MERTON COUNCIL Issue 2
PUTTING YOU FIRST
Temporary Accommodation Newsletter
Welcome to the second issue of this
newsletter. It is produced every three months
Choice Based Lettings Terminals
to give advice and information to customers
in temporary accommodation.
Waiting times in temporary
accommodation There is now a computer terminal to bid for Merton
Council and housing association homes, at our
It depends on the type of home and the Chapel Orchard Housing Office, Church Road,
areas you choose to move to, as to the Mitcham, CR4 3BE and at our Housing Solutions
length of time you may have to wait before Shop, 114 London Road, Morden, SM4 5AX. You
being offered a permanent home. can also use the internet for free at Merton’s
libraries to bid for homes. If you have any difficulties
As most of our homes are flats on estates, bidding, contact Elaine Haughton, Temporary
you could reduce your waiting time if you Accommodation Officer on 020 8545 3942 (9am
were to include these in your selection when to 5pm, Monday to Friday) and on 07931 409 638
bidding for homes on the Choice Based at any other times.
Letting system. Email: Elaine.Haughton@merton.gov.uk
The table below shows in the last year, the
number of people and how long they waited
in temporary accommodation before they
were offered a permanent home.
Under 6 6months to 1 year to 2 years to
months 1 year 2 years 5 years
37 47 16 6
Alternatively, you could consider the option of
renting a home in the private sector through our
Rent Deposit Scheme (see overleaf).
Rent Deposit Scheme
We can offer advice to you on
claiming benefits and making sure
you are claiming all that you are
entitled to. We can help if you need
advice on managing your money
and what to do if you are in debt.
We can help you with form filling or
with understanding letters. We will
also help with making telephone
calls and can offer information and
We work in partnership with a advice on college courses, training,
number of local landlords to find volunteering and employment.
homes in the private sector for
customers to rent through our Rent We can also help you with finding
Deposit Scheme. You are much places to go with your children or
more likely to find a home in a information on childcare, schools,
residential street with a garden, and nurseries.
than you would with a council or
housing association home. The Come and see us and have a chat
scheme is run through the and a cup of tea”. - Becky and
“Housing Solutions” shop. Jenny.
You can meet Becky and Jenny
from Step Forward for a coffee and
a chat every Wednesday at the Hall
Place Breakfast room from 9:30am
till 12:30pm or contact them on 020
The shop allows customers to look
for suitable homes to rent, just like
they would with an estate agent. Elaine Haughton runs a surgery at
The scheme is open to customers Hall Place, 5 Church Road,
in temporary accommodation. If Mitcham, CR4 from 9am to 5 pm
you are interested please contact every Thursday.
020 8274 5765 or visit the shop.
If you are you having problems
filling-in forms, finding local
Step Forward Project services such as GPs and schools,
paying your rent, or experiencing
A message from the staff at the problems with your temporary
Step Forward Project: accommodation in general, you can
discuss all these with her at the
“We are from Commonside in surgery.
Pollards Hill and we work with
families in Merton.
Rent account and housing Temporary Accommodation
benefit problems Questionnaire – have your
It is very important that you pay all
your charges in temporary
accommodation and ensure that you
are getting all the benefits that you are
entitled to. If you experience any
problems or if your circumstances
change you must let Elaine Haughton
know as soon as possible.
We have included with this
Welfare Benefits Surgery newsletter a questionnaire for you
to complete and return in the pre-
paid envelope by 31 August 2009.
Suzie Rollins, Merton Council’s
Welfare Benefits Coordinator, held a
Please take the time to complete
surgery at Hall Place on 21 May 2009
this as we are very interested in
between 2pm to 3.30pm. We hope that
your views and want to use this to
you were able to attend and discussed
help us improve the services that
any welfare benefits issues that you
may have had. We are also looking to
hold this surgery again and will let you
know the date in the next issue, so Any comments?
watch this space.
If you have any comments about
For more details, contact the Welfare this newsletter or have suggestions
Benefits Service on 020 8545 4178. for articles for future newsletter,
please contact Elaine Haughton
on the telephone numbers above or
visit her at Merton Civic Centre,
London Road, Morden, Surrey,
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Temporary Accommodation Newsletter
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contact us either by writing or by phone using our details below.
Your contact: Our address:
Name.……………………………………... Housing Needs Services
Address…………………………………… Merton Civic Centre
.…………………………………………….. London Road
……………………………………………… Morden SM4 5DX
Telephone………………………………… Telephone: 020 8545 3712