CSR Questionnaire - EMIT - CSR

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					EMIT - CSR Malaysia                                                  CSR Framework Questionnaire



                         CSR Questionnaire
                         Training Workshop on
          Improving Business Performance through Sustainability

                         - CSR Concepts and Applications -

  European-Malaysian Alliance and Capacity Building of Malaysian Intermediary Institutions in
 European Management Information Systems (MIS) to Enhance Corporate Social Responsibility
                         (CSR) in Export Oriented Malaysian SMEs
                                      - EMIT CSR -


                                          Malaysia, 2007

              Fraunhofer Institute for Factory Operation and Automation (IFF), Germany
                   Asian Society for Environmental Protection (ASEP), Thailand
                  Megaskills Research Company Limited (MGS), United Kingdom
                          Multimedia University Malaysia (MMU), Malaysia
EMIT - CSR Malaysia                                                    CSR Framework Questionnaire

   Part 1 – Company Details

  Please state the name of your company.



  To which type of industry does your company belong to? (e.g. electroplating, semiconductor, etc.)



  To which of the following industry sectors does your company belong to?
                             Wholesale and retail trade; repair of
  Agriculture, hunting and
                             motor vehicles, motorcycles and         Education
  forestry
                             personal and household goods
  Fishing                    Hotels and restaurants                  Health and social work
                                                                     Other community, social and personal
  Mining and quarrying       Transport, storage and communications
                                                                     service activities
                                                                     Private households with employed
  Manufacturing              Financial intermediation
                                                                     persons
  Electricity, gas and       Real estate, renting and business       Extra-territorial organizations and
  water supply               activities                              bodies
                             Public administration and defence;
  Construction                                                       Other
                             compulsory social security
EMIT - CSR Malaysia                                             CSR Framework Questionnaire

   Part 1 – Company Details

  What is your company‘s registered capital?
    < US$ 500.000
    US$ 500.000 - US$ 2.000.000
                                    Registered capital approximately:               US$
    >US$ 2.000.000


  What is your company’s approximate yearly turnover?

   Yearly turnover approximately:                  US$



  How many employees does your company have?
    <50
    51 - 250
    251 - 500
    501 - 1000
                                    Number of employees approximately:
    > 1000
EMIT - CSR Malaysia                                    CSR Framework Questionnaire

   Part 1 – Company Details

  What is your position in the company?



  How is CSR organised in your company, or how is its implementation planned?
           Own CSR                  Cross-functional         No organisational
          Department                 Collaboration            CSR structure
EMIT - CSR Malaysia                                       CSR Framework Questionnaire

   Part 2 – Stakeholder Analysis

  With which of the following organisations is your company currently cooperating?
                                                        United Nations Environment
  Amnesty International   Friends of the Earth
                                                        Programme (UNEP)
  International Labour
                          Greenpeace                    World Wide Fund for Nature (WWF)
  Organisation
  OXFAM                   Human Rights Watch            CARE International



  Other:


  Which Stakeholders does your company want to address through CSR initiatives?
  Government              Regulatory bodies             Competitors
  Industry associations   Customers                     Employees
                                                        Non Governmental Organisations
  Shareholders            Suppliers
                                                        (NGOs)
  Local communities


  Other:
EMIT - CSR Malaysia                                                       CSR Framework Questionnaire

   Part 2 – Stakeholder Analysis

  Why is your company interested in applying CSR?
  Competitive pressure       Information demand by stakeholders         Legal- or regulatory obligations
                                                                        Attraction of new investors or
  Community pressure         Differentiation opportunities
                                                                        customers
  Social concerns relating   Environmental concerns relating to
                                                                        Philanthropy
  to products or service     products or service
  Improving Business
  Performance

  Other:


  What will be the objective of the CSR activities with respect to the addressed
  Stakeholders?
                             Provision of a forward-looking business    Societal and environmental impact
  Provision of Information
                             perspective                                assessment
                                                                        Attracting/retaining talented
  Benchmarking               Provision of a holistic reporting effort
                                                                        personnel
  Analysis of Stakeholder                                               Internal business performance
                             Social care for workers
  needs and expectations                                                improvement

  Other:
EMIT - CSR Malaysia                                                 CSR Framework Questionnaire

   Part 2 – Stakeholder Analysis

  What will be the objective of the CSR activities with respect to your company?
                       Qualitatively                                    Quantitatively
  Internal and external information provision    Reduction of accidents
  Input on strategy formulation and assessment   Reduction of rejects
  Issue- and risk management                     Reduction of customer complaints
  Create/adapt company wide values system        Increase resource efficiency
  Enhance internal and external communication
                                                 Decrease material waste
  tool
  Enabling company-/industry wide comparable
                                                 Increase production efficiency
  performance assessments
  Enhance employee commitment                    Increase delivery reliability
  Establish a continuous improvement process     Increase stakeholder engagement
  Enhance innovation potential and creativity    Increase production efficiency
  Strengthening of the corporate culture         Improvement of energy balance




  Other:                                         Other:
EMIT - CSR Malaysia                                                               CSR Framework Questionnaire

   Part 3 – Indicator Management

  Has your company adopted and implemented a code of ethics?
   Yes                Specify (e.g. where to find, applicable to whom)         Year of implementation

   No



  Has your company drawn up an environmental friendliness policy and objectives?
   Yes                Specify (e.g. where to find, applicable to whom)         Year of implementation

   No




  Does your reporting system already encompasses environmental and/or
  sustainability reporting?
   Yes                Specify (e.g. cycle of reporting, where to find, etc.)   Year of implementation

   No
EMIT - CSR Malaysia                                                             CSR Framework Questionnaire

   Part 3 – Indicator Management

  Does your company formally adhere to one of the following initiatives/ standards/
  indexes in the fields of environment, social and human rights, or is planning on
  doing so?
                                                             Already         Year of      Implementation         No
                                                           implemented   implementation      planned       implementation
                                                                                                              planned

   ISO 9001
   ISO 14001
   SA 8000
   OSHAS 18001
   Global Reporting Initiative (GRI)
   UN Global Compact
   DowJones Sustainability Index
   FTSE4Good
   Amnesty International Business Principles
   OECD Guidelines
   Sigma Guidelines
   International Labour Organisation (ILO) - Declaration
   on fundamental principles and rights at work
   Universal Declaration of human rights
EMIT - CSR Malaysia                                                                     CSR Framework Questionnaire

   Part 3 – Indicator Management

  Where shall be the thematic focus of your CSR activity? (multiple choices possible)
                  Social                                  Economic                                     Environmental
    (Workplace & Community indicators)       (Performance & Marketplace indicators)              (Environmental indicators)
                                             Improvement of business process
  Employee performance management                                                       Management of environmental impact
                                             performance

  Management of workplace safety             Enhancement of corporate governance        Resource and waste management


  Innovation Management                      Improvement of supply chain management     Energy management

  Management of training and qualification
                                             Enhancement of product & process quality   Management of hazardous materials
  efforts

  Employee satisfaction and motivation       Marketing and brand management             Water management

                                             Formulation of corporate mission and
  Management of stakeholder engagement                                                  Environmental risk management
                                             values
                                             Business expansion and investor            Management of greenhouse gas
  Management of community engagement
                                             attraction                                 emissions
                                                                                        Communication & reporting of
  Management of charity                      Improvement of supplier relations
                                                                                        environmental performance
  Communication & reporting of social                                                   Establishment or support for an
                                             Improvement of customer relations
  performance                                                                           environmental management system
                                             Issues- and risk management
  Other:                                     Other:                                     Other:
EMIT - CSR Malaysia                                                                                    CSR Framework Questionnaire

   Part 3 – Indicator Management
  Which of the following economic indicators is your company collecting and
  assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                              Collecting                                 Assessing
                                                                              Yes                       No               Yes                     No
  Economic Indicator Type
                                                                                             Other                                     Other
                                                                  D   W   M   Q     Y                        D   W   M    Q    Y
                                                                                           (Specify)                                 (Specify)

  Business performance

     Turnover

     Sales

     Investments

     Costs

  Business Partner & Customer Relations Performance

     Number of customer complaints

     Customer’s perception of the company

     Customer’s perception of products/ services

     Lead time performance

     Product quality performance

     Number of suppliers screened for human rights performance

     Number of suppliers screened for environmental performance

  Investors

     Investor’s perception of the company

     Cost/ benefit of environmental and social investments

     Ratio of domestic and/or community sourcing

     Customer loyalty measures
EMIT - CSR Malaysia                                                                              CSR Framework Questionnaire

   Part 3 – Indicator Management
  Which of the following environmental indicators is your company collecting and
  assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                        Collecting                                 Assessing
                                                                        Yes                       No               Yes                     No
  Environmental Indicator Type
                                                                                       Other                                     Other
                                                            D   W   M   Q     Y                        D   W   M    Q    Y
                                                                                     (Specify)                                 (Specify)

  Resource Management

     Water usage and efficiency

     Energy usage and efficiency

     Raw material usage

     CO2/ greenhouse gas emissions

     Production output

     Output rejects

     Process rejects

     Percentage of waste recycled

  Environmental Impact

     Over the supply chain

     Of products/ services

     Of processes

  Environmental Policy

     Achievement of environmental objectives

     Costs for implementation of environmental programmes

     Number of environmental violations

     Number environmental accidents
EMIT - CSR Malaysia                                                                               CSR Framework Questionnaire

   Part 3 – Indicator Management
  Which of the following social indicators is your company collecting and assessing?
  (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

                                                                         Collecting                                 Assessing
                                                                         Yes                       No               Yes                     No
  Social Indicator Type
                                                                                        Other                                     Other
                                                             D   W   M   Q     Y                        D   W   M    Q    Y
                                                                                      (Specify)                                 (Specify)

  HRM

     Employee turnover

     Employee’s perception of the company

     Employee satisfaction level

     Training efforts and results

     Staff complaints

     Benefits of staff improvement suggestions

     Absentee days

     Ratio of absentee causes

  Health and Safety

     Number of health and safety violations

     Number of legal non-compliance with standards

     Costs incurred by legal non-compliance with standards

     Number of accidents

     Costs of accidents
EMIT - CSR Malaysia                                                                                         CSR Framework Questionnaire

   Part 3 – Indicator Management
  Which of the following social indicators is your company collecting and assessing?
  (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

                                                                                   Collecting                                 Assessing
                                                                                   Yes                       No               Yes                     No
  Social Indicator Type
                                                                                                  Other                                     Other
                                                                       D   W   M   Q     Y                        D   W   M    Q    Y
                                                                                                (Specify)                                 (Specify)

  Community Relations

     Impact evaluations of community programmes

     Cash amount of charity donations

     Achievements of community support activities

     Community’s perception of the company

     Staff time and costs for community activities

     Number of corruption cases

  Stakeholder Engagement

     Number of consultations with stakeholders

     Number of codes, policies, guidelines, standards etc. directly
     influenced by stakeholders
     Social impact of the company’s core products/ services

  Human Rights

     Costs for compliance with international human rights and labour
     standards
     Number of complaints regarding human rights/ labour standards

  Internal communication

   Internal reporting of goals and degree of achievement

   Number/ impact of management system failures
EMIT - CSR Malaysia                                                                                       CSR Framework Questionnaire

     Part 3 – Indicator Management
   Which of the following economic indicators is your company reporting on and who is the addressee of these
   reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                            Reporting                                             Reporting
                                                                            Yes                   No     Internal Reporting               External Reporting
Economic Indicator Type
                                                                                        Other          Management      Annual       Govern-    Cus-     External
                                                                D   W   M    Q    Y
                                                                                      (Specify)         Controlling   Reporting      ment     tomer   Stakeholders

Business Performance

   Turnover

   Sales

   Investments

   Costs

Business Partner & Customer Relations Performance

   Number of customer complaints

   Customer’s perception of the company

   Customer’s perception of products/ services

   Lead time performance

   Product quality performance

   Number of suppliers screened for human rights performance

   Number of suppliers screened for environmental performance

Investors

   Investor’s perception of the company

   Cost/ benefit of environmental and social investments

   Ratio of domestic and/or community sourcing

   Customer loyalty measures
EMIT - CSR Malaysia                                                                                 CSR Framework Questionnaire

     Part 3 – Indicator Management
   Which of the following environmental indicators is your company reporting on and who is the addressee of
   these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                      Reporting                                             Reporting
                                                                      Yes                   No     Internal Reporting               External Reporting
Environmental Indicator Type
                                                                                  Other          Management      Annual       Govern-    Cus-     External
                                                          D   W   M    Q    Y
                                                                                (Specify)         Controlling   Reporting      ment     tomer   Stakeholders

Resource Management

   Water usage and efficiency

   Energy usage and efficiency

   Raw material usage

   CO2/ greenhouse gas emissions

   Production output

   Output rejects

   Process rejects

   Percentage of waste recycled

Environmental Impact

   Over the supply chain

   Of products/ services

   Of processes

Environmental Policy

   Achievement of environmental objectives

   Costs for implementation of environmental programmes

   Number of environmental violations

   Number of environmental accidents
EMIT - CSR Malaysia                                                                                 CSR Framework Questionnaire

      Part 3 – Indicator Management
   Which of the following social indicators is your company reporting on and who is the addressee of these
   reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                      Reporting                                             Reporting
                                                                      Yes                   No     Internal Reporting               External Reporting
Social Indicator Type
                                                                                  Other          Management      Annual       Govern-    Cus-     External
                                                          D   W   M    Q    Y
                                                                                (Specify)         Controlling   Reporting      ment     tomer   Stakeholders

HRM

   Staff fluctuation

   Employee’s perception of the company

   Employee satisfaction level

   Training efforts and results

   Staff complaints

   Benefits of staff improvement suggestions

   Absentee days

   Ratio of absentee causes

Health and safety

   Number of health and safety violations

   Number of legal non-compliance with standards

   Cost incurred by legal non compliance with standards

   Number of accidents

   Costs of accidents
EMIT - CSR Malaysia                                                                                           CSR Framework Questionnaire

     Part 3 – Indicator Management
   Which of the following social indicators is your company reporting on and who is the addressee of these
   reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)
                                                                                Reporting                                             Reporting
                                                                                Yes                   No     Internal Reporting               External Reporting
Social Indicator Type
                                                                                            Other          Management      Annual       Govern-    Cus-     External
                                                                    D   W   M    Q    Y
                                                                                          (Specify)         Controlling   Reporting      ment     tomer   Stakeholders

Community Relations

   Impact evaluations of community programmes

   Cash amount of charity donations

   Achievements of community support activities

   Community’s perception of the company

   Staff time and costs for community activities

   Number of corruption cases

Stakeholder Engagement

   Number of consultations with stakeholders

   Number of codes, policies, guidelines, standards etc. directly
   influenced by stakeholders
   Social impact of the company’s core products/ services

Human Rights

   Costs for compliance with international human rights and
   labour standards
   Number of complaints regarding human rights/ labour
   standards
Internal communication

 Internal reporting of goals and degree of achievement

 Number/ impact of management system failures
EMIT - CSR Malaysia                                                                                         CSR Framework Questionnaire

   Part 4 – Technical Assessment

  In which areas of activity is IT support already present and with what benefit for
  your company? If no IT support is being used, estimate the possible benefits from
  your personal view. (Condition: It goes beyond conventional office applications such as MS Word, or MS Excel.)
                                                       Already                    Benefit
                                                        in use
  Areas of activity                                                                                          Main brands & software provider
                                                                  Very                              Very
                                                       Yes   No           Great   Average   Small
                                                                  great                             small



  Definition of CSR orientated objectives

  Preparation of material and energy balances

  In-house gap analysis

  Representation and analysis of material flows

  Simulation of processes

  Process monitoring with indicators

  Process/business assessment based on indicators

  Benchmarking

  Internal documentation (hazardous materials
  administration, staff training)
  Internal communication (production review,
  management reports)
  External reports/communication (preparation of CSR
  reports and stakeholder communication)
  Other:
EMIT - CSR Malaysia                                                                   CSR Framework Questionnaire

   Part 4 – Technical Assessment

  How does your company collect relevant data for the indicator-based management?
                                       Yes                                                       No        Implementation
                                                                                                          planned for (Year)
                                             Name of the Software and the software provider
  Pen & Paper
  Spreadsheet software (e.g. Excel)
  Database software (e.g. Access)
  Own software application
  ERP System (e.g. SAP)
  Web-based application

  How satisfied are you with your current management information system (MIS)?
                                                                                                        Satisfaction
                  Name of the system         Software provider        Thematic area
                                                                                          Very   Good      Average     Bad   Very
                                                                                          good                               bad


  System 1



  System2



  System3
EMIT - CSR Malaysia                                                                          CSR Framework Questionnaire

   Part 4 – Technical Assessment

  In what main areas does your management information system need improvement?
  If your company does not have one, for what area would you need IT support
  regardless the financial point of view? (Please provide comments in the appropriate boxes.)
                                       IT Improvement   New IT support         Please specify the needed improvement or new support
  Data collection
  Data analysis
  Visualization
  Documentation
  Reporting
  Benchmarking
  Other



  What main software systems are used in your company?
                                              In use
                                                                   Name of the system                         Software provider
                                             Yes   No
  Production planning & Control/ERP system
  Storage and Warehousing system
  Cost accounting systems
  Management systems (EHS, QM, CSR)
  Human Resource Management
  Customer Relationship Management
EMIT - CSR Malaysia                                                                    CSR Framework Questionnaire

   Part 4 – Technical Assessment

  Which operating systems are used in your company?
    Windows 95              Windows 98           Windows                 Linux              Unix           MacOS
                                                NT/2000/XP




  Which internet browser is used in your company?
  Microsoft Explorer       Mozilla Firefox   Which version of the Microsoft Explorer


                                             Which version of Mozilla Firefox




  Are the individual personal computers in your company networked, if so, how?
     Yes          Partly            No                      Windows         Novell       Unix      Linux     Other




                                                                                         LAN       WAN
                                                                        Organised as
EMIT - CSR Malaysia                                            CSR Framework Questionnaire

   Part 4 – Technical Assessment
  Does your company have internet access, if so, what kind?

    Yes       No                          Dial-up       ISDN     Broadband                  Other
                                          Modem                (DSL or Cable)




  Would your company principally accept using a web-based service for CSR? This
  means that CSR relevant data will be stored and evaluated on-line (i.e. Application
  Service Provider solutions, ASP).
    Yes      Maybe     No       I don’t         ASP
                                 know     already employed              For which service
EMIT - CSR Malaysia                                                        CSR Framework Questionnaire

   Part 4 – Technical Assessment
  Would your company principally accept to share CSR relevant data for…
                                                                     Yes   Maybe   No    I don‘t know
  benchmarking with other companies?
  web-based publication and marketing?
  web-based reporting to stakeholders?



  If your company has not been using web-based software solutions, why?
  Web-based services in use (see previous question concerning ASP)

  I don‘t know

  Not considered yet

  No appropriate software solutions available

  Lack of sufficient support service

  Company policy regarding sensitive data
EMIT - CSR Malaysia                                                                    CSR Framework Questionnaire

   Part 5 – Overall Assessment

  With respect to CSR, your company belongs to the group of …
               CSR Leaders                                CSR Adopters                             CSR Newcomers
   (First mover, best-practice examples          (Extensive knowledge of the CSR        (Uninitiated to the concept of CSR, no
          and setting of standards)               concept, first implementation of             or only basic knowledge)
                                                      appropriate measures)




  Which of the following major activities did your company already implemented?

  In-depth stakeholder analysis                                    Assessment of the company’s CSR performance


  Stakeholder driven definition of CSR targets                     Internal and external reporting of CSR performance


  Definition of an appropriate CSR relevant indicator set

				
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