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					    76th Annual Convention

The Year of Change and Challenge




                     October 3-6, 2009
                     Sun Valley Resort
                     Sun Valley, Idaho
2
                                                                                  TABLE OF CONTENTS



Chairman’s Message                                                                            4

Sponsors                                                                                      4

President’s Message                                                                           5

Exhibitors                                                                                    5

Registration Desk Information and Hours                                                       6

Exhibit Hall Information                                                                      6

General Session                                                                               7

Forums                                                                                        8

IHA Business Meetings                                                                         10

Resort and Hotel Information                                                                  10

Registration Information                                                                      10

Social and Recreational Activities                                                            12

Convention-at-a-Glance                                                                        13

Allied Group Programs and Special Section Meetings
        American College of Healthcare Executives (ACHE)                                      16
        Auxilians and Volunteers                                                              16
        Critical Access Hospitals (CAH) Quality Session                                       18
        Critical Access Hospitals (CAH) Breakfast and Education                               19
        Healthcare Financial Management Association, Idaho Chapter (HFMA)                     20
        Idaho Alliance of Leaders in Nursing (IALN) and The Hospital Cooperative (THC)        22
        Idaho Association of Healthcare Risk Management (IDAHRM)                              24
        Idaho Healthcare Human Resource Association (IHHRA)                                   25
        Idaho Health Information Management Association (IdHIMA)                              27
        Idaho Healthcare Information and Management Society (IHIMS)                           27
        Idaho Society for Healthcare Engineering (ISHE)                                       28
        Idaho Society for Healthcare Marketing and Public Relations (ISHMPR)                  30
        Idaho Society of Directors of Volunteer Services (ISDVS)                              31
        Idaho Society of Language Services in Healthcare (ISLSH)                              32
        Idaho Sound Beginnings (ISB)                                                          34
        Trustees                                                                              34

Award Recipients                                                                              37

IHA Board of Directors                                                                        45

IHA Staff                                                                                     46

Convention Facilities                                                                         47




                                                                                              3
                                                                                          Chairman’s Message
       SPONSORS
                                                    It is my distinct pleasure to welcome you to the 76th Idaho
Special thanks to the                               Hospital Association Annual Meeting.
organizations that help make
this convention possible.                           We are so fortunate to live in the great state of Idaho where we
                                                    have stunning scenery and innovative technology at our
PREMIER                                             fingertips. It all comes together here in gorgeous Sun Valley for
Chivaroli & Associates                              several days of enlightened discussion and education in the
Insurance Services                                  always dynamic world of healthcare.
IHAPAC Golf Tournament
Fly Fishing Clinic                                    Once again, there is no shortage of issues facing us. The stakes
                               have never been higher nor have the issues been more transparent. Healthcare reform
GOLD                           is at the top of the legislative agenda in Washington D.C. It is the front page story in
Yellowstone Insurance          our newspapers and is at the forefront of discussions amongst our patients and their
Exchange, RRG                  families.
General Sponsorship
                               Medical records, Medicare, private reimbursement, health policy, labor relations, public
SILVER                         hospital financing, medical education – these are just some of the other challenges we
                               face and why advocacy continues to be so very important at the local, state, and
Blue Cross of Idaho            federal levels.
General Sponsorship
                               Over the course of the convention we will learn new skills and strengthen our
Eide Bailly, LLP               knowledge base so we can be pro-active and deliberate advocates for our hospitals
General Sponsorship            and respond to change in a thoughtful way that improves the quality of our patient
                               outcomes.
Idaho Health Facilities
Authority                      Our Idaho hospitals provide outstanding care to individual patients day after day.
General Sponsorship            Imagine what we do by working together. Collectively, we take challenges and
                               transform them into opportunities. This is one of the reasons why Idaho is a leader in
Kahl Insurance Services,       rural healthcare reform. By anticipating the needs of our communities, we find solutions
LLC                            that keep our neighbors healthy and well.
General Sponsorship
                               Dr. Henry Kissinger said, “In crises the most daring course is often the safest.” This
Qualis Health                  year’s conference holds both a promise and a challenge. A promise of providing
General Sponsorship            tangible benefits to healthcare leaders in attendance, whether a physician, board
                               member, auxilian, or employee. And a challenge, to rise above and beyond the
BRONZE                         demands of our chosen fields.
First Choice Health
General Sponsorship            The Idaho Hospital Association is dedicated to representing and helping every member
                               chart a safe course through the demands of an ever-changing, highly complex
GENERAL                        industry.
Architectural Nexus
                               It is my honor to serve as chair of the Idaho Hospital Association. I again, want to
Zurich North America           extend you a warm welcome to this year's convention. I look forward to talking with
                               you.

                               Sincerely,




                               Jeffrey W. Martin
                               Chairman




               4
President’s Message
                                                                                                   EXHIBITORS
                       On behalf of the members, board, and staff of the Idaho
                       Hospital Association, I invite you to participate in IHA’s 76th     American Public Life
                       Annual Convention. This year’s convention is being held at the         Insurance Company
                       Sun Valley Resort.                                                  Architectual Nexus
                                                                                           Avatar International
                       Our two forum sessions will address top trends in healthcare        Blue Cross of Idaho
                       leadership and the culture shift in healthcare. In addition, many   Chivaroli & Associates
                       allied groups’ programs offer professionals within specific             Insurance Services
                       disciplines timely, need-to-know information.                       Continental Casualty
                                                                                               Company
                       Mr. Ron McMillan will present this year’s keynote address,          CPSI
“Silence Kills: The Seven Crucial Conversations in Healthcare.”                            CTA Architects Engineers
                                                                                           Dowden Custom Media
The official “opening” of the convention is the Chairman’s Celebration Reception and       Eide Bailly, LLP
Dinner on Sunday evening at the beautiful River Run Lodge. Please plan to join us as       Emdeon
we honor IHA’s 2009 Chairman, Jeff Martin.                                                 FinCor Solutions
                                                                                           First Choice Health
I would like to take this opportunity to thank our sponsors. Without their participation   Hands of Hope Northwest,
and support, this convention and its various educational opportunities and social events       Inc.
would not be possible. The support of our exhibitors also enables us to provide the high   Healthland
quality programming that we do. I urge you to set aside some time to visit the exhibit     Hudson Healthcare
hall on Monday, view the wide array of products and services available, and express        Idaho Correctional
your appreciation for our exhibitors’ participation.                                           Industries
                                                                                           Idaho DEQ
It promises to be another exciting event, so please come, enjoy, relax, and learn.         Idaho Health Facilities
                                                                                               Authority
Best Wishes!                                                                               Kahl Insurance Services,
                                                                                               LLC
                                                                                           Marketing Solutions
                                                                                               Promotional Products
                                                                                           NextGen Healthcare
                                                                                               Information Systems,
Steve A. Millard                                                                               Inc.
President                                                                                  Office for Civil Rights/HHS
                                                                                           PacificSource Health Plans
                                                                                           Parker Smith & Feek, Inc.
                                                                                           Passport Health Communi-
                                                                                                cations, Inc.
                                                                                           PeopleSmart Solutions
                                                                                           Press Ganey Associates,
                                                                                               Inc.
                                                                                           Professional Finance
                                                                                               Company
                                                                                           Qualis Health
                                                                                           STERIS Corporation
                                                                                           Swisslog Healthcare
                                                                                               Solutions
                                                                                           West-Pak Equipment
                                                                                               Company
                                                                                           Yellowstone Insurance
                                                                                               Exchange, RRG
                                                                                           Zurich North America




                                                                                                                5
Registration Desk Hours

The IHA registration desk, located in the Sun Valley       Saturday                     7:00 a.m. – 4:00 p.m.
Inn Board Room, will be open as follows:                   Sunday                       7:00 a.m. – 5:30 p.m.
                                                           Monday                       6:30 a.m. – 5:00 p.m.
                                                                                        (closed during general session)
                                                           Tuesday                      6:30 a.m. – 12:00 noon

Exhibit Hall

Plan to visit the exhibit hall on Monday,       7:00 – 8:15 a.m.         Exhibits Open/Continental Breakfast
October 5, in the Continental/Limelight A/                               - Open to all convention registrants
Promenade of the Sun Valley Inn and             11:30 a.m. – 1:30 p.m.   Exhibits Open
speak with representatives of companies         3:30 – 5:30 p.m.         Exhibits Open
supporting this year’s convention. This is an   4:30 – 5:30 p.m.         Reception/Door Price Drawings
excellent opportunity to become familiar
with products and services available to                                  YOU MUST BE PRESENT TO WIN!
hospital personnel. Please join IHA in
thanking these exhibitors.




               6
Monday, October 5 ● Limelight B and C ● 8:00 – 11:30 a.m.                                    General Session

            8:00 – 8:30 a.m.    Arrive early for general session and enjoy the sounds of the Wood River High
                                School band directed by Tony Randall.

            8:30 – 11:30 a.m.   Opening Ceremony and Awards Presentation
                                Presiding: Andrew McCrea, award-winning syndicated radio broadcaster,
                                Maysville, MO

                                A Message From the Top
                                Richard Umbdenstock, president, American Hospital Association,
                                Washington, DC

                                Chairman’s Message
                                Jeff Martin, chairman, Idaho Hospital Association; chief executive officer,
                                Gritman Medical Center, Moscow, ID

                                Silence Kills: Seven Crucial Conversations in Healthcare
                                Ron McMillan, co-founder, VitalSmarts, Provo, UT

                                All too often, well-intentioned professionals in healthcare organizations choose
                                not to speak up when they’re concerned with the behavior, decisions, or actions
                                of a colleague.

                                Your participation in this presentation ensures your involvement in a movement
                                that is sweeping the nation. Released in 2005 at a national press briefing, this
                                study is making a big impact on the healthcare industry. “Silence Kills” reviews
                                seven categories of conversation that are especially difficult and, at the same
                                time, appear to be especially essential for people in healthcare to master,
                                including:

                                    •   Broken rules
                                    •   Mistakes
                                    •   Lack of support
                                    •   Incompetence
                                    •   Poor teamwork
                                    •   Disrespect
                                    •   Micromanagement

                                Exploring the current trends in healthcare, Ron McMillan guides his audience
                                through solutions to avoidable medical errors. With 195,000 people dying each
                                year in U.S. hospitals because of medical mistakes, this study suggests that
                                creating a culture where healthcare workers speak up before problems occur is a
                                vital part of the solution.



      Keynote Speaker           For more than 28 years, Ron McMillan has helped union and first-level
                                managers, CEOs, and corporate executives become measurably more vital by
                                advising them on topics including team development, personal vitality, quality,
                                communication, and results-oriented leadership. Co-founder of VitalSmarts, Ron
                                has researched methods for driving rapid, sustainable, and measurable change
                                in behaviors.

                                Ron is the co-author of seven books, three of which are The New York Times
                                bestsellers – Influencer: The Power to Change Anything; Crucial Conversations:
                                Tools for Talking when Stakes are High; and Crucial Confrontations: Tools for

                                                                                                              7
                                       Resolving Broken Promises, Violated Expectations, and Bad Behavior.

                                       Recognized as a subject matter expert in interpersonal relationships, corporate
                                       culture change, and workplace issues, Ron has been featured widely in the
                                       national media including NPR, Inc. magazine, and The New York Times.

                                       A gifted speaker, Ron has appeared at hundreds of conferences, conventions,
                                       and management retreats such as the American Society of Training and
                                       Development, Human Resource Development, and Direct Selling Association.
                                       Additionally, Ron has spoken to executives at Lockheed Martin, AT&T, Nike,
                                       Saturn, Hewlett-Packard, Ford, Sprint, Disney, Harley-Davidson, Providence
                                       Healthcare, and Intel. Ron’s unveiled ability to delight a crowd and inspire his
                                       audience to improve their personal and professional lives has clients asking for
                                       his return again and again.

                                       A pioneer in the training industry, Ron co-founded the Covey Leadership Center
                                       where he helped to develop numerous training programs including Principle
                                       Centered Leadership and The Seven Habits of Highly Effective People. Ron is
                                       co-founder of VitalSmarts and currently serves on its board of directors. With
                                       award-winning training products based on 30 years of ongoing research,
                                       VitalSmarts has helped more than 300 of the Fortune 500 realize significant
                                       results using a proven method of driving rapid, sustainable and measurable
                                       change in behaviors. VitalSmarts has been ranked twice by Inc. magazine as
                                       one of the fastest growing companies in America and has taught two million
                                       people worldwide.

                                       Registration Required ● Price: N/C ● (#2 on registration form)



Forums

Forum 1 ● Monday, October 5 ● Limelight B ● 2:00 – 3:30 p.m.

                     The US Healthcare Bubble and The Global Race for Value
                     Maureen Swan, principal, The MedTrend Group, Eden Prairie, MN

                     Healthcare is facing rapid change. New technologies, consumerism, the internet and new
                     insurance products are creating big changes and opportunities for providers. This session will
                     highlight top trends and tips for meeting the future with confidence.

                     Maureen Swan is a principal with The MedTrend Group, a firm she founded in 1998 that
                     specializes in strategic planning and analysis for the healthcare industry. Maureen has over 22
                     years of sales, marketing and strategic planning management experience. Prior to her nine years
                     with MedTrend, Maureen was vice president of marketing, operations and strategic analysis for
                     Allina Health System, a $2.5 B healthcare organization in Minnesota. Maureen has worked with
large health systems, medical supply organizations, physician clinics and insurance companies across the country to
develop strategies designed to create growth and breakthrough results. She has a national reputation for identifying
and speaking on emerging health care trends and the strategic implications for the healthcare industry.

Registration Required ● Price: $50 ● (#4 on registration form)




                8
                                                                                                  Forums (continued)

Forum 2 ● Tuesday, October 6 ● Limelight B ● 9:00 – 11:30 a.m.

Culture Shift: Leading 21st Century Health Care
Martin Merry, MD, CM, clinical professor of health management and policy, University of New Hampshire, Durham, NH

Just prior to his departure as Secretary of Health and Human Services, Michael Leavitt made the remarkable statement
that the United States doesn’t have a healthcare system, it has instead a healthcare sector seeking to become a
system, which he predicted would require ten years of sustained leadership. It now appears that the Obama
Administration is serious about healthcare reform, which will require extraordinary leadership from a sector whose
culture has been very effective in resisting change. What is it about US healthcare’s culture that has warded off change
until now? What pressures will current leaders face as they address unprecedented demand for change? This
program explores the notion that in fact healthcare has historically been characterized by two distinct subcultures – one
medical, one administrative – and tensions between these subcultures have often paralyzed efforts by both to move
forward. It will outline leadership principles by which these two subcultures might finally work together, to collaborate in
finally creating former Secretary Leavitt’s vision of a true healthcare system for the United States.

                       Dr. Martin Merry brings to his professional engagements a unique background of “Corporate
                       America,” clinical practice and consulting/learning facilitation experience. He received his
                       undergraduate degree in Industrial and Labor Relations from Cornell University, based upon a
                       unique “campus-factory shop floor” collaboration between Cornell and Corning, Inc. He then
                       earned his medical degree at McGill University in Montreal, subsequently completing his
                       residency training in internal medicine, with an additional year of psychiatry residency at
                       Dartmouth and Albany Medical Centers. Dr. Merry then practiced internal medicine for eight
                       years with a group practice founded by two Mayo Clinic-trained senior partners. During these
                       years he developed a role of Medical Director for Quality, the first designated medico-
                       administrative position at St. Joseph’s Hospital in Elmira, NY.

Building upon his medical practice and medical staff leadership experience in responding to both JCAHO and New York
State regulation, Dr. Merry began in 1981 a career devoted to consultation and education in the areas of quality,
medical staff leadership, and organizational transition. Presently, he has worked with more than 1000 healthcare
organizations in all 50 United States and internationally. Clients have included hospitals, physician group practices,
managed care plans, multi-hospital systems, healthcare law firms, consulting firms involved in a variety of health
management issues, the U.S. military health system (Project Director, US Department of Defense, Civilian External
Peer Review Program, 1987-94), and the Joint Commission. He has developed educational programs for the American
Medical Association, the American Hospital Association, the American College of Physician Executives, the American
College of Healthcare Executives, the American Medical Group Association, the Medical Group Management
Association, the Veterans Administration, the Indian Health Service, the American Society for Quality and numerous
state and regional professional associations. His practice keeps pace with vital issues emanating from the emergence
of healthcare’s information and consumer revolutions. He is a recognized communicator of leading edge quality
concepts for healthcare, including Six Sigma, Human Factors Science, ISO 9000 and Baldrige-based systems
development. His present areas of focus include governance and leadership issues of organizational transition,
physician liaison and leadership development, integration of quality systems into health system/network development,
and creative approaches to address the national issue of patient safety.

In addition to his consulting and educational work, Dr. Merry continues in his part-time position as Adjunct Association
Clinical Professor of Health Management and Policy at the University of New Hampshire. He has also served as Senior
Advisor for Medical Affairs for the New Hampshire Hospital Association, a position created in 1994 to foster effective
communication and collaboration between clinical and managerial professionals as they pursue health systems
development.

In 1997 the American College of Physician Executives recognized Dr. Merry with its Rodney T. West Literary
Achievement Award, citing his article, “Physician Leadership: The Time is Now!” as 1996’s “most significant literary
contribution to the advancement of the medical management profession.”

Registration Required ● Price: $75 ● (#5 on registration form)


                                                                                                                    9
IHA Business Meetings

SATURDAY, OCTOBER 3                     SUNDAY, OCTOBER 4                       SUNDAY, OCTOBER 4
                                                                                (continued)
IHA Board of Directors                  IHA Membership Meeting                  Community Benefit Reporting --
Limelight A                             (For IHA member hospitals and           Why it is Important and Using
7:30 a.m. – 12:00 noon                  invited guests ONLY)                    The Data In Strategic Planning
                                        Limelight C                             (For IHA member hospital
                                        7:30 a.m. – 12:00 noon                  employees ONLY)
                                                                                Camas Room
                                                                                3:00 – 5:00 p.m.
                                                                                 (#12 on registration form)

IHA/QIO Stakeholders Meeting            Chivaroli Insureds Luncheon
Limelight B                             Meeting
8:00 a.m. – 12:00 noon                  (For Chivaroli Clients ONLY)
(#22 on registration form)              Limelight C
                                        1:00 – 3:00 p.m.
                                        (#11 on registration form)



Resort and Hotel Information

Amid the splendor of Idaho’s majestic mountains, Sun       Parlor Suite - $429; Inn Junior Suite (king) - $279; Inn
Valley has reigned as the world’s first and finest         Family Suite (1 queen and 2 twin) - $279; Inn Parlor
destination ski resort since 1936. Sun Valley remains      Suite (1 king) - $429; Three-bedroom Inn Apartment -
the ultimate timeless resort for all seasons. Airline      $429. Prices do not include tax. Each additional person
connections to the Wood River Valley can be made           is $15. Lodge apartments and condominiums are also
from all major surrounding cities. By car, Sun Valley is   available. Please contact the Resort for pricing.
2 1/2 hours from Boise or 4 1/2 hours from Salt Lake
City. Shuttle service is available from the Sun Valley     To make your reservations, call the Resort directly at
airport. For shuttle reservations call 1.800.786.8259.     1.800.786.8259. For best selection, please make
A block of rooms will be held until 09/03/09 at a          reservations early. Check-in is after 4:00 p.m.; check-
special rate for IHA convention attendees                  out is 11:00 a.m. (10:00 a.m. in the condos and lodge
(single/double occupancy): Standard (queen) - $115;        apartments).
Medium (1 queen or 2 double) - $120; Deluxe (1 king
or 2 queen) - $130; Lodge Family Suite - $279; Lodge


Registration Information

Please complete the registration form and return it        applies to registrations that are received by mail, by
with your check made payable to IHA, P.O. Box 1278,        phone, or faxed after the stated time period. If payment
Boise, ID 83701-1278. You may fax your registration,       has not been received prior to an event and the
208.338.7800, or register online at www.teamiha.org if     registrant fails to attend, or does not cancel within the
paying by VISA, MasterCard, American Express or            stated time period, the entire registration fee in addition
Discover. Payment must accompany all                       to the processing fee will be billed.
registrations. Registrations will not be processed
without proper payment. The advance registration           Name badges and tickets will be available for pre-
deadline is 5:00 p.m. on or before September               registrants at the IHA registration desk located in the
25. All registrations received after this date will be     Sun Valley Inn Board Room. Registration desk hours
assessed a processing fee equal to 50 percent of           are provided on page 6.
general registration fee (not to exceed $40). This




                10
If you have questions, call Toni Pugmire at                exhibitors --two per company, speakers, spouses,
208.338.5100 x201 or e-mail tpugmire@teamiha.org.          students and auxilians/ volunteers are exempt).
                                                           Auxilian/ volunteer registration fee of $40 is #7 on the
Cancellation Policy                                        registration form (directors of volunteer services register
                                                           under #1 – General Registration).
A non-refundable processing fee equal to 50 percent
of the general registration fee (not to exceed $40) will   Recreational Event Registration
be retained for all cancellations. Cancellations
received after 5:00 p.m. on September 25 are non-
                                                               •   IHAPAC Golf Tournament (Scramble)
refundable. All fees associated with an event are
                                                               •   Fly Fishing Clinic
forfeited for those who fail to cancel within the stated
time period or fail to attend an event.
                                                           Separate registration forms are included. Return
                                                           completed form(s) with payment to IHA. Registrations
Registrants unable to attend are permitted and
                                                           containing valid e-mail addresses will receive
encouraged to send a substitute at no extra charge.
                                                           registration confirmation electronically. Payment for the
Qualifying refunds will be processed after October 12.
                                                           IHAPAC golf tournament must be on a personal check
                                                           or personal VISA, MasterCard, American Express or
Per Person Fees
                                                           Discover card. Corporate funds can only be accepted
                                                           from proprietary hospitals and non-hospital
All convention registrants (excluding IHA sponsors,
                                                           organizations. You may fax registrations, if including
exhibitors, speakers, spouses, students, and
                                                           credit card information, to 208.338.7800. There is no
auxilians/volunteers,) will be charged the general
                                                           charge to submit your name to be included in the
registration fee of $100. The general registration fee
                                                           drawing for the fly fishing clinic sponsored by Chivaroli
for auxilians/volunteers is $40; directors of volunteer
                                                           & Associates Insurance Services.
services must pay the $100 general registration fee,
but are not required to pay the $40 auxilian/volunteer
                                                           If you have corrections or additions to your registration,
registration fee. General registration fees are in
                                                           call Toni Pugmire at 208.338.5100 x201. IHA should be
addition to specific section, forum, meal functions, or
                                                           notified of additions or corrections prior to September
program fees and are intended to offset general
                                                           25.
registration materials, processing, and program
development.
                                                           Convention Hints
How to Register
                                                           To make the most of your convention experience, here
                                                           are some helpful hints:
Hospital CEOs are responsible for distributing
registration materials to all hospital personnel and
trustees. Auxiliary presidents and/or directors of             •   Meeting rooms are kept cool (66 – 69 degrees)
volunteer services are responsible for distributing                and temperatures may fluctuate. Dress in layers
registration materials to their members. Each                      or bring a sweater.
participant, including IHA sponsors, exhibitors,               •   Wear comfortable shoes to walk between
students, guests and spouses, must be registered on                meeting locations.
an individual IHA registration form.                           •   Due to space considerations, not all meetings
                                                                   are classroom-style (with tables). Bring along a
To register:                                                       clipboard or binder if you plan to take notes.
                                                               •   Plan to be at your meetings at least ten minutes
                                                                   early.
    •   Please enter the name of the institution/
        company/organization and address on the                •   Sit at the front of the room. You’ll have a better
        appropriate line at the top of each form.                  view, hear better, and distractions from people
                                                                   coming in and out will be minimized.
    •   Type or print registrant’s full name and title.
        Please be sure information is legible,                 •   Bring your business cards to share with
        accurate, and complete. Name badges will be                colleagues.
        printed from the information you provide on
        this form. Unreadable registrations cannot be
        processed.

    Total the various registrant fees and enter in the
    “Total” box. Make sure that you have included the
    $100 general registration fee (IHA sponsors,

                                                                                                                   11
                                                                          Social and Recreational Activities

IHAPAC Golf Tournament (Scramble)                              Fax credit card registrations to IHA at 208.338.7800,
Saturday, October 3 ● White Clouds and Trail Creek             ATTN: Toni Pugmire or mail to IHAPAC, P.O. Box
Golf Courses                                                   1278, Boise, ID 83701-1278, ATTN: Toni Pugmire.
Sponsored by Chivaroli & Associates Insurance                  Registrations must be received by 5:00 p.m. on
Services                                                       September 25. If payment has not been received
                                                               prior to an event and the registrant fails to attend, or
The IHA Political Action Committee (IHAPAC) golf               does not cancel within the stated time period (by 5:00
tournament will be held at the White Clouds and Trail          p.m. on September 25), the entire registration fee, in
Creek golf courses with the first team teeing off from         addition to a $40 processing fee will be billed.
White Clouds at 10:30 a.m., playing through nine holes,
and finishing on the front nine of Trail Creek. Teams are      Pre-registration Required ● Price: $100/pp
encouraged to check with either the IHA registration/          (separate registration form)
information desk or the golf pro shop for possible delays.
The green fees of $100/pp include 18 holes of golf and a       Fly Fishing Clinic ● Saturday, October 3
riding cart. Fill out the golf registration form (inside the   12:30 – 5:00p ● participants to meet at Baldy Bus
brochure) listing yourself and others in your foursome. If     Loop
you don’t list others, IHA will place you in a foursome.       Sponsored by Chivaroli & Associates Insurance
Payment for this event must be received on a personal          Services
check, personal VISA, MasterCard, American Express,
Discover card, or money order made payable to
                                                               The clinic includes instruction by licensed guides, all
IHAPAC. Corporate funds can only be accepted from              equipment, and a day fishing license. All participants
proprietary hospitals and non-hospital organizations.          will meet at the Baldy Bus Loop on the Sun Valley
                                                               campus at 12:30 p.m. for a 1:00 p.m. departure. This
                                                               clinic is being sponsored by Chivaroli & Associates
                                                               Insurance Services. There is no charge to
                                                               participants; however, the clinic is limited to ten
                                                               individuals. A drawing will be held on Monday,
                                                               September 28. Registration forms must include a
                                                               valid e-mail address to qualify for the drawing as the
                                                               lucky participants will be notified electronically.
                                                               Substitutions are not permitted. If your name is drawn
                                                               and you are not able to participate, please notify IHA
                                                               as soon as possible. Fill out the registration form
                                                               (included with the brochure) to be entered in the
                                                               drawing and fax to IHA at 208.338.7800.

                                                               IHA Chairman’s Celebration Reception and Dinner
                                                               ● Sunday, October 4 ● River Run Lodge ●
                                                               6:00 – 9:00 p.m.

                                                               Join us for an evening at the beautiful River Run
                                                               Lodge as we honor IHA Chairman Jeff Martin, chief
                                                               executive officer of Gritman Medical Center in
                                                               Moscow. Business casual attire is recommended.
                                                               The event includes a hosted bar during the reception.
                                                               Please come by the IHA registration/information desk
                                                               in the Sun Valley Inn Board Room by 5:30 p.m. to
                                                               pick up your registration packet which will contain
                                                               your name badge and tickets to this and other events
                                                               for which you’ve pre-registered. Tickets will be
                                                               collected at the door. Space for this event is limited,
                                                               so register early!

                                                               Pre-registration and Ticket Required ●
                                                               Price: $60 ● (#3 on registration form)


                 12
Convention-at-a-Glance

SATURDAY, OCTOBER 3                                   9:00 a.m. – 3:00 p.m.
                                                      Idaho Society of Directors of Volunteer Services
7:00 a.m. – 4:00 p.m.                                 St. Luke’s Wood River Medical Center
IHA Registration/Information Desk
Inn Board Room                                        9:00 a.m. – 7:00 p.m.
                                                      Jewelry Sale
7:30 a.m. – 12:00 noon                                Ram Room
IHA Board of Directors Meeting
Limelight A                                           10:00 a.m. – 4:00 p.m.
                                                      Idaho Alliance of Leaders in Nursing (IALN) & The
8:00 a.m. – 12:00 noon                                Hospital Cooperative (THC)
IHA/QIO Stakeholders Meeting                          Sawtooth Room
Limelight B
                                                      10:00 a.m. – 5:00 p.m.
10:30 a.m. (First Tee Time)                           Idaho Society for Healthcare Marketing and Public
IHAPAC Golf Tournament (Scramble)                     Relations (ISHMPR)
White Clouds/Trail Creek Golf Courses                 Camas Room

12:30 p.m. – 5:00 p.m.                                11:45 a.m. – 5:00 p.m.
(Participants to meet at Baldy Bus Loop)              Trustee Luncheon and Education
Fly Fishing Clinic                                    Limelight B
Location TBD
                                                      1:00 – 3:00 p.m.
1:00 – 5:00 p.m.                                      Auxilians/Volunteers
CAH Quality Session                                   Lupine Room
This meeting is open to employees of Idaho CAH
member hospitals ONLY                                 1:00 – 3:00 p.m.
Limelight B                                           Chivaroli Insured Luncheon Meeting
                                                      Limelight C
4:30 – 6:30 p.m.
Idaho Society for Healthcare Engineering (ISHE)       1:00 – 5:00 p.m.
Welcome Social                                        Idaho Health Information Management Association
President’s Suite                                     (IdHIMA)/Idaho Healthcare Information Management
                                                      Society (IHIMS)
SUNDAY, OCTOBER 4                                     Boiler Room

7:00 a.m. – 4:30 p.m.                                 3:00 – 5:00 p.m.
Idaho Society for Healthcare Engineering (ISHE)       Community Benefit Reporting -- Why it is Important
Columbine A & B Rooms                                 and Using The Data In Strategic Planning
                                                      Camas Room
7:00 a.m. – 5:30 p.m.
IHA Registration/Information Desk                     4:00 – 8:00 p.m.
Inn Board Room                                        Exhibitor Move-in
                                                      Continental/Limelight A/Promenade
7:30 – 9:00 a.m.
Idaho Alliance of Leaders in Nursing (IALN)           5:45 p.m.
Breakfast                                             Chairman’s Celebration Reception and Dinner Bus
This meeting is open to members of IALN and invited   Transportation Begins
guests ONLY                                           Baldy Bus Loop
Sawtooth Room
                                                      6:00 – 9:00 p.m.
7:30 a.m. – 12:00 noon                                Chairman’s Celebration Reception and Dinner
IHA Membership Meeting                                River Run Lodge
This meeting is open to employees of IHA member
hospitals ONLY
Limelight C

                                                                                                         13
                                    8:30 – 11:30 a.m.
                                    General Session
                                    Limelight B and C
                                        • Opening Remarks
                                        • Awards Presentation
                                        • Message from AHA’s President
                                        • Chairman’s Address
                                        • Keynote Address

                                    11:30 a.m. – 1:30 p.m.
                                    Exhibits Open
                                    Continental/Limelight A/Promenade

                                    11:30 – 11:45 a.m.
                                    Auxilians/Volunteers Transportation Loads and
                                    Departs for Dollar Lodge
                                    Sun Valley Inn Porte Cochere

                                    11:30 a.m. – 4:00 p.m.
                                    Idaho Society of Language Services in Healthcare
                                    (ISLSH)
                                    Aspen Room

                                    11:30 a.m. – 5:00 p.m.
                                    Idaho Healthcare Human Resource Association
                                    (IHHRA)
                                    Camas Room

                                    11:45 a.m. – 1:30 p.m.
                                    American College of Healthcare Executives (ACHE)
                                    Luncheon and Education
                                    Lodge Dining Room

                                    12:00 noon – 3:00 p.m.
                                    Auxilians/Volunteers Luncheon and Education
                                    Dollar Lodge

MONDAY, OCTOBER 5                   12:00 noon – 5:00 p.m.
                                    Idaho Association of Healthcare Risk Management
6:30 a.m. – 5:00 p.m.               (IDAHRM)
IHA Registration/Information Desk   Sage Room
Inn Board Room
                                    1:00 – 2:30 p.m.
6:45 – 8:15 a.m.                    Idaho Society for Healthcare Engineering (ISHE)
CAH Breakfast and Education         Columbine A & B Rooms
Lodge Dining Room
                                    1:00 – 4:00 p.m.
7:00 – 8:15 a.m.                    Idaho Health Information Management Association
Exhibitor Continental Breakfast –   (IdHIMA)/ Idaho Healthcare Information Management
Exhibits Open                       Society (IHIMS)
Continental/Limelight A/Promenade   Boiler Room

7:00 a.m. – 5:30 p.m.               1:00 – 5:00 p.m.
Jewelry Sale                        Healthcare Financial Management Association
Ram Room                            (HFMA), Idaho Chapter
                                    Sawtooth Room
8:00 – 8:30 a.m.
Pre-General Session Entertainment
Limelight B and C

                14
2:00 – 3:30 p.m.
Forum 1
Limelight B

3:30 – 5:00 p.m.
Auxilians/Volunteers Reception
Lodge Terrace

3:30 – 5:30 p.m.
Exhibits Open
Continental/Limelight A/Promenade

4:30 – 5:30 p.m.
Exhibit Hall Reception and Door Prizes
Continental/Limelight A/Promenade

TUESDAY, OCTOBER 6

6:30 a.m. – 12:00 noon
IHA Registration/Information Desk
Inn Board Room

7:30 a.m. – 12:00 noon
Healthcare Financial Management Association
(HFMA), Idaho Chapter
Sawtooth Room
8:00 a.m. – 12:00 noon
Auxilians/Volunteers Breakfast and Education
Continental Room

8:00 a.m. – 12:00 noon
Idaho Healthcare Human Resource Association
(IHHRA)
Camas Room

9:00 – 11:30 a.m.
Forum 2
Limelight B

9:00 a.m. – 3:15 p.m.
Idaho Sound Beginnings
Limelight C




                                               15
Allied Groups and Section Meetings


                Following are program details of trustees, auxilians and volunteers,
                      and allied society groups meeting in conjunction with IHA.
                               Also included are special focus meetings.

American College of Healthcare Executives (ACHE)


Monday, October 5 ● Lodge Dining Room

11:45 a.m. ● Luncheon
Presiding: Wade Johnson, FACHE, Idaho Regent; chief executive officer, Weiser Memorial Hospital, Weiser, ID

12:15 – 1:30 p.m. ● New Career Development Opportunities and Benefits for IHEF Members
Thom D. Freyer, FACHE, CAE, vice president, regional services, American College of Healthcare Executives,
Chicago, IL

Thom Freyer joined the American College of Healthcare Executives (ACHE) as its vice president of regional
services in May of 2002. Prior to joining the ACHE staff, he was the chief operating officer for the Community
Energy Cooperative, a start-up community empowerment organization created to help energy consumers reduce
costs and energy in a de-regulated environment. Prior to that, he held various management positions with the
Healthcare Financial Management Association and served as its executive vice president/chief operating officer
for four years. Mr. Freyer earned his bachelor’s degree in public administration from Drake University and his
master’s degree in management from North Park University. He is board certified in both healthcare management
and association management and an active volunteer in community-based organizations that foster sustainable
urban development. Recently, he served on the 2008 Board of Examiners for the Malcolm Baldrige National
Quality Award.

Price: $35 ● (#6 on registration form)


Auxilians and Volunteers


Sunday, October 4 ● Ram Room

9:00 a.m. – 7:00 p.m. ● Jewelry Sale

Jewelry Sale! It’s the famous $5 Jewelry Sale! Everyone is welcomed to stop by and shop an amazing selection
of jewelry and accessories; all are just $5 each – no exceptions! The proceeds benefit the IHA Committee on
Volunteers Junior Scholarship Fund.

Lupine Room

1:00 – 3:00 p.m. ● Putting Your Passion into Play
Michael Kroth, PhD, assistant professor, University of Idaho, Boise, ID

Sharing your passion for volunteering is the most effective way to encourage and entice others to share their time
and talents. Dr. Michael Kroth from the University of Idaho brings research, experience and tips to share that can
improve recruitment and make your hospital the place where volunteers want to spend their time.

Following the presentation, attendees and others interested in gift shop issues are welcome to stay for an
informal discussion.



                16
Monday, October 5 ● Ram Room

7:00 a.m. – 5:30 p.m. ● Jewelry Sale

Jewelry Sale! It’s the famous $5 Jewelry Sale! Everyone is welcomed to stop by and shop an amazing selection
of jewelry and accessories; all are just $5 each – no exceptions! The proceeds benefit the IHA Committee on
Volunteers Junior Scholarship Fund.

8:00 a.m. – 11:30 a.m. ● General Session ● Limelight B and C

11:30 a.m. – 11:45 a.m. ● Transportation to Dollar Lodge
(buses depart from Inn Porte Cochere)

Dollar Lodge

12:00 noon – 1:00 p.m. ● Luncheon
Presiding: Susan Smith, chair, IHA Committee on Volunteers, Saint Alphonsus Regional Medical Center, Boise,
ID

1:00 – 3:00 p.m. ● Engaging and Leading Volunteers: Checking Your Infrastructure
Nancy Macduff, president, Macduff/Bunt Associates, Walla Walla, WA

Recruiting volunteers and retaining them is challenging and requires the creation of a solid program infrastructure.
Internationally recognized trainer, Nancy MacDuff brings a hands-on approach to help volunteer leaders create
the foundation for effective management of volunteers and develop good underpinnings to make volunteer events
and service move forward effortlessly. This workshop provides the opportunity for volunteer leaders to review the
elements of their existing programs and create a plan to enhance existing programs and build future volunteer
opportunities.

3:30 – 5:00 p.m. ● COV Chairman’s Celebration ● Lodge Terrace




                                                                                                                17
Tuesday, October 6 ● Continental Room

8:00 – 8:30 a.m. ● Breakfast and Education

● Business Meeting and Passing of the IHA Committee on Volunteers Gavel
Presiding: Joyce Reas, IHA Committee on Volunteers chair-elect, Cassia Regional Medical Center, Burley, ID

● The Language of Leadership
Richard Lynch, author and consultant, Seattle, WA

The Language of Leadership is designed to help volunteers develop their leadership potential through seven key
methods in which their language encourages commitment in their people. Presented by Richard Lynch, co-author
of Volunteer Management, the best selling book in its field in the US, this session will feature interactive exercises
that will allow participants to master these skills to effectively lead others.

12:00 noon ● Adjourn

Dr. Kroth is an Associate Professor at the University of Idaho in Adult and Organizational Learning. As a long
time consultant, he developed and administered corporate-level leadership development and succession planning
programs, has been the administrator of a corporate foundation, and served as a director of corporate community
affairs. He is a published author and speaker at national and international conferences.

Nancy Macduff is an internationally recognized trainer, consultant, and author on volunteer management and
administration. She served 14 years as executive director of a nonprofit agency and nine years as the coordinator
of a government volunteer program. Nancy is currently the President of Macduff/Bunt Associates, a training and
consulting firm in Walla Walla, Washington. She is also on the faculty at Institute of Nonprofit Management at
Portland State University and teaches courses in the management of volunteer programs, at the basic and
advanced level. She is the author of nine books on volunteer management, as well as materials published in
college textbooks and numerous magazine articles.

Richard Lynch is a Seattle-based management consultant who specializes in issues facing not-for-profit
organizations. As a trainer, author, and coach, he helps managers, both paid and volunteer, create productive
workplaces. He has done volunteer management workshops in the US, Canada, Australia, Britain, Ireland,
Russia, and Singapore. Each year, Mr. Lynch speaks at approximately 100 workshops, conventions, and
conferences throughout the world on topics related to volunteer management and leadership effectiveness.

Price: $40 (registration); $15 (Sunday education); $25 (lunch/education); $25 (breakfast/education) ●
(#7,#8,#9 and #10 on registration form)


Critical Access Hospitals (CAH) Quality Session


Saturday, October 3 ● Limelight B

1:00 – 1:05 p.m. ● Welcome
Presiding: Nanette Hiller, RN, BSN, director of performance improvement, Idaho Hospital Association, Boise, ID

1:05 – 1:45 p.m. ● Incentive Program 2010
Christine Samuelson, RN, BSN, quality manager, Blue Cross of Idaho, Meridian, ID

1:45 – 2:30 p.m. ● Hospital Discharge Resource Assistance Partnership
Russell C. Spearman, M.Ed., principal investigator, Traumatic Brain Injury Program, co-principal investigator,
Hospital Discharge Model Grant, senior research associate, Idaho State University – Institute of Rural Health,
Boise, ID

2:30 – 2:45 p.m. ● Break



                18
Diane Jacobsen, MPH, CPHQ, director, Institute for Healthcare Improvement (IHI), Cambridge, MA

3:45 – 5:00 p.m. ● Panel Discussion: Swing Bed Issues

Diane Jacobsen, director of the Institute for Healthcare Improvement (IHI), is currently directing the Learning and
Innovation Communities on Improving Flow Through Acute Care Settings, serves as faculty for IHI’s reducing
mortality content and will direct IHI’s Reducing Sepsis Mortality collaborative that began in September 2009. She
is also IHI content lead and improvement advisor for the California Healthcare-Associated Infection Prevention
Initiative (CHAIPI). Ms. Jacobsen served as faculty for IHI’s 100,000 Lives and 5 Million Lives Campaign, directed
IHI’s Reducing Surgical Complications and Reducing Hospital Mortality Rates (HSMR) Learning and Innovation
Communities and was co-director of IHI’s Spread Initiative. She is an epidemiologist with experience in quality
improvement, risk management, and infection control in specialty, academic, and community hospitals. A
graduate


of the University of Wisconsin, she earned her master’s degree in public health-epidemiology from the University
of Minnesota.

NOTE: This session is open to employees of Idaho CAHs ONLY and is funded in part by FLEX funds through the
State Office of Rural Health.

Price: N/C ● (#13 on registration form)


Critical Access Hospitals (CAH) Breakfast and Education

Monday, October 5 ● Lodge Dining Room

6:45 – 7:15 a.m. ● Welcoming Remarks and Breakfast
Presiding: John Hoopes, chairman, IHA Critical Access Hospital Steering Committee; chief executive officer,
Caribou Memorial Hospital, Soda Springs, ID

7:15 – 8:15 a.m. ● It's Who's on the Bus That Matters
Greg Paris, chief executive officer, Monroe County Hospital, Albia, IA

Mr. Paris will share his Critical Access Hospital's journey. Over the past seven years, he has led a transformation
of the culture in his organization from one that was less than average to one that is obsessed with service and
teamwork. The results are dynamic – employee, ER, inpatient, outpatient and outpatient surgery patient
satisfaction are all in the top two percent in the nation, with a waiting list for jobs. Clinical and financial results
have followed a similar path of improvement. As a result, Monroe County Hospital recently became just the
second hospital in the nation to twice win StuderGroup’s Fire Starter award for sustained organizational
excellence and was recently honored with a Press Ganey Summit Award for 12 straight quarters with patient
satisfaction above the 95th percentile.

Greg Paris has been the chief executive officer at Monroe County Hospital, a Critical Access Hospital in Albia,
Iowa since 1994. He has more than 30 years of health care experience in hospitals large and small, including 17
years as a CFO and CEO.

Greg has presented to more than 70 rural healthcare organizations on culture. He was recently honored by the
Iowa Hospital Association with its top award, the Excellence in Healthcare Leadership Award.

For the past year, Greg has also been the National Account Leader and a coach for the StuderGroup, where he
assists rural hospitals through the culture enhancement process.

A native Iowan, Greg is a graduate of Iowa State University and Des Moines University. He holds a bachelor’s
degree in accounting and marketing and a master’s degree in health care administration.

Price: $35 ● (#14 on registration form)


                                                                                                                    19
Healthcare Financial Management Association, Idaho Chapter (HFMA)


Sunday, October 4 ● Camas Room

3:00 – 5:00 p.m. ● Community Benefit Reporting -- Why it is Important and Using The Data In Strategic
Planning
Douglas W. Lyon, CPA, chief executive officer, Lyon Software, Sylvania, OH

This two-hour session will cover why community benefit reporting is important and ways community benefit data
can help with strategic planning. New IRS Schedule H reporting requirements will be explained as well as the role
of CBISA™ software in helping complete the new schedule. In the second hour, “what counts” as community
benefit will be addressed with examples and practical resources for making these decisions. Finally, how to
inventory these programs and some best practices will be covered.

Douglas W. Lyon, CPA is the founder and current president of Lyon Associates, Inc. Doug has been actively
involved in the community benefit accounting practices, software and consulting since the early 1990s. He has
consulted with numerous hospitals and health systems on practical approaches to community benefit tracking and
reporting initiatives, and has conducted countless workshops and presentations for professional groups and
associations interested in implementing successful community benefit programs for their members. Through his
company, Mr. Lyon has designed, developed and published the widely accepted Community Benefit for Social
Accountability (CBISA) software used by over 1400 hospitals and health systems for tracking their community
benefits. Mr. Lyon has actively served on a national advisory group on community benefit since its inception in
1995. He also served as a contributing consultant to Catholic Health Association on their 2008 book, A Guide for
Planning and Reporting Community Benefit.

Prior to founding Lyon Associates, Doug worked for ten years as an auditor, financial consultant and systems
consultant for Ernst and Young. He holds a bachelor’s degree from Oakland University and a master’s degree in
business administration from the University of Michigan.

Price: N/C for Community Benefit session ONLY: included in IHA General Registration. Please note that only staff
of IHA’s member hospitals may attend this session. ● (#12 on registration form)

Monday, October 5 ● Sawtooth Room

1:00 – 1:15 p.m. ● Welcome and Introductions
Presiding: Chris Brazil, president, Healthcare Financial Management Association, Idaho Chapter; corporate
director of business services, Outreach Services, Boise, ID

1:15 – 2:45 p.m. ● Cost-based Reimbursement Strategies
Shar Sheaffer, owner, Dingus, Zarecor & Associates, PLLC, Spokane Valley, WA

This presentation will help hospital finance staff identify and take advantage of cost-based reimbursement
opportunities. In addition to Medicare, Idaho Medicaid pays some hospital services on a percentage of cost.
Information provided in this class can help the hospital increase its payments from Medicare and Medicaid by
simply understanding and knowing when opportunities arise.

Presentation Take-a-ways:
1. Understand the importance of patient day and allocation statistics in determining cost-based reimbursement.
2. Understand the recordkeeping requirements and best practices for patient day and allocation statistics.
3. How to obtain and protect the maximum allowable reimbursement for your Critical Access Hospital.

2:45 – 3:00 p.m. ● Break

3:00 – 5:00 p.m. ● Diary of a Financing – North Canyon Medical Center (Gooding, Idaho)
Matthew Lindsay, vice president, Lancaster Pollard, Columbus, OH; Earl Fitzpatrick, chief executive officer and
Rod Larsen, chief financial officer, Gooding County Memorial Hospital, Gooding, ID


                20
In March, 2009, North Canyon Medical Center closed on its $28 million financing for a new hospital. This session
exposes the inner workings of a replacement hospital financing, offering a step by step examination of the
preliminary financial analysis, credit review, transaction structure, tax structure, due diligence and closing
process.

Presentation Take-a-ways:
1. Gain insight on a complex financing from both the capital markets’ viewpoint, as well as hospital management’s
viewpoint.
2. Learn how the hospital was able to access capital in a difficult market environment.
3. Gain valuable tips on what to do, and what not to do, during an extensive capital project.

6:30 p.m. ● Social – Monday Night Football, Location TBD at the meeting

Tuesday, October 6 ● Sawtooth Room

7:30 – 8:00 a.m. ● Continental Breakfast

8:00 – 9:45 a.m. ● Ten Critical Questions for Healthcare Financial Management
James O. Cleverley, MHA, principal, Cleverley & Associates, Worthington, OH

Healthcare financial management has become increasingly challenging given economic conditions and market
realities. This session will identify ten critical financial questions that are often raised by healthcare boards to
address sound fiscal management. The questions address areas of financial performance, profitability and cash
targets, and facility-level operational issues of overall cost and price defensibility. The presentation will address
each question using actual case-hospital data. The objectives for the session are as follows:

1. To highlight ten critical questions frequently asked by hospital governing boards and senior executives,
2. To determine relevant methodologies and financial metrics to help answer the critical questions, and
3. To illustrate how the use of industry targets and comparative benchmarking can impact current and future
organizational performance.

The questions to be reviewed include the following:
1. What is our overall financial position?
2. How much profit should we target as a goal?
3. What level of cash reserves are needed?
4. Do we have too much investment in physical assets?
5. What should our targeted capital structure be?
6. Are our prices defensible?
7. Do we have managed care contracting opportunities?
8. What is our overall cost position?
9. In what specific areas are our costs out of line?
10. Do we have opportunities for immediate cash flow improvement from revenue management?

9:45 – 10:00 a.m. ● Break

10:00 a.m. – 12:00 noon ● Outsourcing the Revenue Cycle – A Reasonable, Rational Discussion
Diane Meredith-Gordon, director of patient financial services, Pacific EDI, Inc., and the CBO Solution, Spokane,
WA

Discussed will be the various segments of the revenue cycle that can be outsourced, including coding,
transcription, self pay accounts and the entire billing office; details on what to expect, what needs to be
monitored, what is reasonable to outsource; short term pain vs. long term improvements; how to communicate
with the board and the community; decisions that need to be made internally regarding staffing.

Presentation Take-a-ways:
1. What makes sense to outsource and at what level?
2. What is the outsourcing company’s responsibility and what is the hospital’s?
3. What should I expect for each segment outsourced?
4. How do I rationalize staffing?

                                                                                                                   21
Shar Sheaffer is an owner of Dingus, Zarecor & Associates, PLLC. She has been with the firm since 2007. She
is a graduate of Eastern Washington University and is an integral part of DZA’s reimbursement practice. Shar
works exclusively with critical access hospitals and other healthcare organizations. She is a member of the
Montana Chapter of HFMA and frequently speaks on reimbursement topics at HFMA and other healthcare
conferences.

Since joining Lancaster Pollard, Matthew Lindsay has focused 100 percent of his efforts on health care and
senior living, structuring a range of bond transactions and mortgage loans for expansion, new construction and
refinance projects. He has a thorough understanding of the various financing structures available to healthcare
providers through conventional financing, FHA programs and other government programs.

Earl Fitzpatrick has been chief executive officer of Gooding County Memorial Hospital since 2003. During this
time, Mr. Fitzpatrick has worked to improve financial performance through multiple contract negotiations, FTE
reductions, supply purchasing agreements and management training. Mr. Fitzpatrick has overseen the completion
of a large fundraising campaign, formation of a strategic planning committee, update of medical staff bylaws and
the implementation of various committees for quality improvement. Previously he was the chief executive officer
of Baylor Medical Center at Trophy Club in Dallas, Texas, where he oversaw the construction and opening of a
new 20 bed surgical hospital and medical office building. Mr. Fitzpatrick received his bachelor’s degree in 1995
from the University of Puget Sound.

Rod Larsen has been the chief financial officer of Gooding County Memorial Hospital since 2006. Previously he
was the CFO at Wray Community District Hospital in Wray, Colorado. Mr. Larsen received both his bachelor’s
degree and his master’s degree in health administration from Brigham Young University in 1978 and 1988,
respectively.

James O. Cleverley serves as principal for Cleverley & Associates, where he has worked since September 2003.
Mr. Cleverley consults with hospital and healthcare organizations to identify financial and operating opportunities,
as well as related strategies for performance improvement. Prior to joining the firm, he directed a statewide health
services program for a medical association.

Mr. Cleverley has written several articles dealing with healthcare financial analysis and application, including the
annual Community Value Index hospital survey. He is the recipient of the Healthcare Financial Management
Association’s Yerger/Seawell Best Article award. Mr. Cleverley received his master’s in health administration from
The Ohio State University in 1999.

Diane Meredith-Gordon began as a P.A. She has over 20 years’ experience as director of all aspects of the
revenue cycle for both rural and large, urban hospitals and physician practices. She was principle in a consulting
firm that specialized in revenue cycle improvement, CDM and charge capture improvement and compliance for
CAH’s, RHC’s and rural hospitals. She has conducted seminars for the local Medical Society, HFMA, and
regional and national conferences on these subjects.

Price: $75 ● (#15 on registration form)


Idaho Alliance of Leaders in Nursing (IALN) & The Hospital Cooperative (THC)


Sunday, October 4 ● Sawtooth Room

7:30 – 9:00 a.m. ● IALN Membership Meeting and Breakfast
Presiding: Lori Stinson, PhD, RN, CTN, president, Idaho Alliance of Leaders in Nursing; division chair and
professor, nursing and health sciences, Lewis-Clark State College, Lewiston, ID and Sharon Kensinger, RN,
MSN, president-elect, Idaho Alliance of Leaders in Nursing; vice president of nursing and patient care services,
St. Luke’s Wood River Medical Center, Ketchum, ID

This meeting is open to members of IALN and invited guests ONLY.



                22
10:00 a.m. ● Session Welcome
Presiding: Lori Stinson and Jon Smith, executive director, The Hospital Cooperative, Pocatello, ID

10:00 – 11:00 a.m. ● Financial Monitoring for Nursing Managers
Carmen Brochu, RN, MS, chief nursing officer and Jan Moseley, BSN, MBA, C.N.A.-A, director of ICU/CCU,
Kootenai Medical Center, Coeur d’Alene, ID

11:00 a.m. – 12:30 p.m. ● Employment Issues for the Nurse Leader
Steven W. Berenter, attorney at law-partner, Hawley Troxell Ennis & Hawley, Boise, ID

12:30 – 1:15 p.m. ● Lunch – Networking Opportunity


1:15 – 2:15 p.m. ● Shared Governance and the Magnet Journey for CAH’s
Sharon Kensinger, RN, MSN, vice president of nursing and patient care services, St. Luke’s Wood River Medical
Center, Ketchum, ID

2:15 – 2:30 p.m. ● Networking Break

2:30 – 3:45 p.m. ● Roundtables – Innovative Programs at Idaho Hospitals
Lori Stinson and Jon Smith

3:45 – 4:00 p.m. ● Session Wrap-up
Lori Stinson and Jon Smith

Steven W. Berenter is a partner with the law firm of Hawley Troxell Ennis & Hawley LLP. He is the firm’s
Managing Partner and the chairperson of its Employment Practice Group. Mr. Berenter maintains a broad
employment law practice, which includes the representation of a number of health care clients. He dedicates a
significant amount of his practice to defending clients in wrongful discharge cases and employment discrimination
cases under the Idaho Human Rights Act, Title VII, the Age Discrimination in Employment Act, and the Americans
with Disabilities Act. He also assist the firm’s clients by auditing and revising employment applications, employee
handbooks, and other documents and procedures that may give risk to employment disputes. Mr. Berenter
counsels clients regarding their rights and obligations under evolving principles of employment law and related
statutes. He has significant experience before the Idaho Human Rights Commission and the Equal Employment
Opportunity Commission and is involved in employment related litigation in both federal and state court. Mr.
Berenter received his bachelor’s degree from Stanford University and his juris doctorate degree with high honors
from the University of Washington School of Law. He is a member of the Idaho State Bar Association, the
American Bar Association (Labor and Employment Law Sections) and has served on the Board of Directors of the
Human Resources Association of Treasure Valley. Mr. Berenter has lectured before numerous groups on
employment related issues.

Carmen Brochu has 35 years’ experience in the profession of nursing, graduating from the University of Maine
and University of Colorado. Her roles have ranged from an Army nurse to clinical specialist in critical care, nursing
faculty at University of Texas and Intercollegiate College of Nursing, and the last 18 years as vice president of
patient care at Kootenai Medical Center (KMC) in Coeur d’Alene, Idaho. Her proudest and greatest sense of
accomplishment is the recent designation of KMC as a Magnet Hospital.

No doubt her years of management and budgeting have built skills in finance. In her background, at one point she
was a clinical cost accountant for Deaconess Medical Center in Spokane, Washington. It was at this time that
possessing a clinical understanding of work flow and distribution provided a unique ability to make sense of the
dollars and cents of how to determine the cost of doing clinical business, with a focus on outcome. In her
administrative roles over the years began an integration of comprehending the impact the division of nursing has
on the financial feasibility of a hospital.

The CFO mantra “No margin no mission” has to be in balance with “No mission no need for margin.” She views
the role of the Chief Nursing Officer regardless of organization size to hold firm on the mission of quality and
service while also understanding the boundaries of costs. This is a very unique and precarious position!

Jan Moseley has been in the nursing field since 1976. She obtained her bachelor’s degree in nursing from the
University of Washington and her master’s in business administration from Gonzaga. In 1978, she joined
                                                                                                                 23
Kootenai Medical Center (KMC) in Coeur d’Alene and has remained there since. During her time at KMC, she has
worked in all levels of the nursing profession, including providing direct care to patients in various surgical,
obstetrical, and medical areas and performing administrative duties in the ICU, CCU, and general medical units
and today serves as the assistant vice president for nursing. Jan has taught courses at North Idaho College and
Lewis and Clark State College on the role of nurses in hospitals and financial management. She has served on a
number of state boards, including IALN, Idaho Nursing Workforce Center, and Lewis and Clark State College
School of Nursing.

Sharon Kensinger has been a nurse since 1972. During her career, she has held multiple management
positions, including director of nursing services, special projects manager, and vice president of nursing and
patient care services, a position she currently holds at St. Luke’s Wood River Medical Center in Ketchum, Idaho.
Sharon has spent time in California and Hawaii prior to coming to Idaho in 2006. She is a member of American
Organization of Nurse Executives, Idaho Alliance of Leaders in Nursing, Rural Connections, Emergency Nurses
Association and several other state nursing organizations while in California and Hawaii. She is currently on the
Board of Rural Connections and the Idaho Alliance of Leaders in Nursing.

Price: $30 (IALN breakfast); $60 (luncheon and education) ● (#16 and #17 on registration form)


Idaho Association of Healthcare Risk Management (IDAHRM)


Monday, October 4 ● Sage Room

12:00 noon – 12:05 p.m. ● Welcome and Introductions
Presiding: Sherry Heaton, president, Idaho Association of Healthcare Risk Management; account executive,
Parker Smith & Feek, Inc., Lake Oswego, OR

12:05 – 1:00 p.m. ● Lunch (catered)

1:00 – 2:15 p.m. ● New Developments in Disclosure: An Introduction to Disclosure Coaching
Tom H. Gallagher, MD, Marcia Rhodes, and Lynne Robins, PhD, University of Washington, Seattle, WA

2:15 – 2:30 p.m. ● Break

2:30 – 4:00 p.m. ● Disclosure Coaching in Action
Tom H. Gallagher, MD, Marcia Rhodes, and Lynne Robins, PhD, University of Washington, Seattle, WA

4:00 – 5:00 p.m. ● The Latest Legal Developments to Include Negligent Credentialing
Kim C. Stanger, partner, Hawley Troxell Ennis & Hawley, Boise, ID

Dr. Thomas H. Gallagher is a general internist who is an associate professor in the Department of Medicine and
Medical History and Ethics at the University of Washington. Dr. Gallagher’s articles on disclosure have appeared
in multiple journals including JAMA and the New England Journal of Medicine.

Marcia Rhodes has over 25 years’ experience in the professional liability field, and 16 years’ experience as the
director of risk management for large healthcare facilities in Seattle. She has been the director of health sciences
risk management at the University of Washington since 2000.

Dr. Lynne Robins is professor of the Department of Medical Education and Biomedical Informatics at the
University of Washington. She directs the University of Washington’s Teaching Scholars Program, a one-year
leadership and professional development program for clinicians and basic scientists from across the health
professions school.

Kim C. Stanger is the chairman of Hawley Troxell Ennis and Hawley’s Law Group and a partner in the Business,
Finance and Litigation Groups. Mr. Stanger guides health care clients through the complex world of health care
laws, business concerns and professional relationships, including contracts, entity formation, ventures and



                24
governance. Mr. Stanger is the past president of the Idaho Association of Health Care Risk Management; and a
member of American Health Lawyers Association, and the Health Law Section of the American Bar Association.

Price: $35 ● (#18 on registration form)


Idaho Healthcare Human Resource Association (IHHRA)


Monday, October 5 ● Camas Room

11:30 a.m. – 12:15 p.m. ● IHHRA Networking Luncheon

12:15 – 12:30 p.m. ● Welcome and Introductions
Presiding: Dennis Cockrell, president, Idaho Healthcare Human Resource Association; director, human
resources, Gritman Medical Center, Moscow, ID

12:30 – 2:45 p.m. ● Employment Law Update 2009
Steven W. Berenter, partner, Hawley Troxell Ennis & Hawley, Boise, ID

In this session, Mr. Berenter will cover the new FMLA and ADAAA changes, the use of blogs and social
networking sites (MySpace, Facebook, Twitter, etc.) as recruitment tools, disciplining existing employees for using
inappropriate content on their social sites and the legal parameters for both discipline and recruitment; as well as
other employment law related issues.

2:45 – 3:00 p.m. ● Break

3:00 – 4:00 p.m. ● Employment Law Update (continued) and Q&A Session
Steven W. Berenter

4:00 – 4:30 p.m. ● American Society of Healthcare Human Resources (ASHHRA), Idaho Chapter
Information
Daniel L. Zuhlke, vice president, human resources, Intermountain Healthcare, Salt Lake City, UT

4:30 p.m. – 5:00 p.m. ● IHHRA Business meeting (Members Only)
Presiding: Dennis Cockrell

Tuesday, October 6 ● Camas Room

8:00 – 8:30 a.m. ● Networking Breakfast (served)

8:30 – 9:45 a.m. ● Vignettes: Strategies to Ensure Employees Feel Valued

9:45 – 10:00 a.m. ● Break

10:00 – 11:30 a.m. ● Surviving Total Reward Challenges in Unprecedented Times
Ilene Siscovick, worldwide partner and the leader of the human capital business for the Pacific Northwest, and
Angela Berg, principal and the northwest communication business market leader, Mercer, Seattle

Mercer will share research, tools and case studies to help you navigate the talent challenges we are facing in
these unprecedented times such as dwindling engagement, stagnant wages, generational disconnects and
economic ambiguity. Mercer thought leaders, Angela Berg and Ilene Siscovick, will bring practical tactics that your
organization can implement to mitigate these realities. Topics include:

● Market Trends and Survival Tactics
● Optimizing Your Employee Value Proposition
● Using a Dashboard to Manage your Business



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11:30 a.m. – 12:00 noon ● Tools to Utilize in Controlling Unemployment Costs
Deanna O’Toole, vice president of human resources, Idaho Hospital Association, Boise

12:00 noon ● Adjournment

Steven W. Berenter is a partner with the law firm of Hawley Troxell Ennis & Hawley LLP. He is the firm’s
Managing Partner and chairperson of its Employment Law Practice Group. Mr. Berenter maintains a broad
employment law practice, which includes the representation of a number of health care clients. He dedicates a
significant amount of his practice to defending clients in wrongful discharge cases and employment discrimination
cases under the Idaho Human Rights Act, Title VII, the Age Discrimination in Employment Act, and the Americans
with Disabilities Act. He also assists the firm’s clients by auditing and revising employment applications, employee
handbooks, and other documents and procedures that may give risk to employment disputes. Mr. Berenter
counsels clients regarding their rights and obligations under evolving principles of employment law and related
statues. He has significant experience before the Idaho Human Rights Commission and the Equal Employment
Opportunity Commission and is involved in employment related litigation in both federal and state court. Mr.
Berenter received his bachelor’s degree from Stanford University and his juris doctorate degree with high honors
from the University of Washington School of Law. He is a member of the Idaho State Bar Association, the
American Bar Association (Labor and Employment Law Sections) and has served on the Board of Directors of the
Human Resources Association of Treasure Valley. Mr. Berenter has lectured before numerous groups on
employment related issues.

Reporting to the President/CEO of Intermountain Healthcare, Daniel L. Zuhlke is responsible for the
development and direction of all Intermountain’s Human Resources policies, programs and strategic direction.
The HR department includes over 200 staff members and they provide services to over 30,000 associates. Mr.
Zuhlke has been with Intermountain since November 2005. Prior to joining Intermountain Mr. Zuhlke worked at St.
John Health for seven years and the Detroit Medical Center for twenty years in various Human Resources
positions including the Vice President of Human Resources for both systems.

Mr. Zuhlke has a bachelor’s degree in business from Michigan State University and a master’s degree in
industrial relations from Wayne State University. He is past president of the Michigan Healthcare Human
Resources Association of Southeast Michigan, and 2009 President of the American Society of Healthcare Human
Resources Administration (ASHHRA). Mr. Zuhlke was a co-presenter and contributor to the ASHHRA publication
– HR Reengineering, One Size Does Not Fit All, and a member of the ASHHRA taskforce that developed the HR
healthcare leader model. He is the current President of the ASHHRA Board of Directors.

Ilene Siscovick is a Mercer Worldwide Partner and the leader of the Human Capital business for the Pacific
Northwest. She has over 20 years’ experience in compensation and talent management consulting. Ilene has
expertise in the design and implementation of broad-based employee pay programs, and in aligning total reward
programs with business strategy. In addition, she has directed the HR aspects of mergers and acquisitions
including due diligence, transition planning and implementation with both domestic and international scopes. She
is particularly effective in helping her clients communicate new vision, align and develop performance incentives
and revise remuneration programs. Ilene was on the launch team for the Mercer IHN survey.

Before joining Mercer in 1990, Ilene worked for Hay Management Consultants. She received a master’s degree in
business administration from the University of Washington and bachelor’s degree from Goucher College. She is
one of eight members of Mercer’s Seattle Operating Committee.

Angela Berg is a principal in the Communication Practice in Mercer’s Seattle office and the Northwest
Communication Business Market Leader. Angela specializes in a broad range of strategy and implementation
projects, including change management, health care consumerism and compliance projects for clients in the
health care, government sector, aerospace and technology fields.

Before joining Mercer in 2000, Angela worked for ten years in HR benefit administration and communication for
several large Seattle-based employers. Angela has a bachelor’s degree from Occidental College and a master’s
degree from the University of Washington, both in English literature.

Price: $70 IHHRA Members, $100 non-IHHRA Members ● (#19 or #20 on registration form)



                26
Idaho Health Information Management Association (IdHIMA)/
Idaho Healthcare Information Management Society (IHIMS)


Sunday, October 4 ● Boiler Room

1:00 – 2:30 p.m. ● HIPAA/HITECH Implications
Kim C. Stanger, partner, Hawley Troxell Ennis & Hawley, Boise, ID

The federal HITECH Act dramatically changes the HIPAA rules by, among other things: (1) modifying the rules
concerning use and disclosure of information; (2) expanding the duties and liabilities of business associates; (3)
requiring covered entities to notify patients, HHS, and the media of breaches of protected health information; and
(4) increasing the penalties for non-compliance by sixty times the former levels. Mr. Stanger will cover the latest

HITECH developments, review the new rules, and offer practical suggestions and steps for complying with
forthcoming regulations.

2:30 – 3:30 p.m. ● Idaho Health Data Exchange
LaDonna Larson, executive director, Idaho Health Data Exchange, Boise, ID

3:30 – 4:00 p.m. ● Idaho Regional Optical Network
Victor E. Braud, III, managing director, Idaho Regional Optical Network (IRON), Boise, ID

4:00 – 5:00 p.m. ● Implementation of ICD-10, Including Transition to Version 5010 Electronic Transaction
Standards
Serena Tschirgi, MPA, RHIA, director, health information services, St. Joseph Regional Medical Center, Lewiston,
ID

Monday, October 5 ● Boiler Room

1:00 – 3:00 p.m. ● Pathway to Electronic Medical Records
William “Bill” C. Greskovich, MBA, vice president of operations and chief information officer, St. Agnes Hospital,
Baltimore, MD

This session will discuss the journey Saint Agnes began in 1997 which ultimately lead to them attaining a Stage 6
designation by the HIMSS Analytics in 2009. Saint Agnes will share lessons learned, the importance of physician
acceptance/utilization, and the value of integration. Actual data will be reviewed to illustrate how physician use
patterns grew over time and the importance of continually evolving the advanced clinical applications. This
session will promote discussion on how reimbursement incentives models and American Recovery and
Reinvestment Act (ARRA) of 2009 may impact the EMR evolutions of the future.

3:00 – 4:00 p.m. ● Roundtable Discussion
Facilitated by Collin Lamb, information systems, St. Joseph Regional Medical Center, Lewiston, ID

Kim C. Stanger is the chairman of Hawley Troxell’s Health Law Group and a partner in the Business, Finance
and Litigation Groups. Mr. Stanger guides health care clients through the complex world of health care laws,
business concerns and professional relationships, including contracts, entity formation, ventures and governance.
He advises and defends institutional and individual health care providers and administrators in judicial and
regulatory actions, including licensing, credentialing, and peer review; medical malpractice; and administrative
actions such as those involving Medicare, Medicaid, EMTALA and HIPAA. Mr. Stanger is the past president of the
Idaho State Bar Health Law Section; the past president of the Idaho Association of Health Care Risk Managers;
and a member of the American Health Lawyers Association, the Association for Health care Compliance
Professionals, and the Health Law Section of the American Bar Association. He serves as General Counsel for
several health care associations, and is a frequent author and speaker on health law topics. He received his juris
doctorate magna cum laude from Brigham Young University.

Prior to becoming the Executive Director at the Idaho Health Data Exchange, LaDonna Larson was employed by
the Department of Health and Welfare. She has 20 years of experience in various aspects of public sector


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program administration, including program management; project management; policy analysis and development;
contract management; facilitation; and training and development.

Ms. Larson holds a bachelor’s degree in human resource management and is completing a master’s degree in
instructional and performance technology at Boise State University.

Victor Braud is a senior telecom professional with 43 years’ experience in the design, development, installation,
sales and marketing of telecommunications networks. This has included roles in product planning, engineering,
and development at RCA Princeton Laboratories, in Princeton, New Jersey; network design and development for
Bell Laboratories in Piscataway, New Jersey; network consulting, design, engineering and construction for
numerous multinational corporations and local, state and federal governmental agencies; and in the recent years,
the marketing, sales and installation of optical fiber networks valued at more than $3 billion to numerous domestic
and international corporations, the US Research and Education community, and the US Federal Government.

For the last ten years, as President and Managing Director of Fiber Channels, Inc., Mr. Braud has been involved
almost exclusively in the negotiation, development, acquisition and installation of optical fiber networks on behalf
of the nation’s major universities, research facilities and health care organizations. This includes networks
providing advanced broadband communications to organizations in more than 44 states and several foreign
countries, including Mexico, Canada, Russia, China, Malaysia, Singapore, Peru, Nicaragua and El Salvador.

Mr. Braud holds a bachelor’s degree in engineering and economics from the University of Texas and a juris
doctorate from the University of Texas School of Law. He received his master’s in business administration from
the University of Southern California. Mr. Braud also completed the Harvard University Advanced Management
Program.

Serena Tschirgi has over 30 years’ experience in health information management. During her career, she has
worked in the Treasure Valley, in Pocatello,Idaho and for the last 16 years has worked in Lewiston, Idaho where
she is Director of Health Information Services at St. Joseph Regional Medical Center. She is active in the Idaho
Health Information Management Association (IdHIMA), serving the association twice as President, as well as in
other offices. She has also served at the National level as a member of the Council on Education and as a
delegate. Currently, she is chairing the IdHIMA State Task Force on ICD-10-CM Transition, working to coordinate
with all impacted parties to ensure a successful state-wide transition, with a focus on provider training. At St.
Joe’s, she chairs the SJRMC ICD-10-CM Transition Task Force, is a member of the IT Governance Steering
Committee and is co-Privacy Officer.

William Greskovich joined St. Agnes in 1997 to lead the development and implementation of an integrated
approach for clinical and financial information systems. He also promotes process redesign as the key to
successful implementation of technology. Additionally, Bill works with St. Agnes’ management teams to guide the
development and deployment of new processes and the technologies necessary to support them.

Prior to his tenure at St. Agnes, Bill spent four years with Ascension Health directing information technology and
strategic planning. He also served eight years as a consultant for both the First Consulting Group and KPMG in
the area of healthcare information technology.

Bill holds a bachelor’s degree in business administration, with a major in accounting from Ohio University and a
master’s in business administration from the Sellinger School of Business and Management at Loyola College in
Maryland.

Price: $25 ● (#21 on registration form)


Idaho Society for Healthcare Engineering (ISHE)


Saturday, October 3 ● President’s Suite

4:30 – 6:30 p.m. ● Welcome and Social

Sunday, October 4 ● Columbine A & B

                28
7:00 – 8:30 a.m. ● ISHE Board Meeting

8:30 – 9:45 a.m. ● ISHE Business Meeting and Continental Breakfast
Presiding: Russ Harbaugh, president, Idaho Society for Healthcare Engineering; EOC/Life Safety Officer, St.
Luke’s Boise Medical Center, Boise, ID

9:45 -10:00 a.m. ● Break

10:00 – 11:45 a.m. ● Managing an Efficient Door Program
Bill Morgan, engineering/plant operations manager, Saint Alphonsus Regional Medical Center, Boise, ID

11:45 a.m. – 12:00 noon ● Break

12:00 noon – 1:30 p.m. ● Lunch

1:30 – 2:45 p.m. ● Hazardous Materials
Jeff Berlik
Sponsored by Specialty Environmental Services

2:45 – 3:00 p.m. ● Break

3:00 – 4:30 p.m. ● Fire System Testing
Chris Willis
Sponsored by Simplex Grinnell

Monday, October 5

8:00 – 11:30 a.m. ● IHA General Session ● Limelight B and C

11:30 a.m. – 1:00 p.m. ● Lunch (on your own) and IHA Vendor Show

Columbine A & B

1:00 – 2:30 p.m. ● Confine Spaces
Jeff Thompson, program manager, Idaho Safety and Health Consultation Program, Boise, ID

Bill Morgan currently serves as the engineering/plant operations manager at Saint Alphonsus Regional Medical
Center in Boise, a position he has held since 2004. Prior to his employment with Saint Alphonsus, Bill worked as
the director of facilities engineering at St. Patrick Hospital in Missoula, Montana from 2000 to 2004 and facility
manager at St. Luke’s Regional Medical Center in Boise from 1981 to 1999. He received his certificate in heating,
ventilation and air conditioning, as well as a bachelor’s degree in applied science from Boise State University. Mr.
Morgan served as president of the American Society for Healthcare Engineering (ASHE) in 2006 and Region 10
ASHE representative from 2000 to 2004, as well as holding various offices within the Idaho Society for Healthcare
Engineering (ISHE). In 2002 he became a Senior in ASHE and in 2003 became a Certified Healthcare Facility
Manager.

Jeff Thompson brings 15 years of experience in a variety of industries, including railroad, food inspection and
food production to the consultation program. Jeff received his bachelor’s degree in environmental health from
Boise State University in 1994. He worked as a safety technician for Amalgamated Sugar from 1994 to 1997, then
as a sanitarian for SC Johnson from 1997 to 1999 conducting food safety inspections for the grocery industry
throughout the Northwest. Jeff has been with the consultation program since 1999.

Price: $50 ● (#23 on registration form)




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Idaho Society for Healthcare Marketing and Public Relations (ISHMPR)


Sunday, October 4 ● Camas Room

10:00 a.m. – 12:00 noon ● Sharing Your Hospitals’ Stories Through Social Media
Lee Aase, manager, syndication and social media, Mayo Clinic

Getting the message out there. Thinking blogging, Twitter, YouTube and Facebook might be an option to share
your hospital’s successes and stories? Looking to get the message directly to your community and partners?
Want to hear what the public really thinks about you? Social media might be an answer, but it comes with a lot of
questions – what is it, how can I use it, will it benefit my hospital?

Lee Aase brings the unique experience of utilizing social media from a hospital perspective and will provide a
hands-on session getting you up and running, along with resources for bringing your management team along.
Guests are encouraged to bring laptops with wireless capabilities to gain the most from this presentation.

12:00 noon – 1:00 p.m. ● Lunch (provided) and Election of 2010 ISHMPR President

1:00 – 3:00 p.m. ● Idaho Community Hospital Public Image Campaign Initiatives and Strategies
Isaac Squyers, principal, Gallatin Group, Boise, ID

Following lunch (included in the registration cost), Isaac Squyers of Gallatin Group, will be reviewing the progress
and continuing plans for IHA’s statewide public image campaign. The campaign, in its initial stages, is designed to

encourage advocacy and greater understanding and appreciation of our community hospitals. A key component
of the campaign will be the unique strategies which have been created and implemented for each member
hospital.

3:00 – 5:00 p.m. ● Community Benefit Reporting -- Why it is Important and Using The Data In Strategic
Planning
Douglas W. Lyon, CPA, chief executive officer, Lyon Software, Sylvania, OH

The afternoon session will feature Doug Lyon, president and founder of Lyon Software who provide the
technology behind CBISA – the software used by IHA for community benefit data collection. Mr. Lyon will cover
why community benefit reporting is important and ways to use the data during the strategic planning process.
New IRS Schedule H reporting requirements will be explained as well as the role of CBISA software in helping
complete the new schedule. In the second hour, “what counts” as community benefit will be addressed with
examples and practical resources for making these decisions. Finally, how to inventory these programs and some
best practices will be covered.

This session is designed for those collecting and reporting data as well as those who can use the data to provide
compelling, factual structure to the stories that remind your communities, business leaders, patients, staff, and
legislators what a valuable and important role you play everyday.

Lee Aase, manager of syndication and social media for Mayo Clinic, will be here to provide the answers. His
team’s focus is developing quality medical news resources for mainstream media, using social media applications
to create more in-depth, extended relationships directly with key stakeholders. By night, Lee is Chancellor of
Social Media University, Global (SMUG), a free online higher education institution that provides, hands-on training
in social media for lifelong learners (visit SMUG at http://social-media-university-global.org). Prior to joining Mayo
Clinic in 2000, Lee spent more than a decade in political and government communications at the local, state and
federal level. He received his bachelor’s degree in political science from Mankato State University in 1986.

You can see examples of Mayo Clinic’s social media offerings through the Mayo Clinic News Blog at
http://newsblog.mayoclinic.org/ or at Sharing Mayo Clinic, http://sharing.mayoclinic.org/.

Douglas W. Lyon is the founder and current president of Lyon Associates, Inc. Doug has been actively involved
in the community benefit accounting practices, software and consulting since the early 1990s. He has consulted
                30
with numerous hospitals and health systems on practical approaches to community benefit tracking and reporting
initiatives, and has conducted countless workshops and presentations for professional groups and associations
interested in implementing successful community benefit programs for their members. Through his company, Mr.
Lyon has designed, developed and published the widely accept Community Benefit for Social Accountability
(CBISA) software used by over 1400 hospitals and health systems for tracking their community benefits. Mr. Lyon
has actively served on a national advisory group on community benefit since its inception in 1995. He also served
as a contributing consultant to Catholic Health Association on their 2008 book, A Guide for Planning and
Reporting Community Benefit.

Prior to founding Lyon Associates, Doug worked for ten years as an auditor, financial consultant and systems
consultant for Ernst and Young. He holds a bachelor’s degree from Oakland University and a master’s degree in
business administration from the University of Michigan.

Price: $40 ISHMPR Members, $65 ISHMPR Non-Members; Community Benefit session ONLY: included in IHA
General Registration. Please note that only staff of IHA’s member hospitals may attend the sessions. ● (#12,#24
or #25 on registration form)


Idaho Society of Directors of Volunteer Services (ISDVS)


Sunday, October 4 ● St. Luke’s Wood River Medical Center

9:00 – 10:00 a.m. ● Welcome, Breakfast and Business Meeting
Presiding: Tracie Jensen, president, Idaho Society of Directors of Volunteer Services; director, volunteer/auxiliary,
Franklin County Medical Center, Preston, ID

10:00 – 11:00 a.m. ● Filling Your Purse With Passionate People
Michael Kroth, PhD, assistant professor, University of Idaho, Boise, ID

Learn what volunteer directors and their leaders can do to create an emotional commitment between volunteers
and the hospital.

11:00 – 11:15 a.m. – Break

11:15 a.m. – 12:15 pm. ● Filling Your Purse With Passionate People (continued)

12:15 – 12:45 p.m. ● Luncheon (catered)

12:45 – 1:45 p.m. ● Committee Reports

1:45 – 2:45 p.m. ● Putting Practically Perfect People In Your Purse!

Don’t miss this fantastic presentation by the presidency. It is information you’ll want to fill your purse with!

3:00 p.m. ● Adjournment

Michael Kroth is an assistant professor at the University of Idaho in Adult Organizational Learning. As a long
time internal consultant he developed and administered corporate-level leadership development and succession
planning programs, has been the administrator of a corporate foundation, and served as a director of corporate
community affairs. He is the Leadership Field editor for ASTD’s In-Practice on-line newsletter and a member of
the National Speakers Association. He is a past member of the ASTD International Program Advisory Committee
and has presented at ASTD international conferences and the European ASTD Conference.

His latest book, The Manager as Motivator, describes how any leader – even the most noncharismatic – can
create healthy, highly motivating work environments. His book, Transforming Work: The Five Keys to Achieving
Trust, Commitment, and Passion in the Workplace, co-authored with Dr. Patricia Boverie, is about the
indispensable necessity of passion for personal organizational, and leadership success.


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He presents regularly at national and international conferences. Recent presentations include the Oregon Society
of Association Management Annual Conference, Proliteracy Worldwide Annual Conference, Texas Library
Association Annual Conference, American Lighting Association Annual Conference, Texas City Management
Association Annual Conference, National Association of College Auxiliary Services Annual Conference, and the
Florida Association of Chamber Professionals Statewide Community Leadership Annual Conference.

Price: $30 ● (#26 on registration form)


Idaho Society of Language Services in Healthcare (ISLSH)


Monday, October 5 ● Aspen Room

11:30 a.m. – 12:30 p.m. ● Hot Topics in Interpreting – Update on National Certification
Joy Connell, NCIHC board co-chair, Massachusetts Department of Mental Health, Person Centered
Initiative/Office of Multicultural Affairs, Boston, MA

Every hospital that provides language services to their patients is faced with the challenge of assuring their
interpreters are appropriately qualified for the healthcare setting. Plans are in the works for a national certification
for healthcare interpreters.
● Who…is driving the effort to create a national certification?
● What…will a national certification for healthcare interpreters entail?
● When…will the national certification be enacted?
● Why…is there a move for national certification?
● Where…can you find out more about the movement for national certification?
● How…will this affect your hospital?

Joy Connell will answer these questions and others you may have about national certification for healthcare
interpreters.

12:30 – 1:30 p.m. ● Lunch (on your own)

1:30 – 2:30 p.m. ● Regulatory Roulette: Updates for Language Services
Toni Lawson, vice president for governmental relations, Idaho Hospital Association, Boise, ID; Tony Fisk,
manager, culture and language services and diversity and inclusion, Saint Alphonsus Regional Medical Center,
Boise, ID

Currently, there are a variety of proposed regulatory and policy changes in the areas of language services,
effective communication, cultural competence and reducing health disparities. Sometimes you wonder how to
hedge your bets.

Joint Commission is in the process of developing proposed accreditation requirements for hospitals to advance
effective communication, cultural competence and patient-centered care. By October, Joint Commission will have
reviewed public comments on the proposals and begin finalizing requirements.

Initial proposals for health reform being discussed in Congress include studies on Medicare payments for
language services; an HHS demonstration grant program to improve effective communication with Limited-
English-Proficient (LEP) beneficiaries; and an Institute of Medicine study on the impact of language access
services on the health and health care of LEP populations.

By October, we could be on the road to any number of regulatory or policy changes for language services and
cultural competence. This presentation will provide an overview and update on the latest proposals and their
possible impact on your hospital.

2:30 – 4:00 p.m. ● Business Meeting
Presiding: Janine Rodriguez, president, Idaho Society of Language Services in Healthcare; data analyst, Mercy
Medical Center, Nampa, ID

4:00 p.m. ● Adjournment
                 32
Joy Connell has 23 years of public sector experience working with multicultural populations and mental health
care access issues. Her extensive work with community-based organizations has focused on refugees and
immigrants, while her training activities have encompassed issues of traditional minority groups as well as those
of newcomers. She has consulted and/or presented to a wide array of human service providers in federal, state
and private systems on topics including ethnic-specific mental health needs, language access issues, and
workplace diversity concerns. She was selected to be a trainer for the Multicultural Issues, Diversity Studies and
Training (MIDST) program of the Boston University School of Social Work, and is certified as a senior diversity
trainer for the Commonwealth of Massachusetts.

Ms. Connell has been involved with the Massachusetts Department of Mental Health’s (DMH) Interpreter Services
program since its inception in 1988. The DMH Interpreter Services program is the longest-running and most
active program among all state agencies in the Commonwealth. In addition to program coordination, she has
developed and presented numerous trainings to both interpreters and providers working with interpreters.

In addition to her work with the Office of Multicultural Affairs, Ms. Connell is currently leading a department-wide
initiative on person-centered training. This initiative is part of a significant transformation in the delivery of services
to a system focused on recovery and partnership.

She is former president of the Massachusetts Medical Interpreters Association, former board member of the
Massachusetts Immigrant and Refugee Advocacy (MIRA) Coalition, and has served on the Board of the National
Council on Interpreting in Health Care (NCIHC) since 2001.

Toni Lawson joined the Idaho Hospital Association as vice president for governmental relations in 2006.
Lawson’s career in health policy began at Saint Alphonsus Regional Medical Center, where she coordinated
government relations, community benefit programs and new programs to provide culture and language
appropriate services training opportunities for staff and physicians. She also worked as a consultant and lobbyist,
successfully representing clients such as Nurse Practitioners of Idaho, the Idaho Nurses Association and the
National Association of Social Workers.

This experience in public policy led her to Washington, D.C., where she served as Health Policy Advisor for the
U.S. Senate Special Committee on Aging and the U.S. Senate Committee on Veterans’ Affairs.

Tony Fisk has a 23-year career in healthcare. He currently manages culture and language services at Saint
Alphonsus Regional Medical Center in Boise. He also directs their diversity and inclusion program. In addition to
extensive training of hospital staff, Tony is an experienced trainer at the university level, having lead the
“Managing Diversity and Inclusion in the Workplace” course at the University of Idaho as part of their Diversity
and Stratification Certificate program.

As immediate past president of the Idaho Inclusiveness Coalition (IIC), which has over 40 corporate members,
Fisk leads the organization in their efforts to serve as a resource for organizations in creating work environments
that embrace diversity and inclusiveness. They also work to establish key linkages between business, education
and government to build strong networks for diversity and inclusiveness. He is also a member of the IIC’s
Diversity Dramatist troupe, an interactive approach to discussing issues of diversity and inclusion through the use
of drama.

Price: N/C ● (#27 on registration form)

Financial assistance to attend is available for attendees from Critical Access Hospitals. Please call 208.338.5100
x207 for more information.




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Idaho Sound Beginnings (ISB)


Tuesday, October 6 ● Limelight C

“Windows of Opportunity”

9:00 – 9:30 a.m. ● Registration and Welcome

9:30 – 10:15 a.m. ● Evaluating EHDI in Idaho-Changes on the Horizon

10:15 – 11:00 a.m. ● Follow the Data-What does it show? Where do we go?

11:00 – 11:05 a.m. ● Break

11:05 – 12:00 noon ● “Windows of Opportunity” and other Audiological Issues

12:00 noon – 12:45 p.m. ● Networking Luncheon (catered) and Equipment Demonstration

12:45 – 1:30 p.m. ● QI – Roadmap to Success

1:30 – 2:15 p.m. ● Issue Identification, Small Breakout Group Discussions

2:15 – 2:55 p.m. ● Small Steps to Great Roundtable: Questions, Answers, Issues, Brainstorming,
Planning, Networking, Discussion, Decisions

2:55 – 3:15 p.m. ● Wrap-up and Evaluation

Can your program reach and surpass the national benchmarks? Can you be an EHDI “STAR?” Meet together
with other key players in Early Hearing Detection and Intervention in Idaho. Share ideas and barriers and
brainstorm solutions. Listen to parents and professionals share their insights into EHDI. Learn about new
upgrades and possible grants that may be available. Share lessons learned on how to “work smarter, not harder.”

Andrea Amestoy, RN, BSN, serves as a program consultant with Idaho Sound Beginnings, Early Hearing and
Detection and Intervention Project. She is experienced in pediatrics and NICU nursing, and birth and parenting
education. As a nurse and the mother of a young child with hearing loss, she has a strong awareness of the
importance of early hearing detection and intervention and has become an integral part of the EHDI training team.
Erika Blanchard, M.S., CCC-A, F-AAA, is currently the Network Audiologist and Specialist for the Northwest
Region of the National EHDI program based out of Utah State University. She has worked in pediatric audiology
for many years, and is an audiologist with the Hearing and Balance Centers at the Elks in Boise.

Cynthia Carlin, B.S., has been with the Idaho EHDI Program since 2001. She serves as the program
coordinator, but still finds time to work on creative health promotion plans and designing brochures and other
materials. She also works to support the needs of the many hospital and community partners in an effort to better
serve Idaho’s infants.

Registration for this session will be handled directly through Idaho Sound Beginnings. For registration
forms and more information contact Cynthia Carlin at: carlinc@dhw.idaho.gov or Phone: 208.334.0829;
Fax: 208.332.7331.


Trustees


Sunday, October 4 ● Limelight B

11:45 a.m. – 12:45 p.m. ● Luncheon

12:45 – 1:00 p.m. ● Relocation Break
                34
1:00 – 2:00 p.m. ● Ordinary to Extraordinary: Three ‘Little’ Keys to Success in Health Care
Andrew McCrea, award-winning syndicated radio broadcaster, Maysville, MO

Andrew McCrea is not only an award-winning syndicated broadcaster, he also happens to have over a decade of
experience serving on a variety of healthcare boards. In this humorous yet down-to-earth keynote, he provides an
overview of three important trends that healthcare trustees will need to evaluate if their organization is to find
future success. Andrew brings his experiences from interviewing hundreds of radio guests as well as his practical
experience working with hospital boards in several states.

2:00 – 2:15 p.m. ● Break

2:15 – 3:45 p.m. ● Trustee Leadership: Evaluating our Role as Leaders in a Healthy Community
Andrew McCrea

Hospital board members/trustees often wonder exactly how to best provide leadership to their healthcare
organization. In this workshop Andrew will provide practical ways members can evaluate their own leadership
style as well as the leadership strengths of their group. Emphasis is placed on how a board uses its leadership
role to plan for the future, creating a healthy community. Boards will be challenged to think about their long-term
approach to building the health and welfare of the entire community. Andrew is the past chairman of the
Heartland Foundation, a four-state organization that has won numerous awards for their work in building “healthy”
communities.

3:45 – 4:00 p.m. ● Break

4:00 – 5:00 p.m. ● Sharing our Story: Communicating with our Community
Andrew McCrea

Trustees have a very important role to communicate healthcare messages to the larger community. They are
often a trusted source for information because they may be seen as someone “outside” the organization who will
provide unbiased information. This is a very key role in a community. So, how do we share that story? How can
we more effectively work with local media to share our story? How do we take negative PR and turn it into
positives? Andrew is a veteran when it comes to working with media and he’ll provide points we can put into
immediate practice in this area.

Andrew McCrea is an award-winning syndicated radio broadcaster, a nationally recognized speaker and a
farmer and rancher. He is the host of a nationally syndicated radio feature, “The American Countryside,” a
program that won five Oscars for rural and agricultural broadcasting. He has interviewed hall of fame sports fans,
Emmy and Grammy winners and even been body slammed by professional wrestlers! He is the author of four
books American Countryside: Where Does Lost Luggage Go?, The Man Who Was President For a Day, God’s
Perfect View, and Making Molehills out of Mountains. These books contain entertaining and enlightening real-life
stories that provide insights on leadership and life itself.

A frequent speaker, he has spoken to groups in 49 states and audiences of up to 10,000 people. He also
volunteers for many organizations in his local community, including serving as a certified lay speaker for
churches. He is a past chairman of the Heartland Foundation and a current board member of Heartland Hospital
based in northwest Missouri.

Price: $35 (lunch); $90 (program) ● (#28 and #29 on registration form)




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36
Award Recipients


                        The Star Garnet Award

                        Karen Kellie began her career as chief executive officer of McCall Memorial Hospital
                        (MMH) in 1985. After 25 years at the helm, she is presently serving as CEO Emeritus,
                        working on special projects and being available as a resource for the new CEO, Lee
                        Rhodes. Due to Karen’s thoughtfulness and belief in careful and timely planning, the
                        succession process she initiated at MMH has been efficient and relatively painless.

                        Karen came to hospital administration through a background in nursing. She held
                        positions at Veterans Administration Medical Center in San Francisco, Harborview
                        Medical Center and Providence Medical Center in Seattle, as well as being a volunteer in
                        Nicaragua. She was vice president of nursing at MMH from 1981 to 1985. This
background has instilled in Karen a belief in the overwhelming value of patient centered care.

During Karen’s stewardship, McCall Memorial Hospital evolved as a healing environment with skilled and caring
staff. The scope of services expanded to reflect the needs of the community. The focus, however, remained
strong – rural family doctors providing appropriate patient centered wellness education and care. Karen was
instrumental in involving physicians and staff in planning, performance improvement and scope of service
development. Physician recruitment and retention are a challenge for small rural hospitals. Under Karen’s
guidance, MMH has taken a proactive approach, and been quite successful in bringing new doctors to the
community. She was a driving force behind passing a 3.8 million dollar bond and successfully completing the
associated renovation and expansion of the facility. Karen also helped organize and nurture a dynamic hospital
auxiliary and auxiliary thrift shop. A strong hospital foundation also made continued contributions to the hospital
viability during Karen’s administration.

Significant community involvement has been another contribution made by Karen during her tenure as MMH
CEO. She has been a McCall Rotary Club member from 1989 to the present. She was a Rotary Board Member
and President between 1993 and 1999. She has hosted International Work Study Exchange Teams, Youth
Exchange Participants and chaired fundraising events. She has also been a Softball Association board member,
a Meadows Valley Ambulance board member, a Girl Scout leader, and on the VALUED (Valley County Unified
Economic Development) McCall Action Committee. Karen was awarded the Star News Community Service
Award in 2001, and was Beta Sigma Phi’s Woman of the Year in 1986.

Intense professional involvement has been a hallmark of Karen’s career. She has worked with the Idaho Hospital
Association as a representative to State EMS and chaired the Medical Direction Subcommittee. Between 1991
and 2007, she was a representative to the Family Practice Residency of Idaho. She has been on the IHA Board
and was a panel speaker at two IHA forums. Karen also served the Rural Connection, and was its executive
chair from 1997 to 1999.

Karen Kellie is a wonderful, caring person. Under her talented leadership, the McCall Memorial Hospital has
survived and prospered in the uncharted waters of rural health care. Thanks to her guidance, McCall Memorial
Hospital is well positioned to continue to supply quality, patient-centered care into the future.

Trustee of the Year Award

As a St. Luke’s Board Member and Board Chair, Arthur (Skip) Oppenheimer has been
instrumental in guiding St. Luke’s through the most dramatic era of change in the Health
System’s history.

During his tenure as St. Luke’s Health System board chairman, which ended in
December 2008, Skip helped guide the St. Luke’s board and its leaders through the
challenging task of organizing the first and only Idaho-based health care system.

Skip is no stranger to St. Luke’s, nor a stranger to the Treasure Valley. An Idaho native, Skip has served on the
St. Luke’s Board of Directors since 1996, and as chairman and CEO of Oppenheimer Companies and president
and CEO of Oppenheimer Development Corporation. He’s one of Idaho’s most well-known business leaders.

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Skip donates a great deal of his time and effort to help in the community with a major emphasis on economic
development efforts and children’s health and education issues. He’s a tireless promoter of education. He
founded and chairs the Idaho Business Coalition for Education Excellence, a group of 75 Idaho CEOs seeking to
enhance the quality of education in Idaho.

His long involvement with education and children’s issues was a great benefit to St. Luke’s in 2002 to 2003 when
he co-chaired the St. Luke’s Children’s Hospital Capital Campaign, which helped raise more than $8 million to
fund the construction of a new Newborn Intensive Care Unit (NICU), Pediatric Intensive Care Unit (PICU),
Pediatric Medical/Surgical units and Pediatric Oncology unit.

Skip graduated from the University of Idaho in 1968 with a bachelor’s degree in history and then from Harvard
Graduate School of Business Administration with an master’s in business administration in 1972. He returned to
Boise and started his first company, Oppenheimer Development Corporation, in 1972.

His business expertise and ability to negotiate and reach common ground on often contentious issues proved
invaluable to St. Luke’s in 2005 and 2006 when St. Luke’s merged with Magic Valley Regional Medical Center in
Twin Falls. The merger set the stage for what would become St. Luke’s Health System and was perhaps Skip’s
biggest contribution to the future of St. Luke’s.

In September 2005, the Twin Falls County Board of Commissioners unanimously signed a letter of intent with St.
Luke’s Regional Medical Center to merge with Magic Valley Regional Medical Center pending the outcome of a
public vote. On May 23, 2006, 88 percent of Twin Falls County residents passed the initiative allowing Magic
Valley Regional Medical Center to join the three St. Luke’s hospitals in Boise, Meridian and Wood River creating
the first Idaho-based not-for-profit health care system, St. Luke’s Health System. It was through Skip’s support
and leadership that St. Luke’s Health System took shape.

Skip worked tirelessly to meet with community leaders, county leaders, physicians and health care staff to
understand the issues surrounding the merger and the creation of a health system. Skip’s calm and thoughtful
manner was pivotal in the sensitive discussions.

At the time Skip was just the chairman of the board for St. Luke’s Regional Medical Center, but after his
dedicated efforts to make the merger and health system a reality, it was a clear choice that he should be the first
chairman of the board for the new health system.

Skip’s selfless efforts to accomplish, what many thought impossible, has greatly improved the health care access
and care to patients throughout Southwest Idaho. Patients now entering St. Luke’s Health Care System have the
full resources of four full-service hospitals and award-winning specialty care including cancer and children’s
services at St. Luke’s Mountain States Tumor Institute and St. Luke’s Children’s Hospital, and heart and cardiac
care at the St. Luke’s Center for Heart and Vascular Health.

But Skip’s efforts didn’t end with the vote approving the merger. Over the last three years, he has continued to
take the lead ensuring that St. Luke’s Health System grows responsibly and meets the needs of the thousands of
patients served by St. Luke’s every day.

In the major decisions often facing St. Luke’s, Skip advocates a balanced approach looking at all the needs and
hearing input of all concerned before a decision is made. He also champions collaboration with physicians during
St. Luke’s planning and decision making processes.

Skip’s expertise in business also has been invaluable as St. Luke’s faces some of the most difficult challenges in
history. The ongoing economic uncertainty has St. Luke’s, along with other not-for-profit hospitals, facing a
potential crisis in health care. Reimbursement levels for Medicaid and Medicare continue to decline while the
amount of charity care provided by St. Luke’s every year continues to climb. Faced with less revenue, it’s now
more important than ever to have the business financial expertise of leaders like Skip to help navigate St. Luke’s
through the troubled waters while still providing the best in care for every patient regardless of their ability to pay.

Skip truly believes in the efforts of St. Luke’s and other community hospitals. “Community hospitals allow citizens
the opportunity for real representation,” says Skip. “They have no other motive or objective but to respond to the
health needs of the community they serve.”

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Skip remains on the board of St. Luke’s Health System and he continues to leave a lasting impression on all who
have had the privilege to meet him. Skip’s greatest attribute as a board member is the way he treats everyone in
the organization as a vital component to the success of the institution. Those who have met him can’t recall a
time when Skip has seemed too hurried or too busy to say hi to everyone in the room, regardless of whether they
are the CEO or the caterer. Skip is, quite simply, a genuine person.

                      Award of Excellence in Patient Care

                      Patient care – actually people care – is Rita’s magnificent gift as a human being, and her
                      quiet, positive, hands-on, “you matter to me” approach makes a difference not only to the
                      patients at Eastern Idaho Regional Medical Center (EIRMC), but also their families,
                      visitors, employees, physicians and the community.

                       Rita Swenson works as EIRMC’s director of volunteer and spiritual care services, a title
                       that brings to mind hospital gift shops, Pink Ladies at the front desk, chaplain visits and
                       flower deliveries – as well it should. But those traditional images do not nearly capture the
full spectrum of Rita’s professional knowledge and her influence in the hospital and community.

Going far beyond what most consider “typical” volunteer services, on Rita’s watch, EIRMC has been graced with
an astonishing number of new and unique ways for volunteers to serve: Comfort Care (palliative programs), Pet
Partners (pet therapy programs), the EIRMC Shuttle, Baby Cuddlers, Ethics Intervention Team, Cancer
Resource Center, and a host of others. That is because Rita consistently pushes the envelope in the name of
what is best for the patients, families and facility.

Before working at EIRMC, Rita’s professional experience included working as a licensed speech therapist,
supervising volunteer services for a large hospice organization and working as a case manager for
developmentally disabled clients. Those experiences – especially hospice – explain a lot about Rita. Walking
next to people and supporting them through the dying process crystallizes what really matters in life, and
because those experiences have profoundly shaped the person she is, Rita uses that professional knowledge to
quietly, patiently and persistently advocate for the hospital look anew at how they do things.

To improve EIRMC’s end-of-life approach, she successfully urged the adoption of a more comprehensive
palliative care philosophy – and helped implement it – so that the patients can have a good death when they are
no longer able to have a good life. A key ingredient is Rita’s Comfort Care program. First, she developed a
comprehensive framework of education, providing EIRMC volunteers with intensive, formal training in end-of-life,
palliative care, grief and bereavement issues. Then she reached out to nursing, social services and spiritual care
services and said, “We’re trained. We’re ready. We’re here to support and augment the clinical care you are
already providing. Call us to provide emotional support. We want to help your patients and families who are
making this journey.” Now, the Comfort Care volunteers get regular referrals from throughout the hospital,
particularly the oncology and critical care units. The professional knowledge Rita spread to both her volunteers
and the rest of the hospital is making hard times better for patients and families and also augmenting and
extending paid staff. These volunteers sit at the bedside so families can get a break. They read or play music.
They let patients talk through their fears. They forge relationships and walk the final road by the patient’s side.
They do what busy nurses often long to do, but sometimes lack time to do. All of it makes a huge difference –
and none of it would have happened without Rita.

To further this momentum, Rita was instrumental in helping to propose, justify, recruit and hire a specially-
certified RN to work in the oncology unit and lead the nursing and clinical aspects of palliative care. This resulted
in pre-printed order sets for better pain control and similar clinical intervention for comfort measures.

Beyond her impressive professional knowledge, Rita consistently forges into areas outside her own experience
and comfort zones to lead EIRMC to new and better places. In short, Rita consistently exercises her quiet, but
considerable, leadership skills as a creator and innovator – never just a maintainer.

Rita consistently “bridges” departments and stakeholders to increase the impact of the work at EIRMC and share
best practices. She has teamed with peers across the organization to build a service legacy that will be felt for
years to come. She also serves on the Diversity Committee at ERIMC, helping others to understand and
celebrate differences in gender, generation, culture and religion in patients so that they can be better cared for. In
fact, point to practically any committee at EIRMC and odds are good Rita serves on it. Rita is not the sort of
person who ducks her head when extra things need doing; she is the sort of person who raises her hand. Her
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generosity of spirit and collaborative pitching-in tendencies are evident to all. No one has ever heard Rita say, “I
don’t have the time,” “That’s not my job,” or “Ask someone else.” She actively looks for opportunities to help out
and make things better. In this respect, Rita forges links and serves as connective glue at EIRMC.

There is an expression that says, “Lighthouses don’t have to shout to call attention to their shining. They just
shine.” That is Rita. She just shines!

Leader of Volunteer Excellence (LOVE) Individual Award

Some think you can find a great volunteer in a crowd of exceptional volunteers by
asking about hours or years of service. Well, for Idaho's community hospitals, this
method of categorizing volunteers tends to lead to a massive group of people who
provide tens of thousands of hours of work, not only for their hospitals but in other
areas of their communities as well. It’s like trying to find a specific, beautifully sculpted
diamond in a mountain of diamonds. So then, how does one single out a single gem
without the benefit of copious amounts of time, a herd of exceptional jewelers, and the
tenacity and grit to dig through the mountain one diamond at a time? You simply stand
back and watch quietly.


It’s counterintuitive, to say the least, but by taking a step away from a room of busy hands, dedicated hearts and
compassion beyond compare, you’ll see her. She’s the one who leaves behind a smile for a troubled soul. The
one who alleviates the burdens of others, leaving them able and excited to tackle their remaining tasks. She
faces each item on her to do list with a focus that this is the most important task she has and brings a love of life
that makes those tasks a joy. If this all sounds incomprehensible to find in one volunteer, then you haven’t had
the honor of meeting Rita Myers at St. Joseph Regional Medical Center in Lewiston.

Rita, a ten year veteran of the auxiliary and past chairman for IHA’s Committee on Volunteers, is one of those
volunteers who not only makes things happen, but makes sure they happen right – all the while with a smile on
her face. She shares her talents weekly in the hospital’s infection control office and the gift shop. Rita is also the
volunteer coordinator for the American Cancer Society’s Cancer Resource Center located at the hospital, where
she is committed to making a positive difference in helping newly diagnosed cancer patients. Where she really
shines is in event planning and leadership. She worked her way through the ranks of the auxiliary’s leadership
and spent several years co-chairing In The Vintage Spirit, a two-day major fundraising event for both the auxiliary
and the hospital foundation. With a keen eye toward what guests expect and appreciate, no detail of this event
goes by without Rita giving careful consideration to it. From the big picture planning to the end of the event clean-
up, Rita works tirelessly with enthusiasm and cheer.

Rita shared this same energy as a member if IHA’s Committee on Volunteers. Charged with organizing two multi-
day conferences for the volunteer leaders and staff at IHA’s member hospitals, Rita’s personal commitment to
the group was evident in the hundreds of hours she dedicated over her tenure on the committee. She reached
out to auxiliary groups different from her own to make sure the conference education sessions covered topics
they were concerned about. She travelled to other hospital events to meet her fellow volunteers and learn more
about their organizations. She spent hours interviewing potential speakers, not only making sure they were a fit
for the group, but helping them understand who they were addressing and giving them the tools to customize
their presentations to meet the needs of the group. She discovered new ways to recognize and appreciate her
fellow volunteers for their dedication, enhancing the events with a personal touch. As is typical at any event
where Rita is involved, she was the first on hand to get ready and the last to leave after all the work was done.

Fortunately for those in the Lewiston area, St. Joseph and IHA aren’t the only ones to benefit from Rita’s
generosity and largesse. Currently, Rita is on the Lewiston Library Foundation Board, and is treasurer of the
Tsceminicum Club. She is active in her church and is a member of the St. Mary’s League, having served as
president, and treasurer of that group. She volunteers each spring with the NAIA College World Series of
Baseball, and is also a member of PEO (Philanthropic Educational Organization), Chapter AR, and is currently
co-chair for the 2009 Idaho PEO State Convention. Rita served on the Lewiston Independent Foundation for
Education (LIFE) board for 18 years and was instrumental in establishing the Lewiston Youth Volunteer
program.

As you might guess from this abbreviated list of community endeavors, Rita is a very busy volunteer. One only
has to whisper “we need help” and you’ll find this true gem ready, willing and more than able to lend her time and
                 40
copious talents for any worth while cause.

IHA’s Committee on Volunteer is please to recognize Rita’s outstanding dedication and many accomplishments
by naming her the 2009 Leader of Volunteer Excellence!

                     Junior Volunteer of the Year

                     We’re pleased to introduce you to Destiny Barker, one of the amazing Junior Volunteers at
                     Moscow’s Gritman Medical Center (GMC). Her name is appropriate, as she is firmly
                     committed to her goals and her future, which is to become a registered nurse.

                     Her path to meet her goals is not the normal high school student’s path – she has taken the
                     road less traveled, and it has made all the difference.

                      Entering the Junior Volunteer program in August 2005, Destiny jumped right into volunteer
                      work at the hospital. With a volunteer background and a history in Girl Scouts, Destiny
                      clearly understood the dedication necessary to be an exceptional volunteer. Her willingness
to take on any task allowed her many growth opportunities. She has volunteered in almost every department of
the hospital and has been very active in GMC’s Med/Surg Junior Volunteer program – an opportunity offered to
only a handful.

Destiny is a believer in grand adventures. At 15, she became an exchange student in Mexico. Gloria Barker,
Destiny’s mother, said the year abroad was completely her daughter’s idea and decision. “I’m proud she has the
confidence to make her own decisions and do what she wants to do,” Gloria Barker said.

While gone, Destiny did not forget her Junior Volunteer group or her responsibility as the JV Historian. She
regularly e-mailed her fellow volunteers and completed her projects upon her return. The JV’s looked forward to
every letter, and it expanded the boundaries of the JV program. Destiny was truly an ambassador.

Destiny has a great capacity for joy and laughter and readily shares her gifts with everyone she meets. According
to Volunteer Director, Debi Dockins, “She is the glue that binds our JV group together. Her outgoing personality
and her ability to reach out to others is a wonderful asset to our program.”

Destiny believes in the concept of “pay it forward.” She works diligently at her school and in her volunteer work
to make this world a better place for others. Gritman Medical Center recognized this in Destiny and awarded her
the Besst Family Scholarship which is based on these concepts. She has contributed over 350 hours to the
hospital even though she was away for almost a year.

Destiny has a bright and full future ahead of her. After graduating in June, she volunteered to spend six weeks
taking her skills and talents to share in an African orphanage. Definitely not your typical summer break. As she
begins her nursing education this fall, we may not know what Destiny’s future holds, but we are assured that her
compassion and care for others will make a unique difference to those around her. Congratulations, Destiny, on
being selected as IHA’s 2009 Junior Volunteer of the Year!

Excellence in Medicine Award

Dr. Jerome “Jerry” Hirschfeld, administrator of St. Luke’s Children’s Hospital, closes
every correspondence with the words – “And how are the children?”

That one question sums up how Dr. Hirschfeld has approached his long career in
pediatric medicine. He’s been a practicing pediatrician in the Treasure Valley since 1975,
and in 1998, he was named administrator of the Children’s Hospital.

Hundreds if not thousands of children have been cared for by Dr. Hirschfeld. For many
children – who know him as Dr. “H” – he has been a part of their lives from birth to
college and beyond. It’s not uncommon to find Dr. Hirschfeld on the guest list for weddings and college
graduations for the children, now adults, that he’s treated.

A graduate of University of Notre Dame, Dr. Hirschfeld completed his Doctor of Medicine at St. Louis University.
He began his career at Denver Children’s Hospital where he did both his pediatric internship and residency.
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In 1975, he started his own private practice in Nampa. From 1976 to 1992, he was with Pediatric Associates in
Boise and from 1992 to 1998 he was the Director of Pediatric Education at the Family Practice Residency of
Idaho in Boise.

Those who know Dr. Hirschfeld say he is the epitome of what it means to be a child advocate. It’s a role that he
has lived every day of his long career caring for children. Dr. Hirschfeld approaches every challenge with one
singular focus – making the decision based on what is best for the child. He believes strongly and passionately
that every child has the right to reach his or her full potential.

As a pediatrician, educator and now administrator, Dr. Hirschfeld instills in physicians and caregivers to always
remember that ensuring the well being of a child has to go beyond the hospital and exam room walls.

Dr. Hirschfeld has been instrumental in the success of a number of community programs aimed at children who
are at risk. He’s a tireless advocate of children’s safety issues and is actively involved in organizations that seek
to prevent and end child abuse.

Dr. Hirschfeld is the chairman of FACES, a public safety program launched by Ada County to help victims of child
abuse, sexual assult and domestic violence in Boise City, Ada County and surrounding areas. FACES is
developing a comprehensive service center for victims of family violence and their children. Under one roof, more
than twelve agencies have come together to provide legal, social and health services to victims and their
families. Victims can now come to one location to talk to an advocate, talk to a police officer, meet with a
prosecutor or receive medical assistance.

Dr. Hirschfeld was instrumental in forming the St. Luke’s Children’s Hospital Child at Risk Evaluation Service
(CARES) program, which provides medical examinations, recorded interviews, psycho-social assessments for
victims of child abuse, and medical treatment as needed to help in the investigation process. Services are
provided by a team of physicians, pediatric nurse practitioners, registered nurses, and social workers.

Dr. Hirschfeld’s accomplishments in the 11 years that he has been administrator have been many and significant
and have helped establish St. Luke’s Children’s Hospital as the premier location to treat Idaho’s sickest children.

Dr. Hirschfeld has worked diligently to bring in pediatric sub-specialists to provide the treatment children need so
the children and their families do not have to leave home. Today there are more than 60 permanent and visiting
pediatric sub-specialists who call St. Luke’s Children’s Hospital home. St. Luke’s Children’s Hospital now has a
full range of specialties in the areas of cardiology, surgery, cancer, orthopedics, neurology, neonatal care, rare
infectious diseases and many other disorders.

Dr. Hirschfeld is a tireless promoter of St. Luke’s Children’s Hospital and the value it brings to the community.
He’s quick to share the successes and challenges facing the hospital. Through his efforts in the hospital and
throughout the community, Dr. Hirschfeld is the face of the Children’s Hospital. He’s well respected by his peers
and highly regarded in the community. Dr. Hirschfeld’s efforts were critical in the success of the special capital
campaign launched in July of 2002.

At the close of 2003, The Campaign for Kids had raised over $8 million to fund the construction of the new NICU,
PICU, pediatric medical/surgical and pediatric oncology units.

In 2004, Dr. Hirschfeld embraced an effort to develop a school at St. Luke’s Children’s Hospital. The school, the
only kind of its type in Idaho, allows children who are being treated the opportunity to keep up with their school
work and to enjoy a slice of “normal life” in what are often the most difficult times in their young lives.

His reach goes beyond the halls of the hospital. He’s a common fixture at the state capitol testifying and
advocating for legislation that affects hospitals. As a fellow of the American Academy of Pediatrics, Dr. Hirschfeld
has been instrumental in helping develop the rules and regulations that protect children. He garners tremendous
respect from state and federal leaders and they often seek out his advice and leadership to determine what is
best for children.


Dr. Hirschfeld serves as a shining example to all who are fortunate to work by his side. Colleagues say Dr.
Hirschfeld has taught them to not dodge the difficult problems and always push the envelope, but to always come
up with the solution that is best for children. It takes a special calling to deal with sick children, many of them
                 42
often critically ill, but Dr. Hirschfeld doesn’t shy away from showing emotion. He’s a comforting voice for children
and their families. At the same time, Dr. Hirschfeld has a great sense of humor and knows how to connect with
children. The children see that he truly cares about their lives.

As one colleague put it, “It says a whole lot about a person and there’s no better compliment about how you’ve
been an important part of a child’s life when at their graduation or their wedding they want their pediatrician
there.”

Dr. Hirschfeld recently announced his pending retirement. For many, the announcement is bittersweet. It’s well
deserved for a man who has given so much of his life to helping children, but it’s difficult to imagine St. Luke’s
Children’s Hospital without Dr. Hirschfeld.

“And how are the children?”

                                           Community Benefit Award

                                          Genesis World Mission, Inc. (GWM) is a Boise-based umbrella
                                          organization focused on providing medical care to the less fortunate,
                                          both locally and globally. In the Treasure Valley, GWM operates the
                                          Garden City Community Clinic (GCCC), which provides medical and
                                          dental services to lower income, uninsured patients by utilizing
                                          volunteer health care professionals. GWM also manages the Volunteer
                                          Physicians Network (VPN), a referral network of specialty physicians,
                                          labs and hospitals who have agreed to donate medical care to patients
                                          of three Ada County safety-net clinics. Both the GCCC and the VPN
                                          are intended to help the local working-class, uninsured population by
increasing access to quality medical care. Additionally, GWM serves internationally with involvement in missions
to establish and improve healthcare services in developing countries across the globe.

During medical school, GWM Founder and President, Dr. Karl Watts, was challenged to put his Christian faith
into action through a medical mission to Ecuador. It was on that trip that he thought, “Yes, this is what I want my
life to be about.” So, in 2001 he founded Genesis World Mission.

Originally founded with an emphasis on short term medical mission trips abroad, GWM quickly became
compelled to respond to needs right in its own backyard. In the fall of 2002, St. John’s, a clinic that had been
providing free medical care in Boise for some time, announced it would be ceasing operations. This threw the
local community into a tailspin about how to continue to provide care for uninsured and economically
disadvantaged families. Dr. Watts, president and founder of GWM, stepped forward boldly and committed
Genesis to fill the gap. The organization had begun only the year before, had a budget of less than $20,000, and
had only recently acquired a warehouse in impoverished Garden City. The commitment was supported by the
Board of Directors, who agreed to temporarily shift its focus on international medical aid to invest in the
development of the local clinic.

The medical community quickly came alongside Dr. Watts and GWM. One of the hospitals donated a double-
wide trailer that had previously been equipped as a medical clinic. The other hospital donated medications and
equipment and offered volunteers. Within just two weeks, the clinic was opened one day a week for walk-in
patients. Within a couple of months, $100,000 was raised at a fundraising dinner held in the unconverted
warehouse. Six months later, the “warehouse clinic” was finished – being remodeled with significant community
support in donated construction materials and labor. Impossible odds don’t deter Dr. Watts anymore. “It can be
done, I’ve seen it happen.”

It was first thought that the clinic would primarily serve emergent walk-in needs but it soon became evident that
chronic health needs of the uninsured population were more significant. For example, this past year over 90
percent of the clinic’s diabetic patients (approximately 40) have been able to lower their glucose levels by an
average of two points within 6-12 months. A recent patient survey indicated 86 percent of the clinic’s dental
patients had increased their brushing and flossing habits and 78 percent were able to eat better due to dental
care.

As President of GWM, Dr. Watts insists that the charity medical care he helps arrange through volunteers and
donations be of the highest standards because it raises the human dignity of the downtrodden. He works
                                                                                                                  43
diligently to ensure the standard of care at the Garden City Community Clinic is equitable to his own private
practice.

In addition to their work at the GCCC, GWM has continued to support international mission trips. Since 2001,
GWM has participated in missions in 12 different countries, including India, South Africa, Peru and Haiti. GWM’s
support has included operational direction, financial donations, equipment and medical supplies. Also, recently,
under Dr. Watts’ leadership, Genesis helped establish a medical clinic in Ndumberi, a rural village north of
Nairobi, in partnership with a local Kenyan organization. Compassionate clinic staff provides high-quality health
care to more than 800 Africans each month.

In 2006, the VPN was officially launched, managed by GWM. The VPN was developed to assist three Treasure
Valley community clinics which provide care for the underserved. Because they are primary care clinics they
often depend on referrals to specialty providers for consultations, procedures and/or surgery. Since their patients
have already qualified as low-income households they are usually unable to pay for such specialty care. Through
a comprehensive, web-based system of specialty physicians, clinics are able to make referrals in a timely
manner. Specialists can determine the parameters of what they will provide and how often. The goal is to spread
the generous donations of physicians around so that no one provider is called upon too frequently. GWM
administers this program, recruiting physicians and managing the referral website.

The VPN has been nothing but astounding in its impact on the uninsured population. In its first 18 months of
operation, since June 2006, the VPN has arranged more than $460,000 worth of charity specialty care. Life
transforming stories due to diagnosis and treatment are becoming more commonplace now that the network has
become more mature and robust.

A lot of the success of GWM can be attributed to the fine leadership of Dr. Karl Watts. Dr. Watts truly is a servant
leader. He walks the talk of his faith and uses his talent of persuasion to leverage the generosity of his
colleagues in the medical community.

GWM is described by Dr. Watts as “a well of hope to extend grace, mercy and help to those in need.” Indeed,
GCCC has not only provided almost 11,000 patient encounters in its five years of operation, but has helped
boost people back into healthy and productive lifestyles.

The work of GWM and Dr. Karl Watts has really just begun. Over the coming years, Dr. Watts’ goal is to continue
expanding the services of the local clinic to provide care all week. Additionally, it is his intent to grow the VPN
into a regional network since access is currently restricted just to Ada County safety-net clinic patients.

Special Recognition of Retirement

Karen Kellie (please see Star Garnet Award)

Douglas Johnson retired in January 2009 after 27 years as chief financial officer at St.
Joseph Regional Medical Center in Lewiston. Johnson joined St. Joseph’s in 1981 after
spending 16 years at the University of California, Davis in a number of positions
involving planning, research, medical school and hospital financial services.

Doug worked with St. Joseph’s board, medical staff, management and staff to develop
and expand services at the Medical Center to better serve the community. Noted are
the many services developed at St. Joseph for which patients formerly had to travel to
Spokane, including cancer treatment, neurosurgery, MRI, CT scan, nuclear medicine
and cardiac catheterization services. During his time the number of physicians on the
medical/dental staff has grown from 78 to 143, and the hospital staff grew from 450 to
the current 900.

Johnson says, “It has been very rewarding to work with others at St. Joe’s to help develop and finance a broad
array of quality services to better serve friends, family and patients in our region.”

Johnson’s strong background in finance and investment management will continue to be utilized. He will maintain
his Board role with the Idaho Health Facilities Authority, an organization involved with the issuance of tax-exempt
financing and health care projects.

                44
IHA Board of Directors




        Jeffrey W. Martin               Kathy Moore                 Victoria Alexander-Lane           Doug Crabtree              Steven A. Millard
              Chair                      Chair-Elect                   Secretary/Treasurer          Immediate Past Chair             President
     Chief Executive Officer       Chief Executive Officer           Chief Executive Officer       Chief Executive Officer   Idaho Hospital Association
     Gritman Medical Center       West Valley Medical Center     Steele Memorial Medical Center    Eastern Idaho Regional              Boise
             Moscow                        Caldwell                          Salmon                   Medical Center
                                                                                                         Idaho Falls




        Joseph E. Morris                 Brian Nall                       Max Long                   Edwin E. Dahlberg           Wade Johnson
      Chief Executive Officer      Chief Executive Officer          Chief Executive Officer        Chief Executive Officer    Chief Executive Officer
         Kootenai Health        Benewah Community Hospital       Walter Knox Memorial Hospital    St. Luke’s Health System   Weiser Memorial Hospital
          Coeur d’Alene                  St. Maries                        Emmett                           Boise                    Weiser




        Todd V. Winder                  Ken Harman                       David Rowe               Margaret Soulen Hinson           BJ Swanson
     Chief Executive Officer        Chief Executive Officer         Chief Executive Officer            Trustee-Chair                 Trustee
     Oneida County Hospital     Cassia Regional Medical Center     Madison Memorial Hospital      Weiser Memorial Hospital    Gritman Medical Center
             Malad                          Burley                         Rexburg                        Weiser                     Moscow




          John Fullmer                 Joe Messmer                       Louis Kraml
             Trustee                 President and CEO               Chief Executive Officer
    Bingham Memorial Hospital       Mercy Medical Center           Bingham Memorial Hospital
            Blackfoot                      Nampa                            Blackfoot



                                                                                                                                                          45
                                                                                                                                      IHA Staff




      Steven A. Millard                 Stacey Carson                     Toni Lawson                  Carla J. Terry             Deanna O’Toole
          President                       RHIT, CTR               Vice President, Governmental    Vice President, Finance      Vice President, Human
                                   Vice President, Operations               Relations                                                Resources
                                     and Registry Services




   Chris Johnson, MPH                 Toni G. Pugmire               Nanette Hiller, RN, BSN      Denise Jozwik, RHIT, CTR        Darryl-lynn Oakes
       Epidemiologist                Director of Education           Director, Performance         Director, Cancer Data    Director, Communications and
Cancer Data Registry of Idaho                                            Improvement                 Registry of Idaho           Executive Assistant




 Ginger Floerchinger-Franks            Wendi Blauvelt                    Regina Eck                Shawnie Christensen      Maryann Sacks, RHIT, CTR
Director, Idaho Trauma Registry   Accounting/Payroll Specialist     Database Administrator            HR Generalist           Cancer Data Controller,
                                                                                                                            Cancer Data Registry of Idaho




 Loretta Travers, RHIT, CTR               Vicki Cate                   Cheryl Hansen
Cancer Data Controller, Cancer          Office Assistant          Trauma Registry Coordinator
   Data Registry of Idaho




            46
Convention Facilities




                        47
48
49
     P.O. Box 1278 ● Boise, ID 83701-1278
       208.338.5100 ● (FAX) 208.338.7800
               www.teamiha.org




50
                                                                                       th
                                            IDAHO HOSPITAL ASSOCIATION g76 ANNUAL CONVENTION gOctober 3 - 6, 2009 – SUN VALLEY, IDAHO

REGISTRATION INFORMATION: All persons attending programs of the Idaho Hospital Association or any programs of the allied societies must register and wear an IHA identification badge. The IHA
convention badge is your ticket to the general session and exhibit hall. Pre-registration is recommended and payment must accompany the registration form. The general registration fee will be charged
for all convention attendees (except IHA sponsors, exhibitors, speakers, auxilians/volunteers, students, and spouses of convention attendees). The fee is $100 for advance registration (must be received
by 5:00 p.m. on September 25), $140 thereafter.

Additional registration fees are charged by some organizations meeting concurrently with IHA. IHA sponsors, exhibitors, speakers, auxilians/volunteers, students and spouses of convention registrants
must register and must pay society section meeting fees for any society programs or functions attended. Pre-registration is required.

Each convention registrant needs to complete and return (by fax, mail, or online) an individual registration form. Copy the blank form as needed. Please print or type. Enter all events you plan to attend
including those that are no charge (N/C) by putting an -0- in the space provided. See reverse for additional registration and cancellation information.

NAME____________________________________________________________________________TITLE___________________________________________________________________________

HOSPITAL/ORGANIZATION__________________________________________________________________________________________________________________________________________

MAILING ADDRESS____________________________________________________CITY/STATE/ZIP________________________________________E-MAIL_________________________________

BUSINESS PHONE (_______)___________________FAX (_______)_______________________SPOUSE (only if attending)____________________________________________________________

                                                  ********************ONLINE REGISTRATION AVAILABLE AT: WWW.TEAMIHA.ORG********************
 #      Event                                                                                                                                                           Fee per       Number         Amount
                                                                                                                                                                        Person        of Tickets     Due

 IHA Sponsors, exhibitors, speakers, auxilians/volunteers, students, and spouses of convention registrants must register, but are not required to pay the general registration fee.

 1.     IHA GENERAL REGISTRATION ($100 before 9/25/09; $140 thereafter)                                                                                                 $100               1         $100
        [EXEMPT FROM THIS FEE are IHA sponsors, exhibitors, speakers, auxilians/volunteers, students, and spouses of convention registrants
        ONLY.]

 2.     General Session, Mon., Oct. 5, 8:30 – 11:30a (doors open at 8:00a with entertainment)                                                                           N/C

 3.     IHA Chairman’s Celebration Reception and Dinner, Sun., Oct. 4, 6:00 - 9:00p                                                                                     $60

 4.     Forum 1, “The US Healthcare Bubble and The Global Race for Value,” Mon., Oct. 5, 2:00 - 3:30p                                                                   $50
                                            st
 5.     Forum 2, “Culture Shift: Leading 21 Century Health Care,” Tues., Oct. 6, 9:00 - 11:30a                                                                          $75

 6.     American College of Healthcare Executives (ACHE) Luncheon and Education, Mon., Oct. 5, 11:45a - 1:30p                                                           $35

 7.     Auxilians/Volunteers Registration                                                                                                                               $40

 8.     Auxilians/Volunteers Meeting, Sun., Oct. 4, 1:00 – 3:00p                                                                                                        $15

 9.     Auxilians/Volunteers Luncheon and Education, Mon., Oct. 5, 12:00 noon – 5:00p                                                                                   $25

 10.    Auxilians/Volunteers Breakfast and Education, Tues., Oct. 6, 8:00a - 12:00 noon                                                                                 $25

 11.    Chivaroli Insureds Luncheon Meeting (FOR CHIVAROLI CLIENTS ONLY), Sun, Oct. 4, 1:00 - 3:00p                                                                     N/C

 12.    Community Benefit Reporting, Sun., Oct. 4, 3:00 – 5:00p (FOR IHA MEMBER HOSPITAL EMPLOYEES ONLY)                                                                N/C

 13     Critical Access Hospital (CAH) Quality Session (FOR IDAHO CAH HOSPITAL EMPLOYEES ONLY), Sat., Oct. 3, 1:00 – 5:00p                                              N/C

 14.    Critical Access Hospital (CAH) Breakfast Meeting, Mon., Oct. 5, 6:45 - 8:15a                                                                                    $35
 15.    Healthcare Financial Management Association, Idaho Chapter (HFMA), Mon., Oct. 5, 1:00 - 5:00p and Tues., Oct. 6, 7:30a - 12:00 noon                                 $75

 16.    Idaho Alliance of Leaders in Nursing (IALN) Membership Meeting and Breakfast (FOR IALN MEMBERS ONLY), Sun., Oct. 4, 7:30 – 9:00a                                    $30

 17.    Idaho Alliance of Leaders in Nursing (IALN)/The Hospital Cooperative, Sun., Oct. 4, 10:00a – 4:00p                                                                  $60

 18.    Idaho Association of Healthcare Risk Management (IDAHRM), Mon., Oct. 5, 12:00 noon - 5:00p                                                                          $35

 19.    Idaho Healthcare Human Resource Association (IHHRA) MEMBERS, Mon., Oct. 5, 11:30a - 5:00p and Tues., Oct. 6, 8:00a – 12:00 noon                                     $70

 20.    Idaho Healthcare Human Resource Association (IHHRA) NON-MEMBERS, Mon., Oct. 5, 11:30a - 5:00p and Tues., Oct. 6, 8:00a – 12:00 noon                                 $100

 21.    Idaho Health Information Management Association (IdHIMA)/Idaho Healthcare Information Management Society (IHIMS), Sun., Oct. 4, 1:00 – 5:00p and                    $25
        Mon., Oct. 5, 1:00 – 4:00p

 22.    IHA/QIO Stakeholders Meeting, Sat., Oct. 3, 8:00a - 12:00 noon                                                                                                      N/C

 23.    Idaho Society for Healthcare Engineering (ISHE), Sun., Oct. 4, 7:00a – 4:30p and Mon., Oct. 5, 1:00 – 2:30p                                                         $50

 24.    Idaho Society for Healthcare Marketing and Public Relations (ISHMPR) MEMBERS, Sun., Oct. 4, 10:00a - 5:00p                                                          $40

 25.    Idaho Society for Healthcare Marketing and Public Relations (ISHMPR) NON-MEMBERS, Sun., Oct. 4, 10:00a - 5:00p                                                      $65

 26.    Idaho Society of Directors of Volunteer Services (ISDVS), Sun., Oct. 4, 9:00a – 3:00p                                                                               $30

 27.    Idaho Society of Language Services in Healthcare (ISLSH), Mon., Oct. 5, 11:30a – 4:00p                                                                              N/C

 28.    Trustee Luncheon, Sun., Oct. 4, 11:45a - 12:45p                                                                                                                     $35

 29.    Trustee Education, Sun., Oct. 4, 1:00 – 5:00p                                                                                                                       $90

 TOTAL FEES


Cancellations: A non-refundable processing fee equal to 50 percent of the general registration fee (not to exceed $40) will be retained for all cancellations. Cancellations received after September 25
are non-refundable. All fees associated with an event are forfeited for those who fail to cancel within the stated time period or fail to attend an event. Registrants unable to attend are permitted and
encouraged to send a substitute at no extra charge.
When You Arrive: Attendees may pick up registration packets and receive general convention information at the IHA registration/information desk located in the convention center at the times detailed.

Americans with Disabilities Act: The Idaho Hospital Association wishes to take any steps required to ensure that no individual with a disability is excluded, denied services, segregated, or otherwise
treated differently than other individuals because of the absence of auxiliary aids and services. If you will need any of the auxiliary aids or services identified in the Americans with Disabilities Act, please
call 208/338-5100, ext. 201 by September 25.

Payment Information: Payment must accompany registration form.

“ Enclosed is my check payable to the Idaho Hospital Association           “ I authorize payment by credit card:    “MC        “VISA     “Discover             “AmEx

Credit card #:_________________________Exp. Date:_________ Security Code:_______________
Signature:_________________________________________________________________________                                                        Mail to: Toni Pugmire, IHA, P.O. Box 1278, Boise, ID 83701-1278
                                                                                                                                           If paying by credit card, registrations may be faxed to: 208/338-7800
                                                                                                                                           or you may register online at www.teamiha.org.
                                                                        IHAPAC GOLF TOURNAMENT (SCRAMBLE)
                                                                                           Saturday, October 3, 2009
                                                                                    Tee Times Starting at 10:30 a.m.
                                                                                           White Clouds Golf Course
                                                         (Tournament concludes on front 9 of Trail Creek Golf Course)
                                                                                                       Sun Valley, ID

                                                       Delays may occur. Please reconfirm your tee time with the pro shop
                                                                   or the IHA registration desk the day of the tournament.

                                                                                                              $100 PER PLAYER

                                                     Includes: 18 holes of golf, a riding cart, snack and beverage coupons, and tax.
                          Mulligan tickets will be sold at the registration table with proceeds going to the IHAPAC: 1/$10 or 3/$20.

                                           *****PRIZES WILL BE AWARDED*****




Player 1:                                                                        Handicap***:
Organization:
Home Address*:                                                                   Email**:
Player 2:                                                                        Handicap***:
Organization:
Home Address*:                                                                   Email**:
Player 3:                                                                        Handicap***:
Organization:
Home Address*:                                                                   Email**:
Player 4:                                                                        Handicap***:
Organization:
Home Address*:                                                                   Email**:
                                                                                 Tee Time Preference:
Place me in an incomplete foursome: □ (please check box)

*Home address is required for campaign reporting purposes.
**Email address required to receive tee time confirmation.
***Handicap is required. Please estimate handicap by subtracting usual score from par if player does not have an IGA handicap
(35 maximum).

                                              PRE-REGISTRATION IS REQUIRED
Payment for this event must be received on a personal check, personal VISA, MasterCard, Discover or American Express, or
money order made payable to IHAPAC. Corporate funds can only be accepted from proprietary hospitals and non-hospital
employees. Fax credit card registrations to IHA at 208.338.7800, ATTN: Toni Pugmire or mail to IHAPAC, P.O. Box 1278,
Boise, ID 83701-1278, ATTN: Toni Pugmire. Registrations must be received by 5:00 p.m. on September 25.

IMPORTANT NOTE: If payment has not been received prior to an event and the registrant fails to attend, or does not cancel
within the stated time period (by 5:00 p.m. on September 25), the entire registration fee in addition to a processing fee of $40 will
be billed.

PERSONAL check made payable to IHAPAC enclosed for: $
PERSONAL VISA/MC/AMEX/DISCOVER#:
Expiration Date:                 Security Code:                           Total to be charge to card: $
Signature:




                               SPONSORED BY:
                                     FLY FISHING CLINIC
                                       Saturday, October 3, 2009
                                            1:00 – 5:00 p.m.

                  All participants are to meet at the Baldy Bus Loop on the Sun Valley Campus
                                      @ 12:30 p.m. for a 1:00 p.m. departure.

                   This is an excellent opportunity for BEGINNERS of this sport.

                  *****THE CLASS IS LIMITED TO TEN (10) PARTICIPANTS*****

WHAT’S INCLUDED?
  •   Instruction by licensed, insured and bonded guides
  •   All equipment (rod, reel, line, waders)
  •   Day Fishing License
  •   Transportation

LOCATION

Participants will be transported to a location to be determined by Lost River Outfitters.

COST

This clinic is being sponsored by Chivaroli & Associates Insurance Services. There is no charge to
participants; however, the clinic is limited to 10. A drawing will be held on Monday, September 28, and the
lucky registrants whose names are drawn will be notified on September 29. Registration forms must include
a valid email address to qualify for the drawing as the lucky participants will be notified electronically.
Substitutions are not permitted. If your name is drawn and you are not able to participate, please notify
IHA as soon as possible. Registration forms must be received at IHA by 5:00 p.m. on September 25, 2009 to
be eligible for the drawing.

Name:
Title:
Organization:
Address:
City/State/Zip:
Phone:                                Fax:                                   Cell #:
Email:

NOTE: Cell phone number will ONLY be used if it is necessary to contact you with a change in schedule.

Please mail registration to: Toni Pugmire, IHA, P.O. Box 1278, Boise, ID 83701-1278 or fax to
208.338.7800, ATTN: Toni Pugmire.

         SPONSORED BY:

				
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