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					               SUPPORTING PEOPLE
             STEADY STATE CONTRACT




Sefton Metropolitan Borough Council and (x)


CONTRACT ID NUMBER:    X

PROVIDER ID NUMBER:    x
                                                    CONTENTS

PARTIES TO THE AGREEMENT ……………………………………………………………… 4

1    DEFINITIONS AND INTERPRETATION ..................................................................4
2    START AND DURATION OF THIS AGREEMENT...................................................9
3    ENTIRE AGREEMENT .............................................................................................9
4    PRIORITY OF DOCUMENTS ...................................................................................9
5    ASSIGNMENT AND SUB-CONTRACTING .............................................................9
6    AGENCY.................................................................................................................10
7    THE CONTRACT MANAGER ................................................................................11
8    SP PAYMENT.........................................................................................................11
9    THE SUPPORT SERVICES STANDARD ..............................................................12
10   FRAUD ...................................................................................................................12
11   CONTRACT REVIEW.............................................................................................13
12   STATUTORY DUTIES ............................................................................................13
13   COMPLAINTS PROCEDURE.................................................................................14
14   STAFF ....................................................................................................................14
15   EQUAL OPPORTUNITIES .....................................................................................15
16   RECORDS AND INFORMATION ...........................................................................16
17   DATA PROTECTION ACT .....................................................................................18
18   HEALTH AND SAFETY..........................................................................................18
19   CONFIDENTIALITY................................................................................................19
20   FREEDOM OF INFORMATION ACT (FOIA)..........................................................20
21   INSURANCE...........................................................................................................21
22   YOUR LIABILITIES AND INDEMNITIES ...............................................................22
23   OUR LIABILITIES AND INDEMNITIES..................................................................22
24   DEFAULTS, EARLY REVIEW AND SUSPENSION...............................................23
25   TERMINATION .......................................................................................................25
26   FORCE MAJEURE .................................................................................................27
27   DISPUTE RESOLUTION ........................................................................................27
28   VARIATIONS TO THE AGREEMENT ....................................................................29


                                              Commercial In Confidence                                       Page 2 of 46
29       WAIVER..................................................................................................................29
30       INFORMATION AND RETENDERING ...................................................................29
31  THE TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT)
REGULATIONS 1981 (TUPE)..........................................................................................30
32       BEST VALUE .........................................................................................................30
33       CONTRACT (RIGHTS OF THIRD PARTIES) ACT 1999 .......................................30
34       NOTICES ................................................................................................................30
35       CONFLICT OF INTEREST .....................................................................................31
36       RECOVERY OF SUMS DUE ..................................................................................31
37       LAW AND JURISDICTION.....................................................................................31
38       SEVERABILITY ......................................................................................................32
39       REMEDIES CUMULATIVE .....................................................................................32
40       OUR FUNCTIONS AS A LOCAL AUTHORITY......................................................32
41       PROVIDER WARRANTY .......................................................................................32
42       CONCLUSION OF CONTRACT .............................................................................32
SIGNATURES ...................................................................................................................34


Schedules and Appendices:

Appendix 1                  Service Standards …………………………………………………..……..35

Appendix 2                  RSL / Agency Relationships …………………………………………..….41

Appendix 3                  Client Record Form ………………………………………………………..44

Appendix 4                  Variation to Contract Notice ………………..……………………………..46



This Agreement is dated X

The parties to the agreement are:

1.       Sefton Metropolitan Borough Council of 7th Floor Merton House Bootle L20 3UU
         (referred to in this Agreement as ‘we’ or the council ) which will include specific
         departments where noted and

2.       X, which is (e.g. a company limited by guarantee) No: X (referred to in this
         Agreement as ‘you’ or the provider).

TERMS AND CONDITIONS OF THE AGREEMENT


                                                  Commercial In Confidence                                      Page 3 of 46
1      DEFINITIONS AND INTERPRETATION

1.1    When they are used in this Agreement, the terms and expressions set out below in
       the first column have the meanings set out in the second column.

“Abuse”                                Abuse is the violation of an individual’s human and
                                       civil rights by any other person or persons. This
                                       occurs in many forms and may be a single act or
                                       repeated acts. It may also be a failure to act to
                                       protect vulnerable people. Abuse may, or may not,
                                       result in the person being physically injured or ill;

“Accreditation”                        Means the process devised by the Council to
                                       evaluate a provider as one that can be contracted
                                       with;

“Caldecott Principles”                 Means the principles arising from the Caldecott
                                       Enquiry;

“Confidential Information”             Means information obtained from or relating to
                                       either you or us, or our or your business or our or
                                       your affairs, servants, agents or employees, or any
                                       information regarding the Service Users;

“Contract Manager”                     Means the person referred to in clause [7]
                                       (Contract Manager);

“Contract Review”                      Means a review of the Contract including the
                                       Support Services provided in accordance with
                                       clause [11] (Contract Review);

“Day/s”                                Means Monday to Sunday inclusive;

“Default Notice”                       Means a notice setting out the nature of the default
                                       committed and, if the default can be put right, the
                                       action required to put it right and the timescale
                                       within which it is to be put right. Any such
                                       timescale must be reasonable in all the
                                       circumstances. If the default is a serious default
                                       then we will be entitled to arrange for a competent
                                       person (which may be one of our employees) to
                                       carry out an investigation into the serious default;

“Default”                              Means any failure, either on our part or yours to
                                       carry out our respective obligations under this


                                  Commercial In Confidence                    Page 4 of 46
                                      Agreement;

“Deputy Prime Minister”               Means the person who holds the position of
                                      Deputy Prime Minister at any given time or any
                                      person authorised to act on her or his behalf (who
                                      may be an employee of the Office of the Deputy
                                      Prime Minister) or any person succeeding to her or
                                      his functions concerning Supporting People;

“Early Contract Review Notice”        Means a notice which we are entitled to serve on
                                      you stating that one or more of the Support
                                      Services Contract Reviews has been brought
                                      forward and the date on which it is, or they are, to
                                      start;

“Exempted Information”                Means any information or category of information,
                                      document, report, contract or other material
                                      containing information relevant to this Agreement
                                      that both parties have agreed as potentially falling
                                      under the Freedom of Information Act Exemption
                                      at this time this agreement started. The parties
                                      recognise that this status may change with the
                                      passage of time;

“Financial Year”                      Means a period of 12 months from 1 April in one
                                      year to 31 March in the next;

“FLAP agreements”                     Means the model agreements produced and
                                      published by the Financial and Legal Advisory
                                      Panel to address the changes in the Registered
                                      Social Landlord / Managing Agent contractual
                                      relationships;

“FOIA”                                Means Freedom of Information Act 2000;


"FOIA Exemption"                      Means any applicable exemption to the FOIA
                                      including, but not limited to, confidentiality (Section
                                      41 FOIA), trade secrets (Section 43 FOIA) and
                                      prejudice to commercial interests (Section 43
                                      FOIA);

“Grant Condition"                     The conditions imposed on the payment of the
                                      grant the conditions set out in Annex B of the
                                      Supporting    People    Programme     (England)
                                      Conditions 2003;


                                 Commercial In Confidence                     Page 5 of 46
“Information Sharing Protocol (ISP)”    The ISP is the sharing of information between
                                        authorities including up-to-date information about
                                        service providers where there are events or
                                        concerns that may be relevant to their contractual
                                        relationship;

“Key Performance Indicators”            Means the key performance indicators relating to
                                        Supporting People set out in guidance issued by
                                        the Deputy Prime Minster from time to time;

“Mediator”                              Means an individual who is appointed in
                                        accordance with clause [27] (Dispute Resolution)
                                        to mediate between you and us if we are in
                                        dispute;

“ODPM”                                  Office of the Deputy Prime Minister;

“Persistent Default”                    Means where you have committed two or more
                                        defaults during any period of 6 months, whether or
                                        not these are the same defaults or different
                                        defaults and even if you put the default right each
                                        time;

“Premises”                              Means those properties listed in Schedule [1] at
                                        which you are to provide the Support Services and
                                        that are within the boundaries of Sefton for the time
                                        being;

“Quality     Assessment   Framework These are a set of core and supplementary Quality
(QAF)”                              Standards which SP Providers are expected to
                                    work to;

“Regulatory Body”                       Means a body which is established either by
                                        statute or in some other way and to whose
                                        regulatory powers either one or both parties are
                                        subject. However, this does not include any body
                                        of which membership is voluntary;

“Resumption Notice”                     Means a notice referred to in clause [24.13];

“Serious Default”                       Means a default on your part which in our opinion
                                        materially prejudices the health, safety or welfare
                                        of a Service User, or any failure to meeting the
                                        accreditation criteria throughout the duration of this
                                        contract


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“Service   Performance    Indicators These are a set of performance indicators based
(SPI’s)”                             on national and local indicators which measure
                                     specific areas of service provision and delivery.
                                     SP Providers must measure their services in line
                                     with these indicators and submit quarterly SPI
                                     returns to us;

“Service User”                       Means a eligible person who receives or who may
                                     receive the Support Services which you are to
                                     provide under this Agreement;

“SP”                                 Means the term Supporting People;

“SP Payment”                         Means the payment due to you for the provision of
                                     the Block Gross Support Services

“SPLS”                               Means Supporting People Local System database
                                     operated by the Administering Authority;

“Start Date”                         Means the date indicated on page 5 unless you are
                                     otherwise notified;

“Support Services”                   Means the support services listed in Schedule [1],
                                     which are listed against the Premises at which they
                                     are to be provided and ‘Support Service’ means
                                     any one of them;

“Supporting People Subsidy”          Means the amount we will pay you for each Eligible
                                     Service User who, either as tenant under a
                                     tenancy agreement with you of part of the
                                     Premises, or as service user under a support
                                     services agreement with you, receives Support
                                     Services from you. These amounts are set out in
                                     Schedule [2];

“Suspension Notice”                  Means a notice we serve on you under clause
                                     [24.9] which sets out details of the Support
                                     Services which are to be suspended whilst we
                                     investigate a serious default;

“TUPE”                               Means the Transfer of Undertakings (Protection of
                                     Employment) Regulations 1981 (including all the
                                     amendments made to these Regulations since
                                     1981 which are still in force) and the Acquired
                                     Rights Directive;


                                Commercial In Confidence                  Page 7 of 46
“Variation Notice”                        Means a notice served in accordance with clause
                                          [28] (Variation to the Agreement) as at Appendix 4;

“Variation”                               Means a variation to this Agreement or to the
                                          Support Services, made in accordance with clause
                                          [28] (Variation to the Agreement);

“Vulnerable Person”                       For the purpose of this agreement, a vulnerable
                                          person shall be:

                                          Any persons aged 16 years or over who, by reason
                                          of frailty associated with ageing physical or
                                          sensory illness or disability, mental illness or
                                          learning disabilities, are deemed to be at risk if
                                          there has been some significant and avoidable lack
                                          of care or ill treatment either through commission
                                          or omission by him / herself or others

                                          or

                                          Any persons aged 16 years or over who due to
                                          history of substance misuse are sufficiently
                                          vulnerable to exploitation or other forms of harm;
“we”                                      Means not only the person referred to at the start
                                          of this Agreement as ‘we’ but also any person to
                                          whom we may assign this Agreement and any
                                          person who takes over our statutory functions.
                                          Unless the context otherwise requires, ‘us’ shall
                                          also be taken to refer to ‘we’;
“Working Days”                            Means between 9:00am and 5:00pm Monday to
                                          Friday inclusive, but does not include any days
                                          which are bank holidays or public holidays;
“you”                                     Means not only the person referred to as ‘you’ at
                                          the start of this Agreement but also any person to
                                          whom you assign your interest in this Agreement
                                          (although you will need our permission under
                                          clause [5] (Assignment and Sub-contracting) to
                                          do so);

1.2     Unless the context makes it clear that this is not what is intended, any reference in
        this Agreement to:

        1.2.1 the feminine includes a reference to the masculine and vice versa;

        1.2.2 the singular includes a reference to the plural and vice versa;

                                     Commercial In Confidence                   Page 8 of 46
      1.2.3 a person includes a reference to an individual or a firm, partnership,
            company, or corporation;

      1.2.4 a ‘clause’ or a ‘schedule’ in this Agreement means a reference to a clause or
            schedule of this Agreement.

1.3   The headings in this Agreement are for ease of reference only and do not affect its
      interpretation.

1.4   Any reference in this Agreement to any enactment, order, regulation or other similar
      instrument is to be taken to mean a reference to any such enactment, order,
      regulation or other similar instrument which is in force for the time being. This
      includes (for as long as they are in force):

      1.4.1 any amendments or modifications to any such enactment, order, regulation
            or other similar instrument; and

      1.4.2 any re-enactment of any such enactment, order, regulation or other similar
            instrument.

2     START AND DURATION OF THIS AGREEMENT

2.1   This Agreement will take effect from the start date which is X

2.2   This agreement will end on X, or unless terminated in line with Clause [25]
      (Termination).

3     ENTIRE AGREEMENT

      This Agreement sets out all the terms and conditions that you and we have agreed
      regarding the provision of the Support Services. This means that it supersedes any
      representations, documents, negotiations or understandings, whether oral or
      written, made, carried out or entered into before the start date of this Agreement. .

4     PRIORITY OF DOCUMENTS

      If there is any inconsistency or conflict between what is set out in the terms and
      conditions of this Agreement and what is set out in any of the schedules, then what
      is set out in the clauses will take precedence.

5     ASSIGNMENT AND SUB-CONTRACTING

5.1   If you want to sub-contract your obligations under this Agreement, then you must
      first obtain our written consent

5.2   However, even if we have given our consent to your sub-contracting the carrying
      out of your obligations under this Agreement we can subsequently withdraw it,


                                   Commercial In Confidence                  Page 9 of 46
      provided that we act reasonably in doing so and give you reasonable notice. This
      means that at the end of the notice period you will have to terminate the sub-
      contract concerned.

5.3   You should note that our giving you our consent to sub-contract will not relieve you
      of your obligations under this Agreement. You remain responsible for the acts,
      defaults and neglect of any sub-contractor or any employee, agent or servant of any
      such sub-contractor, as if they were your own acts, defaults and neglect. This will
      be the case even if, as a condition of our giving our consent we require the sub-
      contractor to agree directly with us that it will carry out all your obligations under this
      Agreement.

5.4   You may not

      5.4.1 Assign your interest in this Agreement or any part of it to any other person; or

      5.4.2 Create any interest in this Agreement or any part of it (for example by way of
            a trust); or

      5.4.3 Create any security over this Agreement or any part of it (for example, by
            way of a fixed charge)

5.5   Notwithstanding clause [5.5], our consent will not be required to a floating charge
      over substantially the whole of your assets, property and undertaking.

5.6   The advent of Supporting People has fundamentally changed the nature of the
      agreements between Registered Social Landlords / Managing Agents.

5.7   You must:

      5.7.1 Review all registered Social Landlord / Agency Management agreements to
            ensure they “fit” the post April 2003 Supporting People financial agreements /
            arrangements applicable to your particular sector as detailed in Appendix 2
            You should endeavour to use the model as recommended by us where
            appropriate.

      5.7.2 Make available at the request of the Supporting People Team any such
            arrangements outlined in clause [5.7.1].

6     AGENCY

6.1   You must not represent to anyone, nor allow any of your employees or agents to
      represent to anyone, that you are our agents or servants.

6.2   In addition, you must not enter into any contract on our behalf or on behalf of any of
      the Service Users, or in any way claim that you are authorised to do so. This
      includes not binding us, or any of the Service Users to carrying out, varying,

                                    Commercial In Confidence                      Page 10 of 46
      releasing or discharging any obligation, whether or not by way of a formal contract.

6.3   You do not have the power under this Agreement to make, vary, discharge or waive
      any byelaw or regulation of any kind and you must not represent yourself as having
      any such power.

6.4   Except with the written consent of the other party, neither shall make any press
      announcements or publicise the contract or performance of the contract.

7     THE CONTRACT MANAGER

7.1   Both parties must appoint a person to exercise their rights and responsibilities
      under this Agreement, called the ‘Contract Manager’. This will not limit in any way
      either parties rights or obligations.

7.2   Details of the person the parties have appointed to act as Contract Manager from
      the start date are set out in Schedule [4] .

      If the contact details of the Contract Manager change the relevant party must notify
      the other party and supply updated contract details in accordance with clause [34]
      (Notices).

7.3   The Contract Managers will also be entitled to appoint another other person or
      persons to exercise some or all of functions (each a ‘deputy Contract Manager’).

7.4   Any such notice referred to in clauses [7.3] or [7.4] must contain the same details
      regarding the replacement Contract Manager or (replacement) Deputy Contract
      Manager as are set out in the Schedule regarding the original Contract Manager.

      Until the relevant party has notified the other of any change in the identity of the
      Contract Manager or the Contract Manager has notified the other party of any
      change in the identity of a deputy Contract Manager, both parties will be entitled to
      treat the last person notified to them as the Contract Manager or the Deputy
      Contract Manager (as the case may be).

8     SP PAYMENT

8.1   In return for you carrying our your obligations under this agreement we must pay you the
      contract Price relating to each Support Service. The Price for each service shall be agreed
      between the Service Purchaser and the Service Provider and shall be set out in schedule 2
      (Summary Financial Schedule).

8.2   We must pay you the Contract Price for each Support Service in instalments in advance.
      The payment will be made 28 days in advance.

8.3   We will make payments to you by cheque.



                                    Commercial In Confidence                      Page 11 of 46
8.4      SP charges to service users should not be increased without prior written consent.

8.5      The SP price for each support service may be reviewed annually.

8.6 The SP Price does not include VAT. If you are providing a service on which VAT is
    chargeable (including services which attract a zero rate of VAT) you must provide us
    with an invoice for payment of the Contract Price on or as soon as possible after the
    Commencement Date. This invoice should cover the period from the Commencement
    Date until the end of the current Financial Year. After that, you must send us an invoice
    at the start of, and in respect of, each new Financial Year. The invoice must set out
    details of the Support Services for which payment is claimed and such other supporting
    information and documentation as we may reasonably require from time to time.

8.7      You must notify us in writing, within 10 Working Days of receiving a revised
      schedule from us, of any errors in it of which you are aware or of any changes to it
      which you think should be made, or within 10 days of new eligible service users that
      you think a payment should be made.

9        THE SUPPORT SERVICES STANDARD

9.1      You must provide the Support Services in accordance with your obligations under
         this Agreement and with all the skill, care and diligence to be expected of a
         competent provider of services of a similar kind to the Support Services.

9.2      In providing the Support Services you (and any sub-contracts) must also comply
         with:

         9.2.1    any and all codes of practice, performance ratings and quality standards
                  that are laid down in this Agreement or that are issued to you as part of an
                  agreed Variation Notice;

         9.2.2   all statutory provisions which apply to the Support Services

         9.2.3    the European Convention of Human Rights

         9.2.4    the provisions of the Disability Discriminations Act 2006

         9.2.5    as far as possible with the National Equality Standard for local
                  government, which provides a common approach for dealing with equality
                  for race, gender and disability. Contractors must have the mechanisms in
                  place, which will assist the Council to comply with the requirements of the
                  National Equality Standards.

10       FRAUD

10.1     You shall safeguard the Supporting People Programme funding against fraud
         generally and in particular, fraud on the part of your staff, or your directors and

                                     Commercial In Confidence                   Page 12 of 46
       suppliers. You must notify us immediately if you have reason to suspect that any
       fraud has occurred or is occurring or is likely to occur.

11     CONTRACT REVIEW

11.1   We shall be entitled to carry out a Contract Review of each of the Support Services
       (as set out in Schedule [3a]). Subject to Clause 11.2 below the Contract Review
       may take place quarterly / 6 monthly / annually or as determined by us. You shall
       use reasonable endeavours to co-operate with us in carrying out such Contract
       Reviews. This will also include the sending us relevant information which we may
       require from time to time not withstanding clause [16]. The review will be completed
       when we have notified you in writing.

11.2   We may carry out a Contract Review at a different time if;

       11.2.1        we are entitled to do so under clauses [24] or

       11.2.2        if we are required to do so under any service review and monitoring
                     programme approved by the Commissioning Body

11.3   Each Contract Review must be carried out in accordance with our current Contract
       Review Policy and any such process may be updated periodically by us. Any
       Contract Review may result in remodelling, repricing or decommissioning the
       service after a maximum 6 month notice period.

12     STATUTORY DUTIES

12.1   We have various statutory duties in relation to this Agreement (for example, under
       Part 1 of the Local Government Act 1999 (Best Value) to carry out a regular review
       of the Support Services, and the review referred to in clause [9] (Support Services
       Standard)). We are also required to carry out service planning for Supporting
       People generally.

12.2   You must fully co-operate with us in carrying out any such statutory duty or
       requirement and subject to clause [17] (Data Protection Act) you must make
       available to us such facilities and such assistance as we may reasonably request
       provided we have given you reasonable notice.

12.3   For example, you must allow us access to:

       12.3.1   your employees; and

       12.3.2   all information, reports, financial accounts, documents, records (whether in
                paper or electronic form) and data which you hold or have access to

       in each case who or which are relevant to this Agreement or the Support Services.


                                    Commercial In Confidence                  Page 13 of 46
12.4 You must also allow us to take copies of the information, reports etc referred to in
     clause [12.3.2].

12.5 Any information, reports etc made available to us under this clause [12] (Statutory
     Duties) shall be treated by us as Confidential Information and therefore subject to
     the provisions of clause [19] (Confidentiality).

13     COMPLAINTS PROCEDURE

13.1   You must operate a complaints procedure, and at our request provide us with a
       copy.

13.2   Your complaints procedure must either:

       13.2.1   be approved by us (this could be within our Accreditation process) and we
                must not be unreasonable or delay in giving our approval; or

       13.2.2   comply with the requirements of any Regulatory Body to which you are
                subject, including any change in such requirements.

13.3   At our reasonable request, you must supply us with a copy of your records and your
       responses relating to complaints made in relation to the Support Services.




14     STAFF

14.1   You must employ sufficient numbers of people of sufficient ability, skill, knowledge,
       training or experience so as to supervise and properly provide the Support
       Services.

14.2   You must have a Recruitment and Selection Policy and provide us with a copy of
       this at our request.

14.3   You must keep records of all staff training undertaken and allow us to inspect these
       records at our request.

14.4   You must carry out enhanced checks with the Criminal Records Bureau on all staff
       employed or (if any) volunteers engaged to provide, or supervise the provision of
       the Support Services. These checks as a minimum must be undertaken every
       three years for staff and must be at the Enhanced level.

14.5   PROTECTION OF VULNERABLE ADULTS

14.5.1 You must have a Protection of Vulnerable Adults Policy that reflects the principles
       and procedures of the Local Authority’s Protection of Vulnerable Adults Policy.

                                   Commercial In Confidence                   Page 14 of 46
       Staff must be trained in this area and made fully aware of this policy. If relevant, you
       must also operate a Child Protection Policy.

14.5.2 You must at all times comply with the relevant legislative requirements set out
       within the Quality Assessment Framework, issued through the Office of the Deputy
       Prime Minister and in particular, the guidance developed under ‘No Secrets’, and at
       all times maintain the standards required by the Quality Assessment Framework.

14.5.3You should have in place all relevant policies and should ensure that these are
      updated as required and that all staff are trained in their reporting obligations under
      ‘No Secrets’.

14.5.4 You must comply with any policies and procedures currently in place for the
      protection of vulnerable people and must fully support and co-operate with us in the
      implementation of any future policies and procedures which may be introduced.

15     EQUAL OPPORTUNITIES

15.1   You must:

       15.1.1   operate an equal opportunities policy for as long as this Agreement is in
                force; and

       15.1.2   provide us with a copy of any such policy at our request.

15.2   You must use all reasonable endeavours to make sure that your equal opportunities
       policy complies with all statutory obligations as regards discrimination on the
       grounds of colour, race, nationality, cultural or ethnic origin, marital status, gender,
       age, disability, religion or sexual orientation in relation to:

       15.2.1   decisions made by you in the recruitment, training or promotion of staff
                employed or to be employed in the provision of the Support Services;

       15.2.2   the provision of the Support Services; and

       15.2.3   the carrying out of your obligations under this Agreement.

15.3   You, and any subcontractor employed by you, shall observe as far as possible, the
                                         s
       Commission for Racial Equality' Race Relations Code of Practice in employment
       as approved by Parliament and issued in 1984. This gives practical guidance to
       employers and others on the elimination of racial discrimination and the promotion
       of equality of opportunity in employment, including the steps that can be taken to
       encourage members of ethnic minorities who are under-represented in the
       workforce to apply for jobs or take up training opportunities.

15.4   In the event of any finding of unlawful racial discrimination being made against you,
       or any subcontractor employed by you, during the contract period by any court or

                                    Commercial In Confidence                     Page 15 of 46
       industrial tribunal, or of an adverse finding in any formal investigation by the
       Commission for Racial Equality over the same period, you shall inform us of this
       finding and shall take appropriate steps to prevent repetition of the unlawful
       discrimination.

15.5   You shall, on request, provide us on behalf of the CLG with details of any steps
       taken under Clause 15.4.

15.6   You shall provide such information as we may reasonably request for the purpose
       of assessing your compliance with the above conditions, including, if requested,
       examples of any instructions, recruitment advertisements or other literature, and
       details of monitoring applicants and employees.

15.7   In providing the Support Services, you must observe our Race Equality Scheme.
       The Race Relations (Amendment) Act 2000 places new duties on all ‘public
       authorities’ to promote race equality. We are required to prepare and publish a
       Race Equality Scheme that shows how we plan to do this, through setting out an
       action plan for improvement and change, together with identifying clear targets so
       we can measure our progress. In order to meet this new ‘general duty’ we must
       ensure that, in carrying out our functions as a council, we take account, in
       everything that we do, of the need to:

             Eliminate unlawful racial discrimination;
             Promote equality of opportunity; and
             Promote good relations between people of different racial groups
       15.7.1 We also have to meet a new ‘special duty’ to ensure our recruitment,
              selection, training and promotion arrangements, grievance and disciplinary
              policies and procedures for our employees operate fairly.

16     RECORDS AND INFORMATION

16.1   You must compile and maintain such information as we may reasonably require to
       enable us to submit to the Deputy Prime Minister any information or data required
       by him for the purposes of evaluating the Key Performance Indicators / Service
       Performance Indicators. In specifying the information to be compiled and
       maintained for this purpose we will have regard to any directions or guidance that
       the Deputy Prime Minister may issue relating to the form and extent of such
       information. Baseline monitoring information is set out in Schedule [3].

16.2 You must make available to us the information referred to in clause [16.1] at
     quarterly intervals commencing from the start date and at such other times as we
     may reasonably require. You must complete the SPI Monitoring Return, a client
     monitoring return and return by the deadline issued by the SP Team.


                                   Commercial In Confidence                 Page 16 of 46
16.3   In addition, at our reasonable request (but subject to clauses [17] (Data
       Protection Act) and [19] (Confidentiality)) you must provide us with:

       such information which we may reasonably require for the purpose of assessing
       how you are carrying out your obligations under this Agreement and the safety and
       welfare of the Service Users, including:

       16.3.1 Information on, and the names of, the Service Users. It is mandatory
       requirements that you complete a Client Record Form in accordance with the client
       records guidance.

       16.3.2     It is a mandatory requirement to complete and submit the Outcomes
                framework documentation at a minimum of annually as well as when a client
                vacates the service. Please refer to your service specification for any targets
                set under the contract.

       16.3.3 Any information (including original contracts, invoices, receipts, credit
             notes, vouchers, statements and books) relating to your claim(s) for payment

Notwithstanding clause [16.3], you must allow the Contract Manager or any person
      authorised by her, together with appropriate staff, at all reasonable times to inspect
      or witness the provision of the Support Services.

16.4   In inspecting or witnessing the provision of the Support Services we will have
       proper regard to the nature of the Support Service being provided, particularly
       where this involves victims of domestic violence or other sensitive services for
       vulnerable client groups.

16.5   You must notify us if:

       16.5.1     there is a change in who controls the majority of the shares in, or the
                  voting rights amongst shareholders or members of, your organisation;

       16.5.2     there is a material change in the objects of your organisation;

       16.5.3     you merge with another organisation;

       16.5.4     you transfer your engagements to another organisation;

       16.5.5     you in any way transfer your business to another organisation;

16.6   The originals of all documents referred to in this clause [16] must be retained safely
       by you for a period of six years from the date of the last payment to you under or by
       virtue of this Agreement

16.7   The Civil contingencies Act 2004 places a duty on the purchaser to ensure that
       critical functions continue to operate in the event of an emergency.

                                      Commercial In Confidence                      Page 17 of 46
       You must acknowledge this duty and are required to:

       a) Assess the risk of emergencies occurring and use this to inform contingency
          planning

       b) Put in pace emergency plans, exercise them to ensure they are effective and
          offer training to staff who may become involved in emergency responses

       c) Out in place business continuity plans to ensure that they can continue to
          exercise crucial functions in the event of an emergency

       During the course of this agreement both parties will work to ensure that such
       business continuity plans are established to meet the needs of both parties

17     DATA PROTECTION ACT

       Both of us must comply with the requirements of the Data Protection Act 1998
       insofar as they apply to the provision of the Support Services and/or otherwise to
       this Agreement. You shall ensure that you are authorised to supply to us as a Data
       Processor any personal data required to be supplied to us under this Agreement
       and where necessary that authorisation shall include the right to transfer such
       personal data to the Office of the Deputy Prime Minister as required by him.

18     HEALTH AND SAFETY

18.1   You must comply with the requirements of the Health and Safety at Work etc Act
       1974 insofar as they apply to the provision of the Support Services.

18.2   For as long as this Agreement is in force you must have in place a health and safety
       policy which complies with all statutory requirements.

18.3   You must make provision for its support workers in accordance with all relevant
       health and safety legislation. This will include having written Health and Safety
       policies that are made known to all support workers that cover the following areas
       and which identify a named person dealing with Health and Safety matters who can;

       a. Inform support workers of any need for or any benefit of acquiring Hepatitis B
          vaccination cover before starting work or changing the nature of the work they
          undertake. This should recognise that some service areas are of higher risk
          than others.

       b. Make protective clothing and other protective materials/equipment, including
          residual current devices available for use by support workers and give
          appropriate guidance or instruction as to their use.

       c. Have a set of infection control guidelines that relate to the prevention of blood

                                   Commercial In Confidence                  Page 18 of 46
          borne infections and infectious diseases, cross infection, spillages and
          procedures following needle stick injuries.

       d. Ensure that the management, supervision and carrying out of manual handling
          must take into account health and safety requirements and support workers
          must be properly advised of and trained in relation to such requirements before
          undertaking this type of work.

       e. Ensure that support workers are aware of the risks of handling hazardous
          substances, including an awareness of the relevant regulations.

18.4   If, within the terms of the SP Grant conditions, the support staff assist service users
       to prepare or cook meals you must ensure that the management, supervision and
       carrying out of food handling takes into account food hygiene legislation and best
       practice and that support workers must be properly advised of and trained in
       relation to such legistlation before undertaking this type of work.

18.5   You shall notify us of any significant event which is detrimental to the life and / or
       welfare of the service user including the theft of any of a service user’s property,
       and with the service user’s consent shall also report such theft to the Police.
       Failure to do so is a breach of contract. A significant event would be theft of a
       service user’s property, injury or abuse of the service user.

19     CONFIDENTIALITY

19.1   Both parties must use all reasonable endeavours to ensure that subject to clause
       [17] (Data Protection Act) they (and any person employed or engaged by them in
       connection with the provision of the Support Services in the course of such
       employment or engagement) will:

       19.1.1   only use Confidential Information for the purposes of this Agreement; and

       19.1.2   not disclose any Confidential Information to any third party without our
                prior written consent (which we shall be entitled to refuse) and

       19.1.3   not to use the Confidential Information for the solicitation of business from
                us or from any users of our services.

19.2   Notwithstanding the provisions of clauses [19.1] both parties shall be allowed to
       disclose any Confidential Information to any consultant, contractor or other person
       engaged by either one of us in connection with this Agreement or the provision of
       the Support Services provided that in each such case the consultant, contractor or
       person concerned has signed a confidentiality undertaking on substantially the
       same terms as set out in this clause [19] (Confidentiality).


                                    Commercial In Confidence                    Page 19 of 46
19.3   Further, the restrictions in clauses [19.1] shall not prevent either party disclosing to
       the other confidential information about a Service User where this is in the best
       interests of the Service User concerned or such disclosure is necessary so as to
       protect the health, safety or welfare of the Service User or other Service Users.

19.4   Supporting People Teams may obtain from and disclose to other Supporting People
       Teams who have signed up to the information sharing protocol, information relating
       to the Provider. Service Providers operating within any Local Authority subscribing
       to the protocol will be:

       19.5.1   informed about the protocol in writing

       19.5.2   given the opportunity to see a copy of the protocol

       19.5.3   sent a copy of any notification about them

19.5   The restrictions in clauses [19.1] shall continue to apply after the Agreement has
       come to an end or, if it takes place earlier, termination of the whole of this
       Agreement but they shall not apply (whether whilst this Agreement is in force or
       after) to information which:

       19.5.1   is in, or comes into, the public domain (except if this is as a result of a
                breach by either party of this clause);

       19.5.2   is required to be disclosed by law;

       19.5.3   was already in our or your possession without any restriction as to its use;
                or

       19.5.4   subsequently lawfully comes into our or your possession from a third party;
                or

       19.5.5   is required to be disclosed by any Regulatory Body (for the avoidance of
                doubt this will include the Supporting People Commissioning Body) or
                governmental body or our District Auditor.

20     FREEDOM OF INFORMATION ACT (FOIA)

20.1   You recognise that we are subject to legal duties which may require the release of
       information under FOIA or the Environmental Information Regulations 2002 or any
       other applicable legislation or codes governing access to information ("Access
       Duties") Such information may include matters relating to this Agreement

20.2   Notwithstanding anything in this Agreement to the contrary including, but without
       limitation, the general obligation of confidentiality imposed on the parties to this
       Agreement under Clause 20.1 above, in the event that we receive a request for
       information under our Access Duties, we shall be entitled to disclose all such

                                    Commercial In Confidence                     Page 20 of 46
       information and documentation (in whatever form) as we are obliged to disclose
       under our Access Duties. In respect of any disclosure relating to this Agreement
       and all the support services, we shall advise you of the intention to disclose the
       information, prior to such disclosure being made.

20.3   When submitting a tender or agreeing the terms of this Agreement you may identify
       in writing information which you consider to be commercially prejudicial or a trade
       secret. You may also indicate if you believe that information should be accepted by
       us in confidence. Such an expectation should only be asserted where you believe
       you would have grounds to sue for breach of confidence were the information to be
       disclosed. Where you identify sensitive information we will have due regard to your
       comments or objections.

20.4 Notwithstanding clause 20.3 we shall be responsible for determining whether
     information is exempt from disclosure under FOIA and for determining, in our
     absolute discretion, the information to be disclosed in response to a request for
     information.

20.5   You will assist us in complying with our obligations under our Access Duties. If we
       receive a request for information under our Access Duties and require your
       assistance in obtaining the information that is subject to such request or otherwise,
       you will respond to any such request for assistance at your own cost and promptly
       and in any event within 10 days of receiving our request.

20.6   If at your request we seek to rely upon a FOIA exemption, you shall indemnify us for
       any costs including but not limited to responding to information notices or lodging
       appeals against a decision of the Information Commissioner.

20.7   We shall not be liable for any loss, damage, harm or other detriment however
       caused arising from the disclosure of any information relating to this Agreement
       which we are obliged to disclose under our Access Duties.

21     INSURANCE

21.1   For as long as this Agreement is in force you must take out and maintain as a
       minimum the insurances set out in clause [21.3]. You must also ensure that any of
       your sub-contractors who provide any or all of the Support Services on your behalf
       take out and maintain equivalent insurances, as a minimum.

21.2   All insurances must be taken out and maintained with a reputable insurance
       company approved by us.

21.3   The insurances referred to in clause [21.1] are as follows:

       21.3.1 employer’s liability insurance of at least £10 million or the minimum required

                                    Commercial In Confidence                  Page 21 of 46
              by statute (whichever is greater) for each and every claim, act or occurrence
              or series of claims, acts or occurrences

       21.3.2 public liability insurance in a minimum amount of £5 million for each and
              every claim, act or occurrence or series of claims, acts or occurrences; and

       21.3.3 professional indemnity insurance in respect of any services you provide for
              which such insurance is required.

21.4 You must provide us with a copy of the policy schedule for the insurances referred
     to in clause 21.3 at our request together with evidence that the insurances are in
     force. Whilst normally, we shall not ask for such schedules or evidence more than
     once in each Financial Year, we reserve the right to do so.

21.5 If we are of the reasonable opinion that any of the policies of insurance do not
     provide sufficient cover to comply with clause [21.3] then you must rectify (or if
     applicable, ensure that the sub-contractor rectifies) the position as soon as possible.

21.6 If you do not (or where applicable if the sub-contractor does not) rectify the position
     within 3 working days or within the timescale agreed, then we shall be entitled to
     treat such failure as a serious default of this Agreement.

22     YOUR LIABILITIES AND INDEMNITIES

22.1   You must fully and promptly indemnify us against all losses, damages, costs,
       expenses, liabilities, claims or proceedings, whether these arise under statute or
       common law, (together referred to as ‘our losses’) which we suffer as a result of any
       negligence, Default or breach of statutory duty on your part in carrying out your
       obligations under this Agreement or on the part of any person you employ or
       engage to carry out your obligations under this Agreement.

22.2   You will not be liable to indemnify us as set out in clause [23.1] to the extent that
       our losses are due to any negligence, Default or breach of statutory duty entirely on
       our part, or on the part of any of our employees acting in the course of their
       employment.

22.3   Your liability for any of our losses which relate to death or personal injury caused by
       any action or activity of any one person you are legally responsible for shall be
       unlimited.

23     OUR LIABILITIES AND INDEMNITIES

23.1 We must fully     and promptly indemnify you against all direct (but not indirect or
     consequential)   losses, damages, costs, expenses, liabilities, claims or proceedings,
     whether these    arise under statute or common law, (together referred to as ‘your
     losses’) which    you suffer as a result of any negligence, Default or breach of

                                    Commercial In Confidence                    Page 22 of 46
      statutory duty entirely on our part in carrying out our obligations under this
      Agreement or on the part of any person we employ or engage to carry out our
      obligations under this Agreement.

23.2 We will not be liable to indemnify you as set out in clause [23.1] to the extent that
     your losses are due to any negligence, Default or breach of statutory duty on your
     part, or on the part of any of your employees acting in the course of their
     employment.

23.3 Our liability for any of your losses which relate to death or personal injury caused by
     any action or activity of any person we are legally responsible for shall be unlimited.

23.4 Save as provided in clause 23.3 our liability under clause 23.1 for your losses shall
     be limited in respect of each and every claim to the annual value of the Contract
     Price OR in block subsidy cases only twelve times the value of the first monthly
     payment.

24     DEFAULTS, EARLY REVIEW AND SUSPENSION

       Defaults

24.1 If one party commits a default then the other party will be entitled to serve on you a
     default notice. This will be without prejudice to any other right or remedy that may
     be available to either under this Agreement or at law.

24.2 If the Default Notice which is served relates to a Default which can be put right, the
     party who has received it will take the action specified in the Notice, within the
     timescale set out, at its own cost, save as provided in clause 24.3 below.

24.3 If the Default concerned is a failure to pay you the [SP Price] on time then we must
     make you such late payment within 10 Working Days of the Default Notice being
     served.

Persistent Default and Early Contract Review

24.4 If you commit a persistent default or fail to put right a default within the timescale set
     out in the default notice concerned, and

      24.4.1 In the case of a Persistent Default or breach of timescale relating you a
             particular support service or type of service, terminate those agreement or
             part thereof that relates to that particular Support Service or type of service
             by giving you not less than 3 months written notice; or

      24.4.2 in the case of a Persistent Default or breach of timescale that we
             reasonably consider relates to the way in which you carry out your
             obligations generally, to terminate the entire Agreement between us by


                                    Commercial In Confidence                     Page 23 of 46
               giving you not less than 3 months written notice; or

      24.4.3 to serve an early Contract review notice on you, giving you 28 days notice
             and to review the contract thereafter.



       Serious Default

24.5 If you commit a Serious Default we will serve a Serious Default Notice upon you.
     This Notice will specify the action that we will take in relation to this Serious Default.
     We will be entitled to:

      24.5.1 carry out an early contract review

      24.5.2 arrange for a competent person (who may be one of our employees) to carry
             out an investigation into the Serious Default.

      24.5.3 give you notice to terminate this Agreement

              and

      24.5.4 if we reasonably consider that the Serious Default gives rise to a continuing
              threat to the health, safety or welfare of any or all of the Service Users or
              there are concerns relating to protection of vulnerable adults or the Serious
              Default is of sufficient seriousness such that it is not appropriate for you to
              carry on providing any or all of the Support Services, then we will also be
              entitled to serve you with a Suspension Notice.

       Early Contract Review

24.6 In addition to the other provisions of Clause 24, we may also serve you with an
     Early Contract Review notice (giving you 28 days notice) and review the contract if
     we consider we have reasonable cause to do so in fulfilling our obligations to the
     ODPM.

       Following an early contract review we may take further action if appropriate in
       accordance with the provisions of this agreement.

      Investigation

24.7 Where we carry out an investigation under clause 24.6 we, at our absolute
     discretion, shall nominate the person or persons to undertake that investigation.
     We will ensure that any investigation is carried out as quickly as possible. We will
     send you a copy of the investigation report and findings as soon as possible after it
     has been made available to us.



                                    Commercial In Confidence                     Page 24 of 46
24.8 Following an investigation we may take further action as appropriate in accordance
     with the provisions of this agreement.

       Suspension

24.9   If we serve a Suspension Notice then you will cease providing the Support
       Service(s) set out in the Suspension Notice from the date specified in the
       Suspension Notice. We will be entitled to arrange for an alternative provider to
       provide the Support Service(s) in your place until such date as may be specified in
       any Resumption Notice served on you or until termination of this Agreement or its
       application to a particular Support Service, and charge you the additional costs and
       expenses incurred by us as the result of such alternative service provision which
       shall be recoverable in accordance with clause 36.1.

24.10 If you have been served with a Suspension Notice, then, as soon as possible after
      we have received the outcome of the early contract review/report of the
      investigation, we shall decide whether or not you are to resume provision of the
      suspended Support Service(s).

24.11 If we decide that you are to resume provision of some or all of the suspended
      Support Service(s), then we will serve you with a Resumption Notice which will set
      out the Support Service(s) and the date upon which they are to be resumed.

24.12 The Resumption Notice may contain such conditions relating to your resumption of
      the Support Service(s) as we consider necessary.

24.13 If we decide that you are not to resume provision of some or all of the suspended
      Support Service(s) then we are entitled to give you notice terminating this
      Agreement, either as a whole or in respect of the Support Services concerned. This
      termination may either be upon notice or with immediate effect as we deem
      appropriate.

24.14 During any period of suspension we must continue to pay you the SP payment but if
     we give you notice of termination, either in accordance with clause [24.13], then you
     must repay us all sums we have paid you during the period of suspension which
     relate to the suspended Support Services concerned. If you do not repay us these
     sums within [20] Working Days of any notice of termination, then we will be entitled
     to recover these sums as a debt.

25     TERMINATION

25.1   If:

       25.1.1 you are an individual and you are declared bankrupt, or a bankruptcy
              petition is filed against you at court, or you attempt to make or make a
              composition or arrangement for the benefit of your creditors; or

                                   Commercial In Confidence                  Page 25 of 46
      25.1.2 you are a corporate body and you have a receiver or liquidator appointed
             over you; or

      25.1.3 you commit or cause the commission of any criminal offence in providing
             the Support Services (except for any minor offence or minor traffic offence);
             or

      25.1.4 in relation to any contract with us, you, or any person employed by you or
             acting on your behalf, commit(s) an offence under the Prevention of
             Corruption Acts 1889-1916 or shall have given any fee or reward the receipt
             of which is an offence under section 117(2) of the Local Government Act
             1972

      then we will be entitled to give you notice terminating this Agreement, with
      immediate effect.

25.2 Either of us may terminate this Agreement or its application to a particular Support
     Service by giving not less than six months written notice. If we agree, the period of
     notice can be shortened.

25.3 If you terminate this Agreement or its application to a particular Support Service
     under clause 25.2 then you will continue to provide the Support Services during the
     period of notice unless we request otherwise.

25.4 If we terminate this Agreement or its application to a particular Support Service
     under clause 24 or 25 then:

      25.4.1   you will continue to provide the Support Services during the period of
               notice unless we request otherwise;

      25.4.2    we shall be entitled:

               25.4.2.1   to recover any sums in respect of services not provided or
                          services provided which did not meet the required standard out
                          in this Agreement; or

               25.4.2.2 to retain any monies owed to you under this Agreement until you
                        have paid all monies owed to us under this Agreement; or

               25.4.2.3 to deduct any such monies owed to us under this Agreement
                         from the monies owed to you under this Agreement

      in either case without prejudice to the provisions of clause [36] (Recovery of Sums
      Due).

25.5 If this Agreement or its application to a particular Support Service is terminated,
     whether under clause [24] (Defaults) or this clause [25] (Termination), then:

                                   Commercial In Confidence                  Page 26 of 46
       the provisions of clause [30] (Information and Retendering) shall apply;

26     FORCE MAJEURE

26.1   If

       26.1.1 Either one of the parties fails to carry out our respective obligations under this
              Agreement as a result of force majeure then whichever one of us is affected
              shall not be liable under this Agreement for such failure.

       26.1.2 This is subject to the proviso that whichever one of us is affected shall have
              given the other notice that such failure is the result of force majeure within 10
              Working Days of such failure occurring.

26.2 If an event of force majeure occurs then we shall meet with you to discuss how best
     you can continue to provide the Support Services until the force majeure event
     ceases, which may include our providing you with assistance, where possible.

26.3   In this clause ‘force majeure’ means:

       26.3.1   acts of war;

       26.3.2   acts of God;

       26.3.3   decrees of Government;

       26.3.4   riots;

       26.3.5   civil commotion; and

       26.3.6   any event or circumstance that is both beyond the control of whichever
                one of us is affected and which acting prudently, diligently or with
                reasonable foresight, could not have prevented.

26.4 For the avoidance of doubt ‘force majeure’ shall not include any labour dispute
     between you and your staff or the failure to provide the Support Services by any of
     your sub-contractors.

27 DISPUTE RESOLUTION

27.1 If there is a dispute between either party concerning the interpretation or operation
     of this Agreement then either one of us may notify the other that it wishes the
     dispute to be referred to a meeting of the Contract Managers.

27.2 If after 28 Days (or such longer period as both of us may agree) of the date of the
     notice referred to in clause [27.1] the dispute has not been resolved then either one
     of us may notify the other that it wishes the dispute to be referred to a higher level
     meeting, with the same purpose. This will involve our Chief Officer, (or a person

                                     Commercial In Confidence                     Page 27 of 46
       appointed by her to act on her behalf) and a senior officer from your organisation.

27.3 If after 28 Days (or such longer period as both of us may agree) of the date of the
     notice referred to in clause [27.2] the dispute has not been resolved then either one
     of us may notify the other that it wishes to attempt to settle the dispute by mediation,
     OR in accordance with the Centre for Effective Dispute Resolution (‘CEDR’) Model
     Mediation Procedure 2001 (the ‘Model Procedure’) or such later edition as may be
     in force from time to time.

27.4 If both parties to this Agreement do not agree on the Mediator then either one of us
     may request CEDR to appoint one.

27.5 The procedure in the Model Procedure will be amended to take account of:

        27.5.1 any relevant provisions in this Agreement; or

        27.5.2 any other agreement, which we and you may enter into in relation to the
               conduct of the mediation ("Mediation Agreement").

27.6   Both of us must:

       27.6.1   use our best endeavours to ensure that the mediation starts within 20
                Working Days of service of the notice referred to in clause [27.3]; and

       27.6.2   pay the Mediator’s fee in equal shares

27.7 Any agreement we reach with you as a result of mediation shall be binding on both
     of us, as set out in the Model Procedure, but if the dispute has not been settled by
     mediation within [10] Working Days of the mediation starting, only then may either
     party start litigation proceedings.

27.8 Neither one of us shall be precluded by clause [27.7] from taking such steps in
     relation to court proceedings as we or you (as the case may be) may deem
     necessary or desirable to protect our respective positions. This shall include:

       27.8.1   issuing or otherwise pursuing proceedings to prevent limitation periods
                from expiring; or

       27.8.2   applying for interim relief; or

       27.8.3   issuing or otherwise pursuing proceedings that are necessary to protect
                our employees, or our agents, or users of our statutory functions or other
                Service Users

27.9 The use of the dispute resolution procedures set out in this clause [27] (Dispute
     Resolution) shall not delay or take precedence over the provisions for termination
     set out in clauses [24] (Default) and [25] (Termination).

                                     Commercial In Confidence                  Page 28 of 46
28 VARIATIONS TO THE AGREEMENT

28.1 A variation to this Agreement (including to the scope and nature of the Support
     Services) shall only be valid if it has been agreed in writing and signed by both
     parties.

28.2 If either one of us wishes to vary this Agreement then it shall serve on the other a
     Variation Notice which shall set out the nature of the variation sought and the
     reasons for it.

28.3 If either one of us receives a Variation Notice then within 56 Days of receipt it shall
     notify the other whether or not it agrees to the variation and if not, the reasons.

29 WAIVER

29.1 If either one of us fails to exercise or delays in exercising any right or remedy to
     which it is entitled under this Agreement or at law then this shall not constitute a
     waiver of any such right or remedy.

29.2 If either one of us waives a default on the part of the other then this shall not
     constitute a waiver of any future default.

29.3   No waiver shall be effective unless it is:

       29.3.1   expressly stated to be a waiver;

       29.3.2   in writing; and

       29.3.3   signed by the appropriate Contract Manager.

30 INFORMATION AND RETENDERING

30.1 Subject to clauses [17] (Data Protection Act) and [19] (Confidentiality), at our
     reasonable request, you must provide us with such information and data as we may
     reasonably require to enable us to prepare the necessary documentation to appoint
     another person to provide the Support Services in your place.

30.2 The requirement set out in clause [30.1] does not include any information or data
     which you consider relates solely to your business or tax affairs and does not touch
     or concern the Support Service you make to any Service User or the arrangements
     you make for such Support Service

30.3 Subject to clauses [17] (Data Protection Act) and [19] (Confidentiality) you shall
     co-operate with us (at our reasonable request) to secure (as necessary) the
     continuity of the Support Service, its orderly winding up, the administration of any
     recoupment provision and other exit and succession arrangements as the case
     may be and you shall do such other things and execute such documents as may be

                                     Commercial In Confidence                 Page 29 of 46
       necessary for such purpose

31     THE TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT)
       REGULATIONS 1981 (TUPE)

31.1 Subject to clauses [17] (Data Protection Act) and [19] (Confidentiality) you must
     provide us with such information as we may reasonably require to enable us to
     comply with our obligations under TUPE when either this Agreement comes to an
     end or it ceases to apply to a particular Support Service.

31.2 You must provide information concerning your workforce and the conditions of
     employment within this service.

       31.2.1   at our reasonable request made at any time in the 9 months before an
                expiry date; or

       31.2.2   if this Agreement or its application to a particular Support Service is
                terminated on notice) within 20 Working Days of your giving or receiving
                notice of any such termination; or

       31.2.3   if this Agreement or its application to a particular Support Service is
                terminated immediately) within 20 Working Days of termination.

32     BEST VALUE

32.1 As a local authority we have a duty to seek/ensure measurable and continuous
     improvement in the performance of our services. Therefore it is a condition of this
     contract that you will also take steps to ensure that the services you provide are
     relevant, efficient, and effective and give best value for money and co-operate with
     requests from us which aim to achieve this improvement.

33     CONTRACT (RIGHTS OF THIRD PARTIES) ACT 1999

33.1   Neither one of us intends to confer any right or benefit upon a third party and for the
       avoidance of doubt, the provisions of the Contracts (Rights of Third Parties) Act
       1999 are expressly excluded from this Agreement.

34     NOTICES

34.1 Any notice or other communication under this Agreement must be in writing and can
     only be sent by:

       34.1.1 recorded delivery post; or

       34.1.2 personal delivery; or

       34.1.3 fax


                                      Commercial In Confidence                  Page 30 of 46
34.2 For the purposes of sending written notice or other communication by recorded
     delivery post, personal delivery or fax both parties address and fax number are set
     out in Schedule [4]. All notices and communications must be sent to the Contract
     Manager.

       If either parties address or fax number changes, then either party must notify the
       other in accordance with this clause [34] (Notices).

34.3 Subject to clause [34.4], all notices and communications shall be deemed to have
     been served:

       34.3.1   if posted, two Working Days after the date when posted;

       34.3.2   if personally delivered, on the date of delivery; or

       34.3.3   if sent by fax, when a transmission report is generated confirming that the
                fax has been transmitted in full.

34.4 Notwithstanding clause [34.3], if by applying its provisions a notice is deemed to
     have been served on a day which is not a Working Day or it is not received between
     the hours of 9am to 5pm on a Working Day then it shall be deemed to have been
     served on the next immediately following Working Day.

35     CONFLICT OF INTEREST

35.1   You must take appropriate steps to ensure that neither you nor any employee,
       servant, agent, supplier or sub-contractor is placed in a position where there is or
       may be an actual conflict, or potential conflict of interest retailing to the financial or
       personal interests of you or such persons employed by you.

35.2   You must disclose to us full particulars of any such conflict of interest which may
       arise.

36     RECOVERY OF SUMS DUE

36.1   Wherever under this agreement any sum of money is recoverable from or payable
       by you (including any sum which you are liable to pay to us in respect of any breach
       of this agreement), we may unilaterally deduct that sum from any sum then due, or
       which at any later time may become due to you either from us or from another body
       but which is payable through us.

37     LAW AND JURISDICTION

37.1   This Agreement shall:

       37.1.1 be governed by and shall be construed in accordance with English law; and



                                     Commercial In Confidence                     Page 31 of 46
       37.1.2 be subject to the exclusive jurisdiction of the Courts of England and Wales,
              to which both of us shall submit.

38     SEVERABILITY

38.1 If one or more of the provisions of this Agreement are or become to any extent
     invalid or unenforceable under any applicable law then the remainder of this
     Agreement shall continue in full force and effect.

38.2 If this happens then both of us shall enter into good faith negotiations to endeavour
     to amend the provision concerned in such a way that as amended, it is valid and
     enforceable and to the maximum extent possible, carries out both our original intent.

39     REMEDIES CUMULATIVE

       Any remedy or right which either of us may exercise in relation to a default
       committed by the other shall be in addition to, and shall be capable of being
       exercised without prejudice to, all other rights and remedies available to either of us.

40     OUR FUNCTIONS AS A LOCAL AUTHORITY

       Nothing in this Agreement shall prejudice or affect our rights, powers, duties and
       obligations in relation to the exercise of our functions as a local authority.

41     PROVIDER WARRANTY

41.1 (Where you are not an individual) you warrant that it is within your legal powers to
     enter into the duties and obligations provided for in this Agreement

41.2 In respect of block subsidy model agreements only you warrant (and are deemed to
     warrant on each claim for payment made by you) that you have informed Service
     Users of their right to relief from charges and that you have used reasonable
     endeavours to encourage and facilitate them in doing so, in particular, at the start of
     a relevant tenancy or support agreement, to enable (as far as reasonably possible)
     the backdating of any relief from charges can be made to the start of such tenancy
     or agreement.

42     CONCLUSION OF CONTRACT

42.1   When this Agreement ends you must give us, or to any person we may specify, all
       data, information, files, records, documents and the like which we supplied to you
       for the purposes of this Agreement or which were produced or augmented by you in
       connection with the carrying out of your obligations under this Agreement.

42.2   Unless we authorise you to do so, or you are required at law to do so, you must not
       retain any copies of the information etc referred to in clause [42.1].


                                    Commercial In Confidence                     Page 32 of 46
42.3   Clause [42.1] is subject to the provisions of clause [17] (Data Protection Act).




                                    Commercial In Confidence                   Page 33 of 46
                                                        Sefton Supporting People Programme
                                                                       Steady State Contract


SIGNATURES

Both parties having signed this document below, payments under this Agreement will
commence from the start date.



Signed for on behalf of the Service Provider

Name         ___________________________________________________________

Designation: ___________________________________________________________

Address      ___________________________________________________________

             ___________________________________________________________

Signature    ___________________________________________________________

Witness      ___________________________________________________________

Name         ___________________________________________________________

Designation: ___________________________________________________________

Signature    ___________________________________________________________



Signed for and on behalf of the Local Authority

Name         ___________________________________________________________

Designation: ___________________________________________________________

Address      ___________________________________________________________

             ___________________________________________________________

Signature    ___________________________________________________________

Witness      ___________________________________________________________

Name         ___________________________________________________________

Designation: ___________________________________________________________

Signature    ___________________________________________________________



                 Commercial In Confidence                            Page 34 of 46
                                                               Sefton MBC Supporting People Programme
                                                                                  Steady State Contract




                                        APPENDIX [1]

   SERVICE STANDARDS FOR PEOPLE RECEIVING SUPPORTING PEOPLE SERVICES

1. INTRODUCTION

The standards set out in this Service Specification are designed to establish a clear and
measurable benchmark of the quality of the service provided by the Service Provider. The
performance of the Service Provider will be monitored by the Council by reference to these
standards. The Service Provider shall provide the services described in the Service User
Support Plan. The services shall be performed by the Service Provider in accordance with
the requirements and standards set out in this Service Specification.

The Service Specification is designed to be consistent with the Quality Assessment
Framework and the Supporting People Grant Conditions.

2. DEFINITION OF SUPPORTED LIVING

Supporting living is a combination of housing and support services agreed through a three-
way relationship involving the Service User, the Housing Provider and the Support
Services Provider. The Service User will have the right to occupy his/her own tenancy and
to have exclusive access to at least part of that tenancy. In a shared house this would
normally mean exclusive access to his/her own bedroom for which he/she would have a
key.

The Service User will also receive housing support (in accordance with the range of
supportive activities identified by ‘Supporting People’.). This will allow the development of
the individual’s capacity to live independently in the community or sustain and develop
basic life skills essential to holding their tenancy successfully.

The Support Service Provider will be contracted to provide the support on the behalf of the
Local Authority. The Service User will be fully involved in the planning of his/her own
support service. The actual support received will have the aim of supporting the individual
to maintain and develop maximum levels of independence within his/her home and the
community. Comprehensive reviews will take place as described in this specification.

3. SERVICE VALUES

In line with the White Paper ‘Valuing People’, the following principles regarding Service
Users will underpin planning and service delivery of supported living.

     Each person is valued and respected as an individual.

     Each person has the same rights as a citizen as do other people.

     Each person has the right to state where he/she would like to live, with whom and in
     what type of accommodation. Accommodation is to be community based and in as
     normal an environment as possible with access to all resources appropriate to the
     individual’s needs and wishes.




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                                                         Sefton MBC Supporting People Programme
                                                                            Steady State Contract




To ensure maximum independence and personal dignity to maximise physical,
intellectual, emotional and social potential and promote freedom of decision making
for groups and individuals consistent with their well being, wishes and abilities.
To enable individuals to have access to ordinary community provisions and activities
and to lead ordinary lives (which includes making and maintaining relationships) to
far as is consistent with their wishes and abilities.
To protect those at risk, being mindful of the need to ensure that paternalism and
preoccupation with safety does not lead to infringements of personal rights.

To foster, in conjunction with Service Users, an environment which provides support
facilities which enrich people’s lives.

To provide services for people which are non-discriminatory, flexible and tailored to
individual needs and whose appropriateness for the individual is regularly reviewed.

As far as possible to enable people to achieve their own solutions to problems. To
attain this objective it will be necessary, subject to the Service User’s choice, to
involve them in the processes of a comprehensive assessment of need and service
planning. It will also be necessary to ensure that they are provided with full
information on which to base decisions.

To facilitate effective collaboration with other statutory bodies and other agencies in
the assessment of need and the delivery of services.

To cater sensitively for people’s religious and cultural needs, views, wishes and for
their sexual preferences.

To listen to people’s views and wishes and to encourage their expression. Where
people have difficulty in communication and articulating their needs and wishes, they
should be provided with an advocate or an interpreter to assist them.

While seeking to minimise dependence on professional resources, Service Users
should be positively assisted in meeting basic needs – accommodation, income,
clothing, occupancy, recreation and social outlets.

Recognition of the changing needs of people, regular review and evaluation is
required to achieve a flexible and dynamic response to meeting needs.

Services should be committed to providing the highest quality of life, quality of
support and quality of management.

Individuals should have the right to personal space and privacy for themselves, their
belongings and their affairs.

There should be commitment to development, education and training for all groups of
staff.

The staff ethos should be that the needs of individuals are paramount and are not
subservient to administrative convenience.


           Commercial In Confidence                                     Page 36 of 46
                                                              Sefton MBC Supporting People Programme
                                                                                 Steady State Contract




     All individuals have the right to confidentially and access to their personal records in
     line with appropriate legislation.

     Services are to value the role of carers and relatives and their knowledge and
     experience of the person for whom they provide support.

     Services are to be responsive and sensitive to ethnic, religious, cultural and other
     requirements, ensuring that these are properly considered in reviews and any
     required action taken.
     Services are to have agreed standards which can be monitored and evaluated with
     Service Users and their carers to ensure that they meet assessed needs.

4.   OUTCOMES FOR SERVICE USERS

The desired outcome for each person shall be defined in their individual support plan. The
Service Provider however shall ensure that the service:

     Meets the assessed / identified needs of the Service Users and fulfils the objectives
     set out in their support plans.

     Safeguards and promotes Service User’s physical, mental and emotional well-being
     by the promotion of values, principles and established standards.

     Promotes development of daily living skills and independent living.

     Enables Service Users to maintain contact with carers and others in accordance with
     their support plans.

     Treats people as individuals through participation in planning and review of
     procedures as well as decision making processes.

     Encourages Service Users to exercise their right to representation and complaints
     procedures.

5.   SUPPORTING PEOPLE ELIGIBLE TASKS

     Assessment of service user with a view to deciding whether to offer a housing related
     support service

     Assistance to service users to resolve or prevent hold debts that impinge on their
     ability to pay for their housing

     Help in setting up and maintaining home or tenancy

     Working with the service user to review and update support plans

     Advice regarding household budgeting e.g. payment of rent, service charges, utilities
     etc.



                Commercial In Confidence                                     Page 37 of 46
                                                           Sefton MBC Supporting People Programme
                                                                              Steady State Contract




Assistance to service users to access and claim appropriate benefits

Advice and assistance in acquiring essential household items, furniture etc.

Initial support to develop and maintain service user skills with regard to household
shopping.

Advice and assistance in relation to fulfilling licence / tenancy / mortgage conditions.

Advice to service users in relation to ensuring connection to utility services

Helping and assisting in areas such as kitchen hygiene, advice on basic food
preparation and storage

Advice and assistance to service users to enable them to move to more independent
accommodation

Assistance to service users in relation to the safety and security of their
accommodation

Guidance to service users on how to use equipment in their own home

Advice and assistance to service users in relation to organising repairs or
improvements to their home

Management of Handyperson services

Provision of and access to community alarms

Enabling and assisting service users to arrange for adaptations to cope with
disability.

Assistance and support in gaining access to other services, community organisations
etc

Assistance and support to service users in order to help overcome social isolation in
their accommodation

Dealing with neighbour disputes, intervention or help with developing life skills to deal
with such situations.

Monitoring of the ability to self administer and response to medication for the purpose
of potential signposting to other services

Monitoring of health and well being for the purpose of potential signposting to other
services.

“Good Neighbour” tasks such as general welfare checks or chatting with service
users e.g. sheltered schemes



            Commercial In Confidence                                      Page 38 of 46
                                                              Sefton MBC Supporting People Programme
                                                                                 Steady State Contract




      Peer support and befriending

6.    METHODS OF MEASUREMENT

The services will be monitored by:

      Service Performance Indicators

      Contract Reviews (including VFM assessment)

      Consultation with Service Users and Stakeholders

      Quality Assessment Framework

      Outcomes Framework

6.1   Key Performance Indicators / Service Performance Indicators:

Providers will complete quarterly returns relating to the following performance indicators:
KPI 1 - Service users who are supported to establish and maintain independent living
KPI 2 - Service users who have moved on in planned way from temporary living
arrangements
KPI 3 - Fair access to people who are eligible for SP services
SPI 1 - service availability (accommodation based services)
SPI 2 - utilisation levels (accommodation based services)
SPI 2 - utilisation levels (support services)
SPI 3 - staffing levels
SPI 4 - throughput

Local performance indicators may also be developed and agreed with providers, including
targets for each.

For further guidance in relation to the Service Performance Indicators please refer to the
Guidance issued by the ODPM at

‘www.spkweb.org.uk’.
‘General Documents and Discussion’
‘More Documents >>>’
Quality and Monitoring

6.2 Contract Reviews

Contract Reviews and monitoring is the regular process undertaken by Local Authorities to
ensure that Providers comply with the requirements of the contract and are performing
effectively. All Supporting People contracts will undergo periodic Contract Reviews.
Contract Reviews will be undertaken annually or as and when required. Providers will be
notified prior to the contract review and will be issued with a framework as to what will be
required at the contract review.




                 Commercial In Confidence                                    Page 39 of 46
                                                               Sefton MBC Supporting People Programme
                                                                                  Steady State Contract




6.3 Consultation with Service Users and Stakeholders

Consultation with Service Users and Stakeholders, will also be an ongoing process and
will form part of the Contract Review. Details of this process will be discussed with the
Provider as and when appropriate.

6.4 Quality Assessment Framework

The Quality Assessment Framework should be used by all Providers at commencement of
the contract and services should be measured and delivered against the 6 core objectives
and the 11 supplementary objectives.

The 6 Core Objectives are:

C1.1   Needs and Risk Assessment
C1.2   Support Planning
C1.3   Security, Health and Safety
C1.4   Protection From Abuse
C1.5   Fair Access, Diversity and Inclusion
C1.6   Complaints

The 11 Supplementary Objectives are:

S1.1   Informing Service Users
S1.2   Consulting and Involving Service Users
S1.3   Empowerment and Supporting Independence
S1.4   Participation in the Wider Community
S2.1   Privacy and Confidentiality
S2.2   Rights and Responsibilities
S3.1   Service Description
S3.2   Choice, Sensitivity and Responsiveness
S3.3   The Living Environment
S4.1   Continuous Improvement
S4.2   Staff Recruitment, Management and Development

The provider will work to all of the objectives and will be measured against the 6 core
objectives and 2 supplementary objectives (S1.2 – Consulting and Involving Service Users
& S3.3 – The living Environment) at the Contract Review. Other supplementary objectives
may be introduced prior to each Contract Review.

For further guidance in relation to the Quality Assessment Framework please refer to the
Guidance issued by the ODPM at

http://www.spkweb.org.uk/Subjects/Quality_and_monitoring/Quality_assessment_fr
amework/
(This is the correct link at the time of issuing this contract; The Supporting People Team
cannot be held responsible / liable for any changes to the link)




                 Commercial In Confidence                                     Page 40 of 46
                                                                                                                                Sefton Supporting People Programme
                                                                                                                                               Steady State Contract


2. PARTNERSHIP ARRANGEMENTS AND TYPES OF AGREEMENT POST 2003

Table 1 below sets out the range of models and the t ypes of agreement that will be necessar y to manage the ser vices.
TABLE 1
THE RANGE OF POSSIBLE LANDLORD/SUPPORT PROVIDER RELATIONSHIPS UNDER SUPPORTING PEOPLE

                                    HEAD SUPPORT                             NECESSARY AGREEMENTS                                   SUGGESTED NAME
                                  CONTRACT HELD BY

Joint Provision of housing &    Non-Landlord       Support    •   Tenancy/Licence between landlord & service user            Agency Managed Scheme
support by agency other than    Provider                      •   Support contract between SP Commissioning Body &           (most common arrangement)
landlord     holding   direct                                     support provider                                           Financial  risk    re     housing
support contract                                              •   Management Agreement between landlord & support            management transferred to agent
                                                                  provider acting as landlord’s agent for housing purposes
                                                              •   Overarching stakeholder agreement between three parties

Scheme Specific Separated       Non-Landlord       Support    •   Tenancy/Licence between landlord & service user            Separately    managers   scheme
Provision; single Landlord      Provider                      •   Support contact between SP Commissioning Body &            (described as jointly managed in
does housing management                                           support provider                                           the SP3 form issued by the Local
at specifies site, a.n. other                                 •   Service level agreement between landlord & support         Authority SP Team)
agency contracts directly to                                      provider
provide support                                               •   Overarching stakeholder agreement between landlord &
                                                                  support provider

Floating Support – support      Support Provider (could be    •   Tenancy/Licence between landlord & service user            Floating Support
not permanently tied to         landlord of some properties   •   Support contact between SP Commissioning Body &
specific premises, so always    containing tenants with           support provider
potential for more than one     support needs but not all,    •   Overarching stakeholder agreement between three parties
landlord                        or not for always)            •   Service level agreement between landlord & support
                                                                  provider

Joint Provision of Housing      Landlord                      •   Tenancy/Licence between landlord & service user            Fully Sub Contracted Scheme.
management & support by                                       •   Support contract between SP Commissioning body &           Financial risk could be transferred
an    agency   other  than                                        landlord                                                   to agent or retained by RSL
landlord on sub contract                                      •   Sub contract(s) for both housing & support services
basis                                                             between landlord & agency


                                                                      Commercial In Confidence                                                Page 41 of 46
                                                                       Sefton Supporting People Programme
                                                                                      Steady State Contract



3         WHAT ABOUT THE FUTURE UNDER SUPPORTING PEOPLE?

          Four possible models have been identified that are likely to exist under Supporting
          People between RSL’s and other agencies, outlines in Table 1.

          The key changes in the contractual arrangements relate to the financial and
          monitoring arrangements that flow from the changes route for funding. The impact
          of the changes on these models are summarised below.

3.1        A Lease

           This model will continue to be a relevant under Supporting People. Indeed, it can
           be the simplest approach. A model lease developed by Threshold Tennant Trust
           is available on the Housing Corporation’s Website.

           RSL’s however, may only normally grant leases to other RSL’s; the specific and
           relatively rarely given permission of the Housing Corporation is required for an
           RSL to lease property to any other type of organisation. However, RSL’s
           considering entering into or renewing leases should review the risks associated
           with such arrangements in the new financial regime. Guidance from the
           Corporation on Rent Restructuring implies that a lease must run for at least 21
           years in order for the leasing RSL to establish a legal interest in the property. It is
           the RSL with the interest in the property that is charges with the duty of including
           the property in their rent restructuring plan. Yet Supporting People contracts will
           be let for a far shorter time. This may increase the risks of having a long lease
           and suggest the need to review or revise break clauses in the lease, to harmonise
           them with Supporting People grant review cycles.

    3.2    A management agreement that transfers substantive business risk to the
           agent

           This model, described as ‘agency managed scheme’ will continue to be applicable
           under Supporting People with changes to the financial and monitoring
           arrangements between the RSL and managing agent.

    3.3    A management agreement that does not transfer substantive business risk
           to the agent

           This model appears to be rarely used in the sector and it appears unlikely this will
           change under Supporting People.

    3.4    A contract for services – service level agreement

           This model will change under Supporting People as a result of the change in the
           flow of funding. Money will not change hands between the RSL and Support
           Provider’ so any agreement will operate like a service level agreement or the
           Support Agreement.

    3.5    Fully sub-contracted scheme

           This describes an arrangement where the landlord RSL enters into a contract with
           the SP Administrative Authority and sub-contracts both the housing management
                     Commercial In Confidence                                    Page 42 of 46
                                                                    Sefton Supporting People Programme
                                                                                   Steady State Contract



       and the support to another body. The model agreement will be similar to the
       management agreement for an agency managed scheme but will include
       arrangements for support as the RSL will hold the contract for Supporting People
       Grant. It is unlikely to be a common model under Supporting People but there
       may be specific circumstances where it is appropriate.
3.6    Floating Support
       Agreements for floating support raise a different set of issues under Supporting
       People. The type of agreements for floating support will vary, in some cases a
       service level agreement between the RSL and Support Provider may be
       appropriate.. However, in general it is not envisaged that there will be a need for
       detailed arrangements between RSL’s and support providers.
4      THE KEY STAKEHOLDERS – THE NEED FOR A JOINT WORKING
       PROTOCOL
       Supporting People and the new role for the Local Authority Commissioning Body
       brings new challenges for partnership working between the parties. Some of the
       contractual arrangements between the parties have the potential to become very
       complex. It is vital, therefore, that all of the parties involved are clear about liaison
       arrangements, communication, monitoring and other issues relating to the
       practical delivery of services on a day to day basis.

       In addition to the contractual arrangements between RSL’s and other agencies,
       the need for a ‘joint working protocol’ between the different parties involved in the
       scheme, has been identified for supported housing schemes with a high level of
       involvement of all parties. This should involve the RSL, the voluntary agency and
       the Supporting People Administrative Authority as key stakeholders in the
       partnership. It is not intended that this should be a legal contract. Separate
       contractual arrangements will be set out in the management agreement between
       the RSL and Managing Agent and the Management Agent and Supporting People
       Administering Authority. A joint working protocol agreement will complement
       contractual and commission arrangements under Supporting People to ensure
       good joint working, good practice and continuity of service.

       The extent of co-operation required between the parties will vary according to the
       model of service delivery. The purpose of the protocol will be:
              To set out the respective contractual obligations
              To clarify responsibility for delivering and monitoring services
              To agree how to deal with potential conflicts of interest
              How to address areas of concern
              To ensure that all parties are acting in order to protect the interests of
              residents
      For further information on the contractual implication of the different models, please
      refer to :-
      www.sitra.org/consultpolicy.php
      www.spkweb.org.uk

      or for a copy of any of these documents, please contact the Supporting People
      team

                Commercial In Confidence                                      Page 43 of 46
APPENDIX [3]   Sefton Supporting People Programme
                              Steady State Contract
Sefton Supporting People Programme
               Steady State Contract
                                                                   Sefton Supporting People Programme
                                                                                  Steady State Contract



                                        APPENDIX [4]

                     REQUEST FOR VARIATION TO CONTRACT NOTICE

Between:      _________________________

              and

              _________________________             Contract ID: _____

In accordance with Clause 28 of the Supporting People Steady State Contract, we hereby
request the amendment of the following:

  SECTION                     PREVIOUSLY                            ALTERED TO




with effect from [     ]. The reason for this proposed amendment is [                           ]


SIGNED ON BEHALF OF [                           ]

Name          _____________________________________________________________


Designation _____________________________________________________________
(Authorised to sign on behalf of the provider)

Signature     _____________________________________________________________


Date          _____________________________________________________________


SIGNED ON BEHALF OF [                           ]

Name          _____________________________________________________________


Designation _____________________________________________________________
(Authorised to sign on behalf of the Local Authority)

Signature     _____________________________________________________________


Date          _____________________________________________________________


                                     Commercial In Confidence                       Page 46 of 46

				
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