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					            Innovative Solutions
                                 for the Future
                                                                                                                                                           n	  New solutions for financial services,      of location-aware, real-
                                                                                                                                                               insurance, healthcare, and utilities       time and secure tablets
                                                                                                                                                           n	 practices for customer correspon-
                                                                                                                                                               Best                                       and smartphones to do
                                                                                                                                                               dence, statements, invoices, direct mar-   their work.
                                                                                                                                                               keting, policies, quotes, and proposals         Among CSC’s new
                                                                                                                                                           n	  Migration from legacy customer com-        mobile apps is the indus-
                                                                                                                                                               munication management solutions            try’s first tablet app for an
                                                                                                                                                           n	  Real-world success stories                 insurance claims adjuster,
                                                                                                                                                           n	 HP Exstream capabilities such as
                                                                                                                                                               New                                        2Work for Adjusters,
                                                                                                                                                               multichannel, remote collaboration,        which has been initially
                                                                                                                                                               and interactive communications.            built for the highly antici-
                                                                                                                                                                The first customer communications         pated BlackBerry® Play-
                                                                                                                                                           management software to combine cus-            Book™ tablet. Another
                                                                                                                                                           tomer relationship management with             application for the Play-
                                                                                                                                                           mission-critical document production           Book, 2Work for Brokers,
                                                                                                                                                           and multi-channel output from a single         is geared for brokers and life insurance        other notifications; and provides access to
                                                                                                                                                           design, HP Exstream is a single platform       agents. This application offers compre-         the distributor’s complete book of business
                                                                                                                                                           for design through delivery of any type of     hensive self-service and new business           for customer service functions.
                                                                                                                                                           document across the enterprise, regardless     functionality that includes common policy           “CSC’s mobile apps are putting com-
                                                                                                                                                           of complexity or variability.                  service functions, electronic app, alerts and   mon, everyday tasks at insurance profes-
                                                                                                                                                                From fully customized high-volume         notifications, and other collaborative fea-     sionals’ fingertips, whenever and however
                                                                                                               By Tammy McInturff Appel
                                                                                                                                                           statements and bills, to on-demand mar-        tures to help insurance companies provide       they transact their business,” said Ray
                                                                                                                                                           keting and self-service web applications for   faster and more responsive mobile service       August, president of CSC’s Financial Ser-
 The HP Exstream Makeover coach has been traveling the U.S. giving demos. Here it is in the Systems Forum exhibit hall.                                    enrollment and account sign-up, to per-        to their agents.                                vices Group. “By having fewer devices in
                                                                                                                                                           sonalized correspondence and proposals              “The future is uncertain, but it is        hand, with rich media capture/display and
                                                                                                                                                           produced interactively by customer-facing      mobile,” said Catherine Stagg-Macey,            location-based services at their immediate
 Here’s a look at some of the solutions featured at the                                                                                                    employees, HP Exstream’s breadth and           senior analyst with Celent’s Insurance          disposal, claims adjusters and brokers/

 2011 ACORD LOMA Insurance Systems Forum.                                                                                                                  depth allows you to eliminate redundant
                                                                                                                                                           systems, streamline document processes,
                                                                                                                                                                                                          Group. “Claims adjusters and produc-
                                                                                                                                                                                                          ers are adopting or even buying their
                                                                                                                                                                                                                                                          agents can more efficiently complete their
                                                                                                                                                                                                                                                          duties, whether they are connecting with
                                                                                                                                                           significantly reduce costs, get critical       own devices—tablets, smartphones—and            insurers’ back offices or managing their

                                                                                                                                                           communications to customers faster, and        expecting them to work seamlessly with          customers’ service experiences.”
           inding the systems, tools and partners to make                            HP Exstream Improves                                                  improve the customer experience with more      insurers’ internal core systems; the same           For more information, visit
           business vision a reality is not always an easy                           Communications                                                        effective communications delivered through     is true for consumers. The advances made        com/financialservices.
           proposition. It takes dialogue, understanding, and                        At the 2011 ACORD LOMA Insurance Systems                              the customer’s preferred channel.              in mobility to date make a clear case for
           partnership. Even more, it takes looking at many                          Forum, HP Exstream was featured at the HP                                  For more information, visit www.          a revised, future-proof e-business strategy     Vertafore’s ImageRight
           different companies and solutions to make sure you                        exhibit. The HP Exstream Makeover custom                                                     that addresses the increasingly mobile          Customer Base Tops 600
have the best possible fit for your organization.                                    motor coach was in the exhibit area, offering demos of new ways the                                                  insurer workforce alongside consumer            Vertafore, a provider of
    At the 2011 ACORD LOMA Insurance Systems Forum in                                industry can connect with customers. Demos showed how insurers        CSC Unveils Role-Based                         expectations.”                                  software and informa-
San Diego, CA, attendees were able to see live product dem-                          can improve their statements, invoices, correspondence, quotes,       Mobile Insurance                                    2Work for Adjusters provides claims        tion to the insurance
onstrations and network with exhibitors and other attendees to                       and proposals.                                                        Applications                                   adjusters with capabilities to view claims      industry, announced
develop relationships and look for partnership opportunities.                            HP Exstream streamlines communications, strengthens               CSC announced addi-                            information and to complete assigned            that 600 insurance organizations have
These professionals left the Forum with a better comprehension                       customer relationship and makes customer interactions more            tions to its family of                         work from a diary list. Adjusters are able      purchased the company’s award-win-
of the products and partners that are available to help them meet                    profitable. The demos showed how insurers can make over their         device-agnostic mobile                         to enter information that is augmented by       ning content management solution,
their needs in the current climate of uncertainty—understanding                      communications and drive results like:                                insurance applications that give agents,       rich content such as mapping and location-      ImageRight. American Agricultural
which ones might have solutions that would help ensure future                                                                                              insurance professionals and policyholders      aware services enabled by the tablet’s global   nsurance Company, located in Schaumburg,
                                                                                     n	 to an 85 percent reduction in processing time;
safety and success.                                                                                                                                        on-the-go access to services from both Life    positioning system (GPS).                       Ill., is the 600th ImageRight customer.
                                                                                     n	 increase in customer response rates (as much as three times);
    Some exhibitors took the opportunity provided by the                                                                                                   and Annuity (L&A) and Property and                  2Work for Brokers, a new app for life           “American Agricultural selected Imag-
                                                                                     n	 Delivery of customer communications in their preferred
ACORD LOMA Insurance Systems Forum to unveil new                                                                                                           Casualty (P&C) systems. The new 2Work          insurance brokers/agents, facilitates illus-    eRight based on reputation, ease of use and
                                                                                        format, channel and language.
products, or make announcements. Here are some of those                                                                                                    family of role-based mobile apps, which        trations, proposals, quotes and electronic      widespread acceptance in the insurance
                                                                                         The HP Exstream Makeover motor coach has been travel-                                                            applications; displays agent compensation
announcements, along with highlights of the many products                                                                                                  are pre-packaged and customizable, helps                                                       industry,” said Janet S. Katz, executive
                                                                                     ing the U.S., visiting companies and giving makeover demos.                                                          and commission reports; speeds alerts and
demonstrated.                                                                                                                                              insurance professionals harness the benefits                                                   vice president and CEO of American
                                                                                     Makeovers include:

14 August 2011 RESOURCE                                                                                                                                                                                                                                               15
Agricultural. “Vertafore’s customer service         The Elixir North America Policy             products, announced that Aon Affinity is
has been outstanding and we look forward        Administration System is a rules engine         now in production with InsPro Enterprise
to the benefits ImageRight will bring to        driven platform that facilitates rapid prod-    for administration and management of its
our company.”                                   uct development as all complex insurance,       entire life and health portfolio.
    Vertafore clients utilizing the company’s   annuity and health product attributes are           The conversion has enabled improved
ImageRight solution represent all segments      delivered to carriers, and they need only       access to customer data, comprehensive
of the insurance industry, including life,      to configure them to meet their unique          reporting, and customer self-service for
property/casualty and reinsurance car-          product requirements.                           Aon Affinity.
riers, agencies, managing general agents            MajescoMastek also announced                    “Improving our technology platform
(MGAs), wholesale insurance brokers and         its new policy administration software          to support our life and health clients was a
insurance service providers.                    offering, “Elixir North America Policy          key initiative for our organization,” said
    “For our customers, enterprise content      Administration System,” an end-to-end           William Pagan, vice president of cli-
management today has progressed far             back office solution managing every aspect      ent delivery with Aon Affinity. “We’re
beyond simply eliminating paper files—it’s      of the policy lifecycle from new business       always striving to provide our clients with
about creating workflows and processes that     to claims for Life, Health and Annuity          enhanced service, and the selection of
accomplish the business of insurance faster,    Insurance Carriers.                             InsPro Enterprise and close collaboration
smarter and more profitably than before,”           “We are very pleased to announce            with the dedicated InsPro team made it
said Matt McKernan, president of Verta-         our new product offering. Elixir North          possible to meet our very aggressive 12
fore’s carrier and MGA markets division.        America reflects our commitment to the          month implementation schedule.”
“The proven ability to increase productivity    North America carrier community,” said              The project included the conversion
and lower expense ratios are the hallmarks      Erik Stockwell, senior vice president of        of four existing administrative plat-
of the ImageRight solution, as evidenced by     MajescoMastek. “We now have a complete          forms to the single InsPro solution plat-
our growing customer base.”                     policy administration suite of offerings for    form, supporting Aon Affinity’s life and
    For more information about Imag-            both group and individual lines of business.    health associations, numerous products,
eRight, visit         With the economy improving, our timing          and policyholders.
products or call 800-444-4813.                  is perfect.”                                        “The conversion of just one policy
                                                    With the recent acquisition of SEG          administration system is a significant
MajescoMastek                                   Software’s intellectual property and rules      challenge. When we knew we were fac-
Announces Unique                                engine platform (PRASE), the company’s          ing the consolidation of four systems,
                                                product development cycle and the com-          choosing the right technology platform
MajescoMastek, the U.S. subsidiary of           pany’s services capabilities has accelerated.   and partner became even more critical,”
global technology solutions provider            Elixir provides carriers with the utmost        added Jim Pitonyak, senior vice president
Mastek Limited, announced a new series          flexibility for product definitions, busi-      and CIO with Aon Affinity. “Our rela-
of annuity and long term product admin-         ness rules, regulatory interpretation, and      tionship with InsPro and the quality and
istration capabilities for its Elixir North     automated workflow. The single calcula-         commitment of our respective teams made
America Policy Administration System.           tion engine approach eliminates the costly      this success possible and we could not be
    “The timing is perfect to bring these       programming and maintenance while               more pleased with the results.”
combination annuity/LTC product admin-          reducing time to market challenges.                 For more information on InsPro
istration capabilities to the U.S. insurance        For more information, visit the             Te c h n o l o g i e s C o r p o r a t i o n a n d
marketplace,” said Erik Stockwell, senior       MajescoMastek website at www.majesco-           InsPro Enterprise visit
vice president of MajescoMastek. “Carri-, or call 1-800-249-9540.             or call 610-872-6135.
ers are beginning to take advantage of the
recent passage of the Pension Protection        InsPro Announces Aon                            se2 Ready to Serve
Act and introduce qualified hybrid annu-        Affinity in Production with                     Exploding Indexed
ity with LTC riders for the Baby Boomer         InsPro Enterprise                               Annuity Market
marketplace.”                                   InsPro Technolo-                                se2, a provider of busi-
    The policy administration platform          gies Corporation,                               ness technolog y and
includes straight through processing func-      a software inno-                                processing solutions for
tionality plus the tax reporting and audit      vator of flexible,                              the financial services
trail features required when administering      comprehensive insurance solutions for           industry, responded quickly to the rapid
qualified complex insurance products.           a wide range of group and individual            surge in indexed annuity sales late last year

16 August 2011 RESOURCE
by helping the insurance maradapt quickly       EXL Releases LifePRO®                          the performance of LifePRO®. What is
to this fast-growing market, according to       Version 16                                     even more important is that the new data
se2 CEO Dave Keith.                             ExlService Holdings,                           encryption capability in the new version
    “Our customers and new insurance            Inc., a provider of                            will increase the ability of our clients to
companies that are not our customers            outsourcing and trans-                         protect the confidential information of
are besieging us with calls for sales and       formation ser vices,                           their customers.”
processing solutions to respond quickly         announced the release                              LifePRO® is an administrative solu-
to this market,” Keith said. “We have the       of EXL’s LifePRO® Version 16, a major          tion, developed specif ically to take
expertise to quickly serve annuity providers    technology upgrade to the administra-          advantage of client server technology,
eager to capture market share.” se2 can         tion system for life, health and annuity       providing flexible support for an extremely
launch a product in a matter of weeks, not      insurance.                                     broad range of life, health and annuity
quarters. In fact, the company recently              The new version of LifePRO® brings        products. LifePRO® streamlines policy
launched a new product for a carrier in a       47 business enhancements that offer a wide     administration through features such
mere 22 days.                                   variety of new administration and product      as a flexible product engine, real-time
    The indexed annuity market scored a         features, including advanced support for       customer service and extensive agent
strong uptick in the third quarter, setting a   annuities with living benefits, enhanced       compensation support.
new record high total of $8.7 billion, up 6     RMD (Required Minimum Distribution)                For more information, visit www.
percent from the prior quarter and 16 per-      calculation capabilities, and improved
cent over the third quarter of 2009, accord-    support for long term care, dental, vision
                                                                                               Sagicor Selects
ing to LIMRA, an insurance industry             and hearing claim adjudication. LifePRO®       Insurance Technologies’
data and research organization. Indexed         Version 16 offers role-based data mask-        FireLight®
annuities now represent 41 percent of the       ing and database encryption of sensitive       Insurance Technologies, LLC, a provider
fixed annuity market, LIMRA says.               customer information, incorporates             of sales automation solutions for the finan-
    Several factors contributed to the surge:   performance enhancements that further          cial services industry, announced Sagicor
n	Congress passed and the president             increase scalability and includes new APIs     Life’s successful implementation of Fire-
  in July signed the Dodd-Frank Wall            for In-force Policy Re-projections, Death      Light®, Insurance Technologies’ electronic
  Street Reform and Consumer Protec-            Claim Quotes, Surrender Quotes and             fulfillment solution. After undertaking a
  tion Act, which created a safe-harbor         Health Policy Re-quotes.                       systematic evaluation for an easy to deploy,
  for indexed annuities that, if followed,           Pavan Bagai, chief operating officer of   flexible electronic application platform
  assures that they are to be regulated as      EXL said, “The new version of LifePRO®         to create an end-to-end solution for their
  fixed insurance products, not securities.     is a result of hard work by the EXL            distribution partners, Sagicor Life selected
  This removed doubts about whether             LifePRO® team. We analyzed industry            Insurance Technologies as their vendor
  insurance agents, vs. registered repre-       trends and incorporated feedback received      for electronic fulfillment.
  sentatives of brokers/dealers, could sell     from clients to keep pace with changes in          FireLight® provides straight-through-
  these annuities.                              their business. We will continue to invest     processing capabilities for all lines of
n	 continuing recession has driven
  The                                           in LifePRO® with a focus on enhancing          business from a single platform. With
  consumers to investment products with         its capability to stay ahead of the curve in   FireLight® in production, Sagicor Life’s
  less downside risk, which indexed annui-      addressing challenges faced by insurance       distribution partners will be able to effort-
  ties can provide with features such as        companies.”                                    lessly submit new, complete, and in good
  guaranteed income riders.                          “In the past few years, there has been    order applications to Sagicor Life’s home
n	 volatile equities markets, combined
  The                                           a profound interest in the ability of an       office. With built-in business intelligence
  with other technical factors, attracted       insurance company to protect customer          rules, FireLight® will provide Sagicor Life
  some conservative investors who previ-        data. LifePRO® Version 16 helps our            the capability to add, create and manage
  ously might have preferred traditional        clients address such concerns effectively,”    forms for their whole life, UL and term
  annuities with fixed rates.                   commented Bill Bloom, executive vice           life insurance products, using the Fire-
   For more information, visit the se2          president, Global Client Services, EXL.        Light® forms repository, which is accessible
website at                              Rick Briggs, senior vice president, EXL   by their domestic distribution channels.
                                                LifePRO®, said, “We are very pleased with      Once completed the application forms are
                                                the enhancements made in LifePRO® Ver-         electronically submitted to Sagicor Life’s
                                                sion 16 that have significantly improved       back office system for issuance.

18 August 2011 RESOURCE

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