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Supermarket Manager Job Description

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					                                                                         Job Description

Position: Route Sales Representative Department: Supermarket Sales & Distribution
Supervisor: Route Sales Supervisor Location:     Various

Position Overview
   As a Carvel RSR, you will be fully responsible for the direct store delivery of quality
   products to our supermarket accounts. This includes all aspects of store and customer
   service, product handling and transportation, merchandising, and communication.
   Key goals include sales volume, as measured on a per-store average basis, as well as
   overall sales in the market area, and customer (account) service and retention.

Specific Responsibilities
Sales and Customer Service
    • Sells all products into all accounts, as appropriate, and accurately implements
       Carvel pricing strategies, including promotional pricing.
    • Sells the Carvel program to new accounts, planning the work schedule to include
       calls on potential distribution outlets.
    • Builds and maintains positive, productive relationships with supermarket
       operations personnel, resolving product or service problems promptly and
       ensuring excellent customer relations.
    • Executes merchandising standards and objectives at specific accounts. Increases
       impulse sales through point-of-sale promotions and special displays.
    • Maintains an accurate record of all transactions using hand-held computer units.
    • Performs preventive maintenance on supermarket freezers.
    • Monitors competition by gathering information on other products, prices,
       positioning, delivery schedules, merchandising techniques, point of sale
       promotion materials. Recommends changes in products, services, and policies to
       District Sales Manager.

Product Handling and Transportation
   • Manages and accurately tracks inventory of product on delivery truck. Works
       with Production Facility personnel to resolve any discrepancies.
   • Ensures safety by completing pre-trip safety and maintenance inspections, and
       maintaining truck as required, completing preventive maintenance, calling for
       repairs, maintaining equipment supplies, and evaluating new equipment and
       processes.
   • Loads and unloads product from delivery truck, handling product carefully to
       ensure continued product and packaging quality.
   • Properly rotates product in the supermarket Carvel freezer.
   • Maintains supermarket Carvel freezers in a clean and neat manner, ensuring than
       Carvel products and packaging are fresh, clean and attractive.




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                                                                       Job Description
Communication and Teamwork
  • Maintains regular communication with appropriate Manufacturing personnel and
     ensures an effective partnership between the Sales and Manufacturing
     organizations.
  • Working with District Sales Manager, uses sales data and account information to
     accurately forecast sales, and provides this information to Manufacturing in a
     timely manner so that production outputs meet sales requirements.
  • Maintains accurate records by completing appropriate product ordering
     paperwork, inventory forms, sales tickets, credit tickets, route book and truck
     inspection forms. Ensures that records are communicated as appropriate to Carvel
     management, headquarters field support, and manufacturing personnel.

Job Requirements
Candidates must be:
   • 21 years or older.
   • Licensed with the appropriate driver’s license (CDL preferred; required in some
      states), and have no prior accidents.
   • Physically able to perform the job:
          − extended standing, driving are required;
          − push/pull up to 50 pounds: required on a routine basis.
   • Able and willing to travel up to 50% of the time.
   • Self-motivated, able to take initiative and use sound judgment in day-to-day
      decision making.
   • Punctual and reliable in their work attendance.
   • Professional, courteous, reliable, and mature, with outstanding organizational and
      communication skills.
   • Flexible and able to work with others as a team.
   • Possess solid general computer, math, and analysis skills.
   • Experience (2+ years) in Direct Store Delivery sales positions.




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