John Rendina is an innovative global business professional and enterprise wide change agent. He is a strategic, results-driven, client service and operations professional with extensive experience in marketing and managing profitable insurance programs. John's strengths include expertise in the identification and implementation of risk management solutions, and exceptional relationship building with teams and customers.
John W. Rendina Chatham, NJ 07928 (Home) 973.635.8348 email@example.com (Cell) 973.452.3462 Profile Innovative global business professional and enterprise wide change agent. Strategic, results-driven, client service and operations professional with extensive experience in marketing and managing profitable insurance programs. Strengths include expertise in the identification and implementation of risk management solutions, and exceptional relationship building with teams and customers. Professional Experience Global Aerospace, Inc., Parsippany, NJ, Director of Operations 2006 - Present Provide strategic leadership and transactional management support to claims, finance and underwriting operations units to ensure the highest levels of service are provided to clients, brokers and industry partners involved in the Aviation Industry. Developed and executed a strategic corporate plan that improved business unit productivity by 35% through the implementation of enhanced workflow processes and web based technology solutions for underwriters and producers. Implemented tactical P&L initiatives which allowed risk management and sales units to provide enhanced products and services to producers and clients which significantly increased revenue and retention. Established sales, marketing and service programs with 25 key producers across the United States that increased their annual production in excess of 15% per agency over the last 4 years. Recruited talented account management into key positions across the organization, enhancing the level of services provided to producers and customers which has improved client retention by 17%. Implemented a web based document generation system in 2009 allowing company support staff, agents / brokers and customers to generate and deliver 280,000+ claims and underwriting documents achieving savings of 12% annually. Aon Corporation, New York, NY, Director of Policy Services 2001 - 2006 Developed, coordinated and managed the P&L for a Policy Maintenance Unit that supported 2,500+ commercial insurance clients. Managed the assimilation of people and systems, and the creation of a customer operations center in the Atlantic Region that processed 200,000+ policies, endorsements, premium audit and retrocessional annual program reviews which resulted in a 92% client retention ratio. Developed methodologies for Premium Audit Services that provided clients with preliminary / post audit preparation and calculation of exposure (payroll, sales, etc.) leading to significant premium reductions and an increase in professional service fees of $3 MM annually. Established procedures for account and risk-specific coverage and contract analysis for standard and specialty commercial lines (Aviation, Marine, D&O, E&O, EPLI), yielding a 64% efficiency gain and a 17% reduction in E&O costs. BusinessEdge Solutions, New York, NY, P&C Insurance Consultant 2000 - 2001 Provided business analysis, project management and technology implementation services to major insurance companies. GE Capital / GE Financial Assurance, Ft. Washington, PA, e-Commerce Manager 1998 - 2000 Managed Product Development, Underwriting and Operations Units that sold and serviced web-based insurance programs. Managed e-commerce operations in four insurance call centers with 150+ staff at each location that supported new and renewal sales, in-force service transactions, retention initiatives, and customer engagement programs. Created e-commerce insurance processes and procedures for marketing, underwriting, claims and customer service units of a $300 MM personal lines insurance division that improved sales revenue by 43% and yielded $10 MM in annual savings. Managed web-based projects that integrated direct telephone sales and support systems with underwriting and client management systems reducing operational support costs by over 20%. John W. Rendina Page 2 General Accident / CGU Insurance, Philadelphia, PA, Territory Manager 1997 - 1998 Directed strategic planning, sales, marketing and underwriting management of small commercial and personal insurance programs. Managed profitable P&L results for a $162 MM book of commercial & personal lines business in Delaware, Maryland, District of Columbia, and eastern Pennsylvania which produced a 69% loss ratio. Implemented producer incentive compensation plans that increased production by 23% and rewarded producers for exceptional underwriting performance. Underwrote and processed 3,800 accounts a month, with a 93% renewal retention ratio. Managed the formation of a “leading edge” national small commercial and personal insurance Operations Center that handled countrywide initiatives such as re-underwriting, agency book transfers and carrier consolidations. P&C Insurance Consultant 1993 - 1996 Provided insurance consulting services to the following clients: Marshall & Swift, Princeton, NJ - Property Casualty - Valuation Services Developed business processes for a national building and contents inspection and valuation services company. Insurance Services Office, New York, NY - Underwriting Information – Data Services Supported product design, development and sales of electronic insurance underwriting and data services. Nippon Management Company, New York, NY - Product Management – Compliance Services Provided support on product development, competitor analysis, state product filings and regulatory compliance matters. The Wheatley Group, Ltd. (WINS), Stamford, CT - Property Casualty - IT Sales Provided insurance IT system sales support, implemented marketing strategies, restructured product sales brochures. The Johannes Companies, Dayton, OH - Managing General Agency - Business Strategy Implemented and managed a strategic business restructuring and development plan for a Managing General Agency . Allianz–Jefferson Insurance Group, Jersey City, NJ Senior Market Underwriter 1989 - 1993 P&L responsibility for $37 MM nationwide commercial and personal habitation, automobile, and marine programs. Allstate Insurance Company, Mt. Olive, NJ., Senior Claims Representative 1987 - 1989 Responsible for coverage interpretation, negotiation, and settlement of automobile and property insurance claims. Education Bachelor of Science, Business and Marketing, 1986, Susquehanna University, Selinsgrove, PA Certification / License P&C Agent / Broker – New Jersey
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