Strategy Formulation for Warid Telecom

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Strategy Formulation for Warid Telecom Powered By Docstoc

            Constantine Bitwayiki
(e-Government/ICT Development Specialist)

CEO, Devinovit Associated Ltd, Kampala, UGANDA

Presented at the e-Gov Expert’s Meeting
Geneva, Switzerland 21-22 May 2009
               Thursday, 09 July 2009
Uganda’s Brief Profile
• Found in East Africa with a population of about 30 million and a
sustained macro economic stability and high growth rates averaging
5.6 per cent per annum over the past five years
• Has in recent times registered a significant improvement in its
infrastructure development notably transport and communications

Promotion of e-Government Implementation
A number of initiatives have been and others are still being put in
place including ;
•Formulation of a National ICT Policy Framework in 2003
•ICT as a 3rd priority sector after Energy and Transport (2007)

                          Thursday, 09 July 2009
• Establishment of a new Ministry of ICT for
  coordinating and harmonizing the National ICT
  Policy & Strategy Framework, Sector specific ICT
  policies   meant     to    facilitate e-Government
  implementation across government institutions,
  private sector, civil society organizations and the
  general public (2006)

• Setting up of a new Parliamentary Sessional
  Committee for ICT to ensure enactment and
  enforcement of Regulations and Legislations for
  adequate utilization of ICT in the country (2007)

                    Thursday, 09 July 2009
•Access to Public Information Act enacted and passed by
Cabinet and Parliament (2005)
•A National ICT Thematic Paper to integrate ICT into the
National Development Planning Framework and Systems in
all sectors has been developed and is now being incorporated
in the 5-Year National Development Plan (NDP) for the
country (April 2009)
•Development of a National e-Government Framework for
Uganda to guide the implementation of e-Government
initiatives is ongoing
•Installation of a National wide ICT Backbone and
e-Government Infrastructure is ongoing.
                      Thursday, 09 July 2009
- Technology convergence issues between

     Information Management (IM)
     Information Technology (IT)
     Communications Technology (CT)
     Broadcasting Technology (BT)

that currently affect e-Government implementation
are now being handled under one roof being
coordinated by the Ministry of ICT removing
unnecessary duplication of roles amongst them

                  Thursday, 09 July 2009
•   Legal reforms to provide a conducive framework for electronic
    transactions have been approved by Parliament, i.e. the
    Computer Misuse Bill, Electronic Transactions Bill and
    Electronic Signature Bill.
    Key e-GOV Related Projects in the country
    • Ministry of ICT – National wide ICT Backbone and e-
      Government Infrastructure, Central Gov Intranet System
    • Ministry of Finance – Integrated Financial Management
      System (IFMS), Tax Filing by Uganda Rev. Authority
    • Ministry of Defense – Integrated Resource MIS
    • Ministry of Education – Education MIS
    • Ministry of Health – Health MIS
    • Ministry of Public Service – Integrated Personnel and
      Payroll System (IPPS)
    • Nat. IT Authority(U) - National Data Centre
    • Community Information System for Lower Local Govs
    • Central Government Agencies Intranet System
    • etc
                        Thursday, 09 July 2009
               Infrastructure and
               Services in Phase I
                                                                                    Video Conference System                                    •   Constructs the data
                                                         Management System
                                                                                                 Softswitch                                        communication
                                   Min.Tourism             Justice
                                                                                                                                                   infrastructure in 28
Prison        Min.Education
                                                                                                                                                   ministries such as
                                                                                                  UCC                                              President’s Mansion and
                                                                     RR                                                                            provides the Internal
  Min.ICT                                                                                                                                          Office network in capital
                                                       Police                                                                     Government       region.
                                       Lands                                                                                      Min.Public   •   Provides the basic data
                                               2.5G RPR                                         2.5G RPR                                           services platform
                                                 Metro                                            Metro                                            including unified Internet
                                                                                                                                                   access, file sharing, etc.
                                                     Min.Finance                               President Mansion                               •   On the basis of the

                                                                                                                          Prime                    infrastructure, the VoIP
                                         Foreign                                        Entebbe
                                         Affairs                                                                                                   and Video Conference
                                                                                                                                                   System in each Ministries
                         Min.Water                                                                                                                 have been deployed to
         Internal                                                                                                             Information
          Affairs                                                                                                                                  realize the more efficient,
                                                                                                                                                   convenient and cost-
                                                                                                                                                   effective real-time
                                                                                  President Mansion   Min.Agriculture   Min.Works

                                                   Data Services           VoIP
                    Video Conference
Whole E-Uganda Network &
     Services Sketch
           Management System                                                                          Application Servers
                Phase I                              Video Conference System

                                                                                      Primary Data Center
                                                                                           Phase II
                                                                                                                            IP Connection
               Media Gateway                                                      Firewall
                                                                                                IDS        LSW
              At exchange point
                                                                                                                            Voice connection
UTL/MTN                     Datacom Infrastructure of E-Gov
ZAIN/ WARID..                         Phase I&II

                                                                                       Backup Data Center
                                                                                           Phase III
                                      Fiber / Microwave

                               Firewall                   Firewall


                                                                        ADSL Modem


                                            Video Phone               Data Services                 POTS    FAX
   POTS Video Phone   FAX
                                                          Video Conference
                        Data, VoIP & VC System
                                 Phase I
           Status of the NBI/EGI Project

• 168Km of optical fibre cable has been laid to connect towns in
  the central region including Kampala, Mukono, Jinja, Entebbe
  and Bombo.

• Five Transmission sites has been built in the five towns to
  form part of Optical Network to be spread across the country.

• 30 Ministries and Government Departments sites have been
  interconnected through an optical Network within Kampala
  City and Entebbe municipality where they are located.
• Video conferencing services deployed in all 30
  Ministries and Government Departments.
• VoIP equipment installed in 30 Ministries and
  Government Departments.
• Training of IT Personnel in Ministries/ Departments
  on Video Conferencing Aspects has been carried out
• Laptop Hire Purchase program for Civil servants and
  Teachers for effective utilization of the NBI/EGI
  infrastructure being promoted by the Ministry of ICT
  is ongoing
What roles has the Private Sector Played/is Playing?
                     (Best Practices)
• In close collaboration with government, developing the
  national ICT Policy, strategies and action plans to
  form a key foundation for e-Government
• Designing, Financing, Building and Operating some
  e-Government projects like the issuance of the National
  Driving Permit, service applications forms, etc.
• Carried out targeted skills development for Ugandans
• Advocacy and awareness creation among the
  population about the benefits of e-Government and ICT
  in general notably I-Network Uganda, WOUGNET etc.

                     Thursday, 09 July 2009
What roles has the Private Sector Played/is Playing?
                 Best Practices (cont)
• Funding of Telecoms Infrastructure development (Uganda
  Telecom, MTN Uganda, Zain, Warid, HITS, Orange etc.)
• Participating and providing technical input into the national
  planning processes regarding the development of the ICT sector
  and other specific initiatives like e-Government, e-Commerce,
• Contracted by government to lay the backbone infrastructure
• Carry out independent impact assessment of some
  e-Government projects
• Have partnered with government to solicit for funding from
  donors and development partners to fund some projects
• Corporate Social Responsibility activities

                        Thursday, 09 July 2009
                      Lessons Learnt
• Most PPPs are being carried out by big international
  firms that have financial capabilities to fund the
  investments before getting paid either by government
  or from the fees collections if it is on either BOO or
  BOT basis. This leaves the SMEs at the mercy of the
  big corporations through sub-contracting arrangements
• With the growing trends towards decentralization of
  service delivery in Uganda, the SMEs have now tended
  to concentrate on the sub national levels projects that
  require minimal financial investments
• SMEs are also being limited by the number of high
  level expertise staff normally requested for by
  governments to effect the PPPs arrangements
                     Thursday, 09 July 2009
               Lessons Learnt (Continued)
• As the implementation of e-Government advances from
  single applications to multi layer services and to
  complex services, the levels of PPPs also get advanced
  and complicated in terms of funding requirements
  and partnerships i.e. multi and nested partnerships
• Intellectual Property Rights are becoming an issue
  especially where the products produced by the private
  sector can be replicated or readjusted to meet
  requirements of other related or similar organizations
• Over time, costs of submitting proposals are being
  hiked by the government agencies

                     Thursday, 09 July 2009
              Lessons Learnt (Continued)
• Resistance to change by some public officials
• Persistent corruption vices in the public sector
  sometimes frustrating the PPPs arrangements
• Projects are being implemented and completed on time
  under the PPPs arrangements

                    Thursday, 09 July 2009
            e-Government and PPPs Challenges
•   Retention of government to manage the PPP
    relationship at the same time the changes associated
    with the shift from traditional to the technology driven
    paradigm shift.
•   Some government officials in some cases have tended
    not to show sufficient respect for e-Government PPP
•   Government at times threatens project cancellation
    before the partners discuss terms in the PPP contract
    agreement thus causing mistrust and insecurity
•   Low resources, lack of skill and insufficient

                       Thursday, 09 July 2009
  e-Government and PPPs Challenges (Continued)
• Poor access to computers and internet by most
• No clarity in the modulus operandi of PPPs

                  Thursday, 09 July 2009
  To enhance and strengthen the PPPs arrangements in
 e-Government implementation, an “Action Plan” need
 to be developed on the following aspects;
     • Funding and Grants to Private Sector
     • Management skills development
     • e-Infrastructure Development
     • e-Commerce Development
     • Investment Support
     • Review of existing policies insensitive to PPPs
     • Building skills and expertise in e-Government
     • A deliberate advocacy and awareness program on
       PPPs and the need for the fourth “P”
                    Thursday, 09 July 2009
  Thank you very much.

     +256 772 407248

      Thursday, 09 July 2009

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