Docstoc

Programme-KM-updated.doc - Ning

Document Sample
Programme-KM-updated.doc - Ning Powered By Docstoc
					Business Process Industry
   Association of India



             KNOWLEDGE MANAGEMENT IN THE BPO SPACE:
                  OPPORTUNITIES & CHALLENGES
       24 SEPTEMBER 2008 ; CII : 249, SECTOR 18, UDYOG VIHAR, PHASE IV, GURGAON




                                   PROGRAMME

   0900 Hrs         Registration

                                   OPENING SESSION
   1000 Hrs         Welcome Address and               Mr Sam Chopra
                    Opening Remarks                   President
                                                      Business Process Industry
                                                      Association of India &
                                                      Founder and Promoter
                                                      PKCL Group

   1005 Hrs         The Strategic Imperative of       Mr Tarun Satiya
                    Managing knowledge                Associate Director, Business
                                                      Advisory Services
                                                      Ernst & Young Private Limited

   1025 Hrs         Address by Guest of Honour        Mr Francis Narayan
                                                      Chairman, Fiji Islands Trade &
                                                      Investment Bureau (FTIB)

   1045 Hrs         Concluding Remarks                Rakesh Sharma
                                                      Vice President, BPIAI &
                                                      Executive Vice President –
                                                      Infrastructure Services
                                                      Quatrro BPO Solutions Private
                                                      Limited

   1050 Hrs
                    Tea / Coffee Break and Interaction with Fiji Delegation
   1130 Hrs




   Programme                                                              Page 1 of 3
Seminar on KM in the BPO Space: Opportunities and Challenges




      SESSION II: CASE STUDIES ON KM IMPLEMENTATION IN
                     INDUSTRIAL SECTORS

1130 Hrs           Opening Remarks by Session                  Mr Ashwin Hoskote
                   Chairman                                    Head – Enterprise Quality Group
                                                               and Knowledge Management
                                                               Infosys BPO

1135 Hrs           Case Study on KM in BPO                     Mr Devender Malhotra
                                                               Head-Quality & Knowledge
                                                               Management
                                                               Wipro BPO

1155 Hrs           Case Study on KM in                         Mr Anand Subramani
                   Healthcare                                  Head-Healthcare Payer, Life
                                                               Insurance and Financial &
                                                               Acquisition Operations
                                                               Perot Systems

1215 Hrs           Case Study on KM in                         Mr Rajesh Uppal*
                   Manufacturing                               Chief General Manager - IT
                                                               Maruti Suzuki India Limited

1235 Hrs           Open house discussion

1255 Hrs           Concluding Remarks by                       Mr Deepak Malik *
                   Session Chairman                            Immediate Past President
                                                               Business Process Industry
                                                               Association of India &
                                                               Senior Vice President ,
                                                               Infovision Group

1300 Hrs
                   Lunch
14000 Hrs


*Invited




Programme
Seminar on KM in the BPO Space: Opportunities and Challenges




  SESSION III: INNOVATION AND KNOWLEDGE MANAGEMENT

1400 Hrs           Opening Remarks by                          Mr Deepak Wadhawan
                   Session Chairman                            Senior Advisor
                                                               KPMG

1405 Hrs           Challenges of KM in the                     Mr Ashwin Hoskote
                   BPO Sector                                  Head – Enterprise Quality Group
                                                               and Knowledge Management
                                                               Infosys BPO

1420 Hrs           The New Operating                           Mr Subinder Khurana
                   Systems of BPO                              Head – Delivery, Analytics
                                                               Practice
                                                               Cognizant

1435 Hrs           Applying Systematic                         Mr Siva Sai Kolluru
                   Knowledge to Innovate                       Managing Director
                                                               AskOnline Technologies

1455 Hrs           Gaming The Gazelle –                        Manoj Malhotra
                   Technology an essential KM                  Chief Executive Officer
                   tool                                        Salient Business Solutions


1510 Hrs           Open house discussion

1530 Hrs           Concluding Remarks by                       Mr. Sam Chopra
                   Session Chairman                            President
                                                               Business Process Industry
                                                               Association of India &
                                                               Founder and Promoter
                                                               PKCL Group

1535 Hrs
                   Tea / Coffee Break
1615 Hrs

1630 Hrs           End of the Seminar


*Invited




Programme

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:5
posted:8/18/2011
language:English
pages:3