the tickets                          tickets but will look           service                         vapars@bell.net


SOLD OUT                                                             Keep the scalpers out
                                     Who's performing
                                                                     FIX THE SITE The site kept
The site kept bumping me out                                         bumping me out just when I
just when I was ready to go to                                       was ready to go to the
the payment page!!!                                                  payment page!!!                 mchpesaro@aol.com
Still looking
Just looking                                                                                         gloriamfranklin@yahoo.com




ForeSee Results, Inc. Confidential                                                      616                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                                    kvekas@yahoo.com

                                     pictures of the interior view in
                                     regards to the vendors...heck
                                     hire me Ill go to every venue in
Already purchased                    the US and take some shots! tebportal@hotmail.com

because it would show me the
tickets than give me an errpr                                       dplu@verizon.net
tickrts not on sale yet

                                                                    jmd5841@yahoo.com
                                     na                             hoylandm@aol.com
seat location


I didn't have time to review the
seating options available to
me.                                  See above                      bhlamonica@msn.com




See my answer above. i was
intending to, but after trying it
in two different browsers I still    umm have things work so
cant get it to give me the           people can actually purchase
verification image                   the tickets                    koolus9@hotmail.com

                                     Have tickets prices info
                                     immediateldy available on the
                                     page with the artist and
Just researching today               location info.                bassmanmusic@gmail.com

because it was too difficult to
find tickets
                                                                    mrconductor6208@aol.com


cant get the tickets because
not available                                                       tracyng69@yahoo.com
Tickets not on sale yet              None


ForeSee Results, Inc. Confidential                      617                                   Satisfaction Performance Report
Date Created: 05/02/2010




couldn,t access tickets 4 royal
centre                                                                   julieargon@hotmail.com
                                                                         cattail210@aol.com
was not looking to                   ability to talk to a live person    gailegan@cox.net
i.d.k                                no                                  idk

not available                                                            nielsongoblue01@comcast.net

                                                                         tjkaza@bellatlantic.net
                                     more informations                   chanita21_06@hotmail.com

only tickets found were the
most expensive and on return
not even those were available                                            impja@milwaukee.k12.wi.us




                                     no time clock. not being
                                     charged for tickets when
                                     leaving site
not sure how many to buy

                                     Clear indication of ticket
Price of tickets.                    prices.                             derekworsley@msn.com

                                     It would be nice if you can put
                                     in your $ range and all the
                                     seats available are listed with
                                     a map of the area so I can
                                     select the one I feel is best for
                                     me. I did not like having to
                                     return to the beginning to
                                     change the $ amount.

I just needed the finish time        give ALL information                pmshone@yahoo.co.uk




No bands coming through that
I really want to see.                                                    mchenry8279@gmail.com




ForeSee Results, Inc. Confidential                         618                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     When the tickets available are
                                     not the ones you want. There
                                     should be an easy way to
                                     release them and do another
                                     search for best available.     irdba1@gmail.com
                                     YES! Get a tracking code for
                                     the shipped tickets and also
                                     before you finalize the ticket
                                     purchase you shoild ask if the
I already purchased                  billing address is correct.    raptor4490@optonline.net
looking for something in new
york didn`t find a thing i like      yes ad r&b                       wwwkeeneller@yahoo.com



                                     reduce the per ticket fee if
                                     purchasing lawn 4 packs          starrzllc@gmail.com
bad reviews.                         handling fee is rediculous.
too pricey                                                            19deb70jammin@msn.com
Performer isn't in NY state                                           snitzell@juno.com
Can't find way to get on the fan
club web site
                                                                      jfdreyfoos@comcast.net
                                                                      wtisdale@austin.utexas.edu
nothing new




                                     the downloading of tickets
                                     purchased!                       Akitamommy@yahoo.com
Tickets not yet on sale
researching prices
                                                                      jlqp46@yahoo.com.mx

Nothing available

                                     Customer service should be
                                     more accessible and
because of poor customer             employees should know what
service                              is going on within the company

sold out                                                              denisecolleen@aol.com


ForeSee Results, Inc. Confidential                        619                                      Satisfaction Performance Report
Date Created: 05/02/2010




see above
not on sale yet
your site is too stupid to be
able to offer tickets for the
performance in mobile on the
1st of may                           seeing whom I wish...
                                                             Fees sometimes make the
                                                             tickets too expensive to
                                                             purchase. Sending an
                                                             envelope with a couple tickets
                                                             shouldn't cost $20.            jameson.tyler@gmail.com
waiting to see if my friends
want to go to the concert I
checked up on (Silversun                                     giving an estimation of how      hernandez.carlos1989@yahoo
Pickups)                                                     many tickets are left on sale.   .com
didn't like the seats that are
available.                                                                                    NEURONURSE@GMAIL.COM



                                                             Give me more options when
                                                             choosing seating sections.       wesleyc607@aol.com
                                                                                              shadmaster21@gmail.com
no tickets
just looking                                                                                  geo2johnson@yahoo.com
                                                             Clearer explanations on the
I already made my purchase                                   Help topics - I spent a couple
over the phone. The reason I                                 minutes searching for the
visited the site was I did not                               "Search for Phone or Internet
receive a confirmation and                                   Order" search option before I
wanted to make sure the                                      realized I had to be logged in
purchase went through.                                       to My Ticketmaster.              nmanyko@comcast.net
                                                             Lose the Convenience             stonesofthequeenage@hotmai
A bit expensive.                                             charges.                         l.com
didnt find good seats
Too expensive



                                                             Disband Ticketmaster as a
                                     Customer Service!       fraud organization!              marengo_1800@yahoo.com
b/c i'm 10 y.o.


ForeSee Results, Inc. Confidential                                               620                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                      hallro24@aol.com
cause they are not on sale till
tomorrow


                                                                                                      gm3487@sccoast.net
We wer.e just looking                                                Make the words bigger.
just browsing, to see when
events are                                                                                            eshebs@hotmail.com
                                                                     More available tickets, the
no tickets. not sold-out, but no                                     concert is four months away.
tickets available on your site                                       This is a joke!


Site would not let me use my
fan membership code to pre                                           Just for the code to work so I
purchase tickets                                                     can purchase tickets             gjones5@cox.net
Checking on the number of                                            Don't care for printing your
people would would like to                                           own tickets, was not given a
attend.                                                              choice,                          wabbersenc@yahoo.com
Answers won't answered. No
specific link to were I wanted                                       Add a link for military
to get to.                           Family                          personnel.
Just browsing today
Tickets not on sale yet


                                                                     once place to put in where you
                                                                     want tickets and not 5 options
                                                                     to search out, then show a
                                                                     map of available seats
                                                                     take the timer out makes its
                                                                     discouraging for first time
                                     ticketmaste is only site i am   users, and make it easier step
                                     aware                           by step



just browsing




ForeSee Results, Inc. Confidential                                                        621                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                  JACKIE.JONATHAN77@YAH
                                                     NO NOT AT THIS TIME          OO.COM

                                                                                  jbmcoco@netzero.com
Dint find tics
seems to be sold out                 who's playing                                curchin@cox.net
I have to think about the
pricing.                                             lower the prices...lol       ja-obrien@wiu.edu

Not sure which City will see
the event, and some do not
have tickets available yet.                          N/A

I was just checking the                              None that I can think of. Keep
upcoming concerts.                                   up the excellent service!      b._revulo@live.com
                                                                                    doug85243@cox.net

                                                                                  groove.addict@gmail.com




ForeSee Results, Inc. Confidential                                        622                               Satisfaction Performance Report
Date Created: 05/02/2010




DIDNT FIND THE EVENT                                               southtexasgirl21@yahoo.com
not time yet

Being handycapped
(walker/wheelchair) and most
theatures don't care about the
handycapped. Tht is why I do
not like the United Center. Pay
big bucks to have to sit at the
side, or back of (Example)
Bruce Springsteen.                   Not really. TicketMaster has
TicketMaster will get back to        no control in quality seating for
me.                                  the handycapped.                  NCISMIKE@COMCAST.NET

the event was not on sale
                                     more details . before going on
got tickets before                   sale                           rickok@hickorytech.net



did not have tickets for circus
in my area                                                         jordangail@cox.net


ForeSee Results, Inc. Confidential                      623                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       Some form of preferred ticket
                                                                       sale. Not a rush on one day at
                                                                       one time. It is a mad scramble
                                                                       and then they are sold out.
                                                                       Too many good seat tickets
                                                                       are held back and sold
                                                                       otherways. Just price the
                                                                       tickets for the event and let
not on sale yet                                                        indivuals just buy them.       clarkecrenshaw@cox.net
Want to but there not on sale,                                         Help make it easier to
yet!                                                                   purchase tickets online.       gwmacaws@yahoo.com
Tickets are not on sale yet
                                                                       extra information for disabled
                                                                       patrons
not on sale yet                                                                                         kinderocks@aol.com
Only browsing
                                                                       do not allow ticket brokers to
                                                                       purchase seating until after
                                                                       general public has a chance to mike_rodgers69@sbcglobal.n
good seaying unavailable                                               buy them                       et




                                     i like small venues, so this is
                                     my major concern
                                                                                                        albertdjjt@gibtelecom.net
non availability on specific
dates


SEE ABOVE                                                              THIS SITE SUCKS!!!!!             phillary@hotmail.com

                                                                       Be able to search an entire
                                                                       show for specific priced
                                                                       tickets. ( Instead of searching
                                                                       for each showtime individually,
Discussion with another party                                          searching all dates available
required before purchasing.                                            that match your criteria)
not on sale yet.                                                       none                            jdifloe@sbcglobal.net
                                                                       No thanks.                      jep50@att.net

i didn't find what i was looking
for.                                                                                                    EAMagill@vfcc.edu


ForeSee Results, Inc. Confidential                                                         624                                      Satisfaction Performance Report
Date Created: 05/02/2010




because the page wont load           let the page load                    matt_zucker@yahoo.com

sold out
                                                                          marjinehall@yahoo.co.uk


                                     The "sports" categories are too
                                     broad - "football" brings up all
                                     kinds of things except what I'm
                                     looking for. There should be
You aren't selling them.             an option to narrow by league.
                                                                          rolandmsmith7@gmaiil.com


                                     tell me how to buy tickets.          jamesbranham@bellsouth.net
not ready to buy yet

                                     Make the interactive seat map
                                     more obvious and accessible.
much to early                        no
Not sure I wanted the tickets
yet.
                                     Remove the ridiculous fees. I
                                     would rather have a higher
                                     listed ticket price than be
                                     forced to see how much
                                     money ticketmaster gets from
                                     fees for doing absolutely
                                     nothing. It is ridiculous that for
                                     a $15 ticket I have to pay
                                     almost $15 in fees

not decided yet
High ticket prices, scalpers,
ticketmaster holding the best        Lower your ticket prices and
seats for their own scalping         open up tickets to the fans not
purposes (ie. the "auction"          just the rich and corporations,
where only the rich get the          you already own everything so
best seats)                          it is all your fault.
already purchased
                                                                          eagle2338@hotmail.com
Busy moving on day of show           no                                   olsenmls@comcast.net




ForeSee Results, Inc. Confidential                         625                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                               make it easier to log in, if we
                                                               can't remember our password.
need to wait to closer to event
to know my work times




                                                               GIVE MORE TIME TO DO
                                                               PAGES.
The event was sold out.                                                                          Mfox2385@verizonet

                                                               i would make tickets more
                                                               accesible on a basis of fans
                                                               that want tickets first instead of
                                                               presales real fans may not be lawrence_erickson@hotmail.c
unable to obtain tickets                                       able to participate in             om
                                                               better description of events
                                                               and opening acts. Discounted
                                                               surcharge(s) on multiple
Not sure date open.                                            tickets
                                                                                                  PLummietart@hotmail.com
                                                               Yeah-Take my money and
                                                               give me tickets. Or tell me
                                                               where the problem is so I can
site wouldn't let me and did not                               fix it. Oh, have customer
give me a reason so I could                                    service phone # listed. Simple
correct any problem              ability to purchase tickets   stuff, really!                     ppicster@hotmail.com
$$$$ outrageous
did not find tickets available                                 ticket availability and price     annemariesmith@att.net


                                                               Put fees into quoted ticket
                                                               price.
                                                               shorter survey




ForeSee Results, Inc. Confidential                                                  626                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     Well, I pretty much said
                                                                     everything in the above
                                                                     section. I like Stub Hub and
                                                                     Barry's Tickets because they
                                                                     make it easy, but I only came
                                                                     to your site to save money.
                                                                     And while I'm at it, how dare
                                                                     you say certain questions are
                                                                     required in this survey, I doing
                                                                     this as a courtesy!!!!           bornbud@aol.com
                                                                                                      nzechman@sbcglobal.net

Wasn't shopping for tickets
                                     prices and schedule dates and
because the time is so short         times

                                                                     Being able to track tickets
Nothing new that I was                                               being mailed to you. Way to
interested in purchasing                                             select your seats. Benefits for
tickets for.                                                         being a ticketmaster member.

                                                                     In buying tickets to a Afl game
                                                                     say at homebush when
                                                                     wanting to buy tickets it would
                                                                     be good to be able to pick a
                                                                     bay where you want to sit, not
                                                                     where the computer puts you.
                                                                     And also we have bought
                                                                     tickets to a game before when
                                                                     they have first gone on sale
                                                                     and ended up in not a very
                                                                     good seat, and our friends
                                                                     have bought tickets after us
                                                                     and ended up with better
nothing I wanted to see. And                                         seats. It should be alloacated
afl tickets I want are not on                                        best seats first in best
sale yet.                                                            dressed.                        polglase1@optusnet.com.au

The Verified By Visa would not                                       Fix the Verified by Visa so that
let me past its f!ing crap!!!!!!!                                    I can purchase tickets!!!
IM ONLY IN TOWN FOR A
WEEK




ForeSee Results, Inc. Confidential                                                       627                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     I WOULD LIKE TO GET MY
                                     TICKETS AS PROMISED AND
                                     I WANT A REFUND AS I
                                     HAVE SPENT EXTRA MONEY
                                     BECAUSE YOU DID NOT DO
                                     WHAT YOU PROMISED TO
                                     DO. IN CASE YOU DO NOT
ALREADY SPENT MONEY                  GET IT I AM REALLY
AND HAVE NO TICKETS                  UNHAPPY WITH YOUY




I was looking for ideas...
bought tickets for 2 shows a
few days ago!                                                       dustispagel@yahoo.com

not on sale                          no
                                                                    OOUUSOMUCH@YAHOO.CO
SAME AS ABOVE                        NO                             M
tickets go on sale monday.                                          stephshock@gmail.com
                                     no suggestions. the site is
applying for employment              perfct thhe way it is.         kauluwehiokekai@gmail.com

there was no events for me           poor customer service that all. oh_in_glory@hotmail.co.jp
tickets not on sale yet
just looking for ideas                                              mello1602@yahoo.com
site down

                                     why survey a first time user as
still filling out your survey!!      most questions don't apply?     ken_bev@bigpond.com

Availability of tickets



Too Tired                                                           chrismomairforce@yahoo.com
no funds                                                            my1971plymouth@msn.com
the tickets that I wanted were
no longer available
last minute decision none
available                                                           moorespeech@live.com


ForeSee Results, Inc. Confidential                       628                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                                    mblanco@jotabequ.com


                                                                    leathermandeborah@yahoo.co
Reasons are above.                                                  m
Powder Finger tickets not            No, very happy with the site   carolyn.monkerud@bigpond.c
available to purchase as yet.        thanks.                        om
                                                                    casandrafauntleroy@ymail.co
no tickets left                                                     m
looking for a birthday pressie
nothing appealing
Not a good selection of                                             rayandpamphillips@spitfireuk.
available tickets                                                   net
                                     more than one choice of seat
did not need any thing               numbers
I need to find out how many
tickets I need & type of seats
they wish to purchase.                                              hrmancell@optusnet.com




                                                                    unwinc@talk21.com

didn't have the tickets              no

i was going to buy the tickets
at the stadium                                                      jacobgaluego@yahoo.com




Site would not let me                Not enough consistency         cardillo_theresa@hotmail.com
tickets too exspensive for my
buget                                not really                     gurugrillz@yahoo.com
                                                                    grahamcl1@yahoo.com

because I was only trying to
take a look at the event to find
out more info, besides there
are so many fees if it is local it
is better to buy it in person.       no




ForeSee Results, Inc. Confidential                       629                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      smashbridges20@hotmail.co
                                                                      m




                                     Tone down your greed.            mschulz02@gmail.com
Checking status of order, the        All order activity and status
status should be listed on MY        should be combined in MY
ACCOUNT                              ACCOUNT                          wordwarrior126@hotmail.com

Oklahoma Thunder Tickets
don't go on sale until tomorrow      No

                                                                      scott@basswoodpartners.com
                                     orginizing your favorite bands
                                     is a pain and you can't get
                                     notifications for multiple
still considering schedual           locations.



                                     Let cdns buy tickets on there
                                     credit card and ship to their
See above # 2y7 YOU Won't            email address - you have the
let me                               technology                     bjohnson@ca.ibm.com
                                     tickets are too expensive, and
all good tickets are always          good seats are reserved. not
gone                                 interested.
Ticket's not on sale yet!            No


                                     detailed seating maps such as
                                     where exactly a seat will be
tickets were not available to        located if not general
either event                         admission                     carrynobanners@gmail.com
                                                                   jakmiecik@comcast.net


ForeSee Results, Inc. Confidential                        630                                      Satisfaction Performance Report
Date Created: 05/02/2010


no final decision on my travel
plans
it's my mom's credit card            none                           bobby12290@yahoo.com

                                     nmjhbjhbzsgbjkankjnjngjndsg
                                     It is not a site comment, but it
                                     would be nice to get
                                     discounted tickets, or
Cannot afford                        occasionally free ones.          Samtabrick@toast.net
                                     Can we eliminate the per ticket
                                     fee and just charge a one time
                                     transaction fee.
purchased yesterday
                                                                    wawacsl@aol.com

couldn't find the price for
children, one at 12 yrs and 1
at 8 yrs                             just the prices for children   hhewitt@mts.net
waiting to get paid - just           Was checking for "Kaboom"
shopping...                          tickets, couldn't find...      kevin568x@yahoo.com
no tickets on sale yet



couldn't find them



need to confirm if the other
person is
availble to attend concert




have to talk to my friend to
finalize plans                       nope
tickets not on sale til
tommorrow


ForeSee Results, Inc. Confidential                      631                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      make it clearer how to get to
                                     artist                           ticketmaster ticket site
Tickets I was looking for were
not there


                                                                      Make it fair. I hate
                                                                      Ticketmaster. I was on the
                                                                      phone at 10:01 yesterday
                                                                      morning and everything but
                                                                      general admission was gone
                                                                      by the time I got to order 4
                                                                      minutes later. Ten minutes
                                                                      after that numerous tickets
                                                                      were available for $300 or
                                                                      more on StubHub. That's bull. I
                                                                      wouldn't be pissed if it wasn't
Nothing I wanted, couldn't get                                        the experience I have EVERY
into the system yesterday at                                          TIME I come here. Doesn't
10:01 a.m. (60 seconds after                                          matter if I use the automated
sale began)to buy Jackson                                             phone or my computer. I end
Brown tickets. Apparently you                                         up having to buy from scalpers
sold them all to the scalpers.                                        or don't go.                    denialdave@comcast.net



                                                                      Let users pick seats rather
I was trying to print tix            ability to purchase from other   than the half assed way it is
purchasd prior                       than Ticketmaster                done now.                       kentbecker@verizon.net

                                                                      I just wanted to sign up so I
                                                                      could get tickets to the Gaither
                                                                      Homecoming Concert in
                                                                      October at the Rose Garden in
                                                                      Portland. Early sales start on
                                                                      May 10 and I wanted to be
                                                                      prepared. Also want to know
                                                                      how many tickets I can buy at
                                                                      that time. Last time there was
signing up to make purchase                                           a limit of 10 and I may want up
on May 10                                                             to 12 or 15.                     grandmajoyce41@msn.com
poor site                                                             revamp it ,


ForeSee Results, Inc. Confidential                                                        632                                   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                         rheitzman@mchsi.com

not on sale until tomorrow

                                     the seating chart is very
                                     unspecific esp for a place like
                                     The Auditorium-it is very hard
                                     to tell whether the seat is any
                                     good or not-it is such an old
                                     theater and there are a lot of
                                     seats that it is hard to see from


                                     More info on special up
                                     coming events and how to sign
could not locate information??       up??                          regscot@windstream.net
No desirable tickets

                                     No suggestion for
                                     improvement, but I really like
                                     that "Prefer not to respond" is
Already purchased tickets for        an option for the personal info
intended show.                       questions below!
made my purchase 1 month
ago, just needed to print my
tickets                              na
not on sale yet
undecided                            no
Not on sale at this time             Fee percentage on tickets

                                                                         kallison07@netwitz.net
Not available at this time           No
                                     Make it easier to search ALL
                                     EVENTS for a particular
                                     weekend. I had to search by
                                     each event to see if anything
Could not find any events            was going on in each
going on during July 4th             category. Very time
weekend.                             consuming and not fruitful.

                                     lower your fees and seating
                                     charts accurate. Its hard to tell
                                     how the seating is for some
                                     events when you dont show it
not on sale until tomorrow           as it truly is in the venue.      tressie24@aol.com


ForeSee Results, Inc. Confidential                        633                                     Satisfaction Performance Report
Date Created: 05/02/2010




sold out                                                                                      crbath@att.net
not on sale yet                      event or performer                                       khudson@pldi.net
                                                                 no
did not have seats i wanted to
sit in                                                           show all available seats     2hoffmans@broadstripe.net

SALE DON'T START UNTILL
T